Click the Start button, point to All Programs Sonic RecordNow! RecordNow!. Click either the audio tab or the data tab, depending on the kind of CD you are planning to copy. Click Exact Copy. To copy the CD or DVD: If you have one CD or DVD drive, ensure that the settings are correct and click Copy. The computer reads your source CD or DVD and copies it to a temporary folder on your computer hard drive. When prompted, insert a blank CD or DVD into the CD or DVD drive and click OK. If you have two CD or DVD drives, select the drive into which you have inserted your source CD or DVD and click Copy. The computer copies the data on the CD or DVD to the blank CD or DVD.
Once you have finished copying the source CD or DVD, the CD or DVD that you have created automatically ejects. 19
Using Blank CD-Rs and CD-RWs
Your CD-RW drive can write to two different types of recording mediaCD-Rs and CD-RWs. Use blank CD-Rs to record music or permanently store data files. After creating a CD-R, you cannot write to that CD-R again without changing your method of recording (see the Sonic documentation for more information). Use blank CD-RWs to write to CDs or to erase, rewrite, or update data on CDs.

Helpful Tips

Use Microsoft Windows Explorer to drag and drop files to a CD-R or CD-RW only after you start Sonic RecordNow and open a RecordNow project. You must use CD-Rs to burn music CDs that you want to play in regular stereos. CD-RWs do not play in most home or car stereos. You cannot create audio DVDs with Sonic RecordNow. Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed. Do not burn a blank CD-R or CD-RW to its maximum capacity; for example, do not copy a 650-MB file to a 650-MB blank CD. The CD-RW drive needs 1 or 2 MB of the blank CD to finalize the recording. Use a blank CD-RW to practice CD recording until you are familiar with CD recording techniques. If you make a mistake, you can erase the data on the CD-RW and try again. You can also use blank CD-RWs to test music file projects before you record the project permanently to a blank CD-R. See the Sonic support website at support.sonic.com for additional information.

Hyper-Threading

Hyper-Threading is an Intel technology that can enhance overall computer performance by allowing one physical microprocessor to function as two logical microprocessors, capable of performing certain tasks simultaneously. It is recommended that you use the Microsoft Windows XP operating system because Windows XP is optimized to take advantage of Hyper-Threading technology. While many programs can benefit from Hyper-Threading, some programs have not been optimized for Hyper-Threading and may require an update from the software manufacturer. Contact the software manufacturer for updates and information about using Hyper-Threading with your software.

IF THE POWER LIGHT IS BLINKING AMBER A device might be malfunctioning or incorrectly installed. Ensure that the main power cable is securely connected to the system board (see page 61). Remove and then reinstall the video card, if applicable (see page 66). If the problem persists, contact Dell (see page 83). ELIMINATE INTERFERENCE Electrical appliances on the same circuit or operating near the computer can cause interference. Other causes of interference are: Power extension cables Keyboard and mouse extension cables Too many devices on a power strip Multiple power strips connected to the same electrical outlet

Printer Problems

NOTE: Dell does not cover the printers warranty. If you need technical assistance for your printer, call the printers manufacturer. See the printer documentation for the correct phone number.
CHECK THE PRINTER DOCUMENTATION See the printer documentation for setup and troubleshooting information. ENSURE THAT THE PRINTER IS TURNED ON See the printer documentation for power button information. VERIFY THE PRINTER CABLE CONNECTIONS See the printer documentation for cable connection information. Ensure that the printer cables are securely connected to the printer and the computer (see page 13). TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS 1 Click the Start button and click Control Panel. 2 Click Printers and Other Hardware. 3 Click View installed printers or fax printers. If the printer is listed, right-click the printer icon. 4 Click Properties, and then select the Ports tab. For a parallel printer, ensure that the Print to the following port(s): setting is LPT1 (Printer Port). For a USB printer, ensure that the Print to the following port(s): setting is USB. REINSTALL THE PRINTER DRIVER See the printer documentation for instructions.

Scanner Problems

NOTE: Dell does not cover the scanners warranty. If you need technical assistance for your scanner, call the scanners manufacturer. See the scanner documentation for the correct phone number.
CHECK THE SCANNER DOCUMENTATION See the scanner documentation for setup and troubleshooting information. UNLOCK THE SCANNER Ensure that your scanner is unlocked if it has a locking tab or button. RESTART THE COMPUTER AND TR Y THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS If your scanner has a power cable, ensure that the power cable is firmly connected to a working electrical outlet and that the scanner is turned on. Ensure that the scanner cable is firmly connected to the computer and to the scanner. VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS 1 Click the Start button and click Control Panel. 2 Click Printers and Other Hardware. 3 Click Scanners and Cameras. If your scanner is listed, Windows recognizes the scanner. REINSTALL THE SCANNER DRIVER See the scanner documentation for instructions.

