QuickSpecs

Overview

HP Storage Essentials Storage Resource Management Standard Edition Software
The industry award winning HP Storage Essentials Storage Resource Management Software is the first unified, open, and standardsbased suite of SRM products designed to integrate with HP's unified infrastructure management platform, HP Systems Insight Manager. HP Storage Essentials SRM Suite helps midsize businesses with mid-market storage budgets and lean IT staff unify the management of their server and storage infrastructure, optimize the planning and execution of change and automate IT service and asset management. HP Storage Essentials SRM Standard Edition Software simplifies the big picture by reducing SAN complexity, lowering SAN management costs while improving the efficiency of IT staff for Microsoft Windows and Linux servers and smaller HP storage focused SANs including HP disk arrays, HP NAS, HP Tape, and fabric devices. The HP Standard Edition SRM software unified server and storage tool-set automates storage processes and tasks with automatic device discovery, visualization and topology mapping for quick device identification. The software takes advantage of the latest industry standards such as SMI-S, WBEM, WMI, JBoss and J2EE to ensure our solution is extensible, interoperable and will support the insertion of third party partner technology content. The HP Standard Edition SRM solution integrates with a rich assortment of HP software including Systems Insight Manager, HP Essentials, and HP Storage Essentials Enterprise Edition software and its advanced software plug-ins to reduce the time and money associated with deploying and managing storage infrastructure. HP Standard Edition SRM software is an affordable SRM solution that optimizes SAN capacity, increases IT staff efficiency and simplifies end-to-end troubleshooting and reporting while improving availability and SAN performance. From a single, Web-based, enterprise console you can configure your storage environment and monitor file system utilization to reclaim wasted space and ensure file server availability. You can obtain a holistic view of storage from an application level with Oracle database, Microsoft SQL Server, Sybase database, Microsoft Exchange Server and now InterSystems Cache' for fast problem resolution. Centralized event management and now with end-to-end performance management for HP EVA with historical and future trending brings additional benefits too. With one interface you can manage SAN and NAS storage, and with the optional SRM Backup Manager Software you can monitor status of the entire backup process, visualize the backup configuration and recoverability and view the physical infrastructure supporting the backup. The Standard Edition SRM solution simplifies ordering by including media, licensing and HP Installation and Start up Service to ensure the best total customer experience. As midsize business grows, you can take advantage of an easy upgrade/migration path to enterprise, with scaleable, integrated Storage Essentials SRM Suite solutions. The following Value add HP Storage Essentials SRM Suite Software plug-ins are available for SRM Standard Edition. Software: HP Storage Essentials SRM Database Viewer Software Monitors the capacity and performance of Oracle, Sybase, Microsoft SQL and Cache' databases. For example, in an Oracle database you can monitor instances and table spaces, and traces Oracle application paths through the underlying SAN infrastructure, enabling you to anticipate and pinpoint the root causes of capacity, performance, and availability problems. The Database Viewer software extends HP Storage Essentials SRM Enterprise Edition with application-to-spindle infrastructure dependencies for your database environment. With its powerful capacity, performance, fault management and filtered topology views - database infrastructure dependency management is simplified thereby allowing IT with enterprise databases to meet availability and performance objectives. Software: HP Storage Essentials SRM Exchange Viewer Software Monitors the capacity and performance of Microsoft Exchange Server instances, storage groups, and folders, and traces Exchange Server application paths through the underlying SAN infrastructure, enabling you to anticipate and pinpoint the root causes of capacity, performance, and availability problems. HP Storage Essentials SRM File System Viewer Software Provides high performance, highly scalable file-level scanning, analysis, reporting, and policy-based management capabilities to reclaim wasted disk space, respond faster to file server outof-space conditions, and classify unstructured data in support of Information Lifecycle Management (ILM) initiatives. Whether your file servers are hosted on network attached storage (NAS) or storage area networks (SAN), the File System Viewer provides the file system scanning, analysis, and reporting features you need to reclaim wasted disk space, ensure file server availability, monitor user consumption, and classify unstructured data for ILM initiatives. Software: HP Storage Essentials SRM NAS Manager Software Provides comprehensive Network Attached Storage (NAS) management capabilities for HP ProLiant Storage Server network storage solutions. Visualize your distributed HP NAS solutions and centrally manage their capacity, performance, events, and dependencies to ensure NAS availability and performance and unify SAN and NAS management. The software supports an extensive range of NAS discovery, topology, reporting, and management capabilities for NAS environments. Why manage NAS and SAN infrastructure independently. This plug-in will allow you to integrate your entire NAS and SAN infrastructure. 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activities and improve storage utilization, availability and root cause performance analysis on your NAS infrastructure. Optional Storage Essentials SRM Suite Software plug-in available for SRM Standard Edition. Software: HP Storage Essentials SRM Backup Manager Software Extends HP Storage Essentials SMR Suite with powerful Backup resource management and reporting, ensuring health and performance of your data protection infrastructure. Report on statistics such as: backup resources, success/failure, SLAs, backup volume, job size, and client history. MAPs backup dependencies on SAN resources and extends topology to tape libraries, tape drives, and backup servers. You can also monitor drive performance. Supports HP Data Protector and Veritas Netback up applications. Upgrade: HP Storage Essentials SRM Standard Edition to SRM Enterprise Edition Upgrade Provides an easy upgrade/migration path for SRM Standard Edition customers who desire enterprise heterogeneous management with scalability in large storage environments when business outcomes change. NOTES: NOTES 1. Storage Essentials SRM Advanced plug-in software is the same software products and licensing for Storage Essentials SRM Enterprise Edition Software and Storage Essentials SRM Standard Edition Software. This provides consistency across the portfolio and simplifies training. 2. HP Storage Essentials SRM Standard Edition to SRM Enterprise Edition Upgrade is not customer installable and requires the Level 3 HP Implementation service.

What's New

Storage Essentials Support for: HP Enterprise Virtual Array (EVA) end-to-end performance management with new HP Storage Essentials SRM Performance Pack Software Easy migration/upgrade path from mid-market to enterprise heterogeneous server, storage and infrastructure management via unified interface Automatically discover, display, monitor host clusters for Microsoft Cluster Server (Windows) Storage Essentials SRM Host Builder Wizard lets you customize and manually create/edit cluster relationships and build a clustered host and define nodes within the cluster Visualize, monitor and report on Microsoft Exchange Virtual Server Visualize, manage and report on Oracle Real Application Clusters (RAC) InterSystems Cache' database included in Database Viewer Software SRM Backup Manager enhancements provides drive and library utilization reporting, running job monitor, granularity in backup updates, SRM File System Viewer rule wizard lets you define reports based on file attributes, e.g. show MP3 files in a folder named "Finance" Enhanced Microsoft Exchange user mailbox and folder management shows storage usage and topology of the individual user mailboxes and public folders Increased Interoperability (new hardware e.g. OS, applications, switches, etc) Install Wizard simplifies and intuitively guides you through the install

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Models
Product name Product description Product number E-Delivery product number (E-Media and E-LTUs) T5314AA T5314AAE
HP Storage Essentials SRM Media Kit (CDs-and DVD) Media Kit and documentation Standard Edition Media Kit in electronic form, EULA and E-Media Kit Electronic download (-Media Kit - E-Delivery) HP Storage Essentials SRM Combined LTU document, 1 LTU supports 150 MAPs, Standard Edition LTU 4TBs SRM File system Viewer, 4TBs of SRM NAS Manager and 1 MAL only of either SRM Exchange or SRM Database Viewer, SRM Performance Pack up to 3 HP EVAs, 1 Password request document E-LTU - E-Delivery

T5315AA

T5315AAE
Storage Essentials SRM Standard Edition Software Value-Add Plug-ins for Additional Purchase
Product name Product description Product number E-Delivery product number (E-Media and E-LTUs) T4288AA T4288AAE
HP Storage Essentials SRM Exchange Viewer 1 MAL LTU HP Storage Essentials SRM Exchange Viewer 1 MAL Tier-2 LTU
Microsoft Exchange path rendering from database, storage groups through disk subsystem. Microsoft Exchange path rendering from database, storage groups through disk subsystem.

