Date: PSB #: Reference: Product(s):

Product Support Bulletin

Subject:
April 2, 2007 Originator: VS PSB.2007.04.001 Authorization: TI 06-0491 Rev.B Total Pages: 2 Expression 10000XL/1640 XL/1680/1600/800/836 XL, Perfection 3490/3590/4490/V700/V750/V100/V350/1240U/1250/1260/1640/1650/1660/ 1670/2400/2480/2580/3170/3200/4180/4870/4990/640U/1200U/610, GT2500/15000/30000 series scanners Scanning Application Force Quits on Mac OS 10.4
This bulletin was created to inform you of an error that may occur when opening a TWAINcompliant scanning application on a Macintosh computer running OS 10.4.
Description of Problem: When launching a Twain-compliant scanning application after deleting your Epson Scan driver with an Epson Scan uninstaller not compatible with your scanner model, the application will force quit during start-up. For example, using a Perfection 4490 driver uninstaller to delete a Perfection 3490 driver will cause your scanning application to suddenly close during start-up. This issue affects the following TWAIN-compliant applications: EPSON Creativity Suite Copy Utility Photo Impression Photoshop Elements Photoshop Photoshop CS2 When pressing the Scan button, the Scan Assistant force quits Force quits during start-up Force quits during start-up Force quits during start-up Force quits during start-up Force quits during start-up
This issue can also occur under the following conditions: 1) Dragging the Epson Scan folder (located in the Applications folder) to the Trash can 2) Upgrading your scanner and using the Epson Scan driver from the new scanner to delete the driver from the older scanner, and then installing the new driver
Operating Systems Effected: Mac OS 10.4 to 10.4.9
Affected Epson Scan Driver Versions: 2.70A or later

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PSB.2007.04.001
Correct Procedure for Deleting Epson Scan Driver: ! ! ! Use the driver specifically written for your scanner model to uninstall the Epson Scan driver. If you have more than one Epson scanner model on your computer, use the driver specifically written for each scanner to uninstall its respective device driver. If upgrading from a Power PC-based Epson Scan driver to a Universal Binary driver, first delete the Power PC driver using only the Power PC driver for your scanner model. Then install the Universal Binary driver.
If the above procedure does not resolve the problem, then manually verify that the Epson Scan files and folders, listed below, have been deleted. ! ! EPSON Scan (in Applications Folder) EPSON*********.ds (****** = scanner model)---located in the Library / Image Capture / TWAIN Data Sources folder

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Date: PSB #: Reference: Product(s): Subject:

PRODUCT SUPPORT BULLETIN

04/01/2003 Originator: TC PSB.2003.04.003 Authorization: N/A Total Pages: 2 All EPSON Scanners Windows and Macintosh Operating System requirements for USB 1.1/2.0 and IEEE-1394/FireWire Interface connectivity
This bulletin was created to inform customers of EPSON Americas support policy regarding Windows and Macintosh operating system requirements for USB 1.1/2.0 and IEEE1394/FireWire interface connectivity. Reason: Currently, there are many add-in USB 2.0 and IEEE-1394 connection host adapter products on the market that include drivers for Windows and Macintosh OS that did not originally support specific interfaces. Epson has released several scanner products with built-in USB 2.0 and/or IEEE-1394 (FireWire) ports. This document provides a guideline on EPSON Americas support policy on the various operating systems and the interface connections they support. EPSON technical support representatives will only be able to support customers who have Epson products that are configured in accordance with the operating system requirements outlined here and in the products documentation. Epson customers experiencing problems on an Epson product connected to an addin USB 2.0 or IEEE-1394 interface that does not meet the minimum system requirements will be asked to contact the interface product vendor or computer manufacturer for technical support. This document is not model specific. It does not include other important system requirements required to determine product compatibility on a users computer. To determine product support compatibility, please refer to the specific scanners minimum system requirements found on the outside of the product box, or visit Epsons web site at www.epson.com. The guidelines below were compiled from Microsofts and Apples Support websites and their published system requirements for supported interface connectivity. For more information on Windows and Macintosh Interface support please refer to Microsofts online Knowledge base at rd www.microsoft.com or Apples web site at www.apple.com. For information on add-in 3 party interface products please refer to the vendors documentation or product support web site. Windows USB 1.1: Full version Microsoft Windows 98/98 Second Edition, Windows Me, Windows 2000 or Windows XP or Upgrade from a full version of Windows 98/98SE, Me, 2000 IEEE-1394 (FireWire): Full versions of Windows Me/2000/XP, or upgrade from a full version of Windows 98/98SE. Host computer must have an OHCI compliant IEEE-1394-1995 card or port installed. USB 2.0 Hi-Speed: Full versions of Windows XP or upgrade from a full version of Windows 98/98SE, Me, 2000. Host computer must have an EHCI compliant USB 2.0 Hi-Speed card or port installed.

