DeskView 5.37 Reduce your cost with effective client management

October 2005

There is a simple way to reduce your Total Cost of Ownership (TCO): Effective client and asset management with DeskView. Time is money and DeskView saves a lot of administration time. DeskView is the sophisticated client management software for Fujitsu Siemens Computers professional notebooks, PCs and workstations with Microsoft Windows operating systems. Different intelligent manageability tools for full remote management services save cost. DeskView supports easy update planning, remote client administration and much more. Functionality Local and remote access to hardware data and enabling effective remote client administration Local and remote reporting of critical states and alarms into enterprise management systems Different modules for flexible and task oriented installation Execution via command line for easy integration into unattended running scripts Support of day-to-day work with user-friendly utility routines Use DeskView local on a stand-alone system or for remote administration of clients in your network Thanks to supporting all major standards, integration into higher-level system management software, like Microsoft SMS or CA Unicenter is a simple task DeskView modules DeskInfo Detailed information about entire hardware for fast and easy asset management DeskAlert Alert notifications and user-defined configuration of alarm messages to prevent system failures DeskFlash Easy BIOS recovery, archive and update during system operation for uninterrupted working DeskSettings Timesaving system administration by changing BIOS settings and system passwords centrally DeskWoL Admin Power up clients over the LAN for system update during non-working hours DeskOff Set client into different power modes or switch client off by mouse click or at a predefined time to ensure energy saving DeskView Browser Easy and comfortable start of administration programs such as DeskInfo, DeskAlert, DeskSettings or DeskOff Admin
Supported languages DeskView is available with Language variants German and English. The language can be selected during the Setup
Datasheet Issue: October 2005 DeskView 5.37

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Overview of DeskView modules, supported standards and network integration add-ons Modules DeskInfo Asset Management DeskAlert + AoL/ASF Event Management DeskFlash Update and restore BIOS DeskSettings Configuration of CMOS DeskWoL Admin Wake-on-LAN Administration DeskOff Power Management ACPI DeskView Browser Access upon Modules Supported Standards Network Integration
SNMP DMI 1.1 and 2.0 WMI 1.5 WfM 1.1a and 2.0 PXE / BootP ASF 2.0 ServerView Microsoft SMS (MIF/MOF) CA Unicenter HP Open View

(For projects)

IBM Tivoli
Standards supported For easy integration and flawless integration, DeskView supports all relevant standards: Desktop Management Interface DMI 1.1 and DMI 2.0 Simple Network Management Protocol SNMP Alert Standard Format ASF 2.0 Wired for Management WfM 1.1a and WfM 2.0 Windows Management Instrumentation WMI 1.5 Standards DeskView is based on important standards such as DMI 2.0, WMI 1.5 (WBEM), SNMP, ASF 2.0 and WfM 2.0. DMI stands for Desktop Management Interface and is the standard interface for desktop management. WMI stands for Windows Management Instrumentation and is the new standard interface for Microsoft operating systems. WBEM stands for Web Based Enterprise Management and is a set of management and Internet standard technologies developed to unify management of enterprise computing environments. SNMP stands for Simple Network Management Protocol and is the standard interface for network management. ASF stands for Alert Standard Format and features a new standard for receiving alerts deriving from a computer, introduced with Intel 865G chipset. It is an open standard, defined by the DMTF (Desktop Management Task Force). It allows defining further alerts and security features in the future WfM stands for Wired for Management and is a standard for optimum client management. Fujitsu Siemens Computers SCENIC Professional PC were the first systems worldwide to be conform to this standard. Network Integrations DeskView can be integrated in existing Enterprise Management Systems: Fujitsu Siemens Computers ServerView Microsoft SMS (MIF/MOF) CA Unicenter HP Open View (for projects) IBM Tivoli (for projects) Modular Installation The DeskView modular concept allows choosing and to install modules separately according to individual needs. The installation is supported by a user-friendly graphical interface for selection of the desired components. DeskView supports also unattended installation mode by creating a control file, which can be easily distributed to the clients in the network. Installation Requirements DeskView V5.37 is running on platforms with following Microsoft operating systems: Windows NT 4.0 Workstation Service Pack 5/6 Windows 2000 Professional Service Pack 3/4 Windows XP Service Pack 1/2 Windows XP x64

