HP printers supported in Citrix XenApp Server environments

November 2008

Executive summary.... 2 Whats new..... 2 Versions of Terminal Server and Citrix supported by HP... 2 Testing performed by HP..... 3 HP LaserJet printers and supported driver versions... 4 HP Color printers with Edgeline Technology and supported driver versions.. 12 Using the HP Universal Print Driver version 4.7 for Windows in Citrix environments.. 12 The difference between the Citrix and HP UPDs... 13 Business Inkjet printers and supported driver versions.... 14 HP Deskjet printers and supported driver versions.... 15 LIDIL HP Deskjet printers..... 18 Using HP ink-based All-in-One and Photosmart printers... 19 HP Designjets and supported driver versions.... 22 Resolved issues..... 22 Unresolved issues.... 24 Microsoft issues.... 24 Supported printing features..... 24 Frequently asked questions..... 24 Citrix-tested HP printers.... 26 Testing methodology for HP printers.... 26 Citrix-tested HP Scanners/All-in-One devices.... 35 Testing methodology for HP All-in-One devices... 35 Planned future testing.... 37 Feedback..... 37

Executive summary

Citrix has collaborated with HP to test select HP printers and their associated HP print drivers in a Citrix XenApp 5 Server for Microsoft Windows Server 2008 and Microsoft Windows Server 2008 x64 Edition environments. These tests were run to determine how HP printers and their associated printer drivers performed using the standard printer and printer-related features tests that Citrix uses to test its XenApp Server and XenApp Server client software. This document lists all of the printers tested by HP in Citrix environments, explains the printer tests performed by Citrix, identifies which HP printers and printer driver versions were used, and describes any issues that occurred while performing these tests. Citrix has also collaborated with HP to test select HP scanners and All-in-One printers and their associated HP TWAIN drivers in a Citrix XenApp Server environment. These tests were run to determine how HP scanners and All-in-One printers and their associated TWAIN drivers performed using the scan-related feature tests that Citrix uses to test its XenApp Server and XenApp Server client software. This document explains the scan tests performed by Citrix, identifies which HP scanners and All-in-One printers and TWAIN driver versions were used, and describes any issues that occurred while performing these tests.

Whats new

The table of HP supported printers and drivers has been updated Content updated with XenApp 5.0 test results
Versions of Terminal Server and Citrix supported by HP
Microsoft Windows Server 2008 x64 Edition Terminal Services Citrix XenApp 5.0
Microsoft Windows Server 2008 Terminal Services Citrix XenApp 5.0
Microsoft Windows Server 2003 x64 Edition Terminal Services Citrix Presentation Server 4.5 Citrix Presentation Server 4.0 Citrix Presentation Server 4.5 Citrix Presentation Server 4.0 Citrix MetaFrame Presentation Server, 3.0 Citrix MetaFrame XP Presentation Server (Feature Release 1, 2, and 3) Citrix Presentation Server 4.0 Citrix MetaFrame Presentation Server, 3.0 Citrix MetaFrame XP Presentation Server (Feature Release 1, 2, and 3)
Microsoft Windows Server 2003 Terminal Services
Microsoft Windows 2000 Server Terminal Services

Testing performed by HP

HP performs Windows Server/Citrix Server testing on its print drivers and is confident in the stability and functionality of the driver versions mentioned in this article. HP also screens all driver releases to verify that the drivers are free of memory leaks and memory allocation issues. HP has selected a combination of LaserJet, Business Inkjet, and Deskjet printers for Citrix to test that serve as a representative test sample for all printers in the HP printer family. Because the driver code bases of these printers are common to all printers in the HP printer family, the Citrix testing of these select printers translates to all other HP printers. All HP printers and their associated printer drivers listed in this document are supported by HP in Citrix environments. HP supports only the driver on the Citrix Server and no other components from the CD or printing system.

Feature Testing

The HP test team installs the print driver on the Citrix Server, logs into a Citrix session, and verifies that printing is successful to client printers and network printers. The feature testing performed by HP is very similar to the Citrix Interoperability Test Kit for the Citrix Ready program. In addition to the feature testing that is part of the Citrix Ready program, HP performs stress testing of its print drivers.

Stress Testing

HP performs stress testing of its print drivers in both Citrix and non-Citrix environments. HP tests its print drivers with the StressPrinters tool provided by Citrix to simulate a user logon where multiple printers are autocreated concurrently. HP also employs other printing stress suites to ensure its drivers are compatible and stable in Citrix environments.

CLJ 8500

CLJ 8550
Win2003-x64: use HP Color LaserJet 8550 driver included in the Windows OS PCL6: Win2k/XP/2003/2003x64: 61.063.461.42 PCL5: Win2k/XP/2003/2003x64: Use the HP UPD Win2k/XP/2003/2003x64: 61.063.461.42 Win2k/XP/2003/2003x64: 61.071.661.41 PCL5 Win2k/XP/2003: 60.33.176.32

LJ 9000/ LJ 9000mfp

LJ 9040/9050 LJ 9040mfp/ 9050mfp
Win2k/XP/2003/2003x64: 61.063.461.42 Win2k/XP/2003/2003x64: 61.071.661.41 Win2k/XP/2003: 60.33.104.43 Win2003-x64: use HP LaserJet 9040 driver

LJ 9055mfp

PCL6 Win2k/XP/2003: 60.33.189.21 Win2003-x64: use HP LaserJet 9040 driver PCL5 Win2k/XP/2003: 60.33.176.32

LJ 9065mfp

PCL6 Win2k/XP/2003: 60.33.189.21 Win2003-x64: use HP LaserJet 9040 driver
Win2k/XP/2003: 60.33.104.43 Win2003-x64: use HP LaserJet 9040 driver Win2k/XP/2003/2003x64: 61.071.661.41 Win2k/XP/2003/2003x64: 61.071.661.41

CLJ 9500 CLJ 9500mfp

HP-supported drivers* PCL Win2k/XP/2003: 02.12.01 Host-based PS Win2k/XP/2003: 4.0 N/A Win2003-x64: Use driver included in the Windows OS

LJ 4, 5, 6 Family

Win2003-x64: Use driver included in the Windows OS
* Driver versions more current than the versions stated in this table are also supported.
HP Color printers with Edgeline Technology and supported driver versions
Table 2: Minimum levels of HP-supported drivers in the Citrix environment
HP-supported drivers* PCL Win2k/XP/2003/2003x64: 61.073.43.00 Host-based N/A PS Win2k/XP/2003/2003x64: 61.073.43.00
HP printer CM8050/8060 MFP
Using the HP Universal Print Driver version 4.7 for Windows in Citrix environments
The HP Universal Print Driver (UPD) for Windows version 4.7, available for free from hp.com at http://www.hp.com/go/upd, is supported by HP in Citrix and Terminal Server environments. HP has tested the HP Universal Print PCL 5 driver, HP Universal Print PCL 6 driver, and the HP universal postscript emulation driver in Citrix environments. The HP Universal Print Driver can be installed in static or traditional mode on the server and perform as a universal print driver for all autocreated printers or redirected printers. Installation of the HP Universal Print Driver in dynamic mode is not supported in a multi-user environment. Dynamic mode allows a user to search for and use printers on the network from the HP Universal Print Driver queue. The Windows operating system limits a print queue to one port at a time. Multiple users will compete for the single port bound to the HP Universal Print Driver queue if installed in dynamic mode. As a result, dynamic mode installation of the HP Universal Print Driver is not supported in Citrix and Terminal Server environments. For autocreated printers, the HP Universal Print PCL 5 driver can be mapped to print to all PCL 5capable HP client printers or the HP Universal Print postscript (PS) emulation driver to all postscriptcapable HP client printers through driver mapping in the Citrix management tools. To install the HP Universal Print Driver in static or traditional mode, download the software from http://www.hp.com/go/upd and run install /sm LPT1: from the command line on the server and then configure the mapping from within the Citrix Server. Or use Add Printer Wizard or Add Printer Driver Wizard. Go to http://www.hp.com/go/upd for more information and white papers. For Terminal Server 2003 SP1 configurations, the HP Universal Print Driver can be configured as the PCL or PS fallback driver when installed in static or traditional mode.

