Deep Freeze Standard User Guide
Last modified: January, - 2011 Faronics Corporation. All rights reserved. Faronics, Deep Freeze, Faronics Core Console, Faronics Anti-Executable, Faronics Device Filter, Faronics Power Save, Faronics Insight, Faronics System Profiler, and WINSelect are trademarks and/or registered trademarks of Faronics Corporation. All other company and product names are trademarks of their respective owners.

Contents

Preface. 5
Important Information. 6 About Faronics. 6 Product Documentation. 6 Technical Support. 7 Contact Information. 7

Introduction. 9

System Requirements. 10
Installing Deep Freeze. 11
Attended Install or Uninstall. 12 Attended Install. 12 Attended Uninstall. 13 Silent Install or Uninstall. 15 Silent Install or Uninstall using a Shortcut. 16 Install Over Existing Deep Freeze Versions. 17 Install Using Imaging. 18

Using Deep Freeze. 19

Deep Freeze Icons. 20 Logon. 21 Status Tab. Status on Next Boot Clone Options. License. 22 22
Password Tab. 23 Permanent Software Installations, Changes, or Removals. 24

Preface

This user guide explains how to install, configure and use Deep Freeze Standard.

Topics

Important Information Technical Support

Important Information

This section contains important information about your Faronics Product.

About Faronics

Faronics delivers market-leading solutions that help manage, simplify, and secure complex IT environments. Our products ensure 100% machine availability, and have dramatically impacted the day-to-day lives of thousands of information technology professionals. Fueled by a market-centric focus, Faronics technology innovations benefit educational institutions, health care facilities, libraries, government organizations, and corporations.

Product Documentation

The following documents form the Deep Freeze Standard documentation set: Deep Freeze Standard User Guide This document guides you how to use the product. Deep Freeze Standard Release Notes This document lists the new features and known issues and closed issues.

Technical Support

Every effort has been made to design this software for ease of use and to be problem free. If problems are encountered, contact Technical Support. Email: support@faronics.com Phone: 800-943-6422 or 1-604-637-3333 Hours: 7:00am to 5:00pm (Pacific Time)

Contact Information

Web: www.faronics.com Email: sales@faronics.com Phone: 800-943-6422 or 1-604-637-3333 Fax: 800-943-6488 or 1-604-637-8188 Hours: 7:00am to 5:00pm (Pacific Time) Address: Faronics Technologies USA Inc. 2411 Old Crow Canyon Road, Suite 170 San Ramon, CA 94583 USA Faronics Corporation 609 Granville Street, Suite 620 Vancouver, BC V7Y 1G5 Canada Faronics Corporation (Europe) Siena Court The Broadway Maidenhead Berkshire, SL6 1NJ UK

Introduction

Faronics Deep Freeze helps eliminate computer damage and downtime by making computer configurations indestructible. Once Deep Freeze is installed on a computer, any changes made to the computerregardless of whether they are accidental or maliciousare never permanent. Deep Freeze provides immediate immunity from many of the problems that plague computers today inevitable configuration drift, accidental system misconfiguration, malicious software activity, and incidental system degradation. Deep Freeze protects the computers that are set to boot from the hard drive. Configure the CMOS to boot from the hard drive only. The CMOS must be password protected to prevent unauthorized changes.

System Requirements

Deep Freeze requires Windows 2000, Windows XP (32 or 64 Bit), or Windows Vista (32 or 64 Bit), or Windows 7 (32 or 64 Bit), and 10% free hard drive space. The hardware requirements are the same as the recommended hardware requirements for the host operating system.

Installing Deep Freeze

This chapter describes the installation process.
Attended Install or Uninstall Silent Install or Uninstall Silent Install or Uninstall using a Shortcut Install Over Existing Deep Freeze Versions Install Using Imaging

Attended Install or Uninstall

Attended Install

Complete the following steps to perform an attended install. 1. Double-click DFStd.exe to begin the installation process. The following screen appears:
2. Click Next. Click I agree to the terms in the License Agreement. Click Next.
3. Enter the License Key or select the Use Evaluation check box to install Deep Freeze in Evaluation mode. The Evaluation period ends 30 days after installation. Contact Faronics to purchase a License Key.
4. Choose the drives to Freeze from the displayed list. Click Next.
5. Click Install to begin the installation. The computer restarts immediately after the installation is complete.

