48,&.63(&6

MODELS
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Compaq ProLiant 800 6/350e, 6/400, and 6/450MHz Models

STANDARD FEATURES

3URFHVVRU Intel Pentium II 350-, 400- or 450-MHz processor &DFKH 0HPRU\ Integrated 512-KB Level 2 ECC cache 8SJUDGHDELOLW\ Upgradeable to dual processing 0HPRU\ 64-MB 100-MHz registered ECC SDRAM DIMM memory, upgradeable to 1GB ([SDQVLRQ 6ORWV Six total available slots: two PCI and four shared PCI/ISA 1HWZRUN &RQWUROOHU Compaq 10/100 TX UTP Controller (embedded) on the PCI local bus 6WRUDJH &RQWUROOHUV Integrated Dual-Channel Wide-Ultra SCSI-3 controller 6WRUDJH DQG ([SDQVLRQ Eight total bays: four 1-inch or 1.6-inch non-hot plug drive bays, two available 5.25-inch removeable media bays (1.6-inch height), 1.44-MB diskette drive, one internal 24X Max1 IDE CD-ROM drive 0D[LPXP 6WRUDJH Internal: 72.8 GB (4 x 18.2 GB hard drives) External: 1.15 TB (7 x 18.2 GB) x 9 = 1.15 TB ,QWHUIDFHV External Wide-Ultra SCSI-3, network (RJ-45), parallel port, two serial ports, graphics, hot plug keyboard and pointing device (mouse) *UDSKLFV 1024 x 768, 256 colors non-interlaced on PCI local bus (1-MB video memory) )RUP )DFWRU Tower or optional 5U rack (with rack conversion kit) 0DQDJHDELOLW\ Compaq Insight Manager Compaq Remote Insight Board (PCI) (optional) Automatic Server Recovery-2 (ASR-2) Integrated Remote Console (IRC) Hardware Remote Console Full Remote Server Reboot Capability Reset and Failure Sequence Replay Host Hardware Independent Communication is out-of-band Integrated Management Log
0DQDJHDELOLW\ (continued) Server Health Logging Revision History Table Automatic Revision Tracking Drive Parameter Tracking (with SMART-2 controller) Dynamic Sector Repairing (with SMART-2 controller) Recovery Server Option (optional) Off-Line Backup Processor Pre-Failure Warranty2 (covers processors, hard drives and memory) 6HFXULW\ Power-on password; hot plug keyboard password; diskette drive control; diskette boot control; QuickLock, Network Server Mode; parallel and serial interface control; administrators password; disk configuration lock 6HUYHU 6HWXS DQG 0DQDJHPHQW 6RIWZDUH The Compaq ProLiant 800 Server ships standard with SmartStart, the server configuration and software integration tool from Compaq, and Compaq Insight Manager, the comprehensive system management tool that monitors the operation of Compaq Servers, Workstations, and clients. 26 6XSSRUW Compaq ProLiant 800 Servers support Microsoft Windows NT, Novell NetWare, SCO UnixWare, OpenServer and IBM OS/2, Sun Solaris and Banyan VINES operating systems. 3RZHU 6XSSO\ 325 Watts, CE Mark Compliant 6HUYLFH DQG 6XSSRUW Compaq Services provides a wide range of service 2 offerings, including a three-year limited warranty fully supported by a worldwide network of resellers and service providers; lifetime toll-free 7 x 24 hardware technical phone support; and Pre-Failure Warranty2 coverage of hard drives, memory and Intel Pentium II processors. Disaster recovery services are available through partnership with Comdisco.
48,&.63(&6 (continued)

