HP CD-Writer Plus 9200i
Internal SCSI Connect for Premium Performance and Fast Results.
Premium performance for faster results. Leading edge SCSI connect technology ensures that your drive wont be outdated in the near future. Create, share and store data, photos, music and more on high capacity CDs. Record up to 650 MB of data (about 1.2 GB compressed) or up to 74 minutes of audio to CD. Keep your files safe, accessible and transferable for years to come. Backup and secure your system with confidence using HP Disaster Recovery software. Its quick and simple to restore your entire computer system.
SCSI Enhanced Performance! Increase your productivity and maximize your technology investment with exceptional write, rewrite and read speeds. Plus, with compression, you can effectively double your speed and capacity on CD-RW discs. Complete Software Solution! HPs CD-Writer Plus is more than just storage. Included in the box are a variety of software packages that let you backup and restore your system and individual files. Compose original music, make and apply CD labels, organize your office, and create spectacular projects.

Software Included:

Adaptec Direct CD - Drag and drop files to CD from Windows Explorer or save directly from any application. Adaptec Easy CD Creator - create data or music CDs that you can share with most CD-ROM or audio CD players. HP Disaster Recovery - Easy-to-use one-step interface lets you backup your entire computer system and restore it quickly should a disaster occur. FilingCentral by eFax.com - The intuitive file cabinet interface helps you organize and publish your electronic files, scanned images and web pages in a flash. Broderbund Print Shop Multimedia Organizer Professional - The complete and easy way to collect, organize and publish videos, photos, graphics and music - even screensavers and web pages. Corel Print Office - Make stationery, calendars, greeting cards and more.
Enjoy the quality, reliability and superior support youve come to expect from HP.

Specifications

Interface Loading Mechanism Transfer Rates Buffering Write Methods SCSI-2 Tray Loader, dust sealed Write: Up to 4x (CD-RW) = 600 KB/sec. Up to 8x (CDR) = 1200KB/sec. Read: Up to 32x = 4800 KB/sec 4 MB (11.5 sec at 2x speed) Track at once Disc at once Incremental (packet) Multisession +5 VDC with + 5% tolerance +12 VDC with + 10% tolerance Automatic Power Control to dynamically adjust laser write power Data read-after-write verification by host initiated procedures. Red, Yellow, (Mode 1 and Mode 2), Orange, and Green (Mode 2 form 1 and Mode 2 form 2) books UDF and ISO 9660 EFM CD-R or CD-RW

Ordering Information

Product
HP CD-Writer Plus 9200i HP 4X CD-RW media HP 8X CD-R media NEW HP Audio Media System Includes Internal HP CD-Writer 8X4X32X speed SCSI CD-ReWritable MultiRead drive, installation guide, software, 1 HP CD-R (Recordable) disc, 1 HP CD-RW (ReWritable) disc. Software suite includes HP Fast Format, HP Disaster Recovery, Adaptec Direct CD and Easy CD Creator, Neato CD Labeler, FilingCentral by eFax.com, Broderbund Multimedia Organizer Professional, Corel Print Office. Minimum System Requirements IBM compatible Pentium (200 MHz), Microsoft Windows 95B, , Windows 98, Windows NT Workstation (SP4) 32 MB RAM, 35-226 MB free hard disk space to install software. SCSI-2 or higher cable and controller (not included in this box). Sound card required for certain applications. NOTE: Windows NT 4.0 Server and all versions of Windows CE not supported. Media Compatibility Write: CD-R and CD-RW media (Recommend HP branded media) Read: CD-Digital Audio (Red Book) and CD Extra, CD-ROM (Mode 1 - Yellow Book), CD-ROM XA & CD-I (Mode 2/Form 1 - Green Book), CD-ROM XA & CD-I (Mode 2/Form 2 - Green Book), CD-Bridge & Photo-CD (single and multi-session), CD-Video.

Description

Internal SCSI CD-Writer Drive Media for the HP CD-Writer Drive Media for the HP CD-Writer Drive Media for Audio Creation and Reproduction

Product Number

C4457A C4438A C4437A C7969A
Power Requirements Write Verification Format and ECC Standard Logical Recording Format Encoding Method Media

Performance

Sustained Transfer Rates
1X read/write Audio: 175 KB/sec. Data Mode 2, Form 2: 171.1 KB/sec. Data (Mode 1 or Mode 2, Form1): 150 KB/sec. Audio: 350 KB/sec Data Mode 2, Form 2: 342.2 KB/sec. Data (Mode 1 or Mode 2, Form1): 300 KB/sec. Audio: 700 KB/sec Data Mode 2, Form 2: 684.4 KB/sec. Data (Mode 1 or Mode 2, Form1): 600 KB/sec. Audio: 1400 KB/sec Data Mode 2, Form 2: 1386.8 KB/sec. Data (Mode 1 or Mode 2, Form1): 1200 KB/sec. Data Mode 2, Form 2: 2395 - 5475 KB/sec. Data (Mode 1 or Mode 2, Form1): 2100 - 4800 KB/sec.

