hp LaserJet 3020 hp LaserJet 3030
hp LaserJet 3020 all-in-one and hp LaserJet 3030 all-in-one

User Guide

Copyright Information 2003 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. A user of the Hewlett-Packard product associated with this user guide is granted a license to: a) print hard copies of this user guide for PERSONAL, INTERNAL or COMPANY use subject to the restriction not to sell, re-sell or otherwise distribute the hard copies; and b) place an electronic copy of this user guide on a network server, provided access to the electronic copy is limited to PERSONAL, INTERNAL users of the Hewlett-Packard product associated with this user guide. Part number: Q2665-90902 Edition 1, 10/2003
Trademark Credits Adobe and PostScript are trademarks of Adobe Systems Incorporated. Microsoft, Windows, and Windows NT are U.S. registered trademarks of Microsoft Corporation. UNIX is a registered trademark of The Open Group. All other products mentioned herein may be trademarks of their respective companies.
Hewlett-Packard Development Company, L.P. 20555 S.H. 249 Houston, TX 77070

Table of contents

1 Getting to know your device
Identifying the hp LaserJet 3020 all-in-one and hp LaserJet 3030 all-in-one..2 Package contents of the hp LaserJet 3020 all-in-one...2 Package contents of the hp LaserJet 3030 all-in-one...3 Device features of the hp LaserJet 3020 all-in-one and the hp LaserJet 3030 all-in-one.4 Identifying the hardware components....5 HP LaserJet 3020 all-in-one hardware components...5 HP LaserJet 3030 all-in-one hardware components...5 Identifying the device control panel components of the hp LaserJet 3020 all-in-one..6 Identifying the device control panel components of the hp LaserJet 3030 all-in-one..7 Identifying the software components...8 Supported operating systems... 8 Print-media specifications.... 9 Supported paper weights and sizes...9
2 Changing the settings by using the hp toolbox or the device control panel
Using the hp toolbox (Windows)...12 Supported operating systems...12 Supported browsers.... 12 To view the hp toolbox.... 12 The hp toolbox sections....13 Using the device control panel... Printing a configuration page....15 Printing a device control panel menu map...15 Restoring the factory-set defaults...15 Changing the device control panel display language..16 Changing the default media size...16 Using the device volume controls...16

3 Printing

Printing by using manual feed....20 To print by using manual feed...20 Stopping or canceling a print job...21 Printer drivers.... Changing print settings.... Understanding print-quality settings...24 To temporarily change print-quality settings...24 To change print-quality settings for all future jobs..24 To use EconoMode (to save toner)....25 Optimizing print quality for media types....26 To gain access to the optimizing feature...26 Device media specifications.... 27 Guidelines for using media.... 28
Paper..... 28 Common media problems table....28 Labels.... 28 Transparencies..... Envelopes.... Card stock and heavy media....30 Selecting media for the automatic document feeder (ADF)..32 Automatic document feeder (ADF) specifications..32 Printing on envelopes.... 33 To print on one envelope... To print on multiple envelopes....34 Printing on transparencies and labels... To print on transparencies or labels...36 Printing on letterhead and preprinted forms...38 To print on letterhead and preprinted forms...38 Printing on custom-sized media or card stock..39 To print on custom-sized media or card stock...39 Printing on both sides of the media (manual duplexing)..40 To manually duplex.... 40 Printing multiple pages on a single sheet of media...42 To print multiple pages on a single sheet (Windows)..42 To print multiple pages on a single sheet (Macintosh)...42 Printing booklets..... 43 To print booklets.... 43 Printing watermarks.... 45 To use the watermark feature...45

