QuickSpecs

Overview
HP Neoware m100 Mobile Thin Client

1. 2. 3. 4. 5. 6. 7.

Front Top cover latch LCD panel Keyboard Status indicators - power, battery Stereo speakers Touchpad Quick launch buttons
Back 1. Cable lock slot 2. USB connectors (three) 3. RJ-45 10/100 Ethernet connector 4. Modem connector 5. Vents 6. VGA monitor connector 7. AC power connector 8. USB connectors (two) 9. Audio out (headset) 10.Audio in (microphone) 11.Wireless LAN activity indicator 12.PC Card slot (option)

At A Glance

Mobile thin client Wireless* connectivity with built-in 802.11 b/g and PC Card slot for optional 3G broadband support VPN-Ready for highly secure network access No local storage helps prevent critical data from being lost or stolen No moving parts increases reliability Low power design extends battery life *Wireless access point and Internet service required and is not included.

DA - 12885

North America Version 2 December 21, 2007

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Standard Features - Models
HP P/Ns SmartBuys KH188AT#ABA (XPE) HP P/Ns KH188AA#ABA (XPE) KH190AA#ABA (XPESolidcore) KH189AA#ABA (XPE-VDI) Neoware P/Ns SmartBuys DB-A3-PE-AH0 Neoware P/Ns DB-A3-PE-AH0 DB-H3-KE-AH0 DB-C3-KE-AH0 Model Processor Flash System Memory Operating System Keyboard Mouse
HP Neoware m100 VIA Eden 800 MHz 128 MB Image 1 GB 256 MB 512 MB Windows XPe Windows XPe VDI Edition Integrated Integrated Touchpad

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Options
Accessories Memory Extended Life Battery 512 MB DDR2 RAM Upgrade 1 GB DDR2 RAM Upgrade Compatible with Targus Universal Docking Station HP/Kensington Cable Lock
Part Number KL155AA KE678AA KE679AA Targus ACP50US PC766A

Docking Station Security

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Technical Specifications

Processor Chipsets Memory Graphics VIA Eden 800 MHz VN800 Chipset 128 MB Image 1 GB Flash 1256 MB 512 MB System Memory 15" TFT XGA panel, 1024 x 768 resolution Mode Refresh rates 8-bit 85 Hz 16-bit 85 Hz 32-bit 85 Hz 32 bit 60 Hz
Color depth 1600x1200 1600x1200 1280x1024 1600x1200
Input/Output/ Peripheral Support
Audio Security (hardware)
Server-based Computing Protocols Networking

I/O ports and connectors

Resident Operating System Server OS Compatibility / Support
Integrated US Int'l, UK, French, German, Swedish Keyboard Integrated touchpad Mouse Printer VGA display Video Audio Out / Mic In (left): Internal 2 Stereo Speakers Output Slot for Kensington Cable Lock ActivIdentity USB Smart Card Reader, vendor models GBURR200 & GBUR300P025 GemAlto Smart Cards (Windows XPe models only) BioPassword (Special XPe Snap-in) ICA RDP HP Neoware TeemTalk Terminal Emulator Modem 56K Data/Fax (v.92) LAN Ethernet 10/100M, Wake on LAN, PXE Wireless LAN Integrated 802.11 b/g 5 (2 left, 3 rear) USB Ports-2.0 Audio Jacks: Audio Out / Mic In (left) 2 Internal Stereo Speakers 1 (rear) Modem RJ11 Port 1 (rear) LAN RJ45 Port 1 (rear) VGA Port-15-pin D-Sub 1 PC Card Type II slot Windows XPe (Also available in the VDI Edition) Citrix Presentation Server 4.0 including the Desktop Broker feature Citrix Metaframe Presentation Server 3.0 Citrix Metaframe XP Presentation Server Citrix Metaframe 1.x Windows 2000/2003 Server Terminal Services Windows 2000 Advance Server Terminal Services Windows NT 4.0 Terminal Server Edition VMware Virtual Desktop Infrastructure using RDP Linux Terminal Server Project (LTSP) * Most mainframes and midrange servers **

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Local software overview Citrix ICA RDP Full-function Internet Explorer TeemTalk Emulation 30+ X Windows (X11R6 / XDM) from server Acrobat Reader Windows Media Player Management

* Requires bios change to PXE boot ** Requires TeemTalk (standard on most HP Neoware thin clients) Java Virtual Machine RealPlayer snap-in (add-on) Shockwave from server Macromedia Flash ELO touchscreen support.NET Framework ezRemote Manager and ezUpdate HP Device Manager snap-in (add-on) Altiris snap-in (add-on) Read-only file system Locked down user account and configuration HP Neoware Write Filter, Firewall, Security Center Leostream VDM (Propero) Provision Networks Citrix DDI support

Security

VDI Support
Languages Dimensions (approximate) Weight (approximate) Environmental

Regulatory Compliance

Warranty
English, MUI for: French, German, Italian, Spanish, Danish, Greek 318 mm (W) x 277 mm (D) x 22~36.7 mm (H) 5.5 lbs. (2.5 kg) Operating: 41 to 95 F (5 to 35 C) Temperature range 20% to 80% non-condensing Humidity Consumption: 60W Power* Supply: (8-cell Li-Ion (4800 mAh) * The actual power consumption at your location could vary and is dependent on many factors including but not limited to software load on the thin client, attached peripherals, and environmental factors. UL60950-1, CSA22.2/60950-00, IEC 60950-1:2001, AS/NZS 60950 Product safety Ergonomics FCC Part 15C, I.C.: RS210, EN 300 328, FCC15.247, C-Tick: EN 300 RF Interference 328 Hardware: 3 year limited warranty on base unit; 1 year battery Software: 12 months NOTE: Certain restrictions apply. Consult the HP Customer Support Center for details.
Environment-friendly RoHS Compliance Products and Approach

