For Asia-Pacific Locations: For Australia, New Zealand, and India: For European English: HP Direct Ordering for Accessories and Supplies: HP Support Assistant compact disc:
Contact Fulfill Plus at (65) 740-4477 (Hong Kong, Indonesia, Philippines, Malaysia, or Singapore). For Korea, call (82) (2) 3270-0805 or (82) (2) 3270-0893. For Australia and New Zealand, call (61) (2) 565-6099. For India, call (91) (11) 682-6035. For U.K., call (44) (142) 986-5511. For Ireland and outside U.K., call (44) (142) 986-5511. Call (1) (800) 538-8787 (U.S.) or (1) (800) 387-8164 (Canada). This support tool offers a comprehensive online information system designed to provide technical and product information on HP products. To subscribe to this quarterly service in the U.S. or Canada, call (1) (800) 457-1762. In Hong Kong, Indonesia, Malaysia, or Singapore, call Fulfill Plus at (65) 740-4477. To locate HP-authorized dealers, call (1) (800) 243-9816 (U.S.) or (1) (800) 387-3867 (Canada).

HP Service Information:

HP Support (Continued)
HP Service Agreements: Call (1) (800) 446-0522 (U.S.) or (1) (800) 268-1221 (Canada). HP FIRST: HP FIRST Fax will deliver detailed troubleshooting information on common software and troubleshooting tips for your HP product. Call from any touch-tone phone and request up to three documents per call. These documents will be sent to the fax of your choice. Australia Austria Belgium (Dutch) Belgium (French) Canada China Denmark English (outside of U.K.) Finland France Germany Hong Kong Hungary India Indonesia Italy Japan (61) (3) 9272-2627 (43) (1) 0660-8128 (32) (2) 0800-11906 (32) (2) 0800-17043 (1) (800) 333-1917 (86) (10) 6505-5280 (45) 8001-0453 (31) (20) 681-5792 (358) (9) 0800-13134 (33) (146) 0800-905900 (49) (13) 081-0061 (852) 2506-2422 (36) (1) 252-4647 (91) (11) 682-6035 (62) (21) 352-2044 (39) (2) 1678-59020 (81) (3) 3335-8622 Korea Malaysia Netherlands New Zealand Norway Portugal Philippines Singapore Spain Sweden Switzerland (German) Switzerland (French) Taiwan Thailand United Kingdom United States (82) (2) 769-0543 (60) (3) 298-2478 (31) (20) 0800-222420 (64) (9) 356-6642 (47) 800-11319 (351) (1) 0505-313342 (65) 291-7951 (65) 275-7251 (34) (46) (2) 079-5743 (41) (1) 0800-551527 (41) (1) 0800-551526 (886) (2) 719-5589 (66) (2) 661-3511 (44) (134) 0800-960271 (1) (800) 333-1917
Customer Support Options Worldwide The service and support chapter of this users guide contains worldwide sales and service addresses and phone numbers for countries or regions not listed here.

Access the Windows Printer Driver
To configure the driver, access it in one of the following ways:
Temporarily Change Settings (from a software application) From the File menu, click Print, and then click Properties. (The actual steps can vary; this is the most common method.) Change Default Settings (across all applications) Click the Start button, point to Settings, and then click Printers. Right-click the printer icon, and choose Properties.
Operating System Windows 95 and Windows NT 4.0
Windows 3.1x and Windows NT 3.51
From the File menu, click Print, click Printers, and then click Options. (The actual steps can vary; this is the most common method.)
From the Windows control panel, double-click Printers, highlight the printer, and click Setup.
Settings in the printer driver and software application override control panel settings. (Software application settings override printer driver settings.)
Choose the Right Printer Driver for Your Needs
Choose a printer driver based on the way you use the printer.
Use the PCL 6 driver to take full advantage of the printers
features. Unless backward compatibility with previous PCL drivers or older printers is necessary, the PCL 6 driver is recommended. Use the PCL 5e driver if you want print results to look comparable to those from older printers. Certain features are not available in this driver. (Do not use the PCL 5e driver provided with this printer with older printers.) Use the PS driver for compatibility with PostScript Level 2 needs. Certain features are not available in this driver. The printer automatically switches between PS and PCL printer languages.

Printer Driver Help

Each printer driver has help screens that can be activated either from the Help button, the F1 key, or a question mark symbol in the upper right corner in the printer driver (depending on the Windows operating system used). These help screens give detailed information about the specific driver. Printer driver help is separate from the software application help.

HP ToolBox

Access HP ToolBox from a printer icon on the desktop in Windows 3.1x or on the Windows 95 and Windows NT 4.0 Taskbar. HP ToolBox provides one-step access to the current status of the printer and a list of all available features, including the following:
printer status How Do I. help utilities
From HP ToolBox you can launch utilities such as HP JobMonitor. If you choose not to use HP ToolBox, it can be disabled. See the printer software help. HP JobMonitor HP JobMonitor is a component of HP ToolBox that shows the position of print jobs in the queue, which print jobs have been printed, and who sent them. To access JobMonitor, right-click the tray icon in HP ToolBox, and then select Jobs from the Contents menu.

HP FontSmart

Access HP FontSmart from the HP LaserJet folder or through HP ToolBox. HP FontSmart is a font management utility (for Windows only) which does the following:

When Manual Feed is selected, if 64#;/1&'(+456 the printer automatically prints (if paper is in the tray). If 64#;/1&'%#55'66' the printer prompts to load Tray 1 whether or not Tray 1 is loaded. This enables you to load different paper if necessary. Press [Go] to print from Tray 1.
Printing by Type and Size of Paper
You can configure the printer to select paper by type (such as plain or letterhead) and size (such as letter or A4), as opposed to source (a paper tray).
Benefits of Printing by Type and Size of Paper
If you frequently use several different kinds of paper, once trays are set up correctly, you do not have to check which paper is loaded in each tray before you print. This is especially helpful when the printer is shared, and more than one person loads or removes paper. Printing by type and size of paper is a way to be sure that print jobs always print on the desired paper. (Some printers have a feature which locks out trays, to prevent printing on the wrong paper. Printing by type and size of paper eliminates the need to lock out trays.) To print by type and size of paper, do the following: 1 Be sure to adjust and load the trays correctly. (See the sections on loading paper, starting on page 26.) 2 From the Paper Handling Menu in the printers control panel, select the paper type for each tray. If you are unsure what type you are loading (such as bond or recycled), check the label on the package of paper. For supported types, see page A-13. 3 Select the paper size settings from the control panel. Tray 1: If the printer has been set to 64#;/1&'%#55'66' from the Paper Handling Menu, also set the paper size from the Paper Handling Menu. If custom paper is loaded, set the size of custom paper from the Printing Menu to match the paper loaded in Tray 1. To print custom-size paper, see page 46. Optional envelope feeder: Set the paper size from the Paper Handling Menu. Optional 500-sheet tray: Paper size settings are adjusted when paper is properly loaded into the printer and the paper size dial is set to match the paper size. If custom paper is loaded, set the size of custom paper from the Printing Menu to match the paper loaded in the tray. Set the paper size dial in the tray to Custom. To print custom-size paper, see page 46. Other trays: Paper size settings are adjusted when paper is properly loaded into the printer. (See the sections on loading paper, starting on page 27.) 4 From the software or printer driver, select the desired type and size of paper.
The type and size settings can also be configured from HP JetAdmin for networked printers. See the printer software help. To print by type and size, it might be necessary to unload or close Tray 1, or set 64#;/1&'%#55'66' from the Paper Handling Menu in the printers control panel. For more information, see page 50. Settings in the printer driver and software application override control panel settings. (Software application settings override printer driver settings.)

Understanding Printer Messages
The following table explains messages that might display on the printers control panel. Printer messages and their meanings are listed in alphabetical order, with numbered messages following. If a message persists:
If a message persists requesting that you load a tray, or if a
message indicates that a previous print job is still in the printers memory, press [Go] to print or press [Cancel Job] to clear the job from the printers memory. If a message persists after performing all of the recommended actions, contact an HP-authorized service or support provider. (See the HP Support pages at the front of this users guide.)
Not all messages are described in this users guide (many are self-explanatory). Some printer messages are affected by the Auto Continue and Clearable Warning settings from the Configuration Menu in the printers control panel.
Printer Messages Message Explanation or Recommended Action The printer control panel function you are trying to access has been locked to prevent unauthorized access. See your network administrator.
#%%'55&'0+'& /'075.1%-'&
$#&&72.':'4 %100'%6+10 $#&12664#; %100'%6+10 %#0016&72.': 4'#4$+012'0
The duplexer is not connected properly. Re-install the duplexer.
The optional tray is not connected properly. Re-install the optional tray.
The printer cannot duplex because the rear output bin is open. Close the rear output bin.
Printer Messages (Continued) Message Explanation or Recommended Action The optional input tray cannot feed paper to the printer because a door or paper guide is open. Check the doors and paper guides.

%*'%-+0276 &'8+%'

alternates with
2#2'42#6*12'0 2.'#5'%.15'+6 %*15'0.#0)7#)' 016#8#+.#$.'
A print job requested a printer language that does not exist in the printer. The job will not print and will be cleared from memory. Print the job using a driver for a different printer language, or add the requested language to the printer (if available). Press [Go] to continue.
&+5-&'8+%' (#+.74' &+5-(+.' 12'4#6+10(#+.'&
The EIO disk had a critical failure and can no longer be used. Remove the EIO disk and replace it with a new one.
The requested operation could not be performed. You might have attempted an illegal operation, such as trying to download a file to a non-existent directory.

&+5-(+.' 5;56'/+5(7.

Delete files from the EIO disk and then try again, or add a flash disk DIMM. Download or delete files from HP JetAdmin, and download or delete fonts from HP FontSmart. (See the software help for more information.)
&+5-+5 94+6'2416'%6'& '08(''&'4.1#& =6;2'?=5+<'?
The EIO disk is protected, and no new files can be written to it. Disable the write protection through HP JetAdmin.

Printer Messages (Continued) Message Explanation or Recommended Action The printer changed its memory settings because it did not have enough memory to use the previous settings for I/O Buffering and Resource Saving. This usually occurs after removing memory from the printer, adding a duplexer, or adding a printer language. You might want to change memory settings for I/O Buffering and Resource Saving (although default settings are usually best) or add more memory to the printer.
/'/14;5'66+0)5 %*#0)'&
/'/14;5*146#)' ,1$%.'#4'&
The printer did not have enough free memory to print the entire job. The remainder of the job will not print and will be cleared from memory. Press [Go] to continue. Change the Resource Saving setting from the printers control panel or add more memory to the printer.
/'/14;5*146#)' 2#)'5+/2.+(+'&
The printer had to compress the job in order to fit it in available memory. Some data loss might have occurred. Press [Go] to continue. You might want to add more memory to the printer.
1((.+0' 2'4(14/24+06'4 /#+06'0#0%'
Press [Go] to place the printer online.
To ensure optimum print quality, the printer prompts you to have routine maintenance performed every 150,000 pages. Contact an HP-authorized service or support provider to perform routine printer maintenance. (See the HP Support pages at the front of this users guide.)
4#/&+5-&'8+%' (#+.74' 4#/&+5-(+.' 12'4#6+10(#+.'&
The RAM disk had a critical failure and can no longer be used. Turn the printer off, and then turn the printer on to clear the message.
Printer Messages (Continued) Message Explanation or Recommended Action Delete files and then try again, or turn the printer off, and then turn the printer on to delete all files on the device. (Delete files using HP JetAdmin, HP FontSmart, or another software utility. See the software help for more information.) If the message persists, increase the size of the RAM disk. Change the RAM disk size from the Configuration Menu in the printers control panel.
4#/&+5-(+.' 5;56'/+5(7.
4#/&+5-+5 94+6'2416'%6'& 64#;Z'/26;
The RAM disk is protected, and no new files can be written to it. Disable the write protection through HP JetAdmin. Load the empty tray (Z) to clear the message. If you do not load the specified tray, the printer will continue printing from the next available tray, and the message will continue to display. Load the requested paper into the specified tray (Z). Ensure that the trays are correctly adjusted for size. The tray type settings (and size for Tray 1) must be set from the printers control panel. If you are trying to print from the optional 500-sheet tray, be sure to set the paper size dial. If you are trying to print A4 or letter size paper, and this message appears, make sure the default paper size is set correctly from the Printing Menu in the printers control panel. Press [Go] to print from the next available tray. Press [-Value+] to scroll through the available types and sizes. Press [Select] to accept the alternate type or size.

