HP Photosmart C3100 All-in-One series

Basics Guide

2006 Hewlett-Packard Development Company, L.P.
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Hewlett-Packard Company notices
The information contained in this document is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of HewlettPackard, except as allowed under copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Contents

HP All-in-One overview...2 The HP All-in-One at a glance...3 Control panel buttons...4 Status light overview....5 Use the HP Photosmart software...7 Find more information...8 Access the onscreen Help...8 Load originals and load paper...8 Avoid paper jams...10 Make a copy....10 Scan an image....10 Print photos using a proof sheet...11 Print from a software application...13 Replace the print cartridges....14 Clean the HP All-in-One....Troubleshooting and support...18 Uninstall and reinstall the software...18 Hardware setup troubleshooting...19 Error conditions....21 Clear paper jams...21 Print cartridge troubleshooting...22 Before you call HP customer support..Technical information...24 System requirements....24 Paper specifications...24 Print specifications...24 Copy specifications....25 Scan specifications....25 Physical specifications...25 Power specifications...25 Environmental specifications...25 Acoustic information...25 Environmental product stewardship program..25 Regulatory notices...26 Warranty....27 Index.....28 1

HP All-in-One overview

Use the HP All-in-One to quickly and easily accomplish tasks such as making a copy, scanning documents, or printing photos from a memory card. You can access many HP All-in-One functions directly from the control panel, without turning on your computer. Note This guide introduces basic operations and troubleshooting, as well as providing information for contacting HP support and ordering supplies. The onscreen Help details the full range of features and functions, including use of the HP Photosmart software that came with the HP All-in-One. For more information, see Access the onscreen Help on page 8. Copy The HP All-in-One allows you to produce high-quality color and black-and-white copies on a variety of paper types. You can enlarge or reduce the size of an original to fit a specific paper size, adjust the copy quality, and make high-quality copies of photos, including borderless copies. Scan Scanning is the process of converting text and pictures into an electronic format for your computer. You can scan almost anything (photos, magazine articles and text documents) on the HP All-in-One. Print photos The HP All-in-One is equipped with memory card slots which enable you to insert a memory card and begin printing photos from your digital camera without uploading your photos to a computer first. Additionally, if the HP All-in-One is connected to a computer with a USB cable, you can also transfer your photos to the computer to print, edit, or share. Warning Do not insert more than one memory card at a time. If more than one memory card is inserted, unrecoverable data loss might occur. Print from your computer The HP All-in-One can be used with any software application that allows printing. You can print a range of projects, such as borderless images, newsletters, greeting cards, iron-on transfers, and posters.
The HP All-in-One at a glance

Label 9 10

Description Control panel On button Photosmart Express button (left) and Proof Sheet button (right) Memory card slots Input tray Paper tray extender Paper-width guide Print cartridge door Glass Lid backing
Chapter 1 HP All-in-One overview

Label 3

Description Rear door Rear USB port Power connection*

Access the onscreen Help

This guide describes a sampling of the features available, so you can get started using the HP All-in-One. Explore the onscreen Help that came with your device for information on all the features that the HP All-in-One supports. To access the HP Photosmart Software Help on a Windows computer 1. In the HP Solution Center, click the tab for the HP All-in-One. 2. In the Device Support area, click Onscreen Guide or Troubleshooting. If you click Onscreen Guide, a pop-up menu appears. You can choose to open the welcome page for the entire Help system or to go specifically to the Help for the HP All-in-One. If you click Troubleshooting, the Troubleshooting and support page opens. To access the HP Photosmart Mac Help On the Help menu in the HP Photosmart Studio, choose HP Photosmart Mac Help. The HP Photosmart Mac Help appears.
Load originals and load paper
You can copy or scan up to letter- or A4-size originals by loading them on the glass.
To load an original on the glass 1. Lift the lid on the HP All-in-One. 2. Load your original print side down in the right front corner of the glass. Tip For more help on loading an original, refer to the engraved guides along the edge of the glass.

Close the lid.

To load 10 x 15 cm ( 4 x 6 inch) photo paper in the input tray 1. Remove all paper from the input tray. 2. Insert the stack of photo paper into the far-right side of the input tray with the short edge forward and the print side down. Slide the stack of photo paper forward until it stops. If the photo paper you are using has perforated tabs, load the photo paper so that the tabs are closest to you. Tip For more help on loading small-size photo paper, refer to the guides engraved in the base of the input tray for loading photo paper. 3. Slide the paper-width guide inward until it stops at the edge of the paper. Do not overload the input tray; make sure the stack of paper fits within the input tray and is no higher than the top of the paper-width guide.
For best results, set the paper type and paper size before copying or printing.

Avoid paper jams

To help avoid paper jams, follow these guidelines. Remove printed papers from the output tray frequently. Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag. Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn. Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type. Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray. Do not force paper too far forward in the input tray. Use paper types that are recommended for the HP All-in-One.

