HP Jetdirect 310x

Fast Ethernet external print server
Designed to help small to medium size workgroups, the HP Jetdirect 310x Fast Ethernet external print server is a simple and reliable way to share a broad range of network-capable HP printers with USB ports on a network and across the Internet in any major operating environment. Versatile networking
Experience increased printer performance. Instead of relying on a PC or file server to provide the link to the network, the HP Jetdirect 310x Fast Ethernet external print server delivers increased printer performance versus directly connected printers with proven 10Base-T or 100Base-TX Ethernet technology. Protect your investment. The HP Jetdirect 310x Fast Ethernet external print server is flash upgradable and uses the Internet to download the latest firmware so workgroups can take advantage of current printing e-services and other emerging business tools. Quick and easy installation. The HP Install Network Printer Wizard, the included CD and Quick Setup poster help even the most novice user navigate through the setup process. Maximum connectivity. Connect network-capable HP printers with USB ports anywhere in the office to a network running a wide variety of protocols. Visually ensure current operation. Simple status indicator lights and a test button assist users with setup and provide status information at a glance, and reflect the operation of the print server/Internet connector.

Compatible

Advanced security. Receive the highest level of networking security with password-protected configuration, Secure Sockets Layer (SSL), Transport Layer Security (TLS) and Simple Network Management Protocol (SNMP) v3.0. Worry-free network printing. The HP Jetdirect 310x Fast Ethernet external print server is fully compatible with HP Web Jetadmin and equipped with an Embedded Web server for complete configuration, useful printer information and diagnostics over the Internet.

Reliable

Work with confidence. Limited three-year HP warranty allows you to receive reliable, trouble-free operation.

Technical specifications

Network types Supported peripherals
HP Jetdirect 310x Fast Ethernet external print server (product number: J6038A)
Ethernet/Fast Ethernet 802.3, RJ-45 (10/100Base-TX) Supported Printers: Network-capable peripherals with USB ports from HP. Works best with these printers and HP All-in-Ones: HP LaserJet 1200 Series, HP LaserJet 2200, HP LaserJet 3200 Series, HP LaserJet 3300 Series, HP Officejet G Series, HP Officejet k80/k80xi. Also works with the following HP peripherals: HP Photosmart p1100 Series, HP Photosmart 1218 Series, HP Deskjet 895 cse/cxi, HP Deskjet 900 Series, HP Deskjet 1220 Series
Compatible network operating systems and protocols TCP/IP IP Direct Mode
Microsoft Windows 98, Me, NT 4.0, 2000, XP, XP 64-bit, Server 2003; Novell NDPS; HP-UX 10.20, 11.x; Solaris 2.5x, 2.6, 7, 8 (SPARC systems only); IBM AIX 3.2.5 and later2; MPE-iX LPD (Line Printer Daemon)3 Microsoft Windows 98, Me, NT 4.0, 2000, XP, XP 64-bit, Server 2003; Novell NetWare 4.2, 5.x, 6; Mac OS 8.6 and later; Red Hat Linux 6.x and later, SuSE Linux 6.x and later; HP-UX 10.20, 11.x; Solaris 2.5x, 2.6, 7, 8; SunOS 4.1.x; IBM AIX 3.2.5 and later; SCO UnixWare 7.x, OpenServer 5.x; SGI IRIX 6.x; Digital UNIX 4.x; IBM OS/2 Warp 4.x; any RFC1179-compliant system FTP Printing3 Microsoft Windows 98, Me, NT 4.0, 2000, XP, XP 64-bit, Server 2003; Mac OS 8.6 and later; Red Hat Linux 6.x and later, SuSE Linux 6.x and later; HP-UX 10.20, 11.x; Solaris 2.5x, 2.6, 7, 8; SunOS 4.1.x; IBM AIX 3.2.5 and later; SCO UnixWare 7.x, OpenServer 5.x; SGI IRIX 6.x; Digital UNIX 4.x; IBM OS/2 Warp 4.x IPP Microsoft Windows NT 4.0, 2000, XP, XP 64-bit, Server 2003; Novell NetWare 4.2, 5.x, 6 IPX/SPX Novell NetWare 3.2, 4.2, 5.x, 6, NDPS; Microsoft Windows 98, Me, NT 4.0, 2000, XP 64-bit, Server 2003 DLC/LLC Microsoft Windows NT 4.Apple Talk Mac OS 8.6 and later Management security SNMP v3, SSL/TLS (HTTPS) Other network protocols supported Auto-IP, Apple Rendezvous compatible; NDS, Bindery, NCP, Telnet, SLP, IGMP, NDPS, iPrint, BOOTP/DHCP, WINS, SNMP v1 & v2c, HTTP Browsers supported Microsoft Internet Explorer 4.0 or above, Netscape 5.0 or above Dimensions (w x h x d) 3.8 x 1.5 x 5 in Weight 0.3 lb Whats in the box HP Jetdirect 310x Fast Ethernet external print server with attachment clip, USB cable (2 ft), Quick Setup poster, CD-ROM with HP Install Network Printer Wizard software and user guide, power adapter

The HP Business Inkjet 2200 is for Windows-only networking. Requires software from the NOS vendor. May require software from the NOS vendor or 3rd party vendor. AppleTalk not supported in Token Ring print servers.

