High performance fax you can rely on Quality black and color fax with desktop Powerful plain paper faxingas fast as 3 seconds per pagedesktop copying

HP 1250 Fax

page1 in black and color with 33.6 Kbps modem Sharp resolution up to 300x300 dpi for high-quality faxes Faster desktop copying speeds up to 20 ppm black and up Datasheet faxes3 up to 13 ppm color High-quality black and color copies from the convenience Protect your privacyautomatically screen and block unwanted convenience of your desktop at up to 1200x1200 dpi unwanted junk faxes using junk fax barrier2 Plain paper fax that supports standard letter, A4 and legal
Reliable, easy to use plain-paper color color fax
legal paper sizes. Vibrant photos with exceptional fade resistance using select select HP papers and inks.
Conveniently copy and send multi-page faxes with 20-sheet 20-sheet automatic document feeder Work with ease using one-touch buttons and up to 100 speed speed dials to save time and effort Space-saving design with fold up tray fits most anywhere anywhere in your home or office Convenient scan-and fax featurescan document into fax 1 Based on ITU-T Test image #1 at standard resolution. More complicated pages or 1 Based on ITU-T Test image #1 at standard resolution. More complicated pages or or higher resolution will take longer. fax memory so you can walk away with the document. or higher resolution will take longer. Requires caller ID service, not included; price and service contract must be negotiated Requires separately. Save time by faxing to a group of people with the touch of negotiated caller ID service, not included; price and service contract must be negotiated 3 negotiated separately. mode. When printing in photo 3 of a button using broadcast fax feature When printing in photo mode.
Fax as fast as 3 seconds per page1; copy upto 20 cpm black and 13 cpm Quality black and color fax with desktop cpm color High quality300 x 300 dpi facing in photo mode desktop copying Copy and send multi-page faxes with up to20-sheet dpi fordocument feeder. Sharp resolution the 300x300 auto high-quality faxes faxes3 feeder. High-quality 100 speed dials Easy one-touch buttons and up to black and color copies from the convenience
convenience of your desktop at up to 1200x1200 dpi Plain paper fax that supports standard letter, A4 and legal legal paper sizes. Vibrant photos with exceptional fade resistance using select select HP papers and inks.
page1 in black and color with 33.6 Kbps modem Sharp resolution up to 300x300 dpi for high-quality faxes Faster desktop copying speeds up to 20 ppm black and up faxes3 up to 13 ppm color High-quality black and color copies from the convenience Protect your privacyautomatically screen and block unwanted convenience of your desktop at up to 1200x1200 dpi unwanted junk faxes using junk fax barrier2 Plain paper fax that supports standard letter, A4 and legal
Based on ITU-T Test image #1 at standard resolution. More complicated pages or or higher resolution will take longer. 2 Requires caller ID service, not included; price and service contract must be negotiated negotiated separately. 3 When printing in photo mode.
Quality black and color fax with desktop desktop copying
Sharp resolution up to 300x300 dpi for high-quality faxes faxes3 High-quality black and color copies from the convenience convenience of your desktop at up to 1200x1200 dpi Plain paper fax that supports standard letter, A4 and legal legal paper sizes. Vibrant photos with exceptional fade resistance using select

Technical specifications

Fax Resolution (best) Fax Speed Fax and Modem Description Fax Memory* Fax features Fax phone features supported Telephone handset supported Fax speed dialing (max. numbers) Copy resolution Copy speed Copy reduce/enlarge Number of Copies Maximum Memory Standard/Maximum Print Technology Standard Paper Handling Media Types Media Weight Recommended Custom Media Size Duty cycle (max monthly vol) 300 x 300 dpi 3 sec per page* 33.6 Kbps Up to 200 pages

Datasheet

fax forwarding, delayed send, color faxing, distinctive ring detection, auto fax reduction, auto-redial, broadcasting maximum 20 locations, polling, junk fax barrier (requires caller ID) Silent mode, answer mode, redial, flash, loud speaker, volume control Yes; telephone mode supported: Yes Up to 100 Numbers Black graphics: Up to 600 dpi; Black text: Up to 600 dpi; Color text and graphics: Up to 1200 optimized dpi on premium photo papers from 600 x 1200 input dpi Black: Up to 20 cpm; Color: Up to 14 cpm cpm; 25 to 400% Up to 100 copies 16MB HP Thermal Inkjet input: 100-sheet input tray, 20-sheet ADF; output: 20-sheet output tray paper (plain) US letter: 16 to 24 lb, US legal: 20 to 24 lb 8.5 x 11 to 8.5 x 14 in (210 x 197 to 215.9 x 355.6 mm) Up to 3000 pages

*Based on standard ITU-T test image #1 at standard resolution. More complicated pages or higher resolution will take longer and use more memory. ** Requires separate subscription via your local telephone service provider.

