GrandstreamNetworks,Inc.

AnalogIPGatewayGXW410x 4or8FXOPortsw/VideoSurveillance
GXW410xUserManual FirmwareVersion1.3.1.6
www.grandstream.com support@grandstream.com
TABLEOFCONTENTS GXW410XUSERMANUAL WELCOME.....5 GatewayGXW410xOverview.....5 SafetyCompliances.....5 Warranty......5 PACKAGING.....6 CONNECTINGTHEGXW410X.....6 APPLICATIONDESCRIPTION....8 FunctionalDiagramofIPPBX&GXW410x....8 GXW400x&GXW410xScenario/TollFreeCallingBetweenLocations...9 FXSandFXOGatewayConfigurationExample...10 FEATURES.....10 SOFTWAREFEATURESOVERVIEW.....10 HARDWARESPECIFICATION.....11 CONFIGURATIONGUIDE....13 CONFIGURATIONWITHWEBBROWSER.....13 AccessingtheWebConfigurationMenu....13 EnduserConfiguration.....13 ADVANCEDUSERSETTINGS.....17 AdvancedUserConfiguration.....17 CONFIGURINGTHEFXOCHANNELS.....20 PROFILES......26 SavingtheConfigurationChanges....28 RebootingfromRemote.....28 VIDEOSURVEILLANCE.....29 VIDEOSURVEILLANCEPROCEDURES....29 FIRMWAREUPGRADE....31 UPGRADETHROUGHHTTP.....31 UPGRADETHROUGHTFTP.....31 DownloadTFTPServer.....32 RESTOREFACTORYDEFAULTSETTING...33 EXAMPLESOFGXW410XCONFIGURATIONS...34
TABLEOFFIGURES GXW410XUSERMANUAL FIGURE1:DIAGRAMOFGXW410XBACKPANEL...6 FIGURE2:DIAGRAMOFGXW410XDISPLAYPANEL...7 FIGURE7:SCREENSHOTOFVIDEOSURVEILLANCE*...30 APPLICATIONONE:GXWCONNECTEDWITHANIPPBXORSIPSERVER.34 APPLICATIONTWO:GXWTOEXTENDATRADITIONALPBXSCENARIO..34 APPLICATIONTHREE:GXWCONNECTEDWITHANIPPBXORSIPSERVERANDVIDEO SURVEILLANCE.....35 APPLICATIONFOUR:USINGAGXWFORPUREIPIPCOMMUNICATIONCONFIGURATION.36
INDEXOFTABLES GXW410XUSERMANUAL TABLE1:DEFINITIONSOFTHEGXWCONNECTORS...6 TABLE2:DEFINITIONSOFTHEGXWDISPLAYPANEL...7 TABLE4:HARDWARESPECIFICATIONOFGXW410X...11 TABLE3:GXW410XSOFTWAREFEATURES...12 TABLE6:WEBLOGINDEFINITIONS(BASICSETTINGSPAGE)..14 TABLE7:STATUSPAGEDEFINITIONS....15 TABLE8:ADVANCEDCONFIGURATIONPAGEDEFINITIONS...17 TABLE9:FXOLINESCONFIGURATIONDEFINITIONS...20 TABLE10:FXOLINETESTTABDEFINITIONS...23 TABLE11:CHANNELSPAGEDEFINITIONS...24 TABLE12:CHANNELSPAGEDEFINITIONS...26 TABLE13:PROFILEPAGEDEFINITIONS....26
GUIINTERFACES GXW410XUSERMANUAL http://www.grandstream.com/support/gxw_series/gxw410x/documents/gxw410x_gui.zip 1. 2. 3. 4. 5. 6. SCREENSHOTOFADVANCEDSETTINGSCONFIGURATIONPAGE SCREENSHOTOFBASICSETTINGSCONFIGURATIONPAGE SCREENSHOTOFCHANNELSCONFIGURATIONPAGE SCREENSHOTOFFXOLINESCONFIGURATIONPAGE SCREENSHOTOFPROFILE1CONFIGURATIONPAGE SCREENSHOTOFSTATUSCONFIGURATIONPAGE

WELCOME

ThankyouforpurchasingtheGrandstreamGXW410xIPAnalogFXOGateway.TheGXW410xisacost effective,easytouseandeasytoconfigureIPcommunicationssolutionforanybusiness.TheGXW410x gatewaysupportspopularvoicecodecsandisdesignedforfullSIPcompatibilityandinteroperabilitywith party SIP providers, thus enabling you to fully leverage the benefits of VoIP technology, integrate a traditionalphonesystemintoaVoIPnetwork,andefficientlymanagecommunicationcosts. ThismanualwillhelpyoulearnhowtooperateandmanageyourGXWFXOAnalogIPGatewayand make the best use of its many upgraded features including simple and quick installation, multiparty conferencing,etc.ThisIPAnalogGatewayisveryeasytomanageandscalable,specificallydesignedto beaneasytouseandaffordableVoIPsolutionforthesmallmediumbusinessorenterprise.Enablethe videosurveillanceporttogiveyoupeaceofmindwhileyouareawayfromyourbusiness. GATEWAYGXW410XOVERVIEW TheGXW410xoffersaneasytomanage,featurerichIPcommunicationssolutionforanysmallbusiness orbusinesseswithvirtualand/orbranchlocationswhowanttoleveragetheirbroadbandnetworkand/or addnewIPTechnologytotheircurrentphonesystem.TheGrandstreamenterpriseanalogVoIPGateway GXW410xseriesconvertsSIP/RTPIPcallstotraditionalPSTNcallsandviceversa. Therearetwo modelstheGXW4104andGXW4108,whichfeature4or8FXOportsrespectively.Theinstallationis thesameforeithermodel. SAFETYCOMPLIANCES The GXW410x is compliant with various safety standards including FCC/CE. Its power adapter is compliantwithULstandard.Warning:useonlythepoweradapterincludedintheGXW410xpackage. Usinganalternativepoweradaptermaypermanentlydamagetheunit. WARRANTY Grandstream has a reseller agreement with our reseller customer. Endusers should contact the companyfromwhomyoupurchasedtheproductforreplacement,repairorrefund. IfyoupurchasedtheproductdirectlyfromGrandstream,contactyourGrandstreamSalesandService RepresentativeforaRMA(ReturnMaterialsAuthorization)number. Grandstreamreservestherightto remedywarrantypolicywithoutpriornotification. Caution:ChangesormodificationstothisproductnotexpresslyapprovedbyGrandstream,oroperation ofthisproductinanywayotherthanasdetailedbythisUserManual,couldvoidyourmanufacturer warranty. ThisdocumentcontainslinkstoGrandstreamGUIInterfaces.PleasedownloadtheGUI exampleshttp://www.grandstream.com/support/gxw_series/gxw410x/documents/gxw410x_gui.zipfor yourreference. Thisdocumentissubjecttochangewithoutnotice.Thelatestelectronicversionofthisuser manualisavailableonourwebsite: http://www.grandstream.com/support/gxw_series/gxw410x/documents/gxw410x_usermanual_english.pdf