4 Does the job print as expected? (Continued on the following page.)
Print is garbled or only a portion of the page prints.
Printing stops in the middle of the job.
Print speed is slower than expected.
A control panel setting is not taking effect.
Check that you are using the proper printer driver (page 16). The data file sent to the printer might be corrupt. To test, try printing it on another printer (if possible), or try a different file. Check the interface cable connections. Test the cable by trying it on another computer (if possible). Replace the printer cable with a high-quality cable (page 7). Reduce the jobs complexity, print at a lower resolution (page B-6), or install more printer memory (page C-1). You might be missing a printer message that could help you solve the problem. From the Configuration Menu in the printers control panel, temporarily turn the Clearable Warnings and Auto Continue settings off (page B-13) and then print the job again.
[Cancel Job] might have been pressed. Check that the power supplied to the printer is steady, and meets printer specifications (page A-14).
Simplify the print job. Add more memory to the printer (page C-1). Turn banner pages off. (See your network administrator.)
Check settings in the printer driver or software application. (Printer driver and software commands override control panel settings.)
Does the job print as expected? (continued)

Go to step 5.

The print job is not formatted correctly.
Pages are not fed correctly or are damaged.
There are print quality problems.
Check that you are using the proper printer driver (page 16).
Make sure paper is loaded correctly and that the guides are not too tight or too loose against the paper stack. Check the software settings. (See the (See the sections on loading paper, software help.) starting on page 26.) Try a different font. Downloaded resources might have been lost. You might need to download them again.
Adjust the print resolution (page B-6). Check that REt is on (page B-6).
If you are trying to print A4 paper, the side guides in the tray might have Go to page 82. slipped out of place. (Make sure the side guides are locked into position.) If you are having problems printing custom-size paper, see page 46. If pages are wrinkled or curled, or if the image is skewed on the page, see page 82.

5 Does the printer select the proper trays,
output locations, and paper handling accessories?
YES For other problems, check the Contents, the Index, or the printer software help.
The printer pulls from the wrong tray.
An optional accessory is not working properly.
Make sure paper trays are correctly configured for paper size and type (page 52). Print a configuration page to see current tray settings (page 94). Make sure the tray selection (or paper type) in the printer driver or software application is set correctly. (The printer driver and software application settings override the printers control panel settings.) If you do not want to print from Tray 1, remove any paper loaded in the tray or change the 64#;/1&' setting to %#55'66' (page 50). By default, paper loaded in Tray 1 will be printed first. If you want to print from Tray 1, but cannot select the tray from a software application, see page 50.
Print a configuration page to verify that the accessory is installed properly and is functional (page 94). Configure the printer driver for the installed accessories (see the software help). Turn the printer off, and then turn the printer on. Verify that you are using the correct optional accessory for the printer. If the optional duplexer will not duplex, check that the rear output bin is closed. If the optional duplexer will not duplex, you might need to install more memory (page C-1).

Go to page 72.

Troubleshooting Flowchart for Macintosh Users
Can you print from a software application?
Print a short document from a software application. YES Go to step 2.
The Macintosh computer is not communicating with the printer.
Auto Setup did not automatically set up the printer.
The printer driver icon does not appear in the Chooser.
Make sure the printers control panel displays 4'#&; (page 84). Make sure the correct printer driver is selected in the Chooser. (There will be a printer icon beside the name.) If the printer resides on a network with multiple zones, make sure the correct zone is selected in the AppleTalk Zones box in the Chooser. Make sure the correct printer has been chosen in the Chooser by printing a configuration page (page 94). Make sure the name of the printer displayed on the configuration page matches the printer in the Chooser. Make sure AppleTalk is active. (Select this in the Chooser.) Make sure the computer and printer are on the same network. From Control Panels in the Apple menu, select the Network (or the AppleTalk) control panel and then choose the correct network (for example, LocalTalk or EtherTalk).
Set up the printer manually by selecting Configure. Reinstall the printer software. (See the getting started guide.) Select an alternate PPD (page 92). The PPD might have been renamed. If so, select the renamed PPD (page 92).

Paper Handling Menu Item Values For supported paper sizes, see page A-3. For supported paper types, see page A-5. Explanation This item appears only when the optional envelope feeder is installed. Set the value to correspond with the envelope size currently loaded in the envelope feeder. This item appears only when the optional envelope feeder is installed. Set the value to correspond with the envelope type currently loaded in the envelope feeder. Determine how the printer will use Tray 1. (+456: If paper is loaded in Tray 1, the printer will pull paper from that tray first. %#55'66': A paper size must be assigned to Tray 1 using the 64#;5+<' option (the next item in this menu when 64#;/1&' %#55'66'). This allows Tray 1 to be used as a reserved tray. For more information, see page 50. This item appears only when 64#;/1&' %#55'66'. Set the value to correspond with the paper size currently loaded in Tray 1. This item appears only when 64#;/1&' %#55'66'. Set the value to correspond with the paper type currently loaded in Tray 1. Set the value to correspond with the paper type currently loaded in Tray 2.
'08'.12'(''&'4 5+<'%1/ '08'.12'(''&'4 6;2'2.#+0 64#;/1&' (+456

(+456 %#55'66'