Copy defects are apparent....118 Vertical white or faded stripes...118 Blank pages.... Wrong original was copied...118 Too light or dark.... 118 Unwanted lines.... 119 Black dots or streaks....119 Unclear text.... 119 Reduced size.... Scanned image is of poor quality... Is the original a second-generation photo or picture?..120 Is the image quality better when the document is printed?..120 Is the image skewed (crooked)?...120 Does the scanned image show blotting, lines, vertical white stripes, or any other defect?.... Do graphics look different from the original?...120 Part of the image did not scan....121 Was the original loaded correctly?...121 Does the original have a colored background?..121 Is the original longer than 381 mm (15 inches)?..121 Is the original too small?.... Are you using HP Director? (Macintosh only)...121 Is the media size correct?....121 The scan takes too long.... Is your resolution or color level set too high?...122 Is your software set to scan in color?....122 Did you send a print job or copy job before you tried to scan?..122 Is your computer set for bidirectional communication?..122 Error messages appear....123 Common scanning error messages...123 Scan quality is unacceptable...124 Preventing problems... 124 Blank pages.... Too light or dark.... 125 Unwanted lines.... 125 Black dots or streaks....125 Unclear text.... 125
Appendix A Specifications
HP LaserJet 3020/3030 all-in-one series specifications..129 HP LaserJet 3020/3030 all-in-one series specifications..129 HP LaserJet 3030 all-in-one fax specifications...131 HP LaserJet 3020/3030 all-in-one series battery...132
Appendix B Regulatory Information
.... 133 FCC regulations.... 134 Telephone consumer protection act (United States-hp LaserJet 3030 all-in-one only).136 IC CS-03 requirements (hp LaserJet 3030 all-in-one only)..136 Regulatory information for the European Union countries/regions (hp LaserJet 3030 all-in-one only).... 137 Safety statements..... 138 Laser safety statement....138 Canada DOC regulations....138 Laser statement for Finland....139
Korean EMI statement.... Australia.... Declaration of Conformity....141 Environmental product stewardship program...142 Protecting the environment...142 Ozone production.... 142 Energy consumption... Toner consumption.... Paper use.... 142 Plastics..... 142 HP LaserJet printing supplies....143 HP printing supplies returns and recycling program information..143 U.S. returns.... 143 Non-U.S. returns.... 143 Paper.... 143 Material restrictions.... 143 Nederlands.... 144 For more information....144 Material safety data sheets....145
Appendix C HP limited warranty statement
HP LaserJet 3020 / 3030 all-in-one series ONE-YEAR LIMITED WARRANTY.147
Appendix D HP parts and accessories
Ordering hp parts and accessories....150 HP parts and accessories charts...150 HP LaserJet print cartridges....152 HP policy on non-hp print cartridges...152 To install a print cartridge....152 Storing print cartridges....152 Print cartridge life expectancy...152 Recycling print cartridges....153 Saving toner.... 153

2. Before loading the envelopes, slide the media guides outward so that they are slightly wider than the envelopes.
3. If the envelopes have a flap that folds along the long edge, place the flap-fold edge to the left, with the side to be printed on facing up. If the envelopes have a flap that folds along the short edge, feed that edge into the device first, with the side to be printed on facing up.
4. Adjust the media guides to the length and width of the envelopes.
5. For Windows printer drivers, on the Paper tab or the Paper/Quality tab, select Envelope from the Type is: drop-down list. For Macintosh printer drivers, on the Paper/Quality tab or the Paper tab (the Paper Type/Quality tab for some Macintosh drivers), select Envelope as the media type. Note Not all device features are available for all printer drivers or operating systems. See the device properties (driver) online Help for information about the available features for the driver. 6. Print on the envelopes.
Printing on transparencies and labels
Use only transparencies and labels that are recommended for use in laser printers, such as HP transparency film and HP laser-quality labels. See Device media specifications for more information. CAUTION Inspect the media to make sure that it is not wrinkled or curled and that it does not have any torn edges or missing labels. Do not send the labels through the device more than once. The adhesive can damage the device.
To print on transparencies or labels
CAUTION Be sure to set the correct media type in the device settings (printer driver) as instructed in the following procedure. The device adjusts the fuser temperature according to the media type setting. When printing on special media such as transparencies or labels, this adjustment prevents the fuser from damaging the media as it passes through the device. 1. Load a single page in the priority input tray or load multiple pages in the media input tray. Make sure that the top of the media is forward and the side to be printed on (the rough side of transparencies) is facing up.
2. Adjust the media guides.
3. For Windows printer drivers, on the Paper tab or the Paper/Quality tab, select the correct media type from the Type is: drop-down list. For Macintosh printer drivers, on the Paper/Quality tab or the Paper tab (the Paper Type/Quality tab for some Macintosh drivers), select the correct media type. Note Not all device features are available for all printer drivers or operating systems. See the device properties (driver) online Help for information about the available features for the driver. 4. Print the document. Remove the media from the output bin as it exits to prevent it from sticking together, and place the printed pages on a flat surface.
Printing on letterhead and preprinted forms