Anywhere in the world

IPPBX or SIP Server

PSTN Cloud

FXO Lines

4 or 8 Ports

IP/LAN

IP/WA N

GXW410x

PSTN Analog endpoints

Grandstream IP Phones
For incoming calls from the PSTN analog endpoints to the GXW410x gateway, the device will auto forwardeachcalltoaconfiguredIPextension.TheSIPServercanthenroutethecallbasedonitsown configurationorIVRsystem.
B.FXSGatewaywithGXW410x[NoSIPServerrequired]
Alternatively,theGXW410xgatewaycanbeusedwithoutaSIPServer.Itcanbeusedinconjunctionwith anFXSGateway(Ex.GXW400x)andcallscanstillbeoriginatedfromtheIPnetworkandterminatedon thePSTNnetworkandviceversa. Allyouneedtomakesureisthatbothgatewaysareabletolocate eachother(i.e.theyshouldbeonthesameLANorhavepublicIPaddresses). GXW400X&GXW410XSCENARIO/TOLLFREECALLINGBETWEENLOCATIONS
Branch A Boston, MA 4 employees

Analo g Phon es

FX0 Lines

GXW-410x

Internet Cloud

GXW-400x

Branch B Denver, CO 4 employees
Ifyousetupresemblestheoneinthisdiagram,youneedtoconfiguretheSIPServerfieldtobetheIP addressoftheothergateway(i.e.configuretheIPaddressofGXW400xgatewaytobetheSIPServerfor theGXW410xgatewayandviceversa).PleasebesureyousetSIPRegistrationtoNo. EXPECTED CALL FLOW: AnanalogPhone(connectedtotheGXW400xgateway)picksupanddialsthe destinationPSTNnumber.ThecallgetsroutedtotheGXW410xgatewaywhichdialsoutthedigitstring ontotheFXOLines,thusreachingthedestinationPSTNendpoint.Onthereverse,incomingcallsfrom the PSTN endpoints connected to the GXW410x gateway will be routed automatically to the analog endpointsconnectedtotheGXW400xgateway.
FXSANDFXOGATEWAYCONFIGURATIONEXAMPLE

GXW400XGATEWAY

Profile1 SIPServerSetittoIPAddressof GXW410x SIPRegistrationNo OutgoingCallwithoutRegistrationYes NATtraversalNo AdvancedSettings STUNServerBlank

GXW410XGATEWAY

AdvancedSettings STUNServerBlank UseRandomPortNo
FXOlines WaitforDialToneYorN(whicheverworksforyour PSTNServiceProvider) StageMethod1 UnconditionalCallForwardtoVOIP: ch18:444;@ch18:p1;ch18:5060++; Channels 185060Profile1 LocalSIPListenport(ForVOIPtoPSTNcalls)5060++ Profile1 SIPServerSetittoIPAddressofGXW400x SIPRegistrationNo NATtraversalNo
Formoreinformationregardingthissetup,emailGrandstreamtechnicalsupportatsupport@grandstream.com orvisitourUserandDeveloperforumatforums.grandstream.com

FEATURES

TheGXW410xisanextgenerationIPvoiceandvideogatewaythatfeaturesfullinteroperabilitywith leadingIPPBXs,SoftswitchesandSIPplatforms.TheGXW410xseriesgatewaysoffersuperbvoiceand video quality, traditional telephony functionality, simple configuration, featurerich functionality and an additionalvideoportthatenablesthegatewaytoactasavideosurveillancegateway.

SOFTWAREFEATURESOVERVIEW

4and8FXOportmediagateways Videosurveillanceport Externalpowersupply TwoRJ45ports(switchedorrouted) TFTPandHTTPfirmwareupgradesupport MultipleSIPaccounts,multipleSIPprofiles(choiceof3profilesperaccount) SupportsAudioCodecs:G711U/A,G723,G729A/BandGSM SupportsVideoCodecs:H.264 G.168echocancellation FlexibleDTMFtransmission:InAudio,RFC2833,SIPInfooranycombinationofthe3 Selectable,multipleLBRcodersperchannel T.38compliant