2X read/write

4X read/write

8X read only

Media Uses

CD-R Audio

(consumer digital audio)
14X - 32X read only (CAV)
Develop and maintain large documents Transport work files to and from home Create weekly backups of your hard drive Use like a large floppy diskette Distribute large presentations Share memories with family and friends Write your own music CDs Keep permanent archived files

q q q q q q q q

Minimum Burst Transfer Rate Seek Time Spin-Up Time Initialization Time HP Fast Format Time (CD-RW) Disc Finalization Time
2.5 MB/sec. 125 ms one-third stroke 2 seconds max. 5 seconds max. 5 minutes max. 2 minutes typical at 2x

Reliability

Overall MTBF 150,000 power-on hours Corrected Error Rate Audio, Data Mode 2, and Mode 2 Form 2: less than 1 uncorrectable frame in 109 bits read. Data Mode 1, and Mode 2 Form 1: less than 1 uncorrectable frame in 1012 bits read.

Software Features

Adaptec Direct CD/ Easy CD Creator FilingCentral by eFax.com Neato CD Labeler Drag and drop files to CD from Windows Explorer or save directly from any application. Adaptec Easy CD Creator - create data or music CDs that you can share with most CD-ROM or audio CD players. The intuitive file cabinet interface helps you organize and publish your electronic files, scanned images and web pages in a flash. Create your own CD label and jewel case artwork and print to either laser or inkjet printer. Then use the labeler to apply labels perfectly. Includes labeler, labels and software.
To Order Please contact your nearest Hewlett-Packard reseller. For more information

Website..... www.hp.com/go/cdr Product Info..... (970) 635-1500
Every HP product is backed by award-winning HP Customer Care. In the U.S. and Canada call 970-635-1500. Hewlett Packard Peripherals, Personal Computers, Supplies and Accessories are available at HP authorized dealers in the United States. For the authorized dealer nearest you, call: 1-800-752-0900. Additional copies of dealer channel sales literature are available by calling the above number or by mail, or by fax from Hewlett-Packard Co., Attn: Dealer Literature Orders, MS 51L/SE, PO Box 58059, Santa Clara, CO 95052-8059. Microsoft Windows and Windows logo are US registered trademarks of Microsoft Corporation. Pentium is US registered trademark of Intel Corporation. All other brands and products are trademarks of their respective holders.
Broderbund Print Shop The complete and easy way to collect, organize and publish videos, photos, Multimedia Organizer graphics and music - even screensavers and web pages. Professional Corel Print Office Create stationery, calendars, greeting cards and more.
FN: C4457-9 REV A AW07/99

HP CD-Writer Plus Users Guide

English

Copyright 1999. Hewlett-Packard Company. All rights reserved. Hewlett-Packard is a registered trademark of the Hewlett-Packard Company. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Names of products mentioned herein are used for identification purposes only and may be trademarks and/or registered trademarks of their respective company.

Laser Safety

This unit employs a laser. Do not remove the cover or attempt to service this device due to the possibility of eye damage.

CAUTION

Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous laser radiation exposure.
Contains: Class 1 Laser Product Innehller: Klass 1 Laserapparat Sislt: Luokan 1 Laserlaite Enhlt: Klasse 1 Laser-Produkt
DANGER: INVISIBLE LASER RADIATION WHEN OPEN. AVOID DIRECT EXPOSURE TO BEAM. DANGER: RADIATIONS INVISIBLES DU LASER EN CAS DOUVERTURE. EVITER TOUT EXPOSITION DIRECTE AU FAISCEAU. VORSICHT: UNSICHTBARE LASERSTRAHLUNG, WENN ABDECKUNG GEFFNET. NICHT DEM STRAHL AUSSETZEN. ADVARSEL: USYNLIG LASERSTRLING VED BNING. UNDG UDS/ETTELSE FOR STRLING. ADVARSEL: USYNLIG LASERSTRLING NR DEKSEL PNES. UNNG EKSPONERING FOR STRLEN. VARNING: OSYNLIG LASERSTRLNING NR DENNA DEL R PPNAD. STRLEN R FARLIG. VARO! NKYMTN AVATTAESSA OLET ALTTIINA LASERSTEILYLLE. L KATSO STEESEN.

