QuickSpecs

Overview
Slimline CD-RW/DVD-ROM 24X Combo Drive Option Kit (Servers)
The DVD-ROM/CD-RW combo drive is the next generation of optical drive for HP ProLiant servers. It is offered with an industrystandard ATAPI interface. A Combo drive is designed to read and write to CD-ROM discs and read DVD-ROM discs. It has a maximum speed of 8X with DVD and 24X when used with CD-ROM. This drive supports major OSs for reading media. Software support is required for writing to media. For Microsoft operating systems, this is available by using the included Roxio Media Creator. For other operating systems, an operating system-specific software utility is required for writing to media.

Models

HP Slimline CD-RW/DVD-ROM 24X Carbon Combo Drive Kit Contents DVD-ROM drive with installation guide Warranty card Software disk 331903-B21

Compatibility

Servers ProLiant DL (rack-optimized): HP ProLiant DL320 G2 (PN 343791-B21 only) HP ProLiant DL360 G2 (SCSI & SAS models only) HP ProLiant DL360 G3 (SCSI & SAS models only) HP ProLiant DL360 G4 HP ProLiant DL360 G4p HP ProLiant DL360 G5 HP ProLiant DL365 HP ProLiant DL365 G5 HP ProLiant DL380 G2 HP ProLiant DL380 G2 Packaged Cluster HP ProLiant DL380 G3 HP ProLiant DL380 G3 Packaged Cluster with MSA500 HP ProLiant DL380 G3 Packaged Cluster with MSA1000 HP ProLiant DL380 G4 HP ProLiant DL380 G4 Packaged Cluster with MSA500 G2 HP ProLiant DL380 G4 Packaged Cluster with MSA1000 HP ProLiant DL380 G5 HP ProLiant DL385 HP ProLiant DL385 Packaged Cluster with MSA500 G2 HP ProLiant DL385 G2 HP ProLiant DL385 G5 HP ProLiant DL560 HP ProLiant DL580 G2 HP ProLiant DL580 G3 HP ProLiant DL580 G4 HP ProLiant DL585 HP ProLiant DL585 G2 HP ProLiant DL585 G5 HP ProLiant DL585 G6 DA - 11652 North America Version 19 October 5, 2010 Page 1
HP ProLiant DL785 G5 HP ProLiant DL785 G6 ProLiant ML (expansion-optimized): HP ProLiant ML570 G3 HP ProLiant ML570 G4 NOTE: This is a list of supported servers. Some may be discontinued.

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Service and Support
HP Care Pack Services: Packaged server and storage services for increased uptime, productivity and ROI When you buy HP server and storage products and solutions, it's also a good time to think about what levels of support you may need. Our portfolio of service options reduce deployment and management worries while helping you get the most out of your server and storage investments. We take a holistic approach to your environment, bridging servers, blades, storage, software and network infrastructures with our packaged HP Care Pack Services for servers and storage. Protect your business beyond warranty When it comes to robustness and reliability, standard computing equipment warranties have matured along with technology. Good news that can also create problems stemming from depending on standard warranties designed to only protect against product defects and some downtime causes. Using a standard approach to warranty uplifts, such as HP Care Pack Services, helps reduce downtime risks and provides operational consistency for mission-critical and standard business computing. HP Care Pack Services: Upgrading or extending standard server and storage warranties cost effectively HP Care Pack Services offer a standard reactive hardware and software support services suite sold separately, or combined with our Support Plus and Support Plus 24 services. The portfolio also provides a combination of integrated proactive and reactive services, such as Proactive 24 Service and Critical Service. In addition with HP Proactive Select, you can acquire the specific proactive constancy and technical services. HP Proactive Select menu offers a broad set of service options that you can mix and match depending on your specific requirements. Proactive service options include offers for server, storage, network, SAN device, software, environment and education services. HP server and storage lifecycle support services offers a full spectrum of customer care-from technology support to complex migrations to complete managed services. HP Factory Express provides customization, integration and deployment services for turnkey solutions. HP Education Services offer flexible, comprehensive training on to help your IT staff get the most out of your server and storage investments. HP Financial solutions extend innovative financing and cost-effective asset management programs-from purchase to equipment retirement. Learn more: www.hp.com/services/servers and www.hp.com/services/storage NOTE: Care Pack Services availability may vary by product and country. HP Care Pack Services are sold by HP and HP Authorized Service Partners: Services for customers purchasing from HP or an enterprise reseller are quoted using HP order configuration tools. Customers purchasing from a commercial reseller can find HP Care Pack Services at http://www.hp.com/go/lookuptool