T4288AG

T4288AGE
NOTE: (Use this part number for quantity purchases greater than 20 MALs only) HP Storage Essentials SRM Storage Essentials SRM Database Viewer 1 MAL LTU or Database Viewer 1 MAL E-LTU (supports Oracle database, Sybase database and LTU Microsoft SQL) HP Storage Essentials SRM Oracle table spaces & database, host through spindle Database Viewer 1 MAL rendering as well as support for Microsoft SQL Server, Tier-2 LTU Sybase database and InterSystems Cache '- a consolidated database viewer. NOTE: (Use this part number for quantity purchases greater than 20 MALs only) HP Storage Essentials SRM High performance, highly scaleable file-level scanning, File System Viewer 1TB analysis, reporting, and policy-based management LTU capabilities to reclaim wasted disk space. HP Storage Essentials SRM High performance, highly scaleable file-level scanning, File System Viewer 1TB analysis, reporting, and policy-based management Tier-2 LTU capabilities to reclaim wasted disk space. NOTE: (Use this part number for quantity purchases greater than 20 TBs only)

T4289AA

T4289AAE

T4289AG

T4289AGE

T4292AA

T4292AAE

T4292AG

T4292AGE

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HP Storage Essentials SRM Visualize HP NAS and NetAPP NAS and SUN StorEdge NAS Manager 1TB LTU NAS network storage solutions. Big picture topology view, centrally manage capacity, performance, event and dependencies to ensure NAS availability and performance. HP Storage Essentials SRM Visualize HP NAS and NetAPP NAS and SUN StorEdge NAS Manager 1TB Tier-2 NAS network storage solutions. Big picture topology LTU view, centrally manage capacity, performance, event and dependencies to ensure NAS availability and performance. NOTE: (Use this part number for quantity purchases greater than 20 TBs only) Monitor and visualize the entire backup, backup resource management, end-to-end path dependency, reporting, device health and performance of backup and infrastructure. Supports HP Data Protector and Symantec NetBackup. Monitor and visualize the entire backup, backup resource management, end-to-end path dependency, reporting, device health and performance of backup and infrastructure. Supports HP Data Protector and Symantec NetBackup.

T4294AA

T4294AAE

T4294AG

T4294AGE
HP Storage Essentials SRM Backup Manager 1TB LTU

T4295AA

T4295AAE
HP Storage Essentials SRM Backup Manager 1TB tier2 LTU

T4295AG

T4295AGE
NOTE: (Use this part number for quantity purchases greater than 20 TBs only) HP Storage Essentials SRM LTU upgrade to SRM Enterprise Edition Software with all Standard Edition to SRM privileges to heterogeneous and other advanced Storage Enterprise Edition Upgrade Essentials SRM Software LTU NOTES:

T5316AA

T5316AAE
1. Level 1 HP Installation and Startup Service is required for SRM Standard Edition Software and Level 3 HP Implementation Service is required for HP SRM Standard Edition to SRM Edition SRM Upgrade. 2. You can only use Storage Essentials SRM Tier 2 for quantity orders only. The product numbers are designated by a "G" for example T4294AG. The minimum quantity purchase for the number of MALs (20), and/or TBs (20). 3. You cannot combine Storage Essentials SRM Suite Tier 1 quantities to achieve Tier 2 quantity results. For example, you need 5 TBs of SRM NAS Manager T4294AA now, but in six months an additional 15 TBs are required. In the first case, you would order quantity (5) T4294AA, and six months later you would order another (15) T4294AA. Or you could order (20) T4294AG upfront to take advantage of Tier 2 quantity benefits for 20 TBs for pre-determined growth. Storage Essentials License Definitions: MAP = managed access port MAL = managed application license User = Number of User's (User licensing not available on Standard Edition SRM Software) TB = Terabytes (Physical Capacity) 1 Array LTU used for SRM Performance Pack with SRM Enterprise Edition only (HP EVA support only) MAP License Definition Interconnect devices:

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For a fully populated switch (i.e., all blades are installed and all ports in all blades have GBIC/SFPs installed), all ports are counted towards MAPs total. Otherwise, add up the number of GBIC/SFPs installed in the FC switch and that is the MAPs count. Hosts: A non-SAN attached server (no HBA) that has the agent installed/discovered will count as 1 MAP A SAN attached server that has the agent installed/discovered will count each FC port as a MAP (so, a dual ported HBA will count as 2 MAPs) IDE or SCSI ports are not counted in MAP calculations unless they are used to connect to fabric switches or storage systems A Windows server with no CIM Extension installed, but that has been discovered via WMI will count as 1 MAP Storage subsystems: All discovered storage array controller ports count (for example SMI-S is used to find the arrays). If the array has 8 ports, it will count 8 MAPs. The number of MAPs in a storage system includes all physical connections independent of protocol (including Fibre Channel, ESCON, SCSI and/or FICON, Ethernet, or Gigabyte Ethernet). NOTE: For HP Standard Edition SRM software, the total MAP count cannot exceed 150 MAPs. If configurations require greater than 150 MAPs then Storage Essentials SRM Enterprise Edition SRM Software is probably a better fit. To increase the MAP licensing count, you must upgrade to the Storage Essentials SRM Standard Edition to Enterprise Upgrade LTU (T5316AA or AAE) MAL License Definition Each licensed copy/SID of the application being managed Named users, processor counts, or client access licenses do not increase the number of MALs NOTE: The Oracle Database Viewer Plug-in has been consolidated to a single viewer, which supports Oracle, Sybase, MS SQL and InterSystems Cache`. To accomplish this, the SRM Oracle Viewer product number T4289AA was renamed to Storage Essentials SRM Database Viewer, and it will maintain the same part number T4289AA. T4289AA now supports Oracle, Sybase, MS SQL and Cache`. If you previously purchased SRM Sybase Viewer and SMR MS SQL Viewer and need additional licensing, order T4289AA for 1 MAL in the quantities sufficient to meet need. The following Storage Essentials SRM application viewer products are licensed by MALs SRM Exchange Viewer SRM Database Viewer (Oracle database Sybase database, Microsoft SQL and InterSystems Cache' support) TB License Definition (1GB = 1024kbytes; 1TB equals 1024GB) For SRM File System Viewer Total aggregated capacity, excluding raw volumes but including all clustered servers, of all file systems managed For SRM NAS Manager Raw terabytes managed For SRM Backup Manager Licensing is based on the maximum number of TBs backed up in a 1-day period including partial, incremental, and full backups for Veritas NetBackup or HP Data Protector. At the start of the SRM Backup Manager application, the software totals the backup volume for the last 30 days, and calculates the 30 day average daily backup volume. If the calculated monthly value is greater then what is licensed, the software provides a in or out of compliance message. NOTE: This is a change from the previous SMR Backup Manager licensing which, at startup of the application, Backup Manager, totals the backup size for the last 30 days, and if the monthly total is greater than the licensed value SRM Backup Manager., gives a warning. Licensing was based on total capacity backed up in 30 days. The new licensing is based on total