Material Usage

Hewlett-Packard is committed to compliance with all applicable environmental laws and regulations, including the European Union Restriction of Hazardous Substances (RoHS) Directive. HP's goal is to exceed compliance obligations by meeting the requirements of the RoHS Directive on a worldwide basis. From July 1, 2006, RoHS substances will be virtually eliminated (virtually = to levels below legal limits) for all HP electronic products subject to the RoHS Directive, except where it is widely recognized that there is no technically feasible alternative (as indicated by an exemption under the EU RoHS Directive). This product does not contain any of the following substances in excess of regulatory limits (refer to the HP General Specification for the

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Environment at: http://www.hp.com/hpinfo/globalcitizenship/environment/ supplychain/gen_specifications.html): Asbestos Certain Azo Colorants Certain Brominated Flame Retardants may not be used as flame retardants in plastics Cadmium Chlorinated Hydrocarbons Chlorinated Paraffins Formaldehyde Halogenated Diphenyl Methanes Lead carbonates and sulfates Lead and Lead compounds Mercuric Oxide Batteries Nickel finishes must not be used on the external surface designed to be frequently handled or carried by the user. Ozone Depleting Substances Polybrominated Biphenyls (PBBs) Polybrominated Biphenyl Ethers (PBBEs) Polybrominated Biphenyl Oxides (PBBOs) Polychlorinated Biphenyl (PCB) Polychlorinated Terphenyls (PCT) Polyvinyl Chloride (PVC) except for wires and cables, and certain retail packaging has been voluntarily removed from most applications. Radioactive Substances Tributyl Tin (TBT), Triphenyl Tin (TPT), Tributyl Tin Oxide (TBTO) HP follows these guidelines to decrease the environmental impact of product packaging:

Packaging

Eliminate the use of heavy metals such as lead, chromium, mercury and cadmium in packaging materials. Eliminate the use of ozone-depleting substances (ODS) in packaging materials. Design packaging materials for ease of disassembly. Maximize the use of post-consumer recycled content materials in packaging materials. Use readily recyclable packaging materials such as paper and corrugated materials. Reduce size and weight of packages to improve transportation fuel efficiency. Plastic packaging materials are marked according to ISO 11469 and DIN 6120 standards. End-of-life Management Hewlett-Packard offers end-of-life HP product return and recycling programs in many geographic areas. To recycle your product, please go to: and Recycling http://www.hp.com/recycle or contact your nearest HP sales office. Products returned to HP will be recycled, recovered or disposed of in a responsible manner. The EU WEEE directive (2002/95/EC) requires manufacturers to provide treatment information for each product type for use by treatment facilities. This information (product disassembly instructions) is posted on the Hewlett Packard DA - 12885 North America Version 2 December 21, 2007 Page 6
Hewlett-Packard Corporate Environmental Information
web site at: http://www.hp.com/go/recyclers. These instructions may be used by recyclers and other WEEE treatment facilities as well as HP OEM customers who integrate and re-sell HP equipment. For more information about HP's commitment to the environment: [link to new HP white paper now in progress] Global Citizenship Report http://www.hp.com/hpinfo/globalcitizenship/gcreport/index.html Eco-label certifications http://www.hp.com/hpinfo/globalcitizenship/environment/ productdesign/ecolabels.html ISO 14001 certificates: http://www.hp.com/hpinfo/globalcitizenship/environment/ operations/envmanagement.html

Copyright 2007 Hewlett-Packard Development Company, L.P. Microsoft, Windows, and Windows NT are trademarks and/or registered trademarks of Microsoft Corporation in the United States and other countries. The information contained herein is subject to change without notice and is provided "as is" without warranty of any kind. The warranties for HP products and services are set forth in the express limited warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

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HP Confidential
Neoware Thin Client Introduction Whitepaper

January 18, 2008

Abstract As of December 1, 2007, the Hewlett Packard acquisition of Neoware Inc. enters a new phase. Neoware will begin operating as a unit of HP and the Neoware thin client products will be marketed as HP Neoware Thin Clients. This document is intended as a general introduction to the Neoware Thin Client products for HP Support personnel. The white paper provides product familiarity and positioning information rather than an in-depth technical examination of the individual thin clients. After reading this white paper, you should be able to: Describe the chassis characteristics of the different hardware models, including the c50, e90, e140, e370, e901, and the m100. Use the model and part number decoding tables to identify the customization features for individual model configurations. Enumerate the embedded operating systems supported on the different models. Provide a high-level description of the main Neoware software applications. This white paper is introductory only. Additional training will be provided following December 1, 2007. That training will provide further detail about the technical aspects of the Neoware models as well as the plans and procedures for managing support for the Neoware hardware and software. Note: Prior to the HP acquisition, Neoware acquired various business operations. The business entities include Maxspeed, a thin client manufacturer, and Pericoms TeemTalk terminal emulation business. These businesses are now part of HP. Initially, Maxspeed and TeemTalk calls will be handled by transferring the customer to the Neoware Support personnel.

Table of contents

1. Product Positioning.... 3 Standard Neoware Thin Client Product Position... 3 Specialty Neoware Thin Client Positioning... 5 2. Hardware Specifications.... 6 Neoware Standard Thin Client Specifications.... 6 Neoware Specialty Thin Client Specifications.... 7 3. Support Procedures and Model Identification... 8 Using the Bcom number to identify Neoware products.. 9 Using the Part Number to identify Neoware (pre-December 1st) products).. 10 Legacy Neoware Part Number Decoding tree... 10 Serial Number Decoding.... 11 Post December 1st 2007 Decoding for HP and HP Neoware Thin Clients.. 12 Decoding the unit label.... 12 4. Chassis Design.... 13 Standard Thin Clients.... 13 Specialty Thin Clients.... 16 5. Operating Systems.... 21 Server OS compatibility.... 21 Client operating systems.... 21 6. Neoware Applications.... 22 HP Neoware Image Manager.... 22 HP Neoware ezRemote Manager.... 22 HP Neoware Device Manager.... 22 HP Neoware TeemTalk Terminal Emulator... 22 Appendix A: Model Specifications based on installed OS... 23 Standard Thin Clients.... 23 Specialty Thin Clients.... 24 Appendix B: OS images by platform.... 25 Standard Thin Clients.... 25 Specialty Thin Clients.... 28 Appendix C: Neoware Terminology.... 30 Neoware Acronyms, Definitions, and Abbreviations... 30

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1. Product Positioning
Standard Neoware Thin Client Product Position
The three standard Neoware thin clients, the c50, e90, and e140, fit smoothly into the HP Thin Client product family.

