hp LaserJet 3200/3200m

printer fax copier scanner

user guide

LaserJet all-in-one
hp LaserJet 3200/3200m product

Copyright and License

Hewlett-Packard Company 2002 All Rights Reserved. Except as allowed by copyright laws or herein, reproduction, adaptation, or translation without prior written permission is prohibited. A user of the Hewlett-Packard printer associated with this user guide is granted a license to: a) print hard copies of this user guide for PERSONAL, INTERNAL, or COMPANY use subject to the restriction not to sell, resell, or otherwise distribute the hard copies; and b) place an electronic copy of this user guide on a network server provided access to the electronic copy is limited to PERSONAL, INTERNAL users of the Hewlett-Packard printer associated with this user guide. Edition 5, 5/2003 The information contained in this document is subject to change without notice. NOTICE TO U.S. GOVERNMENT USERS: RESTRICTED RIGHTS COMMERCIAL COMPUTER SOFTWARE: Use, duplication, or disclosure by the Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data Clause at DFARS 52.227-7013. Material scanned by this product may be protected by governmental laws and other regulations, such as copyright laws. The customer is solely responsible for complying with all such laws and regulations.

Trademark Credits

Microsoft, Windows, and MS-DOS are U.S. registered trademarks of Microsoft Corporation. ENERGY STAR is a U.S. registered service mark of the U.S. EPA. CompuServe is a trademark of CompuServe, Inc. All other products mentioned herein may be trademarks of their respective companies.
This product is approved for use only in: Australia, Canada, Hong Kong SAR, Ireland, Malaysia, New Zealand, Singapore, the United States, and the United Kingdom.
Local country/region laws may prohibit the use of this product outside of the countries/regions specified. It is strictly forbidden by law in most countries/regions to connect nonapproved telecommunications equipment (fax machines) to public telephone networks.
Safety Information WARNING! Potential Shock Hazard Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock. 11 Read and understand all instructions in the user guide. Use only a grounded electrical outlet when connecting the HP LaserJet 3200 product to a power source. If you dont know whether the outlet is grounded, check with a qualified electrician. Do not touch the contacts on the end of the telephone cord or any of the sockets on the HP LaserJet 3200 product. Replace damaged cords immediately. Never install telephone wiring during a lightning storm. Observe all warnings and instructions marked on the product. Unplug this product from wall outlets and telephone jacks before cleaning. Do not install or use this product near water or when you are wet. Install the product securely on a stable surface. Install the product in a protected location where no one can step on or trip over the line cord and the line cord will not be damaged. If the product does not operate normally, see "Problem Solving and Product Maintenance,"see chapter (starting on page 147). Refer all servicing questions to qualified personnel.
Information regarding FCC Class B, Parts 15 and 68 requirements can be found in Specifications.Specifications on page 227.

Contents

1 About This Guide
Introduction.11 Using this guide with your product functionality.12
2 Getting to Know the Product
Introduction.13 What you can do with the product.14 When the product is directly connected to a computer.14 When the product is connected to a network.16 Identifying product components.18 Control panel lights and keys.18 Identifying hardware parts.21 Selecting print media.23 Selecting media to print.23 Selecting items for faxing, copying, or scanning.25 Loading print media.26 Loading print media to be faxed, copied, or scanned.26 Loading media to be printed.28 Selecting the output path.31 Features available only through the software.32 Using the HP LaserJet Director.32 Using the HP LaserJet Document Manager (Windows) or the HP LaserJet Workplace (Mac OS).35
3 Managing General Default Settings, Logs, and Reports

The following table explains the buttons that appear on the HP LaserJet Director. Button

Scan Email

Description
Scans the document in the document feeder tray. Attaches a copy of the document in the document feeder tray to a new e-mail message, and displays the new message so you can address it and send it. Fax Opens the HP LaserJet Send Fax dialog box. From that dialog box you can add recipients, add a cover sheet, and then send the item. OCR Scans the document in the document feeder tray and (Optical Character converts it to text that you can edit in a word Recognition) processing program. Copy Opens the HP LaserJet Copier dialog box. From that dialog box you can adjust the number of copies, reduce or enlarge the copy, adjust the contrast and copy quality, and change the output paper size. Archive Scans the document in the document feeder tray and stores it in a default destination. Toolbox (Windows) Displays tools and Support help. Tools (Mac OS) Customize Displays the Customize dialog box where you can change settings for HP LaserJet Director.
To turn off the HP LaserJet Director
Use the following if you do not want the HP LaserJet Director to appear when a document is loaded into the document feeder tray. Windows 3 On the HP LaserJet Director toolbar, click the Customize button. Click the Monitor Device tab. Clear the Use the Director to Monitor Actions on the Device check box, and then click OK to confirm that you want to turn off the HP LaserJet Director. Click Apply, and then click OK.

