HP OfficeJet Family Technical Support Solutions Guide

Contents

Subject Chapter 1: Product Information Introduction. Product Description. Product Features. Simultaneous Tasking Features. Product Specifications. Print Cartridges. Software Programs. Media. Media Tray Capacities. Media Print Area. Ordering Information. Chapter 2: Installation and Configuration Introduction. Using Printer Driver Software. Using Microsoft Windows 3.1. Using OS/2. Using DOS Software Applications. Hardware and Software Requirements. Installing the HP OfficeJet LX Software. Running the HP OfficeJet LX Manager. Running the Eclipse FAX SE from the HP OfficeJet LX Manager. Sending a Fax Directly from the PC. Receiving a Fax Directly to the PC. Using Other PC Fax Programs With the HP OfficeJet LX. Installing a Control Panel Overlay. Installing a Print Cartridge. Installing an Interface Cable for Printing. Installing the Power Cord. Installing a Document Catch Tray (optional). Installing an Access Door Assembly. Installing an Output Tray. Installing an Input Tray. Installing a Tray Cover. Loading Paper in the Input (Paper) Tray. Loading Envelopes in the Input (Paper) Tray. Setting the Paper Size in the Menu. Setting Up for Printing. Setting Up for Faxing (U.S., Australia, Canada and Mexico Installations). Receive fax calls only - no voice calls, on a dedicated fax line. Receive voice and fax calls at the same phone number - without an answering machine. Receive voice and fax calls at the same phone number - with an answering machine. Receive fax and voice calls on the same line with distinctive ring. Setting the Reception Mode for Incoming Calls. Setting the Number of Rings to Answer. Selecting Tone or Pulse Dialing. Entering the Date and Time. Entering the Header Information (company name and fax number). 2-2 2-2 2-2 2-3 2-3 2-3 2-3 2-6 2-7 2-8 2-9 2-10 2-10 2-11 2-12 2-13 2-13 2-15 2-15 2-16 2-17 2-18 2-19 2-20 2-21 2-22 2-22 2-23 2-24 2-25 2-27 2-28 2-29 2-30 2-31
1-2 1-2 1-3 1-4 1-7 1-10 1-10 1-10 1-11 1-12 1-13
Subject Setting Up for Faxing (U.K. Installation). Receive fax calls only - no voice calls, on a dedicated fax line. Receive voice and fax calls at the same phone number - without an answering machine. Receive voice and fax calls at the same phone number - with an answering machine. Setting Up for Faxing (Germany Installation). Setting Up for Faxing (France Installation). Receive fax calls only - no voice calls, on a dedicated fax line. Receive voice and fax calls at the same phone number - without an answering machine. Receive voice and fax calls at the same phone number - with an answering machine. Setting Up for Faxing (Netherlands Installation). Receive fax calls only - no voice calls, on a dedicated fax line. Receive voice and fax calls at the same phone number - without an answering machine. Receive voice and fax calls at the same phone number - with an answering machine. Chapter 3: Routine Maintenance
Page 2-32 2-32 2-33 2-33 2-34 2-35 2-35 2-36 2-37 2-38 2-38 2-39 2-40
Introduction. 3-2 Changing a Print Cartridge. 3-2 Exterior Cleaning. 3-3 Chapter 4: Calibration and Adjustment Introduction. 4-2 Print Calib Chart. 4-2 Chapter 5: Problem Resolution Introduction. Multi-Function Task Chart. Problem Solving Process. Typical Questions and Answers. Error Notification: Beeps, Blinking Lights and Messages. Display Messages: What they mean and what to do. Solving Problems While Printing, Faxing or Copying. Diagnostic Codes: What they are, how to read them and what to do. Fax Session Protocol: Diagnostic Code appearances in a communication. Diagnostic Code Descriptions. Communication Error Codes (level 400 and 500). Power-On Initialization Tests. Special Menus and Functions. Service and Factory Menu. Service and Factory Menu Structure. System Error Codes. User-Menu Associated Parameter Structure. Officejet Parameter Descriptions. LIU Identification. Ring Detection and Auto Answering. Eavesdrop Detection and Automatic Answering. Connection Establishment. Pause Control. Dial Tone Detection. Dialing. Call Progress. Modem Configuration.

HP OfficeJet HP OfficeJet LX
HP Reorder Part Number HP C950A (2 meter), or HP C2951A (3 meter)

C2890-90001 C2890-90003

C2891-90001 C2891-90003 C2891-90004 C2891-90005 C2891-90011 C2891-90000 C2891-90006 C2891-90007
C2170-90099 C2890-60064 C2890-40054 C2890-60006 C2890-60160 C2890-60005

