Model 27907 Series DECT 6.0 Cordless Handset Speakerphone Answering System Users Guide
Your new GE telephone system is EXPANDABLE up to a total of 4 handsets (by purchase of optional Model 27907 handset with charge cradle)
Equipment Approval Information
Your telephone equipment is approved for connection to the Public Switched Telephone Network and is in compliance with parts 15 and 68, FCC Rules and Regulations and the Technical Requirements for Telephone Terminal Equipment published by ACTA. 1Notification to the Local Telephone Company On the bottom of this equipment is a label indicating, among other information, the US number and Ringer Equivalence Number (REN) for the equipment. You must, upon request, provide this information to your telephone company. The REN is useful in determining the number of devices you may connect to your telephone line and still have all of these devices ring when your telephone number is called. In most (but not all) areas, the sum of the RENs of all devices connected to one line should not exceed 5. To be certain of the number of devices you may connect to your line as determined by the REN, you should contact your local telephone company. A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details.
Notes This equipment may not be used on coin service provided by the telephone company. Party lines are subject to state tariffs, and therefore, you may not be able to use your own telephone equipment if you are on a party line. Check with your local telephone company. Notice must be given to the telephone company upon permanent disconnection of your telephone from your line. If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this product does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer. US Number is located on the cabinet bottom. REN Number is located on the cabinet bottom. 2Rights of the Telephone Company Should your equipment cause trouble on y our line which may harm the telephone network, the telephone company shall, where practicable, notify you that temporary discontinuance of service may be required. Where prior notice is not practicable and the circumstances warrant such action, the telephone company may temporarily discontinue service immediately. In case of such temporary discontinuance, the telephone company must: (1) promptly notify you of such temporary discontinuance; (2) afford you the opportunity to correct the situation; and (3) inform you of your right to bring a complaint to the Commission pursuant to procedures set forth in Subpart E of Part 68, FCC Rules and Regulations.

Interference Information

The telephone company may make changes in its communications facilities, equipment, operations or procedures where such action is required in the operation of its business and not inconsistent with FCC Rules and Regulations. If these changes are expected to affect the use or performance of your telephone equipment, the telephone company must give you adequate notice, in writing, to allow you to maintain uninterrupted service.

Receiving an Incoming Call During an Intercom Call Using Intercom with External Telephone Calls..49 Two-Way Calling...49 Three-Way Calling...50 Transferring External Calls to Other Handsets.51 Caller ID (CID)... 52 Call Waiting Caller ID...52 Receiving CID Records...53 Storing CID Records (In CID Memory).53 Reviewing CID Records...54 Dialing a CID Number..54 Storing CID Records in Internal Memory..55 To Replace a Stored CID Record..56 Deleting a CID Record...56 Deleting All CID Records..57 Memory... 57 Storing a Name and Number in Memory..57 Storing the Last Number Dialed..59 Inserting a Pause in the Dialing Sequence (of a Stored Number)...60 Reviewing Records Stored in Memory..60 Changing Records Stored in Memory..60 Deleting Records Stored in Memory..61 Dialing a Number from Memory..61 Chain Dialing from Memory..62 Answering System Operation... 63 Message Counter Indicator...63 Leaving a Message/Memo..64
Screening Calls from the Base..65 Message Playback...65 Memory Full...66 Erasing Messages...66 Remote Access... 67 Cordless Handset..67 Screening Calls from the Handset.68 Accessing the Answering System from Another Location...68 Memory Full...69 Belt Clip and Optional Headset. 70 Connecting the Belt Clip..70 Connecting an Optional Headset to the Handset.70 Changing the Battery.. 71 Battery Safety Precautions.. 72 Display Messages... 73 Answering System Display Messages.. 76 Handset Sound Signals.. 77 Troubleshooting Guide.. 77 Telephone Solutions...77 Caller ID Solutions..79 Battery Solutions...80 Answering System Solutions... 80 Causes of Poor Reception.. 81 General Product Care.. 82 Service... 83 Index.... 84 Limited Warranty... 89 Accessory Information.. 93

Introduction

CAUTION: When using telephone equipment, there are basic safety instructions that should always be followed. Refer to the IMPORTANT SAFETY INSTRUCTIONS provided with this product and save them for future reference. IMPORTANT: Because cordless phones operate on electricity, you should have at least one phone in your home that isnt cordless, in case the power in your home goes out.

Before You Begin

Parts Checklist (for model 27907)
Make sure your package includes the items shown here.

AC power adaptor

Handset battery pack

Base Handset

Battery compartment cover

Belt clip

Wall mount bracket

Telephone line cord

Telephone Jack Requirements

Wall plate

To use this phone, you need an RJ11C type Modular modular telephone jack, which might look telephone like the one pictured here, installed in your line jack home. If you dont have a modular jack, call your local phone company to find out how to get one installed.