Ordering information

General features 10/100-TX Ethernet/Fast Ethernet, 1 RJ-45, 1 USB connector, HP Web Jetadmin compatibility, HP Install Network Printer Wizard, Embedded Web server Environmental ranges Operating temperature: 32 to 131 F (0 to 55 C) Storage temperature: 32 to 131 F (0 to 55 C) Operating humidity: 0 to 95% RH (recommended 15 to 95% RH) Storage humidity: 0 to 95% RH Power requirements External power adapter Power supply: Input voltage USA, Canada: 110 to 127 VAC, 60Hz Power consumption 2.8 watts maximum Power certification Safety: IEC 950 compliant: (1991) +A1, A2, A3, A4/EN60950 (1992) +A1, A2, A3, A4, A11; UL 1950; CSA 950; NOM-001-SCFI-1993 Electromagnetic emissions: U.S.: FCC part 15 Class B; Canada: ICES-003 Warranty 3-year limited hardware warranty, return to HP Product number J6038A HP product HP Jetdirect 310x Fast Ethernet external print server
HP recommends Microsoft Windows XP Professional for mobile computing.
Microsoft, Windows and Windows NT are U.S. registered trademarks of Microsoft Corp. 2003 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice and is provided as is without warranty of any kind. The warranties for HP products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
For more information visit our website at www.hp.com

5980-8438ENUC, 08/2003

Users Guide
HP J6035B Jetdirect 175x external print server/Internet connector for USB HP J6038A Jetdirect 310x external print server/Internet connector for USB
Contents of this Users Guide
1. 2. 3. 4. 5. Get a general product description of the print server (below) Learn the basics of networking and network printing Install the print server Configure and manage the print server Troubleshoot the print server
6. Get support for the print server 7. Limited warranty for the print server 8. Specifications and regulatory statements for the print server
General product information
The HP Jetdirect 175x and 310x models are external print servers with USB connections. That is, they plug into the USB ports of printers (and multifunction peripherals) to provide network connections for those printers. (A label on the end of the products box lists printers that are tested and supported. Newer models may also be supported.) Each of these print servers connects to an Ethernet (IEEE 802.3i 10Base-T) or Fast Ethernet (IEEE 802.3u 100Base-TX) network, attached at the RJ-45 connector using twisted-pair cabling. The two print servers are similar in operation and performance. The 310x offers all the features of the 175x; in addition, it supports several additional network operating systems, additional management tools,
and has upgradable firmware. The 175x print server supports both peer-to-peer and client/server printer networking under TCP/IP; it supports peer-to-peer printer networking under IPX/SPX (direct mode), Apple EtherTalk, and LPD printing. Operating system support includes Windows (95, 98, 2000, ME, NT 4.0, and XP) and MacOS (v 8.6 and later). See the section on specifications for details of which operating systems support which protocols. The 310x print server includes all the protocol support of the 175x, as well as client/server support for IPX/SPX under Novell NetWare and support of DLC/LLC, FTP and IPP printing. These protocols are, in various combinations, supported on these operating systems: Windows (95, 98, 2000, ME, NT 4.0, and XP), MacOS, Novell NetWare, HP-UX, Solaris (on SPARC systems), SCO UNIX, LINUX, IBM AIX, MPE-IX, and Artisoft LANtastic. See the section on specifications for details of which operating systems support which protocols. Both print servers include an embedded Web server that allows remote management through a Web browser. The embedded Web server, which allows you to monitor and manage the print server remotely, requires Microsoft Internet Explorer 4.0 or later, or Netscape Navigator 5.0 or later. See the specifications section for more details on the print servers.
Contents of the product package
The HP Jetdirect 175x and 310x products include:

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print server module, with detachable mounting clip and mounting tape power module USB cable HP Jetdirect CD (includes installation software, manuals, and troubleshooting) Startup Guide poster
2000, 2001, 2002 Hewlett-Packard Company

Networking Basics

Please click on a title to view a document.
The Network Basics Tutorial A brief overview of:
Networks Network Printing Installing a Network Printer
Tips on Getting Started Answers to common questions:
Which CD should I use? Where do I find the printer driver? When do I stop?