Windows 2000 did not support the USB 2.0 hardware specification at the time it was first released. Refer to Microsoft Knowledge Base Article - 319973 Universal Serial Bus 2.0 Support in Windows 2000 for more information. Important Notes: 1.) Operating system must not be an upgrade from Windows 95. 2.) For Windows 2000 or XP you must be logged in as an administrator or as a user with administrator rights before you can install and use EPSON software. 3.) USB hubs must be self-powered and connected in a first-tier configuration for reliability Macintosh OS USB 1.1: Apple Macintosh computer (G3, G4, or iMac) with built-in USB port, running Mac OS 8.5.1 to 9.2.2 with all USB extensions enabled. For OS X, you must have 10.1.3 or later. FireWire (IEEE 1394): Power PC-equipped Macintosh or newer with Mac OS 8.6 to 9.2.2 with Apples FireWire 2.1 (or later) software installed. For OS X, you must have 10.1.3 or later. USB 2.0 Hi-Speed: Not supported Important Notes: 1.) You cannot use a serial interface to connect the scanner. 2.) Interface adapter cables (i.e. SCSI to USB, or USB to Serial, etc) are not supported. 3.) USB hubs must be self-powered and connected in a first-tier configuration for reliability. 4.) FireWire port must be compliant with this specification: IEEE 1394-2000 compatible.
EPSON PRODUCT SUPPORT BULLETIN
Date: PSB #: Reference: Product(s): Subject: 1/10/2002

PSB.2002.01.003

TE00-667 Rev.A GT-30000 ISIS Driver Support Policy for U.S. & Canada
Originator: Authorization: Total Pages:
This bulletin provides information on Epsons support policy for the ISIS driver bundled with the GT-30000 scanner. The following policy information applies only to GT-30000 units distributed in the U.S. and Canada. Support: The Scanner Software CD included with the GT-30000 scanner provides an ISIS driver and ISIS compatible scanning utility called QuickScan. Both programs are written and licensed by Pixel Translations. Pixel Translations provides an online Users Guide for each program. The documentation is included on the Scanner Software CD. The ISIS driver can only be used on a PC. It supports Windows 95, 98, NT4 (Workstation), Me and 2000. The driver requires a SCSI connection between scanner and host computer. Pixel Translations is responsible for providing all technical support for the ISIS driver and the QuickScan utility. Epson customers with any questions concerning the Pixel Translation software should be directed to use the following technical support resources: Software ISIS driver and QuickScan utility Telephone (408) 325-3800 Fax (408) 232-9292 Online and E-mail www.pixtran.com support@pixtran.com
Date: 10/02/2001 PSB No.: PSB.2001.10.002 Reference: N/A Originator: JD Authorization: Affected Product(s): Presto PageManager for Epson Scanners Subject: Links to PageManager Patches
This bulletin provides information and links to patches for Newsofts Presto PageManager software that is included with several of Epson scanner products. The links provide instant access to the patch files on Newsofts web site. You can also access the patches by visiting Newsofts web site at www.newsoftinc.com. On the home page put (do not click) your pointer over the Support menu icon and click Patch from the drop-down menu. From the Patch Search dialog box, select product (PageManager) and OS, then click Search. When you see the patch site, read the description and instructions. Then click Download Now to copy the patch files to your computer. The following scanners are bundled with Presto PageManager: Perfection 636/636U Perfection 1200S/1200U Expression 1600 Expression 1640XL GT-10000+ Perfection 610 Expression 800 Expression 1680 GT-10000 GT 30000.

Note: To verify the version of PageManager installed on your computer, launch the program and click Help from the menu bar. In the drop-down menu, click About PageManager.