The difference between the Citrix and HP UPDs
The Citrix UPD for Citrix Presentation Server 4.0, 4.5, or XenApp 5.0 works well for autocreated client printers and Microsoft Windows 2000, Windows XP, or Windows Vista clients. The Citrix UPD cannot be used for autocreated session printers, configured by a Citrix policy, that are network print shares connected at login. Discrete print drivers must be installed on the Citrix server for any session printer. The Citrix UPD also requires Windows 2000, XP, or Vista on the client. The Citrix UPD is not supported with thin clients that utilize embedded operating systems because the Citrix UPD works in conjunction with the Windows print driver installed on the client for communication of print settings and rendering of the print jobs locally. The HP UPD works well for mapping to any HP PCL or Postscript client print driver for autocreated client printers. It works well for any client, including thin clients with embedded operating systems. The Citrix UPD has the ability to provide all printer configurations and user settings from the client printer, such as print on both sides as default, to the autocreated printer within the Citrix user session. The HP UPD has the ability, if the client printer is a network printer, to communicate with the printer and determine its configuration, such as tray configuration. But the HP UPD cannot determine user settings of the client printers from the client. The autocreated printers using the HP UPD will have default print settings, such as print single-sided as default.
Known limitation of the UPD when used for autocreated printers or redirected printers with client printers that are directly attached
The UPD, outside of a Citrix environment, has the ability to configure itself according to the actual configuration of the printer, such as tray configuration, by communicating directly with the printer. Currently, version 4.7 of the UPD has the limitation that, when installed on the server and mapped for autocreated printers, it cannot communicate with the printer installed on the client if the clients printer is directly attached to the client machine such as via USB. If the printer is networked, automatic configuration is supported. For directly attached printers on the client, the UPD PCL driver defaults to black and white, no extra trays, no device-specific paper handling, etc. The UPD PS driver defaults to color, no extra trays, no device-specific paper handling, etc. NOTE: Printers that are attached to the client via network ports are not affected. The UPD, installed on the server, can communicate with client printers that are available on the network.
Client printer settings not reflected in autocreated printers

N/A N/A N/A N/A

N/A N/A N/A N/A PCL5/PS Ver 1.4
N/A PCL5/PS Ver 1.0 N/A PCL5/PS Ver 1.0
HP printer BIJ 2800 BIJ 3000 Deskjet 9300 Deskjet 9600 Series Deskjet 9800 Series HP Officejet Pro K550 series HP Officejet Pro K850 series
Supported in Citrix environment Yes Yes Yes Yes Yes Yes Yes
HP-supported drivers* PCL Ver 1.0 PCL6/PCL5 Ver 1.0 PCL3 Ver 1.0 PCL3 Ver 1.1 PCL3 Ver 1.0 PCL3 Ver 1.0 PCL3 Ver 1.0 Host-based N/A N/A N/A N/A N/A N/A N/A PS N/A PCL6/PCL5/PS Ver 1.0 N/A N/A N/A N/A N/A
HP Deskjet printers and supported driver versions
HP recognizes the need for small inexpensive printing solutions for Citrix environments and offers a wide range of compatible products to meet the needs of Citrix users. HP recommends the use of Business Inkjets over consumer Deskjets whenever possible in Citrix environments for the following reasons: Lower cost per page when compared to consumer Deskjets. Faster print speeds in normal modes. Robust networking capabilities, comparable to HP LaserJets. Lower intervention rates with higher capacity paper trays and ink supplies. Higher reliability and duty load. More comprehensive testing in Citrix environments compared to consumer Deskjets. HP recommends the following Business Inkjet products for Citrix environments: For small office applications (<100); the Business Inkjet 1100 is available with or without an onboard network ready solution. Commercial and enterprise network environments HP recommends the BIJ 2300. If Deskjet printers are still the preferred choice for the Citrix environment, or existing Deskjet printers need to be supported, the table below identifies the HP Deskjet printers and associated drivers that are available for use in Citrix environments. Many of these printers and printer drivers have not been tested by HP. While these printers and drivers are not directly supported by HP, most customers will be able to use them without issue. A description of the driver work-around and known product limitations is included in this section.
Supported in Citrix environment Not tested HP-supported drivers* PCL Use OS Driver Host-based N/A PS N/A
HP printer Deskjet 1200C/1200PS
HP printer Deskjet 1600C/1600PS Deskjet 400/400 Mono Deskjet 420 Deskjet 500 Series Deskjet 600/600Mono Deskjet 610/612 Deskjet 660 Deskjet 670/672 Deskjet 680 Series Deskjet 690 Series Deskjet 695C/697C Deskjet 840 Series Deskjet 850/855 Deskjet 870 Deskjet 880/882 Deskjet 890 Deskjet 895

* Driver versions more current than the versions stated in this table are also supported. ** 7550, 7900, 8400 and 8700 are PCL3 devices but use 3 cartridge print assemblies which are not supported by the Deskjet base drivers.
HP Designjets and supported driver versions
HP printer DJ 70/90 DJ 100/110 DJ 30/130 DJ 500 Supported in Citrix environment Not tested Not tested Yes Yes HP-supported drivers* HPGL2 N/A N/A N/A N/A Host-based (PCL3 GUI) Not tested Not tested 6.03 5.35 6.03 DJ 500 + HPGL2 card DJ 800 Yes 5.35 6.11 Yes 5.35 6.11 DJ 5500 DJ 1050/1055 DJ 4000 DJ 4500 DJ T1100 Yes Yes Yes Yes Yes 6.13 4.66 6.10 6.19 61.73.362.41 N/A N/A N/A N/A N/A 4.29 4.29 60.42.341.0 61.071.362.31 61.73.362.41 5.35 6.03 N/A 4.29 N/A PS N/A N/A N/A N/A

