Chapter 15 Copying Problems Copy Operational Problems. The product does not copy. Copy Quality Problems. Printout is not fine enough. The information on the back side or background color is printed on the copy. Copies are blank, or images are missing or faded. Improving copy quality. Completely blank pages are output. The background is dark and dirty. Black vertical lines appear on the scanned image or the image is all black. The scanned area is inappropriate. A blank copy is output even though an original is set on the Auto Document Feeder during scanning. ADF Copying Problems (Fax Model Only). Paper jams in the Auto Document Feeder. You cannot scan using the Auto Document Feeder. High quality color copy stops halfway. 433 433
Chapter 16 Faxing Problems Sending and Receiving Faxes Problems. The document stops feeding during faxing. The product is receiving faxes but not sending them. Outgoing fax calls keep dialing. Faxes you send are not arriving. Incoming fax calls are not being answered. Faxes are transmitting or being received very slowly. A blank copy is output even though an original is set on the Auto Document Feeder during scanning. Time setting is incorrect. Printout Problems. Black vertical lines appear on the scanned image or the image is all black. The scanned area is inappropriate. 438 438
Faxes are not printing or are printing incorrectly.438 Received faxes are too light or are printing only on half of the page.438 Reports are not printing correctly.439
Appendix A Customer Support Contacting Customer Support.440 Technical Support Web Site.441
Appendix B Technical Specifications Paper.442 Available paper types.442 Paper that should not be used.443 Printable area.444 Product.444 General.444 Environmental.448 Mechanical.448 Electrical.449 Standards and approvals.450 Interfaces.452 USB interface.452 Ethernet interface.453 Options and Consumables.454 Optional 500-Sheet Paper Cassette Unit.454 Memory modules.455 Toner cartridge.455 Photoconductor unit.456
Appendix C Working with Fonts EPSON BarCode Fonts (Windows Only).458 System requirements.460 Installing EPSON BarCode Fonts.460
Printing with EPSON BarCode Fonts. 461 BarCode Font specifications. 466
Appendix D Notices Notice for Windows XP Service Pack 2 Users. Unblocking EEventManager. Unblocking LicenseCheck. Notice for EPSON AcuLaser CX11NF or EPSON AcuLaser CX11F Users. Sending Faxes by Dialing from a Telephone. Receiving Faxes When You Hear Fax Tones. Receiving Faxes Using Fax Polling. Paper Sources When Receiving Faxes. Printing Fax Sender Information. 480

Note: Do not use spaces or hyphens for the share name, or an error may occur. When sharing the product, be sure to set EPSON Status Monitor 3 so that the shared printer can be monitored on the print server. See Setting Monitoring Preferences on page 92. You need to set the client computers so that they can use the product on a network. See the following pages for details. With Windows Me or 98 on page 117 With Windows XP or 2000 on page 119
Using an additional driver
When the print servers OS is Windows XP, 2000, or Server 2003, you can install the additional drivers on the server. The additional drivers are for client computers that have different OS from the server. Follow the steps below to set a Windows XP, 2000, or Server 2003 as a print server, and install the additional drivers. Note: You must access Windows XP, 2000, or Server 2003 as the Administrator of the local machine. 1. For a Windows 2000 print server, click Start, point to Settings, then click Printers. For a Windows XP or Server 2003 print server, click Start, point to Printers and Faxes. 2. Right-click your product icon, then click Sharing in the menu that appears.
For Windows XP or Server 2003, if the following menu appears, click either Network Setup Wizard or If you understand the security risks but want to share printers without running the wizard, click here. In either case, follow the on-screen instructions.
3. For a Windows 2000 print server, select Shared as, then type the name in the text box.
For a Windows XP or Server 2003 print server, select Share this printer, then type the name in the Share name box.
Note: Do not use spaces or hyphens for the Share name, or an error may occur. 4. Select the additional drivers. Note: If the computers of the server and clients use the same OS, you do not have to install the additional drivers. Just click OK after step 3. On the Windows XP, 2000, or Server 2003 print server Click Additional Drivers.
Select Windows being used for clients, then click OK. For Windows Me or 98 clients Select Intel Windows 95 or 98 (Windows 2000), Select Intel Windows 95, 98 and Me (Windows XP), Select x86 Windows 95, Windows 98 and Windows Millennium Edition (Windows Server 2003) Select Intel Windows 2000 (Windows 2000), Intel Windows 2000 or XP (Windows XP), x86 Windows 2000, Windows XP and Windows Server 2003 (Windows Server 2003)

For Windows XP users

1. Click Start, and then point to Control Panel. 2. Click the Scanners and Cameras icon in the control panel.
3. Right-click your products icon, and then select Properties.
4. Select the Events tab.
5. Select Start Button from the Select an event list. Select Start this program and then select a desired application from the list. Note: If Prompt for which program to run is selected, when the button is pressed, a dialog box appears to prompt you to select an application from the list. Some applications do not support linkage to scanners and digital cameras. Linkage is available only to applications that appear on the list. 6. To save your settings, click Apply and then OK. Note: You need to click Apply whenever you change a setting. If you need to disable the Scanner events, select Take no action in the products Properties dialog box.
For Windows Me, 98, and 2000 users
Note for Windows 98 and 2000 users: Screen shots for Windows Me are used in this section, so they may differ in appearance from what actually appears on your screen. The instructions are the same. 1. Click Start, point to Settings, and then select Control Panel. 2. Double-click the Scanners and Cameras icon.
3. For Windows Me users: Right-click your products icon, and then select Properties.
For Windows 98 and 2000 users: Select your product from the installed scanners and cameras list. Click Properties.
5. Select a desired button from the Scanner events list, and then select the check box of a desired application in the Send to this application list. Clear the rest of the check boxes. Note: If multiple applications are selected, when you click the button, a dialog box appears to prompt you to select just one from the list. Some applications do not support linkage to scanners and digital cameras. Linkage is available only to applications that appear in the Send to this application list. 6. To save your settings, click Apply and then OK. Note: You need to click Apply whenever you change a button setting. Note for Windows 2000 users: Be sure to restart the computer.
If you need to disable the Scanner events, select the Disable device events check box in the products Properties dialog box.

Canceling Scanning

Using the document table

Set the documents one by one. When you press the x B&W Start or x Color Start button, messages prompting you to set the next document and to confirm whether there are more documents or not are displayed in the LCD panel.
Using the Auto Document Feeder
When you set all documents in the Auto Document Feeder and press the x B&W Start or x Color Start button, the documents are fed automatically, and then scanning starts. If you set an odd number of sheets in the Auto Document Feeder, a half of the last page is output blank.

Reset the copy settings

The currently selected setting can be reset to the default value by pressing the Reset button. Pressing the Reset button for a while resets all setting values to the default and the LCD panel returns to the initial display.
Reset the copy settings in the LCD panel
To reset all settings you made to the factory settings, follow the steps below. 1. Press the Setup button on the control panel. The Setup light is on and the Setup menu appears in the LCD panel. 2. Press the d Down button until Copy Settings appears, and then press the r Right button. 3. Press the d Down button to select Factory Settings, and then press the r Right button. 4. Make sure that Factory Settings is selected, and then press the r Right button. When all settings are changed to the factory settings, the product returns to the Print mode.

