R E P L A C E T H E B A T T E R Y If you have to repeatedly reset time and date information after turning on the computer, or if an incorrect time or date displays during start-up, replace the battery (see page 73). If the battery still does not work properly, contact Dell (see "Contacting Dell" on page 89).

Drive Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.
E N S U R E T H A T M I C R O S O F T W I N D O W S R E C O G N I Z E S T H E D R I V E Click the Start button and click My Computer. If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
TE S T T H E D R I V E Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective. Insert a bootable floppy disk and restart the computer. C L E A N T H E D R I V E O R D I S K See the Dell Dimension Help file. To access help files, see page 7. CHECK THE CABLE CONNECTIONS C H E C K F O R R U N T H E H A R D W A R E TR O U B L E S H O O T E R See page 44. R U N T H E D E L L D I A G N O S T I C S See page 36.
CD and DVD drive problems
NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in
the drive or the CD or DVD.
NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.
ADJUST THE WINDOWS VOLUME CONTROL Click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up by clicking the slidebar and dragging it up. Ensure that the sound is not muted by clicking any boxes that are checked. C H E C K T H E S P E A K E R S A N D S U B W O O F E R See "Sound and Speaker Problems" on page 29.
Problems writing to a CD/DVD-RW drive
C L O S E O T H E R P R O G R A M S The CD/DVD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVD-RW. TU R N O F F S T A N D B Y M O D E I N W I N D O W S B E F O R E W R I T I N G T O A C D / D V D - R W D I S C See the Dell Dimension Help file (see page 7) or search for the keyword standby in Windows Help (see page 8) for information on power management modes.

Hard drive problems

RUN CHECK DISK 1 Click the Start button and click My Computer. 2 Right-click Local Disk C:. 3 Click Properties. 4 Click the Tools tab. 5 Under Error-checking, click Check Now. 6 Click Scan for and attempt recovery of bad sectors. 7 Click Start.
E-Mail, Modem, and Internet Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network.
C H E C K T H E M I C R O S O F T O U T L O O K E X P R E S S S E C U R I T Y S E T T I N G S If you cannot open your e-mail attachments: 1 In Outlook Express, click Tools, click Options, and then click Security. 2 Click Do not allow attachments to remove the checkmark. CHECK THE TELEPHONE LINE CONNECTION CHECK THE TELEPHONE JACK CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK USE A DIFFERENT TELEPHONE LINE Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label or a connector-shaped icon next to it.) Ensure that you hear a click when you insert the telephone line connector into the modem. Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone. If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and use the telephone to connect the modem directly to the telephone wall jack. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one. R U N T H E M O D E M H E L P E R D I A G N O S T I C S Click the Start button, point to All Programs, and then click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is not available on all computers.)
VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W I N D O W S 1 Click the Start button and click Control Panel. 2 Click Printers and Other Hardware. 3 Click Phone and Modem Options. 4 Click the Modems tab. 5 Click the COM port for your modem. 6 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is communicating with Windows. If all commands receive responses, the modem is operating properly. E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N T E R N E T Ensure that you have subscribed to an Internet provider. With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact your Internet service provider. SCAN THE COMPUTER FOR SPYWARE If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an antivirus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware.

Diagnostic Lights

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. To help you troubleshoot a problem, your computer has four lights labeled "A," "B," "C," and "D" on the back panel (see page 48). The lights can be yellow or green. When the computer starts normally, the lights flash. After the computer starts, all four lights display solid green. If the computer malfunctions, the color and sequence of the lights identify the problem.
Light Pattern Problem Description Suggested Resolution

A B C D

The computer is in a normal off Plug the computer into a working condition or a possible pre-BIOS failure electrical outlet and press the power has occurred. button.
Memory modules are detected, but a memory failure has occurred.
If you have one memory module installed, reinstall it (see page 53) and restart the computer. If you have two or more memory modules installed, remove the modules, reinstall one module (see page 53), and then restart the computer. If the computer starts normally, reinstall an additional module. Continue until you have identified a faulty module or reinstalled all modules without error. If available, install properly working memory of the same type into your computer (see page 53). If the problem persists, contact Dell (see page 89).