Ordering information

Dimensions (w x d x h)/ weight What's on the box? 16.75 x 8 x 7 in (425.5 x 204 x 180 mm) (standard), 16.75 x 19.9 x 13 in (425.5 x 505 x 330 mm) (Maximum) / 8.3 lb (3.8 kg) HP 1250 Fax Operating environment HP 21 Black Inkjet Print Cartridge (5 ml) Operating temperature range: 59 to 90 F (15 to 32 C); Storage temperature: -40 to 140 F (-40 to 60 C); Humidity range: 15 to 85% RH HP 22 Tri-color Inkjet Print Cartridge (5 ml) RH Setup Guide Power requirements Reference Guide Power consumption(active): 20 watts; Input voltage: NEED INFO Input frequency: NEED INFO; Electromagnetic compatibility: EN 55022: 1994+A1: Power cord 1994+A1: 1995+A2: 1997/CISPR 22: 1993+A1: 1995+A2: 1996 EN 55024: 1998+A1: 2001+A2: 2003/CISPR 24: 1997+A1: 2001+A2: Phone cord 2001+A2: 2003 IEC 61000-3-2: 2000/EN 61000-3-2: 2000 IEC61000-3-3: 1994+A1: 2001/EN 61000-3-3: 1995+A1: 2001 FCC Part HP Product Part 15-Class B/ICES-003, Issue 4/GB9254: 1998; Safety: IEC 60950-1:2001/EN 60950-1: 2001, UL 60950-1: 2003/CAN/CSA-22.2 NO. HP 1250 Fax NO. 60950-1-03, NOM 019-SFCI-1993, AS/NZS 60950: 2000, GB4943: 2001; Telecom compliance: TBR 21: 1998, TBR 38: 1998 (SDGOB-0604-03 Replacement Ink Cartridges (SDGOB-0604-03 only), AS/ACIF S002: 2001+A1, TIA/EIA/968: 2001, FCC Part 68 HP 21 Black Inkjet Print Cartridge, 5 ml HP 22 Tri-color Inkjet Print Cartridge, 5 ml Warranty HP 27 Black Inkjet Print Cartridge, 10 ml One-year limited hardware warranty backed by HP Customer Care, service and support; one-year technical phone support HP Business Communication Paper & Film HP Bright White Inkjet Paper, 250 sheets HP Bright White Inkjet Paper, 500 sheets HP Inkjet Everyday Paper, 400 sheets
Part Number Q8096A C9351A C9352A C8727A HPB250 HPB1124 HPD400

Product Number: Q8096A

HP is a registered trademark of the Hewlett Packard Company. All other trademarks are the property of their respective owners. This listing of non-HP products does not not constitute an endorsement by Hewlett Packard Company. 2006 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change change without notice. HP shall not be liable for technical or editorial errors or omissions contained herein.

For more information visit our website at www.hp.com

4AA0-4488ENUC, 02/15/06

Countries/regions with a parallel-type phone system Argentina Canada Colombia Indonesia Korea Mexico Portugal Singapore Thailand Vietnam If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone company. Choose the correct fax setup for your home or office To fax successfully, you need to know what types of equipment and services (if any) share the same phone line with the HP Fax. This is important because you might Australia Chile Greece Ireland Latin America Philippines Russia Spain USA Brazil China India Japan Malaysia Poland Saudi Arabia Taiwan Venezuela
need to connect some of your existing office equipment directly to the HP Fax, and you might also need to change some fax settings before you can fax successfully. To determine the best way to set up the HP Fax in your home or office, first read through the questions in this section and record your answers. Next, refer to the table in the following section and choose the recommended setup case based on your answers. Make sure to read and answer the following questions in the order they are presented. 1. Do you have a digital subscriber line (DSL) service through your telephone company? (DSL might be called ADSL in your country/region.) Yes, I have DSL. No. If you answered Yes, proceed directly to Case B: Set up the HP Fax with DSL. You do not need to continue answering questions. If you answered No, please continue answering questions. Do you have a private branch exchange (PBX) phone system or an integrated services digital network (ISDN) system? If you answered Yes, proceed directly to Case C: Set up the HP Fax with a PBX phone system or an ISDN line. You do not need to continue answering questions. If you answered No, please continue answering questions. Do you subscribe to a distinctive ring service through your telephone company that provides multiple phone numbers with different ring patterns? Yes, I have distinctive ring. No. If you answered Yes, proceed directly to Case D: Fax with a distinctive ring service on the same line. You do not need to continue answering questions. If you answered No, please continue answering questions. Are you unsure if you have distinctive ring? Many phone companies offer a distinctive ring feature that allows you to have several phone numbers on one phone line. When you subscribe to this service, each phone number will have a different ring pattern. For example, you can have single, double, and triple rings for the different numbers. You might assign one phone number with a single ring to your voice calls, and another phone number with double rings to your fax calls. This allows you to tell the difference between voice and fax calls when the phone rings. Do you receive voice calls at the same phone number you will use for fax calls on the HP Fax? Yes, I receive voice calls. No. Please continue answering questions. Do you have a computer dial-up modem on the same phone line as the HP Fax? Yes, I have a computer dial-up modem. No.