Copying

Use these instructions to perform copying tasks with the device: Note Loading originals to copy Starting a copy job Canceling a copy job Adjusting the copy quality Adjusting the lighter/darker (contrast) setting Reducing or enlarging copies Changing the copy-collation setting Changing the number of copies Copying photos, two-sided originals, or books
Many of the functions that are described in this chapter also can be performed by using the HP toolbox. For instructions about using the HP toolbox, see Using the hp toolbox (Windows), or the online Help in HP toolbox for Macintosh.
Loading originals to copy
Use these instructions to load originals into your device for copying. For the best quality copies, use the flatbed scanner. See Selecting media for the automatic document feeder (ADF) for information about choosing original documents for copying.
To load originals onto the flatbed scanner
1. Make sure that the automatic document feeder (ADF) contains no media. 2. Lift the flatbed scanner cover. 3. Place the original document face-down on the flatbed scanner with the top, left corner of the document at the lower-right corner of the glass. 4. Gently close the lid. 5. The document is ready to be copied.

CAUTION

To prevent damaging the device, do not allow the scanner lid to fall onto the flatbed scanner surface. Always close the scanner lid when the device is not in use.
To load originals into the automatic document feeder (ADF) input tray
Note The ADF capacity is up to 50 sheets of 75 g/m2 (20 lb) media. The minimum size for media in the ADF is 127 by 127 mm (5 by 5 inches). For smaller sizes, use the flatbed scanner. The maximum size for media in the ADF is 216 by 381 mm (8.5 by 15 inches). 1. Make sure that the flatbed scanner contains no media. 2. Close the flatbed scanner cover and put the top end of the stack of originals into the ADF input tray, with the media stack face-up and the first page to be copied on top of the stack.
3. Slide the stack into the ADF until it does not move any farther.

Chapter 4 Copying

4. Adjust the media guides until they are snug against the media.
5. The document is now ready to be copied. CAUTION To prevent damaging the device, do not use an original that contains correction tape, correction fluid, or staples.

Starting a copy job

To make copies with the device, use the following instructions. 1. Load your original document onto the flatbed scanner face-down (one page at a time) with the top, left corner of the document located in the lower-right corner of the glass. OR Load your original document face-up into the automatic document feeder (ADF) input tray. 2. If you are using the HP LaserJet 3020 all-in-one, you can press PAPER SIZE to set the copy output size to Letter, Legal, or A4. 3. Press START/COPY on the device control panel to start copying. 4. Repeat the process for each copy. For more detailed instructions about loading originals onto the flatbed scanner or into the ADF input tray, see Loading originals to copy. Note If originals are loaded in the ADF input tray and are also on the flatbed scanner, the device automatically scans from the ADF regardless of whether an original has been placed on the flatbed scanner.

Canceling a copy job

To cancel a copy job, press CANCEL on the device control panel. If more than one process is running, pressing CANCEL clears the process that currently appears on the device control panel display. Note If you cancel a copy job, clear the original document from the flatbed scanner or from the automatic document feeder (ADF).
Adjusting the copy quality
The factory-set default for copy quality is Text. This setting is the best for items that contain mostly text. When making a copy of a photo or graphic, you can select the Photo setting to increase the quality of your copy, or select the Best Photo setting for the highest photo quality. If you want to conserve toner, and the copy quality is not as important, select Draft.
To adjust the copy quality for the current job
1. On the device control panel, press QUALITY to see the current quality setting for the copy. 2. Use the < or the > button to scroll through the quality setting options. 3. Select a resolution setting, and then press START/COPY to save the selection and immediately start the copy job, or press MENU/ENTER to save the selection without starting the job. Note The change in the setting remains active for about two minutes after the copy job has been completed. During this time, Settings=Custom appears on the device control panel display.

