ProLiant 3000 Setup and Installation Guide
Writer: Tom Erber Project: ProLiant 3000 Setup and Installation Guide Comments: 296908-002 File Name: A-FRNT.DOC Last Saved On: 1/27/98 4:09 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED

iv About This Guide

Compaq ProLiant 3000 Server Features continued
Security Features.... 1-8 Compaq Integrated Remote Console... 1-9 Compaq Integrated Management Display... 1-9 Supported Drive Configurations... 1-10 Interlock Switches.... 1-11

Chapter 2

Installation Overview
Server Warnings and Precautions... 2-2 Pre-installation Planning.... 2-3 Power Requirements.... 2-3 Grounding.... 2-4 Server Temperature Requirements... 2-4 Installation Procedure.... 2-5 Installing a Rack Mount Model.... 2-5 Installing a Tower Model.... 2-6

Chapter 3

Rack-Mount Server Installation
Rack Warnings and Precautions... 3-1 Rack Temperature Requirements.... 3-3 Airflow Requirements.... 3-4 Unpacking the Server.... 3-5 Locating Materials and Documentation.... 3-5 Preparing the Mounting Brackets and Slide Rail Assemblies.. 3-8 Attaching the Bracket Rail to the Mounting Bracket.. 3-9 Attaching the Mounting Bracket Slide Assembly to the Rack.. 3-14 Measuring with the Template... 3-14 Inserting Cage Nuts in the Rack Frame... 3-16 Attaching the Mounting Bracket Assembly to the Rack.. 3-17 Attaching Component Rails to the Server... 3-20 Attaching the Cable Management Arm Bracket... 3-21 Loading the Rack Server.... 3-22 Attaching the Cable Management Arm.... 3-24 Attaching the Optional Cable Support... 3-26 Optional Installation Service.... 3-27

Chapter 4

Installing Hardware Options
Accessing Non Hot-Plug Areas.... 4-2 Accessing Processors, Memory Board, and System Board.. 4-2 Accessing the Drive Cage Back Plane.... 4-11 Replacing the Side Access Panel... 4-19 Interlock System.... 4-20 Accessing DIMM Sockets on the System Board.. 4-21 Accessing Hot-Plug Areas.... 4-23 Accessing the Hot-Plug SCSI Drives... 4-23 SCSI ID Numbers... 4-25 Pre-Failure Warranty.... 4-27 Insight Manager Alert.... 4-27

Chapter 5

Server Configuration and Utilities
Configuring the Server with SmartStart... 5-1 Using the System Configuration Utility... 5-3 Resolving Resource Conflicts.... 5-4 Starting the System Configuration Utility... 5-5 System Configuration Utility Main Menu... 5-6 System Configuration Menu.... 5-6 System Partition..... 5-8 Creating a New System Partition.... 5-9 Verifying the System Partition.... 5-10 Upgrading the System Partition.... 5-10 Configuration Backup.... 5-11 Configuration Backup and Configuration History Files.. 5-11 Configuring PCI Boards Automatically... 5-13 Removing Boards.... 5-13 Installing an Operating System.... 5-13 SMP Operating System Support... 5-14 Loading Compaq Device Drivers.... 5-15 Novell NetWare Device Drivers form Compaq... 5-15 Microsoft Windows NT Device Drivers from Compaq.. 5-16 SCO OpenServer and SCO UnixWare Device Drivers from Compaq.. 5-17 IBM OS/2 Device Drivers from Compaq.. 5-18 Banyan VINES Device Drivers from Compaq... 5-19 Diagnostics and Other Utilities.... 5-20

vi About This Guide

Chapter 6

Integrated Management

Integrated Management Display.... 6-1 Normal Run-time Behavior... 6-1 Navigation Buttons... 6-3 Display Symbols.... 6-4 System Behavior with Error Events... 6-5 Menu Structure.... 6-6 Integrated Management Log.... 6-7 Multiple Ways of Viewing the Log... 6-8 List of Events.... 6-11

Appendix A

Power Cord Set Requirements
General Requirements.... A-1

Appendix B

Regulatory Compliance Notices
Federal Communications Commission Notice... B-1 Class A Equipment... B-2 Class B Equipment... B-2 Declaration of Conformity for Products Marked with FCC Logo, United States Only. B-3 Modifications.... B-3 Cables..... B-3 Canadian Notice(Avis Canadien)... B-4 Class B Equipment... B-4 European Union Notice... B-4 Japanese Notice.... B-5 Australian Notice..... B-5 Laser Devices..... B-5 Laser Safety Warnings.... B-6 Compliance with CDRH Regulations... B-6 Compliance with International Regulations... B-6 Laser Product Label.... B-7 Laser Information.... B-7 Battery Replacement Notice.... B-8

Appendix C

Internal CD-ROM Drive Index

viii About This Guide

The Compaq ProLiant 3000 Setup and Installation Guide is intended to help you set up your server for optimal performance. Use this guide with the technical information on the configuration and installation poster, the hood labels, the Systems Reference Library CD, the SmartStart and Support Software CD, and the Management CD for complete and comprehensive reference source materials. For the first time, you can now easily and quickly access much of the servers configuration and installation technical information by using the poster or the hood labels.
How this Manual is Organized
This guide describes the features, configuration, diagnostics, and technical specifications of your new server. It is divided into the following chapters:
Chapter 1 - Provides an overview of the Compaq ProLiant 3000 server and its features. Chapter 2 - Provides a summary of the installation procedure. Chapter 3 - Covers the initial Compaq ProLiant 3000 rack-mount installation. Chapter 4 - Covers Compaq ProLiant 3000 option and upgrade installation. Chapter 5 - Covers Compaq ProLiant 3000 configuration and utilities. Chapter 6 - Covers operation and use of the Integrated Management Display (IMD) and Integrated Management Log (IML). Appendixes - Cover power cord specifications and regulatory compliances.

Text Conventions

This document uses the following conventions to distinguish elements of text: Keys Keys appear in boldface. A plus sign (+) between two keys indicates that they should be pressed simultaneously. User input appears in a different typeface and in uppercase. File names appear in uppercase italics. These appear in initial capital letters.
USER INPUT FILENAMES Menu Options, Command Names, Dialog Box Names COMMANDS, DIRECTORY NAMES, and DRIVE NAMES Type Enter
These always appear in uppercase
When you are instructed to type information, type the information without pressing the Enter key. When you are instructed to enter information, type the information and then press the Enter key.

x About This Guide

Symbols in Text
These symbols may be found in the text of this guide. They have the following meanings.
WARNING: Indicates that failure to follow directions in the warning could result in bodily harm or loss of life.
CAUTION: Indicates that failure to follow directions could result in damage to equipment or loss of information.
IMPORTANT: Presents clarifying information or specific instructions.
Presents commentary, sidelights, or interesting points of information.
Product Safety Information

Symbols on Equipment

These icons may be located on equipment in areas where hazardous conditions may exist. Any surface or area of the equipment marked with these symbols indicates the presence of electrical shock hazards. Enclosed area contains no operator serviceable parts. WARNING: To reduce the risk of injury from electrical shock hazards, do not open this enclosure.
Any RJ-45 receptacle marked with these symbols indicates a Network Interface Connection. WARNING: To reduce the risk of electrical shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into this receptacle.
Any surface or area of the equipment marked with these symbols indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists. WARNING: To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Power Supplies or Systems marked with these symbols indicate the equipment is supplied by multiple sources of power. WARNING: To reduce the risk of injury from electrical shock, remove all power cords to completely disconnect power from the system.

