HP Scanjet 7490C Scanner
HP - Flatbed - Desktop - 50 sheet - 2400 dpi
HP Scanjet 7400c series scanners deliver high speeds and uncompromising quality with HP's exclusive scanning technology. You'll get up to 2400 dpi with a preview scan in as little as four seconds. With office-ready features like a legal-size scanning bed, top-lit transparency adapter, optional automatic document feeder, and robust image-editing software, creating impressive communication projects and documents will be a breeze. HP Scanjet 7490c includes all features of the 7400c plus aut... Read more [ Report abuse or wrong photo | Share your HP Scanjet 7490C Scanner photo ]
HP Scanjet 7490C Scanner Scanner, size: 2.3 MB
HP Scanjet 7490C Scanner Annexe 1
HP Scanjet 7490C Scanner Scanjet 7400C Series Scanner Mac - Setup And Support Guide
HP Scanjet 7490C Scanner Scanjet 7400C Series Scanner Windows - Setup And Support Guide
HP Scanjet 7490C Scanner
User reviews and opinions
|melscomputing||11:56pm on Friday, May 14th, 2010|
|ADF not reliable, PDF conversion does not work I bought a 7490c scanner mainly because I needed to convert paper documents to PDF files.Unfortunately,... ADF not reliable, PDF conversion does not work I bought a 7490c scanner mainly because I needed to convert paper documents to PDF files.|
Comments posted on www.ps2netdrivers.net are solely the views and opinions of the people posting them and do not necessarily reflect the views or opinions of us.
hp scanjet 7400c series
HP Scanjet 7400c series scanners deliver high speeds and uncompromising quality with HPs exclusive scanning technology. Youll get up to 2400 dpi with a preview scan in as little as four seconds. With office-ready features like a legal-size scanning bed, top-lit transparency adapter, optional automatic document feeder, and robust image-editing software, creating impressive communication projects and documents will be a breeze.
High quality, high speed Choose from up to 2400 dpi with true 48-bit color using HPs exclusive scanning technology View images in as little as 4 seconds Projects made easy Included top-lit transparency adapter scans images from multiple 35 mm slides, negatives and up to 5 x 5-inch transparencies into projects in seconds Email, Fax, Copy, File, HP Scanning Software, more options and Edit Text buttons launch software to streamline tasks Larger scanning surface lets you scan up to legal-sized pages or projects Multiple-language OCR capability can be switched to recognize text in several languages Professional features Fast SCSI and USB connectivity for PC and Mac Share across networked PCs with included HP Precisionscan LAN software Automatic document feeder scans up to 15 pages per minute with a 50-page capacity (included with HP Scanjet 7450c and 7490c; optional with HP Scanjet 7400c) Versatile compatibility: SCSI and USB ports support Microsoft Windows 98, 2000, Me, NT 4.0 (NT is supported on a SCSI port only) and Mac 8.5 and above What you need for the fast track Email button launches your email program, attaching scanned images or documents at the touch of a button Share-to-web feature makes adding a scanned image to selected web sites a snap
hp scanjet 7400c
Up to 2400 dpi with true 48-bit color using HPs exclusive scanning technology View images in as little as 4 seconds Legal-size scanning bed Included adapter scans multiple 35 mm negatives, slides and up to 5 x 5-inch transparencies 7 buttons streamline tasks Share across networked PCs with included HP Precisionscan LAN software Fast SCSI and USB connectivity for PC and Mac Versatile compatibility: SCSI and USB ports support Microsoft Windows 98, 2000, Me, NT 4.0 (NT is supported on a SCSI port only) and Mac 8.5 and above
hp scanjet 7450c
All of the features of the 7400c, plus: Included automatic document feeder scans up to 15 pages per minute with a 50-page capacity Iris Readiris Pro 6.0 OCR software for converting text to electronic files
hp scanjet 7490c
All of the features of the 7450c, plus: Full SCSI Kit included for fast connectivity to your PC or Mac Included image-stitching software tiles originals larger than scanner-bed size Corel Draw 9 image-editing software Enhanced customer support includes one-year Express Exchange in the United States and Canada
