JetDirect

Print Servers

HP JetDirect External Print Servers
300X, 500X, 170X, EX Plus Hardware Installation Guide
Hardware Installation Guide
Copyright Hewlett-Packard Company 1999. All rights reserved. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. Publication number 5969-3466 August 1999 Applicable Products: HP J2591A, HP J3258B, HP J3263A, HP J3264A, HP J3265A Trademark Credits Windows, Microsoft Microsoft Windows NT are trademarks or U.S. registered trademarks of Microsoft Corporation. Novell and NetWare are registered trademarks of Novell Corporation. IBM LAN Server is a registered trademark of International Business Machines Corp. Ethernet is a registered trademark of Xerox Corporation. PostScript is a trademark of Adobe Systems, Incorporated, which may be registered in certain jurisdictions. UNIX is a registered trademark in the United States and other countries, licensed exclusively through X/Open Company Limited. Warranty The information contained in this document is subject to change without notice. HEWLETT-PACKARD COMPANY MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance or use of this material. A copy of the specific warranty terms applicable to your HP product and replacement parts can be obtained from your HP Sales and Service Office or Authorized dealer.
For warranty service information, see appendix C at the back of this manual. Customer Support Hewlett-Packard has support services available to help you in case of difficulties with your HP JetDirect 300X, 500X, 170X, and EX Plus external print servers. Safety Considerations Prior to the installation and use of this product, review all safety markings and instructions.

MS-DOS,

Instruction Manual Symbol. If the product is marked with this symbol, refer to the product manuals to protect the product from damage. Denotes a hazard that can cause injury. Denotes a hazard that can damage equipment or data.

WARNING CAUTION

Do not proceed beyond a WARNING or CAUTION notice until you have understood the hazard and have taken appropriate steps. Servicing. Any service, adjustment, maintenance, or repair of this product must be performed only by authorized service-trained personnel. Power. These products do not have a power switch; they are powered on when either the power cord or AC adapter is plugged into a power outlet. The power outlet shall be installed near the equipment and shall be easily accessible for quick disconnect. Hewlett-Packard Company 8000 Foothills Boulevard Roseville, California 95747-6588

Contents

1 Product Overview Supported Printers, Plotters, and HP All-in-One Peripherals. 1-2 Network Management. 1-3 Network Configuration. 1-3 Components and Features. 1-4 Transmission Media. 1-6 Hardware Requirements. 1-7 LEDs. 1-8 Switches (HP JetDirect 300X and 500X). 1-Hardware Installation Verifying the Hardware Installation. 2-3 Selecting a Configuration Page Language. 2-3 Resetting to Factory Defaults. 2-4 A Specifications Physical Specifications. A-1 Power Requirements. A-2 Environmental. A-4 Acoustic Noise. A-4 Electromagnetic Emissions. A-4 Safety. A-4 B Regulatory Statements FCC Statement (U.S.A). B-1 European Community. B-1 Declaration of Conformity. B-2

Product Overview

This hardware guide covers the following Hewlett-Packard print servers:
Three-Port Print Servers HP JetDirect 500X HP JetDirect 500X J3265A J3264A One-Port Print Servers HP JetDirect 170X HP JetDirect EX Plus HP JetDirect 300X J3258B J2591A J3263A
These print servers send data to printers at speeds of up to 360 kilobytes per second, which is as fast or faster than many internal print servers. The external print servers enhance workgroup capability by letting you place your printers, plotters, or HP All-in-One peripherals1 at convenient locations directly on the network, and by increasing network printer performance and management. The one-port print servers connect one printer, plotter, or All-in-One peripheral with a parallel port to the network. These print servers have one high-speed, bidirectional parallel port (IEEE 1284 standard) that supports multiple network operating systems (NOSs) (Figure 1.1).

Figure 1.1 Use an HP JetDirect 300X, 170X, or EX Plus external print server to connect one peripheral to your network.
1.The scanning functionality of HP All-in-One peripherals is not supported by J2591A. 1-1
The HP JetDirect 300X provides connectivity to 10Base-T and 100Base-TX networks. The HP JetDirect 170X provides connectivity to 10Base-T networks. The HP JetDirect EX Plus provides connectivity to 10Base-T and 10Base2 networks. The HP JetDirect three-port print servers have three high-speed, bidirectional parallel ports (IEEE 1284) that support multiple network operating systems (NOSs). Each port operates independently which, in effect, gives you three print servers in one (Figure 1.2).
Figure 1.2 Use the HP JetDirect 500X print server to connect up to three peripherals to your network.
There are two models of the HP JetDirect 500X: one for 10Base-T, 100Base-TX, and 10Base2 networks (J3265A) and the other for Token Ring networks (J3264A). The 500X connects up to three printers, plotters, or HP All-in-One peripherals with parallel ports to a network. Supported Printers, Plotters, and HP All-in-One Peripherals The HP JetDirect external print servers support almost any printers1, plotters, or HP All-in-One peripherals2 with a parallel port, including those made by HP and other companies. To connect a serial printer, use a parallel-to-serial adapter.
1. GDI printers are not supported by HP JetDirect print servers. 2. J3263A, J3264A, J3265A, and J3258B support the following HP All-in-One peripherals: HP LaserJet 1100A, the HP OfficeJetPro Series, and the OfficeJet R40 and R60.

1-2 Product Overview

Network Management

1 Product Overview

The HP JetDirect external print servers support the Simple Network Management Protocol (SNMP), which enables remote printer management and troubleshooting. A standard SNMP agent resides on these print servers. Any standard SNMP-based application can be used to access and manage these print servers. Peripherals connected to an HP JetDirect external print server appear as intelligent nodes on the network and are accessible through various diagnostic utilities using the SNMP/IPX and SNMP/IP protocols. These print servers also collect network statistics and error messages to aid in network management and troubleshooting. Network Configuration The HP JetDirect 300X, 170X, and 500X print servers provide an embedded web server that can be accessed through a supported web browser. For more information, see the Quick Start Guide (hardcopy manual) shipped with your print server or the HP JetDirect Administrators Guide shipped on the HP JetDirect CD-ROM with your print server.