To change the copy-collation setting for the current job
If you are using the HP LaserJet 3020 all-in-one, you can press the COLLATION button to turn the copy-collation setting On or Off for the current job. Note The change in the setting remains active for about two minutes after the copy job has been completed. During this time, Settings=Custom appears on the device control panel display.
To change the default copy-collation setting
1. On the device control panel, press MENU/ENTER. 2. Use the < or the > button to select Copy setup, and then press MENU/ENTER. 3. Press MENU/ENTER to select Def. Collation. 4. Use the < or the > button to select On or Off. 5. Press MENU/ENTER to save your selection. Note The factory-set default for automatic copy collation is On.
Changing the number of copies
You can choose to have the default number of copies be any number from 1 to 99.
To change the number of copies for the current job
1. On the device control panel, press # OF COPIES and use the < or the > button to increase or decrease the quantity that appears on the device control panel display. OR Use the alphanumeric buttons to type the number of copies (between 1 and 99) that you want to make for your current job. 2. Press START/COPY to begin copying your job. Note The change in the setting remains active for about two minutes after the copy job has been completed. During this time, Settings=Custom appears on the device control panel display.
To change the default number of copies
1. On the device control panel, press MENU/ENTER. 2. Use the < or the > button to select Copy setup, and then press MENU/ENTER. 3. Use the < or the > button to select Def. # of copies, and then press MENU/ENTER. 4. Use the alphanumeric buttons to type the number of copies (between 1 and 99) that you want as the default. 5. Press MENU/ENTER to save your selection. Note The factory-set default for the number of copies is 1.
Copying photos, two-sided originals, or books

To copy a photo

1. Place the photo on the flatbed scanner with the picture-side down and the top, left corner of the photo in the lower-right corner of the glass.
2. Gently close the lid. 3. You are now ready to copy the photo by using one of the scanning methods. See Understanding scanning methods for more information.

Chapter 5 Scanning

4. Adjust the media guides until they are snug.
5. The document is now ready to be scanned. CAUTION To prevent damaging the device, do not use an original that contains correction fluid, correction tape, or staples.
Understanding scanning methods
You can scan an item in the following ways. Scan from the device: Start scanning directly from the device by using the device control panel scan buttons. The SCAN TO button can be programmed to scan to a folder (Windows only) or to scan to e-mail. For more information, see Scanning from the device control panel (Windows). Scan from hp LaserJet Scan software (Windows): Press START SCAN on the device control panel to start the HP LaserJet Scan software. Pressing START SCAN to start the HP LaserJet Scan software is not supported when the device is connected to a network. (Direct-connect only.) You can also start the HP LaserJet Scan software directly from the computer. See Scanning by using hp LaserJet Scan software (Windows). Scan from hp Director (Macintosh): Insert an original into the automatic document feeder (ADF) input tray to open the HP Director window. You can also start the HP Director by clicking the Dock alias (Macintosh OS X only) or desktop alias on the computer desktop. See Scanning from the device and hp Director (Macintosh). Scan from TWAIN-compliant or WIA-compliant software: The device is TWAINcompliant and WIA-compliant and works with Windows-based and Macintosh-based programs that support TWAIN-compliant or WIA-compliant scanning devices. The device scanning software is also TWAIN-compliant and WIA-compliant. For more information, see Scanning by using TWAIN-compliant and WIA-compliant software.
To learn about and use optical character recognition (OCR) software, install the Readiris program from the software CD-ROM.
Scanning from the device control panel (Windows)
Note Macintosh users: For information about starting a scan from the device control panel, see Scanning from the device and hp Director (Macintosh). Use the following instructions to scan directly from the device control panel. Note For the best scan quality, place your originals onto the flatbed scanner, rather than loading them into the automatic document feeder (ADF) input tray. The computer that is connected to the device must be turned on.
Programming the device Scan to button
To program the device SCAN TO button, you must gain access to the device settings. Open the HP toolbox and click the Scan to. tab. For more information, see the HP toolbox Help.