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DeskView Functions in detail DeskInfo DeskInfo allows the user and the administrator to get system-related information via DMI / WMI protocol. The results can be seen on the monitor or directed to a printer. Available information includes: General system information Type and system ID, graphics controller, system identification number, user specific numbering scheme, UUID, Asset-Tag System configuration; Connected DDC-monitor (for Microsoft Windows NT 4.0 Workstation: only supported by Matrox and ATI graphics cards) Enhanced identification of inventory data of power supply unit Technical information Type of hard disk drive, type and amount of system memory, memory bank occupied Serial ATA HDD are detected with serial number and master/slave mode Processor, chipset and mainboard layout Local and network drives Logical partitions, USB information Other peripherals Software Information Installed operating system is displayed Installed application software is displayed Detailed network information (WMI only) Service and retailer information User-defined data such as lease expiration Choice between user mode and advanced mode Status of the client with traffic signals and alarm list Integration into enterprise management systems like Fujitsu Siemens Computers ServerView, CA Unicenter, Microsoft SMS, HP Open View (for projects), IBM Tivoli (for projects) DeskInfo displays information about Fujitsu Siemens Computers clients local on standalone systems or of remote clients in a network. The selection of a single client or a whole group of clients is done by a user-friendly, graphical browser interface. This allows the administrator to check and manage the data and status of all Fujitsu Siemens Computers clients in the network. DeskInfo can display the information for the maintenance engineer. A printout can be generated. This greatly increases the serviceability of Fujitsu Siemens Computers clients. In the case of network installation, access is protected by a password. Data and alarms can be integrated. DeskFlash DeskFlash supports BIOS updates directly without having to bother with floppy disks. The new BIOS versions can also be distributed in the network without any user intervention. DeskFlash also enables BIOS and CMOS values to be stored and to update all systems' CMOS values with an identical configuration also without flashing the complete BIOS This supports an easy rollout of clients in a network. The remote functionality of DeskFlash can be executed from the DeskView Browser. A userfriendly graphical user interface supports easy system identification and central administration of system BIOS archive and update. With a mouse click DeskFlash identifies the target systems in the network and generates a list of these computers. The administrator then can flash or archive the BIOS and the P6 patches, and control the progress of the selected action. As a result DeskFlash remote confirms the performed action in the systems status list. The administrator also is able to force a reboot after a BIOS update. The remote functionality of DeskFlash is also available via command line and can easily be integrated in existing batch programs. DeskSettings DeskSettings allows seeing the BIOS and getting the BIOS parameters with a user-friendly simple graphical user interface Directly from Windows Via the network from an authorized point This provides flexibility in modifying the settings: Definition of the boot sequence (drives, remote boot options) Modification of power up / power down events Setting of power management parameters Enabling / disabling of USB host controller Cyclical changing of setup / system passwords Support the installation of pre boot access protection with SmartCard SystemLock. Switch remotely Hyper-Threading

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DeskAlert Fujitsu Siemens Computers PC constantly monitor the hardware. Changes in condition, such as aging of the hard disk drive and fans, are reported. Events such as the opening of the cabinet, too high temperature or a restart by the watchdog timer are also reported. Changes of IDE and SCSI devices, processor and physical memory as well as insufficient hard disk drive and system drive capacity are also reported. The administrator can easily configure the behaviour of all events. The alert appears as a local or remote popup window, entries in log files or SNMP traps. In case of an alert the client can send an E-Mail to the administrator. Almost all of the IDE and SCSI hard disk drives selected by Fujitsu Siemens Computers support the Self-Monitoring and Reporting Technology (S.M.A.R.T.) standard for checking the hard disk drives. DeskAlert displays the status of the hard disk drive and issues a warning if specific limit values are violated. This allows the hard disk drive to be changed before it actually fails. The triggered alarm reports can be displayed directly in Fujitsu Siemens Computers ServerView, CA Unicenter, Microsoft SMS or HP Open View. DeskAlertConfig allows the administrator to issue status changes according to the type of message, i.e. either on the client, the administrator system or both. The ASF 2.0 Client is now part of DeskView The new ASF standard for receiving alerts from a system is now already integrated in DeskView. A separate installation of the ASF 2.0 client software is not necessary. The Alert-on-LAN/ASF module adds the following alerts: Opening of the cabinet A check is made to determine whether the cabinet is being opened. If Alert-on-LAN is integrated, this check is also made when the client is switched off. Processor A check is made to determine whether the processor is present and functioning properly. In case of a processor change DeskAlert notifies you instantly. Heartbeat The client continues to send signals all the time it is connected to the network. If it is disconnected from power supply network or LAN, an alert is sent to the administrator. Boot watchdog The boot sequence is monitored. If the client can no longer start up, a message is immediately sent to the administrator with details of the POST code, which allows the problem to be pinpointed. Overview of DeskView alerts Alerts supported by default Free hard disk drive space (system) Free hard disk drive space (data) Lease expiration Memory changes Device changes Hard disk drives (SMART) Processor change Cover sensor Fan monitoring Fan deterioration Short circuit Temperature (Processor if supported, inside) Voltage (5V, 12 V, CMOS battery) Alert-on-LAN/ASF -Cabinet opening - Heartbeat - Processor missing - Watchdog Alerts supported with System Monitoring chip Alerts supported with System Monitoring chip and LAN on board