= yellow = green = off

Light Pattern
Problem Description A possible graphics card failure has occurred.
Suggested Resolution If the computer has a graphics card, remove the card, reinstall it (see page 56), and then restart the computer. If the problem still exists, install a graphics card that you know works and restart the computer. If the problem persists or the computer has integrated graphics, contact Dell (see page 89). Reseat all power and data cables and restart the computer.
A possible floppy or hard drive failure has occurred.
A possible USB failure has occurred.
Reinstall all USB devices, check cable connections, and then restart the computer.
Memory modules are detected, but a memory configuration or compatibility error exists.
Ensure that no special memory module/memory connector placement requirements exist (see page 53). Verify that the memory modules that you are installing are compatible with your computer (see page 53). If the problem persists, contact Dell (see page 89).

Undoing the Last System Restore
NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1 Click the Start button, point to All Programs Accessories System Tools, and then click System Restore. 2 Click Undo my last restoration and click Next.

Enabling System Restore

If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled: 1 Click the Start button and click Control Panel. 2 Click Performance and Maintenance. 3 Click System. 4 Click the System Restore tab. Ensure that Turn off System Restore is unchecked.
Using Dell PC Restore by Symantec
NOTICE: Using Dell PC Restore permanently deletes all data on the hard drive and removes any applications or drivers installed after you received your computer. If possible, back up the data before using PC Restore. Use PC Restore only if System Restore did not resolve your operating system problem. NOTE: Dell PC Restore by Symantec is not available in all countries or on all computers. Use Dell PC Restore by Symantec only as the last method to restore your operating system. PC Restore restores your hard drive to the operating state it was in when you purchased the computer. Any programs or files added since you received your computerincluding data filesare permanently deleted from the hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on. If possible, back up all data before using PC Restore. To use PC Restore: 1 Turn on the computer. During the boot process, a blue bar with www.dell.com appears at the top of the screen.
2 Immediately upon seeing the blue bar, press <Ctrl><F11>. If you do not press <Ctrl><F11> in time, let the computer finish starting, and then restart the computer again. NOTICE: If you do not want to proceed with PC Restore, click Reboot in the following step. 3 On the next screen that appears, click Restore. 4 On the next screen, click Confirm. The restore process takes approximately 610 minutes to complete. 5 When prompted, click Finish to reboot the computer. NOTE: Do not manually shut down the computer. Click Finish and let the computer completely reboot. 6 When prompted, click Yes. The computer restarts. Because the computer is restored to its original operating state, the screens that appear, such as the End User License Agreement, are the same ones that appeared the first time the computer was turned on. 7 Click Next. The System Restore screen appears and the computer restarts. 8 After the computer restarts, click OK.

card slots USB 2.0 connectors (4)

microphone connector

Use the pink microphone connector to attach a personal computer microphone for voice or musical input into a sound or telephony program. On computers with a sound card, the microphone connector is on the card. Use the green line-out connector to attach headphones and most speakers with integrated amplifiers. On computers with a sound card, use the connector on the card. If you have a standard keyboard, plug it into the purple keyboard connector. If you have a USB keyboard, plug it into a USB connector. If this connector has a protective cap over it, then your computer has the optional video card installed. If this connector does not have a protective cap over it, plug the cable from your monitor into the blue connector. Connect a serial device, such as a handheld device, to the serial port. See the safety instructions located in the Product Information Guide for more information. Insert the power cable.

line-out connector

keyboard connector integrated video connector serial connector voltage selection switch (may not be available on all computers) power connector
Removing the Computer Cover
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. 1 Follow the procedures in "Before You Begin" on page 45. 2 Lay your computer on its side with the computer cover facing up. 3 If your computer cover has a cover latch, slide and hold the cover latch. 4 Grip the indents on the computer cover, and slide the computer cover toward the back of the computer.