Scanning to e-mail

To scan to e-mail by using the SCAN TO button on the device control panel, use the following instructions. Note To use this feature in Windows, an e-mail recipient must be programmed in the Scan to. tab. See Programming the device Scan to button. For Macintosh, set up this function from the Monitor Device tab. See the HP Director online Help. 1. Load the originals that are to be scanned face-up in the automatic document feeder (ADF) input tray. Adjust the media guides to hold the originals in place. OR Lift the flatbed scanner lid and load the original that is to be scanned face-down on the flatbed scanner with the top, left corner of the document at the lower-right corner of the glass. Gently close the lid. 2. Press SCAN TO on the device control panel. 3. Use the < or the > button to select an e-mail recipient. 4. Press START SCAN or MENU/ENTER. The scanned item is attached to an e-mail message, which is then sent automatically to the e-mail recipient that you selected in step 3.

2. Grasp the handle of the print cartridge. Remove the print cartridge, and set it aside.
To prevent damage to the print cartridge, do not expose it to light any longer than necessary. Place the print cartridge in a paper bag or other opaque container until you can place it back in the device. 3. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the device.
4. When you have removed the jammed media, replace the print cartridge, and close the top cover.
5. After clearing the media jam, you might need to turn the printer off, and then turn it on again. Note When you add new media, remove all of the media from the input tray, straighten the stack after adding the new media, and then place the stack in the tray.
To clear other media jams
CAUTION Do not use a sharp object, such as a pencil or scissors, to remove jammed media. If the media has jammed where it exits the device, grasp the leading edge of the media and pull the media out through the output bin.
If you turned the device off before clearing the media jam, turn it on again, and then restart your printing or copying job. If the media is jammed in the automatic document feeder (ADF), see Media jams occur in the automatic document feeder (ADF).

Tips to avoid media jams

Make sure that the input tray is not overfilled. The input tray capacity varies depending on the type of print media that you are using. Check that the input tray is securely in place. Do not add print media into the input tray while the device is printing. Use only HP-recommended media types. See Device media specifications for more information about print media types. Do not let print media stack up in the output bin. The print media type and the amount of toner used affect the output bin capacity. Check the power connection. Make sure that the power cord is firmly connected to both the device and the power supply box. Plug the power cord into a grounded AC power outlet.
Print quality is unacceptable
This section provides information about identifying and correcting print defects. Note Hewlett-Packard does not recommend the use of uninterrupted power supply (UPS) batterybackup devices or surge suppressors with this device. Many surge suppressors and batterybackups can cause print defects.

Device control panel error messages appear
This section contains information about error messages that can appear on the device control panel display, and how to clear them.
Resolving common error messages
The following messages are the most common error messages that can appear on the device control panel display.
Door open or no print cartridge
The print cartridge door is open or no print cartridge has been installed. Make sure that you have correctly installed the print cartridge in the device. For information about installing the print cartridge, see the start guide. After you have checked the print cartridge, close the print cartridge door securely. When the problem is solved, the device either completes the current job or returns to the Ready state.
Add paper. [enter] to continue
The device is out of print media. Load media into the media input tray or the priority input tray. For information about loading media into the input trays, see the start guide. If media is already loaded, remove the stack of media, check for and clear any media jams, and reload the input tray. When the problem is solved, press MENU/ENTER. The device either completes the current job or returns to the Ready state.

Critical error messages

When a critical error occurs, the current copying or scanning job stops and one of the following messages appears on the device control panel: 50 Fuser Error 51 Laser Error 52 Scanner Error 57 Fan Error 79 Error CCD Scanner Error Scanner Bulb failure If one of these messages appears on the device control panel display, the device is experiencing a critical device error. Unplug the device for five minutes, and then plug it back in. If the error persists, contact HP customer service at the number provided on the support flyer included with the device, or visit http://www.hp.com.

Alert messages

Alert messages indicate that some action must be performed, such as adding print media or clearing a jam. When an alert message appears, the device automatically stops the current task and the job does not proceed until someone attends to the situation. After you correct the error, the device either completes the task or returns to the Ready state. The exception to this is when you want to use the main menus system. Then the device changes the display so that you can use the menus system. The following messages are generic alert messages that might appear on the device control panel display: Doc feeder jam Clear, Reload Document feeder mispick. Reload Door open or no print cartridge Manual feed Press [enter] Memory is low Press [enter] Add paper. [enter] to continue No print cartridge Printer jam Clear paper path Note See Media jams occur in the automatic document feeder (ADF) or Media jams occur in the printer for more information about media jams.

