ERICSSON BUSINESSPHONE COMMUNICATION SYSTEM
Are you ready for the improved mobility and cost savings of converged communication? BusinessPhone 8.0 from Ericsson is an evolutionary step in the process of creating the best communication systems for small and medium-sized enterprises. Whether you need 8 or 250 extensions, you can benefit from high-quality, IP-based communication for voice, data and multimedia traffic.
A reliable, high-quality IP solution The BusinessPhone IP solution lets you choose whether you want to use a combination of fixed, mobile or IP extensions, or switch over to a purely IP-based solution. Either way, BusinessPhone ensures that voice and stability are of premium quality, as always, and you can still enjoy all the PBX functionality of your current system. By evolving into IP, and integrating your voice and data networks, youll experience a wide range of benefits. You can set up cost saving voice and video communication, and lower your telecom bill by using solutions like IP networking to connect remote branch offices via the corporate network. Plus, with simplified maintenance, and the ability to quickly implement moves and changes, a single converged network helps decrease the total cost of ownership of your communication system over the long term.

Solution areas

Computer Telephony

Messaging

IP Telephony

Hospitality

Contact Center

Networking

System Management

Cabinets

Mobility
Infrastructure LAN, WLAN, GPRS, IP, UMTS GSM, ISDN, QSIG, DECT, GAP
The all-in-one solution BusinessPhone lets you turn any phone connected to any public or private network into a full-featured telephone extension. With Mobile Extension, even home workers and traveling staff can use their remote fixed phones or mobile phones to benefit from system functions like call-back, conference, attendant services, computer telephony integration, and much more. Mobile Extension also helps you gain control over costs by using features such as account codes or user profiles. Plus, mobile workers will appreciate having just one phone, whether they are in the office or on the move. The benefits of Unified Messaging To significantly improve productivity levels, BusinessPhone provides all end-users with a single point of access for voice-mail, e-mail and fax. Using Unified Messaging, you can forward voice-mail to groups, access messages remotely via the Internet, or keep in touch while you are out traveling. A notification via SMS allows immediate reaction on a new voice-mail, thereby improving your customer service and your own efficiency. A personalized approach To make communication even easier, you can choose between a range of contemporary cordless and fixed telephones. BackStage, the application used to provide Computer Telephony and IP Telephony, supports users in a more intuitive and user-friendly way. In the office, at home, or on the move, BackStage lets you manage your calls, access your corporate directories, e-mail, and voice-mail messages from wherever you are, all according to your personal preferences. Easy to understand, it provides all the tools you need to keep up to date, and to inform others of where you are and how you can be reached. Designed to help you lead the way We understand that the smaller your company, the more nimble you need to be. Thats why BusinessPhone incorporates the latest technological innovations, and why it offers easy upgrades as new solutions become available. As you grow and change our converged architecture and integrated applications help your staff get more done quickly and easily, regardless of where they happen to be working, meeting or traveling.

Solutions Areas BusinessPhone offers you a wide selection from different solution areas targeting the specific needs of small and medium-sized enterprises. Combine one or more solution areas of your choice into BusinessPhone to tailor a communication solution to your needs.
Mobility is a behavior, not a product. The workforce is becoming increasingly mobile and fewer people are able to, or for that matter want to, work solely from their desks. People are expected to be more efficient and provide better service with quicker response times. Availability and accessibility are a must. Work, therefore, becomes a process and not a place. Whatever size of business they work for, mobile workers need to stay in touch with customers, partners and colleagues, and be able to access and exchange the latest information fast anytime, anywhere. When we offer mobility we are not just giving you mobile access. The integrated mobile solution brings all the features and services available to wired phones to mobile users. On top of that, BusinessPhone integrated voice supports the features that make the mobile life manageable for all users. Integrating these applications brings two main benefits: on the one hand they are easy to use; on the other hand they are cost-effective. Mobile Extension With Mobile Extension, business people on the move can now use their mobile phones as if they were full-featured extensions of the enterprise PBX. For example, they can make and receive calls, use internal short number dialing, check voicemail, have calls diverted to other extensions or managed by an attendant, as well as access all the usual services. Mobile Extension even allows call control and access to services through computer telephony applications, i.e. you can control your mobile phone with the same value-adding applications as your office phone. Integrated Cordless The Integrated Cordless Solution is based on DECT technology, which is a standard in all European and most world-wide markets. It offers superior voice quality as well as improved service through the availability of all enterprise PBX functions on the cordless device.

