Ordering information 23

Paper handling Item
500-sheet feeder and paper tray Envelope feeder Duplex printing accessory (duplexer) Replacement 500-sheet paper tray (without the feeder)

Part number

C8055A C8053A C8054A C8056A

Description or use

Stackable paper feeder and 500-sheet paper tray. Automatically feeds up to 75 envelopes. Allows automatic printing on both sides of paper. Supports multiple paper sizes and custom sizes (see Supported sizes and weights of paper - trays 2, 3, and 4 on page 190).
Memory, fonts, and mass storage Item
SDRAM DIMM (Dual In-line Memory Module) 4 MB 8 MB 16 MB 32 MB 64 MB 128 MB Flash DIMM 2 MB 4 MB Font DIMM Korean Simplified Chinese Traditional Chinese EIO hard disk
Boosts the ability of the printer to handle large print jobs (maximum 256 MB with HP-brand DIMMs).
C4140A C4141A C4142A C4143A C3913A C9121A
Permanent storage for fonts and forms. C4286A C4287A 8-MB Asian MROM. D4838A C4293A C4292A C2985B Permanent storage for fonts and forms. Also used for making multiple original prints and Job Retention features.
24 Chapter 1 - Printer basics

Hardware Item

FIR receiver

C4103A

Fast InfraRed Receiver.
Cables and interfaces Item
Parallel cables 2-meter IEEE-1284 cable 3-meter IEEE-1284 cable Macintosh computer serial cable Macintosh network cable kit Enhanced I/O (EIO) cards Token Ring networks Fast Ethernet (10/100Base-TX single RJ-45 port) HP JetDirect Connectivity card (EIO) for USB, Serial, LocalTalk
C2950A C2951A 92215S 92215N
For connecting to a Macintosh computer. For connecting to PhoneNET or LocalTalk. HP JetDirect EIO internal print server network cards.

J4167A J4169A J4135A

Ordering information 25

Documentation Item

HP LaserJet Printer Family Paper Specification Guide

5963-7863

A guide to using paper and other print media with HP LaserJet printers (English only). An additional copy of the software and user documentation CD.
HP LaserJet 4100 Software and User Documentation CD-ROM Americas/Western Europe Europe Asia Pacific Getting Started Guide
C8049-60104 C8049-60105 C8049-60106 C8049-90903 Printed copy of the getting started guide for the HP LaserJet 4100, 4100N, 4100TN, and 4100DTN printers (English only).

Maintenance Item

Printer maintenance kit 110 V printer kit 220 V printer kit

C8057A C8058A

User-replaceable parts and instructions for printer maintenance.
26 Chapter 1 - Printer basics

Printing supplies Item

Toner cartridges 6,000 pages 10,000 pages HP LaserJet Paper Letter (8.5 by 11 in), 500 sheets/ ream, 10-ream carton Letter (8.5 by 11 in), 200 sheets/ ream, 12-ream carton Letter (8.5 by 11 in), 3-hole, 500 sheets/ream, 10-ream carton Legal (8.5 by 14 in), 500 sheets/ ream, 10-ream carton A4 (216 by 279 mm), 500 sheets/ ream, 5-ream carton HP LaserJet Soft Gloss Paper Letter (8.5 by 11 in), 50 sheets/box A4 (216 by 279 mm), 50 sheets/ box

Loading trays 2, 3, and 4 47
Load paper into the tray. Make sure the paper is flat in the tray at all four corners and below the front and back tabs. Slide the tray back into the printer.
Note If the tray is not properly adjusted, the printer might display an error message or paper might jam. For paper orientation when you are printing on both sides, see Printing both sides of paper (optional duplexer) on page 49. For information on loading special paper, see Printing special paper on page 53.
48 Chapter 2 - Printing tasks
Printing both sides of paper (optional duplexer)
The printer can automatically print on both sides of paper with an optional duplex printing accessory (duplexer). This is called duplexing. The duplexer supports the following paper sizes: Letter, Legal, Executive, A4, and B5 (JIS). It does not support custom sizes. Note See the documentation included with the duplexer for installation instructions. Duplexing might require additional memory (see Printer memory and expansion on page 229). The tray 2 dust cover must be removed when the optional duplexer is installed.

Installed

Removed
Printing both sides of paper (optional duplexer) 49
Guidelines for printing both sides of paper
Note the following guidelines:
Do not print on both sides of labels, transparencies, envelopes, vellum, or paper heavier than 28 lb (105 g/m2). Paper jamming might occur with these types of media, and damage to the printer might occur with labels. You might need to configure the printer driver to recognize the duplexer. (See the printer driver online help for details.) To print on both sides of paper, make the selection from the software or printer driver. (See the printer driver online help.) If you do not use the printer driver that came with the printer, you might need to change the Duplex setting from the Paper Handling Menu in the printer control panel to DUPLEX=ON. Also in the Paper Handling Menu, set Binding to long edge or short edge. (For more information, see Layout options for printing both sides of paper on page 52.) Close the rear output bin to use the duplexer (see Selecting the output bin on page 44). Opening the rear output bin disables the duplexer.
50 Chapter 2 - Printing tasks
Placement for paper requiring a specific orientation
Several kinds of paper require a specific orientation when you duplexfor example, letterhead, preprinted paper, and paper with watermarks and prepunched holes. The duplexer prints the second side of paper first. Orient paper in the trays as shown below.

Tray 1

Trays 2, 3, 4
For tray 1, load the front side facing down and the top toward you. For all other trays, load the front side facing up and the top toward the printer.
Printing both sides of paper (optional duplexer) 51
Layout options for printing both sides of paper
The four duplex orientation options are shown below. These options can be selected from the printer driver or from the printer control panel (set BINDING from the Paper Handling Menu and ORIENTATION from the Printing Menu).

110 Chapter 4 - Problem solving
Understanding printer messages
The table in this section explains messages that might appear on the printer control panel. Printer messages and their meanings are listed in alphabetical order, with numbered messages following. If a message persists:
If a message persists requesting that you load a tray, or if a message indicates that a previous print job is still in the printers memory, press GO to print or press CANCEL JOB to clear the job from the printers memory. If a message persists after performing all of the recommended actions, contact an HP-authorized service or support provider (see HP Customer Care Service and Support on page 157).
Not all messages are described in this user guide (many are selfexplanatory). Some printer messages are affected by the Auto Continue and Clearable Warning settings from the Configuration Menu in the printer control panel (see the description of CLEARABLE WARNINGS=JOB on page 220).
This printer features an online help system on the control panel that provides instructions for resolving most printer errors. Certain control panel messages alternate with instructions on accessing the online help system. Whenever a ? appears in an error message or the message alternates with FOR HELP PRESS THE ? KEY, press the right side of the ITEM key to navigate through a sequence of instructions. Note To exit the online help system, press either GO or SELECT.
Understanding printer messages 111
Printer messages Message ACCESS DENIED MENUS LOCKED BAD DUPLEXER CONNECTION Explanation or recommended action
The printer control panel function you are trying to access has been locked to prevent unauthorized access. See your network administrator. The duplexer is not properly connected to the printer. Ensure that the right-angle power cord that shipped with the printer is being used. Try removing and reinstalling the duplexer. Then turn the printer off and back on. The envelope feeder is not connected properly to the printer. Try removing and reinstalling the envelope feeder. Then turn the printer off and back on. There is a problem with an optional 500-sheet paper tray connection with the printer: the tray is not connected properly more than two optional 500-sheet paper trays have been installed (the printer cannot support more than four trays total) the electronics in the paper tray are faulty Try removing and reinstalling the paper tray. Then turn the printer off and back on. The printer cannot duplex because the rear output bin is open. Close the rear output bin. The optional input tray cannot feed paper to the printer because a door or paper guide is open. Check the doors and paper guides and close any that are open.
BAD ENV FEEDER CONNECTION BAD OPT TRAY CONNECTION
CANNOT DUPLEX CLOSE REAR BIN CHECK INPUT DEVICE