Preventing problems

The following are a few simple steps you can take to improve copy quality: Copy from the flatbed scanner. This will produce a higher quality copy than copying from the automatic document feeder (ADF). Use quality originals. Load the media correctly. If the media is loaded incorrectly, it might skew, causing unclear images and problems with the OCR application. See Loading originals to copy for instructions. If your device frequently feeds more than one page at a time, the separation pad might need to be replaced. For more information, see Service and support. Use or make a carrier sheet to protect your originals.
Recurring feed problems indicate the copier/separation pad is worn. See Service and support for more information about contacting an authorized service provider.
Media jams occur in the automatic document feeder (ADF)
Occasionally, media becomes jammed during a copy, scan, or fax job. You are notified of a media jam by the Doc feeder jam Clear, Reload message that appears on the device control panel display. The ADF input tray is loaded incorrectly or is too full. See Loading originals to scan for more information. The media does not meet HP specifications. See Selecting media for the automatic document feeder (ADF) for more information.
Typical automatic document feeder (ADF) jam locations
Input tray areas: If the page is sticking out of the input tray, try to remove it gently from the input tray without tearing the page. If you feel resistance, see To clear a media jam from the automatic document feeder (ADF) for instructions. Output paths: If the page is sticking out of the output bin, try to remove it gently without tearing the page. If you feel resistance, see To clear a media jam from the automatic document feeder (ADF) for instructions. Intermediate location: If the page is sticking out of both the input tray and into the output area, see To clear a media jam from the automatic document feeder (ADF) for instructions.
To clear a media jam from the automatic document feeder (ADF)
1. Remove the ADF input tray and open the ADF cover.
2. Remove the jam cleanout part. Using both hands, lift up on the two handles until the part unsnaps. Rotate and lift out the cleanout part and set it aside.

If you sent a print job or copy job before you tried to scan, the scan will start if the scanner is not busy. However, the printer and scanner share memory, which means that the scan might be slower.
Is your computer set for bidirectional communication?
See the documentation that came with your computer to change the basic input/ouput settings (BIOS). The recommended bidirectional setting for the parallel port is ECP. The USB connection is always bidirectional.

Error messages appear

If one of the following messages appears on the screen, use this information to remedy the problem.
Common scanning error messages
The most common scanning error messages include the following items: Unable to activate TWAIN source An error occurred while acquiring the image Scanner initiation failed Error communicating with scanner
Make sure that you have connected the USB Device Cable (A/B) or IEEE 1284-B-compliant parallel cable to the correct port on the back of your computer. If you have another port, try attaching the cable to the other port. Make sure that you have an EPP-(bidirectional) or ECPcompliant parallel port on your computer. An EPP parallel port is the minimum requirement; use of an ECP parallel port is strongly recommended. See the documentation that came with your computer for more information about your port. Some devices might not share the parallel port with the device. If you have an external hard drive, or you have a network switchbox connected to the same USB or parallel port as the device, the other device might be interfering. To connect and use the device, you must disconnect the other device or you must use two ports on the computer. You might need to add another parallel interface card. Hewlett-Packard strongly recommends that you use an ECP parallel interface card. See the documentation that came with your computer for more information about installing an additional parallel interface card or resolving device conflicts. Verify that the correct TWAIN source is selected. In the software, check the TWAIN source by selecting Select Scanner from the File menu.
Scan quality is unacceptable
This section provides information about improving scan quality by preventing or correcting problems.
The following are a few simple steps you can take to improve copy and scan quality. Use the flatbed scanner, rather than the automatic document feeder (ADF) input tray, to scan. Use high-quality originals. Load the media correctly. If the media is loaded incorrectly, it might skew, which causes unclear images. See Loading originals to scan for instructions. Adjust the software settings according to how you plan to use the scanned page. See Scanner resolution and color for more information. If your device frequently feeds more than one page at a time, replace the separation pad. See Ordering hp parts and accessories to order a new separation pad. Recurring feed problems indicate that the separation pad is worn. See Ordering hp parts and accessories to order a new separation pad. Use or make a carrier sheet to protect your originals.

2. Slide the media guides inward as far as they will go. Press and hold down the tabs inside the media input tray, and slide the media input tray out of the device.