Table of Contents

Contents of the Electronic Users Guide. 4

Installation Notes

Read the Installation Poster. 5 How to Set the CD-Writer Plus as Master or Slave. 5 How to Find the IDE Connectors. 7 How to Connect the IDE Data Cable. 9 How to Connect an Audio Cable. 12

About Making CDs

When Should I Use CD-R (Recordable or Write-Once) Discs?. 15 When Should I Use CD-RW (ReWritable) Discs?. 15 How do I Make CDs That Can be Read on Other Computers?. 16 When is the DirectCD Software Useful?. 16 How do I Make Audio CDs?. 16 Can I Avoid Swapping Audio CDs In and Out of the Drive?. 17 Can I Use the New 80 Minute Audio CDs?. 17

HP Disaster Recovery

Getting Started. 19 Recovering Your Data. 22
Solving Installation Problems
Things to Try First. 29 Installation Troubleshooting. 29

Customer Support

HP Customer Care Online www.hpcdwriter.com. 33 Your Local Reseller. 33 HP Customer Care by Phone. 34 Before You Call HP. 34 Telephone Numbers. 38 Returning a Drive. 40
Contents of the Electronic Users Guide
Additional information is available in the electronic Users Guide. To view this online documentation click Start on the taskbar, point to Programs, HP CD-Writer Plus, Information, and select Users Guide. You can view this information through your web browser. The Users Guide provides information on the following topics:
s s s s s s s s s s s s s
Disaster Recovery Copying CDs Making Data CDs Making Music CDs Making Inserts and Labels Sharing CDs CD Care Troubleshooting Product Specifications Warranty Software License Agreement Regulatory Information How to Reach Us
Read the Installation Poster
The Quick-Start installation poster describes how to install your CDWriter Plus drive. Follow the instructions on the poster and refer to this chapter of the Users Guide if you need additional information about:

How to Connect the IDE Data Cable
When you place Software Disc 1 in your CD-ROM and click Install CDWriter Plus the software analyzes your computer and makes a recommendation about connecting the CD-Writer Plus hardware. The Install Recommendation tells you whether there will be one or two devices connected to the IDE data cable. CAUTION: Do not attach the CD-Writer Plus drive to a sound boards IDE controller. Most data cable connectors are keyed to fit only one way. If your connector is not keyed to fit only one way make sure the cables colored edge is aligned with PIN-1 where it connects to the CD-Writer Plus drive and where it connects to the IDE controller on the motherboard. Among the labels you may find that identify PIN-1 on the motherboard are PIN1, 1 or a small triangle pointing to the pin. CAUTION: Make sure that you are attaching the cable correctly! You must locate PIN-1 on each connector and attach the cable so that the edge with the color stripe is aligned with PIN-1. If the cable is attached incorrectly, your computer may not boot up.
PIN-1 Look for a label identifying PIN-1 next to the IDE connector. The data cables colored edge is aligned with PIN-1 of the IDE connector. This illustration shows a specific computer. Yours may look different. PIN-1 could be on either side of the IDE connector.
colored stripe on the data cable
PIN-1 The cables colored edge is aligned with PIN-1 on the CD-Writer Plus drive.
Colored stripe on the data cable

One Device

The OPTIONAL data cable that came with the CD-Writer Plus drive is only used if there is no cable already attached to the recommended IDE controller in your computer system or the cable supplied with your computer is not long enough. Use the connectors at the two ends of the cable.

Two Devices

Attach the CD-Writer Plus to whichever connector is not in use (center or end) on the data cable already installed in your computer (DO NOT swap connectors). The OPTIONAL data cable that came with the CD-Writer Plus is only used if there is no spare connector for the CD-Writer Plus on your cable or your cable is not long enough.
PIN-1 Drive CD-Writer Plus drive (on end connector)
PIN-1 Drive CD-Writer Plus drive (either location not in use) PIN-1 Drive

Unused connector

Colored stripe aligned with each PIN-1
IDE controller located inside your computer
Follow the data cable already attached to the other IDE device in your computer to locate the IDE controller.
Colored stripe aligns with each PIN-1

PIN-1 Motherboard

How to Connect an Audio Cable
You do not need an audio cable to record music. The audio cable is used only for listening to music CDs through your computers sound system. When the CD-Writer Plus drive records music or data, it uses the data cable, not the audio cable. Using an existing audio cable

MPC-2 connector

Audio cable
If your sound board already has a spare audio cable with an MPC-2 connector (shown above), plug the MPC-2 connector into the Audio Out opening on the back of the CD-Writer Plus drive. Using the audio cable provided with your CD-Writer Plus To use the audio cable that came with your CD-Writer Plus, first plug the end with only one connector to the Audio Out opening on the back of the CD-Writer Plus drive.
Next, connect the other end of the audio cable to the sound board inside your computer.
CD-IN vertical connector CD-IN horizontal connector
The large connector or the small connectors may be the one that works for your sound board. Use only one connector.