Network Basics

Tutorial
This tutorial tells you about:
Click the button to continue.

Section 1:

Networks

NETWORKS

What you want.
. is for all your computers to be able to:
Communicate -- send and receive e-mail, and participate in conferences Share information -transfer files among systems, and get information from central databases Share resources -- use shared printers, scanners, and servers

The problem is.

. standalone computers have no way to talk to each other, so attempts at communication fail.
The solution: a local area network
A local area network (or LAN) provides connections that tie the computers together and allow them to communicate. (The most common type of local area network may also be referred to as an Ethernet LAN or an Ethernet.) Local area networks can be either wired (as shown here) or wireless. We will look at the different types in the next few pages.

Wired LANs

As the name implies, a wired LAN connects computers (and other network devices) physically, using wires. A typical LAN uses twisted-pair wiring (similar to telephone wiring) to connect each computer to a central hub. The hub transmits network communications between computers. Wired LANs offer high-speed communication, as well as reasonable security and reliability. In general, however, they are not as flexible as wireless LANs. Most wired LANs conform to the IEEE 802.3 standard. The most common wiring schemes use twisted-pair wiring or thin coaxial wiring.
Click on these links for more details on LAN wiring:
Detail: twisted-pair wiring Detail: thin coaxial wiring Detail: computer connections

NETWORKS DETAIL

Wiring: twisted-pair
The most common wiring used for LANs is twisted-pair wiring, similar to the wiring used for telephones. This wiring connects the computers or other network devices to a central hub. The use of telephone-type wiring makes it easy for the persons who administer your telephone wiring to administer the network wiring as well. RJ-45 connectors are used to connect the twisted-pair wiring to the computer and to the hub. The wire for a network can be graded in a number of categories; Category 5 wiring is the most popular grade. Category 5 wiring has superior electrical characteristics, and we strongly recommend it for all twisted-pair networking applications. The wire grade is usually marked on the cable jacket. The equipment for a twisted-pair LAN commonly operates at a data rate of either 10 Mbps (megabits per second) or 100 Mbps. Category 5 wiring is required for 100-Mbps operation. A 10-Mbps LAN can run on either Category 3 or Category 5 wiring (though we strongly recommend Category 5). At either data rate, cables may extend up to 100 meters (328 feet) from the hub to the computer. A twisted-pair network running at 10 Mbps is called a type 10Base-T network. A twistedpair network running at 100 Mbps is called a type 100Base-T network.

saves money -- there's less equipment to buy saves space -- users don't need to make space for a printer saves maintenance -fewer printers mean less bother
all with little inconvenience to users. (In fact, shared printers may be more convenient: nobody has to go without a printer or change to a different computer just to print; and sharing may save enough money to let you purchase printers with more functions or greater speed.)

Why use a print server?

A print server provides your printer with connection to the network. You could get the same connection using a computer -your network server -- but it would cost more and be more complex. Using a print server saves you money and frees up your network server for other tasks, such as file storage. You might want to use a network server for management of print jobs, a function that may be useful for larger networks. In such an application you will still probably want to use a print server, because its small size gives you location flexibility. Using a print server, you can easily place your printers near your users, while keeping the network server out of the way in a central computer area. (You will see this application in the notes on the client/server topology, a couple of pages later in this tutorial.)

Hardware connections

Print servers can be internal or external devices. Which one you choose depends on your printer. Internal print servers -These are special-purpose cards or modules that plug into the built-in input/output slot in the back of some printers. The slot provides the data and power connections for the print server, and the network cable plugs into the network connector on the face of the print server. Internal print servers come in a variety of configurations to match the style of your printer slot and the type of network connection you need. External print servers -External print servers are for printers that don't have a built-in slot. The print server is a small module that sits next to the printer (or mounts on the printer using a clip) and connects to the printer's USB or parallel port using a standard printer cable. A network cable plugs into the network connector on the print server, and a power cord connects to a wall outlet to provide the print server's power. (We haven't shown the power cord in the illustration, just to keep the drawing simpler.) External print servers come in several different configurations to match the printer's data port (USB or parallel) and the type of network connection you need. Wireless print servers -Wireless print servers come in

