Dialog 4223 Professional
System Telephones for MD110 Communication System D3 Mode

User Guide

Cover Page Graphic Place the graphic directly on the page, do not care about putting it in the text flow. Select Graphics > Properties and make the following settings: Width: 15,4 cm (Important!) Height: 11,2 cm (May be smaller) Top: 5,3 cm (Important!) Left: -0,3 cm (Important!)
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EN/LZT R2A Ericsson Enterprise AB 2004

Table of Contents

Welcome... 4 Description.. 6 Free Seating (optional). 17 Incoming Calls.. 18 Outgoing Calls.. 22 During Calls.. 38 Call Metering.. 44 Call Forwarding... 46 Absence Information (optional).. 58 Messages.. 60 Group Features... 66 Other Useful Features.. 69 Settings... 77 Accessories... 90 Installation.. 96 Troubleshooting.. 105 Glossary.. 106 Index.. 107

Welcome

Welcome to the user guide for the Dialog 4223 Professional system telephone in the Ericsson MD110 Communication System, D3 mode. It is a state-of-the-art business communications system. Its alliance of features and facilities effectively improves communications for virtually any kind of organization. There is a line of telephones designed for easy use in every situation to take full advantage of these advanced features and facilities. Function descriptions that do not include speaking in the handset, are described off hook, if nothing else is stated. Instead of pressing the Clear key, you can always replace the handset. Some markets use differing codes for some functions. In this guide, all functions are described using the most common code. The markets and their differing code is shown as a side note. The user guide describes the facilities of the Dialog 4223 Professional system telephone as it is programmed at delivery from the factory. There may be some differences in the way your phone is programmed. Please consult your system administrator if you need further information. The latest version of this user guide can also be downloaded from: http://www.ericsson.com/enterprise/library/manuals.shtml Note: Dialog 4223 Professional is a system telephone, i.e. it can only be used for an Ericsson private branch exchange that supports this type of phone.

Copyright

All rights reserved. No parts of this publication may be reproduced, stored in retrieval systems, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior written permission of the publisher except in accordance with the following terms. When this publication is made available on Ericsson media, Ericsson gives its consent to downloading and printing copies of the content provided in this file only for private use and not for redistribution. No parts of this publication may be subject to alteration, modification or commercial use. Ericsson will not be liable for any damages arising from use of an illegal modified or altered publication.

Warranty

ERICSSON MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance or use of this material.
Declaration of conformity
Hereby, Ericsson Enterprise AB, declares that this telephone, is in conformity with the essential requirements and other relevant provisions of the European R&TTE directive 1999/5/EC. Details to be found at: http://www.ericsson.com/sdoc.

Description

Dialog 4223 Professional phone
Display 3x40 characters. See section Display information on page 13. Menu function keys The functions depend on the traffic state. When you are requested to (see display), press the required key to access the function. See also Menu key. Programming See section Settings on page 77.
Callback For indicating/activating Callback. See section When you receive a busy tone on page 26. The feature can be removed or moved to another programmable function key by your system administrator. Diversion (Follow-me) For indicating/activating and deactivating Diversion (Follow-me). See section Call Forwarding on page 46. The feature can be removed or moved to another programmable function key by your system administrator. Programmable function keys To program numbers or functions, see section Programming of function keys on page 77. All key panel keys are programmable (except the Menu key). Menu key When the phone is in idle mode, press to switch between idle display and Menu function key descriptions. Note: Depending on the system version, the key position differs. To find the Menu key for your system, look for display reactions when you press any of the two keys. The key press that changes the text of the Menu function keys, is the key to be used. The other key can be used as a programmable key.

14:>Direct 12Feb 2001 2222
Number 2222 has dialed number 4444 and the call is directly diverted to you.

Menu function keys

The menu function keys are used to access different functions. Depending on which traffic state and category of extension, the available functions change. The following abbreviations are used for the menu function keys:
AcCo AutCo Call CBack Clr Conf Cost CUp CWait Date Del DND Down Exit Find Intr Lock Mal Next Open Page Pick RDial Space Start/Stop Time Tones Up
Account code Authorization code Call the number displayed Callback Reset time measurement Conference (only shown when there is a party put on hold) Display cost information Group call pick-up Call Waiting Show date Delete Do not disturb Scroll down Exit the displayed menu Search Intrusion Lock the phone Malicious Call Tracing Show next logged number Unlock the phone Paging Call pick-up Last Number Redial Enter a space when writing names Start/Stop time measurement Display time measurement Dialing during a connected call (Push button tones, DTMF) Scroll up
Choice of language (optional)
One of the following languages can be chosen to be used for the display information on your phone. Digit 09 = the language code: 0 English 1 French 2 German 3 Spanish 4 Italian 5__________ 6 _________ 7 _________ 8 _________ 9 _________ Note: By default 5-9 are programmed for English. To be changed locally to other languages.

*08* (09) #

To choose a language: Dial. Enter the language code. Press.

Free Seating (optional)

The Free Seating function is used for persons who have an office extension number but no phone set of their own. For example, flexible office workers, persons mostly working outside the office, etc. As a Free Seating user and working from the office, you logon to any free phone set that temporarily will be assigned with your extension number and your system authorities.

*11* z* z# #11#

To log on
Dial. Enter the authorization code and press. Enter your phone number and press.
Press to finish the procedure. The display shows your phone number.

To log off

Dial. Press to finish the procedure.

Incoming Calls

Redial

To save an external number: Press before you finish the call. Note: Function key preprogrammed by your system administrator.

Redial number

Lift the handset. Press to redial the number. Note: Function key preprogrammed by your system administrator.
When you receive a busy tone
If you call an extension and receive a busy tone, or get no answer, or all external lines are busy, you can use any of the following methods:

Callback

If a called extension is busy or there is no answer: Press. Notes: You can also press: CBack (see display) or Callback (function key preprogrammed by you). France, Finland and Sweden, press
Replace the handset to finish procedure. You are called back (recall ring signal) when the ongoing call is finished or the next time a new call is finished. You have to answer within eight seconds, otherwise the Callback service is cancelled. While waiting for the Callback, you can make and receive calls as usual. Lift the handset when you are called back. The system calls the extension. Note: Callbacks can be activated on several extensions at the same time. Callbacks from additional lines will recall on Line 1.

