Pentium 4-M 1.8-GHz 15.0-in XGA Pentium 4-M 1.8-GHz 15.0-in XGA
Pentium 4-M 2.0-GHz 15.0-in SXGA 40 GB Pentium 4-M 2.2-GHz 15.0-in SXGA 60 GB Pentium 4-M 1.8-GHz 14.1-in XGA Pentium 4-M 2.0-GHz 15.0-in XGA Celeron 1.8-GHz Celeron 1.6-GHz 14.1-in XGA 15.0-in XGA 30 GB 40 GB 20 GB 20 GB 40 GB 20 GB
Li ion Li ion Li ion Li ion Li ion Li ion Li ion Li ion Li ion Li ion Li ion Li ion Li ion
combination 512 MB/64 MB + diskette integrated DVD + diskette DVD + diskette 256 MB/64 MB integrated 256 MB/64 MB integrated
Pentium 4-M 2.0-GHz 14.1-in XGA Pentium 4-M 1.8-GHz 14.1-in XGA Athlon 1.67-GHz Athlon 1.46-GHz Celeron 1.6-GHz Celeron 1.7-GHz
15.0-in. XGA 30 GB 14.1-in. XGA 20 GB 14.1-in XGA 14.1-in XGA 20 GB 20 GB 30 GB 30 GB
combination, 256 MB/64 MB no diskette integrated DVD + diskette DVD + diskette DVD + diskette DVD + diskette 256 MB/64 MB integrated 128 MB/32 MB integrated 128 MB/32 MB integrated 256 MB/64 MB integrated
Pentium 4-M 1.8-GHz 15.0-in XGA Pentium 4-M 2.0-GHz 15.0-in XGA
Notebook Product * F5781 H/ABU F5781 H/ABZ F5782 H/ABZ F5783 H/ABZ F5876 H/ABD F5877 H/ABD F5880 H/ABD
CPU ** Celeron 1.6-GHz Celeron 1.6-GHz Celeron 1.6-GHz Celeron 1.8-GHz Celeron 1.6-GHz Celeron 1.6-GHz Celeron 1.8-GHz
Display 14.1-in XGA 14.1-in XGA 14.1-in XGA 15.0-in XGA 14.1-in XGA 14.1-in XGA 14.1-in XGA
Hard Drive 20 GB 20 GB 20 GB 30 GB 20 GB 20 GB 30 GB
CD/DVD Drives DVD + diskette DVD + diskette
Standard SDRAM/ Video Mem 256 MB/uma 256 MB/uma
Communication LAN + modem LAN + modem LAN + modem LAN + modem LAN + modem LAN + modem LAN + modem
Battery Li ion Li ion Li ion Li ion Li ion Li ion Li ion
Compaq Presario 1100 Series Mobile PC
combination 256 MB/uma + diskette combination 256 MB/uma + diskette DVD + diskette 256 MB/uma
combination 256 MB/uma + diskette combination 256 MB/uma + diskette
Table 1-2. Product Comparisons
Processor* HP Pavilion ze5200 Pentium 4-D (2.0-, 2.4-, and 2.8-GHz) HP Pavilion ze4200 Pentium 4-M (1.8- and 2.0-GHz) Celeron (1.6-, 1.7-, 1.8-, and 2.0-GHz) Athlon (1.53-, 1.37-, and 1.80-GHz) Up to 512 MB SDRAM using 256 MB modules. At least 128 MB SDRAM preinstalled. 15.0-inch XGA (1024 768) or SXGA+ (1400 1050) or 14.1-inch XGA (1024 768) active-matrix TFT. ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics capability. Windows XP Professional or Home preinstalled. On, Standby, Hibernate, Off. Compaq Evo Notebook N1050v Pentium 4-M (1.7-, 1.8-, and 2.0-GHz) Celeron (1.6-, 1.7-, and 1.8 GHz) Up to 1 GB (1024 MB) SDRAM using 512 MB modules. At least 128 MB SDRAM preinstalled. 15.0-inch XGA (1024 768) or SXGA+ (1400 1050) or 14.1-inch XGA (1024 768) active-matrix TFT. ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics capability. Windows XP Professional or Home preinstalled. On, Standby, Hibernate, Off.

Memory

Operating System Power States Processor* Memory
Up to 1 GB (1024 MB) SDRAM using 512 MB modules. At least 512 MB SDRAM preinstalled. 15.0-inch XGA (1024 768) or SXGA+ (1400 1050) or 14.1-inch XGA (1024 768) active-matrix TFT. ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics capability. Windows XP Professional or Home preinstalled. On, Standby, Hibernate, Off. HP Pavilion ze4100 Pentium 4-M (1.7-, 1.8-, and 2.0-GHz) Celeron (1.6-, 1.7-, and 1.8-GHz) Up to 1 GB (1024 MB) SDRAM using 512 MB modules. At least 128 MB SDRAM preinstalled. 15.0-inch XGA (1024 768) or SXGA+ (1400 1050) or 14.1-inch XGA (1024 768) active-matrix TFT. ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics capability. Windows XP Professional or Home preinstalled. On, Standby, Hibernate, Off.
Operating System Power States

Processor* Memory

Operating System Power States Processor*
Compaq Evo Notebook N1010v Celeron (1.6- and 1.8-GHz) Up to 512 MB SDRAM using 256 MB modules. At least 128 MB SDRAM preinstalled. 15.0-inch XGA (1024 768) or SXGA+ (1400 1050) or 14.1-inch XGA (1024 768) active-matrix TFT. ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics capability. Windows XP Professional or Home preinstalled. On, Standby, Hibernate, Off. Compaq Presario 2100 Pentium 4-M (1.8-, 1.9-, and 2.0-GHz) Celeron (1.6-, 1.7-, 1.8-, and 2.0-GHz) Athlon (1.46-, 1.53-, and 1.67-GHz) Up to 1 GB (1024 MB) SDRAM using 512 MB modules. At least 128 MB SDRAM preinstalled. 15.0-inch XGA (1024 768) or SXGA+ (1400 1050) or 14.1-inch XGA (1024 768) active-matrix TFT. ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics capability. Windows XP Professional or Home preinstalled. On, Standby, Hibernate, Off.
Compaq Presario 2500 Pentium 4-D (2.0-, 2.4-, and 2.6-GHz) Up to 512 MB SDRAM using 256 MB modules. At least 256 MB SDRAM preinstalled. 15.0-inch XGA (1024 768) or SXGA+ (1400 1050) or 14.1-inch XGA (1024 768) active-matrix TFT. ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics capability. Windows XP Professional or Home preinstalled. On, Standby, Hibernate, Off. Compaq Presario 1100 Celeron (1.6- and 1.8-GHz)
Up to 512 MB SDRAM using 256 MB modules. At least 128 MB SDRAM preinstalled. 15.0-inch XGA (1024 768) or SXGA+ (1400 1050) or 14.1-inch XGA (1024 768) active-matrix TFT. ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics capability. Windows XP Professional or Home preinstalled. On, Standby, Hibernate, Off.
* Intel Desktop Pentium 4-D, Intel Mobile Pentium 4-M, and Intel Celeron Mobile processors. All models feature HP TopTools, and are ACPI compliant.

Features

The following three illustrations show the notebooks main external features. For an exploded view of the notebook, see page 4-2.

Figure 1-4. Resetting the Notebook Note To boot from a CD, insert a bootable CD (such as the Recovery CDs) into the CD/DVD drive, then restart. Press Esc when the HP logo appears, then select the CD/DVD drive as the temporary boot device.

