harman consumer group
What To Say: AB 2 Compatibility Issues Rev. 2.0 ~ 30-Jan-09 MHH Page 1
Field Quality Issues Central Quality Group
Issue: Consumer reports compatibility issues between an AB 2 and older Harman Kardon AVRs What to Say: The AB 2 is fully compatible with the Harman Kardon AVR 3550HD, and performs virtually all functions when used with an AVR 347 and AVR 350. Unfortunately, when it is used with AVR x45 and prior series models, the units keypad may not operate all AVR features. We apologize for this and offer the following suggestions: When a Harman Kardon Zone II remote, or any remote programmed with Harman Kardon IR codes is used in conjunction with the AB 2 and a Harman Kardon A-Bus Ready AVR, the remote will control the AVR through the AB 2s internal sensor. Full compatibility is available with the AB 1 module and a Harman Kardon Zone II remote, or any remote programmed with Harman Kardon IR codes.
FULL QUALITY REPORT BELOW
QC report AB 2 operation.doc Revised 05-18-07

Central Quality Group

Field Quality Report Proposed Revision 2.2 February 27, 2008 To: CC: From: Phone: Fax: Category Quality Marketing Product Dealer name and store number / or Customer name: Address: Mark -> X x Scott Schatzel 516-682-6497 Date: HCG QA RA Number: Tracking #: GL#: IO#:

04/22/2008

65801 product 65803 freight

City, ST, zip: Phone:

Action Taken:
GENERAL INFORMATION 1. BRAND and MODEL number 2. Serial Number 3.
Include details: customer and/or dealer names, phone numbers, etc.
Harman Kardon AB 2 Testing here in NY office with AVR 347 and ABUS hub
How you learned of problem.
Detailed description of the problem
Product does not work as per the Owners Manual.:
CD Source Control When the AB 2 is used with a Harman Kardon ABH 4000 or other compatible multizone ABUS hub and when a CD player is connected to Source 2 of the hub, tap this button to select the CD player as the source and begin play (if the player was not already playing). Tap the button again to pause play. If audio is not heard within a few moments of the first tap, tap the button again, as the CD player may have already been playing and would have interpreted the command as a Pause. If this button was previously tapped to start play, press and hold the button to skip to the next disc (assuming the player is a multidisc unit). Keypad (incl. remote) Does not control OTHER brand product, without other brand remote control used for IR pass-through. OM does not indicate HK product only. DVD Source Control When the AB 2 is used with a Harman Kardon ABH 4000 or other compatible multizone ABUS hub, and when a DVD player is connected to Source 3 of the hub, tap this button to select the DVD player as the source and begin play. If this button was previously tapped to select the DVD player as the source, press and hold the button to begin play. Keypad (incl. remote) Does not control OTHER brand product, without other brand remote control used for IR pass-through. OM does not indicate HK product only. MP3 Source Control When the AB 2 is used with a Harman Kardon ABH 4000 or other compatible multizone ABUS hub, and when an MP3 player is connected to Source 4 of the hub, tap or press and hold this button to select the MP3 player as the source. When connected direct to AVR, has no effect. No source selection. When connected to Hub, will select Source #4, but will not send command for Play through Keypad (incl. remote) OM does not indicate HK product only. Step Seven (Optional): Switch keypads. You may switch keypads to better reflect the source devices connected to the ABH 4000 or other multizone hub. The Power Off/Mute, Skip Up/Down and Volume Up/Down keys remain the same, but the source names change from AVR to TN (tuner), CD to SAT, DVD to VID, and MP3 to The Bridge icon. AVR button on keypad is multi-function to switch to TUN/ DMP. OM indicates change MP3 button to Bridge. MP3 button has no effect on AVR, only selection through Hub. The Bridge/DMP has no analog connections so no way to connect to hub directly.