4 Note

To restart the HP LaserJet Director after turning it off, click Start, point to Programs, point to HP LaserJet 3200, and then click HP LaserJet Director.
34 Chapter 2 - Getting to Know the Product
Mac OS 3 On the HP LaserJet Director toolbar, click the Customize button. Click the General tab. Click "Show the Document Assistant when paper is inserted into the scanner automatic document feeder" to deselect this option, and then click OK. Click Apply, and then click OK.
You can still open the HP LaserJet Director double-clicking the alias on the desktop.
Using the HP LaserJet Document Manager (Windows) or the HP LaserJet Workplace (Mac OS)
The HP LaserJet Document Manager for Windows-compatible computers or the HP LaserJet Workplace for Macintosh-compatible computers is a complete set of tools you can use to manage all your document input and output needs. With HP LaserJet Document Manager and HP LaserJet Workplace, you can:
organize your document desktop. fax, print, scan, or copy documents using the product. make annotations to.HPD files (.HPD files are scanned documents that are saved using the HP LaserJet Document Manager or HP LaserJet Workplace). add simple graphics, such as rectangles, arrows, and freehand polygons, to documents.
See the software Help for more information about how to use the HP LaserJet Document Manager and HP LaserJet Workplace. Note The HP LaserJet Document Manager is not supported for Microsoft Windows 95.

To reprint faxes

Print a fax activity log to check which faxes may have been lost. See Printing the fax activity log on page 43 for instructions. Press ENTER/MENU. Press > once to display FAX FUNCTIONS and then press ENTER/ MENU. Use the < or > key to display REPRINT LAST FAXES and then press ENTER/MENU. The product begins reprinting the most recently printed faxes.
To stop the printing at any time, press STOP/CLEAR.

66 Chapter 4 - Faxing

Blocking or unblocking fax numbers
If there are people or businesses from whom you do not want to receive faxes, you can block their fax numbers using the control panel. You can block up to 30 fax numbers. When you block a fax number and someone from that number sends you a fax, the display panel indicates that the number is blocked, and the fax does not print and is not saved in memory. Faxes from blocked fax numbers appear in the fax activity log with a discarded designation. Note The fax activity log feature is not supported for Microsoft Windows 95 but you can print the fax activity log using the control panel. See Printing the fax activity log on page 43. To print a list of numbers you have blocked, see Printing the block fax list on page 48.
To block or unblock fax numbers using the control panel
You can unblock blocked fax numbers individually or all at one time. 5 Press ENTER/MENU. Use the < or > key to select FAX SETTINGS and then press ENTER/MENU. Use the < or > key to select FAX RECEIVE SETUP and then press ENTER/MENU. Use the < or > key to select BLOCK FAXES and then press ENTER/ MENU. Do one of the following: To block a fax number: use the < or > key to select ADD ENTRY and then press ENTER/MENU. Enter the fax number exactly as it appears in the header (including spaces), and then press ENTER/MENU. Enter a name for the blocked number, and then press ENTER/MENU.

Receiving faxes 67

To unblock a single fax number: use the < or > key to select DELETE ENTRY and then press ENTER/MENU. Use the < or > key to select the fax number you want, and then press ENTER/ MENU to confirm the deletions. To unblock all blocked fax numbers: use the < or > key to select CLEAR ALL and then press ENTER/MENU. Press ENTER/ MENU again to confirm the deletions.

68 Chapter 4 - Faxing

Advanced send fax features and settings
The section describes advanced procedures and settings you can use when sending faxes. The topics include:
l l l l l l l l l l l l l l l l l
About speed-dial codes, one-touch keys, and group-dial codes Programming speed-dial codes and one-touch keys Programming a one-touch key for alternate long distance Programming group-dial codes Deleting all speed-dial codes, one-touch keys, and group-dials codes Using Manual Dial Sending a fax by dialing from a telephone Inserting a pause or wait into a fax number Using dialing characters Changing the information in the fax header Changing the default contrast and resolution for outgoing faxes Selecting tone- or pulse-dialing mode Changing how the product redials Inserting a dial prefix Changing the detect dial tone setting Clearing faxes from memory Setting error correction

Selecting tone- or pulse-dialing mode
Use this procedure to set the product to tone- or pulse-dialing mode. You can use this procedure to set the product to tone- or pulse-dialing mode. The default is set to Tone. Leave this as Tone unless you know your telephone is incapable of tone dialing.
To select tone- or pulse-dialing
5 Press ENTER/MENU. Use the < or > key to select FAX SETUP and then press ENTER/ MENU. Press > once to select SEND SETUP and then press ENTER/MENU. Use the < or > key to select DIALING MODE and then press ENTER/MENU. Use the < or > key to select TONE or PULSE and then press ENTER/MENU to save your selection.