Accessible using ANSI terminal Operates independently of the operating system Provides for remote server reboot Provides access to system configuration Uses out-of-band communication with dedicated management modem installed in the server
For more information about the IRC, see the Integrated Remote Console User Guide shipped with the server.
Compaq Integrated Management Display
The Integrated Management Display (IMD) is an LCD display panel that assists you in diagnosing and servicing the server without using a keyboard and monitor. The features of the Integrated Management Display include:
Flexibility - The Integrated Management Display rotates to support both tower and rack configurations. Manageability - Typical service and administrative information displayed includes:

t t t t

POST (Power-On Self-Test) messages User-defined administrative information POST and run-time error events System information
Ease of Use - The Integrated Management Display provides a 16x4 character display and four button control panel to easily navigate through menus.
For information about using the IMD, see Chapter 6, Advanced Feature Operation.
Supported Drive Configurations
Standard server configurations can include as many as seven SMART-2 or SMART-2SL Controllers, depending on the installed network operating system. The SMART-2 controller can support two Compaq ProLiant Storage Systems or one Compaq ProLiant Storage System and up to eight internal, hot-pluggable hard drives. The SMART-2SL controller can support one Compaq ProLiant Storage System or seven internal, hot-pluggable hard drives. A maximum practical SCSI configuration, optimizing performance and storage, could include the following:
One network interface controller (NIC) Seven SMART-2 or SMART-2SL Controllers Twelve Compaq ProLiant Storage Systems Ninety 9.1 GB drives
This configuration would yield a total storage capacity of 819 gigabytes.

Interlock Switches

WARNING: To reduce the risk of personal injury from contact with hazardous energy, the equipment is provided with safety interlocks. Do not try to defeat these safety interlocks. If an access cover is removed, the power supply is disabled until the cover is properly replaced.

Pre-installation Planning
This section discusses the power, grounding, and temperature requirements of the Compaq ProLiant 3000 server.

Power Requirements

WARNING: To reduce the risk of personal injury, fire, or damage to the equipment, do not overload the AC supply branch circuit that provides power to the server. Consult the electrical authority having jurisdiction over your facility wiring and installation requirements.
The power load needs to be balanced between available AC supply branch circuits. The overall system AC current load must not exceed 80 percent of the branch circuit AC current rating. If power strips are used, the load should not exceed 80 percent of the power strip's marked electrical current rating.
The installation of this equipment shall be in accordance with Local/Regional electrical regulations governing the installation of Information Technology Equipment by licensed electricians. This equipment is designed to operate in installations covered by the National Electric Code (ANSI/NFPA 70, 1993) and the code for Protection of Electronic Computer/Data Processing Equipment (NFPA-75, 1992).
This product is also designed for IT power system with Phase to Phase voltage 230 V. For electrical power ratings on options, refer to the product's rating label or user documentation supplied with that option.

Grounding

For proper operation and safety, this equipment is required to be properly grounded in accordance with NFPA 70-1993, Article 250. All power distribution devices, branch wiring, and receptacles must be "Listed" grounding type devices. When using power strips for electrical distribution, ensure that ground integrity is maintained for each connection made. Plug each component into a reliably grounded outlet.
Server Temperature Requirements
To ensure continued safe and reliable operation of the equipment, locate the system in a well-ventilated, climate-controlled environment. The Compaq Maximum Recommended Ambient Operating Temperature (TMRA) for most server products is 35C (95F). Therefore, the temperature in the room where the rack is located should not exceed 35C (95F).

Installation Procedure

There are two installation procedures presented in the following paragraphs. Each procedure is a summary of the steps you will follow to install your Compaq ProLiant 3000 server. The procedure you will use depends on whether you are installing a rack-mount model or a tower model server. Detailed instructions for each of the numbered steps are included in later chapters of this guide.
Installing a Rack Mount Model
1. 2. 3. 4. 5. 6. Select an appropriate site for your rack. See the Rack Planning and Installation Guide for site selection criteria. Make sure that that stabilizer feet are installed on the rack. Unpack the server. Unpack the rack mounting hardware. Install any hardware options in the server. See Chapter 4 and the options kits for detailed instructions. To make the server lighter and more manageable, do not install SCSI drives in the server until after you load the server into the rack. You may also lighten the server by removing the power supplies and reinstalling them after you have mounted the server in the rack. Set switches: processor board switches, system board switches, and SCSI ID settings. Attach rack mounting hardware to the rack and to the server. See Chapter 3 for detailed instructions. Slide the server into the rack. See Chapter 3.

Inserting Cage Nuts in the Rack Frame
After marking the positions for the fasteners in both the front and back of the rack, use the fitting tool to insert cage nuts on the inside of the rails at the marked locations. The cage nuts and fitting tool are included in the hardware kit supplied with the rack. 1. 2. Position the cage nut as shown in the following figure, on the inside of the rail. Hook one of the lips of the cage nut through the square rail perforation.
3. Insert the tip of the fitting tool through the other side of the perforation and hook the opposite lip of the cage nut.

Figure 3-9.

Inserting cage nuts
Using the fitting tool as a lever, pry the cage nut into position. Repeat for each cage nut.
Attaching the Mounting Bracket Assembly to the Rack
The tabs on the front of the mounting bracket help to align it with the front of the rack frame. Cage nuts are not used for the front attachment of the mounting bracket.
1. Attach a mounting bracket assembly to the front of the rack first, using one M6 x 1.0-12L Phillips screw in the bottom hole of the bracket. Do not use the washers supplied with the Compaq rack. IMPORTANT: Use only the bottom hole of the bracket as shown in Figure 3-10

Figure 3-10.

Attaching mounting bracket assembly to the front of the rack
2. Carefully align the mounting bracket assembly with the rear rack frame. 3. Secure the back end of the mounting bracket assembly to the back corner brace of the rack with one M6 x 1.0-12L Phillips screw through the bottom hole of the bracket and the cage nut, as shown in the following figure.

Top View

CZR4-012.eps

Figure 3-11.

Cage nut and back of mounting bracket assembly installed
4. After attaching both mounting bracket assemblies to the rack, prepare the server for mounting in the rack.
Attaching Component Rails to the Server
1. 2. Place the tab on a component rail at the front of the server chassis. The holes in the component rail will line up only one way with the chassis. Attach the flat side of a component rail to each side of the server chassis with five 8-32 x 1/4-inch Phillips screws. Do not use washers with the screws.

Figure 3-12.

Attaching a component rail to the server
Attaching the Cable Management Arm Bracket
The cable management arm bracket fastens to the top right rear of the rack server's chassis. The bracket provides an attachment point for the cable management arm from the server to the rear frame of the rack. Attach the cable management arm bracket to the back of the server with two 6-32 x 1/4 Phillips screws. Attach the rack rail covers to the rack.

Figure 3-13.

Attaching a cable management arm bracket to the server

Loading the Rack Server

1. For easier handling, first slide the server into the rack, then attach the cable management arm to the cable management arm bracket. If you attach the arm before loading the server in the rack, the arm may swing around and interfere with the loading process. After you have loaded the server into the rack, attach one end of the cable management arm to the server's cable management arm bracket using two M6 x 1.0-12L Phillips screws. Align the arm to the bracket as shown in the following figure.
Figure 3-15. Attaching the cable management arm to the cable management arm bracket
Align the other end of the cable management arm on the outside of the rear brace of the rack. Align a screw retaining plate on the inside of the rack. Attach the arm to the rack with two 10-32 x 5/8-inch Phillips washer-face hex-head screws.

Figure 3-16.

