QuickSpecs

Overview
HP StorageWorks Business Copy EVA
HP StorageWorks Business Copy EVA is an array based application that utilizes a powerfully simple HP StorageWorks Replication Solutions Manager GUI to create, manage and configure local replication on the HP StorageWorks Enterprise Virtual Array product family. Business Copy EVA shares an integrated management interface with HP StorageWorks Continuous Access EVA. The replication manager manages all local and remote replication features across the full EVA family. With the combination of the Business Copy's unique MirrorClone, Snapclone and Vsnap local replication technologies and an unparalleled easy to use replication manager interface, businesses now can achieve new IT efficiencies. HP Business Copy offers Simplicity without Compromise! Not only is managing replication easier, it also results in the ability to make replication: 1. Less expensive through faster, automated space efficient methods 2. More accessible to other groups that can non-disruptively use production data for other key business activities 3. Less labor intensive allowing a much greater use of valuable IT people resources

Models

HP StorageWorks Business HP StorageWorks Command View EVA v9.3 and Replication Solutions Manager v5.2 Media Kit Copy EVA HP StorageWorks Command View EVA v9.3 and Replication Solutions Manager v5.2 E-Media Kit NOTE: The standalone HP StorageWorks Replication Solutions Manager media kit is discontinued, the above media kit has both the Command View and RSM media. T5494F T5494FAE

What's New

BC enhancements for VMFS Business Copy EVA Advanced replication local replication functions supported by the array firmware include the ability to create modify and delete snapshots and clones. Other functionality such as mounting and unmounting of volumes and interaction with production applications can be accomplished by using a scripting language such as the HP Storage System Scripting Utility (SSSU) to create user-defined scripts or via the new CLUI. Users can also manage both local and remote replication tasks through the use of HP Replication Solutions Manager graphical User interface described in the next section. Single path configurations are supported. Snapshots and clones are useful tools to facilitate data restores, minimize downtime for backups, perform application testing, support data mining, and use in decision support tools. Two methods for generation of basic local point-in-time copies through Business Copy EVA include (See Replication Solutions Manager section for information on advanced management): HP Command View EVA can be used to create Snapshots, MirrorClones, Snapclones and Vsnaps through a graphical user interface. This software runs on the Storage Management Appliance or Windows based server in the SAN and can be accessed via a web browser. Refer to the Command View QuickSpecs document at http://h18006.www1.hp.com/storage/software.html http://h18006.www1.hp.com/products/quickspecs/10547_div/10547_div.pdf for more details Dependencies: HP Command View EVA, HP Business Copy EVA and the HP Storage Management Appliance, or a general purpose server HP Storage System Scripting Utility (SSSU) is included with the platform kits and can be used to generate scripts on the host server to create snapshots, Vsnaps, MirrorClones and Snapclones. User defined scripts can be created using this tool to manage replication at the array level. HP Command Scripter performs the same basic functions (create, modify and delete) for the MA/EMA and more information about it can be found at DA - 11616 Worldwide Version 29 September 24, 2010 Page 1
http://h18006.www1.hp.com/products/quickspecs/10734_div/10734_div.pdf. HP Business Copy EVA supports several types of replicated volumes created by the HSV controller; standard snapshots, Vsnaps and MirrorClones, Snapclones. The VCS controller supports standard snapshots, Vsnaps and Snapclones. All are point-in-time copies of data and are useful tools to minimize downtime for backups, perform application testing, support data mining, and improve throughput. Dependencies: Command View EVA and the Storage Management Appliance or a general purpose server (see OS support table). And optionally, the Storage System Scripting Utility (SSSU) included with platform kits Descriptions: Snapshots: A standard snapshot (full allocated) is a point-in-time virtual copy of the data, created in seconds and usable immediately, providing maximum flexibility for user applications. Disk capacity is reserved to accommodate the original size of the source volume. This process may be completed by allowing HP Business Copy EVA to automatically execute all tasks in the snapshot creation, or by creating a target container (3-Phase) to accelerate the snapshot creation. Please review the HP Business Copy documentation for more information on this feature. Vsnaps: Vsnaps Virtually capacity free snapshots (demand allocated) allow the user to create a point-in-time copy, or demand allocated snapshot, of a specified Virtual Disk (LUN). Vsnap is similar to the standard snapshot (fully allocated) except that it does not reserve the same amount of disk capacity as the production volume being copied. The amount of disk capacity used by the copy volume will grow as data in the production volume changes over time or if the Vsnap is set to read/write, and data is written directly to the Vsnap. The result is that a Vsnap is a true space-efficient copy where capacity is not wasted reserving space. This saves valuable capacity and reduces workload by automatically using space as needed. MirrorClone: MirrorClone provides an alternative to a snapshot by allowing the user to make a full, byte-for-byte, point-in-time copy of a source LUN that can be mounted to a secondary server. MirrorClone will track all changed blocks and can re-sync with the source LUN to create a new point-intime copy, or can be used to instantly restore the source. Snapclones: A Snapclone is a complete clone copy of a specified Virtual Disk (LUN). With traditional arrays, a clone can take hours to build depending on its size. Unlike traditional clones, HP Business Copy EVA Snapclones are available virtually immediately. Within a few seconds of when the Snapclone is taken, the entire clone copy is available for use. The Snapclone normalizes in the background so that no time is wasted waiting for the copy to complete. Enterprise Snapclones can also be taken in any redundancy level (RAID 0, 1, or 5). Snapclones provide the ability to take and use a clone without extensive advance preparation. Long "re-synch" times are also eliminated with Snapclones since a current clone copy can be available for use in minutes, not hours. Snapclones can also be created in different disk groups allowing users to copy the data to lower cost drives such as FATA. This process may be completed by allowing HP Business Copy EVA to automatically execute all tasks in the Snapclone creation, or by creating a target container (3-Phase) to accelerate the Snapclone creation. Please review the HP Business Copy documentation for more information on this feature. Snapclones: Cross Vraid Snapshot and Snapclones EVA allows for increased flexibility and improved capacity utilization by supporting changing the Vraid type with Cross Vraid Snapshot and Snapclone, within the same disk group and Cross Vraid Snapclone across disk groups. Cross Vraid Snapclone also supports changing the Vraid type when Snapcloning from a high performance disk group to a FATA disk group. Restore: Instant Restore With the EVA4000/6000/8000 series arrays, users can restore a source volume using a normalized Snapclone, MirrorClone, MirrorClone Snapshot, Snapshot or any other Vdisk of the same DA - 11616 Worldwide Version 29 September 24, 2010 Page 2