OPTIONS

3URFHVVRU 6/350 Pentium II Processor Option Kit 313611-B21 6/400 Pentium II Processor Option Kit 313612-B21 6/450 Pentium II Processor Option Kit 313618-B21 0HPRU\ ',00V 32-MB SDRAM Memory Expansion Kit (1 x 32-MB 100 MHz SDRAM) 64-MB SDRAM Memory Expansion Kit (1 x 64-MB 100 MHz SDRAM) 128-MB SDRAM Memory Expansion Kit (1 x 128-MB 100 MHz SDRAM) 256-MB SDRAM Memory Expansion Kit (1 x 256-MB 100 MHz SDRAM) 0RQLWRUV S700 Color S900 Color V55 Color V75 Color V90 Color V900 Color V1000 Color P75 Color P110 Color P1610 Color TFT450 Flat Panel TFT450R Flat Panel TFT500 Flat Panel 'LVNHWWH 'ULYHV 1.44-MB Diskette Drive (1-inch) 2SWLFDO 'ULYHV 24X Max1 IDE CD-ROM Drive 313613-B21 313614-B21 313615-B21
5HTXLUHG &DEOLQJ For required cabling information, refer to Compaq website http://www.compaq.com/products/ servers/proliant800. ([WHUQDO 6WRUDJH ProLiant Tower Storage System Model UE ProLiant Tower Storage System Model U1 ProLiant Tower Storage System Model U2 ProLiant Storage System Model F1 or U1 to Model UE Upgrade Kit ProLiant Storage System Model F2 or U2 to Model UE Upgrade Kit SCSI Storage Expander CD-Storage System (tower) Redundant Power Supply for /F or /U 6HUYHU 5HFRYHU\ Recovery Server Option Recovery Server Option/U 7DSH 'ULYHV 4/8-GB DAT Drive 4/8-GB SLR Drive 12/24-GB DAT Drive External 20/40-GB DLT Drive External 35/70-GB DLT Drive External DDS-3 AutoLoader &RPPXQLFDWLRQV Compaq NC3121 Fast Ethernet NIC PCI 10/100 WOL Compaq NC3122 Fast Ethernet NIC PCI Dual 10/100 Compaq NC3131 Fast Ethernet NIC 64 PCI Dual Base 10/100 Compaq NC3132 Fast Ethernet Module Dual 10/100 Upgrade Module for NC3131 Compaq NC6132 Gigabit Module 1000 SX Upgrade Module for NC3131 Compaq 10/100 TX PCI Intel UTP Controller Compaq 16/4 TR PCI IBM UTP/STP Token Ring Compaq 10/100 TX PCI UTP Controller 348710-002 304110-B21 304110-B22 348718-B21 348706-B21 142185-001 306251-B21 224206-001 213817-001 304117-B21 295353-B21 295480-B21 295524-B21 340744-B21 242521-B21 295525-B21 323551-B21 317450-B21 338456-B21 338456-B22

313616-B21

360512-001 360562-001 308006-001 307710-001 305609-001 303500-001 351757-001 307806-001 284956-001 305708-001 170406-001 332662-001 285006-001 294164-B21

295545-B21

+DUG 'ULYHV Wide Ultra SCSI-3 Drives Non-Hot Plug 336370-B21 18.2-GB Wide-Ultra SCSI-3 10,000 rpm3 Drive (1.6-inch) 9.1-GB Wide-Ultra SCSI-3 336369-B21 10,000 rpm3 Drive (1-inch) 9.1-GB Wide-Ultra SCSI-3 339509-Brpm Drive (1-inch) 4.3-GB Wide-Ultra SCSI-3 336368-B21 10,000 rpm3 Drive (1-inch) 4.3-GB Wide-Ultra SCSI-3 339506-Brpm Drive (1-inch) 6WRUDJH &RQWUROOHUV SMART-2SL Array SMART-2DH Array Smart Array 3200 Compaq Wide-Ultra SCSI-3 Compaq Dual Channel Wide-Ultra SCSI-3 ProLiant Fast-Wide Duplexing Kit 242776-B21 295242-B21 295643-B21 272514-001 295554-B21 199614-001
338456-B23 317600-B21 301206-B21 169845-001

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(continued)
242500-001 242559-001 268009-001 301206-B21 301207-B21 317356-B21 294900-002 294293-B21 295372-B21 242688-001 242688-003 242688-005 242688-006 387798-B21
&RPPXQLFDWLRQV (continued) Compaq 10 T PCI UTP Controller Compaq Dual 10/100 TX PCI UTP Controller Compaq 4/16 TR PCI UTP/STP Controller Compaq 16/4 TR PCI IBM UTP/STP Controller Compaq 16/4 TR ISA IBM UTP/STP Controller Compaq 10T PCI Intel UTP Controller Compaq 56K ISA Fax Modem Serial/ECP Parallel Interface Board 8QLQWHUUXSWLEOH 3RZHU 6XSSO\ UPS T700 UPS T1000 UPS T1500 UPS T2000 UPS T2400h 5DFN &RQYHUVLRQ.LW Compaq Tower to Rack Conversion Kit 2WKHU Compaq Remote Insight Board (PCI) with modem Compaq Remote Insight Board (PCI) LAN/Serial without modem Compaq Remote Insight Board (PCI) LAN only
294013-001 294013-B22 294013-B23
Data transfer rates will vary from 150 KB/s to 3600 KB/s. Certain restrictions and exclusions apply. Consult the Compaq Customer Support Center for details. 3 For complete compatibility information, refer to the Compaq SCSI Hard Drive Compatibility table located at http://www. compaq.com/products/servers/storage/index-drives.html. Using hard drives in unsupported configurations will result in voiding of the warranty and could result in damage to the drive and/or loss of data.

CAUTION: To properly ventilate your system, you must provide at least 12 inches (30.5 cm) of clearance at the front and back of the computer. IMPORTANT: Any indication of repair at the component level or modification of a printed wiring board may void any warranty.
Where to Go for Additional Help
Major sources of additional information are listed below.
Other Information Sources
In addition to this guide, the following information sources are available:

s s s s s s s

User Documentation Compaq Service Quick Reference Guide Service Training Guides Compaq Service Advisories and Bulletins Compaq QuickFind Compaq Insight Manager Compaq Download Facility: Call 1-281-518-1418
Integrated Management Display
Some Compaq server models include a Compaq Integrated Management Display (IMD), an integrated, 16x4 character display mounted on the front of the server. This display provides easy-to-use menu-driven access to server information, including model number, LCD firmware revision, and POST operations.