Patch Links:

To access the links listed below from the Epson web site, set your browser to http://support.epson.com/filelibrary.html. From the Support page, select your product. Click on the selected link. A Save As dialog box appears. Select your directory and click Save to copy the file to your hard drive. If you want to see a list of all the fixes as well as download and installation instructions for each patch, then point your browser to www.newsoftinc.com and refer to the instructions given in the section above. To access the patch files use the links listed below. When you click on the link, 1. If you are running Windows Me and cannot automatically launch PageManager when pressing the scanners Start button please use this link to download an updated version of PageManager.
http://www.newsoftinc.com/patch/download/english/pm42004p4-e0418.exe
Note: The patch does not support PageManager 4.00.01; see item 2 below.
If you are running Windows Me and cannot automatically launch PageManager (v4.00.01) when pressing the scanners Start button please use this link to download an updated version of PageManager.
http://www.newsoftinc.com/patch/download/english/pm40001p1fc-e.exe
3. If you are running Windows Me and PageManager hangs when you are launching the program--you see a Watcom SQL 4.0 icon in the taskbarplease use this link to update PageManagers database.
http://www.newsoftinc.com/patch/download/english/pm-db.exe
If you still have a problem when using PageManager then please contact Newsoft at 510 445-8616 or visit their web site.
Date: 9/07/2001 PSB No.: 2001.08.002 Reference: TE01-045 Rev. B Originator: TC & JD Authorization: Affected Product(s): EPSON Imaging Products (Scanners, Digital Cameras, and Stylus Scan Devices) Subject: Compatibility Chart for Macintosh OS X Classic This bulletin provides information on compatibility for EPSON Scanners, Digital Cameras, and Stylus Scan Series devices running in Macintosh OS X Classic mode. Mac OS X provides the Classic environment mode for Mac OS 9 compatible applications and device drivers. Classic mode will require Mac OS 9.1 system software. To setup Classic mode follow the steps below: 1. First install or upgrade your Macintosh system to OS 9.1 before installing OS X (for details refer to Apples OS X documentation). 2. To start in Classic mode, click the Classic icon in System Preferences. To find System Preferences go to the Apple Menu or click on the icon in the Dock bar on the desktop. Classic mode can also be set up to start automatically during the log in process. (Refer to your Apple documentation for installation and operation of Macintosh OS X Classic and 9.1). 3. To run a Classic application, just doubleclick on it or a document created with the application. A) The following Epson models are supported in OS X Classic mode via USB.

Model Perfection 610 Perfection 636U Perfection 640U Perfection 1200U Perfection 1240U Perfection 1640SU Expression 1600 Expression 1640XL Expression 1680 Stylus Scan 2000 Stylus Scan 2500 Photo PC 800/850Z/3000Z Photo PC 3100Z Driver Version TWAIN L 1.00E TWAIN 3.20A TWAIN L 2.01A TWAIN 4.01A TWAIN 5.00A TWAIN 5.00A TWAIN Pro/Pro Network 2.00A * TWAIN Pro/Pro Network 2.00A * TWAIN Pro/Pro Network 2.00A * TWAIN (v.1.10A); Printer (v.6.25E) ** TWAIN (v.1.10A); Printer (v.6.25E) ** EPSON Photo!3 (v.1.40E) *** USB Storage Device **** Connector Type USB USB USB USB USB USB USB USB USB USB USB USB USB
Note: MAC OS X Classic mode supports USB-native and network-capable devices. Classic mode does not support MAC Serial, SCSI or FireWire connected devices.
* Expression Series Scanner Notes:
1. 2. 3. When installing the TWAIN driver and you are prompted to restart your computer, click Quit instead. Click Stop to close the Classic environment. Close the System Preferences folder. Then restart the computer. If you install PageManager v 2.40.05 for the Expression series scanners and the Start button does not work, restart the computer.

** Stylus Scan Notes:

You must install the Stylus Scan drivers in a true 9.1 environment. Do not install in OS X Classic, the installation will hang. From the Printing and Scanning Software CD, open the Epson Stylus Scan 2xxx folder and click on the icon to install the drivers. When prompted, restart the computer. Make sure the startup disk is set to OS X before restarting. Start Classic and install Smart Panel. 2. You must install Smart Panel from its own folder. From the Software CD open the Smart Panel folder. Click on the Epson Smart Panel Installer icon to install. Before you can launch Smart Panel you must install the Stylus Scan Updater. The file can be downloaded from the Epson web site. *** Digital Camera Notes: 1. EPSON Photo! 3 must be installed in a true Mac OS 9.1 environment. It cannot be installed in Mac OS X Classic mode. After installation, restart the computer in OS X, start Classic, then launch Photo! 3. 2. Use the EPSON Camera Monitor Setup dialog box in Apple Menu Items to assign an application before using the programmable Push (Shutter) Button Function. 3. You can use the Push Button Function in Classic mode. ****Photo PC 3100Z Notes: 1. This camera is supported by Mac OS X native mode using the embedded Image Capture application. 1.