6 z# d u #37* z # #37#

If all external lines are busy (after dialing the digit or digits to get a line): Press. Notes: You can also press: CBack (see display) or Callback (function key preprogrammed by you). France, Finland and Sweden, press Dial the external number and press. Replace the handset to finish procedure. When an external line becomes free you will be called back (recall ring signal). You have to answer within eight seconds, otherwise the Callback service is cancelled. While waiting for the Callback, you can make and receive calls as usual. Lift the handset when you are called back. The system calls the external number. Note: Only one Callback can be activated on a busy external line. Callbacks from additional lines will recall on Line 1.
Cancel any single Callback
Dial and enter the extension number. Note: To cancel a single Callback on a specific external line, dial the digit or digits to get a line instead of the extension number. Press.

Cancel all Callbacks

Dial. Press.

Activate Call Waiting

If you urgently wish to contact a busy extension or external line, you can notify by a Call Waiting signal. Press. Notes: You can also press: CWait (see display) or Call Waiting (function key preprogrammed by you). France and Finland, press ; Sweden, press

Up Down Call Back

Press to scroll up trough the name list (see display). Press to scroll down trough the name list (see display). Press to dial the number displayed (see display). Press to return to the previous menu (see display). If there is additional information in the directory for the name being displayed, this is shown under the name, e.g. company, country, etc. The display will inform if no name matches your search and show the name alphabetically preceding the entered one.

Authority

Data privacy
Data privacy allows you to make a call without any disturbances, i.e. Intrusion. This function is automatically cancelled when the call is finished.

u *41# z

To order: Lift the handset. Dial and enter the number.
Authorization code, common (optional)
If you are assigned to use a common authorization code (1 to 7 digits) you can temporarily change any used phone within the exchange to the authority level connected to this code. You can use the code for one call only or you can open the phone to some calls and lock it when leaving the phone.
*72* z# z #73* z# *73* z#
To use for a single call: Dial. Enter authorization code and press. Verification tone. Note: You can also press AutCo (see display), enter the code and press Enter (see display). Dial the digit or digits to get an external line and the external number.
To open an extension for some calls: Dial. Enter authorization code and press. Verification tone. Note: You can also press Open (see display), enter the code and press Enter (see display).
To lock an extension: Dial. Enter authorization code and press. Verification tone. Note: You can also press Lock (see display), enter the code and press Enter (see display).
Authorization code, individual (optional)
If you are assigned to an individual authorization code (1 to 7 digits, affiliated to your own extension) you can lock your own extension to a common authority level, e.g. when out of the office. You can also temporarily change any other used phone within the exchange to the same authority level as you have on your own phone. The individual code can be changed from your own extension.
*76* z# *75* z# z #76* z#
To lock your phone: Dial. Enter authorization code and press. Verification tone. Note: You can also press Lock (see display), enter the code and press Enter (see display).
To make calls with your authority level when your phone is locked: Dial. Enter authorization code and press. Verification tone. Note: You can also press AutCo (see display), enter the code and press Enter (see display). Dial the digit or digits to get an external line and the external number.
To open your phone: Dial. Enter authorization code and press. Verification tone. Note: You can also press Open (see display), enter the code and press Enter (see display).

*75* z* z# z *74* z* z#

To assign your own authority level to another phone: Dial. Enter authorization code and press. Verification tone. Note: You can also press AutCo (see display), enter the code and press Enter (see display). Dial your own extension number and press. Verification tone. Dial the digit or digits to get an external line and the external number.
To change your individual authorization code: Dial. Enter old authorization code and press. Enter new authorization code and press. Verification tone.

During Calls

Group listening (loudspeaking)
This function lets other people in your room listen to your phone conversation. You speak in the handset while the other partys voice is heard on the loudspeaker.
During an ongoing conversation: Press to switch between loudspeaker and handset. When the key lamp is lit, the other partys voice is heard on the loudspeaker. Note: You can adjust the volume, See section Settings on page 77.
From loudspeaking to handsfree
Replace the handset. Handsfree conversation.
From handsfree to loudspeaking
Lift the handset and press. Press to end the call.
Press and replace the handset. Handsfree conversation. Press to end the call.
From handsfree to handset
Lift the handset. Conversation via the handset.
Press to switch the microphone on or off. When the lamp is lit, the person on the line cannot hear what is being said in your room.

Inquiry

You have a voice connection on Line 1 and want to make an Inquiry to an internal or external party. Press. The first party is put on hold (Line 1 flashes slowly). Note: You can also press Line 2. Call the third party. When the other party answers, you can switch between the calls (Refer back), Transfer the call, create a Conference and end one of the calls. Press to end the Inquiry call. The third party is disconnected. Press to return to the first call.

Line 1

Refer back

Line 1 Inquiry

Call Forwarding

Diversion
If you do not want to be disturbed or will be out of the office, you can have all calls to your extension diverted to a preprogrammed answering position. During Diversion you will hear a special dial tone and the Diversion lamp indicates that your Triple Access Line is diverted. You can still make calls as usual. Diversion can be direct, on no answer, on busy or to another information service facility. Note: If your phone is programmed with Multiple Directory Diversion and Do not disturb (ask your system administrator), Diversion is ordered and cancelled simultaneously on all lines.
Order Direct Diversion from your own extension
The call is diverted to an individual position or up to three predetermined common answering positions (depending on the type of the incoming call). Programmed by your system administrator. Note: Diversion can also be ordered and cancelled from the answering position, use the same procedure as in section Internal Follow-me on page 49. Press. Note: Function key preprogrammed by your system administrator. If you order Diversion with the handset off hook or the loudspeaker on, press the Diversion key twice. You can also use the procedure below. Dial and press. Note: U.K., dial
Cancel Direct Diversion from your own extension
Note: Diversion can also be ordered and cancelled from the answering position, use the same procedure as in section Internal Follow-me on page 49 Press. Note: Function key preprogrammed by your system administrator. You can also use the procedure below. Dial. Note: U.K., dial Press.

