Optional key panel (A-Q) 17 dual-function programmable keys per key panel. Four panels can be connected. Note: If one or two key panels are used, the optional key panel DBY may be used. However, if three or four key panels are used, all optional key panels must be of type DBY 409 02.
Loudspeaker Handset with hearing aid function Please note: The handset may retain small metal objects in the earcap region.

Attendance

These facilities are for re-routing your incoming external calls to an alternative answering position.
When you activate off duty, all incoming external calls to the operator queue will be routed to an alternative answering position.

Activate

Off duty Press to activate The lamp lights. Console is off duty.
Temporary change of alternative answering position is possible:
Press (see display) Type in the new alternative answering position Note: This procedure can only be performed by the last active operator. Press to confirm
12 May 10:35 C= 0 I= 0 +15^|| OFFDUTY ACTIVATED || ANSW.ADDR: 1210 || || redial temp prog

directory

Deactivate
Off duty Press again to deactivate The lamp extinguishes. Console attended.

Night switch

This function switches the whole system to the night switch mode. The night switch mode routes all incoming external calls to a defined night answering position e.g. an answering machine.
Press to activate (pre-programmed) The lamp lights. Night switch active.
Press again to deactivate (pre-programmed) The light extinguishes. Night switch passive.

Incoming Calls

Internal calls
A ringing signal indicates an incoming call. The display shows the number and the name of the internal caller.

External calls

A ringing signal indicates an incoming call. If you are connected to a digital trunk line (ISDN), the display shows the number of the external caller and in case of diversion in the public net the display shows the number of the diverted as well as the calling party, see also section ISDN facilities. A trunk line is the same as an external line.
Either a new call (external or internal) or a recall (recall from hold, from no answer, from camp on or a serial call). The left side of the display shows the type of call. or Press or lift the handset to have speech connection If you dont lift the handset the call is in handsfree mode, via the loudspeaker and microphone, or connected directly to your headset (if installed).

Option 1

To transfer the call to the busy extension:
Press and hold (see display) The conversation partner of the busy extension, is shown in the display. Press to place the call The call will be placed automatically when the extension becomes free. The extension will hear a call waiting signal.

Option 2

To camp on the call: Notify Loop 1 Press Press any free loop key The key lamp shows steady light. The call is now in camped on state, with notification of free extension. You can answer new incoming calls. Note: Calls cannot be camped on to internal group numbers. A ringing signal and the loop key lamp flashing indicates that the extension is free. Answer within eight seconds by pressing the loop key, otherwise the call will be placed automatically. Loop 1 Press The loop key light extinguishes.
Press to call the extension
Press to place the call or If the caller wants another extension: Loop 1 Press
Press Call the new extension and place the call in the normal way.

Option 3

The caller prefers to call again later:

Press to disconnect

Clear 16
Press to disconnect BusinessPhone - Operators Console
Intrusion and forced release
If a called extension is busy, you can break into ongoing calls and give new calls priority. To intrude on the busy extension:
Press and hold (see display) The conversation partner of the busy extension, is shown in the display.
Press to intrude A warning tone is heard. Inform the extension of the new call. Select option 1 or 2
The extension accepts the call:
Press again The person talking to the extension is disconnected.
Press Speech connection with the caller. Inform the caller. Press to place the call
The extension asks the caller to wait:
Press again Speech connection with the caller. Inform the caller. Press to place the call The call will be placed automatically when it becomes free. Note: If the intrusion isnt allowed, ask the caller to call back.

Busy external line

If no external line is available for your call: Notify Loop 1 Press Press any free loop key The key lamp shows steady light. You can answer new incoming calls. A ringing signal and the loop key lamp flashing indicates that an external line is available. Loop 1 Press again The loop key light extinguishes. External dialtone. Continue making the external call.
Intrusion on a busy external line

Press to call the third party When the third party answers:
Press to establish a three party conference (see display) Conference tone will be sent. Select option 1 or 2
Finish the conference: Depending on which partner you want to disconnect from the conference, you can press the left or right clear button.
Press to finish conference or
Press to finish conference
If you want to connect your conference partners:

extend

Press to connect (see display) Note: Make sure, that you are connected to the desired party. Please read the notes and warnings in section Useful hints.

Call Ordering

These functions allows you to order internal calls, external calls or an external line for other extensions. The ordering extension may or may not remain on line.

Dial tone ordering

An extension calls and orders an external line with dial tone. The caller remains on the line. Ask the caller to wait
Press the digit(s) for external call access External dial tone. or
Press a pre-programmed line key External dial tone. Press The ordering extension receives the external line with dial tone.

Call ordering on line

An extension calls and orders a call to an external or internal party. The caller remains on the line. Ask the caller to wait and call the requested party The normal way of making an internal or external call. See sections Outgoing calls - Internal or external calls. Press to place the call 26 BusinessPhone - Operators Console

Call ordering off line

An extension calls and orders a call to an external or internal party. The caller does not remain on the line after ordering. Call the requested party The normal way of making an internal or external call. See sections Outgoing calls - Internal or external calls. You can reserve a line for the call, see below. Ask the called party to wait
Call the extension that ordered the call and press Announce the call when the extension is answered. Press to place the call

Reserve a line

You can key the callers extension number first and then the requested number in order to reserve one of the callers lines.
Call the extension that ordered the call and press The extension will be transferred to the left display and one of the callers line will be blocked. Call the requested party The normal way of making an internal or external call. See sections Outgoing calls - Internal or external calls. Ask the called party to wait
Press The ordering extension is called. Announce the call when the extension is answered. Press to place the call
You may be the answering position for calls that are diverted from the extensions in the office.
Receive information for diverted calls
You have answered a call that is diverted to you. Information is registered on the extension.

div-info

Press and hold (see display) The information is shown. Inform the calling party.
12 May 10:35 +15^|| 1 TIME OF RETURN C= 0 I= 0 || BACK 17:30 > 207 SPEECH<|| >CHAMBERS DIV<|| directory bypass div-info
If there is voice information, you will hear it.
Press Inform the caller. You can place or disconnect the call.