computer cover

cover latch

back of computer

5 Place the computer cover on a level surface.
Inside View of Your Computer
CAUTION: Before you begin any of the procedures in this section, see the safety instructions located in the
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before

Align the screw holes on the drive with the screw holes on the bracket. Insert and tighten all four drive-securing screws (two on each side).
4 Position the top of the floppy drive bracket so that it is completely flush with the bottom of the upper drive bay, and then slide the floppy drive bracket forward into position. NOTE: The top of the floppy drive bracket has two slots that fit into two clips on the bottom of the upper drive bay.
When the floppy drive bracket is properly mounted, it remains in place without support.
5 Secure the floppy drive bracket with the top bracket screw that came with your drive. 6 Reattach the front panel (see page 62). 7 Connect the data cable to the back of the drive and to the floppy drive connector on the system board (see page 53). 68
NOTICE: Match the colored strip on the cable with pin 1 on the drive (pin 1 is marked as "1"). 8 Reattach the front panel (see page 62). 9 Replace the computer cover (see page 75). NOTICE: To connect a network cable, first plug the cable in to the network wall jack and then plug it in to the
10 Connect your computer and devices to their electrical outlets, and turn them on. See the documentation that came with the drive for instructions on installing any software required for drive operation. 11 Enter system setup (see "System Setup" on page 80) and update the appropriate Diskette Drive option. 12 Verify that your computer works correctly by running the Dell Diagnostics (see page 36).

CD/DVD Drive

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. 1 Follow the procedures in "Before You Begin" on page 45. 2 Remove the computer cover (see page 50). 3 Release and remove the front panel (see page 60).

Removing a CD/DVD Drive

1 Disconnect the power, audio, and CD/DVD drive cables from the back of the drive and from the system board.
2 Remove the CD/DVD drive securing screw. 3 Slide the drive forward and remove it from the drive bay.

drive securing screw

extra alignment screws (2 or 4) alignment screws (2)
Installing a CD/DVD Drive
1 If you are installing a new drive, unpack the drive and prepare it for installation. Check the documentation that accompanied the drive to verify that the drive is configured for your computer. If you are installing an IDE drive, configure the drive for the cable select setting. 2 If you are replacing a drive, remove the existing drive (see page 70). 3 Gently slide the drive into place in the drive bay. 4 After the drive is in place, apply pressure to ensure that the drive is fully seated. 5 Use the securing screw that came with the drive to attach the drive to the computer. NOTICE: Match the colored strip on the cable with pin 1 on the drive (pin 1 is marked as "1"). 6 Connect the power cable to the system board (see page 53). 7 Connect the power and CD/DVD drive cables to the drive and to the system board (see page 53). 8 If you are installing a drive that has its own controller card, install the controller card in a card slot. 9 Reattach the front panel (see page 62). 10 Replace the computer cover (see page 75). NOTICE: To connect a network cable, first plug the cable in to the network wall jack and then plug it into the

Environmental Temperature: Operating 10 to 30C (50 to 86F) NOTE: At 30C (86F), the maximum operating altitude is 914 m (3000 ft). 40 to 65C (40 to 149F) 20% to 80% (noncondensing)
Storage Relative humidity Maximum vibration: Operating Storage Maximum shock: Operating Storage Altitude: Operating
0.25 G at 3 to 200 Hz at 0.5 octave/min 2.20 Grms at 10 to 500 Hz at 1 octave/min
105 G, 2 ms 32 G with a velocity change of 596.9 cm/sec (235 inches/sec)
15.2 to 3048 m (50 to 10,000 ft) NOTE: At 30C (95F), the maximum operating altitude is 914 m (3000 ft). 15.2 to 10,670 m (50 to 35,000 ft)

Storage

System Setup

Overview

Use system setup as follows: To change the system configuration information after you add, change, or remove any hardware in your computer To set or change a user-selectable option such as the user password To read the current amount of memory or set the type of hard drive installed
Before you use system setup, it is recommended that you write down the system setup screen information for future reference. NOTICE: Unless you are an expert computer user, do not change the settings for this program. Certain changes can make your computer work incorrectly.