Restrictions on Copying

Operators of this product must observe the following restrictions in order to ensure the responsible and legal use of this product.
Copying of the following items is prohibited by law
Bank bills, coins, government-issued marketable securities, government bond securities, and municipal securities Unused postage stamps, pre-stamped postcards, and other official postal items bearing valid postage Government-issued revenue stamps, and securities issued according to legal procedure
Exercise caution when copying the following items
Private marketable securities (stock certificates, negotiable notes, checks, etc.), monthly passes, concession tickets, etc. Passports, drivers licenses, warrants of fitness, road passes, food stamps, tickets, etc.

6. Make sure that Change is selected, and then press the r Right button.
7. Press the d Down button to select the number you want to reassign for the One Touch Dial button, and then press the r Right button. The selected recipient is assigned to the corresponding One Touch Dial button, then it is displayed in the one-touch dial list.
You can delete recipients from the assigned One Touch Dial button A, B, or C. 1. Make sure the product is turned on, and then press the Setup button. The Setup light is lit and the Setup menu appears in the LCD panel. 2. Press the d Down button twice to select Fax Settings, then press the r Right button. The Fax Settings menu appears. 3. Press the u Up or d Down button several times until Speed Dial Settings appears, then press the r Right button. 4. Press the d Down button to select One-Touch Dial, and then press the r Right button. The One-Touch Dial menu appears.
5. Press the d Down button to select the One Touch Dial button A, B, or C, and then press the r Right button.
6. Press the d Down button to select Delete, and then press the r Right button.
7. Press the d Down button to select Yes for confirmation, and then press the r Right button. The recipient assigned for the one-touch dial is deleted.

Chapter 9

Using the Control Panel

Selecting a Mode

You can use this product as a printer, copier, fax, and scanner. When the product is turned on, it enters the Print mode automatically. When using one of these functions, select your desired function by pressing the corresponding mode button on the control panel. Each modes main screen appears in the LCD panel as you select the mode. There are three mode buttons on the control panel that allow you to switch between the four modes: Print mode (default mode), Copy mode, Fax mode, and Scan mode. In addition, you can also use the Setup button for making various settings for this product. For details on the Setup menu, see Using the Setup Menu on page 288.
Note: If no button is pressed for more than 3 minutes, any changes made are canceled and the mode returns to the Print mode. If you press a mode button while the product is in that mode, e.g., Fax button in Fax mode, the mode returns to the pressing the Print mode.
You cannot switch between modes in the following cases. - When an error has occurred on the whole system such as a service call error or a system error. - When a job is being processed in any of the modes.

Mode Menus

You can use your desired mode according to your job purpose. To access your desired mode, press the corresponding mode button on the control panel.

Print mode

The default mode of this product is Print mode. While the product is in Print mode, the Print light (green) is lit and the following screen appears.

Form Feed

The product is ejecting paper due to a user request. This message appears when pressing the x B&W Start or x Color Start button once to take the product offline, then holding down the x B&W Start or x Color Start button for more than three seconds in order not to receive a form feed command.

Image Optimum

There is insufficient memory to print the page at the specified print quality. The product automatically lowers the print quality so that it can continue printing. If the quality of the printout is not acceptable, try simplifying the page by limiting the number of graphics or reducing the number and size of fonts. To clear this error, select Clear Warning from the Reset Menu in the Setup menus Printer Settings. See How to access the Setup menu settings on page 289 for instructions. You may need to increase the amount of product memory to be able to print at the desired print quality for your document. For more information on adding memory, see Memory Module on page 331.

Install Photoconductor

There is no photoconductor unit installed or the photoconductor unit is not installed properly. Install the photoconductor unit if it is not installed. If a photoconductor unit is already installed, open cover B. Raise the yellow lever and remove the photoconductor unit, then reinstall it correctly. Then close cover B. The error clears automatically if the photoconductor unit is installed correctly.

Install uuuu TnrCart

The indicated toner cartridges are not installed in the product. (The letters C, M, Y, and K appear in place of uuuu and indicate the colors Cyan, Magenta, Yellow, and Black respectively.) Install the indicated cartridges. See Toner Cartridge on page 338.

Invalid Data

The spool file on the driver is deleted while printing or the data is abnormal. Press the x B&W Start or x Color Start button to clear the error.

Invalid N/W Module

There is no network program, or the network program cannot be used with your product. Contact a qualified service representative.

Irregular Density

The density of the print data is too high to print. Turn off the product and remove jammed paper.

Manual Duplex

Printer stops because the printing on one side of the paper is finished in the manual duplex mode. Reload the paper that has been printed on one side into the MP tray and press the x B&W Start or x Color Start button.

Manual Feed ssss

The manual feed mode is specified for the current print job. Make sure the paper size indicated by ssss is loaded, then press the x B&W Start or x Color Start button.

Jam MP

Jam LC

Paper Out tttt sssss

There is no paper in the specified paper source (tttt). Load paper of the size (sssss) into the paper source.

Paper Set tttt sssss

The paper loaded in the specified paper source (tttt) does not match the required paper size (sssss). Replace the loaded paper with the correct size paper and press the x B&W Start or x Color Start button to resume printing, or press the y Cancel button to cancel the print job. If you press the x B&W Start or x Color Start button without replacing the paper, the product will print on the loaded paper even though it does not match the required size.

Photoconductor Trouble

A read/write error has occurred for the photoconductor unit. Remove the photoconductor unit and reinsert it. If that fails to clear the error, replace the photoconductor unit. To install the photoconductor unit. See Photoconductor Unit on page 342.

Please Wait

The toner cartridge to be replaced is moving to the replacement position in the product.

Print Overrun

The required time to process the print data exceeded the print engine speed because the current page is too complex. Press the x B&W Start or x Color Start button to resume printing, or press the y Cancel button to cancel the print job. If this message appears again, select Avoid Page Error on the printer driver. If you continue to receive this message when printing a particular page, try simplifying the page by limiting the number of graphics or reducing the number and size of fonts. You can also add more memory to the product as described in Memory Module on page 331.

RAM CHECK

The product is checking the RAM.
The product is ready to receive data and print.

Remove Photoconductor

When setting up the product, the photoconductor unit was installed before all toner cartridges were installed. Open cover B, remove the photoconductor unit, then close cover B.

Replace Photoconductor

The photoconductor has reached the end of its service life. Replace the photoconductor unit with a new one. See Photoconductor Unit on page 342 for instructions. The error clears automatically after you replace the unit and close all product covers. The photoconductor service life counter is reset automatically. When the error light is blinking, you can continue printing by pressing the x B&W Start or x Color Start button. However, the print quality is not guaranteed from then on.