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Recommended Services
Recommended HP Care Pack Services for optimal satisfaction with your HP product
Hardware Options Support HP Care Packs provide support for all HP-branded hardware options qualified for inclusion in your server or storage solution. Any additional HP-qualified options installed within the server are covered at the same service level and for the same period as the server and no additional cost. Help improve or maintain system uptime Convenient onsite support Committed response time http://h20195.www2.hp.com/V2/GetPDF.aspx/5982-6547EEE 3-Year HP Hardware Support Onsite Service, 4-hour response, 24x7 Provides you with rapid remote support and if required an HP authorized representative who will arrive on site any time and day of the year to begin hardware maintenance service within 4 hours of the service request being logged. This service provides a trained HP service specialist to perform an installation that meets HP quality standards, for: Help improve or maintain system uptime Convenient onsite support Committed response time http://h20195.www2.hp.com/V2/GetPDF.aspx/5982-6547EEE HP Installation and Startup of HP ProLiant Servers Provides for the installation of your new HP ProLiant server and operating system to assist you in bringing your new HP ProLiant server and operating system into operation in a timely and professional manner. This service provides a trained HP service specialist to perform an installation that meets HP quality standards, for: Delivery of the service at a mutually scheduled time convenient to your organization Availability of an HP service specialist to answer basic questions during the onsite delivery of this service Custom installation as detailed in "Delivery specifications" or in a Statement of Work (SOW) Verification prior to installation that all service prerequisites are met http://h20195.www2.hp.com/V2/GetPDF.aspx/5982?7572ENN

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Optional Services
Optional HP Care Pack Services that will enhance your HP product experience
3-Year HP Hardware Support Onsite Call-to-Repair (CTR) Service, 6- or 24-hour As an alternative to our recommended support level, for customers who need committed call-to-repair for server hardware. Provides your IT manager with a team of support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within 6 or 24 hours of the initial service request to the HP Global Solution Center. http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-6636ENN 3-Year HP Support Plus 24 As an alternative to our recommended support level, for customers who need access to responsive 24x7 hardware and software support plus software updates on HP and selected third party products: For a higher return on your server and storage technology, our 3-year combined reactive support service delivers integrated onsite hardware/software support services available 24x7x365, including access to HP technical resources, 4-hour response onsite hardware support and software updates. http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-6638EEE HP Proactive Select Service Customer needs on demand access to consulting, technical proactive services and education courses Provides a flexible way to purchase HP best-in-class consultancy and technical services. You can buy Proactive Select Service Credits when you purchase your hardware and then use the credits over the next 12 months. http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA2-3842ENN eSupport HP eSupport is a portfolio of technology-based services that assist you with managing your business environment - from the desktop to the data center. Support Portal The HP support portal provides one-stop access to the information, tools and services you need to manage the daily operations of your IT environment. include: Features include Access to self-solve tools (including search technical knowledge base) Efficient logging and tracking of support cases Collaboration with other business and IT professionals Download of patches and drivers Access to diagnostic tools Proactive notification of relevant information Access to certain features of the support portal requires an HP service agreement. To access the support portal, visit: http://www.hp.com/support HP Insight Remote Support software delivers secure remote support for your HP Servers and Storage, 24

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X 7, so you can spend less time solving problems and more time focused on your business. You can have your systems remotely monitored for hardware failure using secure technology that's been proven at thousands of companies around the world. In many cases, you can avoid problems before they occur. Customer Technical Training In today's cost-conscious business environment, IT professionals, developers, consultants and users face an interesting challenge: how to keep up with the latest technologies and expand important skills while delivering profitable results on current projects. To help address this challenge, HP offers innovative training solutions that help keep you up-to-date on virtualization, server, storage, Insight Control, Citrix, Microsoft and open source/Linux-related topics-while spending less time away from business-critical activities. HP Technology Services continues to be recognized for service and support excellence by customers, partners, industry organizations and publications around the world. Recent honors and award reflect our services team's dedications, technical expertise, professionalism and uncompromising commitment to customer satisfaction. To learn more on HP ProLiant servers, HP BladeSystem servers and HP StorageWorks storage products, please contact your HP sales representative or HP Authorized Channel Partner. Or visit: www.hp.com/services/proliant or www.hp.com/services/bladesystem or http://www.hp.com/hps/storage