Video and Monitor Problems

If the screen is blank

NOTE: See the monitor documentation for troubleshooting procedures.
CHECK THE MONITOR POWER LIGHT If the power light is off, firmly press the button to ensure that the monitor is turned on. If the power light is lit or blinking, the monitor has power. If the power light is blinking, press a key on the keyboard or move the mouse. CHECK THE MONITOR CABLE CONNECTION Check the connector for bent or broken pins. (It is normal for monitor cable connectors to have missing pins.) Ensure that the video cable is connected as shown on the setup diagram for your computer. TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
SWAP THE POWER CABLES Swap the computer and monitor power cables to determine if the power cable is defective. TEST THE VIDEO EXTENSION CABLE (IF USED) If you are using a video extension cable and removing the cable solves the problem, the cable is defective. TEST ANOTHER MONITOR If another monitor is available, connect it to the computer. CHECK THE DIAGNOSTIC LIGHTS See page 43.
If the screen is difficult to read
CHECK THE MONITOR SETTINGS See the monitor documentation for instructions on adjusting the contrast and brightness, demagnetizing (degaussing) the monitor, and running the monitor self-test. MOVE THE SUBWOOFER AWAY FROM THE MONITOR If your speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the monitor. MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES Fans, fluorescent lights, halogen lamps, and other electrical devices can cause the screen image to appear "shaky." Turn off nearby devices to check for interference. ROTATE THE MONITOR TO FACE A DIFFERENT DIRECTION Eliminate sunlight glare, which can cause poor picture quality. ADJUST THE WINDOWS DISPLAY SETTINGS 1 Click the Start button and click Control Panel. 2 Click Appearance and Themes. 3 Click Display and click the Settings tab. 4 Try different settings for Screen resolution and Color quality. RESTORE THE RECOMMENDED SETTINGS Restore the original resolution and refresh rate settings. See the Tell Me How help file for instructions. To access help files, see page 25.

Diagnostic Lights

A possible floppy or hard drive failure has occurred.
A possible USB failure has occurred. Reinstall all USB devices, check cable connections, and then restart the computer.
No memory modules are detected.
Reinstall all memory modules (see page 68) and restart the computer. To eliminate the possibility of a faulty memory connector, remove all memory modules (see page 68), reinstall one memory module (if the computer supports a single module), and then restart the computer. If the computer starts normally, move the memory module to a different connector and restart the computer. Continue until you have identified a faulty connector or reinstalled all modules without error.
Problem Description Memory modules are detected, but a memory configuration or compatibility error exists.
Suggested Resolution Ensure that there are no special memory module/memory connector placement requirements (see page 68). Verify that the memory modules that you are installing are compatible with your computer (see page 68). If the problem persists, contact Dell (see page 83). Ensure that the cables are properly connected from the hard drive, CD drive, and DVD drive to the system board (see page 61). If the problem persists, contact Dell (see page 83). None.
Other failure has occurred.
The computer is in a normal operating condition after POST.

Dell Diagnostics

If you experience a problem with your computer, perform the checks in "Solving Problems" on page 23 and run the Dell Diagnostics before you contact Dell for technical assistance. Running the Dell Diagnostics may help you resolve the problem without contacting Dell. If you do contact Dell, the test results can provide important information for Dell's service and support personnel. The Dell Diagnostics allows you to: 46 Perform express, extended, or custom tests on one or all devices Select tests based on a symptom of the problem you are having Choose how many times a test is run Display test results Suspend testing if an error is detected Access online help information that describes the tests and devices
Receive status messages that tell you whether tests completed successfully Receive error messages if problems are detected
Starting the Dell Diagnostics
NOTICE: Only use the Dell Diagnostics to test your Dell computer. Using this program with other computers can result in error messages.
Shut down and restart the computer. When the DELL logo appears, press <F12> immediately. If you wait too long and the Microsoft Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer through the Start menu and try again.

When the boot device list appears, highlight Boot to Utility Partition and press <Enter>. When the Dell Diagnostics Main Menu appears, select the test you want to run (see page 47).
Dell Diagnostics Main Menu
After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want. NOTE: The Service Tag number for your computer is located at the top of each test screen.

