EPSON Stylus COLOR 800

Character mode
edge guides paper support extension paper support control panel printer cover output tray output tray extensions
Character pitch (characters per inch) (10 condensed) 20 (12 condensed) Printable columns 160 Printing speed (characters per second) Draft 1067 Normal (LQ) 800
Raster graphics mode (Printable area is 8.27 inches)
Print quality 180 dpi 180 dpi 360 dpi 360 dpi 720 dpi 720 dpi 1440 dpi 720 dpi Available dots CR speed (inches per second) 26.20 10
black print head cleaning button

load/eject button

Resolution Input buffer
Maximum dpi (using driver MicroWeave) 32KB Bidirectional with logic seeking for text and graphics ESC/P 2 and expanded raster graphics code; IBM X24E emulation code; EPSON remote command 1 italic and 10 graphics character tables 14 international character sets and 1 legal character set EPSON Roman (proportional) EPSON Sans Serif (proportional) EPSON Courier EPSON Prestige EPSON Script All bitmap fonts are available in 10, 12, and 15 cpi. You can select other font/ pitch combinations using ESC/P commands.

ink cartridge clamp

Print direction Control code
Character tables Character sets
color print head cleaning button thickness lever power button

Bitmap fonts

Printer Specifications
Printing Printing method Nozzle configuration On-demand ink jet Scalable fonts 128 black nozzles (32 4, staggered) 64 color nozzles 3 (cyan, magenta, yellow)
EPSON Roman EPSON Sans Serif EPSON Roman T EPSON Sans Serif H
Printable columns and printing speed Up to 8 pages per minute in black, 7 pages per minute in color
All scalable fonts are available in sizes from 8 to 32 points, in 2 point increments, and four styles: normal, bold, italic, and bold italic.
EPSON Stylus COLOR 800 - 1
The printer always uses the fonts you select with your software application. You need to use the printers internal fonts only if your application doesnt allow you to select fonts.
Paper Type Single Sheets Size Letter (8.inches) A4 (mm) A5 (mm) B5 (mm) Legal (8.inches) Half letter (5.5 8.5 inches) Executive (7.inches) Letter (8.inches) A4 (mm) A6 (mm, glossy film only) Paper Types Plain paper and special ink jet papers distributed by EPSON
Thickness 0.003 to 0.004 inch (0.08 to 0.11 mm) Weight 17 to 24 lb (64 to 90 g/m2); use 24 lb (90 g/m2) paper under normal temperature and humidity conditions
Transparencies and glossy media
Transparencies, glossy paper, and glossy film distributed by EPSON
Glossy film and transparencies: 0.0051 to 0.0059 inch (0.13 to 0.15 mm) glossy paper: 0.0067 to 0.0071 inch (0.17 to 0.18 mm) 0.006 to 0.017 inch (0.16 to 0.43 mm)
Self adhesive sheets Envelopes
A4 (mm) No. 10 (9.5 4.1 inches, mm) DL (8.7 4.3 inches, mm) C6 (4.4 6.4 inches, mm) A6 (mm) inches (mm) inches (mm)
Self adhesive sheets distributed by EPSON Plain, bond, or air mail paper
12 to 20 lb (45 to 75 g/m2)
Ink jet cards distributed by EPSON

0.0091 inch (0.23 mm)

50.7 lb (188 g/m 2)
Notes: Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, EPSON cannot guarantee the use of any particular brand or type of paper. Always test samples of paper stock before purchasing large quantities or printing large jobs. Poor quality paper may reduce print quality and cause paper jams and other problems. If you encounter problems, switch to a higher grade of paper. Do not load curled or folded paper, envelopes, or transparencies. Print on ink jet papers and envelopes only under these conditions: Temperature: 59 to 77F (15 to 25C) Humidity: 40 to 60% RH Store glossy media and self adhesive sheets under these conditions: Temperature: 59 to 86F (15 to 30C) Humidity: 20 to 60% RH
2 - EPSON Stylus COLOR 800
Printable area A B-L B-R B-L B-R C C Single sheet A The minimum top margin is 0.12 inch (3.0 mm). When printing multiple sheets of glossy media, the minimum top margin is 1.2 inches (30 mm). BL The minimum left margin is 0.12 inch (3.0 mm). BR The minimum right margin is: 0.35 inch (9.0 mm) for Letter and Legal 0.12 inch (3.0 mm) for all other paper sizes 1.10 inches (28 mm) for #10 envelopes 0.28 inch (7 mm) for DL envelopes 0.12 inch (3 mm) for C6 envelopes C The minimum bottom margin is 0.54 inch (14.0 mm). Note: Always load paper into the sheet feeder short edge first except envelopes. Load envelopes long edge first. Envelope A

14.3 lb (6.5 kg) without the ink cartridges

Control Panel

Approx. 18 W (ISO/IEC 10561 Letter Pattern)
paper out light black ink out light color ink out light
Environmental Temperature Operation 50 to 95 F (10 to 35 C) Storage* 4 to 140 F (20 to 60 C) 1 month at 104 F (40 C) 120 hours at 140 F (60 C) Operation 20 to 80% RH Storage* 5 to 85% RH (without condensation)
* Stored in shipping container black cleaning button color cleaning button
load/eject button power button power light

Humidity

4 - EPSON Stylus COLOR 800
The four lights on your printers control panel show the printers status and alert you to problems like paper jams. Using Hex Dump Mode You can use the printers hex dump mode to identify problems if you know how to interpret hex code. Or, you can fax the hex printout to a technical support representative. Follow these steps to use hex dump mode: 1. Make sure the printer is turned off and has paper in the feeder. 2. Open the cover.
When the paper light flashes, paper is jammed in the printer. Turn off the printer and gently pull out all jammed paper. Then press the load/eject button.

*) *) 2 25*) 25*)

When the paper light comes on, your paper ran out or is incorrectly loaded. Load paper in the feeder and then press the load/eject button.
When an ink light flashes, your ink supply is low. Make sure you have a replacement cartridge. When an ink light comes on, you need to replace the ink cartridge. When the power light flashes, the printer is receiving a print job or performing a maintenance operation. When the power and paper lights flash and the other lights are on, your printer has a carriage error. When all the lights flash, your printer may have an internal error.
3. Hold down the load/eject button and the color cleaning button and press the power button. The printer prints Hex Dump Mode at the top of a page and then stops. 4. Print one or more pages from an application as usual. The printer prints the exact code it receives in hexadecimal format.
Default Control Panel Settings
You can change the following default settings from the printers control panel:
Setting Print direction Font Pitch Options Auto, Bi-D, Uni-D Courier, Roman, Sans Serif, Prestige, Script, Roman T, Sans Serif H, Draft 10 cpi, 12 cpi, 15 cpi, 17.1 cpi, 20 cpi, Proportional Auto, Parallel, Serial, Option 10 seconds, 30 seconds ESC/P 2, IBM X24E Off, On Off, On PC437, PC850, PC860, PC861, PC863, PC865, Abicomp, BRASCII, Roman 8, ISO Latin 1, Italic U.S.A., Italic France, Italic Germany, Italic U.K., Italic Denmark 1, Italic Sweden, Italic Italy, Italic Spain 1 Off, On Off, On 8.5 mm, 3 mm, Others Off, On Fast, Normal

Testing the Printer

You can run a self test to determine whether the problem comes from the printer itself or the computer. t If the results are satisfactory, the problem lies in software settings, the interface cable, or your computer. t If the self test does not print correctly, you have a problem with your printer. Follow these steps to run the test: 1. Make sure both the printer and computer are turned off. 2. Disconnect the interface cable from the printer. 3. Make sure paper is loaded in the feeder. 4. Press the load/eject button and hold it down while you press the power button. Continue to hold the buttons until the power light starts to flash. The printer prints a nozzle check pattern and samples of fonts and colors. 5. To end the test, turn off the printer.
I/F mode Auto I/F wait time Software Auto CR (IBM mode only) AGM (IBM mode only) Character table
Auto line feed Network I/F mode Loading position Economy Parallel I/F transfer rate
Changing control panel settings Follow these steps to change the settings listed above: 1. 2. Make sure the printer is turned off and has paper loaded. Hold down the color cleaning button and press the power button. The printer prints a summary of instructions for changing settings and choosing the language to use for additional instructions.
EPSON Stylus COLOR 800 - 5
3. 4. Press the color cleaning button to print a list of current settings and additional instructions. After you make the changes you want, turn the printer off to save the settings. The settings remain in effect until you change them again.
3. Click the Main tab if necessary and make sure the Mode option is set to Automatic. This is the easiest way to get good printing results for all kinds of documents, on all types of paper. 4. Choose the Media Type you want to print on. The type of paper or other media you choose determines the print quality or resolution you can use. See page 14 for guidelines on choosing paper.
Note: For printing at the highest resolution (SuperFine quality at 1440 dpi), you need to use one of the photo quality media. For the best printing at any resolution, always use EPSON media.