Sound board

Tips for connecting the audio cable to the sound board
Identify the sound board. To identify the sound board look for microphone connectors on the back of your computer. The circuit board inside the computer attached to the microphone connectors is the sound board.
Identify the audio connectors on the sound board.
The audio connectors have four prongs and are often on the outer edge of the sound board. On many sound boards the connectors for the audio cable are labeled CD IN.
Select the connector on the audio cable that fits your sound board. The audio cable has two connectors in order to work with most sound boards. Try to match one of them to a connector on your sound board. The audio cable may connect horizontally or vertically to the sound board. The connectors only fit one way. If a connector doesnt fit, try turning it around. Use only one of the two connectors on this end of the audio cable. Simply leave the connector you dont use unattached.
Some sound boards have more than one audio cable connector. If when you turn your computer back on you get no sound, try using a different connector on your sound board. NOTE: The audio cable provided with CD-Writer Plus will work with most sound boards. If you need to purchase a different audio cable, contact your local computer hardware vendor. Be sure to identify the type of sound board you have and specify that you require an MPC-2 connector at the drive.
When Should I Use CD-R (Recordable or Write-Once) Discs?
Files copied to a CD-R disc are permanently recorded on the disc. The space the files occupy on the disc cannot be used for anything else. Use CD-R discs to:
Share your CDs with users that have standard CD-ROM drives Make audio CDs Permanently save files
When Should I Use CD-RW (ReWritable) Discs?
With CD-RW discs you can write, erase, and rewrite files easily from your software applications or from the Windows Explorer. Since not all CDROM drives can read CD-RW discs, these discs are better suited for use on your own computer. Use CD-RW discs to:
Save work in progress such as presentations and documents Make weekly archives of files on your hard drive Transport files between the office and home if you have a CD-Writer Plus at each location, or have an external CD-Writer Plus to use on your computers

How do I Make CDs That Can be Read on Other Computers?
Use the Easy CD Creator (Data) software and CD-R discs when you want to create CDs you can share with other users, for example if you want to send the CD to your co-workers. Virtually all CD-ROM drives and operating systems (Windows 95, Windows 98, Windows NT, Windows 3.x, and DOS) can read CD-R discs made with Easy CD Creator (Data). To start the Easy CD Creator (Data) software insert a blank CD-R disc in the CD-Writer Plus. From the screen that appears select the option that reads: Make a data CD that is the most compatible with other CD-ROM drives.
When is the DirectCD Software Useful?
With DirectCD you can simply drag and drop files onto the CD-Writer Plus icon to make CDs. Use DirectCD when you want to create data CDs (not audio) to use on your own computer. When you save to a disc within a software application or Windows Explorer, Direct CD copies the file directly to the disc. DirectCD allows you to organize CD-R discs when you eject them so they can be read by most CD-ROM drives under Windows 95, Windows 98, and Windows NT 4.0 Service Pack 3 or later. To prepare a disc for use with DirectCD software insert a blank disc in the CD-Writer Plus. From the screen that appears select the option that reads: Make a data CD the easiest way.

How do I Make Audio CDs?

Use Easy CD Creator (Audio) and CD-R discs to create audio CDs. To start the Easy CD Creator (Audio) software insert a blank CD-R disc in the CD-Writer Plus. From the screen that appears select the option that reads: Make a music CD.
Can I Avoid Swapping Audio CDs In and Out of the Drive?
Making an audio CD may involve swapping CDs in and out of drives many times. For example, if you make the CD using your CD-Writer Plus as both the source and destination drive, you will need to swap CDs every time a new track is copied to the CD-Writer Plus drive. To minimize the number of times you swap CDs: 1. Copy the tracks to your hard drive using Easy CD Creator. This is called pre-recording audio tracks to wave files. Approximately 10 MB of space on the hard drive are required for each minute of music. 2. Once all the tracks are on your hard drive, copy them to the CD using Easy CD Creator. The Users Guide provides a step by step description of how to copy the audio tracks to the hard drive and then on to a CD. Click Start on the taskbar, point to Programs, HP CD-Writer Plus, Information, and select Users Guide. Select Making Music CDs and go to the section called Pre-recording Audio Tracks to Wave Files. You can view this information through your web browser.