Specifications

The following tables list the specifications for the notebook and its accessories. These are subject to change: for the latest versions, see the HP Notebook Web site (www.hp.com/notebooks).
Table 1-7. Specifications
Physical Attributes Size (14-inch display): 33 mm (12.9 10.7 1.3 in). Size (15-inch display): 35 mm (12.9 10.7 1.4 in). Weight: 2.9 kg (6.5 lb) minimum, depending on configuration. HP Pavilion ze5200: 2.00-, 2.40-, 2.53-, 2.66-, or 2.80-GHz Intel Desktop Pentium 4 processor-D with Intel Speed Step technology, 512-KB L2 cache, and 1.2- to 1.3-V core low-power processor with 400-MHz processor system bus. HP Pavilion ze4200: 1.8-, 1.9-, 2.0-, or 2.2-GHz Intel Mobile Pentium 4 processor-M with Intel Speed Step technology, 512-KB L2 cache, and 1.2- to 1.3-V core low-power processor with 400-MHz processor system bus. or 1.6-, 1.7-, 1.8-, or 2.0-GHz Intel Mobile Celeron processor with 256-KB L2 cache and 1.45-V core low-power processor with 133-MHz processor system bus. or 1.46-, 1.53-, 1.67-, or 1.80-GHz Athlon processor with 256-KB L2 cache and 1.45-V core low-power processor with 133-MHz processor system bus. HP Pavilion ze4100: 1.7-, 1.8-, or 2.0-GHz Intel Mobile Pentium 4 processor-M with Intel Speed Step technology, 512-KB L2 cache, and 1.2- to 1.3-V core low-power processor with 400-MHz processor system bus. or 1.6-, 1.7-, or 1.8-GHz Intel Mobile Celeron processor with 256-KB L2 cache and 1.45-V core low-power processor with 133-MHz processor system bus. Compaq Evo Notebook N1050: 1.8-GHz Intel Mobile Pentium 4 processor-M with Intel Speed Step technology, 512-KBL2 cache, and 1.2- to 1.3-V core low-power processor with 400-MHz processor system bus. or 1.6-GHz Intel Mobile Celeron processor with 256-KB L2 cache and 1.45-V core low-power processor with 133-MHz processor system bus. Compaq Presario 2500: 2.00-, 2.40-, 2.53-, 2.60-, 2.66-, or 2.80-GHz Intel Desktop Pentium 4 processor-D with Intel Speed Step technology, 512-KB L2 cache, and 1.2- to 1.3-V core low-power processor with 400-MHz processor system bus.
Processor and Bus Architecture
Processor and Bus Architecture (continued)
Compaq Presario 2100: 1.8-, 1.9-, 2.0-, or 2.2-GHz Intel Mobile Pentium 4 processor-M with Intel Speed Step technology, 512-KB L2 cache, and 1.2- to 1.3-V core low-power processor with 400-MHz processor system bus. or 1.6-, 1.7-, 1.8-, or 2.0-GHz Intel Mobile Celeron processor with 256-KB L2 cache and 1.45-V core low-power processor with 133-MHz processor system bus. or 1.46-, 1.53-, 1.67-, or 1.80-GHz Athlon processor with 256-KB L2 cache and 1.45-V core low-power processor with 133-MHz processor system bus. Compaq Evo Notebook N1010v and Presario 1010: 1.6- or 1.8-GHz Intel Mobile Celeron processor with 256-KB L2 cache and 1.45-V core low-power processor with 133-MHz processor system bus.

Wireless LAN (certain models)

Input/Output

Expandability Security Features

Environmental Limits

Major ICs

Table 1-8. Accessories

Pavilion ze4200, Evo N1050v, and Presario 2100
Accessory Memory F4694-60901 317434-001 F4695-60901 317435-001 F4696-60901 317436-001 Hard Drives 0950-4193 319412-001 0950-4318 0950-4287 0950-4168 0950-4162 319413-001 0950-4319 0950-4360 0950-4176 0950-4320 319414-001 0950-4288 319415-001 319416-001 320692-001
Description 128MB DDR266B 256MB DDR266B 512MB DDR266B
Pavilion ze5200 and Presario 2500
Pavilion ze4200 and Presario 2100
Evo N1010v and Presario 1100

Pavilion ze4100

HDD-20 GB 9.5mm, Hitachi ATA100 HDD-20 GB 9.5mm, IBM ATA100 FDB HDD-20 GB 9.5mm, TOSH ATA100 FDB HDD-30 GB 9.5mm, Hitachi ATA100 HDD-30 GB 9.5mm, IBM (diablo) ATA100 HDD-30 GB 9.5mm, IBM ATA100 FDB (Cascade) HDD-30 GB 9.5mm, TITAN Toshiba ATA100 (TITAN) HDD-30 GB 9.5mm, Toshiba ATA100 HDD-40 GB 9.5mm, IBM ATA100 FDB HDD-40 GB 9.5mm, Toshiba ATA100 SPS-DRV HD 60 G (4200 rpm) SPS-DRV HD 60 G (5400 rpm) SPS-DRV,HD,80GB,4200RPM
Accessory Power Options F4600-60901 F4809-60901 319411-001 8120-6312 317444-011 8120-6314 317444-002 317444-061 8120-6316 317444-291 317444-AD1 8120-8373 317444-AA1 317444-101 317444-111 317444-AB1 8120-8699 317444-031 8120-6313 317444-001 PC Cards F4640-60978 319468-051 F4640-60977 319468-002 Docking F4808-60901 F4808-60902

Description

Pavilion ze4200, Evo N1050v, and Presario 2100
Pavilion ze4200 and Presario 2100
Evo N1010v and Presario 1100

Pavilion ze4100

AC-Adapter-Ultraslim Delta 75W s/PFC Battery, LiIon 4.4AHr 8 Cell Li-Ion Cord, Pwr, Austr #ABG (2w) Cord, Pwr, Europe #ABB (2w) SPS-CORD-AC PWR 2 WIRE-INTL SPS-CORD-AC PWR 2 WIRE-IT Cord, Pwr, Japan #ABJ (2w) SPS-CORD-AC PWR 2 WIRE-KOR Cord, Pwr, Peoples Republic of China #AB2 (2w) SPS-CORD-AC PWR 2 WIRE-SWE SPS-CORD-AC PWR 2 WIRE-SWI SPS-CORD-AC PWR 2 WIRE-TAI Cord, Pwr, UK (EPSR) For Hong Kong (2w) Cord, Pwr, US #ABA (2w)

Card, mini-PCI-802.11B France Card, mini-PCI-802.11B worldwide
Port Replicator Assy Simple Port Replicator hp/compaq

Internal Design

The motherboard PCA is the central component of the notebooks design. It plays a role in virtually all system functions. The CPU module and most other subsystems connect to the motherboard. The following figure shows the connections among the notebooks replaceable electronic modules. Table 1-9 on page 1-28 lists the roles that these modules play in the notebooks functional subsystems.

Figure 2-2. Removing the Battery

Removing a SDRAM Module

The notebook has no system memory built into its motherboard, but has two slots for SDRAM modules. One slot contains an SDRAM module that was factory installed.
Note HP Pavilion ze5200, ze4200, ze4100, Compaq Evo Notebook N1050v and N1010v, and Presario 2500, 2100, and 1100 notebooks use only DDR266 SDRAM modules. Using the wrong type of module prevents the notebook from booting.
Handle the SDRAM module only by its edges and provide proper grounding, or you might damage the module through electrostatic discharge. Required Equipment
#1 Phillips screwdriver. 1. Unplug the AC adapter, if present, and then remove the battery. 2. On the bottom of the notebook, loosen the captive screws holding the SDRAM door, and then remove the door. 3. Press outward on the latches at the sides of the SDRAM module to release it (the SDRAM module pops up). 4. Carefully pull the SDRAM module out of the connector.
Figure 2-3. Removing an SDRAM Module Reassembly Notes
Carefully press the SDRAM module into the connector at an angle of about 30, until it is fully inserted. Then press down on both sides of the SDRAM module until the latches snap closed.
Removing the Wireless LAN Mini-PCI Card
Certain notebooks include a wireless LAN mini-PCI card under the mini-PCI door on the bottom of the notebook.
Handle the Mini-PCI card only by its edges and provide proper grounding, or you might damage the card through electrostatic discharge. Required Equipment
#0 Phillips screwdriver. 1. Unplug the AC adapter, if present, and then remove the battery. 2. On the bottom of the notebook, loosen the captive screws holding the Mini-PCI door, and then remove the door.
Be careful when connecting and disconnecting the antenna cables from the mini-PCI card. Damaged cables or connectors can degrade notebook performance.
3. Disconnect the two antenna cables from the mini-PCI card. 4. Press outward on the latches at the sides of the mini-PCI card to release it (the mini-PCI card pops up). 5. Carefully pull the mini-PCI card out of the connector.