alternates with

PAPER PATH OPEN PLEASE CLOSE IT CHECK OUTPUT DEVICE

TONER LOW

TONER OUT
TRAY [x] EMPTY [TYPE] [SIZE]
Understanding printer messages 117
Printer messages (continued) Message TRAY 1 LOAD [TYPE] [SIZE] Explanation or recommended action
This message occurs for the following reasons: tray 1 was requested from the application, but the tray is empty the printer cannot find the requested size of paper in the printer If the correct paper size is loaded, the adjustments to the tray have not been set correctly, either in the control panel or on the tray itself. To set the type at the control panel, see the descriptions of TRAY 1 TYPE in Paper Handling Menu on page 210. To set adjustments on the tray, see Loading tray 1 on page 46. Load the requested paper into tray 1, or press SELECT to override the message and print on a loaded paper size. If printing does not continue, press GO. If you are trying to print A4- or letter-size paper and this message appears, make sure the default paper size is set correctly from the Printing Menu in the printer control panel and also in the software program (see the description of PAPER SIZE in Printing Menu on page 213). Press GO to print from the next available tray. Press -VALUE+ to scroll through the available types and sizes. Press SELECT to accept the alternate type or size. Note If custom size is being used, another line appears in the message giving the x and y dimensions of the paper. This message occurs for the following reasons: tray 2, 3, or 4 was requested, but the tray is empty tray 2, 3, or 4 was requested, but the adjustments are not set for the requested type or size Make sure that all three paper size adjustments have been made (see the explanation of adjustments in Loading trays 2, 3, and 4 on page 47). Also make sure that the type has been set at the control panel (see the descriptions of TRAY 2 TYPE, TRAY 3 TYPE, and TRAY 4 TYPE in the Paper Handling Menu on page 210). Load the requested paper into the indicated tray, or press SELECT to override the message and print on a loaded paper size. If printing does not continue, press GO. If you are trying to print A4- or letter-size paper and this message appears, make sure the default paper size is set correctly in the Printing Menu at the printer control panel and also in the software program (see the description of PAPER SIZE in Printing Menu on page 213). Press GO to print from the next available tray. Press -VALUE+ to scroll through the available types and sizes. Press SELECT to accept the alternate type or size.

132 Chapter 4 - Problem solving

Loose toner

Loose toner, in this context, is defined as toner that can be rubbed off the page. 1 If paper is heavy or rough, try using a high fuser mode so that toner fuses more completely onto the paper. At the printer control panel, use CONFIGURE FUSER MODE MENU in the Paper Handling Menu. To do this (see Paper Handling Menu on page 210). If you have observed a rougher texture on one side of your paper, try printing on the non-rough side. Make sure that the environmental specifications for the printer are being met (see Printer specifications on page 200). Make sure that paper type and quality meet HP specifications (see Paper specifications on page 188). Maintenance might be due. Check this by printing a copy of the supplies status page (see Supplies status page on page 154). If maintenance is due, order and install the printer maintenance kit (see Performing preventative maintenance on page 93).

Repeating defects

See also Repeating image on page 134. 3 Print a few more pages to see if the problem corrects itself. If the distance between defects is 38 mm (1.5 in) or 94 mm (3.76 in), the toner cartridge might need to be replaced. Clean the inside of the printer (see Cleaning the printer on page 88) and run a manual cleaning page to clean the fuser (see Running the cleaning page manually on page 91). Maintenance might be due. Check this by printing a copy of the supplies status page (see Supplies status page on page 154). If maintenance is due, order and install the printer maintenance kit (see Performing preventative maintenance on page 93).
Correcting output quality problems 133

Repeating image

This type of defect might occur when using preprinted forms or a large quantity of narrow media. 3 Print a few more pages to see if the problem corrects itself. Make sure that paper type and quality meet HP specifications (see Paper specifications on page 188). If you observe that this type of defect occurs on wide paper (such as letter- or A4-size paper) just after printing on narrow media (such as envelopes), you can set SMALL PAPER SPEED on the Paper Handling Menu to SLOW (see Paper Handling Menu on page 210). Note that this will slow down printing. Maintenance might be due. Check this by printing a copy of the supplies status page (see Supplies status page on page 154). If maintenance is due, order and install the printer maintenance kit (see Performing preventative maintenance on page 93).

Misformed characters

3 Print a few more pages to see if the problem corrects itself. Make sure that the environmental specifications for the printer are being met (see General specifications on page 202). Maintenance might be due. Check this by printing a copy of the supplies status page (see Supplies status page on page 154). If maintenance is due, order and install the printer maintenance kit (see Performing preventative maintenance on page 93).

The job will not print.

Go to step 4.
If the job will not print, and a message is displayed The printer might have received a nonstandard PS code. From the on the control panel, see Understanding printer Configuration Menu in the printer messages on page 111. control panel, set PERSONALITY From the computer, check to see if the printer has to PS for this print job only. After been paused. the job has printed, return the If the printer is on a network, check that you are setting to AUTO (see printing to the correct printer. To verify that it is not PERSONALITY= AUTO on a network problem, connect the computer directly to page 221). the printer with a parallel cable, change the port to Make sure the print job is a PS LPT1, and try to print. job, and that you are using the PS Check the interface cable connections. Disconnect driver. and reconnect the cable at the computer and the The printer might have received printer. PS code when it is set to PCL. Test the cable by trying it on another computer. From the Configuration Menu, set If you are using a parallel connection, make sure the PERSONALITY to AUTO (see cable is IEEE-1284 compliant. PERSONALITY= AUTO on If the printer is on a network, print a configuration page 221). page (see Configuration page on page 152) and verify in the Protocol Information that server and node name match the names in the printer driver. To verify that it is not a computer problem, print from another computer (if possible). Make sure the print job is being sent to the correct port (LPT1, or network printer port, for example). Check that you are using the proper printer driver (see Choose the right printer driver for your needs on page 37). Reinstall the printer driver (see the getting started guide). Check that the port is configured and working properly. (Try connecting another printer to that port and printing.) If printing with the PS driver, from the Configuration Menu in the printer control panel, set PRINT PS ERRORS=ON, then print the job again (see PRINT PS ERRORS= OFF on page 221. If an error page prints, see the instructions in the next column. From the Configuration Menu in the printer control panel, make sure that PERSONALITY=AUTO (see PERSONALITY= AUTO on page 221). You might be missing a printer message that could help you solve the problem. From the Configuration Menu in the printer control panel, temporarily turn the Clearable Warnings and Auto Continue settings off (see CLEARABLE WARNINGS=JOB on page 220 and AUTO CONTINUE= ON on page 220) and then print the job again.