HP Services Awards

Additional Services Information

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Technical Specifications
Dimensions (H x W x D, maximum) Shipping Dimensions Shipping Weight Disk
0.5 x 5.04 x 5.1 in (12.7 x 128 x 129.4 mm) 13.88 x 11.38 x 9.25 in (35.26 x 28.91 x 23.50 cm) 5 lb (2.27 kg) Applicable Disk DVD-ROM DVD-R and -RW DVD+R and +RW 5.2 GB/side DVD-RAM CD-ROM Mode-1 data disc CD-ROM Mode-2 data disc CD Audio disc CD-Extra CD-RW CD-R CD Text PhotoCD CD-I (mode 2) CD-I Ready CD-Bridge Capacity DVD-ROM DVD-SL DVD-DL Double Sided DVD Rewritable DVD-RAM CD-ROM Mode-1 Mode-2 Block Size DVD CD
Loading Mechanism Interface Access Times (typical) Audio Output Level (typical) Data Transfer Rate (sustained) Cache Buffer Spin-up Time (typical)
Diameter Tray type EIDE (ATAPI) Random Full-Stroke Line-out
4.7 GB/side 8.5 GB/side 9.40 GB 4.7 GB/side 5.2 GB/side 650 MB (550 MB) 742 MB (640 MB) 2,048 bytes 2,352 (Mode-0) 2352, 2340, 2336, 2048 bytes (Mode-1) 2352, 2340, 2336, 2048 bytes (Mode-2) 120 mm, 80 mm (with adapter at vertical mounting mode)
DVD-ROM < 120 ms, CD-ROM < 110 ms DVD-ROM < 240 ms, CD-ROM < 160 ms CD 0.7 Vrms at 47 Kohms Load.
DVD-ROM 22 MB/sec. Max DVD-RAM 2.77 MB/sec. Max CD-ROM 6 MB/sec. Max. 2 MB less than 10 seconds

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MTBF Ambient Temperature Relative Humidity
120,000 Power On Hours (POH) Operating 41 to 113 F (5 to 45 C) Storage/Transportation -22 to 140 F (-30 to 60 C) Operating 10% to 80% Storage/Transportation 5% to 95% End-of-life Management and Recycling Hewlett-Packard offers end-of-life HP product return, trade-in, and recycling programs in many geographic areas. For trade-in information, please go to http://www.hp.com/go/green. To recycle your product, please go to: http://www.hp.com/go/green or contact your nearest HP sales office. Products returned to HP will be recycled, recovered or disposed of in a responsible manner. The EU WEEE directive (2002/95/EC) requires manufacturers to provide treatment information for each product type for use by treatment facilities. This information (product disassembly instructions) is posted on the Hewlett Packard web site at: http://www.hp.com/go/green. These instructions may be used by recyclers and other WEEE treatment facilities as well as HP OEM customers who integrate and re-sell HP equipment.
Environment-friendly Products and Approach
Copyright 2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are US registered trademarks of Microsoft Corporation. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