64#;5+<'.'66'4 64#;6;2' 2.#+0 64#;6;2' 2.#+0
For supported paper sizes, see page A-3. For supported paper types, see page A-5. For supported paper types, see page A-5.
Paper Handling Menu (Continued) Item Values For supported paper types, see page A-5. For supported paper types, see page A-5. Explanation This item appears only when a third paper tray is installed. Set the value to correspond with the paper type currently loaded in Tray 3. This item appears only when a fourth paper tray is installed (available only on the HP LaserJet 4000 T/4000 TN printers). Set the value to correspond with the paper type currently loaded in Tray 4. Feed the paper manually from Tray 1, rather than automatically from a tray. When /#07#. (''&10 and Tray 1 is empty, the printer goes offline when it receives a print job and displays /#07#.;(''& =2#2'4 5+<'?. For more information, see page 51. This item appears only when an optional duplexer is installed. Set the value to 10 print to on both sides (duplex) or 1(( to print on one side (simplex) of a sheet of paper. For more information, see page 31. This item appears only when an optional duplexer is installed and the duplex option is on. Choose the binding edge when duplexing (printing on both sides of paper). For more information, see page 31. Choose ;'5 to print on letter size paper when an A4 job is sent, but no A4 size paper is loaded in the printer (or to print on A4 size paper when a letter job is sent, but no letter paper is loaded in the printer). Configure the fuser mode associated with each paper type. (This is only necessary if you are experiencing problems printing on certain paper types.) 01: The fuser mode menu items are not accessible. ;'5: Additional items appear (see below). Note To see the default fuser mode for each paper type, select;'5, scroll back to the Information Menu, and print a menu map (page B-2).

,#/4'%18'4; #761

/#+06'0#0%' /'55#)'1((
5/#.2#2'4 52''&014/#.

014/#. 5.19

I/O Menu
Items in the I/O (input/output) Menu affect the communication between the printer and the computer.
I/O Menu Item Values Explanation Select the I/O timeout period in seconds. (I/O timeout refers to the time, measured in seconds, that the printer waits before ending a print job.) This setting allows you to adjust timeout for best performance. If data from other ports appear in the middle of your print job, increase the timeout value. Press [- Value +] once to change settings by increments of 1, or hold down [- Value +] to scroll by increments of 10. Allocate memory for I/O buffering. #761: The printer automatically reserves memory for I/O buffering. Additional configurations are not required and the +1 $7(('45+<'menu item does not appear. 10: The +1 $7(('4 5+<' item appears (see below). Specify the amount of memory to be used for I/O buffering. 1((: I/O buffering is not performed and the +1 $7(('45+<' item does not appear. When the I/O buffer setting is changed, any downloaded resources (such as fonts or macros) will need to be downloaded again, unless they are stored on an optional hard disk or flash DIMM. For more information, see page C-6. This item appears only when +1$7(('4 10. Specify the amount of memory for I/O buffering. The maximum amount of memory available for I/O buffering is determined by the amount of memory installed in the printer, the languages installed in the printer, and by other memory allocations that must be made. Press [-Value +] to change settings by increments of 10 (up to 100 KB) or by increments of 100 (above 100 KB).

+16+/'176

+1$7(('4#761

+1$7(('45+<' -

I/O Menu (Continued) Item Values Explanation Select the speed at which data is transmitted to the printer. ;'5: The printer accepts faster parallel communications used for connections with newer computers. 01: The printer accepts slower parallel communications used for connections with older computers. Turn the bidirectional parallel communication on or off. The default is set for a bidirectional parallel port (IEEE-1284). This setting allows the printer to send status readback messages to the computer. (Turning the parallel advanced functions on might slow language switching.) Select the type of pacing used. Pacing, or handshaking allows the printer to tell the computer when to send information. The printer uses XON/XOFF and DTR/DSR signal protocols rather than ETX/ACK protocol. &64&54: Select this value if your computer requires hardware flow control (most personal computers do). :10:1((: Select this value if your computer requires software flow control (a UNIX workstation, for example). The 5'4+#. 41$756:10item appears (see below). This item appears only when 5'4+#. 2#%+0):10:1((. Select the method for generating XONs. 10: The printer sends an XON when the printer is online and when sufficient buffer space is available. If the host does not receive data within approximately one second, the printer will transmit additional XONs at one second intervals until the host receives data. 1((: The printer sends one XON when it can accept more data or when it is online. The printer does not send XONs every second while the printer is online and ready for more data.

face-down output bin 24 face-up output bin 25 faded print, troubleshooting 83 FastRes 1200 B-6 FCC regulations E-1 features, printer 2 feeding paper, problems with 88, A-6 file directory B-2 Finlands laser statement E-9 500-sheet tray (4000/4000 N) loading 27 locating 4 ordering 6 paper orientation 36 paper specifications A-4 500-sheet tray (optional) loading 29 locating 5 ordering 6 paper orientation 36 paper specifications A-4 fixed-spaced fonts D-4 flaps on envelopes, printing with A-10 Flash Device Failure message 73 flash DIMMs accessory 5 locating 4
ordering 7 printing PCL font list 96 resident fonts 96 Flash File Operation Failed message 74 Flash File System Is Full message 74 Flash Is Write Protected message 74 flash memory, upgrading C-1 flowchart, troubleshooting for Macintosh 9091 printer errors 8491 fonts accessories for 5 fixed-spaced D-4 information about 96 installing and deleting 17 internal 96 locating additional memory 4 ordering DIMMs 7 printing list of 96 proportional-spaced D-4 selecting PCL D-4 soft 96 troubleshooting 91 FontSmart, see HP FontSmart format problems, troubleshooting 8788 frequent paper jams, clearing 71 Fuser Error message 79
garbled print, troubleshooting 87, 88 Go key 10 graphics, vector D-1 gray background, troubleshooting 83, A-6 guidelines card stock A-12 custom-size paper 46 duplexing 32 envelopes 37 labels 42, 43 paper A-6 paper quality A-2 printing both sides 32 repacking printer 99 transparencies 44
weight specifications A-11 Help button, in printer driver 16 help screens 16 help, online 16 HP Bulletin Board Service, see front pages HP FIRST, see front pages HP FontSmart installing 17 managing fonts C-7 HP JetAdmin 5253 for networking printers 20 installing 12 networks compatible with 20 HP JetDirect print server card configuring network parameters B-19 installing C-7 ordering 7 HP JetSend, installing 18 HP JobMonitor, accessing 17 HP LaserJet 4000 series printer configurations 3 HP LaserJet Toner Cartridge Recycling Program E-3 HP Maintenance Agreement 98 HP Software License Term 102 HP Support Pack 98 HP support, see front pages HP ToolBox, accessing 17 HP worldwide sales and service offices 103105 HP-GL/2 commands D-1 HP-UX 20
I/O Buffer message C-6 I/O Buffer setting B-16 I/O Buffer Size setting B-16 I/O buffer, changing memory buffer size C-6 I/O cards installing C-7 locating 4 ordering 7 I/O Menu B-16B-18 I/O Size message C-6 I/O Timeout setting B-16 incorrect fonts 87, 88, 91 index cards A-12 see also custom-size paper Information Menu B-2 information pages, for troubleshooting 9395 Input Device Condition message 74 Input Device Failure message 81 input tray areas clearing jams from envelope feeder 66