HARDWARESPECIFICATION

TABLE4:HARDWARESPECIFICATIONOFGXW410X
LANinterface LED UniversalSwitching PowerAdapter Dimension Weight Temperature Humidity Compliance 2xRJ4510/100Mbps 8LEDs(GREEN) Input:100240VAC,50/60Hz,0.5AMax Output:12VDC,1.25A ULcertified 225mm(L)x172mm(W)x42mm(H) 0.29lbs(3.5oz) 32~104F 0~40C 10%90%(noncondensing) FCC,CE
TABLE3:GXW410XSOFTWAREFEATURES GXW410xFX0AnalogGatewaySeries
IPsettings GXW4104:4ports;4SIPaccountsw/choiceof3SIPServerprofiles GXW4108:8ports;8SIPaccountsw/choiceof3SIPServerprofiles RoundrobinportschedulingtoensureavailablelinestoaccessPSTNnetworks TelephoneInterface NetworkInterface LEDIndicators On/OffSwitch VoiceoverPacket Capabilities VoiceCompression VideoSurveillance DHCPServer/Client FaxoverIP QoS IPTransport PSTNSignaling DTMFMethod IPSignaling Provisioning Media Control Management Shortandlonghaul CallerID PolarityReversal/Wink EMC Safety FXO,RJ11 Two(2)10/100Mbps,RJ45 Power,Video,andLineLEDs Yes G.168compliantEchoCancellation,DynamicJitterBuffer, Modemdetection&autoswitchtoG.711 G.711U,G711A,G.723,G.729A/B,GSM RealtimeH.264baseCIFresolution SwitchModeandPPPoE T.38compliantGroup3FaxRelayupto14.4kpbsandautoswitchtoG.711forFax Passthrough Diffserve,TOS,802.1P/QVLANtagging RTP/RTCPandRTSP FXOLoopstart,CurrentDisconnect. FlexibleDTMFtransmissionmethod, UserinterfaceofInaudio,RFC2833,andSIPInfo SIP(RFC3261) TFTPandHTTP SRTP TLSandSIPS(pending) Syslogsupport, HTTPSandtelnet(pending),remotemanagementusingWebbrowser REN3:Upto150fton24AWGline BellcoreType1&2,ETSI,BT,NTT,andDTMFbasedCID Yes(Detectiononly).ThePSTNlineswillneedtobesubscribedtoPRservicefrom theServiceProvider. GXW410x:EN55022ClassB,CFRPart15ClassB,EN55024; GXW4104:FCC,CE(inaddition) GXW410x:EN609501GXW4108:UL609501(inaddition)

CONFIGURATIONGUIDE

CONFIGURATIONWITHWEBBROWSER
TheGXW410xgatewayshaveanembeddedWebserverthatwillallowausertoconfiguretheIPphone throughanywebbrowser. ExamplesofGUIinterfacescanbedownloaded@ http://www.grandstream.com/support/gxw_series/gxw410x/documents/gxw410x_gui.zip ACCESSINGTHEWEBCONFIGURATIONMENU 1. Navigateyourbrowserto:http://www.grandstream.com/DOWNLOAD/IPQuery/IPQuery.zip 2. RuntheGrandstreamIPQuerytool,thatyoujustdownloaded. 3. Clickon buttoninordertobegindevicedetection 4. ThedetecteddeviceswillappearintheOutputfield
ENDUSERCONFIGURATION WhentheWebConfigurationMenuisaccessed,theGXW410xwillrespondwithaloginscreen.There aretwodefaultpasswordsfortheloginpage: UserLevel: EnduserLevel AdministratorLevel Password: 123 admin Webpagesallowed: OnlyStatusandBasicSettings Allpagescanbebrowsed.
Afterlogin,thefollowingpageisthe BasicConfiguration page,explainedindetailin Table6: Web LoginDefinition. TABLE6:WEBLOGINDEFINITIONS(BASICSETTINGSPAGE)
WebAccess WebPort EnduserPassword IPAddress SelectHTTPorsecureHTTPSprotocolforWebAccess Bydefault,HTTPusesport80andHTTPSusesport443.Thisfieldisforcustomizable webport. ThiscontainsthepasswordtoaccesstheEnduserWebConfigurationMenu(Statusand BasicSettings).Thisfieldiscasesensitivewithamaximumlengthof25characters. TherearetwomodestooperatetheGXW410x: DHCPmode:allthefieldvaluesfortheStaticIPmodearenotused(eventhoughtheyare still saved in the Flashmemory.)TheGXW410xacquiresitsIPaddressfromthefirst DHCPserveritdiscoversfromtheLANitisconnected. UsingthePPPoEfeature:setthePPPoEaccountsettings.TheGXW410xwillestablisha PPPoEsessionifanyofthePPPoEfieldsisset. StaticIPmode:configuretheIPaddress,SubnetMask,DefaultRouterIPaddress,DNS Server1(primary),DNSServer2(secondary)fields. DHCPhostname DHCPdomain DHCPvendorclassID PPPoEaccountID PPPoEpassword PPPoEServiceName PreferredDNSserver TimeZone AllowDHCPOption2 tooverrideTimeZone Settings Thisoptionspecifiesthenameoftheclient.Thisfieldisoptionalbutmayberequiredby someInternetServiceProviders.Defaultisblank. Thisoptionspecifiesthedomainnamethatclientshouldusewhenresolvinghostnames viatheDomainNameSystem.Defaultisblank. Used by clients and servers to exchange vendorspecific information. Default is GrandstreamGXW410x. PPPoEusername.NecessaryifISPrequiresyoutouseaPPPoE(PointtoPointProtocol overEthernet)connection. PPPoEaccountpassword. Thisfieldisoptional.IfyourISPusesaservicenameforthePPPoEconnection,enterthe servicenamehere.Defaultisblank. ThisfieldwilllettheuserenterapreferredDNSservertobeusedinsteadoftheone acquiredbytheserviceprovider. Controlshowthedate/timeisdisplayedaccordingtothespecifiedtimezone. DefaultisNo.IfsettoYes,timezonesettingswilloriginatefromtheDHCPserver.

DaylightSavingsTime

Thisparametercontrolswhetherthedisplayedtimewillbedaylightsavingstimeornot.If settoYesandtheOptionalRuleisempty,thenthedisplayedtimewillbe1hourahead ofnormaltime.TheAutomaticDaylightSavingTimeRuleshallhavethefollowingsyntax: starttime;endtime;saving Bothstarttimeandendtimehavethesamesyntax: Month,day,weekday,hour,minute month:1,2,3,.,12(forJan,Feb,.,Dec) day:[+|]1,2,3,.,31 weekday:1,2,3,.,7(forMon,Tue,.,Sun),or0whichmeansthedaylightsavingruleis notbasedonweekdaysbutbasedonthedayofthemonth. hour:hour(023), minute:minute(059) Ifweekdayis0,itmeansthedatetostartorenddaylightsavingisatexactlythegiven date.Inthatcase,thedayvaluemustnotbenegative. Ifweekdayisnotzeroanddayispositive,thenthedaylightsavingstartsonthefirst daythiterationoftheweekday(1stSunday,3rdTuesdayetc).Ifweekdayusnotzero anddayisnegative,thenthedaylightsavingstartsonthelastdaythiterationofthe weekday(lastSunday,3rdlastTuesdayetc).Thesavingisintheunitofminutes.The savingtimemayalsobeprecededbyanegative()signifsubtractionisdesiredinsteadof addition.ThedefaultvalueforAutomaticDaylightSavingTimeRuleshallbesetto 03,11,0,02,00;11,04,0,02,00;60whichistheruleforUS. Examples: USwheredaylightsavingtimeisapplicable:03,11,0,02,00;11,4,0,02,00;60 Thismeansthedaylightsavingtimestartsfrom11thMarchat2AMandendsNovember4th at2AM.Thesavingis60minutes(1hour).
YoumayalsoaccesstheDevice StatuspagewhichprovidesdetailsoftheGXWproduct.TheDevice StatuspagetermsaredefinedinTable7:StatusPageDefinitions.
TABLE7:STATUSPAGEDEFINITIONS
HardwareRevision MACAddress IPAddress ProductModel SoftwareVersion SystemUpTime Registered Hardwareversionnumber:MainBoard,InterfaceBoard ThedeviceIDinHEXformat.ThisisaveryimportantIDforISPtroubleshooting. ThisfieldshowsWANIPaddressofGXW410x Thisfieldcontainstheproductmodelinfo(GXW4104orGXW4108) Program:Thisisthemainsoftwarerelease.BootandLoaderarenotchangedoften. Thisfieldshowssystemuptimesincethelastreboot. ThisfieldindicateswhetherthedifferentSIPAccountsconfiguredunderChannelspage aresuccessfullyregisteredtotheSIPserver(s).