Extended warranty

In most countries/regions, HP CarePack provides additionalbeyond standard warranty coverage for the HP product and all HP-supplied internal components. This hardware maintenance can uplift the standard warranty (i.e. from next-day to same-day service) and/or extend it up to five years. The HP CarePack can provide Express Exchange or onsite service. For more support information, contact the Customer Care Service and Support group; see the support flyer that came with your device for the appropriate phone numbers and information.

Service information form

Who is returning the equipment? Person to contact: Alternate contact: Return shipping address: What is being sent? Model number: Date: Phone: Phone: Special shipping instructions: Serial number:
Please attach any relevant printouts when returning equipment. Do not ship accessories that are not required to complete the repair (for example, media trays, manuals, and cleaning supplies). What needs to be done? 1. Describe the conditions of the failure (What was the failure? What were you doing when the failure occurred? What software were you running? Can you make the failure reoccur?). 2. If the failure is intermittent, how much time elapses between failures? 3. Is the unit connected to any of the following? (Please provide manufacturer and model numbers.) Personal Computer: 4. Additional comments: Modem: Network:

Glossary

1284-B The 1284 parallel port standard was developed by the Institute of Electrical and Electronics Engineers (IEEE). The term "1284-B" refers to a specific connector type on the end of the parallel cable that attaches to the peripheral (for example, a printer). A 1284-B connector is larger than a 1284-C connector, for example. ADF Automatic document feeder. The ADF is used to automatically feed originals into the device for copying, scanning, or faxing. all-in-one A designation given to HP devices that can perform several functions, such as printing, faxing, copying, and scanning. browser Short for Web browser, a software program that is used to locate and open Web pages. collate The process of printing a multiple-copy job in sets. When collate is selected, the device prints an entire set before printing additional copies. Otherwise, the device prints the specified number of copies of one page before printing the subsequent pages. contrast The difference between the dark and light areas of an image. The lower the number value, the more closely the shades resemble each other. The higher the number, the more the shades appear separate from each other. DIMMs Dual inline memory module, a small circuit board that holds memory. A single in-line memory module (SIMM) has a 32-bit path to the memory, whereas a DIMM has a 64-bit path. dots per inch (dpi) A measurement of resolution that is used for scanning and printing. Generally, more dots per inch result in a higher resolution, more visible detail in the image, and a larger file size. dpi See dots per inch (dpi). EconoMode EconoMode is a toner-saving feature on the device. EconoMode reduces the amount of toner on a printed page, so that the print cartridge lasts longer. The printed result is similar to printing a document in draft mode.

ECP Extended capabilities port, a parallel-port standard for computers that supports bidirectional communication between the computer and attached devices (such as a printer). e-mail (electronic mail) An abbreviation for electronic mail. Software that can be used to electronically transmit items over a communications network. file format The way the contents of a file are structured by a program or group of programs. grayscale Shades of gray that represent light and dark portions of an image when color images are converted to grayscale; colors are represented by various shades of gray. halftone An image type that simulates grayscale by varying the number of dots. Highly colored areas consist of a large number of dots, while lighter areas consist of a smaller number of dots. HP Director toolbar Available for Macintosh only. A software screen that is used when working with documents. When the document is loaded into the automatic document feeder (ADF) and the computer is connected directly to the device, the HP Director appears on the computer screen to initiate faxing, copying, or scanning. HP toolbox The HP toolbox is a Web page that opens in a Web browser and provides access to the device management and troubleshooting tools, embedded Web server, and device documentation. link A connection to a program or device that can be used to send information from the device software to other programs, such as e-mail, electronic fax, and OCR links. Optical Character Recognition (OCR) software OCR software converts an electronic image of text, such as a scanned document, into a form that word processor, spreadsheet, and database programs can use. parallel cable See 1284-B. printer driver A printer driver is a program that software programs use to gain access to a devices features. A printer driver translates a software programs formatting commands (such as page breaks and font selection) into a printer language (such as PostScript or PCL), and then sends the print file to the device. Readiris An optical character recognition (OCR) program that was developed by I.R.I. S. and that is included with the device software.
resolution The sharpness of an image, measured in dots per inch (dpi). The higher the dpi, the greater the resolution. surge protector A device that protects a power supply and communications lines from electrical surges. TWAIN An industry standard for scanners and software. By using a TWAIN-compliant scanner with a TWAIN-compliant program, a scan can be initiated from within the program. URL Uniform resource locator, the global address of documents and resources on the Internet. The first part of the address indicates what protocol to use, the second part specifies the IP address or the domain name where the resource is located. USB (compatible with 2.0 specifications) Universal serial bus (USB) is a standard that was developed by the USB Implementers Forum, Inc., to connect computers and peripherals. Unlike the parallel port, USB is designed to concurrently connect a single computer USB port to multiple peripherals. watermarks A watermark adds background text to a document that is being printed. For example, Confidential can be printed in the background text of a document to indicate that the document is confidential. A selection can be made from a set of predefined watermarks, and the font, size, angle, and style can be changed. The printer can place the watermark on the first page only or all pages. WIA Windows Imaging Architecture (WIA) is an imaging architecture that is available in Windows Me and Windows XP. A scan can be initiated from within these operating systems by using a WIA-compliant scanner.