printer software for peer-to-peer printing from several computers, you will need to run the installer from each computer.)
INSTALLING A NETWORK PRINTER DETAIL
Printers that include the network installer
Many newer HP printers (January 2000 or later), including multifunction peripherals (MFPs) and All-in-One devices, include network installation software on the printer CD. If your printer is in the list below, use the printer CD for installation. HP LaserJet 1200 HP LaserJet 1220 HP LaserJet 2200 HP LaserJet 3300 series HP LaserJet 4100 series HP LaserJet 9000 HP LaserJet 9000MFP HP Business Inkjet 2280 HP Color Inkjet cp1160 HP Deskjet 5550 HP Officejet D series If your printer is not identified above, or you cannot locate your printers CD, you should:
First, locate your printer's driver. (The summary on the preceding page should help you.) Then, run the installer from the HP Jetdirect CD.
Note that if you use the HP Jetdirect CD for MFP or All-in-One devices, some features other than printing (such as scanning and faxing) may not be accessible. Use the printer CD to get all features. Note: An HP Web Jetadmin CD-ROM may also be included with selected HP JetDirect products. HP Web Jetadmin is a feature-rich printer management tool. However, it is not required for network printer installation.
End of Network Basics tutorial

Tips on Getting Started

Background
Installing a network printer is quite straightforward:
First, you set up your hardware. This involves setting up your printer, and then setting up a print server to connect the printer to your network. Then, you run the network printing software to install the printer on your computer.
If you have purchased your printer and print server separately, you probably have two sets of documentation and two installation CDs -- which do you use? The section below on Which CD do I use? should help you get started in the right place. In addition, sometimes it's not immediately apparent where to find the printer driver that the installer needs. The section below on Where do I find the printer driver? provides some useful pointers. Finally, the section below on When do I stop? answers questions about when the installation process is complete and whether, if you have two CDs, you need to use both of them. If you would like a brief overview of what networks and network printing are about, along with some additional detail on the installation process, click here for The Network Basics Tutorial.

On solid green Blinking (green)

Blinking (amber)

Might be a hardware fault (for example, a short-circuit, faulty cable, or a printer drawing too much power). To verify, disconnect the USB cable at the print server. Switch on the printer if it is off. Power cycle the print server (unplug it and plug it back in). Then reconnect the USB cable. If the USB light is now green and steady, then no problem remains. Otherwise, if the USB light is still blinking amber, then there may be a faulty component. Try these steps to determine which component might be causing the problem:
Detach the USB cable and power cycle the print server (unplug it and plug it back in). If the USB LED is green and steady, then the print server is OK. If it is blinking amber, then the print server is faulty. Try reconnecting the USB cable to the print server only, and power cycle the print server (unplug it and plug it back in). If the USB LED is green and steady, then the cable is also OK. If it is blinking amber, then the cable may be faulty. Power cycle the printer and reconnect the USB cable to the printer. If the USB LED is green and steady, then the printer is also OK. If it is blinking amber, then the printer may be faulty.
Interpreting the configuration page
The configuration page (also called a self-test page or configuration plot) for a print server displays messages, network statistics, and status for the print server. To print a configuration page, press the test button on the print server. (For trouble, click here.) An HP Jetdirect configuration page can also be viewed over the network from a management utility (such as HP Web Jetadmin), or by accessing the embedded web server on the HP Jetdirect print server.
Below is a sample for the 310x print server. The page for the 175x is similar; a few sections do not apply.
For a general description of a section, just click on any section of the configuration page below. For a specific description of each entry on your page, see the HP Jetdirect Administrators Guide. Find the HP Jetdirect Configuration Page topic in its contents panel.
General Jetdirect Information Provides general print server status and identification information. USB Port Information
Provides the USB printer class descriptors for the device connected to the port. Security Settings Provides the current values for various security and access control parameters for the print server. Network Statistics Provides the current values for various network parameters monitored by the print server. TCP/IP Protocol Information Provides the current status and parameter values for the TCP/IP network protocols. IPX/SPX Protocol Information Provides the current status and parameter values for the IPX/SPX network protocols. Novell/NetWare Protocol Information Provides the current status and parameter values for the Novell NetWare network protocol. This section appears only for the 310x. AppleTalk Protocol Information Provides the current status and parameter values for the AppleTalk network protocols. DLC/LLC Protocol Information Provides the current status and parameter values for the DLC/LLC network protocol. This section appears only for the 310x.