Option Express Test

Function Performs a quick test of devices. This test typically takes 10 to 20 minutes and requires no interaction on your part. Run Express Test first to increase the possibility of tracing the problem quickly. Performs a thorough check of devices. This test typically takes an hour or more and requires you to answer questions periodically. Tests a specific device. You can customize the tests you want to run. Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having.
Extended Test Custom Test Symptom Tree
If a problem is encountered during a test, a message displaying the error code and a description of the problem appear. Write down the error code and problem description and follow the instructions on the screen. If you cannot resolve the error condition, contact Dell (see page 83).
If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information.
Function Displays the results of the test and any error conditions encountered. Displays error conditions encountered, error codes, and problem description. Describes the test and may indicate requirements for running the test. Displays your hardware configuration for the selected device. The Dell Diagnostics obtains your configuration information for all devices from the system setup program, memory, and various internal tests and displays it in the device list in the left pane of the screen. The device list may not display the names of all the components installed on your computer or all devices attached to your computer.
Tab Results Errors Help Configuration

If Device Driver Rollback does not resolve the problem, then use System Restore (see page 49) to return your computer to the operating state that existed before you installed the new driver.
Restoring Your Operating System
You can restore your operating system in the following ways: Microsoft Windows XP System Restore returns your computer to an earlier operating state without affecting data files. Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you purchased the computer. Dell PC Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer.
Using Microsoft Windows XP System Restore
The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See the Windows Help and Support Center for information on using System Restore. To access help, see page 10. NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them. NOTE: The procedures in this document were written for the Windows default view, so they may not work if you set your Dell computer to the Windows Classic view.

Creating a Restore Point

Click the Start button and click Help and Support. Click System Restore. Follow the instructions on the screen.
Restoring the Computer to an Earlier Operating State
If problems occur after you install a device driver, use Device Driver Rollback (see page 50) to resolve the problem. If that is unsuccessful, then use System Restore. NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.
Click the Start button, point to All Programs Accessories System Tools, and then click System Restore. Ensure that Restore my computer to an earlier time is selected and click Next. Click a calendar date to which you want to restore your computer. The Select a Restore Point screen provides a calendar that allows you to see and select restore points. All calendar dates with available restore points appear in boldface type.
Select a restore point and click Next. If a calendar date has only one restore point, then that restore point is automatically selected. If two or more restore points are available, click the restore point that you prefer.

NOTE: "Type" of card refers to its thickness, not its functionality. The PC Card slot has two connectors that support the following four combinations of cards. NOTE: Your computer is designed for either 5-V or 3.3-V 16-bit PCMCIA cards. Some cards are keyed for 3.3 V only but will not fit into the PC slot. Cards are keyed to prevent incorrect insertion into the slot. If card orientation is not clear, see the documentation supplied with the card. A single Type I or Type II card (using either the upper or lower PC Card connector) One Type I card and one Type II card (using either connector) Two Type I cards or two Type II cards One Type III card (using the lower connector)
Both PC Card connectors support extended PC Cards.

Installing a PC Card

NOTE: The length of some PC Cards may prevent the front-panel door from closing. PC Cards are generally marked with a symbol (such as a triangle or an arrow) to indicate which end to insert into the slot, and the cards are keyed to prevent incorrect insertion. If card orientation is not clear, see the documentation supplied with the card.
Hold the card with its orientation symbol pointing into the slot and the top side of the card facing up. NOTE: A PC Card is not a bootable device. Insert the card into the slot, and press firmly until the card is completely seated in the internal PC Card connector.
If you encounter too much resistance when you insert the card, do not force the card. Check the card's orientation, and try again. Your computer recognizes most PC Cards and automatically loads the appropriate device driver for use with the computer. If the configuration program tells you to load the manufacturer's drivers, install them with the CD that accompanied the PC Card.

Removing a PC Card

NOTICE: Use the PC Card configuration utility on the taskbar to select and stop a card from functioning before you remove it from the computer. If you do not remove the card in the configuration utility, you could lose data from open programs. NOTE: Press the button with the upper dot to eject the top card and the button with the lower dot to eject the bottom card. NOTICE: Do not attempt to eject a card by pulling its dongle, if one is attached.
Press the eject button, and gently remove the card.