Essential

The simple solution at our best price

Mainstream

Enhanced features for mainstream business use

t5530 e140 e90 c50

Flexible
Powerful, flexible, easy innovative!
t5720, t5725 e140 e90 c50 Windows XPe Debian Linux Features: Highly configurable Windows XPe or Debian Linux PCI expansion Support for local applications Sygate Security agent (t5720) Full function IE or Firefox browser Most qualified options Terminal emulation Windows Media Player ICA RDP HP VDI Broker Support*

Price and performance

NeoLinux 4.0 Windows CE 5.0 t5135 HP ThinConnect Features: Stateless mode ICA RDP HP VDI Broker Support*
Features: Browser More peripherals Terminal emulation Windows Media Player ICA RDP HP VDI Broker Support*
Flexibility and functionality
The HP VDI Broker support varies by platform.

HP Neoware c50 Thin Client The c50 is an efficient entry-level client featuring Windows CE or Neolinux. The c50 offers a basic client at an aggressive price. The c50 is also available as an entry-level Windows XPe client. This unit offers basic features in a cost-saving package. Strengths include: o o o Aggressive price Ideal for customers needing basic features for easy access of applications on server Two USB 2.0 ports and VIA processor for solid performance
HP Neoware e90 Thin Client The e90 offers customers an attractive combination of performance, features, and price. The thin client supports Windows CE, Neolinux, or Windows XPe, a fast processor, support for legacy and USB ports, and 2 serial ports. The client is especially appropriate for customers with many legacy options and accessories. It includes upgradeable flash/RAM and an integrated wireless option. It is designed to work in both server-based computing (SBC) as well as Virtual Desktop Infrastructure (VDI) environments. Strengths include: o o o Ideal for running local applications such as Windows Media Player, Macromedia Flash, Firefox, Internet Explorer, and Java Two serial ports ideal for supporting legacy options and accessories Available, fully integrated wireless option with no external antenna

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HP Confidential HP Neoware e140 Thin Client The e140 is one of the most expandable thin clients. It features Windows CE, Neolinux, or Windows XPe and strong performance for demanding applications. It supports advanced display technology including the latest DVI interface for crisp video and the ability to attach dual monitors. An optional PCI slot and upgradeable flash/RAM offers expansion possibilities. It is designed to work in both server-based computing (SBC) as well as Virtual Desktop Infrastructure (VDI) environments. Strengths include: o o o Unique combination of performance and expandability Optional PCI expansion slot Digital (DVI) video and optional internal support for dual and quad monitors

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Specialty Neoware Thin Client Positioning

Rugged e901

All in One e370

Mobile m100

Windows CE 5.0 Features: Wireless mobile form factor Windows CE 8.1 by Neoware NEMA 4X/IP56 case Ruggedized keyboard IEEE 802.1 wireless 1b RoHS compliant Temperatures Range: -30 C to +50 C
Windows XPe Features: 17 LCD display 1 GHz VIA processor PCMCIA slot Options include: Integrated wireless touchscreen Features:

Windows XPe

Full 15 monitor Low voltage VIA Eden processor 512K Flash / 256K RAM 5.5 lb / 2.5 kg Integrated Wi-Fi Long-life battery (6hrs) Classical thin client: no moving parts
HP Neoware e901 The Neoware e901 is a special purpose device that was developed to address retail industry applications for a specific large customer. It is a ruggedized unit for use in warehouse, inventory, and floor operations. The original version, the e900, provided the same functions but some system board components were earlier versions and the unit did not conform to RoHS standards. The e901 is RoHS-compliant and the e901 version will be the production version following December 1st. HP Neoware m100 Mobile Thin Client The Neoware m100 mobile thin client notebook delivers productivity in a mobile environment without sacrificing the security of thin client computing. With no hard drive, fan or moving parts, the Neoware m100 operates quickly and silently, and a battery accessory option delivers up to six hoursi of operational time between recharges. You can use the Neoware m100 from wherever you have access to your network; from remote offices, conference rooms, homes and hotels. Strengths include: o o o 15-inch diagonal screen a variety of available country keyboards Ethernet and USB ports, PC card slot, and built-in Wi-Fi

HP Neoware e370 Thin Client The Neoware e370 all-in-one thin client offers video and application performance comparable to modern PCs. The sleek and stylish, fully-integrated flat panel provides a clean and professional look in a small footprint. The sharp 17inch diagonal screen offers enhanced visibility through a larger presentation and an all-digital display. Touch screen and integrated wireless Ethernet options are also available.