Resolved issues

Autocreation performance in Citrix
The UPD versions 4.1, 4.5, 4.7 and discrete print driver versions 61.071.xxx.xx and 61.081.xxx.xx have a known performance issue when autocreating printers at user login. The process msiexec.exe might consume CPU resources and slow autocreation of the printer as well as other applications hosted on the Citrix server for a certain amount of time. UPD version 4.7.2 will contain the fix for this issue. In general, the time it takes to autocreate a printer using the HP UPD or a discrete HP print driver version 60.xxx.xxx.xxx or 61.xxx.xx.xxx will be 10 seconds or longer, depending upon the performance and load of the print spooler and the Citrix server. This is due to the initialization of the HP UPD or discrete print driver.
HKCU\Software\Hewlett-Packard registry hive increases in size in Citrix
Print driver versions 61.071.xxx.xx fail to clean up registry data written to the HKEY_CURRENT_USER\Software\Hewlett-Packard registry hive. Keys under this hive will grow over time. A new registry key is created each time a user logs onto a Citrix server for each printer autocreated. An example of such a key is HKEY_CURRENT_USER\Software\HewlettPackard\165b5934-15c4-4a84-c392-d044915211da where 165b5934-15c4-4a84-c392d044915211da is a GUID (globally unique identifier). HPBIDIInfo or HPCUSTOMForms will be keys
in the GUID hive. Newer version of the print driver, such as version 61.081.xxx.xx or the latest HP Universal Print Driver, has a fix for this issue.
Memory leaks and memory corruption causing possible spooler crash, spooler hang, failed autocreation, failed autocreated printer cleanup, and server performance degradation
hpbmini.dll issue This issue occurs with 60.x.x.x and 4.x.x.x. print drivers containing hpbmini.dll version 1.0.0.18 or older. Version 1.0.0.19 and newer has the fix. The memory leaks and memory corruption possible with the 1.0.0.18 (or older) dll will not cause a spooler crash, but can degrade performance of the server. Version 4.x.x.x print drivers have an issue unloading hpbmini.dll which will likely cause a spooler crash when the server has a heavy load of connected users. hpcdmc32.dll issue This issue occurs with 60.x.x.x and 4.x.x.x print drivers containing hpcdmc32.dll version 1.0.2.30 or older. Version 1.0.2.31 and newer has the fix. The most recent version of hpcdmc32.dll is 1.0.2.35. The memory leaks possible with the 1.0.2.30 (or older) dll will not cause a spooler crash but may cause performance degradation. Other symptoms caused by the above components include failed autocreation of printers and autocreated client printers not deleted when users log off. Solution To determine if these are issues affecting a server and for a workaround, rename hpbmini.dll and hpcdmc32.dll in the windows\system32\spool\drivers\w32sx86\3 directory and remove hpbmini.dll from DependentFiles registry entry in HKLM\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version3\<driver> hive. For HP print drivers version 4.x.x.x, it is strongly recommended to upgrade to the 60.x.x.x or 61.x.x.x driver versions available on hp.com. If one is not available, then use the HP Universal Print Driver. For existing 60.x.x.x drivers with these suspected issues it is strongly recommended to upgrade to the latest driver available on hp.com

Autocreation of HP printer fails with Citrix
This issue occurs when an HP PCL driver (version 4.3.x.x to 4.20.x.x.) is installed on the server. When Citrix autocreates using an older HP driver, the process halts and any remaining printers fail to autocreate. To resolve this situation, update the HP driver on the server to the version listed in the tables above.
Client driver settings lost during autocreation
This is a limitation of Citrix MetaFrame 3.0 and older versions. Driver settings, such as tray configuration, duplexer, printer memory, and quick sets are not read at autocreation. Paper size and orientation are the only client settings that are read during autocreation. The remaining settings are determined by the default settings of the driver installed on the server. Citrix has provided this functionality in Presentation Server 4.0. The server must be 4.0 and the client must be a 32-bit Windows client with at least ICA version 9.0. If Feature Release 1/Service Pack 1 or later is installed on a MetaFrame XP Server, go to the properties of the autocreated printer and configure the driver for features manually, then set the tray
configuration, duplexer, and hard disk settings. The settings will be saved to the users profile when the user logs out. Printer settings will be restored the next time the user logs in. This feature is available in environments running MetaFrame XP with Feature Release 1 and Service Pack 1 or greater.
Inability to print with certain HP drivers in Citrix MetaFrame 1.8 SP3 or earlier
With any of the following HP print drivers: BIJ1100, DJ450, CP1700, DJ9600, DJ9300, CP1160, the user logs in for the first time and printing functions correctly. When the user logs off and logs back in again, printing is no longer functional. Citrix has provided the fix in MetaFrame 1.8 Service Pack 4.

Unresolved issues

HP Deskjet printer drivers will not load under non-administrator privileges
HP does not recommend the use of host-based printers in Citrix environments. Host-based printers rely upon the bulk of the rendering to be done on the host machine by the host-based driver and are designed for direct-connect, non-networked environments. As a result, host-based print jobs can be considerably larger than PCL-based jobs, which is undesirable when printing over constrained bandwidth connections. An alternative is to use the Citrix Universal Print Driver or Universal Printing System to print to a host-based client printer.

Microsoft issues

HP printer with DOT4 port on client does not create a redirected printer in Terminal Server
This issue does not occur with Citrix, only with Terminal Server. If an HP printer is connected to a client with a USB DOT4 port, then no redirected printer is created when logging onto a Terminal Server. Microsoft has a workaround described in the knowledge base article 302361.

Supported printing features
All printing features of the driver are supported in Terminal Server/Citrix environments with the exception of bi-directional communication to client printers. Bi-directional communication to networked printers is unaffected.
Frequently asked questions
Question: Is my HP printer supported in a Citrix environment by HP? Answer: Check the LaserJet, Business Inkjet, Designjet, Deskjet, and ink-based All-in-One and Photosmart printer sections of this white paper to see if your printer is listed as supported. Question: Is a certain HP print driver certified in Citrix? Answer: Citrix does not certify print drivers. However, HP and Citrix do test print drivers and printers in Citrix Presentation Server 4.0/4.5 and XenApp 5.0. To determine if a certain printer is supported,
check the LaserJet, Business Inkjet, Deskjet, and Ink-based All-in-One and Photosmart printer sections of this white paper. All support for a printer and print driver is claimed by HP and provided by HP. Question: How do I configure my Citrix server to map print drivers, use and configure the Citrix UPD, or configure and session network printers? Answer: Consult the Citrix Advanced Concept Guide and other online documentation from citrix.com. Question: Why do my autocreated printer settings not reflect the correct printer settings from my client printers? Answer: Citrix Presentation Server 4.0/4.5 and XenApp 5.0 and the Citrix UPD have the ability to read the local printer settings from the client. The server must be at least 4.0 and the client must be a 32-bit or x64 Windows client with at least ICA version 9.0. Question: Can I use my All-in-One, mfp, or scanner connected to my client to scan to applications within my Citrix ICA session? Answer: Yes. Citrix Presentation Server 4.0 /4.5 or XenApp 5.0 with a 32-bit or x64 Windows client and ICA 9.0 supports TWAIN devices directly connected to the client. Question: Where can I download the Windows Server 2003 driver for Deskjet, PSC, Officejet, and Photosmart printers? Answer: HP does not develop Microsoft Windows Server 2003 drivers for consumer based inkjet products. Microsoft recommends using XP drivers which should work without issue.
Citrix-tested HP printers
Citrix tested the following HP LaserJet, Business Inkjet, Designjet and Deskjet printers and their associated 32-bit and 64-bit drivers with Citrix XenApp Server 5.0. Throughout the testing, no problems were encountered when running Citrix test cases with the HP printers and drivers listed for each test case.
Printers tested Software tested

HP Deskjet 5650 HP Deskjet D2360 HP LaserJet 3020 HP Officejet Pro K5400 HP Officejet Pro L7680 All-in-One HP Deskjet 5440 HP Business Inkjet 1100 HP Officejet 720 HP LaserJet 3200 HP LaserJet 4000 HP Designjet 4000 PostScript HP Color LaserJet 3000
Citrix XenApp Server 5.0 XenApp Plugin for Hosted Apps, version 11.x HP Universal, PCL, PS printers & 32-bit/64-bit drivers
Testing methodology for HP printers
Printer setup Printers were connected to both client and server systems, and as stand-alone network printers using HP Jetdirect print server devices. Printers were connected to client and server systems using parallel cables and USB cables. Note on hardware used Varied client and server systems from numerous manufacturers were used throughout the testing process; the number of systems and configurations are outside the scope of this document. Note on printer drivers used The 32-bit and 64-bit printer driver versions listed are the driver versions that were available at time of testing. Newer driver versions may be available. Note on description This is a base description of the feature and what it does.
Note on test methodology This is a basic summary of the testing that was performed on the feature. Actual testing is much more extensive and, therefore, beyond the scope of this document.

