HP De s k J e t 0 C P rin t e r
M o d e l N u m b e r an d D e s c r i p t i o n
Model Number and Description

HP DeskJet 870C Printer

Printer Name HP DeskJet 870Cse Printer HP DeskJet 870Cxi Printer

Model Numbers C4565A

Availability U.S. only
Description Fast black and color personal printer for professionals. Printer may be locally shared, or network connected. Fast black and color personal printer for professionals. Printer may be locally shared, or network connected.

C4555A

Worldwide

F ro n t V ie w

Front View

Access Door

Resume Button & Light Print Cartridge Latches

Print Cartridge Cradles

Single Sheet Feeder
IN Tray Paper Width Adjuster Paper Length Adjuster Power Button & Light

2145001

R e ar V i e w

Rear View

IEEE-1284 Interface Port (MS DOS/Windows)

Macintosh Interface Port

When looking at the rear, the power plug is on the left side of the printer.
O rd e rin g P rin t e r O p t io n s

Ordering Printer Options

Localized Printer Options (HP DeskJet 870Cxi)
Region or Country Argentina Asia Pacific/ U.K. cord Australia Brazil Canada Manual Language Spanish Intl English English Portuguese Intl English and French Intl English Czechoslovakian Danish Intl English French German Dutch Italian Finnish Greek Printer Option Number C4555A AC8 C4555A ARS C4555A ABG C4555A AC4 C4555A A2L Power Cable 8120-6175 8120-6173 8120-6175 8120-6836 8120-6836 Manual Kit C4565-60047 C4565-60040 C4565-60040 C4565-60045 C4565-60040 C4565-60034 ARV C4555A AKB C4555A ABY C4555A ABB C4555A ACS C4555A ACT C4555A ACU C4555A ARP C4555A ABX C4555A AB7 8120-6174 8120-6174 8120-6178 8120-6174 8120-6174 8120-6174 8120-6174 8120-6174 8120-6174 8120-6174 C4565-60040 C4565-60030 C4565-60031 C4565-60040 C4565-60034 C4565-60035 C4565-60032 C4565-60041 C4565-60033 C4565-60036 Printer Software Kit PC: C4565-60022 MAC: C4565-60003 PC: C4565-60002 MAC: C4565-60003 PC: C4565-60002 MAC: C4565-60003 PC: C4565-60020 MAC: C4565-60003 PC: C4565-60002 MAC: C4565-60003 PC: C4565-60012 MAC: C4565-60025 PC: C4565-60002 MAC: C4565-60003 PC: C4565-60008 MAC: C4565-60003 PC: C4565-60009 MAC: C4565-60003 PC: C4565-60002 MAC: C4565-60003 PC: C4565-60012 MAC: C4565-60025 PC: C4565-60013 MAC: C4565-60026 PC: C4565-60010 MAC: C4565-60003 PC: C4565-60016 MAC: C4565-60003 PC: C4565-60011 MAC: C4565-60003 PC: C4565-60052 MAC: C4565-60003
Caribbean Czech. Republic Denmark Europe Europe Europe Europe Europe Finland Greece

Continued on next page

Localized Printer Options (HP DeskJet 870Cxi) (Cont.)
Region or Country Hong Kong Hungary India Israel Jordan, Lebanon, N. Africa Latin America Latin America Middle East North Asia Norway Philippines Poland Portugal Russia Russia Saudi Arabia Singapore Manual Language Intl English Hungarian Intl English Hebrew Arabic Printer Option Number C4555A AB5 C4555A AKC C4555A ACJ C4555A ABT C4555A ARW Power Cable 8120-6173 8120-6174 8120-6180 8120-6181 8120-6174 Manual Kit C4565-60040 C4565-60038 C4565-60040 C4565-60037 C4565-60029 Printer Software Kit PC: C4565-60002 MAC: C4565-60003 PC: C4565-60014 MAC: C4565-60003 PC: C4565-60002 MAC: C4565-60003 PC: C4565-60052 MAC: C4565-60003 PC: C4565-60052 MAC: C4565-60003 PC: C4565-60022 MAC: C4565-60003 PC: C4565-60002 MAC: C4565-60003 PC: C4565-60052 MAC: C4565-60003 PC: C4565-60002 MAC: C4565-60003 PC: C4565-60018 MAC: C4565-60003 PC: C4565-60002 MAC: C4565-60003 PC: C4565-60019 MAC: C4565-60003 PC: C4565-60020 MAC: C4565-60003 PC: C4565-60021 MAC: C4565-60003 PC: C4565-60052 MAC: C4565-60003 PC: C4565-60052 MAC: C4565-60003 PC: C4565-60002 MAC: C4565-60003
Spanish English Arabic Intl English Norwegian Intl English Polish Portuguese Cyrillic Intl English Arabic Intl English
C4555A ABM C4555A ACH C4555A ARU C4555A ART C4555A ABN C4555A A2K C4555A AKD C4555A AB9 C4555A ACB C4555A AR3 C4555A ARG C4555A AB4
8120-6836 8120-6836 8120-6173 8120-6174 8120-6174 8120-6836 8120-6174 8120-6174 8120-6174 8120-6174 8120-6836 8120-6173
C4565-60047 C4565-60004 C4565-60029 C4565-60040 C4565-60043 C4565-60040 C4565-60044 C4565-60045 C4565-60046 C4565-60040 C4565-60029 C4565-60040
Region or Country South Africa South America Spain Swedish Switzerland Switzerland Switzerland Switzerland Thailand Turkey U.K. United States Manual Language Intl English Spanish Spanish Swedish German French Intl English Italian Thai Turkish Intl English U.S. English Printer Option Number C4555A ACQ C4555A AKV C4555A ABE C4555A ABS C4555A ABP C4555A ABQ C4555A ACD C4555A ACN C4555A AB3 C4555A AB8 C4555A ABU C4555A ABA Power Cable 8120-6180 8120-6174 8120-6174 8120-6174 8120-6179 8120-6179 8120-6179 8120-6179 8120-6174 8120-6174 8120-6173 8120-6836 Manual Kit C4565-60040 C4565-60047 C4565-60047 C4565-60048 C4565-60035 C4565-60034 C4565-60040 C4565-60041 C4565-60049 C4565-60051 C4565-60040 C4565-60004 Printer Software Kit PC: C4565-60002 MAC: C4565-60003 PC: C4565-60022 MAC: C4565-60003 PC: C4565-60022 MAC: C4565-60003 PC: C4565-60023 MAC: C4565-60003 PC: C4565-60013 MAC: C4565-60026 PC: C4565-60012 MAC: C4565-60025 PC: C4565-60002 MAC: C4565-60003 PC: C4565-60016 MAC: C4565-60003 PC: C4565-60002 MAC: C4565-60003 PC: C4565-60002 MAC: C4565-60003 PC: C4565-60002 MAC: C4565-60003 PC: C4565-60002 MAC: C4565-60003