B) The following models are not supported in OS X Classic when using the connector type(s) described in the chart below.
Model Perfection 636 Perfection 1200 Expression 636 Expression 800 Expression 1600 Expression 1640XL Expression 1680 Expression 836XL GT-10000 (PC platform only) GT-10000+ (PC platform only) GT-30000 (PC platform only) Photo PC 500 Photo PC 600 Photo PC 650 Photo PC 700 Photo PC 750Z Connector Type SCSI SCSI SCSI SCSI SCSI/FireWire SCSI/FireWire SCSI/FireWire SCSI SCSI SCSI SCSI/FireWire Serial Serial Serial Serial Serial

Date: PSB #: Reference: Product(s):

Product Support Bulletin

Subject:
April 2, 2007 Originator: VS PSB.2007.04.001 Authorization: TI 06-0491 Rev.B Total Pages: 2 Expression 10000XL/1640 XL/1680/1600/800/836 XL, Perfection 3490/3590/4490/V700/V750/V100/V350/1240U/1250/1260/1640/1650/1660/ 1670/2400/2480/2580/3170/3200/4180/4870/4990/640U/1200U/610, GT2500/15000/30000 series scanners Scanning Application Force Quits on Mac OS 10.4
This bulletin was created to inform you of an error that may occur when opening a TWAINcompliant scanning application on a Macintosh computer running OS 10.4.
Description of Problem: When launching a Twain-compliant scanning application after deleting your Epson Scan driver with an Epson Scan uninstaller not compatible with your scanner model, the application will force quit during start-up. For example, using a Perfection 4490 driver uninstaller to delete a Perfection 3490 driver will cause your scanning application to suddenly close during start-up. This issue affects the following TWAIN-compliant applications: EPSON Creativity Suite Copy Utility Photo Impression Photoshop Elements Photoshop Photoshop CS2 When pressing the Scan button, the Scan Assistant force quits Force quits during start-up Force quits during start-up Force quits during start-up Force quits during start-up Force quits during start-up
This issue can also occur under the following conditions: 1) Dragging the Epson Scan folder (located in the Applications folder) to the Trash can 2) Upgrading your scanner and using the Epson Scan driver from the new scanner to delete the driver from the older scanner, and then installing the new driver
Operating Systems Effected: Mac OS 10.4 to 10.4.9
Affected Epson Scan Driver Versions: 2.70A or later

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PSB.2007.04.001
Correct Procedure for Deleting Epson Scan Driver: ! ! ! Use the driver specifically written for your scanner model to uninstall the Epson Scan driver. If you have more than one Epson scanner model on your computer, use the driver specifically written for each scanner to uninstall its respective device driver. If upgrading from a Power PC-based Epson Scan driver to a Universal Binary driver, first delete the Power PC driver using only the Power PC driver for your scanner model. Then install the Universal Binary driver.
If the above procedure does not resolve the problem, then manually verify that the Epson Scan files and folders, listed below, have been deleted. ! ! EPSON Scan (in Applications Folder) EPSON*********.ds (****** = scanner model)---located in the Library / Image Capture / TWAIN Data Sources folder

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EPSON Product Support Bulletin
Date: PSB #: Reference: Product(s): Subject: 9/16/2002 Originator: VWS/JD PSB.2002.09.004 Authorization: TE02-073 Rev. A Total Pages: 1 Expression 800/1600/1680/836XL/1640XL & GT-10000/10000+ scanners Release of Twain Pro Driver 2.10A, Rev. C for Windows XP
This bulletin was created to provide information on the newest revision to Twain Pro driver 2.10A for Windows XP.

Description of Change:

Twain Pro 2.10A, Rev. C provides users logged in as a Limited User with sufficient rights to launch the Twain Pro driver, acquire images from within a scanning application and to save scanned images to the hard drive.

Reason:

On previous versions of Twain Pro for XP, the user is still required to log in with Administrator rights in order to have sufficient access privileges to use the scanner driver.