Base Layout

SPEAKER DAY/CHECK (button) HOUR (button) MIN (minute button) VMWI / Visual Ringer (Indicator) Message Counter (indicator) PLAY/STOP (button) skip (button) delete (button) message speed (button) announce (button) memo (button) volume 5/6 (buttons) ans on/off (answerer on/off button)
language (button) review (button)
page (button) charge/in use (indicator)

Installing the Phone

Installing the Handset Battery
NOTE: You must connect the handset battery before use. CAUTION: To reduce the risk of fire or personal injury, use only the Thomson Inc. approved model 5-2721 Nickel-metal Hydride battery (Ni-MH), which is compatible with this unit. 1. Locate battery and battery door which are packaged together inside a plastic bag and are separate from the handset. 2. Locate the battery compartment on the back of the handset. 3. Plug the battery pack cord into the jack inside the compartment. NOTE: To ensure proper battery installation, the connector is keyed and can be inserted only one way.

battery pack black wire

PRESS DOWN FIRMLY

red wire

4. Insert the battery pack. 5. Close the battery compartment by pushing the door up until it snaps into place.

Base Station

1. Choose an area near an electrical outlet and a telephone wall jack (RJ11C), and place your cordless telephone on a level surface, such as a desktop or tabletop, or you may mount it on the wall.
2. Plug one end of the telephone line cord into the TEL LINE jack on the back of the base and the other end into a modular jack. 3. Plug the AC power converter into the electrical outlet and the DC connector into the jack on the back of the base.
4. Place the handset in the base cradle. The charge/in use indicator turns on, verifying the battery is charging. 5. Allow the phone to charge for 16 hours prior to first use. If you dont properly charge the phone, battery performance is compromised. CAUTION: To reduce risk of personal injury, fire, or damage use only the 5-2760 power adaptor listed in the users guide. This power adaptor is intended to be correctly orientated in a vertical or floor mount position.

Answering System Setup

This section shows you how to set up your answering system to receive incoming calls. Before you begin the set up process, you must turn on the answering system. Press the ans on/off button to turn the answering system on and off. The MESSAGES indicator lights when the answering system is on. The indicator blinks when you have new messages. NOTE: The answering system displays - - when it is off.
Setting the Voice Prompt Language
The default voice prompt language is English. To change the answering systems voice prompt language, Press the language button on top of base to change to the FRENCH voice prompt. The unit announces OPTION FRANCAISE and Fr shows in the message counter. Press the language button again to change to the SPANISH voice prompt. The unit announces SELECCION ESPANOL and SP shows in the message counter. NOTE: To change to English, press the language button again. En shows in the message counter. NOTE: In remote access mode, the system follows the selected language. The voice prompt language cannot be switched remotely.

Reviewing and Choosing the Announcement
Press and release the announce button to review and select this one as your outgoing announcement. NOTE: Press the PLAY/STOP button at any time to stop playing the announcement. 22
Programming the Telephone

Standby Screen

The handset displays the handset number and user name.

Programming Functions

The system uses a menu structure to give you access to all of the built-in features. You may program the following items in main menu: Room Monitor and Handset Setup.
Room Monitor (applicable only with additional handsets)
1. Make sure your phone is OFF (not in talk mode). 2. Press the mute/program button to go to the main menu. 3. Press caller ID-volume ( 6 or 5) button to scroll to ROOM MONITOR. 4. Press mute/program button to enter ROOM MONITOR menu, ROOM MONITOR EXTENSION? shows in the display.
5. Use the touch tone pad to enter the handset number to be monitored. NOTE: When this phone system is expanded (up to 4 handsets by purchase of optional Model 27918 handset with recharge cradle), handsets are named HANDSET 1, HANDSET 2, HANDSET 3 and HANDSET 4 respectively. 6. The receiving handset will turn on the microphone and the originating handset will turn on the speakerphone to monitor sound from the receiving handset. NOTE: For room monitoring mode to work, the originating handset must NOT be on the cradle. NOTE: While in room monitoring mode, the handsets will emit an alert tone approximately every 5 seconds if there is an incoming call. You may press the SPEAKER button to quit room monitor and answer the call. NOTE: While in room monitoring mode, the originating handset can be switched to monitor by handset earpiece by pressing the TALK/CALLBACK button once. Switch back to speakerphone by pressing the SPEAKER button once. NOTE: Press the exit button on the handset to exit room monitormode.

Handset Setup

1. Make sure your phone is OFF (not in talk mode). 2. Press the mute/program button to go to the main menu. 3. Press caller ID-volume ( 6 or 5) button to scroll to HANDSET SETUP. 4. Press mute/program button to confirm and you may program the following items: Language, Handset Name, Ringer Tone, Ringer Volume, VIP Melody, Key Tone, Audio Predial, Message Alert, Rings to Answer, Security Code, Area Code, Tone/Pulse, Registration, Deregistration and Default Setting. NOTE: During programming, you may press the exit button at any time to exit the sub-menu and return to the menu.

Language

3. Use the touch tone pad on the handset to select 1, 2 or 3, or use the caller ID-volume ( 6 or 5) button to scroll to your selection. HI is the default setting. 4. Press the mute/program button to save your selection. You will hear a confirmation tone and the new volume setting shows in the display. NOTE: If you turn the ringer OFF, the ringer off icon shows in the display.

VIP Melody

This features allows you to assign a specific melody to someone you want to get your attention when the person calls. When a VIP melody is assigned and that person calls, the unit rings the normal ring for the first ring and then follows with VIP melody ring. You may choose from ten different polyphonic melodies and may store up to 10 VIPrecords. NOTE: This feature ONLY works when the following conditions are met. 1. You have subscribed to Caller ID. 2. You have your Caller ID record previously transferred to the memory. (Refer to Storing CID Records in Internal Memory). NO USER MEMORY will show in the display to remind the user to do CID record transfer first.