Product Overview 1-3

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Components and Features

HP JetDirect 300X (J3263A):
Bidirectional parallel port (IEEE 1284). Network port (Ethernet or Fast Ethernet): RJ-45 for 10Base-T or 100Base-TX. Test button (sends print server configuration page). 2 LEDs on front indicate LAN activity/status. 2 LEDs on back indicate 10 or 100 Mbps. Bidirectional parallel port (IEEE 1284). Network port (Ethernet): RJ-45 (10Base-T) or BNC (10Base2). Test button (sends print server configuration page). 2 LEDs on front indicate LAN activity/status. Bidirectional parallel port (IEEE 1284). Network port (Ethernet): RJ-45 (10Base-T). Test button (sends print server configuration page). 2 LEDs on front indicate LAN activity/status. 3 bidirectional parallel ports (IEEE 1284). Network port: J3265A (Ethernet): RJ-45 (10Base-T, 100Base-TX) and BNC (10Base2). J3264A (Token Ring): DB9 (shielded twisted-pair) and RJ-45 (unshielded twisted-pair).

HP JetDirect EX Plus (J2591A):
HP JetDirect 170X (J3258B):

q q q q

HP JetDirect 500X (J3265A, J3264A):
Test button (sends print server configuration page to Port 1). 2 LEDs on front indicate LAN activity/status. J3265A: 2 LEDs on back indicate 10 or 100 Mbps. J3264A: switch for 4 or 16 Mbps.
HP JetDirect Quick Start Guide: Included with every external print server. Explains how to install the print server and configure it for Novell or Microsoft NOSs. (For other NOSs, refer to the user manuals on the HP JetDirect CD-ROM.) Power Module: Included with every external print server: Provides power to the HP JetDirect external print servers.

1-4 Product Overview

HP JetDirect CD-ROM: Included with every external print server: Contains software for configuring the print server for network printing, online software and hardware manuals, and product literature. (The software on the CD is the most current at the time of release; to see if there is a later version, check http://www.hp.com/cposupport/.)

Product Overview 1-5

Transmission Media
IEEE 802.3 Ethernet IEEE 802.3 Ethernet 10Base2 10Base-T Thin coaxial cable with BNC connector. Four pairs of unshielded twisted-pair Category 3, 4, or 5 cable with RJ-45 connector.* Four pairs of unshielded twisted-pair Category 5 cable with RJ-45 connector for 10 or 100 Mbps operation.
IEEE 802.3 100Base-TX Fast Ethernet IEEE 802.5 Token Ring IEEE 802.5 Token Ring
Shielded twisted-pair cable with 9-pin D-connector (operating at 4 Mbps or 16 Mbps). Four pairs of unshielded twisted-pair cable with RJ-45 connector (operating at 4 Mbps or 16 Mbps).
*For 10Base-T, the print server works only with a 10Base-T LAN hub or concentrator that supports link beat (link test pulse) signals.

1-6 Product Overview

Hardware Requirements
HP JetDirect 300X HP JetDirect 170X HP JetDirect EX Plus HP JetDirect 500X J3263A (Ethernet 10Base-T or 100Base-TX) J3258B (Ethernet 10Base-T) J2591A (Ethernet 10Base-T or 10Base2) J3265A (Ethernet 10Base-T, 100Base-TX, or 10Base2) J3264A (Token Ring): DB9 (shielded twistedpair) or RJ-45 (unshielded twisted-pair) Printer, plotter, or HP All-in-One peripheral Recommended HP cables and part numbers Bidirectional parallel port (IEEE 1284) (or parallel-to-serial adapter for serial ports) 2 meter A-to-B parallel cable (C2950A) 3 meter A-to-B parallel cable (C2951A) 3 meter A-to-C parallel cable (C2946A) 10 meter A-to-C parallel cable (C2947A) Power Module (Included) See Appendix A for the power module for your country

Product Overview 1-7

On the top of the print server are Status and LAN Activity LEDs:
If the Status LED is. Off On On Off Blinking And the Activity LED is. Off Off Blinking On (Solid) Off
Then the print server is. Not receiving power. On; no LAN activity detected. On; LAN activity detected. Encountering a fault during self-test or operation. Encountering one of the following conditions:
running a self-test not configured. not able to attach to the network.
On; heavy LAN activity detected.
Between the Status and LAN Activity LEDs is the Test button, used to print a configuration page. See Chapter 2 for more information. On the back of the HP JetDirect 300X (J3263A) and 500X (J3265A) Print Servers, there are LEDs that indicate the operating speed (10 Mbps or 100 Mbps) (Figure 1.3). (This applies to 10Base-T and 100Base-TX networks only.)
If the 10 (left) LED is. Off On Off And the 100 (right) LED is. Off Off On
Then the print server has. No link established. Link established at 10 Mbps. Link established at 100 Mbps.
Auto-negotiation Switches

10 & 100 LEDs

Figure 1.3 Back of HP JetDirect 300X Print Server. (For the HP JetDirect 500X, the LEDs are also located next to the RJ-45 port.)

1-8 Product Overview

Switches (HP JetDirect 300X and 500X)
The HP JetDirect 300Xand 500X Print Servers have configuration switches that should be used only if the print server fails to link on the network. The factory-default setting of all 3 switches down will suit most installations. These switches only apply to 10Base-T and 100Base-TX networks only. When the first switch is set to Auto, the other two switch settings are ignored; the server auto-negotiates the link speed and duplex setting with the connected switch or hub device. Even with devices that dont auto-negotiate, the print server detects the network link speed and uses half duplex. Although nearly always unnecessary, you can control the settings directly by positioning the switches as shown in the table below, only if you are certain of the duplex setting and speed at which the switch or hub is operating.
If the auto switch is set to. AUTO (down) MANUAL (up) MANUAL (up) MANUAL (up) MANUAL (up) And if the speed switch is set to. either position (default=down) 10 (up) 100 (down) 10 (up) 100 (down) And if the duplex switch is set to. either position (default=down) HALF (down) HALF (down) FULL (up) FULL (up)
Then the settings are. Auto-negotiated (factory default) 10Base-T Half-duplex 100Base-TX Half-duplex 10Base-T Full-duplex 100Base-TX Full-duplex

In Auto mode, you can see the network speed being used by checking the LEDs at the RJ-45 connector. See p.1-8.