Bypass diversion

This is useful if you have to place an urgent call with or contact an extension that is diverted. You have called an extension with diversion:

bypass

Press (see display)

Speech 28

Press to bypass the diversion and call the extension BusinessPhone - Operators Console
Change diversion address for another extension
As an operator you have the possibility to change, activate or cancel the diversion address for another extension, for example when someone is ill and wants his calls to be answered by another person. You can control both internal and external diversions. Note: A blocked extension will be bypassed.
Change and activate internal diversion
To change and activate a programmed internal diversion.

*21* *

Dial Dial the extension number and press
Enter the new diversion address
Press to activate the individual diversion Verification tone.
Press to finish the procedure Note: An individual internal diversion cannot be activated if an individual external diversion is already activated.
Cancel internal diversion

#21* #

Dial Dial the extension number and press The programmed internal diversion is deactivated.
Press to finish the procedure
Program and activate a new external diversion address
To set a new individual external diversion address:

*22* * 0

Dial the digit(s) for external call access and enter the new external diversion address A maximum of 24 digits.
Cancel external diversion

#22* #

Dial Dial the extension number and press The programmed external diversion is deactivated.

Press to finish the procedure Note: The programmed diversion address is not removed from the memory, the diversion is just inactive.
Re-activate external diversion
To activate a programmed external diversion.

*22* #

Clear 30
Press to finish the procedure BusinessPhone - Operators Console
You can insert text or voice information for any extension in the system. This is useful for keeping the stored information up-to-date for colleagues who are out of their offices. Information can be of three kinds: 1) Pre-defined texts Enter the reason for the absence and the date and time of return. 2) Voice information Record a voice message and name the absent information. 3) Free text information (only to display phones) Activate a personal text.

Enter information

In order to enter information, you first have to select the address (extension number). Info Press
12 May 10:35 C= 0 I= 0 +15^|| OPERATOR 200 || || ABSENCE INFORMATION FOR: 200 leave chnge-no.

chnge-no.

Press (see display) The info lamp lights. This function may not be allowed, please ask your system administrator. Dial the extension number

activate leave absence

Press (see display) Press (see display) Press to activate (see display) Now you can register information on the extension.
12 May 10:35 C= 0 I= 0 +15^|| OPERATOR 200 || || ABSENCE INFORMATION FOR: 207 pre-text voice free-text
Select Pre-defined text, Voice or Free text information

Pre-defined texts

You have selected the address.

pre-text

12 May 10:35 C= 0 I= 0 +15^|| OPERATOR 200 || || 1 TIME OF RETURN BACK HHMM activate next-info return

next-info

Select appropriate info using next-info (see display)
Enter Completing info from the table below If you do not know the time of return, just activate. Code Time of return Date of return Lunch Meeting Vacation Illness Completing info hour (00-23) minute (00-59) month (01-12) day (01-31) back at, hour minute back at, hour minute back, month day back, month day
In case of a typing error, press to delete the latest entered digit.

activate

Press (see display) The programmed absence info will be shown in the display. Internal callers receive the information on the display (or as spoken information to callers without display phone). Press to finish the procedure
Pre-defined texts example: Vacation, back June 27

pre-text next-info

Press (see display) Select appropriate info using next-info (see display)
12 May 10:35 C= 0 I= 0 +15^|| OPERATOR 200 || || 5 VACATION BACK MMDD activate next-info return
Enter month and day Press (see display) Information active.

Voice information

Press (see display) After a short tone the voice recorder starts.
12 May 10:35 C= 0 I= 0 RECORDING record +15^|| OPERATOR || || pause 200

Off duty Press The lamp extinguishes.
Retrieve messages - internally

Common mailbox

Press the common mailbox key (pre-programmed)
Press to connect During the procedure you will be asked for your extension number and your password. See section Security.
Retrieve messages - externally
To retrieve your messages from an external position: Dial your companys telephone number
Dial the common mailbox number

Abbreviated Numbers

By using abbreviated numbers, you can make calls simply by pressing a few keys. Frequently used external numbers are stored as common abbreviated numbers in the exchange. A total of 71 individual abbreviated numbers (your personal most frequently used external numbers) can be stored and used on the keys A to C on the telephone, and on the key-panel keys. Note: Functions that you activate/deactivate via a dial code, e.g. *32* and #32# for reminder, can also be stored as individual abbreviated numbers.
Common abbreviated numbers
External numbers are stored centrally in your BusinessPhone system. Common abbreviated numbers can be dialled from every extension that has the authority to do so.
Dial the common abbreviated number Please refer to your telephone directory.
Individual abbreviated numbers
You can program and activate your most frequently used external numbers on the 2nd layer of a programmable key. This procedure can also be used if you want to program a function that is activated/deactivated via a dial code. 2nd Press
Press to make a call or activate a dial code (pre-programmed)
Program individual abbreviated number
How to program external numbers or dial codes on the keys A to C on the telephone and on the key-panel keys.
12 May 10:35 C= 0 I= 0 +15^|| OPERATOR 200 || || PHONE PROGRAMMING key short-no. settings ringing

short-no.

Press (see display) Press a programmable key
Dial the digit(s) for external call access and dial the number Which digit to press for external call access, depends on the configuration of the system. The number can consist of up to 24 digits. or
Dial a code Press to store the number or the code (see display)
Press to finish programming Note: The dual-function keys allow individual abbreviated numbers and other functions e.g. dial-by-name to be combined on the same keys. You can remove the transparent cover in order to write the names beside the keys. Put the name referring to the individual abbreviated number in the field below the line to indicate that it is the secondary function.

Dial-by-name

You can program and activate directory numbers (extensions and common abbreviated numbers) on the programmable keys.

Head Office

Press to make a call (pre-programmed)

Program dial-by-name

How to program an internal directory number on a programmable key.

prog key

Press (see display) Press (see display) Press a programmable key The pre-programmed function will be shown in the display.

change

12 May 10:35 C= 0 I= 0 +15^|| OPERATOR || || SELECT FUNCTION NAMECALL backward forward enter 200

10 return

Note: If programmed names already exist, press backward or forward until the function Namecall is shown (see display).
12 May 10:35 C= 0 I= 0 +15^|| OPERATOR || || ASSOCIATED NUMBER store 200

return

Dial the number You can use any directory number, e.g. a common abbreviated number or a colleagues extension number.