Make a copy

You can make quality copies from the control panel. To make a copy from the control panel 1. Make sure you have paper loaded in the input tray. 2. Load your original print side down in the right front corner of the glass. 3. Press Start Copy Black or Start Copy Color to begin copying.

Scan an image

You can start a scan from your computer or from the HP All-in-One. This section explains how to scan from the control panel of the HP All-in-One only. To use the scan features, the HP All-in-One and computer must be connected and turned on. The HP Photosmart Software (Windows) or HP Photosmart Mac Software (Mac) must also be installed and running on your computer prior to scanning. On a Windows computer, look for the HP Digital Imaging Monitor icon in the Windows system tray (at the lower right side of the screen, near the time) to verify the software is running.
Note Closing the HP Digital Imaging Monitor icon in the Windows system tray can cause the HP All-in-One to lose some of its scan functionality. If this happens, you can restore full functionality by restarting your computer or by starting the HP Photosmart Software. On a Mac, the software is always running. Tip You can use the HP Photosmart Software (Windows) or HP Photosmart Mac Software (Mac) to scan images, including panorama images. Using this software, you can also edit, print, and even share your scanned images. For more information, see the onscreen Help that came with the HP All-in-One. To scan to a computer 1. Place your original print side down on the left front corner of the glass. 2. Press Start Scan/Reprints. A preview image of the scan appears on your computer, where you can edit it. 3. Make any edits to the preview image, and then click Accept when you are finished.
Print photos using a proof sheet
A proof sheet is a simple and convenient way to select photos and make prints directly from a memory card without the need for a computer. A proof sheet (which might be several pages long) shows thumbnail views of photos stored on the memory card. The file name, index number, and date appear under each thumbnail. Proof sheets are also a quick way to create a printed catalog of your photos.
Note From the HP All-in-One, you can only access JPEG and TIFF image files. To print other types of files, transfer the files from your memory card to your computer and use the HP Photosmart Software.
In order to print photos from a proof sheet you must complete the following tasks, explained in detail in the procedures below. Print a proof sheet of the photos on your memory card Complete the proof sheet Scan the proof sheet
To print a proof sheet 1. Remove any orignals loaded on the glass. 2. Insert a memory card into the appropriate slot on the HP All-in-One. The HP All-in-One supports the memory cards described below. Each type of memory card can only be inserted in the appropriate slot for that card.

Top left slot: Secure Digital, MultiMediaCard (MMC), Secure MultiMedia Card, Memory Stick, Magic Gate Memory Stick, Memory Stick Duo (with user-supplied adapter), Memory Stick Pro, xD-Picture Card Top right slot: Memory Stick Duo (without user-supplied adapter) Bottom slot: CompactFlash (I, II) Press the Proof Sheet button (located above the memory card slots). The Proof Sheet button is the button on the right.
The HP All-in-One prints a proof sheet. When the proof sheet finishes printing, follow the instructions on the proof sheet to select the photos you want to print., and then scan the proof sheet.
To scan a completed proof sheet 1. Load the proof sheet print side down on the right front corner of the glass. Make sure the sides of the proof sheet touch the right and front edges. Close the lid.

2. 3. 4.

Make sure the same memory card you used to print the proof sheet is still inserted in the HP All-in-One when you scan that proof sheet. Make sure you have photo paper loaded in the input tray. Press Proof Sheet. The HP All-in-One scans the proof sheet and prints the selected photos.
Print from a software application
Most print settings are automatically handled by the software application. You need to change the settings manually only when you change print quality, print on specific types of paper or transparency film, or use special features. To print from a software application (Windows) 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. If you need to change settings, click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Select the appropriate options for your print job by using the features available on the various tabs. 6. Click OK to close the Properties dialog box. 7. Click Print or OK to begin printing. To print from a software application (Mac) 1. Make sure you have paper loaded in the input tray. 2. From the File menu in your software application, choose Page Setup. 3. Make sure the HP All-in-One is the selected printer. 4. Specify the page attributes: Choose the paper size. Select the orientation. Enter the scaling percentage. 5. Click OK. 6. From the File menu in your software application, choose Print.