Product Overview 1-9

1-10 Product Overview

Hardware Installation

To install the HP JetDirect external print servers, you need to complete these steps.
Verify that your printer parallel port(s) work properly. Connect the print server to the network and printer(s) and plug in the print server. Generate a configuration page from the print server.
After you install the print server, the next step will be to configure it. For information about configuring, refer to either the Quick Start Guide shipped with your print server (for Novell or Microsoft NOSs) or to the HP JetDirect Software Installation Guide on your HP JetDirect CD-ROM. Follow these instructions to install the HP JetDirect external print servers. (Printer refers to any peripheral you are connecting to the print server.) 1. To ensure your printer(s) work properly, do one of the following:
send data through the parallel port of each printer you are connecting to the print server, or generate a printer self-test page (refer to your printer manual for instructions).
2. Switch off the power for each printer. 3. For a Token Ring print server (J3264A), set the data-rate switch to the appropriate speed (4 Mbps or 16 Mbps) (Figure 2.1). To do this, take a pen or similar object and slide the switch up for 16 Mbps or down for 4 Mbps.

Data-rate switch

Figure 2.1 Token Ring data-rate switch set at 16 Mpbs on the J3264A
4. For the 300X or 500X Ethernet print servers (J3263A or J3265A), verify that the auto-negotiation switches are in their default positionsall down. (For other options, see page 1-9.)
Figure 2.2 Hardware connections using a U.S. power module for the HP JetDirect J3265A Print Server
In the following steps, the circled numbers correspond to those in Figure 2.2. The HP JetDirect 300X, 170X, and EX Plus have one printer port. The HP JetDirect 500X Token Ring and 300X have no BNC port. On the HP JetDirect 500X and 300X, the RJ-45 connector is used for either 10 or 100 Mbps operation. The JetDirect 170X has no BNC port.
5. Connect the print server to the network or. 6. Connect the print server to the printer(s) , , and. If you are attaching only one printer to the 500X, HP recommends that you attach that printer to Port 1. If you are using DLC/LLC network protocols, your printer must be connected to Port 1 (the DLC/LLC protocol is supported only on Port 1). 7. Plug the power module into the power receptacle in the back of the print server.
2-2 Hardware Installation
8. Plug the power module into the wall outlet. Since there is no power switch, the print server is switched on after you plug it in. 9. Check the LEDs on the front of print server. The Status LED should be greeneither steady or blinking. If the internal self-test failed, the Activity LED will be on and the Status LED will be off. For troubleshooting information, see the Troubleshooting chapter in the software guide shipped with your print server. 10. Wait about 10 seconds. For 10Base-T and 100Base-TX networks, check the 10 and 100 LEDs on the back to verify that the correct one is lit. See p.1-8. 11. Switch on the power on your printer(s) to begin printing.

Hardware 2 Installation

Verifying the Hardware Installation
To verify the installation of the HP JetDirect external printer server, generate a configuration page. This page is generated from Port 1 of the printer server. To generate a configuration page, follow these steps: 1. Print a configuration page by pressing and releasing the Test button on the print server. 2. If the configuration page displays the message I/O CARD READY, you have successfully completed the hardware installation. (If not, see the Troubleshooting chapter in the HP JetDirect Print Server Administrators Guide shipped on the HP JetDirect CD-ROM.) Refer to this configuration page when you are configuring the software. For sample configuration pages, see the Troubleshooting chapter in the HP JetDirect Print Server Administrators Guide shipped on the HP JetDirect CD-ROM.
Selecting a Configuration Page Language
The configuration page for the HP JetDirect external print server is sent to the printer attached to Port 1. The printer language is auto-detected the first time the print server is powered up and after each cold reset.
Hardware Installation 2-3
If you want to change the detected printer language, use the LEDs and Test button to select a PDL for the configuration page. When you hold down the Test button for three seconds, the LEDs begin to cycle through four configurations, as outlined in the following table. Release the Test button when you get the right PDLs, and the configuration page will be printed.
For PDL. HP PCL (default) ASCII Postscript HP-GL/2 The Status LED is. Off Off On On And the Activity LED is. Off On Off On
When you first press the Test button, the Status and Activity LEDs are on and solid for about 3-4 seconds. Then they switch off, indicating they are cycling through the PDLs.
Resetting to Factory Defaults
Once you have configured the HP JetDirect external print server, the configuration settings are retained in memory unless you manually reset them. (The firmware is not affected when you reset the configuration settings.) To reset the configuration settings to their factory defaults, follow these steps: 1. Unplug the power cord from the print server. 2. While holding down the Test button on the print server, plug the power module into the print server and continue to hold down the Test button for five seconds. All previous configuration settings will be erased.
2-4 Hardware Installation

Specifications

Physical Specifications
Product Number J2591A J3263A J3264A J3265A J3258B Width 178 mm (7.0 in.) 178 mm (7.0 in.) 280 mm (11 in.) 280 mm (11 in.) 180 mm (7.09 in.) Height 31 mm (1.2 in.) 31 mm (1.2 in.) 31 mm (1.2 in.) 31 mm (1.2 in.) 33 mm (1.3 in.) Depth* 124 mm (4.9 in.) 112 mm (4.4 in.) 127 mm (5.0 in.) 141 mm (5.6 in.) 115 mm (4.53 in.) Weight 269 g (0.59 lbs.) 241 g (0.53 lbs.) 454 g (1 lb.) 440 g (0.97 lbs.) 224 g (0.49 lbs.)

*Measurement includes any protrusions for connectors, legs, etc.