Performing a cold reset (to factory defaults):
Once you configure the print server, the configuration settings are retained in memory unless you manually reset them to factory defaults, as follows: 1. Unplug the power module from the back of the print server. 2. While holding down the test button on the back of the print server, plug the power module button for about five

Troubleshooting Overview

The questions below will help you troubleshoot your print server quickly. Just answer each question in turn. For each question:
If your answer is Yes, go on to the next question. If your answer is No, there is a problem. Click on the No button for a procedure to solve the problem. After you've solved the problem, the troubleshooting procedure may bring you back to this page. If you're not sure of the answer, or if you don't understand the question, click on the ??? button for more detailed information about the question.
At the bottom of this page are links to some additional topics related to troubleshooting the print server. If you wish to change an answer, you can click on this Reset button to return the page to its original state. (The Reset button stays inactive until you have clicked on at least one No or ??? button.) Please answer the questions below in the order listed.
Is your printer ON and ONLINE? If Yes, continue with the next question.
Is your print servers USB light ON (solid green)? If Yes, continue with the next question.
Is your print servers Power/Status light ON greeneither solidly on or flickering irregularly?
If Yes, continue with the next question.
Is one of the print servers 10/100 link lights ON (solid green)? If Yes, continue with the next question.
Can you print a Jetdirect configuration page?

Related topics:

Interpreting the configuration page Interpreting the lights on the print server Resetting the print server to factory defaults (cold reset)

ON and ONLINE?

The first step in troubleshooting your print server is to make sure that the attached printer is ready to receive a print job from the print server. To do this, you check the printer's lights or control panel to see whether it is ON and ONLINE. If your printers power is switched on and the printer is ready to print, click on the Yes button below to return to the Troubleshooting Overview page and continue with the next step in the troubleshooting procedure. If the printer is not ready to print, or if you are not sure what to look for, click on the No button below to start evaluating the printer.
Is your printer ON and ONLINE?
Check the following items to make sure that your printer is online and ready to print.
Is the printer plugged in and switched on? Make sure that the printer is plugged in and switched on. If your printer has a front panel display, it should not be blank. If you have checked these items and the printer still shows no sign of being on, you may have a defective power cable, power source, or printer. Is the printer online? The ONLINE light should be lit. If it is not, press the appropriate key (such as ON LINE or GO) to place the printer online. If your printer has a front panel display, check that is says Online or Ready. Is the FORM FEED light on? If your printer has a FORM FEED light and it is on, it may indicate that a print job is waiting to be printed. Take the printer offline (if necessary), press the FORM FEED key, and then put the printer back online. If a print job starts (or continues) to print, wait for it to complete.

light is ON solid green, click on the Yes button below to return to If your print servers USB the Troubleshooting Overview page and continue with the next step in the troubleshooting procedure.
light is not ON solid green, or if you are not sure what to look If your print servers USB for, click on the No button below to start evaluating the USB connection. Clicking the No button will also give you information on where to find the USB cable looks like. light, what it looks like, and what the correct USB
Is the USB light ON solid green?

USB port

light on your print server. It should be ON solid green (bright green in color and Check the USB glowing continuously, not blinking). If it is not ON solid green, please follow the troubleshooting steps below. 1. Make sure that you have a USB cable connected between your printer and the USB port on the print server. It should be a standard USB A-to-B cable, like this:

to print server

to printer
Note that the print server does not support parallel-to-USB converters (for connecting a parallel printer to a USB host) -- it works with USB printers only. Make sure that the cable is connected firmly to both the printer and the print server.
2. Check that both the printer and the print server are powered on.
After checking the items above and making any necessary changes, is the USB now ON solid green?
What is the state of the USB light?
The behavior of the USB light indicates the status of the USB connection. If the USB print server is not ON solid green, find its state in the list below and click on it to continue troubleshooting. OFF

light on your

Blinking green

Blinking amber

USB light OFF
If the USB light is OFF, it means that the print servers USB connection is not operational. This is OK before the print server finishes starting up (whether or not a USB cable is attached). If the light remains OFF after startup, then the print server may be faulty. Please restart the print server by detaching the power cable and re-attaching it. Wait for the power/status light to stop blinking (when the self-test finishes).

Detach the USB cable and power cycle the print server (unplug it and plug it back in). If the USB light is green and steady, then the print server is OK. If it is blinking amber, then the print server is faulty. Try reconnecting the USB cable to the print server only, and power cycle the print server (unplug light is green and steady, then the cable is also OK. If it is it and plug it back in). If the USB blinking amber, then the cable may be faulty.
Power cycle the printer and reconnect the USB cable to the printer. If the USB light is green and steady, then the printer is also OK. If it is blinking amber, then the printer may be faulty.
If yes, click on the Yes button to return to the Troubleshooting Overview page and continue with the next step of the troubleshooting procedure. If no, you may need to replace the component indicated at fault. If the fault is with the print server or the USB cable (provided with the print server), get assistance from HP Jetdirect technical support; click on the No button for information on contacting HP.
Power/Status OK? (Power/Status light ON solid green or flickering irregularly?)