82 Chapter 4 - Faxing

Changing how the product redials
If the product was unable to send a fax because the receiving fax machine did not answer or was busy, the product will attempt to redial based on the Redial On Busy and Redial On No Answer options. Use the procedures in this section to turn these options on or off. Note The product will, by default, redial if the receiving fax machine is busy but will not, by default, redial if the receiving fax machine does not answer.
To turn the Redial On Busy option on or off
The product is set to redial busy numbers five times automatically. 5 Press ENTER/MENU. Use the < or > key to select FAX SETUP and then press ENTER/ MENU. Use the < or > key to select FAX SEND SETUP and then press ENTER/MENU. Use the < or > key to select REDIAL ON BUSY and then press ENTER/MENU. Use the < or > key to select ON or OFF and then press ENTER/ MENU.
To turn the Redial On No Answer on or off
The product is set to redial on no answer one time automatically in the United States and Canada, and two times automatically for all other countries/regions. Press ENTER/MENU. Use the < or > key to select FAX SETUP and then press ENTER/ MENU. Use the < or > key to select FAX SEND SETUP and then press ENTER/MENU. Use the < or > key to select REDIAL ON NO ANSWER and then press ENTER/MENU.
Advanced send fax features and settings 83
Use the < or > key to select ON or OFF and then press ENTER/ MENU.

Inserting a dial prefix

A dial prefix is a number or numbers automatically added to the beginning of every fax number you enter at the control panel or from the software. By default, this setting is Off. You may want to turn this setting on and enter a prefix if, for example, you have to dial a number such as 9 to get a phone line outside your companys phone system. While this setting is on, you can still dial a fax number without the dial prefix by using Manual Dial. See Using Manual Dial on page 77.

Printed pages are coming out in the incorrect order.
The incorrect output source might be selected, or the incorrect output setting has been chosen in the program from which you are printing.
Resolving printing problems 159
The product is not responding after Print is selected in the software, or you receive a message on the computer screen stating there was an error printing to the parallel or USB port.
The printer might be printing a complex image. The print job might be paused.
Allow extra time for the computer to send the image. Resume printing from the Printers window. Disconnect and reconnect the parallel or USB cable between the product and the computer. Check the printer selection menu in your program to see if you selected the correct product. Check your softwares printer selection menu to make sure it is connected to the correct port. If your computer has more than one parallel port, make sure the parallel cable is connected to the correct one. Ensure that the computer has a parallel port with a bidirectional data bus (EPP or unidirectional ports are not supported). Change the parallel port mode setting in the computers basic input output system (BIOS). HP recommends setting it to ECP or bidirectional, but other modes might also work. For instructions about changing the setting, see the computer documentation, or contact the computer manufacturer. Plug the product into a different power source.
The parallel or USB cable between the product and the computer might not be connected properly. The wrong printer was selected in your software.
The software for your product is not configured for the correct port.
The computer parallel port might not adequately support bidirectional communication.
The product might not be receiving adequate power, or there are voltage fluctuations. Another device might be interfering.
If there is another device connected to the computer parallel or USB port, disconnect it and connect the product directly to the computer parallel or USB port. You might also have to remove software for the other device before the product will work. Try plugging in another size C parallel cable or USB cable if you have one. If you have another parallel port on the computer, try plugging the cable into it instead. If you have another computer, try connecting the product to the other computer.
The parallel or USB cable is defective or the parallel or USB port on the computer is malfunctioning.

The output capacity was exceeded in the Do not allow more than 125 sheets of 20paper output bin or front paper output slot. lb (75 g/m2) bond weight paper (less for heavier paper) to fill the paper output bin. Do not allow media to stack up in front of the front paper output slot. The pick rollers are dirty and are not grabbing the paper. See Cleaning the print paper path on page 211.
Resolving paper feed problems 173
Clearing feed jams in the paper input areas
If most of the jammed media is visible from the paper input tray or single-sheet-input slot, carefully pull the jammed media straight up and out of the product using both hands. Realign the media, and reload it.
Be sure to center media between the paper guides. Also, verify that the paper guides are adjusted snugly, but that they do not crinkle or bend the media. The product, in most cases, reprints the jammed page and finishes the remainder of the job. Once your job has finished printing, check it to make sure all pages printed. To clear a jam from the interior area 1 If the jam is not visible in the input area, use the two printer door release latches to pull open the printer door (the front paper path door opens automatically whenever the print door is opened).
174 Chapter 8 - Problem Solving and Product Maintenance
Remove the toner cartridge. Be sure to protect it from light while it is outside the product.
Avoid touching the long, black, sponge roller inside the product. Touching it can degrade output quality. 3 If the jam is in the toner cartridge area but has not reached the fuser and roller area, reach inside and carefully pull the sheet straight forward and out.