Scanner Type Flatbed, one-pass color and monochrome Input Modes Front-panel HP scanning software, copy, email, fax, edit text or file buttons, or from HP Precisionscan Pro or HP Scanjet Copy Utility software, or from user application via TWAIN, WIA (Windows Image Acquisition) or Mac: plug in Preview Speed 4 seconds Task Speeds Less than 25 seconds 4 x 6-in. color photo into Microsoft Word Less than 50 seconds OCR a full page of text into Microsoft Word Less than 20 seconds black-and-white drawing into Microsoft Word Preview and task speeds achieved using a 667 MHz PC with 128 MB RAM, Microsoft Windows 98, and a SCSI interface by pushing the HP Scanjet 7400c front-panel button and scanning directly to end-user applications through HP Precisionscan Pro 3.0. Automatic Document Feeder Speed Up to 15 pages per minute in black-and-white copy mode (ADF optional on HP Scanjet 7400c) Resolution 2400-dpi optical resolution 2400 x 2400-dpi hardware resolution Unlimited enhanced resolution Imaging Technology Charge coupled device (CCD) Bit Depth 48-bit color (true 48-bit hardware and software) Scaling 10 to 2,000% in 1% increments (scaling range dependent upon resolution) Maximum Document Size 8.5 x 14 in. U.S. legal size (216 x 356 mm) Interface and Operating Systems SCSI: Microsoft Windows 98, 2000, Me, NT 4.0 and Mac 8.5 and above* Universal Serial Bus (USB): Windows 98, 2000, Me and Mac 8.5 and above HP Precisionscan LAN Network Protocols (Windows only) TCP/IP, NetBEUI Dimensions Depth 22.63 in. (575 mm) Width 12.25 in. (311 mm) Height 4.50 in. (115 mm) Net Weight 9.8 lb (4.4 kg) Maximum Shipping Weight 15 lb (6.8 kg) Minimum System Requirements For Windows 98: Pentium 90 MHz, 32 MB RAM, 4x CD-ROM drive, 90 MB disk space for HP scanning software, 390 MB for scanning software and third-party software, USB or SCSI port, SVGA monitor (800 x 600, 24-bit color) For Windows 2000, Me and NT 4.0: Pentium 166 MHz (Pentium 150 MHz for Windows Me), 64 MB RAM (32 MB RAM for Windows Me), 4x CD-ROM drive, 90 MB disk space for HP scanning software, 390 MB for scanning software and third-party software, USB or SCSI port, SVGA monitor (800 x 600, 24-bit color) For Mac 8.5 and above: USB-connect Power PC Macintosh (includes iMac, iBook, G-4), Macintosh OS 8.5 or above, CD-ROM, 64 MB RAM or more, 15 MB available disk space for scanning software, USB or SCSI port Multiple File Formats PC: Bitmap (BMP), TIF, GIF, PDF, HTML, JPEG, FlashPix (FPX), TEXT, TIF compressed, PCX, RTF, PNG, WMF Mac: PICT, TIFF, JPEG, PNG, TIFF LZW, GIF, PDF Environmental Ranges Operating Temperature: 41 to 104 F (5 to 40 C) Operating Humidity: 5-80% non-condensing Storage Storage Temperature: -40 to 158 F (-40 to 70 C) Storage Humidity: 15-80% non-condensing (0 to 70 C) Power Five external power supplies with different line voltages are available: VAC Hz VAC Hz 100 - 240 VAC Hz Power Consumption (same for all five power supplies available) 32 W maximum, 12 W Low-Power mode (lamp on), 10 W Low-Power mode (lamp off) US EPA ENERGY STAR compliant Contents HP Scanjet 7400c, 7450c or 7490c color scanner HP Scanjet Active Transparency Adapter for 35 mm negatives, slides and transparencies up to 5 x 5 inches Setup poster USB cable Power cord CD-ROMs including: HP Precisionscan Pro 3.0 scanning software for business with fully integrated optical character recognition (OCR) capability for PCs (Mac OCR software provided via ReadirisTM), HP Scanjet Copy Utility, HP Share-to-Web For PC: HP Precisionscan LAN scanning software for network sharing, Corel PrintOfficeTM 2000 image-editor and creative office projects software, Adobe AcrobatTM Reader 4.0, Scansoft OmniForm 4.0, eFax Messenger Plus Internet faxing software (available in U.S. only), Boomerang Internet DesignShopTM Gold 2000 Web site-creation software OR Boomerang WebShopTM 2000 Web site creation-software (English only), Iris CardirisTM 2.0 business card organizer OCR software, Anark Emotion 3-D Web animation software (English only) For Mac: Corel PHOTO-PAINTTM 8 image-editor and management software, Adobe Acrobat Reader 4.05, Scansoft Paperport 5.5 document-management software, Iris Readiris Pro 6.0 OCR software, eFax Messenger Plus Internet faxing software (available in English only and only in the U.S.) Warranty U.S. and Canada: one-year limited hardware warranty; one-year telephone support backed by HP Customer Care; 24-hour electronic support available free at www.hp.com/go/support
The HP Scanjet 7450c includes the specifications of the 7400c, plus the following: Automatic Document Feeder Speed Up to 15 pages per minute in black-and-white copy mode (ADF included on HP Scanjet 7450c) Contents HP Scanjet Automatic Document Feeder (50-page capacity) For PC: Iris Readiris Pro 6.0 OCR software