Power Requirements

Power Modules for J3264A and J3265A Note: If two parts are listed for one country/region, either part can be used. Country Australia, New Zealand, Argentina Part Num. 9100-5172 0950-3358 China 0950-2808 0950-3347 Continental Europe 9100-5166 0950-3349 Japan 9100-5169 0950-3352 South Korea 9100-5168 0950-3351 South Africa, India 9100-5171 0950-3354 United Kingdom, Singapore, Ireland, Hong Kong USA, Canada, Latin America, Taiwan 9100-5167 0950-3350 9100-5165 0950-3348 Input Rating 230-240VAC 50 Hz 230-240VAC 50 Hz 230-240VAC 50 Hz 230-240VAC 50 Hz 220-240V 50 Hz 220-240V 50 Hz 90-110V 50/60 Hz 90-110V 50/60 Hz 220-240V 50 Hz 220-240V 50 Hz 220-250V 50 Hz 220-250V 50 Hz 220-240V 50 Hz 220-240V 50 Hz 110-127V 60 Hz 110-127V 60 Hz Output Rating 13 VDC @625 ma 13 VDC @800 ma 13 VDC @625 ma 13 VDC @800 ma 13 VDC @625 ma 13 VDC @800 ma 13 VDC @625 ma 13 VDC @800 ma 13 VDC @625 ma 13 VDC @800 ma 13 VDC @625 ma 13 VDC @800 ma 13 VDC @625 ma 13 VDC @800 ma 13 VDC @625 ma 13 VDC @800 ma

A-2 Specifications

Power Modules for J2591A, J3263A, and J3258B Note: If two parts are listed for one country/region, either part can be used. Country Australia, New Zealand, Argentina Part Num. 0950-3172 9100-5172 China 0950-2806 0950-2808 Continental Europe 0950-3170 9100-5166 Japan 0950-3173 9100-5169 South Korea South Africa, India United Kingdom, Singapore, Ireland, Hong Kong USA, Canada, Latin America, Taiwan 9100-5168 9100-5171 0950-3171 9100-5167 0950-3169 9100-5165 Input Rating 230-240VAC 50 Hz 230-240VAC 50 Hz 230-240VAC 50 Hz 230-240VAC 50 Hz 220-240V 50 Hz 220-240V 50 Hz 90-110V 50/60 Hz 90-110V 50/60 Hz 220-240V 50 Hz 220-250V 50 Hz 220-240V 50 Hz 220-240V 50 Hz 110-127VAC 60 Hz 110-127V 60 Hz Output Rating 13 VDC @300 ma 13 VDC @625 ma 13 VDC @300 ma 13 VDC @625 ma 13 VDC @300 ma 13 VDC @625 ma 13 VDC @300 ma 13 VDC @625 ma 13 VDC @625 ma

A Specifications

13 VDC @625 ma 13 VDC @300 ma 13 VDC @625 ma 13 VDC @300 ma 13 VDC @625 ma

Specifications A-3

Environmental
Operating Temperature Relative Humidity Altitude 0C to 55C (32F to 131F) 15% to 95% at 40C (104F), non-condensing 4.6 km (@15,000 ft.) Non-Operating -40C to 70C (-40F to 158F) 90% at 65C (149F) 4.6 km (@15,000 ft.)
Acoustic Noise Not applicable Electromagnetic Emissions FCC part 15 Class A (U.S.A.), ICES-003 (Canada), VCCI Class 1 (in Japan), CISPR-22/EN55022 Class A, CNS 13438 (Taiwan), AS/NZS 3548 (Australia/New Zealand), GOST 29216 (Russia) Note For EU compliance, see the Declaration of Conformity in Appendix B.

Safety Products comply with: IEC 950: (1991)+A1,A2,A3,A4/EN60950 (1992)+A1,A2,A3,A4 UL 1950 CSA 950 NOM-019-SCFI-1994 and NOM-001-SCFI-1993

A-4 Specifications

Regulatory Statements

FCC Statement (U.S.A)

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause interference to radio communications. Operation of this equipment in a residential area is likely to cause interference in which case the user will be required to correct the interference at their own expense. Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly approved by the Hewlett-Packard Company, may cause interference and void the FCC authorization to operate this equipment. Attaching this product in an FCC Level B product results in an FCC Level A Composite System as defined in the FCC Rules and Regulations. The Federal Communications Commission has prepared a booklet titled Interference Handbook (1986), which may be helpful to you. This booklet stock number 004-000-004505-7) may be purchased from the Superintendent of Documents, U.S. Government Printing Office, Washington, D.C. 20402.

European Community

This equipment complies with CISPR22/EN55022 Class A. Note This is a class A product. In a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures.
Declaration of Conformity
The following Declaration complies with ISO/IEC Guide 22 and EN 45014. It identifies the product, the manufacturer's name and address, and applicable specifications recognized in the European community.
B-2 Regulatory Statements
Australia. This equipment complies with Australian EMC requirements. Canada. Complies with Canadian EMC Class-A requirements. Japan: VCCI Class 1.

Korea: RRL Statement.

Taiwan: Class A.
Regulatory B Statements Regulatory Statements B-3
Chinese Safety Statement:
B-4 Regulatory Statements
Copyright 1999 Hewlett-Packard Company 8/99 Manual Part Number 5969-3466

*5969-3466*

JetDirect

Print Servers

HP JetDirect Print Servers
Models 600N (EIO), 500X, 300X, EX Plus Quick Start Guide

Read This First

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Quick Start Guide

Models 600N (EIO), 500X, 300X and EX Plus
qsF00_en.book Page 2 Monday, June 26, 2000 3:15 PM
Copyright Hewlett-Packard Company 2000. All rights reserved.
Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws.
your HP Sales and Service Office or Authorized dealer. For warranty service information, see the appendices in this guide.

Safety Considerations

Prior to the installation and use of this product, review all safety markings and instructions.
Publication number 5969-6871 First Edition August 2000 Applicable Products: J3110A, J3111A, J3112A, J3113A, J3263A, J3264A, J3265A, J2591A Trademark Credits
Microsoft, MS-DOS, Windows, Microsoft Windows NT are trademarks or U.S. registered trademarks of Microsoft Corporation. NetWare and Novell are registered trademarks of Novell Corporation. IBM, Operating System/2 are registered trademarks of International Business Machines Corp. Ethernet is a registered trademark of Xerox Corporation. PostScript is a trademark of Adobe Systems, Incorporated. UNIX is a registered trademark of the Open Group.
Instruction Manual Symbol. If the product is marked with this symbol, refer to the product manuals to protect the product from damage.
WARNING: Denotes a hazard that can cause injury. CAUTION: Denotes a hazard that can damage equipment or data. Do not proceed beyond a WARNING or CAUTION notice until you have understood the hazard and have taken appropriate steps. Grounding. This product is installed in a safety class 1 product that has a protective earthing terminal. There must be an uninterrupted safety earth ground from the main power source to the products input wiring terminals, power cord or supplied power cord set. Whenever it is likely that the protection has been impaired, disconnect the power cord until the ground has been restored. Hewlett-Packard Company 8000 Foothills Boulevard Roseville, California 95747-6588