Adding Other Cards

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: You must use low-profile cards for your computer. A full-size card can cause damage to the computer or the card. The computers card connectors allow you to install different types of devices such as modems and network adapters.
Disconnect any telephone or telecommunication lines from the computer. Disconnect your computer and all attached devices from their electrical outlets, and then press the power button to ground the system board. Remove the computer stand (see page 12). CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
Open the computer cover (see page 58). Press the lever on the retention arm and raise the retention arm. If you are installing a new card, remove the filler bracket to create an empty card-slot opening. If you are replacing a card that is already installed in the computer, remove the card. If necessary, disconnect any cables connected to the card. Grasp the card by its top corners, and ease it out of its connector.
Prepare the card for installation. See the documentation that came with the card for information on configuring the card, making internal connections, or otherwise customizing it for your computer. CAUTION: Some network adapters automatically start the computer when they are connected to a network. To guard against electrical shock, be sure to unplug your computer from its electrical outlet before installing any cards.
Insert the card into the card connector. If the card is full-length, insert the end of the card into the card guide bracket as you lower the card toward its connector on the system board. Insert the card firmly into the card connector on the riser board.
Lower the retention arm and press it into place, securing the card(s) in the computer.
Reconnect any cables that you previously removed. Connect any cables that should be attached to the card. See the documentation for the card for information about the cards cable connections. NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment.
Close the computer cover (see page 72). Attach the computer stand (see page 12). NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.

Locate the battery socket (see page 61). NOTICE: If you pry the battery out of its socket with a blunt object, be careful not to touch the system board with the object. Ensure that the object is inserted between the battery and the socket before you attempt to pry out the battery. Otherwise, you may damage the system board by prying off the socket or by breaking circuit traces on the system board.
Remove the battery by carefully prying it out of its socket with your fingers or with a blunt, nonconducting object such as a plastic screwdriver. Insert the new battery into the socket with the side labeled "+" facing up, and snap the battery into place.
battery battery socket (BATTERY)
Close the computer cover. Attach the computer stand (see page 12).
Connect your computer and devices to electrical outlets, and turn them on. Enter the system setup program (see page 78) and restore the settings you recorded in step 1. Properly dispose of the old battery (see the Product Information Guide).
Dell Technical Support Policy (U.S. Only)
Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, software programs, and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the computer and all Dell-installed hardware. In addition to this technician-assisted technical support, online technical support is available at support.dell.com. Additional technical support options may be available for purchase. Dell provides limited technical support for the computer and any "Dell-installed" software and peripherals1. Support for third-party software and peripherals is provided by the original manufacturer, including those purchased and/or installed through Dell Software and Peripherals, Readyware, and Custom Factory Integration2.
Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer. All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstandard, third-party hardware components integrated through CFI for the duration of the computers service contract.

Website: support.ap.dell.com E-mail: apsupport@dell.com Technical Support (Dimension and Inspiron) Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Gold Queue EEC Hotline Customer Advocacy Large Corporate Accounts Global Customer Programs Medium Business Division Home and Small Business Division 33 8044
India Ireland (Cherrywood) International Access Code: 16 Country Code: 353 City Code: 1
Technical Support Sales Website: support.euro.dell.com E-mail: dell_direct_support@dell.com Technical Support U.K. Technical Support (dial within U.K. only) Home User Customer Care Small Business Customer Care U.K. Customer Care (dial within U.K. only) Corporate Customer Care Corporate Customer Care (dial within U.K. only) Ireland Sales U.K. Sales (dial within U.K. only) Fax/Sales Fax Switchboard
Country (City) International Access Code Country Code City Code Italy (Milan) International Access Code: 00 Country Code: 39 City Code: 02
Website: support.euro.dell.com E-mail: support.euro.dell.com/it/it/emaildell/ Home and Small Business Technical Support Customer Care Fax Switchboard Corporate Technical Support Customer Care Fax Switchboard 821 1-800-682-12