Entering System Setup

1 Turn on (or restart) your computer. 2 When the blue DELL logo appears, press <F2> immediately. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop. Then shut down your computer (see page 45) and try again.

System Setup Screens

The system setup screen displays current or changeable configuration information for your computer. Information on the screen is divided into three areas: the options list, active options field, and key functions. Options List This field appears on the left side of the system setup window. The field is a scrollable list containing features that define the configuration of your computer, including installed hardware, power conservation, and security features. Option Field This field contains information about each option. In this field you can view your current settings and make changes to your settings. Use the right and left arrow keys to highlight an option. Press <Enter> to make that selection active.
Scroll up and down the list by using the up- and down-arrow keys. As an option is highlighted, the Option Field displays more information about Key Functions This field appears below the Option Field and lists keys and their functions within the active system that option and the setup field. options current and available settings. Press <Enter> to expand or contract each of the main option fields.

System Setup Options

NOTE: Depending on your computer and installed devices, the items listed in this section may not appear, or may not appear exactly as listed. System

OS Install POST Hotkeys Keyboard Errors

Boot Sequence

This feature allows you to change the boot sequence for devices.

Option Settings

Diskette Drive The computer attempts to boot from the floppy drive. If the floppy disk in the drive is not bootable, if no floppy disk is in the drive, or if there is no floppy drive installed in the computer, the computer generates an error message. Hard Drive The computer attempts to boot from the primary hard drive. If no operating system is on the drive, the computer generates an error message. CD Drive The computer attempts to boot from the CD drive. If no CD is in the drive, or if the CD has no operating system, the computer generates an error message. USB Flash Device Insert the memory device into a USB port and restart the computer. When F12 = Boot Menu appears in the upper-right corner of the screen, press <F12>. The BIOS detects the device and adds the USB flash option to the boot menu. NOTE: To boot to a USB device, the device must be bootable. To make sure your device is bootable, check the device documentation.
Changing Boot Sequence for the Current Boot
You can use this feature, for example, to restart your computer to a USB device such as a floppy drive, memory key, or CD-RW drive. NOTE: If you are booting to a USB floppy drive, you must first set the floppy drive to OFF in system setup (see page 80). 1 If you are booting to a USB device, connect the USB device to a USB connector (see page 53). 2 Turn on (or restart) your computer. 3 When F2 = Setup, F12 = Boot Menu appears in the upper-right corner of the screen, press <F12>. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop. Then shut down your computer (see page 45) and try again. The Boot Device Menu appears, listing all available boot devices. Each device has a number next to it.
4 At the bottom of the menu, enter the number of the device that is to be used for the current boot only. For example, if you are booting to a USB memory key, highlight USB Flash Device and press <Enter>. NOTE: To boot to a USB device, the device must be bootable. To make sure that your device is bootable, check the device documentation.
Changing Boot Sequence for Future Boots
1 Enter system setup (see page 80). 2 Use the arrow keys to highlight the Boot Sequence menu option and press <Enter> to access the menu. NOTE: Write down your current boot sequence in case you want to restore it. 3 Press the up- and down-arrow keys to move through the list of devices. 4 Press the spacebar to enable or disable a device (enabled devices have a checkmark). 5 Press plus (+) or minus () to move a selected device up or down the list.

Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer. All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstandard, thirdparty hardware components integrated through CFI for the duration of the computers service contract.
Definition of "Dell-Installed" Software and Peripherals
Dell-installed software includes the operating system and some of the software programs that are installed on the computer during the manufacturing process (Microsoft Office, Norton Antivirus, and so on).
Dell-installed peripherals include any internal expansion cards, or Dell-branded module bay or PC Card accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers, microphones for telephonic modems, docking stations/port replicators, networking products, and all associated cabling are included.
Definition of "Third-Party" Software and Peripherals
Third-party software and peripherals include any peripheral, accessory, or software program sold by Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third-party software and peripherals is provided by the original manufacturer of the product.