HP StorageWorks Replication Solutions Manager graphical User Interface
size. This allows for quick recovery of a source should the volume become corrupted. HP Business Copy EVA comes complete with HP Replication Solutions Manager, a graphical user interface and scripting environment, that greatly simplifies storage management by creating, running, and managing storage replication jobs using controller based snapshots and clones. This interface simplifies the complex tasks involved with utilizing controller-based snapshot and clone technology. With HP Replication Solutions Manager users easily can manage both remote* and local replication* across the full EVA product family. By virtually removing the complexity associated with both small and large replication environments, point-in-time copies and remote replication are managed and configured with just a few mouse clicks. To assist the user, Information on the replication environment is presented in a variety of views, including an interactive topology manager that allows each user to select their viewing preference. In addition, HP Replication Solutions manager provides a scripting interface for additional flexibility. HP Replication Solutions Manager is comprised of two parts, the server component that runs on the HP Storage Management Appliance, or a Windows based server in the SAN and the host agents that run on each host in the SAN to offer a more automated local replication process. For example, the host agent software provides the ability to suspend and resume database I/O, launch applications, and dynamically mount Snapshots, Vsnaps, and Snapclones to servers. Dependencies: HP Command View EVA HP Command View EVA License(s)-to-use for the full raw capacity for each EVA HP Business Copy EVA License-to-use (LTU) for equal to, or greater than the capacity being replicated General purpose server (see OS support table). Processor: 1.26 GHz (minimum) Memory: 2 GB (minimum) Free Disk Space: 350 MB for installation plus 10 MB for each managed array for systems without HP OpenView Storage Area Manager Free Disk Space: 750 MB for installation plus 10 MB for each managed array for systems with HP OpenView Storage Area Manager * Some features of HP Business Copy EVA are only available through HP Replication Solutions Manager EVA

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Business Copy EVA Uses
diskRecover from disk HP Business Copy EVA offers the ability to instantly restore a source storage volume (Vdisk) with a fully normalized Snapclone, Snapshot* or Vdisk of the same size. This advanced function allows an application to be brought back online quickly should a storage volume become damaged, or corrupted. Backup HP Business Copy EVA together with Backup Solutions provide users with a complete, automated, non-disruptive backup solution. With this solution, users can effectively "eliminate the backup window" by making a snapshot or clone copy of the data to be backed up, mounting it to a backup server, and backing it up as a separate process from normal application processing. Application downtime can be reduced from many hours to a few seconds thus giving the user greater application availability. The scheduler* also can be configured using the Round Robin feature to keep a set of up to 7 Snapshots available based on time period, by automatically deleting the oldest and creating a new one. Application testing A copy of production data can be made with a snapshot or clone and then mounted on a computer in a test environment. Since both snapshots and clones can be written to without affecting the actual production data, they are ideal for this application. If data is corrupted as a result of the testing, the copy can be deleted and another created. Data Mining By creating a clone of production data, data mining processes can be run from the copy without impacting the performance of the production volumes. Work Distribution Multiple clones of a single production volume can be made and then be used by a parallel processing application to greatly enhance processing throughput. * Available only through HP Replication Solutions Manager EVA

Operating System and Browser Support
Please refer to the HP StorageWorks Compatibility Guide for the latest information on supported operating system and browsers. The guide contains information on the following HP Storage Software: HP StorageWorks Business Copy EVA Software HP StorageWorks Continuous Access EVA Software HP StorageWorks Command View EVA Software HP StorageWorks Replication Solutions Manager EVA Software The document can be found at any of the above product pages on HP.com by selecting technical documentation link. http://h20000.www2.hp.com/bizsupport/TechSupport/DocumentIndex.jsp?contentType=SupportManual&lang=en&cc=us& docIndexId=64179&taskId=135&prodTypeId=18964&prodSeriesId=315919, or by ordering part number T3668-96019.

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Standard Features
HP Storage Management Appliance, Management Server, General Purpose or HP NAS Server Operation
Replication Solutions Manager Server software runs on the Storage Management Appliance; a server in the SAN running Microsoft Windows Server or the HP NAS Storage Server. This architecture offloads replication job processing from SAN hosts and centralizes management making administration and upgrades much easier across the SAN.
Suspend and Resume of Applications
HP Business Copy EVA can execute scripts on the hosts to suspend and resume the processing of applications and enable creation of file consistent copies of the data. (Available only through HP Replication Solutions Manager EVA)