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QuickSpecs

Overview

SmartStart 8.25
SmartStart optimizes single-server setup, providing a simple way to deploy reliable and consistent server configurations. Beginning with the 8.0 release, SmartStart is delivered on 2 CDs: one for 32-bit support, and the other for 64-bit support. SmartStart assists the server deployment process by preparing the system for installing "off-the-shelf" versions of leading operating system software. SmartStart is included in the ProLiant Essentials Foundation Pack, which also includes the Management DVD. The Foundation Pack ships standard with HP ProLiant ML and DL 300, 500 and 700 servers, and also supports HP ProLiant BL and BladeSystem c-Class servers. In an effort to support HP's commitment in reducing our overall environment impact the HP ProLiant Essentials Pack will be available as a selectable option for the HP ProLiant 300/500 Generation (G6) series servers and newer servers at the time servers are ordered through CTO. This will allow customers the flexibility to order the number of media kits that best meet their needs and eliminate receiving unnecessary duplicates. No change will be made to prior generations. Preconfigured server models will continue to ship with ProLiant Essentials Foundation Pack. To ensure that customers continue to have access to the latest updates, the contents of this kit can also be downloaded from HP at the following HP web sites: HP ProLiant Essentials Foundation Pack - www.hp.com/go/foundation SmartStart ISO images available at - http://www.hp.com/cgi-bin/hpsupport/index.pl Management DVD ISO image available at Software Depot - ProLiant Essentials Foundation Pack - Management CD

What's New

New SmartStart Features Support for newly released HP ProLiant ML/DL 300, 500, and 700 series, ProLiant Blade Servers and HP BladeSystem c-Class Support for newly supported server options SmartStart version 8.20 was the last release that contained SUSE LINUX Enterprise Server 9 (x86 and AMD64/EM64T) As of SmartStart version 8.25, only baseline support is available for the following servers, and will be remove from 8.30 versions of SmartStart and ProLiant Support Packs: HP ProLiant BL20p G2 Server Blade, HP ProLiant BL30p Server Blade, HP ProLiant BL40p Server Blade , HP ProLiant DL360 G2 Server, HP ProLiant DL360 G3 Server, HP ProLiant DL380 G2 Server, HP ProLiant DL560 Server, HP ProLiant DL580 G2 Server, HP ProLiant DL760 G2 Server, HP ProLiant ML350 G2 Server, HP ProLiant ML350 G3 Server, HP ProLiant ML370 G3 Server, HP ProLiant ML530 G2 Server and HP ProLiant ML570 G2 Server New Operating System Support Microsoft Windows Server 2008 SP2 SUSE LINUX Enterprise Server 11 (x86 and AMD64/EM64T) - (will replace SUSE LINUX Enterprise Server 9 (x86 and AMD64/EM64T) ProLiant Support Pack Updated available drivers for ProLiant Support Pack (PSP) 8.25 for Windows New drivers for ProLiant Support Pack (LSP) 8.25 for Linux

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ProLiant Software Maintenance Packs
Keep up-to-date with the latest software for your ProLiant servers by purchasing one of the following options: HP ProLiant Essentials Foundation Pack Single Release NOTE: Includes the current release of the following CDs: SmartStart ,Firmware Maintenance CD and Management DVD HP ProLiant Foundation Pack Single Release Software, FIO NOTE: This software is for Factory Integration Only (FIO). NOTE: Images of SmartStart and Firmware Maintenance CDs are available at HP.com support site http://www.hp.com/cgi-bin/hpsupport/index.pl. Images of the Management DVD are available at Software Depot - ProLiant Essentials Foundation Pack - Management CD/DVD. 356604-B21

534516-B21

SmartStart Website
For additional information please visit the SmartStart Web site at: http://www.Hp.com/go/foundation or http://www.hp.com/servers/SmartStart. For the latest information about SmartStart and other related software; please visit the SmartStart Web site at: http://www.hp.com/servers/SmartStart. The SmartStart Web site includes the following and more: What's New information Subscription information Support Information Server and OS Support Matrices Links to the latest ProLiant Software and Driver download pages

Benefits

Integral part of the HP server experience: SmartStart is part of the ProLiant Essentials Foundation Pack, delivered standard with HP ProLiant ML and DL 300, 500 and 700 servers. The ProLiant Essentials Foundation Pack provides convenient access to the suite of Intelligent Manageability products. The Foundation Pack provides essential management tools designed to simplify IT management in a dynamic and demanding 7x24x365 environment. Reliable configuration: By assisting with operating system installations, integrating server support software, and preventing configuration errors, SmartStart ensures consistency, and maximizes reliability and system uptime. SmartStart leverages embedded system utilities that provide either customized configuration or intelligent defaults for server hardware and array controller configuration. Optimized configuration: SmartStart integrates optimized ProLiant drivers with every assisted OS installation to achieve the maximum performance for your ProLiant server. Manageable-ready system: SmartStart completes your ProLiant server setup with installation of management agents, ready to be managed with HP Systems Insight Manager. HP Insight Management WBEM Providers: Supports Windows Server 2003/2008. These providers: Are based on industry standard technologies for accessing management information in an enterprise environment. Supply system management data through the Windows Management Instrumentation (WMI) framework for ProLiant server platforms and options Are now available as an alternative to SNMP management agents Are supported by HP-SIM 5.2 Extend the Common Information Model (CIM) defined by the DMTF to provider a rich set of standards based management data that is specific to ProLiant systems. Leverage the rich set of base-level instrumentation provided by the system management controllers and drivers. Deliver in-depth hardware management, inventory, system state, and event notifications.