Network print servers

Description Network print servers (not running Citrix XenApp Server) are servers with shared printers attached to them. Administrators import these network print servers into the Citrix XenApp Server farm to make the shared printers available to all users when they connect to the server farm. Test methodology HP LaserJet/Business Inkjet/Designjet/Deskjet printers were attached to the print server using a parallel cable, USB or installed by creating a TCP/IP port and connecting to the printer through Jetdirect. These printers were configured for multiple users. Drivers for the printers were downloaded from the HP Driver Support website. The network print server was imported into the Citrix XenApp Server farm, and the availability of shared printers was verified. A printer policy was then created for Session printers and a User filter created for the Session printer policy for domain users, allowing domain users logged on to the XenApp server farm to verify that the shared network printer was available in the client session, and that the client could print successfully.

Printer model tested Driver version tested HP Color LaserJet 3000 Series PCL (61.53.25.9) & HP Color LaserJet 3000 Series PS(61.71.661.41) HP LaserJet 4000 HP Business Inkjet 1100 HP Deskjet D2360 HP Deskjet 5440 HP Designjet 4000 PostScript HP LaserJet 4000 Series PCL6 (4.27.4000.0) HP Business Inkjet 1100 Series (2.236.2.0) HP Deskjet D2300 Series (60.61.243.0) HP Deskjet 5400 Series (60.51.645.0) HP Designjet 4000ps PS3 (61.71.362.31)

HP Color LaserJet 3000

Known issues with network print server and HP printers and drivers No issues were discovered when testing the Citrix XenApp Server Import Network Server feature using theHPLaserJet/Business Inkjet/Designjet/Deskjet printers and drivers listed above.

Printer policies

Description Policies are used to apply Citrix XenApp Server settings for client device mapping, for example, to specific users, clients, and servers. Policies override similar settings configured farm-wide at the server level or on the client. Printer policies are used for configuring settings such as autocreation, legacy client printers, printer property retention print job routing, printer mapping, printer driver configuration, and session printers
Test methodology An HP LaserJet/Business Inkjet/Designjet/Deskjet printer was attached to the client system using a parallel cable or USB cable. The printer was installed on the client system and drivers for the printers were downloaded from the HP Driver Support website. The client system connected to the Citrix XenApp server farm. Each type of printer setting that is configurable by printer policies was checked to verify operability with the HP printers and drivers and to ensure that the client could print successfully.
Printer model tested Driver version tested HP Deskjet D2300 Series (60.61.243.0) HP LaserJet 3020 PCL 5e (60.5.72.21) & HP LaserJet 3020 PS (60.5.72.21)
HP Deskjet D2360 HP LaserJet 3020
HP Officejet Pro K5400 HP Officejet Pro L7680 All-inOne
HP Officejet Pro K5400 Series (60.62.241.0) HP Officejet Pro L7600 Series (61.63.263.21)
Known issues with printer management properties and HP printers and drivers No issues were discovered when testing the Citrix XenApp Server printer management properties using the HP LaserJet/Business Inkjet/Designjet/Deskjet printers and drivers listed above.

Session printers

Description With Citrix XenApp Server, policy-based session printers are defined as those printers attached locally to a server running Citrix XenApp Server or to a shared printer that was imported from a network print server. When the Session printers policy is applied to a user and the user logs on to a server farm, the printers that are configured for that user are created in the session automatically without requiring an installation of the printer drivers or printer on the clients system. Test methodology HP printers were attached to Citrix XenApp Servers using parallel cables, or were installed by creating TCP/IP ports and connecting to the printers using Jetdirect. These printers were configured for multiple users. Drivers for the printers were downloaded from the HP Driver Support website. The client system connected to the XenApp server farm, which verified that the shared HP printers were available in the users session and that the client could print successfully to the shared farm printers.

Printer model tested

Driver version tested HP Color LaserJet 3000 Series PCL (61.53.25.9) & HP Color LaserJet 3000 Series PS(61.71.661.41)

HP LaserJet 4000

HP LaserJet 4000 Series PCL6 (4.27.4000.0)
HP Business Inkjet 1100 HP Deskjet D2360
HP Business Inkjet 1100 Series (2.236.2.0) HP Deskjet D2300 Series (60.61.243.0)
HP Deskjet 5440 HP Designjet 4000 PostScript
HP Deskjet 5400 Series (60.51.645.0) HP Designjet 4000ps PS3 (61.71.362.31)
Known issues with autocreation printers and HP printers and drivers No issues were discovered when testing the Citrix XenApp Server printer policy-based session printers feature using the HP LaserJet/Business Inkjet/Designjet/Deskjet printers and drivers listed above.
Client printer properties
Description Client printer properties are the settings that control the configuration of printers installed on the client system. These settings are configured locally on the clients desktop. Some of the more common settings are propagated to the autocreated client printer in the users session. Test methodology An HP LaserJet/Business Inkjet/Designjet/Deskjet printer was attached to the client device using a parallel cable or USB cable. The printer was installed on the client system and drivers for the printers were downloaded from the HP Driver Support website. Setting changes were made to the HP LaserJet/Business Inkjet/Designjet/Deskjet printer installed locally on the client system, and then the client system connected to the Citrix XenApp server farm. The settings were propagated and the client was able to print successfully.

Driver version tested HP Deskjet D2300 Series (60.61.243.0) HP Officejet Pro K5400 Series (60.62.241.0)
HP Deskjet D2360 HP Officejet Pro K5400

HP LaserJet 3020

HP LaserJet 3020 PCL 5e (60.5.72.21) & HP LaserJet 3020 PS (60.5.72.21)
HP Officejet Pro L7680 All-in-One
HP Officejet Pro L7600 Series (61.63.263.21) HP Deskjet 5400 Series (60.51.645.0) HP LaserJet 3200 Series PCL 5e Printer Driver (4.3.2.209)
HP Deskjet 5440 HP LaserJet 3200
Known issues with client printer properties and HP printers and drivers No issues were discovered when testing the client printer properties using the HP LaserJet/Business Inkjet/Designjet/Deskjet printers and drivers listed above.