Warranty

The information contained in this document is subject to change without notice. HEWLETT-PACKARD COMPANY MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance or use of this material. A copy of the specific warranty terms applicable to your HP product and replacement parts can be obtained from
qsF00_en.book Page 3 Monday, June 26, 2000 3:15 PM

Table of Contents

1. Introduction For Further Help. 1-1 Release Notes. Documentation. Other HP Utilities. HP Customer Care. Year 2000 Compliance. 1-1 1-2 1-3 1-3 1-3
Network Printing Basics. 1-4 Network Printing Configurations. 1-5 Setting Up Your Network Printer. 1-6 Supported Network Protocols. 1-7 2. Installing 600N (EIO) Internal Print Servers Introduction. 2-1 Installation Procedures. 2-2 HP JetDirect EIO Control Panel Menu. 2-8 Resetting to Factory Defaults. 2-9 HP J3113A 10/100Base-TX Card. 2-10 LEDs. 2-10 Jumpers. 2-11 What To Do Next. 2-12
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3. Installing External Print Servers Introduction. 3-1 Installation Procedures. 3-1 Verifying the Hardware Installation. 3-4 LEDs. 3-5 Switches (HP JetDirect 300X and 500X). 3-7 Resetting to Factory Defaults. 3-8 4. HP Software Solutions Using the HP JetDirect CD-ROM. 4-1 Microsoft or Novell NetWare Networks. 4-2 UNIX Networks. 4-4 Apple Mac OS Networks. 4-4 To View Documents on the CD-ROM. 4-5 Software Solutions Table. 4-7 A. Regulatory Statements B. Warranty Service C. HP Customer Care HP Customer Care Online. C-1 HP Customer Care Forum. C-2 HP Customer Care By Phone. C-2

Introduction

Thank you for purchasing the HP JetDirect print server! This guide provides information to install the HP JetDirect print server and quickly set up your network printer on Microsoft and Novell NetWare networks.

For Further Help

Release Notes
For important information on the HP JetDirect CD-ROM software, see the Release Notes and Readme files on the CD-ROM: Table 1.1

Item \README.txt

Description Contains general information for the software supplied on the HP JetDirect CD-ROM.
\HPJSI\COMMON\README.htm Provides the latest information on the \HPJSI\COMMON\README.wri operation and use of the HP Install Network Printer wizard. Includes information for installing specific HP JetDirect-connected peripherals.

Year 2000 Compliance

Hewlett-Packard, the leader in network printing solutions, wants to ensure our customers are ready for success in the year 2000. For the latest information regarding year 2000, click on the Year 2000 link at the following web site: http://www.hp.com/support/net_printing

Introduction 1-3

Network Printing Basics
Networks consist of computers connected together to share information and resources, such as printers. On a client-server network, client computers send print jobs to dedicated server computers that control the use of each printer. On a peer-to-peer network, dedicated servers are not used. Instead, each computer is configured to send print jobs to the printer directly.

Peer-to-Peer printing

Server

Client-Server printing

1-4 Introduction
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Network Printing Configurations
Client-server printing is typically used in medium to large networks where dedicated servers are used to manage printing needs of many users. Client-server networks use network operating systems (NOS) such as Novell NetWare and Microsoft Windows NT/2000 Server. Peer-to-peer printing is more suitable for smaller networks. On peer-to-peer networks, users configure their Microsoft Windows 95/98/ NT/2000 systems to print directly to the printer. Note that peer-topeer printing can be configured on a client-server network. For example, a small workgroup might use peer-to-peer printing even though it is connected to an enterprise-wide client-server network. Regardless of the network type (client-server or peer-to-peer), your computers and printers must use a common language, or network protocol to communicate with each other. The most common protocols are IPX (Internet Packet Exchange), made popular by Novell NetWare networks, and TCP/IP (Transmission Control Protocol/ Internet Protocol), made popular by the Internet. The HP JetDirect print server supports these and other popular network protocols.

Introduction 1-5

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Setting Up Your Network Printer
If you are on a network that uses TCP/IP, you must configure the print server with an IP address and other TCP/IP parameters as required. Check with your network administrator for a valid IP address and other required parameters.
The HP JetDirect CD-ROM contains software to quickly set up your printer for the network environments summarized below.
Network Microsoft networks (IP or IPX) System Windows 95/98, Windows NT 4.0, Windows 2000 HP JetDirect CD-ROM Software Use the HP Install Network Printer wizard (see Chapter 3) for client-server or peer-to-peer (direct-mode) printing. For client-server networks, share the printer on the server so that its available to clients. Use the HP Install Network Printer wizard (see Chapter 3) to set up the appropriate queues on the NetWare server and JetDirect print server. Use the HP JetDirect Printer Installer for UNIX (see the documentation and release notes on the CD-ROM)

Installation Procedures

1. Identify Your HP JetDirect 600N Internal Print Server. Remove the HP JetDirect card from its packaging and verify that you have the correct card for your network.
HP J3110A for Ethernet (10Base-T) networks Provides an RJ-45 connector (unshielded twisted-pair cable)
HP J3111A for Ethernet (10Base-T, 10Base-2) and LocalTalk networks Provides an RJ-45 connector (unshielded twisted-pair cable), a BNC connector (coaxial ThinLAN cable) and Mini-DIN 8 connector (LocalTalk connector box) HP J3112A for Token Ring (IEEE 802.5) networks Provides an RJ-45 connector (unshielded twisted-pair cable) and DB-9 connector (type 1, 2, or 6 shielded twisted-pair cable)
2-2 Installing 600N (EIO) Internal Print Servers
HP J3113A for Fast Ethernet (10/ 100Base-TX) networks Provides an RJ-45 connector (unshielded twisted-pair cable). For 100Base-TX, use Category 5 cable.
2. If Necessary, Set Switches or Jumpers on Your Card.
If You Have a Token Ring Card (J3112A) Token Ring networks operate at 4 Mbps or 16 Mbps. You must set the Data Rate switch on the card to either 4 or 16, depending on your network. If you dont know, ask your network administrator. The factory default setting is 16 Mbps. If You Have a 10/100Base-TX Card (J3113A) The 10/100TX card is preconfigured for Auto-negotiation (jumper P1), which means the card will automatically attempt to connect to your network using the proper speed (10 or 100 Mbps) and duplex mode (Full or Half). In most cases, you do not need to change the jumper settings. Refer to HP J3113A 10/100Base-TX Card in this chapter for more information.
Installing 600N (EIO) Internal Print Servers 2-3
3. Before Installing the Card, Verify That Your Printer Works.
Print a Printer Configuration Page. For instructions, refer to your printer manuals.
4. Turn Your Printer Off and Unplug the Power Cord.
2-4 Installing 600N (EIO) Internal Print Servers
5. Insert the Card and Connect the Network Cables.
Some printers have multiple EIO (Enhanced I/O) slots. You can install the HP JetDirect card into any EIO slot. For HP J3111A, you can use the LocalTalk port and only one Ethernet port: RJ-45 or BNC. For HP J3112A, you can use only one Token Ring port: RJ-45 or DB 9.
Insert card into any EIO slot.