Access devices

Deployment
Telephones IP Clients Office Roving Mobile Home Operator Mobile Devices
BusinessPhone enables you to visualize and listen to your voice messages when accessing from your PC while you are abroad or while in the office. The Voice Messaging Unit (VMU) and UM have strong interoperability with other applications such as BackStage, helping you organize your messages more efficiently and increase your productivity.

customers speak to the right person at the right time, armed with the right information, every time. By enhancing and automating numerous communication functions, CT offers enormous productivity and revenue gains to any organization where fast, efficient call handling and data integration is a must. Efficient communication support is also important for enterprises. BusinessPhone now includes All Computer Telephony. That means unlimited Computer Telephony is implemented as standard in every BusinessPhone system. Without additional cost. For your advantage. Herewith, the base for application integration is not an option any more it is standard now. BackStage BackStage brings more communication efficiency to enterprises in a simple, straightforward way. It improves the users working environment and productivity by allowing applications such as Microsofts Outlook, Excel, Word and Access to be telephony enabled. Furthermore BackStage fully integrates into BusinessPhones messaging capabilities. It allows you to send and retrieve messages and in addition provides Mobile Messaging functions using SMS which ensures that you never miss important messages. From a configuration point of view there are various options for deploying BackStage depending on your varying needs. The technologies you can choose from are Computer Telephony via LAN, Voice over IP, Terminal Server environment, Web access, and PDA support.
BusinessPhone IP Telephony solutions are based on the IP Unit (IPU), which is a plug-in board that makes Voiceover-IP (VoIP) an affordable, integrated and, above all, useful tool for small to medium-sized enterprises. It enables existing BusinessPhone systems to offer IPbased, as well as traditional telephony. BusinessPhone is an IP-enabled system, which means that IP telephony is support in various ways, such as IP Networking to connect two systems or more and create a virtual private network IP Extensions for dedicated IP telephones out of the D4000 telephone series or softphones, such as BackStage iClient. IP Trunking to utilize IP-based connections to public operators. The immediate benefits are cost-effective connectivity and truly integrated computer telephony applications over your corporate network. The BusinessPhone IP Networking solution allows two or more BusinessPhone systems to be networked seamlessly together or with other PBXs, including the Ericsson MD110.

The BusinessPhone Contact Center solution is for small to medium-sized enterprises that want to improve customer service. The BusinessPhone Contact Center can be built up in several steps and can easily be expanded in terms of number of agents and in terms of functionality depending on immediate and future needs. At the base of the system is the Automatic Call Distribution (ACD) which is included in the core of BusinessPhone. This ensures that the calls are directed to the most appropriate call handling group accounts department, sales order team, warehouse giving callers a better perception of your efficiency, and making the communication process more effective.
Communication Efficiency Computer Telephony
BusinessPhone Computer Telephony (CT) platforms enable you to combine the power of telephones and computers to gain a competitive edge. Advanced CT applications can be built on these platforms to offer powerful business enhancing solutions. Computer telephony can give your business a real competitive edge by ensuring that you and your
One of the building blocks of the system is the BusinessPhone Call Center Supervisor, an information system for the BusinessPhone Call Center solution. It provides management and staff with information on the performance of the call center both in real-time and through detailed historical reports. This information is vital for fine-tuning the day-to-day operation of the call center and for long-term planning. The BusinessPhone Call Center Assistant can be added to improve support for agents and supervisors. This is a Windows application that enhances the productivity of call center agents by providing a single environment for all activities. Computertelephony integration (CTI) is used to simplify workflow agents carry out call-control and administration tasks using a networked PC.
Telephones Make the most of your Ericsson business communication system with the Ericsson Dialog 4000 Family of telephones. With their exceptional functionality, they are perfect for harnessing the power of your PBX. Excellent voice qualities as well as state of the art ergonomics optimize the user experience. Dialog 4000 digital telephones contain four models ranging from entry-level to sophisticated executive models for advanced functions. The analog telephones in the Dialog 4000 series deliver the performance and reliability you expect from Ericsson. IP clients The Ericsson IP-Telephone offers businesses an easy and costeffective way to integrate telephony into the enterprise data network. It brings data and voice communication together into a single networking infrastructure and at the same time provides all the functions an office telephone has to offer like message waiting, supervision, and an intuitive user interface. The Ericsson IP-Telephone converts voice into data packets that are compatible with an IP telephony system. The IPTelephone is compatible with all H.323 compliant systems. The BackStage iClient adds business class IP telephony to Computer Telephony. In this scenario the PC itself serves as the telephone. The clients are connected to BusinessLink and the integrated IP board of BusinessPhone. This IP telephony offer from BackStage provides freedom of choice for your workplace. Operator BusinessPhone supports two different types of operator consoles, enabling you to choose the perfect solution for your busy switchboard. All of the consoles are designed for comfort and simplicity to allow the operator to work with maximum efficiency. Easy to read displays and ergonomically designed keyboards provide an instant overview and complete control of all calls being handled by the switchboard. Different types of consoles can be used concurrently in the same system. The Dialog 4224 Operator Telephone is a dedicated but costeffective system phone with a large graphical display and single key access to the most commonly used operator functions and with an option to add up to four extra key panels providing 68 programmable keys. BusinessPhone Operator Suite is business software that provides a unified working environment for telephone operators, integrating powerful call handling, directory management, messaging, absence information and administration functions on a single workstation. Mobile devices The key requirements in this increasingly mobile world are reachability with easy and fast access to people and vital information, anytime, anywhere. By making use of both integrated solutions and open standards you can choose from a wide range of mobile terminals. Ericssons DECT/GAP phones are available as office telephones as well as rugged, outdoor phones with facilities for short text messaging, group calls, paging and alarm handling. By making use of BusinessPhones Mobile Extension solution you are free to use virtually any device, be it your mobile phone or your telephone at home. BusinessPhone Mobile Extension and the Sony Ericsson P900 or P910 smartphone make the perfect combination. An intuitive graphical interface makes the functions easy-to-use and allows users to easily access all the functions of BusinessPhone. Typical in-call features such as inquiry, conference or call-back are only a click away. The communication profile of the Mobile Extension can be changed through a new menu on the Sony Ericsson P900 or P910. For example, you can easily activate your mailbox system, set information or activate the tandem function using a menu accessed via the control line at the bottom of the display window.