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2. Hardware Specifications
The HP Neoware thin clients allow for a range of memory and storage configurations depending on the selected operating system and other customer requirements. The following tables summarize the specifications for the typical configurations. Neoware Standard Thin Client Specifications
Platform Name Silicon stack Processor Flash/RAM
HP Neoware c50 VIA Eden 400 MHz Standard: 128MB Flash ROM/256MB DDR2 RAM Maximum: 1GB Flash ROM/512MB DDR2 RAM Maximum video resolution and refresh rate: Up to 1600x1200 @ 60 Hz or 1280x1024 @ 85 Hz, 32-Bit color depth Up to 1600x1200 @ 85 Hz, 8-bit or 16-bit color depth Ports: microphone in, speaker out 1/8 inch (3.5 mm) jacks Internal speaker Autosensing, 10/100 Ethernet, RJ45, WakeOnLAN, PXE boot External USB wireless options (a/b/g) Serial connector one D-Sub 9-Pin Parallel connector one D-Sub 25Pin USB connectors two Type A 2.0 PS/2 connectors one keyboard, one mouse
HP Neoware e90 VIA Eden 800 MHz Standard: 128MB Flash ROM/256MB DDR2 RAM Maximum: 1GB Flash ROM/512MB DDR2 RAM Maximum video resolution and refresh rate: Up to 1600x1200 @ 60 Hz or 1280x1024 @ 85 Hz, 32-Bit color depth Up to 1600x1200 @ 85 Hz, 8-bit or 16-bit color depth Ports: microphone in, speaker out 1/8 inch (3.5 mm) jacks Internal speaker Autosensing, 10/100 Ethernet, RJ45, WakeOnLAN, PXE boot Internal or external (USB) wireless options (a/b/g) Serial connectors two D-Sub 9Pin Parallel connector one D-Sub 25Pin USB 2.0 connectors four (two front, two back) PS/2 connectors one keyboard, one mouse Local printer support in ICA, RDP, and local applications2 USB drive support (including flash drives) 2 USB Smart Card support2 USB biometrics device support2 Touch screen support
HP Neoware e140 VIA C7 1GHz

Audio Networking

Peripheral support

Physical specifications

Environmental
Power requirements Certifications Warranty
Standard: 128MB Flash ROM/256MB DDR2 RAM Maximum: 1GB Flash ROM/1GB DDR2 RAM Maximum video resolution and refresh rate: Up to 1600x1200 @ 85 Hz, 8-bit or 16-bit color depth Up to 1280x1024 @ 85 Hz, 32Bit color depth 1280 x 1024, DVI Ports: microphone in, speaker out 1/8 inch (3.5 mm) jacks Internal speaker Autosensing, 10/100 Ethernet, RJ45, WakeOnLAN, PXE boot Internal PCI or external USB wireless1 options (a/b/g) Serial connectors two D-Sub 9Pin Parallel connector one D-Sub 25-Pin USB 2.0 connectors four (two front, two back) PS/2 connectors one keyboard, one mouse Local Printer Support in ICA, RDP, Local printer support in ICA, RDP, and local applications2 and local applications2 USB Drive Support (including flash USB drive support (including flash drives) 2 drives) 2 USB Smart Card Support2 USB Smart Card support2 USB Biometrics Device Support2 USB biometrics device support2 Touch Screen Support Touch screen support Modem Modem support Dimensions: 1.4" W x 9.5" H x Dimensions: 1.6" W x 9.3" H x Dimensions: 2.1" W x 11.4" H x 8.2" D (3.6 cm x 24.1 cm x 20.8 8.7" D (4.2 cm x 23.9 cm x 22.2 8.8" D (5.3 cm x 29.0 cm x 24.0 cm) cm) cm) Weight (with keyboard): 8.2 lbs Weight (with keyboard): 8.5 lbs Weight (with keyboard): 11.0 lbs (3.7 kg) (3.9 kgs) (5.0 kg) Operating temperature: 32-95 F Operating temperature: 32-95 F Operating temperature: 32-95 F (0-35 C) (0-35 C) (0-35 C) Operating humidity: 20-80% non Operating humidity: 20-80% non Operating humidity: 20-80% noncondensing condensing condensing 100-240 VAC, 50-60 Hz 25W 100-240 VAC, 50-60 Hz 25W 100-240 VAC, 50-60 Hz 35W typically typically typically FCC, CE, VCCI, TUV GS, C-TICK, FCC, CE, VCCI, TUV GS, C-TICK, FCC, CE, VCCI, TUV GS, C-TICK, cUL, GOST cUL, GOST, SABS, S-MARK, cUL, GOST, SABS, S-MARK, CCC, WEEE, RoHS CCC, WEEE, RoH Limited three-year hardware Limited three-year hardware Limited three-year hardware warranty warranty warranty Note: Neoware provided 3 year hardware parts/labor warranty coverage on these models. Full Advantage Support coverage was provided for a 1 year term and included telephone software support and client software update services.

Wireless access point and Internet service required and not included May require additional device drivers from manufacturer.

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HP Confidential Neoware Specialty Thin Client Specifications
HP Neoware e370 VIA C7 1GHz Standard: 512MB Flash ROM/256MBDDR2 RAM Maximum: 1GB Flash ROM/1GB DDR2 RAM 1280 x 1024 resolution, DVI
HP Neoware e901 (CE.NET) TBD Standard: 64MB Flash ROM/128 DDR2 RAM 12.1" TFT Active Matrix LCD with Analog Resistive Touch Screen
HP Neoware m100 VIA Eden 800MHz Standard: 512MB Flash ROM/512MB DDR2 RAM Maximum: 1GB Flash ROM/512MB DDR2 RAM 15-inch diagonal TFT XGA display, 1024 x 768 Maximum resolution, optional external display: 1600 x 1200 @ 85Hz, 8- and 16-bit color depth 1600 x 1200 @ 60Hz or 1280 x 1024 @ 85Hz, 32-bit color depth Ports: microphone in, speaker out Two internal stereo speakers 10/100 Ethernet, RJ-45, WakeOnLAN, PXE Integrated 802.11 b/g wireless1 56K data/fax modem (v.92) USB 2.0 connectors five (2 left, 3 rear) Modem RJ-11 one LAN RJ-45 one VGA monitor out one PC Card Type II slot one 8-cell Li-Ion 4800 mAh battery External 60W AC adapter
Physical specifications Environmental
Ports: microphone in, speaker out 1/8 inch (3.5 mm) jacks Internal speaker 10/100 Ethernet, RJ-45, WakeOnLAN External USB wireless1 option (a/b/g) Serial connector one D-Sub 9-Pin USB 2.0 connectors two (the touch screen option uses one of the two available USB ports) PS/2 connectors one keyboard, one mouse PC Card slot Local printer support in ICA, RDP, and local applications2 USB drive support (including flash drives) 2 Touch screen support (optional) Dimensions: 14.5"W x 13.5"H x 3.5D (36.9cm x 34.2 cm x 8.9cm) Weight: 13.8 lbs. (6.3kg) Operating temperature: 32-95 F (0-35 C) Operating humidity: 20-80% noncondensing 100-240 VAC, 50-60 Hz, 55W typically UL, cUL, TUV/GS, FCC Class B, CE Limited one year return-to-depot hardware warranty in North America, 2 years in EMEA. One year (Full Advantage) telephone technical support and client software updates.
10/100 Ethernet plus 802.11b Wireless Ethernet with dual diversity RF antennas 1 USB connector 1 PS/2 LAN RJ-serial and 1 parallel
Dimensions: 12.5" W x 10.9" D x 1.4" H (31.8cm x 27.7cm x 3.67cm) Weight: 5.5 lbs. (2.5 kg) TBD
TBD NEMA 4X/IP56 FCC, TUV
Limited 90-day hardware warranty on base unit Note: This is a specialized device for a single large customer.
100-240 VAC, 50-60 Hz, 1,5A 19V VDC 3,42A CE, UL, FCC Class B, RoHS, WEEE, C-Tick Limited three-year hardware warranty on base unit; Limited one-year warranty on battery