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DeskWoL Admin Fujitsu Siemens Computers client systems with LAN on board or equivalent LAN controller (see operating instructions of your system) can be powered up via the LAN. This function uses the standard Magic Packet technology, an AMD trademark. The administrator detects the respective clients in the network and boots the selected clients with one mouse click. A prerequisite for Wake-on-LAN is a LAN controller or LAN on board that supports the Magic Packet technology. The DeskView component Wake on LAN is integrated in the DeskView Browser and can be launched from the Call integrations menu. DeskOff The client system can be switched to different power modes, logged off or switched off by a mouse click, at a predefined time or after a defined time. DeskOff Admin allows shutting down clients in the network remotely via the DeskView Browser. DeskView Browser The browser displays the clients in the network and allows organizing clients in the network in groups, as well as specific clients in the network to be selected. DeskInfo, DeskAlert, DeskSettings, DeskFlash and DeskOff Admin as well as DeskWoL Admin can then be executed directly for these individual clients or groups. If the thin client manageability software SCOUT is installed on the administrator PC it can be executed from the DeskView Browser. Network integration DeskView can be integrated into Fujitsu Siemens Computers ServerView and fits seamlessly into the existing network. DeskView enhances enterprise system management under Microsoft SMS by providing very detailed information on Fujitsu Siemens Computers clients. Beside the MIF Integration, DeskView supports additionally MOF based integration resulting in improved handling of inventory. The integration capability of DeskView applies also to SNMP-based management software, such as CA Unicenter, HP Open View and IBM Tivoli. All data and alarms can be forwarded to these systems and displayed. If there is no Enterprise Management software already used at the customer site, administrators can use the DeskView browser, which is included in the package. Availability DeskView 5.37 supports English and German language and is shipped with the DUCD (Drivers & Utilities CD) for SCENIC Professional PC and the Manageability CD 12 for LIFEBOOK Notebooks. New program releases of DeskView 5.37 can also be downloaded from www.fujitsu-siemens.com/manageability

Overview manageability functions on Fujitsu Siemens Computers Business Clients This table gives an overview of supported _DeskView functioniality by model Client Y = supported, L* = License Key required = not available, O* = Optional with DeskView licence key
DeskInfo: local Inventory view DeskSettings: local CMOS setting in operating system DeskWoL: Admintool to switch on via Wake on LAN DeskFlash: local BIOS handling/ in operating system # DeskFlash: remote BIOS handling/ in operating system # DeskOff: local switching into ACPI states DeskOff: remote switching into ACPI states DeskInfo: remote Inventory view DeskAlert: local configuration of system events DeskAlert: remote configurat ion of system events DeskSettings: remote CMOS setting

managed products

STYLISTIC Tablet PC STYLISTIC ST5022, ST5022D, STYLISTIC ST5021, ST5021D STYLISTIC ST5020, ST5020D STYLISTIC ST5011, ST 5011D, STYLISTIC ST5010, ST5010D STYLISTIC ST4121, ST4121P, ST4120, ST4120P LIFEBOOK LIFEBOOK B2610, B-2562 LIFEBOOK C1110 / C1110D LIFEBOOK E8020, E8020D, E8010, E8010D LIFEBOOK E7010, E7110 LIFEBOOK E4010, E4010D LIFEBOOK E 2010 LIFEBOOK P7010 LIFEBOOK S7020, S7020D, S7010, S7010D LIFEBOOK S6120, S6120D LIFEBOOK S6010 LIFEBOOK T4010, T4010D, T3010, T3010D