HP StorageWorks DButil

HP StorageWorks DButil is a command-line utility to facilitate application-consistent replication of a Microsoft SQL Server database. HP DButil commands place the database in a transactionally consistent state and suspend write operations while HP StorageWorks replication software is used to copy the database. Other HP DButil commands then resume the database and normal write operations. HP StorageWorks DButil now supports Microsoft SQL Server 2008 and Microsoft Windows Server 2008 operating system. HP StorageWorks DButil can be downloaded at no charge from the following site: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prod TypeId=18964&prodSeriesId=315919&swItem=co-625831&prodNameId=3185419&swEnvOID=54&swLang=13&taskId=135&mode=3 Oracle: The HP StorageWorks scripted Oracle zero downtime backup (ZDB) solution provides the means to backup an Oracle database with minimal database and database server impact. ZDB is made possible by combining the HP StorageWorks Enterprise Virtual Array (EVA) enterprise disk array snapshot capabilities with the HP StorageWorks Business Copy EVA software utility. This enables the ability to place the Oracle database tablespaces in backup mode briefly while snapshots of the database data files are created. The snapshots can then be presented to a backup server for copying the data to tape. After the backup, the database copy could be re-used as a point-in-time copy if disk space is not an issue. The backup server offloads precious processing resources from the database server, and the Oracle database remains available during the entire process. ZDB solutions are one of many different data protection solutions offered by HP. ZDB solutions are unique in that they tie many software and hardware products together. Choosing a solution based on HP technology provides supportability and known compatibilities. SAP: HP StorageWorks Rapid Backup for mySAP Business Suite on EVA enhances backup procedures of SAP applications on the HP StorageWorks Enterprise Virtual Arrays. An SAP database can be backed up while minimizing lengthy application downtime of an offline backup or the performance degradation caused by being in backup mode, in a typical online backup. This solution provides an online backup in which the time the tables are in backup mode is greatly reduced. If the customer prefers an offline backup, the solution minimizes the time the application needs to be shut down. Exchange: Microsoft Exchange 2003 Remote Replication on EVA maximizes performance in high demand Exchange 2003 replication environments by providing best practices, performance metrics, and proof of concept information for a variety of distances. Use HP StorageWorks Application Recovery Manager to roll-back to the instant before your Exchange or Microsoft SQL database crashed! Combine the HP Enterprise Virtual Array (EVA) with a software product that provides application level instant recovery. HP StorageWorks Application Recovery Manager link: DA - 11616 Worldwide Version 29 September 24, 2010 Page 5

Application Solutions

http://h18006.www1.hp.com/products/storage/software/arm/index.html EVA BC&A Solution Link- http://h71028.www7.hp.com/enterprise/cache/120851-0-0-0-121.html
Dynamic Mounts of Snapshots, Snapclones, and Clones
HP Business Copy EVA can mount snapshots and clones on an enabled host computer (one that is running a host agent). This is done dynamically so that the host does not have to be re-booted. The snapshot or clone volume will look to the host just like any other volume. (Available only through HP Replication Solutions Manager EVA)
After snapshots or clones have been mounted on the backup server, the HP Business Copy EVA software Launching Third Party Vendors Backup Software is compatible with backup jobs using HP Data Protector as well as VERITAS, Legato, Computer Associates software or other vendor's software. Jobs can also be launched from the backup software's pre- and post-execution steps, if desired.* HP offers a range of solutions to protect your valuable information and make your operations resilient. Our business continuity storage solutions comprise data protection and disaster tolerant solutions. These solutions can be found at: http://h18006.www1.hp.com/storage/solutions/bcontinuity.html * Available only through HP Replication Solutions Manager EVA Host Cluster Support Replication Solutions Manager host agent support for clusters includes: Please refer to the HP StorageWorks Compatibility Guide for the latest host cluster support The document can be found at any of the above product pages on HP.com by selecting technical documentation link. http://h20000.www2.hp.com/bizsupport/TechSupport/DocumentIndex.jsp? contentType=SupportManual&lang=en&cc=us&docIndexId=64179&taskId=135&prodTypeId =18964&prodSeriesId=315919, or by ordering part number T3668-96019.
Logical Volume Manager Business Copy is compatible with volumes created with the following: Support HP Please refer to the HP StorageWorks Compatibility Guide for the latest for the latest host Volume Manager support The document can be found at any of the above product pages on HP.com by selecting technical documentation link. http://h20000.www2.hp.com/bizsupport/TechSupport/DocumentIndex.jsp? contentType=SupportManual&lang=en&cc=us&docIndexId=64179&taskId =135&prodTypeId=18964&prodSeriesId=315919, or by ordering part number T3668-96019.

Web based Application

HP Business Copy EVA is also accessible from systems that have a supported Web browser. Microsoft Internet Explorer (IE)) can access the Graphical User Interface (GUI) providing either local or remote access.* *Available only through HP Replication Solutions Manager EVA

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Distribution Media
Business Copy for EVA is a EVA firmware feature, the management of Business Copy EVA can be done using HP StorageWorks Replication Solutions Manager and HP Command View EVA Software (T5494F or T5494FAE) All of the components in the Business Copy EVA kit are also available as downloads at: http://h18006.www1.hp.com/storage/software.html. The Business Copy EVA server and host agent downloads can be installed as upgrades to existing software or new full versions.

Documentation

Kit. The Documentation CD-ROM includes the online Help & User Guide (HTML files) and print-based documentation (PDF files). No printed documents are in the kit, other than the Read Me First. HP Web Site. On HP.com, print-based documents are contained in a zip file on the BC Drivers and Software page. They are also available as individual documents on the BC Technical Documentation page at: http://h20000.www2.hp.com/bizsupport/TechSupport/DocumentIndex.jsp?contentType= SupportManual&docIndexId=3124&locale=en_US&prodTypeId=12169&prodSeriesId=315919. CDROM * HP Web Site Description Critical information that new users you should know before installing the RSM server * and host agents. Critical information that existing users should know before updating the RSM server * and host agents. Online help (immediate assistance) and general user guide for RSM server, host agents, jobs, and job operations. * Overview of startup considerations and procedures. Detailed support matrices, configurations, and troubleshooting information. * * Installation procedures for: the RSM server, each RSM host agent (by OS), and the JREserver. Last minute information for: the RSM server and each RSM host agent (by OS). Best practices for using HP Business Copy EVA in the same environment with HP Continuous Access EVA or Data Replication Manager
Title Read Me First Update Read Me First Online Help & User Guide Getting Started Guide Network Administration Guide Installation Guides

* * * *

Release Notes * * Using BC with Continuous Access EVA and Data * * Replication Manager Application Notes SQL Server w/DButil Best practices for using BC server, host agents, and DButil with Microsoft SQL Server * * Application Notes 2000. Replication License Key Procedures to activate a BC replication license key. The document is included in BC * Instructions replication license-to-use (LTU) kits. *You may print the electronic software documentation as reasonably necessary to exercise your license to use the software. NOTE: HP Replication Solutions Manager (RSM) EVA is an advanced management interface for HP Business Copy EVA and HP Continuous Access EVA

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Software Licensing
This software is furnished under the licensing provisions of HP's Standard Terms and Conditions. For more information about the HP licensing terms and policies, contact your local HP office.