Product Information 1-13

Access Door Assembly

part number C289060064

Document Catch Tray Assembly

part number C289060160

Tray Cover

part number C289040054

Output Tray Assembly

part number C289060006

Input Tray Assembly

part number C289060005

Tray Assemblies

1-14 Product Information

Installation and Configuration
Subject Page Introduction. 2-2 Using Printer Driver Software. 2-2 Using Microsoft Windows 3.1. 2-2 Using OS/2. 2-3 Using DOS Software Applications. 2-3 Hardware and Software Requirements. 2-3 Installing the HP OfficeJet LX Software. 2-3 Running the HP OfficeJet LX Manager. 2-6 Running the Eclipse FAX SE from the HP OfficeJet LX Manager. 2-7 Sending a Fax Directly from the PC. 2-8 Receiving a Fax Directly to the PC. 2-9 Using Other PC Fax Programs With the HP OfficeJet LX. 2-10 Installing a Control Panel Overlay. 2-10 Installing a Print Cartridge. 2-11 Installing an Interface Cable for Printing. 2-12 Installing the Power Cord. 2-13 Installing a Document Catch Tray (optional). 2-13 Installing an Access Door Assembly. 2-15 Installing an Output Tray. 2-15 Installing an Input Tray. 2-16 Installing a Tray Cover. 2-17 Loading Paper in the Input (Paper) Tray. 2-18 Loading Envelopes in the Input (Paper) Tray. 2-19 Setting the Paper Size in the Menu. 2-20 Setting Up for Printing. 2-21 Setting Up for Faxing (U.S., Australia, Canada and Mexico Installations). 2-22 Receive fax calls only - no voice calls, on a dedicated fax line. 2-22 Receive voice and fax calls at the same phone number - without an answering machine. 2-23 Receive voice and fax calls at the same phone number - with an answering machine. 2-24 Receive fax and voice calls on the same line with distinctive ring. 2-25 Setting the Reception Mode for Incoming Calls. 2-27 Setting the Number of Rings to Answer. 2-28 Selecting Tone or Pulse Dialing. 2-29 Entering the Date and Time. 2-30 Entering the Header Information (company name and fax number). 2-31 Setting Up for Faxing (U.K. Installation). 2-32 Receive fax calls only - no voice calls, on a dedicated fax line. 2-32 Receive voice and fax calls at the same phone number - without an answering machine. 2-33 Receive voice and fax calls at the same phone number - with an answering machine. 2-33 Setting Up for Faxing (Germany Installation). 2-34 Setting Up for Faxing (France Installation). 2-35 Receive fax calls only - no voice calls, on a dedicated fax line. 2-35 Receive voice and fax calls at the same phone number - without an answering machine. 2-36 Receive voice and fax calls at the same phone number - with an answering machine. 2-37 Setting Up for Faxing (Netherlands Installation). 2-38 Receive fax calls only - no voice calls, on a dedicated fax line. 2-38 Receive voice and fax calls at the same phone number - without an answering machine. 2-39 Receive voice and fax calls at the same phone number - with an answering machine. 2-40

In this chapter you will find information about installing the software applications provided, including the: D D Printer Drivers (including Windows and DOS driver software) HP OfficeJet LX Software (including the HP OfficeJet LX Manager and Eclipse FAX SE (PC fax applications)
You will find information about installing the: D D D D D control panel overlay (if a new one is being installed) print cartridge interface cable for printing power cord document catch tray (installation is optional)
Instructions for installing the following customer orderable and installable parts are also provided: D D D D access door assembly output tray assembly input tray assembly tray cover
You will also be provided information on how to: D D D D D load paper load envelopes set the paper size in the menu set up for printing set up for faxing
Using Printer Driver Software
Detailed information on each of the software installations and their usage is provided in the HP OfficeJet (LX) Users Guide. Also, the applications guides provided with each driver will provide specific information for the installation and use of the software package. Refer to the options listed below to determine which printer driver you need to install to make your computer and software work with the HP OfficeJet. Printer drivers (also called printer software) are software files that control your printer and allow your software application to access the printers features.
Using Microsoft) Windows 3.1
Install the HP OfficeJet Printer Software for Microsoft Windows 3.1 provided with your HP OfficeJet. See the documentation that came with the printer software for installation instructions.

Using OS/2

The HP OfficeJet is compatible with the HP DeskJet printers. Therefore, look for the HP DeskJet 520 or DeskJet 510 printer model selection in OS/2. If it is not available, contact your IBM representative for information. If the HP DeskJet 520 or DeskJet 510 printer is listed, install it with the instructions provided by IBM.
Using DOS software applications
For each DOS software application you use, you must install a specific printer driver. Your DOS software application supplies printer drivers for many printer models. A printer driver that supports your printer features may already be in your software application. Additional information is provided in this section, see Setting Up for Printing.

4. Open the Eclipse FAX Manager and make sure the Notify on Receipt box is checked in the Receive/Setup dialog box.
5. Someone sends you a fax.
A message from Eclipse FAX SE appears, noting that a fax has been received and asking if you want to view the Receive Log. (Notify on Receipt, which you selected in Step 4, controls whether or not this message appears.)
6. Click the Yes button. The Receive Log appears. If necessary, click the Unread Faxes button to display the entry for the fax you just received.
7. Highlight the entry and choose whether to print, delete, or view it. For detailed information on using the Eclipse FAX SE application, refer to the HP OfficeJet LX Users Guide. To receive paper faxes using the HP OfficeJet (LX) and not use the PC, refer to the HP OfficeJet (LX) Users Guide.
Using Other PC Fax Programs With the HP OfficeJet LX
The user can use most Windowsbased PC fax software that supports standard CAS modems with the HP OfficeJet LX. Please note that the HP OfficeJet LX Manager must be installed and running in order to use PC fax software with the HP OfficeJet LX. Hewlett-Packard has tested the following packages for compatibility with the HP OfficeJet LX: D D D D D D WinFax Pro 4.0 and 3.0, from Delrina DataFax 3.1, from Trio Eclipse FAX Professional 1.21 and 6.0, from Phoenix Faxworks Pro 3.0, from Sofnet Ultrafax 3.1, from SoftKey Faxit 1.0 and 2.0, from DCA/Alien
If your installation fails for any reason, refer to the applications installation instructions or see the Troubleshooting section in the HP OfficeJet LX Users Guide.
Note: In order to run the HP OfficeJet LX Manager and Eclipse FAX SE for PC faxing and scanning, you must be running Windows in 386 Enhanced Mode. (To see which mode youre running, choose Help/About Program Manager from your Windows Program Manager menu bar.) If you have an 80386 processor with at least 2 MB of RAM, your PC should run Windows in 386 Enhanced Mode by default. If you have a 386 PC with at least 1 MB of RAM but your PC does not run Windows 386 mode by default, you can cause it to run in this mode by typing WIN/3 to run Windows, rather than WIN.
Installing a Control Panel Overlay
Each HP OfficeJet is shipped with a control panel overlay installed, appropriate for the country of destination for the product. The overlay has the HP logo and OfficeJet name as well as the control panel button names printed on it. If an overlay needs to be installed, remove the protective cover from the back of the overlay and carefully position the overlay on the control panel. Then press the overlay into place.