current size settings 95 customizing Tray extension 26 loading 2630 locking out 52 multi-purpose 26 ordering 6 selecting from wrong tray 89 troubleshooting 89 Parallel Adv Function setting B-17 parallel cables, ordering 7 Parallel High Speed setting B-17 Parallel I/O Buffer Overflow message 78 parallel interface connectors, locating 4 parts, locating 4 PCL commands D-1, D-5D-7 printing font list 96 selecting fonts D-4 syntax D-2D-3 PCL 5e drivers 13 function 16 PCL 6 drivers 13 function 16 PCL font list B-2 PCL Font Number setting B-9 PCL Font Pitch setting B-9 PCL Font Point Size setting B-10 PCL Font Source setting B-9 PCL Memory message C-5 PCL Memory setting B-12 PCL Symbol Set setting B-10 Perform Printer Maintenance message 75 permanent fonts downloaded 96 setting B-9 Personality setting B-11 Personality setting, configuring 86 photoconductive drum E-3 physical dimensions, printers A-13 pin connections A-17 pin outs serial cables A-18 pitch/point information 96 PJL commands D-1 ports locating 4 troubleshooting 86 postcards A-11 see also custom-size paper 45 PostScript emulation, see PS power connections, locating 4 power consumption A-14
power switch, locating 4 PowerSave mode E-2 PowerSave setting B-11 PPDs Macintosh 13, 19 selecting alternate 92 preprinted paper duplexing 33 orientation 3536 prepunched paper, orientation 3536 Print Configuration message 94 Print Menu Map message 93 Print PCL Font List message 96 Print PS Errors setting 86, B-10 Print PS Font List message 96 Print Quality Menu B-6B-7 print quality, improving A-6 print queue, viewing 17 print resolution, information on configuration page 95 printer adapters A-17 changing control panel settings 11 checking configuration cleaning 5960 commands D-1D-7 control panel layout 911 diagnostics 20 dimensions A-13 drivers 1316 drivers, Macintosh 19 features 2 help software 16 information pages 9395 locating parts 4 maintenance 5561 managing through network 20 memory C-1C-7 menu map 11 messages 63, 7281 operating temperature A-15 ordering supplies 68 output bins 2425 overriding control panel settings 15 parts and location 4 PCL commands D-5D-7 physical dimensions A-13 relative humidity A-15 renaming 92 repacking 99 sales and service offices 103105 saving setup 48 service and support agreements 9798
shipping 99 software 12 specifications A-13A-14 status, see messages upgrading memory C-1 verifying current settings 9496 printer cleaning page, using 61 printer drivers help software 16 icon does not appear 90 installation options 13 installing 13 obtaining most recent 14 selecting 16 software 1517 troubleshooting 86 Printer Error messages 79, 80, 81 printer errors, troubleshooting 6396 printer information, displayed on configuration page 95 printer languages allocating memory C-5 dedicating memory to B-12 selecting default B-11 printer memory C-1C-7 printer messages 7281 Printer Page Description Files, see PPDs printer status, accessing 17 printing 2353 advanced tasks 4853 basic tasks 23 configuration page 9495 custom-size paper 4547 duplexing 3134 envelopes 37 envelopes from Tray 1 38, A-9 envelopes with adhesive strips or flaps A-10 envelopes with double-side-seams A-10 envelopes with feeder first page on different paper 49 font list 96 heavy paper 4547 labels 42, 43 manually feeding paper 51 menu map 11, 93 multiple pages on one sheet 49 output bins 2425 paper quality guidelines A-6 setup 2425 special paper 3547 speed A-15 transparencies 44