FCC Notices (U.S. Only)

Most Dell computer systems are classified by the Federal Communications Commission (FCC) as Class B digital devices. To determine which classification applies to your computer system, examine all FCC registration labels located on the bottom, side, or back panel of your computer, on card-mounting brackets, and on the cards themselves. If any one of the labels carries a Class A rating, your entire system is considered to be a Class A digital device. If all labels carry an FCC Class B rating as distinguished by either an FCC ID number or the FCC logo, ( ), your system is considered to be a Class B digital device. Once you have determined your systems FCC classification, read the appropriate FCC notice. Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: This device may not cause harmful interference. This device must accept any interference received, including interference that may cause undesired operation.

Country (City) International Access Code Country Code City Code Anguilla Antigua and Barbuda Argentina (Buenos Aires) International Access Code: 00 Country Code: 54 City Code: 11
Department Name or Service Area, Website and E-Mail Address
Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 800-335-0031 1-800-805-5924
General Support General Support Website: www.dell.com.ar E-mail: us_latin_services@dell.com E-mail for desktop and portable computers: la-techsupport@dell.com E-mail for servers and EMC: la_enterprise@dell.com Customer Care Tech Support Tech Support Services Sales
toll-free: 0-800-444-0730 toll-free: 0-800-444-0733 toll-free: 0-800-444-0724 0-810-444-3355 toll-free: 800-1578
Aruba Australia (Sydney) Country Code: 61 City Code: 2
General Support E-mail (Australia): au_tech_support@dell.com Home and Small Business Government and Business Preferred Accounts Division (PAD) For servers and storage For desktop and portable computers Customer Care Corporate Sales Transaction Sales Fax
International Access Code: 0011 E-mail (New Zealand): nz_tech_support@dell.com 1-300-65-55-33 toll-free: 1-800-633-559 toll-free: 1-800-060-889 toll-free: 1-800-505-095 toll-free: 1-800-733-314 toll-free: 1-800-819-339 toll-free: 1-800-808-385 toll-free: 1-800-808-312 toll-free: 1-800-818-341
Country (City) International Access Code Country Code City Code Austria (Vienna) International Access Code: 900 Country Code: 43 City Code: 1
Area Codes, Local Numbers, and Toll-Free Numbers
Website: support.euro.dell.com E-mail: tech_support_central_europe@dell.com Home/Small Business Sales Home/Small Business Fax Home/Small Business Customer Care Preferred Accounts/Corporate Customer Care Home/Small Business Technical Support Preferred Accounts/Corporate Technical Support Switchboard toll-free: 1-866-278-6818 1-800-534-3066
Bahamas Barbados Belgium (Brussels) International Access Code: 00 Country Code: 32 City Code: 2
General Support General Support Website: support.euro.dell.com E-mail for French Speaking Customers: support.euro.dell.com/be/fr/emaildell/ Technical Support Technical Support Fax Customer Care Corporate Sales Fax Switchboard
1-800-342-0671 toll-free: 800-10-3390 toll-free: 1-866-278-633 4955
Bermuda Bolivia Brazil International Access Code: 00 Country Code: 55 City Code: 51 British Virgin Islands Brunei Country Code: 673
General Support General Support Website: www.dell.com/br Customer Support, Technical Support Technical Support Fax Customer Care Fax Sales General Support Customer Technical Support (Penang, Malaysia) Customer Service (Penang, Malaysia) Transaction Sales (Penang, Malaysia)