Storing VIP Melody

From the Handset Setup Menu: 1. Press the caller ID-volume ( 6 or 5) button to scroll to VIP MELODY sub-menu. 2. Press mute/program button to select VIP melody feature and then display VIP 1record. - If VIP1 does NOT contain any specific number/records, it will display EMPTY. 3. Press caller ID-volume ( 6 or 5) button to select the specific VIP melody memory location (10 VIP locations) that does not contain any record. 4. Press mute/program button to display SELECT MEMORY. NOTE: If the memory location does not contain any CID memory records and you are trying to mark a specific record as VIP MELODY, then SELECT MEMORY will not be displayed. Instead, NO USER MEMORY will display in prompt to alert the user. 5. Press caller ID-volume ( 6 or 5) button to view the records from memory to be selected as VIP. 6. Press mute/program button to confirm and then display VIP MELODY 01 to wait for the melody tone selection. 7. Press caller ID-volume ( 6 or 5) button to select from melody 01 to melody 10 (a testing tone is generated while making melody selection) 29
8. Press mute/program button to confirm. NOTE: If the desired number/record was previously stored in any one of the ten VIP melody records, DUPLICATE NUMBER shows in the display.
Changing a Stored VIP Melody Record
Use the Storing VIP Melody procedure to change the number of a selected record and replace the old phone number with new phone number. When REPLACE VIP# ? shows in the display, you must press mute/program button on the handset to confirm replacement.
Reviewing And Deleting Stored VIP Melody Record
From the Handset Setup Menu: 1. Press the mute/program button to enter to VIP MELODY menu. 2. Use the caller ID-volume ( 6 or 5) button to scroll to the desired VIP MelodyRecord. 3. If you want to delete the information, press the delete button on the handset while the entry displays. The display show DELETE VIP# ?. 4. Press delete again to confirm. You will hear a confirmation tone and VIP# DELETED shows in the display. 30

Intercom Operation (applicable only with additional handsets)
The intercom feature allows you to have a conversation with another registered handset without tying up the telephone line, allowing you to still receive incoming calls.

Making an Intercom Call

1. Make sure the handset is OFF (not in talk mode). 2. Press the int button on the handset. 3. Use the touch-tone pad to select the handset you want to page. NOTE: To cancel page, press the int button again or the exit button on the sending handset. 47
4. Wait for the person at the receiving handset to press the int button. NOTE: If the receiving handset does not answer within two minutes, the intercom call is automatically canceled. The originating handset displays NO ANSWER. 5. When finished, press the exit button or int button on either handset to deactivate the intercom. NOTE: The system is expandable up to 4 handsets (by purchase of optional Model 27918 handset with recharge cradle). When 4 handsets are registered, the system can handle 2 separate intercom operations at once, for example, 1st handset intercoms with 2nd handset while 3rd handset intercoms with 4th handset.
Receiving an Intercom Call
When you receive an intercom call, your handset beeps. To answer the call press the int button or TALK/CALLBACK button.
Advanced Intercom Features Receiving an Incoming Call During an Intercom Call
If you receive a telephone call during an intercom call, the intercom call is immediately terminated and both handsets ring. Either handset user may press the TALK/CALLBACK button to answer the call.
Using Intercom with External Telephone Calls
During a telephone call, you may use the intercom/paging function to page another handset and have an off line, private (two-way) intercom conversation. You may also have a three-way conversation between the external caller and the handsets, or you may transfer the external telephone call to another handset. NOTE: Before you intercom/page another handset, you must decide whether you want to create a two-way or a three-way conversation.

Two-Way Calling

1. During an external call, press the int button, and use the touch-tone pad to enter the handset number you want to call. NOTE: The receiving handset presses the int button to answer the intercom call. Both intercom users may speak privately. The external caller will not hear the intercom conversation. 49

2. When finished, press the exit button or int button to end the intercom call, return to the talk mode, and resume your original telephone conversation.

Three-Way Calling

1. During an external call, press the int button. LINE ON HOLD EXTENSION? shows in the display. 2. Use the touch-tone pad to select Handset #. You will hear a paging tone and PAGING shows in the originating handsets display. NOTE: PAGING FROM. shows in the display on the receiving handset, and the receiving handset presses the int or TALK/CALLBACK button to answer the intercom. 3. When the receiving handset connects, press the format/ conf button on the originating handset to conference with the receiving handset and the external caller. CONFERENCE shows in the display on the originating and receiving handsets. NOTE: A handset can enter conference mode directly by pressing TALK/CALLBACK on the second handset during a call.
Transferring External Calls to Other Handsets
During an external call, you may transfer the external call to another handset. 1. Press the int button on the originating handset to put an external call on hold, and then page the receiving handset. 2. Use the touch-tone pad on the handset to select Handset #. You will hear a paging tone. PAGING shows on the originating handsets display, and PAGING FROM. shows on the receiving handsets display. 3. When the receiving handset connects, press the TALK/ CALLBACK button on the originating handset to transfer the call. -OR4. Press the TALK/CALLBACK button on the originating handset to transfer the call. If the receiving handset does not answer within 30 seconds, the originating handset rings back and displays CALLBACK. If the originating handset does not answer within 30 seconds, the call is automatically dropped.