Warning: Do not touch the toner. Keep the toner away from your eyes. If toner gets on your skin or clothes, wash it off with soap and water immediately. Keep consumable products out of the reach of children. Do not dispose of used consumable products in fire, as they may explode and cause injury. Dispose of them according to local regulations. If toner is spilled, use a broom and dustpan or a damp cloth with soap and water to clean it up. Because the fine particles can cause a fire or explosion if they come into contact with a spark, do not use a vacuum cleaner.
Replacing a toner cartridge
Follow the steps below to replace a toner cartridge. 1. Turn the product on. 2. Check the color of the toner cartridge to be replaced in the LCD panel, and then open cover A.
3. Push up the right lever to unlock the toner cartridge.
4. Remove the toner cartridge from the product.
5. Take the new toner cartridge out of its package and gently shake the toner cartridge as shown below.
6. Hold the tag and gently pull the toner seal upward and remove it.
7. Insert the cartridge all the way until it stops securely with the arrow mark on the top of the toner cartridge facing toward cover A.
8. Push down the right lever to lock the toner cartridge.
Note: The toner cartridge is installed securely when the right lever cannot be turned any further. Make sure that the toner cartridge is installed securely.

9. Close cover A.

10. Confirm the error message in the LCD panel. When another toner cartridge needs to be replaced, an error message is displayed. Repeat steps 2 to 9 to replace the cartridge.

Photoconductor Unit

Always observe the following handling precautions when replacing the consumable products: The photoconductor unit weighs 2.8kg (6.16 lb). Be sure to hold it firmly by the handle when carrying it. When replacing the photoconductor unit, avoid exposing it to light any longer than necessary.
Be careful not to scratch the surface of the drum and belt. Also, avoid touching the drum, since oil from your skin may permanently damage its surface and affect print quality. To get the best print quality, do not store the photoconductor unit in an area subject to direct sunlight, dust, salty air, or corrosive gases (such as ammonia). Avoid locations subject to extreme or rapid changes in temperature or humidity. Do not tilt the photoconductor unit.
Warning: Do not touch the lever under the scanner unit when you open or close the unit. Touching it will cause the document cover of the scanner unit to fall down, which may damage the product and cause injury.
Do not dispose of the used consumable products in fire, as they may explode and cause injury. Dispose of them according to local regulations. Keep consumable products out of the reach of children.
Replacing the photoconductor unit
Follow the steps below to replace the photoconductor unit.

Scanned images cannot be printed or come out garbled when printed.
Try one or more of the following solutions. Make sure your product is properly connected to the computer, correctly set up, and maintained. See your product manual for details. Check that your software is properly installed and set up for your product. See your software manual.
Colors differ from the original.
Try one or more of the following solutions. Change the Image Type setting. Change the image settings of your scanner software, especially the data format (bits, pixel and color), gamma correction, and color correction. Try different combinations of these settings. Change the Display Gamma setting of scanned image for your output device, such as a monitor or the product, in the Configuration dialog box. Select Color Control and check Continuous auto exposure in the Configuration dialog box. Or, adjust the Exposure setting using the Auto Exposure button in the Professional Mode main window. Check the color matching and color management capabilities of your computer, display adapter, and software. Some computers can change the color palette to adjust the colors on your screen. See your software and hardware manuals for details. Use the color management system for your computer: ICM for Windows, or ColorSync for Macintosh. For Windows, add a color profile that matches your monitor. Exact color matching is very difficult. Check your software and monitor documentation for information on color matching and calibration. Printed colors do not exactly match the colors on your monitor, since products and monitors use different color systems: the monitors use RGB (red, green, and blue), while products typically use CMYK (cyan, magenta, yellow, and black).
Images cannot be located properly in the Thumbnail preview.
Try one or more of the following solutions. In the Preview window, create marquees on the area you want to scan, and then scan. In the Configuration dialog box, adjust the thumbnail cropping area using the Thumbnail Cropping Area slider.
The scanned image differs from the original.
Try one or more of the following solutions. Check if the original is one of the following available document types. - Color or black-and-white photo - Illustration - Text/line art - Color or black-and-white document Make sure that the image to be scanned is not extremely bright or dark, or under exposed or over exposed. Specify the paper size in Manual Scan, or specify the detail settings for the image to be scanned in the Home Mode or Professional Mode using EPSON Scan on your computer.

The product does not copy
Try one or more of the following solutions. Make sure media is loaded in the MP tray or the paper cassette. See Loading Paper on page 40. Make sure the original is loaded correctly. See Setting Originals to Copy on page 231. Auto Document Feeder: document table: Place the original face-up in the Auto Document Feeder. Place the original face-down on the document table.
Make sure the correct device is selected. The product you are intending to use is selected in the Printer field as the current device when you press the x B&W Start or x Color Start button.

Copy Quality Problems

Printout is not fine enough
You may not be using the correct type of paper for copying.
The available paper types for copying are not the same as that for printing. When you copy an original, use the correct type of paper. Depending on the paper source, the following paper types are available. MP tray: Plain paper, EPSON Color Laser Paper, Letterhead, Recycled paper, Colored paper, Transparencies, Labels Optional paper cassette: Plain paper, EPSON Color Laser Paper, Letterhead, Recycled paper, Colored paper Coated paper, thick paper, and special paper such as postcard or envelopes are not available for copying.
The information on the back side or background color is printed on the copy
The original is almost When you copy a thin double-sided transparent or extremely thin. original, the information on the back side of the original may be printed on the copy. Using black paper or an underlay beneath the original may solve the problem. The copy setting may not be matched with the original. Select the settings that match the original and make a copy. When the settings are made correctly, the back side is not copied as the brightest part is adjusted to white. This also removes the yellowish color in the background. If these problems cannot be solved even if the settings are made correctly, select Text for document type or set the contrast to a positive value.
Copies are blank, or images are missing or faded
Try one or more of the following solutions. The sealing tape might still be in the toner cartridge. Remove the toner cartridge, pull out the sealing tape, and reinstall the toner cartridge. See Replacing a toner cartridge on page 339. If the toner cartridge is low on toner, the copies will be faded. Replace the toner cartridge with a new one. The accuracy of the copy depends on the quality and size of the original. Try adjusting the contrast with the product. If your original is too light, the copy might not be able to compensate, even if you adjust the contrast. If the original have a colored background, images in the foreground might blend too much or the background might appear in a different shade. Adjust the settings before copying or enhance the image after it has been copied.

Technical Support Web Site
Go to http://www.epson.com and select the Support section of your local EPSON web site for the latest drivers, FAQs, manuals and other downloadables. Epson's Technical Support Web Site provides help with problems that cannot be solved using the troubleshooting information in your printer documentation.

A A A A A A A A A A A A

Appendix B

Technical Specifications

Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any type of paper. Always test samples of paper stock before purchasing large quantities or printing large jobs.

Available paper types

Paper type Plain paper
Description General copier paper (Recycled paper is acceptable.*)
Semi-Thick paper Envelopes
Weight: 81 to 105 g/m No paste and no tape No plastic window
The backing sheet should be covered completely, with no gaps between labels. Weight: 106 to 163 g/m Weight: 164 to 210 g/m EPSON Color Laser Transparencies Weight: 105 to 210 g/m Non-coated
Thick paper Extra thick paper Transparencies Coated paper Colored paper
Paper type Paper with letterhead
Description Paper and ink of letterheads must be compatible with laser printers.