The Print dialog box appears, and the Copies & Pages panel opens. Change the print settings for each option in the pop-up menu, as appropriate for your project. Click Print to begin printing.
Replace the print cartridges
Follow these instructions when the ink level is low. Note When the ink level for the print cartridge is low, a message appears on your computer screen. You can also check the ink levels by using the software installed with the HP All-in-One. When you receive a low-ink warning message, make sure you have a replacement print cartridge available. You should also replace the print cartridges when you see faded text or if you experience print quality issues related to the print cartridges. To order print cartridges for the HP All-in-One, go to www.hp.com/learn/suresupply. If prompted, choose your country/region, follow the prompts to select your product, and then click one of the shopping links on the page. To replace the print cartridges 1. Make sure the HP All-in-One is on. Caution If the HP All-in-One is off when you open the print cartridge door to access the print cartridges, the HP All-in-One will not release the cartridges for changing. You might damage the HP All-in-One if the print cartridges are not docked safely when you try to remove them. 2. 3. Make sure you have letter or A4 unused plain white paper loaded in the input tray. Open the print cartridge door. The print carriage moves to the far right side of the HP All-in-One.
Wait until the print carriage is idle and silent, and then lightly press down on a print cartridge to release it. If you are replacing the tri-color print cartridge, remove the print cartridge from the slot on the left. If you are replacing the black or photo print cartridge, remove the print cartridge from the slot on the right.
Print cartridge slot for the tri-color print cartridge Print cartridge slot for the black and photo print cartridges
Pull the print cartridge toward you out of its slot. If you are removing the black print cartridge in order to install the photo print cartridge, store the black print cartridge in the print cartridge protector or an airtight plastic container. If you are removing the print cartridge because it is low or out of ink, recycle the print cartridge. The HP Inkjet Supplies Recycling Program is available in many countries/regions, and lets you recycle used print cartridges free of charge. For more information, go to the following website: www.hp.com/hpinfo/globalcitizenship/environment/recycle/inkjet.html Remove the new print cartridge from its packaging and, being careful to touch only the black plastic, gently remove the plastic tape by using the pink pull tab.

Copper-colored contacts Plastic tape with pink pull tab (must be removed before installing) Ink nozzles under tape
Caution Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
Slide the new print cartridge forward into the empty slot. Then gently push on the upper part of the print cartridge forward until it clicks into the socket. If you are installing the tri-color print cartridge, slide it into the left slot. If you are installing a black or photo print cartridge, slide it into the right slot.
Close the print cartridge door.
If you installed a new print cartridge, the HP All-in-One prints a print cartridge alignment sheet. Note If you have colored paper loaded in the input tray when you align the print cartridges, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again. If the alignment fails again, you might have a defective sensor or print cartridge. Contact HP Support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Clean the HP All-in-One

To ensure that your copies and scans remain clear, you might need to clean the glass and lid backing. You might also want to dust the exterior of the HP All-in-One. Clean the glass Clean the lid backing

Clean the glass

Glass that is dirty from fingerprints, smudges, hair, and dust on the main glass surface slows down performance and affects the accuracy of some features. To clean the glass 1. Turn off the HP All-in-One, unplug the power cord, and raise the lid. 2. Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner. Caution Do not use abrasives, acetone, benzene, or carbon tetrachloride on the glass, since they can damage it. Do not place or spray liquid directly on the glass. The liquid might seep under the glass and damage the device. 3. 4. Dry the glass with a dry, soft, lint-free cloth to prevent spotting. Plug in the power cord, and then turn on the HP All-in-One.

Clean the lid backing

Minor debris can accumulate on the white document backing located underneath the lid of the HP All-in-One. To clean the lid backing 1. Turn off the HP All-in-One, unplug the power cord, and raise the lid. 2. Clean the white document backing with a soft cloth or sponge slightly moistened with a mild soap and warm water. Wash the backing gently to loosen debris. Do not scrub the backing. 3. Dry the backing with a dry, soft, lint-free cloth. Caution Do not use paper-based wipes, as these might scratch the backing. 4. If further cleaning is needed, repeat the previous steps using isopropyl (rubbing) alcohol, and wipe the backing thoroughly with a damp cloth to remove any residual alcohol. Caution Be careful not to spill alcohol on the glass or exterior of the HP All-in-One, as this might damage the device. 5. Plug in the power cord, and then turn on the HP All-in-One.

Troubleshooting and support
This chapter contains troubleshooting information for the HP All-in-One. Specific information is provided for installation and configuration issues, and some operational topics. For more troubleshooting information, see the onscreen Help that came with your software. Many issues are caused when the HP All-in-One is connected to the computer using a USB cable before the HP All-in-One software is installed on the computer. If you connected the HP Allin-One to your computer before the software installation screen prompts you to do so, you must follow these steps: Troubleshooting common setup issues

1. 2. 3. 4. 5.