Telephone Numbers

For the name of your nearest Compaq Authorized Reseller: In the United States, call 1-800-345-1518 In Canada, call 1-800-263-5868
For Compaq technical support: In the United States and Canada, call 1-800-386-2172 For Compaq technical support phone numbers outside the United States and Canada, visit the Compaq Website at: http://www.compaq.com
Thi s chapt er pr ovi des t he i l l us t r at ed par t s br eakdow and a s par e par t s l i s t f or t he Com paq Pr oLi ant 800 Ser ver s Suppor t i ng Pent i um I I Pr oces s or s w t h 100 M H G Bus. See Tabl e 1- 1 f or t he nam es of r ef er enced s par e par t s. n i z TL
Mechanical Parts Exploded View
Figure 1-1. Exploded View of the Compaq ProLiant 800 Servers Mechanical Parts
System Components Exploded View

30b 15 13

Figure 1-2. Exploded View of the Compaq ProLiant 800 Servers System Components

Spare Parts List

Table 1-1 Spare Parts List
Ref CHASSIS 9 Chassis Right Side Access Panel Left Side Access Panel and Top Cover Front Bezel Power Supply, 325W I/O Fan with Bracket 4.5 V Battery Replacement Power Switch and Bracket Power Supply Rear Panel BOARDS 14 Processor, with Heat Sink 350/100 Processor Board, Dual SCSI, with Cage and Fan System I/O Board, (PCI/ISA), with cage Processor Power Module Backplane Board, PCI, Dual SCSI MEMORY 15 64-MB DIMM (SDRAM, Reg 100 MHz) MASS STORAGE DEVICES 1.44 MB Diskette Drive IDE 24X CD-ROM Drive CABLES 22 Diskette Cable Wide SCSI Cable Power Cable Point to Point SCSI Cable IDE/CD Cable 271928-001 * 270273-001 250906-001* 149097-001 * 271936-002 *

Transport products in static-safe containers such as conductive tubes, bags, or boxes. Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations. Cover work stations with approved static-dissipating material. Provide a wrist strap connected to the work surface and properly grounded tools and equipment. Keep work area free of non-conductive materials such as ordinary plastic assembly aids and foam packing. Make sure you are always properly grounded when touching a static-sensitive component or assembly. Avoid touching pins, leads, or circuitry. Always place drives PCB assembly side down. Use conductive field service tools.

Symbols in Equipment

WARNING: Any surface or area of the equipment marked with these symbols indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists. To reduce the risk of injury from a hot component, allow the surface to cool before touching. WARNING: Any surface or area of the equipment marked with these symbols indicates the presence of electrical shock hazards. The enclosed area contains no operator serviceable parts. To reduce the risk of injury from electrical shock hazards, do not open this enclosure. WARNING: Any RJ-45 receptacle marked with these symbols indicates a Network Interface Connection. To reduce the risk of electrical shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into this receptacle. WARNING: This label or equivalent is located on the surface of your CD-ROM drive. This label indicates that the product is classified as a CLASS 1 LASER PRODUCT.

CLASS 1 LASER PRODUCT

Preparation Procedures
Before beginning any of the removal and replacement procedures for non-hot-pluggable devices: 1. 2. 3. 4. Turn off the server. Disconnect the AC power cord from the AC outlet, then from the server. Disconnect all external peripheral devices from the server. For some removal and replacement procedures, you must remove the server from the rack and place it on a sturdy table or workbench. Refer to ProLiant 800 Servers Supporting Pentium II Processors and 100 MHz System Bus Setup and Installation Guide for instructions. CAUTION: Electrostatic discharge can damage electronic components. Be sure you are properly grounded before beginning any installation procedure. See the section titled Electrostatic Discharge Information in this chapter, for more information.
Server Warnings and Precautions
WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching. WARNING: To reduce the risk of electric shock or damage to the equipment: Do not disable the power cord grounding plug. The grounding s plug is an important safety feature. Plug the power cord into a grounded (earthed) electrical outlet s that is easily accessible at all times. Disconnect power from the server by unplugging the power cord s from either the electrical outlet or the server. CAUTION: Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply (UPS). This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure. CAUTION: The ProLiant 800 Servers must always be operated with the system unit cover on. Proper cooling will not be achieved if the system unit cover is removed.

Front Bezel

To remove the front bezel: 1. 2. 3. Unlock the front bezel keylock. Open the front bezel. Lift up the front bezel and pull it away from the chassis.
Figure 2-1. Removing the front bezel
Reverse steps 1 through 3 to replace the front bezel.
To remove the feet from the chassis, one at a time: 1. 2. 3. 4. 5. Perform the preparation procedures. See page 2-2 Remove the front bezel. See page 2-4. Place the server on its left side. Remove the T-15 screw from each foot 1. Pivot each foot down 2, and pull it off the base of the chassis 3.
Figure 2-2. Removing the feet from the chassis
Reverse steps 1 through 5 to replace the feet. Make sure each foot snaps securely in its position.