A PS error page or list of commands prints
Determining printer problems 139
4 Does the job print as expected? (Continued on the following page.)
NO Print is garbled or only a portion of the page prints Printing stops in the middle of the job. Print speed is slower than expected. A control panel setting is not taking effect.
Simplify the print Check settings in the printer job. driver or Add more software memory to the application. printer (see (Printer driver Printer memory and software and expansion commands on page 229). override control Turn banner panel settings.) pages off. (See your network administrator.) Note that slower speeds should be expected if you are printing narrow paper, printing from tray 1, using HIGH 2 fuser mode, or have small paper speed set to slow.
CANCEL JOB Check that you are using the proper printer driver (see might have been Choose the right printer driver for pressed. your needs on page 37). Check that the The data file sent to the printer power supplied might be corrupt. To test, try to the printer is printing it on another printer (if steady, and possible), or try a different file. meets printer Check the interface cable specifications connections. Test the cable by (see Electrical trying it on another computer (if specifications possible). on page 201). Replace the interface cable with a high-quality cable (see Ordering information on page 22). Reduce the jobs complexity, print at a lower resolution (see the description of RESOLUTION= FASTRES 1200 on page 217), or install more printer memory (see Printer memory and expansion on page 229). You might be missing a printer message that could help you solve the problem. From the Configuration Menu in the printer control panel, temporarily turn the Clearable Warnings and Auto Continue settings off (see CLEARABLE WARNINGS=JOB on page 220 and AUTO CONTINUE= ON on page 220) and then print the job again.
140 Chapter 4 - Problem solving
Does the job print as expected? (continued) NO

Go to step 5.

The print job is not formatted Pages are not fed correctly There are print correctly. or are damaged. quality problems.

144 Chapter 4 - Problem solving
Selecting an alternate PPD
Open the Chooser from the Apple menu. Click the LaserWriter 8 icon. If you are on a network with multiple zones, select the zone in the AppleTalk Zones box where the printer is located. Click the printer name you want to use in the Select a PostScript Printer box. (Double-clicking will immediately generate the next few steps.) Click Setup. (This button might read Create for first-time setup.) Click Select PPD. Find the desired PPD in the list and click Select. If the desired PPD is not listed, choose one of the following options: Select a PPD for a printer with similar features. Select a PPD from another folder. Select the generic PPD by clicking Use Generic. The generic PPD allows you to print, but limits your access to printer features. 8 In the Setup dialog box, click Select, and then click OK to return to the Chooser.
If you manually select a PPD, an icon might not appear next to the selected printer in the Select a PostScript Printer box. In the Chooser, click Setup, click Printer Info, and then click Update Info to bring up the icon. 9 Close the Chooser.

Renaming the printer

If you are going to rename the printer, do this before selecting the printer in the Chooser. If you rename the printer after selecting it in the Chooser, you will have to go back into the Chooser and reselect it. Use the Set Printer Name feature in the HP LaserJet Utility to rename the printer.
Determining printer problems 145
Troubleshooting the optional printer hard disk accessory
Troubleshooting the optional printer hard disk accessory Item
Printer does not recognize the hard disk accessory. Disk is not initialized.

Explanation

Turn the printer off and verify that the hard disk accessory is inserted correctly and is securely fastened. Print a configuration page to confirm that the hard disk accessory has been recognized (see Configuration page on page 152). Use the Windows-based HP Resource Manager or the Macintoshbased HP LaserJet Utility to initialize the disk. Turn the printer off and make sure that the EIO disk is inserted correctly and securely fastened. If the control panel message continues to be displayed, the disk drive needs to be replaced. Fonts and forms cannot be stored on the disk when the disk is write protected. Use the Windows-based HP LaserJet Resource Manager or the Macintosh-based HP LaserJet Utility to remove the write protection from the disk. If you are using PCL, print the PCL Font Page, and verify that the font is on the disk. If you are using PS, print the PS Font Page and make sure that the font is on the disk. If the font is not on the disk, use the HP Resource Manager or the Macintosh-based HP LaserJet Utility to download the font. (See PCL or PS font list on page 156).

DISK x NOT INITIALIZED

Disk failure.
EIO x DISK NOT FUNCTIONAL DISK IS WRITE PROTECTED

186 Chapter 5 - Service and support

Specifications

This appendix includes:
paper specifications printer specifications product compatibility matrix

Overview 187

Paper specifications
HP LaserJet printers produce excellent print quality. This printer accepts a variety of media, such as cut-sheet paper (including recycled paper), envelopes, labels, transparencies, and custom-size paper. Paper properties such as weight, grain, and moisture content are important factors affecting printer performance and output quality. The printer can use a variety of paper and other print media in accordance with the guidelines in this manual. Paper that does not meet these guidelines may cause the following problems:
poor print quality increased paper jams premature wear on the printer, requiring repair
For best results, use only high quality media, such as HP brand paper and print media. Hewlett-Packard Company cannot recommend the use of other brands. Because they are not HP products, HP cannot influence or control their quality. It is possible for paper to meet all of the guidelines in this manual and still not produce satisfactory results. This might be the result of improper handling, unacceptable temperature and humidity levels, or other variables over which Hewlett-Packard has no control. Before purchasing a large quantity of paper, make sure it meets the requirements specified in this user guide and in the HP LaserJet Printer Family Paper Specification Guide. (To order the guide, see Ordering information on page 22, or visit the supplies website at http://www.hp.com/go/ljsupplies.) Always test paper before purchasing a large quantity.
Using paper outside HP specifications may cause problems for the printer, requiring repair. This repair is not covered by the HewlettPackard warranty or service agreements.
188 Appendix A - Specifications
Supported sizes and weights of paper
Supported sizes and weights of paper (one-sided printing) - tray 1a Size
Paper (custom minimum size) Paper (maximum size) Transparencies Same as minimum and maximum paper sizes listed above.

Dimensionsb

76 by 127 mm (3 by 5 in) 216 by 356 mm (8.5 by 14 in)

Weight

60 to 199 g/m2 (16 to 53 lb)

Capacityc

100 sheets of 75 g/m2 (20 lb) paper
Thickness: 0.099 to 0.114 mm 0.0039 to 0.0045 in Thickness: 0.127 mm to 0.178 mm (0.005 to 0.007 in) 75 to 105 g/m2 (20 to 28 lb)

50 transparencies

Labels

50 labels

Envelopes

10 envelopes

Paper specifications 191

Supported types of paper
The printer supports the following types of paper:

q q q q q q

plain letterhead prepunched bond color rough
preprinted transparency labels recycled card stock user-defined (5 types)
Guidelines for using paper
For best results, use conventional 75 to 90 g/m2 (20 to 24 lb) paper. Make sure the paper is of good quality, and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or bent edges. If you are unsure what type of paper you are loading (such as bond or recycled), check the label on the package of paper. Some paper causes print quality problems, jamming, or damage to the printer. Symptom
Poor print quality or toner adhesion.

Problem with paper

Too moist, too rough, too smooth, or embossed. Ragged edges. Faulty paper lot. Stored improperly. Too heavy. Too smooth. Too moist, wrong grain direction or short-grain construction.
Try another kind of paper, between 100-250 Sheffield, 4-6% moisture content. Store paper flat in its moisture-proof wrapping. Use lighter paper. Open the rear output bin. Use less smooth paper. Open the rear output bin. Use long-grain paper. Store paper in a drier environment.
Dropouts, jamming, curl. Increased gray background shading.
Excessive curl. Problems with feeding.
192 Appendix A - Specifications
Do not use letterhead paper that is printed with low-temperature inks, such as those used in some types of thermography. Do not use raised letterhead. The printer uses heat and pressure to fuse toner to the paper. Make sure that any colored paper or preprinted forms use inks that are compatible with the printers temperature of 230 C (446 F) for 0.05 second. Avoid using paper that has been damaged due to having already been used in a printer or copier. (Do not print on both sides of envelopes, transparencies, or labels.)