The power/status

light provides information on the state of the print servers power connection and
light on its physical connection to the network. If connections are working correctly, the power/status should be ON, bright green in color and either glowing continuously or flickering irregularlybut not blinking in a regular pattern. If the connections are not working correctly, the Power/Status light may be off, regularly blinking green, or regularly blinking amber.
light is ON solid or flickering irregularly, click on the If your print servers power/status Yes button below to return to the Troubleshooting Overview page and continue with the next step in the troubleshooting procedure.
light is blinking regularly, or if you are not sure If your print servers power/status what to look for, click on the No button below to start evaluating the status of the print server. Clicking the No button will also give you information on where to find the power/status like, and what the correct power connection looks like. light, what it looks
Is the Power/Status light ON greeneither solidly on or flickering irregularly?

power/status

power receptacle
Check the power/status light on your print server. It should be ON, bright green in color and either glowing continuously or flickering irregularlybut not blinking in a regular pattern. If it is not ON solid green (that is, either off or regularly blinking amber or green), please follow the troubleshooting steps below. For all of the steps below, note that when you first apply power to a normally operating print server, the light will slowly blink green for several seconds during self-test, and then go ON solid power/status green when the unit is ready for operation. When it has network traffic it flickers green, irregularly with the traffic. 1. Check that the Jetdirect power module is plugged into a suitable power source (typically a wall outlet), and that the power connector is plugged into the print server. Note: The power module shown below is the North American version. The plug pattern may be different in other countries/regions of the world.

r r r r

ASCII PCL PostScript HP/GL-2
5. If you cannot read the language printed on the page and you could read English, French, Italian, German, or Spanish, you can request the configuration page be printed in those 5 languages:
button three times and on the third press, hold it for two seconds. Press the print servers test A page for each of the 5 languages will emerge from the printer.
once, briefly) is Note: the language printed on the page by default (when you press test either determined by the control panel settings for the printer, or if that is not supported, English is used. 6. It may be necessary to re-initialize the connection between the printer and the print server by cycling power on the print server. (Unplug the power cable from the print server; then plug it back in.) Do this with the printer switched ON. Can you now print a readable Jetdirect configuration page? If yes, click on the Yes button. This returns you to the page in the troubleshooting procedure where you check the I/O status of the print server. Continue with step 2 on that page. If no, your print server has a problem that requires assistance from HP Jetdirect technical support; click on the No button for information on contacting HP.
Configuration page prints?
The Jetdirect configuration page is a page that the print server sends to the attached printer, both as a test of the connection between the print server and the printer, and as an display of the status of the print servers functions. If you are able to print a Jetdirect configuration page on your printer, click on the Yes button below to continue with the troubleshooting procedure. This takes you to information about interpreting the results contained on the configuration page. If you are not able to print a readable Jetdirect configuration page on your printer, or if you don't know how to print one, click on the No button below to start evaluating the print server's ability to print a configuration page. Clicking on the No button will also give you information on how to print a test page.
To print a configuration page, press the test button

on the print server.

A configuration page should print on the connected printer. This page displays information about the print server hardware, the firmware version, the hardware (MAC) address, the connected printer, network connectivity, network traffic, and network protocols. Did the configuration page print successfully? (If the configuration page printed but is unreadable, click on the No button.)
Configuration page does not print, or is unreadable.
If the configuration page does not print successfully, try the steps below. If the page prints but is unreadable, note step 4 particularly. 1. Make sure your printer is connected to your print server by a USB A-to-B cable. (This is the standard USB cable.)

Note that the print server does not support parallel-to-USB converters (for connecting a parallel printer to a USB host) -- it works with USB printers only. Make sure that the cable is connected firmly to both the printer and the print server. 2. Make sure that the printer and the print server are powered on. 3. Make sure that the printer is Online or Ready. 4. You can check whether the print server is sending the page in a printer language (PDL) that the printer supports. If the PDL is not supported by the printer, the page will not print or will be unreadable if it does print. By default, the print server is configured to determine the appropriate printer language automatically. It is possible that the print server is not able to determine automatically which language it should use for your printer. You can cycle through the 4 printer languages using the following procedure:
once, briefly) is Note: the language printed on the page by default (when you press test either determined by the control panel settings for the printer, or if that is not supported, English is used. 6. It may be necessary to re-initialize the connection between the printer and the print server by cycling power on the print server. (Unplug the power cable from the print server; then plug it back in.) Do this with the printer switched ON. Can you now print a readable Jetdirect configuration page? If yes, click on the Yes button for information on interpreting the configuration page. If no, your print server has a problem that requires assistance from HP Jetdirect technical support; click on the No button for information on contacting HP.
End of troubleshooting If you have not been able to correct your print server problem using this troubleshooting procedure, you will need to contact HP technical support for further assistance. Click on the button below for details.