Product Licensing

With the HP Replication Solutions Manager EVA GUI, both remote replication and local replication features* can be managed. For all of these features to be enabled, both HP Continuous Access (remote replication features) and HP Business Copy (local replication features) must be licensed. If any feature is not licensed, the action will fail and be logged in the event pane. Please note that when using the Cascaded Replication feature both a HP Business Copy and an HP Continuous Access license must be installed at the intermediary site where a Snapclone of the data is required. * Some features of HP Business Copy EVA are only available with the use of HP Replication Solutions Manager EVA HP Business Copy for EVA offers a simple method of licensing. See the Ordering Information section for more details. Licensing Guidelines: 1. HP Replication Solutions Manager EVA can be downloaded at no additional charge with the purchase of either HP Business Copy EVA, or HP Continuous Access EVA License-to-use (LTU). 2. HP Business Copy EVA licenses are not transferable to like, or unlike EVA models. When enabling HP Business Copy EVA features on an EVA a new license must be purchased, or in some cases an upgrade license may be purchased if upgrading an existing EVA array's model that already has HP Business Copy enabled. 3. HP Business Copy EVA requires that the HP Command View EVA is in full compliance to license requirements of its software terms. If HP Command View EVA is non-compliant, some features in HP Business Copy may not be fully enabled, or work properly.

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Service and Support, HP Care Pack, and Warranty Information

HP Care Pack Services

HP Care Pack Services offer upgraded service levels to extend and expand your standard product warranty with easy to buy, easy to use support packages that help you make the most of your hardware and software investments. They let you choose the support levels that meet your business requirements, from basic to mission-critical. They help you contain total cost of ownership. HP Care Pack warranty extensions can be purchased along with HP products to cost-effectively upgrade or extend your warranty. For many products, post-warranty HP Care Pack Services are available when your original warranty has expired. Why purchase an HP Care Pack service? Your standard warranty protects against product defects. HP Care Pack Services help you guard against unplanned downtime, which can reduce your productivity and profitability. These convenient service packages: Protect your investment in HP products Provide consistent, predictable levels of support across your entire department or business Ease budget planning with fixed-cost support that includes parts and labor Give you direct access to proven technical and problem-solving expertise Offer a choice of response-time and repair-time commitments Deliver prompt, measurable results Are available whenever and wherever you do business HP Care Pack availability may vary by country and product. Supporting your Adaptive Enterprise journey HP Services helps you make the Adaptive Enterprise real for your organization. The breadth, depth, and quality of HP hardware and software support services can help you improve the performance of your IT support processes and resolve the complex software and hardware problems that tax user productivity. HP Care Pack services help you increase IT environment stability, efficiency, and agility from the desktop to the data center, and improve the productivity of your employees.

Includes one year of HP Software Support 9 x 5 (software technical support and software product and Warranty and Services Included with the Product documentation updates). HP warrants only that the Software media will be free of physical defects for a period of ninety (90) days from delivery. For more information about HP's Global Limited Warranty and Technical Support, visit ftp://ftp.compaq.com/pub/products/storageworks/warranty/EN_321708-008.pdf To continue receiving software technical support, product updates and new documentation you must purchase the appropriate HP Care Pack. See "Available HP Care Pack" section of this document for more information

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Recommended Services HP Data Replication Solution Service
Accelerate your time-to-ROI with HP implementation and integration expertise Enjoy rapid results when you deploy industry-leading HP Data Replication technologies Provides optimal solution to meet your IT and business needs via flexible, scalable Three years of HP Software Support 24 x 7 Improve the productivity of system managers and operators Improve system performance and reduce downtime due to software defects Expedite problem resolution through expert-level technical resources Enjoy consistent service coverage across geographically dispersed sites Update HP and selected third-party software at a predictable cost Take advantage of subscription savings on software updates Keep your license compliancy up-to-date
Available HP Care Pack Extend your product warranty with a wide choice of cost-saving support packages. Services HP Care Pack Services are sold by HP and HP authorized enterprise and commercial resellers. Services for customers purchasing via direct and enterprise resellers are quoted using HP order configuration tools. Additional information about HP Care Pack Service features and benefits is available at http://www.hp.com/hps/carepack/services/. Key for HP Care Pack Service availability in the table below: E = Service available for customers purchasing direct and via enterprise resellers C = Service available for customers purchasing via commercial resellers N/A = Service not applicable HP Care Pack Services Deployment and Per Event Services HP Installation HP Data Replication Solution Service For more information about Deployment and Per Event Services for HP Storage, visit http://www.hp.com/hps/storage/. HP Care Pack Services Availability Services HP Software Support HP Software Support 9 x 5 HP Support Plus HP Support Plus 24 HP Proactive 24 Service HP Critical Service 1 yr N/A Included N/A E E E 3 yr N/A E N/A E E E 4 yr N/A E N/A E E E 5 yr N/A E N/A E E E Service Available N/A E
To find HP Care Pack Services available via HP authorized commercial resellers, visit http://h30125.www3.hp.com/csn/salesmktg/elfpack/elf_nonlkup_ctrylang.asp?code=ELNL

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HP Data Replication Solution Service Deployment and Per Event Service Descriptions Ensures a timely, cost-effective deployment of your data replication solution that cuts risk and shortens your time-to-results.