When the phone rings, the HP Fax will answer automatically after the number of rings you set in the Rings to Answer setting. Then it will begin emitting fax reception tones to the sending fax machine and receive the fax.
Case H: Shared voice/fax line with computer dial-up modem If you receive both voice calls and fax calls at the same phone number, and you also have a computer dial-up modem connected on this phone line, set up the HP Fax as described in this section. Since your computer dial-up modem shares the phone line with the HP Fax, you will not be able to use both your modem and the HP Fax simultaneously. For example, you cannot use the HP Fax for faxing if you are using your computer dial-up modem to send an e-mail or access the Internet. There are two different ways to set up the HP Fax with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports. If your computer has only one phone port, you will need to purchase a parallel splitter (also called a coupler), as shown below. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.)
Example of a parallel splitter If your computer has two phone ports, set up the HP Fax as described below.
Telephone wall jack "IN" phone port on your computer "OUT" phone port on your computer Telephone Computer with modem Use the phone cord supplied in the box with the HP Fax to connect to the "1-LINE" port
To set up the HP Fax on the same phone line as a computer with two phone ports 1. Remove the white plug from the port labeled 2-EXT on the back of the HP Fax. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the HP Fax. 3. Connect a phone to the "OUT" port on the back of your computer dial-up modem. 4. Using the phone cord supplied in the box with the HP Fax, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP Fax. Note If you do not use the supplied cord to connect from the telephone wall jack to the HP Fax, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. 5. If your modem software is set to receive faxes to your computer automatically, turn off that setting. Note If you do not turn off the automatic fax reception setting in your modem software, the HP Fax will not be able to receive faxes. 6. Now you need to decide how you want the HP Fax to answer calls, automatically or manually: If you set up the HP Fax to answer calls automatically, it answers all incoming calls and receives faxes. The HP Fax will not be able to distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you will need to answer it before the HP Fax answers the call. To set up the HP Fax to answer calls automatically, set the Answer Mode to Fax. If you set up the HP Fax to answer faxes manually, you must be available to respond in person to incoming fax calls or the HP Fax cannot receive faxes. To set up the HP Fax to answer calls manually, set the Answer Mode to Tel. Run a fax test.

Transparency film other than HP Premium Inkjet Transparency Film or HP Premium Plus Inkjet Transparency Film. Iron-On Transfers. Greeting card paper.

Load full-size paper

You can load many types of letter, A4, or legal paper into the input tray of the HP Fax. To load full-size paper 1. Slide the paper-width guide to its outermost position.
Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following: Make sure it is free of rips, dust, wrinkles, and curled or bent edges. Make sure all the paper in the stack is the same size and type. Insert the stack of paper into the input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops.
Caution Make sure that the HP Fax is idle and silent when you load paper into the input tray. If the HP Fax is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be in place. You could push the paper too far forward, causing the HP Fax to eject blank pages. Tip If you are using letterhead, insert the top of the page first with the print side down. For more help on loading full-size paper and letterhead, refer to the diagram engraved in the base of the input tray. 4.
Slide the paper-width guide inward until it stops at the edge of the paper.
Do not overload the input tray; make sure the stack of paper fits within the input tray and is no higher than the top of the paper-width guide.
Flip the tray extender up toward you.
Note When you use legal-size paper, leave the tray extender closed.
To load HP Premium Inkjet Transparency Film or HP Premium Plus Inkjet Transparency Film Insert the film so that the white transparency strip (with arrows and the HP logo) is on top and is going into the input tray first. Note The HP Fax cannot automatically detect the paper size or paper type. For best results, set the paper type to transparency film before copying onto transparency film.

Avoid paper jams

To help avoid paper jams, follow these guidelines. Remove printed papers from the output tray frequently. Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag. Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn. Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type. Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray.