Recovering Your Data

2. If you do not receive the messages listed in the steps for data recovery, follow the directions for creating another Disaster Recovery Set. See Creating the Disaster Recovery Set on page -20. To test your Windows NT Disaster Recovery Set: 1. Follow steps 1 through 8 in the Windows NT section of Recovering Your Data. WARNING: Be sure to discontinue testing the DR Set when instructed to do so. By proceeding with the Disaster Recovery Wizard, you would be recovering the data from the CD which would overwrite the data on that drive.
If you are certain that you have lost your data due to a major system problem, such as a hard-drive failure, it will be necessary to recover your data by using your most recent Disaster Recovery Set. HP Disaster Recovery uses the data located on your Disaster Recovery Set to restore your files and other vital system information to your new or replaced hard-drive.
The Disaster Recovery process for Windows 95 and Windows 98 takes place in DOS. A series of screens will appear in DOS and prompt you to insert the media from your Disaster Recovery Set. What is DOS? DOS is a simple operating system that resides on your Windows 95/98 Startup Disk. To recover your data: 1. You should first decide if another recovery method is possible. For example, if the problem appears to be associated with the Windows operating system, such as a corrupt registry, try to recover by following the steps outlined in your Microsoft Windows Users Manual before attempting the following procedures. If you have determined that a harddrive failure has occurred, proceed to Step 2.
2. Replace any damaged hard-drives with comparable drives. In order to recover all of your information, HP Disaster Recovery must have at least as much hard disk space as existed before the drive failure. 3. Insert the Windows Startup Disk (diskette #1 of the DR Set) into the 3.5 floppy drive from which your computer boots, and restart your computer. A DOS screen appears. 4. If a Windows Startup Diskette #2 was created (not all systems require the creation of this diskette), insert Diskette #2 into the 3.5 floppy drive from which your computer will boot. 5. At the prompt, type A:\README then press Enter. The README.TXT appears. 6. After reading the text, press Alt+F, then press X to exit the editor. It may be necessary to prepare your hard disk using the following tools which are located on the Disaster Recovery Diskette:
FDISKRe-partitions your hard disk FORMATFormats one or more partitioned drives SYSInstalls the system boot files onto the hard disk
NOTE: For instructions on the use of these utilities, please refer to your operating system user manual or contact Microsoft. 7. At the prompt, type A:\RECOVER and press Enter. Your DR files will be copied from the diskette to your hard-drive. The following message should appear:

The Disaster Recovery process for Windows NT begins with a minimal install of the Windows NT Workstation, performed from the Disaster Recovery Set. HP Disaster Recovery screens will display messages instructing you when to insert the diskettes and CD(s) from your Disaster Recovery Set. Once the Setup portion of the minimal install has been completed, the Disaster Recovery Wizard will appear and guide you through the rest of the recovery process. To recover your data: 1. You should first decide if another recovery method is possible. For example, if the problem appears to be associated with the Windows operating system, such as a corrupt registry, try to recover by following the steps outlined in your Microsoft Windows Users Manual before attempting the following procedures. If you have determined that a harddrive failure has occurred, proceed to Step 2. 2. Replace any damaged hard-drives with comparable drives. In order to recover all of your information, HP Disaster Recovery must have at least as much hard disk space as existed before the drive failure. 3. Insert the Windows NT Workstation Setup Boot Disk (diskette #1 of the DR Set) into into the 3.5 floppy drive from which your computer boots, and restart your computer. You will be guided through a partial NT installation.
4. When prompted, insert Windows NT Workstation Setup Disk #2 into the 3.5 floppy drive from which your computer boots. The NT Setup screen should now appear. 5. Choose Express Setup (recommended) or Custom Setup from the NT Setup screen.
Express SetupShould be selected if you do not need to partition any drive(s), or if you are testing your DR Set. Select this option by pressing Enter. Custom SetupShould be selected if your primary partition needs to be set up, or if your backup device is not located. Also, if the SCSI card your device is attached to is not detected, you will need to go through a Custom Setup with your Controller Card Installation Diskette. Select this option by pressing C on your keyboard.
You should attempt to partition any new drive(s) to the same settings as were set before the drive failure. In order to partition your drive(s), select Custom Setup and follow the instructions on your screen. Only the boot drive and the NT installation drive need to be partitioned at this time. You will be able to partition and format other drives at a later time through the Disk Administrator in the HP Disaster Recovery process. After proceeding through an Express or Custom Setup, you will be prompted to insert the remaining diskettes and CDs from your Disaster Recovery Set. 6. When prompted, insert Windows NT Workstation Setup Disk #3 into the 3.5 floppy drive from which your computer boots. 7. When prompted, insert your Windows NT installation CD into your HP CD-Writer Plus drive. 8. When prompted, insert Windows NT Workstation Setup Disk #4 into the 3.5 floppy drive from which your computer boots. When Setup has finished copying files to your hard disk, you will be prompted to remove any floppy diskettes and CDs from your drive(s) and restart your computer. Once you have restarted your computer, the HP Disaster Recovery Wizard should appear and guide you through the rest of the recovery process. WARNING: If you are just performing a test of your Disaster Recovery Set, the test is now complete. When the HP Disaster Recovery Wizard appears, it is an indication that your drive is responding properly to your current Disaster

Recovery Set. Click Cancel to exit, remove any diskettes and CDs from your drive(s) and restart your computer. If you are performing an actual recovery, proceed to the next step. 9. Follow the instructions on the Wizard screens to complete the Disaster Recovery. When the Disaster Recovery is complete, the HP Disaster Recovery Wizard will report that your data was either successfully recovered, in which case you may remove any diskettes and CDs from your drive(s) and restart your computer, or a Report button will appear. If a Report button does appear on the Wizard screen, click on Report to view any files that could not be recovered. For more information on any files that could not be recovered, see the following section: Files Not Recovered.