Left Side Access Panel

Remove the left side access panel to service the IDE 24X CD-ROM drive, power supply, and backplane board. To remove the left side access panel: WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them. NOTE: The illustration below shows the tower model. Procedures are the same for the rack-mountable model when removed from the rack. 1. 2. 3. 4. Perform the preparation procedures. See page 2-2. Open the front bezel. Loosen the two thumbscrews attaching the left side access panel to the front of the chassis. Slide the left side access panel back and pull it away from the chassis.
Figure 2-3. Removing the left side access panel
Reverse steps 1 through 4 to replace the left side access panel.

Top Cover

Remove the top cover to service the PCI and ISA boards, system switches, IDE 24X CD-ROM drive cables, 1.44 MB diskette drive cables, I/O fan with bracket, and the power switch. WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them. To remove the top cover: 1. 2. 3. 4. 5. Perform the preparation procedures. See page 2-2. Open the front bezel. Loosen the thumbscrew attaching the top cover to the chassis 1. Slide the top cover back and out 2. Lift the top cover from the chassis.
Figure 2-4. Removing the top cover
Reverse steps 1 through 5 to replace the top cover.

Right Side Access Panel

Remove the right side access panel to replace a damaged panel. To remove the right side access panel: 1. 2. 3. 4. 5. Perform the preparation procedures. See page 2-2. Remove the front bezel. See page 2-4. Remove the feet on the base of the right side access panel. See page 2-5. Remove the two T-15 screws securing the right side access panel to the front of the chassis. Pull the right side access panel back and away from the chassis.

Figure 2-5. Removing the right side access panel
Reverse steps 1 through 5 to replace the right side access panel.

Mass Storage

Compaq ProLiant 800 Servers ship standard with four 1-inch non-hot-pluggable drive bays. Four removable media bays contain a one-third height diskette drive and a one-half height IDE 24X CD-ROM drive. Two bays can contain a second CD-ROM drive, tape drives, hard drives, or any SCSI device. The Compaq ProLiant 800 Servers support up to seven mass storage devices. The following illustration and table describe the drive configurations.

B A 1 0

Removable Media Area

Hard Drive Bays

Figure 2-6. Server drive positions
Table 2-1 Description of Drive Bays
Drive Position 0-3 4-5 A B Hard Drive Bays Media Slot IDE 24X CD-ROM Drive 1.44 MB Diskette Drive Configuration

IDE 24X CD-ROM Drive

To remove the IDE 24X CD-ROM drive: 1. 2. 3. 4. 5. 6. 7. Perform the preparation procedures. See page 2-2. Open the front bezel. Remove the left side access panel. See page 2-6. Remove the two T-15 screws and washers from the front of the drive. Disconnect the CD-ROM cable. Slide the CD-ROM drive out the front of the chassis. Disconnect the power cable.
Figure 2-7. Removing the IDE 24X CD-ROM drive
Reverse steps 1 through 7 to replace the IDE 24X CD-ROM drive.

1.44 MB Diskette Drive

To remove the 1.44 MB diskette drive: 1. 2. 3. 4. 5. 6. Perform the preparation procedures. See page 2-2. Remove the front bezel. See page 2-4. Remove the top cover. See page 2-7. Disconnect all cables from the diskette drive. Remove the two T-15 screws and washers from the front of the drive. Slide the diskette drive out the front of the chassis.
Figure 2-8. Removing the 1.44 MB diskette drive
Reverse steps 1 through 6 to replace the 1.44 MB diskette drive.

Cable Diagrams

Spare Part No. 271936-002
Figure 2-9. IDE 24X CD-ROM drive cable
Spare Part No. 271928-001
Figure 2-10. 1.44 MB diskette drive cable
Spare Part No. 270273-001
Figure 2-11. Hard drive bay cable (Wide SCSI cable)

System I/O Board Cage

Check fan in system environment.

Required fan has failed.

Check fans.

Fan not present.

Make sure fans are plugged in.
1612-Primary power supply failure 1613-Low System Battery
Primary power supply has failed.
Replace power supply as soon as possible.
Real time clock system battery is running low on power.
1614-Redundant fan failure detected
Error Code Audible Beeps L=Long S=Short None Probable Source of Problem A power supply has failed. Action
1615- Power Supply Failure in Bay X 1616- Power Supply Configuration Error 1701-SCSI Controller failure 1702-SCSI cable error detected. System halted.
Replace or check specified power supply.

2L, 2S

Single power supply system is installed in Bay 2 and not in Bay 1.
Move power supply from Bay 2 to Bay 1.
A test on the Fast SCSI-2 Controller failed Incorrect cabling.
Run Diagnostics. Replace failed assembly as indicated. 1. For integrated SCSI Controllers, ensure that the internal connector has SCSI termination attached. 2. For option card SCSI controllers, ensure that only one of the two internal connectors has termination attached.
1703-SCSI cable error detected. Internal SCSI cable not attached to system board connector. System halted. 1704Unsupported Virtual Mode Disk Operation. DOS Driver Required. System halted.