Caller ID (CID)

IMPORTANT: In order to use this units Caller ID features, you must subscribe to either the standard Name/Number Caller ID Service or Call Waiting Caller ID Service. To know who is calling while you are on the phone, you must subscribe to Call Waiting Caller ID Service. This unit receives and displays information transmitted by your local phone company. This information can include the phone number, date, and time; or the name, phone number, date, and time.
Time Date Number of calls Caller ID phone number Caller ID name

Call Waiting Caller ID

Provided you subscribe to Call Waiting Caller ID service from your phone company; if you receive an incoming call and you are using the GE multi handset system, a beep indicates the presence of a Call Waiting call on the line. The Call Waiting Caller ID information will be displayed and stored in the history of all handsets in the system.

When you hear the call waiting beep in the handset receiver, press the flash/answerer button to put the current call on hold and answer the incoming call. Press FLASH/ answerer again to return to the original call.

Receiving CID Records

When you receive a call, the Caller ID information is transmitted between the first and second ring. The Caller ID information appears on the display while the phone rings, giving you a chance to monitor the information and decide whether or not to answer the call.
Storing CID Records (In CID Memory)
If you are not at home or cannot answer, your telephones Caller ID memory stores the data for the 40 most recent calls you received so you can see who called while you were unavailable. When the 41st call is received, the oldest Caller ID record (1st call) is automatically deleted. You may review the stored information at any time. Calls received since your last review show as NEW in the display. Calls that have not been previously reviewed but were received from the same number more than once show as REPT in the display.

Reviewing CID Records

As calls are received and stored, the display is updated to let you know how many calls have been received. To scroll CID records: 1. Make sure the phone is OFF (not in talk mode). 2. Press the caller ID-volume ( 6 ) button to review the newest CID record. 3. Press the caller ID-volume ( 5 ) button to review the oldest CID record first.

Dialing a CID Number

1. Make sure the phone is OFF (not in TALK mode). 2. Use the caller ID-volume ( 6 or 5) button to display the desired record. 3. Press the TALK/CALLBACK or SPEAKER button. The number dials automatically. NOTE: Depending on (a) how the incoming callers phone number is formatted when it is received, and (b) whether or not you previously pre-programmed your local area code into the set up menu, you may need to adjust the format of the incoming callers stored phone number before making the call, press the format/conf button to adjust the number, and tryagain. Available formats include: 54
Number of digits Explanation Example Eleven digits long distance code 1 1-317-888-8888 +3-digit area code +7-digit telephone number. Ten digits3-digit area code +317-888-8888 7-digit telephone number. Seven digits 7-digit telephone number. 888-8888
Storing CID Records in Internal Memory

Dialing a Number from Memory
1. Make sure the phone is ON (in talk mode) by pressing the TALK/CALLBACK or SPEAKER button. 2. Press the memory button to display MEMO # - -. 3. Use the touch tone pad to enter the memory location number. The number dialsautomatically. -OR1. Make sure the phone is OFF (not in talk mode). 61
2. Press the memory button to display SELECT MEMORY 0150. 3. Press the memory location for the phone number you want to dial, or use the caller ID-volume ( 6 or 5) button to scroll to the number you want to dial. 4. Press the TALK/CALLBACK or SPEAKER button. The number dials automatically.
Chain Dialing from Memory
Use this feature to make calls from records stored in memory which require a sequence of numbers, such as a calling card number used for a frequently called long distance number. The following example shows how you can store each part of the dialing sequence and use chain dialing to make a call through a long distance service:
The Number For Memory Location Long Distance Access Number 7 Authorization Code 8 Frequently called long distance number 9
1. Make sure the phone is ON (in talk mode) by pressing the TALK/CALLBACK or SPEAKER button. 2. Press the memory button, and then press 07. 3. When you hear the access tone, press the memory button, and then press 08. 4. At the next access tone, press the memory button and then 09. 62
Answering System Operation
This section discusses the buttons and features on the answering system.
Message Counter Indicator
The message counter gives you a numeric display of how many messages you have. The new message indicator flashes to indicate you have new messages. See below for the details. a) Message counter has a number displayed without flashing - No new messages. Shows total number of old messages. b) Message counter has a flashing number displayed - There are new messages. Shows total number of old and new messages. c) Message counter has bars ( - - ) - Answerer is off. d) Message counter has an F flashing on the display Memory is full. e) Message counter has a CL flashing on the display - Clock is not set since power up or after power failure. f) Message counter has six horizontal bars flashing on the display - MEMO recording. g) Message counter has a An flashing on the display Answering incoming calls and recording an incoming call.
h) Message counter has LA - The answering system is being accessed remotely. i) Message counter has En on the display - English is selected as the current voice prompt during language selection. j) Message counter has Fr on the display - French is selected as the current voice prompt during language selection. k) Message counter has SP on the display - Spanish is selected as the current voice prompt during language selection. NOTE: While the messages are playing, the message counter will display the messages in the order they were received. NOTE: The maximum recording time for each message is 3 minutes and the total recording time of this unit is 12 minutes.

Leaving a Message/Memo

Use the memo feature to leave a message. 1. Press and hold the memo button. 2. Begin speaking after you hear RECORD MESSAGE and start tone.
3. Release the memo button when you are finished recording the memo. NOTE: Maximum recording time for memo is 3 minutes.
Screening Calls from the Base
1. When the answering system answers the call, listen while the caller leaves a message (to determine who is calling). 2. To speak to the caller, pick up the handset, and press the TALK/CALLBACK or SPEAKER button. The answering system automatically stops recording when you activate the handset or pick up an extension phone. TIP: Make sure the volume on the base is set loud enough to hear your incoming calls.