Country (City) International Access Code Country Code City Code Canada (North York, Ontario) International Access Code: 011
Online Order Status: www.dell.ca/ostatus AutoTech (automated technical support) Customer Care (Home Sales/Small Business) Customer Care (med./large business, government) Technical Support (Home Sales/Small Business) Technical Support (med./large bus., government) Sales (Home Sales/Small Business) Sales (med./large bus., government) Spare Parts Sales & Extended Service Sales toll-free: 1-800-247-9362 toll-free: 1-800-847-4096 toll-free: 1-800-326-9463 toll-free: 1-800-847-4096 toll-free: 1-800-387-5757 toll-free: 1-800-387-5752 toll-free: 1-800-387-3355 1-800-805-7541 toll-free: 1230-020-4823
Cayman Islands Chile (Santiago) Country Code: 56 City Code: 2
General Support Sales, Customer Support, and Technical Support
Country (City) International Access Code Country Code City Code China (Xiamen) Country Code: 86 City Code: 592
Technical Support website: support.dell.com.cn Technical Support E-mail: cn_support@dell.com Technical Support Fax Technical Support (Dimension and Inspiron) Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (servers and storage) Technical Support (projectors, PDAs, printers, switches, routers, and so on) Customer Advocacy Customer Advocacy Fax Home and Small Business Preferred Accounts Division Large Corporate Accounts GCP Large Corporate Accounts Key Accounts Large Corporate Accounts North Large Corporate Accounts North Government and Education Large Corporate Accounts East Large Corporate Accounts East Government and Education Large Corporate Accounts Queue Team Large Corporate Accounts South Large Corporate Accounts West Large Corporate Accounts Spare Parts toll-free: 2969 toll-free: 0950 toll-free: 0960 toll-free: 2920 toll-free: toll-free: 2222 toll-free: 2557 toll-free: 2055 toll-free: 2628 toll-free: 2999 toll-free: 2955 toll-free: 2020 toll-free: 2669 toll-free: 2572 toll-free: 2355 toll-free: 2811 toll-free: 2621 980-9-15-3978 0800-012-0435

Colombia Costa Rica

General Support General Support
Country (City) International Access Code Country Code City Code Czech Republic (Prague) International Access Code: 00 Country Code: 420 City Code: 2
Website: support.euro.dell.com E-mail: czech_dell@dell.com Technical Support Technical Support Fax Customer Care Customer Care Fax Switchboard 27 11
Denmark (Copenhagen) International Access Code: 00 Country Code: 45
Website: support.euro.dell.com E-mail Support (portable computers): den_nbk_support@dell.com E-mail Support (desktop computers): den_support@dell.com E-mail Support (servers): Nordic_server_support@dell.com Technical Support Customer Care (Relational) Home/Small Business Customer Care Switchboard (Relational) Switchboard Fax (Relational) Switchboard (Home/Small Business) Switchboard Fax (Home/Small Business) toll-free: 1-866-278-6821 1-800-148-0530 toll-free: 999-119 01-899-753-0777

battery problems, 17 replacing, 73 BIOS, 80 boot sequence, 85 changing, 85-86 option settings, 85 booting to a USB device, 85
Dell contacting, 89 Dell Diagnostics, 36 Dell Dimension Help file, 7 support policy, 87 support site, 8 diagnostic lights, 33 diagnostics Dell, 36 lights, 33, 49 display. See monitor documentation Dell Dimension Help file, 7 End User License Agreement, 7 ergonomics, 7 finding information, 7 online, 8 Product Information Guide, 7 regulatory, 7 safety, 7 setup diagram, 7 warranty, 7
cards installing PCI, 57 PCI, 57 PCI Express slots, 49 PCI slots, 49 removing PCI, 59 slots, 49, 56 types supported, 56 CD/DVD drive activity light, 47 eject button, 47 installing, 71 installing second, 71 problems, 18 removing, 70
drivers about, 38 identifying, 38 drives hard drive, 64 installing CD/DVD, 71 installing floppy, 68 installing hard drive, 66 problems, 17 removing CD/DVD, 70 removing floppy, 67 removing hard drive, 64 second CD/DVD drive, 71 DVD drive problems, 18 DVDs, 14
front panel insert, 61 removing, 60
internet connection, about, 12 connection, options, 12 connection, setting up, 13
hard drive activity light, 47 installing, 66 problems, 19 removing, 64 hardware Dell Diagnostics, 36 Hardware Troubleshooter, 44 headphone connector, 47 Help and Support Center, 8 help file Dell Dimension Help, 7 Windows Help and Support Center, 8 Hyper-Threading, 16
keyboard connector, 50 problems, 22
labels Microsoft Windows, 8 Service Tag, 8, 48 lights back of computer, 33 CD/DVD drive activity, 47 diagnostic, 33, 49 floppy drive activity, 48 hard drive activity, 47 power, 48
e-mail problems, 19 End User License Agreement, 7 ergonomics information, 7 error messages about, 20 diagnostic lights, 33
IEEE 1394 problems, 21 installing parts before you begin, 45 recommended tools, 45 turning off your computer, 45 Internet problems, 19
memory adding, 53 problems, 24 messages error, 20 microphone connector, 50 Microsoft Windows label, 8