Attaching the cable management arm to the rear brace of the rack
Attaching the Optional Cable Support
The optional cable support attaches to both sides of the racks rear. All cables to and from the server are tied to this support, which allows the server cables to stretch from the right rear of the server across to the cable channel on the other side of the rack, where the other cables are all bundled in the cable channel. The cable support is needed only if you intend to route cables from one side of the rack to a cable channel on the other side of the rack. Attach the cable support to both rear braces of the rack using four M6 x 1.0-12L Phillips screws.

Figure 3-17.

Attaching the cable support to the rack
Optional Installation Service
The installation service covers the entire hardware installation from unpacking the components to routing the cables and running a test of the system. In the United States, Compaq will make all of the arrangements to have the rack system installed by qualified Guaranteed Service Providers. An order form with pricing is available from PaqFax, the Compaq fax retrieval service. Call 1-800-345-1518, select PaqFax, and request Document No. 4552. Installation may also be ordered from and provided directly by Authorized Compaq Service Providers.
This chapter is divided into two major parts as follows:
Accessing Non Hot-Plug Areas - you must shut down the server power in order to install options, upgrades or replacements in the following areas:
Processor boards and sockets Memory board and sockets System Board Drive Cage Backplane Board Power Supply Backplane Board Three shared PCI/EISA slots Five PCI slots Fans

Component

IDE signal cable connector Floppy signal cable connector Processor settings switch IMDconnectors Auxiliary power connector External battery header Power Connectors Switch/Interlock Floppy Power Connector System configuration switch Redundant CPU Fan header CPU Fan header

System Board Switches

The following table defines the six switches on the system board. The Open (OFF) position is the default configuration for each switch.
Table 4-1 System Board Switches
Switch 1 Video 2 Lock Configuration 3 Rack Mount 4 Diskette Override 5 Password Enable 6 Maintenance* Open (Off) Position Enable integrated video Configuration can be changed System is tower configuration Diskette boot is controlled by configuration Power on password is enabled NV RAM is valid Closed (On) Position Disable integrated video Configuration can not be changed System is rack mount configuration Diskette is enabled for booting regardless of configuration Power on password is disabled NV RAM is invalidated, configuration is lost
* See the ProLiant 3000 Service and Maintenance Guide for information on the use of this switch.
Accessing DIMM Sockets on the Memory Board
1. Remove the memory board as shown in Figure 4-5.

Figure 4-5.

Removing the memory board
2. Install DIMMs as shown in Figure 4-6. For information on memory banks, see the following section titled Memory Banks.

Figure 4-6.

Latching DIMMs
3. Install the memory board as shown in Figure 4-7.

Figure 4-7.

Installing memory board

Memory Banks

In the Compaq ProLiant 3000 server, DIMM sockets are grouped in banks of two adjacent sockets. When you add memory, you must add a bank at a time. Memory banks on the system board and on the memory board are identified in Figure 4-8 and Figure 4-9 respectively. Memory banks are also identified on a label on the inside of the access panel.
Bank 1 Bank 2 J1 J2 J3 J4

Figure 4-8.

Memory banks on the system board
J12 J11 J10 J9 J8 J7 J6 J5
Bank 6 Bank 5 Bank 4 Bank 3
Note: Both sockets in a memory bank must be populated.

Figure 4-9.

Memory banks on the memory board
For the best performance, DIMM banks should be added in the following order: First: Bank 3 (as shipped) Bank 1 (system board) Bank 4 (memory board) Bank 2 (system board) Bank 5 (memory board) Last: Bank 6 (memory board)

Accessing the Drive Cage Back Plane
These instructions cover the removal of the hot-plug SCSI drive and removable media cage, removal of the Simplex Enable board, and installation of the Duplex Enable board. This procedure enables controller duplexing of the internal SCSI drives. Refer to the Compaq ProLiant 3000 Cabling Guidelines Reference Guide for more information on configurating duplex and simplex modes. 1. Remove the side panel as shown in Figure 4-1.
Remove the fans and set them aside. You should not have to remove the cables to the fans.
CAUTION: Never power up the server if both fans have been removed from either the processor or I/O section. Overheating and damage to hardware could result.

Figure 4-10.

Removing a fan
3. Unlock the server, open the front panel, and slide the front panel up and away from the server.

Figure 4-11.

Removing the front panel
Loosen the thumbscrews on the front of the drive cage. Pull out the latch at the back of the drive cage (shown in Figure 4-13) and pull out the drive cage 2 to 3 inches to allow better access to cables.

Figure 4-12.

Partially pull out the drive cage

Figure 4-13.

Drive cage latch
Remove all cables from the back of the drive cage except for the removable media power cable. Completely remove the drive cage.
If you have removed the drive cage in order to install the Duplex Enable board, procedure with the next topic, Installing the Duplex Enable Board Option. Otherwise, skip to step 8.
Installing the Duplex Enable Board Option
Be sure you have followed all the steps under Accessing the Drive Cage Back Plane before proceeding with the following steps. a) Remove the Simplex Enable board from the back of the drive cage.

Figure 4-14.

Removing the simplex enable board
b) Insert the Duplex Enable board.

Figure 4-15.

Installing the duplex enable board
CAUTION: The SCSI backplane board must have either a Duplex Enable board or a Simplex Enable board installed in order for the SCSI bus to be terminated properly. If neither of these boards is installed, the service LEDs of all drives will light as a warning. 8. Replace the drive cage. Do not push it back fully until after you install cables (Shown in Figure 16).

The Compaq ProLiant 3000 server includes Pre-Failure Warranty for Pentium II processors, hard drives, power supplies, and DIMMs purchased from Compaq through an Authorized Compaq Reseller. Supported components are eligible for replacement under this warranty before they actually fail, if the system determines that these components have degraded below predetermined reliability thresholds within the product warranty period.

Insight Manager Alert

When Insight Manager alerts you that a component may be eligible for PreFailure Warranty replacement, follow the on-screen instructions or contact an Authorized Compaq Service Provider in your area.
Insight Manager Status Indicator
A yellow status indicator on the Insight Manager control panel indicates that a component is in a degraded condition. Insight Manager recommends that you replace a component that is in a prefailure condition.
This chapter describes the tools that Compaq provides to assist you in the configuration and management of your Compaq ProLiant 3000 Server.
Configuring the Server with SmartStart
SmartStart is the intelligent way to configure the server and to load the system software, thereby achieving a well-integrated server to ensure maximum dependability and supportability. The SmartStart and Support Software CD holds the Compaq System Configuration Utility and ROMPaq. To use the SmartStart and Support Software CD, refer to the Server Setup and Management pack included in the shipping box. To install the Compaq SmartStart and Software Support CD: 1. 2. Turn on the computer. Insert the CD-ROM into the slot handling the CD from the edges, not the flat surfaces of the disc.
Writer: Tom Erber Project: ProLiant 3000 Setup and Installation Guide Comments: 296908-002 File Name: F-CH05.DOC Last Saved On: 1/27/98 4:22 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED

Figure 5-1.