If you are replacing the CPU module, you must also replace the thermal pad on the heat sink (see page 2-28).
Wireless Models Only Before installing the motherboard, make sure the round coaxial cables from the antenna PCAs are held in place by the clips in the bottom case. Make sure there is sufficient length to the front antenna PCA cables so they can easily be connected to the mini-PCI card.

Reassembly Procedure

Be extremely careful when replacing the motherboard. The motherboard has EMI springs attached to it that can bend very easily. Bending any EMI spring could cause a motherboard short.
Note: Reprogramming the BIOS IC A new BIOS IC contains only enough basic programming to enable the notebook to boot. After installing a new motherboard, you must reprogram the BIOS IC, preferably with the latest BIOSsee page 2-35.
1. Remove the following components from the old motherboard and install onto the new motherboard: CPU module Wireless LAN mini-PCI card (if present) SDRAM modules
2. Follow the reassembly notes in the section entitled Removing the Motherboard on page 2-32.
Note: After Replacing the Motherboard If present, insert the modem port cover into the modem port opening. Afterwards, you must use the Service Utility floppy disk to store the system data and display information in the EEPROM on the new motherboard. To do so: 1. Plug in an AC adapter. 2. Insert the Service Utilities floppy disk in the floppy drive. 3. Turn on the notebook. 4. If you hear 5 beeps, press F1 to update the display data stored on the motherboard. Let the notebook reboot and go to the next step. 5. Select the Serial Number option from the boot menu. 6. If you successfully stored system data on the floppy disk before removing the old motherboard, type A for the automatic update. This restores the old system data on the new motherboard. If you did not store system data, type M for the manual update option. Enter the serial number from the bottom of the notebookyou might have to contact an HP support center to do this.
Replacing Components on a Bottom Case
1. Transfer the plastic wireless panel, and if present, the docking port cover from the old bottom case to the new bottom case. 2. Install a new Microsoft Product ID label. 3. Transfer the old serial number label and install a new overlay, or create a new serial number label using the steps below. 4. Follow the Reassembly Notes on page 2-32.
Installing a New Serial Number Label
Download the latest version of the serial number label template (Microsoft Word format) from the Partnership Web site (see page vi) under Support/Service in Technical Support Information. The latest version includes fields for warranty period and manufacturing location. Store the template with other Word templates on a PC connected to a laser printer. 1. Open a new document based on the serial label template. 2. Enter the information from the old serial label, and print the new label on plain white paper. The new label does not have barcodes. 3. Carefully cut out the new serial label just inside the border and place it into the inner recess in the bottom case. The bottom of the label goes toward the front of the case. 4. Make sure all regulatory labels that were on the old bottom case are also on the new bottom case. 5. While holding the paper label in place, attach a serial label overlay into the outer recess. The overlay covers and protects the serial label.

HP Serial Number (S)TW711A1234 (1P) F2072 W EA MFG# TW711A1234

Made in Taiwan

Figure 2-19. Example of Serial Number Label
Replacing the Left and Right Antennas
If you need to remove or replace an antenna, see the figure below.
Handle the connector ends of the antennas carefully. Failure to do so could degrade notebook performance. Handle the antenna routing metal tabs in the bottom case carefully. These tabs can be easily broken.
1. Carefully remove both antennas from the old bottom case. 2. Route both antenna cables through the new bottom case as shown below. Make sure you leave enough room at the cable connector end to connect to the mini-PCI card.
Figure 2-20. Replacing the Antennas Replacing a PCMCIA Door
If you need to remove or replace a PCMCIA door, see the figure below.
Figure 2-21. Removing a PCMCIA Door

Repairing the BIOS IC

The notebooks BIOS IC cannot be replaced separately. If it is defective, you must replace the motherboard. In some cases, however, you might be able to reprogram a malfunctioning BIOS IC using either e-DiagTools for Windows, a BIOS floppy disk, or a Crisis Recovery floppy disk. If the notebook will boot sufficiently, use e-DiagTools for Windows or a BIOS floppy disk to reprogram the BIOS IC. If you cannot boot the notebook adequately, use a Crisis Recovery floppy disk. See below for instructions for all three methods.
Using e-DiagTools for Windows
The BIOS update completely replaces the previous BIOS, so follow these directions exactly or you might damage the notebook. The BIOS update also resets the configurations in the BIOS Setup utilityexcept for BIOS passwordsso record these before performing the update.
Update the notebooks BIOS as follows: 1. In Windows, exit any programs that are running. 2. Undock the notebook if it is docked, and remove any PCMCIA cards from it. 3. Connect the AC adapter to the notebook. 4. Connect any cables or equipment needed to connect to the Internet. 5. Click Start > Programs (or All Programs) > Hewlett-Packard > Notebook > HP e-DiagTools > e-DiagTools for Windows. 6. Click Update, select Download New and click OK. Follow the instructions that appear. Once the update process begins, do not interrupt it. The first time you make an Internet connection from this program on a particular unit, click Change Settings in the Connect window to define your connection settings. 7. When the process completes, press the power button to reset the notebook. BIOS updates are available from the HP Business Support Web site (www.hp.com/go/bizsupport). Installation utilities and instructions for creating a BIOS floppy disk are provided with the updates.

Additional Steps Reassembly Notes: After replacing the CMOS battery, set the correct time and date using the BIOS Setup utility or Date/Time in the Control Panel.

See page 2-34.

Component Guide, HDD
Heatsink (with fan) Keyboard Panel, wireless
PCA, I/R PCA, left and right antennas (wireless models only)
Removal Procedure Keyboard cover (page 2-10). Speaker (page 2-12). Switchboard PCA (page 2-13). Keyboard (page 2-13). CD/DVD (page 2-16). Display (page 2-17). Top case (page 2-20). See page 2-26. See page 2-13. Keyboard cover (page 2-10). Speaker (page 2-12). Switchboard PCA (page 2-13). Keyboard (page 2-13). CD/DVD (page 2-16). Display (page 2-17). Top case (page 2-20). See page 2-24. Keyboard cover (page 2-10). Speaker (page 2-12). Switchboard PCA (page 2-13). Keyboard (page 2-13). CD/DVD (page 2-16). Display (page 2-17). Top case (page 2-20). Heatsink (page 2-26). Floppy (page 2-22). Motherboard (page 2-30) Bottom case (page 2-34). See page 2-30. See page 2-13. Keyboard cover (page 2-10). Keyboard (page 2-13). CD/DVD (page 2-16). Display (page 2-17). Top case (page 2-20). Heatsink (page 2-26). Floppy (page 2-22). Motherboard (page 2-30). See page 2-12.
Additional Steps When replacing the HDD guide, make sure you only replace the two right screws. Do not replace the two left screws.
Press the tabs on both sides of the panel and then lift it from the bottom case.
Disconnect the front antenna PCA cables from the mini-PCI card (page 2-6). Be careful not to bend the metal tabs on the bottom case when removing or replacing either of the two antenna PCAs.
PCA, motherboard PCA, switchboard Socket, PCMCIA
1. Remove the two screws attaching the socket to the motherboard. 2. Unplug the PCMCIA socket from the motherboard.

Speaker assembly

Troubleshooting and Diagnostics
This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identifying faulty components: ASP support information Troubleshooting information

! ! ! !

Checking for customer abuse (page 3-3). Troubleshooting the problem (page 3-3). Verifying the repair (page 3-4). Suggestions for troubleshooting (page 3-5). e-Diagtools diagnostic program (page 3-18). Power-on self-test (page 3-19). Sycard PCCtest 450/460 PC card (page 3-25). Windows Management Instrumentation (page 3-26). BIOS Setup utility (page 3-26).