Printing from Windows

When you want to print from your Windows application, you click the print icon or choose Print from the File menu. You can then choose which pages to print, the number of copies, and other options. The settings that describe your print jobwhether you want to use color or black ink, for exampleare part of your printer driver software.
Note: If youre using Windows NT, youll need special software for your printer. Contact EPSON if you need printer driver software for Windows NT.
5. Choose Color or Black ink. 6. Set the slider to Quality or Speed. This lets you choose between the fastest printing or the highest resolution for the media youre using. (The slider is not available for certain media types.) 7. If necessary, click the Paper tab and choose your paper size, number of copies, and orientation. If your software application lets you control these settings, you dont need to use the Paper tab. 8. Click OK when youre finished checking your settings. The dialog box closes. If youre using Windows 95, you can click Apply and keep the dialog box open. 9. In the printing dialog box, click Close, OK, or Print. You may need to click a combination of these buttons. Setting Windows Default Options When you change printer settings through your software application, the settings apply only to the application youre using. If you want to adjust the default settings for all your Windows applications, you can access the dialog box through the Windows 95 Settings option or the Windows 3.1 Control Panel. Make sure all your software applications are closed before you start. If not, youll have to close and then reopen them to have the new default settings take effect.

Setting Default Options in Windows 95
Setting Printer Options from Windows Applications Follow these steps to check printer settings from your word processor or other Windows software: 1. Click the Print icon or choose Print or Print Setup from the File menu. You see a printing dialog box. 2. Make sure your EPSON Stylus COLOR 800 printer is selected, and then click the Printer, Setup, Properties, or Options button. (You may have to click a combination of these buttons.) You see a dialog box like the following:
Click to see list of media types.
Click for more information.
Follow these steps: 1. Click Start, point to Settings, and then point to Printers. 2. Right-click the EPSON Stylus COLOR 800 icon. 3. Select Properties. Then click the Main tab. You see the Main printer settings dialog box. Any changes you make will become the default settings for all your applications and documents.
6 - EPSON Stylus COLOR 800
Setting Default Options in Windows 3.1
Follow these steps: 1. Double-click the Control Panel icon in the Main group. 2. Double-click the Printers icon. 3. Select EPSON Stylus COLOR 800 from the list of printers and click Setup. You see the Main printer settings dialog box. Any changes you make will become the default settings for all your applications and documents.
6. Choose the Media Type you want to print on. See page 14 for guidelines on choosing paper.
Note: For printing at the highest resolution (SuperFine quality at 1440 dpi), you need to use one of the photo quality media.
7. Choose Color or Black ink. 8. Set the slider to Quality or Speed. This lets you choose between the fastest printing or the highest resolution for the media youre using. 9. Click Print when youre finished checking your settings.
Printing from a Macintosh
When you set up a new printer for your Macintosh, you need to check the page setup for documents in each application you use. You can then click the print icon or choose Print from the File menu. You see a dialog box that lets you choose which pages to print, the number of copies, and other options. The settings that describe your print jobwhether you want to use color or black ink, for exampleare part of your printer driver software. Follow these steps to check printer settings from your word processor or other Macintosh software: 1. Choose Page Setup from the File menu. You see the Page Setup dialog box. 2. Choose your paper size and other page setup options and click OK. 3. Choose Print from the File menu or click the Print icon in your application. You see a dialog box like the following:

journal file

8 - EPSON Stylus COLOR 800
2. Right-click the EPSON Stylus COLOR 800 icon. 3. Select Properties. Then click the Details tab. 4. Click Spool Settings. 5. Make sure Enable bi-directional support for this printer is turned on. Then click OK. Using the Despooler While your document is printing, the EPSON Despooler dialog box appears in the lower right corner of your screen: Your printer is ready to print. Your printer is printing. The ink level is low or empty. Check the or light on the control panel and replace the cartridge if necessary. The Status Monitor is checking printer status. An error has occured. Check your printer. The Status Monitor at the bottom of the dialog box shows how much ink is left in your printer, along with these status icons:
Click to pause printing. Click to cancel printing.
The name of the file youre printing appears here. Click to restart printing.
Managing Print Jobs on a Macintosh
Your Macintosh printer software includes two management utilities: Monitor2 and Status Monitor. t If youre using background printing, Monitor2 starts automatically when you send a job to the printer. It handles background printing while you continue to work on your Macintosh and lets you track documents that are waiting to be printed. t The Status Monitor alerts you to any problems that occur during printing. You can also use it at any time to see how much ink you have left. Using Monitor2 The Monitor2 utility lets you continue to work on your Macintosh while your document is printing. However, background printing is slower and may also slow down your system. If you want to use this utility, you need to turn on background printing in the Chooser and increase the memory allocation for Monitor2. Follow these steps to turn on background printing and use the Monitor2 utility: 1. Open the Chooser from the Apple menu and make sure your EPSON Stylus COLOR 800 printer is selected. 2. Under Background Printing, click On and close the Chooser. 3. Select EPSON Monitor2 in your Extensions folder within the System folder. 4. Choose Get Info from the File menu.
This dialog box shows the progress of your print job and the status of your printer. If you run out of paper while printing, for example, the Despooler warns you. You can use the buttons to cancel, pause, or restart your print job.
Note: The Status Monitor appears only if youre using Windows 95 and youre not printing over a network.
EPSON Stylus COLOR 800 - 9
5. Set the Memory Requirements to 2000 or 3000, depending on your systems available RAM. 6. While youre printing, click the EPSON Monitor2 icon on the Application menu at the right end of the menu bar. You see a dialog box like the following:

Job currently printing Jobs queued for printing Printing continues when these messages appear.
4. If you want to change printer messages and warnings, click the Configuration button. You see the following dialog box:
Printing stops when these messages appear.
5. Choose the options you want and click OK.