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backed up capacity in one day.
SRM Backup Manager ordering example: A customer has a 10TB Database and performs a full backup on a daily basis. The total 1-day backed up capacity is 10TBs. In this example, the customer would need to order quantity (10) T4295AA 1TB LTU. However this order assumes database growth is static. To accommodate future capacity growth and reduce the risk of being out of licensing compliance. This customer agreed to a growth factor of 50% to cover incremental capacity growth. The readjusted order now is quantity (15) T4295AA and provides headroom for future capacity growth. SRM Standard Edition License to use (LTU) Ordering Rules: SRM Standard Edition Software is licensed for 150 MAPs maximum, you cannot increase MAP LTU licensing beyond 150 MAPs. To exceed 150 MAPs, you can order the Storage Essentials SRM Standard Edition to SRM Enterprise Edition upgrade T5316AA or T5316AAE. The SRM Standard Edition LTU includes: 150 MAPs, 4TBs File System Viewer, 4TBs NAS Manager, and 1 MAL of either SRM Database Viewer or SRM Exchange Viewer, and SRM Performance Pack up to 3 HP EVA. Additional Value-Add and Advanced plug-ins may be purchased as needed. The following Storage Essentials SRM Enterprise Edition Software plug-ins are available to SRM Standard Edition as well as SRM Enterprise Edition: SRM Exchange Viewer, SRM Database Viewer, SRM NAS Manager, SRM File System Viewer and the optional SRM Backup Manager plug-in. There are no LTU quantity restrictions; and you can purchase as many LTU as needed to accommodate requirements for storage growth. To purchase HP SRM Standard Edition Software, order: One T5314AA or T5314AAE (Media or E-Media Kit) One T5315AA or T5315AAE LTU or E-LTU. In addition, you will need to order applicable HP Installation and Start UP and or HP Care Pacs. If additional plug-in LTU are needed, simply select desired plug-in software product number LTU multiplied by quantity LTU desired. For example: Customer needs 5 additional TBs for SRM File System Viewer (T4292AA) Order: T4292AA multiplied by quantity (5); therefore order QTY (5) T4292AA 1 TB LTU. Ordering Examples Storage Essentials SRM Suite Tier 2 (Higher quantity purchase tier only) For the Storage Essentials SRM Suite, you can order add on Storage Essentials SRM plug in software in quantity to achieve quantity benefits. The following products (SRM File Systems Viewer, SRM Exchange Viewer, SRM Database Viewer, SRM NAS Manager and SRM Backup Manager qualify for quantity orders with a SRM Standard Edition purchase. See ordering example: Customer wants to order additional plug in Storage Essentials SRM Suite Software including 10 MALs SRM Exchange Manager, 20 TBs of SRM File System Viewer and 40 TBs of SRM Backup Manager. This is what you order: Quantity (10) T4288AG Storage Essentials SRM Exchange Manager 1 MAL LTU Quantity (20) T4292AG Storage Essentials SRM File System Viewer 1 TB Tier-2 LTU Quantity (40) T4295AG Storage Essentials SRM Backup Manager 1TB Tier-2 LTU NOTE: The description in the tier 2 LTU represents the purchase quantity you must start at to achieve tier 2 benefits. However, when you order LTU, please do so in the smallest allowable LTU increment. In the case of MAP that is 50, MAL 1, User 1, and TB is 1. For example for an order of 12 SRM Exchange Viewer MALs, order (12) T4288AA, you cannot order (12) T4288AG since 12 MALs does not meet the minimum of 20 MAL using the Tier-2 SKU. If you needed to order 25 MALs in one purchase, then order (25) T4288AG. HP E-Delivery ordering: E-Delivery definition Electronic Software Delivery delivers via e-mail the purchased SRM Storage Essentials software which guides the customer to download files currently available worldwide excluding Japan. To place an order, please refer to the E-Delivery product number column in the Models section of this QuickSpecs and order the applicable quantity of E-Delivery E-Media kit (T5314AAE) and E-LTU (T5315AAE). For example, if the customer wants a single order of Standard Edition plus 6 TBs extra capacity in addition to the 4TBs already included of File System Viewer, here

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is what you would order: One (T5314AAE) E-Media Kit One (T5315AAE) E-LTU Six (T4292AAE) File System Viewer E-LTU

Customer Benefits

Reduce storage management complexity in smaller HP Storage based mid-market SANs: Integrated tool-set guides you through the big SAN picture. It reduces SAN complexity and SAN costs and increases administrator efficiency by automating complex and manual storage tasks from a single, Web-based, management console. HP Storage Essentials SRM Software with HP Systems Insight Manager software leads the industry in unified server, storage and infrastructure management. Automated SAN discovery, visualization and topology mapping speeds device identification: Automatically discovers all the physical components in the storage environment including applications, servers, HBAs, fabric switches, host clusters and storage devices (SAN and NAS) and backup topology. Having accurate data with an up to date big picture eliminates time spent on manual tools or building complex spreadsheets and Visio diagrams, which are not real-time. Built on industry standards: Designed on the Storage Management Initiative Specification (SMI-S), an industry standard for storage management based on the Common Information Model (CIM) and standards including WBEM, WMI, JBoss and J2EE to demonstrate the solution is extensible, interoperable and supports the insertion of 3rd party technology. Integrated with HP Storage Essentials SRM Enterprise Edition Software Suite: HP SRM Standard Edition software integrates with the HP Storage Essentials SRM Enterprise Edition Software Suite. This is paramount for IT shops to have a convergence of advanced SRM features like capacity planning, provisioning and extended reporting that scales from small to mid-market SANs to larger enterprise heterogeneous complex SANs while using a common management interface. Affordable SRM solution increases IT Staff efficiency, monitors SAN and HP EVA performance and simplifies SAN troubleshooting: A single IT administrator can monitor and control health, end-to-end SAN performance, as well as HP EVA performance monitoring, storage utilization, and reporting of all key infrastructure including servers, storage, tape, NAS, HBAs, FC switches, host clusters and backup devices. Having a single view of infrastructure aids in faster end-to-end troubleshooting to eliminate performance bottlenecks with quicker problem resolution. Consistent security model across management domains: Leverages OS security for user authentication and Secure Sockets Layer (SSL) and Secure Shell (SSH) to encrypt management communications. Role-based security gives IT administrator's granular control over user access on selected devices. Holistic view of storage from the application level provides quicker problem resolution: Industry recognized for excellent application integration HP SRM Standard Edition Software takes advantage of HP Storage Essentials SRM Software, SRM Exchange and SRM Database Viewers to monitor and control storage infrastructure at the application level down to the spindle for storage. Software supports Oracle database, Microsoft SQL Server Sybase database, Microsoft Exchange Server and InterSystems Cache'. High performance scaleable file-level scanning, analysis and reporting: File-level scanning, analysis. reporting and policy-based management capabilities helps reclaim wasted space and ensures file server availability. You can respond faster to file server out-of-space conditions, and classify unstructured data in support of Information Lifecycle Management (ILM) initiatives. Common interface simplifies SAN and NAS management: Provides comprehensive networked attached storage (NAS) for HP ProLiant Storage Servers. Helps IT staff visualize your distributed HP NAS solutions and centrally manage capacity, performance, events, and dependencies to ensure NAS availability and performance with unified SAN and NAS management. Complete and easy to order SRM solution: HP Standard Edition SRM Software solution includes media and licensing. HP Installation and Startup Service helps facilitate a smooth software deployment to help address your business needs. Installation, configuration, verification testing, documentation, and a customer orientation session are included. Easy migration path from midmarket to enterprise DA - 12710 Worldwide Version 5 February 29, 2008 Page 7

As mid-market companies grow they need to incorporate enterprise SRM solutions into their plans, HP Storage Essentials SRM Standard Edition to SRM Enterprise Edition Upgrade provides mid-market businesses with scaleable growth to enterprise when business grow.

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Software Features/Functionality
Simplifies management and increases administrator efficiency
Integration with HP System Insight Manager for Unified Server and Storage Management Unified interface for end-to-end HP EVA and SAN performance management Integration with ProLiant Essentials for efficient and centralized server management Automation of network (SAN, NAS) discovery and time consuming tasks Big picture discovery and visualization of storage resources Manage more storage SAN capacity with the same number of resource Faster end-to-end troubleshooting HP E-Delivery simplifies ordering and speeds delivery of product
Increases administrator efficiency
Integration with HP System Insight Manager for Unified Server and Storage Management Integration with ProLiant Essentials for efficient and centralized server management One integrated tool-set and management console Optimize utilization of existing assets Automation, visualization and topology mapping of storage network devices ( SAN, NAS, Servers, HBAs, FC switches) simplifies discovery for repetitive time consuming tasks HP E-Delivery eliminates the need to manage all the paper LTU and software boxes Manage more storage SAN capacity with the same number of resource Faster end-to-end troubleshooting of Storage infrastructure

Increase utilization

Soft quota management Identify old, large, junk, duplicate files Just-In-Time purchase of capacity via trend analysis Visualize Application-to-LUN mapping Improve availability End-to-end Application to infrastructure performance monitoring Monitoring of all elements in the SAN
Improve Quality of Storage Service

Protect Investment

Standards based product design based on SMI-S, WMI and WBEM CLI, API, and ODBC/JDBC interface for integration into existing environment Selected SRM Enterprise Edition plug-ins available to SRM Standard Edition Software simplifies training and ordering Single interface for midmarket SANs to enterprise heterogeneous SANs Reduce capital expenses

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Hardware Support
Supported Fibre Channel and SCSI HP Storage Devices
HP StorageWorks Enterprise Virtual Array (EVA) EVA3000/4100/5000/6100/8100 HP Modular Storage Array (MSA) MSA1000, MSA1500 HP ProLiant Storage Server (NAS) HP EML E-Series Tape Libraries (245e, 103e)

