Maintenance and Service Guide
HP Pavilion zx5000 Notebook PC HP Pavilion zv5000 Notebook PC Compaq Presario R3000 Notebook PC Series HP Compaq Business Notebook nx9100 Series
Document Part Number: 335402-003

July 2004

This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and spare parts, troubleshooting notebook problems, and performing notebook disassembly procedures.
Copyright 2004 Hewlett-Packard Development Company, L.P. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. SD Logo is a trademark of its proprietor. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Maintenance and Service Guide HP Pavilion zx5000 Notebook PC HP Pavilion zv5000 Notebook PC Compaq Presario R3000 Notebook PC Series HP Compaq Business Notebook nx9100 Series Third Edition July 2004 First Edition February 2004 Document Part Number: 335402-003

Contents

1 Product Description
1.1 1.2 1.3 1.4 Features. 13 Power Management. 15 External Components. 16 Design Overview. 128

2 Troubleshooting

2.1 Computer Setup and Diagnostics Utilities. 22 Using Computer Setup. 23 Selecting from the File Menu. 24 Selecting from the Security Menu. 25 Selecting from the Advanced Menu. 26 2.2 Using Diagnostics for Windows. 28 Obtaining, Saving or Printing Configuration Information. 28 Obtaining, Saving or Printing Diagnostic Test Information. 29 2.3 Troubleshooting Flowcharts. 211 Flowchart 2.1Initial Troubleshooting. 212 Flowchart 2.2No Power, Part 1. 213 Flowchart 2.3No Power, Part 2. 214 Flowchart 2.4No Power, Part 3. 215 Flowchart 2.5No Power, Part 4. 216 Flowchart 2.6No Video, Part 1. 217
Flowchart 2.7No Video, Part 2. Flowchart 2.8Nonfunctioning Port Replicator (if applicable). Flowchart 2.9No Operating System (OS) Loading. Flowchart 2.10No OS Loading, Hard Drive, Part 1. Flowchart 2.11No OS Loading, Hard Drive, Part 2. Flowchart 2.12No OS Loading, Hard Drive, Part 3. Flowchart 2.13No OS Loading, Diskette Drive. Flowchart 2.14No OS Loading, CD-ROM or DVD-ROM Drive. Flowchart 2.15No Audio, Part 1. Flowchart 2.16No Audio, Part 2. Flowchart 2.17Nonfunctioning Device. Flowchart 2.18Nonfunctioning Keyboard. Flowchart 2.19Nonfunctioning Pointing Device. Flowchart 2.20No Network/Modem Connection.

230 231

3 Illustrated Parts Catalog
3.1 Serial Number Location. 32 3.2 Major Components HP Pavilion zv5000 and zx5000. 33 3.3 Major ComponentsHP Compaq Business Notebook nx9100 Series and Compaq Presario R3000 Series. 315 3.4 Miscellaneous Plastics Kit Components. 329 3.5 Mass Storage Devices. 330 3.6 Miscellaneous. 332
4 Removal and Replacement Preliminaries
4.1 Tools Required. 4.2 Service Considerations. Plastic Parts. Cables and Connectors. 4.3 Preventing Damage to Removable Drives. 4.4 Preventing Electrostatic Damage. 4.5 Packaging and Transporting Precautions. 4.6 Workstation Precautions. 4.7 Grounding Equipment and Methods. 47
5 Removal and Replacement Procedures
5.1 Serial Number. 52 5.2 Disassembly Sequence Chart. 53 5.3 Preparing the Notebook for Disassembly. 55 5.4 Notebook Feet. 510 5.5 Memory Module. 511 5.6 Combination Drive. 516 5.7 Heat Sink. 521 5.8 Processor. 527 5.9 Strip Cover. 530 5.10 Keyboard. 532 5.11 Modem Board. 534 5.12 Mini PCI Communications Card. 535 5.13 Primary Memory Module. 537 5.14 Display Assembly. 539 5.15 Base Enclosure. 547 5.16 Speaker Assembly. 550 5.17 LED Board. 553 5.18 TouchPad. 557 5.19 System Board. 564 5.20 Fan Assembly. 576 5.21 Upper Logic Audio Board. 579
6 Specifications A Connector Pin Assignments B Power Cord Set Requirements
General Requirements. B1 Country-Specific Requirements. B2

C Screw Listing Index

Product Description
The HP Pavilion zv5000 and zx5000 notebook PCs, the HP Compaq Business Notebook nx9100 Series, and the Compaq Presario R3000 notebook PC offer advanced modularity; a 64-bit Mobile Intel Pentium 4 processor, 64-bit AMD Athlon 64 processor, or 32-bit AMD XP-M processor; an ATI MOBILITY RADEON 9600 Pro graphics controller with 64 or 32 MB of discrete video memory; and extensive multimedia support.

IDE (Integrated Drive Electronics) LED; also referred to as the hard drive/optical drive activity LED Display release latch Battery LED
Opens the notebook. On: A battery pack is charging. Blinking: Battery pack has reached a low-battery condition. Off: AC power is applied with battery pack either fully charged or not installed, or no AC power is applied. Produce stereo sound.