The BusinessPhone Networking solution allows BusinessPhone communication systems to become part of integrated digital corporate voice and data networks. There are different Networking services, designed to cover a wide range of corporate networking scenarios, allowing BusinessPhone systems to interact with other BusinessPhone and MD110 systems, as well as with PBXs from other vendors. Switched dial-up, leased ISDN lines and corporate IP networks can be used to connect them. In effect, BusinessPhone Networking can link your communication systems together so that they behave like one unified voice and data communication network, providing service transparency, cost-efficiency and adaptability to your organizations needs.
A truly dedicated solution such as BusinessPhone Hospitality incorporates special, tailor-made features and equipment to meet the specific requirements of your business. The best part is that you also benefit from a wide spectrum of advanced communication features and functions that have made BusinessPhone a worldwide winner. Whether you run a hotel, holiday complex, hospital, conference center, retirement home or even a cruise ship, you can be sure of the highest standards of operational efficiency and guest satisfaction.
BusinessPhone Management Suite is a tool for configuration, administration and maintenance of the BusinessPhone family. It combines the ease of use and access flexibility of a Webbased tool with the efficiency of Java programming optimized for BusinessPhone system configuration and management. It is self-contained, simple to install and use, and has a very wide range of configuration alternatives. The server software can be installed either at customer or service center premises, and can be accessed locally or remotely using a Web browser interface. The package supports multiple user profiles and multiple BusinessPhone systems. The use of the Web browser graphical user interface (GUI) and the wide range of BusinessPhone-to-BMS server connection alternatives offers great flexibility in the use of the Management Suite.

Communication devices

BusinessPhone offers a broad range of communication devices from standard analog telephones to high-end IP-Telephones which are available to suit the needs of different individuals and organizations.
BusinessPhone Compact Cabinets
BusinessPhone Compact This is the start-up system that comes prepackaged for small enterprises with 1030 employees. It is a complete BusinessPhone system including telephones, voice functionality and access to all BusinessPhone solution areas. BusinessPhone Compact is a highly attractive entry point for todays dynamic small-sized enterprises and can be easily expanded. Integrated Application Server (IAS) The IAS board is a fexible and inexpensive way of introducing applications. With the help of an embedded Windows 2003 version the board runs the applications that exist on a BusinessPhone. That means that once you have got the board, it is incredibly easy to add and update applications. And there is no maintenance of other components than those, which form part of the BusinessPhone system. The IAS board can of course be maintained and updated easily via remote upgrading.