Clear 48

Press to finish programming BusinessPhone - Operators Console
Integrated telephone directory
You can search for all directory numbers and common abbreviated numbers in the integrated telephone directory.
Press (see display) The display shows :
12 May 10:35 C= 0 I= 0 +15^|| OPERATOR || || 200

internal external

You can choose between internal telephone directory that contains all directory numbers, and external telephone directory that contains all common abbreviated numbers.

internal

Press (see display) To search in the internal telephone directory. Press (see display) To search in the external telephone directory. You can press search (see display) to step through the whole directory or use the keypad to select the first or more characters of the second name.
12 May 10:35 C= 0 I= 0 B_ search disconn +15^|| OPERATOR || || 200

external

Note: How to write text is described in section Write text.

search

Press (see display) If the proposal is correct, call the number (see display). If not, use backward or forward to step through the directory.

Call Metering

When the BusinessPhone system is provided with metering information from the public net, the call metering function can be used to check the costs of outgoing calls. The BusinessPhone system offers several options to obtain this information.

OWN COSTS: other check

Press to initiate a system check (see display) When a fault is found the following information will be shown:
12 May 10:35 C= 0 I= 0 +15^|| || || CALLER RECORD FAULTY display
Press to display the fault records (see display) The display shows the first fault record in the system. The display information includes the extension numbers which have been deleted during the reconfiguration and the related costs for these extensions.
12 May 10:35 C= 0 I= next +15^|| || || 5700.00 reset COSTS return

ATS cost/pulse

next cost/pulse
Press to step through the faulty records (see display) Press to toggle between the indication in pulses or costs (see display)
Press to reset the faulty record (see display) In this case no print out will be initiated to the connected printer. Press to return to previous menu (see display)

Operator supervised call

An extension can order an external call to be metered. The caller can remain on the line or hang up (off line) while you establish the call.
Registration on the callers individual call meter: Set up the external line See section Outgoing calls - External calls. External dialtone.
12 May 10:35 +15^|| C= 0 I= 0 || > 701 SPEECH<|| 207 >123456 MET<|| SMITH save

FREE 1 meter

Press (see display) Continue setting up the external call, see section Call ordering.
Recall after the call is terminated: Press The display informs about call duration, number of pulses or costs (depending on the configuration). Note the information.
12 May 10:35 +15^|| C= 0 I= 0 || SMITH 701 RECALL || DURATION MET || PULSES

00.00.50 3

If you want to register the cost information: Press again The call is registered on the callers individual call meter.
Press to disconnect the call
Registration on a specified account number:

Account

Press (pre-programmed)

Dial the account number

Press again (pre-programmed) Continue setting up the external call.

Group Facilities

When you are working together in a team the following group facilities can be very useful. You can page your colleagues, give them telephone attendance or pick up their incoming calls.

Loudspeaker paging

You can page all extensions in a group and give a voice message.

Paging

Press (pre-programmed) All extensions in a group are called. Press again and hold the key (pre-programmed) Give the voice message and then release the key. Now you can wait for answer, or terminate. If you do not get an answer within 30 seconds, the paging function will be terminated automatically.

Answer paging

A short signal and a flashing Paging-key will inform you when a loudspeaker paging is received.
Press (pre-programmed) An internal call is established with the paging party.

Key-system

With this function, all (or selected) external lines are represented by pre-programmed keys on all phones.

External line

Press to answer or make calls (pre-programmed) A flashing lamp beside the key indicates an incoming call. 59

Group hunting

Your telephone can be included in one or several hunt groups. In a hunt group all members are represented with one common directory number. 16 hunt groups can be programmed, each containing 1 to 20 members. A member can be either an extension number, an operator console or a fictive number. Please ask your system administrator if you require this function. Note: The number of cordless extensions in a hunt group are limited to eight (including tandem configurations). Incoming calls to the hunt group are directed to free extensions in the group. The hunt order within the group can be changed to suit your needs. If no one answers this call before the programmed time, the call is forwarded to the programmed answering position (e.g. operator). Note: If all members in a hunt group are busy, the callback or intrusion functions are not available, however the camp-on function can still be used.

Log in

Before you can answer group hunting calls, you must log in. To log in to one hunt group:
Dial Dial the hunt group code Please ask your system administrator for the configured number.
To log in to all hunt groups:

*28* *#

Dial Press
Answer group hunting calls in the normal way. 60 BusinessPhone - Operators Console

Log out

To log out from one hunt group:
Dial the hunt group code Please ask your system administrator for the configured number.
Press Note: If you are logged in to more than one huntgroup and log out from one of them, the display will show the following text:
12 May 10:35 C= 0 I= 0 +15^|| || || LOGGED OUT FROM AT LEAST ONE PBX GROUP directory redial temp prog
To log out from all hunt groups:

#28* *#

Common bell
The common bell facility allows all extensions of the system (operator included) to pick up the call from an extension that has been predefined as a common bell extension.
Dial the common bell pick up code Please ask your system administrator for the common bell pick up code. You will immediately be connected with the calling party. If two or more extensions simultaneously attempt to answer a call from the common bell extension, only the first extension will pick it up. The other extensions will receive the number unobtainable tone and their displays will show the message No call waiting at common bell. This will also happen if you dial the common bell pick up code and there are no calls waiting at the common bell extension. Note: You can also program the common bell code on a function key.

Doorphone

The doorphone is used to monitor the admission to your company, i.e you can open the doorlock from your phone.
Answering doorphone calls
Press (pre-programmed) You will be in speech connection with the calling party.

Opening of the doorlock

After you have answered the doorphone, you can open the door by dialling the door-openers directory number. Dial the door-openers directory number Please ask your system administrator for the number.
Direct Inward System Access (DISA)
If you are working externally and you have the need to make business calls, call your company and use the company PBX to make an external call to the desired party. You just pay the costs for the phone call to your company. The other costs will automatically be placed on your extension number or on a special project. Note: To activate this function, you have to change the default password from 0000 to a personal one. Which code to use and how to change it, see section Select password. During the procedure you will be prompted for your password. Use the quick reference card at the beginning of the guide to remember these specific numbers. Dial the public number of your company
followed by the DISA number Ask the system administrator for the defined DISA number. Dial the external number 66 BusinessPhone - Operators Console

Security

You can block your extension in order to prevent unauthorized use of your telephone, e.g if your external calls are placed on a specific account number.

Block extension

Dial to block your extension Verification tone.

Un-block extension

Dial your password
Press to re-open Verification tone. Your extension is open for use.