Incorrect cabling.

Ensure that the integrated SCSI controller has SCSI termination attached.
System attempted to perform a virtual mode disk operation without virtual mode memory services.
Use fixed-disk device driver that supports virtual mode memory services.
1705-Locked SCSI Bus Detected. System halted. 1730-Fixed Disk 0 does not support DMA Mode. 1731-Fixed Disk 1 does not support DMA Mode. 1740-Fixed Disk 0 failed Set Block Mode command 1741-Fixed Disk 1 failed Set Block Mode command 1750-Fixed Disk 0 failed Identify command 1751-Fixed Disk 1 failed Identify command 1760-Fixed Disk 0 does not support Block Mode 1761-Fixed Disk 1 does not support Block Mode

SCSI bus failure.

Fixed disk drive error.
Run the System Configuration Utility and correct. Run the System Configuration Utility and correct. Run the System Configuration Utility and correct. Run the System Configuration Utility and correct. Run the System Configuration Utility and correct.

1780-Disk 0 Failure 1781-Disk 1 Failure 1782-Disk Controller Failure 1784-Drive Array Drive Failure, Physical Drive 1785-Drive Array not Configured

Hard drive/format error.

Hard disk drive circuitry error. Defective drive and/or cables.

Configuration error.

Error Code Audible Beeps L=Long S=Short None Probable Source of Problem Interim Data Recovery mode. Data has not been recovered yet. Action
1786-Drive Array Recovery Needed The following drive(s) need Automatic Data Recovery: Drive X. Select "F1" to continue with recovery of data to drive(s). Select "F2" to continue without recovery of data to drive(s). 1787-Drive Array Operating in Interim Recovery Mode. Physical drive replacement needed: Drive X
Press F1 key to allow Automatic Data Recovery to begin. Data will automatically be restored to drive X now that the drive has been replaced or now seems to be working. -OrPress the F2 key and the system will continue to operate in the Interim Data Recovery mode.
Hard drive X failed or cable is loose or defective. Following a system restart, this message reminds you that drive X is defective and fault tolerance is being used.
1. Replace drive X as soon as possible. 2. Check loose cables. 3. Replace defective cables.
Error Code Audible Beeps L=Long S=Short None Probable Source of Problem Drives are not installed in their original positions, so the drives have been disabled. See note below. Action
*1788-Incorrect Drive Replaced: Drive X Drive(s) were incorrectly replaced: Drive Y Select "F1" to continue - drive array will remain disabled. Select "F2" to reset configuration - all data will be lost.
Reinstall the drives correctly as indicated. Press F1 to restart the computer with the drive array disabled. -OrPress F2 to use the drives as configured and lose all the data on them.
*NOTE: The 1788 error message might also be displayed inadvertently due to a bad power cable connection to the drive or by noise on the data cable. If this message was due to a bad power cable connection, but not because of an incorrect drive replacement, repair the connection and press F2. -OrIf this message was not due to a bad power cable connection, and no drive replacement took place, this could indicate noise on the data cable. Check cable for proper routing. 1789-Drive Not Responding, Physical Drive Check cables or replace physical drive X. Select "F1" to continue - drive array will remain disabled. Select "F2" to fail drive(s) that are not responding Interim Recovery Mode will be enabled if configured for fault tolerance.

Table 3-7 Diskette Drive Test Error Codes
Error Code 600-xx 601-xx 602-xx 603-xx 604-xx 605-xx 606-xx 607-xx 608-xx 609-xx 610-xx 694-xx 697-xx 698-xx 699-xx Description Diskette ID drive types test failed. Diskette format failed. Diskette read test failed. Diskette write/read/compute test failed. Diskette random seek test failed. Diskette ID media failed. Diskette speed test failed. Diskette wrap test failed. Diskette write protect test failed. Diskette reset controller test failed. Diskette change line test failed. Pin 34 is not cut on 360 KB diskette drive. Diskette type error. Diskette drive speed not within limits. Diskette drive/media ID error. Recommended Action The following steps apply to error codes 600-xx through 698-xx: 1. Replace the diskette and retest. 2. Check and/or replace the diskette power and signal cables and retest. 3. Replace the diskette drive and retest. 4. Replace the system board and retest.
1. Replace the media and retest. 2. Run the Configuration utility and retest.
Monochrome Video Board Test Error Codes
The 800 series of Diagnostic error codes identifies failures with monochrome video boards or system board functions. Corrective action may require replacement of a monochrome video board or the system board assembly.
Table 3-8 Monochrome Video Board Test Error Codes
Error Code Description Recommended Action 802-xx Video memory test failed. The following steps apply to error codes 802-xx and 824824-xx Monochrome video text mode xx: test failed. 1. Replace monitor and retest. 2. Replace the Advanced VGA board and retest. 3. Replace monochrome board and retest. 4. Replace the system board and retest.