Universal printer

Description Autocreation of client printers requires drivers for client printers to be available on servers running Citrix XenApp Server. When you use universal printing you do not need to install native printer drivers in your server farm, the client printers are autocreated using Citrix Universal printing. Test methodology An HP LaserJet/Business Inkjet/Deskjet printer was attached to the client system using a parallel cable or USB cable. The printer was installed on the client system. Because printer drivers are not needed to test the Universal printer, only HP printers are tested with this feature. The client system connected to the XenApp server farm, which verified that the clients locally attached HP printers were available in the users session and that the client could print successfully to the clients locally attached HP printers.
Printer model tested Driver version tested HP Deskjet D2300 Series (60.61.243.0) HP Officejet Pro K5400 Series (60.62.241.0) HP LaserJet 3020 PCL 5e (60.5.72.21) & HP LaserJet 3020 PS (60.5.72.21)
HP Deskjet D2360 HP Officejet Pro K5400 HP LaserJet 3020
HP Officejet Pro L7600 Series (61.63.263.21)
Driver version tested HP Deskjet 5400 Series (60.51.645.0) HP LaserJet 3200 Series PCL 5e Printer Driver (4.3.2.209) HP Designjet 4000ps PS3 (61.71.362.31)
HP Deskjet 5440 HP LaserJet 3200 HP Designjet 4000 PostScript
Known issues with printer management properties and printers and drivers No issues were discovered when testing the Citrix Universal Printer using the HP LaserJet/Business Inkjet/Deskjet printers listed above.
Autocreated client printers
Description Autocreated client printers are printers that are connected to ports on users Win16 and Win32 client devices, Windows CE, DOS, and Macintosh OS platforms Test methodology An HP LaserJet/Business Inkjet/Designjet/Deskjet printer was attached to the client system using a parallel cable or USB cable. The printer was installed on the client system and drivers for the printers were downloaded from the HP Driver Support website. The client system connected to the XenApp server farm, which verified that the clients locally attached HP printers were available in the users session and that the client could print successfully to the clients locally attached HP printers.

HP Deskjet 5440

HP Deskjet 5400 Series (60.51.645.0)
Driver version tested HP LaserJet 3200 Series PCL 5e Printer Driver (4.3.2.209)

HP LaserJet 3200

HP Designjet 4000ps PS3 (61.71.362.31)
Known issues with client printer driver mapping and HP printers and drivers No issues were discovered when testing client printer driver mapping with Citrix XenApp Server using the HP LaserJet/Business Inkjet/Designjet/Deskjet printers and drivers listed above.
Printer driver replication
Description To install printer drivers on a Citrix XenApp Server, use the standard Windows printer installation methods. The Add Printer wizard requests printer information and copies the necessary driver files. You may need to run a Windows installation CD-ROM or media for the printer. When using the wizard to install drivers on a XenApp Server, the actual printer is not attached to the server. After you install drivers, use the driver replication feature in the Management Console for Citrix XenApp Server to copy the driver files and registry settings to other servers in the server farm. Use the replication feature to save time when you install printer drivers, and to ensure that all drivers are available on all servers where Citrix XenApp Server clients need them. Replicating printer drivers in the server farm ensures that the XenApp Server client users can print to the client and network printers in the farm. Test methodology HP LaserJet/Business Inkjet/Designjet/Deskjet printers were attached to a Citrix XenApp Server using parallel cables, USB cables or were installed by creating a TCP/IP port and connecting to the printer using Jetdirect. The printers were configured for multiple domain users. Drivers for the printers were downloaded from the HP Driver Support website. The shared printers in the server farm were configured through a Session printer policy and the HP drivers for the shared Citrix XenApp Server printers were replicated to other servers in the farm. The client system connected to a Citrix XenApp Server that did not have HP LaserJet/Business Inkjet/Designjet/Deskjet printers attached, but that did have HP drivers replicated to it. The availability of the Session printer in the Citrix XenApp Server session was verified and the Session printer was able to print successfully.
Printer model tested Driver version tested HP Color LaserJet 3800 PS (61.071.661.41) & HP Color LaserJet 3800 PCL6 (61.071.661.41)

HP Color LaserJet 3800

Driver version tested HP Color LaserJet 4600 PS (61.53.25.9) & HP Color LaserJet 4600 PCL5 (61.53.25.9)

HP Color LaserJet 4600

HP Business Inkjet 2300 HP Deskjet 5440
HP Business Inkjet 2300 PCL5 (61.53.25.9) HP Deskjet 5400 Series (61.53.25.9)
Known issues with printer driver replication and HP printers and drivers No issues were discovered when testing the Citrix XenApp Server printer driver replication feature using the HP LaserJet/Business Inkjet/Designjet/Deskjet printers and drivers listed above.

Printer model tested TWAIN driver version tested HP Officejet Pro L7600 Series (61.63.263.21)
Known issues with TWAIN Redirection and HP Scanners/All-in-One devices. No issues were discovered when testing TWAIN Redirection using the HP Scanners/All-in-One devices listed above.

Planned future testing

HP LaserJet/Business Inkjet/Designjet/Deskjet printers and Scanner/All-in-One devices testing is planned to continue on the next release of Citrix XenApp Server and newer model HP LaserJet, Business Inkjet, Designjet, Deskjet printers and Scanner/All-in-One devices will be added to the test matrix.

Feedback

To help us improve our documents, please provide feedback at www.hp.com/solutions/feedback.
2006, 2007, 2008 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft, Windows NT, Windows Vista and Windows are U.S. registered trademarks of Microsoft Corporation. Citrix, the Citrix logo, Citrix ICA, Citrix MetaFrame, and Citrix MetaFrame XP are registered trademarks or trademarks of Citrix Systems, Inc. in the United States and other jurisdictions. 4AA0-8465ENW, Revision 17, November 2008

hp psc 1100/1200 series all-in-one

reference guide

Copyright Hewlett-Packard Company 2003 All rights are reserved. No part of the document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. This product incorporates Adobes PDF technology, which contains an implementation of LZW licensed under U.S. Patent 4,558,302. Adobe and the Acrobat logo are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Portions Copyright 1989-2003 Palomar Software Inc. The HP PSC 1100/1200 Series includes printer driver technology licensed from Palomar Software, Inc. www.palomar.com Copyright 1999-2003 Apple Computer, Inc. Apple, the Apple logo, Mac, Mac logo, Macintosh, and Mac OS are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. Publication number: Q1647-90192 First edition: June 2003 Printed in U.S.A., Mexico, Germany, Singapore, or China Windows, Windows NT, Windows ME, Windows XP, and Windows 2000 are U.S.-registered trademarks of Microsoft Corporation. Intel and Pentium are registered trademarks of Intel Corporation.
Hewlett-Packard assumes no responsibility for any errors that may appear in this document, nor does it make expressed or implied warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. The Hewlett-Packard Company shall not be liable for incidental or consequential damages in connection with, or arising out of the furnishing, performance, or use of this document and the program material which it describes. Note: Regulatory information can be found in the Technical information section of this guide.
safety information Warning! To prevent fire or shock hazard, do not expose this product to rain or any type of moisture.
Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock.
Warning! Potential shock hazard
Read and understand all instructions in the setup poster. Use only a grounded electrical outlet when connecting the unit to a power source. If you do not know whether the outlet is grounded, check with a qualified electrician. Observe all warnings and instructions marked on the product. Unplug this product from wall outlets before cleaning. Do not install or use this product near water or when you are wet. Install the product securely on a stable surface. Install the product in a protected location where no one can step on or trip over the line cord, and where the line cord will not be damaged. If the product does not operate normally, see the online Troubleshooting help. No operator-serviceable parts inside. Refer servicing to qualified service personnel.
It is not lawful in many places to make copies of the following items. When in doubt, check with a legal representative first. Governmental paper or documents: - Passports - Immigration papers - Selective service papers - Identification badges, cards, or insignias Governmental stamps: - Postage stamps - Food stamps Checks or drafts drawn on Governmental agencies Paper currency, travelers checks, or money orders Certificates of deposit Copyrighted works

Check Paper Light
Check Print Cartridge Light

Explanation

Light is blinking
Light is off Light is off
The HP PSC is trying to scan and there is a communication problem.
Verify that your computer is on and is connected to the HP PSC. Verify that the HP PSC software is installed.