Enter header number

Enter header number 619 5551234
Up to 20 characters are allowed, including numbers, spaces, dashes (), and the plus sign (+). Use the Space button to enter a space. Use the Redial/Pause button to enter a 2-second pause, indicated by a dash (). Use the Symbols button to enter a plus sign (+) before the country code when dialing your fax number from another country. (For example, +5551234.) The country code for the U.S. and Canada is 1. For more information about international calls, contact the telephone company.
8. Press Enter/Save to save the fax number you entered and return to the Ready display.
Ready Fax/TAM Sep-20-94 08:15 AM
Installation and Configuration 2-31
Setting Up for Faxing (U.K. Installation)
The following types of installations are the ones recommended for use with the HP OfficeJet LX to achieve the best call-handling results. While other situations are possible, it is recommended that one of these be used. Determine which installation most closely meets the users needs and follow the instructions given. D D D Receive fax calls only no voice calls, on a dedicated fax line. Receive fax and voice calls at the same phone number without an answering machine. Receive fax and voice calls at the same phone number with an answering machine.
After selecting the best installation to meet the user needs, the correct reception mode and certain station specific information will need to be set up. The procedures to accomplish this are in the following topics which are presented in the HP OfficeJet LX Users Guide: D D D D D Setting the Reception Mode for incoming calls. Setting the number of rings to answer. Selecting Tone or Pulse dialing Entering the Date and Time Entering the header information (company name and fax number).
Refer to the HP OfficeJet LX Users Guide for use with the Mercury Telephone Network System. Using an HP OfficeJet LX with the HP OfficeJet LX Manager and Eclipse FAX SE to control faxing is briefly described earlier in this section. Detailed information is provided in the HP OfficeJet LX Users Guide. Reception mode in an HP OfficeJet LX is set during installation of the software, but can be changed using the HP OfficeJet LX Manager software by selecting the Receive Mode in the Receive Fax Setup dialog box as described in the HP OfficeJet LX Users Guide.

Fax Session Protocol: Diagnostic Code appearances in a communication
The HP OfficeJet is designed as a group 3 facsimile machine. Group 3 facsimile protocol has a set of rules that govern communication between a fax transmitter and receiver. The document to be sent is placed in the automatic document feed mechanism of the sending machine. Pressing a button will call the fax number of the receiving fax machine and start the electronic protocol (handshaking). The two fax machines then communicate to ensure a good connection and that the transmitter selects only those options that the receiver can properly handle. Communications are conducted in phases with different signal exchanges occurring during the phases. The phases are described in the following paragraphs. The protocol exchange given in the following diagram shows the different phases and which diagnostic codes could typically appear in each of those phases. Diagnostic codes can be used by a customer support representative to diagnose fax transmission (send and receive) problems.

5-22 Problem Resolution

Phase A - Call Setup: The calling fax machine dials the number of the receiving fax machine. The ring signal and the CNG calling tone (0.5 sec duration, 1100 Hz frequency, sent at 3 sec intervals) are received at the called fax machine. The CNG tone beeps indicate the call is from a fax machine instead of a voice call. The called fax machine answers the ring signal by going off-hook and preparing for the incoming call. The receiving fax machine can be designated to have the ac power OFF until the ring signal appears. Also, some fax machines answer an call immediately, so the ring may not necessarily be heard by a person. After answering the ring, the called fax machine waits 1 second, sends a 3 second long 2100 Hz CED tone followed by 75 milliseconds of silence. Phase B - Premessage Procedure: The called fax machine sends its digital identification signal (DIS) at 300 bits/sec identifying its capabilities, including option features. Upon hearing this distinctive signal, the caller presses the SEND button to connect the fax to the telephone line (all HP OfficeJets do this automatically, so the user doesnt need to). The calling fax machine automatically sends a digital command signal (DCS), locking the called unit into the capabilities selected. The calling fax machine sends a high-speed training signal (TCF) for the data modem. The called fax machine then sends a confirmation to receive (CFR) signal to confirm that the receiving modem is trained (adjusted for low-error operation) and that the fax machine is ready to receive. Phase C - Message Transmission: The calling fax sends a training signal and then a picture signals for the entire page being sent. Phase D - Postmessage Procedure: The calling fax machine sends an end of message (EOM) command which switches the fax modem back to 300 bits/sec and signals that the message has been sent and there are no pages to follow. If there are more pages to follow, the calling fax machine sends a multiple page (MPS) command. The called fax machine sends a message confirmation (MCF) indicating the page was received successfully. Phase E - Call Release: The calling fax machine sends a disconnect (DCN) signal and both fax machines disconnect from the telephone line. Use the following mnemonic descriptions when referring to the protocol diagram on the next page. D D D D D D D D D D D D D D D D D CNG CED DIS DCS TCF CFR MPS EOM MCF DCN EOP RR CTC PRI PPS EOR RTN calling tone 1100 Hz, ON 0.5 sec, OFF 3 sec 2100 Hz

3rd digit

4th digit

5th digit

6th digit

7th digit

Problem Resolution 5-25
DIAGNOSTIC CODES (Continued) 8th digit Modem baud rate speed used. [0] = 2400 bps [1] = 4800 bps [2] = 7200 bps [3] = 9600 bps [4] = 12000 bps [5] = 14400 bps Always set to 0. Miscellaneous. [1] = This journal entry needs to be printed [2] = This was a Remote Diagnostic session [4] = This was a PC send session [8] = not used (send only) Used to identify errors in the transmission of a fax to a remote receiver. [0] = NULL XMT (XMT = transmit) [1] = MPS XMT [2] = EOP XMT [3] = EOM XMT (EOM = end of message) [4] = NULL XMT/RR REC [5] = MPS XMT/RR REC [6] = EOP XMT/RR REC [7] = EOM XMT/RR REC [8] = NULL XMT/CTC REC [9] = MPS XMT/CTC REC [A] = EOP XMT/CTC REC [B] = EOM XMT/CTC REC (send only) Used to identify errors in the transmission of a fax to a remote receiver. [1] = PRI [2] = PPS [3] = PPS-PRI [4] = EOR [5] = EOR-PRI [8] = RTN received (RTN = indicated line noise, subsequent [9] = PRI/RTN received pages should be sent at a lower baud rate) Communication error code. Only displayed if there is an error condition. Refer to the Communication Error Code table in this section on the following pages. Communication error code. Only displayed if there is an error condition. Refer to the Communication Error Code table in this section on the following pages. Communication error code. Only displayed if there is an error condition. Refer to the Communication Error Code table in this section on the following pages