Network Printing on a PC

7. You can select a job and cancel it or just use this window to track the printers progress. Using the Macintosh Status Monitor You can use the Status Monitor to check the level of ink in your printer and to control the way your software warns you about printer problems. Follow these steps: 1. Choose Print from the File menu or click the Print button in your application. You see the printer settings dialog box. 2. Click the Utility button. 3. Click the StatusMonitor icon. The software checks the amount of ink remaining in the printer and displays the StatusMonitor window: You can use your printer on a network under Windows 95 or other network operating systems. First you need to set up your printer, using either your printer softwares built-in network support or the networks LPT port redirection functions.
Note: If you need to install a network interface board in your printer, see page 17 for instructions.
When you use your printers built-in support, the Spool Manager sends journal files from your computer to a shared directory on a network server. These files can then be printed from another computer attached to the printer. First you need to run Spool Manager and identify the shared directory to use for journal files. After you set this up on the computer connected to the printer (the host system), you need to perform a similar procedure on each remote system on the network. Under Windows 95, you also need to specify the port and network path to the printer. Setting Up the Host System Follow these steps to set up the computer connected to the printer:
Click to control messages and warnings.
Click to recheck ink level.
1. Create an icon for the EPSON Spool Manager (EPSPLMGR.EXE in the \WINDOWS\SYSTEM folder or directory). 2. Place this icon in the Startup folder. 3. Open the Spool Manager window as described on page 7.
10 - EPSON Stylus COLOR 800
4. In the Spool Manager window, double-click the queue you want to use for network printing. The Queue Setup dialog box appears. 5. Click the Remote Despool tab and then click the Printing from remote queues option. 6. Click the Browse button and select the remote server directory that will receive journal files. 7. Click OK and minimize the Spool Manager. Setting Up Remote Systems Follow these steps to set up computers on the network: 1. Create an icon for the EPSON Spool Manager (EPSPLMGR.EXE in the \WINDOWS\SYSTEM folder or directory). 2. Open the Spool Manager window as described on page 7. 3. In the Spool Manager window, double-click the queue you want to use for network printing. The Queue Setup dialog box appears. 4. Click the Spool to remote printer button. 5. Click the Browse button and select the directory youre using for journal files on the host system. 6. Click OK and minimize the Spool Manager. Setting Up Your Network Path in Windows 95 If you want to use your printer on a network running Windows 95, you need to set up the port and network path on the computer connected to the printer. Follow these steps: 1. Double-click My Computer. 2. Double-click the Printers folder. 3. Right-click the EPSON Stylus COLOR 800 icon and choose Properties. 4. Click the Details tab. 5. Click the Add Port button, then specify the network path to the printer and click OK. 6. Open the Spool Manager window as described on page 7. 7. In the Spool Manager window, double-click your printers queue. The Queue Setup dialog box appears. 8. Make sure the Use Print Manager for this port option is checked. Then click OK. Assigning a Name to the Printer Follow these steps to use the EPSON Namer utility: 1. Double-click the EPSON Namer icon on your hard drive. 2. Click the EPSON Stylus(AT) icon in the Device Types window. 3. Select the zone where your printer is located. 4. Under New Name, type a name for your printer to distinguish it from other printers on the network. 5. Click Rename and then click Done. Using the AppleTalk Connection Make sure your printer is turned on and then follow these steps to set up your printer on an AppleTalk network: 1. Open the Chooser from the Apple menu. 2. Click the EPSON Stylus(AT) icon. 3. Select the AppleTalk zone you want to use. A list of all printers connected to the selected zone appears on the right. 4. Click the name you assigned to your EPSON Stylus COLOR 800. You see a prompt asking you to confirm your choice. 5. Click OK. If your printer name doesnt appear, make sure the printer is turned on and correctly connected, then click RETRY. 6. To ensure compatibility, leave Background Printing turned off. 7. Close the Chooser when youre finished.

Network Printing on a Macintosh
If you want to use your printer on an AppleTalk network, you need to install one of the optional interface boards: either the LocalTalk board or the Ethernet board. See page 17 for more information about optional interfaces. Then you can use the EPSON Namer utility and set up your printer in the Chooser. The EPSON Namer was installed on your hard drive along with the other printer software.
EPSON Stylus COLOR 800 - 11
3. Press the black or three seconds.
Replacing an Ink Cartridge
When a black or color ink out light flashes, the indicated cartridge is low on ink. This is a good time to make sure you have a new cartridge. When the light stays on, the cartridge is empty and you need to replace it.
Caution: To ensure good results, use genuine EPSON cartridges and do not refill them. Other products may cause damage to your printer not covered by EPSONs warranty.
: color cleaning button and hold it for
Caution: If you press the cleaning button when no ink out light is flashing or on, the printer cleans the print heads, as described on page 16. If you need to replace an ink cartridge before the lights flash (because the ink is too old, for example) follow the instructions on page 13.
The print heads move slightly left and the power light begins flashing. (The print heads return to their home position if you dont proceed to step 4 within 60 seconds.) 4. Pull up the ink cartridge clamp. (Although the illustration shows the black ink cartridge, the procedure is the same for replacing the color ink cartridge.)
Caution: Dont open the clamp or remove a cartridge except to replace it with a new one. Once you remove a cartridge, you cant reuse it, even if it contains ink.
Use these EPSON ink cartridges within six months of installing them and before the expiration date on the package: t Black ink cartridge S020108 t Color ink cartridge
color ink out light comes on, you can continue When the to print with black ink. Simply turn the printer off and then back on again. When you print, make sure you choose Black as the Ink setting in your printer software. Removing an Empty Ink Cartridge

S020089

color You can replace a cartridge when the black or ink out light is either flashing or on. Make sure the printer is turned on and not printing before you start. Then follow these steps:

Caution: To avoid damaging the printer, never move the print heads by hand.
1. Determine which cartridge needs to be replaced. 2. Lower the output tray and raise the printer cover. Then locate the black and color cleaning buttons next to the control panel under the printers cover. The cartridge rises up from its holder. 5. Lift the cartridge out of the printer and dispose of it carefully.
black cleaning button Warning: If ink gets on your hands, wash them thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water.
6. Follow the steps in the next section to install the new ink cartridge.

color cleaning button

12 - EPSON Stylus COLOR 800
Installing the New Cartridge Once you have removed the empty cartridge, youre ready to install the new one. Follow these steps: 1. Remove the new ink cartridge from its packaging. 2. Remove the yellow tape seal as shown: Replacing an Outdated Ink Cartridge If an ink cartridge is more than six months old, you may need to replace it. How can you tell? You may notice that your printouts dont look as good as they used to. If print quality doesnt improve after cleaning and aligning the print heads, you can replace one or both cartridges. Follow these steps to replace an ink cartridge before the color ink out light is flashing or on: black or 1. Make sure the printer is turned on and not printing.
black cartridge color cartridge Caution: power light is Dont turn off the printer while the flashing, unless the printer has not moved or made noise for more than 5 minutes.
Caution: You must remove the yellow tape seal from the top of the cartridge; leaving the tape on will permanently damage it. Do not remove the clear seal from the bottom of the cartridge; ink will leak out.
2. Lower the output tray and raise the printer cover. Then locate the black and color cleaning buttons next to the control panel under the printers cover. 3. Press both the black and color cleaning buttons and hold them down for a few seconds until the print heads move to the left.
3. Lower the ink cartridge into its holder with the label facing up and the arrow pointing to the back of the printer.
t To replace the black ink cartridge, follow the instructions beginning with step 4 on page 12. t To replace the color ink cartridge, press the color cleaning button and hold it down for a few seconds. After the color ink cartridge moves to the left, follow the instructions beginning with step 4 on page 12.

Loading Paper

1. Slide the left edge guide all the way left and pull out the output tray extensions.
4. Press down the ink cartridge clamp until it locks in place. 5. If you need to replace the other ink cartridge, follow the steps under Removing an Empty Ink Cartridge, and then steps 1 through 4 under Installing the New Cartridge. 6. Press the

- load/eject button and close the printer cover.
The printer moves the print heads and begins charging the ink delivery system. (Even if you dont press the button, ink charging begins 60 seconds after you close the clamp.) The power light flashes, and the printer makes various sounds. Charging takes about two minutes. When its finished, you can print again. 1/97
EPSON Stylus COLOR 800 - 13
2. Fan a stack of plain paper and then even the edges. 3. Load the stack with the printable surface face up. Push the paper against the right edge guide.

arrow mark

EPSON ink jet media and their settings
Media name EPSON Photo Quality Glossy Film EPSON High Quality Glossy Paper EPSON Iron-On Transfer Paper EPSON Ink Jet Transparencies EPSON Photo Quality Ink Jet Cards Size A4 Letter Letter Letter A4 Letter 4.1 5.8 (A6) 10 4.1 5.8 (A6) A4 Part number S041071 S041072 S041072 S041001, S041002 S041063 S041064 S041054 S041121 S041122 S041054 S041106 Ink Jet Transparencies Photo Quality Ink Jet Paper Media Type setting Photo Quality Glossy Film
EPSON 720 dpi Index Card EPSON Photo Quality Self Adhesive Sheets
Note: Dont load paper above the arrow mark inside the left edge guide.
The type of paper or other media you use is one of the most important factors in determining the quality of your printed output. For example, you can achieve the highest resolution (SuperFine quality at 1440 dpi) only when you use EPSON Photo Quality media. The following tips will help you get the best results on any type of paper or other media. Letterhead, Preprinted Forms, and Legal-size Paper
Note: When you load paper, make sure the printable side is facing up. Some special media have a cut corner that you need to position correctly; follow any instructions in the package. Always handle sheets by the edges, and dont touch the printable surface.
4. Slide the left edge guide back against the stack of paper.