B B B B B B B B B B B B

* Use recycled paper only under normal temperature and humidity conditions. Poor quality paper may reduce print quality, or cause paper jams and other problems.
Paper that should not be used
You cannot use the following paper in this product. It may cause product damage, paper jams, and poor print quality: Media meant for color laser printer, color copiers, or ink jet printers Printed paper on which printing has been done by any other color laser printers, black-and-white laser printers, color copiers, black-and-white copiers, ink jet printers, or thermal transfer printers Carbon paper, carbonless paper, thermal-sensitive paper, pressure-sensitive paper, acid paper, or paper that uses high-temperature-sensitive ink (around 180C) Labels that peel easily or labels that do not cover the backing sheet completely Coated paper or special surface-colored paper Paper that has binder holes or is perforated Paper that has glue, staples, paper clips, or tape on it Paper that attracts static electricity Moist or damp paper

Australian model: [Printer] EMC: AS/NZS CISPR22 Class B [EU-96] Fax modem EMC: AS/NZS CISPR22 Class B Safety: AS/NZS 60950 Telecom: AS/ACIF S002

Laser safety

This product is certified as a Class 1 laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968. This means that the product does not produce hazardous laser radiation. Since radiation emitted by the laser is completely confined within protective housings and external covers, the laser beam cannot escape from the machine during any phase of user operation.

CDRH regulations

The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration implemented regulations for laser products on August 2, 1976. Compliance is mandatory for products marketed in the United States. The label shown below indicates compliance with the CDRH regulations and must be attached to laser products marketed in the United States.

Interfaces

USB interface
USB 2.0 High Speed mode Note: Only computers equipped with a USB connector and running Mac OS X and Windows XP, Me, 98, 2000, or Server 2003 support the USB interface. Your computer must support USB 2.0 in order to use it as an interface.
Since USB 2.0 is fully compatible with USB 1.1, USB 1.1 can be used as an interface. USB 2.0 can be used with Windows XP, 2000, and Server 2003 operating systems. If your operating system is Windows Me or 98, use a USB 1.1 interface.

Ethernet interface

You can use an IEEE 802.3 100BASE-TX/10 BASE-T straight-through shielded, twisted-pair interface cable with an RJ45 connector. Note: NetWare queue-based printing is not supported. Ethernet Interface may not be available depending on the product model.

Options and Consumables

Product code: Paper size: Paper weight: Paper feed:
C12C802181 A4, Letter 64 to 105 g/m One paper cassette mounted Automatic feed delivery system Cassette capacity up to 500 sheets Plain paper DC 5 V/0.1 A and 24 V/0.5 A supplied by the product KBA-3a*
Paper types: Power supply: Model:
Dimensions and weight: Height: Width: Depth: Weight: 130 mm (5.1 in.) 440 mm (17.3 in.) 446 mm (17.6 in.) 8 kg (17.6 lb) including a paper cassette
* This product conforms to CE marking requirements in accordance with EC Directive 89/336/EEC.

Memory modules

Standard memory: 128 MB Expansion memory: up to 576 MB

Memory size:

Toner cartridge

Product code:

Yellow:
High Capacity: 0187 Standard Capacity: 0191

B B B B B B B B

Magenta:
High Capacity: 0188 Standard Capacity: 0192
High Capacity: 0189 Standard Capacity: 0193

Face-down tray, 46 Fax output paper size, 254 Fax Basic setting, 301, 302 Fax communication setup, 265 Fax Setting List, 264 Fax Settings menu Basic Settings, 300 Communication Setup, 302
Transmission Settings, 301 Features High-quality printing, 32 Pre-defined color settings in printer driver, 32 Resolution Improvement Technology and Enhanced MicroGray technology, 33 Toner save mode, 33 File Manager, 224 Fonts EPSON BarCode Fonts (about), 458 EPSON BarCode Fonts (how to install), 460 EPSON BarCode Fonts (how to print), 461 EPSON BarCode Fonts (specifications), 466 EPSON BarCode Fonts (system requirements), 460 Full-page copy, 240
Group dial, 251 Guides Basic Operation Guide, 2 Network Guide, 2 Online Help, 2 Safety Instruction Sheet, 2 Setup Guide, 2
Home Mode, 169 Host I/F Settings menu Network Menu, 300 USB Menu, 299
Image Adjustment, 185 Image Clip Palette, 226, 230 Information Menu, 291 Installing TCP/IP protocol, 214 Installing options installing a memory module, 331 installing the paper cassette unit, 326 memory module, 331 paper cassette unit, 325 removing a memory module, 335
removing the paper cassette unit, 330 Interfaces ethernet, 453 USB, 452
Jam LC (paper cassette), 314 Job Management (Macintosh), 145 Job Management (Windows), 96 connections, 96 how to use, 98 setting to notify, 99 JPEG, 164
Labels printer settings, 53 Liven up a color, 185 Loading paper MP tray, 40 optional paper cassette, 43
Maintenance ADF pickup roller, 356 consumables, 336, 338, 342 document table, 355 pickup roller, 351 printer (print head), 352 product, 350 Manual double-sided printing (Macintosh), 133 Manual double-sided printing (Windows), 68 Manually optional settings (Windows), 81 Marquee, 197 Memory Job Info, 264 Memory module how to install, 331 how to remove, 335 specifications, 455 Mode menus Copy mode, 285 Fax mode, 286
Print mode, 284 Scan mode, 287 Moir, 183, 417 Monitoring (Macintosh), 142 Monitoring (Windows), 92, 100 MP tray available paper, 37 loading paper, 40 Multi-TIFF, 165 Multi transmission report, 265
Network Image Express Card client computer settings, 214 EPSON Scan settings, 210 Network Menu, 300 Normal Preview, 194
Office Mode, 169 One Touch Dial, 250 Optional paper cassette available paper, 38 loading paper, 43 Optional paper cassette unit how to install, 326 how to remove, 330 specifications, 454 Options specifications (memory module), 455 specifications (optional paper cassette unit), 454 Order online, 90 Output tray, 46

Epson AcuLaser CX11N/CX11NF
Note: The CX11N instructions also apply to the CX11NF unless otherwise indicated. Paper stopper (CX11NF only) The illustrations in this guide show the Epson AcuLaser CX11NF, but the instructions are the same as the CX11N unless otherwise indicated.

AcuLaser CX11N Parts

Auto Document Feeder (CX11NF only)

Cover (CX11NF only)

Accessories

Toner Cartridges

Cover C Cover B Output tray Extension tray Control panel Option cover Power switch Telephone interface connectors (CX11NF only) Cover A MP tray
Cartridge High Capacity Toner Cartridge (Yellow) High Capacity Toner Cartridge (Magenta) High Capacity Toner Cartridge (Cyan) High Capacity Toner Cartridge (Black) Standard Capacity Toner Cartridge (Yellow) Standard Capacity Toner Cartridge (Magenta) Standard Capacity Toner Cartridge (Cyan) Part number S050187 S050188 S050189 S050190 S050191 S050192 S050193

User Replacable Parts

Part Photoconductor Fuser Power cord Part number S2093853

Cover F

USB connector

Handle

Cover E

AC inlet

Network interface connector Photoconductor
You can purchase genuine Epson toner and paper from an authorized Epson reseller. To find the nearest reseller, please call 800-GO-EPSON (800-463-7766). To purchase online, visit www.epsonstore.com (U.S. sales only). In Canada, please call (800) 463-7766 for reseller referral.