5. 6. 7. 8. Was the problem found in a store, home, or vehicle? Date of report Reported by
Testing in office with AVR and hub connections. 04/22/2008 Scott Schatzel Harman Audio Ext 6497
Include name and department
Number of similar reports:

Include total, if known

Customer Service Field Marketing Other Sources 9. Were there any special circumstances of use?
Indicate anything you think may be a factor in the issue
If complaint is AUDIO related (no audio or poor quality audio), proceed to Section A. If complaint is VIDEO related (no video, poor quality video, or screen distorted), proceed to Section B. If complaint is HDMI related, proceed to Section C. If complaint is related to an unfamiliar or error message in the front-panel display, proceed to Section D. If complaint is related to the REMOTE CONTROL or other control device not operating as expected or unable to be programmed as desired, proceed to Section E. If complaint is related to the OWNERS MANUAL, proceed to Section F. If complaint is related to DRIVE+PLAY, proceed to Section G. If complaint is related to all other Mobile Audio, proceed to section H. SECTION A Audio Complaints 1. BRAND and MODEL number of source device 2. 3. 4. 5. BRAND and MODEL of receiver and/or preamp/amp Source input used on receiver Were analog audio connections for above source input used? Was a digital audio input used on receiver and source input assignment?

No if none was used

AVR 247, AB 2
Used both analog connections, Cat5 connections and IR link connections
6. For disc players or where source was a disc, indicate disc type. If commercial, provide title and catalog number. If burned by customer, identify software and computer (or recorder) used to create disc, and, if it is a copy of a commercial disc, identify the original. Surround mode (or Surround Off) in use at time problem was observed. Brands, models, and channel placements for all loudspeakers.
Please indicate physical placement of all speakers

7. 8. 9.

Note placement of all components. Describe placement of electronic components in relation to each other and TV (e.g. in a rack right next to TV). Indicate where all power cords were plugged (all in one power strip or separate wall outlets). Indicate any items plugged into accessory outlets on back of receiver. 10. Was a multi-room system in use? If so, describe all connections used, source units in use, and other equipment such as amps or speakers. 11. Brands, models, and lengths of all cables: analog audio interconnects, digital audio (optical or coax), speaker wires (including gauge), video (composite, S-video, component video, other) 12. If cable television system is present (even if not in use at time of problem), describe how it is connected to system SECTION B Video Complaints 1. BRAND and MODEL number of source device 2. BRAND and MODEL of receiver and/or preamp/amp 3. Source input used on receiver 4. Indicate whether composite, S-Video, or component video connections were used for each source input. 5.

BRAND and MODEL of TV or video display. Which inputs on the TV were in use? Any other applicable menu settings on the TV, especially related to HDTV (progressive or interlaced, resolution level 480i/p, 720i/p, 1080i/p). For disc players or where source was a disc, indicate disc type. If commercial, provide title and catalog number. If burned by customer, identify software and computer (or recorder) used to create disc, and if it is a copy of a commercial disc, identify the original. Results when source device is connected directly to display device (bypassing receiver and other equipment) 5
Indicate whether component video input was assigned to a source for appropriate models.
8. 9. Please indicate physical placement of all speakers Describe placement of electronic components in relation to each other and TV (e.g. in a rack right next to TV). Indicate where all power cords were plugged (all in one power strip or separate wall outlets). Indicate any items plugged into accessory outlets on back of receiver. Brands, models, and lengths of all cables: video (composite, S-video, component video, other), analog audio interconnects, digital audio (optical or coax), speaker wires (including gauge) If cable television system is present (even if not in use at time of problem), describe how it is connected to system For DVD players, indicate video mode (interlaced or progressive and in which progressive mode). Was a cable, satellite, or HDTV set-top box in use? Describe all menu settings related to video (interlaced or progressive, screen resolution, modes)

11. 12. 13.

Please provide as much information as possible, no matter how minor.
SECTION C HDMI Complaints 1. BRAND and MODEL number of source device 2. BRAND and MODEL of receiver and/or preamp/amp 3. What HDMI version is the source and receiver? (1.0, 1.1, 1.2,1.3, etc) 4. What HDMI source input used on receiver? 5. Brand and model of HDTV or HD video display. Which inputs on the TV were in use? Any other applicable menu settings on the TV, especially related to HDTV (progressive or interlaced, resolution level 480i/p, 720i/p, 1080i/p). 6. Indicate what VIDEO PROCESSING mode was set on AVR 7. Indicate the VIDEO OUT resolution format set on AVR. 8. What is the VIDEO OUT resolution format on the source being used 9. What is the ASPECT RATIO setting on the source being used at the time problem was observed? 10. What VIEW MODE setting is set on the HDTV or HD video display being used? 11. Indicate the audio format selected on source at time problem was observed. 12. Surround mode (or Surround Off) in use at time problem was observed. 13. Does this problem occur solely on this source
or is it reproducible with different sources? 14. Does this problem occur solely on this HDTV or HD video display or is it reproducible with different HDTV or HD video display? 15. Please indicate physical placement of all speakers 16. Describe placement of electronic components in relation to each other and TV (e.g. in a rack right next to TV). Indicate where all power cords were plugged (all in one power strip or separate wall outlets). Indicate any items plugged into accessory outlets on back of receiver. 17. Brands, models, and lengths of all cables: video (composite, S-video, component video, other), analog audio interconnects, digital audio (optical or coax), speaker wires (including gauge) 18. If cable television system is present (even if not in use at time of problem), describe how it is connected to system 19. Was a cable, satellite, or HDTV set-top box in use? Describe all menu settings related to video (interlaced or progressive, screen resolution, modes)