ENVIRONMENTAL DATA SHEET PRODUCT: Dimension 3000 SYSTEM DIMENSION AND WEIGHT
Depth, cm 43 Width, cm 18.3 Height, cm 37.5 Weight, kg 7.8 depending on options installed

Dell Inc. www.dell.com

DECLARATIONS AND CERTIFICATIONS
This system received the following approvals and may be labeled with one or more of these marks depending on point of purchase: Approvals Certificate # Yes / No / N/A N/A Yes USA: Energy Star N/A Yes TUV-GS (visual ergonomics - systems without LCDs: ISO 9241 -3/-8 -- portables: ISO 9241-4, ISO 13406, and DIN 2137) N/A No Nordic: TCO99 N/A No Germany: Blue Angel
PERFORMANCE DATA1 Electromagnetic Compatibility System Configuration
Systems marked with the symbol CE indicate compliance to the EMC Directive and the Low Voltage Directive of the European Union.
The Energy Consumption and Declared Noise Emissions data is based on a configuration including a 3.2 Pentium 4 processor, 512 M memory, 80GB hard drive, modem, and a CD-ROM/DVD.

Energy Consumption

Service Level
*Maximum Minimum ACPI S3 Off Power Supply
Energy Consumption (Wattage)
156.25 79.00 3.14 1.95 N/A
Heat Dissipation (BTU/hr)
534.38 270.18 10.74 6.67 N/A
Energy Save Requirements Description of Service Level
The system is running programs to maximize the power consumption. The system is in a waiting mode, such as at the MS-DOS prompt. The system is in a low-power sleep mode. The system is turned off but is still connected to its AC power source. AC adapter is connected to mains with portable detached (portables only). Meets EU Eco label (2001/686/EC and 2001/687/EC)

Yes / No / N/A

N/A N/A Yes Yes N/A
Energy consumption is tested at 230 Volts / 50 Hz. Heat dissipation is calculated based on the measured watts, assuming the service level is attained for one hour. Off data is not meant to show compliance to US Executive Order 13221. When applicable, Dell product information related to US Executive Order 13221 may be obtained at: http://oahu.lbl.gov/index.html. *Maximum Energy Consumption results are based solely upon the testing of the System Configuration listed above.
Declared Noise Emissions in accordance with ISO 9296
Service Level Floppy Drive Accessing Hard Drive Accessing CD Drive Accessing Idle Sound Power (LWAd, bels) (1 bel=10 decibels, re 10-12 Watts) 4.8 4.6 5.8 4.6 Sound Pressure Operator Position (LpAm, decibels) (re 2x10-5 Pa) 37.1 35.1 49.3 35.0
This document is informational only and reflects laboratory performance. Your product may perform differently, depending on the software, components and peripherals you ordered. Accordingly, the customer should not rely upon this information in making decisions about electrical tolerances or otherwise. No warranty as to accuracy or completeness is expressed or implied. The information in this document may change without notice; please note the revision number on the last page.
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PRODUCT MATERIALS INFORMATION2 Restricted Substances
This Dell product (plastic case parts, printed wiring boards, power supplies, and microprocessors) does NOT contain any of the following substances (in concentrations exceeding natural background levels) Asbestos Cadmium and its compounds above 100 parts per million (ppm) Halogenated dioxins or furans (i.e. polychlorinated dibenzodioxines, polychlorinated dibenzofurans) Halogenated flame retardants (chlorinated, brominated) in plastic parts over 25g Mercury (except for fluorescent bulbs used in display units) PCBs (polychlorobiphenyls) or PCTs (polychloroterphenyls) PBBs (polybromobiphenyls) or PBDEs (polybrominated diphenylethers) PVC (polyvinyl chloride) other than in cables and interconnect parts CFCs (chlorofluorocarbons), HCFCs (hydrofluorocarbons) and other ozone depleting substances Lead is not used in paints None of the substances included in the Montreal Protocol annex A, B, or C is used in Dells manufacturing plants.