Using Special Media

When you print on special media, you need to be careful about choosing the correct Media Type and Paper Size settings in your printer software. The following table lists the available EPSON media and the Media Type setting to choose for each one.
Load the top edge first. When you load legal-size paper, pull up the paper support extension as shown below:
Media name EPSON 360 dpi Ink Jet Paper EPSON Special Coated Paper for 360 dpi Printing EPSON High Quality Ink Jet Paper EPSON Photo Quality Ink Jet Paper EPSON Photo Quality Glossy Paper Size A4 Letter Letter Part number S041059 S041060 S041060 Media Type setting 360 dpi Ink Jet Paper
Letter A4 Letter Legal A4 Letter
S041111 S041061 S041062 S041067 S041126 S041124
Photo Quality Ink Jet Paper
Photo Quality Glossy Paper
14 - EPSON Stylus COLOR 800
EPSON 360 dpi High Quality and Photo Quality Ink Jet Paper
Caution: Dont use the cleaning sheets that may be included with your special media; they may damage the printer.

EPSON Stylus COLOR 800 - 15
EPSON Iron-On Transfer Paper
Note: For iron-on transfers, make sure you reverse your image before you print it, especially if it includes text. Then the text will read correctly when its transferred. You can use the Flip Horizontal option in your printer software.
6. Make sure paper is loaded in the printer and click Print nozzle check pattern (Windows) or Confirmation (Macintosh. If your print quality has not improved, repeat the steps above.
Using the Control Panel To Clean the Print Heads
You can print photos, company logos, or anything else you want on this paper, and then transfer your images to T-shirts or other cloth items. Load one sheet of transfer paper at a time. After you print, follow the instructions that came with the paper to iron the image onto the shirt or other item.
Follow these steps to clean the print heads using the control panel buttons: 1. Make sure the printer is turned on and not printing, and color ink out lights are off. that the black and 2. Open the printer cover. 3. Press the black or color cleaning button and hold it for three seconds. Cleaning takes about two minutes, during which the printer makes some noise and the power light flashes. 4. When the power light stops flashing, repeat step 2 for the other print head if necessary. After youre finished cleaning and the power light stops flashing, you need to run a nozzle check. 5. Access the main printer settings dialog box. 6. Click the Utility tab (Windows) or the Utility button (Macintosh). You see the Utility menu. 7. Click the Nozzle Check icon. See the next section for instructions on examining the nozzle check pattern. If your print quality has not improved, repeat the steps above. Examining the Nozzle Check Pattern Examine the nozzle check pattern you print after cleaning the print heads. It should look something like this, with the lower pattern colored cyan, magenta, and yellow:

Printer Care

Cleaning the Print Heads If your printed image is unexpectedly light or faint, or dots are missing from the image, you may need to clean the print heads. This unclogs the nozzles so they can deliver ink properly. Cleaning the print heads uses ink, so clean them only if print quality declines. You can clean the print heads in either of the following two ways: t With the Head Cleaning utility in your printer software (when the printer is on a local port rather than a network) t Using the printers control panel buttons

Using the Head Cleaning Utility
Follow these steps to run the utility from a Windows computer or a Macintosh: 1. Make sure the printer is turned on but not printing, and the black and color ink out lights are off. 2. Access the main printer settings dialog box. 3. Click the Utility tab (Windows) or the Utility button (Macintosh). You see the Utility menu. 4. Click the Head Cleaning icon.
Caution: Dont turn off the printer while the power light is flashing, unless the printer has not moved or made noise for more than 5 minutes.
Each staggered horizontal and straight vertical line should be complete, with no gaps in the dot pattern. If your printout looks okay, youre done. If any dots are missing, clean the print heads again, as explained in the previous sections.
5. Follow the instructions on the screen to clean one or both print heads. Cleaning each head takes about two minutes, during which the printer makes some noise and the power light flashes.
When the power light stops flashing, you need to run a nozzle check.
16 - EPSON Stylus COLOR 800
Aligning the Print Heads If your printouts contain misaligned vertical lines, you may need to align the print heads. You can align the print heads in either of the following two ways: t With the Print Head Alignment utility in your printer software (when the printer is on a local port rather than a network) t Using the printers control panel buttons
Using the Print Head Alignment Utility Caution: Dont touch the gears inside the printer. Never use alcohol or thinner for cleaning; they can damage the printer components and case. Dont use a hard or abrasive brush. Dont get water on the printer components. Dont spray lubricants or oils inside the printer.
1. Turn off the printer, unplug the power cord, and disconnect the printer cable. 2. Remove all the paper from the sheet feeder. 3. Carefully clean away dust and dirt with a soft brush. 4. Clean the exterior of the printer with a soft, damp cloth. Keep the printer cover closed so water doesnt get inside. 5. Clean ink out of the printers interior with a soft, damp cloth.
Follow these steps to run the utility from a Windows computer or a Macintosh: 1. Make sure the printer is turned on and paper is loaded.
Caution: Load paper thats at least 8.27 inches (210 mm) wide. This prevents ink from spraying inside the printer and smudging your printouts.
Using Optional Interfaces
2. Access the Main printer settings dialog box. 3. Click the Utility tab (Windows) or the Utility button (Macintosh). You see the Utility menu. 4. Click the Print Head Alignment icon. 5. Follow the instructions on the screen to print a test page and select the correct alignment.

Using the Control Panel To Align the Print Heads
Your EPSON Stylus COLOR 800 includes both parallel and serial interfaces. You can connect it to a PC or Macintosh, or both at the same time. If you want to connect to another system or to a network, you can install an optional interface board. You can install the following interface boards in your printer:
Type of interface board Serial 32KB serial 32KB parallel Model number C823051 C832071 C823101 C823121 C823151 C823141 C823461 Compatibility PC PC PC Macintosh PC PC Macintosh/PC
Follow these steps to align the print heads using the control panel buttons: 1. Make sure the printer is turned off and paper is loaded. 2. Open the printer cover.
3. Hold down the load/eject button and the black cleaning button and turn on the printer. Then release the buttons. The printer prints an instruction sheet that tells you how to align the print heads. 4. Follow the instructions on the printed sheet. 5. When youre finished, turn off the printer to exit the alignment mode. Cleaning the Printer To keep your printer working at its best, you should clean it several times a year, following these steps:
LocalTalk Twinax Coax Ethernet
Using Macintosh Interface Boards If you are planning to install the LocalTalk board, you will also need two LocalTalk Locking Connector Kits (DIN-8 version). Attach one connector box to the AppleTalk interface on the printer and the other to the printer port on the Macintosh. Then attach the LocalTalk cable between the two connector boxes. For more information, see the instructions that came with the connector kits. If you install the Ethernet board connected to a thin coaxial (10BASE2) cable, and the printer is the last device on the network, you need to obtain a 50-ohm terminator. The Ethernet transceiver is included on the EPSON Ethernet board, so you do not need an adapter box for the printer.
EPSON Stylus COLOR 800 - 17
Using the PC Serial Interface Board Before you install the serial interface board in your printer, follow the instructions that come with the board for setting baud rate and parity. Refer to your computer documentation for information about matching the boards settings to your computer system. You may also need to set the boards handshake timing, error handling, and other data transfer conventions. Installing Optional Interfaces Before you install an optional interface board in your printer, make sure the printer is turned off and all the printers lights are off. Then follow these steps: 1. Unplug the power cord from the electrical outlet (and from the back of the printer, if your printers power cord is removable).