SECTION D Error Messages 1. Exact wording of error message. 2. Where did message appear (front panel only, on screen, etc.)? 3. BRAND and MODEL number of source device 4. BRAND and MODEL of receiver and/or preamp/amp 5. Source input used on receiver 6. Were analog audio connections for above source input used? 7. Was a digital audio input used on receiver and source input assignment? No if none was used 8. Surround mode (or Surround Off) in use at time problem was observed. 9. For disc players or where source was a disc, indicate disc type. If commercial, provide title and catalog number. If burned by customer, identify software and computer (or recorder) used to create disc, and if its a copy of a commercial disc, identify the original. 10. Indicate whether composite, S-Video, or component video connections were used for each source input. 11. What was the last command or operation
performed or attempted before the error message appeared? SECTION E Remote and System Control Issues 1. BRAND and MODEL number of source device 2. 3. 4. BRAND and MODEL of receiver and/or preamp/amp Source input used on receiver
BRAND and MODEL of devices programmed into remote and corresponding input selectors 5. Does the problem have to do with programming product codes into the remote, learning key codes, functionality of remote, RS232 control port, or other? 6. For programming product codes: Indicate BRAND and MODEL of product whose code user is trying to program into remote. Indicate code numbers attempted (if applicable) and results (some keys worked, no keys worked, etc) 7. For learning issues: Indicate which keys user was trying to program with which functions and from which product. Indicate results (any messages or lights on remote). 8. For functionality issues: Describe what you expected remote to do and how it responded. 9. For RS-232 issues: Indicate BRAND and MODEL of all equipment connected to the port. Write out precise codes installer attempted to program (using strings of zeros and ones) and indicate expected function. Indicate how receiver responded. 10. Was a multi-room system in use? If so, describe all connections used, source units in use, other equipment such as amps or speakers. 11. If a remote receiver or other product daisy chaining was in use, what was the result when the remote was used directly on the unit? Indicate BRAND and MODEL of all products in daisy chain. 12. If issue was with A-BUS: Indicate brands and models of other A-BUS components in system. SECTION F Owners Manual 1. Page # where misprint or incorrect information appears. Indicate column and paragraph.

ABUS ffrom AVR, AB 2 and Russound Hub.
Page 1 CD / DVD / MP source control section Page 2 Step Seven: Switch Keypads Page 2 Selector: Functions of button press (MP3) Page 2 Selector: Skip up/dwn (MP3)
How can the button press(mp3) send play and then not trk + or trk - ? (should indicate HK component only)
Wording of incorrect copy. What should the copy say?
SECTION G- Personal Navigation Devices GENERAL INFORMATION 1. MODEL Number

2. 3. 4. 5. 6.

Serial Number (Located on the bottom of the unit) Internal Serial Number (About or Battery screen) Date of Purchase Purchased From Software Version (About or Battery screen)
300 NA 500 NA 810 NA If other what?

310 NA 510 NA Other

ISSUE 7. Power Describe the Issue:
Cigarette Adaptor Wall Adaptor If other what?