3x Dialog 4222 Office Dialog 4223 Professional + 1 Keypanel Dialog 4223 Professional
One (1) Free slot for any BusinessPhone board
8x Digital Extensions 4x Analog Extensions 4x ISDN BRA / S0 Full Voice Messaging Music on hold + 2x Mobile Extensions + 2x BackStage + 2 Unified Messaging* + 2x Full networking + 2x Call Center Assistant* + 2x BP Extension Assistant* + 60 days free trial * License included, additional products required for operation,
such as external PC or an IPU board.
+ BMS CDROM + Online Tutorial + Designation Card Kit + Enterprise Application Suite incl. BackStage, Unified Messaging, CCA, CCS
BusinessPhone 50 The BusinessPhone 50 system is a single compact wall cabinet with five board slots, that can cater to between eight and 64 extensions. The cabinet has a built-in switched-mode power supply, with the option of an external battery back-up unit or alternative DC power supply. The BusinessPhone 50 system is particularly cost-effective for small offices. BusinessPhone 128i The cabinet size enables it to be mounted into 19-inch racks, the industry standard for data equipment like routers, hubs and switches. Therefore, it is easy to install and integrate into the existing data infrastructure. BP128i has an integrated patch panel which makes additions, moves, and changes to the configuration a simple and fast process. BP128i is a single, compact cabinet with five board slots. Since it is possible to stack two systems, it can serve up to 128 extensions and 60 trunks. The cabinet has a builtin switched mode power supply.
BusinessPhone 250 The central system is comprised of between one and three wall-mounted cabinets, each with nine board slots, which can cater to between 20 and 200 extensions (or 300 for the special Hospitality solution). Each cabinet has a built-in transformer with the option of a battery back-up unit or alternative DC power supply.
Ericsson BusinessPhone 250
Ericsson BusinessPhone 50
Ericsson BusinessPhone 128i
Ericsson Dialog 4000 Digital Telephone

Function Table

Extension functions Name

Abbreviated number dialing Account number

Description

Common and individual numbers A number, such as a project code, may be keyed in before or during a call for call accounting purposes. As an option, verification of the code against a predefined list can be done, before the user gains access to the system. By dialing special codes, extensions may be temporarily barred for calls, or class of service may be transferred to another extension The received/dialed number is analyzed and replaced with the name from a directory, which is presented on the telephone display. Callers to a busy or unanswered extension may book an automatic call back Callers to a busy trunk or route may book an automatic call back Initiates automatic re-dial to an external number when busy or on no answer. Up to 5 numbers can be stored Stores incoming and dialed numbers of the telephone. Displayed on the telephone display during and after an external call (actual call, last call and accumulated fee) Printouts are also available Calls to any extension can be picked up from other extensions (individual, group, common) If dialed extension is busy, a special "call waiting" tone may be sent by the caller to indicate an important call Notifies a busy extension that a call is waiting Up to six-way, internal and external Record a conversation in your own mailbox Record memos in your own mailbox Telephone display can show information such as date and time, temperature, calling number and name, directory entries, and messages from other extensions Automatically diverts calls to another destination, internal or external (direct, on busy, or on no reply) Allows a second call to be taken during the first call (which is put on hold) Extensions can be programmed specifically to handle incoming faxes To be compatible with various Call Information Logging software products Users can request that their incoming calls are transferred to a designated internal or external number A group of extensions may be called using a common group number. Calls may be distributed to free extensions in a predefined order Loudspeaker and microphone for conversation without handset. May be initiated immediately or delayed by lifting the handset All types of telephones can be used to leave voice or text information for callers while the user is absent Single-key, hands-free extension-to-extension calling with automatic answer Authorized users can intrude into an ongoing call Instant text, voice and call-back messages can be sent or forwarded from extension to extension. Operator may monitor an external call while continuing to put through new calls The user can be notified that there is a new message in the voice mailbox with a call to a predefined external number. Messages can be retrieved immediately. Ongoing calls may be temporarily parked for later retrieval or pick-up from another extension (common or individual) A personal greeting can be recorded in the voice messaging system. Provides access only to nominated extensions After a predetermined time, calls that have been parked, camped on or transferred without answer recall the initiating extension

Authorization code Alpha-tagging Automatic call back (busy/free extension) Automatic call back (trunk/route) Automatic re-dial Call list Call metering Call pick-up Call waiting indication Camp on busy Conference Conversation recording Dictaphone function Display indications Diversion Dual line access Fax extension Flexible CIL format Follow me Group (PBX-) hunting Hands-free Hot line Absence Information Intercom Intrusion Message system Monitoring Outcall notification Parking Personal greeting Private trunk line Recall
Reminder service Save/redial Secretary function Supervision Telephone directory Transfer Unified Messaging
Users may set time for reminder, at which the extension gives a special ringing tone Dialed or incoming numbers are stored for quick call back of incoming answered calls. Includes direct call, busy indication, call pick-up, intercom and diversion Users may monitor individual directory numbers to determine status, answer incoming calls or call the monitored party For internal and external numbers Before or after answering Integration of voice message system, fax and e-mail service