Installation:

1) Log in to your computer as an Administrator or as a user with Administrator rights. 2) Use Twain Pro Uninstaller (available as a download from the Epson web site) to remove currently installed Twain Pro drivers. Read the instructions included with the Uninstaller before running the utility. 3) Download Twain Pro 2.10, Rev. C (listed as epson10403.exe on the Epson web site). Double-click on epson10403.exe to extract the files. 4) Turn on and connect scanner to your computer. If you are using a SCSI cable, reboot your computer. 5) When Windows detects the scanner, you will see the New Hardware Found Wizard screen. Follow the on-screen instructions to complete the driver installation. *
* Important: When you see the Hardware Warning dialog, click Continue Anyway.
Note: Administrator rights are needed only for installing and removing the scanner and Twain Pro driver.

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Date: PSB #: Reference: Product(s): Subject:

PRODUCT SUPPORT BULLETIN

3/4/2002 Originator: JD PSB.2002.03.001 Authorization: TE01-320 Rev. A Total Pages: 2 Perfection 610, 636, 640, 1200, 1240, 1250, 1640, 1650, 2450 & Expression 636, 800, 836XL, 1600, 1640XL, 1680 Series Scanners; StylusScan 2000, 2500 Compatibility Chart for Macintosh OS X Classic

This bulletin provides information on compatibility for EPSON scanners and Stylus Scan series products running in Macintosh OS X Classic. Mac OS X provides Classic environment for Mac OS 9.x compatible applications and device drivers. For purposes of this document, your Macintosh computer requires OS 9.2.1 and 10.1 system software. To set up Classic, follow the steps below: 1. First install or upgrade your Macintosh system to OS 9.2.1. Then, install OS 10.1 (for details refer to Apples OS X documentation). 2. To start Classic, click the Classic icon in System Preferences. To find System Preferences go to the Apple Menu or click on the icon in the Dock bar on the desktop. Classic can also be set up to start automatically during the log in process. (Refer to your Apple documentation for installation and operation of Macintosh OS X Classic and 9.2.1). 3. To run a Classic application, just doubleclick on it.
The following Epson models are supported in Classic.
Model Perfection 610 Perfection 636U Perfection 640U Perfection 1200U Perfection 1240U Perfection 1250 Perfection 1640SU Perfection 1650 Perfection 2450 Expression 1600 Expression 1640XL Expression 1680 Stylus Scan 2000 Stylus Scan 2500 Driver Version TWAIN L 1.00E TWAIN 3.20A TWAIN L 2.01A TWAIN 4.01A TWAIN 5.02A TWAIN 5.53A TWAIN 5.02A TWAIN 5.53A TWAIN 5.53A TWAIN Pro 2.10A/Pro Network 2.00A * TWAIN Pro 2.10A/Pro Network 2.00A * TWAIN Pro 2.10A/Pro Network 2.00A * TWAIN (v.1.10A); Printer (v.6.25E) ** TWAIN (v.1.10A); Printer (v.6.25E) ** Connector Type USB USB USB USB USB USB USB USB USB USB USB USB USB USB
* Expression Series Scanner Notes:
1. 2. Start your computer in 9.2.1 before you install PageManager. If the Start button does not work, restart the computer. In order to use the Twain Pro network driver, you must have the scanner attached to a PC running Scan Server. On a PC, the scanner can use a USB, SCSI or FireWire (Windows 2000, Me, XP only) connection.

** Stylus Scan Notes:

You must install Smart Panel from its own folder. Start your computer in 9.2.1. From the Software CD open the Smart Panel folder. Click on the Epson Smart Panel Installer icon to install. Before you can launch Smart Panel you must install the Stylus Scan Updater. The file can be downloaded from the Epson web site.
Important Note: MAC OS X Classic supports USB-native and network-capable devices. Classic does not support MAC Serial, SCSI or FireWire connected devices. Therefore, the Expression 636, 800 and 836XL that all require a SCSI connection, are not supported in Classic.