The HP Scanjet 7490c includes the specifications of the 7400c, plus the following: Automatic Document Feeder Speed Up to 15 pages per minute in black-and-white copy mode (ADF included on HP Scanjet 7490c) Maximum Document Size 8.5 x 14 in. U.S. legal size (216 x 356 mm) Included stitching software enables larger-than-original-size scans Contents HP Scanjet Automatic Document Feeder (50-page capacity) SCSI interface kit (includes SCSI card, cable and software for PC and Mac) For PC: Iris Readiris Pro 6.0 OCR software, Corel DrawTM 9 image-editing software, ArcSoft Panorama MakerTM 2000 image-stitching software For Mac: Corel Draw 8 image-editing software, Panorama MakerTM 2000 image-stitching software Warranty Enhanced customer support for the 7490c includes one-year Express Exchange in the U.S. and Canada
C7713A HP Scanjet 7400c color scanner (U.S.) C7717A HP Scanjet 7400c color scanner (worldwide) C7715A HP Scanjet 7450c color scanner (U.S.) C7718A HP Scanjet 7450c color scanner (worldwide) C7719A HP Scanjet 7490c color scanner (worldwide) C7716A HP Scanjet Automatic Document Feeder (optional for 7400c; standard with 7450c and 7490c) C7671B #AC3 HP Scanjet Transparency Adapter (worldwide)** C6271E SCSI Interface Kit (included with HP Scanjet 7490c only)
Regulatory Compliance Information
Safety IIEC950:1991+A1:1992+A2:1993+A3:1995+A4:1996 EN60950:1992+A1:1993+A2:1993+A3:1995+A4:1996+A11:1997 EN60825-1:1994 UL1950 Third Edition Electromagnetic Compatibility FCC: 47 CFR parts 2, 15 class B CISPR 22: 1993+A1+A2, Class B / EN 55022:1994+A1+A2, Class B IEC 1000-3-2: 1995 / EN61000-3-2: 1995, Class A IEC 1000-3-3: 1994 / EN61000-3-3: 1995 EN 55024:1998 EN 61000-4-2 / IEC 61000-4-2 EN 61000-4-3 / IEC 61000-4-3 EN 61000-4-4 / IEC 61000-4-4 EN 61000-4-5 / IEC 61000-4-5 EN 61000-4-6 / IEC 61000-4-6 EN 61000-4-8 / IEC 61000-4-8 EN 61000-4-11 / IEC 61000-4-11
* Windows 95 compatibility anticipated soon. ** #AC3 denotes 7400c series-specific adapter with the appropriate templates for the legal-size bed.
For More Information
Visit us on the World Wide Web at www.scanjet.hp.com, or in the United States, Canada and Latin America, call for the HP authorized dealer nearest you: United States: 1-800-SCANJET Canada: 1-800-387-3867
Microsoft, Windows and NT are U.S. registered trademarks of Microsoft Corp. Mac and Macintosh are registered trademarks of Apple Computer, Inc. Pentium is a U.S. registered trademark of Intel Corporation. Readiris and Cardiris are trademarks of Image Recognition Integrated Systems. Corel Print Office, Corel Draw 9, Corel Draw 8 and Corel PHOTO-PAINT 8 are trademarks of Corel Corporation. Adobe and Acrobat are trademarks of Adobe Systems, Incorporated. Boomerang Internet DesignShop and WebShop are trademarks of Boomerang Software, Inc. ArcSoft Panorama Maker 2000 is a trademark of ArcSoft, Inc. ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, Hewlett-Packard has determined that this product meets the guidelines for energy efficiency. All other brand and product names are trademarks or registered trademarks of their respective companies. The information contained in this document is subject to change without notice.
Hewlett-Packard Company 2000 5980-4098ENUC 12/00
hp scanjet 7400c series scanner setup and support guide
Copyright information Copyright Hewlett-Packard Company 2000 All rights reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under copyright laws. Trademark credits Microsoft, Windows, Windows NT, and Hotmail are U.S. registered trademarks of Microsoft Corporation. Pentium is a U.S. registered product of Intel Corporation. All other products mentioned herein may be trademarks of their respective companies. Warranty The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with respect to this information. HEWLETT-PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or other damage alleged in connection with the furnishing or use of this information. NOTICE TO U.S. GOVERNMENT USERS: RESTRICTED RIGHTS COMMERCIAL COMPUTER SOFTWARE: Use, duplication, or disclosure by the Government is subject to restrictions as set forth in subparagraph (c) (1) (ii) of the Rights in Technical Data Clause at DFARS 52.2277013. Material scanned by this product may be protected by governmental laws and other regulations, such as copyright laws. The customer is solely responsible for complying with all such laws and regulations.