Stereo speakers (2)

Volume increase button Increases system volume. Mute button Mutes system volume. An LED comes on when the button is pushed in, and the sound is muted. Decreases system volume.

Volume decrease button

Front and Right-Side ComponentsHP Pavilion zv5000 and zx5000 Notebooks (Continued)
Table 1-1 Front and Right-Side Components HP Pavilion zv5000 and zx5000 Notebooks (Continued)
Item Component Audio-out (headphone) jack Function Connects an optional headphone, headset, or powered stereo speakers. Also connects the audio function of an audio/video device, such as a television or VCR. Connects an optional monaural microphone. Connects USB 1.1- and 2.0-compliant devices to the notebook using a standard USB cable. Connects an optional IEEE 1394 device, such as a camcorder. Provides wireless communication between the notebook and an optional IrDA-compliant device. Connects an optional port replicator. Connects an optional network cable. Connects an optional S-Video device, such as a television, VCR, camcorder, overhead projector, or video capture card.
Audio-in (microphone) jack USB port
1394 connector (select models) Infrared port (select models) Expansion port RJ-45 (network) jack S-Video jack
The external components on the front and right side of the HP Compaq Business Notebook nx9100 Series and Compaq Presario R3000 notebook are shown below and described in Table 1-2.
Front and Right-Side ComponentsHP Compaq Business Notebook nx9100 Series and Compaq Presario R3000 Notebook
Table 1-2 Front and Right-Side Components HP Compaq Business Notebook nx9100 Series and Compaq Presario R3000
Item Component Stereo speakers (2) Power/standby LED Function Produce stereo sound. On: Notebook is turned on. Blinking: Notebook is in Standby. Off: Notebook is off or in Hibernation. Opens the notebook. On: A battery pack is charging. Blinking: Battery pack has reached a low-battery condition. Off: AC power is applied with battery pack either fully charged or not installed, or no AC power is applied. On: The internal hard drive or the optical drive is being accessed.

CAUTION: To properly ventilate the notebook, allow at least a 7.6-cm (3-inch) clearance on the left and right sides of the notebook.
The notebook uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to be turned on automatically when high temperature conditions exist. These conditions can be caused by high external temperatures, heavy system power consumption, certain power management/battery conservation configurations, battery fast charging, and some software applications. Exhaust air is displaced through the ventilation grill located on the left side of the notebook.

Troubleshooting

WARNING: Only authorized technicians trained by HP should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances.
2.1 Computer Setup and Diagnostics Utilities
The notebook features 2 system management utilities:
Computer SetupA system information and customization utility that can be used even when your operating system is not working or will not load. This utility includes settings that are not available in Microsoft Windows. Diagnostics for WindowsA system information and diagnostic utility that is used within the Windows operating system. Use this utility whenever possible to
Display system information. Test system components. Troubleshoot a device configuration problem in
Windows XP Professional or Windows XP Home Edition. to configure device connected to a It is not necessarynotebook or toaan optional port replicator. USB port on the

Using Computer Setup

Information and settings in Computer Setup are accessed from the File, Security, or Advanced menus: 1. Turn on or restart the notebook. Press f10 while the f10 = ROM-Based Setup message is displayed in the lower-left corner of the screen.
To change the language, press f2. To view navigation information, press f1. To return to the Computer Setup menu, press esc.
2. Select the File, Security, or Advanced menu. 3. To close Computer Setup and restart the notebook:
Select File > Save Changes and Exit and press enter.
- or Select File > Ignore Changes and Exit and press enter.
4. When you are prompted to confirm your action, press f10.
Selecting from the File Menu

Table 2-1 File Menu

Select

System Information

To Do This

Device Options

Table 2-3 Advanced Menu (Continued)
Device Options (continued)
Change the parallel port mode from Enhanced Parallel Port (EPP, the default setting) to standard, bidirectional EPP, or Enhanced Capabilities Port (ECP). Set video-out mode to NTSC (default), PAL, NTSC-J, or PAL-M.* Enable/disable all settings in the SpeedStep window. (When Disable is selected, the notebook runs in Battery Optimized mode.) Specify how the notebook recognizes multiple identical port replicators that are identically equipped. Select Disable to recognize the port replicators as a single port replicator; select Enable to recognize the port replicators individually, by serial number. Enable/disable the reporting of the processor serial number by the processor to the software. Run a quick comprehensive self-test on hard drives in the system that support the test features.

HDD Self Test Options

*Video modes vary even within regions. However, NTSC is common in North America; PAL, in Europe, Africa, and the Middle East; NTSC-J, in Japan; and PAL-M, in Brazil. Other South and Central American regions can use NTSC, PAL, or PAL-M.
2.2 Using Diagnostics for Windows
When you access Diagnostics for Windows, a scan of all system components is displayed on the screen before the diagnostics window opens. You can display more or less information from anywhere within Diagnostics for Windows by selecting Level on the menu bar. Diagnostics for Windows is designed to test HP components. If third-party components are tested, the results might be inconclusive.
Obtaining, Saving or Printing Configuration Information
1. Access Diagnostics for Windows by selecting Start > Settings > Control Panel > Diagnostics for Windows. 2. Select Categories, and then select a category from the drop-down list.
To save the information, select File > Save As. To print the information, select File > Print.
3. To close Diagnostics for Windows, select File > Exit.