Message Playback

The message counter lets you know when you have message(s) or new message(s). To play the messages, press the PLAY/STOP button. While a message is playing, you may do the following: Press the corresponding PLAY/STOP button to stop the message playback. Press and release the message speed button to listen to the message playback at half of its normal speed. Press again to cancel and return to standard playback mode. 65
Press and release the review button to restart the current message. Press and release the review button twice to go to the previous message. Press and release the skip button to go to the next message. Press the delete button to erase the current message.

Memory Full

When the answering system memory is full, the system answers after 10 rings. You should erase some messages so the answering system may record new messages.

Erasing Messages

You may erase messages in the following three ways: To erase a message while it is playing 1. Press and release PLAY/STOP button. 2. Press the review and skip buttons to select and play the message you want to erase. 3. Press the delete button, the current message is erased, and the next messageplays. To erase all previously played Messages in a mailbox 1. Make sure the phone is OFF (not in talk mode) 2. Press and hold the delete button until ALL OLD MESSAGES ERASED is announced. 66
To erase a message from the handset : 1. Press the flash/answerer button on the handset 2. Press the play/stop (key 2) on the handset. 3. Press the erase (key 0) on the handset to erase a message during playback. NOTE: Erased messages cannot be restored.

Remote Access

You may access the answering system with the cordless handset or from any tone-dial compatible telephone.

Cordless Handset

Use the corresponding handset keys just like you would use the base buttons (see Answering System Setup). The button functions are located on the handset above each number key. For example, to play messages: Press the flash/answerer button. The display shows ANSWERER REMOTE ACCESS. Press the play/stop button to play the message. When you are finished listening to your messages, press the flash/answerer button again.

Indicates a repeat call message. Indicates a new call from the same number was received more than once. SEARCHING Indicates handset is searching for the base. Indicates the handset is in SPKR speakerphone mode. UNKNOWN CALLER/ Indicates incoming call is from an NAME/NUMBER area not serviced by CID or the CID information was not sent.
Answering System Display Messages
The following messages show the status of the answering system or help you set up and use the system. 0-59 Indicates the total number of messages. The voice time/day stamp needs to CL (blinking) be set. Answering system is turned off. - - An (blinking) The system is answering a call. F (blinking) Answering system memory is full. Six bars (blinking) The system is recording a memo or an announcement. External line remote answering LA (Line Access) system. 76

Handset Sound Signals

Signal A long warbling tone (with ringer on) Three short beeps (several times) One beep every 7 seconds Meaning Signals an incoming call Page signal Low battery warning

Troubleshooting Guide

Telephone Solutions
No dial tone Check or repeat installation steps: Make sure the base power cord is connected to a working electrical outlet. Make sure the telephone line cord is connected to the base and the wall jack. Connect another phone to the same jack. If it doesnt work, the problem might be your wiring or local service. The handset may be out of range of the base. Move closer to the base. Make sure the battery is properly charged (for 16 hours). Make sure the battery pack (in the handset) is properly installed. 77
The handset should beep when you press the TALK/ CALLBACK button, and the charge indicator on the base should be lit when the handset rests in the cradle. If not, the battery may need to be charged. Place handset in charge cradle for at least 20 seconds to reset the unit. Handset does not ring Make sure the handset ringer software switch is set to on. The handset may be out of range of the base. Move closer to the base. You may have too many extension phones on your line. Try unplugging some extensions. Check for a dial tone. You experience static, noise, or fading in and out The handset may be out of range of the base. Move closer to base. Make sure base is not plugged into an electrical outlet with another household appliance. If necessary, relocate the base. Charge the battery (for 16 hours).
Unit beeps Clean the charging contacts on the cordless handset and base charge cradle with a soft cloth or an eraser. See solutions for No dial tone on previous page. Replace the battery. Memory dialing doesnt work Did you program the memory location keys correctly? Did you follow proper dialing sequence? Unit locks up and no communication between the base and cordless handset Unplug the power adaptor from the electrical outlet and the back of the base. Remove the handset battery. Wait for 30 seconds and plug the power adaptor back into the base and electrical outlet. Reconnect the battery and charge for 16 hours.

Caller ID Solutions

No Display Charge the battery (for 16 hours). Or replace the battery. Make sure the unit is connected to a non-switched electrical outlet. Disconnect the power adaptor from the base and reconnect it.
Caller ID Error Message The unit displays this message if it detects anything other than valid Caller ID information during the silent period after the first ring. This message indicates the presence of noise on the line. No Caller ID You must be subscribed to the standard Name/Number Caller ID service from your local telephone company to receive CID information.

Battery Solutions

If you experience any of the following problems, even after recharging the battery, you may need to replace the battery pack: Short talk time Poor sound quality Limited range Charge indicator fails to turn on
Answering System Solutions
Cant hear messages, beep, etc. Adjust speaker volume. Time/Day setting stuck at 12 a.m Mon. Set the time clock.
Answers on 10th ring Make sure answering system is turned on. Answering system memory may be full. Erase some messages. Incoming messages are incomplete An extension phone may have been lifted as a message is received. Answering system memory is full. Erase some messages. You may have accidently pressed the play/stop button during playback and stopped the message. Wont respond to remote commands You must use a tone-dial phone. This phone does not support pulse (rotary) dialing. Make sure to enter the correct security code. Did unit hang up? If you take no action for a period of time, it automatically hangs up.