Paper specifications 193

Paper weight equivalence table
Use this table to determine approximate equivalent points in weight specifications other than U.S. bond weight. For example, to determine the equivalent of 20 lb U.S. bond weight paper in U.S. cover weight, locate the bond weight (in row 3, second column) and scan across the row to the cover weight (in the fourth column). The equivalent is 28 lb. Shaded areas indicate a standard weight for that grade.

U.S. postcarda thickness (mm)

U.S. bond weight (lb)

U.S. text/ book weight (lb)

U.S. cover weight (lb)

U.S. Bristol weight (lb)

U.S. index weight (lb)

U.S. tag weight (lb)

Metric weight (g/m2)

0.40 0.45 0.65
50b 54 60b 68 70b 74 80b 165

98 111

120 135

133 150

216 244
194 Appendix A - Specifications

178 183

98 100

120 123

146 150

162 166

264 271
a. U.S. postcard measurements are approximate. Use for reference only. b. Text and book grades actually calculate out to 51, 61, 71, and 81, but are standardized to book/text weights of 50, 60, 70, and 80.

Paper specifications 195

CAUTION To avoid damaging the printer, use only labels recommended for use in laser printers. If you have problems printing labels, use tray 1 and open the rear output bin. Do not print on the same sheet of labels more than oncepeeling and adhesive contamination might result.

Label construction

When selecting labels, consider the quality of each component:
Adhesives: The adhesive material should be stable at 230 C (446 F), the printers maximum temperature. Arrangement: Only use labels with no exposed backing between them. Labels can peel off sheets with spaces between the labels, causing serious jams. Curl: Prior to printing, labels must lie flat with no more than 13 mm (0.5 in) of curl in any direction. Condition: Do not use labels with wrinkles, bubbles, or other indications of separation.
To print sheets of labels, see Printing labels on page 61.

Transparencies

Transparencies used in the printer must be able to withstand 230 C (446 F), the printers maximum temperature. Close the rear output bin to print transparencies to the top output bin. If you have problems printing transparencies, use tray 1. Be sure to remove each transparency from the output tray to keep them from sticking together. CAUTION To avoid damaging the printer, use only transparencies recommended for use in laser printers. To print transparencies, see Printing transparencies on page 62.
196 Appendix A - Specifications

Envelope construction

Envelope construction is critical. Envelope fold lines can vary considerably, not only between manufacturers, but also within a box from the same manufacturer. Successful printing on envelopes depends upon the quality of the envelopes. When selecting envelopes, consider the components listed below. Many envelope manufacturers are now making envelopes optimized for laser printers.
Weight: The weight of the envelope paper should be 75 to 105 g/m2 (20 to 28 lb), or jamming may result. Construction: Prior to printing, envelopes should lie flat with less than 6 mm (0.25 in) curl, and should not contain air. (Envelopes that trap air may cause problems.) Condition: Make sure envelopes are not wrinkled, nicked, or otherwise damaged. Sizes in tray 1: From 76 by 127 mm (3 by 5 in) to 216 by 356 mm (8.5 by 14 in). Sizes in the optional envelope feeder: From Monarch (#7-3/4) (98.4 by 190.5 mm, or 3.88 by 7.50 in) to B5 (ISO) (176 by 250 mm, or 6.93 by 9.84 in).

U.S. recycling returns For U.S. returns, HP Planet partners is an easy-to-use, free-ofcharge way to recycle HP LaserJet toner cartridges. If you use only a few cartridges per year, all you have to do is use the prepaid delivery label and instructions you will find in every HP LaserJet toner cartridge box. For returning multiple cartridges, HP encourages bulk returns. Simply bundle two or more cartridges together and apply the single, pre-paid, and preaddressed UPS label that is supplied in the package. For returning large numbers of cartridges at one time, for additional mailing labels, or for more information call 1-800-340-2445 in the U.S. or visit the HP LaserJet supplies website at http://www.ljsupplies.com/planetpartners.
Environmental product stewardship program 245
Non-U.S. recycling returns For non-U.S. returns, check the toner cartridge recycling information in the box for instructions on recycling in your country. If your country is not listed or for further information on the Planet Partners program, contact your local HP Sales and Service Office.
Recycled paper This printer is suited for the use of recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Paper Specification Guide. See Ordering information on page 22 to order the guide. This printer is suitable for the use of recycled paper according to DIN 19309.
To ensure longevity of your HP LaserJet printer, HP provides the following:
Extended warranty HP SupportPack provides coverage for the HP hardware product and all HP-supplied internal components. The hardware maintenance covers a three-year period from date of the HP product purchase. The customer must purchase HP SupportPack within 90 days of the HP product purchase. Information on HP SupportPack is available (see HP Customer Care Service and Support on page 157).
Spare parts and consumables availability Spare parts and consumable supplies for this product will be made available for at least 5 years after production has stopped.
Material safety data sheets
The Toner Cartridge/Drum material safety data sheet (MSDS) can be obtained by accessing http://www.hp.com/go/msds and selecting the HP LaserJet icon. If you do not have access to the Internet, call U.S. HP FIRST (fax-ondemand service) for material safety data sheets:
within the U.S. and Canada, call (800) 231-9300 outside the U.S. and Canada, call (404) 329-2009
Select an Index to view a list of the available documents. Index 7 contains the material safety data sheets for printer products.

262 Index

renaming the printer 145 LaserJet paper. See HP LaserJet paper selecting alternate PPD 145 LaserJet Utility. See HP LaserJet Utility software 40 LaserWriter printer driver 40 software on printer CD 33 latest printer drivers 33 troubleshooting flowchart 143 layout options magnifying page view 10 duplexing 52 printing multiple pages on one sheet 67 maintenance agreements 165 LEDs on control panel 29 ordering kit 22 length of printing on page 214 ordering parts 22 letterhead paper printer 93 duplexing 51 repairs 162 printing 53 letter-size paper, printing instead of A4 216maintenance message setting 220 manual cleaning page license for software 170 running 91 life expectancy for toner cartridges setting 218 checking 85 manual feed, setting 211 description 85 manually cleaning fuser 91 light printing manually feeding paper 71 output problem 130 manuals. See documentation setting toner density 218 map of control panel menus. See menu lights map on control panel 29 margins turning off (PowerSave) 219 custom-size paper 63 line feed/carriage return setting 216 envelopes 55, 198 line voltage 201 marks on page problem 136 lines mass storage devices on page problem 131 installing 233 on paper problem 135 printing file directory 208 setting number on page 214 linking to other websites from embedded material safety data sheet (MSDS) 246 matrix of compatibility 203 web server 254 maximum loading paper size 189 envelope feeder 59 printer temperature 193 envelopes in envelop feeder 57 measure, setting units of 214 envelopes in tray media. See card stock; custom-size paper; tray envelopes; HP LaserJet paper; index trays 2, 3, cards; labels; letterhead paper; LocalTalk cards, ordering 22 paper; preprinted/prepunched paper; locating paper jams 97 special paper; transparencies locked menus message 112 memory locking changed settings message 115 functions on control panel 40 checking installation 232 trays 70 description 229 loose toner DIMM illustration 21 problem 133 expansion 229 troubleshooting 192 Lotus 1-2-3, entering escape characters in for printing complex graphics 229 full message initializing 37 installation location 19 M installing DIMMs 230 Macintosh installing EIO cards/mass storage 233 availability of HP Resource Manager 37 insufficient 120 HP LaserJet Utility 40 learning how much is installed 229 PPDs 35, 40, 145 managing settings 232 printer drivers 37, 40 shortage messages 115 printing with infrared 80 EN

q q q q q q q

a graphical user interface. a numerical keypad for numeric entry such as PIN numbers and number of copies. a keyboard for typing e-mail addresses and other data. clear feedback during interaction with the control panel. status messages, such as information about trays and the toner cartridge. support for learning how to use the product's features. instructions and graphics to help resolve jams and other problems.