Diagnostic tools

! ! ! ! !
Support by Authorized Service Providers

Analyze the problem:

Observe Symptoms. Using the customers information, try to duplicate the problem. Determine how the problem differs from proper behavior. Also, note the functions that do work properly. Separate Problems. If there are multiple symptoms, separate them into distinct problems. Consider Causes. Keep in mind possible causes for each problem. Use the diagnostic tools and troubleshooting suggestions to help find possible causes.
The e-Diagtools diagnostic program tests most of the notebooks components using automatic and interactive tests, and is your primary troubleshooting tool. Other tools include the power-on self-test, WMI/Toptools (if installed), the BIOS Setup utility, and the Sycard PCCtest. Table 3-2 on page 3-5 shows how you can use these tools to isolate the cause of the notebooks problem. The troubleshooting suggestions on page 3-6 include general suggestions for repairing notebooks that show specific failure symptoms.
Swapping modules that might be defective with others known to be good is generally an ideal way to find the module responsible for the problem. A failure symptom is rarely caused by more than one module, so you will not usually need to replace more than one to correct a particular failure. After you replace a module, the notebook will normally be in a confused state and lock up when you apply power. If this happens, press the reset button: this turns the notebook off, so that you can restart it in a known state.

Verifying the Repair

Before returning the repaired notebook to the customer, verify the repair by running the following tests: e-Diagtools Basic Diagnostic Test. Run the basic test of the e-Diagtools diagnostic program (page 3-18). and
Function Tests. Run tests that check the repaired function, such as those in e-Diagtools (page 3-18).
Failed Tests. Run any other tests that failed during troubleshooting.
Suggestions for Troubleshooting
Table 3-2. Scope of Diagnostic Tools
Power-On Self-Test Tests Tests Tests Tests (CMOS battery only) Sycard PCCtest 450 WMI/ Toptools (if installed) Describes Describes Describes Describes Configures Configures Configures
Function Bootup Processor Memory Fan Batteries

Battery does not charge.

Call Center: Suggestions Turn down display brightness. Check timeout settings in Power in Control Panel. Check power management settings in BIOS Setup. Try default settings. Battery gauge might need calibration. Run HP Battery Optimizer from Start menu. Certain applications can cause excess CPU and power usage. (User can get Intel Power Monitor from www.intel.com and monitor CPU load.) When playing DVD movies on battery power, use Power Options in Control Panel to select Portable/Laptop power scheme. When using applications with automatic save feature (such as MS Word), extend save time or disable to reduce hard disk access and power usage. PCMCIA card use can affect battery life. Some PCMCIA cards draw power even while not in use. Heavy modem use can affect battery operating time. Battery may be extremely low. Plug in AC adapter or insert charged battery Check battery and contacts. Try another battery if available. Notebook beeps repeatedly when battery is low. Connect AC adapter or replace battery. Make sure AC adapter has correct power rating. Make sure AC adapter is connected properly and battery installed properly. Check battery contacts. If available, try another battery and AC adapter. Move notebook away from any nearby heat source. Unplug AC adapter and allow battery to cool. Check for blocked air vents.
Repair Center: Likely Causes Battery. Motherboard.
Repair Center: Comments Battery capacity often decreases after a year or more.

Battery.

Battery or contacts. Motherboard. Battery.
Battery or contacts. AC adapter. Motherboard. Heatsink.
Check battery and AC adapter. Check heatsink.
Symptom AC adapter does not power notebook. Battery indicator is inaccurate.
Call Center: Suggestions Try another AC adapter, if available. Time Remaining is an estimate based on notebooks power use at that moment. It therefore depends on current task, and assumes power will be used at that rate until battery runs out. So if notebook is currently using good deal of power (such as when reading CD or DVD), Time Remaining likely shows less time than actually remains. Close all applications before entering (or allowing notebook to enter) Standby or Hibernation mode. If problem appears after installing new software (including drivers), uninstall that software. Contact software vendor for additional support. Notebook can take a minute or longer to resume if network card is installed. Blinking cursor appears while system is loading and checking hardware and network connections. When hardware is reinitialized, Windows desktop appears. Notebook wont suspend if connection to another computer is active. If notebook is busy, it normally finishes current operation before suspending. Make sure hibernate support is enabled in Power in Control Panel. Also, make sure Hibernate timeouts (Power Schemes tab) for AC and battery power are not set to Never.

Repair Center: Likely Causes

Hard drive.

Floppy drive General problems.
Floppy drive. Motherboard.
Make sure floppy drive is installed and connected correctly.
CD/DVD drive Particular CD or DVD not playing properly.
Cannot read any CD or DVD. DVD movie stops playing.
Check disk for proper insertion, dirt, or damage. Clean with soft cloth or replace as needed. If CD was created on CD-RW drive, try using HP certified media. Read and write quality can vary for other media. Restart notebook. Make sure CD/DVD drive is installed properly. DVD may be double-sided. Movie may be paused. Press Play button.

CD/DVD drive.

Symptom Region Code error.
System Error: Unable to read drive message.
No DVD or CD-RW software on notebook. All DVD play is erratic.
Call Center: Suggestions DVDs contain embedded regional codes that prevent them from playing outside region in which they are sold. This error occurs when trying to play DVD intended for different region. Important: Most DVD drives allow region code to be changed only a limited number of times (usually no more than four). When this limit is reached, last change is hard-coded on DVD drive, and is permanent. Refer to DVD player software help for details. Make sure disk is clean, undamaged, and inserted correctly. Clean with soft cloth or replace as needed. Wait 5 to 10 seconds after closing tray before pressing Play. Restart notebook. If software was removed, use the Recovery CDs to reinstall factory software. Some DVDs include software called PC Friendly. This software can cause errors or erratic play. If needed, uninstall PC Friendly and restart notebook. Check settings in Control Panel. Press Fn+F8 to activate numeric keypad, and Lock key to turn on number lock. Avoid touching touch pad while booting or resuming. Check devices separately.
HP warranty does not cover expense of correcting this situation.
CD/DVD drive. Motherboard.
Make sure CD/DVD drive is installed properly.
Keyboard Some or all keys do not work properly. Embedded numeric keypad does not work.

Sycard PCCtest 450/460 PC Card (Optional)
The PCCtest 450 and 460 cards (version 1.05) from Sycard Technology are the only recommended diagnostic tools that test the functionality of the PCMCIA slots using a PCMCIA card. Each is a Type II PC card that works with test software to exercise PCMCIA functions. (For details, see the Sycard Technology Web site: http://www.sycard.com). The PCCtest product contains these components: PCCtest 450 or 460 (revision 1.05) PC card. PCCtest 450/460 software disk. (Software updates are available at the Sycard Technology Web site.) Configuration headers (PC card/16-bit and CardBus/32-bit) that attach to the card.
You will also need a CardBus extender card (such as the Sycard PCCextend 70) to avoid wear on the Sycard PCMCIA connector. Use the following tests to check the function of the notebooks PCMCIA slots. See the Sycard documentation for details about running the tests.
Table 3-6. Sycard PCCtest Commands
Slot Upper Lower PCMCIA PC card (16-bit) test (PC card configuration header) pct450-v-1-b80 pct450-v-0-b80 CardBus (32-bit) test (CardBus configuration header) testcb-v-1-b80 testcb-v-0-b80
All notebook models (PCI 1520)
Windows Management Instrumentation (WMI)
The Windows Management Instrumentation is basically sets of rules for accessing information about a notebook. WMI allows an application to determine, for example, the operating system being used, which hardware and software components are in the notebook, and possibly whether any of the components need replacing. A local or remote application can use the WMI interface to check which hardware and software components are installed on your notebook, and might be able to tell how well they are working or if they need replacement.
Installing the WMI Package
The WMI package is either preinstalled on the notebooks hard disk or can be downloaded from http://www.hp.com/toptools (the contents are the same in both cases). The package must be properly installed before it can be used. To install the WMI preloaded on the hard disk: 1. Start Windows, if it is not already running. 2. Click Start > Programs (or All Programs) > Hewlett-Packard > HP Toptools Agent > Setup.

