e-pc-shc.book Page 1 Tuesday, January 22, 2002 4:49 PM

service handbook chapter

hp e-pc c10 / s10
hp business pcs www.hp.com/e-pcsupport
e-pc-shc.book Page 2 Tuesday, January 22, 2002 4:49 PM

notice

Information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. Hewlett-Packard assumes no responsibility for the use or reliability of its software on equipment that is not furnished by Hewlett-Packard. This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated into another language without the prior written consent of Hewlett-Packard Company.
3Com and EtherLink are registered trademarks of 3Com Corporation.
Intel, Celeron, and Pentium are either registered trademarks or trademarks of Intel.
Microsoft, MS, MS-DOS, Windows and Windows NT are either registered trademarks or
trademarks of Microsoft Corp. in the United States and/or other countries.
Analog Devices is a registered trademark of Analog Devices, Inc.
2002 Hewlett-Packard Company

contents

This chapter provides:

Product model numbers

Supported Accessories
System Board, BIOS, and memory information

Part numbers

replacement and exchange parts
The difference between a replacement and an exchange part is that when using an exchange part you should return the replaced part to HP. Replacement and exchange parts listed in this manual are subject to change. However, updated part numbers are automatically cross-referenced to the old number. This means that you will receive the correct part using the numbers listed in this manual (even if the parts actual number has been updated).

ordering parts

Contact your local HP Customer Care Center or an HP Authorized support
provider to get parts. Diagnostic is required in both cases, prior to any shipments.
For HP Customer Care Centers
www.hp.com/go/e-pcsupport and select contact hp

hp e-pc c10/s10

models and accessories
Product Number Model Hard Drive Std. RAM Multimedia
HP e--pc c10/s10 Models with Intel Pentium III Processor, 133 MHz System Bus Speed, and 256 KB Level 2 Cache Memory HP e-pc 800EB/133-256 (CPL: 11/2000 ) P2324C P2327A P2763A/T P2764T P2765A/T P2788C P2793A/T P2794A P3357T P3358T P3360T P3361T P3362A/T P3363A c10 s10 s10 s10 s10 c10 c10 c10 c10 s10 s10 s10 s10 cGB IDE 10 GB IDE 64 MB SDRAM 128 MB SDRAM 256 MB SDRAM 128 MB SDRAM 256 MB SDRAM W2000 W2000 W98 NT4 WS 20 GB IDE 10 GB IDE No 24 Max Slim IDE CD-ROM WGB IDE 20 GB IDE 10 GB IDE 64 MB SDRAM 128 MB SDRAM 24 Max Slim IDE CD-ROM W98

hp e-pc c10/s10 1-1

Product Number Model Hard Drive Std. RAM Multimedia OS1
HP e-pc 866/133-256 (CPL: 11/2000 ) A7578A A7579A P2321A/T P2325C P2328A/B P2767T/U P2768T/U P2789C P2795A/T P3372W P3373A P3375A/T P3381W P4229A/T P4230A/T P4232C P4233C P4256A/T P4265A P4269A c10 c10 s10 s10 s10 c10 c10 c10 c10 c10 c10 s10 c10 c10 c10 c10 s10 s10 s10 sMB SDRAM 128 MB SDRAM 256 MB SDRAM 128 MB SDRAM No 24 Max Slim IDE CD-ROM No 24 Max Slim IDE CD-ROM 20 GB IDE 256 MB SDRAM 128 MB SDRAM W2000 W98 W2000 W98 W2000 W98 W2000 WGB IDE WGB IDE 128 MB SDRAM 24 Max Slim IDE CD-ROM W2000
8 Max Slim IDE DVD-ROM 24 Max Slim IDE CD-ROM

1-2 hp e-pc c10/s10

e-pc-shc.book Page 3 Tuesday, January 22, 2002 4:49 PM
HP e-pc 933/133-256 (CPL: 01/2001 ) P3376A/C/T P3378C P3380C P4226A/B/C P4258A/T P4263A/T P4270T P4280C P4938A P4943T c10 c10 c10 s10 c10 c10 s10 c10 c10 cMB SDRAM 128 MB SDRAM No 4424 Max Slim IDE CD-RW 24 Max Slim IDE CD-ROM HP e-pc 1000/133-256 (CPL: 03/2001 ) A7586S A7643S A7646S A7647S P4266A/T P4267A P4268A P4275T P4276A/T P4277A/T P4278A P4279C P4935C P4947A/C P4955C c10 c10 c10 c10 c10 s10 s10 s10 c10 c10 c10 c10 c10 c10 cGB IDE 20 GB IDE 64 MB SDRAM No 24 Max Slim IDE CD-ROM WGB IDE 20 GB IDE 256 MB SDRAM 128 MB SDRAM 20 GB IDE 40 GB IDE 20 GB IDE 128 MB SDRAM 40 GB IDE 256 MB SDRAM 24 Max Slim IDE CD-ROM W98 WGB IDE 128 MB SDRAM 24 Max Slim IDE CD-ROM W2000 W98 W2000 W98 W2000 W98