DeskView browser

DeskView 5.37
Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y
Y Y Y Y Y Y Y Y Y Y Y Y Y Y

DeskFlash: BIOS archive

Y Y Y Y Y Y Y Y Y Y Y Y Y

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DeskInfo: local Inventory view
DeskSettings: local CMOS setting in operating system
ESPRIMO ESPRIMO C5900, i915 ESPRIMO E5901, i945G SCENIC SCENIC C620, 915GV SCENIC C610, i865GV SCENIC C600, i845GV SCENIC E5905, i945G SCENIC E620, i915G SCENIC E600, i865G SCENIC E300, i865GV SCENIC N600, i865G SCENIC N600, i845GE SCENIC N320, SiS661+ SCENIC N320, i915G SCENIC N300/N320, SiS661 SCENIC N300/N320, i865G SCENIC N300, VKM266 SCENIC N300, i845GV SCENIC N300, i845GE SCENIC P5901, i945G SCENIC P320, i915G SCENIC P300/P320, i865G SCENIC P300, VKM266 SCENIC P300, SiS661 SCENIC P300, i845GV SCENIC P300, i865G SCENIC P300, i845GE SCENIC W620, i915G SCENIC W600, i865G SCENIC W600, i845GE SCENIC W300, i845GE SCENICO SCENICO N320,V8M800 SCENICO P320,V8M800 CELSIUS CELSIUS W340 CELSIUS V810 CELSIUS R630 CELSIUS R610 CELSIUS M430 CELSIUS M420 CELSIUS M410 CELSIUS K330 CELSIUS K320 CELSIUS 444 CELSIUS Notebook CELSIUS H230 CELSIUS H210 CELSIUS Mobile WF2-H FUTRO FUTRO C100 with WinXP FUTRO D100 with WInXP

Y Y Y Y Y Y Y Y O* Y Y O* O* O* O* Y O* O* Y O* O* Y O* O* O* O* Y Y Y O* Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y
Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y
Y Y Y Y Y Y Y Y O* Y Y O* O* O* O* Y O* O* Y O* O* Y O* O* O* O* Y Y Y O* Y Y Y Y Y Y Y Y Y O* Y Y Y Y Y Y
Y Y Y Y Y Y Y Y O* Y Y O* O* O* O* Y O* O* Y O* O* Y O* O* O* O* Y Y Y O* Y Y Y Y Y Y Y Y Y O* Y Y Y Y Y Y Y
Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y
Y Y Y Y Y Y Y Y O* Y Y O* O* O* O* O* O* Y O* O* O* O* O* O* Y Y Y O* Y Y Y Y O* Y Y Y Y Y Y
Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y
Y Y Y Y Y Y Y O* Y Y O* O* O* O* O* O* Y O* O* O* O* O* O* Y Y Y O* Y Y Y O* Y Y -
# CMOS change possible without complete BIOS Flash
* for details concerning operating system please see datasheet of your system
No support for SCENIC Edition PC New FUTRO Thin clients C200, S200 and S300 supported only with Manageability Version 10.3.
All rights, including rights created by patent grant or registration of a utility model or design as well as rights of technical modifications are reserved. Delivery subject to availability. Designations may be trademarks, the use of which by third parties for their own purposes may violate the rights of the trademark owners. Copyright Fujitsu Siemens Computers, 10/2005
Published by Fujitsu Siemens Computers http://www.fujitsu-siemens.com/manageability

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DeskWoL: Admintool to switch on via Wake on LAN
DeskFlash: local BIOS handling/ in operating system #
DeskFlash: remote BIOS handling/ in operating system #
DeskOff: local switching into ACPI states DeskOff: remote switching into ACPI states
DeskInfo: remote Inventory view DeskAlert: local configuration of system events
DeskAlert: remote configurat ion of system events
DeskSettings: remote CMOS setting