Flowchart 2.1Initial Troubleshooting

Begin troubleshooting.

Is there power? Go to Flowchart 2.2No Power, Part 1.
Beeps, LEDs, or error messages? Check LED board, speaker connections. All drives working?
Go to Flowchart 2.17Nonfunctioning Device.
Is there video? (no boot) Go to Flowchart 2.6No Video, Part 1.
Keyboard/ pointing device working? Go to Flowchart 2.18Nonfunctioning Keyboard, or Flowchart 2.19Nonfunctioning Pointing Device.
Is the OS loading? Go to Flowchart 2.9No Operating System (OS) Loading.
Connecting to network or modem?
Is there sound? Go to Flowchart 2.15No Audio, Part 1.
Go to Flowchart 2.20No Network/Modem Connection.
Flowchart 2.2No Power, Part 1
No power (power LED is off).
Remove from port replicator (if applicable).
Power up on battery power? *Reset power. Power up on battery power?
Go to Flowchart 2.3No Power, Part 2.
Power up on AC power? *Reset power.
Power up on AC power? Go to Flowchart 2.4No Power, Part 3.
Power up in port replicator? Done
1. Reseat the power cables in the port replicator and at the AC outlet. 2. Ensure that the AC power source is active. 3. Ensure that the power strip is working.
*NOTES: 1. On some models, there is a separate reset button. 2. On some models, the notebook can be reset using the Standby switch and either the lid switch or the main power switch.
Done Power up in port replicator?
Go to Flowchart 2.8Nonfunctioning Port Replicator (if applicable).
Flowchart 2.3No Power, Part 2
Continued from Flowchart 2.2No Power, Part 1.
Visually check for debris in battery socket and clean if necessary.

Power on? Done

Check battery by recharging it, moving it to another notebook, or replacing it.
Power on? Replace power supply (if applicable).
Done Power on? Go to Flowchart 2.4No Power, Part 3.
Flowchart 2.4No Power, Part 3
Continued from Flowchart 2.3No Power, Part 2.
Plug directly into AC outlet.

Power LED on? Done

Reseat AC adapter in notebook and at power source.
Power outlet active? Try different outlet. External Internal or external AC adapter? Internal Replace power cord. Go to Flowchart 2.5No Power, Part 4. Replace external AC adapter.

Spare Part Number

350783-001 350233-001 350776-001 350239-001
370533-001 370531-001 354893-001 354894-001 370475--001 370493-001 370492-001 350827-001
PC Card assembly (not illustrated) 13 Hard drives 80-GB, 5400-rpm 80-GB, 4200-rpm 60-GB, 5400-rpm 60-GB, 4200-rpm 40-GB, 4200-rpm 30-GB, 4200-rpm 14 Hard drive cover
350213-001 350212-001 354861-001 350211-001 350210-001 354860-001 350834-001
Maintenance and Service Guide 311
Item 15 Description Mini PCI communications cards 802.11a/b/g wireless LAN card 802.11b wireless LAN card 802.11g wireless LAN card Bluetooth wireless LAN card 16 Memory modules 1024-MB 512-MB 256-MB 17 Processors Mobile Intel Pentium 4, 3.06-GHz, 533-MHz Mobile Intel Pentium 4, 2.80-GHz, 533-MHz Mobile Intel Pentium 4, 2.40-GHz, 533-MHz Mobile Intel Pentium 4 DT, 3.06-GHz Mobile Intel Pentium 4 DT, 2.80-GHz Mobile Intel Pentium 4 DT, 2.66-GHz AMD Athlon 64, 2.40-GHz AMD Athlon 64, 2.20-GHz AMD Athlon 64, 2.00-GHz AMD Athlon 64, 1.80-GHz AMD Athlon 32, 1.80-GHz AMD Athlon 32, 1.60-GHz Processor support bracket (not illustrated) For use with HP Pavilion zv5000 and zx5000 Series models For use with HP Pavilion zv51xx Series models 350229-001 350774-001 350228-001 350225-001 350224-001 350223-001 370498-001 370483-001 370484-001 370485-001 370486-001 370487-001 350238-001 350237-001 370556-001 354876-001 350218-001 350219-001 350220-001 Spare Part Number