W2000 W98

W98 W2000

hp e-pc c10/s10 1-3

e-pc-shc.book Page 4 Tuesday, January 22, 2002 4:49 PM
Product Number Model c10 c10 Hard Drive 40 GB IDE 20 GB IDE Std. RAM 256 MB SDRAM Multimedia 4424 Max Slim IDE CD-RW 24 Max Slim IDE CD-ROM OS1 W2000 W98

P4956T P4957W

HP e-pc c10/s10 Models with Intel Celeron Processor, 66 or 100 MHz System Bus Speed, and 128 KB Level 2 Cache Memory HP e-pc 566/66-128 (CPL: 11/2000 ) P2707T #104 s10 8.4 GB IDE 128 MB SDRAM No W98
HP e-pc 633/66-128 (CPL: 11/2000 ) P2292A/T P2322C P2760A/T P2761A/T P2790A P2791A/C/T P3354T P3355A P3364T s10 s10 s10 s10 c10 c10 c10 c10 sMB SDRAM 128 MB SDRAM 64 MB SDRAM W2000 W98 No 24 Max Slim IDE CD-ROM 10 GB IDE 64 MB SDRAM 24 Max Slim IDE CD-ROM W98

HP e-pc 667/66-128 (CPL: 02/2001 ) P3383A/C P4227A/C s10 cGB IDE 64 MB SDRAM 24 Max Slim IDE CD-ROM No W98

1-4 hp e-pc c10/s10

e-pc-shc.book Page 5 Tuesday, January 22, 2002 4:49 PM
HP e-pc 700/66-128 (CPL: 11/2000 ) P2320A/T P2323C P2326A/T P2762T P2766A/T/U s10 c10 s10 s10 cGB IDE 10 GB IDE 10 GB IDE 128 MB SDRAM 64 MB SDRAM 128 MB SDRAM 64 MB SDRAM 128 MB SDRAM 20 GB IDE 64 MB SDRAM 10 GB IDE 20 GB IDE 128 MB SDRAM W98 No 24 Max Slim IDE CD-ROM W98 W2000 WMax Slim IDE CD-ROM W98
P2792A/C/T/U c10 P3356T P3374A P3377A/C P3379A/C P3382A P4225A P4228A P4264A P4271A P4273A P4274A/T P4939T P4940T c10 s10 s10 s10 c10 s10 c10 c10 c10 s10 s10 c10 cGB IDE 20 GB IDE

64 MB SDRAM 128 MB SDRAM

HP e-pc 733/66-128 (CPL: 02/2001 ) P4257A P4952A c10 cGB IDE 20 GB IDE 64 MB SDRAM No 24 Max Slim IDE CD-ROM W98

hp e-pc c10/s10 1-5

e-pc-shc.book Page 6 Tuesday, January 22, 2002 4:49 PM
HP e-pc 766/66-128 (CPL: 03/2001 ) P4259T P4260T P4261A/T/W P4262T P4272A/T/W P4936A/C P4941A/T P4242A P4944T P4945T P4946A/C/T P4948A P4949A/T c10 s10 c10 s10 c10 s10 c10 c10 c10 c10 c10 c10 cMB SDRAM 128 MB SDRAM 64 MB SDRAM 128 MB SDRAM 64 MB SDRAM 128 MB SDRAM No 24 Max Slim IDE CD-ROM No HP e-pc 800/100-128 (CPL: 06/2001 ) P4953C P4954C
10 GB IDE 20 GB IDE 10 GB IDE 20 GB IDE
No 24 Max Slim IDE CD-ROM
W2000 No 24 Max Slim IDE CD-ROM W2000 W98 W98

s10 c10

20 GB IDE

64 MB SDRAM

24 Max Slim IDE CD-ROM No
Operating system preloaded on these models, as indicated in the table. W98 = Windows 98, W2000 = Windows 2000 Professional, NT4 WS = Windows NT4 Workstation.