Specifications

Fuser Photoconductor access lever Cleaning knob access lever

General

Printing method Resolution Laser beam scanning and dry electrophotographic process 600 dpi base 2400 RIT (with enhancement)
Continuous printing speed1 (on Letter/A4)

Paper guides (MP tray)

25 pages per minute for black-and-white printingpages per minute for color printing3

Toner cartridge

Epson AcuLaser CX11N/CX11NF - 1
First print speed1 9.0 seconds for black-and-white printing on A4 or Letter size paper 17.0 seconds for color printing on A4 or Letter size paper About 37.0 seconds at normal temperature Automatic or manual feed Center alignment for all sizes Up to 180 sheets of plain paper (80 g/m) Up to 20 envelopes Up to 75 sheets of transparencies Up to 75 sheets of labels Up to 250 sheets of plain paper (80 g/m) Protocol Transmission and reception mode Color Monochrome Image compression method Color Monochrome JPEG MH, MR, MMR Transmits and receives 8 bits each for RGB Transmits and receives 1 bit monochrome

Faxing (CX11NF Only)

Supported communications lines Communication speed
Warm-up time2 Paper feed Paper feed alignment MP tray
PSTN (subscriber lines) PBX (independent premises internal lines) 33600, 31200, 28800, 26400, 24000, 21600, 19200, 16800, 14400, 12000, 9600, 7200, 4800, 2400 bps G3, G3ECM

Paper output capacity

RAM (proprietary) 128 MB, expandable up to 576 MB
1 Printing speed varies by paper source or other conditions. 2 Warm-up time varies with optional configurations. 3 The product may automatically calibrate during printing to improve printing quality. This may reduce the printing speed to below that of the value described. Also, depending on paper size, the product may stop momentarily to protect the fuser unit.
Transmission and reception of scanning line density Color dpi 8 15.4, 8 7.7, 8 3.85 dot/mm A4, Letter, Legal (with ADF) A4, B5, Letter, Legal (with ADF) Monochrome Document size Print paper size

Scanning

Scanner type Effective area Effective pixels Document size Image data Scanning speed Flatbed color image scanner 8.3 11.7 in. (mm) pixels at 600 dpi A4, Letter 16 bits per pixel per color internal 1 to 8 bits per pixel per color external Black and white: 2 sec/A4 (300 dpi) Full color: 11 sec/A4 (300 dpi) Photoelectric device 4-lines CCD (R, G, B, B/W)

Mechanical

Paper path MP tray capacity Dimensions CX11NF Width: 18.1 inches (460 mm) Depth: 18.4 inches (467 mm) Height: 26.1 inches (667 mm) Width: 18.1 inches (460 mm) Depth: 18.4 inches (467 mm) Height: 23.4 inches (593 mm) Approx. 73 lb (33.1 kg), excluding the imaging cartridge and photoconductor uni Approx. 68.1 lb (30.9 kg), excluding the imaging cartridge and photoconductor unit Sheet feeder, front entry, top out 180 sheets of 24 lb (90 g/m2) paper

Copying

Black and white copy mode A4/ 300 dpi First copy Multi-copy 12 sec 25 ppm Weight CX11NF CX11N CX11N
Continuous copy (Fax model only): 25 ppm Color copy mode A4/ 300 dpi First copy Multi-copy 29 sec 5 ppm
Continuous copy (Fax modely only): 5 ppm
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Interfaces

USB Interface
Colors Based on Universal Serial Bus Specifications Revision 1.1, Universal Serial Bus Device Class Definition for Printing Devices Version 1.Mbps (Full speed device) NRZI USB Series B 2.0 Under 2 meters Cartridge life Black Yellow Magenta Cyan Standard Capacity1: 1,500 pages, High Capacity: 4,000 pages Standard Capacity: 1,500 pages, High Capacity: 4,000 pages Standard Capacity: 1,500 pages, High Capacity: 4,000 pages Standard Capacity: 1,500 pages, High Capacity: 4,000 pages Cyan, magenta, yellow, black

Standard

Bit rate Data encoding Adaptable connector Recommended cable length
1 Standard black included with the product.

Electrical

Rated voltage Rated frequency range Rated current 120 V 50 to 60 Hz 7.5 A
Temperature Storage Humidity Storage 15 to 80% RH (unopened) 32 to 95F (0 to 35C)
Power consumption Approx. 189 W (color printing), 287 W (black and white) Approx. 58 W in standby mode Approx. 15 W in sleep mode
Caution: To ensure good results, use genuine Epson toner cartridges and do not refill them. Other products may cause damage to the printer not covered by Epsons warranty. Do not use a toner cartridge if the date on the package has expired.

Photoconductor Unit

Temperature Storage 32 to 95F (0 to 35C) 15 to 80% RH 14,000 pages under conditions of 5% printing ratio, color and black have a proportion of two to one per page, and two pages per job. 42,000 pages of continuous printing, under conditions of 5% printing ratio and blackand-white printing. 20,900 pages under conditions of 5% printing ratio, black-and-white printing, and one page per job. 10,500 pages of continuous printing, under conditions of 5% printing ratio and color printing. 10,500 pages under conditions of 5% printing ratio, color printing, and one page per job. Humidity Storage Unit life

Environmental

Temperature Operation Storage 50 to 89.6 F (10 to 32 C) 32 to 95 F (0 to 35C) 4 to 104 F (20 to 40C) for 120 hours or less 15 to 80% RH 10 to 15%, 80 to 90% RH
Humidity (without condensation) Operation Storage

Safety Approvals

Safety standards EMC EMI EU-96 UL 60950, CSA C22.2 No. 60950-00 FCC part 15 subpart B class B CSA C108.8 Class B FCC part 68
Memory Modules (Proprietary)
Memory size Standard memory: 128 MB Expansion memory: up to 576 MB
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Single sheets

Using the MP Tray
1. Open the MP tray cover. A4 (8.3 11.7 inches) A5 (5.8 8.3 inches) A6 (4.1 5.8 inches) Letter (8.inches) Legal (8.inches) Half-letter (5.5 8.5 inches) Executive (7.3 10.5 inches) User Defined up to 8.inches Plain bond paper or special paper distributed by Epson 0.003 to 0.004 inch (0.08 to 0.11 mm) 17 lb (64 g/m) to 24 lb (90 g/m) (for plain bond paper)

MP tray cover

2. Pinch the knob and paper guide together, then slide the right paper guide outward.
Paper type Thickness Weight

Envelopes

No. 10 (4.1 9.5 inches) DL (4.3 8.7 inches) C6 (4.5 6.4 inches) MON C5 IB5 Plain bond paper 20 lb (75 g/m) to 24 lb (90 g/m)
3. Load a stack of paper in the center of the tray with the short edge first and the printable surface facing up. Pinch the knob and the paper guide together and slide them against the right side of the stack for a snug fit.