350785-001 356496-001

Maintenance and Service Guide 313
Item Description Base enclosure Battery packs 12-cell, Li-Ion, 14.8 V, 4.4-Ah High Capacity 12-cell, Li-Ion, 14.8 V, 6.6-Ah 8-cell, Li-Ion, 14.4 V, 4.4-Ah Thermal module (not illustrated) Cable Kit (not illustrated) 350836-001 346971-001 346970-001 350776-001 350778-001 Spare Part Number 350235-001
3.3 Major ComponentsHP Compaq Business Notebook nx9100 Series and Compaq Presario R3000 Series
Notebook Major ComponentsHP Compaq Business Notebook nx9100 Series and Compaq Presario R3000 (Continued)
Maintenance and Service Guide 315
Table 3-3 HP Compaq Business Notebook nx9100 Series and Compaq Presario R3000 Series Spare Parts: Notebook Major Components
Item 1 Description Display assemblies For use with Compaq Presario R3000 Series models 15.4-inch, WUXGA, with wireless antennae 15.4-inch, WUXGA, without wireless antennae 15.4-inch, WSXGA, with wireless antennae 15.4-inch, WSXGA, without wireless antennae 15.4-inch, WXGA, with wireless antennae 15.4-inch, WXGA, without wireless antennae 15.0-inch, XGA, with wireless antennae 15.0-inch, XGA, without wireless antennae 14.1-inch, XGA, with antennae 14.1-inch, XGA, without antennae For use with HP Compaq Business Notebook nx9100 Series models 15.4-inch, WXGA, with antennae 15.4-inch, WXGA, without antennae 15.0-inch, XGA, with antennae 15.0-inch, XGA, without antennae 14.1-inch, XGA, with antennae 14.1-inch, XGA, without antennae Display inverter (not illustrated) Wireless antenna cables (not illustrated) Right antenna cable Left antenna cable 350846-001 350848-001 350843-001 350845-001 350840-001 350839-001 350837-001 350839-001 354863-001 354866-001 Spare Part Number

370496-001 360689-001

370476-001
370478-001 370495-001 370494-001 370534-001 370532-001
370490-001 350782-001 350780-001
Item 10 Description Processors Mobile Intel Pentium 4, 3.06-GHz, 533-MHz Mobile Intel Pentium 4, 2.80-GHz, 533-MHz Mobile Intel Pentium 4, 2.40-GHz, 533-MHz Intel Pentium 4 DT, 3.20-GHz Intel Pentium 4 DT, 3.06-GHz Intel Pentium 4 DT, 2.80-GHz Intel Pentium 4 DT, 2.66-GHz AMD Athlon XP-M, 1.6-GHz AMD Athlon XP-M, 1.8-GHz AMD Athlon XP-M, 2.0-GHz AMD Athlon 64, 2.4-GHz AMD Athlon 64, 2.2-GHz AMD Athlon 64, 2.0-GHz AMD Athlon 64, 1.8-GHz AMD Athlon 32, 1.8-GHz AMD Athlon 32, 1.6-GHz 350229-001 350774-001 350228-001 364847-001 350225-001 350224-001 350223-001 360693-001 360694-001 360695-001 370498-001 370483-001 370484-001 370485-001 370486-001 370487-001 Spare Part Number
Item 11 Description Heat sinks For use with HP Compaq Business Notebook nx9110 model and Compaq Presario R3001, R3002, and R3010 notebook models For use with HP Compaq Business Notebook nx9105 and Compaq Presario R3004 and R31xx notebook models 12 Hard drives 80-GB, 5400-rpm 80-GB, 4200-rpm 60-GB, 5400-rpm 60-GB, 4200-rpm 40-GB, 4200-rpm 30-GB, 4200-rpm Base enclosure Optical drives 24X Max DVD+R/RW and CD-RW Combo Drive 8X Max DVD-ROM Drive 24X Max DVD/CD-RW Combo Drive 24X Max CD-ROM Drive Diskette drive Memory modules 1024-MB 512-MB 256-MB 350238-001 350237-001 370556-001 350833-001 350831-001 350832-001 354859-001 350231-001 350213-001 350212-001 354861-001 350211-001 350210-001 354860-001 350786-001 Spare Part Number

350776-001

360684-001
Item 17 Description Battery packs 12-cell, Li-Ion, 14.8-V, 6.6-Ah 8-cell, Li-Ion, 14.4-V, 4.4-Ah Thermal module (not illustrated) For use with HP Compaq Business Notebook nx9110 model and Compaq Presario R3001, R3002, and R3010 notebook models For use with HP Compaq Business Notebook nx9105 and Compaq Presario R3004 and R31xx notebook models Cable Kit (not illustrated) 346971-001 346970-001 Spare Part Number

4.5 Packaging and Transporting Precautions
Use the following grounding precautions when packaging and transporting equipment:
To avoid hand contact, transport products in static-safe containers, such as tubes, bags, or boxes. Protect all electrostatic-sensitive parts and assemblies with conductive or approved containers or packaging. Keep electrostatic-sensitive parts in their containers until the parts arrive at static-free workstations. Place items on a grounded surface before removing items from their containers. Always be properly grounded when touching a sensitive component or assembly. Store reusable electrostatic-sensitive parts from assemblies in protective packaging or nonconductive foam. Use transporters and conveyors made of antistatic belts and roller bushings. Ensure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
4.6 Workstation Precautions
Use the following grounding precautions at workstations:
Cover the workstation with approved static-shielding material (refer to Table 4-2, Static-Shielding Materials). Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. Use conductive field service tools, such as cutters, screwdrivers, and vacuums. When using fixtures that must directly contact dissipative surfaces, only use fixtures made of static-safe materials. Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam. Handle electrostatic-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations. Avoid contact with pins, leads, or circuitry. Turn off power and input signals before inserting or removing connectors or test equipment.
4.7 Grounding Equipment and Methods
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm 10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, connect a wrist strap with alligator clips. When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one-megohm resistance between the operator and ground. To be effective, the conductive strips must be worn in contact with the skin.