Installing and troubleshooting
This section provides information for installing the scanner and resolving issues that might occur during installation. For usage problems after installation, see the users manual.
Installing the scanner and accessories
Before you begin
Ensure you have a USB connection or SCSI card properly installed in your computer. If you choose to use SCSI, you will need a SCSI cable. If you are connecting the scanner to a Macintosh and this scanner supports the Mac OS, locate the Macintosh CD package.
1. Check the box contents
ADF scanner CD-ROM
HP ScanJet 7400C series scanner HP PrecisionScan Pro CD-ROM Automatic Document Feeder (ADF) (some models only)
USB cable Power cable Transparency/slide Adapter (XPA)
System requirements See the box in which the scanner shipped.
2. Connect the ADF
If your scanner came with an ADF or you purchased one separately, attach the ADF to the scanner. Use the ADF to scan multiple pages. a b c Remove the protective film from the bottom of the ADF. Attach the ADF to the scanner. Connect the ADF cable to its port on the scanner.
See Using accessories in the HP PrecisionScan Pro Help for usage instructions.
3. Unlock the scanner
Use your finger to flip the lock down to the unlocked position. If the lock is not completely in the unlocked position, you will hear a grinding noise when you try to scan.
4. Install software a Quit all open programs. b Insert the CD-ROM. The installation program should start automatically. If the installation program does not start: On the Start menu, click Run and type: x:setup.exe, where x is the letter of the CD-ROM drive. c Follow the directions on screen.
The installation program suggests which connection, USB or SCSI, you should use.
5. Connect interface cable a Turn off the computer. b Choose ONE: q Connect the USB cable between the USB ports on the scanner and the computer. q Connect the SCSI cable between the SCSI ports on the scanner and the computer. Note: You MUST install the scanning software before connecting a SCSI cable.
6. Connect the power cable a Connect the power cable between the scanner and a surge protector or grounded wall outlet that is easily accessible. This turns on the scanner. (There is no power switch.) b Turn on the computer.
If you see a dialog box informing you that new hardware has been found, follow the directions on screen.
7. Change the front panel overlay (if necessary)
The scanner has a front panel overlay installed. If necessary, change the overlay to match your language. a
From the bottom, front center of the overlay, gently lift the overlay off of the scanner.
Align the pegs on the back of the new overlay with the holes on the scanner and snap the overlay into place.
Use one of these methods:
Scanner buttons. Scan directly to a destination by pressing one of these buttons:
Edit Text Fax Copy File HP Scanning Software
HP PrecisionScan Pro software. Use the software to view or change the scanned image before you send it.
Connect the XPA (optional)
Use the XPA to scan negatives, slides, and other transparent items. a Connect the XPA cable to its port on the scanner.
Restart the scanning software.
Find help and support
See these sources:
q q q q
View the three-minute product tour when you start the software. For installation help, support, and specifications: See more information later in this guide. For tips and information on scanning and optional accessories: Visit the HP ScanJet website at www.scanjet.hp.com. For customer support on the Web, visit www.hp.com/go/support.
Performing basic troubleshooting
If the scanner or software is not working, perform these steps first.
Check that the power cable is securely connected between the scanner and a live electrical outlet or surge protector that is turned on. Make sure you have properly and securely connected the scanner to the computer using either the Universal Serial Bus (USB) or the SCSI Input/Output (I/O) interface. See "Checking connections" on page 10. If the scanner is making a loud grinding noise, make sure the scanner is unlocked. Move the lock down to the unlocked position. Disconnect the power cable from the scanner and turn off the computer. After 30 seconds, reconnect the power cable and then turn on the computer, in that order. If you receive installation file errors or the scanning software will not run, make sure all programs are closed, and then uninstall and reinstall the scanning software. Make sure your computer meets the minimum system requirements. See the box in which the scanner shipped. If you do not have enough hard disk space, remove unnecessary files or install the software on a different disk drive. If using a SCSI cable, make sure you installed the scanning software BEFORE you connected the scanner. If not, uninstall the software and disconnect the SCSI cable. Then, reinstall the software before reconnecting the SCSI cable. If you received a message like Destination Directory Is Invalid or Program Folder Is Invalid during installation, type a valid destination folder, find a valid folder by clicking Browse, or restore the defaults. The destination folder name cannot contain the following characters: /, \, :, ?, *,<, >, , or |.
The scanner can be connected to the computer using a USB or a SCSI connection. When you run the scanning installation program, the program checks to see if the computer supports USB. If supported, USB is recommended because its installation is simpler. If the installation program displays a message saying it cannot find USB but you think you have it, see Checking the USB connection below. If you are having trouble with SCSI, see "Checking the SCSI connection" on page 11.
