Technical Service Bulletin

Subject

ELECTRICAL

Number

07-90-005
GARMIN NUVI PORTABLE NAVIGATION TROUBLE SHOOTING AND WARRANTY INSTRUCTIONS CIRCULATE TO: [X] SERVICE ADVISOR DESCRIPTION:

MAY, 2007

ACCESSORY
[ ] GENERAL MANAGER [X] PARTS MANAGER [X] SERVICE MANAGER [X] WARRANTY MGR
[X] TECHNICIAN [ ] SALES MANAGER
The Garmin Nuvi 360 navigation unit, sold through authorized Hyundai dealers, includes a 3-year limited warranty on parts and labor. Within 90 days of the unit's original purchase, warranty issues may be handled by Hyundai dealers. After 90 days, all warranty claims should be referred to the manufacturer, Garmin, at 1-800-800-1020 or sales@garmin.com. This bulletin applies to actions your dealership may take to service units within 90 days of original purchase. The unit's warranty provides that your dealership will troubleshoot, and if necessary, exchange a malfunctioning unit. The process for an exchange of a malfunctioning navigation unit will be handled entirely through the parts system and as such it is not necessary to file a warranty claim through the Hyundai warranty system. Receipt of the malfunctioning unit by the Hyundai Motor America Navigation Return Center will automatically result in credit for the exchanged unit as well as freight costs and a 0.2 hour labor reimbursement for diagnosis and dealership administration & handling. PROCEDURE - DIAGNOSIS: Prior to performing the diagnosis or warranty exchange procedures, verify proof of purchase to ensure that the unit was purchased through an authorized Hyundai dealer and that the unit is within 90 days of the original purchase. The first step in diagnosis is to inspect the unit for any physical damage. This may include a broken display, cracked housing, opened housing, broken antenna or hinge, stains or leaks from a spill into the product, or other abuse. These items are not covered under the warranty exchange program and, if found, customers should contact Garmin directly at 1-800-800-1020 or sales@garmin.com for service options. If the customer is experiencing accessory, mounting or user interface issues such as address entry, Bluetooth issues, software downloads, or other interface problems, please have the customer contact Garmin at 1-800-800-1020 or sales@garmin.com for additional assistance.

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The Nuvi 360 Diagnosis Procedure is attached and should be performed for any warranty condition prior to authorizing the exchange. If the unit looks physically acceptable after inspection, please follow these steps: 1. Press and hold the power button on the top-right side of the unit for 2 seconds. Does the unit turn on? If not, check battery charge level or test with the 12v DC power cord. If the unit does not turn on, exchange unit. 2. If yes, does the unit cycle go through normal start up with warning screens and provide access to the 'AGREE' button? Does pressing the 'AGREE' button provide access to the 'Where to', 'View Map', and 'Travel Kit' buttons? If the answer is no to either question, exchange the unit. 3. If yes, does the unit attempt to acquire satellite signals with the antenna flipped up and the unit outside? Ensure that you are outside within line of sight to the open sky during this step. If the unit does not acquire satellite signals outside, exchange the unit. 4. If yes, the unit is operating normally and the customer should contact Garmin support at 1-800-800-1020 or sales@garmin.com for additional assistance. 5. If the customer is experiencing accessory, mounting or user interface issues such as address entry, Bluetooth issues, software, downloads, or other interface problems, please have the customer contact Garmin at 1-800-800-1020 or sales@garmin.com for additional assistance. PROCEDURE - EXCHANGE: After you have determined that the unit falls within the 90-day exchange period and that the unit is not operating as designed, the following steps should be taken. 1. Order a replacement Nuvi 360 kit through the parts system. (p/n 00292-10000FLT). The complete Nuvi 360 kit will be billed at dealer cost. 2. Ensure that the malfunctioning kit is received by the Navigation Return Center complete with the original box, packaging, accessories, and all literature. Note: the Unlock Sheet (goldenrod in color) included in the kit is unit specific and is required for product registration with Garmin to activate the 3 year limited warranty. Incomplete kits returned to the Navigation Return Center may only receive partial credit.

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The Nuvi 360 kit contents include: Nuvi 360 unit 12v DC power cord A/C Charger Suction Mount Power Cradle USB Cable Leather Case Dash Mount Owners Manuals Lock Brochure and Unlock Sheet Original Box

3. Complete the dealer information and sections A - D on the NAVIGATION RETURN FORM.
4. Enclose the completed NAVIGATION RETURN FORM, copy of proof of purchase in the form of a sales receipt, and a copy of the repair order with each return.

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5. Use the shipping label provided on the NAVIGATION RETURN FORM and return the Nuvi 360 immediately via UPS GROUND. Freight costs will be reimbursed at $5.73 for dealers within Western and California regions and $7.19 for dealers located in the Central, Eastern, South Central, and Southern regions. Upon receipt by the Navigation Return Center of the complete kit, the dealer will receive reimbursement (via their monthly parts statement) for the kit and the administration/freight fee. Failure to return the complete kit may result in no credit or only partial credit being given. WARRANTY INFORMATION: All warranty exchanges should be handled as outlined in this bulletin or directly with Garmin Technical support at 1-800-800-1020 or sales@garmin.com. Reimbursement for exchanged units will be processed through the Hyundai Parts Department and will show as credit on the dealership's monthly non-vehicle statement.

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GARMIN NUVI 360 DIAGNOSIS PROCEDURE

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