Distribution Media

CD ROM (physical CDs and DVD) or E-Delivery (Electronic download of bits)

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Software Support

Software Pre-Requisites

HP Systems Insight Manager 5.1 SP2 or greater (Windows); HP Systems Insight Manager (Linux) 5.1 Oracle database 10g release 2 (10.2.0.3) Device Managers for each managed device (arrays, switches, tape libraries, etc.) Microsoft Internet Explorer, Netscape Navigator, or Mozilla For Windows, latest Windows updates
Application / Database Support
Database Oracle Oracle Oracle Sybase Microsoft-SQL Server Microsoft-Exchange Microsoft-Exchange Microsoft Exchange InterSystems Cache'
Version 8.1.7 9i 10g R2 Versions: 10.2.0.3.0 ASE 12.5.0, 12.5.1,12.5.2 2000, (SP1, SP2, SP3) 2003 (SP2) 2007 5.0.20, 5.2
Platform Windows NT, 2000 and 2003 Windows 2000 and 2003 Linux AS3.0, Suse 9 Windows 2000 and 2003 Linux AS3.0, Suse 9 Windows 2000 Win 2000 (64-bit), 2003 (includes IA64) Windows Windows Windows Windows

Host Cluster Support

Automatic discovery of Microsoft Cluster Server (2003) NOTE: Storage Essentials SRM Cluster Host Builder Wizard helps customize host cluster visualization by allowing the user to manually create/edit cluster relationships for supported host in cluster configurations not automatically discovered by Storage Essentials SRM Software
Operating System requirements

Managed Hosts:

Windows 2000 SP4 (Standard and Advanced Editions) Windows 2003 SP1 (x86, x64, IA64), Windows 2003 R2 (x86, x64), Windows 2003 R2 SP2 (x86, x64), Windows 2003 SP2 (x86, x64, IA64); (Standard, Enterprise, and DataCenter Edition) Linux Red Hat: AS/ES 3.0 (x86, x64) No Update or Update 1-6; AS/ES 4.0 U1-U4; (x86, x64, IA64); RHEL AS/ES 5.0 (x86, x64, IA64) (Advanced and Enterprise Server) Linux SuSE: SuSe LINUX Enterprise Server Release 9 Update 3 (x86, x64, IA64); SuSe LINUX Enterprise Server Release 10 Update 1 Centralized Management Windows Server (CMS): Windows CMS For dedicated OR shared management server: Windows 2003 SP1 (32 bit Ent Ed or Datacenter on x86/x64 platform); Widows 2003 SP2 (32 bit Ent Ed or Datacenter on x86/x64 platform); Windows 2003 R2 (32 bit Enterprise Edition or Server Edition on x86/x64 platform): Windows2003 R2 SP2 (32 bit Enterprise DA - 12710 Worldwide Version 5 February 29, 2008 Page 12
Edition or Server Edition on x86/x64 platform) NOTES: NOTES HP configurations only 1. The HP-SIM integrated version requires English or Japanese localization. 2. It is recommended Windows Update be used to keep the Windows operating system current. 3. Database: Oracle 10g release 2 (10.2.0.3) 4. Application Server: JBoss (installed with the management server software) Recommend the management server is a dedicated server, with no other applications or databases residing on management server other than those explicitly listed.

Web Client

Microsoft Internet Explorer (5.5 or higher) Mozilla (1.7+) Firefox (1.5.0.1.+, Windows, Red Hat, SuSE)
Software Installation Licensing
HP Storage Essentials SRM Software is not customer installable and requires a mandatory HP Installation and Startup Service delivered by a HP professional service representative or a HP Certified Partner. HP Storage Essentials SRM applications require evaluation or permanent license keys to operate. When you receive your entitlement certificates for evaluation or permanent licenses, you must register these licenses prior to using the Storage Essentials SRM product. Your entitlement certificate will reflect the Storage Essentials SRM products and licenses selected/purchased. Evaluation licenses allow the entire Storage Essentials SRM product suite to operate for the time period stated on the evaluation entitlement certificate (typically 90 days).

Software Warranty

Warranty code 3C; duration of limited warranty: 90 days from the day of purchase, replacement of defective media

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Service and Support Information
Service and Support, HP Care Pack, and Warranty Information
HP Care Pack Services offer upgraded service levels to extend and expand your standard product warranty with easy to buy, easy to use support packages that help you make the most of your hardware and software investments. They let you choose the support levels that meet your business requirements, from basic to mission-critical. They help you contain total cost of ownership. HP Care Pack warranty extensions can be purchased along with HP products to cost-effectively upgrade or extend your warranty. For many products, post-warranty HP Care Pack Services are available when your original warranty has expired. Why purchase an HP Care Pack service? Your standard warranty protects against product defects. HP Care Pack Services help you guard against unplanned downtime, which can reduce your productivity and profitability. These convenient service packages: Protect your investment in HP products Provide consistent, predictable levels of support across your entire department or business Ease budget planning with fixed-cost support that includes parts and labor Give you direct access to proven technical and problem-solving expertise Offer a choice of response-time and repair-time commitments Deliver prompt, measurable results Are available whenever and wherever you do business NOTE: HP Care Pack availability may vary by country and product. Supporting your Adaptive Enterprise journey HP Services helps you make the Adaptive Enterprise real for your organization. The breadth, depth, and quality of HP hardware and software support services can help you improve the performance of your IT support processes and resolve the complex software and hardware problems that tax user productivity. HP Care Pack services help you increase IT environment stability, efficiency, and agility from the desktop to the data center, and improve the productivity of your employees.

HP warrants only that the Software media will be free of physical defects for a period of ninety (90) days Warranty and Services Included with the Product from delivery. For more information about HP's Global Limited Warranty and Technical Support, visit ftp://ftp.compaq.com/pub/products/storageworks/warranty/EN_321708-008.pdf Recommended Services Three years of HP Software Support 24 x 7 Improve the productivity of system managers and operators Improve system performance and reduce downtime due to software defects Expedite problem resolution through expert-level technical resources Enjoy consistent service coverage across geographically dispersed sites Update HP and selected third-party software at a predictable cost Take advantage of subscription savings on software updates

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Available HP Care Pack Services
Extend your product warranty with a wide choice of cost-saving support packages. HP Care Pack Services are sold by HP and HP authorized enterprise and commercial resellers. Services for customers purchasing via direct and enterprise resellers are quoted using HP order configuration tools. Additional information about HP Care Pack Service features and benefits is available at http://support.openview.hp.com/supportoptions.jsp
HP Care Pack Services - HP Storage Essentials SRM Software is not customer installable and requires HP Deployment Service Deployment and Per Event delivered by a HP professional service representative or a HP Certified Partner. For more information about Deployment and Per Event Services for HP Storage, visit http://www.hp.com/hps/storage/ Services HP Care Pack Services Availability Services HP Software Support - business hours phone support and software updates, available in 1 and 3 year durations HP Software Support 24x7 - 24x7 phone support and software updates, (available in 1 and 3 year durations HP eSupport is a portfolio of technology-based services that assist you with managing your business environment from the desktop to the data center. The HP support portal provides one-stop access to the information, tools and services you need to manage the daily operations of your IT environment. Features include: Access to self-solve tools (including search technical knowledge base) Efficient logging and tracking of support cases Collaboration with other business and IT professionals Download of patches and drivers Access to diagnostic tools Proactive notification of relevant information Access to certain features of the support portal requires an HP service agreement. To access the support portal, visit http://www.hp.com/support HP Education and Services Information For more information about Deployment, Per Event, Consulting and Education services for HP Storage Essentials software, visit: http://www.hp.com/education/courses/uc424s.html For more information about HP Care Pack Services for Storage, visit: http://www.hp.com/hps/carepack/storage/cp_networked.html For more information about HP Storage Software, services and updates, visit: http://h18006.www1.hp.com/storage/software.html If you have specific questions, contact your local HP representative. Contact information for a representative in your area can be found at "Contact HP" http://www.hp.com

eSupport

Support Portal

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Copyright 2008 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows NT are US registered trademarks of Microsoft Corporation. Intel is a US registered trademark of Intel Corporation. Unix is a registered trademark of The Open Group. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

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5 Managing Licenses. 171

6 Deploying and Managing CIM Extensions. 181
Remote CIM Extensions Management. About SSH. Copying the CIM Extensions to the Management Server. Creating Default Logins for Hosts. The CIM Extensions Management Tool. Launching the CIM Extensions Management Tool. Adding Remote Hosts. Host Lists. Importing a Host List. Exporting a Host List. Managing CIM Extensions on Remote Hosts. Configuring CIM Extensions. Log Files. Status Icons. The HP SIM Plug-in. Installing the HP SIM Plug-in. Using the HP SIM Plug-in. Installing the CIM Extension for HP Tru64 UNIX. Log Files. About Upgrading Your CIM Extensions.