troubleshooting problems 86 watermark 48 with low toner 5758 printing languages 16 Printing Menu B-8B-10 printing stops, troubleshooting 87, 88 printing supplies ordering 6 problem solving, printer errors 6396 Process Cleaning Page setting B-7 Product Stewardship acoustic emissions A-15 consumables, see supplies energy consumption, see power consumption memory expansion C-2C-4 noise emissions, see acoustic emissions paper, using recycled E-5 parts supply 68, E-6 power consumption A-14, E-2 product return 99 supplies 58, E-3, E-6 toner cartridge, ordering 6 using recycled paper E-5 warranty options E-5 standard 9798 proportional-spaced fonts D-4 ProRes 1200 B-6 PS printing font list 96 troubleshooting error page 86 PS drivers function 16 included with printer 13 PS font list B-2 PS Memory message C-5 PS Memory setting B-12
quality, print correcting problems 63, 82 83, A-6 with low toner 5758 Quick Sets 48
Ram Disk Device Failure message 75 Ram Disk File Operation Failure message 75 Ram Disk File System Is Full message 76 Ram Disk Is Write Protected message 76 Ram Disk setting B-14
Ram Disk Size setting B-14 Ready light 9 rear output bin clearing paper jams 68 locating 4 using 25 recycled paper, using E-5 recycling used toner cartridges 56 redistributing toner 5758 regulatory information E-1 E-9 relative humidity A-15 removing envelope feeder 40 renaming the printer 92 repacking the printer 99 repeated paper jams, clearing 71 repeating defects, troubleshooting 83 Reset Active I/O Channel setting B-21 Reset All I/O Channels setting B-21 Reset Memory setting B-21 Resets Menu B-21 Resolution enhancement technology B-6 Resolution setting B-6 Resource Save message C-5 Resource Save setting B-12 Resource Saving, allocating memory C-5 restore default settings B-21 Restore Factory Settings B-21 REt setting B-6
safety statements E-8E-9 sales and service offices samples configuration page 95 print quality problems 82 saving printer setup 48 toner B-7 SDRAM DIMMs, ordering 7 security, information on configuration page 95 Select key 10 selecting alternate PPD 92 default printer language B-11 output location 2425 printer driver 14 serial adapter, ordering 7 serial and accessory interface connectors, locating 4 Serial Baud Rate setting B-18 serial cables
ordering 7 pin outs A-18 troubleshooting 86 types of A-17 Serial DTR Polarity setting B-18 Serial I/O Buffer Overflow message 78 serial number, locating 4 Serial Pacing setting B-17 Serial Robust XON setting B-17 service agreements 9798 see also front pages after warranty expires 98 service information, see front pages setting custom paper sizes 4647 paper type and size 5253 settings affecting printer messages 72 changing control panel 11 overriding 11 printing current 11 toner density B-7 sharing printers, recommendations for 52 shipping the printer 99 show event log B-dpi B-6 size settings 50 small paper, printing 25 soft fonts downloaded 96 permanent B-9 software drivers 1517 help for drivers 16 HP FontSmart, installing 17 HP JetSend, installing 18 HP JobMonitor, accessing 17 HP LaserJet Utility for Macintosh 19 HP ToolBox, accessing 17 included with printer 12 license 102 Macintosh 19 Macintosh printer drivers 19 networks 20 obtaining most recent 14 troubleshooting print problems 86 Windows 1517 Solaris 20 spare parts E-5 special paper manually feeding 51 printing with 3547 specifications

Value key 10 VCCI statement, Japan E-8 vector graphics D-1 viewing print queue 17
warranty E-5 standard 9798 toner cartridges, limited 100 watermark, printing 48 waves, troubleshooting 83 weight, paper equivalence table A-7 weight, paper for 250-sheet tray A-3 duplex printing accessory A-5 envelope feeder A-5 optional 500-sheet tray A-4 Tray 1 A-3 Tray 2 (4000/4000 N) A-4 Trays 2 and 3 (4000 T/4000 TN) A-3 Wide A4 setting B-10 Windows help 16 network software 20 printer drivers 13 software 1517 Windows NT 3.51 PCL 5e printer driver 13 WordPerfect 5.1 printer driver

English

Copyright 1997, 1998 Hewlett-Packard Co. Printed in Singapore
Manual Part No. C4119-90971
HP LaserJet 4000 T and 4000 TN Printers Getting Started Guide
Printed on Recycled Paper
*C4119-90971* *C4119-90971*

C4119-90971

HP LaserJet 4000 T and 4000 TN Printers
Getting Started Guide Printer Setup
Copyright Hewlett-Packard Company 1997, 1998 All Rights Reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Publication number C4119-90971 First Edition, February 1998
Warranty The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with respect to this information. HEWLETT-PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or other damage alleged in connection with the furnishing or use of this information.
Trademark Credits Adobe, PostScript, and Adobe Photoshop are trademarks of Adobe Systems Incorporated which may be registered in certain jurisdictions. Arial, Monotype, and Times New Roman, are U.S. registered trademarks of the Monotype Corporation. CompuServe is a U.S. trademark of CompuServe, Inc. Helvetica, Palatino, Times, and Times Roman are trademarks of Linotype AG and/or its subsidiaries in the U.S. and other countries. Microsoft, MS Windows, Windows, and Windows NT are U.S. registered trademarks of Microsoft Corporation. TrueType is a U.S. trademark of Apple Computer, Inc. ENERGY STAR is a U.S. registered service mark of the U.S. EPA.
Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714

Introduction

Congratulations on your purchase of the HP LaserJet printer! The printer was packaged with two getting started guides. Be sure to use the guide that matches your printer model.

Configurations

This printer is available in four configurations, as described below.

HP LaserJet 4000

The HP LaserJet 4000 comes standard with 4 MB RAM and one 500-sheet tray.

HP LaserJet 4000 N

The HP LaserJet 4000 N comes standard with 8 MB RAM, an HP JetDirect print server card for connecting to a network, and one 500-sheet tray.

HP LaserJet 4000 T

The HP LaserJet 4000 T comes standard with 4 MB RAM and two 250-sheet trays.

HP LaserJet 4000 TN

The HP LaserJet 4000 TN comes standard with 8 MB RAM, an HP JetDirect print server card for connecting to a network, and two 250-sheet trays.

Getting Started Guide 1

Installation Checklist
This getting started guide will help you set up and install the new printer. For proper installation, please complete each section in order. Unpack the Printer Install the Printer Connect the Printer Cables Install Printer Software Verify Printer Setup

WARNING! Note

steps 1-4 steps 5-9 step 10 step 11 step 12
The printer is heavy. We recommend two people move it. To learn about all the features and capabilities of the printer, see the printer users guide and the help menus in the printer driver (available after you install the printing software).

2 Getting Started Guide

Step 1. Check Package Contents

Printer

Printer Documentation

Control Panel Overlay

(This could already be installed on the printer.)
Toner Cartridge Power Cord Printer Software

Figure 1 Note

Package Contents
A printer cable is not included in the package contents. See the printer users guide for ordering information.

Getting Started Guide 3

Step 2. Remove Internal Packaging
Save all packing material. You may need to repack the printer at a later date. 1 Remove the shipping bag and tape from the trays. 2 Remove the tape from the back of the printer. 3 Open the top cover. 4 Remove the two pieces of packing material from inside the toner cartridge cavity. 5 Remove the plastic film on the control panel display. Continued on the next page.

4 Getting Started Guide

6 Slide Trays 2 and 3 out of the printer. 7 Remove all packaging material and tape from the trays. 8 Slide Trays 2 and 3 back into the printer.