From Start to Business Print Kit
CD-ROM with 660 templates designed for internal business communications (letterhead, proposals, flyers/brochures, business cards, etc.) How-to guide for effective business communications and creating a positive business image Media samples: 10 sheets of premium inkjet paper, 30 sheets of bright white inkjet paper

F o n t s In c l u d e d

Fonts Included
Note HP FontSmart for MS Windows (included with your printers software) displays each fonts appearance, and allows you to add or remove fonts from your font list as you need them.
Scaleable TrueType fonts for MS Windows
Albertus Albertus Extra Bold Antique Olive Antique Olive Compact Arial Arial Narrow Arial Black PL Benguiat Frisky Bertram Bodoni Bodoni Black Book Antiqua ITC Bookman Old Style Century Gothic Century Schoolbook Challenge Extra Bold Clarendon Clarendon Condensed Bold Clarendon Extra Bold Coronet Corsiva Courier Garamond Gill Sans Gill Sans Light Gill Sans Light Gill Sans Condensed Gill Sans Extra Bold Gloworm CG Goudy Oldstyle CG Goudy Oldstyle Extra Bold Graphite Light Graphos Letter Gothic Lucida Casual Lucida Casual Italic Marigold Metrostyle Metrostyle Extended Milestones Nadianne Bold Old English CG Omega Ozzie Black Party CG Poster Bodini Pompeii Capitals Signet Roundhand Sorts Strider Symbol Theatre Antione CG Times Times New Roman Univers Univers Condensed Univers Light Condensed Univers Extended Wingdings
Scaleable TrueType fonts for Macintosh
Arial Black Arial Narrow Arial Narrow Italic ITC Avant Garde ITC Avant Garde Bold PL Benguiat Frisky Bernhard Modern ITC Bookman ITC Bookman Italic ITC Bookman Bold ITC Bookman Bold Italic Cooper Black Dom Casual Graphite Light Graphite Light Narrow Lucida Casual Lucida Casual Italic Milestones New Century Schoolbook New Century Schoolbook Bold New Century Schoolbook Bold Italic Phyllis CG Poster Bodini Signet Roundhand ITC Zapf Chancery ITC Zapf Dingbats

In t e r n a l F o n t s

Internal Fonts
All fonts included with the HP DeskJet 870C series printers are scalable fonts. These fonts are available in portrait and landscape orientation. There are no bitmapped fonts installed in the printer.

Printer Memory

Category Built-In ROM Built-In RAM Receive Buffer Specification 2 MB 0.5 MB 32 Kbytes
P r o d u c t P e r f o r m an c e S p e c i f i c at i o n s
Product Performance Specifications
HP DeskJet 870C series printers print a true 600 DPI dot size. In the Normal mode, 300x300 data is sent which the printer REts to 600x600. This happens very quickly because the conversion uses a hard-coded table to convert to 600x600 rather than an on-the-fly algorithm. In the Best mode, 600x600 data is sent to the printer and used directly. Although somewhat slower than the Normal mode, this approach produces the highest quality. In either case, internal fonts are stored as outlines which are rendered directly to 600x600 or 300x300 depending upon print mode. Print Speed
Print Mode Best Normal EconoFast Black Text Print Speedppm 7 ppm 8.0 ppm Color Print Speed 1 1.0 ppm 2.0 ppm 4 ppm
1. Approximate figures. Exact speed will vary depending on the system configuration, software program, and document complexity.
Print Modes Print Mode EconoFast Plain Paper 300 x Pass Color 1 Pass Black Normal 1 300x300 Black (REt to 600x600) 300x300 Color (with CREt) 2 Pass Color 1 Pass Black Best 600 x 600 Black 600 x 300 Color (with CREt) 4 Pass Color 3 Pass Black 300x300 Black (REt to 600x600) 300x300 Color (with CREt) 4 Pass Color 3 Pass Black 600 x 600 Black 600 x 300 Color (with CREt) 8 Pass Color 4 Pass Black 300x300 Black (REt to 600x600) 300x300 Color (with CREt) 4 Pass Color 3 Pass Black 600 x 600 Black 600 x 300 Color (with CREt) 8 Pass Color 4 Pass Black 300x300 Black (REt to 600x600) 300x300 Color (with CREt) 4 Pass Color 3 Pass Black 600 x 600 Black 600 x 300 Color (with CREt) 8 Pass Color 4 Pass Black HP Premium N/A Glossy Paper N/A Transparency N/A
1. In the Normal mode, a special Text/Lines mode is supported that optimizes performance and quality when only text and lines are present on the page. The printer uses this mode on a pageby-page basis if the following are true: All text (of any color) is less than 24 pt. All lines (of any color) are less than 4 pt. (including framed objects) There are no more than 75 lines on the page Only lines and text occur on the page.