Inserting the CD-ROM
When the busy indicator turns on, the drive is ready to receive commands and data may be retrieved from the disc.
Using the System Configuration Utility
The Compaq System Configuration Utility performs a wide range of configuration activities, including:
Automatically configuring PCI and ISA Plug and Play boards Providing switch and jumper settings Resolving resource conflicts in areas such as memory, port addresses, and interrupt requests (IRQ) Managing the installation of mass storage devices such as hard drives, tape drives, and diskette drives Setting and storing power-on features like date and time Storing configuration information in nonvolatile memory Assisting in installing an operating system Assisting in running diagnostic tools such as Test and Inspect Utilities

Removing Boards

System ROM automatically reconfigures the server after a PCI board or DIMM is removed.
Installing an Operating System
Compaq ProLiant 3000 servers support the following operating systems:
Novell NetWare 3.12, 4.10, 4.ll, and IntraNetWare Microsoft Windows NT 3.51 and 4.0 SCO OpenServer 3.0, 5.0, and 5.02 SCO UnixWare 2.1 IBM OS/2 2.x, Warp 3.0, Warp 4.0, Warp Server 4.0, Warp Server Advanced 4.0, and Warp Server Advanced with SMP 4.0 Banyan VINES v 6.00 and above, including VINES 7.00
When you select the Operating System Installation feature from the System Configuration Utility main menu, the utility provides prompts to simplify the installation. First the utility prompts you to select the correct operating system. Use the arrow keys to select the operating system and press the Enter key. The utility then prompts you for the operating system CD or diskette.
Not all operating systems ship with each server. Consult your local reseller or Compaq Customer Service to get a SmartStart pack with additional operating system support. Some operating systems have driver support/updates but not an integrated SmartStart installation. You can still configure your server and manually install your operating system.
SMP Operating System Support
Compaq provides optimized software support for the Dual Processing Boards for:

s s s s s s

Microsoft Windows NT 3.51 and 4.0 NetWare 4.11 SMP and IntraNetWare SMP SCO SMP OpenServer 3.0, 5.0, and 5.02 SCO UnixWare 2.1 IBM OS/2 SMP version 2.11 IBM OS/2 Warp Server 4.0 SMP
Loading Compaq Device Drivers
Drivers are located on the Compaq SmartStart and Support Software CD.
IMPORTANT: Always check README files on the SmartStart and Support Software CD. If present, these files may contain information about important software updates.
Novell NetWare Device Drivers form Compaq
Your server must have certain device drivers to operate using NetWare. These drivers are located on the Compaq SmartStart and Support Software CD shipped with the server. If you use SmartStart to install the operating system, these drivers will be installed automatically. Otherwise, you can use SmartStart to create Support Software for Novell Products Novell (SSD) diskettes to support a manual installation of Novell products. For more information on these drivers, run the README.COM file in the root directory of the NetWare Programs from the Compaq diskette.

Federal Communications Commission Notice
Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic devices, including computers, generate RF energy incidental to their intended function and are, therefore, covered by these rules. These rules place computers and related peripheral devices into two classes, A and B, depending upon their intended installation. Class A devices are those that may reasonably be expected to be installed in a business or commercial environment. Class B devices are those that may reasonably be expected to be installed in a residential environment (i.e., personal computers). The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user. The rating label on the device shows which class (A or B) the equipment falls into. Class B devices have an FCC logo or FCC ID on the label. Class A devices do not have an FCC logo or ID on the label. Once the class of the device is determined, refer to the following corresponding statement.
Writer: Tom Erber Project: ProLiant 3000 Setup and Installation Guide Comments: 296908-002 File Name: I-APPB.DOC Last Saved On: 1/27/98 4:28 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
B-2 Regulatory Compliance Notices

Class A Equipment

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at personal expense.

Class B Equipment

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

WARNING: To reduce the risk of personal injury, do not attempt to recharge the battery, disassemble it, immerse it in water, or dispose of it in fire. Your computer contains an internal battery pack. There is risk of fire and burns if the battery pack is not handled properly. Replace only with the Compaq spare designated for this product.
WARNING: To reduce the risk of personal injury, do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. Do not expose to temperatures higher than 60C.
Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to Compaq, your authorized Compaq Partners, or their agents.

Internal CD-ROM Drive

The Internal CD-ROM drive is a random access, read-only storage device capable of retrieving data from removable compact disc media, which can store up to 680 Mbytes of digital information.

Figure C-1.

Internal CD-ROM front panel
Table C-1 Internal CD-ROM
Component Headphone Jack Headphone Volume Control Busy Indicator CD Slot Manual Eject Hole Eject Button
Function Connects the headphone Increases or decreases the headphone volume Turns green when a disc is present; flashes amber when the drive is reading a CD Holds the CD Allows you to manually eject a CD if the load/unload button is inoperable Ejects the CD
Writer: Tom Erber Project: ProLiant 3000 Setup and Installation Guide Comments: 296908-002 File Name: J-APPC.DOC Last Saved On: 3/10/98 10:08 AM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED

Index-1

.CFG files 5-3.PCF files 5-4
Accessing DIMM sockets on Memory board 4-8 DIMM sockets on system board 4-21 drive cage backplane 4-11 memory board 4-2 processors 4-2 system board 4-2 Arrow keys, IMD 6-3 ASR-2 1-8 Assembly 4-1 Automatic Server Recovery-2 See ASR-2
Cache integrated 512-KB 1-2 memory 1-2 Cage nuts for rack model server 3-16 CD-ROM drive 1-3, C-1 Check mark, IMD 6-1 Compaq Insight Manager See Insight Manager Compaq Management CD xiii Compaq System Configuration Utility 5-1 Compaq Web Site xiii Component rail, attaching 3-20 Configuration backup 5-11 hardware menu 5-7 History Log Files 5-11 using.CFG files 5-3 using.PCF files 5-4 using SmartStart 1-6 Connectors drive cage 4-18
Device drivers Banyan VINES 5-19 loading 5-15 manual installation Banyan VINES 5-19 NetWare 5-15 OS/2 5-18 SCO 5-18 Windows NT 5-16 NetWare 5-15 OS/2 5-18 SCO 5-17 Windows NT 5-16 Diagnostics, System Configuration Utility 5-20 DIMMs

Use only 32-, 64-, 128-, 256- or 512-MB SDRAM DIMMs. Use Compaq SDRAM DIMMs only. SDRAM DIMMs must all be rated 100 MHz and of the same manufacturer.
The recommended SDRAM DIMM installation order is:

s s s s s s s s

First SDRAM DIMM in socket 5 Second SDRAM DIMM in socket 1 Third SDRAM DIMM in socket 6 Fourth SDRAM DIMM in socket 2 Fifth SDRAM DIMM in socket 7 Sixth SDRAM DIMM in socket 3 Seventh SDRAM DIMM in socket 8 Eighth SDRAM DIMM in socket 4
The following drawing shows the SDRAM DIMM socket locations.
SOCKET 5 SOCKET 6 SOCKET 7 SOCKET 8
SOCKET 1 SOCKET 2 SOCKET 3 SOCKET 4
Figure 2-27. SDRAM DIMM socket locations
Any combination of SDRAM DIMMs can be used as long as the guidelines explained earlier are followed. Examples of possible SDRAM DIMM upgrade combinations are shown below.
Table 2-2 Examples of SDRAM DIMM Upgrade Combinations
Total Memory 128 MB 128 MB 256 MB 256MB 512 MB 512 MB 1GB 1 GB 2 GB 2 GB 3 GB 4 GB 128 MB 32 MB 256 MB 128 MB 256 MB 512 MB 256 MB 512 MB 256 MB 512 MB 256 MB 512 MB 256 MB 512 MB 512 MB 512 MB 512 MB 512 MB 256 MB 256 MB 128 MB 256 MB 32 MB 32 MB 32 MB Socket MB Socket 2 Socket 3 Socket 4 Socket MB 128 MB 128 MB 32 MB 256 MB 128 MB 256 MB 512 MB 256 MB 512 MB 256 MB 512 MB 256 MB 512 MB 256 MB 512 MB 512 MB 512 MB 512 MB 512 MB 256 MB 256 MB 128 MB 256 MB 32 MB 32 MB 32 MB Socket 6 Socket 7 Socket 8
To remove an SDRAM DIMM: 1. 2. 3. 4. 5. Perform the preparation procedures. See Preparation Procedures earlier in this chapter. Remove the top access panel. See Top Access Panel earlier in this chapter. Remove any expansion boards above the SDRAM DIMM socket. Press both SDRAM DIMM socket latches outward 1. Pull out the SDRAM DIMM 2.
Figure 2-28. Removing a SDRAM DIMM
Reverse steps 1 through 5 to replace a SDRAM DIMM. IMPORTANT: A memory module can be installed one way only. Be sure to match the key sockets on the module with the tab on the memory socket. Push the module down into the socket, ensuring that the module is fully inserted and properly seated.
Smart Array 3200 Controller
The Smart Array 3200 Controller is removed for replacement or when replacing the I/O board or the drive cage assembly. To remove the Smart Array 3200 Controller: 1. 2. 3. 4. 5. Perform the preparation procedures. See Preparation Procedures earlier in this chapter. Remove the side access panel. See Side Access Panels earlier in this chapter. Disconnect any external cables from the PCI controller. Open the slot release lever by pressing on its ribbed area 1. Grasp each end of the PCI controller, then gently remove it 2 without touching other installed boards.