HPLaserJet3030allinone vs.CanonimageCLASSMF5550
WithHP,youllspendlesstimewaitingforcopies.1
Getmorewith theHPLaserJet3030 allinone.
exceptionalcopyperformance Fromtheglassorthroughtheautomaticdocument
feeder (ADF),theHPLaserJet3030sfirstcopyouttimeissignificantlylessthantheCanon MF5550. In fact,theHPdeviceoutperformstheCanonunitwhencopyingthroughtheADF

HPLaserJet

11.0 17.0
andcanalsoprintupto10copiesfromtheglassinlesstime.1
professionalresults TheHPLaserJet3030employspatentedresolutionenhancement

Canon imageCLASS MF5550

GLASS ADF

19.5 19.5

technology(REt)toproducesuperior,1,200dpiqualityoutput.Whencomparingprint quality,besuretoevaluate eachprintersabilitytooutputwhitelinesonablack backgroundandproducedistinguishablelevelsofgrayshading.
capableyetcompact Despitetakingup50%lessspacethantheimageCLASS
MF5550,theHPLaserJet3030isloadedwithcapabilities you wontfindontheCanon unitincludingapowerswitch,Macsupport,additionalconnectivityoptions(parallel portandoptionalexternalnetworking),scantoemail,watermarkprinting,manualduplex
firstcopyouttimeinseconds
GethighqualityoutputwithHPeverytime.
ingsupport,tonersavingeconomode,and16upvs.2upprinting.Inaddition,theHP devicecanperform multipletasksconcurrently,whereastheCanonunitcannotcopyor scan whilereceivingafax.2

HPLaserJet 3030

To getthemostvalue,besureto look at thewholepicture.
Purchasepriceisjustpartofthepicture.Infact,independentstudieshaveproventhatquality, reliability,andeaseofuse have a muchgreaterimpactonthetotalcostofowningandoperatinga deviceovertime.Whenchoosinganallinone,besuretoconsiderhowmuchitwillimpactproductivity, as wellas whetherornotyoucancountonittobeupandavailablewhenever youneedit.And remember,HPistheonlyprintermakerthathasreceivedanA ratingorbetterfor12consecutive yearsinPCMagazinesannualServiceandReliabilitySurvey.
1.Inourtests,ittook the CanonimageCLASSMF555019.5secondstoscanandprintacopy fromtheglassplaten orthroughtheADFcomparedtoonly11secondsfromtheglassand17secondsthroughtheADF forthe HPLaserJet3030.Basedon firstcopyouttimeandmanufacturerrated enginespeeds,itwouldtake48secondsto make10copiesfromtheglassontheCanonunitand47secondstomake10copiesfromtheglassontheHP device.ThroughtheADF,theimageCLASSMF5550operatedat12cpmversus13.5cpmfortheHPLaserJet 3030. 2.At19.1wide,18.1deep,and20.0incheshigh,theCanonimageCLASSMF5550is50%largerby volume thantheHPLaserJet3030,which measures19.6wide,15.7deep,and14.9high.
Scannedimagesofsectionsofactualprintedoutput at6.4XmagnificationfromtheHPLaserJet3030 andtheCanonimageCLASSMF5550.
2004HewlettPackardCompany U.S.version1.410/21/04