Light is on

Light is off
The paper tray is empty or Load paper, or remove the the HP PSC has a paper paper jam. Then press jam. Resume to continue. The print cartridge access door may be open, the print cartridges may be missing or not seated properly, the tape may not have been removed from the print cartridges, or there may be a problem with the print cartridge. Remove the print cartridges and make sure the tape has been removed. Re-insert the print cartridges and make sure they are properly seated. Close the access door. For more information on this condition, click the Status icon in the System Tray. If you are still having problems, refer to the Troubleshooting help for information on checking ink levels and cleaning print cartridges. Click the Status icon in the System Tray for more information. Open the print cartridge access door and make sure the carriage is not obstructed. Turn the HP PSC off and then on again. Restart your computer. If the problem is not corrected, unplug the HP PSC and plug it in again. If the problem persists, contact HP. Turn the HP PSC off, then on again, and try to scan again.
Light is off Light is blinking
Light is blinking Light is off
Light is off Light is blinking Light is blinking Light is blinking
There may be a problem with the print cartridge. The print carriage is stalled.
The HP PSC had a fatal error.
A paper jam occurred while scanning.
load originals and load paper
You can make copies from originals loaded on the glass. You can also print and copy onto a variety of paper types, weights, and sizes. It is important, however, that you choose the right paper and make sure that it is loaded correctly and not damaged.

load originals

You can copy or scan any original by placing it on the glass. Note: Some copy options, such as Fit to Page, will not work correctly if the glass and lid backing are not clean. For more information, see clean the glass and clean the lid backing on page 21. 1 Lift the lid and place the original face down on the glass in the front-left corner with the sides of the original touching the left and bottom edges. It is important to use the front-left corner when using the copy feature.

Top edge of original

Close the lid.
load letter or A4 size paper
Following is the basic procedure for loading paper. There are specific considerations for loading certain types of paper, postcards, and envelopes. After you review this procedure, see tips for loading other types of paper in the paper tray on page 12, load envelopes on page 11, and load postcards, hagaki cards, or 4-by-6 inch photo paper on page 11. For best results, adjust the paper settings each time you change paper types or paper sizes. For more information, see set the paper type on page 13.

chapter 3

to load the paper tray 1 Lower the paper tray, and if necessary, slide the paper-width guide to the outermost position.
Tap the stack on a flat surface to align the edges of the paper, and then check the paper for the following: Make sure it is free of rips, dust, wrinkles, and curled or bent edges. Make sure all the paper in the stack is the same size and type, unless you are working with photo paper. Insert paper into the paper tray print-side down until it stops. To avoid bending the paper, make sure you do not push the paper in too far, or push too hard. To avoid paper jams, be sure to push paper into the tray just until it stops initially. If you are using letterhead, insert the top of the page first. Do not use too much paper. Check that the stack of paper contains several sheets but is no higher than the top of the paper-width guide.
Slide the paper-width guide in until it stops at the edge of the paper. Make sure that the paper stack lies flat in the paper tray and fits under the tab of the paper-width guide.

load envelopes

Use the print feature of your software to print to envelopes with your HP PSC. Do not use shiny or embossed envelopes, or envelopes that have clasps or windows. You can load the paper tray with one or multiple envelopes. Remove all paper from the paper tray. Slide an envelope into the tray, with the envelope flap up and to the left (print-side down), until it stops.
Adjust the paper-width guide against the envelope. Be careful not to bend the envelope. If you are loading multiple envelopes, make sure the envelopes fit within the tray (do not overload it). Consult the help files in your word processing software for details on how to format text for printing on envelopes.
load postcards, hagaki cards, or 4-by-6 inch photo paper
Following is the procedure for loading postcards, hagaki cards, or 4-by-6 inch photo paper. 1 Remove all paper from the paper tray, and then slide a stack of cards or 4-by-6 inch photo paper into the tray until it stops. Make sure the print-side faces down. Note: If you are using photo paper with perforated tabs, load the photo paper so that the tabs are closest to you.

Adjust the paper-width guide against the cards or photo paper until it stops. Make sure the cards or photo paper fit within the tray (do not overload it).
tips for loading other types of paper in the paper tray
The following table provides guidelines for loading certain types of paper and transparency film. For best results, adjust the paper settings each time you change paper types and paper sizes. For more information, see set the paper type on page 13. Note: Some paper types may not be available in your country/region. Note: HP Photo Paper and HP Photo Paper, Glossy, 4-by-6, are not recommended for printing with your HP PSC. To print photos, use HP Everyday Photo Paper. For your best photo printing needs, use HP Premium Plus Photo Paper. Note: Photo paper may curl when you remove it from the box. To prevent curling, keep photo paper in the sealed bag until ready for use. If your photo paper has curled, curl it the opposite way to flatten it before inserting it into the HP PSC.

HP papers

HP Premium Inkjet Paper: Locate the gray arrow on the nonprinting side of the paper, and then insert paper with the arrow side facing up. HP Premium Photo Paper, HP Premium Plus Photo Paper, or HP Everyday Photo Paper: Load the glossy (print) side down. Always load at least five sheets of regular paper in the paper tray first, and then place the photo paper on top of the regular paper. HP Premium Inkjet Transparency Film: Insert the film so that the white transparency strip (with arrows and the HP logo) is on top and is going into the tray first. HP Inkjet T-Shirt Transfer Iron-On: Flatten the transfer sheet completely before using it; do not load curled sheets. (To prevent curling, keep transfer sheets sealed in the original package until you are ready to use them.) Manually feed one sheet at a time, with the unprinted side facing down (the blue stripe faces up). HP Matte Greeting Cards, HP Glossy Greeting Cards, or HP FeltTextured Greeting Cards: Insert a small stack of HP greeting-card paper, with the print-side down into the paper tray until it stops.
Labels (works only with printing)
Always use letter-size or A4-size label sheets designed for use with HP inkjet products (like Avery Inkjet Labels), and make sure that the labels are not over two years old. Fan the stack of labels to make sure none of the pages are sticking together. Place a stack of label sheets on top of standard paper in the paper tray, print-side down. Do not insert labels one sheet at a time.

make a copy

Load your original on the glass. Press Start Copy, Black or Start Copy, Color. You can also use the Paper Type button to select either Plain or Photo paper, or use the Size button to select either 100% (creates an exact copy of the original) or Fit to Page. For information on Fit to Page, see fit a copy to the page or to a hagaki card on page 16. Note: Before starting a color copy job, make sure that the color print cartridge is installed in your HP PSC. If only the black print cartridge is installed, you can make black and white copies to plain paper.
increase copy speed or quality
The HP PSC provides two options that affect copy speed and quality. Best produces the highest quality for all paper. Best copies more slowly than the fast setting. Best is the default setting for all copies. For instructions, see make a copy on page 15. Fast copies faster than the Best setting. The text is of comparable quality to the Best setting, but the graphics may be of lower quality.
to make a copy from the front panel using the fast setting Load your original on the glass. Press the Paper Type button to select Plain. Note: When using the Fast copy speed setting, you must select Plain as the Paper Type. 3 Press and hold down the Scan button, and then press Start Copy, Black or Start Copy, Color.