CAUTION CAUTION

Do not pull the sheet straight up. This can damage the printer. Only use your hands to remove jammed media. Using other objects can damage internal parts. 4 If the jam is between the rollers, grasp the sheet with both hands and slowly pull it straight up and out.
Resolving paper feed problems 175
If the jam has entered the front output slot, grasp the sheet, and carefully pull it straight up and out.
If the jam is only visible from the front of the front output slot, raise the front cover part way with one hand. With the other hand, grasp the sheet and pull it toward you.
After removing all sheets and fragments of media, replace the toner cartridge, and close the printer door and the front paper path door.
The product, in most cases, reprints the jammed page and finishes the rest of the job. Once your job has finished printing, check to make sure all pages printed.

Make sure the media type and quality meet HP specifications. If envelopes are creasing, try storing envelopes so that they lie flat.

Tire tracks

This defect occurs when the toner cartridge needs to be changed. Replace the toner cartridge.
194 Chapter 8 - Problem Solving and Product Maintenance
Resolving control panel error messages
These control panel error messages are listed alphabetically. Messages are accompanied by cause for the message and steps to take to resolve the problem.

Message

The product is waiting for you to press a programmed one-touch key or to enter a speed-dial code to a group-dial code.
Begin adding fax numbers to the groupdial code. See Programming group-dial codes on page 74.
###: [GROUP NAME] ONETOUCH/SPEED DIAL 50.X FUSER ERROR
The product has experienced an internal hardware error.
Disconnect the power cable from the product, wait at least 30 seconds, then reconnect the power cable and wait for the product to initialize. If the message does not clear, the product will need service. Disconnect the power cable from the product, wait at least 30 seconds, then reconnect the power cable and wait for the product to initialize. If the message does not clear, the product will need service. Disconnect the power cable from the product, wait at least 30 seconds, then reconnect the power cable and wait for the product to initialize. If the message does not clear, the product will need service. Disconnect the power cable from the product, wait at least 30 seconds, then reconnect the power cable and wait for the product to initialize. If the message does not clear, the product will need service. Disconnect the power cable from the product, wait at least 30 seconds, then reconnect the power cable and wait for the product to initialize. If the message does not clear, the product will need service. Disconnect the power cable from the product, wait at least 30 seconds, then reconnect the power cable and wait for the product to initialize. If the message does not clear, the product will need service.

51 LASER ERROR

52 SCANNER ERROR

53.X PRINTER ERROR

54.X PRINTER ERROR

55 DC CONTROLLER ERROR

Resolving control panel error messages 195
Disconnect the power cable from the product, wait at least 30 seconds, then reconnect the power cable and wait for the product to initialize. If the message does not clear, the product will need service. Disconnect the power cable from the product, wait at least 30 seconds, then reconnect the power cable and wait for the product to initialize. If the message does not clear, the product will need service. Disconnect the power cable from the product, wait at least 30 seconds, then reconnect the power cable and wait for the product to initialize. If the message does not clear, the product will need service. Disconnect the power cable from the product, wait at least 30 seconds, then reconnect the power cable and wait for the product to initialize. If the message does not clear, the product will need service. Pull the document release door open, remove the jammed item, and close the door. Then, clear the items in the document feeder tray and start over.

Open the product memory door by gently pulling out and upward on the bottom edge until the door supports itself.
220 Chapter 8 - Problem Solving and Product Maintenance
Remove the DIMM chip from the anti-static bag in which it came by grasping the chip on the top edge.
Position the DIMM chip over the outermost slot located closest to the printer memory door. The gold contacts should be pointing down and the cutouts should be on the left side.
Carefully press the DIMM chip into the slot, ensuring it is straight and all the way down. The cam latches should rotate inward.

Product Maintenance 221

Lock the cam latches into place by pressing the handles towards each other.
Close the product memory door.
Testing the DIMM installation
To verify that the product registered the newly installed DIMM, print a configuration report. See Printing a configuration report on page 48. The configuration reports lists the amount of memory the product is using.
222 Chapter 8 - Problem Solving and Product Maintenance

Removing DIMMs

To remove DIMMs, follow the instructions below: CAUTION Static electricity can damage DIMMs. When handling DIMMs, either wear a grounded anti-static wrist strap, or frequently touch the surface of the DIMMs antistatic package, then touch bare metal on the product. 1 Unplug the product.
Unlock the cam latches by pressing them outward.