DOS Graphics Resolution

75 dpi 150 dpi 300 dpi

P ap e r H an d l i n g

Paper Handling
Category Paper Grain Paper Weight Envelope Weight Card Stock Weight IN Tray Capacity Envelope Feeder Capacity OUT Tray Paper Capacity OUT Tray Envelope Capacity Single Sheet Capacity Card Stock Capacity Label Capacity Specification Long Grain Only 16 to 36 lb (60 to 135 g/m2) 20 to 24 lb (75to 90 g/m2) 110 lb Maximum, 8.5 pt Maximum Thickness (110 to 200 g/m2) 150 Sheets of 20 lb Paper Up to 15 Envelopes Up to 50 Sheets of 20 lb Paper Up to Sheet at a Time Up to 30 Cards Up to 25 Sheets

Part Number 51641A 51645A Description Color Inkjet Print Cartridge (Cyan, Magenta, and Yellow Inks) High Capacity Inkjet Print Cartridge (Black)
Print Cartridge Specifications
Specification Hewlett-Packard Print Cartridges
Type Ink Base 51645A (Black) 51641A (Color) Print Cartridge Life 51645A (Black)1 51641A (Color)2 Typical Usable Ink 51645A (Black) 51641A (Color) Number of Nozzles 51645A (Black) 51641A (Color) Pen Speed 51645A (Black) 51641A (Color) Shelf Life Vertical Resolution
Plain paper drop-on-demand Thermal InkJet printing Pigment Based Ink Dye Based Ink 840 Pages at 5% Density 460 Pages at 15% Density 41 ml 16 ml per Chamber 300 Nozzles 192 Nozzles (64 per Color) 12 kHz 6 kHz 18 Months 300 dpi
1. The 51645A print cartridge life is based on an 8 in. x 10 in. printable area with a 5% printing density. 2. The 51641A print cartridge life is based on an 8 in. x 10 in. printable area with a 15% printing density. The printing consists of 10% composite black and 15% of the following colors: cyan, magenta, yellow, green, red and blue.
Thermal Inkjet Technology
The HP DeskJet printer family uses Thermal InkJet II (TIJ II) technology. This technology centers on a disposable print cartridge which propels ink out of 300 nozzles (192 nozzles on the color print cartridge). The basic principle of TIJ II is to apply heat to a tiny measure of ink until it expands and is propelled through a nozzle. This is achieved by first filling a small reservoir, known as the firing chamber, with ink. The next step is to heat the ink with a thin-film resistor layered above the firing chamber. As the ink heats up, it expands to form a bubble. As the bubble continues to expand and burst, it is forced through the nozzle located below the firing chamber. This process is repeated up to 12,000 times per second and creates residual heat in the resistor which must be removed. A layer of silicon placed above the resistor transfers the residual heat from the resistor.

Print Cartridge Safety

If ink is accidentally ingested, contact the HP Health Line 1 (800) 457-4209 in North America. From all other international locations the HP Health Line can be reached by calling 1 (503) 494-7199. For health related issues, this line is staffed 24 hours per day.
Material Safety Data Sheet (MSDS)
A Material Safety Data Sheet (MSDS) is available for the print cartridges. The MSDS includes product identification, characteristics of the ink, and precautions for handling and use. You can request a MSDS at the following address: Hewlett-Packard Customer Information Center Department MSDS 19310 Pruneridge Avenue Cupertino, CA 95014 Mailstop 49AS Telephone 1 (800) 752-0900 Ask for Department MSDS (6:00 AM to 5:00 PM Pacific Time) The Material Safety Data Sheet is also available from the following sources: HP forums of electronic bulletin board services HP FIRST Customer Support Centers Refer to Service and Support/Resources for access to the above resources.

Print cartridge may need to be restored Excessive use of the print cartridge cleaning routine Print cartridge stored outside of the printer Refilled print cartridge
Print cartridge prematurely removed from its sealed container Incorrect estimate of pages printed with the print cartridge Faulty print cartridge

Printer hardware problem

Short color print cartridge life
Print Cartridge Cleaning Routine
If rows of dots are missing on printouts, try cleaning the print cartridge by using the print cartridge cleaning routine in the printer. Refer to "Troubleshooting Information/Printer Diagnostic Information/Print Cartridge Cleaning".

Clearing Clogged Nozzles

If rows of dots are missing, if the print cartridge contains ink, and if the print cartridge cleaning procedure did not solve the problem, the print cartridge may have clogged nozzles. Replace the print cartridge.