Connect network cables.

Installing 600N (EIO) Internal Print Servers 2-5
6. Verify That the Card Is Operating Properly.
Print or Display JetDirect Configuration.
q For HP LaserJet printers, a
JetDirect Configuration page will print when you print the printers configuration page.

Selects whether you want to access the IPX/SPX menu and set IPX/SPX protocol parameters. You must change this to YES* each time you want to access the IPX/SPX menu. In the IPX/SPX menu, you can specify the Frame Type parameter used on your network. s The default is AUTO, to automatically set and limit the frame type to the one detected. s For Ethernet cards, frame type selections include EN_8023, EN_II, EN_8022, EN_SNAP. s For Token Ring cards, frame type selections include TR_8022, TR_SNAP. In the IPX/SPX menu for Token Ring cards, you can also specify NetWare Source Routing parameters, which include SRC RT=AUTO (default), OFF, SINGLE R, or ALL RT.
2-8 Installing 600N (EIO) Internal Print Servers
qsF00_en.book Page 9 Monday, June 26, 2000 3:15 PM
JetDirect Menu Item CFG TCP/IP=NO*
Description Selects whether you want to access the TCP/IP menu and set TCP/IP protocol parameters. You must change this to YES* each time you want to access the TCP/IP menu. In the TCP/IP menu, you can specify BOOTP=YES* for TCP/IP parameters to be automatically configured by a BootP or DHCP server when the printer is turned on. If you specify BOOTP=NO, you can manually set the following TCP/IP parameters from the control panel: s Each byte of the IP address (IP) s Subnet Mask (SM) s Syslog Server (LG) s Default Gateway (GW) s Idle Timeout period (default is 90 seconds, 0 disables the timeout) Selects whether you want to access the EtherTalk menu and set the AppleTalk phase parameter (ETALK PHASE=1 or 2) for your network. You must change this to YES* each time you want to access the EtherTalk menu.

CFG ETALK=NO*

Resetting to Factory Defaults
You can restore default values by performing a cold reset on your printer (see your printer documentation for instructions). To perform a cold reset on many HP LaserJet printers, turn off the printer and then hold down [Go] as you turn the printer back on. CAUTION This restores both your printer and JetDirect configuration to their factory default values.
Installing 600N (EIO) Internal Print Servers 2-9

test page from your printer when it is connected directly to your PC).
q Connect the print server to the network and printer(s) and plug in

the print server.

q Generate a configuration page from the print server.
Follow these instructions to install the HP JetDirect external print servers. (Printer refers to any supported printer, plotter, or HP AllIn-One peripheral you are connecting to the print server.) 1. To ensure your printer(s) work properly, do one of the following:

External Print Servers

Send data through the parallel port of each printer you are connecting to the print server, or Generate a printer self-test page (refer to your printer manual for instructions).
2. Switch off the power for each printer.
Installing External Print Servers 3-1
3. For a Token Ring print server (J3264), set the data-rate switch to the appropriate speed (4 Mbps or 16 Mbps) (Figure 3-1). Take a pen or similar object and slide the switch up for 16 Mbps or down for 4 Mbps. Data-rate switch
Figure 3-1 Token Ring data-rate switch set at 16 Mpbs on the HP J3264 4. For the 300X or 500X Ethernet print servers (J3263 or J3265), verify the auto-negotiation switches are in their default position (all down). (For other options, see page 3-7.)
Figure 3-2 Hardware connections using a U.S. power module for the HP JetDirect J3265 Print Server
3-2 Installing External Print Servers
In the following steps, the circled numbers correspond to those in Figure 3-2. The HP JetDirect 300X and EX Plus have one printer port. The HP JetDirect 500X has a BNC port. The HP JetDirect 500X and 300X has an RJ-45 connector for either 10- or 100-Mbps operation.
5. Connect the print server to the network or. 6. Connect the print server to the printer(s) , , and. If you are attaching only one printer to the 500X, HP recommends that you attach that printer to Port 1. If you are using DLC/LLC network protocols, your printer must be connected to Port 1 (the DLC/LLC protocol is supported only on Port 1). 7. Plug the power module into the power receptacle on the print server. 8. Plug the power module into the wall outlet. Since there is no power switch, the print server is switched on after you plug it in. 9. Check the LEDs on the front of print server. The Status LED should be green (steady or blinking). If the internal self-test failed, the Activity LED will be on and the Status LED will be off. For troubleshooting information, see the HP JetDirect Print Servers Administrators Guide on the HP JetDirect CD-ROM. 10. Wait about 10 seconds. For 10Base-T and 100Base-TX networks, check the 10 and 100 LEDs to verify that the correct one is lit (see page 3-5). 11. Switch on the power on your printer(s) to begin printing.