Paper type Weight

Note: Poor quality paper may reduce the print quality and cause paper jams or other problems. If you have print quality problems, switch to a higher grade paper. Do not load curled or folded paper. Use paper only under these conditions: Temperature: 59 to 77 F (15 to 25 C) Humidity: 40 to 60% RH Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any non-Epson brand or type of paper. Always test a sample of paper stock before purchasing large quantities or printing large jobs. Always load paper into the sheet feeder with the short edge first. Load envelopes flap edge left with the printable side up. Note: When loading paper, do not exceed the maximum stack height marker inside the paper guide.
4. Close the MP tray cover.

Loading Paper

You can load paper in the MP (multi-purpose) tray or the optional paper cassette tray. All printed materials are output to the output tray, shown on page 5.
Note: After loading paper, press the Setup button on the control panel, press the r button to select Printer Settings, press the d button to select Tray Menu, and match the MP Tray Size and MP Type settings to the loaded paper size.
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Removing Printouts from the Output Tray
The output tray is located on the top of cover B and can hold up to 250 sheets. The available paper types for copying are not the same as those for printing. Depending on the paper source, available paper types differ. When copying, you can only use the following paper types:
Paper source MP tray Optional paper cassette Paper type Plain paper, Semi-thick, Letterhead, Recycled paper, Colored paper, Transparencies, Labels Plain paper, Letterhead, Recycled paper, Colored paper
Note: You cannot copy onto coated paper, thick paper, or special paper such as postcards or envelopes. Stopper

MP Tray

The MP tray can hold the following types and sizes of paper.
Note: If your printouts do not stack neatly, open the stopper on the extension tray.

Paper type Plain paper

Paper size A4, A5, B5, Letter (LT), Government Letter (GLT), Half Letter (HLT), Legal (LGL), Government Legal (GLG), F4, Executive (EXE) Custom-size paper: 3.54 in. 4.33 in. (minimum) to 8.66 in. 14 in. (maximum) A4, A5, B5, Letter (LT), Government Letter (GLT), Half Letter (HLT), Legal (LGL), Government Legal (GLG), F4, Executive (EXE) Custom-size paper: 3.54 in. 4.33 in. (minimum) to 8.66 in. 14 in. (maximum) C5, C6, C10, DL, Monarch, ISO-B5 A4, Letter (LT) A4, A5, B5, Letter (LT), Government Letter (GLT), Half Letter (HLT), Legal (LGL), Government Legal (GLG), F4, Executive (EXE) Custom-size paper: 3.54 in. 4.33 in. (minimum) to 8.66 in. 14 in. (maximum) 3.54 in. 4.33 in. (minimum) to 8.66 in. 14 in. (maximum) A4, A5, B5, Letter (LT), Government Letter (GLT), Half Letter (HLT), Legal (LGL), Government Legal (GLG), F4, Executive (EXE) Custom-size paper: 3.54 in. 4.33 in. (minimum) to 8.66 in. 14 in. (maximum)

Capacity Up to 180 sheets (Total stack thickness: 0.8 in.)

Selecting a Paper Source

You can specify a paper source manually or set up automatic paper source detection. To manually select a paper source for Windows, access the printer driver, click the Basic Settings tab, and select the paper source that you want to use from the Paper Source list. Then click OK. To manually select a paper source for Macintosh, access the printer driver, select Printer Settings from the drop-down list, and click the Basic Settings tab. Then select the paper source that you want to use from the Paper Source list and click OK. To set up automatic paper source detect, select Auto Selection from the Paper Source list as described above. The product will search for a paper source containing the specified paper size in the MP tray. If the optional 500Sheet Paper Cassette Unit is installed, then it will also search its cassette.
Note: If you select paper size or paper source settings in your application, these settings may override the printer driver settings.

Semi-thick paper

Total stack thickness: 0.8 in.
Up to 20 sheets (Total stack thickness: 0.8 in.) Up to 75 sheets Total stack thickness: 0.8 in.

Labels Thick paper

Extra thick paper Coated paper
Total stack thickness: 0.8 in. Total stack thickness: 0.8 in.

Selecting a Paper Tray

Before you load paper you need to select a paper tray based on whether youre printing or copying and the size of paper your printing or copying onto.
Epson AcuLaser CX11N/CX11NF - 5

Paper Cassette Unit

The optional Paper Cassette Unit can hold the following types and sizes of paper.
Paper Type Plain paper Paper Size A4, Letter (LT) Capacity Up to 500 sheets in a cassette Total stack thickness: 2.2 in.
Placing Large or Thick Originals (CX11N Only)
When you scan large or thick originals, you can remove the document cover. Just open it and pull it straight up.
Placing Originals for Copying and Scanning
You can place originals on either the document table or the Auto Document Feeder (CX11NF only), depending on the type of the original.
Note: If you place originals on both the Auto Document Feeder and the document table, only the documents in the Auto Document Feeder are scanned.

If you need to press the document flat while you copy or scan it, do not press too hard and be careful not to move it.
Caution: Do not use excessive force on the document cover, and do not twist it diagonally. You may damage the document cover.
Placing Originals on the Document Table
Before scanning or copying, make sure the transportation lock on the left side of the document table is set to the unlock position. Always keep the document table clean. 1. Open the document cover and place your original facedown on the glass as shown, in the upper left corner. Move your original about 0.06 in. (1.5 mm) away from the top and left edges so all of it will be scanned.
When you are done, replace the document cover by inserting the tabs back into the slots.
Placing Originals in the Auto Document Feeder (CX11NF Only)
The ADF can hold the following types and sizes of paper.
Paper Type Plain paper, Recycled paper Paper Size B5, A4, Letter (LT), Legal (LGL) Capacity Up to 50 sheets (Total stack thickness: 0.4 in.)
1. Slide the edge guides all the way outward. 2. Arrange your originals so the page you want scanned or copied first is on the top of the stack.
Note: Pages are fed from the top and ejected face-down.
If you plan to scan multiple photographs, position each one at least 0.8 in. apart from the others.
Note: The area with a width of maximum 0.06 in. from the horizontal edge and 0.06 in. from the vertical edge is not scanned. Caution: Do not place heavy objects on the document table or press the glass surface with too much force.
3. Insert up to 50 originals short edge first and face-up in the Auto Document Feeder until it meets resistance. Slide the edge guides inward against the edges of your originals.
2. Close the document cover gently so that your original does not move.
Note: Do not leave photographs on the document table for an extended period of time as they may stick to the glass.
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Home Mode is best when you want to preview images of photos before scanning them. You can size the image as you scan, adjust the scan area, and adjust many image settings, including color restoration. Office Mode lets you quickly scan multi-page documents of the same size using the Auto Document Feeder. Office Mode is available only with the CX11NF. Professional Mode gives you total control of your scanning settings and lets you check their effects with a preview image. Professional Mode is best when you want to preview your image and make extensive, detailed corrections to it before scanning. You can sharpen, color correct, and enhance your image with a full array of tools, including color restoration.
Follow these steps to make a basic copy: 1. Make sure the product is turned on and paper is loaded. For instructions on loading paper, see page 4. 2. Place your original on the document table or in the Auto Document Feeder (CX11NF only). For instructions, see page 6. 3. Press the