FXOLineConnected

ThisfieldwillgivethestatusofeachphysicalFXOLineconnectedtotheGateway.Itwill updatethestatusregularly. YesConnectedandIdle BusyConnectedandBusy NoNotconnected Additionally it will also provide real time Caller ID information of Incoming as well as Outgoingcalls. ThisfieldshowswhetherthePPPoEconnectionisrunningifconnectedtoDSLmodem. ThisfieldshowswhatkindNATtheGXW410xisconnectedtoviaitsWANport. Itis basedonSTUNprotocol.

PPPoELinkUp DetectedNATType

ADVANCEDUSERSETTINGS

ADVANCEDUSERCONFIGURATION Theenduserneedstologintotheadvanceduserconfigurationpagethesamewayasforthebasic configurationpage. AdvancedUserconfigurationincludestheenduserconfigurationandadvancedconfigurationsincluding: SIPconfiguration,Codecselection,NATTraversalSettingandothermiscellaneousconfiguration. TABLE8:ADVANCEDCONFIGURATIONPAGEDEFINITIONS
Admin Password G723Rate VoiceFrames perTx Administrator password. Only the administrator can configure the Advanced Settings page. Passwordfieldispurposelyleftblankforsecurityreasons.Themaximumpasswordlengthis25 characters. G723encodingrate(6.3kbpsor5.3kbps) Thisfieldcontainsthenumberofvoiceframestobetransmittedinasinglepacket.Whensetting thisvalue,theusershouldbeawareoftherequestedpackettime(usedinSDPmessage)asa result of configuring this parameter.Thisparameterisassociatedwiththefirstvocoderinthe above vocoder Preference List or the actual used payload type negotiated between the 2 conversationpartiesatruntime. ForexampleifthefirstvocoderisconfiguredasG723andtheVoiceFramesperTXissettobe 2,thentheptimevalueintheSDPmessageofanINVITErequestwillbe60msbecauseeach G723 voice frame contains30msofaudio.Similarly,ifthisfieldissettobe2andifthefirst vocoderchosenisG729orG711orG726,thentheptimevalueintheSDPmessageofan INVITErequestwillbe20ms. IftheconfiguredvoiceframesperTXexceedsthemaximumallowedvalue,thegatewaywilluse andsavethemaximumallowedvalueforthecorrespondingfirstvocoderchoice.Themaximum valueforPCMis10(x10ms)frames;forG726,itis20(x10ms)frames;forG723,itis32(x30ms) frames;forG729/G728,64(x10ms)and64(x2.5ms)framesrespectively. Thisfielddefinesthelayer3QoSparameterwhichcanbethevalueusedforIPPrecedenceor DiffServorMPLS.Defaultvalueis48.Itsrangeliesfrom0to63. Thiscontainsthevalueusedforlayer2VLANtag. 802.1q/VLANtag:Defaultvalueis0.Rangeliesfrom0to4095. 802.1pPriorityvalue:Defaultvalueis0.Rangeliesfrom0to7. ***Theabove2settingsneedtobesupportedonthenetworkandthenconfiguredaccordinglyon theGXW410x.Incorrectconfigurationwillcauseblockedaccess,whichwillresultinFactoryReset astheonlyoptiontorenewaccess. LocalRTPport ThisparameterdefinesthelocalRTPRTCPportpairtheGXW410xwilllistenandtransmit.Itis thebaseRTPportforchannel0.Whenconfigured,channel0willusethisport_valueforRTPand theport_value+1foritsRTCP;channel1willuseport_value+2forRTPandport_value+3forits RTCPandsoon.Thedefaultvalueis5004. Thisparameter,whensettoYes,willforcerandomgenerationofboththelocalSIPandRTPports. ThisisusuallynecessarywhenmultipleGXW410xsarebehindthesameNAT. ThisparameterspecifieshowoftentheGXW410xsendsablankUDPpackettotheSIPserverin ordertokeeptheholeontheNATopen.Defaultis20seconds. NATIPaddressusedinSIP/SDPmessage.Defaultisblank.

Layer3QoS Layer2QoS

UseRandom Port Keepalive interval UseNATIP
STUNServer Firmware Upgrade& Provisioning ViaTFTPServer
IPaddressorDomainnameoftheSTUN(SimpleTraversalofUDPthroughNATs)server. ThisradiobuttonwillenableGXW410xtodownloadfirmwareorconfigurationfilethrougheither TFTPorHTTP. Ifselected,theGXW410xwillattempttoretrievenewconfigurationfileornewcodeimagefromthe specifiedTFTPserveratboottime.Itwillmakeupto5attemptsbeforetimeoutandthenitwillstart the boot process using the existing code image in the Flash memory. If a TFTP server is configuredandanewcodeimageisretrieved,thenewdownloadedimagewillbeverifiedandthen savedintotheFlashmemory. Note:PleasedoNOTinterrupttheTFTPupgradeprocess(especiallythepowersupply)asthiswill damagethedevice.Dependingonthenetworkenvironmentthisprocesscantakeupto25or30 minutes.