Installing External Print Servers 3-3
Verifying the Hardware Installation
To verify the installation of the HP JetDirect external printer server, generate a configuration page. This page is generated from Port 1 of the printer server. To generate a configuration page, follow these steps: 1. Print a JetDirect configuration page by pressing and releasing the Test button on the print server. 2. If the configuration page displays the message I/O CARD READY, you have successfully completed the hardware installation. (If not, see the Troubleshooting chapter in the HP JetDirect Print Servers Administrators Guide shipped on the HP JetDirect CD-ROM.) Refer to this configuration page when configuring the software. For sample configuration pages, see the Troubleshooting chapter in the HP JetDirect Print Servers Administrators Guide on the HP JetDirect CD-ROM.
Selecting a Configuration Page Language
The configuration page for the HP JetDirect external print server is sent to the printer attached to Port 1. The printer language is autodetected the first time the print server is powered up and after each cold reset. If you want to change the detected printer language, use the LEDs and Test button to select a PDL for the configuration page. When you hold down the Test button for three seconds, the LEDs begin to cycle through four configurations, as outlined in the following table. Release the Test button when you get the right PDLs (Page Description Language), and the configuration page will be printed.
For PDL. HP PCL (default) ASCII Postscript HP-GL/2 The Status LED is. The Activity LED is. Off Off On On Off On Off On
3-4 Installing External Print Servers
When you first press the Test button, the Status and Activity LEDs are on and solid for about 5 seconds. Then they switch off, indicating they are cycling through the PDLs.
On the top of the print server are Status and LAN Activity LEDs:
If the Status And the LED is. Activity LED Then the print server is. is. Off On On Off Blinking Off Off Blinking On (Solid) Off Not receiving power. On; no LAN activity detected. On; LAN activity detected. Encountering a fault during self-test or operation. Encountering one of the following conditions: q running a self-test
q not configured. q not able to attach to the network.
On; heavy LAN activity detected.
Between the Status and LAN Activity LEDs is the Test button, used to print a configuration page. See Verifying the Hardware Installation (page 3-4) for more information.
Installing External Print Servers 3-5
On the back of the HP JetDirect 300X (J3263) and 500X (J3265) Print Servers, there are LEDs that indicate the operating speed (10Mbps or 100Mbps) (Figure 3-3). (This only applies to 10Base-T and 100Base-TX networks.)

If the 10 (left) And the 100 LED is. (right) LED is. Then the print server has. Off or blinking Off or blinking On Off Off On No link established. Link established at 10 Mbps. Link established at 100 Mbps.
Auto-negotiation Switches

10 & 100 LEDs

Figure 3-3 Back of HP JetDirect 300X Print Server. (For the HP JetDirect 500X, the LEDs are also located next to the RJ-45 port.)
3-6 Installing External Print Servers
Switches (HP JetDirect 300X and 500X)
The HP JetDirect 300Xand 500X Print Servers have configuration switches that should be used only if the print server fails to link on the network. The factory-default setting of all 3 switches down will suit most installations. These switches only apply to 10Base-T and 100Base-TX networks only. When the first switch is set to Auto, the other two switch settings are ignored; the server auto-negotiates the link speed and duplex setting with the connected switch or hub device. Even with devices that dont auto-negotiate, the print server detects the network link speed and uses half duplex. Although usually unnecessary, you can control the settings directly by positioning the switches as shown in the table below, only if you are certain of the duplex setting and speed at which the switch or hub is operating.
If the auto switch And if the speed is set to. switch is set to. AUTO (down) MANUAL (up) MANUAL (up) MANUAL (up) MANUAL (up) either position (default=down) 10 (up) 100 (down) 10 (up) 100 (down) And if the duplex Then the settings switch is set to. are. either position (default=down) HALF (down) HALF (down) FULL (up) FULL (up) Auto-negotiated (factory default) 10Base-T Half-duplex 100Base-TX Half-duplex 10Base-T Full-duplex 100Base-TX Full-duplex
In Auto mode, you can see the network speed by checking the LEDs at the RJ-45 connector (see page 3-5).
Installing External Print Servers 3-7
Once you configure your print server, the configuration settings are retained in memory unless you manually reset them to factory defaults. (The firmware is not affected when you reset the configuration settings.) To reset the print server to factory defaults, follow these steps: 1. Unplug the power cord from the print server. 2. While holding down the Test button on the print server, plug the power module into the print server and continue to hold down the Test button for about five seconds. Any user-configured settings will be erased.

3-8 Installing External Print Servers

HP Software Solutions

HP provides a variety of software solutions to set up or manage your HP JetDirect-connected network device. For general information about th esoftware, see Tabl e4.1 on page 4-7. For advanced configuration and troubleshooting topics, see the HP JetDirect Print Server Administrators Guide (600N/400N/ 500X/300X) on the HP JetDirect CD-ROM.
Using the HP JetDirect CD-ROM
The HP JetDirect CD-ROM contains software, documentation, registration, and licensing information for your HP JetDirect print server. Using this CD-ROM on supported systems, you can do the following:
q Quickly set up your printer for printing q View documentation for your print server q Register your print server via the Internet
HP Software Solutions 4-1
Microsoft or Novell NetWare Networks
The HP JetDirect CD-ROM installation utility supports Windows 95, 98, NT 4.0, and 2000 systems only. To run the utility, proceed as follows: 1. Insert the CD-ROM into your CD-ROM drive. 2. Wait for the installation utility to start automatically. If necessary, run SETUP.EXE from the root directory of the HP JetDirect CD-ROM. Select the option you desire and follow the instructions on the screen.
Launches the HP Install Network Printer wizard
4-2 HP Software Solutions
To Use the HP Install Network Printer Wizard
To quickly set up your print server and system for network printing, use the Install Network Printer wizard.
The Install Network Printer wizard can be used in most environments. Note the following exceptions:
q Windows 3.1x and NT 3.51 environments are not

supported.

q For HP DesignJet printers and supported
All-In-One products, use the installation utilities and instructions that came with the product. For the latest information, refer to the following release notes on the HP JetDirect CD-ROM: \HPJSI\COMMON\README.htm, or \HPJSI\COMMON\README.wri
1. From the CD-ROM installation utilitys main screen, select Install Network Printer and follow the instructions displayed. 2. Click Help on each screen for additional instructions. 3. When prompted, print a test page to verify printer setup. If the test page successfully prints, then you have completed printer setup on this computer system. For client-server networks, you must now use the system utilities available for your network to set up each network client that will access this printer. If the test page fails to print, perform the troubleshooting tasks displayed by the wizard. Click Help for more information. For detailed troubleshooting information, read the HP JetDirect Print Server Administrators Guide (600N/400N/500X/300X). See To View Documents on the CD-ROM.
HP Software Solutions 4-3

