HP Storage Essentials Enterprise Edition

Data sheet

HP Storage Essentials suite delivers integrated heterogeneous functionality for network (DAS, SAN, NAS) management, storage resource management, provisioning, backup reporting and application infrastructure monitoring. The suite consists of HP Storage Essentials Enterprise Edition and features a portfolio of value added plug-ins. The architecture and interfaces are built on industry standards, allowing for quick deployment and investment protection. Storage Essentials integrates with HP System Insight Manager to provide advanced storage management; while integration with OpenView software via Smart Plug-ins (SPI) delivers integrated IT services management. Quick automation, topology visualization, improved capacity utilization, customized reporting and simplification of tasks delivered by Storage Essentials suite increases
administrator efficiency to manage and reduce the costs of storage growth. Application infrastructure monitoring and the ability to align storage tiers with user needs improve the overall quality of storage service.

Whats new

Integration with OpenView software via Smart Plug-In (SPI)Delivers integrated IT Services management in areas like provisioning, operations, reporting and chargeback. Backup managementSingle view of backup activities. HP Storage Essentials Backup Manager allows for visualizing, monitoring, managing and provisioning multi-vendor storage infrastructure.
A suite of essential enablers that deliver integrated heterogeneous functionality for storage network management, monitoring performance and allowing for overall investment protection.
HP Storage Essentials product suite is designed for the enterprise market and delivers heterogeneous SAN management, Storage Resource Management, provisioning and application management.

Features and benefits

Efficiency improvements reducing costs and complexity Out-of-box integration with HP System Insight Manager delivers unified server and storage management, improving efficiency via shared services like single sign on, security administration, asset management, reporting, discovery, licensing administration and event management. Increase productivityIntegration with OpenView software via Smart Plug-In (SPI) delivers integrated IT Services management in areas like provisioning, operations, reporting and chargeback. Quick access to the right dataVisualization automatically discovers and maps the storage network (DAS, SAN, NAS) and backup topology by pictorially displaying the objects, path and zones between the application and LUN on which the corresponding data resides. Zoning and provisioningEnables end-to-end zoning and provisioning tasks at the host, switch and disk subsystem layers. Provides a common interface for a multi-vendor storage environment. Utilization managementMonitors availability and utilization at host, switch and array. Graphical trending and forecasting. Soft Quota management allows proactive monitoring of consumption levels, and file system management provides file-level scanning, analysis, reporting, and policy-based management capabilities. Performance managementMonitor performance from application objects down to storage subsystems. Monitors application, host, HBA, switch, disk subsystem. Enables quick detections of bottleneck causing performance problems. ChargebackUser-settable chargeback values, depreciation formulae, asset-based and storage-based chargeback models, business unit groupings, and reports enable administrators to associate costs with the quality and quantity of storage utilized by different business units.
NAS ManagementAnalyze impact of configuration changes and file sharing activities. Backup managementHP Storage Essentials Backup Manager automatically discovers your distributed backup environment including clients, master servers, media servers, tape libraries, drives and media. It delivers an instant picture of your backup topology so you can visualize resource dependencies, and reports and alerts on backup successes and failures, unprotected assets, root causes of backup failures and performance against SLAs. Unlike backup reporting point tools, which only collect logical backup application information, the module leverages the physical resource management capabilities of HP Storage Essentials Suite to present the full picture of your tape-based and disk-to-disk backup configurations to a single, unified view. The module also inherits the full range of role-based security, capacity forecasting, performance analysis, reporting and policybased automation capabilities of HP Storage Essentials. ValueSolution designed on the Storage Management Initiative Specification (SMI-S), the storage industry standard for heterogeneous storage network management based on the Common Information Model (CIM) and Web-Based Enterprise Management (WBEM). Enables support for multi-vendor storage infrastructures and ensures that investments in are protected. CustomizationExtensive set of out-of-the-box reports satisfy requirements related to capacity management and planning, performance management, asset management and chargeback. Reports can be customized and can be scheduled for automatic e-mail distribution. Supports a wide variety of reporting formats, including HTML, XML, Microsoft Excel and PDF.

Technical specifications

Distribution media Prerequisites
CD-ROM Choice of: Microsoft Windows 2000 (Server, Advanced, Professional) Dual Intel Xeon 2.0 GHz (minimum), 3.4 GHz or higher (recommended) Memory: 4 GB (minimum); 4+ GB (recommended) Disk space: 75 GB (minimum); 150 GB (recommended) Microsoft Windows 2003 SP1 (32-bit only, Standard and Enterprise) Dual Intel Xeon 2.0 GHz (minimum), or 3.4 GHz higher (recommended) Memory: 4 GB (minimum); 4+ GB (recommended) Disk space: 75 GB (minimum); 150 GB (recommended) Microsoft Cluster ServerWindows 2000, Windows 2003 VMwareWindows 2000, Windows 2003 Oracle 8.1.7 Windows NT, Windows 2000, Windows 2003 Solaris 8, 9, 10 Oracle 9i Windows 2000, Windows 2003 Solaris 8 AIX 5.2, AIX 5.3 HPUX 11.0, HPUX 11i Oracle 10g versions: 10.1.0.2, 10.1.0.3 Windows 2000, Windows 2003 Solaris AIX 5.2, AIX 5.3 Linux AS3.0 Microsoft Exchange 2000 Windows 2000 Microsoft SQL 2000 Windows 2000 and 2003 Sybase ASE 12.5.0, 12.5.1, 12.5.2 Windows 2000 Solaris 8, 9 HP-UX 11.0, 11.11, 11.23 Microsoft Windows NT (SP6) Microsoft Windows 2000 (SP2 and greater) Microsoft Windows 2003 (32-bit) Standard and Enterprise Linux RedHat AS 2.1, AS 3.0 Linux SuSE 8.0, 9.0 Solaris 8, 9, 10 AIX 5.1, 5.2, 5.3 SGI IRIX 6.5.20, 6.5.21, 6.5.22, 6.5.24f OpenVMS (Alpha 7.3-2; Integrity 8.2-1) Tru64 5.1b
Supported high availability applications Supported applications
Supported operating systems

Supported browser

IE 5.5 or higher (Windows) Netscape 7.x (Windows)
Netscape 7.0 (Solaris) Mozilla 1.4 and 1.7 or higher (Solaris)