Serial Test Error Codes

The 1100 series of Diagnostic error codes identifies failures with serial/parallel interface board or system board functions. Corrective action may require replacement of the serial/parallel interface board or the system board assembly.
Table 3-9 Serial Test Error Codes
Error Code Description 1101-xx Serial port test failed. 1109-xx Clock register test failed. Recommended Action The following steps apply to error codes 1101-xx and 1109-xx: 1. Check the switch settings on the Serial/Parallel Interface board (if applicable) and retest. 2. Replace the Serial/Parallel Interface board (if applicable) and retest. 3. Replace the system board and retest.
Modem Communications Test Error Codes
The 1200 series of Diagnostic error codes identifies failures with the modem(s). Corrective action may require replacement of the modem(s).
Table 3-10 Modem Communications Test Error Codes
Error Code 1201-xx 1202-xx 1203-xx 1204-xx 1206-xx 1210-xx Description Modem internal loopback test failed. Modem time-out test failed. Modem external termination test failed. Modem auto originate test failed. Dial multi-frequency tone test failed. Modem direct connect test failed. Recommended Action The following steps apply to error codes 1201-xx through 1210-xx: 1. Refer to the modem documentation for correct setup procedures and retest. 2. Check the modem line and retest. 3. Replace the modem and retest.

Error Code 6500-xx 6502-xx 6505-xx 6506-xx 6509-xx 6523-xx 6528-xx Description SCSI Disk ID drive types test failed. SCSI Disk Unconditional Format test failed. SCSI Disk Read Test Failed. SCSI Disk SA/Media test failed. SCSI Disk Erase tape test failed. SCSI Disk Random Read test failed. Media load/unload test failed. Recommended Action The following steps apply to error codes 6500-xx through 6528-xx: 1. Run the System Configuration Utility and verify the drive type. 2. Replace the SCSI disk drive signal and power cables and retest. 3. Replace the SCSI controller and retest. 4. Replace the SCSI disk drive and retest. 5. Replace the system board and retest.
SCSI/IDE CD-ROM Drive Test Error Codes
The 6600 series of Diagnostic error codes identifies failures with the CD-ROM cabling, CD-ROM drives, adapter boards, or the system board assembly. Corrective action may require replacement of the CD-ROM cabling, a CD-ROM drive, an adapter board, or the system board assembly.
Table 3-17 SCSI/IDE CD-ROM Drive Test Error Codes
Error Code Description 6600-xx CD-ROM ID failed. 6605-xx CD-ROM Read failed. Recommended Action The following steps apply to error codes 6600-xx through 6605-xx: 1. Replace the CD-ROM media and retest. 2. Check and/or replace the signal cable and retest. 3. Check the switch settings on the adapter board (if applicable). 4. Replace the SCSI controller (if applicable) and retest. 5. Replace the CD-ROM drive and retest. 6. Replace the system board and retest.
SCSI Tape Drive Test Error Codes
The 6700 series of Diagnostic error codes identifies failures with tape cartridges, tape drives, media changers, tape drive cabling, adapter boards, or the system board assembly. Corrective action may require replacement of a tape cartridge, tape drive, media changer, tape drive cabling, adapter board, or the system board assembly.
Table 3-18 SCSI Tape Drive Test Error Codes
Error Code 6700-xx 6706-xx 6709-xx 6728-xx Description SCSI Tape ID drive types test failed. SCSI Disk SA/Media test failed. SCSI Disk Erase tape test failed. Media load/unload test failed. Recommended Action The following steps apply to error codes 6700-xx through 6728-xx: 1. Run the System Configuration Utility and verify the drive type. 2. Replace the SCSI Tape drive signal and power cables and retest. 3. Replace the SCSI controller and retest. 4. Replace the SCSI Tape drive and retest. 5. Replace the system board and retest.

DAAD works by issuing multiple commands to the array controllers to determine if a problem exists. This data can then be saved to a file and, in severe situations, this file can be sent to Compaq for analysis. In most cases, DAAD will provide enough information to initiate problem resolution immediately. NOTE: DAAD does not write to the drives or destroy data. It does not change or remove configuration information.

Starting DAAD

To start DAAD: 1. Insert the DAAD diskette into drive A.
Reboot the system - OR - if you are at the DOS prompt, enter the following: A:DAAD NOTE: To generate a DAAD report without starting the interactive portion of the utility, enter the following at the DOS prompt:
DAAD filename where filename is the name of the file or report.
A dialog box is displayed, indicating the version of DAAD installed. Press the Enter (or C) key to continue, or press the Esc (or E) key to exit without continuing. 2. If you continue, a Please Wait panel is displayed, indicating that DAAD is identifying the system parameters. DAAD gathers all the information it can from all of the array controllers in the system. The time it takes to gather this information depends on the size of your system. A second Please Wait panel may be displayed to indicate that the utility is identifying the ROM version of an array controller in the system. CAUTION: Do not cycle the power; the utility must perform lowlevel operations that, if interrupted, could cause the controller to revert to a previous level of firmware if the firmware was softupgraded. When the information gathering process is complete, the main DAAD screen is displayed.
Table 3-21 lists DAAD diagnostic messages in alphabetical order.
Table 3-21 DAAD Diagnostic Messages
Message Accelerator board not detected Description Array controller did not detect a configured array accelerator board. Recommended Action Install array accelerator board on array controller. If an array accelerator board is installed, check for proper seating on the array controller board. You may need to run the System Configuration Utility and disable the array accelerator board to get this message off the screen. If there are many parity errors, you may need to replace the array accelerator board.