All models have:

Direct AGP video controller integrated in Intel chipset
Integrated Crystal CS4299 Audio Codec 97 2.1 compatible stereo audio codec
Integrated 3Com 3C905C-TX network controller.

1-6 hp e-pc c10/s10

e-pc-shc.book Page 7 Tuesday, January 22, 2002 4:49 PM

supported accessories

Input Devices HP Standard Keyboard HP Multimedia Keyboard HP 2-button Mouse HP Scrolling Mouse HP Cordless Scrolling Mouse HP USB Optical Scrolling Mouse Monitors
All current HP Monitors (see the HP Monitors Service Handbook)
Mass Storage HP USB Floppy Drive HP USB CD-RW Drive HP USB Compact Flash Reader HP e-pc Hard Drive Tray Multimedia HP External Amplified Speakers HP Multimedia Monitor Base HP Standard Headset HP Stereo Headset with Microphone HP USB Webcam Data Communications and LAN Adapter Boards HP 56K V90 USB External Modem HP 56K V90 External USB e-modem HP USB Wireless LAN HP USB Wireless LAN Access Point HP USB Wireless LAN Access Point for Corporate Security HP Master Pass Key System Kit HP Spare Master Pass Key HP ProtectTools Smart Card Reader Kit Kensington Lock I/O Interfaces HP USB Hub Accessory Kit D6804A hp e-pc c10/s10 1-7 D6655C D6658B D8436B F1645A D8384B P1979A P1980A P1981A F2135A P1534A P1535A D8387A P1968A P1978A D9510B C4504A P1977A P1584A C4735B C4742B C3751B C4736B C4740A C4766A

e-pc-shc.book Page 8 Tuesday, January 22, 2002 4:49 PM
Others Monitor Stand F1453A P2284A P1966A P2290A
HP e-pc Extension Kit HP All in 2 Intergation Kit HP e-pc Mounting Bracket
system board, BIOS, and memory
Processor: Intel Pentium III or Intel Celeron FC-PGA package with Zero Insertion Force (ZIF) socket.
SW1 System Board Switches: See the table on the next page.
Main Memory: One DIMM socket which supports up to a maximum of 256 MB. Install one 64 MB, 128 MB or 256 MB SDRAM module.

1-8 hp e-pc c10/s10

e-pc-shc.book Page 9 Tuesday, January 22, 2002 4:49 PM
system board switches (SW1)
Switch On Off Function Clears CMOS (to reload the Setup program defaults) and passwords Normal operation Default Off

BIOS history

For the latest BIOS, the flasher utility program, and the BIOS history refer to the HP World Wide Web site.
http://www.hp.com/go/e-pcsupport
beep codes and error messages
Number of Beeps Error Message Refresh Failure Parity Error Base 64KB Memory Failure Timer Not Operational Processor Error Processor Exception Interrupt Error Processor Exception Interrupt Error Display Memory Read/ Write Error ROM Checksum Error CMOS Shutdown Register Read/ Write Error Cache Error/ External Cache Bad Description The memory refresh circuitry on the motherboard is faulty. Parity error in the first 64 KB of memory. Memory failure in first 64 KB. Memory failure in the first 64 KB of memory, or Timer 1 on the M/B is not functioning. The CPU (Central Processing unit) on the M/B generated an error. The CPU generated an exception interrupt. The CPU generated an exception interrupt. The system video adapter is either missing or its memory is faulty. This is not a fatal error. The ROM checksum value does not match the value encoded in the BIOS. The shutdown register for CMOS RAM failed.
The external cache is faulty.

hp e-pc c10/s10 1-9

e-pc-shc.book Page 10 Tuesday, January 22, 2002 4:49 PM

part numbers

1-10 hp e-pc c10/s10
e-pc-shc.book Page 11 Tuesday, January 22, 2002 4:49 PM
return to hp repair parts list for hp e-pc
Item 1 Description Box assembly: includes cover assembly, chassis assembly, HDD tray assembly, HDD compartment cover and LED holder assembly Cable kit: includes HDD data cable, HDD power cable and CD-ROM (data+power) cable Plastic parts kit: includes cover, HDD compartment cover, stand foot, rubber feet (not shown), port control system, blank serial number label (not shown) and flyer (not shown) Status panel, fan and airflow guide CD-ROM blank bezel and RFI shield (used on models without CD-ROM drive) Power supply Power cord IDE hard disk drive3 (includes HDD tray) 8.4 GB 4500 rpm 10 GB 5400 rpm 20 GB 5400 rpm 40 GB 7200 rpm 24 Max IDE slim CD-ROM drive + tray assembly 8 Max IDE slim DVD-ROM drive + tray assembly Enhanced mouse with scroll/zoom wheel Standard keyboard Internet keyboard HP lock Battery type CR2032 System board IDE hard disk drive Maxtor 10 GB 5400 rpm Maxtor 20 GB 5400 rpm Seagate 40 GB 7200 rpm Repl. Part Number P2294-63010 Exchange Part Number