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3. Support Procedures and Model Identification
For the first few months, following the December 1, 2007 transition, HP Support will begin receiving support calls from existing Neoware customers. Initially, HP Support will not be responsible for providing support for Neoware customer technical issues but will need to perform the initial product identification and then warm transfer the support call to Neoware Technical Support for problem resolution. Neoware thin clients produced prior to December 1, 2007 are identified by Part Numbers or Bcom (the ODM manufacturer) numbers. Following December 1st, new products will ship with the new HP product numbering scheme. This section describes both the pre- and post-December 1 methods for product identification. There are two primary methods for identifying the pre-December 1st Neoware products, the Bcom number and the part number. (Bcom is an abbreviation for the company that manufacturers the clients for Neoware). o The Bcom model numbers are in aa### format. The Bcom number is the easiest method and it is the typical approach used by Neoware Technical Support. o The Part Number is in aa-aa-aa-aaa format. The final triplet aaa is not included unless there are specific hardware options or differences. The Part Number method is more involved but it provides greater detail about the specific model. This approach is typically used by Neoware Hardware Service because it yields information about the specific OS image, peripherals, and attached devices.

Example: Pre December 1st stickers will look something like the graphic on the right.

e140 V4 example

Important: Refer to the Neoware work instructions that were provided to each Call Center in January 2008. The instructions guide you through the recommended steps for identifying the Neoware model, verifying warranty entitlement, and the call transfer procedures to connect the customer with Neoware support.

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HP Confidential Using the Bcom number to identify Neoware products The Bcom number is the easiest approach and it is also the most reliable because the Bcom number will always appear on the certification label of the product and the certification label is a required product marking. Many products will also include the Part Number sticker but the PN sticker is not required. The shaded entry in the table highlights the information you can derive from the example CA21 Bcom number. Neoware Bcom table
Marketing Number Bcom Number Board Type Model Type
Neoware e90 label example
E300 (early) E300 Capio One E100 (early) E140 E100 (Latter) E900 E350 E370 C50 E91 E90 M100 E90 V4 Int Wireless Opt E140 V4 C50 V4 E371 V4

Flash and Memory Size

CA8 CA5 CA2 CA10 CA10 CA11 CA13 CA14 CA15 CA16 CA9 CA21 CA22 CA19 CA23
FP1515 ST1520 G150 P620 P640-1G P640 TV-TM1 TR7670 G160 G280 G260 TCM160 G270 P680 G170 TR7671
BB BD BE BH BK BL BP BR BU BV BY BX DB DC DD DE DL

Flash Memory (MB)

A B C D E F G H J K L P Operating Systems X1 is Windows CE X2 is Neolinux X3 is Windows XPe 16 MB 1GB 1GB

RAM Memory (MB)

32 MB 1,000 (1GB)
Determining OS Version on a client On XPe Current versions: Type systemversion at the command prompt Older versions: type version at the command prompt On Win CE hit the <F2> key On Neolinux: versions 3.x or earlier go to help -> about status, for Neolinux version 4.x go to menu > system tools > system info.

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HP Confidential Using the Part Number to identify Neoware (pre-December 1st) products) Pre December 1st Part Number stickers will have the aa-aa-aa-aaaa format. The final aaaa code is not included unless there are specific hardware options or differences. In this example, the Bcom code CA on its own indicates an e140 V4 thin client. The Part Number provides greater detail. As highlighted in the decoding tree below, the DD indicates a P690 product line (board type), A3 indicates that it has a custom version of Windows XPe, and KE indicates that it has 512MB flash and 512MB RAM.

Legacy Neoware Part Number Decoding tree
Note: If you encounter Neoware products with part numbers that do not conform to this decoding tree they could be out of warranty, older products. Transfer the customer to Neoware support. Additional examples BL-03-KD corresponds to an E100 with a P640 motherboard running a standard Windows XP image, 512MB of Flash memory and 256MB of RAM. Customized units or "specials" will have letters A-Z in the OS designation (for example, BL-A3-KD). DC-03-KE corresponds to an E90 unit with the newer V4 hardware running XPe. The KE indicates the unit has 512 MB of flash and 512 MB of RAM

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HP Confidential Serial Number Decoding The scheme for serial numbers is (Year)(Month)(last 6 digits of the MAC (media access controller address for the NIC). For example, 604578F3F was built during April 2006 and the last six digits of the MAC are 57-8F-3F. Neoware normally looks up warranty entitlement in their SNAP database, however, the technicians can also estimate this by determining the manufacture date and adding 3 months channel/distribution time.
Note: The serial number lookup is the best approach and it returns the most information about the specific unit. Additional information is available at the following URLs: You can verify warranty entitlement for a specific system at:
https://es-int-dh.austin.hp.com/webclient/WebClient/Main.do
Quickspecs on the individual Neoware products are available at:
http://h18006.www1.hp.com/products/quickspecs/division/division.html#10447
The main support URL for Neoware customers is http://forms.neoware.com. Here customers can create accounts, browse the Knowledge Base, create support cases, initiate and track RMA's as well as download software, snap-ins, security updates, images, user manuals, release notes and quick start guides.