Copy button on the control panel.
The Copy light turns on. The LCD panel displays Copy Mode for a few seconds, then changes to the copy mode screen.
Starting EPSON Scan as a Standalone Program
If you just want to save scanned images without editing them, start EPSON Scan directly. Scanned images are automatically saved as files in your system. 1. Do one of the following to start EPSON Scan: 4. Specify your copy settings as necessary. 5. Press the x B&W Start (to make a black-and-white copy) or x Color Start button (to make a color copy). Windows: Double-click the EPSON Scan icon on your desktop. Or select Start > All Programs or Programs > EPSON Scan > EPSON Scan. Mac OS X: Open the Applications folder and click the EPSON Scan icon. The EPSON Scan window appears:
You can use your CX11N to scan a photo or document and save it on your computer or fax it to someone else. If you want to scan an image and save it directly to a file, you can start EPSON Scan as a standalone program. You can also scan using the control panel (Push Scan). For details, see page 8. You can also access EPSON Scan from any application that supports the TWAIN standard. When you are finished, the scanned image opens in your scanning program so you can modify, print, and save it. For details, see page 8.
Note: In this section, the operation of EPSON Scan is explained using Windows examples.

Change scan mode here

EPSON Scan offers three scanning modes that let you control all aspects of scanning: Home Mode lets you customize scanning settings and check their effects with a preview image. 2. The default mode when you first start Epson Scan is Home Mode. If you want to change to Office or Professional Mode, select the mode from the Mode menu. The EPSON Scan window changes.
Epson AcuLaser CX11N/CX11NF - 7
Starting EPSON Scan With Another Scanning Application
1. Start your scanning program. Double-click the program icon from your desktop, if it is available, or do one of the following: Windows: Select Start > All Programs or Programs > program folder > program icon. Mac OS X: Open the Applications folder, select the program folder, and click the program icon. 2. Select your programs scanning option. (See your scanning program help for instructions.)
Note: In some programs, you must select the Epson AL-CX11 as the source first. If you see a Select Source option, choose it and select your Epson AL-CX11 there first.

Scan modes Manual scan

Available settings File Format Paper Size
Items PDF, TIFF, JPG A4, B5, Letter, Legal
Follow these steps to scan: 1. Connect the CX11N to your computer with a USB cable or a network cable as described in your Setup Guide. 2. Turn on the CX11N. Place your originals on the document table (see page 6) or in the Auto Document Feeder (CX11NF only; see page 6).
Caution: Make sure the transportation lock on the left side of the document table is set in the unlock position.

3. Press the

Scan button.
4. Press the u or d button to select either Local PC or Network PC, then press the r button. When you select Local PC, you see a message on your computer screen. Select your scanning program, scan your document, and close your scanning program. The CX11N returns to the Print mode. When you select Network PC, the network computer name appears in the LCD screen. Press the u or d button to select your network computer, and then press the r button. 5. Press the l or r button to select a file format. 6. Press the x B&W Start or x Color Start button on the control panel. EPSON Scan starts scanning. When the scanning is complete, remove your originals from the document table or the Auto Document Feeder. If you need to cancel scanning, press the y Cancel button.
3. Select your EPSON AL-CX11.
Note: For Windows XP users, do not choose WIA-EPSON from the menu to select the product. If you select it, you cannot use the Epson scanner function fully.
EPSON Scan starts immediately.
Using the Control Panel Buttons
You can scan an image to your computer using the buttons on the CX11N control panel. Before using this feature (Push Scan), make sure you have installed EPSON Scan, EPSON Creativity Suite, and Presto! PageManager on your computer.
Selecting a Scanning Mode for a Network PC
Note: You cannot use Push Scan over a Macintosh network, only on a local Macintosh.

Sending a Basic Fax

1. Make sure the CX11NF is turned on, then press the Fax button. The Fax light turns on and the LCD screen shows Fax Mode for a few seconds, then changes to the fax menu.
To make scanning settings other than file format while scanning to a network PC, press the Scan button, press the u or d button to select Network PC, press the u or d button to select the PC Name, then press the Menu button. Press the d button to select Manual Scan and then press the r button. The following table shows the settings and options for each scan mode.
Scan modes Automatic scan Available settings File Format Items PDF, TIFF, JPG
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Note: Do not turn off the power or press any other button while faxing. If no button is pressed for more than 3 minutes, any changes made are canceled and the mode returns to the Print mode.

The Setup light turns on and the Setup menu appears in the LCD screen.
2. Place your original either on the document table or in the Auto Document Feeder. For details, see page 6. 3. Enter the recipients fax number directly from the numeric keypad on the control panel. Keep these points in mind: You can enter a maximum of 50 characters. To re-enter the last number used, press the Redial button. If you press the Pause button while entering the recipient number, a - is displayed for the pause. If you enter an incorrect number, press the Reset button to delete a character to the left of the cursor. Pressing the l or r button moves the cursor left or right. You can also enter a fax number using the One Touch Dial button or the Speed Dial button. 4. Specify any settings if necessary. You can specify the Document Size, Density, Image Quality, Polling reception, and Overseas transmission mode settings. 5. Press the x B&W Start button (for a black and white fax) or x Color Start button (for a color fax) to start the transmission.
Note: When the recipients fax machine supports only black-and-white fax, a color fax is received as a black-and-white fax even if you press the x Color Start button.
2. Press the d button twice to select Fax Settings, then press the r button. 3. Press the d button twice to select Reception Settings, then press the r button. 4. Press the d button twice to select Incoming Mode, then press the r button. The Reception Settings menu appears.
5. Press the u or d button to select the reception mode you want, then press the r button. 6. To exit the settings, press the l button several times or press one of the mode buttons.

Receiving a Fax

There are four modes for receiving faxes. The default setting is Fax only.
Item Auto switching Description The call is received by the attached phone and the CX11NF automatically answers after the phone rings for a certain duration specified by the Attached Phone Timeout setting. The CX11NF automatically answers and receives the fax. The call is received by the attached phone. Fax reception is not performed. When an attached phone detects a fax/phone signal while answering an incoming call, the CX11NF automatically receives the fax.
Checking Toner and Photoconductor Levels
Epson Status Monitor 3 lets you monitor printing and displays information about your paper and toner status.

Windows

Note: Windows XP users Shared Windows XP LPR connections and shared Windows XP Standard TCP/IP connections with Windows clients do not support the Job Management function. EPSON Status Monitor 3 is not available when printing from a Remote Desktop connection.