chapter 4

set the number of copies
You can set the number of copies on the front panel. Load your original on the glass. Do one of the following: If your HP PSC has a Copies button, press Copies to increase the number of copies, then press Start Copy, Black or Start Copy, Color. If your HP PSC does not have a Copies button, press Start Copy, Black or Start Copy, Color repeatedly, once for each copy you want to make.
perform special copy jobs
In addition to supporting standard copying, your HP PSC can also copy photos and automatically enlarge or reduce your original to fit a full-size page.

copy a photo

When copying a photo, use the Paper Type button to select Photo. You may also want to use the Fit to Page feature, which will enlarge or reduce the size of the original to fit Letter or A4 paper. Load the photo on the glass. If you are using photo paper, load it in the paper tray. Press the Paper Type button to select Photo. Press Start Copy, Black or Start Copy, Color. Tip: To enlarge a photo automatically to a full page, press the Size button to select Fit to Page.
fit a copy to the page or to a hagaki card
Use Fit to Page or Fit to Hagaki (depending on your model) when you want to automatically enlarge or reduce your original to fit Letter size paper, A4 size paper, or a Hagaki card. You can enlarge a small photo to fit a full-size page, as shown below. Using Fit to Page or Fit to Hagaki may prevent unwanted cropping of text or images around the margins. Tip: Make sure that the glass is clean and the original has been placed in the front-left corner of the glass.

clean the exterior

Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off the case. The interior of the unit does not require cleaning. Keep fluids away from the interior of the unit as well as the front panel.

chapter 6

work with print cartridges
To ensure the best print quality from your HP PSC, you will need to perform some simple maintenance procedures.

print a self-test report

If you are experiencing problems with printing, before replacing the print cartridges, you should print a Self-Test Report. Press and hold down the Cancel button. Press the Start Copy - Color button. A self-test report is printed for your HP PSC, which may indicate the source of any problems you may be having.

Color blocks

Nozzle patterns
Check the color blocks and nozzle patterns for streaking or white lines. Missing color blocks may indicate that the given color pen is out of ink. Streaks may indicate clogged nozzles or dirty contacts. Do not clean with alcohol.

handle print cartridges

Before you replace a print cartridge, you should know the part names and how to handle the print cartridge.

Copper contacts

Plastic tape with pink tab (must be removed)

Ink nozzles under tape

Do not touch the copper contacts or the ink nozzles
replace the print cartridges
The HP PSC notifies you to replace your print cartridges. See order print cartridges on the inside back cover for information on ordering replacement print cartridges. 1 Turn on the unit, then open the print cartridge access door by lowering the handle. The print carriage moves to the center of the unit.
print cartridge access door Push down
After the carriage stops moving, push down on the print cartridge to release it, and then toward you out of its slot.
Note: It is normal to see ink build-up in the print cartridge slots. 3 Remove the new print cartridge from its packaging and, being careful to touch only the bright pink plastic tab, gently remove the plastic tape to uncover the ink nozzles.
Caution! Do not touch the copper contacts or ink nozzles.

reference guide 23

Once you have removed the plastic tape, install the print cartridge immediately to prevent the ink from drying in the nozzles. 4 Push the new print cartridge into the appropriate slot at a slight angle until it clicks into place. Caution! Do not attempt to push the cartridge straight into the slot. It must slide in at a slight angle.

The tri-color print cartridge goes on the left and the black cartridge goes on the right.
Close the print cartridge access door.

align cartridges

After you install or replace a print cartridge, the HP PSC automatically prints a print cartridge alignment sheet. This may take a few moments. Aligning the cartridges ensures high-quality output. ! Place the print cartridge alignment sheet on the glass, then press the Scan button. The cartridges are aligned correctly. Note: During alignment the button LED will blink until the procedure completes, which takes about 30 seconds.

self-maintenance sounds

During the life of your product you may hear various mechanical sounds. This is a normal part of your units self-maintenance.
additional setup information
During the installation of the HP PSC software, a number of windows are displayed. You should see the following: Installing Copying files A request to plug in the HP PSC Green OK and check mark Request to restart your computer (may not occur in all cases) Registration
If you did not see all of these windows, there may be a problem with the installation. Verify the following: The HP Director contains five icons (double-click the HP Director icon on the desktop) The HP PSC is listed in the Printers dialog box There is an icon for the HP PSC in the System Tray that indicates the HP PSC is ready.
If the HP Director does not show five icons, you may need to wait a few minutes for the HP PSC to connect to your computer.
possible installation problems
If nothing appears on your computer screen after you insert the HP PSC 1100/ 1200 Series CD-ROM into your computers CD-ROM drive From the Start menu, choose Run. In the Run dialog box, enter d:\setup.exe (if your CD-ROM drive is not assigned to drive letter d, use the appropriate drive letter), then click OK. Verify that the front-panel overlay is attached, then unplug the HP PSC and plug it in again. Verify that the USB and power cables are plugged in. Unplug the USB cable and plug it in again. Do not attach the USB cable to a keyboard or nonpowered hub. Verify that the USB cable is 3 meters or less in length If you have several USB devices attached to your computer, you may want to unplug the others during the installation.
If the HP Director does not contain five icons, do the following:
Note: AppleTalk is not supported. Unplug the HP PSC from the wall and plug it in again. Restart your computer.

chapter 7

On Windows, check the System Tray for applications that are running in the background and close them before restarting your computer.
remove and reinstall your hp psc software
If five icons do not appear in the Director, you may need to uninstall and reinstall the software. Do not simply delete the HP PSC program files from your hard drive. Be sure to remove them properly using the uninstall utility provided in the HP PSC program group. to uninstall from a Windows computer Disconnect your HP PSC from your computer. On the Windows taskbar, click Start, choose Programs or All Programs (XP), choose Hewlett-Packard, choose hp psc 1200 series or hp psc 1100 series, then choose uninstall software. Follow the directions on the screen. Be sure to disconnect your HP PSC. If you are asked whether you would like to remove shared files, click No. Other programs that use these files may not work properly if the files are deleted. After the program finishes removing the software, disconnect your HP PSC, and restart your computer. Note: It is important that you disconnect your HP PSC before restarting your computer. 6 To reinstall the software, insert the HP PSC 1100/1200 Series CD-ROM into your computers CD-ROM drive, and follow the instructions that appear. After the software is installed, connect and turn on your HP PSC, following the onscreen instructions and the instructions in your Setup Poster. After connecting and turning on your HP PSC, you may have to wait several minutes for all of the Plug and Play events to complete. When the software installation is complete, you will see a Status Monitor icon in the System Tray. To verify that the software is properly installed, double-click on the HP Director icon on the desktop. If the HP Director shows five icons, the software has been properly installed.