s s s s s s s s s s

Default Configuration Access to Compaq Utilities Power-On Self-Test (POST) Diagnostics Software Drive Array Advanced Diagnostics (DAAD) Integrated Management Log Rapid Recovery Services Remote Service Features ROMPaq Compaq Insight Manager

Default Configuration

When the system is first powered on, the system ROM detects the un-configured state of the hardware and provides default configuration settings for most devices. By providing this initialization, the system can run Diagnostics and other software applications before running the normal SmartStart and System Configuration programs.
Default Configuration Messages
IMPORTANT: If you chose to format and partition your boot drive before running SmartStart and the System Configuration programs, this may prohibit creating a System Partition and the off-line remote management features that it provides. If you insert a System Configuration, Diagnostics, or SmartStart and Support Software CD in the CD-ROM drive prior to powering on the Server, the system ROM will boot to that utility. If the system ROM does not detect one of those CDs, you will be prompted for your intended operating system. The system will reboot if any operating system-dependent configurations have changed with the new operating system selection. If the selected operating system-dependent configurations are the same as the current configurations, the system will boot normally. If you enter a wrong choice, on subsequent re-boots you may change your operating system.

Utilities Access

The Compaq SmartStart and Support Software CD contains the SmartStart program and many of the Compaq utilities needed to maintain your system, including:
System Configuration Utility Array Configuration Utility Drive Array Advanced Diagnostics Utility ROMPaq Firmware Upgrade Utilities CAUTION: Do not select the Erase Utility when running the SmartStart and Support Software CD. This will result in data loss to the entire system.

Running Compaq Utilities

There are three ways to access Compaq Utilities:
Run the utilities on the system partition. If the system was installed using SmartStart, the Compaq utilities will automatically be available on the system partition. The system partition could also have been created during a manual system installation. To run the utilities on the system partition, boot the system and press F10 when you see: Press F10 for system partition utilities. Then select the utilities from the menu.
System Configuration Utility is available under the System Configuration menu. Array Configuration Utility is available under the System Configuration menu. Drive Array Advanced Diagnostics Utility is available under the Diagnostics and Utilities menu. ROMPaq Firmware Upgrade Utility is available under the Diagnostics and Utilities menu.

SMART-2 Controller error.
Internal and external hard drive controllers are both assigned to the primary address. Address Assignment Conflict. Internal and external hard drive controllers are both assigned to the secondary address. Fixed disk drive error.
1773-Primary Fixed Disk Port Assignment Conflict 1774-Slot x Drive Array - Obsolete data found in Array Accelerator. Select F1 to discard contents of Array Accelerator. Select F2 to write contents of Array Accelerator to drives. 1776-Drive Array SCSI Port Termination Error 1777-Drive Array External Drive Subsystem Error
Data found in Array Accelerator is older than data found on drives. Press F1 to discard the older data in the Array Accelerator and retain the newer data on the drives.
External and internal SCSI drives are both configured to Port 1. Cooling fan failure, internal temperature alert or open side panel.

Reconfigure drives.

Inspect for cooling fan failure or open side panel.
Error Code 1778-Drive Array resuming Automatic Data Recovery process Audible Beeps L=Long S=Short None Probable Source of Problem This message appears whenever a controller reset or power cycle occurs while Automatic Data Recovery is in progress. Intermittent drive failure and/or possible loss of data. Recommended Action No action necessary.
1779-Drive Array Controller detects replacement drives
If this message appears and drive X has not been replaced, this indicates an intermittent drive failure. This message also appears once immediately following drive replacement whenever data must be restored from backup. Run Diagnostics. Replace failed assembly as indicated. Run Diagnostics. Replace failed assembly as indicated. Run Diagnostics. Replace failed assembly as indicated. Check for loose cables. Replace defective drive X and/or cable(s).

1780-Disk 0 Failure

Hard drive/format error.

1781-Disk 1 Failure

1782-Disk Controller Failure 1784-Drive Array Drive Failure, Physical Drive 1785-Drive Array not Configured 1786-Drive Array Recovery Needed The following drive(s) need Automatic Data Recovery: Drive X. Select "F1" to continue with recovery of data to drive(s). Select "F2" to continue without recovery of data to drive(s).
Hard disk drive circuitry error.
Defective drive and/or cables.

Configuration error.

Run the System Configuration Utility and correct. Press F1 key to allow Automatic Data Recovery to begin. Data will automatically be restored to drive X now that the drive has been replaced or now seems to be working. -OrPress the F2 key and the system will continue to operate in the Interim Data Recovery mode.
Interim Data Recovery mode. Data has not been recovered yet.
Error Code 1787-Drive Array Operating in Interim Recovery Mode. Physical drive replacement needed: Drive X *1788-Incorrect Drive Replaced: Drive X Drive(s) were incorrectly replaced: Drive Y Select "F1" to continue - drive array will remain disabled. Select "F2" to reset configuration - all data will be lost. None Audible Beeps L=Long S=Short None Probable Source of Problem Hard drive X failed or cable is loose or defective. Following a system restart, this message reminds you that drive X is defective and fault tolerance is being used. Drives are not installed in their original positions, so the drives have been disabled. See note below. Recommended Action 1. Replace drive X as soon as possible. Check loose cables. Replace defective cables.

Memory Test Error Codes

The 200 series of Diagnostic error codes identifies failures with the memory subsystem.
Table 3-3 Memory Test Error Codes
Error Code 200-xx Description Invalid memory configuration. Recommended Action Reinsert memory modules in correct location and retest. The following steps apply to error codes 201-xx and 202-xx: 1. 2. 3. Replace the system ROM and retest. Replace the processor board and retest. Replace the memory expansion board and retest.

201-xx 202-xx

Memory machine ID test failed. Memory system ROM checksum failed.
203-xx 204-xx 205-xx 206-xx
Memory write/read test failed. Memory address test failed. Walking I/O test failed. Increment pattern test failed.
The following steps apply to error codes 203-xx through 210-xx: 1. 2. 3. Replace the memory module and retest. Replace the processor board and retest. Replace the memory expansion board and retest.