Using WMI

For a complete description of how to use WMI, see the following documentation provided with the notebook: A README.TXT file: click Start > Programs > Hewlett-Packard > HP Toptools Agent > Read me. A Windows online help file describing Hewlett-Packards implementation of WMI (group and attribute definitions): click Start > Programs Hewlett-Packard > HP Toptools Agent > HP Toptools Help. 1. Click Start > Programs (or All Programs) > Hewlett-Packard > HP Toptools Agent > Uninstall WMI. 2. Restart the notebook.
Uninstalling the WMI Package

BIOS Setup Utility

The BIOS Setup utility provides access to the notebooks basic configuration settings. It is independent of the operating system.
Running the BIOS Setup Utility
1. Close all applications, then restart the notebook: click Start > Turn Off Computer > Restart. (If necessary, you can press Ctrl+Alt+Del to restart.) 2. When the HP logo appears, press F2 to enter the BIOS Setup utility.
3. The pointing devices are not active in BIOS Setup, so you will need to use the keyboard to navigate: Press the LEFT and RIGHT arrow keys to move among menus. Press the UP and DOWN arrow keys to move among parameters in a menu. Press F5 or F6 to move through values for the current parameter, or press Enter to change a setting.
4. After you select the options you want, press F10 or use the Exit menu to exit BIOS Setup. If the settings cause a conflict between devices during reboot, the system prompts you to run BIOS Setup, and marks the conflicting settings.
Note The listings in the following table are for the initial BIOS release and might differ somewhat for other models.
Table 3-7. BIOS Setup Menus and Parameters
All notebook models: Introduced with BIOS version KE.01.04 (Fall 2002). Main Menu BIOS Revision System Time System Date Language Internal Hard Disk Extended Memory CPU Serial Number Serial Number PC ID Main Menu Service ID UUID MAC Address System Devices Menu Video Display Device Description Shows the current BIOS version. Sets the time using 24-hour format. Values set take effect immediately. Sets the date using dd/mm/yy format (except English, which uses mm/dd/yy format). Sets the language for BIOS Setup. Sets the hard disk drive type and various parameters. Shows the extended memory size. For a Pentium processor with a serial number, makes the serial number available to software. Displays the serial number as shown on the back of the notebook. Displays the PC ID String stored in the reserved part of RAM. Description Displays an identifier used for repair service. Displays the value of the 16-byte UUID (Universally Unique ID) as 32 hex characters. Displays the MAC network address of the internal (wired) LAN, if present. Description Sets whether the built-in display automatically switches to an external display, if one is detected. Default Detected automatically. Detected automatically. Detected automatically. Default Auto Detected automatically. Detected automatically. Detected automatically. Disabled. Detected automatically. Default Detected automatically.

Figure 2-36. Disconnecting the Motherboard Cables... 2-54 Figure 2-37. Removing the Motherboard... 2-56 Figure 2-38. Example of Serial Number Label.... 2-59 Figure 2-39. Replacing the Antennas.... 2-60 Figure 2-37. Removing a PCMCIA Door.... 2-60 Figure 2-38. Boot-Block Jumper.... 2-62 Figure 3-1. Basic Troubleshooting Steps.... 3-3 Figure 4-1. Exploded View.... 4-2 Figure 4-2. Exploded View.... 4-3

Tables

Table 1-1. Product Comparisons..... 1-1 Table 1-2. Activating Power Modes.... 1-14 Table 1-3. Main Status Lights (front of notebook)... 1-15 Table 1-4. Keyboard Status Lights... 1-15 Table 1-5. Fn Hot Keys..... 1-16 Table 1-6. Specifications..... 1-18 Table 1-7. Accessories.... 1-22 Table 1-8. Functional Structure Description... 1-25 Table 2-1. Removal Cross-Reference.... 2-1 Table 2-2. Required Equipment.... 2-2 Table 2-3. Recommended Screw Torque Values... 2-2 Table 2-4. Replacing Small Parts.... 2-12 Table 2-5. Removing Components... 2-63 Table 3-1. ASP Support Options..... 3-2 Table 3-2. Scope of Diagnostic Tools.... 3-7 Table 3-3. Troubleshooting Suggestions.... 3-8 Table 3-4. POST Terminal-Error Beep Codes... 3-20 Table 3-5. POST Messages.... 3-24 Table 3-6. Sycard PCCtest Commands.... 3-26 Table 3-7. BIOS Setup Menus and Parameters.... 3-28 Table 4-1. Replaceable Parts.... 4-4 Table 4-2. Accessory Replaceable Parts.... 4-11 Table 4-3. Part Number Reference... 4-12 Table 5-1. LCD Guidelines.... 5-4

Introduction

This manual provides reference information for servicing the HP Pavilion ze5600, ze5500, ze5400, ze5300, ze5200, ze4700, ze4600, ze4500, ze4400, ze4300, ze4200, and ze4100 Notebook PCs, HP Compaq nx9010, nx9008, nx9005, and nx9000 Notebook PCs, Compaq Evo Notebook 1050v and 1010v Series, and Compaq Presario 2500, 2100, and 1100 Series Mobile PCs. These notebook models use technology code KE. This manual is for use by authorized service personnel while installing, servicing, and repairing these products. The manual is designed as a self-paced guide that will train you to install, configure, and repair these notebooks. The manual is self-contained, so you can follow it even without having equipment available. The following table lists other sources of information about the notebook computers and related products. Source

HP Notebook Web site

Address or Number
http://www.hp.com/notebooks

Comments

Compaq Notebook Web site
http://welcome.hp.com/country/us/eng/prodserv/ notebooks_tabletpcs.html http://www.hp.com/go/bizsupport http://www.hp.com.au/
Keyword: HP Restricted to DPSP Partners only. Call (800) 827-6364 for membership within the U.S. Call (800) 524-3388 for membership within the U.S. U.S. and Canada. Outside U.S. and Canada. Information about Windows operating system.

HP Pavilion ze4100

Processor Mobile Intel Pentium 4-M (1.7-, 1.8-, and 2.0-GHz) Intel Celeron (1.6-, 1.7-, and 1.8-GHz) Memory Display Video Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 128 MB SDRAM preinstalled. 15.0-inch XGA (1024 768) or 14.1-inch XGA (1024 768) active-matrix TFT ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics capability. Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off

HP Compaq nx9010

Processor Mobile Intel Pentium 4 (2.4-, 2.53-, 2.66-, and 3.06-GHz) Intel Celeron (2.0- and 2.6-GHz) Memory Display Video Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 256 MB SDRAM preinstalled. 15.0-inch XGA (1024 768) or SXGA+ (1400 1050) active-matrix TFT ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off

HP Compaq nx9008

Processor Memory Display Video Intel Celeron (2.6- and 2.8-GHz) At least 256 MB SDRAM preinstalled 14.1-inch XGA (1024 768) active-matrix TFT ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics capability. Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off

HP Compaq nx9005

Processor Mobile Intel Pentium 4-M (1.8-, 2.0-, 2.2-, and 2.4-GHz) Intel Celeron (1.8-, 2.0-, and 2.2-GHz) AMD Athlon (1.47-, 1.53-, 1.8-, and 2.0-GHz) Memory Display Video Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 128 MB SDRAM preinstalled. 15.0-inch XGA (1024 768) or SXGA+ (1400 1050) or 14.1-inch XGA (1024 768) active-matrix TFT ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off

HP Compaq nx9000

Processor Memory Display Video AMD Athlon (1.8- or 2.0-GHz) Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 256 MB SDRAM preinstalled. 15.0-inch XGA (1024 768) or SXGA+ (1400 1050) active-matrix TFT ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off

Notebook open/close latch One-touch buttons Keyboard status lights Power button, turns the notebook on and off Touch pad, scroll pad, Select buttons, plus on-off button Main status lights (left to right), power mode, hard disk activity, and battery

7. 8. 9.

Microphone option (not available) Infrared port* Wireless on-off button and indicator light*
10. Battery 11. CD-ROM, DVD, or other drive 12. PS/2 keyboard or PS/2 mouse port (supports Y adapter) * on certain models

Figure 1-2. Back View

HP Pavilion ze4x00 HP Compaq nx9005 and nx9000
NOTE: Compaq Evo Notebook N1050v, N1010v, and Compaq Presario 2100 and 1100 are very similar, except for logo.
13. AC adapter jack 14. Two universal Serial Bus (USB) ports 15. LAN port* 16. S-Video port* 17. Parallel port (LPT1), use this port for a parallel printer or other parallel device 18. Serial port (COM1), use this port for a serial mouse, modem, printer, or other serial device 19. External monitor port 20. Kensington lock slot (security connector) 21. Modem port* 22. PCMCIA card and CardBus slot and button 23. IEEE 1394 port* 24. Audio jacks (left to right), external microphone and audio out (headphones) 25. Volume controls* 26. Audio mute button and audio mute light* 27. Floppy drive* * on certain models

Figure 1-3. Bottom View

28. Hard disk drive 29. Battery latch 30. SDRAM door
31. Reset button 32. Port replicator connect* 33. Mini PCI door (no user parts inside) * on certain models

Figure 1-4. Front View

HP Pavilion ze5x00, HP Compaq nx9010 and nx9008, and Compaq Presario 2500

1. 2. 3. 4. 5. 6. 7.