Jamaica

General Support (dial from within Jamaica only)
Country (City) International Access Code Country Code City Code Japan (Kawasaki) International Access Code: 001 Country Code: 81 City Code: 44
Website: support.jp.dell.com Technical Support (servers) Technical Support outside of Japan (servers) Technical Support (Dimension and Inspiron) Technical Support outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision, OptiPlex, and Latitude) Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) Technical Support (PDAs, projectors, printers, routers) Technical Support outside of Japan (PDAs, projectors, printers, routers) Faxbox Service 24-Hour Automated Order Service Customer Care Business Sales Division (up to 400 employees) Preferred Accounts Division Sales (over 400 employees) Large Corporate Accounts Sales (over 3500 employees) Public Sales (government agencies, educational institutions, and medical institutions) Global Segment Japan Individual User Switchboard toll-free: 0120-198-498 81-44-556-4162 toll-free: 0120-198-226 81-44-520-1435 toll-free:0120-198-433 81-44-556-3894 toll-free: 0120-981-690 81-44-556-3468 044-556-3490 044-556-3801 044-556-4240 044-556-1465 044-556-3433 044-556-3430 044-556-1469 044-556-3469 044-556-1760 044-556-4300 toll-free: 080-200-3800 toll-free: 080-200-3600 toll-free: 080-200-2194-6202 2194-6000

Korea (Seoul) International Access Code: 001 Country Code: 82 City Code: 2
Technical Support Sales Customer Service (Seoul, Korea) Customer Service (Penang, Malaysia) Fax Switchboard
Country (City) International Access Code Country Code City Code Latin America
Area Codes, Local Numbers, and Toll-Free Numbers 512 728-728-728-728-728-4600 or 512 728-3772
Customer Technical Support (Austin, Texas, U.S.A.) Customer Service (Austin, Texas, U.S.A.) Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) Sales (Austin, Texas, U.S.A.) SalesFax (Austin, Texas, U.S.A.)
Luxembourg International Access Code: 00 Country Code: 352
Website: support.euro.dell.com E-mail: tech_be@dell.com Technical Support (Brussels, Belgium) Home/Small Business Sales (Brussels, Belgium) Corporate Sales (Brussels, Belgium) Customer Care (Brussels, Belgium) Fax (Brussels, Belgium) Switchboard (Brussels, Belgium) 3420808075 toll-free: 00 toll-free: 4949 toll-free: toll-free: toll-free: toll-free: toll-free: toll-free: 888 213
Macao Country Code: 853 Malaysia (Penang) International Access Code: 00 Country Code: 60 City Code: 4
Technical Support Customer Service (Penang, Malaysia) Transaction Sales Technical Support (Dell Precision, OptiPlex, and Latitude) Technical Support (Dimension and Inspiron) Technical Support (PowerEdge and PowerVault) Customer Service Transaction Sales Corporate Sales
Country (City) International Access Code Country Code City Code Mexico International Access Code: 00 Country Code: 52 Sales
Area Codes, Local Numbers, and Toll-Free Numbers 001-877-384-8979 or 001-877-269-3383 50-81-8800 or 01-800-888-3355 001-877-384-8979 or 001-877-269-3383 50-81-8800 or 01-800-888-3355 toll-free: 1-866-278-6822 001-800-882-47 50
Customer Technical Support
Customer Service Main Montserrat Netherlands Antilles Netherlands (Amsterdam) International Access Code: 00 Country Code: 31 City Code: 20 General Support General Support Website: support.euro.dell.com Technical Support Technical Support Fax Home/Small Business Customer Care Relational Customer Care Home/Small Business Sales Relational Sales Home/Small Business Sales Fax Relational Sales Fax Switchboard Switchboard Fax New Zealand International Access Code: 00 Country Code: 64 E-mail (New Zealand): nz_tech_support@dell.com E-mail (Australia): au_tech_support@dell.com Technical Support (for desktop and portable computers) Technical Support (for servers and storage) Home and Small Business Government and Business Sales Fax Nicaragua General Support

001-800-220-1006

Country (City) International Access Code Country Code City Code Norway (Lysaker) International Access Code: 00 Country Code: 47
Website: support.euro.dell.com E-mail Support (portable computers): nor_nbk_support@dell.com E-mail Support (desktop computers): nor_support@dell.com E-mail Support (servers): nordic_server_support@dell.com Technical Support Relational Customer Care Home/Small Business Customer Care Switchboard Fax Switchboard 16865 001-800-507-0962 0800-50-669
Panama Peru Poland (Warsaw) International Access Code: 011 Country Code: 48 City Code: 22
General Support General Support Website: support.euro.dell.com E-mail: pl_support_tech@dell.com Customer Service Phone Customer Care Sales Customer Service Fax Reception Desk Fax Switchboard