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For more information go to: www.hp.com /go/HPwbem

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Standard Features

SmartStart

SmartStart is an essential single-server deployment tool that simplifies HP ProLiant server setup, providing a repeatable way to deploy reliable and consistent single-server configurations. SmartStart uses embedded ROM-based setup utilities (RBSU) to configure server and array controller hardware. SmartStart assists with the OS installation process by preparing the system for installing "off-the-shelf" versions of leading operating system software and automatically integrating optimized HP ProLiant server support software drivers, utilities and management agents, known as ProLiant Support Packs. SmartStart users enjoy the following benefits: An easy-to-use, intuitive graphical interface that guides you through preparing your system for the OS installation process. Integration of key server software drivers and management agents through ProLiant Support Packs with every assisted installation. Dependency and validity checks to ensure that all supported ProLiant software can be installed.

ProLiant Support Pack

The ProLiant Support Pack (PSP) is an integral component for optimizing and managing your HP ProLiant server. PSPs help you maintain the software versions on your HP ProLiant servers. PSPs are operating system specific bundles of ProLiant optimized drivers, utilities, and management agents for Windows Server 2003/2008 and Linux. These bundles of software are tested and released concurrently with HP SmartStart CD to insure proper installation and functionality. PSPs can be installed in a variety of ways: Using SmartStart assisted installation for Windows. Launching the installation from the Windows and Linux autoruns on the SmartStart CD Launching the installation from the Windows and Linux autoruns on the SmartStart CD Using the deployment utilities that are provided with the PSPs when downloaded from: http://www.hp.com/servers/psp or the SmartStart CD For details, view the HP ProLiant Support Pack and Deployment Utilities User Guide. New drivers for ProLiant Support Pack (PSP) 8.20 for Windows: HP NC-Series Intel N1Q Driver for Windows HP NC-Series NetXen nx3 Multifunction Driver for Windows QLogic iSCSI HBA STOR Miniport driver for Windows Removed drivers for ProLiant Support Pack (PSP) 8.20 for Windows: HP ProLiant Advanced System Management Controller Driver for Windows Server 2003 New drivers for ProLiant Support Pack (LSP) 8.20 for Linux: HP NC-Series Intel e1000e Driver for Linux Qlogic iSCSI Driver for Linux HP NC-Seriens Intel igb Driver for Linux

Server Setup

SmartStart uses ROM-based setup utilities (RBSU) to perform server and array hardware configuration. A complete list of ROM-based systems is available at: http://www.hp.com/servers/SmartStart. For legacy, non-RBSU server systems use SmartStart 5.50 to perform server deployment. SmartStart 5.50 is available for download at: http://www.hp.com/servers/smartstart. Assisted OS Installation To optimize the performance of your hardware platform, use the SmartStart assisted installation to help (For Windows) you prepare your system for the operating system installation process. Using an assisted installation, SmartStart enables you to install the operating system using the vendor-supplied CDs, and provides automated installation of server support software using ProLiant Support Packs (PSPs).

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Manual OS Installation
If you prefer not to utilize the assisted installation, you may either use ROM-based setup (in RBSUenabled systems), Option ROM Array Configuration (ORCA) or SmartStart to configure your server hardware before OS installation. After the operating system has landed, apply the latest PSP obtained from SmartStart by launching the Windows or Linux Autorun or by downloading it from: http://www.hp.com/support (See Software Updates below for more details.)

