INDESIT/HOTPOINT/ARISTON/CREDA/CANNON 9digitSERIALNUMBERS&11digitINDUSTRIALCODES Explained
Belowisanexampleofaratingplatefoundonafridgefreezer.Mostproducttypeshaveasimilarlayoutand overrecentyearsmostmodelsuse9digitserialnumbersand11digitindustrialcodes.SeeExceptionspage2. Note:Pleaserefertothedatecodetable(onpage2)ifyouaregivenanoldGDAserialnumberwith8digits. TheSerialNumberalongwiththeIndustrialCodecanbefoundontheRatingPlateasdetailedintheexample belowfrommodelRFA70P:(notallproductshavethesamelayout,buttheinformationisthesame) Revision Sequential number of changes appliance on this specific day Day (2 digits) Commercial Code (positive ID for model) Month (2 digits) Factory where appliance was manufactured Year (1 digit) S/N=SerialNumber406250042 ismadeupfrom: 4=YearofManufacture(2004) 06=Month(June) 25=Dayofmonth(25th) 0042=Numberofappliancesproducedonthisday IndCode=IndustrialCodeXXXXXXXXXXX ismadeupfrom: First2digitsXX=Factorywhereappliancewasmanufactured Next5digitsXXXXX=CommercialCode(positiveIDformodeltype) Last4digitsXXXX=Revisionchanges(TechnicalorMarketingchangeonmodel) Insomeinstancesthelast4digitsareessentialtoidentifyacorrectpart. SerialNumberexamples: 712030023=2007/Dec/03rd orputitanotherwayitwasthe23rdapplianceproducedonthe3rdDecember2007 809120120=2008/Sept/12th orthe120thapplianceproducedonthe12thSeptember2008 901051120=2009/Jan/05th orthe1120thapplianceproducedonthe05thJanuary2009 P a g e |1 SerialNumberFormatIssue2March2010
INDESIT/HOTPOINT/ARISTON/CREDA/CANNON Old(GDA)8digitSERIALNUMBERS
BelowareexamplesoftwoOldstyleGDASerialNumbers: 3812034021623254 Usingthefirsttwodigitsoftheserialnumberandcrossreferencingthisonthetablebelowyoucanidentify theproductiondate.Theonlydrawbackwasthatthesamedatecodeswereusedevery8years,however theappearanceoftheproductmaygiveagoodindicationastowhichyeariscorrect. Usingtheabovetwoexamples: 21623254=datecode21=ProducedSeptember1979/1987/1995or2003 38120340=datecode38=ProducedFebruary1981/1989/1997or2005
DateCodeChart for8DigitSerialNumbers
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Note:Mostproducttypesnowuseasimilarlayoutasexplainedonthepreviouspage,wheremodelsuse9 digitserialnumbersand11digitindustrialcodes.

EXCEPTIONS:

Someproductsmaynotfolloweitherthe8,9or11digitstandardformatsie:MicrowaveOvens,Cooker HoodsandsomeAmericanstyleFridgeFreezers.
P a g e |2 SerialNumberFormatIssue2March2010

Objectives achieved and future challenges

Personnel area

Objectives established in the 2008 Report Results achieved in 2009 against pre-established objectives All the objectives envisaged for the Best People Fit project were reached with the completion of a mapping of skills and proles, a functional and hierarchical reorganisation, the implementation of new information systems to support personnel management and the activation of 711 job rotations in 2009. Development and implementation of the management system for workplace health & safety in compliance with OHSAS 18001 standards at all Group factories and the main commercial, logistic and service organisations, attaining a 54% accident frequency reduction and a 21% reduction in severity. Training on workplace health & safety involving 6,370 employees for a total of 71,203 hours. Future objectives
Development and implementation of the Best People Fit project with the objective of improving processes and tools to involve and train individuals, based on a shared value platform.
Following the completion of the Best People Fit project, whose objective is to identify the best corporate assignments for employees, the People at First project will be launched in 2010 for the purpose of identifying the best working conditions.
Certication of the management systems governing workplace health & safety in compliance with OHSAS 18001 standard at seven pilot sites in different European countries within 2009 and subsequent extension to all the other Group sites and factories.
Consolidation of the management system for workplace health & safety consistent with OHSAS 18001 by monitoring the improvement and management review process plans.
Extension of the monitoring system for accidents in the ofces, service areas and logistics within 2009.
Focus on training activities in relation to specic risk areas. Better understanding of risks deriving from non-industrial activities, to improve accident frequency indicators.
Extension of the accident monitoring system to the following areas: service, logistics and ofces in line with the implementation of the workplace health & safety management system for.
Monitoring and reduction of noise levels in the factories and improvement of workstation ergonomics for the purpose of reducing the risk of workrelated illness. Implementation of asbestos removal plans in the Group sites within two years.
Sustainability Report 2009