Disconnect the USB cable from the computer. Uninstall the software (if you have already installed it). Restart your computer. Turn off the HP All-in-One, wait one minute, then restart it. Reinstall the HP All-in-One software. Caution Do not connect the USB cable to the computer until prompted by the software installation screen.
For support contact information, see the inside back cover of this guide.
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the software installation screen, you might need to uninstall and then reinstall the software. Do not simply delete the HP All-in-One application files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP All-in-One. To uninstall from a Windows computer and then reinstall 1. 2. 3. 4. 5. On the Windows taskbar, click Start, Settings, Control Panel. Double-click Add/Remove Programs. Select the HP All-in-One, and then click Change/Remove. Follow the onscreen instructions. Disconnect the HP All-in-One from your computer. Restart your computer. Note It is important that you disconnect the HP All-in-One before restarting your computer. Do not connect the HP All-in-One to your computer until after you have reinstalled the software. 6. 7. Insert the HP All-in-One CD-ROM into your computers CD-ROM drive and then start the Setup program. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All-in-One.
When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray. To verify that the software is properly installed, double-click the HP Solution Center icon on the desktop. If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has been properly installed.

To uninstall from a Mac and then reinstall 1. 2. 3. 4. 5. 6. 7. Disconnect the HP All-in-One from your Mac. Open the Applications:Hewlett-Packard folder. Double-click HP Uninstaller. Follow the onscreen instructions. After the software is uninstalled, restart your computer. To reinstall the software, insert the HP All-in-One CD-ROM into your computers CD-ROM drive. On the desktop, open the CD-ROM and then double-click HP All-in-One Installer. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All-in-One.
Hardware setup troubleshooting
Use this section to solve any problems you might encounter while setting up the HP All-in-One hardware. The HP All-in-One will not turn on Cause The HP All-in-One is not properly connected to a power supply. Solution Make sure the power cord is firmly connected to both the HP All-in-One and the power adaptor. Plug the power cord into a grounded power outlet, surge protector, or power strip. Troubleshooting and support
Power connection Power cord and adaptor Grounded power outlet
If you are using a power strip, make sure the power strip is on. Or, try plugging the HP All-in-One directly into a grounded power outlet. Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if the appliance has power. If not, then there might be a problem with the power outlet. If you plugged the HP All-in-One into a switched outlet, make sure the switch is on. If it is switched to on but still does not work, then there might be a problem with the power outlet.
Cause You pressed the On button too quickly.
Chapter 2 Solution The HP All-in-One might not respond if you press the On button too quickly. Press the On button once. It might take a few minutes for the HP All-in-One to turn on. If you press the On button again during this time, you might turn the device off. Warning If the HP All-in-One still does not turn on, it might have a mechanical failure. Unplug the HP All-in-One from the power outlet and contact HP. Go to: www.hp.com/support If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

For more information on setting up the HP All-in-One and connecting it to your computer, see the Setup Guide that came with the HP All-in-One.

Error conditions

The lights on the HP All-in-One flash in special sequences to inform you about various error conditions. For more information on solving error conditions based on the status lights, see Status light overview on page 5.

Clear paper jams

If the HP All-in-One has a paper jam, first check the rear door. If the jammed paper is not in the rear rollers, check the front door. To clear a paper jam from the rear door 1. Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the HP All-in-One.
Gently pull the paper out of the rollers.
Chapter 2 Caution If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the HP All-in-One, more paper jams are likely to occur. 3. 4. Replace the rear door. Gently push the door forward until it snaps into place. Press Start Copy Black or Start Copy Color to continue the current job.
To clear a paper jam from the front door 1. If necessary, pull the input tray down to open it. Then, lower the print cartridge door.
Gently pull the paper out of the rollers. Caution If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the HP All-in-One, more paper jams are likely to occur.
Press Start Copy Black to continue the current job.
Print cartridge troubleshooting
If you are experiencing problems with printing, you might have a problem with one of the print cartridges. To troubleshoot print cartridges 1. Remove the black print cartridge from the slot on the right. Do not touch the ink nozzles or the copper-colored contacts. Check for possible damage to the copper-colored contacts or ink nozzles. Make sure the plastic tape has been removed. If it is still covering the ink nozzles, gently remove the plastic tape by using the pink pull tab. Reinsert the print cartridge by sliding it forward into the slot. Then push the print cartridge forward until it clicks into the socket.

5. 6. 7.

Repeat steps 1 and 2 for the tri-color print cartridge on the left side. If the problem persists, print a self-test report to determine if there is a problem with the print cartridges. This report provides useful information about your print cartridges, including status information. If the self-test report shows a problem, clean the print cartridges. If the problem persists, clean the copper-colored contacts of the print cartridges. If you are still experiencing problems with printing, determine which print cartridge is experiencing the problem and replace it.