Notebook open/close latch One-touch buttons Keyboard status lights Power button, turns the notebook on and off Touch pad, scroll pad, Select buttons, plus on-off button Main status lights (left to right), power mode, hard disk activity, and battery Infrared port*
Wireless on-off button and indicator light* Audio mute button and audio mute light*
10. Battery 11. Volume controls* 12. Audio jacks (left to right): external microphone and audio out (headphones) 13. CD-ROM, DVD, or other drive 14. Universal Serial Bus (USB) port * on certain models

Figure 1-5. Back View

HP Pavilion 5x00, HP Compaq nx9010, and nx9008 and Compaq Presario 2500

15. AC adapter jack 16. Two universal Serial Bus (USB) ports 17. LAN port* 18. External keyboard/mouse port 19. Parallel port (LPT1), use this port for a parallel printer or other parallel device 20. External monitor port
21. S-Video port* 22. Kensington lock cable slot (security connector) 23. Modem port* 24. IEEE 1394 port* 25. PCMCIA card and CardBus slot and button 26. Floppy drive* * on certain models

Figure 1-6. Bottom View

HP Pavilion 5x00, HP Compaq nx9010,and nx9008, and Compaq Presario 2500
27. Hard disk drive 28. Battery latch 29. Mini PCI door (no user parts inside) 30. SDRAM door
31. Port replicator connect* 32. Reset button * on certain models

Operation

This section gives an overview of the notebooks operation.
Turning the Notebook On and Off
You can start and stop your notebook using its power button. However, at certain times you might want to use other methods to start or stop the notebookdepending on power considerations, types of active connections, and start-up time. NOTE: This manual describes the notebook in its original factory configuration, with all settings at their default values. Table 1-2. Activating Power Modes Power mode

To enter this mode

Press the power button
Power mode status light is on

Standby mode

Saves significant power Turns off the display and other components Maintains current session in RAM Restarts quickly Restores network connections Power mode status light blinks
Press the power button or select Start > Turn Off Computer > Stand By (Windows XP) or select Start > Shut Down > Standby (Windows 2000) or allow timeout Press Fn+F12 or select Start > Shut Down > Hibernate (Windows 2000) or allow timeout Select Start > Turn Off Computer > Turn Off (Windows XP) or Select Start > Shut Down > Shut down (Windows 2000) or press the power button for 4 seconds (only if the Start menu procedure doesnt work)

Hibernation mode

Saves maximum power Saves current session to disk, and then shuts down. Restores network connections Power mode status light is off

Figure 1-7. Resetting the Notebook
NOTE: To boot from a CD, insert a bootable CD (such as the Recovery CDs) into the CD/DVD drive, then restart. Press esc when the HP logo appears, and then select the CD/DVD drive as the temporary boot device.

Specifications

The following tables list the specifications for the notebook and its accessories and are subject to change. For the latest versions, see the HP Notebook Web site http://www.hp.com/notebooks. Table 1-6. Specifications
Physical Attributes Size (14-inch display): 33 mm (12.9 10.7 1.3 in) Size (15-inch display): 35 mm (12.9 10.7 1.4 in) Weight: 2.9 kg (6.5 lb) minimum, depending on configuration Processor and Bus Architecture HP Pavilion ze5600: 2.4-, 2.66-, 2.8-, or 3.06-GHz Mobile Intel Pentium 4 ProcessorM with Intel Speed Step technology, 512-KB L2 cache, and 1.2- to 1.3-V core low-power processor with 400-MHz processor system bus -or2.6- or 2.8-GHz Intel Celeron processor with 128-KB L2 cache and 1.45-V core low-power processor with 400-MHz processor system bus HP Pavilion ze5500: 2.4-, 2.66-, 2.8-, or 3.06-GHz Mobile Intel Pentium 4 processor with Intel Speed Step technology, 512-KB L2 cache, and 1.2- to 1.3-V core low-power processor with 400-MHz processor system bus -or2.6-GHz Mobile Intel Celeron processor with 128-KB L2 cache and 1.45-V core low-power processor with 400-MHz processor system bus HP Pavilion ze5400 or ze5300: 2.4-, 2.53-, 2.66-, or 2.8-GHz Intel Pentium 4 processor-D or 2.4-, 2.53-,2.66-or2.8-GHz Mobile Intel Pentium 4 with Intel Speed Step technology, 512-KB L2 cache, processor with 400-MHz processor system bus HP Pavilion ze5200: 2.4-, 2.53-, 2.66-, or 2.8-GHz Intel Desktop Pentium 4 processor-D with Intel Speed Step technology, 512-KB L2 cache, and 1.2- to 1.3-V core low-power processor with 400-MHz processor system bus HP Pavilion ze4700 and ze4600: 1.9- or 2.08-Ghz AMD Athlon XP processor with QuantiSpeed architecture, 512-KB L2 cache, and 1.2-, to 1.3-V core low-power processor with 200-or266-MHz (double-clocked) processor system bus HP Pavilion ze4600 or ze4500: 1.87-GHz AMD Athlon XP processor with QuantiSpedd architectue, 512-KB L2 cache, and 1.2- to 1.3-V core low-power processor with 200-or266-MHz (double-clocked) processor system bus

The following diagram shows the general path you will use when disassembling the notebook to access any particular component.
Figure 2-1. Disassembly Flow

Removing the Battery

(User-Replaceable)
Required Equipment None Removal Procedure Slide the batterys release latch, and then pull the battery out of its compartment.
Figure 2-2. Removing the Battery

Removing an SDRAM Module

The notebook has no system memory built into its motherboard, but has 2 slots for SDRAM modules. One slot contains an SDRAM module that was factory installed.
NOTE: HP Pavilion ze5300, ze5200, ze4300, ze4200, and ze4100, HP Compaq nx9010, nx9005 and nx9000, Compaq Evo Notebook N1050v and N1010v, and Compaq Presario 2500, 2100, and 1100 notebooks use only DDR266 SDRAM modules. Using the wrong type of module prevents the notebook from booting.
CAUTION: Handle the SDRAM module only by its edges and provide proper grounding, or you might damage the module through electrostatic discharge.
Required Equipment 1 Phillips screwdriver Removal Procedure
1. Unplug the AC adapter, if present, and then remove the battery. 2. On the bottom of the notebook, loosen the captive screws holding the SDRAM door, and then remove the door. 3. Press outward on the latches at the sides of the SDRAM module to release it (the SDRAM module pops up). 4. Carefully pull the SDRAM module out of the connector.
Figure 2-3. Removing an SDRAM Module
HP Pavilion 4x00, HP Compaq nx9005 and nx9000, Compaq Evo Notebook N1050v and N1010v, and Compaq Presario 2100 and 1100 Models
NOTE: The SDRAM door on HP Pavilion ze5x00, HP Compaq nx9010 and nx9008, and Compaq Presario 2500 models is located in the rear left corner of the notebook bottom, as indicated in Figure 2-4. The procedure for removing the SDRAM door and modules is the same for all notebook models.
Figure 2-4. Removing an SDRAM Module
HP Pavilion ze5x00, HP Compaq nx9010, nx9008, and Compaq Presario 2500 Models
Reassembly Notes Carefully press the SDRAM module into the connector at an angle of about 30, until it is fully inserted, and then press down on both sides of the SDRAM module until the latches snap closed.
Removing the Wireless LAN Mini PCI Card
Certain notebooks include a wireless LAN Mini PCI card under the Mini PCI door on the bottom of the notebook.
CAUTION: Handle the Mini PCI card only by its edges and provide proper grounding, or you might damage the card through electrostatic discharge.
Required Equipment 0 Phillips screwdriver Removal Procedure
1. Unplug the AC adapter, if present, and then remove the battery. 2. On the bottom of the notebook, loosen the captive screws holding the Mini PCI door, and then remove the door.
CAUTION: Be careful when connecting and disconnecting the antenna cables from the Mini PCI card. Damaged cables or connectors can degrade notebook performance.