Twain Driver Installation:
1. 2. 3. 4. 5. 6. Start your computer in 9.2.1. Install the Twain driver. Connect and power on the scanner. Restart your computer in OS 10.1 Start Classic Launch your scanning application
EPSON PRODUCT SUPPORT BULLETIN
Date: PSB #: Reference: Product(s): Subject: 05/29/01 Originator: PSB.2001.08.006 Authorization: TE00-117 Rev.C Total Pages: Stylus Pro 9000 / 7000, Stylus COLOR 900, Expression 1640XL / 836XL / 1600, Stylus RIP Incompatibility with FireWire 2.1 File and OS 9.0.1 or Later LHD/DA 2
This bulletin was created to inform you of an incompatibility with the FireWire 2.1 extensions and Mac OS 9.0.1 or later. Problem: ! When the FireWire extensions (FireWire Enabler ver. 2.1 and FireWire Support ver. 2.1) are installed in a PowerPC based Mac (PCI-Bus model) without built in FireWire support running OS 9.0.1 or later, the following system error occurs after restarting the system: Sorry, a system error occurred. Illegal instruction To temporarily turn off extensions, restart and hold down the shift key
Effected Products: Ink-Jet Printers: Model Name Stylus Pro 9000 Stylus Pro 7000 Stylus Color 900 Epson Stylus Driver Updater *1 Scanner: Model Name Expression 1640XL Expression 836XL Expression 1600 Stylus RIP: Model Name Stylus RIP Action Required: Driver Version Vol. 1.4
Driver Version Rev. 6.3aE Rev. 6.3aE Rev. 6.3aE Rev. 1.0aE / 1.1aE
Driver Version Rev. 1.7aE Rev. 1.7aE Rev. 1.7aE
Please follow the procedure below in order to delete the FireWire files from the system: 1. Insert the Mac OS bootable CD in your CD ROM drive 2. Reboot the system while holding down the C key on the Keyboard 3. After the system is rebooted trash the FireWire Enabler and the FireWire Support files from the Extensions Folder 4. Restart the system normally NOTE: The FireWire CD will contain the updated version of the extensions listed above by the end of July 2000.
Date: 9/07/2001 PSB No.: 2001.08.002 Reference: TE01-045 Rev. B Originator: TC & JD Authorization: Affected Product(s): EPSON Imaging Products (Scanners, Digital Cameras, and Stylus Scan Devices) Subject: Compatibility Chart for Macintosh OS X Classic This bulletin provides information on compatibility for EPSON Scanners, Digital Cameras, and Stylus Scan Series devices running in Macintosh OS X Classic mode. Mac OS X provides the Classic environment mode for Mac OS 9 compatible applications and device drivers. Classic mode will require Mac OS 9.1 system software. To setup Classic mode follow the steps below: 1. First install or upgrade your Macintosh system to OS 9.1 before installing OS X (for details refer to Apples OS X documentation). 2. To start in Classic mode, click the Classic icon in System Preferences. To find System Preferences go to the Apple Menu or click on the icon in the Dock bar on the desktop. Classic mode can also be set up to start automatically during the log in process. (Refer to your Apple documentation for installation and operation of Macintosh OS X Classic and 9.1). 3. To run a Classic application, just doubleclick on it or a document created with the application. A) The following Epson models are supported in OS X Classic mode via USB.

Model Perfection 610 Perfection 636U Perfection 640U Perfection 1200U Perfection 1240U Perfection 1640SU Expression 1600 Expression 1640XL Expression 1680 Stylus Scan 2000 Stylus Scan 2500 Photo PC 800/850Z/3000Z Photo PC 3100Z Driver Version TWAIN L 1.00E TWAIN 3.20A TWAIN L 2.01A TWAIN 4.01A TWAIN 5.00A TWAIN 5.00A TWAIN Pro/Pro Network 2.00A * TWAIN Pro/Pro Network 2.00A * TWAIN Pro/Pro Network 2.00A * TWAIN (v.1.10A); Printer (v.6.25E) ** TWAIN (v.1.10A); Printer (v.6.25E) ** EPSON Photo!3 (v.1.40E) *** USB Storage Device **** Connector Type USB USB USB USB USB USB USB USB USB USB USB USB USB
Note: MAC OS X Classic mode supports USB-native and network-capable devices. Classic mode does not support MAC Serial, SCSI or FireWire connected devices.
1. 2. 3. When installing the TWAIN driver and you are prompted to restart your computer, click Quit instead. Click Stop to close the Classic environment. Close the System Preferences folder. Then restart the computer. If you install PageManager v 2.40.05 for the Expression series scanners and the Start button does not work, restart the computer.
You must install the Stylus Scan drivers in a true 9.1 environment. Do not install in OS X Classic, the installation will hang. From the Printing and Scanning Software CD, open the Epson Stylus Scan 2xxx folder and click on the icon to install the drivers. When prompted, restart the computer. Make sure the startup disk is set to OS X before restarting. Start Classic and install Smart Panel. 2. You must install Smart Panel from its own folder. From the Software CD open the Smart Panel folder. Click on the Epson Smart Panel Installer icon to install. Before you can launch Smart Panel you must install the Stylus Scan Updater. The file can be downloaded from the Epson web site. *** Digital Camera Notes: 1. EPSON Photo! 3 must be installed in a true Mac OS 9.1 environment. It cannot be installed in Mac OS X Classic mode. After installation, restart the computer in OS X, start Classic, then launch Photo! 3. 2. Use the EPSON Camera Monitor Setup dialog box in Apple Menu Items to assign an application before using the programmable Push (Shutter) Button Function. 3. You can use the Push Button Function in Classic mode. ****Photo PC 3100Z Notes: 1. This camera is supported by Mac OS X native mode using the embedded Image Capture application. 1.