For more information, see the onscreen Help.
Before you call HP customer support
Software programs from other companies might be included with the HP All-in-One. If you experience problems with any of those programs, you will receive the best technical assistance by calling the experts at that company. If you need to contact HP Customer Support, do the following before you call: 1. Make sure that: a. The HP All-in-One is plugged in and turned on. b. The specified print cartridges are installed correctly. c. The recommended paper is properly loaded in the input tray. Reset the HP All-in-One: a. Turn off the HP All-in-One by pressing the On button. b. Unplug the power cord from the back of the HP All-in-One. c. Plug the power cord back into the HP All-in-One. d. Turn on the HP All-in-One by pressing the On button. To find support and warranty information, go to the HP website at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Check the HP website for updated information or troubleshooting tips for the HP All-in-One. If you are still experiencing problems and need to speak with an HP Customer Support Representative, do the following: a. Have the specific name of the HP All-in-One, as it appears on the control panel, available. b. Print a self-test report. (See below.) c. Make a color copy to have available as a sample printout. d. Be prepared to describe your problem in detail. e. Have your serial number and service ID ready, found on the self-test report. Call HP Customer Support. Be near the HP All-in-One when you call.
To print a self-test report 1. 2. Press and hold Cancel on the control panel. While holding Cancel, press Start Copy Color. The self-test report prints, containing the serial number and service ID.

Technical information

The technical specifications and international regulatory information for the HP All-in-One are provided in this section.

System requirements

Software system requirements are located in the Readme file.

Paper specifications

This section contains information about paper tray capacities and paper sizes.

Paper tray capacities

Type Plain paper Legal paper Cards Envelopes Technical information Transparency film Labels 4 x 6 inch (10 x 15 cm) Photo paper 8.5 x 11 inch (216 x 279 mm) Photo paper * Paper weight 20 to 24 lb. (75 to 90 gsm) 20 to 24 lb. (75 to 90 gsm) 110 lb. index max (200 gsm) 20 to 24 lb. (75 to 90 gsm) N/A N/A 145 lb. (236 gsm) N/A Paper tray* 100 (20 lb. paper) 100 (20 lb. paper 20 Output tray 50 (20 lb. paper) 50 (20 lb. paper) 15 or fewer 10 15
Maximum capacity. Output tray capacity is affected by the type of paper and the amount of ink you are using. HP recommends emptying the output tray frequently.

Paper sizes

For a complete list of supported media sizes, see the printer software.

Print specifications

Up to 1200 x 1200 rendered dpi black when printing from a computer Up to 4800 x 1200 optimized dpi color when printing from a computer and 1200-input dpi Print speeds vary according to the complexity of the document Panorama-size printing Method: drop-on-demand thermal inkjet Language: PCL3 GUI Duty cycle: Up to 3000 printed pages per month

Copy specifications

Up to 4800x1200 optimized dpi output using a scan resolution of 1200x1200ppi when copying onto premium photo media Digital image processing Up to 9 copies from original (varies by model) Fit to page Copy speeds vary according to the complexity of the document

Scan specifications

Image editor included Integrated OCR software automatically converts scanned text to editable text (if installed) Twain-compliant interface Resolution: up to 1200 x 2400 dpi optical (varies by model); 19200 dpi enhanced (software) Color: 48-bit color, 8-bit grayscale (256 levels of gray) Maximum scan size from glass: 21.6 x 29.7 cm (8.5 x 11.7 inches)

Physical specifications

Height: 16.97 cm (7.0 inches) Width: 44 cm (16.8 inches) Depth: 25.9 cm (10.2 inches) Weight: 4.5 kg (10 pounds)

Power specifications

Power consumption: 25 watts maximum (average printing) Input voltage: AC 100 to 240 V ~ 1 A 5060 Hz, grounded Output voltage: DC 32 V===560 mA, 15 V or 16 V===530mA Note Use only with the power adapter supplied by HP. Technical information
Environmental specifications
Recommended operating temperature range: 15 to 32 C (59 to 90 F) Allowable operating temperature range: 5 to 35 C (41 to 95 F) Humidity: 15% to 80% RH non-condensing Non-operating (Storage) temperature range: 20 to 50 C (4 to 122 F) In the presence of high electromagnetic fields, it is possible the output from the HP All-inOne may be slightly distorted HP recommends using a USB cable less than or equal to 3 m (10 feet) in length to minimize injected noise due to potential high electromagnetic fields

Acoustic information

If you have Internet access, you can get acoustic information from the HP website. Go to: www.hp.com/support.
Environmental product stewardship program
Hewlett-Packard is committed to providing quality products in a environmentally sound manner. For information on HP's Environmental product stewardship program, see the onscreen Help.

Chapter 3

Regulatory notices
The HP All-in-One meets product requirements from regulatory agencies in your country/region. For a complete listing of regulatory notices, see the onscreen Help.
Regulatory model identification number
For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SDGOB-0603. This regulatory number should not be confused with the marketing name (HP Photosmart C3100 All-in-One series, etc.) or product numbers (Q8150A, etc.).