eSupport

HP eSupport is a portfolio of technology-based services that assist you with managing your business environment from the desktop to the data center. Support Portal The HP support portal provides one-stop access to the information, tools and services you need to manage the daily operations of your IT environment. Features include: Access to self-solve tools (including search technical knowledge base) Efficient logging and tracking of support cases Collaboration with other business and IT professionals Download of patches and drivers Access to diagnostic tools Proactive notification of relevant information Access to certain features of the support portal requires an HP service agreement. To access the support portal, visit http://www.hp.com/support Instant Support Enterprise Edition (ISEE) HP Instant Support Enterprise Edition (ISEE) provides a single remote monitoring and support solution for your IT data center. ISEE uses continuous hardware event monitoring and automated notification to identify and prevent potential critical problems. ISEE is a feature of HP Hardware Support Onsite Service with Next-Day response or better, Proactive Essentials, Proactive 24, Critical Service and warranty support for the selected products. For more information or to download ISEE, visit http://www.hp.com/go/instantsupport

HP Education Services

For more information about HP Education Services for Storage and SAN, visit http://education.hp.com/curr-storsan.htm
Disaster Tolerant Management Service
This service leverages HP's industry-leading clustering and Continuous Access technologies plus HP's worldwide recovery centers to provide customers with a cost-effective, proven approach to disaster tolerance. A complete life cycle suite of services addresses customer facilities, infrastructure design and implementation, monitoring and management of the infrastructure, a comprehensive disaster recovery plan, staff training, and periodic rehearsals. The service provides a business solution approach to disaster tolerance with proven quality of service and a single point of accountability. It delivers predictable recovery times and right-first-time implementation with worldwide, multi-site solution deployment.

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DT Managed Services include:
Pre-installation briefing, configuration verification, and project appraisal Dual redundant management station installation and customization Disaster tolerance lab training for system managers and operators Technical recovery plan review Disaster recovery test suite design and execution

Product Support

Product Support gives the customer access to HP's experienced technical support resources as well as access to HP's Information Services database for support on a variety of multi-vendor/multi-platform software products. Product support includes escalations and problem coordination with the appropriate engineering group. HP Services offer a variety of options to allow you to tailor your product service to meet the needs of your organization. Basic services on products can be uplifted from day one to ensure you receive the service you need when you need it.
Software product services
1. Standard software support (HP Care Pack or annual support contract) 24 x 7 is available 24 hours per day, Monday through Sunday, including holidays, and access rights to new versions, software product and documentation updates. 2. Installation and Startup Service (software installation, configuration, startup testing and knowledge transfer) 3. Tailored support contracts based on personalized statement of work: contact your local support center via http://www.hp.com/support/.
HP Care Pack services ordered via: The following services are offered as HP Care Pack Services at the time of product order
Pre-merger HP sales systems are configured using Sales Builder for Windows and must be ordered with the product. For additional software product services information for North American HP Care Pack services, as well as orderable part numbers, please refer to the URLs listed below: All storage services: http://www.hp.com/hps/storage/ Care Pack Priority Services: http://www.hp.com/hps/carepack/storage/cp_networked.html Software Support Care Pack Services: http://www.hp.com/hps/carepack/software/cp_storage.html Installation and Startup Service: http://www.hp.com/hps/storage/ns_replication.html

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Ordering Information
The HP Business Copy Order Process
1. Order HP Command View EVA v9.3 and HP Replication Solutions Manger v5.2 media kit 2. For each EVA array that will use Business Copy, order the appropriate license-to-use (LTU) to obtain the required license capacity necessary to meet the customer's replication needs. 3. Order HP Business Copy EVA Support Products, including installation and startup. See Software Product Services section of this document. 4. If you purchase the 1TB entry level capacity and later want to upgrade to Unlimited Capacity use per EVA LTU option, then you must order the "Upgrade to Unlimited Capacity use per EVA LTU" part number.

HP Business Copy EVA Ordering Guidelines EVA4000 Series
Description HP Business Copy EVA4000 LICENSE- TO-USE (LTU) Part Numbers HP Business Copy EVA4000 Series Unlimited Software License Electronic Delivery LTU HP Business Copy EVA4000 Series Unlimited Software E-Delivery LTU Part Number T5336A T5336AAE
HP Business Copy EVA Ordering Guidelines EVA4400 Series
Description HP Business Copy EVA4400 LICENSE- TO-USE (LTU) Part Numbers HP Business Copy EVA4400 Unlimited Software LTU HP Business Copy EVA4400 Upgrade to Unlimited Software LTU Electronic Delivery LTU HP Business Copy EVA4400 Unlimited Software E-Delivery LTU Electronic Delivery LTU HP Business Copy EVA4400 Upgrade to Unlimited Software E-Delivery LTU Part Number T5476B T5478B T5476BAE T5478BAE
Business Copy Ordering Guidelines EVA6000 Series
Description Business Copy EVA6000 LICENSE-TO-USE (LTU) Part Numbers HP Business Copy EVA6000 Series Unlimited Software License HP Business Copy EVA6000 Series Upgrade to Unlimited Software License Electronic Delivery LTU HP Business Copy EVA6000 Series Unlimited Software E-Delivery LTU Electronic Delivery LTU HP Business Copy EVA6000 Series Upgrade to Unlimited Software E-Delivery LTU Part Number T5339A T5340A T5339AAE T5340AAE
Business Copy Ordering Guidelines EVA6400 Series
Description Business Copy EVA6400 LICENSE-TO-USE (LTU) Part Numbers HP Business Copy EVA6400 Series Unlimited Software License HP Business Copy EVA6400 Series Upgrade to Unlimited Software License Electronic Delivery LTU HP Business Copy EVA6400 Series Unlimited Software E-Delivery LTU Electronic Delivery LTU HP Business Copy EVA6400 Series Upgrade to Unlimited Software E-Delivery LTU Part Number TA655A TA656A TA655AAE TA656AAE
Business Copy Ordering Guidelines EVA8000 Series