Overview 33

Layout and operation
? (Help): provides Help about the control panel display when problems occur. Control panel display. Navigation buttons: four arrow buttons that are used to move among elements on the control panel display. Use the central button to choose an element or enter a menu. C (Clear): resets the copy count or other numeric entries. MENU: use to choose device configuration menus on the control panel. See Menus on page 37 for additional information. Status lights: green Ready light, green Data light, and red Attention light. a. Light and dark buttons: use to increase or decrease the copy image brightness. b. Reduce and enlarge buttons: use to scale the copy size. RESET: returns all current job settings to their default values. STOP: cancels a copy, sending, or print job.
10 START: use to begin or resume a job. 11 Numeric keypad: use to specify the number of copies. The keypad can also be used to type numerical values in other modes. 12 Keyboard: use for digital-sending features and for typing other data.
34 Chapter 3 Control panel and control panel menus

Navigation

By pressing the arrow navigation buttons, you can shift focus between objects on the screen to describe the document to be handled and the actions to be performed. A bold border around a graphic object or a reverse video effect in a text list indicates the current focus. Use the central button to enter menus. Select
Move up Move right Move down

Move left

Status bar
The status bar is the uppermost line of available text on the control panel display.
The status line shows both product status messages and user prompts. When the product is idle, this line displays READY TO COPY, ACCEPTING COPY JOBS, or READY. During scanning, the line might read SCANNING PAGE x. During copying, you might see DATA RECEIVED PROCESSING JOB. Error messages are not communicated on the status line, but they appear in a text box overlay that blocks normal screen views until the message is cleared. The copy count shows the number of copies selected. This selection is made using the keypad. Acceptable values are from 1 to 99.

Navigation 35

Control panel screens
Use the screens of the control panel display to describe the original document and to specify the actions to be taken and their parameters. The primary screens are:
Describe Original Copy Settings Send Options
These screens are reached through the top-level screen, shown here.
The Describe Original screen, which is used for both digital-sending and copying, is discussed in the following section. The other screens are addressed in the chapters Walk-up copying on page 43 and Sending to e-mail on page 49. In the Describe Original screen, you can describe the following aspects of the original document:
Size (Letter, ADF only, Executive, A4, A5, or B5) Sides to be copied or sent (1 or 2) Content (Text, Mixed or Photo)
Use the navigation buttons to change a setting. Press to view available options. Select the desired options using , and navigate to OK. Then press to return to the Describe Original screen. The left-page icon is updated to reflect the selected settings.
Making copies without describing the original
The HP LaserJet 4100 mfp series factory defaults are set to allow you to place an original in the ADF or on the scanner glass and press START without having to describe the original. Place the document to be copied on the scanner glass or into the ADF, type the number of copies to be made, and press START. After you press START, your copy will be processed with these characteristics:
one page per sheet single-sided mixed text, graphic or photo content scaled at 100 percent medium contrast
The default page size is determined by locale. Letter-size is the default in North America and A4 is the default paper size in Europe and Asia. 36 Chapter 3 Control panel and control panel menus EN
The HP LaserJet 4100 mfp series uses a system of control panel menus to set job parameters, set system defaults, and manage product performance and features. Many of the menu options can also be configured by a system administrator through the embedded Web server or through HP Web JetAdmin. Menu options are reached by pressing the MENU button on the right side of the control panel display and scrolling through the list to locate the option you want to use. The following menus are available.
Pause/Resume Retrieve Job Information Paper Handling Diagnostics Configure Device Service (password-protected)

Retrieve Job menu

The product offers several job storage features that allow you to retain printed jobs in memory for future use. Stored jobs are listed in the menu by user name. The job-storage features are:
Quick Copy jobs: allows you to print the required number of copies of a job and store a copy on the hard disk for later printing. Proof-and-hold jobs: allows you to print and review a single copy of a job and later print additional copies. Stored jobs: stores a print job permanently on the hard disk. Private jobs: allows you to prevent a job from printing until the job is released at the control panel by typing a four-digit personal identification number (PIN).

installing the printer software using features in the printer driver customizing trays for printing or copying using job-storage features printing with the FIR port
See Basic operations on page 19 for additional information about printing. Other chapters of this guide address copying and digital-sending capabilities and procedures.

Overview 55

Installing the printer software
The HP LaserJet 4100 mfp series comes with complete printer installation software on a CD-ROM. If you plan to use the product as a network printer, install the printer drivers on each computer that will send documents for printing. If your computer does not have a CD-ROM drive, but you have access to one, you can copy the software onto disks for installation on the computer. See the start guide for software installation instructions. The printer drivers must be installed to take full advantage of printer features. Installation of other software programs on the CD-ROM is recommended, but is not required. See the Readme.wri file for more information. Note Check the Readme.txt file provided on the CD-ROM for late-breaking product information. Windows software Drivers

Windows client

Network administrator: Windows software Drivers Embedded Web server Macintosh software PPDs HP LaserJet utility* Fonts * Embedded Web server

Macintosh client

Macintosh software PPDs
* Not supported for Czech, Korean, Japanese, Russian, Simplified Chinese, Traditional Chinese, and Turkish.
If your Windows-based computer has Internet access, the installation program automatically checks for the availability of the latest software from the HP web site. If you do not have access to the Internet, see HP customer care service and support on page 107 for information about obtaining the most recent software.
56 Chapter 6 Network printing
HP LaserJet printing system
The CD-ROM contains software components and drivers for both end-users and network administrators who are using the operating systems listed here. See the Readme.wri file for the most current information.