Product Maintenance 223

Grasp the DIMM chip on the top edge, gently pull straight up, and then remove the chip from the product.
Store the DIMM chip in an antistatic bag. 5 Close the product memory door.
224 Chapter 8 - Problem Solving and Product Maintenance
Installing a new document scanner separation pad
The document scanner separation pad is a user-replacable part that is ordered as part of a kit for the HP LaserJet 3200 product. The separation pad kit for document scanner path part number RY7-5055-000CN contains three pieces:
Document scanner separation pad Separation mylar Pad holder
When to replace the document scanner separation pad
Replace the document scanner separation pad when the document scanner feeds multiple sheets at once through the scanner path (double-feeds or multi-feeds). Recurring multi-feed problems indicate that the document scanner separation pad is worn.
To install a new document scanner separation pad
3 Open the document release door. Rotate the strap on the left side of the product door to unhook the strap. Grasp the separation pad and mylar sheet together (callout 1 in the graphic below) and lift them straight away from the document release door. This action should also release the pad holder (callout 2 in the graphic below).

FCC part 68 requirements 235
The following repairs can be done by the customer: Replace any original equipment that came with the product. This includes the toner cartridge, the supports for trays and bins, the power cord and the telephone cord. It is recommended that the customer install an AC surge arrestor in the AC outlet to which this device is connected. This is to avoid damage to the equipment caused by local lightning strikes and other electrical surges.
Telephone consumer protection act (U.S.)
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains, in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business, other entity, or individual sending the message and the telephone number of the sending machine or such business, other entity, or individual. (The telephone number provided cannot be a 900 number or any other number for which charges exceed local or long-distance transmission charges.) In order to program this information into your facsimile, please see Changing the fax number and company name.
236 Chapter A - Specifications

IC CS-03 requirements

NOTICE: The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational, and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirement document(s). The Department does not guarantee the equipment will operate to the users satisfaction. Before installing this equipment, users should ensure that it is permissible for the equipment to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution can be particularly important in rural areas. Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate. The Ringer Equivalence Number (REN) of this device is 0.7. NOTICE: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Number of all the devices does not exceed 5. The standard connecting arrangement code (telephone jack type) for equipment with direct connections to the telephone network is CA11A.

Environmental product stewardship program 241
Returns For a more environmentally responsible return of used cartridges and consumables, HP encourages the use of bulk returns. Simply bundle two or more cartridges or consumables together and use the single, pre-paid, pre-addressed United Parcel Service (UPS) label that is supplied in the package. For more information in the U.S. or Canada, call (1) (800) 340-2445 (U.S.) or (1) (800) 387-3867. Or, visit the HP LaserJet Supplies website at http://www.ljsupplies.com/planetpartners/. For more information in Mexico, call 258-40-44 (Mexico City) or (1) (800) 900-7200 (outside Mexico City). Or, visit the website at http://www.hp.com/latinamerica. All other customers should call their local HP Sales and Service Office (see HP sales and service offices), or visit the following websites for further information regarding availability of the HP Printing Supplies Environmental Program. Latin America: http://www.hp.com/latinamerica Asia/Pacific Countries/Regions: http://www.asiapacific.hp.com/planp1.htm Europe: http://www.hp.com/pays/eur_supplies/english/planetpartners/ Paper This printer is suited for the use of recycled papers when the paper meets the guidelines outlined in the Print Media Guide for HP LaserJet Printers. This printer is suited for the use of recycled paper according to DIN 19 309.
242 Chapter A - Specifications
Material safety data sheet
The Material Safety Data Sheets (MSDS) for the toner cartridge and print drum can be obtained by going to HPs website at http:// www.hp.com/go/msds and selecting HP LaserJet Printer Supplies. If you are in the U.S. or Canada and do not have access to the Internet, call U.S. HP First (fax-on-demand service) at 1-800-2319300. Use Index number 7 for a listing of MSDS for the toner cartridge and print drum. International customers without Internet access should call (404)329-2009 for further information.

Battery Specifications

Battery material: Poly-carbon Monoflouride Lithium Battery type: Button/Coin Cell Battery Quantity per product: 1 Weight: about 1 gram Lithium type: solid Battery manufacturers: Rayovac, Madison, WI, USA; and Panasonic, Secaucus, NJ, USA.
Material safety data sheet 243
244 Chapter A - Specifications
Service and Support Information

Warranty information

Hewlett-Packard limited warranty statement
HP LaserJet 3200 product 1 ONE-YEAR LIMITED WARRANTY HP warrants to you, the end-user customer, that HP hardware, accessories, and supplies will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new or like-new. HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software media that does not execute its programming instructions due to such defects. HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product. HP products may contain remanufactured parts equivalent to a new in performance or may have been subject to incidental use.