207-xx 208-xx 210-xx

Invalid memory configuration-check DIMM installation. DIMMs installed have 8K refresh. Invalid memory speed detected - check DIMM installation. Slow DIMMs may cause data loss. Random pattern test failed.
Replace DIMMs. Replace DIMMs with timing greater than 60 ns. 1. 2. 3. Replace the memory module and retest. Replace the processor board and retest. Replace the memory expansion board and retest.
Non-functioning DC-DC converter for processor X.
Replace the DC-DC converter(processor power module).
Keyboard Test Error Codes
The 300 series of Diagnostic error codes identifies failures with keyboard and system board functions.
Table 3-4 Keyboard Test Error Codes
Error Code 301-xx 302-xx 303-xx 304-xx Description Keyboard short test, 8042 self-test failed. Keyboard long test failed. Keyboard LED test, 8042 self-test failed. Keyboard typematic test failed. 2. 3. Recommended Action The following steps apply to error codes 301-xx through 304-xx: 1. Check the keyboard connection. If disconnected, turn off the computer and connect the keyboard and retest. Replace the keyboard and retest. Replace the system board and retest.

Parallel Printer Test Error Codes
The 400 series of Diagnostic error codes identifies failures with parallel printer interface card or system board functions.
Table 3-5 Parallel Printer Test Error Codes
Error Code 401-xx 402-xx 403-xx 498-xx Description Printer failed or not connected. Printer data register failed. Printer pattern test failed. Printer failed or not connected. Recommended Action The following steps apply to error codes 401-xx through 498-xx: 1. 2. 3. 4. Connect the printer and retest. Check the power to the printer and retest. Install the loopback connector and retest. Check the switch on the Serial/Parallel Interface board (if applicable) and retest. Replace the Serial/Parallel Interface board (if applicable) and retest. Replace the system board and retest.
Video Display Unit Test Error Codes
The 500 series of Diagnostic error codes identifies failures with video or system board functions.
Table 3-6 Video Display Unit Test Error Codes
Error Code 501-xx 502-xx 503-xx 504-xx 505-xx 506-xx 507-xx 508-xx 509-xx 510-xx 511-xx 512-xx 514-xx 516-xx Description Video controller test failed. Video memory test failed. Video attribute test failed. Video character set test failed. Video 80 x 25 mode 9 x 14 character cell test failed. Video 80 x 25 mode 8 x 8 character cell test failed. Video 40 x 25 mode test failed. Video 320 x 200 mode color set 0 test failed. Video 320 x 200 mode color set 1 test failed. Video 640 x 200 mode test failed. Video screen memory page test failed. Video gray scale test failed. Video white screen test failed. Video noise pattern test failed. Recommended Action The following steps apply to error codes 501-xx through 516-xx: 1. 2. Replace the monitor and retest. Replace the Advanced VGA board and retest. Replace the system board and retest.
Diskette Drive Test Error Codes
The 600 series of Diagnostic error codes identifies failures with diskette, diskette drive, or system board functions.
Table 3-7 Diskette Drive Test Error Codes
Error Code 600-xx 601-xx 602-xx 603-xx 604-xx 605-xx 606-xx 607-xx 608-xx 609-xx 610-xx 694-xx 697-xx 698-xx 699-xx Description Diskette ID drive types test failed. Diskette format failed. Diskette read test failed. Diskette write/read/compute test failed. Diskette random seek test failed. Diskette ID media failed. Diskette speed test failed. Diskette wrap test failed. Diskette write protect test failed. Diskette reset controller test failed. Diskette change line test failed. Pin 34 is not cut on 360 KB diskette drive. Diskette type error. Diskette drive speed not within limits. Diskette drive/media ID error. 1. 2. Replace the media and retest. Run the Configuration utility and retest. 3. 4. Recommended Action 1. 2. Replace the diskette and retest. Check and/or replace the diskette power and signal cables and retest. Replace the diskette drive and retest. Replace the system board and retest.

SCSI Hard Drive Test Error Codes
The 6500 series of Diagnostic error codes identifies failures with SCSI hard drives, SCSI hard drive controller boards, SCSI hard drive cabling, and system board functions. If your system uses a drive array controller, see the section for Drive Array Advanced Diagnostics (DAAD).
Table 3-16 SCSI Hard Drive Test Error Codes
Error Code 6500-xx 6502-xx 6505-xx 6506-xx 6509-xx 6523-xx 6528-xx Description SCSI Disk ID drive types test failed. SCSI Disk Unconditional Format test failed. SCSI Disk Read Test Failed. SCSI Disk SA/Media test failed. SCSI Disk Erase tape test failed. SCSI Disk Random Read test failed. Media load/unload test failed. 2. Recommended Action 1. Run the System Configuration Utility and verify the drive type. Replace the SCSI disk drive signal and power cables and retest. Replace the SCSI controller and retest. Replace the SCSI disk drive and retest. Replace the system board and retest.
SCSI/IDE CD-ROM Drive Test Error Codes
The 6600 series of Diagnostic error codes identifies failures with the CD-ROM cabling, CD-ROM drives, adapter boards, or the system board assembly.
Table 3-17 SCSI/IDE CD-ROM Drive Test Error Codes
Error Code 6600-xx 6605-xx Description CD-ROM ID failed. CD-ROM Read failed. Recommended Action 1. 2. Replace the CD-ROM media and retest. Check and/or replace the signal cable and retest. Check the switch settings on the adapter board (if applicable). Replace the SCSI controller (if applicable) and retest. Replace the CD-ROM drive and retest. Replace the system board and retest.
SCSI Tape Drive Test Error Codes
The 6700 series of Diagnostic error codes identifies failures with tape cartridges, tape drives, media changers, tape drive cabling, adapter boards, or the system board assembly.
Table 3-18 SCSI Tape Drive Test Error Codes
Error Code 6700-xx 6706-xx 6709-xx 6728-xx Description SCSI Tape ID drive types test failed. SCSI Disk SA/Media test failed. SCSI Disk Erase tape test failed. Media load/unload test failed. 2. Recommended Action 1. Run the System Configuration Utility and verify the drive type. Replace the SCSI Tape drive signal and power cables and retest. Replace the SCSI controller and retest. Replace the SCSI Tape drive and retest. Replace the system board and retest.

Accelerator parity read errors: n
If there are many parity errors, you may need to replace the array accelerator board.
Accelerator parity write errors: n
Accelerator status: Permanently disabled
Check the Disable Code field. Run the System Configuration Utility to reinitialize the array accelerator board.
Accelerator status: Possible data loss in cache
There is no way to determine if dirty or bad data was in the cache and is now lost.
Accelerator status: Temporarily disabled Accelerator status: Unrecognized status
Check the Disable Code field.
A status returned from the array accelerator board that DAAD does not recognize.
Obtain the latest version of DAAD.
DAAD Diagnostic Messages Continued
Message Accelerator status: Obsolete data sensed at reset Accelerator status: Obsolete data was written to drives Accelerator status: Obsolete data was discarded Accelerator status: Dirty data detected. Unable to write dirty data to drives Accelerator status: Dirty data detected has reached limit. Cache still enabled, but writes no longer being posted Accelerator status: Excessive ECC errors detected in at least one cache line. As a result, at least on cache line is no longer in use Accelerator status: Data in the cache was lost due to some reason other than the battery being discharged Description During reset initialization obsolete data was found in the cache. This was due to the drives being moved and written to by another controller. During reset initialization obsolete data was found in the cache. The obsolete data was written to the drives, but newer data may have been overwritten. During reset initialization obsolete data was found in the cache and it was discarded (not written to the drives). Recommended Action Nothing needs to be done. The controller will either write the data to the drivers or discard the data completely. Normal operations should continue.
If newer data was overwritten, you may need to restore newer data; otherwise, nothing needs to be done. Normal operations should continue.
Nothing needs to be done. Normal operations should continue.
At least one cache line contains dirty data that the controller has been unable to flush (write) to the drives. This problem usually occurs when there is a problem with the drive(s). The number of cache lines containing dirty data that cannot be flushed (written) to the drives has reached a preset limit. The cache is still enabled, but writes are no longer being posted. This problem usually occurs when there is a problem with the drive(s).
Fix the problem with the drive(s). Then the controller will be able to write the dirty data to the drives.
Fix the problem with the drive(s). Then the controller will be able to write the dirty data to the drives and posted write operations will be restored.