9th digit 10th digit

11th digit

12th digit

13th digit 14th digit 15th digit

5-26 Problem Resolution

Communication Error Codes (level 400 and 500)
An error in communication detected during a fax transmission or reception will cause a three-digit error code to appear in positions 13 through 15 of the diagnostic code. Each fax transaction will have a corresponding diagnostic code, but the error code positions will only be added if an error occurs. All communication error codes will be either 400 level (receive errors) or 500 level (transmit errors). A knowledge of T30 protocol is recommended to fully understand the diagnostic codes. This table briefly describes the T30 states and corresponding numeric value for Receive (RCV) and Transmit (XMT). NUMERIC STATE RCV XMT 0 R T 1 F A 2 III D 3 VII I II 4 VIII VIIa E 5 IX VIIb IV V 6 VIIIa VI 7 IXa * 8 X * 9 B C

Irrelevant response Time-out ERR transmitted

473 474

DCN received Line disconnect

475 481

Irrelevant response Irrelevant response

5-30 Problem Resolution

COMMUNICATION ERROR CODES (Continued) TRANSMIT ERRORS (500 level codes) Code numbers not listed are not used CODE DESCRIPTION Line busy DCN received COMMENTS Busy tone detected during initial handshake. BUSY displayed on journal. A DCN was received in a command frame that was received in response to CNG. The remote side ended the session by sending DCN (disconnect) very early in the session setup. Between 2 HP OfficeJets, you can cause this condition by pressing STOP on the receiving unit immediately upon seeing the Answering. display. Receiver sent DCN and dropped the line after waiting 3 seconds for a received frame or the line signal was gone more than 0.2 seconds. Command following CNG was not valid. T1 timer elapsed and no response received. No answer displayed on journal report. Receiver is non-compatible for customizable functions. Receiver is non-compatible or polling was requested and denied. You were polled and there was no document to send. The polling unit does not look at the DIS which says we do not have a document to poll and requests us to send one anyway. Timer has elapsed. DCN was received in a response frame following the training phase. The remote side ended the session by sending DCN (disconnect) during the session setup. Between 2 HP OfficeJets, you can cause this condition by pressing STOP on the receiving unit immediately upon seeing the Connecting. display. Receiver sent DCN and dropped the line after waiting 3 seconds for a received frame or the line signal was gone more than 0.2 seconds. No response was received on all 3 attempts to establish connection with DCS.We lost connection with the receiver, either because the line dropped or because the receiver hung up. Failure to sync with the remote unit. The line may be defective which keeps the remote unit from seeing the DCS command. Fallback in modem speed is needed but impossible (for example: receiver supports V.29 but V.27 is needed). All attempts to train with the remote unit have failed. The HP OfficeJet attempts to train at 9600, 7200, 4800 and 2400 baud. (Continued on next page)

513 514

Irrelevant response Time-out Incompatible remote receiver Incompatible remote receiver Polling password incorrect No documents to be polled

515 521

Time-out DCN received
No response on all retries

Identification received

Fallback impossible

Problem Resolution 5-31

COMMUNICATION ERROR CODES (Continued) TRANSMIT ERRORS (500 level codes continued) Code numbers not listed are not used CODE DESCRIPTION Irrelevant response Irrelevant response DCN received Line disconnect COMMENTS The response received following the DCS + training was not valid (expected CFR). The response received following the transmission of MPS, EOP, EOM was incorrect. Check diagnostic bits 11 and 12. DCN was received in a response to the transmittal signal. Check diagnostic bits 11 and 12. Receiver sent DCN and dropped the line after waiting 3 seconds for a received frame or the line signal was gone more than 0.2 seconds. The connection was lost either because the line was dropped or the receiver hung up. Fallback in the transmission of post messages is not possible. Remote receiver does not respond with a RTP or RTN or the transmitter cant retransmit. If the session is non-ECM and the receiver responded RTN after the sending unit sent a page, the sending unit will train down to a slower speed for the next page. After 2400 baud fails, the unit cannot train down any slower and reports error code 535. In ECM mode, the error might be possible, but the sequence would be different (not using RTN). Occurs in non-ECM mode when there are many errors on a page. The page received was not readable. The user has disconnected the line after the voice session without continuing the fax session. The T3 operator intervention timer has expired. The response received after the transmission of a voice request to the remote sender was not a DIS. DCN was received in a response to the transmitted signal. Check diagnostic bits 11 and 12. Receiver sent DCN and dropped the line after waiting 3 seconds for a received frame or the line signal was gone more than 0.2 seconds. The connection was lost with the receiver either because the line was lost or the receiver hung up. The response received following the transmission of PPSNULL, PPS-MPS, PPS-EOM was incorrect. Check diagnostic bits 11 and 12. System is unable to receive a valid ECM transmission at any baud rate. (Continued on next page)

534 535

No response on all retries Fallback impossible

551 552

At least one page not confirmed Phone disconnected Time-out Irrelevant response DCN received Line disconnect

553 554

No response on all retries Irrelevant response

5-32 Problem Resolution

COMMUNICATION ERROR CODES (Continued) TRANSMIT ERRORS (500 level codes continued) Code numbers not listed are not used CODE DESCRIPTION DCN received Line disconnect COMMENTS DCN was received in a response to the transmitted signal. Check diagnostic bits 11 and 12. Receiver sent DCN and dropped the line after waiting 3 seconds for a received frame or the line signal was gone more than 0.2 seconds. The connection was lost with the receiver either because the line was lost or the receiver hung up. The response received following the transmission of PPSNULL, PPS-MPS, PPS-EOM was incorrect. Check diagnostic bits 11 and 12. Set by a transmitter (ECM) when it aborted retransmissions of current block/page/document after 4 unsuccessful retries and possible fallbacks in modem speed. ERR was received from the receiver in response to EOR MPS, -EOP, -EOM, or -NULL.