The type and size settings can also be configured from the embedded Web server or HP Web JetAdmin software for networked products. See the printer driver Help for information about this option. To print by media type and size, it might be necessary to unload or close Tray 1, or to set TRAY 1 MODE=CASSETTE on the Paper Handling menu on the control panel. For more information, see Customizing Tray 1 operation on page 63. Settings in the printer driver and software program override the control panel settings. Software program settings generally override printer driver settings.
Manually feeding media from Tray 1
The manual feed feature is another way to print on special media. If you set this feature to On at the control panel or the printer driver, printing stops after each job is sent, allowing you time to load special media in Tray 1. Press START to resume printing. If Tray 1 already contains media when you send the print job and the control panel shows TRAY 1=FIRST as the default configuration, the product will not stop and wait for the special media to be loaded. To use the manual media loading feature, set TRAY 1=CASSETTE on the Paper Handling menu (see Customizing Tray 1 operation on page 63). If you have selected MANUAL FEED=ON on the control panel, this setting will override the printer driver, and all print jobs sent to the product will request that you manually feed media from Tray 1 unless a specific tray is selected from the printer driver. If this feature is to be used only occasionally, it is best to set MANUAL FEED=OFF on the control panel.
64 Chapter 6 Network printing
Using the job-storage features
The HP LaserJet 4100 mfp series offers several job-storage features that allow you to retain print jobs in memory for later use. You create stored jobs through the printer driver when you use a software program. Use the MENU button on the control panel to retrieve and print jobs. All stored jobs are stored in the RETRIEVE JOB menu, and are listed in order of user name. Quick Copy, proof-and-hold, private, and stored jobs sent from the computer are listed on this menu. Each job type is described below.
Stored jobs: This feature allows you to store a print job, such as a personnel form or report, permanently on the hard disk to be printed when it is needed. The job can be printed at any time using the RETRIEVE JOB menu on the control panel. Private jobs: This feature allows you to prevent a job from printing until an assigned PIN is typed at the control panel. Private jobs are automatically deleted from the hard disk after they are released for printing. You can also select and delete a private job without printing it. Quick Copy jobs: This feature allows you to print the required number of copies and store the job on the hard disk for later printing. Proof and hold jobs: This feature provides a quick and easy way to print and proof one copy of a job and later print the additional copies.

Preparing to print with Macintosh computers
The first step for setting up an infrared printer is creating a Desktop Printer icon by using the Desktop Printer Utility. By default, the Desktop Printer Utility is located in the Apple Extras/Apple LaserWriter folder on the hard drive. Printer IR is not an option if the infrared control panel and extensions are not active. In addition, the infrared print capability is possible only with HP LaserWriter version 8.6 driver or later. 5 Note Launch the Desktop Utility. Select Printer IR (Infrared) and click OK. Change PostScript Printer Description (PPD) File to match the product. On the File menu, click Save. Enter a name and location for the Desktop Printer icon and click OK.
When the icon is on the desktop (or saved elsewhere), product options need to be manually configured. This step is similar to selecting Configure after setting up a printer in the Chooser. To set the options, highlight the Desktop Printer icon and select Change Setup on the Printing menu.
Printing with the FIR port 67

Printing a job using FIR

1 Align your laptop computer (or other portable device equipped with an IrDAcompliant FIR window) within 1 meter (3 feet) of the FIR receiver. The FIR window must be at an angle within 15 degrees relative to the product to ensure an effective connection for printing. Print the job. The status indicator on the HP FIR receiver lights up, and, after a short delay, the control panel shows PROCESSING JOB.
If the status indicator does not light up, realign the receiver with the FIR port on the sending device, resend the print job, and maintain the alignment of all devices. If you have to move the equipment (for example, to add media), make sure that all devices remain within the range of operation to maintain the connection. If the connection is interrupted before your print job is complete, the FIR port status indicator turns off. You have up to 40 seconds to correct the interruption and continue the job. If the connection is resumed within this time, the status indicator lights up again. Note The connection is permanently broken if the sending port is moved out of operating range or if anything passing between the ports blocks transmission for more than 40 seconds. Depending on the size of the job, printing with the FIR port might be slower than printing with a cable connected directly to the parallel port.
Interrupting and resuming FIR printing
The job interrupt and resume feature allows you to temporarily stop the job that is currently printing to print another job through an FIR port. When the FIR job is finished printing, the interrupted job resumes printing. To interrupt the job at the product control panel, connect to the FIR port on the product and send a job to be printed. The product stops printing the current job when it reaches the end of the copy it is printing. The product then prints the job sent through the FIR port. When the FIR job is complete, the product resumes printing the original job where it had stopped.

PERFORM ROUTINE MAINTENANCE PRINTER LANGUAGE NOT AVAILABLE
PROCESSING AUTO CLEANING PAGE PROCESSING CLEANING PAGE SCAN AHEAD SCANNER COVER OPEN
88 Chapter 8 Problem solving

TONER LOW

The message first appears when about 15 percent of the toner remains in the toner cartridge (at 5 percent coverage, about 1,500 pages remain for the 10,000-page cartridge and about 900 pages remain for the 6,000-page cartridge). Depending on how the product has been configured, it either continues to print or stops.You might want to ensure that you have a replacement toner cartridge available. If the product has stopped, you can resume printing by pressing START for each job. See Toner low and toner out conditions on page 71 for information about configuring the products response to toner messages. The toner cartridge is now empty. Depending on how the product has been configured, it either continues to print or stops. If the product has stopped, you can resume printing by pressing START for each job. Replace the toner cartridge. See Toner low and toner out conditions on page 71 for details on how to configure the products response to toner messages. Load media in the empty tray (x) to clear the message. If you do not load the specified tray, the product continues printing from the next tray with the same media size and type, and the message continues to appear. The specified tray is open. Close the tray to continue the job. This message occurs for the following reasons: q Tray 1 was requested and the tray is empty. q The requested media size is not found. q If the correct media size is loaded, the tray or the control panel is not set correctly. To adjust Tray 1 to accommodate special media, see Loading Tray 1 on page 23. See also Loading Tray 2 and optional Trays 3 and 4 on page 24. Load the requested media into Tray 1, or press START to override the message and print on a loaded media size. If printing does not continue, press START. If you are trying to print letter- or A4-size media and this message appears, make sure the default media size is set correctly from the Printing menu in the control panel and also in the software program. Press START to print from the next available tray. Press the down navigation button to scroll through the available types and sizes. Press to accept the alternative type or size. Note If custom size is being used, another line appears in the message giving the x and y dimensions of the media. This message occurs for the following reasons: Tray 2, 3, or 4 was requested, but the tray is empty. q Tray 2, 3, or 4 was requested, but the adjustments are not set for the requested media type or size. Make sure that all paper guide adjustments have been made (see explanation in Loading Tray 2 and optional Trays 3 and 4 on page 24). Also make sure that the type has been set at the control panel. Load the requested media into the indicated tray, or press to override the message and print on a loaded media size. If printing does not continue, press START. If you are trying to print letter- or A4-size media and this message appears, make sure the default media size is set correctly in the Printing menu at the control panel and also in the software program. Press START to print from the next available tray. Press the down navigation arrow to scroll through the available media types and sizes. Press to accept the alternative type or size.

TONER OUT

TRAY [X] EMPTY [TYPE] [SIZE] TRAY [X] OPEN TRAY 1 LOAD [TYPE] [SIZE]
TRAY [X] LOAD [TYPE] [SIZE] where x is Tray 2, 3,
Understanding control panel messages 89

TRAY 1 SIZE = [xxxx]

The product is asking what size of media has been loaded in Tray 1. In response, you can take either of the following actions: q Press to accept the current media size. q Press the down navigation arrow to change the size and then press to accept the new size. The product will first display the TRAY 1 TYPE=xxxx message (see the description of that message). If you do not press any buttons in the timeout period (about 1 minute), it displays this TRAY 1 SIZE= xxxx message. Note Changing the size here changes the default for Tray 1 media size in the Paper Handling menu. The product has received a job under any of these conditions: The media type requested by the job is not available in the product. q Tray 1 has been set for CASSETTE. q Media has been placed in Tray 1 which has triggered Tray 1s paper sensor). If you do press any buttons, the message disappears in about 1 minute. You can take either of the following actions: q Press to accept the media type. q Press the down navigation arrow to change the type and then press to accept the new type. Note Changing the type here changes the default for Tray 1 media type in the Paper Handling menu. If you do not do anything during the timeout period (about 1 minute), the product will print on the media in Tray 1. It will also change the default for Tray 1 media type in the Paper Handling menu to the type requested by the application that sent the job.