B) The following models are not supported in OS X Classic when using the connector type(s) described in the chart below.
Model Perfection 636 Perfection 1200 Expression 636 Expression 800 Expression 1600 Expression 1640XL Expression 1680 Expression 836XL GT-10000 (PC platform only) GT-10000+ (PC platform only) GT-30000 (PC platform only) Photo PC 500 Photo PC 600 Photo PC 650 Photo PC 700 Photo PC 750Z Connector Type SCSI SCSI SCSI SCSI SCSI/FireWire SCSI/FireWire SCSI/FireWire SCSI SCSI SCSI SCSI/FireWire Serial Serial Serial Serial Serial
Date: 05/21/99 ECN No.: PSB.1999.05.001 Reference: N/A Originator: SA Authorization: Affected Product(s): Expression 836XL, Expression 800 & Perfection 636 Subject: Blue G3 Compatibility with Epson Scanners This bulletin provides compatibility information with Epson scanners and new Blue G3 Macintosh computers. The Epson Expression 836XL, Expression 800 and Perfection 636 scanners are compatible with the new Blue G3 Macintosh computers when used with Adaptec 2906 and 2930CU SCSI controller cards.

Expression 836XL

Compatibility 1. The Expression 836XL scanner is compatible with the following Macintosh compliant Adaptec SCSI adapter Boards: Model Name AVA-2906 AVE-2930CU Availability Retail Channel Built to Order with NEW Blue G3 - OEM only
2. The Expression 836XL scanner has been tested and found compatible with this configuration based on testing performed on the following MAC: MAC G3/400 (Blue B3) MAC O/S 8.5.1 MAC O/S ROM 1.2. 3. To acquire images with the Epson TWAIN Pro driver, version 1.52A must be used. This driver is available on Epson's WEB site. The file name is TPM152A.SEA.hqx. 4. To scan with the FULL version LaserSoft Plug-in driver, use version 3.8.0 for the Expression 836XL scanner. This Plug-in driver is located on the SilverFast LaserSoft CD, which is part of the software bundle for the above listed scanner. Driver, Application and Device Functionality 1. The base unit: Reflective scanning is functional as tested on those applications bundled with the product. 2. A.D.F and T.P.U: These devices are functional as tested on those applications bundled with the scanner.

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Expression 800
Compatibility 1. The Expression 800 scanner is compatible with the following Macintosh compliant Adaptec SCSI adapter Boards: Model Name AVA-2906 AVE-2930CU Availability Retail Channel Built to Order with NEW Power MAC G3 - OEM only

2. The Expression 800 scanners have been tested and found compatible with this configuration based on testing performed on the following MAC: MAC G3/400 (Blue G3) MAC O/S 8.5.1 MAC O/S ROM 1.2. 3. To acquire images with the Epson TWAIN Pro driver, version 1.52A must be used. This driver is available on Epson's WEB site. The file name is TPM152A.SEA.hqx. To scan with the LaserSoft TWAIN driver, use version 3.9.0 Lite (Expression 800 ONLY), which can be found on the Installation CD pack. 4. To scan with the FULL version LaserSoft Plug-in driver, use version 4.1.4 for the Expression 800 ARTIST and PROFESSIONAL model ONLY. This Plug-in driver is located on the SilverFast LaserSoft CD, which is part of the software bundle for the above listed scanner. Driver, Application and Device Functionality 1. The base unit: Reflective scanning is functional as tested on those applications bundled with the product. 2. A.D.F and T.P.U: These devices are functional as tested on those applications bundled with the scanner.