Getting Started Guide 5

Step 3. Prepare Printer Location
39.67 inches (100.76 cm) full length, trays and rear output bin open 16.77 inches (42.6 cm) printer only, rear output bin closed

15.4 inches (39.0 cm)

Printer Weight: 39.27 lb (17.85 kg) (without toner cartridge)
HP LaserJet 4000/4000 N 18.5 inches (46.99 cm) with cover open 13.3 inches (34.3 cm) with cover closed HP LaserJet 4000 T/4000 TN 20.1 inches (51.19 cm) with cover open 15.5 inches (38.5 cm) with cover closed
Printer Weight: 45.66 lb (20.71 kg) (without toner cartridge)

Figure 2

Printer Dimensions

6 Getting Started Guide

Location requirements for the printer
A sturdy, level surface for

placement

Adequate power supply A stable environmentno
abrupt temperature or humidity changes
Space allowance around the

printer

A well ventilated room No exposure to direct
sunlight or chemicals, including ammonia-based cleaning solutions

Relative humidity 20% to

Room temperature 50 to

91 F (10 to 32 C)

Getting Started Guide 7
Step 4. Locate Printer Parts
The following illustrations give the location and names of the important printer parts.

Top output bin

Control panel

Top cover

Tray 1 (100-sheet, with extension)
Additional memory can be installed here.
Trays 2 and 3 (each 250-sheet, closed)
Power switch Paper level indicators

Tray numbers

Figure 3
Printer Parts (front view)

8 Getting Started Guide

Serial and model numbers (inside cover)
Serial and accessory interface connectors
Rear output bin (straight-through paper path)
Power connector Memory, network, or I/O (More than one can be installed.)
Parallel interface connector

Figure 4

Printer Parts (rear view)

Getting Started Guide 9

Step 5. Install Accessories
Install any accessories that you have purchased with the printer. Use the installation instructions that are packaged with the accessories.
HP JetDirect print server EIO card

Hard disk EIO card

Memory or Flash DIMM

Envelope Feeder

Duplex Printing Accessory (or duplexer, for 2-sided printing)
HP LaserJet 4000/4000 N printers Figure 5 Note Optional Accessories

500-sheet tray

HP LaserJet 4000 T/4000 TN printers
See the printer users guide for information on ordering accessories.

10 Getting Started Guide

Step 6. Install Toner Cartridge
1 Remove the toner cartridge from its packaging (save packaging for possible cartridge storage). Open the printer by lifting the top cover. 2 Rotate the cartridge and gently shake it from side to side to distribute the toner evenly inside the cartridge. 3 Locate the sealing tape tab on the end of the cartridge. Carefully bend the tab back and forth until it separates from the cartridge. 4 Firmly pull the tab straight out from the cartridge to remove the entire length of tape (22 in, or 56 cm). Avoid touching any black toner on the tape.
If the tab separates from the tape, grasp the tape and pull it out of the cartridge. 5 Position the cartridge as shown with the arrow pointing into the printer. Slide the cartridge into the printer as far as it will go. If the cartridge is installed correctly, the cover will close easily.
If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. (Hot water sets toner into fabric.)

Getting Started Guide 11

Step 7. Load Trays

Trays 2 and 3

Trays 2 and 3 are 250-sheet trays. For supported sizes of paper, see the printer users guide. 1 Pull the tray completely out of the printer. 2 If the tray is not already set to the desired paper size, snap the left and right guides into place to match the width of the paper. 3 Locate the release tabs (indicated by the two arrows). Squeeze the blue tabs to release them from the slots while sliding the back section of the tray to the desired paper size. Make sure the tabs lock into the correct slots. 4 Load paper into the tray. 5 Make sure the paper is flat in the tray at all four corners and below the tabs on the guides. Gently slide the tray back into the printer. The printer automatically senses the size of paper if the tray is adjusted correctly. Repeat these steps for Tray 3.

12 Getting Started Guide

Tray 1
Tray 1 is a multi-purpose tray that holds up to 100 sheets of paper, 10 envelopes, or 20 index cards. Tray 1 provides a convenient way to print envelopes, transparencies, custom-sized paper, or other type of media without having to unload the other trays.
The printer may pull paper from Tray 1 first. To change this, see the printer users guide.

Tray 1 Orientation

Generally, load paper with the side to be printed facing up, and the top, short edge toward the printer. See the sections on letterhead, envelope, and duplexing in the printer users guide for proper orientation for specific jobs.

Figure 6

Paper Orientation for Tray 1

Getting Started Guide 13

Step 8. Attach Power Cord
1 Locate the power switch on the right side of the printer. Make sure the printer is switched off. 2 Connect the power cord to the printer and a grounded power strip or an AC outlet.
Only use the power cord that came with the printer. 3 Switch the printer on. 4 After the printer warms up, the READY message should be visible on the control panel display and the Ready light will remain on. If the READY message does not appear, go to the problem solving chapter in the printer users guide.

Ready Data Go Menu Item

14 Getting Started Guide

Step 9. Test the Printer

Before connecting the printer to a network or computer, print a configuration page to make sure the printer is operating correctly. 1 Make sure the printer is on and the READY message is displayed. 2 Press [Menu] until the display reads INFORMATION MENU. 3 Press [Item] until the display reads PRINT CONFIGURATION. 4 Press [Select] to print. If the control panel display prompts to load letter or A4 paper size, press [Go] to bypass the message for now. (See the printer users guide to change the default paper size from the control panel.) 5 The configuration page(s) show how the printer is configured.

INFORMATION MENU

PRINT CONFIGURATION

Getting Started Guide 15

Step 10. Connect Printer Cables
The HP LaserJet 4000 T printer includes two interface ports: an IEEE-1284 parallel and a RS-232C serial, and an accessory connector. The HP LaserJet 4000 TN printer also includes an HP JetDirect 600N print server card with an additional three ports: LocalTalk, Ethernet 10Base-T (RJ-45), and 10Base2 (BNC).
Thinlan cable and BNC port

Accessory port

10Base-T cable and RJ-45 port Serial cable and port
LocalTalk cable and port Figure 7 Interface Ports
Parallel cable and IEEE-1284 port

16 Getting Started Guide

Connecting Parallel Cable
Use the parallel port when directly connecting the printer to a personal computer.