Files Not Recovered

HP Disaster Recovery will report any file(s) that could not be recovered, along with a brief explanation for the reason the file(s) could not be recovered in the REPORT.TXT file. To view this file: For Windows 95/98After recovering the volume(s), you must first exit the program by pressing Esc twice, then type EDIT REPORT.TXT. After reading the text, press Alt+F, then press X to exit the editor. For Windows NTWhen the recovery is complete, the final Wizard screen will display a Report button if there were any files that could not be recovered. Click on Report to view this file.
Busy FilesIf any files were inaccessible at the time you created your Disaster Recovery Set, or at the time of the recovery process, these files will be listed in the Report file as not having been recovered. Damaged MediaIf the media containing your Disaster Recovery Set is damaged, some of the data on that media may not be recoverable. Any files that could not be recovered due to damaged media will be listed in the Report file. To recover these files, close all running applications and use an older Disaster Recovery Set to perform another recovery.
Damaged hard-driveIf the hard-drive you are recovering to is damaged, some files may not be recoverable. Any files that could not be recovered due to a damaged hard-drive will be listed in the Report file. Replace or fix the current hard-drive and perform another Disaster Recovery. Not Enough Disk Space to RestoreIn order for HP Disaster Recovery to recover all of your information, there must be at least as much disk space on the hard-drive to which you are recovering, as existed on the hard-drive from which you created your DR Set. If your current drive does not contain enough disk space, certain files will be listed as not having been recovered. To perform a complete recovery: Re-partition your hard-drive(s) to accommodate your data and perform another Disaster Recovery. Or, Replace your current hard-drive with a larger hard-drive and perform another Disaster Recovery.

If you need further assistance after reviewing this chapter, contact HP Customer Care directly by calling the appropriate telephone number from the list beginning on page 38.

Things to Try First

Try the following suggestions if your CD-Writer Plus drive does not appear under Windows Explorer once you have completed the installation. If the problem persists, see the Installation Troubleshooting section below.
Make sure the computer is plugged in and that each device has power. Turn off the computers power, wait 20 seconds, then turn it on again. Run the HP CD-DVD Toolbox (only available in English) to get troubleshooting help. Click the Start button on your taskbar, select Programs, HP CD-Writer Plus, Utilities, and click HP CD-DVD Toolbox.
Installation Troubleshooting
For any suggestions below that requires you to remove the computers cover, first shut down and unplug your computer. Touch something metallic (the edge of a metal desk, a file cabinet, or an unpainted part of your computers case) to discharge static electricity before touching anything inside your computer. Static electricity can damage your computers internal parts.
Ejecting a Stuck CD. You can eject a stuck CD even when your drives power is off. Use this procedure only if the normal eject functions do not work!
Straighten a standard paper clip. Insert one end of the straightened paper clip into the emergency eject pinhole on the front panel of the drive. Apply steady, gentle pressure until the drive door begins to open. Gently pull the drive door open and remove the CD. If you cannot open the tray, unplug the CD-Writer Plus power cable, plug it in again, and repeat the steps above.
Make sure the CD-Writer Plus drive is receiving power.
Press the eject button to open and close the CD-Writer Plus' tray. If the tray opens and closes, the drive is receiving power. If the drive is not receiving power, check that a power cable is plugged into the rear of the drive. Swap the power cable to the drive with a power cable going to another device you know is working.
Make sure the IDE data cable is connected at both ends.
Unplug the IDE data cable at both ends and then reconnect it. Double-check each connector along the data cable and straighten any bent pins. The connectors are inserted properly when all pins are covered and the colored stripe on the side of the data cable lines up with PIN-1 of each connector. If you have another IDE data cable that you know is working, swap cables to make sure you do not have a bad cable.
Make sure the jumper on the back of the CD-Writer Plus is set correctly