Supported products

Arrays HP StorageWorks XP disk arrays (XP12000, XP1024, XP512, XP256, XP128, XP48) HP StorageWorks Enterprise Virtual Array (EVA3000, EVA4000, EVA5000, EVA6000, EVA8000); HP StorageWorks Modular Smart Array (MSA1000, MSA1500) HP EMA 12000, EMA 16000 EMC DMX800, 1000, 2000 EMC CLARiiON CX 100, 300, 400, 600, 700 EMC CLARiiON FC-4700 EMC Symmetrix 4.8, 5.0, 5.5 HDS Lightning 9900, 9900V HDS Thunder 9200, 9500V IBM ESS 800, F20 IBM DS4100 (FASiT 100), DS4300 (FASiT 600, FASiT600 Turbo), DS4400 (FASiT 700), DS4500 (FASiT 900), DS4800, ESS800, DS6xxx, DS8xxx Sun StorEdge 6920, 9900, 9990, 3510, 3511 NetApp Data on Tap 6.5 through 7.0 Engenio E2600 series, E4600, E5600, E6998 StorageTek FLX280, D280, D178 XIOTech 3Par Data Systems

Switches HP StorageWorks (B-series) Core Switch 2/64, 2/64 Power Pak; SAN Switch 2/32, 2/32 Power Pak, 2/16, 2/16 Power Pak, 2/16 EL, 2/8 EL, 2/8 Power Pak, SAN Switch 4/8, 4/16, SAN Director 4/256 HP StorageWorks (M-series) Director 2/140, 2/64; Edge Switch 2/32, 2/24, 2/12 HP StorageWorks (C-series) MDS 9509 Director, MDS 9506 Director, MDS 9216, 9216i, 9216A Fabric Switch, MDS 9120 Fabric Switch, 9140 Fabric Switch Brocade and OEM equivalent: SilkWorm 2xx0, 38xx, 32xx, 3900, 4100, 200E, 48000 Brocade 4Gb SAN Switch for HP p-Class BladeSystem Brocade and OEM equivalent: Director 12000, 24000, 6400 McData and OEM equivalents ES-3016, ES-3032, ES-3200 series, ES-4500 series

Ordering information

Part number/SKU TT4283A T4284AA
Product name HP Storage Essentials Software Kit HP Storage Essentials, Enterprise Edition, 50MAP-T1 SRM LTU
Description Media with online documentation and release notes. Topology, event management, performance, capacity, policies, thresholds, reports and CLI Topology, event management, performance, capacity, policies, thresholds, reports and CLI Topology, event management, performance, capacity, policies, thresholds, reports and CLI Topology, event management, performance, capacity, policies, thresholds, reports and CLI Topology, event management, performance, capacity, policies, thresholds, reports and CLI Application to spindle provisioning automation wizard Application to spindle provisioning automation wizard Application to spindle provisioning automation wizard Application to spindle provisioning automation wizard Application to spindle provisioning automation wizard Chargeback and billing usage reporting Chargeback and billing usage reporting Chargeback and billing usage reporting Chargeback and billing usage reporting Chargeback and billing usage reporting Centralizes geographically dispersed reporting Centralizes geographically dispersed reporting Centralizes geographically dispersed reporting Centralizes geographically dispersed reporting Centralizes geographically dispersed reporting Exchange path rendering from database, storage groups through disk subsystem Exchange path rendering from database, storage groups through disk subsystem Exchange path rendering from database, storage groups through disk subsystem Exchange path rendering from database, storage groups through disk subsystem Exchange path rendering from database, storage groups through disk subsystem Oracle table spaces and database, host through spindle rendering Oracle table spaces & database, host through spindle rendering Oracle table spaces and database, host through spindle rendering Oracle table spaces and database, host through spindle rendering Oracle table spaces and database, host through spindle rendering

T4284AB

HP Storage Essentials, Enterprise Edition, 50MAP-T2 SRM LTU

T4284AC

HP Storage Essentials, Enterprise Edition, 50MAP-T3 SRM LTU

T4284AD

HP Storage Essentials, Enterprise Edition, 50MAP-T4 SRM LTU

T4284AE

HP Storage Essentials, Enterprise Edition, 50MAP-T5 SRM LTU
T4285AA T4285AB T4285AC T4285AD T4285AE T4286AA T4286AB T4286AC T4286AD T4286AE T4287AA T4287AB T4287AC T4287AD T4287AE T4288AA T4288AB T4288AC T4288AD T4288AE T4289AA T4289AB T4289AC T4289AD T4289AE
HP Storage Essentials Provision Manager, 50MAP-T1 LTU HP Storage Essentials Provision Manager, 50MAP-T2 LTU HP Storage Essentials Provision Manager, 50MAP-T3 LTU HP Storage Essentials Provision Manager, 50MAP-T4 LTU HP Storage Essentials Provision Manager, 50MAP-T5 LTU HP Storage Essentials Chargeback Manager, 50MAP-T1 LTU HP Storage Essentials Chargeback Manager, 50MAP-T2 LTU HP Storage Essentials Chargeback Manager, 50MAP-T3 LTU HP Storage Essentials Chargeback Manager, 50MAP-T4 LTU HP Storage Essentials Chargeback Manager, 50MAP-T5 LTU HP Storage Essentials Global Reporter, 50MAP-T1 LTU HP Storage Essentials Global Reporter, 50MAP-T2 LTU HP Storage Essentials Global Reporter, 50MAP-T3 LTU HP Storage Essentials Global Reporter, 50MAP-T4 LTU HP Storage Essentials Global Reporter, 50MAP-T5 LTU HP Storage Essentials Exchange Viewer, 1MAL-T1 LTU HP Storage Essentials Exchange Viewer, 1MAL-T2 LTU HP Storage Essentials Exchange Viewer, 1MAL-T3 LTU HP Storage Essentials Exchange Viewer, 1MAL-T4 LTU HP Storage Essentials Exchange Viewer, 1MAL-T5 LTU HP Storage Essentials Oracle Viewer, 1MAL-T1 LTU HP Storage Essentials Oracle Viewer, 1MAL-T2 LTU HP Storage Essentials Oracle Viewer, 1MAL-T3 LTU HP Storage Essentials Oracle Viewer, 1MAL-T4 LTU HP Storage Essentials Oracle Viewer, 1MAL-T5 LTU
Ordering information continued
Part number/SKU T4290AA T4290AB T4290AC T4290AD T4290AE T4291AA T4291AB T4291AC T4291AD T4291AE T4292AA T4292AB T4292AC T4292AD T4292AE T4293AA T4293AB T4293AC T4293AD T4293AE T4294AA T4294AB T4294AC T4294AD T4294AE T4295AA T4295AB T4295AC T4295AD T4295AE
Product name HP Storage Essentials Sybase Viewer, 1MAL-T1 LTU HP Storage Essentials Sybase Viewer, 1MAL-T2 LTU HP Storage Essentials Sybase Viewer, 1MAL-T3 LTU HP Storage Essentials Sybase Viewer, 1MAL-T4 LTU HP Storage Essentials Sybase Viewer, 1MAL-T5 LTU HP Storage Essentials SQL Server Viewer, 1MAL-T1 LTU HP Storage Essentials SQL Server Viewer, 1MAL-T2 LTU HP Storage Essentials SQL Server Viewer, 1MAL-T3 LTU HP Storage Essentials SQL Server Viewer, 1MAL-T4 LTU HP Storage Essentials SQL Server Viewer, 1MAL-T5 LTU HP Storage Essentials File System Viewer, 1TB-T1 LTU HP Storage Essentials File System Viewer, 1TB-T2 LTU HP Storage Essentials File System Viewer, 1TB-T3 LTU HP Storage Essentials File System Viewer, 1TB-T4 LTU HP Storage Essentials File System Viewer, 1TB-T5 LTU HP Storage Essentials Report Designer, 1user-T1 LTU HP Storage Essentials Report Designer, 1user-T2 LTU HP Storage Essentials Report Designer, 1user-T3 LTU HP Storage Essentials Report Designer, 1user-T4 LTU HP Storage Essentials Report Designer, 1user-T5 LTU HP Storage Essentials NAS Manager, 1TB-T1 LTU HP Storage Essentials NAS Manager, 1TB-T2 LTU HP Storage Essentials NAS Manager, 1TB-T3 LTU HP Storage Essentials NAS Manager, 1TB-T4 LTU HP Storage Essentials NAS Manager, 1TB-T5 LTU HP Storage Essentials Backup Manager, 1TB-T1 LTU HP Storage Essentials Backup Manager, 1TB-T2 LTU HP Storage Essentials Backup Manager, 1TB-T3 LTU HP Storage Essentials Backup Manager, 1TB-T4 LTU HP Storage Essentials Backup Manager, 1TB-T5 LTU