Select password

You can use your four-digit password for blocking your phone from unauthorized use, or for making external calls from any blocked extension.
Dial to select a new password
Dial your present password The default password is 0000.

Dial your new password

Press Verification tone.
12 May 10:35 C= 0 I= 0 +15^|| || || ||

#*72*----*1234#

Bypass blocked extension
In order to make a call, you can temporarily bypass a blocked extension.

Bypass own extension

Press Dial tone. You can make one call from your extension.

Bypass another extension

This makes it possible to make a call on another, blocked extension, by using your password.

Change cables

To remove a cable, push down the plugs stop. Use a screw-driver to unlock the stop.
Wall mounting handset hook
When mounting on a wall, you have to pull out and turn the hook.
Install stand and adjust telephone

Press to decrease angle

Pull to increase angle

Tiltable display

Adjustable angle

Install keypanel

24 V a.c. connection when more than two key panels are used. Connection must be to the first key panel
Connect cable Attach key-panel unit Secure with screws Install stand
When connecting one or two optional key panels to your telephone the DBY key panel may be used. No external power cables are required for this key panel, as power is supplied from your telephone. However, if three or four key panels are to be connected, then the DBY optional key panel must be used for all key panels connected to your telephone. Whereby, a 24 V a.c. power cable must be attached to the first key panel connected to your telephone to provide power to all key panels.

Placing the telephone

Do not place your telephone on sensitive surfaces. Use a non-slippery pad to protect your furniture from possible damage. Do not place your telephone near sources of extreme heat, e.g. near the radiator. Make sure that the line cable isnt creased.

Cleaning the telephone

Use a slightly moistened (not wet) cleaning-rag or an anti-static rag and wipe off the telephone carefully. Do not use rough rags, solvents or aggressive cleaning fluids. Any damages of the telephone, that are caused by non-observance of these instructions, are not part of the liability given by the manufacturer.

Useful Hints

Connections between external lines
With your BusinessPhone PBX, you can establish an external call diversion or a conference with more than one external party or transfer an external call to another external destination (e.g. a mobile phone). These features are very useful for everyday business life. Note: When these features are used, your BusinessPhone will occupy at least two external lines. However, there may be disadvantages in connecting to several external lines. We would therefore like to draw your attention to the following: Please do not transfer external calls to an external mailbox, to information systems or to external parties before they have answered Try to avoid diverting calls to third parties before they have answered Cancel your calls by pressing the Clear-key
If the external parties are not persons (mailbox, automated information or attendant systems, etc.), connections on external lines can last a long time, which can be costly. Moreover, such calls may occupy two of your systems external lines. You can restrict connections between the external lines by re-programming your system. Please ask your system administrator or contact our service center for more information.

Abbreviated numbers 46 Common 46 Dial-by-name 48 Directory 49 Individual 46 Account number 63 Alarm interface unit 76 Answer an incoming call from an ISDN-line 72 Answer calls 11 Answer mode 90 Attendance 9 Audible adjustments 89 Automated attendant 65 Background music 65 Block extension 67 Busy extension 15 Busy external line 18 Bypass blocked extension 69 Bypass diversion 28 Call metering 50 Account number 58 Cost of the last call 50 Printout 54 Read cost counters 51 Supervise call 57 System check 56 Call ordering 26 Off line 27 On line 26 Change diversion address for another extension 29 Change information 36 Change sending extension 40 Check and store received messages 42 BusinessPhone - Operators Console
Check sent messages 41 Common abbreviated numbers 46 Common bell 62 Common mailbox system 44 Conference 25 Conference unit 76 Cost of the last call 50 Description 6 Dial tone ordering 26 Dial-by-name 48 Dictaphone function 43 Direct Inward System Access (DISA) 66 Display info 85 Diversion 28 Bypass 28 Change address 29 Information 28 Doorlock 66 Doorphone 66 During calls 20 Conference 25 Handsfree 24 Hold 22 Loudspeaker 24 Monitor 23 Mute 24 Serial call 23 Transfer 20 Enter information 32 Expansion key panel 76 Extend mode 91 External calls 11, 14 External diversion 30 Extra handset 77 105
Free text information 31 Function codes and required data 84 Glossary 97 Group facilities 59 Common bell 62 Hunt group 60 Key-system 59 Page extensions 59 Group hunting 60 Group listening 24 Handset and loudspeaker volume 92 Handset to handsfree 24 Handsfree to handset 24 Headset 78 Hold 22 Incoming calls 11 Answer 11 Silent ringing 12 Individual abbreviated numbers 46 Individual hold 22 Individual hold and monitor 23 Information 31 Change 36 Erase 36 Free text 35 Pre-defined 33 Voice 35 Install cables 100 Install keypanel 102 Installation 100 Adjust telephone 101 Cables 100 Cleaning 103 Key-panel 102 Placing 103 Stand 101 Wall mounting 101 Integrated system check 56 Integrated telephone directory 49 Intercom line 65 Internal calls 11, 13 Internal diversion 29
Internal messages 37 Intrusion and forced release 17 ISDN facilities 71 Answer call 72 Make call 73 Malicious call 74 Number identification 71 Number secrecy 75 Key panel 76 Key-system 59 Lamp indications 88 Last external number redial 14 Least cost routing 70 Loudspeaker paging 59 Mailbox system 44 Make an external call on an ISDN-line 73 Make external calls 14 Make internal calls 13 Malicious call identification 74 Messages 37 Call-back 38 Change sender 40 Check and store received 42 Check sent 41 Record 43 Repeat 39 Returned 40 Send 37 Text 39 Voice 38 Music 65 Mute 24 Night switch 10 Number identification 71 Number secrecy 75 Off duty 9 Operator hold 22 Operator supervised call 57 Option unit 77 Optional equipment 76 Other useful facilities 63