Disconnecting the Display Cable on HP Compaq Business Notebook nx9100 Series and Compaq Presario R3000 Notebook Models
19. Remove the antenna cables from the top cover clips 1 that secure the cables. 20. Open the display assembly as far as possible. 21. Remove the 4 PM2.5x6.0 screws 2 that secure the display assembly to the notebook. 22. Lift the display straight up 3 to remove it.
Removing the Display Assembly on Compaq Presario R3000 and HP Compaq Business Notebook nx9100 Series
Reverse the above procedure to install the display assembly.

5.15 Base Enclosure

Base enclosures For use with Pavilion notebook models For use with Compaq Presario R3000 and HP Compaq Business Notebook nx9100 Series 350235-001 350786-001
1. Prepare the notebook for disassembly (Section 5.3) and remove the following components:
Combination drive (Section 5.6) Strip cover (Section 5.9) Keyboard (Section 5.10) Display assembly (Section 5.14)
2. Turn the notebook upside down with the rear panel toward you.
Steps 3 and 4 apply only to HP Pavilion notebook models.
3. Remove the 10 PM2.513.0 screws 1 and the 3 PM2.56.0 screws 2 that secure the base enclosure to the notebook. 4. Lift the base enclosure straight up 3 to remove it.
Removing the Base Enclosure on Pavilion Notebook Models
only to Steps 5 and 6 applyCompaq HP Compaq Business Notebook nx9100 Series and Presario R3000 Series models. 5. Remove the 9 PM2.513.0 screws 1 and the 4 PM2.56.0 screws 2 that secure the base enclosure to the notebook. 6. Lift the base enclosure straight up to remove it.
Removing the Base Enclosure on HP Compaq Business Notebook nx9100 Series and Compaq Presario R3000 Series models
Reverse the above procedure to install the base enclosure.

5.16 Speaker Assembly

Speaker assemblies For use with HP Pavilion notebook models For use with Compaq Presario R3000 and HP Pavilion nx9000 and nx9100 notebook models 350772-001 350773-001
Combination drive (Section 5.6) Strip cover (Section 5.9) Keyboard (Section 5.10) Display assembly (Section 5.14) Base enclosure (Section 5.15)

Country-Specific Requirements
3-Conductor Power Cord Set Requirements

Country

Australia Austria Belgium Canada Denmark Finland France Germany Italy Japan The Netherlands Norway Sweden Switzerland

Accredited Agency

EANSW OVE CEBC CSA DEMKO FIMKO UTE VDE IMQ METI KEMA NEMKO SEMKO SEV

Applicable Note Number

3-Conductor Power Cord Set Requirements (Continued)
United Kingdom United States

BSI UL

Notes 1. The flexible cord must be <HAR> Type HO5VV-F, 3-conductor, 1.0 mm conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country where it will be used. 2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration. 3. The appliance coupler, flexible cord, and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00 mm conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.

Screw Listing

This appendix provides specification and reference information for the screws used in the notebook. All screws listed in this appendix are available in the Miscellaneous Screw Kit:
Spare part number 350222-001 for use with HP Pavilion zx5000 Series and zv50xx notebook models, HP Compaq Business Notebook nx9110 model, and Compaq Presario R3001, R3002, and R3010 notebook models. Spare part number 360703-001 for use with HP Pavilion zv51xx notebook models, HP Compaq Business Notebook nx9105 model, and Compaq Presario R3004 and R31xx notebook models.
Table C-1 Phillips M2.56.0 Screw

Head Width 4.0 mm

Color Black

Qty. 46

Length 6.0 mm

Thread 2.0 mm

Where used: 1 Two screws that secure the hard drive cover to the hard drive (documented in Section 5.3) 2 One screw that secures the memory module compartment cover to the notebook (documented in Section 5.5) 3 Two screws that secure the combination drive to the notebook (documented in Section 5.6)
Phillips PM2.56.0 Screw Locations
Table C-1 Phillips PM2.56.0 Screw (Continued)

Thread 2.5 mm

Where used: Pavilion notebook models only 6 screws that secure the heat sink cover to the notebook (documented in Section 5.7)
Where used: HP Compaq Business Notebook nx9100 Series and Compaq Presario R3000 Series models only 6 screws that secure the heat sink cover to the notebook (documented in Section 5.7)
Where used: 4 screws that secure the display assembly to the notebook (documented in Section 5.14)