Software Updates

Autorun Features The Autorun feature of the SmartStart and ProLiant Firmware Maintenance CDs is available for Windows and Linux environments. Autorun provides access to support software and useful product information also contained on the CD.
To launch autorun on a Windows system, either insert the CD in a CD-ROM drive and autorun will automatically launch, or launch by executing _autorun\autorun_win.exe from the CD. To launch autorun on a Linux system, insert the CD in a CD-ROM drive, log on to the root and mount the CD and run the autorun file. Get Proactive Notification Proactive delivery of Product Change Notifications (PCNs), Customer Advisories (CAs), and software driver alerts are delivered through Subscriber's Choice. We encourage you to begin taking advantage of of Upcoming Software with Subscriber's Choice the feature-rich notifications delivered from HP Subscriber's Choice at: http://www.hp.com/go/subscriberschoice.

Systems Maintenance

Perform Server Maintenance by booting the SmartStart CD and launching these utilities Insight Diagnostics - performs tests on system components. Insight Diagnostics displays information about a server's hardware and software configuration. You can perform hardware and software tests on the following subsystems: Processor, Input devices, Communication ports and devices, Storage devices, Graphics, Memory, Multimedia devices and now the remote management processor (iLO, RILOE II). Array Configuration Utility (ACU) - enables you to configure newly added Smart Array controllers and associated storage devices. It is a web-based tool that has a configuration wizard that allows you to configure your Smart Array controller, add additional disk drives to an existing configuration or reconfigure your existing disk drive array. Array Diagnostics Utility (ADU) - performs device tests on HP array controller hardware Erase Utility - provides options to clean different areas of the system: attached drives, non-attached drives, BIOS, and non-volatile RAM (NVRAM)

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Perform Server Maintenance through ROM-based embedded utilities
The ROM-Based Setup Utility (RBSU) performs a wide variety of server configuration activities: viewing system information to prepare the system for installation of the OS, configuring system devices and installed options and selecting the primary boot controller. RBSU is accessible by pressing F9 key after the system has booted. The Option-ROM Configuration for Arrays utility (ORCA) allows users to configure HP array controllers. ORCA is accessible by pressing F8 key after the system has booted. It allows the user to create and delete logical drives, set interrupts, and set boot controller order. The enhanced auto-configuration process will automatically configure the system for RAID selection without the user having to launch RBSU and ORCA. The RAID defaults are based on the following number of drives: 1 drive - RAID 0, 2 drives - RAID 1, 3-6 drives - RAID 5. The user always has the option of configuring the server through RBSU and ORCA. Dynamic Setup Support enables the operating system to automatically find necessary boot drivers on the Virtual Install Disk, to complete the OS installation without user intervention. This feature is only supported for Windows Server 2003. Selected set of system Diagnostics and Inspect utilities is available by pressing F10 key after the system has booted. F10 launches the System Maintenance Utilities. HP offers a complete choice of services to ensure the success of your ProLiant server deployment program. For more information on any of these below, go to: http://www.hp.com/servers/smartstart. Warranty - HP will replace defective delivery media for a period of 90 days following the date of purchase of your server. Startup technical software support - Available at no additional charge by calling HP Support up to 90 days from the date of purchase of your server. Phone support is available to assist customers with installation and set-up and standard usage questions. Worldwide numbers for HP Support are available at: http://www.hp.com/hps/carepack/services/cp_sw_technical.html. SmartStart Support Forum - The HP Support Forum is a community based, user supported tool for HP customers to participate in discussions amongst the customer community about HP products. Software and Drivers download pages - Link for Software and Drivers download page should be: (http://www.hp.com/cgi-bin/hpsupport/index.pl)- Provides latest software and drivers for your ProLiant products

Service and Support

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Operating System and ProLiant Server Support

OS Support

The following released operating systems are supported by SmartStart for an assisted installation and by ProLiant Support Packs Microsoft Windows Server 2008 Microsoft Windows Server 2003 Microsoft Windows Server 2003 x64 edition Microsoft Windows Standard, Enterprise Microsoft Windows Server 2003 R2 Data Center Edition x86/64 on selected platforms (BL45p, BL45p G2; BL685c, DL380 G4/G5; DL580 G3/G4; DL585, DL585 G2; ML570 G3/G4) The following released operating systems are supported by ProLiant Support Packs Red Hat Enterprise Linux 5,4 SUSE LINUX Enterprise 9,10 For an up-to-date list of ProLiant supported operating systems please view the following URL: http://www.hp.com/wwsolutions/index.html