189 189

7 Installing the CIM Extension for IBM AIX. 191
About the CIM Extension for IBM AIX. Prerequisites. Verifying SNIA HBA API Support. Installing the CIM Extension. Setting Up Monitoring. Starting the CIM Extension Manually. How to Determine if the CIM Extension Is Running. Configuring CIM Extensions. Changing the Port Number. Adding a New Port Number to Discovery. Configuring the CIM Extension to Listen on a Specific Network Card. Additional Parameters. Finding the Version of a CIM Extension. Stopping the CIM Extension. Rolling Over the Log Files. Fulfilling the Prerequisites. Removing the CIM Extension from AIX. About the CIM Extension for SGI ProPack for Linux. Prerequisites. Verifying SNIA HBA API Support. Installing the CIM Extension. Starting the CIM Extension Manually. How to Determine if the CIM Extension Is Running. Configuring CIM Extensions. Changing the Port Number. Adding a New Port Number to Discovery. Configuring the CIM Extension to Listen on a Specific Network Card. Additional Parameters. Stopping the CIM Extension. Rolling Over the Log Files. Removing the CIM Extension from SGI ProPack for Linux. About the CIM Extension for HP-UX. Prerequisites. Verifying SNIA HBA API Support. Installing the CIM Extension. Starting the CIM Extension Manually. How to Determine if the CIM Extension Is Running. Configuring CIM Extensions. Restricting the Users Who Can Discover the Host. Changing the Port Number. Adding a New Port Number to Discovery. Configuring the CIM Extension to Listen on a Specific Network Card.

213 213

8 Installing the CIM Extension for SGI ProPack for Linux. 201
9 Installing the CIM Extension for HP-UX. 209
Additional Parameters. Finding the Version of a CIM Extension. Combining Start Commands. Stopping the CIM Extension. Rolling Over the Log Files. Fulfilling the Prerequisites. Removing the CIM Extension from HP-UX. About the CIM Extension for SGI IRIX. Prerequisites. Verifying SNIA HBA API Support. Installing the CIM Extension. Starting the CIM Extension Manually. How to Determine if the CIM Extension Is Running. Configuring CIM Extensions. Changing the Port Number. Adding a New Port Number to Discovery. Configuring the CIM Extension to Listen on a Specific Network Card. Additional Parameters. Starting the CIM Extension by chkconfig. Finding the Version of a CIM Extension. Stopping the CIM Extension. Rolling Over the Logs. Removing the CIM Extension from SGI IRIX. About the CIM Extension for Red Hat Linux Advanced Server and SUSE Linux. Prerequisites. Verifying SNIA HBA API Support. Driver Information for Verifying Emulex SNIA Adapters. Driver Information for Verifying QLogic SNIA Adapters. Installing the CIM Extension. Starting the CIM Extension Manually. How to Determine if the CIM Extension Is Running. Configuring CIM Extensions. Changing the Port Number. Adding a New Port Number to Discovery. Configuring the CIM Extension to Listen on a Specific Network Card. Additional Parameters. Finding the Version of a CIM Extension. Stopping the CIM Extension. Rolling Over the Log Files. Removing the CIM Extension from Red Hat or SUSE Linux.

Changing the Service Account Credentials for the HP Systems Insight Manager Service
The HP Systems Insight Manager service uses the service account credentials supplied during the installation. If the service account credentials change, you must make the HP Systems Insight
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Manager service aware of these changes. If you do not, the HP Systems Insight Manager service will not start and you will not be able to use HP SIM. To change the service account credentials for the HP Systems Insight Manager service: 1. Right-click the HP Systems Insight Manager service from the services panel. 2. Select Properties from the drop-down menu. 3. Click the Log On tab. 4. Change the user name (This account) and password on the Log On tab to match the information for the new credentials. If the host is in a domain, specify the account using the domain\username format.
Important Information About Changing the SIM_MANAGER Password
The information Storage Essentials and HP SIM share is stored in a database with the user name SIM_MANAGER and the default password quake. For security reasons, it is strongly recommended you change the password for this database. NOTE: This step only applies if Storage Essentials and HP SIM are sharing the same Oracle database and HP SIM is using the Oracle appiq instance. Make sure you keep the new password for SIM_MANAGER in a safe location, as it is your responsibility to remember the Oracle passwords. The management server requires the password to have the following characteristics: a minimum of three characters starts with a letter contains only letters, numbers and underscores (_) does not start or end with an underscore (_) To change the password for SIM_MANAGER: 1. Log onto the server running Storage Essentials. 2. Stop the AppStorManager service if it is started. 3. Log onto the server running HP SIM. 4. Stop the HP SIM service so that it can not access the database. IMPORTANT: Be sure the HP SIM service does not access the Oracle database before you finish changing the password for the Oracle database. 5. Enter the following at the command prompt: C:\> mxpassword -m -x MxDBUserPassword=mynewPass where mynewPass is your new password for the Oracle database.
6. Use the Database Admin Utility to change the SIM_MANAGER password in the Oracle database. IMPORTANT: You must provide the same SIM_MANAGER password for the mxpassword command and the Database Admin Utility. a. To access the Database Admin Utility, go to the %MGR_DIST%\Tools\dbAdmin directory on the Storage Essentials management server and double-click dbAdmin.bat. If you are shown an error message when you start the Database Admin Utility, stop the AppStorManager service and click the Refresh button. b. Click Change Passwords in the left pane. c. Select SIM_MANAGER from the User Name box. d. Type the current password in the Old Password box. e. Type the new password in the New Password box. f. Retype the password in the Confirm Password box. g. Click Change. The Database Admin Utility changes the password for the specified account. h. Restart the HP Systems Insight Manager service. i. Restart the AppStorManager service.

a. Open a Command Prompt window on the Storage Essentials management server (Start > Run > cmd.exe, click OK). b. Put the Oracle DVD in the DVD drive of the Storage Essentials management server. c. Change directory (CD) to the root of the Oracle DVD. d. Enter the following at the command prompt window on the management server to remove Oracle and the Storage Essentials management server database instance: cscript removeOracle10g.vbs Oracle is removed from the management server. 7. Delete the old Storage Essentials management server installation directory. If the directory is set with Read Only permissions do the following: a. Right-click the directory and select Properties > Security. b. HIghlight (click) Administrator and click Full Control under the Allow column. c. Select the General tab and clear the Read-only check box. d. Click OK and select Apply changes to this folder, sub-folders and files radio button. e. Click Ignore All if you see an error message. f. Delete the directory. 8. Delete the installation log files: del %systemdrive%\srnInstsallLogs\*.log del %windir%\srmwiz.ini
Installing the Management Server on Linux
NOTE: The Linux management server is not available with Storage Essentials Standard Edition.
See the following topic if you are installing the management server on another supported operating system: Installing the Management Server on Microsoft Windows on page 7
Please contact your Account Representative for upgrades. Upgrading requires assistance from HP Services. Keep in mind the following: All steps must be completed for the management server to work properly. Linux management server is supported only on the following versions: Redhat 4 (U3 or higher) SUSE 9 (SP3) SUSE 10 or SUSE 10 SP1 Refer to the product Support Matrix regarding other related software and version requirements. For optimal performance, install the management server on a dedicated computer. See the support matrix for your edition for hardware requirements. Installation through Virtual Network Computing (VNC) software is not supported. During management server installation, double-byte characters are not allowed in the installation path. InstallScript.iap_xml has been modified to display the following message if double-byte characters are entered: The installation path for $PRODUCT_NAME$ may NOT contain double-byte characters. The installation path must be basic ASCII alphanumric characters, no spaces, no international characters, and no double-byte characters. Please choose a different installation directory. This chapter describes the following installation topics and steps: Deployment Types, page 60 Pre-installation Checklist, page 60 Installing from a Network Drive, page 64 Step 1 - Install the Oracle Database, page 64 Step 2 - Install the Management Server, page 76 Step 3 - Verify that Processes Can Start, page 79 Step 4 - Install and Configure HP SIM, page 82