Returning the unit

When shipping equipment, HP recommends insuring it. Also, include a copy of your proof of purchase. Please also fill out the Service information form to ensure the most accurate repairs. CAUTION Shipping damage resulting from inadequate packaging is the customers responsibility. See Repackaging guidelines below.

Repackaging guidelines

Remove and retain the toner cartridge. If possible, print a self-test page (see Printing a configuration report) before you turn off the unit, and send the self-test report with the unit. Include the completed copy of the Service information form below. Note on the form which items were returned. Use the original shipping container and packaging materials, if possible. Include samples that illustrate the problems you are having, if applicable. Include five sheets of the paper or other media that are causing trouble in printing, scanning, faxing, or copying.

Warranty information 247

Service information form
Who is returning the equipment? Person to contact:

Phone:

Alternate contact:

Return shipping address:

Special shipping instructions:

What is being sent?

Model number:

Serial number:

Please attach any relevant printouts when returning equipment. Do not ship accessories that are not required to complete the repair (manuals, cleaning supplies, etc.).

What needs to be done?

1. Describe the conditions of the failure. (What was the failure? What were you doing when the failure occurred? What software were you running? Is the failure repeatable?)
2. If the failure is intermittent, how much time elapses between failures?
3. Is the unit connected to any of the following? (Give manufacturer and model number.)

Personal computer:

Modem:

Network:

Other:

4. Additional comments:

248 Chapter B - Service and Support Information
Software license agreement
ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS SET FORTH BELOW. USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE LICENSE TERMS. IF YOU DO NOT ACCEPT THESE LICENSE TERMS, YOU CAN RETURN THE SOFTWARE FOR A FULL REFUND. IF THE SOFTWARE IS BUNDLED WITH ANOTHER PRODUCT, YOU CAN RETURN THE ENTIRE UNUSED PRODUCT FOR A FULL REFUND. HP SOFTWARE LICENSE TERMS The following License Terms govern your use of the accompanying software unless you have a separate signed agreement with HP. License Grant. HP grants you a license to use one copy of the software. Use means storing, loading, installing, executing, or displaying the software. You may not modify the software or disable any licensing or control features of the software. If the software is licensed for concurrent use, you may not allow more than the maximum number of authorized users to use the software concurrently. Ownership. The software is owned and copyrighted by HP or its third party suppliers. Your license confers no title to, or ownership in, the software and is not a sale of any rights in the software. HP's third party suppliers can protect their rights in the event of any violation of these License Terms. Copies and Adaptations. You may only make copies or adaptations of the software for archival purposes or when copying or adaptation is an essential step in the authorized Use of the software. You must reproduce all copyright notices in the original software on all copies or adaptations. You may not copy the software onto any public network. No Disassembly or Decryption. You may not disassemble or decompile the software unless HP's prior written consent is obtained. In some jurisdictions, HP's consent may not be required for limited disassembly or decompilation. Upon request, you will provide HP with reasonably detailed information regarding any disassembly or decompilation. You may not decrypt the software unless decryption is a necessary part of the operation of the software. Transfer. Your license will automatically terminate upon any transfer of the software. Upon transfer, you must deliver the software, including any copies and related documentation, to the transferee. The transferee must accept these License Terms as a condition to the transfer. Software license agreement 249

jams clearing from input areas 174 clearing from interior area 174 clearing from scanner path 177, 179 error messages for 196 preventing 25, 28, 29

276 Index

JetDirect print servers HP LaserJet Director 32 ordering 258 requirements for 103 Job Status, canceling faxes from 64
long distance dialing alternate, one-touch keys for 73 prefixes 55 loose toner, troubleshooting 188
key press volume, adjusting 40 keypad overlay, part number 257 keys, control panel 18 keys, numeric. See dialing; entering
Macintosh uninstalling software from 210 maintenance 211 making copies 121 manual answer mode 90 manual dialing 77 manual redialing 60 margins faxing 229 scanning 230 Material Safety Data Sheet 243 media See also special media adding 29 curling 192 duplexing sizes 113 heavy, output path for 31 heavy, printing on 110, 112 irregular, loading 27 loading 26, 28 narrow, troubleshooting 187 ordering 258 output path, selecting 31 selecting 23, 25 sizes, default adjustments 38 sizes, supported 24, 231 specification guide, ordering 258 specifications 23, 25, 231 storing 171 troubleshooting 173 types of 25 weight, equivalence table 232 wrinkling 193 wrong size, copying to 164 memory adding 220 clearing 89 collating, insufficient for 128 fax limitations 57 forwarding faxes 87 ordering 257 removing 223 reprinting faxes from 66 specifications 228 storing delayed faxes 59 testing 222 menu structure, control panel 19, 47
labels printing 110 selecting output path for 31 specifications for 118 landscape orientation 28 languages display panel, changing 41 languages, control panel 78 laser safety statement 233 LaserJet Cover Page Editor 100 LaserJet Director. See HP LaserJet Director LaserJet Document Manager. See HP LaserJet Document Manager LaserJet paper ordering 258 using 23 Latin America, website for 242 legal extension, part number 257 legal paper, extension for 257 letterhead, printing 107 letters, entering 80 lever, special media identifying 22 using 27, 109 license, software 249 life span battery 243 life span, toner cartridges 216 light print, troubleshooting 183 lightness. See contrast lights, control panel 18, 148 lightweight media, loading 27 linen paper, avoiding 23 lines, troubleshooting 168, 185 lists. See logs; reports loading media 26, 28 logs, fax activity printing 43 stopping 152