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HP Confidential Post December Decoding for HP and HP Neoware Thin Clients
All of the HP Neoware models produced for shipment following December 1st will use a new HP standard for product identification. The template for model identification is described in the table below. Decoding the unit label The lettering along the top of the table Promo t5725 LNX qualifier 1GHz nnnF/xxxR ##### is a template of the description format on the label of each unit that will be used on the thin clients after December 1st. All the descriptions will end with a TC suffix for Thin Client and a code to indicate the geographic region such as US, EURO, ALL, or blank if the unit is a base unit with no options.

Examples:

Description on the unit label c50 XPEA 400MHz 1GBF/512R 00 TC US HP Neoware model description a c50 unit with a custom XPe image (XPEA), a 400MHz processor, 1GB flash, 512MB RAM, no power cord or power supply, a thin client for the US region an e140 unit with a standard Windows CE image, a 1GHz processor, 1GB flash and 256MB RAM, no power cord, power supply, or keyboard, suitable for all regions a base e140 unit with a custom XPe image (XPEA), a 1GHz processor, 1GB flash and 512MB RAM, a US powercord/power supply/keyboard, and a mouse

e140 CE 1GHz 128F/256R 00 TC ALL
Promo e140 XPEA 1GHz 1GBF/512R AA0 TC
Note: The term customized image often indicates a relatively minor modification. For example, XPEA in the first example is custom because it includes the System Management Server (SMS) agent components. Some custom images have more extensive modifications, but the changes are often as simple as including multiple remote connection components (ICA + RDP + TeemTalk, for example). Additional details on the code and the range of label descriptions will be provided following the December 1st transition.

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4. Chassis Design
Standard Thin Clients Neoware c50
External components rear Key External components, front
(1) Power supply connector (2) Microphone in jack (3) Speaker out jack (4) Serial port (5) Monitor port (6) Parallel port (7) 10/100 BaseT Ethernet port (8) Mouse portPS/2 (9) Keyboard portPS/2 (10) Security slot (not visible here, on top of unit (11) Power indicator LED (12) Network activity indicator LED (13) On/Off switch (14) USB ports

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HP Confidential Neoware e90
External components, rear
External components, front
(1) Power supply connector (2) Microphone in jack (3) Speaker out jack (4) Serial port (5) Monitor port (6) Parallel port (7) 10/100 BaseT Ethernet port (8) Mouse portPS/2 (9) Keyboard portPS/2 (10) USB ports (11) Security slot (12) Power indicator LED (13) Network activity indicator LED (14) On/Off switch

Rear Front

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HP Confidential Neoware e140

External components

(1) Power supply connector (2) Keyboard port PS/2 (3) Mouse port PS/2 (4) Audio line out (5) Microphone in (6) Serial ports (7) Parallel port (8) Analog monitor port (9) 10/100 Based T Ethernet port (10) USB ports (11) DVI video monitor port (12) Network activity indicator LED (13) Power indicator LED (14) On/Off switch

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HP Confidential Specialty Thin Clients Neoware e370
HP Neoware e370 External components Key
(1) Power supply connector (2) Keyboard port PS/2 (3) Mouse port PS/2 (4) Audio out (connected at factory) (5) Audio in (connected at factory) (6) DVI out (connected at factory) (7) Serial port (8) VGA out (9) 10/100 Based T Ethernet port (10) USB ports (11) Network activity indicator LED (12) Power indicator LED (13) On/Off switch (14) DVI in (connected at factory) (15) DC in (connected at factory) (16) DC out (connected at factory) (17) PCMCIA
Bottom rear: monitor left, system unit right
(18) Menu Auto (19) Menu Minus (-) (20) Menu Plus (+) (21) Menu (22) VGA Input

Front of monitor

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HP Confidential Neoware e901

HP Neoware e901

The e901 is an industrial thin client designed to work in harsh conditions. It is designed to work in varying environments, such as freezers, open warehouses, tractor trailers, dusty areas, and outdoor lots. The client was awarded a NEMA 4X/IP56 rating indicating that it qualifies for use in extreme conditions. It is designed to work effectively in both very cold and hot environments with an operating temperature range of -30 C to +50 C. The Neoware e901 is designed to sustain falls and can be exposed to moisture without being damaged. The e901 delivers integrated wireless capabilities into virtually any environment. Data can be input using handheld barcode scanners or by using the Neoware e901 touch screen. The e901 has no hard drive or other moving parts. It is more reliable than hardened personal computers, more secure, since no data can be stored locally, and can be centrally managed using Neoware management software. Features include: o o o o o o o 12.1-inch LCD touch screen, up to 800x600, 8-bit color Built in 802.11b wireless modem and dual diversity RF antennas Built in 10/100 Ethernet connector 1 USB port, 1 PS/2 connector RJ-45 connector 2 serial and 1 parallel port VESA 100mm mounting option

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HP Confidential Neoware m100 The HP Neoware m100 mobile thin client offers all of the benefits of thin clients in a lightweight, portable, and highly secure mobile platform. The m100 contains no fans or moving parts, which gives users superior reliability, silent operation, and long battery life -- over six hours. With the m100, you can secure data from losses due to theft and malware -- no data is stored locally, and access data within a work location or from a remote office location.