Description Sybase path rendering from database through disk subsystem Sybase path rendering from database through disk subsystem Sybase path rendering from database through disk subsystem Sybase path rendering from database through disk subsystem Sybase path rendering from database through disk subsystem MS SQL Server path rendering from database through disk subsystem MS SQL Server path rendering from database through disk subsystem MS SQL Server path rendering from database through disk subsystem MS SQL Server path rendering from database through disk subsystem MS SQL Server path rendering from database through disk subsystem Renders file system infrastructure. Captures file level demographics Renders file system infrastructure. Captures file level demographics Renders file system infrastructure. Captures file level demographics Renders file system infrastructure. Captures file level demographics Renders file system infrastructure. Captures file level demographics Customized reporting package Customized reporting package Customized reporting package Customized reporting package Customized reporting package NAS management NAS management NAS management NAS management NAS management Backup reporting Backup reporting Backup reporting Backup reporting Backup reporting

Whats included

CDs for Storage Essentials and Online documentation. CDs for Oracle database. Envelope(s) with LTU.
HP Storage Essentials Enterprise Edition HP Storage Essentials reduces costs by improving administrator efficiency, capacity utilization and investment protection. It increases business agility by automation, provisioning, application management and chargeback.
Warranty service and support
HP warrants only that the Software media will be free of physical defects for a period of ninety (90) days from delivery. Includes one year of HP Software Support standard business hours (software technical support and software product and documentation updates). For more information about HPs Global Limited Warranty and Technical Support, visit ftp://ftp.compaq.com/pub/products/storageworks/warranty/EN_321708-008.pdf HP HP HP HP HP HP HP HP HP HP Software Support Software Support 24x7 Support Plus Support Plus 24 Proactive 24 Service Critical Service
Warranty and support options

Service options

Care Pack ServicesDeployment and Per Event Services Installation and Startup service Implementation service Integration service
For more information about Deployment and Per Event Services for HP Storage, visit http://www.hp.com/hps/storage Financial Services HP Financial Services provides innovative financing and financial asset management programs to help you cost-effectively acquire, manage and ultimately retire your HP solutions. For more information on these services, please contact your HP sales representative or find us on the web at: www.hp.com/go/hpfinancialservices HP Customer Support provides a broad spectrum of services to commercial and enterprise customers, including performance and availability services such as proactive mission-critical services and support management services for deployment of the entire IT infrastructure, including HP and multivendor environments. For more information on these services, contact your HP sales representative or visit www.hp.com/hps/support For more information about the HP Storage Essentials Enterprise Edition, go to: www.hp.com/go/storageessentials

HP Customer Support

For more information
2006 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Intel and Intel Xeon are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Intel and Xeon are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the U.S. and other countries. Linux is a U.S. registered trademark of Linus Torvalds. Oracle is a registered U.S. trademark of Oracle Corporation, Redwood City, California. Microsoft, Windows and Windows NT are U.S. registered trademarks of Microsoft Corporation.
To learn more visit: www.hp.com/go/storageessentials
4AA0-4479ENW rev. 1, February 2006