Customer area

Objectives established in the 2008 Report Results achieved in 2009 against pre-established objectives The Prime line was extended with the introduction of new products. For more information see the future objectives section for the Environment Area. Future objectives
In 2009 the Indesit brand positioning process will be continued through an extension of the Prime line offering. Moreover, in 2009 the biggest new product launch plan in the history of the Group will be developed with the marketing of over 200 new products. In 2009 the website will be entirely restyled, giving priority to interactivity and dynamic tool features, particularly in the sections dedicated to customers, in order to favour improved dialogue.
Progressive renewal of the CRM (Customer Relationship Management) systems for the purpose of simplifying customer management and further integrating corporate processes.
Indesit Companys corporate portal was renewed and restructured to better meet stakeholder needs through the development of specic sections for each of them and the introduction of innovative tools, such as news and real time quotations and RSS feeds, the new download section, the calendar of events in the media and investor relations area and more.

Supplier area

Objectives established in the 2008 Report Results achieved in 2009 against pre-established objectives In self assessment plans were collected and all new suppliers are subject to the same procedure. In 2009, 35% of suppliers underwrote the General Supply Terms and Conditions. Future objectives
Continuation of the existing supplier assessment request plan and its distribution to all new suppliers. Launch of the General Supply Terms and Conditions underwriting request plan to the highest possible number of suppliers. The General Supply Terms and Conditions include references to compulsory European regulations in the matter of environmental protection and also include the Groups Corporate Governance Code in attachment, whose principles must also be complied with by suppliers.

Extension of the self assessment request plan to all existing suppliers.
Continuation of the General Supply Terms and Condition underwriting request plan to obtain the highest possible number of signatures from suppliers also for 2010.

Company area

Objectives established in the 2008 Report Results achieved in 2009 against pre-established objectives Also in 2009 Indesit Company continued to support the Jonathan project and provided internships to young people at the Groups Italian factories. Future objectives
Continuation of the Jonathan Indesit Company project, which provides assistance to young people searching for a job.
Launch of the procedures to extend the Jonathan project to Poland and the UK through the involvement of the Ministry and no-prot organisations working to re-integrate young people in society.

Future challenges

Environment area
Objectives established in the 2008 Report Results achieved in 2009 against pre-established objectives Development of an experiment for a new railway transport service between Italy and the UK. Future objectives
Conrmation of the objective of developing a multi-modal transport strategy.
Full operation of the railway transport service with the objective of transporting 25% of shipments between Italy and the UK by rail. Conrmation of the objective to complete the certication procedure for all environmentally relevant sites by 2010.
Completion within 2009-2010 of the environmental certication of all Group factories that have an environmental relevance.
Continuation of activities in relation to environmental management within the implemented systems, with further development of improvement plans for production processes and systems specically aimed at reducing energy consumption. Development of an environmental KPI monitoring system with collection of data from all Group factories in order to present and discuss them at BRMs.
Denition of environmental KPIs that will be monitored starting from 2009 on a monthly basis and whose results will be presented at every business review meeting (BRM) organised by the Group on a monthly basis.
Environment-related objectives for 2010: 3% reduction in energy consumption; 2% reduction in gas consumption; 3% reduction in water consumption; 5% reduction in CO2 emissions. For the Prime line, phase-out of all classes below A.
Denition of the following quantitative objectives in the matter of environmental protection to be reached by 2009: 3% reduction in energy consumption; 2% reduction in gas consumption; 4% reduction in water consumption; 1% reduction in waste production; 2% reduction in CO2 emissions.