Causes of Poor Reception

Aluminum siding. Foil backing on insulation. Heating ducts and other metal construction that can shield radio signals. You re too close to appliances such as microwaves, stoves, computers, etc. 81
Atmospheric conditions, such as strong storms. Base is installed in the basement or lower floor of the house. Base is plugged into AC outlet with other electronic devices. Baby monitor is using the same frequency. Handset battery is low. Youre out of range of the base.

General Product Care

To keep your unit working and looking good, follow these guidelines: Avoid dropping the handset, as well as other rough treatment to the phone. Clean the phone with a soft cloth. Never use strong cleaning agents, paint thinner, abrasive powder, alcohol, or other chemical products to clean the unit. Doing so will damage the finish. Retain the original packaging in case you need to ship the phone at a later date. Periodically clean the charge contacts on the handset and base with a clean pencil eraser.

Telecommunications Access Iowa 2009 Approved Equipment List and Voucher Values (MSPP)*
AMPLIFIED PHONE CATEGORY:
Headset/Neckloop/Handset $95.41
Bluetooth Cellphone Neckloop BTLOOP Clarity CE30 Neckloop (30dB) Clarity WS-2749 Amplified handset for outgoing speech ClearSounds CL001Headset ClearSounds CL002 Headset ClearSounds CL003 Headset ClearSounds CLAY7v2 Neckloop for T coil hearing aid users ClearSounds CLAY7BT Bluetooth Neckloop Cochlear Implant Adapter Cord 3.5 mm jack Geemarc CL BlueHook Bluetooth Neckloop HC-BLUEHOOK Geemarc TLOOP Neckloop with Mic HATIS Director (dual) HATIS Director (single) HATIS Freedom Mach Single Headset HATIS Freedom Mach Dual Headset HATIS Lite HATIS Producer Hitec 900HS Headset Hitec PL-200 Headset NoiZfree-Twin Headset NoizZfree-One Headset NoiZfree Beetle Bluetooth Cellphone Single Headset HC-BEETLE NoiZfree Beetle Single Silhouette with Neckloop HC-BEETLE/LOOP NoiZfree Beetle Dual Silhouette w/ Neckloop/telecoil hook HC-BEETLE/LP/T Panasonic TCA86 Headset Phonic Ear Silhouette BTE Inductor HC-SINGLE/SIL Phonic Ear Silhouette BTE Inductor HC-DUAL/SIL Plantronics M170 Mobile Convertible Telephone Headset Plantronics M175 Mobile Headband Telephone Headset with Volume Control Plantronics M220 Mobile Telephone Headset T-Link Headset Williams Sound Neckloop, 18" Cord, 3.5mm Plug Williams Sound Neckloop, 45" Cord, 3.5mm Plug Williams Sound Neckloop, Child's Size, 13" cord, 3.5mm Plug Williams Sound Telelink Telephone Adapter 3.5 mm plug Clarity C435, Cordless (30 dB) Clarity C510 Amplified Phone Caller ID, Black (30 dB) Clarity D603 Caller ID, Cordless (30 dB) Clarity D613 Answering Machine, Caller ID, Cordless ( 30 dB) Clarity P300 Photo (20 dB) Clarity P400 Photo, Vibrating handset (26 dB) Clarity W1000, (33 dB) Clarity W1100 (33 dB) Clarity XL-30, Big backlit buttons, (30 dB) ClearSounds A300, Answering machine, Speakerphone, Vibrating handset, Caller ID, Cordless (25dB) GE 27906GE1 Caller ID, Call waiting, Cordless (20 dB) GE 29568GE1 Big Button, Speakerphone (23 dB) Geemarc Ampli200 Big Button, Speakerphone (35 dB) Geemarc Ampli1100 (30 dB) Serene Innovations HD-30P Photo Phone, w/out Speakerphone (26 dB) Serene Innovations HD-40P Photo Phone, Speakerphone (26dB) Ultratec Crystal Tone (35 dB) Williams Sound PhoneMax TEL030
Enhanced Amplified Phone $156.92 (Includes both corded/cordless over 35db)
Clarity C2210 with DCP ( 50 dB) Clarity C4205 2.4GHz Battery backup, Cordless Clarity C4210 2.4GHz , Caller ID, Battery backup, Cordless (50 dB) Clarity C4220 Speakerphone, Cordless ( 50 dB) Clarity C4230, Speakerphone, Answering machine, Cordless (50 dB) Clarity CLS45i 2.4GHz Dual Speakerphone, Cordless Clarity JV35 Braille characters, Electronic voice (37 dB) Clarity XL40 with DCP (50dB) Clarity XL45 Speakerphone, Large Caller ID ( 50 dB) Clarity XL50 with DCP (60dB) ClearSounds C40 (40 dB) ClearSounds C50 (formerly 40XLC) Freedom (50 dB) ClearSounds A50E Expandable handset for A55 ClearSounds CSC50-ER (same as CSC50 but has emergency connect) ClearSounds A55 UltraClear Call waiting, Caller ID, Cordless (50 dB) ClearSounds CSC48 Big Button, Large LCD (40dB) ClearSounds CSC600 UltraClear, Speakerphone, Caller ID (50 dB) ClearSounds WCSC600 UltraClear, Speakerphone, Caller ID (50 dB) ClearSounds PHOTO50 Photo, Answering Machine, Memory Dial, Speakerphone (40 dB) ClearSounds TALK500 Talking phone, Caller ID (40 dB) ClearSounds TALK500 ER SOS Alert, Talking Caller ID, Speakerphone (40 dB) Fanstel ST45 Speakerphone, Large buttons, Caller ID (45 dB) Fanstel ST50 Speakerphone, Large buttons, Caller ID (52 dB) Fanstel ST50 Speakerphone, Caller ID (52 dB) Fanstel ST140 1-Line Business, Speakerphone (42 dB) Fanstel ST150 1-Line Business, Speakerphone (52 dB) Fanstel ST240 2-Line Business, Speakerphone (42 dB) Fanstel ST250 2-Line Business, Speakerphone (52 dB) 12/2009 1
Basic Amplified Phone $90.29 (Includes both corded/cordless under 35db)
Audex V-Tech 2.4GHz VTECH1, Caller ID, Any key answer, Cordless (30 dB) Audex V-Tech 2.4GHz VT-2ANS, Answering machine, Caller ID, Any key answer, Cordless (30 dB) Big Button Braille Speakerphone, Big braille keypad (20 dB) Clarity C200 Trimline (26 dB) Clarity C320, Large lit dial pad Answering Machine (30 dB) Clarity C420 Caller ID, Cordless (30 dB) Clarity C425, Emergency buttons, Cordless (30 dB)