QuickSpecs

Overview
HP Storage Essentials Storage Resource Management Standard Edition Software
The industry award winning HP Storage Essentials Storage Resource Management Software is the first unified, open, and standardsbased suite of SRM products designed to integrate with HP's unified infrastructure management platform, HP Systems Insight Manager. HP Storage Essentials SRM Suite helps midsize businesses with mid-market storage budgets and lean IT staff unify the management of their server and storage infrastructure, optimize the planning and execution of change and automate IT service and asset management. HP Storage Essentials SRM Standard Edition Software simplifies the big picture by reducing SAN complexity, lowering SAN management costs while improving the efficiency of IT staff for Microsoft Windows and Linux servers and smaller HP storage focused SANs including HP disk arrays, HP NAS, HP Tape, and fabric devices. The HP Standard Edition SRM software unified server and storage tool-set automates storage processes and tasks with automatic device discovery, visualization and topology mapping for quick device identification. The software takes advantage of the latest industry standards such as SMI-S, WBEM, WMI, JBoss and J2EE to ensure our solution is extensible, interoperable and will support the insertion of third party partner technology content. The HP Standard Edition SRM solution integrates with a rich assortment of HP software including Systems Insight Manager, HP Essentials, and HP Storage Essentials Enterprise Edition software and its advanced software plug-ins to reduce the time and money associated with deploying and managing storage infrastructure. HP Standard Edition SRM software is an affordable SRM solution that optimizes SAN capacity, increases IT staff efficiency and simplifies end-to-end troubleshooting and reporting while improving availability and SAN performance. From a single, Web-based, enterprise console you can configure your storage environment and monitor file system utilization to reclaim wasted space and ensure file server availability. You can obtain a holistic view of storage from an application level with Oracle database, Microsoft SQL Server, Sybase database, Microsoft Exchange Server and now InterSystems Cache' for fast problem resolution. Centralized event management and now with end-to-end performance management for HP EVA with historical and future trending brings additional benefits too. With one interface you can manage SAN and NAS storage, and with the optional SRM Backup Manager Software you can monitor status of the entire backup process, visualize the backup configuration and recoverability and view the physical infrastructure supporting the backup. The Standard Edition SRM solution simplifies ordering by including media, licensing and HP Installation and Start up Service to ensure the best total customer experience. As midsize business grows, you can take advantage of an easy upgrade/migration path to enterprise, with scaleable, integrated Storage Essentials SRM Suite solutions. The following Value add HP Storage Essentials SRM Suite Software plug-ins are available for SRM Standard Edition. Software: HP Storage Essentials SRM Database Viewer Software Monitors the capacity and performance of Oracle, Sybase, Microsoft SQL and Cache' databases. For example, in an Oracle database you can monitor instances and table spaces, and traces Oracle application paths through the underlying SAN infrastructure, enabling you to anticipate and pinpoint the root causes of capacity, performance, and availability problems. The Database Viewer software extends HP Storage Essentials SRM Enterprise Edition with application-to-spindle infrastructure dependencies for your database environment. With its powerful capacity, performance, fault management and filtered topology views - database infrastructure dependency management is simplified thereby allowing IT with enterprise databases to meet availability and performance objectives. Software: HP Storage Essentials SRM Exchange Viewer Software Monitors the capacity and performance of Microsoft Exchange Server instances, storage groups, and folders, and traces Exchange Server application paths through the underlying SAN infrastructure, enabling you to anticipate and pinpoint the root causes of capacity, performance, and availability problems. HP Storage Essentials SRM File System Viewer Software Provides high performance, highly scalable file-level scanning, analysis, reporting, and policy-based management capabilities to reclaim wasted disk space, respond faster to file server outof-space conditions, and classify unstructured data in support of Information Lifecycle Management (ILM) initiatives. Whether your file servers are hosted on network attached storage (NAS) or storage area networks (SAN), the File System Viewer provides the file system scanning, analysis, and reporting features you need to reclaim wasted disk space, ensure file server availability, monitor user consumption, and classify unstructured data for ILM initiatives. Software: HP Storage Essentials SRM NAS Manager Software Provides comprehensive Network Attached Storage (NAS) management capabilities for HP ProLiant Storage Server network storage solutions. Visualize your distributed HP NAS solutions and centrally manage their capacity, performance, events, and dependencies to ensure NAS availability and performance and unify SAN and NAS management. The software supports an extensive range of NAS discovery, topology, reporting, and management capabilities for NAS environments. Why manage NAS and SAN infrastructure independently. This plug-in will allow you to integrate your entire NAS and SAN infrastructure. 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activities and improve storage utilization, availability and root cause performance analysis on your NAS infrastructure. Optional Storage Essentials SRM Suite Software plug-in available for SRM Standard Edition. Software: HP Storage Essentials SRM Backup Manager Software Extends HP Storage Essentials SMR Suite with powerful Backup resource management and reporting, ensuring health and performance of your data protection infrastructure. Report on statistics such as: backup resources, success/failure, SLAs, backup volume, job size, and client history. MAPs backup dependencies on SAN resources and extends topology to tape libraries, tape drives, and backup servers. You can also monitor drive performance. Supports HP Data Protector and Veritas Netback up applications. Upgrade: HP Storage Essentials SRM Standard Edition to SRM Enterprise Edition Upgrade Provides an easy upgrade/migration path for SRM Standard Edition customers who desire enterprise heterogeneous management with scalability in large storage environments when business outcomes change. NOTES: NOTES 1. Storage Essentials SRM Advanced plug-in software is the same software products and licensing for Storage Essentials SRM Enterprise Edition Software and Storage Essentials SRM Standard Edition Software. This provides consistency across the portfolio and simplifies training. 2. HP Storage Essentials SRM Standard Edition to SRM Enterprise Edition Upgrade is not customer installable and requires the Level 3 HP Implementation service.

What's New

Storage Essentials Support for: HP Enterprise Virtual Array (EVA) end-to-end performance management with new HP Storage Essentials SRM Performance Pack Software Easy migration/upgrade path from mid-market to enterprise heterogeneous server, storage and infrastructure management via unified interface Automatically discover, display, monitor host clusters for Microsoft Cluster Server (Windows) Storage Essentials SRM Host Builder Wizard lets you customize and manually create/edit cluster relationships and build a clustered host and define nodes within the cluster Visualize, monitor and report on Microsoft Exchange Virtual Server Visualize, manage and report on Oracle Real Application Clusters (RAC) InterSystems Cache' database included in Database Viewer Software SRM Backup Manager enhancements provides drive and library utilization reporting, running job monitor, granularity in backup updates, SRM File System Viewer rule wizard lets you define reports based on file attributes, e.g. show MP3 files in a folder named "Finance" Enhanced Microsoft Exchange user mailbox and folder management shows storage usage and topology of the individual user mailboxes and public folders Increased Interoperability (new hardware e.g. OS, applications, switches, etc) Install Wizard simplifies and intuitively guides you through the install

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Models
Product name Product description Product number E-Delivery product number (E-Media and E-LTUs) T5314AA T5314AAE
HP Storage Essentials SRM Media Kit (CDs-and DVD) Media Kit and documentation Standard Edition Media Kit in electronic form, EULA and E-Media Kit Electronic download (-Media Kit - E-Delivery) HP Storage Essentials SRM Combined LTU document, 1 LTU supports 150 MAPs, Standard Edition LTU 4TBs SRM File system Viewer, 4TBs of SRM NAS Manager and 1 MAL only of either SRM Exchange or SRM Database Viewer, SRM Performance Pack up to 3 HP EVAs, 1 Password request document E-LTU - E-Delivery

T5315AA

T5315AAE
Storage Essentials SRM Standard Edition Software Value-Add Plug-ins for Additional Purchase
Product name Product description Product number E-Delivery product number (E-Media and E-LTUs) T4288AA T4288AAE
HP Storage Essentials SRM Exchange Viewer 1 MAL LTU HP Storage Essentials SRM Exchange Viewer 1 MAL Tier-2 LTU
Microsoft Exchange path rendering from database, storage groups through disk subsystem. Microsoft Exchange path rendering from database, storage groups through disk subsystem.