Keyboard cover (page 2-13) Keyboard (page 2-16)
3. Remove the 2 screws that secure the CD/DVD drive to the top case and motherboard.
NOTE: The screws that secure the CD/DVD drive are 2 different sizes. The front screw is a M2.56.0mm screw. The back screw is a M2.54.0mm screw. Make sure these screws are installed in the correct locations when reinstalling the CD/DVD drive.
4. Place your index finger in the top case opening, and then push out on the CD/DVD drive to release it from the motherboard. 5. Remove the CD/DVD drive.
Figure 2-15. Removing the CD/DVD Drive
3. Remove the two M2.56.0mm screws that secure the CD/DVD drive to the top case and motherboard. 4. Place your index finger in the top case opening and push out on the CD/DVD drive to release it from the motherboard. 5. Remove the CD/DVD drive.
Figure 2-16. Removing the CD/DVD Drive
HP Pavilion 5x00, HP Compaq nx9010 and HP nx9008, and Compaq Presario 2500 Models
Removing the Display Assembly

(Service Partners Only)

1. Unplug the AC adapter, if present, and then remove the battery. 2. Remove the keyboard cover (page 2-13). 3. Remove the two M2.56.0mm retaining screws from the notebook rear panel. 4. Remove the M2.54.0mm screws from the left and right antenna PCAs. Relocate the antenna PCAs away from the display assembly hinges. 5. Disconnect the display assembly cable from the motherboard. 6. Remove the six M2.56.0mm retaining screws that secure the display assembly to the top case. (Note that there is a grounding strap at the left hinge.) 7. Lift the display assembly off of the notebook.
Figure 2-17. Removing the Display Assembly Reassembly Notes
NOTE: After replacing the display assembly or motherboard, you must use the Service Utilities floppy disk to reprogram the EEPROM on the motherboard for the new display. 1. Download the notebook series service package from the Partnership Web site (see page vii), and then create a Service Utilities floppy disk as described in the packages Readme file. 2. 3. 4. 5. 6. Plug in an AC adapter. Insert the Service Utilities floppy disk in the floppy drive. If the unit has no internal floppy drive, connect a USB floppy drive. Turn on the notebook. When you see the HP logo, press esc to display the boot menu, then boot from the floppy drive. Select the option to update the display/LCD identification stored on the motherboard. Make sure you connect the grounding strap to the left display assembly hinge. When connecting the left and right antenna PCAs, make sure they are parallel with the display assembly hinges.

Reassembly Notes CAUTION: Do not excessively bend or fold the floppy drive cable. Excessive flexing can damage the floppy drive cable connections.
Removing the Infrared (I/R) PCA
3. Disconnect the I/R PCA cable from the motherboard. 4. Remove the two M2.54.0mm screws that secure the I/R PCA to the bottom case. 5. Remove the I/R PCA.
Figure 2-24. Removing the I/R PCA Reassembly Note CAUTION: Use care when handling the I/R PCA cable. Damaging the cable can degrade notebook performance. Make sure you route the I/R PCA cable between the left screw hole and the bottom case.

Removing the Audio PCA

NOTE: The following audio PCA removal instructions apply only to HP Pavilion 5300 and 5200, HP Compaq nx9010, and Compaq Presario 2500 models.
3. Disconnect the audio PCA cable from the motherboard. 4. Remove the audio PCA cable from the clip on the bottom case. 5. Remove the two M2.03.0mm flathead screws that secure the audio PCA shield to the bottom case. 6. Remove the audio PCA shield.
7. Remove the M2.03.0mm flathead screw that secures the audio PCA to the bottom case. 8. Remove the audio PCA.
Figure 2-25. Removing the Audio PCA Reassembly Note CAUTION: Use care when handling the audio PCA cable. Damaging the cable can degrade notebook performance. Make sure you route the audio PCA cable into the clip on the bottom case.
Removing the Heat Sink (with Fan)
NOTE: This section applies only to HP Pavilion 4x00, HP Compaq nx9005 and nx9000, Compaq Evo Notebook N1050v and N1010v, and Compaq Presario 2100 and 1100 models. Required Equipment 0 Phillips screwdriver Removal Procedure
3. Remove the three M2.54.0mm retaining screws. 4. Lift up on the heat sink (with fan), and then disconnect the fan cable from the motherboard.
Figure 2-26. Removing the Heat Sink (with Fan)
CAUTION: Do not spin the fan blades with your finger or you could damage the fans bearings.
Reassembly Notes If the thermal pad is damaged, use a sharp knife or scraper to carefully remove it from the heat sink, and then attach a new thermal pad. Install the heat sink screws in this order:
1. Install all 3 screws lightly. 2. Fully tighten the screws in the order marked on the heat sink.
NOTE: This section applies only to HP Pavilion 5x00, HP Compaq nx9010 and HP nx9008, and Compaq Presario 2500 models. Required Equipment 0 Phillips screwdriver Removal Procedure
3. Disconnect the 2 fan cables from the motherboard. 4. Remove the 4 retaining M2.05.0mm screws in the 1, 2, 3, 4 sequence stamped on the heat sink. 5. Lift up on the heat sink (with fan).

Hard disk drive (page 2-9) Keyboard cover (page 2-13) Keyboard (page 2-16) CD/DVD drive (page 2-20) Display assembly (page 2-23) Top case (page 2-26) Floppy drive (page 2-32) Heat sink (page 2-40)
CAUTION: Wireless Models Be careful when removing and attaching antenna cables. Damage to cables or connectors can degrade performance.
3. Wireless models only: Remove the Mini PCI door and unplug the 2 antenna cables from the Mini PCI card. Do not remove the Mini PCI card at this time. 4. Remove the four M2.54.0mm screws (indicated by the small arrows in Figure 2-34) that secure the motherboard to the bottom case. 5. From the back of the notebook, remove the 6 standoffs (2 each from the external monitor port, serial port, and parallel port). 6. Remove the antenna cable from the metal holder on the motherboard. 7. For some HP Pavilion 4700 and 4600 models and some HP Compq nx9005 models: Disconnect the fan cable (large arrow) from the motherboard, remove the screw securing the fan to the base, and remove the fan. 8. Carefully lift the motherboard out of the bottom case. 9. If present, remove the modem port cover.
Figure 2-34. Removing the Motherboard
NOTE: This section applies only to HP Pavilion 5x00, HP Compaq nx9010, HP nx9008, and Compaq Presario 2500 models. Required Equipment 1 Phillips screwdriver Removal Procedure NOTE: Before Replacing the Motherboard If possible, record the computers electronic serial number before you replace the motherboard. You will then store the electronic serial number in the EEPROM on the new motherboard using the Service Utility floppy disk. 1. 2. 3. 4. Download the notebook service package from the Partnership Web site (see page vii), and create a Service Utilities floppy disk as described in the packages Readme file. Plug in an AC adapter. Insert the Service Utilities floppy disk in the floppy drive. Turn on the notebook. When the HP logo appears (on either the built-in display or the external monitor), press esc to display the boot menu, and then choose Removable Device and boot from the floppy disk. Select the Serial Number option from the boot menu. When prompted, type A for the automatic update option. This stores the current system data from the old motherboard on the floppy disk.
Hard disk drive (page 2-9) Keyboard cover (page 2-13) Keyboard (page 2-16) CD/DVD drive (page 2-20) Display assembly (page 2-23) Top case (page 2-26) Heat sink (page 2-40) Floppy drive (page 2-32)
3. Wireless models only: Remove the Mini PCI door, and then unplug the 2 antenna cables from the Mini PCI card. Do not remove the Mini PCI card at this time. 4. Remove the two M2.04.0mm screws that secure the PCMCIA assembly to the bottom case. 5. Remove the 4 screws that secure the hard disk drive guide to the bottom case.