#21# *211# #211#

Diversion when there is no answer
Dial to order. Note: Finland and Norway, dial
The incoming call is diverted after 3 signals. Press.
Dial to cancel. Note: Finland and Norway, dial Press.

*212# #212# *218# #218#

Diversion when caller receives a busy tone
Dial to order. Note: Finland and Norway, dial Press.

Diversion to paging

Dial to order. Press. Note: When Follow-me has been activated from your ordinary phone, you can re-divert calls to paging from the temporary answering position by adding and your extension number to the procedure, i.e. dial your extension number and press the Clear key. This function is only available in newer versions of the exchange.

*10* (15) #

To activate or change to another profile from your office phone
Dial. Press the search profile digit. Press. The display shows the chosen search profile digit. Notes: You can also activate and change to another profile by programming one function key/search profile (the function keys has to be pre-assigned by your system administrator). When the search profile is active the key lamp is on. See section Settings on page 77. When another party is included in the activated profile, a colleague or an operator, etc., always remember to inform about your absence. If voice mail is included in the activated profile, always update your greeting with absence information.
To cancel from your office phone
Dial. Press. Note: If you have activated a profile via a function key, you can press this key instead of using the procedure above.
To activate or change to another profile from an external phone
z *75* z* z# *10* z* (15) #d
The external phone must be of push button type provided with pound key ( ) and star key ( ) or a mobile phone adapted for dial tone pulses (DTMF). Call the DISA function at your office. Dial tone. Dial. Enter the authorization code and press. Dial your own extension number and press. Dial tone. Dial. Dial your own extension number and press. Press the search profile digit. Press and replace the handset. Note: When another party is included in the activated profile, a colleague or an operator, etc., always remember to inform about your absence. If voice mail is included in the activated profile, always update your greeting with absence information.
To cancel from an external phone

z *75* z* z# #10* z# d

The external phone must be of push button type provided with pound key ( ) and star key ( ) or a mobile phone adapted for dial tone pulses (DTMF). Call the DISA function at your office. Dial tone. Dial. Dial the authorization code and press. Dial your own extension number and press. Dial tone. Dial. Dial your own extension number and press. Replace the handset.
To design and order your search profiles
The search profiles are installed or changed by your system administrator. In order to set up your profiles, copy the setting form, fill in your new or changed profiles and give it to your system administrator. Note: If a profile handling application is connected to your system, you can edit profiles via your Intranet. See separate instructions for the application.

Important notes when designing your search profiles: Avoid ring times longer than 45 seconds for your profiles. Usually the caller hangs up after 3-6 ring signals. If you need a longer ring time, the maximum time is 60 sec. Consider the time you need to react and answer on each answering position in your profile. You might need up to 15 seconds to react and answer a call on a desk or cordless phone and 2025 seconds for a mobile phone. There must be an answering position at the end of every profile (Voice mail or operator/secretary). If not, calls might end up unanswered. Consider what should happen while you are busy on a phone. The available options are: Activate Free on 2nd (if available) Diversion to voice mail Diversion to the operator
If an answering machine, a fax or other answering device is used as an early answering position, it might interrupt the searching. Disconnect the answering device, or design the ring times so they do not affect the searching.
If your system admits just one single personal profile, design the profile only with your 23 most frequently used positions. If you add more numbers, there is a risk that the caller hangs up before a latter position is called.
If your system admits 15 personal profiles, design the different profiles to fit your most frequently used positions. Make sure you use as few answering positions as possible for each profile. Profile examples: In office At home Traveling Absent/not reachable
Example: How to fill in your setting form for search profiles: Profile 1 In office
Search order 3 Type of telephone or Answering position* Desk Cordless Voice mail Telephone number Ring time (seconds) 10 15
* Examples: Desk, Cordless, Mobile, External, Voice mail, Operator, etc.

Profile 2

At home
Search order 3 Type of telephone or Answering position* External Mobile Voice mail Telephone number Ring time (seconds) 20 25
Setting form for search profiles
Name: Department: Telephone No: Account: Profile 1.
Search order Type of telephone or Answering position* Telephone number Ring time (seconds)

Profile 3

Profile 4

Profile 5

Absence Information (optional)
Absence information is used to inform callers why you are absent and when you return. If you are authorized, you can also enter absence information for another extension from your extension. During absence information, your phone can still be used for outgoing calls and you will hear a special dial tone when you lift the handset.

*23* (09) *0915 #

Example: Back on September 15 (=0915). Dial. Enter the absence code. Note: The absence codes consist of one digit which depends on the system connected to the exchange. Contact your system administrator regarding the available absence codes. Press and enter the date (MMDD) or time (HHMM) of your return. Notes: If no return time or date is needed, this step can be skipped. The order in which the date is stated is system dependent. Press. The display shows the reason, and if entered, time or date of return.

Functions and required data
Function Function code or Associated number Most common Call pick up: Group Individual Call Waiting On hold, common Conference Dial by a function key Intrusion on busy extension Last External Number Redial Personal Number (list no.) Finland France Sweden

Extension No.

4 *** (15)
Functions that need to be programmed by your system administrator: Additional lines Dedicated intercom link Do not disturb* Free on 2nd Individual external line Manual Message Waiting Name and number log Callback* Diversion* External line Immediate Speech Connection* Malicious Call Tracing Multiple representation Search profile lists and preassigning of function keys for Personal Number
*Function can be programmed by you. When the function is programmed by you, you will not get a toggle function. Instead you will have one key for activation and another key for deactivation. The key lamp will not indicate that the function is activated. When the function is programmed by your system administrator you will get a toggle function and the key lamp will indicate that the function is activated.
Programming of ring signals

Program Line 1

You have 6 programmable ring signals on your phone. The different signals can be programmed on lines, additional lines and multiple represented lines. Press. Press the corresponding Line key. A digit (06) is shown in the display. Select the ring signal you want to use according to the list below. 0 = Silent. 1 = Periodic ring signal. 2 = Delayed periodic ring signal. 3 = One muted ring signal. 4 = One muted delayed ring signal. 5 = Immediate Speech Connection with one ring signal controlled by function key. 6 = Immediate Speech Connection with one ring signal. Note: Options 5 and 6 are not available for multiple represented lines. Press. Press to finish programming.