Accelerator error log

List of the last 32 parity errors on transfers to or from memory on the array accelerator board. Displays starting memory address, transfer count, and operation (read and write). Number of times that read memory parity errors were detected during transfers from memory on array accelerator board. Number of times that write memory parity errors were detected during transfers to memory on the array accelerator board. Array accelerator board has been permanently disabled. It will remain disabled until it is reinitialized using the System Configuration Utility. Possible data loss detected during power-up due to all batteries being below sufficient voltage level and no presence of the identification signatures on the array accelerator board. Array accelerator board has been temporarily disabled.

Hardware Requirements

To use this level of ASR-2 over a modem, you need the following:
Compaq modem or optional Hayes modem System Configuration Utility and Diagnostics Utility installed on the system partition of the hard drive ASR-2 configured to load Compaq Utilities after restart
You can also run Compaq Utilities remotely over an IPX or IP network using the Network feature:
To use Compaq Utilities on an IPX network, you must have Compaq Insight Manager 2.0 or later or an NVT (Novell Virtual Terminal) Terminal Emulator with VT100 or ANSI terminal capabilities. To use Compaq Utilities on an IP network, you must have Compaq Insight Manager 2.10 or later, or a Telnet Terminal Emulator with VT100 or ANSI capabilities.
If you are notified that ASR-2 restarted the server and you have restarted to Compaq Utilities, use the Inspect Utility or Compaq Insight Manager to view the critical error in the Critical Error Log. Run Diagnostics to diagnose and resolve the problem. You can configure ASR-2 to restart the server into Compaq Utilities to diagnose the critical error, or to start the operating system to return the server to operational status as rapidly as possible. When you enable ASR-2 to start the operating system, the server tries to start from the primary partition. In this mode, ASR-2 can page you if a critical error occurs, but you cannot access Compaq Utilities. When you enable ASR-2 to start Compaq Utilities, your server restarts after a critical error and loads Compaq Utilities from the system partition on the hard drive. You can configure your server to start Compaq Utilities in four different ways:
Without remote console support; for example, to run Compaq Utilities from the server console only With remote console support using modems for dial-in access With remote console support using a modem to dial a predetermined telephone number With remote console support through a network connection (IP or IPX)
Compaq Integrated Remote Console
The standard Compaq Integrated Remote Console performs a wide range of configuration activities. Some of the consoles features include
Accessible using ANSI terminal Operates independently of the operating system Provides for remote server reboot Provides access to system configuration Uses out-of-band communication with dedicated management modem installed in the server
For more information, see the Integrated Remote Console User Guide,that shipped with your server. IMPORTANT: Before configuring ASR-2, verify that the System Configuration Utility and Diagnostics software are installed on the system partition. ASR-2 must have this to start Compaq Utilities after a system restart. Compaq recommends this even if you configure ASR-2 to start the operating system.

The system ROM was unable to allocate enough memory to create a stack. Then, it was unable to put a message on the screen or continue booting the server. The maximum number of system resets due to ASR-2 timer expiration has been reached, resulting in the loading of Compaq Utilities.
Low system battery warning. Replace battery within 7 days to prevent loss of nonvolatile configuration memory. Failure of the battery supporting the systems nonvolatile RAM is imminent. The operating system has detected that the temperature of the system has exceeded the caution level. Accompanying data in the log notes if an autoshutdown sequence has been invoked by the operating system. An error was detected by the Diagnostics Utility. See the specific error code in this chapter for a detailed explanation.
Caution: Temperature Exceeded

Diagnostic Error

Error Detected On Boot The server detected an error during the Power-On Self-Test (POST). Up Processor Prefailure A CPU has passed an internal corrected error threshold; excessive internal ECC cache errors.
Critical Error Log Messages Continued
Message NMI - PCI Bus Parity Error Description A parity error was detected on the PCI bus.
NMI - Expansion Board A board on the expansion bus indicated an error condition, resulting in a Error server failure. NMI - Expansion Bus Master Time-Out NMI - Expansion Bus Slave Time-Out NMI - Fail-Safe Timer Expiration Processor Exception NMI - Processor Parity Error A bus master expansion board in the indicated slot did not release the bus after its maximum time, resulting in a server failure. A board on the expansion bus delayed a bus cycle beyond the maximum time, resulting in a server failure. Software was unable to reset the system fail-safe timer, resulting in a server failure. The indicated processor exception occurred. The processor detected a data error, resulting in a server failure.
Server Manager Failure An error occurred with the Server Manager/R. NMI - Software Generated Interrupt Detected Error Caution: Temperature Exceeded Software indicated a system error, resulting in a server failure.