Warranty

HP product Software Print cartridges Duration of limited warranty 90 days Until the HP ink is depleted or the end of warranty date printed on the cartridge has been reached, whichever occurs first. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. 1 year

Accessories

Printer peripheral hardware (see the following for details) 1 year A. Extent of limited warranty 1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer. 2. For software products, HP's limited warranty applies only to a failure to execute programming instructions. HP does not warrant that the operation of any product will be uninterrupted or error free. 3. HP's limited warranty covers only those defects that arise as a result of normal use of the product, and does not cover any other problems, including those that arise as a result of: a. Improper maintenance or modification; b. Software, media, parts, or supplies not provided or supported by HP; c. Operation outside the product's specifications; d. Unauthorized modification or misuse. 4. For HP printer products, the use of a non-HP ink cartridge or a refilled ink cartridge does not affect either the warranty to the customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of a non-HP or refilled ink cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage. 5. If HP receives, during the applicable warranty period, notice of a defect in any product which is covered by HP's warranty, HP shall either repair or replace the product, at HP's option. 6. If HP is unable to repair or replace, as applicable, a defective product which is covered by HP's warranty, HP shall, within a reasonable time after being notified of the defect, refund the purchase price for the product. 7. HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to HP. 8. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the product being replaced. 9. HP products may contain remanufactured parts, components, or materials equivalent to new in performance. 10. HP's Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP. Contracts for additional warranty services, such as on-site service, may be available from any authorized HP service facility in countries where the product is distributed by HP or by an authorized importer. B. Limitations of warranty TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. C. Limitations of liability 1. To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer's sole and exclusive remedies. 2. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. D. Local law 1. This Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary from state to state in the United States, from province to province in Canada, and from country to country elsewhere in the world. 2. To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty Statement may not apply to the customer. For example, some states in the United States, as well as some governments outside the United States (including provinces in Canada), may: a. Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer (e.g., the United Kingdom); b. Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or c. Grant the customer additional warranty rights, specify the duration of implied warranties which the manufacturer cannot disclaim, or allow limitations on the duration of implied warranties. 3. THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS. HP Limited Warranty Dear Customer, You will find below the name and address of the HP entity responsible for the performance of the HP Limited Warranty in your country. You may have additional statutory rights against the seller based on your purchase agreement. Those rights are not in any way affected by this HP Limited Warranty. Ireland: Hewlett-Packard Ireland Ltd. 30 Herbert Street IRL-Dublin 2 United Kingdom: Hewlett-Packard Ltd, Cain Road, Bracknell, GB-Berks RG12 1HN

Product environmental attributes - IT Eco Declaration 2004
Brand Manufacturer Manufacturers representative Contact person Postal address Postal code /City/ Country Telephone (incl. country code) Mobile phone (incl. country code) Fax (incl. country code) Internet site Additional information Hewlett-Packard Hewlett-Packard Name: e-mail: Name: e-mail: itecodeclaration.ww@hp.com Hans wendschlag, HP Sweden Logo
+ + + http://www.hp.se/environment Latest version of this document can be found at: www.hp.se/itecodeclarations. The company environmental profile, which is issued for the company and isn't product related, can also be found at the same website. Check Item 14 for explanatory information regarding specific item responses.

2005-05

This declaration covers the below listed Information Technology product categories* with specified product identity (ID) such as type/model number.
Computer system unit CPU Display/ monitor Printer Black/white model Product identity Copier Colour Mobile/portable computer Keyboard Fax Multifunction product Scanner Pages per minute: up to 32( B&W), 31Color)varies by Server Digital Projector Camera Other IT product, specify:
HP Photosmart 3100 All-in-One series (Q5831A) RMN SDGOB-0501-01 Models 3110(Q5833A), 3110xi(Q5835A), 3110V (Q5863A), 3108(Q5834D), 3107(Q5837A)

2004-06

Issue date 2005-10-05 Guideline document (Version of Guideline document used for completion of this declaration (month, year)) This IT Eco Declaration consists of three documents: Company environmental profile: Divided into two sections, legal and market requirements
Product environmental attributes: Divided into two sections, legal and market requirements Guideline document with extensive clarifications, comments and references.
The latest version of all these documents can be downloaded from: www.itecodeclaration.org Notes: Voluntary vs compulsory requirements: Items marked V are voluntary to answer, all other items must be answered. The latest version of the Guideline document must be used. Specify in table above according to which version of the guideline document this declaration has been completed. This version of the IT Eco Declaration is adjusted to the document Product-related Environmental Attributes, issued by the European Association for Standardizing Information and Communication Systems (ECMA), TR/70, version 1999. This version of the IT Eco Declaration meets the basic principles of ISO14021:1999, Environmental labels and declarations Selfdeclared environmental claims (Type II environmental labelling). When references are given to standards like ISO, IEC and EN, the latest version should always be referred to. For telecommunication products, use eco declaration for telecommunication products. This IT Eco Declaration version can be used from October and shall be used for products announced after December 1 2003. The IT Eco Declaration is a system for declaration of environmental aspects of IT and telecom products, developed by the Nordic IT organisations, IT-Fretagen in Sweden, ITB in Denmark, IKT-Norge in Norway and TTK ry in Finland. This IT Eco Declaration may only be used after having signed a contract with at least one of these organisations.
Association of the Swedish IT and Telecom Industry www.itforetagen.se
Norwegian IT-companies Organisation www.ikt-norge.no
IT-Brancheforeningen Kontor & Data www.itb.dk
Finnish Association of Office Technology Traders www.ttkry.com