In 2009, the drop in production (23%) due to the international crisis led to a signicant drop (in absolute terms) in consumption, emissions and waste. In specic terms (values per product price), the following efciency reductions have been recorded: +1.4% increase in energy consumption; +5.2% increase in gas consumption; +3.6% increase in water consumption; +2.4% increase in waste production +1.3% increase in CO2 emissions. All the objectives relative to the launch of new high-energy and ecosustainability performance products were reached. In particular: After the launch of the built-in Prime line in 2008 the freestanding Prime line was launched in February with the introduction of the washing machine. The Quadrio line has been expanded to include innovative models featuring a central drawer that can be set either as a refrigerator or a freezer according to user needs.
Launch of Class A and A+ products for Indesit free-standing Prime line.
The Quadrio line will be increased with Class A+ models.

Environment area (cont.)

Objectives established in the 2008 Report Results achieved in 2009 against pre-established objectives Several built-in Class A and A+ freezers are available to provide consumers with an extensive range of products. The new complete S3 line was launched onto the market in 2009 and includes: a 7 kg Class A+ washing machine for Laundry; a 7+5 kg Class B washer-dryer, both equipped with LCD display. The new 45 cm dishwasher was successfully launched in 2009. This product is unique in the market as it is the most ecosustainable product in its category. It consumes less than 1 liters of water for each table setting, using up to 10% less energy than Class A. It also has room for an additional table setting compared to the standard 45 cm dishwashers. The Hotpoint-Ariston washing machine line was expanded to include the Aqualtis, featuring the ADSystem. This system is composed of sensors that select the appropriate quantity of detergent and softener for each load from two built-in tanks. This guarantees perfect washing without waste of detergent/softener for up to 40 cycles before requiring a rell. All built-in Hotpoint-Ariston freezers will be exclusively Energy Class A and A+, phasing out lower classes without impacting the product mix. Future objectives
Quadrio line extension with the introduction of Energy Class A+ version. As a result, the Quadrio line will consume even less energy thanks to the Class A+ models, in addition to the feature including four doors, which already provides considerable energy savings. The built-in Hotpoint-Ariston Class B freezer line will be increased in 2009 with the introduction of the Class A and A+ versions.
Objectives established in the 2008 Report Results achieved in 2009 against pre-established objectives Future objectives
In 2009 the new Scholts S3 product line will be launched, which stands out not only for its innovative and attractive look, but also for the various solutions aimed at reducing environmental impact, including induction hobs and combi ovens.

Scholts brand extension with the introduction of the 90 cm-wide induction hobs. This technology guarantees optimised energy efciency and minimum environmental impact. Moreover, all Scholts induction hobs feature the new Schott Ceran ecoglass, free of antimony and arsenic. A new 9 kg washing machine will be launched, the largest in the market, to be included in the Hotpoint-Ariston Aqualtis line. In addition, a minimum environmental impact washer drier in energy Class A-30% will be launched.
A new 45 cm dishwasher will be launched under three brands (Indesit, Hotpoint-Ariston and Scholts) with different special features: energy consumption levels below the ceiling values for Class A, with water consumption of only 9 liters for 10 table settings, as well as noise reduction (43dbA).
The washing machine and washer drier line will be expanded to include increasingly energy efcient models (Aqualtis 9 kg A+, Aqualtis and Prime 8 kg A++, Aqualtis 7 kg A+++, Aqualtis Slim and Prime slim 6 kg A+, Aqualtis 8+6 kg washer drier and HA Classic 7+4 kg in Class A) with features that permit energy saving while concurrently guaranteeing optimal washing performance. In particular, the SunWash System will be presented, which uses heated water from alternative sources, like solar panels; the Eco cycles for the HA Classic line and the Energy Saver option for the Indesit Eco Time line. Launch of the innovative Flat Thin Gas Hob burner, an exclusive Indesit Company patent, under the Scholts brand. This innovative burner represents a true revolution in the kitchen: thanks to the new gas and air channelling system, the heat is distributed in a more uniform way and boiling point is reached more quickly, using up to 20% less energy than an equivalent power burner, thus reducing cooking times.
Additional improvement in performance objectives: Products Use of recycled materials; Use of recyclable materials; Reduction in energy and water consumption. Processes Reduction in the use of resources and waste production; Reduction of leakage (air, steam, heat and water); Reduction of waste and recovery/ recycling; Increased efciency in the use of resources; Reduction in energy demand (lighting, heating, machine shutdown); Reduction in consumption at equal conditions of production (increased machine efciency, energy re-use, water recycling, etc.); Use of energy from renewable sources; Standardisation and centralisation of the environmental data monitoring system.