Line 1 Program

To verify a ring signal
Press. Press the corresponding Line key. A digit (06) is shown in the display. Press to finish programming.

Program Line 1 Program

Programming of ring signal tone character
There are 10 different programmable ring signal tone characters on your phone, each corresponding to a digit between 0 and 9. Note: If you use melodies to signal incoming calls, this will replace the tone character. See section Melody ringing on page 85. Press. The current tone character is displayed. Press the corresponding digit. The phone rings with the chosen character. Press to finish programming.

(09)

Handset and loudspeaker volume
Use the Volume keys to change the volume of the handset or loudspeaker during a call. Adjust the handset listening volume when the handset is off hook. Adjust the loudspeaker volume when dial tone is heard via the loudspeaker, or during a handsfree call. Press to change the volume. A volume symbol is shown for a few seconds (replacing your extension number). The handset and loudspeaker volume level is stored. To adjust the volume during Group listening: Replace the handset.

u *5 #

Press to change the volume. A volume symbol is shown for a few seconds (replacing your extension number). The handset and loudspeaker volume level is stored.
Lift the handset and press.
For people with impaired hearing, the handset hearing volume level can be extra amplified. To change the level: Press simultaneously for at least 1 sec. A tone signal is heard, and the display shows Setting
Press to set or reset the volume level. Key lamp on indicates amplified volume level. Key lamp off indicates default volume. Press to finish setting. When extra amplification has been selected, the Line 1 key lamp turns off. Note: A level change also effects a headset connected to the headset outlet.

Ring signal volume

Use the Volume keys to adjust the ring signal volume when the phone is idle or ringing. Adjusted volume is stored. Press to change the volume. A volume symbol is shown for a few seconds (replacing your extension number).

Mute ring signal

You can supress the ring signal for an incoming call. Press to supress the ring signal. The ring signal is switched off for the current call.

Silent ringing

If you do not want to be disturbed by the ring signal but still want to be able to answer an incoming call, you can switch off the ring signal. Incoming calls are only indicated by a flashing line lamp and display information. Press to switch off the ring signal. The Mute key lamp is switched on to indicate silent ringing. The ring signal will automatically be switched on the next time you lift the handset or press any key.

Melody ringing

If you want to replace the ring signal with personal melodies when your phone rings, you can program one melody to signal an internal call, a second melody for an external call and a third melody to signal a Callback call. Press and hold simultaneously to enter melody mode.

Melody Mode

If there is a stored and activated melody for internal calls (Line 1), external calls (Line 2) or Callback calls (Inquiry), the corresponding key lamp is switched on. In melody mode you can: Program new melodies Edit or delete stored melodies Activate or deactivate stored melodies
Press to exit melody mode. Note: If you do not press any key within 30 seconds, melody mode is automatically cancelled.
Program a new melody, edit or delete a current melody

Program Melody

Press the key for the requested type of call: If there is a current melody, the melody is played and the last 19 notes or signs are displayed. Press for internal calls, or press for external calls, or press for Callback calls.

Line 2

Line Program
To edit the current melody: Press to move the cursor to the right of the position to be edited. Keep pressed to go to the beginning or to the end. Press to erase the note to the left of the cursor. Keep pressed to erase all the notes. To enter a new melody or new notes, see section To enter notes on page 88.

* 0 #

When the first 19 positions are entered, the display shows (only last entered 19 positions can be shown):
Program Intern CddDDppCCCC#d#d#D#D<
When all the notes are entered, the display shows (only last entered 19 positions are shown):
Program Intern #D#DppDDDbAGppppGFG<
A) is shown as bA, i.e. b is used to Note: The flat A ( show both the note b and the flat sign.

Display contrast

*5 #
You can adjust the contrast for the display. Press and hold simultaneously until a ring signal is heard. The display shows Setting Mode. Press. Press repeatedly to adjust the contrast. Press to save and exit.
# before you press any of the adjustment keys.
Note: To exit the menu without saving the changes, press

Accessories

Key panel
Your phone can be equipped with additional key panels. Each key panel offers 17 additional keys for storing of your most frequently used telephone numbers and functions, and for supervising extensions. Your telephone can be expanded with up to four key panels in newer versions of the exhange and up to two key panels in older versions of the exchange. If you do not know which version of the exchange you are using, ask your system administrator. How to install the key panel, see section Installation on page 96. Notes: All key panels must be of type DBY 419 01. Depending on the system version, the Dialog 4223 Professional phone can be delivered with one key panel as standard. Use the DCM (Designation Card Manager) to make and print your own key panel designation cards. DCM is included on the Telephone Toolbox CD for MD110 Communication System or it can be downloaded from: http://www.ericsson.com/enterprise/library/ manuals.shtml For more information, please contact your Ericsson Enterprise certified sales partner.

Headset (optional)

How to install the headset, see section Installation on page 96. The following headset functions are available.

z u d

Press to answer. The Headset key lamp is turned on. Note: When the phone is set for Headset Preset, you can also press the flashing Line key to answer the call. See section Headset Preset on page 92. Press to terminate the headset call.
Press and dial the number. The Headset key lamp is turned on. Note: When the phone is set for Headset Preset, you can also dial the number directly without pressing the Headset key, or press a Line key instead of the Headset key. See section Headset Preset on page 92. Press to terminate the call.

Pull-out leaf (optional)

The pull-out leaf is used for a personal telephone number list and is installed under the phone. How to install the pull-out leaf, see section Installation on page 96. Use the DCM (Designation Card Manager) to make and print your own card for the pull-out leaf. DCM is included on the Telephone Toolbox CD for MD110 Communication System or it can be downloaded from: http://www.ericsson.com/enterprise/library/ manuals.shtml For more information, please contact your Ericsson Enterprise certified sales partner.