* This listing is not all-inclusive. For Brands & Models not listed here, please contact the TAI Office 1-800-606-5099.
Future Call Picture Phone FC-PICPHONE (40 dB) GE 27906GE1 Big Button, Cordless GE DECT 27907GE1 PHONE2 Answering Machine/Caller ID/ Speakerphone, cordless GE 27918GE1 Extra handset for GE-27907GE1 GE DECT 29110AE1 Extra Handset for only 29115AE1 or 29111AE1 base phones (up to 4 handsets) (40 dB) GE 29111AE1 Answering Machine, Caller ID, Cordless (40 dB) GE 29115AE1 Answering Machine, Caller ID, Cordless (40 dB) GE 29578BE1 Speakerphone, Large braille buttons, Vibrating alert pad (40 dB) GE 29578BE1 Speakerphone, Large braille buttons, Caller ID, Vibrating alert pad (40 dB) GE 29579BE1 Large Caller ID Screen (40 dB) Geemarc Ampli250 Caller ID, Cordless (40 dB) Geemarc Ampli500, Caller ID, Large LCD (Black & White) (50 dB) Geemarc Ampli600 Emergency, Caller ID, Speakerphone (50 dB) Geemarc AmpliVOICE50 Big Display/Talking Caller ID, Speakerphone (English, French, Spanish, Italian) (40 dB) Krown Equalizer EQ40 (40 dB) Krown KCS50i, Caller ID, Cordless (53 dB) Krown StarPlus 45 Speakerphone, Caller ID (53 dB) Krown StarPlus Standard (53 dB) Panasonic TG2386B Speakerphone, Answering Machine, Caller ID Reizen RE-40 Speakerphone, lighted keypad (40 dB) Reizen RE-50 Two-Way Speakerphone, Backlit keypad (50 dB) Serene Innovations HD-60 Off-hook warnings, Large backlit keypad (55 dB) Serene Innovations HD-60J Jumbo braille keypads (55 dB) Ultratec Crystal Tone Plus (50 dB) Williams Sound TELETALKER TELE40 (55 dB) Uniden/Audex 2.4 GHz Cordless Uniden/Audex 2.4 GHz Caller ID, Cordless Uniden/Audex 2.4 GHz Dual handset, Caller ID, Cordless Uniden/Audex 2.4 GHz Answering Machine, Caller ID, Cordless Uniden/Audex 2.4 GHz Answering Machine, Dual handset Caller ID, Cordless Uniden/Audex 2.4 GHz 2-Line Speakerphone, Caller ID, Cordless Uniden/Audex 5.8 GHz Answering Machine, Dual handset, Caller ID, Cordless Uniden/Audex 5.8 GHz Caller ID, Cordless Uniden/Audex 5.8 GHz Answering machine, Caller ID, Cordless Uniden/Audex 5.8 GHz Dual handset, Answering machine, Caller ID, Cordless Vtech/Audex 2.4 GHz Caller ID, Cordless Vtech/Audex 2.4 GHz Answering machine, Caller ID, Cordless Vtech/Audex 2.4 GHz Dual handset, Caller ID, Cordless Vtech/Audex 2.4 GHz Answering machine, Dual handset, Caller ID, Cordless Clarity CE-225 Clarity HA40 Clarity W10 Clearsounds UltraClear IL95 Black/White Geemarc PAMP-40 Krown 020 In-Line Amplifier (renamed from CompuTTY In-Line Amplifier) Serene Innovations UA-45

CAPTIONED TELEPHONE CATEGORY:
Captioned Telephone $101.18 Captioned Telephone (CapTelTM) (Model 800) Captioned Telephone with Internet Connection (CapTelTM)

(Model 800i)