Outgoing calls 13 Busy extension 15 Busy external line 18 Intrusion 17 Make 13 Redial number 15 Save number 15 Supervise 19 Password 68 Personal settings 89 Pre-defined texts 31 Printout 54 Program a function 81 Programming 80 Read out cost counter for others 51 Read out your own cost counter 50 Receive information for diverted calls 28 Redial number 14 Reminder 64 Repeat message 39 Returned messages 40 Ringing signal 92 Save external number 15 Security 67
Select password 68 Send message 37 Serial calls 23 Settings 89 Short numbers 46 Signalling mode 91 Signals 95 Silent ringing 12 Supervise long distance calls 19 System check 56 Tape recorder 77 Telephone directory 49 Tones 94 Tones and signals 94 Transfer 20 Un-block extension 67 Useful hints 104 Visible signals 88 Voice information 31 Volume 89 Wall mounting handset hook 101 Write text 96
Designation Card Manager and Voice Guide
BusinessPhone Designation Card Manager
On the CD you will find helpful products and your user guide in electronical format. Hardware requirements: CPU Pentium 200MHz, 64 MB RAM 20 MB free memory on hard disk (optional) VGA 800*600, 256 colors Sound card (recommended), CD-ROM drive (24x)
Software requirements: Operating system: MS Windows 95/98, MS Windows 2000 or MS Windows NT 4 (service pack 3 or higher)
No send an e-mail to: CD-ROM? Please
businessphone.documentation@sea.ericsson.se and we will send you a personal copy for free!
Voice guide for the integrated mailbox system
A pocket-size voice guide, that will help you with the integrated mailbox system, for example useful when you are on the move.

Quick Reference Guide

During calls
Ext. No. Call first ext. Check received messages:
External diversion You get busy tone or no answer
Program/activate external diversion:
Ext. No. * Line access code External No. # Clear

# * Ext. No. #

Ericsson communications solutions for enterprise networks combine and improve advanced ways of exchanging information via voice, data, video and evolving future media. This requires a true understanding of how businesses and professionals interact an understanding that goes far beyond meeting just the technological requirements. Our customers include owners of small to large enterprise networks, local as well as multinational. We also offer solutions for Internet service providers. We deliver quality of service over converged networks. We provide staff with full onsite and offsite mobility.

Dialog4224En.book Page 8 Tuesday, August 24, 2004 5:40 PM
Mute To switch the microphone on or off. See section During Calls on page 37. Loudspeaker on/off To switch the loudspeaker on or off. See section During Calls on page 37. Headset key See section Headset - Dialog 4224 Operator on page 107. Answer/Extend / Enter a. To answer/extend calls. See sections Incoming Calls on page 21, Outgoing Calls on page 23, Call Metering on page 47, Group Features on page 78 and Other Useful Features on page 88. b. To enter/select information. See sections Attendance on page 19 and Messages on page 64. Volume control To adjust the volume. Also space/backspace in writing mode. See sections Settings on page 95 and Write Text on page 94. Microphone Optional key panel 17 Dual-Function programmable keys per key panel. Four panels can be connected. Note: Use only optional key panels of type DBY 419 01.
Loudspeaker Handset with hearing aid function Please note: The handset may attract and retain small metal objects in the earcap region.
Dialog4224En.book Page 9 Tuesday, August 24, 2004 5:40 PM

Dialog 3214

Display 5x40 characters. See section Display info on page 14. Menu Function keys The functions depend on the traffic state and will be shown on the last line of the display. When you are requested to (see display), press the required key to access the function. 2nd Key for access to secondary key functions (These functions are stated on the second line of the corresponding key). Message To send and receive messages. See section Messages on page 64. 9
Dialog4224En.book Page 10 Tuesday, August 24, 2004 5:40 PM
Info Enter information. See section Absence Information on page 59. Dual-Function programmable keys (A-C) Storing numbers, program functions. See section Settings on page 95. Dual-Function programmable key (B) / Headset key a. Storing numbers and program functions. b. The Headset function is only available with option unit (DBY 410 02) installed. The Headset key is programmed by the system administrator. See section Accessories on page 105. Clear key left / Clear key right To disconnect the left or right call, see section Incoming Calls on page 21. Speech left / Speech right To have speech connection with the left or right displayed caller. Also used to intrude on a busy extension. See sections Incoming Calls on page 21 and Outgoing Calls on page 23. Off Duty Sets the console in Off Duty state. See section Attendance on page 19. Monitor To monitor a call on hold. See sections Supervise long distance calls on page 32 and Individual Hold and monitor on page 41. Loop 1 / 2 / 3 To put calls on hold or camp-on calls. See sections Outgoing Calls on page 23 and During Calls on page 37. Notify To reserve an extension or external line when you receive busy extension or external line. See section Outgoing Calls on page 23. Volume control To adjust the volume. Also space/backspace in writing mode. See sections Settings on page 95 and Write Text on page 94. Mute To switch the microphone on or off. See section During Calls on page 37. Loudspeaker on/off To switch the loudspeaker on or off. See section During Calls on page 37.

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Incoming Calls

Internal calls
A ringing signal indicates an incoming call. The display shows the number and the name of the internal caller.

External calls

A ringing signal indicates an incoming call. If you are connected to a digital trunk line (ISDN), the display shows the number of the external caller and in case of diversion in the public net the display shows the number of the diverted as well as the calling party, see also section ISDN Facilities on page 83. A trunk line is the same as an external line.
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Answer calls

Either a new call (external or internal) or a recall (recall from hold, from no answer, from Camp-on or a serial call). The left side of the display shows the type of call. Press or lift the handset to have speech connection. If you dont lift the handset the call is in handsfree mode, via the loudspeaker and microphone, or connected directly to your headset (if installed).

serial.

Press to end the call. How to transfer an incoming call, see section Transfer on page 38.

Silent ringing

This function is useful if you do not want to be disturbed by the ringing of the telephone. Incoming calls will only be indicated on the display. Note: For the Dialog 3214 this function requires the release number R5B or higher, see the underside of your telephone.
In idle mode: Press to mute the ringer for incoming calls.
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Outgoing Calls

Sometimes you make a call but the person is not available. These functions will help you in your attempts to establish contact with the called party.

Make internal calls

Thomas P
How to make internal calls. Dial an extension number or internal group number. The status of the extension is displayed. Or: Press a pre-programmed key. The status of the extension is displayed.

General handling:

Press to call an extension.

Speech

Press to end a call.
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Make external calls

Line out
How to make external calls. Press the digit(s) for external call access. External dial tone. Note: Which digit to press for external call access, depends on the configuration of the system.