Option unit (optional)

The option unit DBY 420 01/1 is an optional accessory to be installed under your telephone set. The unit is used to connect either an extra bell outside your room, or a busy signal lamp outside your door.
To check or set the option unit for extra bell or for busy signal
Press and hold simultaneously until a ring signal is heard. The display shows OPTION PROGRAMMING and the Line 2 key lamp indicates the setting of the option unit: Off=Extra bell, On=Busy signal lamp. Flashing=Combined extra bell & busy lamp. Press to change to busy signal, or press to change to extra bell & busy signal, or press to change to extra bell. Press to save the setting and exit. Note: If you do not press , the phone automatically returns to idle about 30 seconds after the last key press.

Installation

Install cables
Handset cable to the left Handset cable to the right
You can put the cable to the handset in the notch underneath the telephone. The cable to the exchange has to be plugged in LINE and the handset cable has to be plugged in HANDSET.

Change cables

To remove a cable, use a screwdriver to unlock the stop.
Install stands and adapt telephone
Position high Position low

Press to fasten stand

Release to remove stand
Tiltable display Adjustable angle

Install card

Use the DCM (Designation Card Manager) to make and print your own designation cards. DCM is included on the Telephone Toolbox CD for MD110 Communication System or it can be downloaded from: http://www.ericsson.com/enterprise/library/manuals.shtml For more information, please contact your Ericsson Enterprise certified sales partner.

Install key panels

Attach the key panel unit.
Press hard where the arrows are pointing, until you hear the Click sound.
Use a screwdriver and press hard in the bottom of the hole, until you hear a weak sound. Install the stands as shown in picture Stand positioning. Notes: All key panels must be of type DBY 419 01. Depending on the system version, the Dialog 4223 Professional phone can be delivered with one key panel as standard.

S Save external number 25 Send caller identity code at transfer 43 Setting form for search profiles 57 Settings 77 Functions and required data 79 Handset and loudspeaker volume 83 Melody ringing 85 Mute ring signal 84 Programming of functions 77 Programming of ring signal tone character 82 Programming of ring signals 81 Ring signal volume 84 Silent ringing 84 Short numbers 30
Silent ringing 84 Speed Dialing 30 T Tones and signals 11 Transfer 40 Troubleshooting 105 V Volume 83 W Warranty 5 Welcome 4 When you receive a busy tone 26
Ericsson is shaping the future of Mobile and Broadband Internet communications through its continuous technology leadership. Providing innovative solutions in more than 140 countries, Ericsson is helping to create the most powerful communication companies in the world.
Ericsson Enterprise AB All rights reserved. For questions regarding the product, please contact your Ericsson Enterprise Certified Sales Partner. Also visit us on http://www.ericsson.com/enterprise
Ericsson Enterprise AB 2004 EN/LZT R2A
Printed on chlorine free paper.

On any other Line key

Lift the handset. Press the flashing Line key.

Handsfree

Press the flashing Line key. You are connected to the caller via the loudspeaker and the microphone. Press to terminate a handsfree call.

On another extension

You can answer a call to a phone in another room: Call the ringing extension.
14:25 CBack CWait 12Feb Pick
Note: The display image might differ from the above. Press. Notes: You can also press Pick (see display) or On hold/Pick-up (function key preprogrammed by you). France, press ; Sweden, press
Answer a second call during an ongoing call

Free on 2nd

If your phone is preprogrammed with a Free on 2nd key, you can receive another call, if this function is activated. Press to activate/deactivate. When Free on 2nd is active the lamp is lit. Note: Function key preprogrammed by your system administrator. You have an ongoing call on Line 1, when Line 2 flashes to indicate a new incoming call: Press to answer. The first call is put on hold. Press to switch back to the first call. The second call is put on hold. You are connected to the first caller. Press to terminate the connected call. Note: If the calling party has activated Call Waiting, you can receive a second call even if Free on 2nd is not activated.

Line 2 Line 1

Call Waiting
If the calling party has activated Call Waiting, you can receive a second call even if Free on 2nd is not activated.
To answer the waiting call: Press to terminate the connected call. Your phone will ring to announce the waiting call. Press the flashing Line key to receive the new call.

Do not disturb, DND

When you activate DND, calls to your extension are not indicated. Outgoing calls can be made as usual.
Press to activate or deactivate DND (see display). Note: You can also press DND (function key preprogrammed by your system administrator) or use the procedure below. Dial to activate, Special dial tone. or dial to deactivate. Press to finish activation/deactivation. Note: If your phone is programmed with Multiple Directory Diversion and Do not disturb (ask your system administrator), DND is ordered and cancelled simultaneously on all lines. This function is only available in newer versions of the telephone exchange.

*27# #27#

Redial number

Lift the handset. Press to redial the number. Note: Function key preprogrammed by your system administrator.
When you receive a busy tone
If you call an extension and receive a busy tone, or get no answer, or all external lines are busy, you can use any of the following methods:

Callback

If a called extension is busy or there is no answer: Press. Notes: You can also press: CBack (see display) or Callback (function key preprogrammed by you). France, Finland and Sweden, press
Replace the handset to finish procedure. You are called back (recall ring signal) when the ongoing call is finished or the next time a new call is finished. You have to answer within eight seconds, otherwise the Callback service is cancelled. While waiting for the Callback, you can make and receive calls as usual. Lift the handset when you are called back. The system calls the extension. Note: Callbacks can be activated on several extensions at the same time. Callbacks from additional lines will recall on Line 1.

6 z# d u #37* z # #37#

If all external lines are busy (after dialing the digit or digits to get a line): Press. Notes: You can also press: CBack (see display) or Callback (function key preprogrammed by you). France, Finland and Sweden, press Dial the external number and press. Replace the handset to finish procedure. When an external line becomes free you will be called back (recall ring signal). You have to answer within eight seconds, otherwise the Callback service is cancelled. While waiting for the Callback, you can make and receive calls as usual. Lift the handset when you are called back. The system calls the external number. Note: Only one Callback can be activated on a busy external line. Callbacks from additional lines will recall on Line 1.
Cancel any single Callback
Dial and enter the extension number. Note: To cancel a single Callback on a specific external line, dial the digit or digits to get a line instead of the extension number. Press.

Cancel all Callbacks

Dial. Press.