Version June 2004

Page 1 (4)
Copyright Association of the Swedish IT and Telecom Industry 2000. Reproduction of this form without permission is prohibited by the copyright law 1960:729. The prohibition includes any kind of reproduction, by electronic or any other means.

Product identity

HP Photosmart 3300 All-in-one series

Issue date 10/2005 Logo

Product environmental attributes - Legal requirements
Item P1 P1.1 P1.2 P1.3 P1.4 P1.5 Additional information regarding each item may be found under P14. Environmental conscious design Product parts are free from, i.e. less than 0.1% by weight (b.w.), CFCs & HCFCs, asbestos, PCB & PCT (3093/94/EEC, 76/769/EEC, 6th amendment, 99/77/EEC, 82/828/EEC) Components are free from, i.e. less than 0.1% b.w., mercury (Hg), except for small amounts of mercury which are allowed in light sources. (SE SFS 1998:944) Cadmium (Cd) content of colorants, stabilizers, and surface treatments does not exceed, 0.01% b.w., as specified in 76/769/EEC, 10th amendment, 1991/338/EEC. Paints are free from lead (Pb), i.e. less than 0.1% b.w., (76/769/EEC, 8th amendment, 89/677/EEC) Paints, coatings, plastics, rubbers and seals are free from flame retardants and/or plasticizers containing Short Chain Chlorinated Paraffines (SCCPs) with more than 0,1% by weight, 10-13 carbon atoms, minimum 48% chlorine by weight, CAS number 63449-39-8 (NO MVD regulation 1544, 2000.12.13 and FI 416/2003). If the product is intended for direct and prolonged skin contact, the surfaces do not release nickel (Ni) above levels specified in (76/769/EEC, 8th amendment, 94/27/EEC) Batteries If hazardous batteries are used in the product, they are labelled. (93/86/EEC). If batteries are used in the product they are free (<0.0005% by weight) from mercury (Hg) (98/101/EC) Electrical safety, EMC and connection to the telephone network The product meets the Low Voltage Directive (LVD) regarding electrical safety (73/23/EEC & 93/68/EEC) The product meets the EMC Directive regarding electromagnetic compatibility (89/336/EEC) If product is intended for connection to a public telecom network or contains a radio transmitter, it meets the EU R&TTE Directive (1999/5/EC) The product is CE-marked (93/68/EEC) Consumable materials If a photo conductor (drum, belt etc.) is used in the product, it is free (<0.01% by mass) from cadmium (Cd) (76/769/EEC and 91/338/EEC) If an ink is used in the product, it is free (<0.01% by mass) from cadmium (Cd) (91/338/EEC) If toner/ink (or corresponding) are used in the product, they are classified and if required labelled in accordance with EU directives Packaging materials The sum of the concentration levels of lead, cadmium, mercury, and hexavalent chromium present in packaging or packaging components does not exceed 0.01% by weight (100 ppm). (94/62/EC). The product packaging material is free from CFC/HCFC.

Requirement met Yes No n.a.
P1.6 P2 P2.1 P2.2 P3 P3.1 P3.2 P3.3 P3.4 P4 P4.1 P4.2 P4.3 P5 P5.1 P5.2
This product meets above listed legal requirements

Page 2 (4)