Wrong Accelerator

Check the diagnosis screen for other error messages. Run the System Configuration Utility to update the system configuration.
Integrated Management Log
On servers supporting the Integrated Management Display, the Compaq Integrated Management Log (IML) replaces the Critical Error Log and Correctable Memory Logs. It records system events and stores them in an easily viewable form. It marks each event with a time-stamp with one-minute granularity. Events listed in the Integrated Management Log are categorized as one of four event severity levels:
Status - indicates that the message is informational only. Repaired - indicates that corrective action has been taken. Caution - indicates a non-fatal error condition. Critical - indicates a component failure.
The Integrated Management Log requires Compaq Operating System-dependent drivers. Refer to the Compaq Support Software CD for instructions on installing the appropriate drivers.
Multiple Ways of Viewing the Log
You can view an event in the IML in several ways:
On the Integrated Management Display From within Compaq Insight Manager From within Compaq Survey Utility From within IML Management Utility
The Integrated Management Display is a Liquid Crystal Display (LCD) panel that presents information directly at the server, assisting in diagnosing and servicing the server without a keyboard and monitor.

Compaq Insight Manager

Compaq Insight Manager is a server management tool providing in-depth fault configuration and performance monitoring of hundreds of Compaq servers from a single management console. System parameters that are monitored describe the status of all key server components. By being able to view the events that may occur to these components, you can take immediate action. You can view and print the event list from within Compaq Insight Manager by following the instructions that follow. You can also mark a Critical or Caution event as Repaired after the affected component has been replaced, for example, when a failed fan has been replaced. By marking the component as repaired, you can lower the severity of the event.

Viewing the Event List

1. 2. 3. From Compaq Insight Manager, select the appropriate server, then select View Device Data. The selected server displays, with buttons around its perimeter. Select the Recovery button Integrated Management Log. If a failed component has been replaced, select the event from the list, then select Mark Repaired.

Printing the Event List

NOTE: You can only view the event list from the Recovery/Integrated Management Log screen as described above. 1. 2. From the Insight Manager, select the appropriate server. Select the Configuration button Recovery button Print.

Rapid Recovery Services

Compaq servers provide rapid recovery services for diagnosing and recovering from errors. These tools are available for local and remote diagnosis and recovery. Rapid recovery means fast identification and resolution of complex faults. The Rapid Recovery Engine and Insight Management Agents notify the system administrator when a failure occurs, ensuring that the server experiences minimal downtime. You enable these features through the System Configuration Utility. These integrated server management features are:

s s s s s s

Automatic Server Recovery-2 (ASR-2) Server Health Logs (on servers not supporting Integrated Management Logs) Storage Fault Recovery Tracking Storage Automatic Reconstruction Network Interface Fault Recovery Tracking Memory Fault Recovery Tracking (with option upgrade kit)
These are discussed in more detail on the Systems Reference Library CD (SRL).
Automatic Server Recovery-2
Automatic Server Recovery-2 (ASR-2) lets the server restart automatically from the operating system or the Compaq Utilities. To use this feature, you must use the System Configuration Utility to install Compaq Utilities in the system partition. You can tell ASR-2 to restart your server after a critical hardware or software error occurs. Using the Compaq System Configuration Utility, configure the system for either automatic recovery or for attended local or remote access to diagnostic and configuration tools. You can also configure ASR-2 to page an administrator when the system restarts. ASR-2 depends on the application and driver that routinely notify the ASR-2 hardware of proper system operations. If the time between ASR-2 notifications exceeds the specified period, ASR-2 assumes a fault has occurred and initiates the recovery process. To configure ASR-2: 1. 2. 3. 4. Execute the System Configuration Utility. Select View and Edit Details. Set the software error recovery status to Enabled. Set the software error recovery time-out.
The available recovery features are:
Software Error Recovery automatically restarts the server after a software-induced server failure Environmental Recovery allows the server to restart when temperature, fan, or AC power conditions return to normal

Table 3-23 Compaq System Configuration Utility Pager Settings for Booting into Compaq Utilities
Pager Data Pager status Pager dial string Setting Enabled ATDT 555-5555 Description Indicates if the pager feature is enabled or disabled. Indicates the pager dial string and delay before the pager message. Pagers typically use one of the following formats: Local pagers: ATDT 555-5555 Wide area pagers: ATDT 1-800-555-5555,1234567# Pager message 1234567# Represents a unique number (maximum seven digits, numeric only) that you must designate to identify the server on your pager display. The ROM adds a three-digit code to the front of this number. The first two indicate the subsystem and the third indicates the severity of the error that caused the alert. The # symbol usually terminates the message. If no message is required, delete the # symbol. Use this to test the current pager settings. Press Enter to dial the pager number, and the pager message (if present) displays. You must configure the computer before testing the pager and the Pager Status must be set to Enabled. Do not test the pager if you are running remotely and are using only one modem. Select the communications port for the modem used by the pager and the remote ASR-2 functions. The options are COM1 and COM2. Set Dial-In Status to Enabled. Be sure the Reset Boot option is set to Boot Compaq Utilities. When the system starts because of an ASR reset, it starts to the Compaq Utilities, sets the Management Modem to auto-answer, and waits for the administrator to dial in and run the Compaq Utilities. You automatically disable this option when you configure the software error recovery start option to Boot Operating System. When ASR pages you, you cannot dial in unless ASR-2 exceeds 10, the threshold number of server restart retries. When this happens, ASR-2 restarts the server into the Compaq Utilities and places the modem in auto-answer mode.

Pager test

Select to test pager setup

Serial interface

Dial-in status

Enabled

Compaq System Configuration Utility Pager Settings for Booting into Compaq Utilities Continued

Network IP net mask

Network IP router address
If you configure the server to boot into Compaq Utilities, it prepares for remote communications. You can remotely run Diagnostics software, the Inspect Utility, or the System Configuration Utility using a workstation running terminal emulation software, such as Compaq Insight Manager or PC Anywhere.
Booting into the Operating System
When you enable ASR-2 to restart into the operating system and a critical error occurs, ASR-2 logs the error in the Critical Error Log or IML and restarts the server. The system ROM pages the designated administrator, then executes the normal restart process. IMPORTANT: When you enable ASR-2 to restart into the operating system, Modem Dial-In Status, Network Status, and Modem Dial-Out Status are automatically disabled. In this mode, ASR-2 can page you if a critical error occurs, but you cannot access the server, and the server cannot dial out to a remote workstation. If the ASR-2 feature cannot restart the server within 10 attempts, it logs a critical error in the Critical Error Log or IML Log restarts the server into the Compaq Utilities, and puts the modem into auto-answer mode. Your System Configuration Utility setting should resemble the following when you enable ASR to restart into the operating system:
Serial interface Dial-in status Dial-out status Dial-out string Network status Network protocol
COM1 Disabled Disabled 555-1234 Disabled IPX
Network controller Network host name Network card slot Network frame type Network IP address Network IP net mask Network IP router address
Compaq CPQHOU Slot # ETHERNET_II xxx.xxx.xxx.xxx xxx.xxx.xxx.xxx xxx.xxx.xxx.xxx

ASR-2 Security

The standard Compaq password features function differently during ASR-2 than during a typical system startup. During ASR-2, the system does not prompt for the Power-On Password. This allows the ASR-2 to restart the operating system or Compaq Utilities without user intervention. To maintain system security, set the server to boot in Network Server Mode (an option in the System Configuration Utility). This option ensures that the server keyboard is locked until you enter the Keyboard Password. Select an Administrator Password (an option in the System Configuration Utility). During attended ASR-2 (local or remote), you must enter this Administrator Password before any modifications can be made to the server configuration.