Printout Missing Dots

Horizontal rows of dots missing on printouts may be the result of a connection problem between the printer carriage contacts and the print cartridge contacts. For information about solving missing dot problems, refer to "Troubleshooting Information/Print Quality Problems/Missing Dots".

Print Quality Problems

Refer to "Troubleshooting Information/Print Quality Problems/Misc. Print Quality Problems".

Media Part Numbers

The following are general guidelines for the selection and loading of paper and media in HP DeskJet and DeskWriter printers. For information about your specific printer, refer to Users Guide/Printable Area and Paper Handling. HP Media Part Numbers
Product Name HP Premium Inkjet Paper (Not for use with photo pen) HP Premium Inkjet Papern (Not for use with photo pen) HP Premium Transparency Film HP Premium Transparency Film HP Premium Transparency Film HP Premium Transparency Film HP Premium Glossy Paper HP Premium Glossy Paper HP Premium Glossy Paper HP Premium Glossy Paper HP Greeting Card Paper Description U.S. Letter/A-size coated paper for premium DeskJet printing Dimensions 216 x 279 mm (8.5 x 11 in) Package Size 200 sheets Part Number 51634Y
European/A4-size coated paper for premium DeskJet printing

210 x 297 mm

200 sheets

51634Z

U.S. Letter/A-size transparency film for presentation-quality overheads European/A4-size transparency film for presentation-quality overheads U.S. Letter/A-size transparency film for presentation-quality overheads European/A4-size transparency film for presentation-quality overheads U.S. Letter/A-size glossy paper European/A4-size glossy paper U.S. Letter/A-size glossy paper European/A4-size glossy paper A-size paper and matching envelope for Quarter fold cards

216 x 279 mm (8.5 x 11 in) 210 x 297 mm

20 sheets

C3828A

C3832A

50 sheets

C3834A

C3835A
216 x 279 mm (8.5 x 11 in) 210 x 297 mm 216 x 279 mm (8.5 x 11 in) 210 x 297 mm 216 x 279 mm (8.5 x 11 in)
10 sheets 10 sheets 50 sheets 50 sheets 20 ea
C3833A C3831A C3836A C3837A C1812A
HP Media Part Numbers (Cont.)
Product Name HP Bright White InkJet Paper HP Bright White InkJet Paper HP Banner Paper1 HP Banner Paper1 HP Photo Paper2 HP Photo Paper2 HP Photo Paper Greeting Card (Available Spring 97)2 HP Photo Paper Greeting Card (Available Spring 97)2 HP Photo Paper Invite Card (Available Spring 97)2 HP Photo Paper Invite Card (Available Spring 97)2 Description U.S. Letter/A-size treated paper great for two-sided printing European/A4-size treated paper great for two-sided printing U.S. Letter/A-size Z-Fold, bothside printable European/A4, Z-fold, both-side printable U.S. Letter/A-size glossy paper great for photos European/A4-size glossy paper great for photos U.S. Letter/A-size glossy paper great for photos Dimensions 216 x 279 mm (8.5 x 11 in) 210 x 297 mm Sheets per Pack 500 sheets 500 sheets 100 sheets 100 sheets 20 sheets 20 sheets 20 sheets Part Number C1824A

C1825A

216 x 279 mm (8.5 x 11 in) 210 x 297 mm 216 x 279 mm (8.5 x 11 in) 210 x 297 mm 216 x 148.5 mm (8.5 x 5.5 in) 210 x 297 mm
C1820A C1821A C1846A C1847A C1848A
European/A4-size glossy paper great for photos

C1849A

Glossy paper and matching envelopes for half-fold Invite Card with two-sided printing Glossy paper and matching envelopes for half-fold Invite Card with two-sided printing
216 x 148.5 mm (8.5 x 5.5 in) 148 x 210 mm

C1850A

C1851A
1. Verify through your Users Guide the applicability of using banner paper with your printer. 2. Verify through your Users Guide the applicability of using photo paper with your printer.

Selecting Paper Tips

Tips for Selecting and Using Paper
For paper handling and printable area specifications, refer to Product Information/Specifications. Always use paper that conforms to the products specifications. Refer to Product Information/Specifications. Most plain paper manufactured for photo-copying produces good results for most printing needs. However, cotton bond paper, HP Premium Inkjet Paper, and HP Premium Glossy Paper produce excellent printing results for special projects. Before you purchase large quantities of a certain type of paper, print on both sides of a few sheets to determine if it provides acceptable quality printing on its "print side." (See "Determining the Print Side of Media.") Be sure that your paper does not have tears, dust, wrinkles, or curled or bent edges.
Tips for Selecting and Using Envelopes
Always use envelopes that conform to the products Specifications. Refer to Product Information/Specifications. Before you purchase large quantities of a certain type of envelope, first sample its ease of use with the printer to determine whether it's compatible. Use high quality envelopes that are thin and sharply creased. Do not use envelopes that are shiny or embossed or that have clasps or windows. Do not use envelopes with thick or crooked edges, or envelopes that are damaged, curled, wrinkled, or irregularly shaped.