Internal Battery Other

Describe the Issue:
Internal Speaker Audio Line From Mount Headphone Jack on unit If other what?
Wireless FM Modulator Other

TMC Describe the Issue:

TMC Activated UUID #:
Bluetooth Describe the Issue:

Phone Information:

Make Model Carrier

Peripheral(s)

Note all that apply. Note that all items listed here may not be available
SKU GPS-ANT GPS-CH-HM GPS-CH-VH GPS-CH-VH810 GPS-MT GPS-MT-810 GPS-MIC GPS-RMT GPS-MAP-AE GPS-MAP-NA GPS-MAP-EE
Peripheral Name GPS Antenna GPS Worldwide Home Charger Kit GPS Vehicle Charger Kit GPS Vehicle Charger Kit GPS Vehicle Mount GPS Vehicle Mount GPS Microphone GPS Remote Control GPS SD Maps All Europe GPS SD Maps North America GPS SD Maps Eastern Europe
Applicable Unit(s) GPS200, 300, 310, 410, 500, 510, 810 GPS200, 300, 310, 410, 500, 510, 810 GPS200, 300, 310, 410, 500, 510 GPS810 GPS200, 300, 310, 410, 500, 510 GPS810 GPS810 GPS810 GPS200, 300, 310, 410, 500, 510, 810 GPS200, 300, 310, 410, 500, 510, 810 GPS200, 300, 310, 410, 500, 510, 810
12. Other Detailed description of the problem.
Include detailed steps to reproduce. For example: Turn on the unit, press the Music Button, result the screen turns purple. If the problem occurs in the vehicle include Make/Model of vehicle and include location in vehicle
SECTION H DRIVE+PLAY 1. YEAR, MAKE, and MODEL of vehicle 2. 3. 4. 5. 6. Model of iPod/Software version Power Connection Signal Connection Location of CONTROL Module Details of installation Cigarette Adaptor Power Harness Wireless FM Modulator Audio Line Output Wired FM Modulator

Installation performed by:

Customer Retailer Other

If the unit shut down or didnt start: How much voltage was available when the problem was found? If the wireless connection wasnt satisfactory: Were the custom frequencies tried (as well as the presets)?
SECTION I All other mobile product 1. YEAR, MAKE, and MODEL of vehicle 2. Installation performed by: Customer Retailer Other

3. 4. 5. 6. 7. 8.

For speakers (midranges, tweeters, woofers): Is there any output? If yes, then describe any rubbing or buzzing. Include at what volume level, at high or low frequencies, or any unusual output. What was the input source (amplifier or head unit)? Did replacing the speaker solve the problem? For amplifier and amplified subwoofers:
If an amp was used, what is the output rating?
9. Is the amplifier non-operational? Is the fuse good? What is the DC power measured at the amplifier input terminals? Is the POWER light ON? Is the PROTECT light ON? Is the unit connected to an aftermarket or OEM head unit? What was the output configuration (2 channel, 4 channel, stereo, bridged, etc)? What BRAND and MODEL of speakers were connected to the amp? Where was the unit located in the vehicle?
SECTION J - Product Issue Updates 1 Complaint confirmed or duplicated by quality? 2 Possible or known causes.
YES AB2 The AB 2 is fully compatible with the Harman Kardon AVR 3550HD, and performs virtually all functions when used with an AVR 347 and AVR 350. Unfortunately, when it is used with AVR x45 and prior series models, the units keypad may not operate all AVR features. N/A N/A
3 Changes made to production units. S/N Info. 4 Solutions available to address problem.
5 Service Bulletin planned or available?
6 What do we tell a customer/dealer who experiences the problem?
The AB 2 is fully compatible with the Harman Kardon AVR 3550HD, and performs virtually all functions when used with an AVR 347 and AVR 350. Unfortunately, when it is used with AVR x45 and prior series models, the units keypad may not operate all AVR features. We apologize for this and offer the following suggestions: When a Harman Kardon Zone II remote, or any remote programmed with Harman Kardon IR codes is used in conjunction with the AB 2 and a Harman Kardon A-Bus Ready AVR, the remote will control the AVR through the AB 2s internal sensor. Full compatibility is available with the AB 1 module and a Harman Kardon Zone II remote, or any remote programmed with Harman Kardon IR codes.

7 Required Action for Existing Inventory A-Stock Upgrade Yes B-Stock Upgrade Yes No No
harman consumer group Current Inventory Upgrade
Apply fix/modification to units in stock? All existing inventory + future inventory. 1. 2. 3. 4. 5. Only units not yet repackaged and placed in inventory. Only a small quantity of inventory. Number of pieces to be modified _____ How will modified inventory be identified? 1- Carton Box 2- Rear Panel
Additional Comments: Email or fax to Ellen Webber fax 818- 893-8059

Phone: 818-895-5704