Index 277

Mexico, website for 242 Microsoft Excel files. See Excel files Microsoft Power Point files. See Power Point files Microsoft Windows. See Windows Microsoft Word files. See Word files mirror, contaminated 191 misaligned print, troubleshooting 171 misfeeds. See feeding problems; jams modem speed 157, 229 modes answer, changing 90 EconoMode 111 scanning 136 silence detect 94 viewer 136 month, entering on fax header 79 MS-DOS, troubleshooting printing 163 multiple copies, troubleshooting 164 multiple features, using direct connections 14 network connections 16 multiple feeds. See feeding problems; jams multiple pages, printing on single sheet 114 multipurpose paper ordering 258 using 23 multitasking 14, 16

scanning attaching files to e-mail 145 contrast, adjusting 190 control panel key 19, 140 copying during 15, 17 crooked results, troubleshooting 172 e-mailing 143 faxing during 15, 17 file formats 138 HP LaserJet Director 133 loading media 26 margins 230 media, selecting 25 methods 136 multiple tasks during 15, 17 OCR, using 138 originals, loading 26 page by page 136 printing during 15, 17 saving 138 specifications 230 speed, troubleshooting 167 troubleshooting 166 TWAIN, using 142 sealing tape, removing 187 selecting media 23, 25 output path 31 paper 23, 25 sending faxes ad-hoc groups 58 delaying 59 from memory 59 group-dial codes 57 multiple recipient 57 one recipient 55 troubleshooting 153 using software 98 separation pads installing scanner 225 part number 257 servers. See HP JetDirect print servers; printer drivers service information form 248 Service menu 20 service, repair information form 248 obtaining 247 office locations 253 settings adjusting defaults 37 autoreduction of faxes 95 configuration report 48 contrast, adjusting default 81 contrast, adjusting for current job 61, 122

Index 281

copy quality, adjusting defaults 126 error correction 97 extension phones 93 factory defaults, restoring 41 fax call reports 45 logs, automatic printing 44 menus for 20 one-touch reports 47 paper input bin defaults 38 printer 105 pulse dialing 82 resolution, adjusting default 81 resolution, printer 115 restoring factory defaults 41 ring pattern 91 saving 116 silence detect mode 94 T.30 protocol trace report 51 tone dialing 82 volume, adjusting 39 setup, types of 12 sharing parallel ports 161 sharing, Windows 12, 103 sheet, cover 100 shipping, for repair service 247 silence detect mode, changing 94 single-sheet input slot capacity 24 feeding problems with 173 identifying 22 paper sizes 231 using 29, 107 sizes copy, default 127 custom 117 default for paper input tray 38 duplexing 113 paper 24, 231 wrong 161 skewed pages, troubleshooting 171, 189 slots. See output slot, document; singlesheet input slot slow fax transmission 157 scanning 167 smears, troubleshooting 187, 188 smudges, troubleshooting 186 software See also printer drivers adjusting settings using 37 license agreement 249 ordering 259 sending faxes from 98 uninstalling 210 solving problems. See troubleshooting sound volume, adjusting 39

For the complete PDF manual please visit www.LaserPros.com.