5065-2513

5065-2560
5065-4273 5065-2588 0950-37961 0950-39791 8120-xxxx1,2
D9618-63001 P2019-63504 P2021-63504 P3624-63501 D9912-63001 D9913-63001 C4736-60101 C4739-601xx4 C4759-601xx4 5064-2645 1420-0356 D9896-63013
D9618-69001 P2019-69504 P2021-69504 P3624-69501 D9896-69013

not shown

P2665-63003 P2666-63003 P5914-63003
P2665-69003 P2666-69003 P5914-69003

hp e-pc c10/s10 1-11

e-pc-shc.book Page 12 Tuesday, January 22, 2002 4:49 PM
Repl. Part Number not 24 Max IDE slim CD-ROM drive + adapter D9900-60025 shown board 4424 Max IDE slim CD-RW drive + D4398-60201 adapter board

1. 2. 3. 4.

Description

Exchange Part Number

Replace both the power supply and the power cord.
Where xxxx is the code for your national power cord. See the localization matrix below.
For optional disk drive information, see the Accessory Service Handbook.
Where xx is the code for your national keyboard. See the localization matrix below.
on-site repair parts list for hp e-pc
Item 2 Description Cable kit: includes HDD data cable, HDD power cable and CD-ROM (data+power) cable Plastic parts kit: includes cover, HDD compartment cover, stand foot, rubber feet (not shown), port control system, blank serial number label (not shown) and flyer (not shown) Status panel, fan and airflow guide CD-ROM blank bezel and RFI shield (used on models without CD-ROM drive) Power supply Power cord IDE hard disk drive3 (includes HDD tray) 8.4 GB 4500 rpm 10 GB 5400 rpm 20 GB 5400 rpm 40 GB 7200 rpm 24 Max IDE slim CD-ROM drive + tray assembly 8 Max IDE slim DVD-ROM drive + tray assembly Enhanced mouse with scroll/zoom wheel Standard keyboard HP lock Battery type CR2032 Repl. Part Number 5065-2513 Exchange Part Number
5065-4273 5065-2561 or 5065-2588 0950-37961 8120-xxxx1,2
D9618-63001 P2019-63504 P2021-63504 P3624-63501 D9912-63001 D9913-63001 C4736-60101 C4739-601xx4 5064-2645 1420-0356
D9618-69001 P2019-69504 P2021-69504 P3624-69501

1-12 hp e-pc c10/s10

e-pc-shc.book Page 13 Tuesday, January 22, 2002 4:49 PM
localization matrix for hp e-pc
Localization #AB0 #AB1 #AB2 #AB4 #AB5 #AB7 #AB8 #AB9 #ABA #ABC #ABD #AB2 #ABF #ABG #ABH #ABJ #ABM #ABN #ABP #ABQ #ABS #ABT #ABU #ABV #ABW #ABX #ABY #ABZ #AC8 #ACB #ACH #ACJ #ACQ #AKB #AKD #AKL #AKV Country/Region Taiwan Korea China Singapore - Malaysia Hong Kong Greece Turkey Portugal USA Canada Germany Spain France Australia - New Zealand Netherlands Japan Latin America (Spanish) Norway Switzerland (German) Switzerland (French) Sweden Hebrew United Kingdom Arabia English Belgium (Flemish) Finland Denmark Italy Argentina Russia Latin America (English) India English South Africa Czech Poland Thailand South America (Spanish) C4739-60112 C4759-60140 C4739-60113 C4759-60120 C4739-60114 C4739-60112 C4739-60116 C4739-60117 C4759-60108 C4739-60130 C4759-60101 C4739-60101 C4739-60103 C4739-60105 C4739-60101 C4739-60132 C4739-60113 8120-6313 8120-8699 hp e-pc c10/s10 1-13