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Common Abbreviated Numbers
External numbers are stored centrally in your BusinessPhone Communication Platform. Common Abbreviated Numbers can be dialled from every extension that has the authority to do so. Dial the Common Abbreviated Number. Please refer to your telephone directory.
Individual Abbreviated Numbers
You can program and activate your most frequently used external numbers on the 2nd layer of a programmable key. This procedure can also be used if you want to program a function that is activated/deactivated via a dial code. Press. Press to make a call or activate a dial code (preprogrammed).

2nd Thomas P

Program Individual Abbreviated Number
How to program external numbers or dial codes on the keys A to C on the telephone and on the key panel keys.
12 May 10:35 C= 0 I= 0 +15^|| OPERATOR 200 || || PHONE PROGRAMMING key short-no. settings ringing

short-no.

Press (see display). Press a programmable key.
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0z *z#

Dial the digit(s) for external call access and dial the number. Which digit to press for external call access, depends on the configuration of the system. The number can consist of up to 24 digits. Note: If your public network requires waiting for a second dial tone, press 2nd 2. Or: Dial a code (2 digits). Press to store the number or the code (see display).
Press to finish programming. Note: The Dual-Function keys allow Individual Abbreviated Numbers and other functions e.g. Dial-by-Name to be combined on the same keys. You can remove the transparent cover in order to write the names beside the keys. Put the name referring to the Individual Abbreviated Number in the field below the line to indicate that it is the secondary function.

Dial-by-Name

Head Office
You can program and activate directory numbers (extensions and Common Abbreviated Numbers) on the programmable keys. Press to make a call (pre-programmed).

Program Dial-by-Name

How to program an internal directory number on a programmable key. Press (see display). Press (see display). Press a programmable key. The pre-programmed function will be shown in the display.
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change

12 May 10:35 C= 0 I= 0 +15^|| OPERATOR || || SELECT FUNCTION NAMECALL backward forward enter 200

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From handsfree to handset
You have an ongoing handsfree conversation. Lift the handset. Conversation via the handset.
You have an ongoing conversation. Press to switch the microphone on or off. When the lamp lights, the caller will not be able to hear the conversation in your room.

Transfer

You want to transfer an incoming call to an extension. Dial the extension number or an internal group number. The status of the extension is displayed. Or: Press a pre-programmed key. The status of the extension is displayed. Select option 1 or 2. Note: If the extension is busy, see section Busy extension on page 27.
Transfer right away: Note: Make sure, that you are connected to the desired party. Please read the notes and warnings in section Useful Hints on page 112.
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Press. Or: Replace the handset. The call is transferred. External calls might only be transferred with the Transfer key, if this state of connection is allowed by the system programming.

Announce the call first:

Press to call the extension. Announce the call when the extension is answered.
Press. Or: Replace the handset to place the call.
Transfer to a busy extension
You can even transfer calls to busy extensions. The other party will hear a muted signal (Camp-on), and the call will be extended, as soon as the ongoing call is terminated (if Camp-on is allowed).

Callback

You are called back, if you have transferred an external call and the other extension has not answered the call within a certain time. Your telephone will ring again.
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Conference

You have an ongoing conversation and you want to establish a telephone conference. Dial the extension number of the third party. Note: Is the ongoing conversation partner shown on the right display, then you have to press left Speech before you can call the third party. Press to call the third party. When the third party answers:
Press to establish a three party conference (see display). Conference tone will be sent. Select option 1 or 2.
Finish the Conference: Depending on which partner you want to disconnect from the Conference, you can press the left or right Clear key. Press to finish the Conference. Or: Press to finish the Conference.
If you want to connect your Conference partners:

extend

Press to connect (see display). Note: Make sure, that you are connected to the desired party. Please read the notes and warnings in section Useful Hints on page 112.
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Individual Hold

Incoming calls can be put on hold for retake. You have speech connection with the caller. Press any free Loop key. The key lamp shows steady light. The call is put on hold. You can answer new incoming calls or put new calls on hold. Press again. The Loop key light extinguishes.

Call ordering off line

An extension calls and orders a call to an external or internal party. The caller does not remain on the line after ordering. Call the requested party. The normal way of making an internal or external call. See section Outgoing Calls on page 23. You can reserve a line for the call, see below. Ask the called party to wait. Press.
Call the extension that ordered the call and press. Announce the call when the extension is answered.
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Reserve a line

You can key the callers extension number first and then the requested number in order to reserve one of the callers lines. Call the extension that ordered the call and press. The extension will be transferred to the left display and one of the callers line will be blocked. Call the requested party. The normal way of making an internal or external call. See sections Outgoing Calls on page 23. Ask the called party to wait. Press. The ordering extension is called. Announce the call when the extension is answered.
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Call Metering

When the BusinessPhone Communication Platform is provided with metering information from the public net, the call metering function can be used to check the cost of outgoing calls. The BusinessPhone Communication Platform offers several options to obtain this information.

Cost of the last call

After finishing an outgoing external call, you have the possibility to see the cost of the last call. Dial. The display shows the cost of the last call.
Press to finish the procedure.
Read out your own cost counter
This is useful, when you want to check the accumulated cost of your own counter. Dial. The system shows the accumulated cost since the last reset.
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Read out cost counter for others
You can read out and reset the cost counters for other extensions and trunk lines. If your system is equipped with a printer you can initiate a printout. Dial. The system shows the accumulated cost of your own extension since the last reset.
12 May 10:35 C= 0 I= 0 +15^|| || || OWN COSTS: EUR other check

50 return

Press (see display). The system requires a Password.

activate

Enter the Password. Ask your system administrator for the defined Password.
In case of a typing error, press the Volume Down key to delete the latest entered digit. Press to confirm the Password (see display). Select the type of meter you want to read out.

free-text

Press (see display). Enter the text and press to store the information. Information stored. The complete information is shown constantly on the extension. Internal callers receive the information in the display. Note: How to write text is described in section Write Text on page 94. Press to finish the procedure.

Change information

Press. Press (see display). The info lamp shows a steady light. This function may not be allowed, please ask your system administrator.
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Dial the extension number.
12 May 10:35 C= 0 I= 0 +15^|| OPERATOR 200 || || ABSENCE INFORMATION FOR: 207 erase leave off chnge-no.

Erase erase absence

Press (see display). Press to erase the information (see display).