Checking the USB connection
This scanner can be connected to the computer using USB if these requirements can be met:
The computer has a USB connector on the back (see below). The computer is running Microsoft Windows 98, 2000, or Me. In the computer BIOS, USB is enabled. In some older computers, it is disabled. See the documentation that came with the computer. If you change the BIOS, restart the computer and reinstall the software.
If the system still does not detect USB, use the SCSI connection. See "Checking the SCSI connection" on page 11. Note: A USB connection is not supported in Windows 95 and Windows NT 4.0. You must have a SCSI connection to use the HP ScanJet with these operating systems.
USB port on the scanner
USB port on the computer
Checking the SCSI connection
You can connect this scanner to a computer using a SCSI card and cable that meet the requirements shown below. These requirements are the same as those on any SCSI flyer that might be included in the scanner box. For all SCSI cards and cables:
q q q q q
The SCSI card must be compliant with the operating system that your computer is running. The SCSI card must be installed with appropriate software drivers. See the documentation for the card. The SCSI card must have a connector visible on the back of the computer that allows you to connect a SCSI cable. The SCSI cable must have a connector on one end that matches the SCSI connector on the computer (see example below). The other end of the SCSI cable must have a connector that matches the highdensity, mini 50-pin connector on the scanner (see example below).
Possible shapes of the SCSI connector on the computer
SCSI connector on the scanner
Connecting the scanner
You must have a SCSI card installed before you install the scanning software. Then, install the scanning software BEFORE physically connecting the scanner to the SCSI card. If you have other SCSI devices to connect to the SCSI card, connect the scanner to the last device in the chain. For more information, see the documentation that came with the SCSI card.
Testing the SCSI installation
Test the SCSI installation to see if it is working.
To test the SCSI installation
5 Turn off the computer and disconnect the power cable from the scanner. After 30 seconds, reconnect the power cable to the scanner. Turn on all other external SCSI devices and then turn on the computer. On the Start menu, point to Settings, and click Control Panel. On the Start menu, point to Settings, and click Control Panel. Double-click Scanners and Cameras. Select your scanner model, such as the HP ScanJet 7400C, from the list and click Properties. Click Test Scanner or Camera. When the test finishes, you receive a message indicating if the test passed or failed. If test failed, see "SCSI troubleshooting" on page 13.
For Windows 98, 2000, and Me:
For Windows NT 4.0: Windows NT 4.0 does not provide an automatic method for testing the SCSI installation. If you experience problems with the SCSI installation, see "SCSI troubleshooting" on page 13.
If the scanner test fails, follow these steps.
Repeat basic troubleshooting. See "Performing basic troubleshooting" on page 9. Make sure the SCSI chain is less than 20 feet (6 meters) long, including any cabling to SCSI devices inside the computer. If other SCSI devices are connected to the computer, make sure the scanner is the last physical device in the SCSI chain. Disconnect all other SCSI devices and connect the scanner directly to the computer to see if the problem is with the scanner or with another SCSI device or cable. Make sure that any SCSI devices connected between the computer and the scanner have their termination turned off. Check for an address conflict. See Changing the SCSI address below.
Changing the SCSI address
The address for the HP scanner is preset to 2. If you have other SCSI devices attached to this SCSI card, you may need to change the scanner address to prevent address conflicts. If this is the case, use the following procedure only AFTER installing the scanning software.
To change the SCSI address
1 Find an available address using the documentation that came with the computer. Do not choose the addresses for the SCSI card, typically 7, and the hard disk drives, typically 0 or 1. Press FAX and FILE on the scanner at the same time. SCSI Address: 2 should appear on the front panel display. Use the NUMBER OF COPIES button on the scanner to select a number for the SCSI address. The number changes on the front panel display as you press the button. To exit the SCSI address settings, press any button on the scanner except the NUMBER OF COPIES button.
Uninstalling the software
The Uninstall option of the setup program allows you to remove the scanning software from your computer.
To uninstall software
Note: To uninstall the software from Windows NT 4.0 or 2000, you must log on with administrator privileges.
Click Start, point to Settings, and click Control Panel. Double-click the Add/Remove Programs icon. Select the HP PrecisionScan Pro software and click Add/Remove. Follow the instructions on screen.
Support, warranty, and specifications
This section provides information for finding support for your scanner, the warranty, and specifications.
Finding HP help on the Web
HP provides several resources on the Web to provide help with your scanner whenever you want.
Visiting HP websites
HP product support
Visit www.hp.com/go/support to find information for your scanner model. Once you enter the section that covers your scanner model, you will be able to choose information about setting up and using your scanner, downloading drivers, solving a problem, ordering, and information about the warranty.