D An error report will include a more detailed listing of the diagnostic code. The same method used to navigate and select user menu functions is also used for the Service and Factory Menu. All the various functions and tests available in the Service and Factory Menu are listed in the following paragraphs. Show Code Revision: The current firmware revision level is displayed for 5 seconds. Show Failure Code: Factory Defaults: The last system error failure code is displayed for 5 seconds. Sets all user and parameter settings to default. Once selected, pressing the Start/Copy button will continue the default procedure. Pressing any other button will exit the selection. The HP OfficeJet must be powered OFF and then ON to begin using the default values. This menu item may also be selected by pressing the * and 1 buttons simultaneously while powering the unit ON. Will set the front panel display to the selected language option. Available options are English, Dutch, French, and German. The default language setting is determined by the Line Interface Unit installed as prescribed by the units country of destination for shipment. The distance between the page detect sensor and the location of the scanner will vary between machines due to parts tolerances. This variation affects the top scanning margin. The scanner position calibration will adjust the top margin. The Print Calib Chart is used for this procedure and contains the following features: 1. A check to see if a calibration is successful or needed. 2. Instructions on how to perform the calibration. 3. Calibration scale used to select the correct parameter value. To check if a calibration is needed, first print the Calibration Chart. Then cut the top of the chart along the dotted line. Set the HP OfficeJet copy reduction setting to 100%. Make one copy of the chart by feeding the top end first into the document feeder. If the hour-glass figure printed on the chart is either completely visible or not visible at all, a calibration is needed. Ideally, onehalf of the hour-glass figure should be visible. A detailed description of this procedure is provided in chapter 4 of this manual.

Set Panel Language:

Print Calib Chart:

Problem Resolution 5-37

Print Stored Params: A four-page hard copy printout of all parameter values. The report provides the following: 1. Parameter number. 2. Brief parameter description. 3. Current parameter values. 4. Default parameter values if different from the current value. Change Stored Params: Provides the ability to change the value of any parameter. After selecting this item, the procedure to change a parameter value is as follows: 1. Type in the parameter number to be changed, then press Enter/Save. 2. Type in the desired parameter value, then press Enter/Save. The new value is now stored and will be retained even if the unit is powered OFF. Remote Operations: Allows parameter values to be sent to, or received from, a remote or local device. There are four menu selections available from this menu item as follows:

Units 0 = FALSE 1 = TRUE

= FALSE 1 = TRUE ms (0 ms to 15000 ms)

Problem Resolution 5-51

Parameter # Modem loop current detection delay. The delay that occurs before starting the loop current failure test. Allows time for the network to settle after dialing and prevents open switch interrupts from falsely being interpreted as problems with the connection. Country Default United States 0 Canada (French) 0 Mexico 0 Australia 10000 France 10000 Germany 10000 Netherlands 10000 United Kingdom 10000 Modem loop current evaluation time. Maximum time the machine will wait for loop current before dialing when performing a loop current test. Country Default United States 0 Canada (French) 0 Mexico 0 Australia 4000 France 4000 Germany 4000 Netherlands 4000 United Kingdom 4000 Telset loop current test enable. Controls whether a telset loop current test is performed before OfficeJet is connected to the external line. The presence of loop current would indicate that a downstream telephone is active. If TRUE, the machine will check for telset loop current. Country Default United States 1 Canada (French) 1 Mexico 1 Australia 1 France 1 Germany 1 Netherlands 1 United Kingdom 1 Telset loop current detection time minimum. Minimum time that continuous telset loop current must be absent to be evaluated as absent. Once absent the line is considered available. Country Default United States 1000 Canada (French) 1000 Mexico 1000 Australia 1000 France 5000 Germany 1000 Netherlands 1000 United Kingdom 1000 Description Units 1 ms (50 ms to 15000 ms) 0 = FALSE 1 = TRUE 1 ms (0 ms to 15000 ms) 1 ms (0 ms to 15000 ms)

5-52 Problem Resolution

Pause Control
Parameter # Description Units

43 Pre dial pause mode. Specifies what type of pause OfficeJet will perform before dialing. If BLIND WAIT, the WAIT BEFORE BLIND DIALING delay will be used before dialing. If CHECK FOR TONE, a PSTN dial tone must be detected before dialing. If CHECK FOR SPECIAL TONE, a special dial tone must be present. If CHECK FOR TONE OR BUSY, either a PSTN dial tone or busy tone must be detected. If a busy tone is found, the call will be aborted. Country Default United States 0 Canada (French) 0 Mexico 0 Australia 0 France 1 Germany 1 Netherlands 1 United Kingdom 0 Inter dial pause mode. Determines how a pause character is a dial string is processed. If BLIND WAIT, then the character is processed as a simple delay of duration TIME OF EACH PAUSE. If CHECK FOR TONE, then the character is processed as a wait for PSTN dial tone. If CHECK FOR SPECIAL TONE, then the character is processed as a wait for special dial tone. Country Default United States 0 Canada (French) 0 Mexico 0 Australia 0 France 2 Germany 0 Netherlands 0 United Kingdom 0 Wait before blind dialing. Delay from OFF hook to the start of dialing when blind dialing. Country Default United States 2000 Canada (French) 2000 Mexico 2000 Australia 2200 France 2000 Germany 2500 Netherlands 5000 United Kingdom = BLIND WAIT 1 = CHECK FOR TONE 2 = CHECK FOR SPCL TONE 3 = CHECK FOR TONE OR BUSY 0 = BLIND WAIT 1 = CHECK FOR TONE 2 = CHECK FOR SPCL TONE 1 ms (500 ms to 15000 ms)