Determining the Print Side of Media
Insert all paper, cards, envelopes, labels, transparencies and banner paper print-side down into the IN tray of the printer. Here are some tips for loading media print side down: For plain paper, load the side identified by the papers packaging as the printside face down. For letterhead paper, load the letterhead side down and facing the back of the paper tray. For HP Premium Inkjet Paper, load face down the side identified on the packaging as the print side with the corner arrow facing the back of the paper tray. For HP Premium Glossy Paper, load the glossy side down. For index cards or postcards, load the side designed to be written upon face down. For envelopes, load the side you address face down For labels, load the paper side down (the slick side up). For HP Premium Transparency Film, load the rough side down with the sensing strip facing the back of the paper tray. For HP Premium Banner Paper, load face down the side identified on the packaging as the print side with the corner arrow facing the back of the paper tray.
Using the Single-Sheet Feeder
If your printer is equipped with a single-sheet feeder, the single-sheet feeder allows you to feed a single sheet of paper or other media into the printer without unloading the IN tray. The single-sheet feeder slides freely to the right and left to accommodate the width of the media you insert. Always use paper and other media that conform to the products Specifications. Refer to Product Information/Specifications.
Part Numbers and Other Information
Power Cord Plug Type Country or Region US, Canada, Mexico, Korea, Taiwan, Arabic Countries

2121601

Regions AC Voltage 120V

HP Part Number 8120-6836

Japan Eastern and Western Europe, Jordan, Lebanon, North Africa, Russia

8120-6176

8120-6174

2121602

2121603

8120-6173

Switzerland

8120-6179

2121604

South Africa India

2121605

8120-6180

Australia New Zealand Mainland China

2121606

8120-6175

Denmark

2121607

8120-6178

CompuServe

Printer drivers and interactive sharing of technical information are available on CompuServe's HP Peripherals forum (GO HPPER). To subscribe in the United States, call CompuServe, Inc., at (800) 524-3388 and ask for representative #51 (This service is not operated by Hewlett-Packard). To subscribe in the United Kingdom, call toll-free (0800) 289378 or (614) 529-1349. To subscribe world-wide, call (614) 529-1349.

Internet

Printer drivers and product support information can be obtained through the World-Wide Web as follows: URL ttp://www.hp.com/home.html or, www.hp.com/go/cposupport
Updated Printer Drivers by Mail
HP's Distribution Centers provide printer drivers and printer driver updates. Worldwide Fulfillment Information
Driver Distribution US and Canada Languages Available English French Spanish UK (0) is used only when calling within the country English - - 44 (0) 511 French - - - 44 (0) 343 German - - 44 (0) 353 Spanish - - 44 (0) 012 Italian - - - 44 (0) 013 Mon - Fri, 8:30 am to 6 pm CET, (except Wed 8:30 am to 4 pm CET) Asia Pacific (Singapore) All localized languages 4477 Mon - Fri 8:30 am5:30 pm Singapore time 6099 Mon - Fri 8:30 am5:30 pm Australian Eastern Time 4499 (24 hours a day - 7 days a week) 5631 (24 hours a day - 7 days a week) (Within UK) (Outside UK) Telephone Or der s 970-339-7009 Mon - Sat, 24 Hours per day Fax Or der s 970-3307655 Mail Or der s US Driver Fulfillment for Hewlett-Packard PO Box 1754 Greeley, CO 80623 European Fulfillment for Hewlett-Packard c/o Starpack International, Ltd. PO Box 63 Hartlepool Cleveland TS25 2YP United Kingdom Fulfillment: Plus Pte Ltd. No. 51, Ubi Ave 3 Singapore 1440 Fulfillment: Plus Pty Ltd. Private Bag 75 Alexandria NSW Australia 2015

Australia (Sidney)

All localized languages
U. S. S e r v i c e S u p p o r t C o n t r ac t s
U.S. Service Support Contracts
HP Express Exchange Service
Hewlett-Packard offers an express exchange service to minimize product downtime. With HP Express Exchange Service, a replacement unit is available by 10:30 the next working day. HP Express Exchange provides next day exchange service (same as HP SupportPack) but the fee is based on a per incident of repair rather than throughout the warranty period. This service does not need to be purchased within 30 days of the printer purchase date. To order the HP Express Exchange Service, call toll-free at 800-835-4747; ask for ext. 524.

Country Austria Belgium Denmark Finland France Germany Italy Netherlands Norway Sweden Switzerland United Kingdom United States Worldwide Number + 43 (222) 251658 + 32 (2) 778-3819 + 45 (45) 991905 (9600) HP MICRO *HP# + 39 (2) 9210-4244 + 31 (20) 647-5433 + 47 (2) 273-5697 + 46 (8) 750-6262 + 41 (64) 560200 + 44 (1344) 361891 + 1 (208) 344-1691 Int Code + 1 (208) 344-1691 Baud Rate 2400, 4800, 9600, 14400, 19200, 28000, or ISDN 1200, 2400, 4800, 9600, 14400 300, 1200, 2400, 4800, 9600, 14400 2400, 4800, 9600, to 14400 (Service Minitel) Datex J-BTX System Up to 14400 2400, 9600, 14400 2400, 4800, 9600, 14400, 19200 2400, 4800, 9600, 14400 Up to 19200 or ISDN Up to 14400 300, 1200, 2400, 4800, 9600, 14400 300, 1200, 2400, 4800, 9600, 14400
Set your modem for no parity, 8 data bits, and 1 stop bit (N, 8, 1).
HP FAXback on Demand - HP FIRST
You can use this service to select documents, such as product descriptions and technical information, which are then faxed to you. To access this service, use the handset on your fax machine and dial the appropriate number from the table in this section. Use the following steps to use HP FIRST: 1. Call the system. You will need to use a touch-tone telephone or the phone set of your fax machine. A voice prompt will welcome you and guide you to the information you need. You will also need to give the phone number of the fax machine where you wish to receive the documents you select. 2. We suggest you initially request the index which lists all available documents. 3. Once you receive the HP FIRST index, choose the documents you need. 4. Call HP FIRST again. A voice prompt will ask you for the index number of the documents you have selected and would like to have faxed to you. 5. Selected documents will be sent immediately to the fax number you have specified. Note To obtain documents in English from outside the UK, dial your international access code and then (31) 5792 (international toll rates applicable).
HP FIRST Telephone Numbers
Country (Language) Austria (German) Australia (English) Denmark (Danish) Belgium (French) Belgium (Dutch) Europe (English) Finland (Finnish) France (French) Germany (German) Hong Kong (English) Italy (Italian) Korea (Korean) Netherlands (Dutch) Norway (Norwegian) Singapore (English) Spain (Spanish) Sweden (Swedish) Switzerland (French) Switzerland (German) UK US Worldwide Telephone Number 0660-8128 61-3-27 800-1906 (31) 5792 9800-13134 05-905900 0130-1678-59020 82-2-43 06-0222420 800-11319 65-51 900-993123 020-795743 155-1526 155-(800) 333-1917 Int Code + 1 (208) 344-4809