Where used: 3 screws that secure the strip cover to the notebook (documented in Section 5.9)
Where used: Pavilion notebook models only 10 screws that secure the base enclosure to the notebook (documented in Section 5.15)
Where used: HP Compaq Business Notebook nx9100 Series and Compaq Presario R3000 Series models only 9 screws that secure the base enclosure to the notebook (documented in Section 5.15)
Where used: HP Compaq nx9000 and nx9110 and Presario notebook models only 1 screw that secures the system board to the top cover (documented in Section 5.19)
Table C-5 Phillips PM2.511.0 Spring-Loaded Shoulder Screw

Head Width 7.0 mm

Length 11.0 mm
Where used: 4 screws that secure the heat sink to the notebook (documented in Section 5.7)
Phillips PM2.511.0 Spring-Loaded Shoulder Screw Locations
Table C-6 Phillips PM2.53.0 Screw

Qty. 5

Where used: 4 screws that secure the keyboard to the notebook (documented in Section 5.10)
Phillips PM2.53.0 Screw Locations
Table C-6 Phillips PM2.53.0 Screw (Continued)
Where used: HP Compaq Business Notebook nx9110 model and Compaq Presario R3001, R3002, and R3010 notebook models 1 screw that secures the display cable ground loop to the notebook (documented in Section 5.14)
Table C-7 Phillips PM2.55.0 Screw

Qty. 2

Length 5.0 mm
Where used: 2 screws that secure the LED board to the top cover (documented in Section 5.17)
Phillips PM2.55.0 Screw Locations
Table C-7 Phillips PM2.55.0 Screw (Continued)

Color Silver

Where used: 2 screws that secure the TouchPad board to the top cover (documented in Section 5.18)
Where used: 2 screws that secure the TouchPad bracket to the top cover (documented in Section 5.18)

Qty. 1

Where used: 1 screw that secures the system board to the fan assembly (documented in Section 5.20)
Where used: 2 screws that secure the audio board to the chassis (documented in Section 5.21)

design overview 128 diagnostics configuration information 28 test information 29 Diagnostics for Windows 22, 28 disassembly sequence chart 53

Index2

diskette drive illustrated 33, 35, 37, 311, 313, 330 location 117 OS loading problems 224 removal 516 spare part number 34, 326, 330 display assembly illustrated 33, 35, 37, 311, 313 removal 539 spare part number 34, 316, 539 specifications 69, 610, 611, 612, 613, 614, 615 display inverter, spare part number 34, 316 display lid switch, location 123, 125 display release latch, location 17, 111 DMA specifications 625 drives, preventing damage 43 DVD+R/RW and CD-RW Combo Drive illustrated 35, 37 removal 516 spare part number 36, 38, 326, 331, 516 specifications 621
DVD/CD-RW Combo Drive illustrated 35, 37 removal 516 spare part number 36, 38, 326, 331 specifications 622 DVD-ROM drive illustrated 35, 37 removal 516 spare part number 36, 38, 326, 331, 516 specifications 623
electrostatic discharge 44, 49 entertainment cable, spare part number 333 expansion port, location 19, 114 external components 16 external monitor port location 115 pin assignments A5
fan assembly illustrated 35, 37 removal 576 spare part number 36, 322, 576 fan vent, location 127 features 13

Index3

feet, location 510 Fn key, location 119 front bezel illustrated 35, 37, 319, 321, 323 spare part number 36, 320 front components 16, 110
grounding equipment and methods 47
hard drive illustrated 311, 313, 330 OS loading problems 221 removal 58 spare part number 310, 326, 330, 57 specifications 616 hard drive activity LED, location 17, 111 hard drive bay, location 127 hard drive cover illustrated 311, 313, 315, 317 removal 58 spare part number 318 headphone jack location 19, 113 pin assignments A6
heat sink illustrated 39 removal 521 spare part number 310, 326, 521 heat sink cover illustrated 315, 317, 329 spare part number 38, 318, 329 HP USB Digital Drive location 117 removal 516 spare part number 331
I/O address specifications 627 IDE LED, location 17, 111 illustrated parts catalog 31 infrared lens illustrated 329 spare part number 329 infrared port, location 19, 113 internal keypad, location 119 Internet button, location 121 interrupt specifications 626
keyboard illustrated 35, 37 removal 532 spare part number 36, 318, 532 troubleshooting 229 keyboard components 118

Index4

label kits, spare part number 332 LED board removal 553 spare part number 34, 553 LED locations 117, 123 left-side components 114
mass storage device illustrated 311, 313, 330 removal 57 spare part number 310, 326, 330, 57 specifications 616 troubleshooting 221 Media button, location 121 memory module removal 511 spare part number 312, 326, 511, 537 memory module compartment cover illustrated 315, 317, 329 spare part number 38, 318, 329 memory module compartment, location 127 microphone jack location 19, 113 pin assignements A6

Mini PCI communications card illustrated 319, 321, 323 removal 535 spare part number 312, 320, 535 Miscellaneous Plastics Kit components 329 illustrated 329 spare part number 318, 329 modem board illustrated 39, 319, 321, 323 removal 534 spare part number 310, 320, 534 modem jack location 115 pin assignments A2 modem, troubleshooting 231 monitor port location 115 pin assignments A5 mute button, location 17, 111
network jack location 114 pin assignments A1 network, troubleshooting 231 nonfunctioning device, troubleshooting 219, 228