Final Exam-1

HP OfficeJet Family TSSG Final Exam Questions
Answer the following questions by filling in the correct circle on side 2 of the Final Exam Answer Sheet. 1. HP OfficeJet machines use one print cartridge (P/N ____________). A. B. 51626A PC289X
2. The HP OfficeJet can be used with the following printer driver(s). A. B. C. D. Windows DOS neither of the above both DOS and Windows
3. How much printer memory is available in the HP OfficeJet? A. B. C. 512 KB 1 MB 16 kB
4. Which HP OfficeJet feature allows your unit to request a fax transmission from a compatible remote unit? A. B. C. D. Deferred transmission Polling Print from PC A and C
5. HP OfficeJets can be set to simultaneously print a print job and receive faxes? A. B. True False
6. Instructions for performing the scan position calibration procedure are found in: A. B. C. D. Chapter 1 of the TSSG Chapter 2 of the TSSG Chapter 4 of the TSSG Chapter 6 of the TSSG
7. The HP OfficeJet can make copies and receive faxes at the same time? A. B. True False

Final Exam-2

8. If a customer asks how to connect an answering machine to use with the HP OfficeJet, you would find the procedure in: A. B. C. D. Chapter 5 of the TSSG Chapter 3 of the TSSG Chapter 2 of the TSSG Chapter 1 of the TSSG
9. When a print cartridge runs out of ink in the HP OfficeJet, the following occurs: A. B. C. D. A 500 level information code appears in the display. The message, Out of Ink, Replace Pen appears in the display. A message is sent to a computer requesting a print cartridge replacement. All of the above.
10. A diagnostic code containing a 400 level communication error code extension indicates a _______ problem. A. B. C. D. transmit copy print receive
11. The recommended reception mode on the HP OfficeJet for a customer with no answering machine who normally receives voice and fax calls is: A. B. C. D. Auto mode Manual mode Fax/TAM mode Distinctive Ring mode
12. The list of customer available resources for technical assistance is found in chapter ________ of the TSSG. A. B. C. D. 5 2
13. Part numbers of orderable supplies and accessories are found in: A. B. C. D. Chapter 6 of the TSSG Chapter 5 of the TSSG Chapter 1 of the TSSG Chapter 3 of the TSSG

Final Exam-3

14. A delayed send fax from the automatic document feeder can be sent while a print job is printing? A. B. True False

15. HP OfficeJet printer control and printer feature access is through the: A. B. C. HP OfficeJet menu Printer drivers Remote diagnostic feature
16. When using the HP OfficeJet with an answering machine to receive fax and voice calls, the recommended reception mode is: A. B. C. D. Distinctive ring Manual Auto Fax/TAM
17. HP authorized dealers who have a current U.S. Dealer Channel Agreement are eligible to participate in the HP Dealer Premier Support Program. A. B. True False
18. The meanings of the digits in the diagnostic code that is printed on a fax log report can be found in: A. B. C. D. Chapter 6 of the TSSG Chapter 5 of the TSSG Chapter 4 of the TSSG Chapter 3 of the TSSG
19. The HP Express Exchange program will deliver a _____________ unit to the user. A. B. C. customers own purchased and repaired remanufactured new
20. HewlettPackard Company service and support resources available to the customer include: A. B. C. D. HP Customer Information Center HP Customer Support Center HP FIRST All of the above

Final Exam-4

21. Paper size, Reception modes and Speed Dial numbers can be set through the HP OfficeJet display menu? A. B. True False.
22. In the Technical Support Solutions Guide, problem solving information is provided in chapter A. B. C. D. 5 3
23. The number of rings to answer setting is ONLY used in the ________ reception mode. A. B. C. Manual Auto Fax/TAM
24. To access the Service and Factory menu, press the _____ and _____ buttons simultaneously while powering the unit ON. A. B. C D 4,7 Start , Menu Load Eject , Reset *,7
25. To transfer user settings from one HP OfficeJet to another locally, you must connect the two units with a phone cord and press the _____ and _____ buttons on each while powering them ON. A. B. C. D. 4,7 *,4 *,7 *,*

Final Exam-5

Technical information in this document is subject to change without notice. CopyrightE 1996 Hewlett-Packard Company Printed in USA 2/96

Part Number

59636862EUS

*5963-6862EUS*

HP Officejet 5505 All-in-One Printer, Fax, Scanner, Copier

Datasheet

With the HP Office 5505 you will get professional photo qualityup to 4800-optimzed dpi1 color and laser-quality laser-quality black text. Plus fax, scan or copy a variety of material using the flatbed design. With the automatic automatic document feeder you can fax, scan and copy up to 20 pages while you attend to other matters. Fax in in black or color without a PC with 33.6 Kbps modem and mutiple speed dials. Enjoy all-in-one convenienceprint, convenienceprint, fax, scan and copy in color from one compact product!
Up to 4800 x 1200-optimized dpi color and 1200-input dpi.
Reliable and versatile, HP delivers outstanding printing plus flatbed faxing, scanning, and and copying.
Professional photo quality

Performance

Print up to 4800-optimized dpi color and laser-quality black Print up to 15 pages per minute laser-quality black and up black text. up to 11 in color. Quality scanningup to 600 x 2400-dpi optical resolution reliableintegrated, proven technologybacked by HP Custo resolution and 36-bit color. Customer Care, service and support. Photo softwareincluded HP Photo &; Imaging Software is On-screen low-ink warning alerts you before a cartridge runs is easy to learn and use. runs out of ink. Print or copy photos with borders or 4 x 6-inch photos without without borders2. HP Instandt Share quickly and easily email photos without without attachments or slow downloads.

Versatile flatbed

Fax, scan or copy a variety of materialsincluding booksusing booksusing flatbed design.
Automatic document feeder
Fax, scan and copy up to 20 pages while you attend to other other matters.

Powerful faxing

Fast, black or color faxing without a PC with 33.6 Kbps modem modem and multiple speed dials.

All-in-one convenience

Up Print, fax, scan and copy in color from a single, space-saving, to 4800 x 1200-optimized dpi color and 1200-input dpi. 2 Using 4 x 6.5-inch HP Premium Plus Photo Paper. space-saving, compact product. Easy color copies right at your deskno PC requiredup requiredup to 15 copies per minute black, 11 color. Easy-to-use control paneltext LCD and one-touch buttons buttons help complete many tasks without a computer.
Print up to 15 pages per minute laser-quality black and up up to 11 in color. reliableintegrated, proven technologybacked by HP Customer Customer Care, service and support. On-screen low-ink warning alerts you before a cartridge runs runs out of ink.
Up to 4800 x 1200-optimized dpi color and 1200-input dpi. Using 4 x 6.5-inch HP Premium Plus Photo Paper.