Excluding McDATA and EMC Connectrix Switches from Discovery
Specific McDATA and Connectrix switches can be excluded from discovery by using system properties. To exclude one or more switches from discovery, modify the cimom.mcdata.exclude property. Set the property cimom.mcdata.exclude to a comma-separated list of Worldwide Names (WWN) of the McDATA and Connectrix switches you want excluded, as shown in the following example: cimom.mcdata.exclude=1000080088A07024,1000080088A0D0B6 The management server excludes the switches with the following WWNs: 1000080088A07024 and 1000080088A0D0B6 If the cimom.mcdata.exclude property is not modified, the management server discovers and obtains details from all McDATA and Connectrix switches.
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IMPORTANT: The IP addresses of excluded elements appear in the discovery (Tools > Storage Essentials > Home > Discovery > Setup), topology (Tools > Storage Essentials > Home > Discovery > Topology), and Discovery Data Collection (Options > Storage Essentials > Discovery > Run Discovery Data Collection), lists. The management server does not display additional information about excluded elements in the user interface. The management server, however, does mention in the logs (Tools > Storage Essentials > Home > Discovery > View Logs) that a provider instance has been created for an excluded element. You can ignore this log message. To modify the cimom.mcdata.exclude property: 1. Select Options > Storage Essentials > Manage Product Health, and then click Advanced in the Disk Space tree. 2. Click Show Default Properties at the bottom of the page. 3. Copy the cimom.mcdata.exclude property. 4. Click Close to return to the Advanced page. 5. Paste the copied text into the Custom Properties box. 6. Make your changes to the text in the Custom Properties box. Remove the pound (#) symbol in front of the property to make sure it is not commented out. 7. Add the WWNs corresponding to the switches you want to exclude from discovery. Separate additional WWNs with a comma, as shown by the following example: cimom.mcdata.exclude=1000080088A07024,1000080088A0D0B6 where 1000080088A07024 and 1000080088A0D0B6 are the WWNs for McDATA and Connectrix switches. 8. When you are done, click Save.
Managing McDATA and EMC Connectrix Switches
Whenever you add, remove or replace McDATA or EMC Connectrix switches in an already-discovered service processor, you must make the management server aware of those changes by performing Discovery Data Collection to obtain information about the new switches from the service processor. For more information about adding switches, see, Adding McDATA and EMC Connectrix Switches on page 132. When you remove switches from the service processor, you must remove them from the management server. For more information about removing switches, see Removing McDATA and EMC Connectrix Switches on page 133. When you replace McDATA or EMC Connectrix switches, you add and remove the switches as described previously. For more information, see Replacing McDATA and EMC Connectrix Switches on page 133. Adding McDATA and EMC Connectrix Switches After you add switches to an existing service processor, you must perform Discovery Data Collection, as described in the following steps. If you are adding switches to a service processor that has not been discovered yet, see the topic, Discovering McDATA and EMC Connectrix Switches on page 124.

Running Discovery Data Collection
To obtain details about the elements on the network: 1. Select Options > Storage Essentials > Discovery > Run Discovery Data Collection. 2. Select Include infrastructure details, which gathers the latest information about SAN details. You do not need to select Include backup details unless you have already discovered hosts running backup applications and installed CIM extensions on those hosts. For information about
154 Discovering Switches, Storage Systems, NAS Devices, and Tape Libraries
discovering master backup servers, see Step 1 Discovering Your Hosts and Backup Manager Hosts on page 297. 3. Select Force Device Manager Refresh if you want the management server to tell the device managers for your storage systems to obtain the latest information. If you do not select Force Device Manager Refresh, the management server gathers information from the external databases such as HP, HDS, and EMC storage systems with the assumption that the information in the external database is up to date. See the following topics for more information: Excluding EMC Symmetrix Storage Systems from a Forced Device Manager Refresh on page 137 and Excluding HDS Storage Systems from Force Device Manager Refresh on page 141. 4. Select All Discovery Groups, or click Specified Discovery Groups to specify a customized list. If you are running Discovery Data Collection for the first time, select All Discovery Groups. NOTE: For information on selecting a custom discovery list, see Creating Custom Discovery Lists on page 162. 5. Click Get Details. During Discovery Data Collection, the software changes its status light from green to red, and the HP Storage Essentials log opens and shows the progress of Discovery Data Collection. When the software finishes getting all element details, it displays GETTING ALL DETAILS COMPLETED on the View Logs page and the status light turns green. For information about automating the gathering of all element details, see the User Guide.
Stopping Discovery Data Collection
Discovery Data Collection takes some time. If the network and managed elements are busy, you might need to stop Discovery Data Collection and reschedule it for another time. IMPORTANT: If you stop Discovery Data Collection, you should reschedule it. This type of collection obtains detailed information about elements in the network. To stop Discovery Data Collection: 1. Select Options > Storage Essentials > Discovery > View Logs. 2. On the View Logs page, click the Click here portion of the following message: Click here if you wish to stop getting details. 3. When you are asked if you are sure you want to stop Discovery Data Collection, click OK. The management server stops Discovery Data Collection. NOTE: Existing operations will finish before the management server stops Discovery Data Collection. 4. Schedule a time to resume Discovery Data Collection.
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166 Discovering Switches, Storage Systems, NAS Devices, and Tape Libraries
Switch_B, you will no longer have access to Switch_D. This option would list Switch_D as one of the other elements that need to be deleted. Delete the element. The element may reappear the next time you obtain element details. This is because not all switches and proxies connected to the element have been removed. For example, assume you want to delete Switch_A. Switch_B is connected to Switch_A. If you do not delete Switch_B, the next time you obtain element details Switch_B will most likely find Switch_A again. 3. Click OK. 4. Be sure to delete the element from any scheduled automatic discovery task in HP SIM. If a scheduled automatic discovery task includes the deleted element, SIM will rediscover the deleted element during the next automatic discovery task.
Working with Quarantined Elements
When an element is quarantined, it is not included in the Discovery Data Collection process until it is removed from quarantine. For more information, see Removing an Element from Quarantine on page 166. If a problem occurs with a host or SMI-S element during Discovery Data Collection, the host or element is automatically quarantined.
Placing an Element in Quarantine
When you click Get Details on the Discovery Data Collection page, the management server automatically obtains details for the elements in the selected discovery group. Assume you want to discover all the elements in a discovery group, except for one, which is being taken off of the network for maintenance. You can use the quarantine feature to exclude this element from discovery. NOTE: After you perform Discovery Data Collection for the discovery group containing the quarantined elements, the quarantined elements appear as missing throughout the product. The management server marks the quarantined elements as missing because it cannot obtain details from the quarantined element. To quarantine an element: 1. Select the check boxes for the elements you want to quarantine on the Discovery Data Collection page. 2. Click Set Quarantine. 3. When you are asked if you want to quarantine the selected elements, click OK. The elements you quarantine appear with a flag ( Discovery Data Collection page. ) in the Quarantined column on the

Starting CIM Extension for IRIX.
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Follow these steps to configure the CIM extension to listen on a specific network card (NIC): 1. Go to the [Installation_Directory]/conf directory. 2. Open the cim.extension.parameters file in a text editor, and enter the following line: -on 127.0.0.1,192.168.0.1
222 Installing the CIM Extension for SGI IRIX
NOTE: If you want to configure the CIM extension to listen on multiple NICs, use a comma to separate multiple addresses. 3. Save the file. 4. Restart the CIM extension for your changes to take effect. NOTE: The CIM extension looks for parameters in the cim.extension.parameters file whenever it starts, such as when it is started manually, or when the host is rebooted. The -on parameter may include a port specification. In that case, the CIM extension listens on the indicated port of the indicated NIC, rather than the default port, for example: -on 192.168.2.2:3456 The CIM extension listens only on the NIC that has the IP address 192.168.2.2 on port 3456. The management server assumes the CIM extension is running on port 4673. If you change the port number, you must make the management server aware of the new port number. See Adding a New Port Number to Discovery on page 222.
The following table describes additional parameters that can be specified in the cim.extension.parameters file: Table 16 Parameters for CIM Extensions Description The CIM extension uses port 4673 by default. Use this command to change the port the CIM extension will access. See Changing the Port Number on page 222. Use this command to configure the CIM extension to listen on a specific network card (NIC). You can also specify the port you used. See Configuring the CIM Extension to Listen on a Specific Network Card on page 222. The user defined in this parameter must be a valid existing user for the host. Only the user needs to be defined. The user name and password are provided from the management server during discovery. The user does not need to have root authority. A colon-separated list can be used to specify multiple users.
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Table 16

Parameters for CIM Extensions (continued) Description The credentials defined by this parameter must match the values entered from the management server during discovery. They are not used as authentication on the host itself. This parameter restricts the CIM extension to listen only to a specific management server IP address.