8120-6314 8120-6313 8120-8699 8120-6314 8120-6314 8120-6314 8120-6314 8120-6314 8120-8367 8120-6314 8120-6313 8120-6317 C4759-60133 C4759-60133 C4739-60119 C4739-60101 C4739-60102 C4739-60103 C4739-60101 C4739-60105 C4739-60101 C4739-60142 C4739-60124 C4759-60108 C4739-60109 C4739-60111 8120-6312 8120-6314 8120-6316 8120-6313 8120-6314 8120-6314 8120-6314 8120-6313 8120-6314 Keyboard C4739-60123 C4739-60121 C4739-60101 C4739-60101 Power Cord 8120-6313 8120-8441 8120-8373 8120-8699
e-pc-shc.book Page 14 Tuesday, January 22, 2002 4:49 PM
system board parts list for hp e-pc
Repl. Part Number P1836-63001 P1837-63001 P1838-63001 P1839-63001 P1840-63001 P1841-63001 5065-2563 5065-4244
Exchange Part Number D9872-69001 D9873-69001 D9486-69001 P1579-69001
Processors (FC-PGA package): Intel Celeron 633/66 128KB L2 cache Intel Celeron 667/66 128KB L2 cache Intel Celeron 700/66 128KB L2 cache Intel Celeron 733/66 128KB L2 cache Intel Celeron 766/66 128KB L2 cache Intel Celeron 800/100 128KB L2 cache Intel Pentium III 800/133 256KB L2 cache Intel Pentium III 866/133 256KB L2 cache Intel Pentium III 933/133 256KB L2 cache Intel Pentium III 1000/133 256KB L2 cache Heatsink and clip for Celeron and Pentium III processors up to 933 MHz Heatsink and clip for Pentium III processors at 1000 MHz Main memory modules: 1 64-MB non-ECC SDRAM 1 128-MB non-ECC SDRAM 1 256-MB non-ECC SDRAM
P1536-63010 P1537-63010 P1538-63010

system boards

Motherboard part number D9896-6x007 (x=0, 3, 9) Original platform epc s10 / c10 Can be used also on Can be used on e-Vectra (not for C500 & C533) Can be used on e-Vectra (not for C500 & C533) Processor type and frequency range C566 and above. PIII 600933MHz

D9896-6x013 (x=0, 3, 9)

epc s10 / c10
C566 and above. PIII 6001000MHz

1-14 hp e-pc c10/s10

e-pc-shc.book Page 15 Tuesday, January 22, 2002 4:49 PM
software recovery cd-roms for e-pc c10 models
HP Image Creation & Recovery CD-ROM for Windows 2000/NT HP Image Creation & Recovery CD-ROM for Windows 2000/NT (Portuguese) HP Image Creation & Recovery CD-ROM for Windows 98 HP Image Creation & Recovery CD-ROM for Windows 98 HP Image Creation & Recovery CD-ROM for Windows 98 (Chinese) HP Image Creation & Recovery CD-ROM for Windows 98 (Japanese) HP Image Library & Diagnostics CD-ROM

5970-0370-xx1 5970-0420-PO 5970-0400-xx2 5970-0401-xx3 5970-310-CH 5970-311-JP 5970-4358
Where xx is the code for your language: DK=Danish, DU=Dutch, EN=English, FI=Finnish, FR=French, GR=German, IT=Italian, JP=Japanese, NO=Norwegian, SP=Spanish, SW=Swedish. Where xx is the code for your language: DK=Danish, DU=Dutch, EN=English, FI=Finnish, FR=French, GR=German, IT=Italian, NO=Norwegian, SW=Swedish. Where xx is the code for your language: SP=Spanish, TH=Thai.
software recovery cd-roms for e-pc s10
HP Assist CD-ROM for Windows 2000 - System Recovery HP Assist CD-ROM for Windows 2000 - Drivers & Utilies Dutch English French Italian German Spanish HP Assist CD-ROM for Windows 98 - System Recovery HP Assist CD-ROM for Windows 98 - Drivers & Utilies Dutch English French Italian German Spanish
5970-0430-xx1 5970-4450 5970-4370 5970-4390 5970-4540 5970-4410 5970-4430 5970-0340-xx1 5970-4440 5970-4360 5970-4380 5970-4530 5970-4400 5970-4420
Where xx is the code for your language: DU=Dutch, EN=English, FR=French, GR=German, IT=Italian, SP=Spanish.
manuals and documentation for hp e-pc
HP Information CD-ROM Users Guide Technical Reference Manual
1. Electronic file available on HPsWeb site
5011-8109 5970-5060 no number1

hp e-pc c10/s10 1-15

e-pc-shc.book Page 16 Tuesday, January 22, 2002 4:49 PM
notes: ____________________________________________________________________
____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________