Send a fax using monitor dialing
Monitor dialing allows you to dial a number from the control panel as you would dial a regular telephone. When you send a fax using monitor dialing, you can hear the dial tones, telephone prompts, or other sounds through the speakers on the HP Fax. This enables you to respond to prompts while dialing, as well as control the pace of your dialing. Tip If you do not enter your calling card PIN fast enough, the HP Fax might start sending fax tones too soon and cause your PIN not to be recognized by the calling card service. If this is the case, you can create a speed dial entry to store the PIN for your calling card. Note Make sure the volume is turned on, or you will not hear a dial tone.
To send a fax using monitor dialing from the control panel 1. Load your originals print side down and top first in the center of the document feeder tray. 2. Press Start Black or Start Color. 3. Once you hear the dial tone, enter the number by using the keypad on the control panel. 4. Follow any prompts that might occur. Tip If you are using a calling card to send a fax and you have your calling card PIN stored as a speed dial, when prompted to enter your PIN, press
Speed Dial or a one-touch speed dial button to select the speed dial entry where you have your PIN stored. Your fax is sent when the receiving fax machine answers.

Receive a fax

Depending on the Answer Mode you select, the HP Fax can receive faxes automatically or manually. If you select the Fax (the default setting), FaxTel or AnswerMachine mode, the HP Fax will automatically answer incoming calls and receive faxes after the number of rings specified by the Rings to Answer setting. (The default Rings to Answer setting is five rings.) If the HP Fax is in Tel mode, you will need to receive faxes manually. You can receive faxes manually from a phone that is: Directly connected to the HP Fax (on the 2-EXT port) On the same telephone line, but not directly connected to the HP Fax
If you receive a legal-size fax and the HP Fax is not currently set to use legal-size paper, the device reduces the fax so that it fits on the paper that is loaded in the HP Fax. If you have disabled the Automatic Reduction feature, the HP Fax prints the fax on two pages. Receive a fax manually Set up backup fax reception Reprint received faxes from memory Forward faxes to another number Block junk fax numbers

Clean the white strip

Minor debris can accumulate on the white strip located inside the automatic document feeder. To clean the white strip 1. Turn off the HP Fax, and unplug the power cord. Note Depending how long the HP Fax is unplugged, the date and time might be erased. You might need to reset the date and time later, when you plug the power cord back in. 2. Lift the cover of the automatic document feeder.
Clean the white strip with a soft cloth or sponge slightly moistened with a mild soap and warm water. Wash the strip gently to loosen debris. Do not scrub the strip.
If further cleaning is needed, repeat the previous steps using isopropyl (rubbing) alcohol, and wipe the strip thoroughly with a damp cloth to remove any residual alcohol. Caution Be careful not to spill alcohol on the glass or exterior of the HP Fax, as this might damage the device.
Close the automatic document feeder cover. Plug in the power cord, and then turn on the HP Fax. Caution Make sure you close the automatic document feeder cover before loading any paper or originals. If you do not close the cover, you might damage the mechanism.

Clean the exterior

Use a soft cloth or slightly moistened sponge to wipe dust, smudges, and stains off the case. The interior of the HP Fax does not require cleaning. Keep fluids away from the control panel and the interior of the HP Fax. Caution To avoid damage to the exterior of the HP Fax, do not use alcohol or alcohol-based cleaning products.

Print a self-test report

If you are experiencing problems with printing, print a self-test report before you replace the print cartridges. This report provides useful information on several aspects of your device, including your print cartridges. To print a self-test report 1. Load letter, A4, or legal unused plain white paper into the input tray. 2. Press Setup. 3. Press 1, then press 4. This selects Print Report and then selects Self-Test Report. The HP Fax prints a self-test report, which might indicate the source of the printing problem. A sample of the ink test area of the report is shown below. 4. Make sure the lines of color extend across the page.

Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges). Caution Do not use platen cleaners or alcohol to clean the print cartridge contacts. These can damage the print cartridge or the HP Fax.
To clean the print cartridge contacts 1. Turn on the HP Fax and open the print cartridge door.
The print carriage moves to the far right side of the HP Fax. Wait until the print carriage is idle and silent, and then unplug the power cord from the back of the HP Fax. Note Depending how long the HP Fax is unplugged, the date and time might be erased. You might need to reset the date and time later, when you plug the power cord back in.
Lightly press down on the print cartridge to release it, and then pull it toward you out of the slot. Note Do not remove both print cartridges at the same time. Remove and clean each print cartridge one at a time. Do not leave a print cartridge outside the HP Fax for more than 30 minutes.
Inspect the print cartridge contacts for ink and debris buildup. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any excess water from it. Hold the print cartridge by its sides. Clean only the copper-colored contacts. Allow the print cartridges to dry for approximately ten minutes.
Copper-colored contacts Ink nozzles (do not clean)
Slide the print cartridge back into the slot. Push the print cartridge forward until it clicks into place. 9. Repeat if necessary for the other print cartridge. 10. Gently close the print cartridge door and plug the power cord into the back of the HP Fax.