System functions Name

Alarm function
Allows an alarm signal to be sent from a telephone with a connected Alarm Interface Unit (AIU) to a predefined extension for instance, from a hotel room to the concierge Re-routing on busy or no answer Synchronizes with the time information received from public ISDN to enable automatic change of summer/winter time (daylight saving time) Music from an external source may be played through phone speakers A specific code may be dialed to bypass call forwarding Individual extension call metering and central call information logging Varying levels of restriction on access to functions and traffic authorization may be assigned to extensions All extensions may pick a call from an extension that has been predefined as a common bell extension Full-featured CT support according to industry standards (TSAPI, TAPI) Built-in diagnostic facilities, accessible by using a local PC or via a modem Computer Telephony function to search and retrieve information from external (e.g. LDAP) Indicate, for example, whether call is internal, external or call back If offered from the network operator Enables external dial in with access to all services One or more extensions may be used to monitor the entrance to premises and control the door lock remotely Up to 1000 logical extension numbers in up to 16 groups, to support hot-desking, recognition of incoming call type, fax server applications, etc. Up to eight digits with number translation Integrated BusinessPhone server hosting BusinessPhone applications (e.g. BackStage, BP Management Suite). Applications are pre-installed and pre-configured BA, PRA, S-interface, T-interface CLIP, CLIR, COLP, COLR, DDI, MCID, AOC, MSN, SUB, CF/PR Corporate networking to carry internal voice calls over a private local or wide-area IP network (LAN or WAN). Integration of Ericsson IP-Telephones, BackStage iClient or 3rd party IP clients Transmission of Voice-over-IP (VoIP) between Local Access and Transport Areas (LATAs) and between countries by long distance carriers around the globe Automatic selection of the cheapest route in the network Extends features such as transfer, inquiry, monitoring, dialing via CT-application, etc. to a mobile phone

Answer position(s) for trunks Automatic time synchronization with ISDN Background music Bypass call diversion and follow me Call charge control Class of service to extensions Common bell Computer Telephony Diagnostic functions Directory Service directories Differentiated ring and tone signals Direct In Dialing (DID) DISA Door phone (optional) Fictive numbers Flexible numbering plan Integrated Application Server
ISDN basic functions ISDN supplementary services IP networking IP telephony IP trunking Least Cost Routing Mobile Extension
Mobile Messaging Music on hold Networking Night service Advanced Operator functions PBX groups with parallel or serial distribution PBX group flexible display Power failure circuit Pre-recorded voice announcements Programming of system parameters via service terminal Remote configuration, service and Suite maintenance Re-routing Route Optimization
Messaging for mobile devices based on SMS. Includes functions like Message Waiting Notification, Meeting Reminder, Send and retrieve via BackStage From internal or external sources, up to 13 channels, which can be assigned to different groups, based on extension, PBX groups or ACD groups Corporate networking of BusinessPhone and MD110 systems via analog, digital ISDN and IP lines Re-routing of calls during restricted hours Identification, parking loops, queue indication, serial calls, metered calls, etc. Up to 20 extensions per group, and up to 16 groups per system PBX group members can have different caller information (first called party, calling party or PBX group name and number) on the display, depending on requirements For battery backup For voice mail and absence information Basic system configuration via PC Via built-in V.24 modem or Internet connection. Web browser based Management allows remote system changes and upgrades monitoring, fault analysis and correction On busy or no answer The Corporate Network Route Optimization service gives the possibility to optimize the usage of trunk routes in private networks containing BusinessPhone and MD110 systems. Functions and applications can be enabled centrally through a software-based license. Free reference users are available permanently. In addition to a fully open 60days trial period. A wired (desktop) phone and a cordless (portable) phone or a mobile extension are treated as one logical unit Makes it possible to set up a tariff structure, including your margin, for guests using your telephony system, independent of whether the network operator sends pulses or real costs to the PBX Internal and external Individual control over extension and trunk line access for internal calls Several levels of restriction on external calling from extensions

Software-based licensing

Tandem configuration Tariff calculation
Tone (DTMF) and pulse dialing Traffic matrix Trunk Call Discrimination
Reference users and trial period
A wide range of BusinessPhone solutions are available. In order to get familiar with the features the following functions are permanently available in every BusinessPhone system. In addition a 60-days trial period is available where all functions are available unlimited. Free reference users
Mobile Extension Unified Messaging BackStage Computer Telephony IP telephony Networking Gateway BusinessPhone Extension Assistant Call Center Assistant
* The free trial period for IP telephony ends after 28 days ** Computer Telephony is standard in every new BusinessPhone system.