Browse HP

Getting support:
Telephone support WWW: HP Web support pages HP forums
Call HP: HP support by phone
Highly trained technicians are ready to take your call. Note: Telephone fees are the responsibility of the caller. Rates may vary. Contact your local telephone company for current rates. For the most up-to-date HP support telephone numbers worldwide, visit Customer Support (http://www.hp.com/cpso-support/guide/psd/expectations.html) to access a list of regional telephone numbers. In the USA, the support telephone number for HP Jetdirect products is: 208-323-2551.

Getting warranty service

For your records, please retain your original proof of purchase. Record the product number and serial number. Your product number is on a label on the bottom of the print server, for example, J6035B. The serial number is on the same label.
Your authorized dealer If you encounter difficulty, begin by contacting the person who sold the HP Jetdirect print server to you. Your HP Authorized Dealer will be familiar with your requirements and can provide assistance. HP support for warranty service For warranty service on HP Jetdirect products, call HP support. See phone numbers or visit http://www.hp.com/support/support_assistance. The HP support representative will help you with troubleshooting, and advise you on warranty service. When calling, please have the following information ready:

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HP Jetdirect product you are calling about, for example, J6035B. Model number of the product, for example, Jetdirect 175X. Serial number of the product. Complete description of the problem. Proof of purchase of your product. Your shipping address.
Service billing (out of warranty) When ordering a replacement unit for out-of-warranty service, you may be charged a repair cost. See your HP Authorized Dealer or your local HP Sales and Service Office representative. Or, you can call HP at (800) 227-8164 (USA only); prepare to supply shipping and billing addresses and payment information. Service outside the USA Customers outside the USA should contact their HP Authorized Dealer or HP Sales and Service Office to obtain information on prices, exchange unit availability, and instructions.

Specifications

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Networking specs Physical specs Environmental specs Electrical specs Electromagnetic specs Safety statements Regulatory statements

Supported networking

Physical
Supports unshielded or shielded twisted-pair cabling, using an RJ-45 connector, for: r IEEE 802.3i 10Base-T (Ethernet) r IEEE 802.3u 100Base-TX (Fast Ethernet) Requires a 10Base-T or 100Base-T network hub or concentrator that supports link beat (link test pulse) signals.
Supported network protocols TCP/IP [more] IPX/SPX
direct FTP LPD IPP printing mode Microsoft Windows: 95, 98, Me NT 4.0 2000, XP UNIX and Linux: HP-UX 10.20, 11.x HP MPE iX Sun Solaris 2.5x, 2.6, 7, 8 (SPARCsystems only) SunOS 4.1.x IBM AIX 3.2.5 & later [requires software from NOS vendor] SCO UnixWare 7.x OpenServer 5.x SGI IRIX 6.x Digital UNIX 4.x Red Hat Linux 5.2 Red Hat Linux 6.x, 7.x SuSE Linux 6.x Novell: [more] 310x 310x 310x 310x 310x 310x 310x 310x 310x 310x 310x 310x 310x 310x 310x 310x 310x 310x 310x 310x 310x 310x 310x 175x, 310x 310x 310x 310x 310x

DLC/ LLC

Apple direct Novell mode NetWare EtherTalk

310x 175x, 310x 310x

NetWare 3.2 NetWare 4.2, 5.x, 6 NDPS Apple: Mac OS 8.6 & later Artisoft LANtastic Any RFC1179-compliant system 310x

310x 310x 310x

310x 310x

175x,310x

310x May require software from NOS or other vendor Requires software from NOS vendor
Other network protocols supported Telnet Bootp/DHCP WINS HTTP SLP IGMP iPrint NDS Bindery NCP SNMP v1, v2c Advanced Security: SNMP v3 310x SSL/TLS (HTTPS) 310x 175x,310x 175x,310x 175x,310x 175x,310x 175x,310x 175x,310x 310x 310x 310x 310x 175x,310x

Physical specifications

Interfaces Port Network USB Specification See network specifications above. Female A connector, complies with USB version 1.1 specifications
Physical dimensions Excluding any protrusions for connectors, clips, and so on 92 mm (3.6 in) 129 mm (5.1 in)
With clip attached Width Length 97 mm (3.8 in) 129 mm (5.1 in)

Height Weight Weight

45 mm (1.8 in)

36 mm (1.4 in)