HP ScanJet website
Visit www.scanjet.hp.com for:
tips for using your scanner more effectively and creatively. HP ScanJet driver updates and software.
If you cannot find an answer to your question using the sites listed above, visit www.hp.com/cposupport/mail_support.html. From there, you can discover how to contact HP via e-mail, phone, and other methods.
Visiting related websites
Links to third-party websites are provided solely as a convenience to you. HP has not reviewed all of these third-party sites and does not control and is not responsible for any of these sites or their content. Thus, HP does not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third-party sites, you do this entirely at your own risk.
ConnectCom Solutions website
If you need to install a SCSI card on your computer to connect the computer to the scanner, HP recommends buying and installing a ConnectCom Solutions SCSI card. Visit the ConnectCom Solutions website for information about the recommended SCSI card, or to check for and download updated drivers for the card. www.connectcom.net/products/hpscannersol.html
Contacting HP Customer Support
In addition to the Web, you can contact HP by telephone or mail for support and service for your scanner. Prices, availability, and hours of support are subject to change without notice.
How HP can help
HP's support hotline can help resolve problems with:
setup installation configuration operation
For questions relating to operating systems or network configurations, contact your point of purchase or internal support department. For help with non-HP hardware or software, please contact the manufacturer of the other product.
Before you call
Please have the following information ready before you call.
serial number (found on the back or bottom of your scanner) product name date of purchase
Obtaining support within the United States
Free telephone support for one year
Within one year of your purchase, telephone support is provided to you free of charge. If this is a long distance call for you, long distance charges will apply. Call (208) 323-2551. Our support staff is available from 6 am to 6 pm Mountain Time, Monday through Friday, or 9 am to 4 pm Saturday.
After the first year
Call (900) 555-1500. Charges are $2.50 per minute with a $25.00 maximum, charged to your phone bill. Charges begin only when you connect with a support technician. If you think your HP product may need service, call the Customer Support Center, which can help determine if service is required and direct you to a service site. Otherwise, contact the store where you purchased the product. Or, visit www.hp.com/cpso-support/guide/psd/repairhelp.html for the nearest sales and service office.
Obtaining support worldwide
If you need help with your HP product, please call the phone number listed below for the Customer Support Center in your country. Telephone support is free for 90 days in Asia and the South Pacific and 30 days in Europe, the Middle East, and Africa. If you think your HP product may need service, call the Customer Support Center, which can help determine if service is required and direct you to a service site. Otherwise, contact the store where you purchased the product. Or, visit www.hp.com/cpso-support/guide/psd/repairhelp.html for the nearest sales and service office.
If the number below has changed, visit www.hp.com/cposupport/mail_support.html to check for a new one.
Argentina (5411) 5520 (clientes del interior) Australia +63 (3) Austria +6080 Belgium Dutch: +32 (0)8806 French: +32 (0)8807 Brazil (11) (Grande So Paulo) 751 (Demais regioes) Canada 4663 (for support during the warranty period) 4722 (for support after the warranty period) Chile 5547 (Post-sales Business Computing) 999 (Post-sales Home Computing) China +86 (10) Colombia +Czech Republic +42 (0)7310 Denmark +29 4099
Finland +358 (0)288 France +33 (0)34 Germany +49 (0)(24 pf/min) Greece +30 (0)Guatemala Hong Kong +967729 Hungary +36 (0)1111 India +Indonesia +62 (21) Ireland +353 (0)5525 Israel +972 (0)Italy +Japan +Korea, Republic of +82 (2) (Seoul) 0700 (outside Seoul)
Malaysia +60 (3) (Kuala Lumpur) 28 (Penang) Mexico 9922 (Mexico City) 01-800-472-6684 (outside Mexico City) Middle East/Africa +44 (0) Netherlands +31 (0)8751 New Zealand +64 (9) Norway +Peru 10111 Philippines +63 (2) 867-3551 Poland +00 Portugal +3176333 Puerto Rico Russian Federation +(Moscow) +(St. Petersburg) Singapore +5300
South Africa 1030 (RSA) +27-9301 (outside RSA) Spain +Sweden +46 (0)2170 Switzerland +41 (0)Taiwan +886 (2) Thailand +66 (2) (Bankok) +66 (53) 357990 (Chiang-Mai) Turkey +69 Ukraine +7 (380-44) 490-3520 United Arab Emirates 883 8454
HEWLETT-PACKARD LIMITED WARRANTY STATEMENT HP PRODUCT HP ScanJet 7400C, 7450C, 7490C Scanners and/or HP ScanJet Automatic Document Feeder and/or HP ScanJet Transparency Adapter 1 DURATION OF LIMITED WARRANTY: 1 year
HP warrants to you, the end-user customer, that HP hardware, accessories and supplies will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new or equivalent in performance to new. HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software which does not execute its programming instructions due to such defects. HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product. HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use. Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the product, or (e) improper site preparation or maintenance. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries, states or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country to country, state to state, or province to province.