Caution: To avoid damaging your printer or computer, do not install the interface board when the printer is connected to an electrical outlet.
5. Slide the interface board along the slots on both sides of the compartment. Push it in firmly to fully insert the boards connector into the printers internal socket.
6. Secure the interface board in the slot with the two screws included with the interface board. 7. Connect the proper interface cable to the interface board and to your computer. If the cable has a grounding wire, connect it to one of the screws securing the parallel interface. Also, if you are using more than one computer, reconnect the other interface cable. 8. Make sure the printer is turned off. Then plug in the power cord. In most cases, the printer automatically detects the interface youre using. However, if you have trouble printing through an installed interface board, you may need to change the printers I/F (interface) mode setting. See page 5 for instructions. To remove the interface board, follow the above steps in reverse order.
2. Turn the printer around so that its back faces you, and disconnect any interface cables. 3. Use a cross-head screwdriver to remove the two screws securing the shield plate to the interface slot; then lift off the plate. Be sure to keep both screws; you may need to use them again when you reinstall the shield plate.
Information Reference List
Engineering Change Notices None 4. Be sure to set any switches and jumpers on the board. See the interface boards manual for details. If your board has a jumper labeled JG, make sure that you set it to on, or the board will not work properly. Product Support Bulletins None Technical Information Bulletins None
18 - EPSON Stylus COLOR 800
Related Documentation TM-STYCLR800 EPSON Stylus COLOR 800 Service Manual PL-STYCLR800 EPSON Stylus COLOR 800 Parts Price List CPD4457 EPSON Stylus COLOR 800 Users Guide EPSON Stylus COLOR 800 Quick Setup Installing Your Software
EPSON Stylus COLOR 800 - 19
20 - EPSON Stylus COLOR 800

Windows 3.1 Windows 95, 98, NT Advanced Printing Page 53
Note: In Windows 95, 98, and NT, the Paper Width and Paper Height units are in hundredth of an inch (or centimeter) increments. For example, 850 equals 8.50 inches.
Windows 95, Windows 98, or Windows NT Type a name (up to 24 characters) for your custom paper size in the Paper Size Name field. Then select a Paper Width and Paper Height for the paper. To use centimeters instead of inches, click the 0.01cm option. When youre finished, click Save. The paper size name appears in the Paper Size list in the dialog box. Add more sizes if you want, and click OK when youre done. Windows 3.1 You can create only one User Defined paper size. Type the width in the Paper Width field and the length in the Paper Height field. Then click OK.
You see the Paper tab again. The paper size name you defined is added to the Paper Size list and selected as the current setting. (In Windows 3.1, the setting is named User Defined.) Click a tab for the settings you want to check or change next, or click OK to print your document
To change or delete a custom paper size: Windows 95, Windows 98, or Windows NT Click User Defined in the Paper Size list. Then, on the User Defined Paper Size dialog box, select the custom paper name in the Paper Size list and change the Paper Width, Paper Height, and/or Unit settings as necessary, or click Delete. Click OK when youre done.

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Windows 3.1 You can change the custom paper size, but cannot delete it. Click User Defined in the Paper Size list. Then, on the User Defined Paper Size dialog box, change the Paper Width and Paper Height settings as necessary. Click OK when youre done.
Selecting Paper Options on a Macintosh
The Paper Size and Orientation options for your printer software are on the Page Setup dialog box. The options for collating and reversing the page order are on the Layout dialog box. Follow the steps in these sections for selecting the paper options: Choosing Paper Size and Orientation Options Selecting Print Order Options

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Choosing Paper Size and Orientation Options
Follow these steps to select the Paper Size and Orientation: Create your image or document in your application software. Open the File menu and select Page Setup. You see the Page Setup dialog box:

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If the Paper Size setting you selected is larger than the maximum size that can be printed on your printer, you see the following dialog box:

Output Paper list

In the Output Paper list, select the actual size of the paper loaded in the printer and click OK. This automatically turns on the Fit to Page setting so the document fits into the printable area on the output paper you select. The selected Paper Size, reduction percentage, and Output Paper settings now appear above the printer graphic.
Paper Size setting reduction percentage Output Paper setting

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If you want to adjust the proportions or sizes, go to step 5. If youre ready to print, go to step 7. 5 Click the Layout tab. You see the Layout dialog box:

Reduce/Enlarge settings

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Select one of the following Reduce/Enlarge settings: Select Normal to set the print proportion to 100%. Select Fit to Page to automatically reduce or enlarge the document to fit on the paper size loaded in the printer. The Paper Size option beneath the Fit to Page setting becomes active; select the size of paper loaded in the printer.
Note: If you previously selected a Paper Size setting that is larger than the maximum paper size for your printer and then choose Normal, the Paper Size changes to Letter 8 1/in.
Select Fit to Page, then select the size of paper loaded in the printer here
Select Custom, then select a percentage (10% to 400%) in the Scale to: field to reduce or enlarge the document by a specific amount.
If youre finished selecting Layout options, click OK. If you want to select more options, see Using Multiple Print Layouts and Page Frames.

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Using Multiple Print Layouts and Page Frames
If youre printing a multiple page document, but you want a quick proof of the images on each page printed on one piece of paper, you can select Print Layout options in the printer software. You can choose the way the pages are placed on the paper and add a lined frame to each page, if you want. Follow these steps to use the Print Layout options: 3 Follow the steps in Printing from Windows to access the printer settings dialog box. Click the Layout tab. You see the Layout dialog box. To print multiple pages of your document on one sheet of paper, select either the 2 Pages or 4 Pages radio button.
Click a button to select a multiple page print layout
If the page order of the layout shown in the on-screen graphic is how you want your document printed, go to step 3. To change the page order, click the Page Order button. Then select the page order you want to use from the Print Layout dialog box that appears.

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If you want to frame each pages contents with a black line, one dot wide, click the Print page frames checkbox. If youre finished selecting Layout options, click OK. If you want to select more options, see Adding a Watermark.

Note: If your monitor displays only 16 colors, the Intensity adjustments are not shown in the Layout graphic. If you choose the No Halftoning setting, the Intensity setting does not determine how your watermark is printed.
If youre finished changing Layout options, click OK to close the Layout dialog box.

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Choosing Print Layout Options on a Macintosh
Follow the steps in these sections to use options in the Layout dialog box: Using the Fit to Page Option Using Multiple Print Layouts and Page Frames Adding a Watermark
Using the Fit to Page Option
When you want to make the printed size of a document different from its actual size, you can use your printer softwares Fit to Page option to proportion it to fit in the maximum, centered area on a selected paper size. Follow these steps to use the Fit to Page option: 3 Create your image or document in your application software. Open the File menu and select Page Setup. You see the Page Setup dialog box. Click the Paper Size list and select the actual size of the document you want to print. For example, if your document size is 8 1/inches, select Letter for the Paper Size option.

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If you want to print this document on 4 6-inch EPSON Photo Paper, youll use the Fit to Page setting to reduce the document to that size. If you want to print this document on Legal-size paper (8 1/inches), youll use the Fit to Page setting to enlarge the document to that size. 6 Click OK to close the Page Setup dialog box. Now open the File menu and select Print. You see the printer settings dialog box. Click the Layout icon. You see the Layout dialog box:

Fit to Page settings

Select one of the following Fit to Page options: Select Off to set the print proportion to 100%. Select On to automatically reduce or enlarge the document to fit on the paper size loaded in the printer.