The logging information for the CIM extension is contained primarily in the CXWS_LOG file, created by default in the SYS$COMMON:[OPT.APPQCIME.TOOLS] directory. The CXWS_LOG file rolls over once it becomes more than 30 MB. The information in CXWS_LOG is moved to CXWS_LOG.1. When the logs roll over again, CXWS_LOG.1 is renamed to CXWS_LOG.2 and the information that is in CXWS_LOG is moved to CXWS_LOG.1. The numbering for the files continues sequentially, with there being a maximum of three backup logs, as follows: CXWS_LOG - contains the latest logging information CXWS_LOG.1 - contains logging information that was previously in cxws.log CXWS_LOG.2 - contains logging information that was previously in cxws.log.1
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CXWS_LOG.3 - contains logging information that was previously in cxws.log.2 The CXWS.OUT file contains some logging information, such as the CIM extension starting, which is recorded in case something unexpected happens with the Java Virtual Machine. The CIM extension appends the CXWS.OUT file and rolls it over. The CXWS_NATIVE.LOG contains logging information relative to OpenVMS native operations. The configuration information for CXWS_NATIVE.LOG is maintained in SYS$SPECIFIC:[OPT.APPQCIME.CONF], where SYS$SPECIFIC:[OPT] is the directory in which the node-specific files of the CIM extension are present. When the log file size exceeds the LOG_SIZE parameter specified in the configuration file for the CXWS_NATIVE.LOG, the file rolls over. The information in CXWS_NATIVE.LOG is moved to CXWS_NATIVE.LOG.OLD. If CXWS_NATIVE.LOG.OLD already exists, it is deleted.
Increasing the Native Logging Level
The configuration information for CXWS_NATIVE.LOG is maintained in SYS$SPECIFIC:[OPT.APPQCIME.CONFIG]CXWS_NATIVE.CFG. In order to increase the logging level, specify the desired log level in this file. For example, Set LOG_LEVEL to 3 in CXWS_NATIVE.CFG and restart the CIM extension to increase the log level to 3.
Removing the CIM Extension from OpenVMS
This section includes information on removing the CIM extension. It covers the following topics: Uninstalling the OpenVMS CIM Extension on a Standalone Host on page 258 Uninstalling the OpenVMS CIM Extension on a Cluster Host on page 259

268 Installing the CIM Extension for HP Tru64 UNIX
The cxws_native.log file contains logging information relative to Tru64 native operations. The configuration information for cxws_native.log is maintained in /opt/APPQcime/conf/cxws_native.cfg. When the log file size exceeds the LOG_SIZE parameter specified in the configuration file for the cxws_native.log, the file rolls over. The information in cxws_native.log is moved to cxws_native.log.old. If cxws_native.log.old already exists, it is deleted.
The cxws_native.log contains logging information relative to Tru64 system calls used. The configuration information for cxws_native.log is maintained in /opt/APPQcime/config/cxws_native.cfg, where /opt is the directory into which you installed the CIM extension. More detailed logging information can be obtained by increasing the log level. Set LOG_LEVEL to 3 in cxws_native.cfg, and restart the CIM extension to increase the log level.
To verify driver bundle version, enter the following at the command prompt:

# setld -i

Ensure that the required patches listed in the prerequisites are present
Removing the CIM Extension from Tru64
This section describes the following: Removing the CIM Extension from a Standalone Host, page 269 Removing the CIM Extension from a Cluster, page 269
Removing the CIM Extension from a Standalone Host
To remove the CIM extension for Tru64: 1. Login as root. 2. Go to the /opt/APPQcime/scripts directory, where /opt is the directory into which you installed the CIM extension. 3. Execute the following script:

tru64_local_uninstall.sh

4. When you see the following message, the CIM extension has been removed:
"UnInstallation of AppStorM Tru64 CIM Extensions was successful".
5. To remove the APPQcime directory, go to the /opt and /cluster/member/{memb}/opt directories, and enter the following at the command prompt:

# rm -rf APPQcime

Removing the CIM Extension from a Cluster
The uninstall procedure from Removing the CIM Extension from a Standalone Host on page 269 needs to be executed on one node of the cluster only. The script ensures that the agent process is stopped on all nodes and the product is considered removed from all the nodes.
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The node specific directory /cluster/member/{memb}/opt/APPQcime needs to be cleaned up on each node explicitly.
270 Installing the CIM Extension for HP Tru64 UNIX
15 Installing the CIM Extension for Sun Solaris
HP Storage Essentials Standard Edition does not support Sun Solaris hosts. See the HP Storage Essentials Standard Edition Support Matrix for a list of supported devices. The support matrix is accessible from the Documentation Center (Help > Documentation Center in Storage Essentials). This chapter contains the following topics: About the CIM Extension for Solaris, page 271 Prerequisites, page 272 Verifying SNIA HBA API Support, page 272 Installing the CIM Extension, page 273 Starting the CIM Extension Manually, page 274 How to Determine if the CIM Extension Is Running, page 275 Configuring CIM Extensions, page 275 Stopping the CIM Extension, page 278 Rolling Over the Log Files, page 279 Removing the CIM Extension from Solaris, page 279 NOTE: This chapter describes how to install and manage the CIM extension directly on the host. You can also install and manage CIM extensions remotely. See Deploying and Managing CIM Extensions on page 181.

About the CIM Extension for Windows
The CIM extension for Windows gathers information from the operating system, devices and host bus adapters. It then makes the information available to the management server. The CIM extension communicates with a host bus adapter (HBA) by one of two methods: The Microsoft HBAAPI.DLL The Microsoft HBAAPI.DLL is available with Microsoft Windows 2003 SP1 and later. This is default method that the CIM extension uses. The CIM Extension requires hbaapi.dll 5.2.3790.2753 which ships with Microsoft Windows 2003 SP2 or can be downloaded from Microsoft Knowledge Base KB922772 for earlier versions of Windows. If you are running Windows 2000 or a version of the hbaapi.dll before version 5.2.3790.2753, the SNIA HBA API will be used. The SNIA HBA API (appiq_hbaapi.dll) The Host Bus Adapter Application Programming Interface (HBA API) created by the Storage Network Industry Association (SNIA).
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The management server supports communication with HBAs that are compliant with the HBA API. For more information about the HBA API, see the following Web page at the SNIA website: http://www.snia.org/tech_activities/hba_api/ The appiq_hbaapi.dll file is installed as part of the CIM extension to provide access to the SNIA HBA API and it can be found in <Installation_Directory>\CimExtensions\lib\. The SNIA compliant HBA API provided by the HBA Vendor can be verified by checking the Windows registry for the following: For 32-bit operating systems - \\HKEY_LOCAL_MACHINE\Software\SNIA\HBA For 64-bit operating systems \\HKEY_LOCAL_MACHINE\Software\WoW6432Node\SNIA\HBA To use the SNIA HBAAPI (appiq_hbaapi.dll): 1. Set the following registry setting: HKEY_LOCAL_MACHINE\SOFTWARE\AppIQ 2. Create a String Value named HbaApiPath with Value Data <Installation Directory>\CimExtensions\lib\appiq_hbaapi.dll. 3. In the <Installation_Directory>\CimExtensions\tools directory on the host, the program hbatest.exe is available for testing if the HBA configuration is able to provide information.
The management server can only talk to host bus adapters (HBAs) that support the SNIA HBA API. The hbatest program, which is accessible from the <Installation_Directory>\CimExtensions\tools, lists the name and number for all HBAs that support the SNIA HBA API. In some instances hbatest may report it cannot find an HBA driver even though an HBA driver is installed. Try installing a different version of the HBA driver that is SNIA compliant. To run hbatest: 1. Open a command window and change the directory to <Installation_Directory>\CimExtensions\tools. 2. Enter the following at the command prompt:

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After changing the password on all managed database instances, the password must be changed on the Storage Essentials management server. To change the password on the Storage Essentials management server: 1. Select Discovery > Setup. 2. Click the Applications tab. 3. Click Change Password in the Change Password for Managed Database Account section. 4. Enter the password that was used for creating APPIQ_USER on the managed database instances.