Selecting Manual with Print in Grayscale selected, allows access to the Option dialog box which provides control over intensity and halftoning.
Manual Grayscale Options Dialog Box

Paper Property Page

Paper Property Page Options
Option Orientation Paper Options Description Choose portrait or landscape. Paper Size: Allows selection of numerous paper sizes. To use a paper size not listed, select Custom. Paper Type: Allows you to t ell the printer the type of paper upon which you are about to print. (Lets the printer decide which settings to use to give you the best results.) Cut-Sheet: Allows the use of cut-sheet paper, or, Banner: Allows the use of continuous-feed (Z-fold) banner paper. See description of banner printing below. Two-Sided (Manual Duplex) Printing Allows you to manually print both sides of plain paper to economize and help conserve resources. Allows you to select the two-sided mode you prefer: Book or Tablet. For more information about two-sided printing, see below. Prints in reverse order (last page first). Collates pages when printing multiple copies. Allows you to reverse the printout horizontally.
Ordered Printing Flip Horizontal
Paper Property Page Options (Cont.)
Option Copies Description Allows selection of multiple copies. (Do not change this setting unless you want multiple copies all the time. Generally, specify the number of copies required from within your application.) Saves the current settings as the default settings for the printer. Opens the on-line HP DeskJet 820 Help. Accepts changes. Cancel changes. Applies the settings only to document to be printed. Does not change the default settings.
Default Help OK Cancel Apply
Two-Sided Printing (Manual Duplex)
The printer driver can be set to print both sides of plain paper to economize and help conserve resources. Note Two-sided printing is available for all sizes of paper. However, you cannot use two-sided printing on envelopes, transparencies, labels, glossy paper, or premium paper.

Page Setup

Before printing choose Page Setup from the File menu. The Page Setup Dialog Box

Page Setup Options

HP DeskJet 870C Page Setup Options Media Size: Media: Orientation: Reduce/Enlarge Flip Horizontal Two-sided Printing Save as Default Service Options Help Custom. Margins. Print. {Current Program} Help Default. Apply Size and Orientation To: The pop-up menu displays selections supported by the printer. The media may be either plain paper or one of HPs special media types. Portrait or landscape. Valid range: 25% 400%. Allows the printout to be reversed horizontally. Allows manual duplex (two-sided) printing. Save the current settings as the default settings for the Page Setup and ColorSmart options. Opens the Service dialog box, which is used for print cartridge maintenance. Opens the ColorSmart Options dialog box which is used to change some of the ColorSmart options. Opens the HP DeskJet 870C on-screen help. Allows you define custom paper for the printer. Provides access to the margin settings menu for the program from which you are printing. Provides immediate access to the Print menu. Opens the on-screen help provided by the program from which you are printing. Allows you to change the default settings for document layout. Allows you to apply size and orientation changes to selected sections of a document, or the whole document.

Printing Documents

When printing from the Finder, you can select multiple documents for printing in succession. These documents need not have the same specifications nor have been created with the same software application. The printing specifications for each document are used when that document is printed. However, the printer does not notify you if the documents require different sizes or types of paper. Choose Print from the File menu to see the Print Dialog box. How to Print
Two Ways to Access the Print Dialog From within an application From the Finder Choose Print from the File menu. Select the document you want to print by clicking on the document icon(s) and choosing Print from the File menu.

The Print Dialog Box

Print Options
HP DeskJet 870C Print Options Quality: Best Normal EconoFast Print all pages or a specified range of pages. Print multiple copies of a document. (The range is 1 to 9999.) Print color documents in grayscale (black and white and shades of gray). Print the last page of a document first so that the first page is on top of the stack in the output tray. This provides documents in the correct order when printing is complete Display a preview of the printer output. Provides access to the ColorSmart Options dialog. Opens the HP DeskJet 870C on-screen help.