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Description Business Copy EVA8000 LICENSE- TO-USE (LTU) Part Numbers HP Business Copy EVA8000 Series Unlimited Software License HP Business Copy EVA8000 Series Upgrade to Unlimited Software License Electronic Delivery LTU HP Business Copy EVA8000 Series Unlimited Software E-Delivery LTU Electronic Delivery LTU HP Business Copy EVA8000 Series Upgrade to Unlimited Software E-Delivery LTU
Part Number T5342A T5343A T5342AAE T5343AAE
Business Copy Ordering Guidelines EVA8400 Series

Description Business Copy EVA8400 LICENSE- TO-USE (LTU) Part Numbers HP Business Copy EVA8400 Series Unlimited Software License HP Business Copy EVA8400 Series Upgrade to Unlimited Software License Electronic Delivery LTU HP Business Copy EVA8400 Series Unlimited Software E-Delivery LTU Electronic Delivery LTU HP Business Copy EVA8400 Series Upgrade to Unlimited Software E-Delivery LTU Part Number TA658A TA659A TA658AAE TA659AAE
Business Copy Ordering Guidelines EVA3000 & EVA 5000
Description Business Copy EVA 5000 LICENSE- TO-USE (LTU) Part Numbers HP Business Copy EVA5000 Series Unlimited Software License HP Business Copy EVA5000 Series Upgrade to Unlimited Software License Electronic Delivery LTU HP Business Copy EVA5000 Series Unlimited Software E-Delivery LTU Electronic Delivery LTU HP Business Copy EVA5000 Series Upgrade to Unlimited Software E-Delivery LTU Business Copy EVA3000 LICENSE- TO-USE (LTU) Part Numbers HP Business Copy EVA3000 Series Unlimited Software License Electronic Delivery LTU HP Business Copy EVA3000 Series Unlimited Software E-Delivery LTU Part Number T5345A T5346A T5345AAE T5346AAE T5348A T5348AAE
Business Copy Ordering Guidelines - Upgrades
Description Business Copy Upgrade Part Numbers HP Business Copy EVA8400 Upgrade to Unlimited LTU HP Business Copy EVA4400 Upgrade to 6400 Unlimited LTU HP Business Copy EVA4400 Upgradeto 8400 Unlimited LTU HP Business Copy EVA6400 Upgrade to 8400 Unlimited LTU Electronic Delivery LTU HP Business Copy EVA8400 Upgrade to Unlimited E-LTU Electronic Delivery LTU HP Business Copy 4400 Upgrade to 6400 Unlimited E-LTU Electronic Delivery LTU HP Business Copy 4400 Upgrade to 8400 Unlimited E-LTU Electronic Delivery LTU HP Business Copy 6400 Upgrade to 8400 Unlimited E-LTU Part Number TA659A TA660A TA661A TA662A TA659AAE TA660AAE TA661AAE TA662AAE
Business Copy v4.0 Media Products for Japan
Description HP StorageWorks Replication Solutions Manager Media Kit v2.1- CD Media Kit localized for Japan Part Number T3668E

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Business Copy Order Scenario Examples
Example1: Example1 Customer has purchased an EVA8400 with 10 TBs of raw disk capacity and needs to create three Snapshot copies of a 2TB database. What needs to be ordered? Answer: Answer TThe customer must purchase HP StorageWorks Business Copy EVA software unlimited license for EVA8400. Purchase the latest version of the HP StorageWorks Replication Solutions Manager Media Kit, also order the HP Installation & Startup Service described at: http://www.hp.com/hps/storage/ns_replication.html, and the Software Support service described at: http://www.hp.com/hps/carepack/storage/cp_networked.html. 2: Example 2 The customer upgrades from EVA 4100 to EVA 6400, can the customer transfer the Business Copy licenses from EVA 4100 to EVA 6400? Answer: Answer The Business copy EVA software licenses are not transferable. So the customer must purchase a new Business Copy EVA software licenses for EVA 6400. 3: Example 3 The customer upgrades from an EVA 4100 to EVA 6400, can the customer use model upgrade licenses? Answer: Answer Model upgrade licenses are only supported for within the family or data in place upgrades. So the customer must purchase new Business Copy EVA software licenses for EVA 6400. 4: Example 4 Customer has HP Business Copy EVA and wants the new version HP StorageWorks Replication Solutions Manager Answer: Answer Existing customers can upgrade to the new version HP StorageWorks Replication Solutions Manager by downloading the server code and host agent code from the HP StorageWorks Replication Solutions Manager product page ('Support for your product' link) http://h18000.www1.hp.com/products/storage/software/repsolmgr/index.html

Copyright 2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows NT are US registered trademarks of Microsoft Corporation. Unix is a registered trademark of The Open Group. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

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QuickSpecs

Overview

HP StorageWorks System Copy Software for SAP
Have you ever wanted a faster, automated way to create copies of your SAP environment without going through the manual steps, administrator involvement, and production downtime? Have you wondered if your system copies accurately represented the data in production and could meet the customer and business objectives? Take the pain and guesswork out of managing the system copy process with an automated system copy solution from HP. HP StorageWorks System Copy Software for SAP provides large organizations an easier way to create full system copies of their production databases for testing and development. By automating the multiple steps involved in the copy process, System Copy can save hours or days of time and effort. And by integrating with HP Business Copy software, downtime to the production database is eliminated. With HP System Copy, SAP customers can create copies more frequently to test and validate in-house developments, with real business data, in less time, and at a lower cost. For more information, please refer to: www.hp.com/go/systemcopy Illustration of HP StorageWorks System Copy Software for SAP