Attended Uninstall

Complete the following steps to perform an attended uninstall. 1. Double-click DFStd.exe to begin the uninstall process. The following screen appears:
2. Click Next. Click Uninstall.
The computer restarts immediately after the uninstall is complete.
Silent Install or Uninstall
Deep Freeze can be rapidly installed on multiple computers over a network using the Silent Install feature. Deep Freeze can also be uninstalled in the same manner. Any deployment utility that allows execution of a command line on a remote computer can implement Silent Install or Uninstall. After the Silent Install or Uninstall is complete, the system restarts immediately. The command line has the following options: Syntax [/Install] [/Uninstall] [/PW=password] [/AllowTimeChange] [/Freeze=C,D,.] [/Thaw=C,D,.] Description Install Deep Freeze using installation file Uninstall Deep Freeze Set a password during installation Allow system clock to be changed Freeze only drives listed (Thaw all others) Thaw only drives listed (Freeze all others)
Example Command Line: DFStd.exe /Install /Freeze=C /PW=password In the above example, only the C: drive is Frozen. Any other drives on the computer are Thawed. If the computer only has a C: drive, the [/Freeze] switch can be omitted. A password (password) is created. After executing the command, Deep Freeze installs and the computer restarts Frozen.
The Silent Install or Uninstall does not work without the [/Install] or [/Uninstall] switch.
Deep Freeze must be in a Thawed state before [/Uninstall] can be used.
Silent Install or Uninstall using a Shortcut
Deep Freeze can be installed (or uninstalled) directly on a computer without having to use the installation dialog box by completing the following steps. 1. Locate the Deep Freeze installation file (DFStd.exe) on the Deep Freeze Standard CD. 2. Right-click on the icon and choose Create Shortcut. Save the shortcut to the desktop. 3. Right-click on the shortcut and choose Properties. 4. Edit the path of the Target field by typing /install or /uninstall at the end of the path. Example Shortcut Target: E:\Deep Freeze Install File\DFStd.exe /install Double-clicking the new shortcut results in the immediate installation or uninstallation of Deep Freeze, followed by a restart of the computer.

Deep Freeze must be in a Thawed state before /uninstall can be used.
Install Over Existing Deep Freeze Versions
All existing Deep Freeze versions must be uninstalled prior to performing any new Deep Freeze installation.

Install Using Imaging

Deep Freeze has been designed to work with all major imaging and desktop management software. Use either an Attended Install or the Silent Install to install Deep Freeze on a master image. Deep Freeze must be prepared for deployment before finalizing a master image. To prepare the master image for deployment complete the following steps: 1. Restart the computer into a Thawed state. 2. Launch Deep Freeze using the keyboard shortcut CTRL+SHIFT+ALT+F6. Alternatively, press SHIFT and double-click the Deep Freeze icon in the System Tray. 3. Enter the password and click OK. 4. Click Set Flag in the Status tab. 5. The message The flag has been set successfully. Do you want to reboot your computer now? is displayed. Click Yes to reboot the computer immediately. Click No to reboot the computer later. After imaging, the computers require an additional restart for Deep Freeze to correctly detect the changes in disk configuration. If the computers are imaged in an unattended mode, steps should be taken to ensure the computers are restarted to allow the configuration to update.

Using Deep Freeze

Deep Freeze Icons Logon Status Tab Password Tab Permanent Software Installations, Changes, or Removals

Deep Freeze Icons

The Frozen or Thawed Deep Freeze icon appears in the System Tray after installation and indicates whether the computer is currently protected by Deep Freeze (Frozen) or unprotected (Thawed). When the computer is Frozen, the following icon is displayed in the System Tray:
When the computer is Thawed, the following icon is displayed in the System Tray:
Complete the following steps to logon to Deep Freeze: 1. Press SHIFT and double-click the Deep Freeze icon in the System Tray. Alternatively, use the keyboard shortcut CTRL+SHIFT+ALT+F6. The following dialog is displayed.
2. Enter the administrator password and click OK to logon to Deep Freeze. If no password has been set, leave the password field blank and click OK.
As an additional security feature, Deep Freeze prevents brute force attacks by automatically restarting the computer after 10 unsuccessful attempts.

Status Tab

The Status tab is used to set the mode Deep Freeze will be in after the next restart, set the flag for installing using imaging, and update the License Key.

Status on Next Boot

1. Choose one of the following options: Boot Frozen to ensure the computer is Frozen the next time it is restarted Boot Thawed on next to ensure the computer is Thawed each time it is restarted for the next specified number of restarts Boot Thawed to ensure that the computer is Thawed each time it is restarted 2. Click OK for the changes to take effect during the next restart. Click Apply and Reboot to apply the changes immediately and reboot the computer.

Clone Options

The Clone Options are used to prepare master images for the deployment process. For more information refer to the Install Using Imaging section.

License

1. To update the License Key, click Edit and enter the License Key in the License Key field. 2. Click Update License. This converts Deep Freeze from the Evaluation version to a Licensed version. The License Key Type field displays the License Key. The Expiry Date displays the date and time when the license expires.

Password Tab

The Password tab is used to set a new password or change the password that was used to logon to Deep Freeze.
1. Enter a new password, confirm the new password, and click OK to set the password. 2. The following message is displayed.