T ro u b le s h o o t in g Hin t s

Troubleshooting Hints

The table below describes DeskJet and DeskWriter printing system problems along with their causes and solutions. Note To save time diagnosing printing system problems, the Possible Cause column in the table below is given with the most likely cause listed first. If the printing system does not respond correctly after trying the first solution, proceed the next, etc.
Printing System Problems, Causes and Solutions
Problem Printer does not print. (Power light on, Form Feed light off) Possible Cause The printer driver is still preparing data to send to the printer. The interface connection or the interface cable has failed. Solution Wait a few minutes. Some computers take several minutes of processing time before sending any data to the printer.
1. Verify the interface cable is an approved interface cable. (Must conform to IEEE 1284-B standards) 2. The interface cable may be faulty. Check the interface cable connections or try another interface cable. 3. Wrong interface connection. For example, the printer is connected to the serial port (e.g. COM1) rather than a parallel interface port.
Failure of the host computer.
1. Verify the host is operating correctly by printing to another printer. 2. The computer-to-printer connection has failed. Unplug the printer from the host computer and try printing a self-test. If the self-test prints OK, verify the host computer and interface cable are functional by printing to a different printer using the same printer port and printer cable.
The problem is caused by TSR programs or the application software.
1. Close (or rem-out) any screen saver or other TSR (Terminate Stay Resident) software programs (such as MacDisk) that are open and running in the background. Restart your computer. 2. Your software program is not set up for the printer. Follow the instructions in your software program manual for setting up the software to run with the printer.
Printing System Problems, Causes and Solutions (Cont.)
Problem Printer does not print. (Cont.) (Power light is on, the Form Feed light is off) Possible Cause The wrong printer is selected Solution (MS Windows) Open the Printers dialog box in the MS Windows Control Panel and verify that the correct printer is selected. (An on-screen message may ask you to open Page Setup in your application.) (Macintosh) Open the Chooser, select the correct printer, and close the Chooser. (An on-screen message may ask you to open Page Setup in your application.) The problem is caused by the printer driver. The printers name does not appear in the Installed Printers list in the Printers dialog box in the MS Windows Control Panel. The problem is caused by the application software or the printer driver. It may be necessary to reinstall the printer driver software using the instructions from the setup card. 1. Close all TSRs (screen savers and other software that runs in the background). 2. Exit and then restart MS Windows. 3. Verify all TSRs remained closed. 4. Reinstall the printer driver using the instructions from the setup card. 1. Restart Windows and print the self-test from the HP Toolbox. 2. Verify the proper printer driver and parallel port are selected. The printer drivers name should appear in the Installed Printers dialog box. 3. Close any screen saver or other TSR (Terminate Stay Resident) software programs that are open and running in the background. Restart your computer. 4. It may be necessary to reinstall the printer driver software using the instructions from the setup card. 5. Your software program is not set up for the printer. Follow the instructions in your software program manual for setting up the software to run with the printer. Continued on next page

ECP Mode

ECP mode provides a true bi-directional link between the printer and the host computer. HP DeskJet printers and most computer hosts can operate in ECP mode. ECP mode, combined with the HP proprietary communication protocol, allows the Remote Control Panel for DOS and the HP DeskJet Status Monitor for MS Windows to receive and display status information from the printer.
H P D e s k Wri t e r P ri n t e rs

HP DeskWriter Printers

Cable Type AppleTalk Network RS-422-A High-Speed Clocked Serial HP Cable Part Number 92215N 92215S Apple Cable Part Number M2068 M0197
HP DeskWriter printers have an 8-pin mini-DIN interface connector port. This connector port is compatible with RS-422-A serial, AppleTalk, and high-speed externally-clocked serial mode communication. The printer automatically determines if it is connected to an AppleTalk network or directly to a Macintosh printer port. Communication Modes and Supported Protocols
Category Communication Modes Macintosh I/O Connector RS-422-A High-speed Serial AppleTalk (230.4 Kbaud) Macintosh Protocols Serial Pacing Protocol (SPP) AppleTalk Transaction Protocol (ATP) AppleTalk Link Access Protocol (ALAP) Datagram Delivery Protocol (DDP) Echo Protocol (EP) Name Binding Protocol (NBP) Printer Access Protocol (PAP) Routing Table Maintenance Protocol (RTMP)
RS-422 Interface Connector (8-pin Mini-DIN)
TxD+ RxD+ TxDRxDGround HSKo or DTR1
RS-422 Interface Port (AppleTalk)
Pin Number Interface Pin Name DTR NC TxDGround RxDTxD+ NC RxD+ Interface Pine Description Data Terminal Ready Output Handshake No Connection in Printer (Do not connect to ground or any other pin) Transmit Data Line Shield Ground Receive Data Line Transmit Data Line No Connection Receive Data Line
HP DeskWriter printer interface ports conform to RS-422 and cannot be configured to operate as RS-232-C.

Mac I/O Description

HP DeskWriter printers detect and monitor which interface mode (serial or LocalTalk) is present, and automatically switch to the appropriate protocol. The printers determine if they are connected to a LocalTalk node by detecting the presence or absence of a transformer at the interface connector port. (A transformer detected at the interface connector indicates the printer is connected to an LocalTalk network.) If the mode changes while the printer is on, the printer restarts. HP DeskWriter printers are compatible with two Macintosh serial interface modes: RS-422-A (57.6 Kbaud) Clocked RS-422-A signals are modulated against an inverted copy of the modulated signal (for example RxD- and RxD+). Data communication occurs by sensing which line is more negative than the other. Sensing line polarity in respect to an inverted signal is more immune to interference and noise than to a signal compared to a common ground. The signal is also less likely to degrade over longer cable distances. If a serial connection is made and "clocked" mode is detected, the printer switches from DTR mode (the default at power-up ) to SPP mode. The printer selects a frequency for the clocking and clocks the DTR line at that frequency. In AppleTalk mode, the printer receives data in a synchronous serial bit stream at 230.4 K bits per second and converts the data to parallel. Note The Macintosh I/0 connector is RS-422-A compatible. It is not possible to use this port as an RS-232-C serial interface port.