ViaHTTPServer

TheURLfortheHTTPserverusedforfirmwareupgradeandconfigurationviaHTTP. Forexample,http://provisioning.mycompany.com:6688/Grandstream/ Here:6688isthespecificTCPportthattheHTTPserverislisteningat,itcanbeomittedifusing defaultport80. Note:IfAutoUpgradeissettoNo,GXW410xwillonlydoHTTPdownloadonceatbootup.
FirmwareServer IPaddressordomainnameoffirmwareserver. Path ConfigServer Path FirmwareFile Prefix FirmwareFile Postfix ConfigFile Prefix ConfigFile Postfix AllowDHCP Option66to overrideserver Automatic Upgrade IPaddressordomainnameofconfigurationserver. Defaultisblank.Ifconfigured,GXW400Xwillrequestfirmwarefilewiththeprefix.Thissettingis usefulforITSPs.Endusershouldkeepitblank. Defaultisblank.Endusershouldkeepitblank. Defaultisblank.Endusershouldkeepitblank. Defaultisblank.Endusershouldkeepitblank. DefaultvalueisNo.IfsettoYes,configurationfilewilloriginatefromtheDHCPserver.
Choose Yes toenableautomaticupgradeandprovisioning. InCheckfornewfirmwareevery field,enterthenumberofminutestoenableGXW410xtochecktheserverforfirmwareupgradeor configuration.WhensettoNo,GXW410xwillonlydoupgradeonceatbootup.Otheroptionsare: AlwayscheckforNewFirmware. CheckNewFirmwareonlywhenF/Wpre/suffixchanges AlwaysskiptheFirmwarecheck

Authenticate ConfFile

IfsettoYes,configurationfileisauthenticatedbeforeacceptance.Thisprotectstheconfiguration fromanunauthorizedchange.
DTMFPayload Type SyslogServer SyslogLevel

SilenceTimeout ACTermination Impedance

WaitforDialtone

DefaultisNo.WhensettoYes,thegatewaywillrecognizedialtonefromtheCentralOffice(CO) beforeitcompletesacall.Ifyoucantmakeanoutboundcall,setthisisYes.ifthisissettoYes makesureyouhaveconfiguredthedialtonesettingscorrectlyintheChannelstabandthatthere isnotanymajornoiseinterferenceintheline. Syntaxch18:1;{allchannels1to8aresettovalue1or2} Stagemethodcanbesettoeither1or2. Setthisparameterto1ifyouneedtomakeadirectPSTNcallfromaVOIPendpoint.Whenyou setitto2,youwillfirstdialoneoftheVOIPchannelaccountsfromtheVOIPendpoint,thiswill resultingettingaPSTNlinedialtonetothendialoutthedestinationPSTNnumber. Mostimplementationsrequirethissettingtobeconfiguredto1.

StageMethod

Min.Delaybefore DialPSTN
Defaultis500ms.ThisneedstobeequaltoorgreaterthantheCurrentDisconnectthreshold setting.Oncethethresholdisreachedthegatewaycandialout.Thisparametershouldonlybe usediftherearePSTNlinedetectionissues.
UnconditionalCall This is an extremely importantsettingtomakesureincomingPSTNcallsarepickedupand forwardedtothecorrectVOIPdestination. ForwardtoVOIP: User ID This parameter allows users to configure a User ID or extension number to be automaticallydialeduponFXOlineoffhook. SIPServerYoualsoneedtospecifytheProfileoftheuseridconfiguredabove(p1standsfor Profile1,p2standsforProfile2andsoon). SIPDestinationPortAlongwiththeuseridandProfile,youalsohavetheoptiontochoosethe destinationportwhereyouwouldliketosendthecall.Bydefaultitshouldbesettoch1x:5060;(x canbe4or8dependingonnumberofports). Wecanalsospecifyadifferentdestinationforeachport.ForexampleunderUserIDwecantype in:ch1:104;ch2:227;ch35:501;ch6,7:856. UnderSipServerwecantypein:ch1:p1;ch24:p2;ch5:p3 UnderSipDestinationPortwecantypein:ch12:5060;ch2:7080;ch38:5066++
NumberofRings BeforePickup
Defaultis4.Thisisthenumberofringsthegatewaywillwaittosendthecalltothe VOIPsideincasetheCallerIDhasyettobedetected.Ifthere'sCIDinformationthe callwillbesentrightaway.Ifyourlinesdon'thavetheCIDservicesetthisto1.

CallerIDScheme

TheGXW410xsupports5differenttypesofschemes: 1. Bellcore(USstandard) 2. ETSIFSKduringringing 3. ETSIFSKpriortoringingwithDTAS 4. ETSIFSKpriortoringingwithLR 5. ETSIFSKpriortoringingwithPR 6. ETSIDTMFduringringing 7. ETSIDTMFpriortoringingwithDTAS 8. ETSIDTMFpriortoringingwithPR 9. ETSIDTMFpriortoringingwithPR 10. SIN227BT 11. NTT(Japanesestandard) Please check with yourPSTN serviceprovider (ortraditional PBXspecs) forwhich callerID schemethey/itsupport.IfyouarenotsureaboutwhichtousepleaserefertoTable10(FXO LinesTestTabDefinition).ThistoolwillrunanautomatedtesttodeterminetheproperCallerID SchemesothegatewaycanproperlydetecttheCallerID. Similarly tothecasesexplainedabovewecanspecifyacallerIDschemeforeachchannel independently.