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The Paper Size option beneath the Fit to Page setting becomes active.
Select the paper size youve loaded in the printer here Paper graphic displays the selected paper size and document size
Now select the size of the paper youve loaded in the printer. This automatically sets the correct reduction or enlargement percentage to fit the document into the printable area on the selected paper size. The selected document size and paper size settings now appear beneath the paper graphic. 8 If youre finished selecting Layout options, click OK. If you want to select more options, see Using Multiple Print Layouts and Page Frames.

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If youre printing a multiple page document and you want a quick proof of the images on each page printed on one piece of paper, you can select Print Layout options in the printer software. You can choose the way the pages are placed on the paper and add a lined frame to each page, if you want. Follow these steps to use the Print Layout options: Open an application and select a document to print. Open the File menu and click Print. You see the printer settings dialog box. Click the Layout button. You see the Layout dialog box. To print multiple pages of your document on one sheet of paper, select either 2 Pages or 4 Pages in the Pages pop-up list.

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Intensity sets the lightness or darkness of the watermark (from 5% to 100%) based on where you move the slidebar. To adjust the size and position of the watermark, move the cursor over the Layout graphic. Four boxes appear in the corners of the graphic and the cursor changes to a hand.
Click and drag anywhere in here to move the watermark Click and drag one of the corner boxes to resize the watermark
To move the watermark, click anywhere inside the graphic and drag it into one of these positions: center, top-center, upper-right, middle-right, lower-right, bottom-center, upper-left, middle-left, or lower-left. To resize the watermark, move the cursor over one of the corner boxes; the cursor changes to a pointing hand. Click and drag the box corner to reduce or enlarge the watermark. 7 If youre finished changing Layout options, click OK to close the Layout dialog box.

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Using Print Preview on the Macintosh
You can get a preview of how your document will print with the Print Preview feature in your Macintosh printer software. Print Preview shows the results of the following printer software settings on your document: Print layout settings such as Fit to Page, Page Order, Watermark, Reverse Order, and Collate Page Setup options, such as Paper Size, Orientation, Rotate by 180, and Printable Area Open an application and select a document to print. Open the File menu and click Print. You see the printer settings dialog box.
Click the Print Preview icon The Print button changes to the Preview button

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Page control buttons Preview image
Click the Print Preview icon. The Print button changes to the Preview button. Click the Preview button. You see the print preview dialog box:
Help, Cancel, and Print buttons

Preview sizing buttons

The first preview page is the first page of your document. To change the preview page, click the or button to go back or forward one page, or enter a page number in the Page field. To change the size of the preview, click the following buttons: Click Click Click to preview the entire page in the display area to enlarge the preview to enlarge the preview even further
To print your document, click Print. To close the print preview dialog box and return to your application, click Cancel.

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Saving Custom Settings
After youve fine-tuned your printer settings for a special project, you can save the settings as a group. Then you can quickly reuse them the next time you print a similar project. You can save up to 10 (Windows) or 8 (Macintosh) groups of settings. 1 Customize your printer settings, then access the Advanced dialog box as described in Customizing Print Quality and Special Effects. (In Windows 3.1, access the main printer settings dialog box as described in Printing from Windows, then click Advanced.) 2 Click the Save Settings button. You see this dialog box:

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EPSON Photo Paper EPSON Photo Quality Ink Jet Cards EPSON Photo Stickers EPSON Photo Quality Self Adhesive Sheets EPSON Cool Peel Iron-On Transfer Paper
Letterhead, Preprinted Forms, and Legal-size Paper
Load the top edge first. When you load long paper, pull up the paper support extension and both output tray extensions.
EPSON Photo Quality Glossy Paper, Film, and Transparencies
Before you load glossy film or transparencies, put a support sheet (packed with the media) or a plain paper sheet beneath the stack. (Dont use a support sheet with Photo Quality Glossy Paper.) You can load up to 20 sheets of glossy paper or glossy film, or up to 30 transparencies. On Photo Quality Glossy Film, you may get better results by loading one sheet at a time. With multiple sheets loaded, the minimum top margin you can use is 1.2 inches (30 mm). If you want to use a smaller top margin, load and print one sheet at a time.

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If your media has a cut corner, position it in the printer as shown here.
cut corner Note: It is best not to use the Maximum printable area setting in the printer software when printing on paper with a cut corner. Part of your document may print in the cut out area.
Remove each sheet from the output tray immediately after its printed. Make sure each sheet is dry before stacking.

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Envelopes
You can load up to 10 envelopes flap edge first, with the printable side up, as shown below:
Note: If the stack of envelopes is more than 0.4-inch (10 mm) thick, press the envelope edges to flatten them before stacking or load one envelope at a time.
Select Plain paper as the Media Type and choose the correct envelope size as the Paper Size setting in the printer software. If ink smears when you print on envelopes or other thick media, set the paper thickness lever to the + position as shown below. (Return the lever to the 0 position before printing on other media.)

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EPSON Photo Paper
You can use EPSON Photo Paper to print photographs that look almost as good as the ones you get from film processing. 4 6-inch Photo Paper is perforated around the edges, so you can trim your printouts and bleed the photoextend it to the edge of the paperon all sides. You can load up to 20 sheets of 4 6-inch, Letter-size, or A4-size Photo Paper or 1 sheet of Panoramic paper at a time. Make sure you place a support sheet beneath the paper if it is included in the paper package. Keep the following in mind when using EPSON Photo Paper: Load the paper with the whiter (glossier) side facing up. If youre loading Panoramic Photo Paper, pull up the paper support extension. Then load the Panoramic paper and hold up its top edge while you press the E load/eject button to feed it into the printer. Select Photo Paper as the Media Type setting and Panoramic mm as the Paper Size setting.

Note: To keep your printouts looking their best, store them in a resealable plastic bag or other airtight covering and protect them from heat, humidity, and direct sunlight. Be sure to support your Panoramic Photo Paper as it ejects from the printer so it doesnt fall onto the floor.

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If youre loading 4 6-inch Photo Paper, follow these steps: 1 Position the perforated margins as shown and load up to 20 sheets with support sheets A and B beneath the stack.
When you create the image youll print in your application software, size it to 4.25 6.25 inches so the image covers the perforations as shown.

0.67 in

0.24 in 0.12 in
Trim size Printed image size
0.12 in 0.24 in Printing on Special Media Page 90
Choose these printer software settings: Photo Paper as the Media Type setting EPSON Photo Paper in as the Paper Size setting Maximum as the Printable Area setting
You can use 4 6-inch EPSON Photo Paper like a postcard. After printing on the glossy side of the Photo Paper, let your image dry completely. Then set the paper thickness lever to the + position, reload the flattened card with the uncoated side up, and print your message in black ink using 360 dpi Ink Jet Paper as the Media Type setting.
After you print, fold the paper back and forth along the perforations and carefully tear the margins off.

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EPSON Photo Quality Ink Jet Cards
You can load up to 30 cards at a time. Always place the included support sheet under the cards and load them as shown below.
Make sure you set the paper thickness lever to the + position as shown in Envelopes. When youre ready to print, set the Media Type to Photo Quality Ink Jet Paper and the Paper Size setting to the card size in your printer software.

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EPSON Photo Stickers
Use these sheets of stickers to print small, decorated photos for use on cards, invitations, or other items. Youll need to use an application that can create photo stickers, such as StickerPix. Load one sheet of Photo Stickers at a time. Make sure to place support sheets A and B that came with the stickers beneath the sheet. When youre ready to print, select Photo Quality Glossy Film as the Media Type setting and A6 Index card mm as the Paper Size in your printer software.
EPSON Photo Quality Self Adhesive Sheets
Use these sheets to print labels or stickers. You can load one sheet at a time. Make sure your adhesive sheets are fully adhered to their backing sheet before you load them. When youre ready to print, select Photo Quality Ink Jet Paper as the Media Type setting in your printer software.