hp LaserJet 3200/3200m

printer fax copier scanner

service manual

LaserJet all-in-one
HP LaserJet 3200 product HP LaserJet 3200M product

Service manual

&RS\ULJKW ,QIRUPDWLRQ 2002 Hewlett-Packard Company All Rights Reserved. Reproduction, adaptations, or translation without prior written permission is prohibited except as allowed under copyright laws. Part number C7052-90930 Second edition, February 2002 Printed in USA
Trademark Credits Microsoft, Windows, and MSDOS are U.S. registered trademarks of Microsoft Corporation. ENERGY STAR is a U.S. registered service mark of the U.S. EPA. All other products mentioned herein may be trademarks of their respective companies.
Use only a grounded electrical outlet when connecting the product to a power source. If you dont know whether the outlet is grounded, check with a qualified electrician. Do not touch the contacts on the end of the telephone cord or any of the sockets on the product. Replace damaged cords immediately. Never install telephone wiring during a lightning storm. Unplug this product from wall outlets and telephone jacks before cleaning. Do not install or use this product near water or when you are wet. Install the product securely on a stable surface. Install the product in a protected location where no one can step on or trip over the line cord and the line cord will not be damaged. If the product does not operate normally, see the online user guide. Refer all servicing questions to qualified personnel.
Warranty The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with respect to this information. HEWLETT-PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or other damage alleged in connection with the furnishing or use of this information. NOTICE TO U.S. GOVERNMENT USERS: RESTRICTED RIGHTS COMMERCIAL COMPUTER SOFTWARE: Use, duplication, or disclosure by the Government is subject to restrictions as set forth in subparagraph (c) (1)(ii) of the Rights in Technical Data Clause at DFARS 52.227-7013.
This product is approved for use only in the country in which it was purchased.
Local country laws may prohibit the use of this product outside of the countries specified. It is strictly forbidden by law in most countries to connect nonapproved telecommunications equipment (fax machines) to public telephone networks.
10 Safety Information WARNING! Potential Shock Hazard Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock. 1 Read and understand all instructions in the user guide. Observe all warnings and instructions marked on the product. 11
Information regarding FCC Class B, Parts 15 and 68 requirements can be found in the user guide.
Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714 U.S.A.

Contents

1 Product information
Introduction. Hardware description. Firmware description. Product specifications. Model and serial numbers. Product overview. Warranty statement. Hewlett-Packard limited warranty statement. Declaration of Conformity. Toner cartridge information. Additional product stewardship. Environmental conformity. 27 27
2 Installation and operation

Operating environment. Identifying product components. Control panel lights and keys. Using the control panel menu structure. Control panel error messages. Selecting media. Selecting media to print. Selecting media to fax, copy, or scan. Loading media. Loading media to fax, copy, or scan. Loading media to be printed. Selecting the output path. 48 50

3 Maintenance

Life expectancies of consumables. Cleaning and maintaining the equipment. Cleaning the product. Cleaning the scanner path. Recalibrating the scanner. User-replaceable parts. 59 60

4 Operational overview

Basic functions. Optical system. Formatter system. Control panel. Draft mode. MEt. Enhanced I/O. Page Protect. PJL Overview. Printer functions. Engine control unit/power system. Image formation system. Printer paper feed system. Basic sequence of operation (formatter-to-printer). 77 82
5 Removal and replacement
Removal and replacement strategy. 87 Required tools. 87 Parts removal order. 88 Covers. 89 DIMMs. 89 Back cover. 90 Right side cover. 91 Left side cover. 93 Internal paper guide. 94 Top cover. 95 Document scanner assemblies. 96 Printer door. 96 Document scanner assembly. 100 Contact image sensor. 103 Document scanner pickup roller. 105 Document scanner separation pad. 106 Document scanner motor. 107 Upper guide assembly. 108 Control panel/scanner board. 112 Internal assemblies. 113 Laser/scanner assembly. 113 Output roller. 114 Delivery assembly. 116 Paper exit-sensor flag. 118 Fusing element. 119

Chapter - Contents

Gear train motor. Solenoid. Pressure roller. Transfer roller. Pickup roller. Paper-pickup assembly. Kick plate. Separation pad. Bottom assemblies. Formatter pan. Formatter and LIU. ECU pan. Paper-feed assembly.

6 Troubleshooting

Basic troubleshooting. Errors. Image formation troubleshooting. Checking the toner cartridge. Solving image-quality problems. Solving paper feed problems. Functional checks. Engine test. Half-self-test functional check. Drum rotation functional check. Heating element check. High-voltage power supply check. Paper path check. Service mode functions. Secondary service menu. Developers menu. Diagnostic mode. NVRAM init. PJL software commands. Troubleshooting tools. Internal reports. Printing all fax reports at once. T.30 protocol trace. Repetitive image defect ruler. Document scanner recalibration. Main wiring. Locations of connectors. 212

7 Parts and diagrams

Ordering parts and supplies. Parts. Parts exchange program. Related documentation and software. Consumables. Accessories. How to use the parts lists and diagrams. Common hardware. Assembly locations. Covers. Trays and bins. External covers and panels. Document scanner assemblies. Document scanner assemblies. Document feeder. Upper guide assembly. Internal assemblies. Internal components (1 of 4). Internal components (2 of 4). Internal components (3 of 4). Internal components (4 of 4). Feed assembly. Electrical components. Alphabetical parts list. Numerical parts list. 249