HPs limited warranty is valid in any country or locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according to local standards. HP will not alter form, fit or function of the product to make it operate in a country for which it was never intended to function for legal or regulatory reasons. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
Hardware repair services
If you think your scanner, ADF, or XPA needs repair, first call the Customer Support Center, which can help determine if service is required and direct you to a service site. Please see "Contacting HP Customer Support" on page 19. Otherwise, contact the store where you purchased the product. Or, visit www.hp.com/cpso-support/ guide/psd/repairhelp.html for nearest sales and service office. Service is free of charge during the warranty period. Beyond the warranty period, service will be charged.
HP offers a variety of product end-of-life return programs in a number of geographic areas. To determine if one is available in your area, please contact your nearest HP sales office. Products returned to HP are reused, recycled, or disposed of in a responsible manner. Each month, HP reuses or recycles more than 3.5 million lb (1.6 million kg) of material at our product recovery centers in Grenoble, France; Boeblingen, Germany; and Roseville, California, USA. This represents 99 percent by weight of all the material we receive from customers and HP operations.
Operating: 10 to 35 C (50 to 95 F) Storage: -40 to 60 C(-40 to 140 F) Humidity Operating: 15% to 80% noncondensing 10 to 35 C (50 to 95 F) Storage: up to 90% (0 to 70 C or 32 to 158 F)
Operating: 10 to 35 C (50 to 95 F) Storage: -40 to 60 C (-40 to 140 F) Humidity Operating: 10% to 80% noncondensing (10 to 35 C or 50 to 95 F) Storage: 10% to 90% (0 to 40 C or 32 to 104 F)
Operating: 10 to 35 C (50 to 95 F) Storage: -40 to 60 C (-40 to 140 F) Humidity Operating: 15% to 80% noncondensing (10 to 35 C or 50 to 95 F) Storage: 10% to 90% (0 to 70 C or 32 to 158 F)
Scanner Feature Scanner type Maximum item size Scanning element Interface Optical resolution Selectable resolution Image processing (options) AC line voltage Power consumption Specification Flatbed 216 mm by 356 mm (8.5 in by 14 in), or letter width by legal length Charged-coupled device USB or SCSI 2400 dpi 12 dpi to 999,999 dpi at 100% scaling Dithering, thresholding, scaling, interpolation, gamma adjustment, matrix adjustment 100-240 VAC, 50-60 Hz 22 W maximum, 10 W idle mode, ENERGY STAR compliant. As an ENERGY STAR Partner, HewlettPackard Company has determined that this product meets the ENERGY STAR guidelines for energy efficiency. 5.6 kg (12.4 lb)
ADF Feature Size Weight Paper tray capacity Maximum paper size Minimum paper size Maximum paper weight Minimum paper weight Power requirements Speed
Specification 535 by 290 by 90 mm (21.06 by 11.42 by 3.54 inches) 2.20 kg (4.85 lb) 50 sheets of 75 g/m2 (20 lb bond) 216 by 356 mm (8.5 by 14 inches) 210 by 149 mm (8.27 by 5.85 inches) 105 g/m2 (28 lb bond) 60 g/m2 (16 lb bond) 420 mA (24 V dc) average C7716B: 15 ppm for 216 by 279 mm (8.5 by 11 inches) sheets
XPA Feature Size Weight Power requirements Specification 330 by 235 by 88 mm by 88.9 mm (13.0 by 9.25 by 3.54 in by 3.50 in) 0.95 kg (2.1 lb) 120 Vac (60.0 Hz)
German Noise Declaration
The German noise declaration is required in Germany. It gives noise output figures. Scanner Geruschemission LpS < 70 dB am Arbeitsplatz normaler Betrieb nach DIN 45635 T. 19 Die Daten sind die Ergebnisse von Typenprfungen ADF Geruschemission LpS < 70 dB am Arbeitsplatz normaler Betrieb nach DIN 45635 T. 19 Die Daten sind die Ergebnisse von Typenprfungen
FCC Declaration of Conformity (scanner)
Suppliers Name: Suppliers Address: Hewlett-Packard Company Colorado Digital Imaging 700 71st Avenue Greeley, CO 80634 USA CDI Regulatory Manager 970-350-4000 HP ScanJet 7400C, HP ScanJet 7450C, HP ScanJet 7490C C7710A (Base Scanner), C7717A or C7718A (Worldwide), C7713A or C7715A (US Commercial), C7712A or C7714A (US Retail) C7671B (transparency adapter); C7716B (automatic document feeder; may contain different suffix)
Contact Person: Telephone: Product Name: Model Number: Product Options:
The supplier listed above declares that this product has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of FCC rules. Operation is subject to the following two conditions: (1) This device may n2ot cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. q Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. q Consult the dealer or an experienced radio/TV technician.