Order supplies

You can order HP products, such as recommended types of paper and print cartridges, online from the HP website. Order paper, or other media Order print cartridges Order other supplies
Order paper, or other media
To order HP papers and other supplies, such as HP Premium Photo Papers or HP Allin-One Paper, go to www.hp.com/learn/suresupply. If prompted, choose your country/ region, follow the prompts to select your product, and then click one of the shopping links on the page.

Order print cartridges

For a list of print cartridge numbers, see the back cover of this guide.

Order other supplies

To order other supplies, such as a copy of the User Guide, a Setup Guide, or other customer-replaceable parts, call the phone number for your country/region. Country/region Asia Pacific (except for Japan) Australia Europe Number for ordering +(Germany) +(U.K.) New Zealand South Africa U.S. and Canada 147 +27 (0)1-800-HP-INVENT (1-800-474-6836)

To order supplies in other countries/regions not listed in the table, go to www.hp.com/ support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Chapter 8

Troubleshooting information
This chapter contains troubleshooting information for the HP Fax. Specific information is provided for installation and configuration issues, and some operational topics. Additional sources of information are also available for helping you troubleshoot issues you might have with the HP Fax. See Find more information. If you are unable to solve the problem using this guide or the HP website, call HP Support using the number for your country/region. For more information, see HP warranty and support.

Troubleshooting

Setup troubleshooting
This section includes installation and configuration troubleshooting tips for some of the most common issues associated with hardware and fax setup.
Hardware setup troubleshooting
Use this section to solve any problems you might encounter while setting up the HP Fax hardware. The HP Fax will not turn on Cause The HP Fax is not properly connected to a power supply.
Solution Make sure the power cord is firmly connected to both the HP Fax and the power adaptor. Plug the power cord into a grounded power outlet, surge protector, or power strip.
Power connection Power cord and adaptor Grounded power outlet
If you are using a power strip, make sure the power strip is on. Or, try plugging the HP Fax directly into a grounded power outlet.

Chapter 9

Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if the appliance has power. If not, then there might be a problem with the power outlet. If you plugged the HP Fax into a switched outlet, make sure the switch is on. If it is switched to on but still does not work, then there might be a problem with the power outlet. You pressed the On button too quickly.
Solution The HP Fax might not respond if you press the On button too quickly. Press the On button once. It might take a few minutes for the HP Fax to turn on. If you press the On button again during this time, you might turn the device off. Warning If the HP Fax still does not turn on, it might have a mechanical failure. Unplug the HP Fax from the power outlet and contact HP. Go to: www.hp.com/support If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
I received a message on the display to attach the control panel faceplate Solution This might mean the control panel faceplate is not attached, or it is attached incorrectly. Make sure to align the faceplate over the buttons on the top of the HP Fax and snap it firmly into place. Ensure that there are no buttons trapped under the cover and that all buttons are visible and extend to the same height.

Cause The contacts on the print cartridge are not touching the contacts in the print carriage. Solution Remove and then reinsert the print cartridges. Verify that they are fully inserted and locked in place. For more information about installing print cartridges, see Replace the print cartridges. Cause The print cartridge or sensor is defective.
Solution Contact HP Support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
I received a message on the display about a paper jam or a blocked carriage Solution If either a paper jam or blocked carriage error message appears on the display, there might be some packing material inside the HP Fax. Look inside the device, including the print cartridge door. If you remove any packaging material, turn off the HP Fax, and then turn it on again.
Fax setup troubleshooting
This section contains fax setup troubleshooting information for the HP Fax. If the HP Fax is not set up properly for faxing, you might experience problems when sending faxes, receiving faxes, or both. If you are having faxing problems, you can print a fax test report to check the status of the HP Fax. The test will fail if the HP Fax is not set up properly for faxing. Perform this test after you have completed setting up the HP Fax for faxing. For more information, see Test your fax setup. If the test fails, review the report for information on how to fix any problems found. For more information, you can also see the next section, The fax test failed. The fax test failed If you ran a fax test and the test failed, review the report for basic information about the error. For more detailed information, check the report to see which part of the test failed, and then review the appropriate topic in this section for solutions to try. The "Fax Hardware Test" failed The "Fax Connected to Active Telephone Wall Jack" test failed The "Phone Cord Connected to Correct Port on Fax" test failed The "Using Correct Type of Phone Cord with Fax" test failed The "Dial Tone Detection" test failed The "Fax Line Condition" test failed
The "Fax Hardware Test" failed
Solution Turn off the HP Fax by using the On button located on the control panel and then unplug the power cord from the back of the HP Fax. After a few seconds, plug the power cord back in and turn the power on. Run the test again. If the test fails again, continue reviewing the troubleshooting information in this section. Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem. Make sure you use the phone cord that came with the HP Fax. If you do not use the supplied phone cord to connect from the telephone wall jack to the HP Fax, you might not be able to send or receive faxes. After you plug in the phone cord that came with the HP Fax, run the fax test again. If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the HP Fax directly to the telephone wall jack. After you resolve any problems found, run the fax test again to make sure it passes and the HP Fax is ready for faxing. If the Fax Hardware Test continues to fail and you experience problems faxing, contact HP Support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