Activate Call Waiting

If you urgently wish to contact a busy extension or external line, you can notify by a Call Waiting signal. Press. Notes: You can also press: CWait (see display) or Call Waiting (function key preprogrammed by you). France and Finland, press ; Sweden, press

Keep handset off hook. When the called extension or the external line becomes free, it will be called automatically. Note: The Call Waiting function might be blocked for use on your extension (programmed by your system administrator). If Call Waiting is not allowed you will continue to receive a busy tone.
Intrusion on a busy extension
You can intrude on an ongoing call on a busy extension. Press. Notes: You can also press: Intr (see display) or Intrusion (function key preprogrammed by you). France and Sweden, press
Before the Intrusion is executed a warning tone is sent to the parties in the ongoing call. A three party call is established and a warning tone is heard. Note: The warning tone might be disabled for your system. The Intrusion function might be blocked for use on your extension (programmed by your system administrator). If Intrusion is not allowed, you will continue to receive a busy tone.
Intrusion on a busy external line

*44* z #z 4

You can intrude on an ongoing call on a busy external line. Dial and enter the individual external line number. Press and dial the digit or digits to get an external line. Busy tone. Press. Notes: You can also press: Intr (see display) or Intrusion (function key preprogrammed by you). France and Sweden, press
Before the Intrusion is executed a warning tone is sent to the parties in the ongoing call. A three party call is established and a warning tone is heard. Note: The warning tone might be disabled for your system. The Intrusion function might be blocked for use on your extension (programmed by your system administrator). If Intrusion is not allowed you will continue to receive a busy tone.

Bypass

*60* z #
If this function is allowed from your extension, you can bypass an; activated Diversion, activated Follow-me or activated Absence information on a specific extension. Dial and enter the extension number. Press and wait for answer.

Speed Dialing

Common Speed Dialing numbers

By using common Speed Dialing numbers, you can make calls simply by pressing a few keys. The common Speed Dialing numbers consist of 15 digits and are stored in the exchange (by your system administrator). Lift the handset and dial the common Speed Dialing number.
Individual Speed Dialing numbers
You can program up to ten frequently used phone numbers on the digit keys 09 and use them as individual Speed Dialing numbers (if this function is allowed). Note: In Finland, up to nine numbers, keys 19.

** ( ) *51* ( ) *z #

To use: Dial and press the relevant digit. Note: Finland, dial
* * ( ); Sweden, dial ( ) #. * * ( ).
To program and alter individual Speed Dialing numbers: Dial and press the selected digit. Note: Finland, dial
Press and dial the phone number.
Press. Note: The programmed number may consist of a maximum of 20 digits plus , which indicates the second dial tone from the public network.

#51* ( ) # #51#

To erase one programmed number: Dial and press the selected digit. Note: Finland, dial Press.

#51*(19)

To erase all programmed numbers: Dial. Press.

Dial by a function key

Both functions and phone numbers can be programmed on a function key. To program a key, see section Programming of function keys on page 77. Press the function key. This function key is preprogrammed by you.

Head office

Dial-by-name (optional)
By use of the Integrated Telephone Directory you can search for a name, group, operator, etc. via your display and then call the wanted person or group by use of a menu function key below the display.
Press (see display). The display shows:
14:25 Del Space 12Feb 2001 Find Exit

Del Space Find Exit

Press to delete the last entered character (see display). Press to enter a space (see display). Press to search using the entered characters (see display). Press to return to the previous menu (see display). Use the key pad to enter the characters of the name. The characters above the keys show the key to be pressed. Example: Select characters by pressing digits repeatedly. The cursor is moved automatically when you stop pressing.
Press a digit. 1 time result A 2 times result B 3 times result C When the requested character is shown on the display, wait for the cursor to move to the next place. The name must be entered as follows: Family name - Space - Name. It is not necessary to enter all the characters, just as many to get as close as possible to the requested name when you start to search. Note: If you want to specify the person's first name, you must enter the full family name before you can enter a space.

*23* (09) *0915 #

Example: Back on September 15 (=0915). Dial. Enter the absence code. Note: The absence codes consist of one digit which depends on the system connected to the exchange. Contact your system administrator regarding the available absence codes. Press and enter the date (MMDD) or time (HHMM) of your return. Notes: If no return time or date is needed, this step can be skipped. The order in which the date is stated is system dependent. Press. The display shows the reason, and if entered, time or date of return.
#23# *230* z* (09) *0915 # #230* z#
Dial. Press. The programmed information is erased.
Order for another extension
Dial. Dial the extension number and press. Enter the absence code. Press and enter the date or time of the other person's return. Press. The display on the other person's extension shows the reason, and if entered, time or date of return.
Cancel for another extension
Dial. Dial the extension number and press. Note: If the special dial tone is received, the authorization code for the other extension is required. Add the code and press before pressing the Clear key.

Press.

Messages
Manual Message Waiting (MMW)
If the called extension does not answer you can initiate a message waiting indication on that extension (if this function is allowed). If there is a message waiting, the Message key lamp is on and you will hear a special dial tone after lifting the handset.

Message

Answer
Press. Note: Function key preprogrammed by your system administrator. A call is initiated to the extension that requested Message Waiting.
Checking the party that requested MMW
Press. The program key lamp turns on and all other lamps turn off. Press. Note: Function key preprogrammed by your system administrator. The number that requested Message Waiting is shown in the display. Press to finish procedure.

Program

#31# *31* z # #31* z #
Cancel MMW at your own extension
Order MMW to another extension

Dial. Dial the extension number.
Press. The Message Waiting key lights up on the called extension.
Cancel MMW to another extension
Message Waiting (optional)
If assigned this function and your phone is diverted to an interception computer, a function key (programmed by your system administrator) will flash when there are messages stored for you in the computer. The messages will be printed out on a printer connected to the computer.