Support by Authorized Service Providers
In the U.S., support of notebook computers by Authorized Service Providers (ASPs) is a purchasable option. Standard predefined models and standard special models do not include ASP support. The sales force has the option of creating models with ASP support using the specials process. The serial number label on the bottom of the notebook indicates the ASP support status for that model. See the following table. Table 3-1. ASP Support Options Serial Number Label

ASP Support Status

No reimbursement to ASP for parts or labor. However the ASP is authorized to repair the notebook, and reimbursement can be negotiated directly with the customer. Parts and labor will be reimbursed to the ASP.
In other countries, ASP support is standard in most situations but you should check the marking on the serial number label to verify the ASP support status for that model.

Troubleshooting

The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality repair, follow the basic troubleshooting steps shown below.
Check the customers description of the problem and any supporting information.
Check for customer abuse.
Try to duplicate the customers problem.
Troubleshoot the problem using: - Diagnostic tools. - Troubleshooting suggestions.
Verify the repair by testing the functionality of the complete unit.
Figure 3-1. Basic Troubleshooting Steps
Checking for Customer Abuse
Some notebooks might appear to have been damaged by customer abuse. Use these guidelines to help determine if this is the case: If the shipping box is seriously damaged, customer abuse cannot be declared. If the damage could have a cause other than customer abuse, customer abuse cannot be declared. If the notebook shows any of the following, customer abuse is declared: Missing parts Broken plastic parts Parts not original to the notebook Damaged or missing keys on the keyboard Table 3-3 lists additional criteria for determining customer abuse to specific parts of the notebook. NOTE: Parts damaged by customer abuse are not covered by the warranty.
Troubleshooting the Problem
Record pertinent information about the notebook: Model and serial number Operating system and version Software version (stored in hidden fileC:\version.inf) BIOS version Accessories and peripherals used
Analyze the problem: Observe Symptoms. Using the customers information, try to duplicate the problem. Determine how the problem differs from proper behavior. Also, note the functions that do work properly. Separate Problems. If there are multiple symptoms, separate them into distinct problems. Consider Causes. Keep in mind possible causes for each problem. Use the diagnostic tools and troubleshooting suggestions to help find possible causes. The e-Diagtools diagnostic program tests most of the notebook components using automatic and interactive tests, and is your primary troubleshooting tool. Other tools include the power-on self-test, WMI/Toptools (if installed), the BIOS Setup utility, and the Sycard PCCtest. Table 3-2 on page 3-7 shows how you can use these tools to isolate the cause of the notebooks problem. The troubleshooting suggestions on page 3-8 include general suggestions for repairing notebooks that show specific failure symptoms. Swapping modules that might be defective with others known to be good is generally an ideal way to find the module responsible for the problem. A failure symptom is rarely caused by more than one module, so you will not usually need to replace more than one to correct a particular failure. After you replace a module, the notebook will normally be in a confused state and lock up when you apply power. If this happens, press the reset button: this turns the notebook off, so that you can restart it in a known state.

Verifying the Repair

Before returning the repaired notebook to the customer, verify the repair by running the following tests: e-Diagtools Basic Diagnostic Test. Run the basic test of the e-Diagtools diagnostic program (page 3-18). and Function Tests. Run tests that check the repaired function, such as those in e-Diagtools (page 3-18). and Failed Tests. Run any other tests that failed during troubleshooting.
Suggestions for Troubleshooting
Table 3-2. Scope of Diagnostic Tools Power-On Self-Test
Tests Tests Tests Tests Tests (CMOS battery only) Tests Tests Tests* Tests Tests Tests* Tests Tests Describes Describes Describes Configures Configures Configures Configures Configures Describes Tests Describes Configures Configures Configures Tests Tests Tests Describes Describes Describes Describes Describes Configures Configures Configures Tests

Function

Bootup Processor Memory Fan Batteries Display Hard disk Floppy drive Keyboard Audio Serial Parallel LAN Modem Wireless Infrared PS/2 port USB Port replicator PCMCIA IEEE 1394 AC adapter

e-Diagtools

Sycard PCCtest 450
WMI/ Toptools (if installed)
Describes Describes Describes

BIOS Setup

Configures

Describes

Tests Tests

Status

*Test might be available only on certain units. Use an external keyboard to exercise the port. Run the external 101-key test.
If you cannot isolate the cause of a problem using the above diagnostic tools, use the suggestions in the following table to help find the problem. Table 3-3. Troubleshooting Suggestions Repair Center: Likely Causes Repair Center: Comments

Symptom

Call Center: Suggestions
To help determine likely causes of a problem, determine which replaceable modules are involved in the system function and what roles they play. See the figure on page 1-24 and the table on page 1-25. Startup Does not boot on AC or battery Check power source. Press and hold power button to turn notebook off, and then press power button to turn notebook on. Unplug the AC adapter, remove the battery and any PC cards, press the reset button to turn notebook off, and reconnect power and try again. Do not use touch pad while booting or resuming. Remove all but one SDRAM module and try again. Reinsert any other SDRAM module and try again. AC adapter SDRAM module. CPU module Switchboard PCA Motherboard Display assembly Hard drive Check AC adapter. Remove all but one SDRAM module and try again. If the power status light does not turn on, reprogram the BIOS, and replace the top case, replace the motherboard. If power status light turns on but display remains off, try external monitor. If monitor shows successful boot, replace display assembly. If monitor shows activity but BIOS does not complete, replace display assembly. If monitor is blank, replace switchboard PCA, replace motherboard. If power status light and display turn on, BIOS completes, but OS does not start from hard disk or floppy drive, replace CPU module, replace motherboard. If OS starts from floppy drive, reload hard drive, replace hard drive. Beeps once, spins hard disk, repeats, but does not boot Make sure at least one SDRAM module is installed. SDRAM module

Battery or contacts AC adapter Motherboard Heat sink
Check battery and AC adapter Check heat sink
AC adapter does not power notebook Battery indicator is inaccurate
Try another AC adapter, if available. Time Remaining is an estimate based on notebooks power use at that moment. It, therefore, depends on current task and assumes power will be used at that rate until battery runs out. So if notebook is currently using good deal of power (such as when reading CD or DVD), Time Remaining likely shows less time than actually remains.

AC adapter Motherboard

AC adapter cannot be repaired, and must be replaced.

Standby/resume

General problems
Close all applications before entering (or allowing notebook to enter) Standby or Hibernation mode. If problem appears after installing new software (including drivers), uninstall that software. Contact software vendor for additional support.
Notebook resumes slowly from Standby mode
Notebook can take a minute or longer to resume if network card is installed. Blinking cursor appears while system is loading and checking hardware and network connections. When hardware is reinitialized, Windows desktop appears. Notebook wont suspend if connection to another computer is active. If notebook is busy, it normally finishes current operation before suspending.
Does not suspend to Standby mode as expected
Does not automatically enter Hibernation mode as expected
Make sure hibernate support is enabled in Power in Control Panel. Also, make sure Hibernate timeouts (Power Schemes tab) for AC and battery power are not set to Never.
Display Dark display, no light Make sure notebook is turned on and warmed up. Check power supply. Make sure SDRAM modules are installed properly. Adjust display brightness. Press Fn+F5 several times. Try external monitor. Display cable connection SDRAM modules CPU module Display assembly Motherboard Check cable connections. Replace SDRAM modules.
Make sure CPU module is installed properly, replace CPU module. Check display cable connections, replace display assembly. If external monitor displays no image, replace motherboard.

White display

Adjust display brightness.
Display assembly Switchboard PCA

Erratic display

Display cable connection Switchboard PCA Display assembly Motherboard
Check display cable connection.
Bright or missing pixels or lines.
See quality statement on page 5-3.
Display cable connection Display assembly
Check display cable connection. See quality statement on page 53. Declared to be caused by customer abuse.

Punctured display

Vertical crack near center of display.
Usually caused by closing display with pencil-sized object on keyboard
Declared to be caused by customer abuse. Declared to be caused by customer abuse.

Service Notes and Obsolete Part
Service notes containing important repair information for these products will be issued as needed. These notes are available online at the Partnership Web site (see page vii).