Server Support

For Server Deployment: Use SmartStart 7.x and later for assisted installation and server maintenance operations on HP ProLiant BL Server Blades and HP ProLiant ML and DL 300, 500 and 700 series RBSUbased systems. Use SmartStart 5.50 for configuring and installing operating systems on pre-RBSU systems. For Software Updates: Access the latest software and drivers from via: http://www.hp.com/support Download the latest version of HP Systems Insight Manager from Download the latest version of HP Systems Insight Manager from: http://www.hp.com/go/hpsim. For an up-to-date list of supported ProLiant servers please view the following URL: http://www.hp.com/servers/smartstart

Software Support

HP Care Pack offering combines comprehensive ProLiant Essentials and Insight Control software support with convenient access to ProLiant Essentials and Insight Control software updates Expert support for performance, availability, and productivity optimization ProLiant Essentials and Insight Control software technical support brings timely assistance and trustworthy advice on issues such as product features and use, problem diagnosis and resolution, and software defect identification. Service highlights include: Ready access to technical resources - Connect with experienced HP IT Response Center engineers via telephone, electronic communication, or fax for help with ProLiant Essentials and Insight Control implementation or operations problems. Problem analysis and resolution - HP Services provides corrective support to resolve identifiable and reproducible ProLiant Essentials and Insight Control product problems, and to help you identify problems that are difficult to reproduce. You can also receive help with trouble-shooting and setting configuration parameters. Software features and operational support - HP provides information on the latest ProLiant Essentials and Insight Control features and known problems and solutions, plus operational advice and assistance. Escalation management - Established escalation procedures enlist specialized expertise from HP and selected third-parties. Installation advisory - Advisory support is available for help with installing and updating standalone or networked ProLiant Essentials and Insight Control products.

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Choice of coverage windows - Service is available 13x5 Monday-Friday or 24x7. Productivity-enhancing software updates This multifaceted service also brings updated ProLiant Essentials and Insight Control software products, patches, and technical manuals as they become available. And it includes licensing to use and copy the new updates. Subscription-based purchasing gives you substantial savings vs. the cost of individual updates. Service highlights include: Software updates - Complete ProLiant Essentials and Insight Control product and documentation updates are made available to your system manager. Software licensing - You receive a license to use and copy updates for all systems covered by your original software license. Electronic software information - Access HP's electronic support facility for ProLiant Essentials and Insight Control software patches, a symptom-solution database, product descriptions, specifications, technical literature, and more This service gives the opportunity to obtain software updates faster and more efficiently with: http://www.hp.com/softwarereleases/releases-media2/SUM/How_to_be_a_SUM_customer.htm Software Update Manager provides online access to view support entitlements, manage release notification profile, and immediately download new updates Care Packs services for ProLiant Essentials Operating Environment provide support for the following products. NOTE: Supported products may change over time, the list of products: Rapid Deployment Pack Windows Edition Performance Management Pack Systems Insight Manager iLO Advanced Pack iLO Select Pack Vulnerability and Patch Management Pack Virtual Machine Management Pack HP Insight Control Linux Edition Insight Control Environment iLO Power Management Pack Environment-friendly Products and Approach End-of-life Management and Recycling Hewlett-Packard offers end-of-life HP product return, trade-in, and recycling programs in many geographic areas. For trade-in information, please go to: http://www.hp.com/go/green. To recycle your product, please go to: http://www.hp.com/go/green or contact your nearest HP sales office. Products returned to HP will be recycled, recovered or disposed of in a responsible manner. The EU WEEE directive (2002/95/EC) requires manufacturers to provide treatment information for each product type for use by treatment facilities. This information (product disassembly instructions) is posted on the Hewlett Packard web site at: http://www.hp.com/go/green. These instructions may be used by recyclers and other WEEE treatment facilities as well as HP OEM customers who integrate and re-sell HP equipment.

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Copyright 2009 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. Microsoft and Windows NT are US registered trademarks of Microsoft Corporation. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.