To print out messages

Press. Note: Function key preprogrammed by your system administrator. The display shows the identity of the computer and the number of messages stored for you. If you find that the notification of Message Waiting is intrusive or you want to shut off the notification: Dial. Acknowledgement tone.
Integrated voice mail (optional)
This function allows you to leave a voice message to the caller when you are unable to answer calls, e.g. when out of office, in a meeting, etc. The caller can then leave a message in your mailbox. When back in office you can enter your mailbox and listen to the messages received. You can choose to divert all incoming calls to your mailbox, or calls when there is no answer, or calls when your phone is busy. When you enter your mailbox, you will hear recorded instructions on how to handle listening, recording, storing and deleting messages, and how to change your security code.
To activate and deactivate your mailbox
For all incoming calls: See Diversion on page 46 (function code 21). Use the number to the voice mail system as the answering position number. When incoming calls get no answer: See Diversion on page 46 when there is no answer (function code 211). When incoming calls get a busy tone: See Diversion on page 46 when caller receives a busy tone (function code 212).

To enter your mailbox

z z z # z z z # z z
From your office phone: Dial the number to the voice mail system. Note: If a function key is programmed for your mailbox and the key lamp is lit or flashing (= a new message is received), you can also press this key.
If you are asked to enter your security code: Enter your security code. Code at delivery = your extension number. From another phone: Dial the number to the voice mail system. If you are asked to enter your security code (the used phone has a mailbox of its own): Press. Dial your mailbox number. (normally your office extension number) Enter your security code (if required).
To enter someone elses mailbox
Dial the number to the voice mail system. If you are asked to enter your security code (the used phone has a mailbox of its own): Press. Dial the mailbox number. (normally the office extension number of the other person) Enter the security code of the other person (if required).

To handle the mailbox

Recorded information on the line tells you the number of new and stored messages. If you have too many messages stored, you will first be asked to delete saved messages. Recorded instructions ask you to press different digits in order to listen to callers messages, record your own greetings, change your password or exit your mailbox, etc. The following diagram gives an overview of the mailbox system and the digits to be used.

Group Features

Group Call-pick-up
People working in a team can have their phones programmed by their system administrator to form Call Pick-up groups. In a Call Pick-up group, any member can answer any individual call to group members. Press to answer. Notes: You can also press CUp (see display). One Call Pick-up group can serve as an alternative to another group. Calls to the alternative group can only be answered when there are no calls to your own group. Finland and Sweden, press

Common bell group

Calls are signalled on a common bell. Press to answer. Notes: You can also press CUp (see display). Finland and Sweden, press

Group Hunting

An internal Group Hunting number is a common directory number for a group of extensions. Calls to the group will be indicated at a free extension in the group. When you leave the group temporarily, you make your phone unavailable for incoming calls.
*21* z # #21# *24* z* z #
To leave the group temporarily

To re-enter the group

Dial. Note: U.K., dial Press.
If you are authorized you can divert all calls to your group, to another extension or group: Dial. Dial the number of the group to be diverted and press. Dial the extension number of the new anwering position.

#24* z #

To cancel the Diversion: Dial. Dial the number of the group that has been diverted. Press.

Group Do not disturb

If your extension is defined as a master extension (programmed by your system administrator), you can mark a group of extensions as Group Do not disturb. The group can be bypassed by you.
*25* z # #25* z # *60* z #
To order: Dial and enter the group number. Note: Germany and South Africa, dial Press. Special dial tone. Press. To cancel: Dial and enter the group number. Note: Germany and South Africa, dial Press. To bypass: Dial and enter the extension number. Press. The call is made to the specified extension in the group.

* * No.

# * No.

Other Useful Features

Account code (optional)

*61* z# z *61* z#

This function is used to charge a call to an account number or to prevent unauthorised calls from your phone. The account code can have 1 to 15 digits. Dial. Note: Finland and Norway, dial Dial the account code and press. Dial tone. Note: You can also press AcCo (see display), enter the account code and press Enter (see display). Dial the digit or digits to get an external line and the external number.

Ongoing external call

When used to charge a call it is also possible to connect an ongoing external call to an account code. During the call: Press the ongoing call Line key to put the call on hold. Dial. Note: Finland and Norway, dial Dial the account code and press. Dial tone. Note: You can also press AcCo (see display), enter the account code and press Enter (see display). Press the flashing Line key for the call put on hold. 69
Immediate Speech Connection
You automatically answer a call without lifting the handset or pressing any keys. The function can be permanently active or activated by use of a function key (programmed by your system administrator).

Permanently active

Program the ringing option with Immediate Speech Connection with one ring signal, option 6, on the Line key. See section Settings on page 77.

Automatic answer

Activated on a function key
Press to order or cancel. Note: Function key preprogrammed by your system administrator. The incoming call is signalled with one ring signal. When the key lamp is lit you can use this function.

General Deactivation

The following features can be simultaneously cancelled: Callback (all Callbacks are cancelled). Diversion/Internal and External Follow-me. Manual Message Waiting/Message Diversion. Do not disturb.

#001#

Night Service
When the exchange is in Night Service mode, all your incoming calls to the operator are transferred to a selected extension or group of extensions. The exchange is equipped with three different Night Service modes:

Common Night Service

All incoming calls to the operator are transferred to one specific extension. Answer the call in the normal way.

Individual Night Service

Selected external calls to the operator are transferred to one specific extension. Answer the call in the normal way.

Universal Night Service

All incoming calls to the operator are transferred to a universal signalling device, e.g. the common bell. Answer the call as descibed in section Common bell group on page 66.

Hot line

Ask your system administrator if you require this function.

Delayed Hot line

When the handset of the delayed Hot line phone is lifted or when the Line key is pressed, a timer is started. If no digit is pressed before time out, a call is automatically generated to a specific extension or external line. If a digit is pressed before time out the phone works as an ordinary phone. Note: This function is only available in newer versions of the telephone exchange.

Direct Hot line

The same function as described above, but without a delay. Only Hot line calls can be placed from this line. To be used e.g. as alarm phone, door phone etc.

Program a new melody, edit or delete a current melody

Program Melody

Press the key for the requested type of call: If there is a current melody, the melody is played and the last 19 notes or signs are displayed. Press for internal calls, or press for external calls, or press for Callback calls.