DA - 13339

Worldwide Version 2 November 16, 2009

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What's New
HP System Copy can now be used on your HP Enterprise Virtual Arrays (EVAs) Integrates with HP Business Copy EVA Software: Snapshot (allocated and/or space efficient) and Snapclone (full) Supports XP Snapshot functionality for greater space efficiency Integrates with both HP XP Thin Provisioning Software and HP XP External Storage Software Support for Windows 2003/2008 w/Oracle 10g or MS SQL 2008/2005 on both the XP and EVA arrays Central Management Station can now run on Hyper-V or VMware Virtual Machine

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Models
HP StorageWorks System Copy Software for SAP SKUs
Unlimited System Copies within single array HP StorageWorks System Copy Software for SAP Media and LTU HP StorageWorks System Copy Software for SAP E-Delivery Media and E-LTU NOTE: Electronic software is available in all countries except China and Japan. For China and Japan should order the physical equivalent. Unlimited System Copies among all XP disk arrays in the data center HP StorageWorks System Copy SW for SAP Media and Unlimited LTU HP StorageWorks System Copy SW for SAP Unlimited E-Delivery Media and E-LTU NOTE: Electronic software is available in all countries except China and Japan. For China and Japan should order the physical equivalent. Upgrade SKUs HP StorageWorks System Copy Software for SAP Unlimited Upgrade LTU HP StorageWorks System Copy Software for SAP Unlimited Upgrade E-LTU NOTE: Electronic software is available in all countries except China and Japan. For China and Japan should order the physical equivalent. TA683A TA683AAE

TA684A TA684AAE

TA685A TA685AAE

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At A Glance
Challenges that SAP Customer Face Today
SAP customers today face large and growing systems. Trying to keep up with that growth causes an increase maintenance expenses. Yet, it is important to test and validate in-house developments with real business data. Developing code on out-dated user data, testing new applications on custom created data before you roll changes into a production system, or training new users on demo data is the recipe for disaster. In today's dynamic world it is very important to develop, test, and train on data that is "production like" and accurately represents the data in production. However, because of your 24/7 business, creating copies of your SAP production environment that can be difficult because often it means downtime. Minimizing the downtime of the production data when doing a system copy is becoming more and more important. The demand to simulate new business situations is also ever present. But, with so many administrators depending on each other to create copies, the time to create a new copy of a system is extended and costly.

HP System Copy Software Key Features and Benefits
HP StorageWorks System Copy Software for SAP solution was developed to reduce the time and resources involved in making copies of production SAP systems for training, development, quality assurance or test purposes. This solution allows a SAP administrator to create, configure and run a full system copy job in less than a few hours compared to days. HP System Copy helps SAP customers put information to work by allowing them to test and validate in-house developments with real business data from their production environment-without impacting their key business processes. KEY FEATURES An online, full system copy of the SAP production database can be performed without any production downtime Space-efficient Snapshots, Snapclones or Multisnaps can also be performed without any production downtime Automates the multiple manual steps typically involved in setting up and creating the system copy Integrates with HP Business Copy software to eliminate downtime Automates the renaming and reconfiguration of the new SAP instance, as well as presents the copy to a target system. Can be used with SAP Test Data Migration Server (TDMS) for data extraction
Save hours of time and reduce costs by automating the steps in the system copy process
BEGIN YOUR SAP DEVELOPMENTS FASTER HP System Copy automates many of the manual steps that were required when creating copies of the SAP database. This automated process can reduce your overall effort by hours, if not days, of time. REDUCE THE EFFORT AND COORDINATION OF ADMINISTRATORS Creating full-system copies of SAP instances typically requires the coordination of three different administrators (SAP, Storage, and Database). With HP System Copy, only the SAP administrator needs to be involved in copy process, making the overall process much more efficient. MINIMIZE THE AMOUNT OF ERRORS Manually backing up and restoring the SAP system can introduce errors. Since HP System Copy automates many of the manual steps involved in the copy process, many of the errors that could be introduced in the manual steps are now reduced. SIMPLIFY DATABASE MANAGEMENT System Copy also automates the renaming and reconfiguration of the new SAP instance, as well as presents the copy to a target system.

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Eliminate the downtime of SAP production databases
CREATE COPIES WITHOUT EXPERIENCING DOWNTIME Integrates with HP StorageWorks Business Copy Software that uses array-based replication technologies that do not interfere with host-level operations. Test new applications on point-in-time copies without affecting your production systems. DEPLOYMENT FLEXIBILITY HP Business Copy Software can create full copies in separate locations within the array so that accesses to the copy will have no impact on the original production volume. You can create, suspend, and delete these copies as needed.

Increase your ability to create new business and make better decisions
TEST AND VALIDATE IN-HOUSE DEVELOPMENTS WITH REAL BUSINESS DATA Development, Testing, Quality Assurance, and Training systems lack accurate data, thus, testing of new software or applications is often not as good as it could be. HP System Copy assures that your testing environment meets customer and business objectives by testing with "production-like" data. PERFORM SYSTEMC COPIES MORE FREQUENTLY Quickly and easily create new systems for decision support of new business requirement. System Copy provides a solution to those who struggle with the rising cost of pushing copies of production SAP databases down to support nonproduction operations (such as testing, training, and development). PROVIDES A REPEATABLE PROCESS System Copy provides a repeatable processes that can support effective generation of new systems
Basic Steps of the System Copy Process
Once you go through the "Configure" steps below, the Start Job, Create Copy, Present, and Post Processing steps are automated. You can then go through the steps to delete the copy if desired after you have used the copy. Configure Setup configuration files for SAP installer (SAPinst) Add Host and SAP entities to configuration using GUI Create storage pool on array for target devices Create Copy Configuration Create Copy Job Start Job Check Configuration Create BC copy pairs Wait/fast split Create Copy Database begin backup Suspend BC pair Database end backup Suspend Archive Run export on Source (Java only) Present Import volume groups on target Mount file systems Update permissions Post Processing Change DB SID Start DB DA - 13339 Worldwide Version 2 November 16, 2009 Page 5
Run SQL scripts to disable batch jobs, clear RFC destinations, clear instance specific tables, etc. Change SAP SID (SAPinst) Delete System Copy User must stop target SAP system Unmount and export file systems Delete BC replication pair Move target devices from Target back to S-vol pool

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Product Highlights
Automated Copy Process HP System Copy for SAP software to automate the process of creating the copy from production, this includes: 1. 2. 3. 4. Creating the replication pair on the array (using XP or EVA Business Copy) Suspending the replication group, with interaction with database, Present the file system and devices to a temporary target system Rename and recover the database and SAP instance.
Renaming and Reconfiguring
System Copy Software also automates the renaming and reconfiguration of the new SAP instance, as well as presents the copy to a target system.