Additional Materials Information
The cables may use PVC as an insulating material to ensure product safety The case material is ABS This product does not contain one or more mercury bulbs Flame Retardants Used in Mechanical Plastic Parts > 25 grams, Keycaps, and Motherboards Part Flame Retardant ISO 1043-4 Motherboard TBBPA FR(16) Keycaps (portables only) N/A N/A Mechanical Plastic Parts > 25 grams ABS N/A N/A Mechanical Plastic Parts > 25 grams PC+ABS Organophosphate compound FR(40)
ISO 11469 N/A N/A ISO 11469 ISO 11469

Packaging

No CFCs (chlorofluorocarbons), HCFCs (hydrofluorocarbons) or other ozone depleting substances are used in packaging material. Chromium, lead, mercury, or cadmium are not intentionally added to packaging materials and are not present in a cumulative concentration greater than 100 ppm as incidental impurities. Criteria Yes / No Yes No halogenated plastics or polymers are used for packaging material Yes Dell complies with the EU Directive 94/ 62/ EEC Yes Depending on your point of purchase, packaging materials are labeled in accordance with DIN 6120 Marking of packing materials and packages for their recycling Packaging Materials Weight, kg PE-LD 0.15 Corrugated Cardboard 1.60 Printed user documentation is bleached in a chlorine-free process. (Europe Only)
Waste Handling. Local regulations should be observed when disposing of this product due to the presence of the materials and substances as listed above.
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Batteries

Batteries in this product are not based on mercury, lead or cadmium technologies. The batteries used in this product are in compliance with: EU Directive 91/ 157/ EEC EU Directive 93/ 86/ EEC EU Directive 98/ 101/ EEC The product documentation includes instructional information on the proper removal and disposal of the batteries used in this product. Below is a listing of batteries present in the product: Battery Description Internal Batteries Battery Type 3-V CR2032 coin cell Lithium
DESIGN FOR ENVIRONMENT Longevity and Upgrading
Visit www.dell.com/environment for more information. Dell systems are, when applicable, designed for easy assembly, disassembly, and servicing. To extend the life of your system, you can install or upgrade certain system components (e.g., microprocessor, memory, expansion cards, and storage devices). Spare parts are available after the end of production for up to five years, or otherwise through the warranty period.

Recyclability

For recyclability, this system incorporates the following design guidelines: Minimal use of non-separable connections, such as gluing and welding between different materials. Minimal use of composite structure materials. Painting/varnishing plastic material has been avoided. Mechanical plastic parts greater than 100 grams consist of one material or of easily separable materials.

Yes Yes Yes Yes

Take back and recycling services are offered for this product in certain countries. If you want to dispose of system components, contact Dell for instructions.
RECYCLING/ END-OF-LIFE SERVICE INFORMATION
DELL CORPORATE ENVIRONMENTAL INFORMATION
The following information is available at www.dell.com/environment: Corporate Environmental Policy Environmental Reports ISO 14001 certified environmental management systems
Document Version 1.0 posted 8/23/04
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