HP DeskJet 870Cxi Printer
The HP DeskJet 870Cxi is an ink-jet color printer that prints on a wide variety of media and paper types and sizes, labels, envelopes, transparencies, plain and specialty papers from 4x6 to 8.5 x 14, plus manual two sided printing at up to 8 pages per minute.
This is a general users guide. For more information see the pdf file located in \\132.160.42.89\sdal\User Manuals\Printers\ hpDeskJet870cxi.pdf
Thermal Inkjet Technology
Ink-jet technology centers on a disposable print cartridge, which propels ink out of 300 nozzles (192 nozzles on the color print cartridge). The basic principle is to apply heat to a tiny measure of ink until it expands and is propelled through a nozzle. This is achieved by first filling a small reservoir, known as the firing chamber with ink. The next step is to heat the ink with a thin-film resistor layered above the firing chamber. As the ink heats up, it expands to form a bubble. As the bubble continues to expand and burst, it is forced through the nozzle located below the firing chamber. This process is repeated up to 12,000 times per second.
Compiled by: Brent Runnells, UH Hilo EPSCoR-ITER Last modified 7/13/04
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Front View

Access Door

Cartridge Carrier

Power button

Rear View

Printer cable

Power cord

Turning the printer on and off
1- Turn the printer on or off by pressing the power button located on the front of the

printer.

Resume

Printing

1- Most printer problems are caused by using the wrong type of paper or using
paper that is wrinkled or damp. For best results, use paper that is made specifically for Ink Jet printers with a paper-weight of at least 20 lbs.
2- To load paper, tap its edges on a flat surface to even it out. Then place the paper
into the tray with the top of the page facing down and away from you.
2- From your software application, open the file you want to print. 3- Click File to open the file menu.
4- Click Print to open the printer menu. 5- If necessary, click the pull down menu and select the HP DeskJet 870Cxi Printer.
6- Verify the correct printer is selected in the dialog box.
7- Click OK to print your document

Printer cartridges

Ink-jet printer cartridges have a limited shelf life. The manufacturer recommends that replacing print cartridge if it is more than 18 months old. How to determine the manufacturing date1- If the print cartridge is in a box, read the Use Before date printed on the box.
2- Determine the manufacturing date from the code printed on the print cartridge.
Printer Cartridge Dos and Donts
Do Keep printer cartridges sealed in their packaging until ready for use Dont Avoid using print cartridges after the expiration date
Store print cartridges at room temperature
Do not unplug the printer without turning the power off first. Do not allow the print cartridge contacts and nozzles to touch any surface or object. Skin oil and dust can cause print problems.
Press the Power button to turn off the printer rather than unplugging the printer.

Removing Printer Ink Cartridges 1- Turn printer on. 2- Open the access door, the print cartridge automatically moves to the center of the
mechanism for easy access.
3- Lift the cradle latch and remove cartridge.
Installing Printer Ink Cartridges 1- Open printer cartridge package and remove plastic film covering the cartridge

nozzle and contacts.

2- Open the access door, the print cartridge automatically moves to the center of the
3- Raise locking tab and place printer cartridge into carriage. 4- Lower cradle latch and close the access door. Aligning and cleaning printer cartridges
When a new printer cartridge is installed it must be aligned using the alignment utility. If the print quality becomes unsatisfactory, the cleaning utility may improve performance.
1-To start the alignment utility click Start Settings Printers
2- Click the HP DeskJet 870Cxi printer icon to select the printer.
3- Click File Properties and select the Services tab
4- Click the Align or Clean to start the utility.
Cleaning the cartridge electrical contacts 1- Turn on the printer. 2- Open the top cover. The cartridges should move to the center of the printer. 3- Remove the color cartridge. 4- Locate the copper-colored circuitry strip on the back of the cartridge 5- Using a clean, soft, dry, lint-free cloth. clean the electrical contacts (see Figure 1).
Figure 1: Cleaning the cartridge electrical contacts CAUTION: Do not wipe the nozzle plate on the bottom of the cartridge. Wiping the nozzle plate can damage the cartridge (Figure 2).
Figure 2: Do not wipe the nozzle plate

Troubleshooting

If you are having problems printing follow this procedure:
1- Verify the power cable is plugged into an AC receptacle. 2- Verify the power cable is plugged into the printer. Printing a test page
There are two different ways to print a test page: From the printer panel This is the internal printer test and will tell you if the printer is functioning.
1- Turn the printer off then turn the printer on. 2- Press and hold the Resume button until light goes out (about 3 seconds) 3- Release the Resume button
From the computer This is the external test will tell you if the link between the computer and the printer is functioning.
1- Click Start Settings Printers 2- Click the HP DeskJet 870Cxi printer icon to select the printer.
3- Click File Properties 4- Click Print Test Page

5- If a test page does not print click Troubleshoot and follow the directions.
Running a diagnostic test 1- Turn the printer on. 2- Press and hold the POWER button. 3- Press the RESUME button five times. 4- Release the POWER button