VOICE-ACTIVATED SPEAKERPHONE W/ REMOTE CONTROL: $379.05
Clarity RC 200 Remote Controlled Speakerphone
Accessories for Speakerphone w/ Remote Control $55.29
Clarity RC200 Air Switch AIRSW Clarity RC200 Headset with Microphone RCMIC Clarity RC200 Bump Switch BUMP Clarity RC200 Lapel Microphone MLAPEL Clarity RC200 Pillow Switch PS500
HEARING CARRY OVER (HCO) PHONE CATEGORY:

HCO with TTY $522.78

Clarity Q-90D TTY and HCO Speaker Clarity Q90D TTY, HCO Speaker and Portable Printer Krown 100 with HCO Attachment Krown 200 with HCO Attachment Krown Memory Printer 2000D with HCO Attachment Krown Porta Printer 2000D with HCO Attachment
SPEECH AMPLIFIED PHONE CATEGORY:
Speech Amplified Phone $101.29
Clarity Dialogue XL-25s Clarity Dialogue XL-30 Basic Speech Amplified Telephone
TEXT TELEPHONE (TTY) CATEGORY:
Braille TTY (SPECIAL REQUEST) $6,232.05
Krown Vtouch Braille-TTY K-BTTY

Non-Printing TTY $249.02

Clarity Q90D VCO/HCO Krown PocketComm TTY Krown PortaView Junior Ultratec Compact/C 12/2009 2
In-Line/Portable Amplifier $32.13

Clarity CE-125 Portable

Ultratec Minicom IV Ultratec Supercom 4400 Ultratec Uniphone 1140

VCO with TTY $441.19

Clarity Q90D and Portable Printer AP-79026 Krown 100 with VCO Attachment Krown 200 with VCO Attachment Krown Memory Printer 2000D with VCO Attachment Krown PocketComm TTY with VCO Krown Porta Printer 2000D with VCO Attachment Ultratec Uniphone 1140

Printing TTY $440.01

Clarity Dialogue IIIP Clarity Q90D with Portable Printer AP-79026 Krown 100 Krown 200 Krown Memory Printer 2000D Krown Porta Printer 2000 Standard Krown Porta Printer 2000D Ultratec Miniprint 225 Ultratec Miniprint 425 Ultratec Superprint 4225 Ultratec Superprint 4425

TELEPHONE RINGER/SIGNALER CATEGORY:
Ringer (Flasher, Loud & Dual Ringer) $43.01
Clarity Call Alert Master (AM-100) Clarity Super Phone Ringer SR100 Clarity Super Phone Ringer SR200 w/ AC Adapter Clarity Super Phone Ringer SR200B w/ Adapter & Batteries Clarity Lamp Flasher/Bed Shaker Combo for C2210, C4230, XL40, XL50 Clarity WR100 ClearSounds CSCL1 Phone Ring/Strobe Signaler CrystalTone Ringer UTI-CTRL line-powered CrystalTone Ringer UTI-CTRL battery-powered Hal-Hen HH2737 Mini Strobe Light Krown Phone Flasher PSF-101 Krown Telephone Signaler TS-110 Krown Amplified Ringer TA-002 Krown Amplified Ringer with Strobe TA-005 Serene Innovations RF-105 Sonic Alert TR55 Telephone Ring Signaler Sonic Alert TR75 Deluxe Telephone Ring Signaler Sonic Alert TR100 Audible Telephone Signaler Ultratec Crystal Tone Ringer Ultratec Simplicity L Ultratec Simplicity LT Ultratec Simplicity LTD Wheelock Series PS Telestrobe w/ analog phone line Williams Sound RINGMAX TEL008 Amplified Ringer

TTY Software $75.95

My TTY 3.0 Software
TTY with ASCII Code $512.83
Krown 100 with ASCII Krown 200 with ASCII Krown Memory Printer 2000D with ASCII Krown Porta Printer 2000D with ASCII Ultratec Supercom 4400 with ASCII Ultratec Superprint 4425 with ASCII
TTY with Large Visual Display (LVD) $617.73
Krown Memory Printer 2000DLD Krown Memory Printer 2000DLD w/ ASCII Krown Porta Printer 2000DLD Krown Porta Printer 2000DLD w/ ASCII Ultratec Superprint Pro 80 LVD Ultratec Superprint Pro 80 LVD w/ ASCII
TTY with Wide Paper and Caller ID $607.03
Ultratec Superprint Pro 80 Ultratec Superprint Pro 80 Gold Ultratec Superprint Pro 80 Gold w/ ASCII Ultratec Superprint Pro 80 with ASCII
Tactile Ringer (for Deaf-Blind) $183.56
Silent Call Communications Omni Pager Kit (Receiver, Telephone Transmitter, Battery Charger & Dual Phone Plug) Krown Tactile Ring Signaler TRS-100 Silent Call Communications Good Vibrations Phone Kit (1 receiver, 1 telephone transmitter, & one battery charger)
Voice Carry Over (VCO) Phone $180.45
Clarity VCO Clarity VCO with Port Krown Pocket Speak and Read VCO with Direct Connect (PVCO-DC)
LARGE VISUAL DISPLAY (LVD) (for reference only) $284.05
VCO PHONE WITH PORT, PORTABLE PRINTER $322.90
Clarity VCO with Port, VCO Portable Printer

12/2009 3