to uninstall from a Macintosh computer 1 2
Disconnect your HP PSC from your computer. Double-click on Applications:HP All-in-One Software folder.
Double-click on HP Uninstaller. Follow the directions that appear on the screen. After the program finishes removing the software, disconnect your HP PSC, and restart your computer. To reinstall the software, insert the HP PSC 1100/1200 Series CD-ROM into your computers CD-ROM drive. Note: When re-installing the software, follow the instructions on the Setup Poster. Do not connect the HP PSC to your computer until after you have completed the software installation.
On the desktop, open the CD-ROM, double-click on hp all-in-one installer, and follow the instructions that appear.
additional troubleshooting help
You may want to refer to the readme file for more information on possible installation problems. On Windows, you can access the readme file from the Start button on the taskbar; select Programs, Hewlett-Packard, hp psc 1200 series or hp psc 1100 series, View the Readme File. On Macintosh, you can access the readme file by double-clicking on the icon located in the top-level folder of the HP PSC software CD-ROM. The readme file provides more information, including Using the Re-install utility after a failed installation to return your PC to a state that will allow the HP PSC to be re-installed. Using the Re-install utility on Windows 98 to recover from a Composite USB System Driver missing error. This error may occur if the hardware is installed prior to installing the software. After running the Re-install utility, reboot your PC, and install the HP PSC software before connecting the HP PSC to your computer. You can also find more information on this website www.hp.com/support

technical information

physical specifications
Height: 6.68 in. (16.97 cm) Width: 16.76 in. (42.57 cm) Depth: 10.20 in. (25.91 cm) Weight: 9.50 lb. (4.31 kg)

power specifications

Power consumption: 75W maximum Source (Input Voltage): 100 to 240 VAC, grounded Input Frequency: 50 to 60 Hz Current: 1A maximum

regulatory notices

The following sections are statements from various regulatory agencies.
regulatory model identification number
For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SDGOA-0201. This regulatory number should not be confused with the marketing name (psc 1100/psc 1200) or product numbers (Q1647A/Q1660A).

FCC statement

The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product. Declaration of Conformity: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Class B limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is not guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient the receiving antenna. Increase the separation between the equipment and the receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help.
Product Regulations Manager, Hewlett-Packard Company, San Diego, (858) 655-4100.
chapter 8 The user may find the following booklet prepared by the Federal Communications Commission helpful: How to Identify and Resolve Radio-TV Interference Problems. This booklet is available from the U.S. Government Printing Office, Washington DC, 20402. Stock No. 004-000-00345-4. Caution! Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly approved by the HewlettPackard Company, may cause harmful interference and void the FCC authorization to operate this equipment.
doc statement / dclaration de conformit (Canada)
Le prsent appareil numrique n'met pas de bruit radiolectrique dpassant les limites applicables aux appareils numriques de la classe B prescrites dans le Rglement sur le brouillage radiolectrique dict par le ministre des Communications du Canada. This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications.

limitations of warranty

TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THE COVERED HP PRODUCTS, AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.

limitations of liability

To the extent allowed by local law, the remedies provided in this Limited Warranty Statement are the Customers sole and exclusive remedies. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS LIMITED WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL,
warranty information INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

local law

This Limited Warranty Statement gives the Customer specific legal rights. The Customer may also have other rights which vary from state to state in the United States, from province to province in Canada, and from country/region to country/region elsewhere in the world. To the extent this Limited Warranty Statement is inconsistent with local law, this Statement shall be deemed modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Statement may not apply to the Customer. For example, some states in the United States, as well as some governments outside the United States (including provinces in Canada), may: Preclude the disclaimers and limitations in this Statement from limiting the statutory rights of a consumer (e.g. the United Kingdom); Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or Grant the Customer additional warranty rights, specify the duration of implied warranties which the manufacturer cannot disclaim, or not allow limitations on the duration of implied warranties. FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE TERMS IN THIS LIMITED WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE COVERED HP PRODUCTS TO SUCH CUSTOMERS.

scan, 20 support services, 31
quality copy, 15 quick start, 6 review the HP Director, 4 use with a computer, 4
telephone numbers, 31 transparency film recommend choices, 9 tips on loading, 12 troubleshooting, remove and reinstall software, 26 T-shirt Transfer Iron-On load, 12 tutorial, 6 before you begin, 6 front panel features, 3, 6
reduce a copy, 16 regulatory notices, 29 reinstall software, 26 remove software, 26 replace print cartridges, 23 reports self-test, 22 returning your HP PSC for service, 37
warranty, 31 service, 37 statement, 38 upgrades, 37
declaration of conformity
According to ISO/IEC Guide 22 and EN 45014
Manufacturers Name and Address: Hewlett-Packard Company, 16399 West Bernardo Drive, San Diego, CA 92127-1899, USA declares that the product
Product Name: Model Number(s):
hp psc 1100 series (Q1647A) hp psc 1200 series (Q1660A) psc 1110 (Q1652A), psc 1118 (Q1656A - China only) psc 1200 (Q1661A, Q1658A), psc 1205 (Q1665A, Q1659A), psc 1210 (Q1662A), psc 1210xi (Q1663A), psc 1210v (Q1664A), psc 1210 (Q1666A, Q1667A - Japan only), psc 1218 (Q1657A - China only)
Regulatory Model Number: SDGOA-0201 conforms to the following Product Specifications: Safety: IEC60950:1991 +A1+A2+A3+A4 EN 60950:1992+A1+A2+A3+A4+A11 UL1950/CSA 22.2 No. 950, 3rd Edn: 1995 GB4943:2001 EMC:
CISPR 22:1997/ EN55022:1998 Class B CISPR 24:1997/EN55024:1998 IEC 61000-3-2:1995 / EN61000-3-2:1995 IEC 61000-3-3:1994 / EN61000-3-3:1995 GB 9254-1998
Supplementary Information The Product herewith complies with the requirements of the Low Voltage Directive 73/23/EEC, and the EMC Directive 89/ 336/EEC carries the CE marking accordingly. European Contact for regulatory topics only: Your local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH. Department HQ-TRE, Herrenberger Strasse 140, D-71034 Bblingen, Germany (FAX + 49-7031-14-3143)

order media

To order media such as HP Premium Inkjet Paper, HP Premium Inkjet Transparency Film, HP Iron-On T-shirt Transfer paper, or HP Greeting Cards, go to www.hpshopping.com For orders in countries other than the U.S. and Canada, select other countries, then click Yes to leave hpshopping.com. From this website, you can access hpshopping.com for your specific language or region.

order print cartridges

The following table lists the print cartridges that you can use with the HP PSC 1100/1200 Series, and the corresponding reorder numbers.

print cartridges

HP black print cartridge HP tri-color print cartridge HP tri-color print cartridge

hp reorder number *

#56, 19 ml black print cartridge #57, 17 ml color print cartridge #28, 8 ml color print cartridge
* Except HP PSC 1118/1218 Series. Please refer to the graphic instructions on the inside of the print cartridge access door for compatible cartridge numbers for your product.
The HP 28 tri-color inkjet print cartridge and the HP 57 tri-color inkjet print cartridge are designed to work with your HP PSC. The HP 28 tri-color print cartridge is priced lower and has less ink than the HP 57 print cartridge and is designed for customers who print less frequently. The HP 57 tri-color inkjet print cartridge is designed for customers who will print frequently, especially photos.
Visit the hp psc information center
It has everything you need to get the most value from your HP PSC. Technical Support Supplies and Ordering Information Project Tips Ways to Enhance Your Product
www.hp.com/support 2003 Hewlett-Packard Company Printed in the U.S.A., Mexico, Germany, Singapore, or China.
*Q1647-90192* *Q1647-90192*

Q1647-90192