T4288AG

T4288AGE
NOTE: (Use this part number for quantity purchases greater than 20 MALs only) HP Storage Essentials SRM Storage Essentials SRM Database Viewer 1 MAL LTU or Database Viewer 1 MAL E-LTU (supports Oracle database, Sybase database and LTU Microsoft SQL) HP Storage Essentials SRM Oracle table spaces & database, host through spindle Database Viewer 1 MAL rendering as well as support for Microsoft SQL Server, Tier-2 LTU Sybase database and InterSystems Cache '- a consolidated database viewer. NOTE: (Use this part number for quantity purchases greater than 20 MALs only) HP Storage Essentials SRM High performance, highly scaleable file-level scanning, File System Viewer 1TB analysis, reporting, and policy-based management LTU capabilities to reclaim wasted disk space. HP Storage Essentials SRM High performance, highly scaleable file-level scanning, File System Viewer 1TB analysis, reporting, and policy-based management Tier-2 LTU capabilities to reclaim wasted disk space. NOTE: (Use this part number for quantity purchases greater than 20 TBs only)

T4289AA

T4289AAE

T4289AG

T4289AGE

T4292AA

T4292AAE

T4292AG

T4292AGE

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HP Storage Essentials SRM Visualize HP NAS and NetAPP NAS and SUN StorEdge NAS Manager 1TB LTU NAS network storage solutions. Big picture topology view, centrally manage capacity, performance, event and dependencies to ensure NAS availability and performance. HP Storage Essentials SRM Visualize HP NAS and NetAPP NAS and SUN StorEdge NAS Manager 1TB Tier-2 NAS network storage solutions. Big picture topology LTU view, centrally manage capacity, performance, event and dependencies to ensure NAS availability and performance. NOTE: (Use this part number for quantity purchases greater than 20 TBs only) Monitor and visualize the entire backup, backup resource management, end-to-end path dependency, reporting, device health and performance of backup and infrastructure. Supports HP Data Protector and Symantec NetBackup. Monitor and visualize the entire backup, backup resource management, end-to-end path dependency, reporting, device health and performance of backup and infrastructure. Supports HP Data Protector and Symantec NetBackup.

T4294AA

T4294AAE

T4294AG

T4294AGE
HP Storage Essentials SRM Backup Manager 1TB LTU

T4295AA

T4295AAE
HP Storage Essentials SRM Backup Manager 1TB tier2 LTU

T4295AG

T4295AGE
NOTE: (Use this part number for quantity purchases greater than 20 TBs only) HP Storage Essentials SRM LTU upgrade to SRM Enterprise Edition Software with all Standard Edition to SRM privileges to heterogeneous and other advanced Storage Enterprise Edition Upgrade Essentials SRM Software LTU NOTES:

T5316AA

T5316AAE
1. Level 1 HP Installation and Startup Service is required for SRM Standard Edition Software and Level 3 HP Implementation Service is required for HP SRM Standard Edition to SRM Edition SRM Upgrade. 2. You can only use Storage Essentials SRM Tier 2 for quantity orders only. The product numbers are designated by a "G" for example T4294AG. The minimum quantity purchase for the number of MALs (20), and/or TBs (20). 3. You cannot combine Storage Essentials SRM Suite Tier 1 quantities to achieve Tier 2 quantity results. For example, you need 5 TBs of SRM NAS Manager T4294AA now, but in six months an additional 15 TBs are required. In the first case, you would order quantity (5) T4294AA, and six months later you would order another (15) T4294AA. Or you could order (20) T4294AG upfront to take advantage of Tier 2 quantity benefits for 20 TBs for pre-determined growth. Storage Essentials License Definitions: MAP = managed access port MAL = managed application license User = Number of User's (User licensing not available on Standard Edition SRM Software) TB = Terabytes (Physical Capacity) 1 Array LTU used for SRM Performance Pack with SRM Enterprise Edition only (HP EVA support only) MAP License Definition Interconnect devices:

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For a fully populated switch (i.e., all blades are installed and all ports in all blades have GBIC/SFPs installed), all ports are counted towards MAPs total. Otherwise, add up the number of GBIC/SFPs installed in the FC switch and that is the MAPs count. Hosts: A non-SAN attached server (no HBA) that has the agent installed/discovered will count as 1 MAP A SAN attached server that has the agent installed/discovered will count each FC port as a MAP (so, a dual ported HBA will count as 2 MAPs) IDE or SCSI ports are not counted in MAP calculations unless they are used to connect to fabric switches or storage systems A Windows server with no CIM Extension installed, but that has been discovered via WMI will count as 1 MAP Storage subsystems: All discovered storage array controller ports count (for example SMI-S is used to find the arrays). If the array has 8 ports, it will count 8 MAPs. The number of MAPs in a storage system includes all physical connections independent of protocol (including Fibre Channel, ESCON, SCSI and/or FICON, Ethernet, or Gigabyte Ethernet). NOTE: For HP Standard Edition SRM software, the total MAP count cannot exceed 150 MAPs. If configurations require greater than 150 MAPs then Storage Essentials SRM Enterprise Edition SRM Software is probably a better fit. To increase the MAP licensing count, you must upgrade to the Storage Essentials SRM Standard Edition to Enterprise Upgrade LTU (T5316AA or AAE) MAL License Definition Each licensed copy/SID of the application being managed Named users, processor counts, or client access licenses do not increase the number of MALs NOTE: The Oracle Database Viewer Plug-in has been consolidated to a single viewer, which supports Oracle, Sybase, MS SQL and InterSystems Cache`. To accomplish this, the SRM Oracle Viewer product number T4289AA was renamed to Storage Essentials SRM Database Viewer, and it will maintain the same part number T4289AA. T4289AA now supports Oracle, Sybase, MS SQL and Cache`. If you previously purchased SRM Sybase Viewer and SMR MS SQL Viewer and need additional licensing, order T4289AA for 1 MAL in the quantities sufficient to meet need. The following Storage Essentials SRM application viewer products are licensed by MALs SRM Exchange Viewer SRM Database Viewer (Oracle database Sybase database, Microsoft SQL and InterSystems Cache' support) TB License Definition (1GB = 1024kbytes; 1TB equals 1024GB) For SRM File System Viewer Total aggregated capacity, excluding raw volumes but including all clustered servers, of all file systems managed For SRM NAS Manager Raw terabytes managed For SRM Backup Manager Licensing is based on the maximum number of TBs backed up in a 1-day period including partial, incremental, and full backups for Veritas NetBackup or HP Data Protector. At the start of the SRM Backup Manager application, the software totals the backup volume for the last 30 days, and calculates the 30 day average daily backup volume. If the calculated monthly value is greater then what is licensed, the software provides a in or out of compliance message. NOTE: This is a change from the previous SMR Backup Manager licensing which, at startup of the application, Backup Manager, totals the backup size for the last 30 days, and if the monthly total is greater than the licensed value SRM Backup Manager., gives a warning. Licensing was based on total capacity backed up in 30 days. The new licensing is based on total