Changes or modification of this equipment not expressly approved by Hewlett-Packard could void the users authority to operate this equipment. Only use the cables, connectors, power cords and accessories supplied with this equipment or expressly approved by HewlettPackard. Test report on file:C7710-1 Date: February 2001
EU Declaration of Conformity (scanner)
According to ISO/IEC Guide 22 and EN 45014:
Supplier's Name Supplier's Address Hewlett-Packard Company Colorado Digital Imaging 700 71st Avenue Greeley, Colorado 80634 USA declares that the product: Product Name Model Number(s) HP ScanJet 7400C, HP ScanJet 7450C, HP ScanJet 7490C C7710A (Base Scanner), C7717A or C7718A or C7719A (Worldwide), C7713A or C7715A or C7714A (US Commercial), C7712A or C7714A (US Retail) C7671B (transparency adapter); C7716B (automatic document feeder; may contain different suffix)
conforms to the following Product Specifications: Safety EMC EN 60950:1992+A1:1992+A2:1993+A3:1995+A4:1996 +A11:1997 EN 60825-1: 1994 Class 1 CISPR 22: 1993+A1+A2, Class B/ EN55022:1994+A1+A2, Class B IEC 1000-3-2: 1995/EN61000-3-2: 1995 Class A IEC 1000-3-3: 1994/EN61000-3-3: 1995 EN 50082-1: 1997/EN 55024: 1998 EN/IEC 61000-4-2, 4kV CD, 8 kV AD EN/IEC 61000-4-3, 3 V/m EN/IEC 61000-4-4, 1kV Power Lines EN/IEC 61000-4-5, High Energy Transients EN/IEC 61000-4-6 EN/IEC 61000-4-8 EN/IEC 61000-4-11
The product herewith complies with the requirements of the Low Voltage Directive 73/23/EEC and the EMC Directive 89/336/EEC and carries the CE-marking accordingly. LEDs in this product are Class 1 in accordance to EN60825-1. Greeley, Colorado, USA, February 2001
HP Scanjet 7400c series scanners deliver high speeds and uncompromising quality with HP's exclusive scanning technology. You'll get up to 2400 dpi with a preview scan in as little as four seconds. With office-ready features like a legal-size scanning bed, top-lit transparency adapter, optional automatic document feeder, and robust image-editing software, creating impressive communication projects and documents will be a breeze. HP Scanjet 7490c includes all features of the 7400c plus automatic document feeder; Iris Readiris Pro 6.0 OCR software for converting text to electronic files; full SCSI Kit for fast connectivity to your PC or Mac; image-stitching software that tiles originals larger than scanner-bed size; CorelDraw image-editing software.
|Type||Flatbed scanner - desktop|
|Max Supported Document Size||Legal (8.5 in x 14 in)|
|Color Depth||48-bit color|
|Optical Resolution||2400 dpi x 2400 dpi|
|Interpolated Resolution||999999 dpi x 999999 dpi|
|Scan Element Type||CCD|
|Scan Speed||25 sec / page (color)|
|Max Document Size||8.5 in x 14 in|
|Supported Document Type||Transparencies, plain paper, film|
|Document Feeder Type||Manual load, autoload|
|Feeder Capacity||50 sheets|
|Expansion / Connectivity|
|Connections||1 x USB - 4 pin USB Type B 1 x SCSI|
|Included Accessories||SCSI controller|
|Cables Included||1 x USB cable 1 x SCSI cable 1 x power cable|
|Compliant Standards||Plug and Play|
|Power Device||Power supply - integrated|
|Voltage Required||AC 120 V ± 10% ( 50/60 Hz )|
|Power Consumption Operational ( Standby )||32 Watt ( 10 Watt )|
|Compliant Standards||EPA Energy Star|
|Software / System Requirements|
|Software Included||Drivers & Utilities, ReadIRIS, CorelDRAW, PanoramaMaker|
|OS Required||Apple MacOS 8.5 or later, Microsoft Windows 2000 / NT4.0, Microsoft Windows XP|
|Service & Support||1 year warranty|
|Service & Support Details||Limited warranty - parts and labor - 1 year - carry-in Technical support - phone consulting - 90 days from first call|
|Min Operating Temperature||41 °F|
|Max Operating Temperature||104 °F|
|Humidity Range Operating||5 - 80%|
|Universal Product Identifiers|
|Part Numbers||C7719A, C7719A#720, C7719A#UUR, C7719A#UUW, C7719A#UUZ|
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