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EPSON Cool Peel Iron-On Transfer Paper
You can print photos, company logos, or anything else you want on these transfer papers, and then iron your images onto T-shirts or other cloth items. Load one sheet of transfer paper at a time. Select 360 dpi Ink Jet Paper as the Media Type setting. Make sure you reverse your image before you print itespecially if it includes textso it will read correctly when its transferred. You can use the Flip Horizontal setting in your printer software to do this (see Customizing Print Quality and Special Effects for instructions). After you print, follow the instructions that came with the paper to iron the image onto the shirt or other item.

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Other options in Status Monitor 2 let you view more details on the printer or job status, as described in Using the Printer Status Window and Using the Job Status Window. Interpreting the Installed Printer icon The color of the Installed Printer icon indicates the printer status as follows:
Installed Printer icon color Green Yellow Red Gray or dimmed Status message Ready to print Paper and/or ink level is low Paper and/or ink is out, paper is jammed, or a print error has occurred A communication error has occurred (check your cable connections)
Using the Printer Status Window
For more details on the status of your printer, you can use the Printer Status window. There are several ways to open the window: Double-click the printer name in the Installed Printers list. Click the printer name in the Installed Printers list to highlight it and click the icon or select Printer Status from the Printer menu.

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Right-click the printer name in the Installed Printers list and select Printer Status from the drop-down menu. If youre currently using the printer software, click the Utility tab, then click the EPSON Status Monitor 2 icon. You can also access the Printer Status window by clicking the Details button on the Progress Meter (see Checking Printer Status) or the Status Alert dialog box (see Setting Up Monitoring Preferences).
You see the Printer Status window. The Current Status tab gives printing status and error correction information.
Illustrations of what to do if an error occurs appear here Printer status messages If an error occurs, troubleshooting tips appear here
If your printer runs out of ink, click this button to display cartridge replacement steps on the right and illustrations in the printer graphic area

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The printer graphic in the Printer Status window gives status and error condition information:
Graphic Condition Ready to print
Paper isnt loaded correctly

Paper is jammed

Black ink is out

Color ink is out

A communication error has occurred
Another type of printer error has occurred

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To check the amount of ink you have, click the Consumables tab.
These graphics indicate the amount of ink remaining in your cartridges

Black cartridge

Color cartridge
Make sure the printer is turned on and not printing, then open the printer cover.

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Press the R cleaning button and hold it for about three seconds until the print head moves left and the P power light begins flashing. (The print head returns to its home position if you dont proceed to step 5 within 60 seconds.)
Caution: Dont open the clamp or remove a cartridge except to replace it with a new one. Once you remove a cartridge, you cant reuse it, even if it contains ink.
Pull up the ink cartridge clamp. The cartridge rises up from its holder.
Warning: If ink gets on your hands, wash them thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water.
Lift the cartridge out of the printer and dispose of it carefully.

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Lower the new ink cartridge into its holder with the label facing up and toward the back of the printer.
Caution: Never turn off the printer while the P power light is flashing, unless the printer hasnt moved or made any noise for more than 5 minutes.
Press down the ink cartridge clamp until it locks in place. If you need to replace the other ink cartridge, repeat the preceding steps before going on to step 10. The printer moves the print head and begins charging the ink delivery system. (Even if you dont press the button, ink charging begins 60 seconds after you close the clamp.) The P power light flashes, and the printer makes various sounds. Charging takes a couple minutes. When its finished, the P power light stops flashing and stays on.
10 Press the R cleaning button and close the printer cover.

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Replacing an Outdated Ink Cartridge
If an ink cartridge is more than six months old, you may need to replace it. How can you tell? You may notice that your printouts dont look as good as they used to. If print quality doesnt improve after cleaning and aligning the print head, you can replace one or both cartridges. Follow these steps to replace an ink cartridge before the B black or A color ink out light is flashing or on: 1 2
Caution: To avoid damaging the printer, never move the print head by hand. Never turn off the printer while the P power light is flashing, unless the printer hasnt moved or made any noise for more than 5 minutes.
Prepare your new ink cartridge for installation as described in Removing and Installing Ink Cartridges. Make sure the printer is turned on and not printing, then open the printer cover. Press the E load/eject button and hold it down for three seconds until the print head moves to the left. The P power light begins flashing. Remove the old ink cartridge and install the new cartridge as described in Removing and Installing Ink Cartridges. Dont press any control panel buttons, however. Press the E load/eject button and close the printer cover. The printer moves the print head and begins charging the ink delivery system. The P power light flashes and the printer makes various sounds. Charging takes a couple minutes. When its finished, the P power light stops flashing and stays on.

Make sure paper is loaded in the printer and click the Nozzle Check icon, then click Next. The nozzle check pattern prints on your printer; see Examining the Nozzle Check Pattern for details. If the nozzle check pattern is complete, click Finish. If the pattern is missing dots, click Clean to run another cleaning cycle.
If you dont see any improvement after cleaning two or three times, check the print quality solutions in Troubleshooting.

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Examining the Nozzle Check Pattern
Examine the nozzle check pattern you print. It should look something like this, with the lower pattern colored magenta, cyan, and yellow:
Each staggered horizontal and straight vertical line should be complete, with no gaps in the dot pattern. If your printout looks okay, youre done. If any dots are missing, as shown below, clean the print head again; see Cleaning the Print Head for instructions.

Missing dots

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Aligning the Print Head

If your printouts contain misaligned vertical lines, you may need to align the print head using the Print Head Alignment utility in your printer software. Your printer must be connected to a local port, not on a network, to use this utility. Follow these steps: Make sure the printer is turned on and paper is loaded. Start an application and open a document. Access the printer settings dialog box as described in Printing from Windows or Printing from a Macintosh. Click the Utility tab (Windows) or the Utility icon (Macintosh). You see the Utility menu. Click the Print Head Alignment icon. Follow the instructions on the screen to print a test page and select the correct alignment.
Caution: Load paper thats at least 8.27 inches (210 mm) wide. This prevents ink from spraying inside the printer and smudging your printouts. For the best results, load EPSON ink jet paper in the printer whenever you check the print head alignment.

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Cleaning the Printer
To keep your printer working at its best, you should clean it several times a year, following these steps:
Caution: Dont touch the gears inside the printer. Never use alcohol or thinner for cleaning; they can damage the printer components and case. Dont use a hard or abrasive brush. Dont get water on the printer components. Dont spray lubricants or oils inside the printer.

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Vertical lines are misaligned or vertical banding appears
Possible cause The print head nozzles are clogged. The paper thickness lever is in the + position. The High Speed setting is turned on. The print head is misaligned. Solution Clean the print head. See Cleaning the Print Head for instructions. Set the paper thickness lever to the 0 position and try printing again. See Envelopes for instructions. Turn off the High Speed setting if vertical lines are misaligned. See Customizing Print Quality and Special Effects for information. Run the Print Head Alignment utility. See Aligning the Print Head for instructions.
The printed image has incorrect or missing colors
Possible cause The Ink option is set to Black. The Media Type setting doesnt match the loaded paper. The Halftoning and Color Management options are set incorrectly for your document type. Solution Change the Ink setting to Color. See Printing from Windows or Printing from a Macintosh for instructions. Make sure the Media Type setting matches the paper youre using. See Printing from Windows or Printing from a Macintosh for instructions. Use the correct settings for the project youre printing, following the instructions in Customizing Print Quality and Special Effects and Customizing Color Settings.