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backed up capacity in one day.
SRM Backup Manager ordering example: A customer has a 10TB Database and performs a full backup on a daily basis. The total 1-day backed up capacity is 10TBs. In this example, the customer would need to order quantity (10) T4295AA 1TB LTU. However this order assumes database growth is static. To accommodate future capacity growth and reduce the risk of being out of licensing compliance. This customer agreed to a growth factor of 50% to cover incremental capacity growth. The readjusted order now is quantity (15) T4295AA and provides headroom for future capacity growth. SRM Standard Edition License to use (LTU) Ordering Rules: SRM Standard Edition Software is licensed for 150 MAPs maximum, you cannot increase MAP LTU licensing beyond 150 MAPs. To exceed 150 MAPs, you can order the Storage Essentials SRM Standard Edition to SRM Enterprise Edition upgrade T5316AA or T5316AAE. The SRM Standard Edition LTU includes: 150 MAPs, 4TBs File System Viewer, 4TBs NAS Manager, and 1 MAL of either SRM Database Viewer or SRM Exchange Viewer, and SRM Performance Pack up to 3 HP EVA. Additional Value-Add and Advanced plug-ins may be purchased as needed. The following Storage Essentials SRM Enterprise Edition Software plug-ins are available to SRM Standard Edition as well as SRM Enterprise Edition: SRM Exchange Viewer, SRM Database Viewer, SRM NAS Manager, SRM File System Viewer and the optional SRM Backup Manager plug-in. There are no LTU quantity restrictions; and you can purchase as many LTU as needed to accommodate requirements for storage growth. To purchase HP SRM Standard Edition Software, order: One T5314AA or T5314AAE (Media or E-Media Kit) One T5315AA or T5315AAE LTU or E-LTU. In addition, you will need to order applicable HP Installation and Start UP and or HP Care Pacs. If additional plug-in LTU are needed, simply select desired plug-in software product number LTU multiplied by quantity LTU desired. For example: Customer needs 5 additional TBs for SRM File System Viewer (T4292AA) Order: T4292AA multiplied by quantity (5); therefore order QTY (5) T4292AA 1 TB LTU. Ordering Examples Storage Essentials SRM Suite Tier 2 (Higher quantity purchase tier only) For the Storage Essentials SRM Suite, you can order add on Storage Essentials SRM plug in software in quantity to achieve quantity benefits. The following products (SRM File Systems Viewer, SRM Exchange Viewer, SRM Database Viewer, SRM NAS Manager and SRM Backup Manager qualify for quantity orders with a SRM Standard Edition purchase. See ordering example: Customer wants to order additional plug in Storage Essentials SRM Suite Software including 10 MALs SRM Exchange Manager, 20 TBs of SRM File System Viewer and 40 TBs of SRM Backup Manager. This is what you order: Quantity (10) T4288AG Storage Essentials SRM Exchange Manager 1 MAL LTU Quantity (20) T4292AG Storage Essentials SRM File System Viewer 1 TB Tier-2 LTU Quantity (40) T4295AG Storage Essentials SRM Backup Manager 1TB Tier-2 LTU NOTE: The description in the tier 2 LTU represents the purchase quantity you must start at to achieve tier 2 benefits. However, when you order LTU, please do so in the smallest allowable LTU increment. In the case of MAP that is 50, MAL 1, User 1, and TB is 1. For example for an order of 12 SRM Exchange Viewer MALs, order (12) T4288AA, you cannot order (12) T4288AG since 12 MALs does not meet the minimum of 20 MAL using the Tier-2 SKU. If you needed to order 25 MALs in one purchase, then order (25) T4288AG. HP E-Delivery ordering: E-Delivery definition Electronic Software Delivery delivers via e-mail the purchased SRM Storage Essentials software which guides the customer to download files currently available worldwide excluding Japan. To place an order, please refer to the E-Delivery product number column in the Models section of this QuickSpecs and order the applicable quantity of E-Delivery E-Media kit (T5314AAE) and E-LTU (T5315AAE). For example, if the customer wants a single order of Standard Edition plus 6 TBs extra capacity in addition to the 4TBs already included of File System Viewer, here

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is what you would order: One (T5314AAE) E-Media Kit One (T5315AAE) E-LTU Six (T4292AAE) File System Viewer E-LTU

Customer Benefits

Reduce storage management complexity in smaller HP Storage based mid-market SANs: Integrated tool-set guides you through the big SAN picture. It reduces SAN complexity and SAN costs and increases administrator efficiency by automating complex and manual storage tasks from a single, Web-based, management console. HP Storage Essentials SRM Software with HP Systems Insight Manager software leads the industry in unified server, storage and infrastructure management. Automated SAN discovery, visualization and topology mapping speeds device identification: Automatically discovers all the physical components in the storage environment including applications, servers, HBAs, fabric switches, host clusters and storage devices (SAN and NAS) and backup topology. Having accurate data with an up to date big picture eliminates time spent on manual tools or building complex spreadsheets and Visio diagrams, which are not real-time. Built on industry standards: Designed on the Storage Management Initiative Specification (SMI-S), an industry standard for storage management based on the Common Information Model (CIM) and standards including WBEM, WMI, JBoss and J2EE to demonstrate the solution is extensible, interoperable and supports the insertion of 3rd party technology. Integrated with HP Storage Essentials SRM Enterprise Edition Software Suite: HP SRM Standard Edition software integrates with the HP Storage Essentials SRM Enterprise Edition Software Suite. This is paramount for IT shops to have a convergence of advanced SRM features like capacity planning, provisioning and extended reporting that scales from small to mid-market SANs to larger enterprise heterogeneous complex SANs while using a common management interface. Affordable SRM solution increases IT Staff efficiency, monitors SAN and HP EVA performance and simplifies SAN troubleshooting: A single IT administrator can monitor and control health, end-to-end SAN performance, as well as HP EVA performance monitoring, storage utilization, and reporting of all key infrastructure including servers, storage, tape, NAS, HBAs, FC switches, host clusters and backup devices. Having a single view of infrastructure aids in faster end-to-end troubleshooting to eliminate performance bottlenecks with quicker problem resolution. Consistent security model across management domains: Leverages OS security for user authentication and Secure Sockets Layer (SSL) and Secure Shell (SSH) to encrypt management communications. Role-based security gives IT administrator's granular control over user access on selected devices. Holistic view of storage from the application level provides quicker problem resolution: Industry recognized for excellent application integration HP SRM Standard Edition Software takes advantage of HP Storage Essentials SRM Software, SRM Exchange and SRM Database Viewers to monitor and control storage infrastructure at the application level down to the spindle for storage. Software supports Oracle database, Microsoft SQL Server Sybase database, Microsoft Exchange Server and InterSystems Cache'. High performance scaleable file-level scanning, analysis and reporting: File-level scanning, analysis. reporting and policy-based management capabilities helps reclaim wasted space and ensures file server availability. You can respond faster to file server out-of-space conditions, and classify unstructured data in support of Information Lifecycle Management (ILM) initiatives. Common interface simplifies SAN and NAS management: Provides comprehensive networked attached storage (NAS) for HP ProLiant Storage Servers. Helps IT staff visualize your distributed HP NAS solutions and centrally manage capacity, performance, events, and dependencies to ensure NAS availability and performance with unified SAN and NAS management. Complete and easy to order SRM solution: HP Standard Edition SRM Software solution includes media and licensing. HP Installation and Startup Service helps facilitate a smooth software deployment to help address your business needs. Installation, configuration, verification testing, documentation, and a customer orientation session are included. Easy migration path from midmarket to enterprise DA - 12710 Worldwide Version 5 February 29, 2008 Page 7

As mid-market companies grow they need to incorporate enterprise SRM solutions into their plans, HP Storage Essentials SRM Standard Edition to SRM Enterprise Edition Upgrade provides mid-market businesses with scaleable growth to enterprise when business grow.