3. Click OK.

Permanent Software Installations, Changes, or Removals
Computers must be Thawed for any permanent changes to take effect. Installation of software often requires one or more restarts to complete the installation. Deep Freeze helps administrators overcome challenges with maintaining the configuration of their computers in a production environment. Deep Freeze protects computers from unauthorized changes, viruses and malware, that can leave computers in a non-functional state. Deep Freeze also provides features to retain user data while protecting the computer. For more information on how to implement Deep Freeze and ensure that the user data is retained, refer to Deep Freeze - Retaining User Data available at http://www.faronics.com/library

STANDARD

Getting Started

Document Overview

The purpose of this guide is to get Deep Freeze installed and running on your computer without any issues. It provides a reference for many common questions that arise when installing and using this software. Deep Freeze Resources User guides, video tutorials, white papers, and other documentation on Deep Freeze Standard are available in the Faronics Content Library at www.faronics.com/library.

What is Deep Freeze?

Deep Freeze is a software program that prevents any permanent changes being made to a computer. Deep Freeze has two states: Frozen and Thawed. When Deep Freeze is in a Frozen state, any changes made to the computer are forgotten when the computer is restarted. When Deep Freeze is in a Thawed state, any changes made to the computer are retained when the computer is restarted. When making changes to a computer, such as installing software or performing updates, the computer needs to be put into a Thawed state. A reboot is required every time the state of the computer is changed. System Requirements Deep Freeze requires Windows 2000, Windows XP (32 or 64 Bit), Windows Vista (32 or 64 Bit), or Windows 7 (32 or 64 Bit), and 10% free hard drive space. The hardware requirements are the same as the recommended hardware requirements for the host operating system.
Installing Deep Freeze Standard
When installing Deep Freeze, close and disable all background utilities and antivirus software. Complete the following steps to install Deep Freeze Standard: 1. 2. Double-click the DFStd.exe file to begin the installation process. The Deep Freeze Standard Installation Dialog appears. Click Next to begin the installation. Follow the steps presented. Read and accept the license agreement. At the end of the installation, the computer reboots. After the reboot Deep Freeze is installed. After the reboot, a Password Initialization screen appears. This screen allows you to enter a password for Deep Freeze. This screen only appears for 10 seconds. If you do not enter a password before the screen disappears, you can set the password later.
After the workstation restarts, the only indication that Deep Freeze is installed is a new icon that appears in your System Tray next to the clock. Accessing this icon is explained in the Using Deep Freeze section. Uninstalling Deep Freeze Standard The option to Uninstall Deep Freeze is only available if Deep Freeze has previously been installed on the workstation. The workstation must be in a Thawed state to perform an uninstall. To uninstall Deep Freeze, complete the following steps: 1. 2. Double-click the DFStd.exe file. Select Uninstall.
icon appears in the System Tray after installation, the workstation is protected icon appears in the System Tray, the workstation is not protected by Deep

Using Deep Freeze

When the Frozen by Deep Freeze. When the Thawed Freeze.
Accessing the Deep Freeze Control Dialog 1. To gain access to the Deep Freeze control dialog, use either of the following two methods to log on: Press SHIFT and double-click the Deep Freeze icon in the System Tray Use the keyboard shortcut CTRL+SHIFT+ALT+F6 2. The Deep Freeze password dialog appears. Enter your Deep Freeze password. 3. If you have not set up a password yet, leave the password field blank and click OK. The Deep Freeze control dialog appear with the following two tabs: Status: used to set the state of Deep Freeze, prepare for imaging, or enter a License Key Password: used to set a new password or change a previous one To test the power and robustness of Deep Freeze, try deleting or modifying some toolbars, changing the desktop, or modifying the registry settings. All changes made will be reset on reboot. Refer to the Deep Freeze Standard User Guide for more information on these tabs. The Deep Freeze Standard User Guide available in the Faronics Content Library at www.faronics.com/ library. License To update the License Key, go to Status tab and click Edit to enter the License Key in the License Key field. Click Update License to convert Deep Freeze from the Evaluation version to a Licensed version. The License Key Type field displays the License Key. The Expiry Date displays the date and time when the license expires. The evaluation version of Deep Freeze Standard expires 30 days after installation. Deep Freeze will be present and installed, but deactivated. To deploy Deep Freeze to workstations using the Silent Install System, or as part of an imaging process, please refer to the user guide. Organizations considering larger deployments of Deep Freeze may want to evaluate Deep Freeze Enterprise, for its centralized console as well as administrative and management features. Free technical support is available to you during your evaluation period. Contact our Technical Support department at +1-604-637-3333, 800-943-6422, or through www.faronics.com/support. For further product, pricing, and ordering information, please contact the Customer Service Department at +1-604-637-3333, (800) 943-6422, or by email at customerservice@faronics.com Deep Freeze Security Notice: Deep Freeze does not protect against booting from a floppy drive or CD-ROM drive.

The CMOS should be configured to prevent booting from the floppy drive or CD-ROM drive (i.e. set to boot to the hard drive) and the CMOS must be password protected. This is a normal precaution for most public access computers. The Windows Registry and the boot sector are protected by Deep Freeze from within Windows.