CallerIDTransport DefaultisrelayviaFromheader.Youmayalsoselect: relayviaP_Asserted_Identityheader type Disable:CallerIDfeaturewillbedisabled. Sendanonymous:AllcallsforwardedtoVOIPendwillbesentasanonymous. T.38Setting Thissettingallowsyoutomakeseveraloptionsrelatedtofacsimile. Youcanselectthemethod:T.38orPassthrough(G711) Youcanselectthefaxtransmissionrates(2400/4800/7200/9600/12000/14400bps) YoucanenableordisableECM(ErrorCheckingMode)
TABLE10:FXOLINETESTTABDEFINITIONS
Note: TheusercanonlytesttheparametersforonlyoneofthePSTNlinesatthe sametime.Inallcasespleaseenterthetelephonenumbersasifthelineswereto dialeachotherlocally. FortheACImpedanceTestweonlyneedtoselectthelinetobetestedbyclickingon theACimpedanceboxcorrespondingtothatline,telephonenumbersareoptional. RememberthattheACimpedancetestisusuallyusedtoreducetheechothatmight bepresentintheline. FortheCPTtest(callprogresstones)wewilltestcurrentdisconnectaswell.Youwill need2telephonenumberstoperformthetest.Youcanonlyperformthetestonone line(row)atthesametimeanditwillbetheonethathastheboxcheckedfortesting. Thistestedlinewilluseanotherlineconnectedtothegatewaytoperformthetestby callingintoit,thisiswhyyouwillhavetoenterthetelephonenumberforasecond linetohelpwiththetest. ForCIDdetectionyouwillneed2telephonenumberstoperformthetest.Youcan onlyperformthetestononeline(row)atthesametimeanditwillbetheonethathas theboxcheckedfortesting.Thistestedlinewilluseanotherlineconnectedtothe gatewaytoperformthetestbycallingintoit,thisiswhyyouwillhavetoenterthe telephonenumberforasecondlinetohelpwiththetest. Toperformthetest,pleaseselectthelineyouwanttotestandthedesiredtesttobe performed.Entertheinformationforthislineaswellasasecondlineifnecessary. Thenclickontheupdatebuttonandthenreboot.Logbackinandnowyoushould seetheinformationforthelineselectedaswellasthecheckboxalreadymarked alreadythere.Goaheadandstartthetestnow,pleasewaitafewminutesuntilthe testisdone. Notes: Itisnotrequiredtoenteratelephonenumberwhentestingforimpedance,asthe systemdoesnotplaceanyactualcallsforthetest. If you log into the Web Interface while the test is running will not interrupt the process. Line# ACImpedance CPTDetection Enterthetelephone(PSTN)numberthatcorrespondstothisline.Enteritasifyou weregoingtodialitlocally Selectthisboxifyouwanttotestforimpedanceonthelinethatisonthesamerow asthecheckedbox.Rememberthatyoucanonlycheckoneitematthesametime. Select this boxifyouwanttotestforcallprogresstonesandcurrentdisconnect thresholdonthelinethatisonthesamerowasthecheckedbox.Rememberthat youcanonlycheckoneitematthesametime. Enteranexternaltelephone(PSTN)numbertobeusedasanauxiliarynumberfor thetest.Thisisusedonlyifwedonothaveatleast2PSTNlinesconnectedtothe gateway.ThisisonlyusedforCPTandcurrentdisconnectthresholdtesting.Inorder tousethisfunctionyouwillhavetomonitortheSyslogoutput.Thisisonlyreserved forveryadvancedusers ThisisthetimetheGXWwillwaitfortheexternaltelephonenumbertopickupduring thetest.

NoKeyEntryTimeout LocalSIPListenPort

SRTPMode

RoundRobinand/or Flexible
PrefixtospecifyPort (1stagedialingmethod)
Defaultis99. SyntaxtoUSEthisfeature:prefix#(thatis99)+ch#(couldbeanythingfrom1to8)+ dialing#willresultinthiscallforwardedtoFXOport(ch#)immediately.
TABLE12:CHANNELSPAGEDEFINITIONS
DialPlan TheDialPlanfeatureimplementedisapplicableforVOIPtoPSTNcallsonly.Youmay configureadialplanbasedonthefollowinggrammar: 1. 2. AcceptDigits:1,2,3,4,5,6,7,8,9,0,*,#,A,a,B,b,C,c,D,d Grammar: xanydigitfrom09; xx+atleast2digitnumber; xx.atleast2digitnumber; ^exclude; [35]anydigitof3,4,or5; [147]anydigit1,4,or7; <2=011>replacedigit2with011whendialing WARNINGillegalinputwillfallbacktodefault
Example 1: {[369]11 | 1617xxxxxxx} Allow 311, 611, 911, and any 10 digit numbersofleadingdigits1617. Example2:{^1900x+|<=1617>xxxxxxx}Blockanynumberofleadingdigits1900 andaddprefix1617foranydialed7digitnumbers. Example 3: {1xxx[29]xxxxxx | <2=011>x+} Allow any length of number with leadingdigit2and10digitnumbersofleadingdigit1andleadingexchangenumber between2and9; Ifleadingdigitis2,replaceleadingdigit2with011beforedialing Default:PSTNOutgoing{x+}
Note:Ifyoudonotplantousethisfeaturesettodefault{x+} HookflashDuration (X10ms) Default600ms.Thisvaluecanacceptanyvalueinthe1002000msrange.
Default Yes, No means to use DTMF parameter settings according to DTMF Digit UseDTMFParameter fromRFC2833orSIPInfo Length,DTMFDigitVolumeandDTMFDialPause. DTMFDigitLength DTMFDigitVolume DTMFDialPause Defaultvalueis100ms.Pleasenotthatthevaluewillbemultipliedby10ms Defaultvalueis11dB. Defaultvalueis100ms.Pleasenotethatthevaluewillbemultipliedby10ms.

PROFILES

ProfilesarebasicallyIPPBX/SIPServerconfigurationtemplates.IfyouhavemorethanoneIPPBX systemorSIPServerthatyouwouldliketousewiththeGXW410x,thenyoucanconfigureProfile2or3. Note:MakesureyouselectthecorrectprofileforeachchannelunderChannelsPAGE TABLE13:PROFILEPAGEDEFINITIONS
ActivateProfile ProfileName WhensettoYestheSIPProfileisactivated. AnametoidentifyaProfile.