Change leave

Press to leave another information (see display). Or:

on/off

Press to activate/deactivate information (see display).
Receive information for diverted calls
You have answered a call that is diverted to you. Information is registered on the extension.

div-info

Press and hold (see display). The information is shown. Inform the calling party.
12 May 10:35 +15^|| 1 TIME OF RETURN C= 0 I= 0 || BACK 17:30 > 207 SPEECH<|| >CHAMBERS DIV<|| directory bypass div-info
If there is Voice information, you will hear it. Press. Inform the caller. You can place or disconnect the call.
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Messages

By using the Message system you can send, receive, forward and store different kind of messages. You have also access to a number of helpful features like placing external calls via the company network and many more.

Password protection

The first time you enter the Message system (only possible from your own extension) you might be requested to change your Password if it is default (0000). Note: Some systems are programmed to allow the Default Password.
12 May 10:35 C= 0 I= 0 +15^|| OPERATOR || || FIRST MBX USE-ENTER NEW PASSWORD: 200

Callback call-back

Press to send a Call Me message (see display).

Voice voice

Press to send a Voice message (see display). Use the menu keys to record your message and send it (see display). See section Absence Information on page 59.

Text text

Press to send a Text message (see display). Only available on display phones. See section Write Text on page 94. Press to finish the procedure. The message is sent. The Message lamp extinguishes.
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Repeat message

You can easily send the same message to several destinations. When the message is sent, the display shows:
12 May 10:35 C= 0 I= 0 +15^|| OPERATOR 200 || || MESSAGE IS SENT. REPEAT TO ANOTHER ? yes no
Press to select a new message (see display). Enter the new extension number. Press to send the message (see display). Repeat the procedure to send the message to the next destination. Press to finish the procedure.

Change sending extension

When you have dialled the receiving extension number, you can define another extension as sender. The display shows:
12 May 10:35 C= 0 I= 0 +15^|| OPERATOR 200 || || FROM NUMBER: 200 TO NUMBER: 205 send chnge-no. chnge-no.
Press (see display). The second Function key from the left (F2). Enter the new extension number. Continue sending the message.
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Check sent messages

You can check messages that you have sent, for instance if you want to erase a message. You can also check messages received at other extensions (not allowed by default, ask system administrator). Press. Press (see display. Press (see display).
12 May 10:35 C= 0 I= 0 +15^|| OPERATOR 200 || || CHECK MESSAGES - OWN OR OTHERS ? return own others

administr

Own messages own
Press to check your own messages (see display). Enter the receiving extension number. You can check and erase the messages that you have sent (see display).

Others others

Press to check messages for another extension (see display). Enter the receiving number that you want to check. All messages will be presented with senders name. You can check and erase the messages (see display). Press to finish the procedure.
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Forward a Voice message

Your received Voice messages (in the Common Mailbox) can be forwarded to other Mailbox numbers (Individual or Common). When you forward a Voice message to an Individual Mailbox, the Mailbox number is the same as the extension number.

Number Secrecy

By pressing a pre-programmed Number Secrecy key you can choose not to show your complete number (public + extension number) to the connected party.
12 May 10:35 C= 0 I= 0 +15^|| || ||> 738 SPEECH< ||>DISPLAY REST < save serial meter
Press a pre-programmed key to suppress your complete number to the public net. The lamp beside the key shows a steady light and the function remains activated until the key is pressed again.
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Other Useful Features

By using these features your productivity will be increased, e.g. you can set reminders for important meetings, place the cost for external calls on separate accounts, listen to music via the loudspeaker and much more.

Reminder

*32* z
The phone can be set to remind you at any time within the next 24 hours (multiple settings are allowed). Dial. Dial reminder time. (00-23) hour + (00-59) minute. Example: 1430.
12 May 10:35 C= 0 I= 0 +15^|| || ||
REMINDER TIME activate clear

*32* 1430

Note: If you receive busy tone, your extension does not have the authority to set a reminder. In case of a typing error, press the Volume Down key to delete the latest entered digit. Press to activate (see display).
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Press to finish programming. When the reminder time is reached, your phone rings with recall signal.

Cancel reminder

Dial to cancel all settings.

Background Music

You can listen to Background Music over the loudspeaker on your phone by pressing a pre-programmed Music key, or by entering the number for the music channel. Please ask your system administrator for the configured number. Press to activate the music (pre-programmed). The music automatically switches off when you make or receive calls and switches on again when the call is finished. Press to cancel the music. Note: You can adjust the volume, see section Settings on page 95.
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Doorphone

The Doorphone is used to monitor the admission to your company, i.e you can open the doorlock from your phone.
Answering Doorphone calls
Press (pre-programmed). You will be in speech connection with the calling party.

Opening of the doorlock

After you have answered the Doorphone, you can open the door by dialling the door-openers directory number. Dial the door-openers directory number. Please ask your system administrator for the number.

Intercom Line

Extra handset

Useful for involving a second person in your conversation, for talking or just listening.

Tape recorder

When a recording of the telephone conversation is needed, for evidence purposes, a tape recorder can be connected.
Headset - Dialog 4224 Operator
How to install the headset, see section Installation on page 113. The following headset functions are available.
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Activate/Deactivate the headset
Press the Headset key to activate/deactivate.
Press to have speech connection with the caller.
Press to terminate a Headset call.

Make calls

Dial the number.
Press to terminate the call.

Headset to handset

Lift the handset.

Handset to headset

Press the Headset key.
Headset with Group Listening
Press to toggle between headset with or without Group Listening.

Headset to handsfree

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Handsfree to headset

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Headset - Dialog 3214

The following Headset functions are available. Note: To use the Headset functions with the Dialog 3214 your telephone has to be equipped with option unit DBY 410 02. How to install the option unit, see separate installation instructions provided with the option unit.
Press the Headset key to activate/deactivate. Note: For the Dialog 3214, this key must be preprogrammed to handle calls via the headset.
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s s h h

Press. Press the Headset key.
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Useful Hints

Connections between external lines
With your BusinessPhone PBX, you can establish an external call diversion or a Conference with more than one external party or transfer an external call to another external destination (e.g. a mobile phone). These features are very useful for everyday business life. Note: When these features are used, your BusinessPhone will occupy at least two external lines. However, there may be disadvantages in connecting to several external lines. We would therefore like to draw your attention to the following: Please do not transfer external calls to an external mailbox, to information systems or to external parties before they have answered. Cancel your calls by pressing the Clear key.
If the external parties are not persons (mailbox, automated information or attendant systems, etc.), connections on external lines can last a long time, which can be costly. Moreover, such calls may occupy two of your systems external lines. You can restrict connections between the external lines by re-programming your system. Please ask your system administrator or contact our service center for more information.