60 days trial period

channels per board* Full unlimited Open 250 40

(=max) ** Full 10 2

The table below is based on typical business configurations, i.e. it can be used as an average. The actual limitations may differ to some extent, depending on the configuration.
Capacity BPC* BP50 BP128i BP250 Modularity
Extension capacity (theoretical) Extension capacity (typical) Digital extensions Analog extensions Cordless extensions Mobile extensions Operators S-Interface terminals H.323 clients CT monitored extensions Trunk Capacity (theoretical) Trunk Capacity (typical) Analog trunks Digital trunks PRA Digital trunks with CAS Digital trunks BA S-Interface channels H.323 trunks VoIP channels Analog tie lines Base stations Free slots for PBAs (except CPU-Dx) RJ45 sockets available
(4x 2B+D) (Office) 40 (Call Center) (1x 30B+D) 30 (1x 30B+D) 8 (4x 2B+D) 8 (4x 2B+D) 1 ** N/A
(8x 2B+D) (Office) 40 (Call Center) (1x 30B+D) 30 (1x 30B+D) 16 (8x 2B+D) 16 (8x 2B+D) 4 N/A
(16x 2B+D) (Office) 40 (Call Center) (2x 30B+D) 60 (2x 30B+D) 32 (16x 2B+D) 32 (16x 2B+D) 4+5 72+72
200 (300 for Hotel systems) 200 (300 for Hotel systems) (24x 2B+D) (Office) 40 (Call Center) (2x 30B+D) 60 (2x 30B+D) 48 (24x 2B+D) 48 (24x 2B+D) 8+9+9 N/A
8/16/32 4/8/16 as per FECU 4/8

4/30 8/16 8/4/8/16 4/-

* BPC can be expanded to BP50 capacity by means of the BPC Upgrade License. ** BPC basic configuration includes CPU-D5C and MFU

System cabinet

Cabinets, wall-mounted Dimensions (HxWxD) Weight (fully equipped)

BP50 / BP Compact

1 500x400x155mm 13 kg

BP128i

1 or 2 125x483x396mm 14,5 kg
up to 3 435x260x300mm 19,2 kg

Technical data

Power supply Mains supply: 110127VAC 10%, 220240VAC 10% Emergency power supply (battery): 48VDC +8V/5V Analog trunk lines Max. line resistance: 2000 Ohms at 48VDC Make/break ratio: 33/67ms or 40/60ms DTMF signalling: ITU-T Q.23/Q.24 Digital trunk lines Channel associated signalling (CAS) 2Mbit/s interface according to ITU-T G.703 and G.704 CAS R2 according to ITU-T Q.421-424 ISDN interfaces according to ITU-T I.430 (BA), I.431 (PRA), I.440, I.450, I.441, I.451, G.703 (PRA), G.704 (PRA), ETSI CTR3 (BA) and CTR4 (PRA), and Australian specifications Integrated Application Server (IAS) Operating System: Windows Server 2003 Embedded Telecom Edition Processor: Embedded Industrial PC IP Telephony Interfaces: Ethernet 10/100BaseT Protocols: IPv4, BOOTP, coding of speech packets according to RTP, DHCP, TCP, UDP, FTP, H.323 v4 incl. Annex M.1, H.225 and H.245, Gatekeeper Gatekeeper signaling with Location Request procedure Voice support: up to 16 parallel calls per IPU Voice coder: G.711, G.723.1, G.729ab Quality of Service support: queuing prioritization, Type of Service (TOS). DiffServ according to RFC 2474 Support for IP clients, Networking over IP, IP loop trunking
Environmental Performance
Hazardous Substances BusinessPhone complies with Ericssons directive on the use of banned and restricted substances. End of Life Treatment Ericsson offers recycling service for old Ericsson products to all our certified Partners. After the material has arrived at our collection point, we will, free of charge and in an environmentally responsible manner, take care of disposal through approved recycling companies in compliance with EU or other national legal requirements. Environmental Declaration BusinessPhone complies with the standard TR/70 issued by Ecma International European association for standardized information on communication systems, which are defined as being critical to a product being judged as environmentally sound.
Networking Common corporate numbering plan: coordinated, location code based or mixed Definition of up to 1000 corporate network nodes Corporate network routing with first choice and up to three alternative route choices Enhanced set of telephony features via the network ISDN access Basic Rate (2B+D, 144kbit/s) Primary Rate (30B+D, 2Mbit/s) Interfaces: Q interface (leased-line QSIG) T interface (switched public ISDN line with DSS1) Analog extensions Max. loop resistance (incl. telephones) 2500 Ohms Current feed: 2x400mA, 48VDC, or 2x800mA, 48VDC Impulse speed: 10Hz 10% Make/break ratio: 33/67ms or 40/60ms DTMF signaling: ITU-T Q.23 Timed break of loop: 80120ms Leakage resistance: 40 kOhms Digital extensions Max. line length: 800m with 0.5mm diameter cable ISDN S-interface According to ETSI and Australian recommendations, supporting: Group 4 fax PC with ISDN board PC with ISDN board and telephone Terminal adapter Videophone ISDN telephone Bearer services supported include: Speech Unrestricted 64kbit/s Unrestricted digital information (with tones/announcements, 7 kHz) 3.1 kHz audio Video Supplementary services supported include: Transfer Hold Suspend Maximum range: Short passive bus: up to 250m Extended passive bus: up to 500m