SIPServer OutboundProxy

SIPServersIPaddressorDomainnameprovidedbyVoIPserviceprovider. IP address or Domain name of Outbound Proxy, or Media Gateway, or Session Border Controller. Used by GXW410x for firewall or NAT penetration in different network environments.IfsymmetricNATisdetected,STUNwillnotworkandONLYoutboundproxy cancorrecttheproblem. DefaultisNo.IfsettoYestheclientwilluseDNSSRVtolookupserver. IftheGXW410xhasanassignedPSTNtelephonenumber,thisfieldshouldbesettoYes. Otherwise,setittoNo. IfYesisset,auser=phoneparameterwillbeattachedtothe FromheaderinSIPrequest. ThisparametercontrolswhethertheGXW410xneedstosendREGISTERmessagestothe SIPServer.ThedefaultsettingisYes. DefaultisNo.Ifsettoyes,theSIPusersregistrationinformationwillbeclearedonreboot.

UseDNSSRV: UserIDisPhone Number SIPRegistration Unregisteron Reboot
RegisterExpiration Thisparameterallowstheusertospecifythetimefrequency(inminutes)fortheGXW410xto refresh its registration withthespecifiedregistrar.Thedefaultintervalis60minutes (or1 hour).Themaximumintervalis65535minutes(about45days). SIPRegistration FailureRetryWait Time NATTraversal ThisparameterismostusedbyServiceProviders.ItpreventsmessageREGISTERoverload ofSIPServerincaseofdowntimeduetomaintenanceorpowerfailure.Byincreasinginterval length,commonmessageloadisdecreased.Intervalrangeis13600seconds. ThisparameterdefineswhethertheGXW410xNATtraversalmechanismwillbeactivatedor not.Ifactivated(bychoosingYes)andaSTUNserverisalsospecified,thentheGXW410x willbehaveaccordingtotheSTUNclientspecification.Underthismode,theembeddedSTUN clientinsidetheGXW410xwillattempttodetectifandwhattypeoffirewall/NATitissitting behindthroughcommunicationwiththespecifiedSTUNserver.IfthedetectedNATisaFull Cone, Restricted Cone, or a PortRestricted Cone, the GXW410x will attempt to use its mappedpublicIPaddressandportinallofitsSIPandSDPmessages.IftheNATTraversal fieldissettoYeswithnospecifiedSTUNserver,theGXW410xwillperiodically(every20 secondsorso)sendablankUDPpacket(withnopayloaddata)totheSIPservertokeepthe holeontheNATopen. SIPExtensiontonotifySIPserverthattheunitisbehindtheNAT/Firewall. DefaultisNo.Useonlyifproxysupports484response.

ProxyRequire EarlyDial

SessionExpiration Grandstream implemented SIP Session Timer. The session timer extension enables SIP sessionstobeperiodicallyrefreshedviaaSIPrequest(UPDATE,orreINVITE.Oncethe session interval expires, if there is no refresh via a UPDATE or reINVITE message, the sessionwillbeterminated.SessionExpirationisthetime(inseconds)atwhichthesessionis consideredtimedout,ifnosuccessfulsessionrefreshtransactionoccursbeforehand. The defaultvalueis180seconds. MinSE CallerRequest Timer CalleeRequest Timer Theminimumsessionexpiration(inseconds).Thedefaultvalueis90seconds. IfselectingYesthephonewillusesessiontimerwhenitmakesoutboundcallsifremote partysupportssessiontimer. IfselectingYesthephonewillusesessiontimerwhenitreceivesinboundcallswithsession timerrequest.

ForceTimer

IfselectingYesthephonewillusesessiontimereveniftheremotepartydoesnotsupport thisfeature.SelectingNowillallowthephonetoenablesessiontimeronlywhentheremote partysupportthisfeature. ToturnoffSessionTimer,selectNoforCallerRequestTimer, CalleeRequestTimer,andForceTimer. AsaCaller,selectUACtousethephoneastherefresher,orUAStousetheCalleeorproxy serverastherefresher. AsaCallee,selectUACtousecallerorproxyserverastherefresher,orUAStousethe phoneastherefresher. SessionTimercanberefreshedusingINVITEmethodorUPDATEmethod.SelectYesto useINVITEmethodtorefreshthesessiontimer. TheuseofthePRACK(ProvisionalAcknowledgement)methodenablesreliabilitytobeoffered toSIPprovisionalresponses(1xxseries).ThisisveryimportantifPSTNinternetworkingisto besupported.Ausersrequesttousereliableprovisionalresponsesisinvokedbythe100rel tagwhichisappendedtothevalueoftherequiredheaderofinitialsignallingmessages. Default is NO. If set to YES, then for Attended Transfer, the ReferTo header uses the transferredtargetsContactheaderinformation. IncaseincomingcallhasarrivedfromPSTNtoVoIPandINVITEmessagewasgeneratedby GXWdevice,thecallwillbedisconnectedafterpreconfiguredtimeoutifnotansweredbyVoIP extension. The GXW410x supports up to 5 different Vocoder types including G.711 A/Ulaw, GSM, G.723.1,G.729A/B.TheusercanconfigureVocodersinapreferencelistthatwillbeincluded withthesamepreferenceorderinSDPmessage.ThefirstVocoderinthislistcanbeentered bychoosingtheappropriateoptioninChoice1.Similarly,thelastVocoderinthislistcanbe enteredbychoosingtheappropriateoptioninChoice8. DefaultisStandard.ChoosetheselectiontomeetsomespecialrequirementsfromSoftSwitch vendorslikeNortel,Broadsoft,etc.

FIGURE7:SCREENSHOTOFVIDEOSURVEILLANCE*
*PCclientsiderunningVLCasmonitoringstation

FIRMWAREUPGRADE

Ourlatestofficialreleasecanbedownloadedfrom:http://www.grandstream.com/firmware.html. Firmware(orsoftware)upgradescanbedoneeitherviaTFTPorHTTP.Thecorrespondingconfiguration settingsareontheconfigurationpage.EndusersshouldNOTmodifytheconfigurationsettingsthatare usefulforITSPs.Toupgradeyourunitfirmware,followthesesteps: 1. UnderAdvancedSettingswebpage,enteryourTFTPorHTTPServerIPaddress(orFQDN) nexttotheFirmwareUpgrade:UpgradeServerfield. 2. SelectviaTFTPorHTTPaccordingly. 3. IfyouplantouseAutomaticUpgrade,setittoYes,otherwiseNo(thiswillmakeitcheckfor upgradeeverytimeyoureboot).