Check the Install Recommendation to see if the CD-Writer Plus should be connected as Master or Slave. If you do not have an Install Recommendation, place Software Disc 1 in the CD-ROM drive, click the Start button on the Windows taskbar, select Run, type D:\ASSIST\ASSIST (where D: is your CD-ROMs drive letter) and click OK.
Find the pairs of pins labeled Master, Slave, and Cable Select on the back of the CD-Writer Plus. Make sure the small plastic cap or jumper is on the setting specified in the Install Recommendation. The jumper can be pulled off using your fingers, tweezers, or needle-nose pliers, and placed on a different pair of pins to change the setting. If the device sharing the data cable with the CD-Writer Plus is set to Cable Select, its position on the data cable (middle or end) is very important. If you changed this devices position on the cable (from the middle connector to the end connector or vice versa) change it back to its original position. If you must change the original position of the device sharing the data cable with the CD-Writer Plus, make sure that you have one device set as master and one device set as slave.
Make sure your computer meets the minimum system requirements.
Does your computer meet the minimum system requirements? (See Minimum System Requirements in the electronic Users Guide or on the box.)
Check the Readme file, the electronic Users Guide, online information resources, and diagnostic software.
Check the Readme file that came with the CD-Writer Plus drive. To view the Readme file, click the Start button on your taskbar, select Programs, HP CD-Writer Plus, Information, and select Readme. The electronic Users Guide contains additional troubleshooting information. To view the Users Guide, click the Start button on your taskbar, select Programs, HP CD-Writer Plus, Information, and select Users Guide. Visit the HP CD-Writer web site at http://www.hpcdwriter.com and click on Technical Support to get immediate access to a wealth of up-to-date information 24 hours a day, seven days a week. Advanced users may want to use the diagnostic tool provided for the drive. Click on the Start menu on the taskbar, then select Programs, HP CD-Writer Plus, Utilities, and Diagnose.
HP Customer Care Online www.hpcdwriter.com
Visit the HP CD-Writer web site at http://www.hpcdwriter.com and click on Technical Support to get immediate access to a wealth of up-todate information 24 hours a day, seven days a week. You will find troubleshooting documents, maintenance and efficiency tips, ideas for using your products and much more.

Your Local Reseller

If you need help with your drive, your local reseller has the latest information regarding HP products and services and can provide support under HPs comprehensive menu of reseller services. If your reseller is not able to help, you can obtain support from HP directly. The list of telephone numbers begins on page 38.
HP Customer Care by Phone
Phone Support During Warranty
During the warranty period telephone support is provided free of charge and only long-distance charges apply. The list of telephone numbers begins on page 38.

After the Warranty

After the warranty period support is still available for a per-incident fee. The list of telephone numbers begins on page 38.

Before You Call HP

Check the troubleshooting tips provided in this Installation Supplement and the electronic Users Guide. If you received an error message, write it down before you call. Make sure you are at your computer and have your drive installed when you call. Gather the information in the table below. The diagnostic utility provides most of the information. Click Start on the taskbar, then point to Programs, HP CD-Writer Plus, Utilities, and click Diagnose. Select the drive and then click on the Drive Data tab. For help finding information not provided by the diagnostic utility see the next page. Information (Help on page 35) Drive series number Drive firmware version Drive serial number For your computer
Information (Help on page 35) Computer brand and model Operating system and version?

For your computer

Windows 95, Windows 98, or Windows NT 4.0 Version Number: (for NT) Service Pack Number:
Amount of memory installed Other CD-ROM or DVD-ROM drives? yes/no (If yes, list them) Sound card? yes/no IDE controller settings Type: Primary / Secondary / Other IRQ _______ I/O base address _______ Master in use?_______ Slave in use?_______
Other IDE devices connected? yes/ no (If yes, list them) IDE adapter board brand/model, if any Passed Drive Self-Diagnostics test? yes/no
Where to Find This Information
Drive series number The drives series number appears on the front of the new drive. Example: 7500 Series Drive firmware version Drive information, including firmware version, can be found by clicking on the Start menu on the taskbar, then selecting Programs, HP CD-