Line 2

Line Program
To edit the current melody: Press to move the cursor to the right of the position to be edited. Keep pressed to go to the beginning or to the end. Press to erase the note to the left of the cursor. Keep pressed to erase all the notes. To enter a new melody or new notes, see section To enter notes on page 88.
To store the current melody: Press the flashing Line key (Line 1 or Line 2 or Inquiry). Press. The current melody is stored. Note: The melody is not activated, see section Activate or deactivate a stored melody on page 87.
To delete the current melody: Press and hold until no notes are displayed. Press the flashing Line key (Line 1 or Line 2 or Inquiry). Press.
Activate or deactivate a stored melody
A stored melody has to be activated in melody mode to be heard when you get an incoming call. To activate (in melody mode): Press the key for the requested type of call (Line 1 or Line 2 or Inquiry). The corresponding key lamp is switched on: Line 1 key = Internal calls Line 2 key = External calls Inquiry key = Callback calls Note: If you want to return to an ordinary ring signal but keep the melody stored, just press the key for the requested type of call again. When the key lamp is off the stored melody is deactivated. Press to exit melody mode.

To enter notes

In melody mode, the key pad is used to enter notes, pauses, etc. A maximum of 40 notes can be programmed for incoming calls, and 20 notes for recalls. This is how the keys are used: Press to insert notes (19). Note: A short press gives a short note, a long press gives a long tone (displayed by a capital letter), +c and +d means the higher octave. Press to insert a short pause (p). Hold to get a long pause (P). Repeat to get a longer pause (pp.p). Press to get a higher octave for the inserted note. A + is shown in front of the note to indicate the higher octave. Example: 30 to get +e Press to increase or decrease the pitch for the inserted note. Press once for sharp pitch, twice for flat pitch and three times to get the normal pitch. Press to move the cursor to the left or to the right. Keep pressed to go to the beginning or to the end. Press to listen to the entered notes. Press to erase the note to the left of the cursor. Keep pressed to erase all the notes. Melody example: James Bond theme programmed for internal calls: C d d D D pp C C C C #d #d #D #D pp D D D ##A G pppp G F G Enter the notes. Grey digit = Long press. Note: The key (to get a sharp or flat tone) is pressed after the note, but is displayed before the note.

For people with impaired hearing, the headset hearing volume level can be extra amplified, use the same procedure as described in section Handset and loudspeaker volume on page 83. 93

Extra handset (optional)

The extra handset is used in parallel with the ordinary handset allowing another person to listen to an ongoing call. The extra handset is connected to the headset outlet under the phone, see section Installation on page 96. It is possible to switch between the speaking party and the listening party. Press to switch between the speaking and listening party. Note when speaking: Due to speech quality, only one person at the time shall speak.

Pull-out leaf (optional)

The pull-out leaf is used for a personal telephone number list and is installed under the phone. How to install the pull-out leaf, see section Installation on page 96. Use the DCM (Designation Card Manager) to make and print your own card for the pull-out leaf. DCM is included on the Telephone Toolbox CD for MD110 Communication System or it can be downloaded from: http://www.ericsson.com/enterprise/library/ manuals.shtml For more information, please contact your Ericsson Enterprise certified sales partner.

Option unit (optional)

The option unit DBY 420 01/1 is an optional accessory to be installed under your telephone set. The unit is used to connect either an extra bell outside your room, or a busy signal lamp outside your door.
To check or set the option unit for extra bell or for busy signal
Press and hold simultaneously until a ring signal is heard. The display shows OPTION PROGRAMMING and the Line 2 key lamp indicates the setting of the option unit: Off=Extra bell, On=Busy signal lamp. Flashing=Combined extra bell & busy lamp. Press to change to busy signal, or press to change to extra bell & busy signal, or press to change to extra bell. Press to save the setting and exit. Note: If you do not press , the phone automatically returns to idle about 30 seconds after the last key press.

Installation

Install cables
Handset cable to the left Handset cable to the right
You can put the cable to the handset in the notch underneath the telephone. The cable to the exchange has to be plugged in LINE and the handset cable has to be plugged in HANDSET.

Change cables

Note: If you do not press , the selftest is automatically finished after about 30 seconds.

Glossary

Additional lines Exchange Idle display Idle mode Speed Dialing number Supervision Traffic state Triple Access Line
One or more additional extension numbers can be assigned to your phone, these are programmed on free function keys. Switch. Your telephone switching system, e.g. MD110 Communication System A message shown in the display when the phone is idle. This message is programmed by your system administrator. The state your phone is in when nothing is activated; not calling, not ringing, not diverted etc. Abbreviated number or short number, used for making frequently used numbers faster to dial. Your extension number can be represented on a function key on other extensions (two or more). The different states your phone is in; calling, ringing, diverted, etc. A collective name for Line 1, Line 2 and Inquiry lines. Line 1 and Line 2 forms your extension number and are available both for incoming and outgoing calls. Inquiry can only be used for outgoing calls.
A Absence information 58 Accessories 90 Extra handset 94 Headset 91 Key panel 90 Option unit 95 Pull-out leaf 94 Account code 69 Additional directory number 73 Alarm extension 72 Answer calls 18 Authority 34 Authorization code, common 35 Authorization code, individual 36 B Bypass 29 C Call Duration 45 Call Forwarding 46 Diversion 46 External Follow-me 51 Internal Follow-me 49 Personal Number 52 Call metering 44 Call Waiting 28 Callback 26 Common bell group 66 Common Speed Dialing numbers 30 Conference 41 Copyright 5 Cost information 44 D D3 mode information 9 Data communication 73 Dialog 4223 Professional
Data privacy 34 Declaration of conformity 5 Description 6 Choice of language 16 D3 mode information 9 Display information 13 Lamp indications 10 Menu function keys 15 Tones and signals 11 Dial by a function key 31 Dial-by-name 32 Dialing during a connected call 43 DISA = Direct Inward System Access 75 Display information 13 Diversion 46 Do not disturb, DND 21 DTMF signals 43 During calls 38 Conference 41 Dialing during a connected call 43 Group listening (loudspeaking) 38 Handsfree 39 Handsfree to loudspeaking 38 Inquiry 39 Loudspeaking to handsfree 38 Microphone on or off 39 On hold 42 Send callers identity code 43 Transfer 40 E Emergency mode 72 External Follow-me 51 Extra handset 94 F Free on 2nd access 20 Free Seating 17 Functions and required data 79 107

Ericsson Enterprise AB 2004 EN/LZT R2A
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