Network Interface Fault Recovery Tracking
This feature tracks over 20 failure indication parameters, such as alignment errors, lost frames, and frame copy errors, of Ethernet and Token Ring network interfaces. It decreases network downtime by enabling diagnosis of actual network interface failures.
Memory Fault Recovery Tracking
This feature inspects the operation of the memory subsystem looking for uncorrectable memory errors.

Remote Service Features

Compaq servers have the following management features that you can access by modem or network:
Table 3-26 Compaq Servers Remote Management Features
Feature Service Session Description Provides remote access to all the utilities on the system partition, including Diagnostics utilities, Inspect, ROMPaq, Drive Array Advanced Diagnostics (DAAD), and the System Configuration Utility. Also provides the capability for remote file transfer services to and from the system partition. Provides remote diagnostic capability after you configure ASR-2 and the reset restart option to restart from Compaq Utilities. Also allows you to view Health Logs. Disk-based diagnostics can also be run locally. Press F10 during the restart process when the cursor moves to the upper-right corner of the monitor. Provides the ability to restart the server remotely from Compaq Insight Manager while the operating system is running. Allows the server to restart back to the operating system or restart to the system partition. Provides a complete system reset to all peripherals. If you select Boot to Compaq Utilities from Compaq Insight Manager, Compaq Utilities loads the appropriate remote services so that remote access is available. If network status is enabled, network support is loaded. If Dial-In status is enabled, the modem is set to auto-answer. Allows you to run the System Configuration Utility remotely. You can also run the remote configuration utility locally. Press F10 during the restart process when the cursor moves to the upper-right corner of the monitor. Allows you to update the server firmware remotely. Uses firmware images on the system partition that might have been previously uploaded with the file transfer services.

rapid recovery services 3-53 rear panel components, illustrated 4-1 recovery attended 3-54 evironmental 3-54 rapid recovery services 3-53 software error 3-54 unattended 3-54 remote service features 3-67 utilities 3-19 replacement battery, illustrated 1-2 return kit, spare part number 1-4 right side access panel illustrated 1-1 removing and replacing 2-8 RJ-45 connector 4-1, 4-3
operating specifications 5-1
pager settings, illustrated 3-59, 3-60 parallel port connector 4-1 POST (Power-On Self Test) error messages 3-4 POST (Power-On Self-Test) defined 3-4 Power cable folding and routing diagram 2-13 power connector 4-1 power module spare part number 1-3

Index-5

ROMPaq Firmware Upgrade Utility 3-2 to upgrade the ROM 3-68 run utilities 3-2
I/O board Continued spare part number 1-3 system maintenance switch 4-7 unit, specifications 5-2 Systems Reference Library 3-53
safety warnings 2-3 SCSI A bus backplane connector 4-8 B bus backplane connector 4-8 external connector 4-1 server health logs 3-62 warnings and precautions 2-3 SmartStart and Support Software CD-ROM 2-1, 3-2 running utilities 3-3 software error recovery 3-54 Spare Parts List 1-3 specifications cables diskette 5-6 IDE/CD 5-6 power 5-7 Wide SCSI 5-7 CD-ROM drive 5-5 DIMMs 5-4 diskette drive 5-4 system unit 5-2 static electricity 2-1 storage automatic reconstruction, defined 3-66 storage fault recovery tracking, defined 3-66 support software, running utilities 3-3 switch settings 4-7 symbols in equipment 2-2 system Configuration Utility 2-1 accessing 3-2 main menu 3-19 menu 3-2 fan backplane connector 4-8 illustrated 1-1 processor board connector 4-2 removing and replacing 2-15 spare part number 1-3 I/O board cage, removing and replacing 2-14 components 4-5 illustrated 1-2
Telephone Numbers viii test computer 3-19 test error codes advanced VGA board 3-29 Comapq network interface cards 3-32 diskette drive 3-25 fixed disk drive 3-27 keyboard 3-23 memory 3-22 modem communications 3-26 monochrome video board 3-25 NetFlex and token ring controllers 3-31 parallel printer 3-23 pointing device interface 3-35 POST error messages 3-4, 3-5, 3-6, 3-7, 3-8, 39, 3-10, 3-11, 3-12, 3-13, 3-14, 3-15, 3-16, 317, 3-18 primary processor 3-21 procedure 3-19 SCSI fixed disk drive 3-33 SCSI tape drive 3-34 SCSI/IDE CD-ROM drive 3-33 serial 3-26 server manager/R board 3-34 tape drive 3-28 video display 3-24 tools 2-1 top cover illustrated 1-1 removing and replacing 2-7 spare part number 1-3 top panel illustrated 1-1 removing and replacing 2-7