Environmental Operating temperature: +5C to +40C Relative humidity: 1580% Electrostatic discharge: >8kV at 30% humidity, complies with IEC 801-2 System programming Local programming via V.24 (RS-232) interface Web-browser based Management Suite for local (via V.24 or LAN connection) or remote (via built-in) (V.22 modem or Internet connection) configuration, O&M and upgrades EMC Standards Compliance Emission: EN 55022 Class A/Class B Immunity: EN 55024 Regulative Compliance Information: Hereby, Ericsson Enterprise AB declares that BusinessPhone BP250, BP50 and BP128i are in conformity with the essential requirements and other relevant provisions of EU directive 1999/5/EC Digital corporate networking (QSIG standards) Basic Call Control ETS 300 172/ISO 11572, ISO 11574 GFP (within the scope of the supported supplementary service listed below) ETS 300 239/ISO 11582 Supplementary services CLIP, COLP, CLIR: ETS 300 173/ISO 14136 CNIP, CONP, CNIR: ETS 300 238/ISO 13864, 13868 AOC: ECMA 211/212 Protocol compliance Layer 1: ETS 300 011/ETS Layer 2: ETS Layer 3: ETS 300 172
Ericsson AB SE-Stockholm www.ericsson.com/enterprise EN/LZT 102 3674-RC Ericsson AB, 2006
Subject to alterations without notice. Produced in Sweden on Eco-labeled paper

XGS ComPrint

Hands-on Systems Saves AU$25,000 by Implementing Unified Messaging with Dialogic Media Gateway

Case Study

Close Cooperation among Dialogic, Microsoft, and Ericssons Ecosystem Achieves Worlds First Connectivity

CASE SUMMARY

Challenge
The voice mail system failed at Hands-on Systems, leaving the busy Australian system integrator with the prospect of replacing its existing PBX at a cost of AU$25,000.

Solution

Members of the Ericsson ecosystem along with Dialogic and its Australian distributor Westan and Microsoft cooperated closely to achieve a worlds first connection between Microsoft Exchange Server 2007 and a gateway from the Dialogic 2000 Media Gateway Series on the Ericsson BusinessPhone platform, saving Hands-on the cost of purchasing and installing a new communications infrastructure. Hands-on then used the expertise of its own staff to configure the unified messaging features of Exchange Server 2007 while continuing to use its existing PBX. Later Hands-on moved smoothly to Microsoft Office Communications Server 2007 to take advantage of its unified communications features such as presence, again using the PBX-IP connectivity provided by the Dialogic gateway in lieu of purchasing a new system.

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When the voice mail system failed in the offices of Hands-on Systems, the busy Australian system integrator faced a decision similar to one that many of its clients are currently making. As a Microsoft Gold Partner, Hands-on was well aware of the exciting new unified messaging (UM) capabilities in Microsoft Exchange Server 2007 and the enticing unified communications (UC) functionality in Microsoft Office Communications Server 2007. Hands-on wanted to take advantage of these features, which promised to boost efficiency significantly.
According to Robert Davidson, Director of Engineering and Infrastructure at Hands-on, moving to the new software was a given based on all the good things we had heard during our prelaunch training from Microsoft. Our only concern was our infrastructure. Before the company could upgrade, Hands-on faced a major (and possibly very costly) decision. Should they stop using their Ericsson BusinessPhone 250, the tried-and-true PBX that had been serving them faithfully since the late 1990s, and purchase a new communications system? Or should they buy a gateway to connect their IP network to the Ericsson BusinessPhone 250? An estimated AU$25,000 hung in the balance the amount that Hands-on estimated they would have to spend if they decided to buy an entirely new PBX system.