Index5

notebook feet illustrated 329 replacement 510 spare part number 329, 510 notebook specifications 61, 63, 65, 67 num lock key, location 119 num lock LED, location 121, 125
optical drive illustrated 35, 37, 311, 313 removal 516 spare part number 36, 38, 326, 516 specifications 621, 622, 623, 624 optical drive activity LED, location 17, 111 optical drive bay, location 117 OS loading, troubleshooting 220
packing precautions 45 parallel connector location 115 pin assignments A7 PC Card assembly, spare part number 310
PC Card eject buttons, location 117 PC Card slot space saver illustrated 329 spare part number 38, 318, 329 PC Card slots, location 117 Picture button, location 121 plastic parts, service considerations 42 pointing device, troubleshooting 230 port replicator spare part number 333 troubleshooting 219 power button, location 121, 125 power cord set regulatory notices B1 spare part numbers 332 power management features 15 power, troubleshooting 213 power/standby LED, location 17, 111 processor removal 527 spare part number 312, 324, 527 processor support bracket removal 527 spare part number 312, 527

Index6

rear components 114 regulatory notices, power cord set B1 removal preliminaries 41 procedures 51 replacement preliminaries 41 procedures 51 right-side components 16, 110, 116 RJ-11 (modem) jack location 115 pin assignments A2 RJ-45 (network) jack location 19, 114 pin assignments A1
screw kit, spare part number 333 security cable slot, location 115 security card, spare part number 333 serial number 52 serial number location 32, 52 service considerations 42 slot location 117 spare part numbers 1394 bezel 38 AC adapter 332 base enclosure 314, 547 battery cover 38
battery pack 314, 328, 55 cable kit 314, 328 carrying case 333 CD-ROM drive 36, 38, 326 diskette drive 34, 326, 330 display assembly 34, 316, 539 display inverter 34, 316 DVD+R/RW and CD-RW Combo Drive 36, 38, 326 DVD/CD-RW Combo Drive 36, 38, 326 DVD-ROM drive 36, 38, 326 entertainment cable 333 fan assembly 36, 322, 576 front bezel 36, 320 hard drive 310, 326, 330, 57 heat sink 310, 326, 521 heat sink cover 38 keyboard 36, 318, 532 label kit 332 LED board 34, 553 memory module 326, 511, 537 memory module compartment cover 38 Mini PCI communications card 320, 535

Congratulations on your purchase
of a customized HP notebook PC including a Broadcom 54G wireless LAN option and Microsoft Wireless-G Base Station!
Included in this file are TWO separate mail-in rebate forms. Both rebate forms must be completed and mailed to the address indicated on the individual form. Please note that the HP and Microsoft rebate forms have different mailing addresses.

Numbers to love

Configure to Order Rebate Program
January 14, 2004 to March 2, 2004 (mail-in rebate)
1. Check eligible product:

mail-in rebate

You may be eligible for a rebate based on the date of your purchase and the products purchased. To take advantage of this offer you must purchase a qualifying HP Pavilion Configure to Order notebook PC configured with a Broadcom 54g integrated wireless LAN card and a Microsoft Wireless-G Base Station (MN-700) between January 14, 2004 and March 2, 2004. If your purchase qualifies, follow the instructions below to claim your rebate: $90 mail-in rebate: HP Pavilion ze5600 (DP661AV) and Microsoft Wireless-G Base Station (R84-000001) $90 mail-in rebate: HP Pavilion zx5000 (DP217AV or DG560AV or DG561AV) and Microsoft Wireless-G Base Station (R84-000001) $90 mail-in rebate: HP Pavilion zv5000 (DL228AV) and Microsoft Wireless-G Base Station (R84-000001)
2. Provide the following information (all information is required except for e-mail address): Name: Mr. Mrs. Ms.

First Last

Address: City: Phone: Notebook model no.: Base Station model no.: State/Province: E-mail (optional): Serial no.: Serial no.: Zip/Postal Code:
3. Submit: (a) This completed coupon. (b) Original or copy of the store-identified receipt and your packing slip from your order for the qualifying HP Pavilion Configure to Order notebook PC and Microsoft Wireless-G Base Station (MN-700), with the purchase price and order date circled. The order date must be between January 14, 2004, and March 2, 2004. (c) Original or copy of UPC barcode for the qualifying HP Pavilion notebook PC and Microsoft Wireless-G Base Station (MN-700). The Hewlett-Packard UPC/barcode proof-ofpurchase label is located on the outside of your HP product box. 4. Time limit: Your request for processing of your claim must be received no later than 45 days after the date of your original purchase from the retailer. Claims postmarked or received after applicable dates and incomplete or illegible submissions will be returned as ineligible. 5. Mail to: Pavilion CTO NB Wireless-G Base Station Rebate, Offer#: CWR1C04 P.O. Box 60011, Mesa, AZ 85274 6. Receive: Your rebate check payable in U.S. dollars, as specified. Allow 810 weeks for processing. If terms and conditions are not met your rebate check will not be sent. HP is not responsible for any claims lost, damaged, or delayed in transit. Rebate checks are void if not cashed within 90 days of issuance and cannot be reissued. General terms and conditions: Offer good on purchases made between January 14, 2004, and March 2, 2004, of a qualifying HP Pavilion
Configure to Order notebook PC plus Microsoft Wireless-G Base Station (MN-700). Products purchased before or after these dates are not eligible for this offer. Purchase date is determined by the invoice or receipt date, not the packing slip ship date. Your request for processing of your claim must be received no later than 45 days after the date of your original ship date from the retailer. This offer is combinable with other offers. Offer not valid on refurbished products. Keep copies of materials submitted; originals become HP property and will not be returned. HP reserves the right to request additional information regarding this claim. False information disqualifies this claim, making it subject to review under U.S. Postal Regulations. Violators may be prosecuted. Only purchases made by end-user customers or commercial businesses from authorized HP resellers in the United States are valid. Purchases made by HP resellers and internal HP orders are ineligible. Offer void where prohibited, taxed, or restricted by law. If you have any questions regarding this offer, please call the HP Awards Center at 1-888-385-5410. Limit one (1) rebate per product per offer per household.