UNIX Networks

Simple printer installation Runs from CD-ROM Installable version that runs from system disk is available More information: http://www.hp.com/ support/net_printing
HP JetDirect Printer Installer for UNIX HP-UX 10.20, 11.x Solaris 2.5.x, 2.6, 7 TCP/IP Install a single network printer on a supported UNIX network More information: http://www.hp.com/ support/net_printing
HP Software Solutions 4-7

Table 4.1

HP Software Solutions (2 of 3)

Function Remarks

Operating Environment
HP Web JetAdmin (Internet access required) Windows NT 4.0, 2000 HP-UX Solaris Red Hat, SuSE Linux NetWare* *Supports queue creation (NetWare) and peripheral management from HP Web JetAdmin hosted on Windows NT 4.0, 2000 Remote installation, configuration, and management of HP JetDirect-connected print servers, non-HP printers that support the standard MIBs, and printers with embedded web servers Alerts and consumables management Remote firmware upgrades for HP JetDirect print servers Asset tracking and utilization analysis HPs preferred solution for ongoing management and installation of multiple printersanywhere on your intranet Browser-based management More information: http://www.hp.com/ support/net_printing
HP Internet Printer Connection Windows NT 4.0, 2000 (Intel) TCP/IP only (for HP JetDirect 600N, 300X, and 500X only) Note: Microsoft Internet Printing software is also integrated with Windows 2000 Print path configuration between your system and an HP JetDirectconnected printer over the Internet via the Internet Printing Protocol (IPP) Allows economical distribution of highquality hardcopy documents over the Internet, replacing fax, mail, and overnight services Requires HP JetDirect print server (firmware version X.07.17 or later) More information: http://www.hp.com/ support/net_printing
4-8 HP Software Solutions
HP Software Solutions (3 of 3)
Operating Environment Function HP IP/IPX Printer Gateway NetWare 4.11, 4.2, 5.0, 5.1 Simplified installation, printing, and bidirectional management of HP JetDirect-connected printers under Novell Distributed Print Services (NDPS) Allows automatic discovery and installation of HP JetDirectconnected printers into NDPS via IPX

1. Reorient or relocate the receiving antenna. 2. Increase the separation between the equipment and receiver. 3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. 4. Consult the dealer or an experienced radio/TV technician for help.

European Community

When used with Ethernet, IEEE 802.3/802.3u 10/100Base-TX, or Token Ring configurations, this equipment complies with EN55022 Class A. This is a class A product. In a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures. Declarations of Conformity. The Declarations of Conformity comply with ISO/ IEC Guide 22 and EN45014. They identify the product, the manufacturer's name and address, and the applicable specifications that are recognized in the European Community. For each Declaration of Conformity, see the HP JetDirect Hardware Installation Guide on the HP JetDirect CD-ROM.

Acoustic Noise.

Not applicable
Electromagnetic Emissions.
FCC part 15 Class A (U.S.A.), ICES-003 (Canada), VCCI Class 1 (in Japan), CISPR-22/EN55022 Class A, CNS 13438 (Taiwan), AS/NZS 3548 (Australia/ New Zealand), GOST 29216 (Russia)
For EU compliance, see the Declaration of Conformity.

Safety.

Products comply with: IEC 950: (1991)+A1,A2,A3,A4/EN60950 (1992)+A1,A2,A3,A4 UL 1950 CSA 950 NOM-019-SCFI-1994 and NOM-001-SCFI-1993

Canada.

Complies with Canadian EMC Class-A requirements.

Australia.

This equipment complies with Australian EMC requirements.

Japan: VCCI Class A.

RRL Statement (Korea).

Taiwan Class A.

Chinese Safety Statement

Warranty Service

HEWLETT-PACKARD LIMITED WARRANTY STATEMENT
HP PRODUCT DURATION OF LIMITED WARRANTY
HP JetDirect 300X, 500X, and EX Plus Print Servers (J3263A, J3264A, J3265A, J2591A) HP JetDirect 600N Print Server (J3110A, J3111A, J3112A, or J3113A)

3 years

Warranty and B Customer Care

1 year

1. HP warrants to you, the end-user customer, that HP hardware, accessories and supplies will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products that prove to be defective. Replacement products may be either new or equivalent in performance to new. 2. HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for a period of NINETY (90) DAYS, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the NINETY (90) day period, HP will replace software that does not execute its programming instructions due to such defects. 3. HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product. 4. HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use. 5. Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the product, or (e) improper site preparation or maintenance. 6. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries, states or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country to country, state to state, or province to province.

7. HP will be liable for damage to tangible property per incident up to the greater of $300,000 or the actual amount paid for the product that is the subject of the claim, and for damages for bodily injury or death, to the extent that all such damages are determined by a court of competent jurisdiction to have been directly caused by a defective HP product. 8. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

Your Authorized Dealer

If you encounter difficulty, begin by contacting the person who sold you the HP JetDirect print server to you. Your HP Authorized Dealer will be familiar with your requirements and can provide assistance. During the warranty period, HP will replace the unit at no charge provided the defective unit is returned. You may return the unit to your HP Authorized Dealer or your local HP Sales and Service Office representative. Be sure to include a copy of your purchase receipt. For warranty service on HP JetDirect products, call the HP Customer Care Center. When calling, please have the following information ready:

q q q q q q

HP JetDirect product you are calling about. Model number of the product. Serial number of the product. Complete description of the problem. Proof of purchase of your product. Your shipping address.
The HP Customer Care representative will help you with troubleshooting, and advise you on warranty service.
Service Billing (Out of Warranty)
When ordering a replacement unit for out-of-warranty service, you may be charged a repair cost. See your HP Authorized Dealer or your local HP Sales and Service Office representative. Or, you can call HP at (800) 227-8164 (USA only).

Service Outside the USA

Japan Korea

+ + 82 (2) 3270 0700

2551 + 84 (0)4530

For all other countries, contact your reseller.
For Germany, contact your local telephone company for current rates.
Copyright 2000 Hewlett-Packard Company Printed in Mexico 8/2000 Manual Part Number 5969-6871

*5969-6871*