If a consumable product reaches the end of its service life, the product stops printing and displays the following messages on the LCD screen or in the EPSON Status Monitor 3 window.
LCD screen message Replace Toner uuuu1 Replace Photocondctr2 Description The indicated toner cartridge is empty. The photoconductor is at the end of its service life.
Changing a Low Toner Cartridge
1. Make sure the CX11N is turned on, then press the Setup button. The Setup light turns on and the LCD screen displays
Setup Mode for a few seconds, then changes to the Setup
1 The letters C, M, Y, and K appear in this position, indicating the color of the empty toner cartridge. 2 Even if this message is displayed in the LCD screen, you can continue to print for a short time by pressing the x B&W Start or x Color Start button on the control panel. The message in the LCD screen changes from Replace Photocondctr to Worn Photoconductor.
menu screen. 2. Use the u or d button to select Printer Settings, then press the r button. 3. Use the u or d button to select Reset Menu, then press the r button. 4. Use the u or d button to select Change Toner C/M/Y/K for the color of the toner cartridge you want to change, then press the r button. 5. Continue with the steps in the next section to remove and replace the toner cartridge.
Messages appear for one consumable product at a time. After replacing a part, check the LCD screen for replacement messages for other parts.
Replacing a Toner Cartridge
When a toner cartridge is empty, a message appears on the LCD screen indicating which toner cartridge needs to be replaced. If you are going to print a large document or make a large number of copies and one of the toner cartridges is low, you can change that cartridge so you wont run out of toner in the middle of the job. See: Changing a Low Toner Cartridge (next column) Removing and Replacing a Toner Cartridge on page 12
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Removing and Replacing a Toner Cartridge
1. Make sure the CX11N is turned on. 2. Check the color of the low or empty toner cartridge in the LCD screen, then open cover A.
Warning: Do not touch the toner. Keep the toner away from your eyes. If toner gets on your skin or clothes, wash it off with soap and water immediately.

6. Hold the tag and gently pull the toner seal upward and remove it.
7. Insert the toner cartridge with the arrow mark facing you. Push it all the way into its slot, pushing on both sides evenly, until it stops securely.
3. Push up the lock lever on the right to unlock the toner cartridge.
8. Push down the right lever to lock the toner cartridge.
4. Pull out the toner cartridge.
Note: The toner cartridge is installed securely when the lock lever is at the lock position.
9. Close cover A. 5. Remove the new toner cartridge from its package and gently shake it as shown below. 10. Check for toner messages on the LCD screen. If another toner cartridge needs to be replaced, you see another error message. Repeat steps 2 to 9 to replace the other cartridges.
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5. Lift up cover B.

Replacing the Photoconductor
Always follow these precautions when replacing the photoconductor: The photoconductor weighs 6.16 lb (2.8 kg). Be sure to hold it firmly by the handle when carrying it. Avoid exposing the photoconductor to light any longer than necessary. Be careful not to scratch the surface of the drum and belt. Also, avoid touching the drum; oil from your skin may permanently damage its surface and affect print quality. Do not store the photoconductor in an area subject to direct sunlight, dust, salty air, or corrosive gases (such as ammonia). Avoid locations subject to extreme or rapid changes in temperature or humidity. Do not tilt the photoconductor.
Warning: Keep the photoconductor out of the reach of children. Do not dispose of a used photoconductor in fire, as it may explode and cause injury. Dispose of it according to local regulations.
6. Pull up the orange lever inside cover B.
Removing and Replacing the Photoconductor
1. Make sure the CX11N is turned on. 2. Remove any paper loaded in the ADF (CX11NF only). 3. Slowly flip back the scanner until it stops. 7. Lift out the photoconductor using its handle.
4. Close the output tray extension. 8. Remove the new photoconductor from its package and pull off the protective sheet.
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Caution: Do not touch the belt on the top of the photoconductor or the blue area; otherwise, print quality may decrease. Avoid exposing the photoconductor to light any longer than necessary. Do not touch any other components inside the CX11N.
12. Slowly push down the scanner to its original position.

Cleaning the CX11N

If the CX11Ns outer case is dirty or dusty, turn off the CX11N and clean it with a soft cloth moistened with mild detergent.

Caution: Never use alcohol or paint thinner to clean the CX11N; these chemicals can damage the components and the case. Be careful not to get water on the CX11N mechanisms or any electrical components.
9. Hold the photoconductor by its handle and insert it into the slots marked with blue arrows inside the CX11N. Push it in until it clicks into place.
To clean other parts of the CX11N, see these sections: Cleaning the Pickup Roller (below) Cleaning the Print Head on page 15 Cleaning the Exposure Window and Document Table on page 15 Cleaning the ADF Pickup Rollers (CX11NF Only) on page 16
Cleaning the Pickup Roller
Warning: Be careful not to touch the fuser, which is marked CAUTION HIGH TEMPERATURE. If you have been using the CX11N recently, the fuser may be very hot.
1. Make sure the CX11N is turned off and that the power cord is not plugged into an outlet. 2. Open the MP tray cover and remove any loaded paper.
10. Flip down the orange lever, then close cover B.
11. Slide out and flip open the output tray extension, if necessary.
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3. Gently wipe the pickup roller inside the MP tray with a moistened cloth. 4. Grasp the blue cleaner slowly and move it out and in once.

Pickup roller

Caution: Do not turn the pickup roller; otherwise the CX11N may be damaged.
Note: Move the cleaner all the way out and in; otherwise, the CX11N may not be cleaned completely.

Cleaning the Print Head

If there are white vertical lines on your printout, you will need to clean the print head. 1. Pull off the cleaner cover from the right side of the CX11N.
5. Push in the blue lever inside the CX11N. 6. Close cover A and replace the cleaner cover.
Cleaning the Exposure Window and Document Table
2. Open cover A. 3. Pull forward on the blue lever inside of the CX11N. If you notice a decrease in print quality, clean the exposure window. You can use a soft dry cloth to clean the document table.

Exposure window

Document table
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Cleaning the ADF Pickup Rollers (CX11NF Only)
If the Auto Document Feeder fails to feed paper, open the ADF cover on the left side. Then close the cover and and wipe the rollers with a soft dry cloth to remove paper dust. 6. Attach the protective materials onto the product, then repack the product in its original box.

Caution: After transporting the product, set the transportation lock on the left side of the document table in the unlocked position before using the product.

For Short Distances

Pickup rollers
If you are moving the product on its own, two people should lift and carry the product. 1. Turn off the CX11N and remove the following items. Any loaded paper Paper cassette unit (if installed) Photoconductor USB cable Power cord 2. Be sure to lift the product by the correct positions as shown below.

Transporting the CX11N

For Long Distances
If you need to transport your product for long distances, carefully repack it using the original box and packing materials. 1. Make sure the CX11N is turned on, then press the Setup button. The Setup light turns on and the LCD screen displays Setup Mode for a few seconds, then changes to the Setup menu screen. 2. Use the u or d button to select Scan Settings, the press the r button. 3. Use the u or d button to select Carriage Lock, then press the r button. 4. Set the transportation lock on the left side of the document table to the locked position. 5. Turn off the CX11N and remove the following items: Any loaded paper Paper cassette unit (if installed) Photoconductor USB cable Power cord CPD-20021R1 CPD-19582R1 CPD-19583R1
Warning: The back side of the product is heavier than the front, so prepare for this difference as you lift. Two people should lift the product from the correct positions.
3. When moving the product, always keep it horizontal.

Related Documentation

CPD-19581R1 Epson AcuLaser CX11N/CX11NF Setup Guide Epson AcuLaser CX11N/CX11NF Basics Guide Epson AcuLaser CX11NF Fax Guide Epson AcuLaser CX11N/CX11NF CD-ROM with electronic Users Guide and Network Guide
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