Technical specifications

Print technology Print resolution Print speed Printer languages Duty Cycle (maximum monthly volume) Fax resolution Fax speed HP Thermal Inkjet
Black best: Up to 1200 x 1200 dpi; Color: 1200 x 1200 dpi (up to 4800 x 1200-optimized dpi when printing from a computer on premium photo paper using 1200 x x 1200-input dpi); Print resolution technology: PhotoREt III Black: Up to 15 ppm; Color: Up to 11 ppm Lightweight Imaging Device Interface Language (LIDIL) 1500 Black: 200 x 200 dpi (photo black mode, with halftoning on) 3 sec per page (Based on ITU-T Test image #1 at standard resolution. More complicated pages or higher resolution may reduce the number of pages stored in memory.) memory.)

Fax modem/Fax memory/Speed dialing Fax memory: 55; Fax modem: 33.6 Kbps; Speed dialing: 80 Fax features supported Printing capabilities Scan resolution Color bit depth Scan speed Scanner type/scan input modes Maximum document scan size Copy resolution Copy speed Copier features Copier settings Connectivity Paper handling Media types Media sizes Media weights Memory Display type/size Auto fax reduction, color faxing, auto redial, delayed sending, fax/PC interface (send only), answer mode (auto-answer, user sets number of rings), speaker sound with with volume control (3 settings - off, soft, loud) Direct printing capability: No; Borderless printing capability: Yes, borderless 4 x 6-inch photos with HP Premium Plus Photo paper (4 x 6.5 inches) Optical: 600 dpi; Hardware: 600 x 2400 dpi optical; Enhanced: Up to 19200 dpi enhanced (maximum dpi is limited by available computer memory, disk space, and other other system factors) Color: 36 bit; Gray scale: 256 Preview scan: 30 sec Scanner type: Flatbed 8.5 x 14 in Black text and graphics: Up to 600 x 1200 dpi; Color text and graphics: Up to 1200 x 1200 dpi Black 15 cpm; Color 11 cpm Maximum number of copies: Up to 99 copies; Reduction/enlargement: 50 to 400% from glass; 50 to 200% from ADF Stand-alone copying: fit-to page (from glass only), 100%, reduce/enlarge Standard connectivity 1 USB Input: 100-sheet input tray, 20-sheet ADF; Input capacity: Up to 100; envelopes: Up to 10; transparencies: Up to 30; labels: Up to 20; cards: Up to 30; Output: 25-sheet 25-sheet output tray; Output capacity: Up to 25; envelopes: Up to 5; transparencies: Up to 10; cards: Up to 10 Paper (plain, inkjet, photo), envelopes, transparencies, labels, cards, HP premium media, iron-on transfers 3 x 5 to 8.5 x 14 in (using ADF) Media weights - US: US letter: 20 to 24 lb, legal: 20 to 24 lb, envelopes: 20 to 24 lb, cards: up to 110 lb index maximum, 4 x 6 photo: up to 145 lb 16 MB Display type: Text LCD
Standard operating systems Operating environment Microsoft Windows 98, 98 SE, Me, 2000 Professional, XP; Macintosh OS 9.1, X Recommended temperature - fahrenheit: 59 to 90 F; Recommended temperature - centigrade: 15 to Minimum system requirements to 32 C; Maximum temperature - fahrenheit 41 to 104 F; Maximum temperature - centigrade 5 to For all systems: CD-ROM drive, available USB port, Internet access and sound card (recommended), to 40 C; Storage temperature - fahrenheit: -40 to 140 F; Storage temperature - centigrade: -40 to (recommended), SVGA 800 x 600 monitor with 16-bit color, Microsoft Internet Explorer 5.01 or higher to 60 C; Operating humidity range: 15 to 85% RH; Non-operating humidity range: 15 to 85% RH higher and Adobe Acrobat 4 or higher (recommended), HP Memories Disc Creator software requires Acoustics requires CD-Writer and 700 MB RAM of additional hard disk space, full-color scanning requires addtional Sound power: Color printing: 5.5 B(A); black and white print normal: 6 B(A); black and white copy: 6 addtional 50 MB hard disk space; 6 B(A); Idle: 3.3 B(A); Sound pressure: Color printing: 44 dB(A); black and white print normal: 48 dB(A); For PC: any Intel Pentium II or Celeron processor (Pentium III or higher recommended); Microsoft Windows dB(A); black and white copy: 48 dB(A); Idle: 21 dB(A) Windows 98, 98 SE, Me, 2000 Professional or XP; 128 MB RAM for 98, 98 SE, Me, 2000, XP (256 Power requirements (256 MB or higher recommended for all operating systems); 950 MB available hard disk space for software Input voltage: 100 to 240 VAC (+/- 10%); input frequency: 50/60 Hz (+/- 3Hz); current: 1 amp maximum software installation for 98, 98 SE, Me (1.1 GB recommended); 1.1 GB available hard disk space for maximum for software installation for 2000, XP (1.2 GB recommended); Power consumption For Macintosh: G3 processor (G4 or higher recommended); Mac OS 9.1 or OS X; 64 MB RAM for 75 watts maximum for 9.1 (128 MB or higher recommended); 128 MB RAM for Mac OS X (256 MB or higher recommended); Warranty recommended); 100 MB available hard disk space for software installation for OS 9.1, 200 MB for OS One-year limited hardware warranty backed by HP Customer Care, service and support; one-year technical OS X (Windows 95, 3.1, NT 4.0, DOS, Mac OS 9.0 and earlier not supported) technical phone support Dimensions (w x d x h)/Weight Dimensions - US: 18 x 11.3 x 9.25 in (18 x 17.8 x 9.25 in with trays extended); Dimensions - metric: metric: 454 x 288 x 235 mm (454 x 452 x 235 mm with trays extended); Weight - US: 11.8 lb; Weight Weight - metric: 5.33 kg Operating environment Recommended temperature - fahrenheit: 59 to 90 F; Recommended temperature - centigrade: 15 to to 32 C; Maximum temperature - fahrenheit 41 to 104 F; Maximum temperature - centigrade 5 to to 40 C; Storage temperature - fahrenheit: -40 to 140 F; Storage temperature - centigrade: -40 to to 60 C; Operating humidity range: 15 to 85% RH; Non-operating humidity range: 15 to 85% RH Product Number: Q3438A Acoustics