Server Health Logs

Compaq CDs SmartStart and Support Software, booting into 3-2 SmartStart and Support Software, contents 3-2 System Configuration, booting into 3-2 System Reference Library 3-50 Compaq Download Facility, telephone number viii Compaq Insight Manager defined 3-46, 3-66 remote maintenance 3-66 viewing the event list 3-47 Compaq network interface boards, test error codes 3-30 Compaq SmartStart and Support Software CD, running utilities from 3-3 components chassis, exploded view 1-1 system, exploded view 1-2 Comprehensive Insight Management, defined 3-65 configuration default switch settings 4-3 locking 4-3 connectors rear panel, illustrated 4-1 system I/O board, description 4-2 system I/O board, illustrated 4-2 console, integrated remote, features 3-53 controllers Netelligent part number 1-3 removing 2-34 removing, illustrated 2-34 replacing 2-33, 2-34 Smart Array 3200 part number 1-5 removing 2-33 removing, illustrated 2-33 replacing 2-33 conversion kit, part number 1-5 correctable memory logs See IML covers See access panels Critical Error Log See also IML defined 3-60 messages 3-60
DAAD (Drive Array Advanced Diagnostics) accessing 3-2, 3-3 defined 3-34

Index-3

DAAD (Drive Array Advanced Diagnostics)
diagnostic messages 3-36 starting 3-35 default configuration messages 3-2 settings, description 3-2 Diagnose Drive Array utility, accessing 3-17 diagnostics accessing 3-18 defined 3-17 diskette 3-17 error codes 3-17 recommended action 3-17 CD-ROM drive 3-31 DAAD messages 3-36 description 3-4 diskette drive 3-23 hard drive 3-25 hard drive, SCSI 3-31 keyboard 3-21 memory 3-20 modem 3-24 NetFlex-2 Controller 3-29 network interface boards, Compaq 3-30 parallel printer 3-21 pointing device 3-34 POST 3-4 processor 3-19 serial device 3-24 Server Manager/R Board 3-32 tape drive 3-26 tape drive, SCSI 3-32 Token Ring controller 3-29 VGA board 3-27 video board, monochrome 3-23 video display unit 3-22 running 3-18 software 3-17 time allowed for access 3-18 DIAGS See diagnostics dimensions CD-ROM drive 5-6 hard drive 5-9, 5-10, 5-11, 5-12 system unit 5-2 DIMMs fault recovery tracking, defined 3-63 installation guidelines 2-30 installation order 2-30 part number 1-4 removing 2-32
DIMMs Continued removing, illustrated 2-32 replacing 2-30 shipped standard 2-30 specifications 5-4 speed 5-4 test error codes 3-20 upgrade combination examples 2-31 upgrade requirements 5-4 diskette drive access speed 5-5 cable folding and routing, illustrated 2-28 LED indicators, color 5-5 LED indicators, illustrated 4-9 location 2-19 number supported 5-5 part number 1-4 removing 2-27 removing, illustrated 2-27 replacing 2-27 size 5-5 specifications 5-5 test error codes 3-23 diskette, creating diagnostics 3-17 display See Integrated Management Display display module, part number 1-5 door, front bezel part number 1-3 removing 2-7 removing, illustrated 2-7 replacing 2-7 Drive Array Advanced Diagnostics See DAAD drive array, diagnosing 3-17 drive bay description 2-19 locations 2-19 locations, illustrated 2-19 drive cage assembly components 2-20, 2-22 converting from Simplex to Duplex 2-21 part number 1-5 removing 2-20, 2-22 removing, illustrated 2-20, 2-22 replacing 2-22 Duplex cage, location 2-19 Duplex Enabler board removing 2-21 replacing 2-21 Duplex Hot-Plug Drive Cage, part number 1-5

error Continued Configuration signature is zero, description 3-39 Configuration signature mismatch, description 3-39 Controller communication failure occurred, description 3-39 Controller detected. NVRAM configuration not present, description 3-39 Controller firmware needs upgrading (DAAD Error 102), description 3-39 Controller firmware needs upgrading, description 3-39 Controller is located in special video slot, description 3-39 Controller is not configured, description 3-39 Controller needs replacing (DAAD Error 102), description 3-39 Controller needs replacing (DAAD Error 104), description 3-40 Controller reported POST error. Error Code x, description 3-40 Controller restarted with a signature of zero, description 3-40 DAAD recorded errors attempting to access X, description 3-40 Diagnostic Error 3-60 Disable command issued, description 3-40 Drive (bay) X firmware needs upgrading, description 3-41 Drive (bay) X has insufficient capacity for its configuration, description 3-41 Drive (bay) X has invalid M&P stamp, description 3-41 Drive (bay) X has loose cable, description 3-41 Drive (bay) X is a replacement drive marked OK, description 3-41 Drive (bay) X is a replacement drive, description 3-41 Drive (bay) X is failed, description 3-41 Drive (bay) X is undergoing drive recovery, description 3-41 Drive (bay) X needs replacing (DAAD Error 102), description 3-40 Drive (bay) X RIS copy mismatch, description 3-41 Drive (bay) X upload code not readable, description 3-41 Drive (bay) X was inadvertently replaced, description 3-42

Index-8

error Continued Drive Monitoring features are unobtainable, description 3-40 Drive Monitoring is NOT enabled for drive bay X, description 3-40 Drive time-out occurred on physical drive bay X, description 3-40 Drive X indicates position Y, description 3-41 Duplicate write memory error, description 3-42 Error Detected On Boot Up 3-60 Error occurred reading RIS copy from drive (bay) X, description 3-42 FYI Drive (bay) X is non-Compaq supplied, description 3-42 Identify controller data did not match with NVRAM, description 3-42 Identify logical drive data did not match with NVRAM, description 3-42 Insufficient adapter resources, description 3-42 Logical drive X failed due to cache error, description 3-43 Logical Drive X status = FAILED, description 3-43 Logical Drive X status = INTERIM RECOVERY, description 3-43 Logical Drive X status = LOOSE CABLE DETECTED, description 3-43 Logical Drive X status = NEEDS RECOVER, description 3-43 Logical Drive X status = OVERHEATED, description 3-43 Logical Drive X status = OVERHEATING, description 3-43 Logical Drive X status = RECOVERING, description 3-43 Logical Drive X status = WRONG DRIVE REPLACED, description 3-44 Loose cable detected - logical drives may be marked FAILED until corrected, description 3-44 Mirror data miscompare, description 3-44 Mirrored memory location errors, description 3-44 NMI - Automatic Server Recovery Timer Expiration 3-61 NMI - Expansion Board Error 3-61 NMI - Expansion Bus Master Time-Out 3-61 NMI - Expansion Bus Slave Time-Out 3-61 NMI - Fail-Safe Timer Expiration 3-61 NMI - PCI Bus Parity Error 3-61