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Possible cause The printable side of the paper is face down. The ICM (Windows 95 or Windows 98), sRGB (Windows 95, 98, NT), or ColorSync (Macintosh) settings are incorrect for your document. The print head nozzles are clogged. The ink cartridges are low on ink or one or more ink colors are empty. The colors displayed on your monitor dont match the printed colors.
Solution Remove the paper and reload it with the printable side face up. See Media Loading and Handling Guidelines for instructions. Use the Automatic mode setting or choose a different Rendering Intent setting (Macintosh). See Advanced Printing for more information.
Clean the print head. See Cleaning the Print Head for instructions. Check the B black and A color ink out lights to see which cartridge you may need to replace. See Replacing an Ink Cartridge for instructions.
Because your monitor and printer use different technologies to represent colors, your printed colors cant exactly match the colors you see on your monitor screen. Use the ICM (Windows 95 or Windows 98), sRGB (recommended for Windows 98 only), or ColorSync (Macintosh) settings to get as close a match as possible. See Advanced Printing for more information. You may be able to adjust various color settings in your application software. See your software documentation for more information.
The color settings in your application software need adjustment. Troubleshooting

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The printed image is faint or has gaps
Possible cause The print head nozzles are clogged. The Media Type setting doesnt match the loaded paper. The loaded paper is damaged, old, or dirty. The ink cartridges are low on ink. Solution Clean the print head. See Cleaning the Print Head for instructions. Make sure the Media Type setting matches the paper youre using. See Printing from Windows or Printing from a Macintosh for instructions. Remove the paper and reload a new stack with the printable side face up. See Media Loading and Handling Guidelines for instructions. Check the B black and A color ink out lights to see which cartridge you may need to replace. See Replacing an Ink Cartridge for instructions.

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Solving Printer Software Problems
If you have trouble with your printer software, first check that your printer is selected as the default Windows printer or as the current printer in the Macintosh Chooser. If you still have problems with your printer software, check the following solutions.
The printer software installed with Windows 3.1 doesnt work correctly after you upgrade to Windows 95 or Windows 98
Possible cause Your printer software is not set up correctly for the new operating system. Solution Uninstall the printer software after installing Windows 95 or Windows 98, as described in Uninstalling Printer Software. Then reinstall it as described in the Start Here card.
When installing your printer software, you see the Windows New Hardware Found window
Possible cause Windows has detected your printer. Solution If your printer is connected using a parallel connection, click Cancel. Never select any other option on the New Hardware Found window. If your printer is connected using a USB port, see the USB Software Installation Guide for instructions on using Windows 98 plug-and-play.

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You see a spooling error message (Windows)
Possible cause If you see error messages or printing is very slow, the problem may be caused by temporary files (Windows 3.1 only). Your hard drive is too full. Your computer doesnt have enough memory for the file youre printing. Solution Change the Spool Manager default directory (Windows 3.1 only), following the instructions in Using the Spool Manager.
Delete unnecessary files to make room on the drive. Try one of the following: Reduce the resolution of your image. Select fewer colors or a lower resolution for your display or monitor. Add more memory to your computer.
You see a memory error message (Macintosh)
Possible cause You need to increase the memory allocation for your application, EPSON Monitor3, or both. Solution Choose Get Info from the File menu when the application is active or EPSON Monitor3 is selected and increase the memory requirements. See Using Monitor3 for more information. If that doesnt work, turn off background printing in the Chooser or in your printer software; see Setting Up Background Printing Options for instructions.You wont be able to use Monitor3.

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In Windows 95, Windows 98, or Windows NT, the Status Monitor 2 window doesnt appear
Possible cause You didnt restart your computer after installing Status Monitor 2. Bi-directional support is not enabled. Solution Click Start, select Shut Down, click Restart the computer, and click Yes to restart your computer. Then try using Status Monitor 2.
Click Start, select Settings, and click Printers. Right-click the EPSON Stylus COLOR 740 icon and select Properties. Click the Details tab, then click the Spool Settings button. Click the Enable bi-directional support for this printer radio button to turn on bi-directional support. Click OK twice, then close the Printers window and try printing again. Before using ScanDisk, turn off background monitoring in Status Monitor 2. (See Enabling Background Monitoring for instructions.) Then turn it back on when youre finished using ScanDisk.

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Paper jams inside the printer
Try this Turn off your printer, open the cover, and remove all the paper thats inside, including any little pieces that may have torn off. Then do this Load more paper in the printer, following the instructions in the Start Here card and in Media Loading and Handling Guidelines. If your paper jams frequently, make sure you: Use smooth, high-quality paper, loaded printable side up. Fan the stack and then even the edges before loading it. Load paper beneath the arrow mark on the left edge guide. Adjust the left edge guide to fit the width of your paper.
Paper doesn't eject fully or is wrinkled
Possible cause If the paper doesnt eject fully, you may have set the wrong paper size. If its wrinkled when it comes out, the paper may be damp or too thin. Solution Press the E load/eject button to eject the paper. Then make sure you select the correct paper size in your printer software. See Selecting Paper Size and Orientation Options for instructions. See the specifications in Paper for ranges of paper thicknesses you can print with, as well as environmental requirements for storage.

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Solving Miscellaneous Printout Problems
If your printout results are not what you expected, try these solutions.
Characters are incorrect or garbled
Possible cause Your printer is not selected in your application or as the Windows default printer. Your printer is not selected in the Macintosh Chooser. Printing is stalled. Solution Select your printer in your application or select it as the default Windows printer. See your Windows documentation or online help for instructions.
Select your printer in the Chooser as described in the Start Here card or in the USB Software Installation Guide. In Windows, delete the stalled print jobs in Spool Manager; see Using the Spool Manager for instructions. In Windows NT, uninstall the EPSON Printer Port. Click Start, point to Programs, EPSON Printers, and select EPSON Printer Port Uninstall. On a Macintosh, select the stalled print jobs in Monitor3 (see Using Monitor3) or open the Extensions folder, EPSON folder, and Spool folder, and delete any queued files.

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Possible cause The interface cable is not securely connected. Your video driver may be conflicting with the EPSON printer driver.

Solution Turn off your printer and computer. Then make sure the cable is connected securely and meets the printers specifications. Change to a standard VGA driver (see your computer or video card documentation for instructions). If your printout is correct, your video driver is interfering with the printer driver. Contact your computer or video card manufacturer for an updated driver.
The image is inverted as if viewed in a mirror
Possible cause You used a Flip Horizontal option. Solution Turn off the Flip Horizontal or mirror setting in your application software or the printer software. See Customizing Print Quality and Special Effects for instructions.
The image size or position is incorrect
Possible cause The paper and/or layout options are set incorrectly. Solution Check the paper settings and the settings on the Layout dialog box (Windows 95, 98, and NT, or Macintosh only). See Selecting Print Layout Options for instructions. Also check the paper and layout options in your application software.

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The margins are incorrect
Possible cause Margins are set incorrectly in your application software. Paper settings in the printer software are incorrect for your paper size. Solution Check your software documentation for instructions on selecting the correct margins for your paper size and within its printable area. See Printable area for more information. Check the paper size, orientation, printable area, and layout settings to make sure theyre correct for your paper size. See Selecting Paper Size and Orientation Options and Selecting Print Layout Options for more information.
A portion of your image doesnt print (Macintosh)
Possible cause Your system doesnt have enough available memory. You need to increase the memory allocation for your application, EPSON Monitor3, or both. Solution Close any other applications you are running and turn off background printing as described in Setting Up Background Printing Options. Choose Get Info from the File menu when the application is active or EPSON Monitor3 is selected and increase the memory requirements. See Using Monitor3 for more information. If that doesnt work, turn off background printing in the Chooser or in your printer software; see Setting Up Background Printing Options for instructions.You wont be able to use Monitor3.

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The printer prints blank pages
Possible cause Your printer is not selected in your application or as the Windows default printer. Your printer is not selected in the Macintosh Chooser. Paper settings in the printer software are incorrect for your paper size. The print head nozzles are clogged. Solution Select your printer in your application or select it as the default Windows printer. See your Windows documentation or online help for instructions.
Select your printer in the Chooser as described in the Start Here card or in the USB Software Installation Guide. Check the paper size, orientation, printable area, and layout settings to make sure theyre correct for your paper size. See Selecting Paper Size and Orientation Options and Selecting Print Layout Options for more information. Clean the print head following the instructions in Cleaning the Print Head.