quality (noise) can cause faxing problems. You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If you hear noise, turn off your DSL modem and completely remove power for at least 15 minutes. Turn the DSL modem back on and listen to the dial tone again. Note You might notice static on the phone line again in the future. If the HP Fax stops sending and receiving faxes, repeat this process. If the phone line is still noisy, contact your telephone company. For information on turning your DSL modem off, contact your DSL provider for support. If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the HP Fax directly to the telephone wall jack.
The HP Fax is having problems sending a manual fax Solution Make sure the telephone you use to initiate the fax call is connected directly to the HP Fax. To send a fax manually, the telephone must be connected directly to the port labeled 2-EXT on the HP Fax, as shown below.
Telephone wall jack Use the phone cord supplied in the box with the HP Fax to connect to the "1LINE" port Telephone
If you are sending a fax manually from your phone that is connected directly to the HP Fax, you must use the keypad on the telephone to send the fax. You cannot use the keypad on the control panel of the HP Fax. Note If using a serial-type phone system, please connect your phone directly on top of the HP Fax cable which has a wall plug attached to it.
The HP Fax cannot receive faxes, but can send faxes
Solution If you are not using a distinctive ring service, check to make sure that the Distinctive Ring feature on the HP Fax is set to All Rings. For information, see Change the answer ring pattern for distinctive ringing. If Auto Answer is set to Tel, you will need to receive faxes manually; otherwise, the HP Fax will not receive the fax. For information on receiving faxes manually, see Receive a fax manually. If you have a voice mail service at the same phone number you use for fax calls, you must receive faxes manually, not automatically. This means that you must be available to respond in person to incoming fax calls. For information on setting up the HP Fax when you have a voice mail service, see Fax setup. For information on receiving faxes manually, see Receive a fax manually. If you have a computer dial-up modem on the same phone line with the HP Fax, check to make sure that the software that came with your modem is not set to receive faxes automatically. Modems that are set up to receive faxes automatically take over the phone line to receive all incoming faxes, which prevents the HP Fax from receiving fax calls. If you have an answering machine on the same phone line with the HP Fax, you might have one of the following problems: Your answering machine might not be set up properly with the HP Fax. Your outgoing message might be too long or too loud to allow the HP Fax to detect fax tones, and the sending fax machine might disconnect. Your answering machine might not have enough quiet time after your outgoing message to allow the HP Fax to detect fax tones. This problem is most common with digital answering machines. The following actions might help solve these problems: When you have an answering machine on the same phone line you use for fax calls, try connecting the answering machine directly to the HP Fax as described in Fax setup. Make sure the HP Fax is set to receive faxes automatically. For information on setting up the HP Fax to receive faxes automatically, see Set the answer mode. Make sure the Rings to Answer setting is set to a greater number of rings than the answering machine. For more information, see Set the number of rings before answering. Disconnect the answering machine and then try receiving a fax. If faxing is successful without the answering machine, the answering machine might be causing the problem. Reconnect the answering machine and record your outgoing message again. Record a message that is approximately 10 seconds in duration. Speak slowly and at a low volume when recording your message. Leave at least 5 seconds of silence at the end of the voice message. There should be no background noise when recording this silent time. Try to receive a fax again.