95 999

Portugal International Access Code: 00 Country Code: 351
Website: support.euro.dell.com E-mail: support.euro.dell.com/pt/en/emaildell/ Technical Support Customer Care Sales Fax 410 or 411 or 412 or 1-800-805-7545 toll-free: 1-877-441-4731
Puerto Rico St. Kitts and Nevis
Country (City) International Access Code Country Code City Code St. Lucia Singapore (Singapore) International Access Code: 005 Country Code: 65
Area Codes, Local Numbers, and Toll-Free Numbers 1-800-882-1521 toll-free: 1-877-270-4609 toll-free: 7430 toll-free: 7488 toll-free: toll-free: 054 toll-free: 053
General Support Technical Support (Dimension and Inspiron) Technical Support (Optiplex, Latitude, and Precision) Technical Support (PowerEdge and PowerVault) Customer Service (Penang, Malaysia) Transaction Sales Corporate Sales
St. Vincent and the Grenadines General Support
South Africa (Johannesburg) International Access Code: 09/091 Country Code: 27 City Code: 11
Website: support.euro.dell.com E-mail: dell_za_support@dell.com Gold Queue Technical Support Customer Care Sales Fax Switchboard 4810
Southeast Asian and Pacific Countries Spain (Madrid) International Access Code: 00 Country Code: 34 City Code: 91
Customer Technical Support, Customer Service, and Sales (Penang, Malaysia) Website: support.euro.dell.com E-mail: support.euro.dell.com/es/es/emaildell/ Home and Small Business Technical Support Customer Care Sales Switchboard Fax Corporate Technical Support Customer Care Switchboard Fax

fixing problems Dell Diagnostics, 46 front door reattaching, 57
hard drive light, 54 problems, 27
hardware drivers, 48 problems, 32 Hardware Troubleshooter, 52 Help and Support Center, 10 help files accessing, 9-10, 25 Hyper-Threading, 20
memory connectors, 61 messages error, 29 Microsoft License Label, 9 modem problems, 27 monitor blank, 40 hard to read, 41 problems, 40 motherboard. See system board
PC Cards installing, 63 problems, 35 removing, 64 types, 62 power problems, 36 turning off your computer, 21 power light conditions, 36 printer cable, 14 connecting, 13 parallel, 14 problems, 37 setting up, 13 USB, 15 problems battery, 25 blue screen, 31 CD drive, 26 CD-RW drive, 26 computer crashes, 30-31 computer stops responding, 30 drives, 26 DVD drive, 27 e-mail, 27 error messages, 29 finding solutions, 23 general, 30 hard drive, 27 hardware, 32 IEEE 1394, 33 Internet, 27 keyboard, 33 modem, 27 monitor hard to read, 41
IEEE 1394, 16 problems, 33 Internet problems, 27 Internet connection about, 18 options, 18 setting up, 18 IRQ conflicts, 52
network problems, 35 network adapter connector, 56 NIC. See network adapter

keyboard problems, 33

operating system reinstalling Windows XP 50 ,
lights CD/DVD drive, 54 hard drive, 54
password clearing system setup, 78
problems (continued) monitor is blank, 40 network, 35 other, 32 PC cards, 35 power, 36 power light conditions, 36 printer, 37 program crashes, 30 program stops responding, 30 programs and Windows compatibility, 30 restore to previous state, 49-50 scanner, 38 screen hard to read, 41 screen is blank, 40 software, 30-31 sound and speakers, 39 troubleshooting chart, 23 video and monitor, 40 volume adjusting, 39 Program Compatibility Wizard, 30
settings system setup program, 77 setup diagram, 9 shutting down your computer, 21 software Hyper-Threading, 20 problems, 30-31 reinstalling software, 49 sound problems, 39 volume, 39 speaker problems, 39 volume, 39 specifications, 73 support contacting Dell, 83 system board, 61 System Restore, 49-50 system setup program, 77
troubleshooting (continued) Help and Support Center, 10 restore to previous state, 49-50 troubleshooting. See problems turning off your computer, 21
USB devices, booting to, 21
video problems, 40 video memory connector, 61 volume adjusting, 39
Windows XP Device Driver Rollback, 49 Hardware Troubleshooter, 52 Help and Support Center, 10 help, accessing, 25 Hyper-Threading, 20 Program Compatibility Wizard, 30 reinstalling, 50 scanner, 38 System Restore, 49-50 wizards Program Compatibility Wizard, 30
reinstalling drivers, 49 Windows XP 50 ,
Tell Me How help file accessing, 9, 25 Troubleshooting Help and Support Center, 25 troubleshooting conflicts, 52 Dell Diagnostics, 46 Device Driver Rollback, 49 drivers, 48 Hardware Troubleshooter, 52