Camp-on To place (queue) a call to a busy extension. The extension may have one or more calls camped on already. Camped on calls are presented to the extension in the order in which they arrive. See section Outgoing Calls on page 23. Congestion Lack of free voice channels prevents calls from being connected. Counter The counter keeps track of the time and cost of your calls. See section Call Metering on page 47. Dial-by-Name Initiation of a call by operating a single key. Internal numbers (or Common Abbreviated Numbers) can be stored on each extension. See section Abbreviated Numbers on page 32. Directory number Numbers with 1-8 digits which are assigned to extensions or external lines or as Common Abbreviated Numbers. Direct Inward System Access (DISA) If you are working externally, the DISA function enables you to make external calls (long distance) via the company PBX. You only pay for the call to your company. See section Other Useful Features on page 88.
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Diversion Incoming calls to an extension are diverted to another directory number (extension, Common Abbreviated Number or the operator). There are three possibilities: 1. Direct, which means that all calls to an extension are forwarded directly. 2. On no reply, which means that a call is forwarded if it is not answered within a certain time. 3. On busy, which means that a call is forwarded if the extension is busy. See section Call Forwarding on page 56. Diversion Bypass This is useful for letting urgent calls through to an extension where diversion is active. See section Call Forwarding on page 56. Extension All telephones connected to the PBX have a unique internal number. If your telephone is equipped with a display, you can see your number. Forced release Disconnecting a third (undesired) party during Intrusion. See section Outgoing Calls on page 23. Function code A digit code that corresponds to a specific function. See section Settings on page 95. Group call A group of extensions can have a common number beside their individual extension numbers. Any extension within the group can answer the call. Hold To put a call on hold. See section During Calls on page 37. Identification If an extension is busy, the operator can identify the other conversation party.
Information Internal callers are informed about absence and time of return. External callers are diverted to the operator, where the same information is available. The operator can insert text or voice information for any extension in the system. This is useful for keeping the stored information up-to-date for colleagues who are out of their offices. Information can be of three kinds: 1. Pre-programmed text information. 2. Text information (only to display phones). 3. Voice information. Intercom Line A two-way direct call function between two extensions, for instance an executive-secretary communication. See section Other Useful Features on page 88. Intrusion To intrude on an ongoing call when a requested extension is busy. See section Outgoing Calls on page 23. ISDN Integrated Services Digital Network. Provides your system with supplementary services from the public net. See section ISDN Facilities on page 83. Least Cost Routing A function that automatically selects the cheapest way to connect your external call (not necessarily the shortest distance). See section Least Cost Routing on page 93. Loop keys The operator can use the three Loop keys to supervise call progress when placing calls with a free or a busy extension. A call that is being placed or is put on hold via a Loop key can be retaken at any time. Loudspeaker Paging All members of an extension group are paged, i.e. receive a short, sharp tone on the loudspeaker followed by a Voice message from the sender. See section Group Features on page 78.

Wall mounting handset hook 121 Installation Dialog Adapt 114 Cables 113 Card 119 Cleaning 119 Key panels 115 Placing 119 Pullout leaf 117 Stands 114 Wall mounting handset hook 118 Integrated System Check 53 Intercom Line 90 Intrusion and forced release 29 ISDN Facilities 83 Answer an incoming call from an ISDNline 84 Make an external call on an ISDN-line 85 Malicious Call Identification 86 Number Identification 83 Number Secrecy 87 K Key system 78 L Lamp indications 13 Last External Number Redial 24 LCR 93 Least Cost Routing 93 Loudspeaker Paging 80 M Make an external call on an ISDN-line 85 Make external calls 24 Make internal calls 23 Malicious Call Identification 86 Messages 64 Change sending extension 70 Check and store received messages 66 Check sent messages 71 Common Mailbox system 65 Dictaphone function 74 Forward a Voice message 72 Password protection 64 Repeat message 70 Returned messages 73 Send Message 68 Mute 38
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N Number Identification 83 Number Secrecy 87 O Off Duty 19 Operator hold 42 Operator supervised call 54 Option unit 106 Other Useful Features 88 Account Number 92 Automated Attendant 92 Background Music 89 Direct Inward System Access (DISA) 91 Doorphone 90 Intercom Line 90 Least Cost Routing 93 Reminder 88 Outgoing Calls 23 Abbreviated Numbers 32 Automatic Redial 25 Busy extension 27 Busy external line 31 Common Abbreviated Numbers 33 Dial-by-Name 34 Diverted extension 28 Individual Abbreviated Numbers 33 Intrusion and forced release 29 Last External Number Redial 24 Make external calls 24 Make internal calls 23 Save external number 25 Supervise long distance calls 32 P Phone Book 36 Printout 51 Program a function 95
R Read out cost counter for others 48 Read out your own cost counter 47 Receive information for diverted calls 63 Reminder 88 Repeat message 70 Returned messages 73 Ringing signal 100 S Save external number 25 Security 75 Block extension 77 Bypass blocked extension 76 Change Password 75 Send Message 68 Serial calls 43 Settings 95 Function codes and required data 98 Handset and loudspeaker volume 99 Personal settings 101 Program a function 95 Ringing signal 100 Signals 18 Silent ringing 22 Supervise long distance calls 32 Supervision 79 T Tape recorder 107 Telephone Attendance 79 Tones 17 Transfer 38 U Useful Hints 112 W Welcome 4 Write Text 94
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BusinessPhone Dialog 4223 Professional / Dialog 3213
Dialog4224En.book Page 132 Tuesday, August 24, 2004 5:40 PM
Ericsson is shaping the future of Mobile and Broadband Internet communications through its continuous technology leadership. Providing innovative solutions in more than 140 countries, Ericsson is helping to create the most powerful communication companies in the world.
All rights reserved. Ericsson Enterprise AB For questions regarding the product, please contact your Ericsson Enterprise Certified Sales Partner. Also visit us on www.ericsson.com/enterprise

Ericsson Enterprise AB 2004 EN/LZTBS R1A
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