Note Some digital answering machines might not retain the recorded silence at the end of your outgoing message. Play back your outgoing message to check. If the HP Fax shares the same phone line with other types of phone equipment, such as an answering machine, a computer dial-up modem, or a multi-port switch box, the fax signal level might be reduced. The signal level can also be reduced if you use a splitter or connect extra cables to extend the length of your phone. A reduced fax signal can cause problems during fax reception. To find out if other equipment is causing a problem, disconnect everything except the HP Fax from the phone line, and then try to receive a fax. If you can receive faxes successfully without the other equipment, one or more pieces of the other equipment is causing problems; try adding them back one at a time and receiving a fax each time, until you identify which equipment is causing the problem. If you have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), make sure that the Distinctive Ring feature on the HP Fax is set to match. For more information, see Change the answer ring pattern for distinctive ringing.
The HP Fax cannot send faxes, but can receive faxes Solution The HP Fax might be dialing too fast or too soon. You might need to insert some pauses in the number sequence. For example, if you need to access an outside line before dialing the phone number, insert a pause following the access number. If your number is 95555555, and 9 accesses an outside line, you might insert pauses as follows: 9-555-5555. To enter a pause in the fax number you are typing, press Redial/Pause, or press the Space (#) button repeatedly, until a dash (-) appears on the display. You can also send the fax using monitor dialing. This enables you to listen to the phone line as you dial. You can set the pace of your dialing and respond to prompts as you dial. For more information, see Send a fax using monitor dialing. The number you entered when sending the fax is not in the proper format or the receiving fax machine is having problems. To check this, try calling the fax number from a telephone and listen for fax tones. If you cannot hear fax tones, the receiving fax machine might not be turned on or connected, or a voice mail service could be interfering with the recipient's phone line. You can also ask the recipient to check the receiving fax machine for any problems.

Telephone wall jack Coupler Use the phone cord supplied in the box with the HP Fax to connect to the "1LINE" port
Operational troubleshooting
This section contains information on paper and print cartridge troubleshooting. If you have Internet access, you can get help from the HP website at www.hp.com/ support. The website also provides answers to frequently asked questions.

Paper troubleshooting

To help avoid paper jams, only use paper types that are recommended for the HP Fax. For a list of recommended papers go to www.hp.com/support. Do not load curled or wrinkled paper, or paper with bent or torn edges, into the input tray. If paper does become jammed in your device, follow these instructions to clear the paper jam. Clear paper jams If the paper was loaded in the input tray, you might need to clear the paper jam from the rear door. Paper can also jam in the automatic document feeder. Several common actions can cause paper to jam the automatic document feeder: Placing too much paper in the document feeder tray. The document feeder tray holds a maximum of 20 sheets of plain paper. Using paper that is too thick or too thin for the HP Fax. Trying to add paper to the document feeder tray while the HP Fax is feeding pages.
To clear a paper jam from the rear door 1. Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the HP Fax.
Caution Trying to clear a paper jam from the front of the HP Fax can damage the print mechanism. Always access and clear paper jams through the rear door.
Gently pull the paper out of the rollers. Caution If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the HP Fax, more paper jams are likely to occur.
Replace the rear door. Gently push the door forward until it snaps into place. Press OK to continue the current job.
To clear a paper jam in the automatic document feeder 1. Lift the cover of the automatic document feeder.

Retain the control panel faceplate. Do not return the control panel faceplate with the HP Fax. Caution The replacement HP Fax might not come with a control panel faceplate. Store your control panel faceplate in a safe place, and when the replacement HP Fax arrives, reattach your control panel faceplate. You must attach your control panel faceplate to use the control panel functions on the replacement HP Fax. Note See the Setup Guide that came with the HP Fax for instructions on how to attach your control panel faceplate. The replacement HP Fax might come with instructions for setting up your device.

Pack the HP Fax

Complete the following steps once you have removed the print cartridges, removed the control panel faceplate, turned off the HP Fax, and unplugged it. To pack the HP Fax 1. If available, pack the HP Fax for shipment by using the original packing materials or the packaging materials that came with your exchange device.
If you do not have the original packaging materials, please use other adequate packaging materials. Shipping damage caused by improper packaging and/or improper transportation is not covered under the warranty. Place the return shipping label on the outside of the box. Include the following items in the box: A complete description of symptoms for service personnel (samples of print quality problems are helpful). A copy of the sales slip or other proof of purchase to establish the warranty coverage period. Your name, address, and a phone number where you can be reached during the day.

Technical information

The technical specifications and international regulatory information for the HP Fax are provided in this section.

Paper specifications

This section contains information about paper tray capacities and paper sizes.

Paper tray capacities

Type Plain paper Paper weight 16 to 24 lb. (60 to 90 gsm) 20 to 24 lb. (75 to 90 gsm) up to 110 lb. index (200 gsm) 20 to 24 lb. (75 to 90 gsm) N/A N/A up to 145 lb. (236 gsm) N/A Input tray* up to 100 (16 lb. paper) up to 100 (16 lb. paper) 25 up to 40 Output tray up to 20 (16 lb. paper) up to 20 (16 lb. paper) up to 10 up to 20 N/A N/A N/A Technical information N/A N/A N/A up to 15 Document feeder tray up to 20