TRAY 1 TYPE = [XXXX]

UNABLE TO MOPY JOB UNSUPPORTED SIZE IN TRAY [YY] USE [TYPE] [SIZE] INSTEAD?
Memory or file system failures would not allow mopying to occur. Only one copy will be produced. An external paper-handling device detected an unsupported media size. The product goes offline until the condition is corrected. If the requested media size or type is not available, the product asks if it should use another media size or type instead. Press the down navigation arrow to scroll through the available types and sizes. Press to accept the alternate type or size. A product error has occurred that can be cleared by pressing START on the control panel.
XX.YY PRINTER ERROR PRESS START TO CONTINUE ##.00.01 SCANNER I/O FAILURE CHECK CABLES AND CYCLE POWER ##.00.02 SCANNER I/O FAILURE
Communication between the printer formatter and the copy module has failed. A disconnected cable or a failure of the copy module might have caused this communications failure. Check the connection between the copy connect card and the IEEE-1394 cable. If the problem persists, call for service. The IEEE-1394 copy connect card is not detected, either because initialization failed or because the card is not installed. Call for service.

If the media being used is lightweight and smooth, try using a low fuser mode to reduce the heat in the fusing process.

Page skew

3 Print a few more pages to see if the problem corrects itself. Verify that there are no torn pieces of paper inside the product. Make sure that paper is loaded correctly, all adjustments have been made, and the paper is tucked under the corner tabs (see Loading Tray 1 on page 23 and Loading Tray 2 and optional Trays 3 and 4 on page 24). Make sure that the job is loaded in the ADF properly, and that there are no folded corners in the stack. Turn over the stack of paper in the tray. Also, try rotating the paper 180 degrees. Make sure that paper type and quality meet HP specifications (see Paper specifications on page 113). Make sure that the environmental specifications for the product are met (see General specifications on page 124). EN
100 Chapter 8 Problem solving

Wrinkles or creases

Print a few more pages to see if the problem corrects itself. Make sure that the environmental specifications for the product are being met (see General specifications on page 124). Turn over the stack of paper in the tray. Also, try rotating the paper 180 degrees. Make sure that paper is loaded correctly, all adjustments have been made, and the paper is under the corner tabs (see Loading Tray 1 on page 23 and Loading Tray 2 and optional Trays 3 and 4 on page 24). Make sure that paper type and quality meet HP specifications (see Paper specifications on page 113). If envelopes are creasing, try storing envelopes so that they lie flat.

Vertical white lines

3 Print a few more pages to see if the problem corrects itself. Make sure that paper type and quality meet HP specifications (see Paper specifications on page 113). Replace the toner cartridge.

Tire tracks

This defect typically occurs when the toner cartridge has greatly exceeded its rated usage of 10,000 pages (for example, after printing a very large number of pages with very little toner coverage). 3 Replace the toner cartridge. Reduce the number of pages that you print with very low toner coverage. Use the 6,000-page cartridge if you cannot reduce the number of pages to be printed with very little toner coverage (part number C8061A).

White spots on black

Print a few more pages to see if the problem corrects itself. Make sure that paper type and quality meet HP specifications (see Paper specifications on page 113). Make sure that the environmental specifications for the product are met (see General specifications on page 124). Replace the toner cartridge.
Correcting output quality problems 101

ADF recalibration

Occasionally a copied image may not appear to be aligned properly on the page. Often this can be corrected by ensuring that the originals are properly loaded into the ADF and that there are no folded corners on any pages, since these could cause improper feeding. However, if the image misalignment appears consistently, you should recalibrate the ADF. ADF recalibration is an automatic process that involves basic two steps: printing the target pages to be used for calibration scanning the printed target pages to perform the actual calibration

Connection cannot be established or seems to take longer than usual.
The product prints only part of a page or document.
The print job has been properly sent, but the product will not print.
The FIR status indicator turns off during transmission.
104 Chapter 8 Problem solving
Troubleshooting an HP Jetdirect print server
If the HP Jetdirect 10/100TX print server cannot communicate with the network, use these steps to verify the operation of the print server.
Check the HP Jetdirect configuration page (to print, see Using the embedded Web server on page 138). If the message I/O CARD READY does not appear on the HP Jetdirect configuration page, see the troubleshooting section of the HP Jetdirect Print Server Administrators Guide. The message LOSS OF CARRIER ERROR indicates that the print server failed to link to the network.
Check the link-speed indicators (10 or 100) on the print server. If both are off, the print server failed to link to the network.
If the print server failed to link, verify that all cables are correctly connected. If all cables are correctly connected and the print server still fails to link, follow the steps below to reconfigure the print server: 1 Through the embedded Web server, use the EIO menu to set the link speed manually (10 or 100 Mbps) and duplex mode (full- or half-duplex) so that they match the network. For example, if the port on the network switch is set for 100TX fullduplex operation, you must set the print server for 100TX full-duplex operation. Turn the product off and then back on. Check the print server operation. If the print server still fails to link, try a different network cable.
Troubleshooting an HP Jetdirect print server 105
106 Chapter 8 Problem solving

Service and support

HP customer care service and support

Online services

We suggest the services listed in this section to ensure access to information about the HP LaserJet 4100 mfp series.

World Wide Web

Printer drivers, updated HP printer software, plus product and support information can be obtained from http://www.hp.com/lj4100mfp.
HP service parts information CD
This CD-based parts information tool provides fast, easy access to parts information such as pricing and recommended stocking lists for a wide range of HP products. To subscribe to this quarterly service in the U.S. or Canada, call (1) (800) 336-5987. In Asia Pacific, call (65) 740-4484. Parts identification and pricing information worldwide can also be found on the World Wide Web at http:/www.hp.com/go/partsinfo.

Toner consumption EconoMode uses significantly less toner, which might extend the life of the toner cartridge.
Paper use Depending on the type of software program in use, you can request that a number of pages of your document be printed on one sheet of paper. This N-up printing practice and the products automatic duplexing feature, which provides two-sided printing, can reduce paper usage and the resulting demands on natural resources.
This HP LaserJet multifunction product also contributes to protecting the environment in the following ways:
Plastics marking for recycling Plastic parts over 25 grams have markings according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the products life.
HP LaserJet printing supplies In many countries, printing supplies (for example, toner cartridge, drum, and fuser) can be returned to HP through the HP Printing Supplies Returns and Recycling Program. An easy-to-use and free takeback program is available in more than 48 countries. Multilingual program information and instructions are included in every new HP LaserJet toner cartridge and consumables package.
HP printing supplies returns and recycling program information Since 1990, the HP Printing Supplies Returns and Recycling Program has collected more than 47 million used LaserJet toner cartridges that otherwise might have been discarded in the worlds landfills. Cartridges and consumables are collected and bulk-shipped to HPs resource and recovery partners who disassemble the
132 Appendix C Regulatory information
cartridges. After a thorough quality inspection, selected parts are reclaimed for use in new cartridges. Remaining materials are separated and converted into raw materials for use by other industries to make a variety of useful products. U.S. returns For a more environmentally responsible return of used cartridges and consumables, HP encourages the use of bulk returns. Simply bundle two or more cartridges together and use the single, pre-paid, pre-addressed UPS label that is supplied in the package. For more information in the U.S., call (800) 340-2445, or visit the HP LaserJet Supplies web site http://www.hp.com/go/recycle. Non-U.S. returns Non-U.S. customers should call their local HP sales and service office or visit the following web site for further information regarding availability of the HP Supplies Returns and Recycling Program: http://www.hp.com/go/recycle.