Caution

Make sure the printer is turned off before connecting the parallel cable.

To ensure reliability, use an IEEE-1284 compliant parallel cable (these cables are clearly marked with IEEE-1284). Only IEEE-1284 cables support all of the printers advanced features. 1 Connect the parallel cable to the parallel port. 2 Snap the wire clips in place to secure the cable to the printer. The cable should install easily. If installation is difficult, check the cable orientation. Connect the other end of the cable to the proper connector on the computer.

Getting Started Guide 17

Connecting Serial Cable
If you are connecting the printer with the serial port, follow these instructions.
Make sure the printer is turned off before connecting the serial cable.
Do not connect a serial cable to the accessory port. 1 Connect the serial cable to the serial port. The cable should install easily. If installation is difficult, check the cable orientation. 2 Lock the serial cable into place with the two cable screws. Connect the other end of the cable to the proper connector on the computer.

18 Getting Started Guide

Connecting to Apple LocalTalk Network
Use the LocalTalk port to connect to a Apple LocalTalk network.
Make sure the printer is turned off before connecting to the LocalTalk port. 1 Carefully check the orientation of the pins on the LocalTalk cable with the LocalTalk port. 2 Connect the cable to the port. Connect the other end of the cable to the proper connector on the computer.
The HP JetDirect 600N print server card supports a LocalTalk and one Ethernet cabling connection at the same time.
See the printer users guide for information on ordering a Macintosh Computer serial cable.

Getting Started Guide 19

Connecting to Ethernet 10Base-T Network
Use the RJ-45 port to connect the printer to an Ethernet 10-Base-T network.
Make sure the printer is turned off before connecting to the RJ-45 port.
Connect a twisted-pair network cable to the RJ-45 port on the
HP JetDirect 600N print server card.
Connect the other end of the cable to the network.
The 10Base-T port is the default port on the HP JetDirect 600N print server card. The HP JetDirect 600N print server card supports one Ethernet cabling connection at a time.

20 Getting Started Guide

Connecting to Ethernet 10Base2 Network
Use the BNC port to connect the printer to an Ethernet 10Base2 network.
Make sure the printer is turned off before connecting to the BNC port.
Attach one section of your ThinLAN cable to the BNC T

connector.

Attach another ThinLAN cable section or a 50-ohm terminator to
the other side of the BNC T connector. If you are attaching the printer to the end of your network you must connect a 50-ohm terminator.
Connect the BNC T to the BNC port.

Getting Started Guide 21

Accessory Connector
The accessory connector is used for adding optional paper handling (external input, output, and paper finishing) devices provided by HPauthorized hardware developers. For specific installation instructions, see the documentation provided with these products.
Make sure printer is turned off before connecting a device to the accessory connector. Do not connect the accessory cable to the serial port.

22 Getting Started Guide

Step 11. Install Printing Software
The printer comes with printing software on a compact disc. The printer drivers on this compact disc must be installed to take full advantage of the printer features. If your computer does not have a CD-ROM drive but you have access to one, you can copy the compact disc onto diskettes for installation into your computer. If you do not have access to a CD-ROM drive, a diskette is provided with the basic printer drivers. (The diskette does not have all of the software available on the compact disc.) The most recent drivers are available on the Internet. Depending on the configuration of Windows-driven computers, the installation program for the printer software automatically checks the computer for Internet access to obtain the latest software. See the HP Support pages at the front of the printer users guide and the Readme file on the diskette for additional information or to order diskettes if you do not have Internet access.
Installing Network Software
If the printer is to be used on a Novell or Windows NT Network, the networking software should be installed and configured on the network before individual users install the printing software. 1 Load the HP JetAdmin software from the compact disc, and run it.
At this time load only the HP Jet Admin software. Once you have configured the printer on the network, load the additional HP printing software. 2 See the HP JetDirect Print Server software installation guide and the HP JetAdmin software to configure the printer for your network.

Getting Started Guide 23

Installing Windows Printing Software

For Windows 95/NT 4.0

1 Close all running applications. 2 Insert the compact disc into the CD-ROM drive. (Depending on the computer configuration, the installation program may automatically start.) 3 Click Start. 4 Click Run. 5 Type D:\SETUP (or the appropriate drive directory letter) in the command line box and click OK. 6 Follow the instructions on the computer screen.

For Windows 3.1, Windows 3.11, and NT 3.5x1
5 Close all running applications. Insert the compact disc into the CD-ROM drive. In the Windows Program Manager screen, click the File menu. Click Run. Type D:\SETUP (or the appropriate drive directory letter) in the command line box and click OK. 6 Follow the instructions on the computer screen.
1. Includes only PostScript Level 2 Emulation (or Level 1 Emulation for Windows 3.1 x) and FontSmart

24 Getting Started Guide

Installing Macintosh Printing Software
1 Quit all open applications. 2 Insert the compact disc into the CD-ROM drive. 3 Double-click the Installer icon and follow the instructions on the screen. 4 Open the Chooser from the Apple menu. 5 Click the Apple LaserWriter icon. If the icon is not there, contact your Macintosh dealer. 6 If you are on a network with multiple zones, select the zone in the AppleTalk Zones box where the printer is located. If this is unknown, ask your network administrator. 7 Double-click the desired printer. An icon should appear. 8 Choose a Background Printing option. Select On if you want to work on the computer at the same time a job is being printed. 9 Close the Chooser by clicking the go-away (close) box in the upper left corner.

Getting Started Guide 25

Step 12. Verify Printer Setup
The easiest way to verify that the installation has been completed successfully is to print a document from a software application. 1 Load a software application of your choice and open or create a simple document. 2 Make sure the correct printer driver is selected. 3 Print the document. If the document prints, installation is complete. If nothing printed, see the problem solving chapter in the printer users guide.

26 Getting Started Guide