UPGRADETHROUGHHTTP

ToupgradefirmwareviaHTTP,thefieldFirmwareUpgradeandProvisioning:UpgradeVianeedstobe settoHTTP.TheFirmwareServerPathshouldbesettowherethefirmwarefilesarelocated. Forexample:TheusercanusethefollowingURLintheFirmwareServerPath: firmware.mycompany.com:6688/Grandstream/1.3.1.6wherefirmware.mycompany.comistheFQDN oftheHTTPserver.ItcanalsobeinIPaddressformat.:6688istheTCPporttheHTTPserverlistening to,defaulthttpserverlistenstoport80./Grandstream/1.3.1.6istheRELATIVEdirectorytotherootdir onHTTPwebserver.

UPGRADETHROUGHTFTP

ToupgradefirmwareviaTFTP,setthefieldFirmwareUpgradeandProvisioning:UpgradeViatoTFTP. TheTFTPservercanbeconfiguredineitherIPaddressformatorFQDN. ToconfiguretheTFTPserverviatheWebconfigurationinterface,followthesefivesteps: 1. OpenyourbrowsertoinputtheIPaddressoftheGXW410x. 2. Entertheadminpasswordtoentertheconfigurationscreen. 3. Enter the TFTP server address or URL in the Firmware Server Path field near the bottomoftheconfigurationscreen. 4. Once the Firmware Server Path is set, update the change by clicking the Update button. 5. Rebootorpowercycletheunit. Iftheconfiguredupgradeserverisfoundandanewcodeimageisavailable,theGXW410xwillretrieve thenewimagefilesbydownloadingthemintotheGXW410gatewaysSRAM. Duringthisstage,the GXW410x gateways LED will blink until the checking/downloading process is completed. Upon verificationofchecksum,thenewcodeimagewillbesavedintotheFlash.IfTFTPfailsforanyreason (e.g.,TFTPserverisnotresponding,therearenocodeimagefilesavailableforupgrade,orchecksum testfails,etc),theGXW410xgatewaywillstoptheTFTPprocessandsimplybootusingtheexistingcode imageintheflash.
Firmwareupgradeprocessmaytakeaslongas20minutesovertheInternet,orjust20+secondsifitis performed on a LAN. Grandstream recommends conducting firmware upgrades in a controlled LAN environmentifpossible. DOWNLOADTFTPSERVER ForuserswhodonothavealocalTFTPserver,GrandstreamprovidesaNATfriendlyTFTPserveron thepublicInternetforuserstodownloadthelatestfirmwareupgradeautomatically.Pleasecheckthe ServicessectionofGrandstreamsWebsitetoobtainthisTFTPserverIPaddress. Alternatively,user candownloadandinstallafreeTFTPorHTTPserverinhisLANforafirmwareupgrade. AfreeWindowsversionTFTPservercanbedownloadedfrom: http://support.solarwinds.net/updates/NewcustomerFree.cfm. DirectionsforDownloadingTFTPServer: 1. UnzipthefileandputallofthefilesundertherootdirectoryoftheTFTPserver. 2. PutthePCrunningtheTFTPserverandtheGXW410xinthesameLANsegment. 3. GotoFile>Configure>SecuritytochangetheTFTPserver'sdefaultsettingfrom"Receive Only"to"TransmitOnly"forthefirmwareupgrade. 4. StarttheTFTPserver,inthephoneswebconfigurationpage. 5. ConfiguretheFirmwareServerPathwiththeIPaddressofthePC. 6. Updatethechangeandreboottheunit. YoucanalsodownloadthefreeHTTPserverfromhttp://httpd.apache.orgorjustuseMicrosoftIISweb.

RESTOREFACTORYDEFAULTSETTING
WARNING!RestoringtheFactoryDefaultSettingwillDELETEallconfigurationinformationofthephone. PleaseBACKUPorPRINToutallthesettingsbeforeyouapproachtofollowingsteps.Grandstreamwill nottakeanyresponsibilityifyoulosealltheparametersofsettingandcannotconnecttoyourVoIP serviceprovider.
TheONLYwaytorestoredefaultfactorysettingsisasfollows: 1. UnplugtheEthernetcable. 2. LocatetheneedlesizedholeonthebackpanelofthegatewaynexttothePowerconnection. 3. Enterathinobjectinthisholeandkeepitpressedforabout7seconds. 4. You will see the Network port LEDs (green and orange) go off and on simultaneously; this indicatestheresetwentthrough. 5. Allsettingshavebeenerasedandthegatewayisbacktofactorysettings.
ExamplesofGXW410xConfigurations APPLICATIONONE:GXWCONNECTEDWITHANIPPBXORSIPSERVER Scenario: Abusinesswithatraditionalphonesystem(withorwithoutbroadbandaccess)andanIP PBXorSIPServersconnectingtoanInternetTelephoneServiceProvider(ITSP).

4 or 8 Ports GXW410x

IP/LA N

PSTN Analog Lines

APPLICATIONTWO:GXWTOEXTENDATRADITIONALPBXSCENARIO Scenario:asmallbusinesswithtraditionalanalogPBXlinesandbroadbandaccesswhowanttoextend theirtraditionalPBXtovirtuallyanywhereintheworld,usingtheInternet.(AnySIPEndpoint,suchas GrandstreamBugeTone,HandyTone,GXP2000orGXV3000areneededinthisscenario)
Company A Boston, MA 6 employees
FXO Lines FXO GXW-410x Tradition Lines al PBX

Optio nal

FXS | IPPBX | SIP Platform

Any branch, anywhere

Any SIP endpoint
APPLICATIONTHREE:GXWCONNECTEDWITHANIPPBXORSIPSERVERANDVIDEOSURVEILLANCE Scenario: The GXW410x offers an additional video surveillance port which can be configured for surveillance.Itistheonlysmallbusinessanaloggatewaythatoffersthissecurityfeature.
Branch A Boston, MA 6 employees

Interne t Cloud

GXW 410x
Grandstream IP Phones Branch B Denver, CO 4 employees
Grandstream IP Phones Anywhere in the world
APPLICATIONFOUR:USINGAGXWFORPUREIPIPCOMMUNICATIONCONFIGURATION ScenarioFour:TheGXW410xoffersanIPtoIPpureIPCommunicationsSystemconfiguration,where alllocationsuseIPphones.