Writer Plus or HP DVD Writer, Utilities, and Diagnose. Select the drive and then click on the Drive Data tab. The firmware version is listed in the FW Rev dialog box. Example: Firmware: 1.0 Drive serial number The HP drive serial number appears on the underside of the tray as well as on the main label on the back of the drive. You can also obtain the drive serial number by clicking on the Start menu on the taskbar, then selecting Programs, HP CD-Writer Plus or HP DVD Writer, Utilities, and Diagnose. Select the drive to check and then click on the Drive Data tab. The drive serial number is among the information displayed. Computer brand and model The computer brand appears on the front of your computer and in the documentation that came with your computer. Example: HP Pavilion 8490 Operating system and amount of memory (RAM) installed In Windows 95 and Windows 98, from the Start menu on the taskbar, select Settings and then Control Panel. Double-click on System. Select the General tab. The version number appears below Microsoft Windows 98, and the amount of memory installed is displayed in the lower part of the screen. Example: 4.10.1998 and 128.0 MB RAM In Windows NT (while signed on as Administrator), from the Start menu on the task bar, select Programs, Administrative Tools (Common), and Windows NT Diagnostics. Select the Version tab and write down the version number and service pack number; for example: 4.00.1381 and Service Pack 3. Then select the Memory tab and write down the amount of memory listed under Physical Memory - Total; for example: 32 MB RAM Other CD-ROM or DVD-ROM drives In Windows 95 and Windows 98, from the Start menu on the taskbar, select Settings and then Control Panel. Double-click on System. Select the Device Manager tab. Double-click on CDROM. Write down the names of the devices that are displayed. Example: Toshiba DVD-ROM SD-M1202 In Windows NT from the Start menu on the taskbar, select Settings and then Control Panel. Double-click on SCSI Adapters. Look for CDROMs or DVD-ROMs in the computer by double-clicking the entries displayed. Example: Toshiba CD-ROM XM-6102B
Sound card In Windows 95 and Windows 98 from the Start menu on the taskbar, select Settings and then Control Panel. Double-click on System. Select the Device Manager tab. Double-click on Sound, video, and game controllers. Write down the names of the devices that are displayed. Example: Sound Blaster In Windows NT from the Start menu on the taskbar, select Settings and then Control Panel. Double-click on Multimedia, select the Devices tab, and double-click Audio Devices. The sound card is listed under Audio Devices. Example: Sound Blaster IDE controller settings 1. Insert the CD labeled Software Disc 1 into your CD-ROM drive. 2. Click the Start button on the task bar, select Run, type D:\ASSIST\ASSIST /S (where D: is your CD-ROMs drive letter) and click on OK. 3. Print the results. You will have a list of technical information about each IDE controller in your system and each device attached. Other IDE devices Any devices attached to IDE controllers in your computer system, such as a CD-ROM drive, hard drive, tape drive, and so on. Example: HP Colorado 5GB IDE adapter board brand/model If you are using a paddle board to add another IDE controller to your computer system, check the manual that came with your IDE board. Example: GSI 2C Drive Self-Diagnostics test Click Start on the taskbar, then select Programs, HP CD-Writer Plus, Utilities, and Diagnose. Select the drive and then click on the Tests tab. Select Drive Self-Diagnostics and click Perform Test. The most recent diagnostic utility results are saved in C:/Program Files/ CD-Writer Plus/Diagnose/Logs as DRIVELOG.TXT and TESTLOG.TXT.

Telephone Numbers

For telephone number updates: http://www.hp.com/cpso-support/guide/psd/cscinfo.html
USA (Support available 24 hours a day, 7 days a week) Literature and dealer referral. 970-635-1500 During warranty period (Support is provided free of charge during warranty; your only cost is the long-distance charge.) HP Customer Care. 970-635-1500 After warranty period (Charges begin only when you connect to a Customer Care representative. Prices are subject to change without notice.) HP Customer Care. 800-810-0130 (Per incident fee of $25 US dollars charged to Visa, MasterCard or American Express) U.S. only Customer Care. 900-555-1800 ($2.50 per minute/maximum of $25. You must be 18 years of age or have parental permission to call 900 numbers.)
Canada/Europe/Middle East/Africa/Latin America/Asia/ Pacific Use the HP Customer Care numbers below during and after your warranty period. Support is provided free of charge during warranty; your only cost is the long-distance charge. A per-incident charge applies after the warranty period. Canada (M-F, 8:00-20:00 Eastern Time) HP Customer Care in English and French 905-206-4663 Europe/Middle East/Africa (M-F, 8:30-18:00 Central European Time) Austria. Belgium - Dutch. - French. Czech Republic. Denmark. Finland. France. Germany. Greece (M-F, CET + 1hr). 6411
Hungary. 0310 Ireland. Israel (M-F, CET + 1hr). 4848 Italy. Netherlands. Norway. Poland (M-F, CET + 1hr). 9999 Portugal. Russia (M-F, CET + 2 hrs). 3520 South Africa (M-F, CET + 1hr). Spain. Sweden. Switzerland (French/Italian/German). 11 Turkey (M-F, CET + 1hr). 5925 United Kingdom. English language support for other countries. +02 Latin America Argentina (M-F, 8:30-19:30). (54) (11) Brazil (M-F, 8:00-19:00). (55) (11) Chile (M-F, 8:30-18:30). (56) (2) Mexico (M-F, 8:30-18:30). (52) (5) 14700. (52) (5) 52900 Venezuela (M-F, 9:00-18:00). (58) (2) Asia/Pacific Australia (M-F 9:00- 17:00 for All Capital Cities). (03) China (M-F, 8:30-17:30). Hotline (010) Hong Kong (M-F, 9:00-17:00). India (M-F, 9:30-17:30). (91) Indonesia (M-F, 9:00-17:00). Korea (M-F, 9:00-18:00, Sat. 9:00-13:00). (02) 3270 0700. 0700 (toll free) Malaysia (M-F, 9:00-17:00). New Zealand (M-F, 9:00-17:00, Auckland Time). 547 Philippines (M-F, 9:00-17:00). Singapore (M-F, 9:00-17:00). (65) Taiwan (M-F, 8:30-20:00). (02) Thailand (M-F, 9:00-17:00). Vietnam (M-F, 9:00-17:00). 823 4530

Returning a Drive

If your Hewlett-Packard product requires repair or replacement, call the appropriate number for your country from the list beginning on page 38 to receive instructions.