HP Neoware m100

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HP Confidential External components
(1) Top cover latch (2) LCD panel (3) Keyboard (4) Quick launch buttons (5) Power (left) and battery (right) status LEDs (6) Touchpad (7) Speakers

Front view

(1) IDE drive LED (2) Caps lock LED (3) Scroll lock LED (4) Num lock LED (5) Quick launch email button (6) Quick launch Internet button

Buttons and LEDs

(7) Power button
(1) USB ports (2) (2) Headphones out (3) Microphone in (4) Wireless LAN LED

Left view

(5) PC card slot (optional)

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HP Confidential (1) Kensington lock slot (2) USB ports (3) (3) LAN port 10/100 base-T (4) Modem port

Rear view

(5) Vents (6) VGA port (7) AC power port
(1) Tilt feet (2) Battery bay (3) Battery release latch (4) Memory bay

Bottom view

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5. Operating Systems

Server OS compatibility The HP Neoware thin client operating systems include support (agent and/or driver components) for the following server environments.

Server operating system compatibility:
Citrix Presentation Server 4.0 including the Desktop Broker feature Citrix Presentation Server 4.5 with ICA 10.0 Citrix Metaframe Presentation Server 3.0 Citrix Metaframe XP Presentation Server Citrix Metaframe 1.x Windows 2000/2003 Server Terminal Services Windows 2000 Advance Server Terminal Services Windows NT 4.0 Terminal Server Edition VMware Virtual Desktop Infrastructure using RDP Linux Terminal Server Project (LTSP) * Most mainframes and midrange servers **
* Requires bios change to PXE boot ** Requires TeemTalk (standard on most HP Neoware thin clients)
Client operating systems Neoware thin clients support Windows XPe, Windows CE, and a Neoware implementation of Linux called Neolinux. Unlike HP, Neoware emphasizes that their standard thin clients can support any of their three embedded operating systems. In other words, a customer who buys an e90 with a Neolinux image can decide later on that they want to use Windows XPe on the client. The client might require some hardware upgrades for flash and RAM but Neoware supports the new image on the client. The Windows operating systems (CE and XPe) on the Neoware thin clients are naturally similar to the Windows CE and Windows XPe images on the HP thin clients. In both cases, the images are built by selecting from a well defined library of Microsoft components so a common look-and-feel is expected. In both cases, typically when Neoware or HP has added enhancements, there are functional/procedural differences. For example: o o o When there are features that are not common to Microsofts standard applets, such as Autologon, HP has the HP Logon Manager while Neoware uses a different applet to accomplish essentially the same function. HP uses the Microsoft Enhanced Write Filter on XPe while Neoware uses their own write filter implementation. Both the Neoware and HP implementations of Windows CE use a Connection Manager/Connection Administrator, but the two tools are dramatically different. The HP tool allows for multiple users with different rights and subsets of the defined connections, the Neoware version seems to assume one user with access to all defined connections.

Neolinux seems more like the previous (pre-HP ThinConnect) version of HPs custom, small footprint Linux than the Debian Linux image used on the t57x5 thin clients. The Neolinux interface is more like a traditional OS than the HP ThinConnect appliance interface, but it is less full featured than the Debian Linux implementation. Both the HP and Neoware Linux versions use some common connection software (rdesktop for RDP and the Citrix ICA component for Linux) but the interface that wraps around that software is different.
Note: The plans for the future OS products on the HP and HP Neoware thin clients are under development. There will be additional training available after the consolidated OS roadmap is established.

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6. Neoware Applications
Neoware developed a suite of applications designed to add to the standard thin client capability and to provide a single source for software to control and manage small to moderate thin client deployments. Decisions are still being made on the best long term plan for the Neoware and existing HP software tools. The objective is to combine the strengths of the various components to create a best in breed combination for the customer. The following list summarizes some key Neoware applications and tools. HP will announce specific plans for these components over the next few months. HP Neoware Image Manager HP Neoware Image Manager helps extend the life of both thin clients and PCs, while improving device and image management. By leveraging Neoware Image Manager's groundbreaking architecture, enterprises large and small can realize the benefits of server-based computing by achieving greater security, reliability, affordability and manageability while extending the life of the desktop. With HP Neoware Image Manager, enterprises smoothly implement centralized on-demand computing and management for heterogeneous desktops. You centrally manage images and define each user's profile in just a few mouse clicks. Quickly configure and deploy new desktops with plug-and-play replacement. You may decide to define several differently tasked images for update, training, call-center, accounting, shipping, diagnostic, point-of-sale, CRM, administrator hard disk drive images, etc. HP Neoware ezRemote Manager HP Neoware ezRemote Manager is a tool thats easy to use and practical for managing HP Neoware thin clients. With a simple installation, point and click commands, no license fees, youre off and running in minutes. Thin client visibility can be centralized with console support for device discovery and asset management. Administrative control expands with support for remote configuration, remote shadowing, connection cloning, image cloning, global image updates, scheduled updates, and snap-ins for modular image changes. HP Neoware Device Manager HP Neoware Device Manager is the most robust, enterprise-class management tool for thin clients. It provides a software dashboard that allows a single professional to track, configure, upgrade, clone and manage thousands of devices easily. Designed for ease of use, HP Neoware Device Manager enables simple and rapid installation, with automatic client registration. It has a user-friendly, Windows Explorer-style graphical user interface, and communication protocols are XML-based. Dynamic configurations can be automatically "pushed" to device upon discovery. A client-side agent delivers fast and reliable communication to and from the server or gateway. Making use of multiple software repositories, HP Neoware Device Manager provides administrative control across complex subnets and NAT-enabled environments. With a unique auto-registration process comes unmatched desktop visibility. A database back-end records and manages asset information. HP Neoware TeemTalk Terminal Emulator Neoware bought the Pericom TeemTalk software emulation product from the Pericom Group. Neoware acquired the full worldwide rights to the software product and the TeemTalk development team from Pericom was absorbed into Neoware. TeemTalk host access software is one of the most widely used terminal emulators in the thin client market. It provides the ability to connect and communicate with applications on mainframes and midrange systems including servers running proprietary OS's, UNIX and Linux systems. TeemTalk can emulate more than 30 different green screen terminals, including IBM 3270, 5250, DEC VT, HP, Wyse and more. And it's built into more than 85% of the millions of thin clients that have been shipped worldwide. The software will be sold as HP Neoware TeemTalk. The specific maintenance and support procedures for what is now a fully owned HP software product are still being defined.