set up 12, 68 settings 31 specifications 90 test failed 68 test setup 33 troubleshoot 68 voice mail, set up 22, 29 volume 12 fax problems fax tones recorded 78 receiving 76 sending 75, 77 Fax Resolution 4 FCC requirements 93 statement 94 forward fax calls 46 four-wire phone cord 73, 78 G glass strip clean 53 H hardware, fax setup test 69 header, fax 33 help menu 6 other resources 9 I images lines 53 streaks 53 ink cartridges. See print cartridges ISDN line, set up with fax 19 J jams, paper 38, 68 junk fax number 47 K keypad
load 37 specifications 89 letter paper load 37 specifications 89 Lighter/Darker 4 line condition test, fax 72 load A4 paper 37 full-size paper 37 legal paper 37 letter paper 37 original 35 M maintenance align print cartridges 60 clean exterior 55 clean glass strip 53 clean print cartridges 61 clean white strip 54 print cartridges 56 remove print cartridges 86 replace print cartridges 57 self-test report 56 make a copy 51 manual receive, fax 44 send, fax 42, 43 media. See paper memory delete faxes 46 reprint faxes 45 save faxes 45 menus copy 6 fax 6 help 6 setup 6 modem. See computer modem monitor dialing 43 O OK button 5 on button 5 one-touch speed dial buttons order paper 63 print cartridges 63 Setup Guide 63 software 63 User Guide 63
L labels specifications 89 language, set 11 left arrow 5 legal paper
P paper choose 36 incompatible types 36 jams 38, 68, 79 order 63 paper sizes 89 recommended types 36 specifications 89 troubleshoot 79 paper tray capacities 89 parallel phone system 13 PBX system, set up with fax 19 PC modem. See computer modem phone receive fax 44 send fax 42 phone cord check 70 connection, failure 70 extend 78 phone line, answer ring pattern 32 phone numbers, customer support 85 photo paper specifications 89 physical specifications 91 power specifications 91 print fax reports 49 faxes 45 quality issues 53 self-test report 56 print cartridges align 60 clean 61 clean contacts 61 handle 57 order 63 part names 57 remove 86 replace 57 troubleshoot 67, 82 print quality 53 lines 53 streaks 53 R receive fax auto answer mode 31
Index automatically 44 block numbers 47 forward calls 46 manually 44 rings to answer 32 troubleshoot problems 73 recycle HP All-in-One 92 print cartridges 92 Redial/Pause 4 regulatory notices Canadian statement 94 declaration of conformity (European Economic Area) 96 declaration of conformity (U.S.) 97 FCC requirements 93 FCC statement 94 geruschemission 96 notice to users in Japan (VCCI-2) 95 notice to users in Korea 96 notice to users in the European Economic Area 95 notice to users of the German telephone network 96 power cord statement 95 regulatory model identification number 93 WEEE 92 remove print cartridges 86 replace print cartridges 57 reports confirmation, fax 49 error, fax 49 fax test failed 68 self-test 56 reprint faxes in memory 45 resources, help 9 right arrow 5 rings to answer 32 S save faxes in memory 45 scan glass clean strip 53 self-test report 56 send fax basic fax 41 calling card, using 42, 43 credit card, using 42, 43 manually 42, 43 monitor dialing 43 serial number 85 serial phone system 13 service ID 85 settings country/region 11 date and time 11 fax 31 language 11 setup answering machine 25, 27 button 5 computer modem 22, 24, 27, 29 distinctive ringing 19, 32 DSL 18 fax 12 ISDN line 19 menu 6 PBX system 19 separate fax line 17 shared phone line 20 test fax 33 troubleshoot fax 68 voice mail 22, 29 ship your device 86 sound, adjust volume 12 specifications. See technical information Speed Dial button 4 speed dial one-touch buttons 5 send fax 41 start black 5 start color 5 stop copy 52 fax 50 subscriber identification code 33 symbols, enter 6 T technical information copy specifications 90 environmental specifications 91 fax specifications 90 paper sizes 89 paper specifications 89 paper tray capacities 89 physical specifications 91 power specifications 91 weight 91 telephone receive fax 44 send fax 42 telephone line, answer ring pattern 32 telephone numbers, customer support 85 telephone wall jack, fax 69 test dial tone 71 fax hardware test 69 fax line condition 72 fax port 70 fax setup 33 fax test failed 68 phone cord 70 telephone wall jack 69 text, enter 6 time 11 transparencies specifications 89 troubleshoot blocked carriage 68 fax 68 fax problems 75, 76, 77, 78 hardware installation 65 incorrect measurements 67 jams, paper 38, 68 language, display 67 operational tasks 79 paper 79 print cartridges 67, 82 receive faxes 73 resources 9 send faxes 73 setup 65 two-wire phone cord 73, 78 V voice mail set up with fax 22, 29 volume, adjust 12 W wall jack test, fax 69 warranty 83 white strip, clean 54