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For more information, visit www.dialogic.com
Davidson decided to try the gateway option, and became part of a worlds first achievement the integration of Exchange Server 2007 and the Ericsson BusinessPhone platform using a Dialogic media gateway. Cooperating to make the connectivity a success were Dialogics authorized Australian distributor Westan Australia Pty Ltd, Ericsson and its channel partners, and Dialogic technical support. According to Adrian Roestorf of Ericsson, Tom Carruthers, a Business Development Manager at Essential Data and Voice (an Ericsson Reseller) put a solution together for Hands-on to maximize its existing Ericsson system while utilizing the latest software. The solution included a gateway from the Dialogic 2000 Media Gateway Series (DMG2000 Gateways) that would
allow integration with Exchange Server 2007. Cooperation both within the Ericsson ecosystem and with Dialogic and its distributor Westan was excellent, reported Roestorf. Experts from our channel partners, including Essential Data and Voice, worked together on a combined connectivity solution with Dialogic and Westan. We now have a bundled solution from Ericsson, Microsoft, and Dialogic that should work seamlessly in many other businesses that use the Ericsson BusinessPhone platform and Microsoft software. Once the actual connection was achieved, Hands-on had the expertise in house to handle the upgrade to Exchange Server 2007 and Office Communications Server 2007.

Results

Hands-on reports benefiting in three ways from the new UM/UC system enabled with the Dialogic gateway and Microsoft software on its Ericsson BusinessPhone 250: personal productivity, business savings, and new expertise to share with its customers. Although productivity gains are often difficult to quantify, Davidson cites many personal efficiencies he has experienced. You simply feel more in control, and workflow is streamlined. For example, I can now drag-and-drop a voice mail from a client and email it to exactly the right person who can then take care of it quickly. And they dont receive the information secondhand they can listen to the actual message themselves. I can also reach my staff members easily since call routing is now much more flexible. My call can be directed to the correct device to a soft phone on their notebooks or desktops if they are in the office or to a PDA if they are at a client site. I also can see a list of contacts, divided into teams, and know exactly who is available. Business savings are easy to quantify. The price of a new PBX saved by buying a Dialogic gateway instead allowed Hands-on to use the AU$25,000 to purchase better integration features. Another savings came on handsets. We can now use soft phones in place of hardware handsets, which not only provides considerable savings but also much more convenience. Finally, Hands-on employees can now confidently say that they have personal knowledge and expertise in adding UM and UC functionality without replacing entire legacy phone systems. We can recommend a solution that we have implemented and are using every day, comments Davidson. We can actually show UC presence and a UM combined interface on our own laptops or PDAs, thanks to Microsoft, Dialogic and its distributor Westan, and Ericssons channel partners. This has improved our image and expertise enormously, and allows us to show our clients the kind of efficiency we can deliver for them. We can provide greater efficiency because we have done it ourselves in our own business

About Hands-on Systems

Hands-on Systems is a Microsoft Gold Certified Partner with over 20 years experience in providing business management systems and computer network infrastructure to mid-sized companies in Australia and overseas. Hands-on consultants and engineers are all tertiary qualified and include staff with additional qualifications in accounting, IT, and project management.
About Dialogic Corporation
Dialogic Corporation is a leading provider of world-class technologies that enable innovative mobile, video, IP, and TDM solutions for Network Service Providers and Enterprise Communication Networks. Dialogics customers and partners rely on its leadingedge, flexible components to rapidly deploy value-added solutions around the world.
About Westan Australia Pty Ltd
Westan Australia is a leader in technology distribution for the Communications, IT, and Consumer Electronics markets with branches and warehousing across Australia. Westans MS&CT Division is the dedicated distributor of Dialogic products in Australia and New Zealand supporting Application Development and System Integration companies with local supply, technical, and product support.

About Ericsson

Ericsson is shaping the future of Mobile, Broadband Internet, and Enterprise communications through its continuous technology leadership. Providing innovative solutions in more than 140 countries, Ericsson is helping to create the most powerful communication companies in the world.

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