Monitoring Oracle

To monitor and manage Oracle, you must do the following: Step A Create the APPIQ_USER Account for Oracle on page 304 Step B Provide the TNS Listener Port on page 307 Step C Set up Discovery for Oracle 10g on page 308 After you complete these steps, you must discover Oracle, and perform Discovery Data Collection. See Step 3 Discovering Applications on page 335. Keep in mind the following: Before you begin these steps, make sure you purchased the module that lets you monitor Oracle. Contact your customer support if you are unsure if you purchased this module. By default discovery of Oracle is not supported through autoscan. To enable autoscan, add the line - "oracleautoscan=true" in the Custom Properties window from the Advanced page in Options > Storage Essentials > Manage Product Health. Then, click Advanced in the Disk Space tree. Auto scans are only supported for Oracle 9i. To discover Oracle 10g instances, you must enter the application information described Step C Set up Discovery for Oracle 10g on page 308.
Step A Create the APPIQ_USER Account for Oracle
The management server accesses Oracle through the APPIQ_USER account. This account is created when you run the CreateOracleAct.bat script (on Microsoft Windows) or CreateOracleAct.sh (on UNIX platforms) or CRACCT.COM (on OpenVMS) on the computer running the Oracle database you want to monitor. The account has create session and select dictionary privileges to be used with the management server. NOTE: To create the APPIQ_USER with a custom password, run CreateOracleActWithCustomPwd.bat (on Microsoft Windows) or CreateOracleActWithCustomPwd.sh (on UNIX platforms) or CUSTACCT.COM (on OpenVMS). For more information, see Creating Custom Passwords on Managed Database Instances on page 303. Keep in mind the following: The CreateOracleAct.bat script must run under SYS user.
304 Discovering Applications, Backup Hosts and Hosts
Create the APPIQ_USER account on the Oracle Database you want to monitor, not on the management server. You should have already installed the database for the management server. Verify that the instance TNS (Transparent Name Substrate) listener is running so that the management server can find the Oracle installation and its instances. For example, on Microsoft Windows 2000, you can determine if the instance TNS listener is running by looking in the Services window for OracleOraHome92TNSListener. The name of the TNS listener might vary according to your version of Oracle. See the Oracle documentation for information about verifying if the instance TNS listener is running. You can also verify the listener is running by entering the following at the command prompt: lsnrctl status. If the listener is not running you can start it by typing lsnrctl start on command line. When creating the APPIQ_USER account on an Oracle Real Application Cluster (RAC) Database, this script should be run only once, on any one of the instances of the Oracle RAC Database. Since all the instances of an Oracle RAC access the same Database, it is sufficient to create the APPIQ_USER account on any one of the instances. Make sure you have all the necessary information before you begin the installation. Read through the following steps before you begin. To create the Oracle user for the management server: 1. Do one of the following: To run the script on IBM AIX, SGI IRIX, HP-UX, Linux or Sun Solaris, log into an account that has administrative privileges, mount the CIM extensions CD-ROM (if not auto-mounted), and go to the /DBIQ/oracle/unix directory by typing the following:

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if the instance is non-clustered and the SQLNetwork Name if the instance is clustered. If you are creating the account on a named instance, enter the host name and the instance name as follows: For a non-clustered instance: <Host Name>\<Instance Name> For a clustered instance: <SQL Network Name>\<Instance Name> 5. If you are running the CreateSQLServerActCustom.bat script, you will be prompted for a password for the appiq_user account. Provide a password that meets the password policy criteria described in Creating Custom Passwords on Managed Database Instances on page 303. If you are running the CreateSQLServerAct.bat script, the default password (password) is automatically used. 6. The script prompts you for the SA user password. Enter the password. The appiq_user account is created. 7. To determine if the appiq_user account was added correctly to your Microsoft SQL server: a. Open SQL Server Enterprise Manager. b. Expand the user interface for SQL Server Enterprise Manager, then expand the specific SQL Server and select Security. c. Double-click Logins and view the list of users authorized to access the SQL Server. d. Click the refresh button in SQL Server Enterprise Manager. If the appiq_user is not listed, the management server is not able to discover the database. 8. To determine if the SQL Server is ready to accept connections from the management server: a. Connect to the SQL Server installation through Query Analyzer using the account appiq_user and the password password. b. Create a sample ODBC datasource for the SQL Server installation using the appiq_user account. c. Click the Test button to test the datasource. 9. Repeat these steps for each Microsoft SQL Server 2000 instance you want to manage. Microsoft SQL Server 2005: The management server accesses Microsoft SQL Server through the appiq_user account. To create this account, run the CreateSQLServerActCustomPwd.bat script on the computer running the Microsoft SQL Server database you want to monitor. This account has create session and select dictionary privileges, which allow the management server to view statistics for the Microsoft SQL Server. Keep in mind the following: The script must run under the SA user account. To verify that the SA account is enabled, launch SQL Servers Query Analyzer tool and attempt to connect to the database as SA with the SA users password. Obtain the SQL Server name before you run the script You should have already installed the database for the management server.

HDS storage systems 140 McDATA switches 131 excluding from forced refresh EMC Symmetrix storage systems 137 HDS storage systems 141 exclusive lock error message 420 Extension CIM 209, 261, 271
features key 2 filtering organizations 367 finding applications 302 hosts 302 fixing drivers 416 full name changing 358
getting details applications 302 hosts 302
HBAs swapping 416 HDS storage systems 140 excluding forced refresh 141 excluding from discovery 140 HdsSkipRefresh 141 Help Desk role 349 help, obtaining xxv hierarchy organizations 349 host not in topology 403 host bus adapter unable to detect 409 hosts discovering 302 hosts file
importing 161 saving discovery settings in HP SIM 160 hot-swapped drives 409 HP authorized reseller xxv storage web site xxv Subscribers choice web site xxv technical support xxv HP MSA arrays 142 HP M-Series switches 123 HP NAS devices 150, 151 HP SIM Connector passing devices with DNS name 110 HP tape libraries 153 HP XP arrays 145 HP XP storage systems 143, 145 HP-UX CIM Extension installing 209 prerequisites 209 removing 209 starting 209 stopping 209 HTTP Error HTTPS 7, 89
OpenVMS CIM Extension 251 security certificate 7, 89 Solaris CIM Extension 261, 271 SUSE and Red Hat Linux CIM Extension 229 Windows CIM Extension 281 internal drives 409 IRIX CIM Extension installing 219 prerequisites 219 removing 219 starting 219 stopping 219 issues devices 416
Java 2 Java Console increading heap size increasing Java memory 385 increasing memory 385 Java plug-in installing 53, 88
IBM storage systems 147 IBM tape libraries 153 importing discovery settings 161 license 175 inaccessible device 414 increasing Java heap size 385 information obtaining element 154 installing AIX CIM Extension 191 Altix CIM Extension 201 CIM Extension 209, 261, 271, 281 HP-UX CIM Extension 209 IRIX CIM Extension 219 Java plug-in 53 management server 7 NonStop CIM Extension 238
key benefits 2 key features 2
license 171 deleting 177 importing 175 viewing 176 local drives 402 login name modifying 358 logs 161 LSI 139
MALs 171 managed access points 171 managed application license 171 management server
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about 2 database 7 discovering 112 installing 7 security 349 managing elements 363, 365, 366 MAPs 171 McDATA switches 124, 408 Bridge Agent 124 changing the discovery settings 130 discovering 124 excluding from discovery 131 managing 132 adding 132 removing 133 replacing 133 messages data is late 385 Microsoft Exchange Adding domain controllers 324 deleting domain controllers 325 discovering 302, 323, 402 drive M 402 failover clusters 325 mixed mode authentication 312 modifying credentials 159 domain controller 302, 338 e-mail address 358 full name 358 login name 358 organizations 365 password 338, 358 phone number 358 roles 362 TNS Listener Port 338 user account 357 user preferences 359 user profile 358