Thank you for your business!
Copyright 2004 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Wireless B USB AdapterWireless B USB Adapter

Microsoft

Broadband Networking
High Performance Networking Made Easy.

Rebate

Mail-in
Wireless G Notebook Adapter Wireless G PCI Adapter

Wireless G Base Station

Wireless G Notebook Kit
Important! Read This First! Thank you for acquiring Microsoft Broadband Networking Products. You may be eligible to receive a rebate by mail for your purchase of these products. To receive your mail-in rebate, simply fill out this coupon and return it along with required proofs of purchase to Microsoft. All qualifying products must be acquired between 12/28/2003 and 1/31/2004. All qualifying coupons must be received by February 29, 2004. Valid in the 50 United States, the District of Columbia and all US military bases that contain valid APO/FPO addresses. Offer may not be combined with other Microsoft offers or rebates. Microsoft Networking Products purchased at Target or Target.com are not eligible for this rebate. Limit 3 rebates per household.
To receive your mail-in rebate, follow each of the steps below:
1. Acquire Microsoft Broadband Networking Products. 2. Check the box(es) below for each qualifying product you acquired and mark the quantity you purchased where indicated. Wireless G Notebook Adapter, $10.00R85-00001 Quantity Purchased: _____ Wireless G PCI Adapter, $10.00S69-00001 Quantity Purchased: _____ Wireless G Base Station, $20.00R84-00001 Quantity Purchased: _____ Wireless G Notebook Kit, $30.00R88-00001 Quantity Purchased: _____
3. Submit this completed coupon and qualifying proofs of purchase from each Microsoft Broadband Networking Product you just acquired. Eligible proof of purchase is boxtop with barcode and product name clearly identified from each product. 4. Enclose a copy of your retail register receipt(s) (with date and store name clearly identified) for the qualifying Microsoft Broadband Networking Product(s) you just acquired. This rebate form and required proofs of purchase must be submitted in the same envelope. 5. Print your name, address, and phone number here:

First Name

Last Name
Company Name (if company licenses product)
Mailing Address (Sorry, no P.O. boxes) City Email Address State ZIP code
Daytime phone, including area code (in case we have a question about your rebate) City State
Retailer (store) where Microsoft Broadband Networking Products were acquired 6. Mail completed rebate coupon and all required proof of purchase to: Microsoft Innovation in a Wireless World Promotion Promotion Number 497-04-132 P.O. Box 5425 Young America, MN 55558-5425
Occasionally, we offer non-Microsoft products and services to our customers. If you do not wish to receive them, please check here. Microsoft will not share the information you provide with third parties without your permission except where necessary to complete the services or transactions you have requested, or as required by law. In the United States, if you have questions about this offer, call (800) 622-4445 (8:00 A.M. to 10:00 P.M., eastern time, except weekends and holidays). No rebates will be authorized over the phone. Please allow 6 to 8 weeks for delivery of your rebate. Limit 3 total rebates per household for any combination of products and product SKUs, as indicated above. Offer good in the 50 United States, the District of Columbia and all US military bases that contain valid APO/FPO addresses. Offer not valid in U.S. Territories, including Puerto Rico, U.S. Virgin Islands, Guam or Canada. Offer void where prohibited, taxed or restricted by law. All qualifying products must be acquired between 12/28/2003 and 1/31/2004. All qualifying coupons must be received by February 29, 2004. Only original coupons will be accepted. Rebate is not valid: in conjunction with other Microsoft offers or rebates; or for upgrades from or on Academic Edition product; Not-forResale product; or Microsoft products pre-installed or supplied by a manufacturer OEM. Microsoft Networking Products purchased at Target or Target.com are not eligible for this rebate. Cash redemption value 1/100 of 1. Limit 3 rebates per household. 2003 Microsoft Corporation. All rights reserved. Microsoft is a registered trademark of Microsoft Corporation in the U.S. and/or other countries. 1203 Part No. 098-99340