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Software Features/Functionality
Simplifies management and increases administrator efficiency
Integration with HP System Insight Manager for Unified Server and Storage Management Unified interface for end-to-end HP EVA and SAN performance management Integration with ProLiant Essentials for efficient and centralized server management Automation of network (SAN, NAS) discovery and time consuming tasks Big picture discovery and visualization of storage resources Manage more storage SAN capacity with the same number of resource Faster end-to-end troubleshooting HP E-Delivery simplifies ordering and speeds delivery of product
Increases administrator efficiency
Integration with HP System Insight Manager for Unified Server and Storage Management Integration with ProLiant Essentials for efficient and centralized server management One integrated tool-set and management console Optimize utilization of existing assets Automation, visualization and topology mapping of storage network devices ( SAN, NAS, Servers, HBAs, FC switches) simplifies discovery for repetitive time consuming tasks HP E-Delivery eliminates the need to manage all the paper LTU and software boxes Manage more storage SAN capacity with the same number of resource Faster end-to-end troubleshooting of Storage infrastructure

Increase utilization

Soft quota management Identify old, large, junk, duplicate files Just-In-Time purchase of capacity via trend analysis Visualize Application-to-LUN mapping Improve availability End-to-end Application to infrastructure performance monitoring Monitoring of all elements in the SAN
Improve Quality of Storage Service

Protect Investment

Standards based product design based on SMI-S, WMI and WBEM CLI, API, and ODBC/JDBC interface for integration into existing environment Selected SRM Enterprise Edition plug-ins available to SRM Standard Edition Software simplifies training and ordering Single interface for midmarket SANs to enterprise heterogeneous SANs Reduce capital expenses

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Hardware Support
Supported Fibre Channel and SCSI HP Storage Devices
HP StorageWorks Enterprise Virtual Array (EVA) EVA3000/4100/5000/6100/8100 HP Modular Storage Array (MSA) MSA1000, MSA1500 HP ProLiant Storage Server (NAS) HP EML E-Series Tape Libraries (245e, 103e)
Supported Interconnect Devices Switches
HP StorageWorks (B-series) Core Switch 4/32, 4/32B,4/64, 2/64, 2/16, 2/16N, 2/16V, 2/8, 2/8V, 4/8 & 4/16 SAN SW 200E, MPR400; Director 2/128 and 4/256 SAN Director 4/48 Blade HP StorageWorks (M-series) Director 2/64, 2/140; M4400, M4700, Edge Switch 2/16, 2/24, 2/32, Intrepid i10K HP StorageWorks (C-series) MDS 9216, 9120, 9124, 9140, 9216, 9506, 9509, 9513, 9020 Brocade 4Gb SAN Switch for HP c-Class BladeSystem Brocade 4Gb SAN Switch for HP p-Class BladeSystem McData 4Gb SAN Switch for HP p-Class Blade System Cisco MDS 9124e Fabric Switch for C-Class Blade System Brocade Silkworm 200E, 32xx, 38xx, 3900, 4100, 4900, 7500 Brocade and OEM equivalent: Director 12000, 24000, 48000 Brocade 6400 McData and OEM equivalents ES-1000, 3016, ES-3032, ES 4300, ES-3200 series, ES-4500 series, Intrepid i10K McData and OEM equivalents Director ED-6140, ED-6064, ED-5000 Cisco and OEM equivalents MDS 9020, 9216, 9216A, 9120, 9140 Cisco Directors 9506, 9509, 9513 CNT FC/9000-64 (1gbps), FC/9000-128 (1gbps), FC/9000-64 and FC/9000-128 (2gbps), UMD QLogic Sanbox 1-8, 1-16, 2-8, 2-16 QLogic 5200 QLogic Sanbox Director 2-64 EMC Connectrix DS-16M, DS-24M2, DS-32M2 EMC Connectrix Director ED-1032, ED-64M, DS-4700M ED-10000M, ED-140M Sun StorEdge 2GB Network FC Switch 8-port, 16-port, 64-port NOTE: Although Director class or large switches can be discovered by SRM Standard Edition, a configuration comprised of larger switches may not be supported if MAP count exceeds 150 MAPs. GBICs for unused ports in a larger switch can be turned off to minimize MAP count usage.

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Hardware Pre-Requisites
On combined management server with HP SIM: Processor: Dual Intel XEON or AMD equivalent (32-bit OS only) 3.4 GHz or higher (recommended) OS: Windows Server 2003, Enterprise Edition and Windows Server 2003, Datacenter Edition (32bit only, SP1); WS2003 R2 (32-bit only) Enterprise Edition and Server Edition Memory: Memory To address beyond 4GB, need PAE (Phys Address Ext) and Windows 2000 Datacenter or Windows 2000 Advanced Server (SP4) or Windows 2003 Enterprise Edition or Windows 2003 Datacenter (SP1) (32-bit only) Minimum: 6 GB (For smaller configurations monitoring 20 or fewer devices; includes 2GB requirements for combination with HP SIM) Recommended: 8 GB space: Disk space Minimum 150 GB recommended; add an additional 100GB or more for archiving/backup NOTE: Linux Management Server (CMS) is not supported on SRM Standard Edition, but is supported on SRM Enterprise Edition.

Distribution Media

CD ROM (physical CDs and DVD) or E-Delivery (Electronic download of bits)

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Software Support

Software Pre-Requisites

HP Systems Insight Manager 5.1 SP2 or greater (Windows); HP Systems Insight Manager (Linux) 5.1 Oracle database 10g release 2 (10.2.0.3) Device Managers for each managed device (arrays, switches, tape libraries, etc.) Microsoft Internet Explorer, Netscape Navigator, or Mozilla For Windows, latest Windows updates
Application / Database Support
Database Oracle Oracle Oracle Sybase Microsoft-SQL Server Microsoft-Exchange Microsoft-Exchange Microsoft Exchange InterSystems Cache'
Version 8.1.7 9i 10g R2 Versions: 10.2.0.3.0 ASE 12.5.0, 12.5.1,12.5.2 2000, (SP1, SP2, SP3) 2003 (SP2) 2007 5.0.20, 5.2
Platform Windows NT, 2000 and 2003 Windows 2000 and 2003 Linux AS3.0, Suse 9 Windows 2000 and 2003 Linux AS3.0, Suse 9 Windows 2000 Win 2000 (64-bit), 2003 (includes IA64) Windows Windows Windows Windows

Host Cluster Support

Automatic discovery of Microsoft Cluster Server (2003) NOTE: Storage Essentials SRM Cluster Host Builder Wizard helps customize host cluster visualization by allowing the user to manually create/edit cluster relationships for supported host in cluster configurations not automatically discovered by Storage Essentials SRM Software