108 g (3.9 oz)
Environmental specifications
Operating environment Temperature Relative humidity Altitude 0 C to 55 C (32 F to 131 F) 15% to 95% at 40 C (104 F) 4.6 km (15,000 ft) Storage environment 40 C to 70 C (40 F to 158 F) 15% to 90% at 65 C (149 F) 4.6 km (15,000 ft)
Acoustic Noise: Not applicable
Electrical specifications
Power requirements Print server Input voltage Nominal output voltage Input current Max. output current Frequency range Power consumption Power modules Countries/Regions Australia, New Zealand, Argentina China Part num. 0950-3172 0950-3358 0950-2806 0950-3347 0950-3170 0950-3349 Input rating 240 Vac 50 Hz 240 Vac 50 Hz 220 Vac 50 Hz 220 Vac 50 Hz 230 Vac 50 Hz 230 Vac 50 Hz Output rating 13 Vdc @ 300 mA 13 Vdc @ 800 mA 13 Vdc @ 300 mA 13 Vdc @ 800 mA 13 Vdc @ 300 mA 13 Vdc @ 800 mA 13 Vdc n/a 140 mA @ 13 V n/a dc 1.8 W Power module See input rating for power modules below 13 Vdc 100 mA 300 mA 50/60 Hz 1.2 W Depends on particular power module Depends on particular power module

Continental Europe

0950-3173 0950-3352 9100-5168 0950-3351 9100-5171 0950-3354 0950-3171 0950-3350 0950-3169 0950-3348

Declaration of Conformity
The Declaration of Conformity complies with ISO/IEC Guide 22 and EN45014. It identifies the product, manufacturer's name and address, and applicable specifications recognized in the European community: HP Jetdirect 175x external print server DOC HP Jetdirect 310x external print server DOC Australia
This equipment complies with Australian EMC requirements. Canada This equipment complies with Canadian EMC Class B requirements. Japan: VCCI Class B

Korea: EMI

Taiwan: Class A
China: Chinese Safety Statement See Chinese Safety Statement.
DECLARATION OF CONFORMITY
according to ISO/IEC Guide 22 and EN45014

Manufacturer's Name:

Hewlett-Packard Company

Manufacturer's Address:

8000 Foothills Blvd. Roseville, CA 95747-5677 U.S.A.
declares that the product: Product Name: JetDirect 175X External Print Server
Model Number: J6035A, J6035B conforms to the following Product Specifications: Safety: EN60950 (1992) +A1,A2,A3,A4,AII / IEC 950 (1991) +A1,A2,A3,A4 EN60825-1 (1994) / IEC 825-1 (1993), Class 1 GB 4943 (1995) EMC: EN 55022 (1998) / CISPR-22 (1997) Class B GB 9254 (1988) EN 55024 (1998) IEC 61000-4-2 (1995); EN 61000-4-2 (1995) IEC 61000-4-3 (1995); EN 61000-4-3 (1996) IEC 61000-4-4 (1995); EN 61000-4-4 (1995) IEC 61000-4-5 (1995); EN 61000-4-5 (1995) IEC 61000-4-6 (1996); EN 61000-4-6 (1996) IEC 61000-4-8 (1993); EN 61000-4-8 (1993) IEC 61000-4-11 (1994); EN 61000-4-11 (1994) EN61000-3-2 (1995) EN61000-3-3 (1995) FCC Title 47 CFR, Part 15 Class B
Supplementary Information: The product herewith complies with the requirements of the Low Voltage Directive 73/23/EEC and the EMC Directive 89/336/EEC and carries the CE marking accordingly.
This product was tested in a typical configurations with Hewlett-Packard Co. products.

Roseville, June 18, 2002

Jill Stevenson, Product Regulations Manager
European Contact: Your local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department TRE, Herrenberger Strasse 130, D-71034 Bblingen (FAX:+49-7031-14-3143).
declares that the product: Product Name: Model Number: Product Options: HP Jetdirect 310x J6038A All
conforms to the following Product Specifications: Safety: EN60950 (1992) +A1,A2,A3,A4,AII / IEC 950 (1991) +A1,A2,A3,A4 EN60825-1 (1994) / IEC 825-1 (1993), Class 1 (Laser/LED) GB 4943 (1995) EMC: EN 55022 (1998) / CISPR-22 (1997) Class B GB 9254 (1988) EN 55024 (1998) IEC 61000-4-2 (1995); EN 61000-4-2 (1995) IEC 61000-4-3 (1995); EN 61000-4-3 (1996) IEC 61000-4-4 (1995); EN 61000-4-4 (1995) IEC 61000-4-5 (1995); EN 61000-4-5 (1995) IEC 61000-4-6 (1996); EN 61000-4-6 (1996) IEC 61000-4-8 (1993); EN 61000-4-8 (1993) IEC 61000-4-11 (1994); EN 61000-4-11 (1994) IEC 61000-3-2:1995 / EN61000-3-2 (1995)+A14 IEC 61000-3-3:1994 / EN61000-3-3 (1995) FCC Title 47 CFR, Part 15 Class B