Perfection 636

Compatibility 1. The Perfection 636 scanner is compatible with the following Macintosh compliant Adaptec SCSI adapter Boards: Model Name AVA-2906 AVE-2930CU Availability Retail Channel Built to Order with NEW Power MAC G3 - OEM only

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2. The Perfection 636 scanner has been tested and found compatible with this configuration based on testing performed on the following MAC: MAC G3/400 (Blue G3) MAC O/S 8.5.1 MAC O/S ROM 1.2. 3. To acquire images with the Epson TWAIN driver, version 3.10A must be used. This driver is available on Epson's WEB site. The file name is EPTWN310.SEA.hqx. To scan with the LaserSoft TWAIN driver, use version 3.9.0, which can be found on the Installation CD pack. Driver, Application and Device Functionality 1. The base unit: Reflective scanning is functional as tested on those applications bundled with the product. 2. A.D.F and T.P.U: These devices are functional as tested on those applications bundled with the scanner. 3. The PUSH BUTTON feature is compatible with the Adaptec 2930CU SCSI card configuration. The PUSH BUTTON feature cannot be used with Adaptec 2906 SCSI card configuration. 4. The LaserSoft Silverfast demo plug-in v3.8.4 (included on CD pack) is functional as tested with Photoshop 5.0. The plug-in can be used with the T.P.U. It also works with Apple's ColorSync v2.5. Technical support questions on this driver should be forwarded to LaserSoft as Epson does not support this Silverfast plug-in.

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Date: 09/21/98 ECN No.: PSB.1998.09.001 Reference: N/A Originator: SA Authorization: Affected Product(s): Expression 836XL ADF (Automatic Document Feeder) Subject: Expression 836XL ADF Troubleshooting Tips This bulletin provides Q&A format troubleshooting tips and information for the EPSON Expression 836XL scanner ADF software application bundle, when these applications are utilized with EPSON Twain Pro scanner utility program. The ADF software application bundle consists of the following software packages: Adobe Acrobat 3.01 (Windows version only) Adobe Acrobat Capture 2.01 (Windows version only) Questions and Answers Q1. How do I get the correct page size dimensions (e.g., 8.5x11 page size) when performing a scan using the ADF from the EPSON TWAIN PRO scanner utility program? A1. From the EPSON TWAIN PRO scanner utility program UI screen, perform a PREVIEW scan by loading a correct size (e.g., 8.5x11 page) blank page into the feeder before scanning. For best results add a correct page size blank sheet of paper at the bottom of the stack, then perform a PREVIEW scan followed by the scan process. Q2. How do I prevent reverse page layout order when scanning multiple double-sided pages using Acrobat Capture? What options can be selected during the scan process to get all of the scanned pages in consecutive order? A2. From Adobe Acrobat Captures SCAN screen, set the START SCANNING AT option to BACKSIDE and specify OF SHEET NUMBER as number of sheets x 2 (for example, when scanning 3 double sides pages enter 6 for the number of sheets to be scanned). This will scan and reorder all scanned pages in consecutive order. Q3. In what orientation should paper be loaded into the ADF? A3. Always use portrait orientation document face up when loading paper into the ADF. Q4. When scanning from Acrobat Capture 2.01, after the first page (both sides) is scanned, the application errors out with the following error An internal error has occurred, operation stopped. What is the cause of this error message and how can it be corrected? A4. EPSON TWAIN PRO has encountered a resolution for the specified page size that is not supported by Adobe Capture 2.01 application. To correct this problem for all available listed page sizes, set the OCR scan resolution in EPSON TWAIN PRO to as follows: Page Size Letter Size Page (8.5x11) Legal Size Page (8.5x14) Tabloid Size Page (11x17) Resolution Settings 240dpi and above 240dpi and above 200dpi, 240dpi, 266DPI and 350dpi and above

Q5. Adobe Acrobat Exchange (part of the Adobe Acrobat 3.01 package) allows a SCAN option. Can this option be used for scanning with the EPSON Expression 836XL scanner and ADF? A5. Use Adobe Acrobat Capture for all scanning needs. This application is specifically designed to support duplex scanning and larger tabloid size paper. The SCAN option from Adobe Exchange can be used for simplex and flatbed scanning only by using the Acrobat 3.01 embedded ISIS (ver 1.61) driver. Q6. Can the EPSON TWAIN PRO scanner utility program be used with Adobe Exchange for scanning? A6. The 16-bit TWAIN PRO driver can be used with Adobe Exchange, but it only offers limited 16-bit features. The EPSON TWAIN PRO 32-bit driver is not compatible with Adobe Exchange. Do not use this driver at any time. If accessed, it will result in freezing the computer system. If this occurs use CLOSE PROGRAM END TASK option to end Adobe Exchange, followed by a proper SHUT DOWN process from the START menu.