Operating System requirements

Managed Hosts:

Windows 2000 SP4 (Standard and Advanced Editions) Windows 2003 SP1 (x86, x64, IA64), Windows 2003 R2 (x86, x64), Windows 2003 R2 SP2 (x86, x64), Windows 2003 SP2 (x86, x64, IA64); (Standard, Enterprise, and DataCenter Edition) Linux Red Hat: AS/ES 3.0 (x86, x64) No Update or Update 1-6; AS/ES 4.0 U1-U4; (x86, x64, IA64); RHEL AS/ES 5.0 (x86, x64, IA64) (Advanced and Enterprise Server) Linux SuSE: SuSe LINUX Enterprise Server Release 9 Update 3 (x86, x64, IA64); SuSe LINUX Enterprise Server Release 10 Update 1 Centralized Management Windows Server (CMS): Windows CMS For dedicated OR shared management server: Windows 2003 SP1 (32 bit Ent Ed or Datacenter on x86/x64 platform); Widows 2003 SP2 (32 bit Ent Ed or Datacenter on x86/x64 platform); Windows 2003 R2 (32 bit Enterprise Edition or Server Edition on x86/x64 platform): Windows2003 R2 SP2 (32 bit Enterprise DA - 12710 Worldwide Version 5 February 29, 2008 Page 12
Edition or Server Edition on x86/x64 platform) NOTES: NOTES HP configurations only 1. The HP-SIM integrated version requires English or Japanese localization. 2. It is recommended Windows Update be used to keep the Windows operating system current. 3. Database: Oracle 10g release 2 (10.2.0.3) 4. Application Server: JBoss (installed with the management server software) Recommend the management server is a dedicated server, with no other applications or databases residing on management server other than those explicitly listed.

Web Client

Microsoft Internet Explorer (5.5 or higher) Mozilla (1.7+) Firefox (1.5.0.1.+, Windows, Red Hat, SuSE)
Software Installation Licensing
HP Storage Essentials SRM Software is not customer installable and requires a mandatory HP Installation and Startup Service delivered by a HP professional service representative or a HP Certified Partner. HP Storage Essentials SRM applications require evaluation or permanent license keys to operate. When you receive your entitlement certificates for evaluation or permanent licenses, you must register these licenses prior to using the Storage Essentials SRM product. Your entitlement certificate will reflect the Storage Essentials SRM products and licenses selected/purchased. Evaluation licenses allow the entire Storage Essentials SRM product suite to operate for the time period stated on the evaluation entitlement certificate (typically 90 days).

Software Warranty

Warranty code 3C; duration of limited warranty: 90 days from the day of purchase, replacement of defective media

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Service and Support Information
Service and Support, HP Care Pack, and Warranty Information
HP Care Pack Services offer upgraded service levels to extend and expand your standard product warranty with easy to buy, easy to use support packages that help you make the most of your hardware and software investments. They let you choose the support levels that meet your business requirements, from basic to mission-critical. They help you contain total cost of ownership. HP Care Pack warranty extensions can be purchased along with HP products to cost-effectively upgrade or extend your warranty. For many products, post-warranty HP Care Pack Services are available when your original warranty has expired. Why purchase an HP Care Pack service? Your standard warranty protects against product defects. HP Care Pack Services help you guard against unplanned downtime, which can reduce your productivity and profitability. These convenient service packages: Protect your investment in HP products Provide consistent, predictable levels of support across your entire department or business Ease budget planning with fixed-cost support that includes parts and labor Give you direct access to proven technical and problem-solving expertise Offer a choice of response-time and repair-time commitments Deliver prompt, measurable results Are available whenever and wherever you do business NOTE: HP Care Pack availability may vary by country and product. Supporting your Adaptive Enterprise journey HP Services helps you make the Adaptive Enterprise real for your organization. The breadth, depth, and quality of HP hardware and software support services can help you improve the performance of your IT support processes and resolve the complex software and hardware problems that tax user productivity. HP Care Pack services help you increase IT environment stability, efficiency, and agility from the desktop to the data center, and improve the productivity of your employees.
HP warrants only that the Software media will be free of physical defects for a period of ninety (90) days Warranty and Services Included with the Product from delivery. For more information about HP's Global Limited Warranty and Technical Support, visit ftp://ftp.compaq.com/pub/products/storageworks/warranty/EN_321708-008.pdf Recommended Services Three years of HP Software Support 24 x 7 Improve the productivity of system managers and operators Improve system performance and reduce downtime due to software defects Expedite problem resolution through expert-level technical resources Enjoy consistent service coverage across geographically dispersed sites Update HP and selected third-party software at a predictable cost Take advantage of subscription savings on software updates

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Available HP Care Pack Services
Extend your product warranty with a wide choice of cost-saving support packages. HP Care Pack Services are sold by HP and HP authorized enterprise and commercial resellers. Services for customers purchasing via direct and enterprise resellers are quoted using HP order configuration tools. Additional information about HP Care Pack Service features and benefits is available at http://support.openview.hp.com/supportoptions.jsp
HP Care Pack Services - HP Storage Essentials SRM Software is not customer installable and requires HP Deployment Service Deployment and Per Event delivered by a HP professional service representative or a HP Certified Partner. For more information about Deployment and Per Event Services for HP Storage, visit http://www.hp.com/hps/storage/ Services HP Care Pack Services Availability Services HP Software Support - business hours phone support and software updates, available in 1 and 3 year durations HP Software Support 24x7 - 24x7 phone support and software updates, (available in 1 and 3 year durations HP eSupport is a portfolio of technology-based services that assist you with managing your business environment from the desktop to the data center. The HP support portal provides one-stop access to the information, tools and services you need to manage the daily operations of your IT environment. Features include: Access to self-solve tools (including search technical knowledge base) Efficient logging and tracking of support cases Collaboration with other business and IT professionals Download of patches and drivers Access to diagnostic tools Proactive notification of relevant information Access to certain features of the support portal requires an HP service agreement. To access the support portal, visit http://www.hp.com/support HP Education and Services Information For more information about Deployment, Per Event, Consulting and Education services for HP Storage Essentials software, visit: http://www.hp.com/education/courses/uc424s.html For more information about HP Care Pack Services for Storage, visit: http://www.hp.com/hps/carepack/storage/cp_networked.html For more information about HP Storage Software, services and updates, visit: http://h18006.www1.hp.com/storage/software.html If you have specific questions, contact your local HP representative. Contact information for a representative in your area can be found at "Contact HP" http://www.hp.com

eSupport

Support Portal

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Copyright 2008 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows NT are US registered trademarks of Microsoft Corporation. Intel is a US registered trademark of Intel Corporation. Unix is a registered trademark of The Open Group. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.