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Appendix A: Model Specifications based on installed OS
Standard Thin Clients HP Neoware c50
Part Number Flash/RAM (MB, DDR) up to 128/256 up to 128/256 up to 1024/512 up to 0/512 ICA/RDP Emulation Browser Video
Linux Windows CE Windows XPe Windows XPe Plus
ICA/Rdesktop ICA/RDP ICA/RDP ICA/RDP
TeemTalk TeemTalk TeemTalk TeemTalk
Netscape Navigator Internet Explorer Internet Explorer 6.0 Internet Explorer 6.0
Up to 1600x1200 at 32-bit color Up to 1600x1200 at 32-bit color Up to 1600x1200 at 32-bit color Up to 1600x1200 at 32-bit color

HP Neoware e90

HP Neoware e140
Part Number Flash/RAM (MB, DDR) up to 128/256 ICA/RDP Emulation Browser Video

ICA/Rdesktop

TeemTalk
Netscape Navigator or Up to 1600x1200 at Firefox 32-bit, DVI up to 1280x1024 Dual and Quad-Head options Internet Explorer Up to 1600x1200 at 32-bit, DVI up to 1280x1024 Up to 1600x1200 at 32-bit, DVI up to 1280x1024 Dual and Quad-Head options Up to 1600x1200 at 32-bit, DVI up to 1280x1024

Windows CE

up to 128/256

ICA/RDP

up to 1024/512

Internet Explorer

Windows XPe Plus

up to 0/512

* The Neoware e140 flashless configuration is sold with Neoware Image Manager which streams applications and Windows operating systems on-demand from a Linux and Windows server to personal computers and thin clients.

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HP Confidential Specialty Thin Clients HP Neoware e370
Part Number Flash/RAM (MB, DDR) 64/128 64/128 ICA/RDP Emulation Browser Video

Linux Windows CE

ICA/Rdesktop ICA/RDP

TeemTalk TeemTalk

Netscape Navigator Internet Explorer
1280x1024 DVI 17" LCD 1280x1024 DVI 17" LCD Available with Touch Screen 1280x1024 DVI 17" LCD Available with Touch Screen

from 512/256

Part Number Flash/RAM (MB, DDR) 512/256 ICA/RDP Network Emulation, browser Video
10/100 Ethernet, internal 802.11b/g, modem
TeemTalk , Internet Explorer
15" TFT XGA panel, 1024x768

HP Neoware e900

Part Number Flash/RAM (MB, DDR) 64/128 ICA/RDP Network Video
10/100 Ethernet plus 802.11b Wireless Ethernet with dual diversity RF antennas
12.1" TFT Active Matrix LCD with Analog Resistive Touch Screen
Note: TeemTalk on Windows XPe for both the Neoware and the HP Thin Clients is essentially identical. Because Neoware acquired TeemTalk from Pericom, with the acquisition of Neoware, HP is also acquiring the worldwide rights to the TeemTalk software product and any subsequent development of the product.

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Appendix B: OS images by platform
Standard Thin Clients HP Neoware c50 software
Operating systems available: Neolinux, Genuine Windows CE, Genuine Windows XP Embedded Local software overview Citrix ICA RDP Basic Internet Explorer Full-function Internet Explorer Netscape Navigator Firefox TeemTalk Emulation - 30+ X Windows (X11R6 / XDM) Acrobat Reader Windows Media Player Java Virtual Machine PPP/DUN RealPlayer Shockwave ThinPrint Macromedia Flash ELO touchscreen support.NET Framework Management ezRemote Manager and ezUpdate Device Manager Altiris Security Read-only file system Locked down user account and configuration HP Neoware Write Filter, Firewall, Security Center VDI Support Leostream VDM (Propero) Provision Networks Citrix DDI support
Snap-in (Add on) Snap-in (Add on) Snap-in (Add on) Snap-in (Add on) Snap-in (Add on) From server From server From server From server From server From server Snap-in (Add on) From server Snap-in (Add on) From server Snap-in (Add on) From server

From server From server

From server Snap-in (Add on) Snap-in (Add on) From server

From server

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HP Confidential HP Neoware e90 software

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HP Confidential HP Neoware e140 software

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HP Confidential Specialty Thin Clients HP Neoware m100 software
Operating system: Genuine Windows XP Embedded Server operating system compatibility: Citrix Presentation Server 4.0 including the Desktop Broker feature Citrix Presentation Server 4.5 with ICA 10.0 Citrix Metaframe Presentation Server 3.0 Citrix Metaframe XP Presentation Server Citrix Metaframe 1.x Windows 2000/2003 Server Terminal Services Windows 2000 Advance Server Terminal Services Windows NT 4.0 Terminal Server Edition VMware Virtual Desktop Infrastructure using RDP Linux Terminal Server Project (LTSP) * Most mainframes and midrange servers **

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Shadowing SKU snap-in SMS Teemtalk Thintune USB Imaging Tool V4 hardware VDI A way to take control of a client remotely typically using a VNC type application. Abbreviation for stock keeping unit used to differentiate units with different characteristics. For example, different versions of the same model number but with different flash and memory Software patch, update applied to a thin client via remote management software (i.e. EZRM EZ Update, Image Manager). Similar to an add-on or Softpaq. Systems Management Server (Microsoft) Enhanced terminal emulation software package. Owned by Neoware, formerly Pericom TeemTalk. A company previously acquired by Neoware. Thintune thin clients and the Thintune OS are used and sold only in EMEA and predominantly within Germany. A method used to reimage a thin client using a bootable usb stick. Often a last resort solution before the unit must be sent back for repair. Newer hardware for the DC, DD and DE models with faster AMD chipset. Virtual Desktop Initiative

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