Scan ahead submenu

This menu item allows the administrator to enable or disable the scan ahead feature. Scan Ahead allows a copy job to be scanned and saved to disk for later printing if the print engine is currently busy with another job.
ON - A copy job scan will start immediately, even if a network print job or another copy job is currently printing. Scanned images are held on the MFP disk until they are printed. OFF - A scan copy job cannot commence until the MFP is in Ready state. In essence, the user can't start scanning unless printing of the copy job can start immediately.
Auto job interrupt submenu
This menu item enables or disables the automatic interruption of a currently printing network print job at a mopy boundary in order to print a copy job.
ON - A copy job will begin and will interrupt a print job on a mopy boundary. Once copying is finished, the print job will resume. OFF - A copy job will begin processing following completion of the current print job.
Copy job interrupt submenu
This menu item enables or disables the automatic interruption of a current copy job on a copy boundary in order to print another copy job from the scanner glass or the ADF.
ON - If a user walks up to the device and presses the START key while the current copy job is underway, this job will be interrupted on a copy boundary to allow the priority copy job to proceed. Once that priority copy job is finished, the previous copy job will resume. OFF - If a user walks up to the device and presses the START key while a prior copy job is in progress, the newer copy job will not be printed until the previous job is complete.
Configuring multitasking priorities 141
Hold off print job submenu
This option permits the administrator to determine whether or not network print jobs should be prevented from printing for a certain period of time after completion of a copy job, or if the control panel is accessed. When this option is ON, a walk-up user is given control of the MFP and is allowed a specified period of time to make a copy or send an email. If this option is OFF, a print job can begin immediately after a copy job is completed, requiring that the user wait for a mopy or job boundary before the second copy job can be processed.
ON - Any new control panel activity will suppress an incoming print job within the designated period of time, based on the assumption that the user wishes to copy or send a job. Printing starts immediately after the copy or send job is complete. OFF - An incoming print job is processed immediately, even if a walk-up user has already placed their originals and is ready to press the START key.
The Hold Off Time submenu allows the administrator to specify the period of time before a print job begins.

Configuring product alerts
You can use either the embedded Web server or HP Web JetAdmin to configure the system to alert you of problems with the product. The alerts take the form of e-mail messages and are sent to the e-mail account or accounts that you specify. You can specify:
the product that you want to monitor (in this case, the MFP). what alerts are to be received (for example, alerts for jams, paper out, toner low, toner out, cover open, scanning or sending errors). the e-mail account to which the alerts should be forwarded.
For information about using HP Web JetAdmin to configure product alerts, see:
Using HP Web JetAdmin with the embedded Web server on page 144 for general information about HP Web JetAdmin. HP Web JetAdmin Help for details on alerts and alert configuration.
For information about the embedded Web server, see these sources:
Using the embedded Web server on page 138 for general information about the embedded Web server. embedded Web server Help.
144 Appendix D System administrator guide

Installing a DIMM

CAUTION Static electricity can damage DIMMs. When handling DIMMs, either wear an antistatic wrist strap or frequently touch the surface of the DIMMs antistatic package, and then touch bare metal on the product. 1 Print a menu map and configuration page before starting this procedure.
Note This information will be used after installation to ensure that all stored values remain intact.
Press MENU until the INFORMATION menu appears. Press the Down navigation button until PRINT MENU MAP appears. Press to print the page.
Repeat these steps to select and print the configuration page.
Turn the product off. Unplug the power cord and disconnect any cables. Remove the formatter cover by pulling it firmly toward the back of the product until the cover stops. Remove the cover from the product. Open the DIMM access door by pulling on the large metal tab. If you are installing a new firmware DIMM, open the bottom DIMM slot, release the locks and remove the existing firmware DIMM. If you are adding a new font or memory DIMM, open any of the three upper DIMM slots. Remove the new DIMM from the antistatic package. Hold the DIMM with your fingers against the side edges and your thumbs against the back edge. Align the notches on the DIMM with the DIMM slot. (Make sure that the locks on each side of the DIMM are open, or outward.) Press the DIMM straight into the appropriate slot. Press firmly. Make sure that the locks on each side of the DIMM snap inward into place.

jams clearing from ADF (automatic document feeder) 84 clearing from duplexer 81 clearing from fuser area 83 clearing from input tray areas 80 clearing from output areas 82 clearing from top cover area 79 configuring alerts 76 description 78 locating 78 setting default for recovery 41 solving repeated 85 Japan VCCI statement 135 Jetadmin. See HP Web Jetadmin Jetdirect Print Server Administrators Guide 10 Jetdirect print server. See HP Jetdirect print server job handling priorities 32 job interrupts, setting defaults 41 Job Storage Disk Error page 86 jobs canceling using control panel 34 canceling using embedded Web server 138 delaying 32 handling multiple 32 handling priorities 32 infrared 68 interrupting 32 managing 65, 138 retaining 65 setting limit on number stored 41 setting timeout 41 JPEG file type 39, 51, 52 jumping to pages in online guide 8
laser safety statements Finland 136 U.S. 135 LaserJet paper 128 LaserJet Utility. See HP LaserJet Utility LaserWriter printer driver 60 late-breaking product information 56 layout options duplexing 31 printing multiple pages on one sheet 62 LDAP configuring 143 setting gateway address 39 testing settings 143 using with digital-sending 49 letterhead paper duplexing 30 printing 25 letter-size paper, setting default 39 license for software 111 light button on control panel 34 light printing 97 lights on control panel description 34 testing 42 Lightweight Directory Access Protocol (LDAP). See LDAP line voltage 123 lines on page 98, 101 Linux printer installer 61 loading envelopes in Tray Tray 1 23, 56 Tray 2, 3, and Trays 2, 3, and locating jams 78 locked menus message 86 locking carriage 42 defaults 138 functions on control panel 60 trays 63 loose toner 118 low toner, setting default 41
Mac OS printer driver 57 Macintosh 62 HP LaserJet utility 60 PPDs 58, 60 printer drivers 60 printing with infrared 67 software 60 magnifying copies 48 page view 8 maintenance interval 42 kit 76, 127 product 76, 137 repairs 108 maintenance count, resetting 42 managing job functions 65, 138 manual cleaning page 73 manual feed default 39 manually cleaning fuser 73 feeding paper 64 manuals. See documentation map of control panel menus 37
kit for printer maintenance ordering 127 using 76 Korea EMI statement 135
labels orienting sheets 27 printing 27 printing to rear output bin 22 solving repeated jams 85 specifications 119 supported sizes and weights 114 lamp blown fuse 94 testing 42 languages available for watermarks 62 not available for printer 88 options for customer service 108 printer 147 setting default 41 switching printer 59, 147