Product Identity

Issue date 10/05 Logo

Product environmental attributes - Market requirements
Item P6 P6.1 P6.2 P6.3 P6.4 P6.5 V P6.6 P6.7 P6.8 P6.9 P6.10 V P6.11 P6.12 V P6.13 V = Voluntary to answer. Additional information regarding each item may be found under P14. Environmental conscious design Disassembly, recycling Gluing/welding of different material has been avoided. Plastic materials in covers/housing are free from surface coating. Mechanical plastic parts >100g, consist of one material or of easily separable materials. Plastic parts >25g, have material codes according to ISO 11469. Plastic parts are free from metal inlays or have inlays that can be removed with commonly available tools. If labels are required they should be separable. (This requirement does not apply to safety labels). Product lifetime Upgrading of the product can be done with commonly available tools Processor, memory and cards of various types can be changed/upgraded. Hard disk, CD/DVD drives and / or floppy drive can be changed/upgraded. Spare parts are available after end of production for: Material requirements Plastic parts >25g are free from PBB/PBDE, i.e less than 0.1% b.w. Plastic parts >25g are free from flame retardant substances/preparations above 0.1% classified as R45/46, R50/51/52/53 and R60/61 (67/548/EEC) Chemical specification of flame retardants in plastic parts >25g according to ISO 1043-4 declared below: Product cover/ housing: Printed circuit boards: Other plastic parts: Product cover/housing material type, specified according to ISO 1043-1 Material type HIPS Material type ABS Electrical cable insulation material specification Light sources are free from mercury, i.e less than 0.1% b.w. If mercury is used specify: Number of lamps 3 & max. mercury per lamp 0.1 mg Mechanical plastic parts > 25g are free from lead (Pb), i.e. less than 0.1% b.w. Batteries Product is free from batteries defined as hazardous (91/157/EEC) Batteries are used that meet the European eco-label (EU Flower) criteria (2001/687/EC & 2001/686/EC) Energy consumption V n.a. Maximum power W V Operation W Low power mode 17.16 W Off mode 0.69 W Sleep mode 13.06 W Deep sleep mode W If the product is in Stand by mode, it reverts to: Low power mode in 1 min Sleep mode in 1 min Deep sleep mode in min V Off mode in min 2-sided printing/copying (duplex) from 1-sided originals is an integrated product function. Information about the energy save function is given in the user documentation. (Not applicable when no instruction is needed to operate the energy save function, i.e. the energy save function cannot be adjusted or inhibited by the user.) The product meets the requirements of ENERGY STAR. The product meets the requirements of GEEA. Display meets the energy save requirements of the European eco-label (EU Flower) (2001/686/EC & 2001/687/EC). Desktop or portable computer meets the energy save requirements of the European eco-label (EU Flower) (2001/686/EC & 2001/687/EC) n.a. Material type PVC

V P6.14 P6.15 P6.16 V P6.17 V P6.18 V P7 P7.1 P7.2 V P8 P8.1
Product parts are free from beryllium (Be) and beryllium oxide (BeO), i.e. less than 0.1% b.w.

V P8.2 P8.3

P8.4 P8.5 V P8.6 V V

Page 3 (4)

Product environmental attributes - Market requirements (continued)
Item P9 P9.1 P9.2 V V = Voluntary to answer. Additional information regarding each item may be found under P14. Noise characteristics (Measured and declared according to ISO 7779 and ISO 9296) Declared A-Weighted Sound Power Level, LWAd (1B = 10 dB) Operating mode: LWAd : 6.9 B Idling mode: LWAd : 3.6 B The product meets the acoustic noise requirement of:
TCO Blue Angel European eco-label (EU Flower) Nordic Swan

P9.3 V

P10 P10.1 P10.2 V
Declared A-Weighted Sound Pressure Level, LpAm (measured at the operator position if applicable; otherwise measured at the 1m bystander positions). Operating mode: LpAm: dB Idling mode: LpAm: dB Test position: LpAm: Operator position Bystander positions Test position for PC tower LpAm: Table top Floor standing Emissions Chemical emission test performed according to RAL-UZ , other standard , specify: The test covers: Dust 0.004 Ozone <0.001 Styrene TVOC 0.036 Benzene The product meets the requirement for chemical emission in: TCO Blue Angel Nordic Swan
Display/monitor/portable computer meets the requirement for low frequency electromagnetic fields in: MPR-II TCO prEN50279- A , -B , -C Consumable materials The photo conductor is free from selenium. If the photo conductor contains selenium there is a system for waste recovery. Safety Data Sheet/Material Safety Data Sheet (SDS/MSDS) is available for toner/ink (99/45/EC & 2001/58/EC) Paper containing recycled fibres and meeting requirements of ENV12281 can be used in the product. Ergonomics The computer system meets the ergonomic requirements of EN 29241-3, -7, -8 for CRT displays and EN-ISO 13406-2 for flat panel displays. The product keyboard meets the requirements of ISO 9995 and EN 29241-4. The computer input device meets the requirements of ISO 9241-9. Packaging and documentation Product packaging: material type(s): Cardboard weight (kg): 1.310 PE 0.054 PS 0.308 Plastic packaging material is marked according to DIN 6120, ISO 11469 or ISO 1043, 1-4. Product plastic packaging is free from chlorine User and product documentation are free from chlorine bleached paper Additional information "The IT Eco Declaration covers the product base model only. If optional items with moving parts are added, like extra hard disks or graphic cards with fans etc, these can change energy and acoustics values for which HP can take no responsibility." Energy consumption and noise characteristics are dependent on the configuration of the unit being reported. the configuration for this product is Q5831A, 230 v 50hz. Power numbers represent the highest power measurements for the entire HP Photosmart 3100 All-in-One family measured across all standard worldwide voltages and frequency levels the products ship into.