HP is a registered trademark of the Hewlett Packard Company. All other trademarks normal: 6 B(A); their respective owners. Microsoft is a registered trademark of Sound power: Color printing: 5.5 B(A); black and white print are the property of black and white copy: 6 of Microsoft Inc. Windows is a registered trademark of Microsoft Inc. This listing of non-HP products does not constitute an endorsement by Hewlett Packard Company. 6 B(A); Idle: 3.3 B(A); Sound pressure: Color printing: 44 dB(A); black and liable print normal: 48 dB(A); Company. Nothing herein should be constured as constituting an additional warranty. HP shall not bewhite for technical or editorial errors or ommissions contained contained herein.
dB(A); black and white copy: 48 dB(A); Idle: 21 dB(A) Power requirements Input voltage: 100 to 240 VAC (+/- 10%); input frequency: 50/60 Hz (+/- 3Hz); current: 1 amp maximum maximum Power consumption 5983-0192ENUC 75 watts maximum Warranty One-year limited hardware warranty backed by HP Customer Care, service and support; one-year technical technical phone support
For more information visit our website at www.hp.com

Ordering Information

HP Officejet 5505 HP 56 Black Inkjet Print Cartridge 19 ml HP 57 Tri-color Inkjet Print Cartridge 17 ml HP Business Communication Paper & Film HP Bright White Inkjet Paper, 8.5 x 11 inches, 500 sheets HP Matte Brochure and Flyer Paper, 8.5 x 11-inches, 100 sheets HP Premium Inkjet Transparency Film, 8.5 x 11-inches, 20 sheets HP Premium Inkjet Transparency Film, 8.5 x 11-inches, 50 sheets HP Premium Presentation Paper, 8.5 x 11-inches, 200 sheets HP Professional Glossy Inkjet Brochure and Flyer Paper, glossy on both sides, 8.5 x 11-inches, 50 sheets HP Tri-fold Matte Brochure Paper, 8.5 x 11-inches,100 sheets HP Photo Papers HP Inkjet Non-glossy LX Paper, 8.5 x 11-inches, 200 sheets HP Matte Photo and Project Paper, 8.5 x 11-inches, 50 sheets HP Photo Paper, 8.5 x 11-inches, 20 sheets HP Photo Paper, 8.5 x 11-inches, 50 sheets HP Premium Glossy Photo Paper (Fast dry time), 8.5 x 11-inches, 15 sheets HP Premium Glossy Photo Paper (fast dry time), 8.5 x 11-inches, 50 sheets HP Premium Glossy Photo Paper, 4 x 6-inches, 60 sheets HP Premium Glossy Photo Paper, 4 x 6-inches, 20 sheets HP Premium Glossy Photo Paper, 8.5 x 11-inches, 100 sheets HP Premium Photo Matte Paper, 4 x 6-inches, 100 sheets HP Premium Plus Glossy InkJet Photographic Paper, 8.5 x 11-inches, 20 sheets HP Premium Plus Glossy Photo Paper, 8.5 x 11-inches, 100 sheets HP Premium Plus Matte Inkjet Photographic Paper, 8.5 x 11-inches, 20 sheets HP Premium Plus Matte Photo Paper, 8.5 x 11-inches, 50 sheets HP Premium Plus Soft-floss Photo, 4 x 6 inches, 100 sheets HP Premium Plus Soft-gloss Photo, 8.5 x 11-inches, 25 sheets HP Premium Plus Soft-gloss Photo, 8.5 x 11-inches, 25 sheets HP Professional and Flyer Paper, Matte, 8.5 x 11-inches, 50 sheets HP Creative Papers HP Gloss postcards, 8.5 x 11-inches, 50 sheets HP Iron-on Transfers, 8.5 x 11-inches, 6 sheets HP Matte Note Cards (Half-fold), 6 x 8-inches, 30 cards HP Matte Post Cards, 4.25 x 5.5-inches, 50 sheets Accessories HP USB interface cable - Type 'A' connector to type 'B' connector 6.6 ft (2 m) long Universal Serial Bus (USB) interface cable - Type 'A' connector to type 'B' connector - 3.0m (9.8ft) long C6518A C6520A Q5516A Q5523A Q5505A Q5513A 51634Y Q5499A C1846A Q1785A C6039A C6979A Q1989AC Q1988AC Q5494A Q6563A C6831A Q5493A C6950A Q5450A Q6564A Q6569AC Q6569A C6955A HPB1124 Q5445A C3828A C3834A Q5449A C6817A Q5443A

Part Number

Q3438A C6656A C6657A

Ordering information

What's in the box HP Officejet 5505 All-in-One HP 56 Black Inkjet Print Cartridge Cartridge (19 ml) HP 57 Tri-color Inkjet Print Cartridge Cartridge (17 ml) HP Photo &; Imaging Software and and HP Memories Disc Creator Creator on CD-ROM Setup Poster Reference Guide Power supply and power cord Phone cord

Product Number: Q3438A

HP is a registered trademark of the Hewlett Packard Company. All other trademarks are the property of their respective owners. Microsoft is a registered trademark of of Microsoft Inc. Windows is a registered trademark of Microsoft Inc. This listing of non-HP products does not constitute an endorsement by Hewlett Packard Company. Company. Nothing herein should be constured as constituting an additional warranty. HP shall not be liable for technical or editorial errors or ommissions contained contained herein.

5983-0192ENUC