Online, Full or Spaceefficient System Copy
HP System Copy Software integrates with HP StorageWorks Business Copy to create a full copy of your SAP instance without experiencing downtime to that environment. System Copy Software also integrates with both XP and EVA Snapshot functionality to non-disruptively create point-in-time copies to reduce the amount of data being copied.

Simple GUI Interface

The Java-based GUI application integrates with HP StorageWorks HP Business Copy Software (Business Copy) to configure and manage the copy processes for SAP instances in the landscape.
Keeps Production Systems A full or space-efficient system copy of the SAP production database can be performed without any production downtime. Integrates with HP Business Copy software to eliminate downtime. Operating

Integrates with TDMS

HP System Copy presents the copy of the production system to the TDMS server for data extraction while the production system remains fully operational.
Modifies the SAP Instance HP System Copy modifies the SAP instance to prevent interaction with any other system, and then uses the SAP installation program (SAPinst) to install and configure the new SAP instance on the target server. Electronic Software Delivery Electronic software is now available in most countries. HP recommends purchasing electronic products over physical products when available for faster delivery and the convenience of not having to manageeither file away or throw away-confidential paper licenses. For more information, please contact an HP representative.

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Software Components
The System Copy Solution Components
Central management server (CMS): A Windows-based system running the System Copy software. The CMS must have a Fibre Channel connection with all HP disk arrays that are used in the configuration, and manages the replication pairs using a standard command device. The management server executes commands on both the source and target system using secure remote shell commands over an IP network. system: Source system A physical server that is the source for the System Copy processes, normally the production SAP system, but could also be any other non-production system. system: Target system The physical host that hosts the copy of the source system. The SAP instance is copied here when you run a copy job. instance: SAP instance For the purposes of System Copy, a physical or virtual host that is the source of the SAP system. Initial System Copy Setup Source system with SAP running Target System with Oracle pre-installed and "hostgroup" created on array A central management server with the HP System Copy Software for SAP installed and access to array and command device Open secure shell (SSH) communication between management server and source/target HP StorageWorks XP or EVA Business Copy software licenses installed A Pool of storage for replication targets "svol" and "shadow" host group HP StorageWorks HP Business Copy Software HP StorageWorks XP Business Copy software is required when using HP System Copy Software for SAP on your HP XP Disk Array. HP XP Business Copy Software can create copies in physically separate locations within the array so that accesses to the copy will have no impact on the original production volume. HP System Copy automates this copy process. HP StorageWorks XP Business Copy Software is licensed on the total used capacity of all source and copy volumes. XP Business Copy Software licensing model must be followed when using the System Copy Software. For more information on XP Business Copy, please visit: http://h18006.www1.hp.com/products/storage/software/xpbusscopy/qa.html HP StorageWorks Business Copy EVA is required when using HP System Copy Software for SAP on your HP EVA Disk Array. EVA Business Copy Software can create copies in physically separate locations within the array so that accesses to the copy will have no impact on the original production volume. HP System Copy automates this copy process. For more information on Business Copy for EVA, please visit: http://h18006.www1.hp.com/products/storage/software/bizcopyeva/index.html

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Compatibility
Environment Prerequisites
SAP ERP 6.0 (Dual stack: ABAP, Java), CRM 5.0, SRM 5.0 HP StorageWorks XP24000, XP20000, XP12000, or XP10000 Disk Array Logical Volume Manager (LVM) XP Open-V (device emulation) HP StorageWorks EVA 8400/6400/4400, EVA 8100/6100/4100, EVA 8000/6000/4000 HP StorageWorks XP or EVA Business Copy Software HP-UX v.11iv2 or 11iv3 or Windows 2008 or 2003 Oracle 10g or MS SQL 2008/2005 Database Management Station (provided by customer) Windows 2003 SP2, R2 - 32/64-bit (Intel) Windows 2003 SP2 - IA64 (Itanium) Windows 2008 SP1 - 32/64-bit (Intel) Supported on VMware Supported on Hyper-V

Licensing

HP StorageWorks Business Copy licensing must be followed when using System Copy Software. XP Business Copy licensing is based on the sum of all P-VOLs, S-VOLs (full copies). Business Copy for EVA follows a band structure pricing. For more information on XP Business Copy Licensing see the XP Software QuickSpecs at http://h18000.www1.hp.com/products/quickspecs/12066_div/12066_div.pdf. For more information on Business Copy for EVA licensing see the Business Copy EVA QuickSpecs at http://h18000.www1.hp.com/products/quickspecs/11616_div/11616_div.pdf. System Copy Software follows a simplified licensing structure as follows: HP StorageWorks System Copy Software for SAP Media and LTU Unlimited System Copies within single XP or EVA array HP StorageWorks System Copy SW for SAP Media and Unlimited LTU "Unlimited System Copies" covers all supported disk arrays in the data center that are connected to the central management station that runs the System Copy Software. A corporation may have several data centers. Each data center within the corporation requires its own Unlimited LTU license. HP StorageWorks System Copy Software for SAP Unlimited Upgrade LTU Upgrade SKU

Distribution Media

Documentation
HP StorageWorks System Copy Software for SAP is available as a media and electronic delivery installation. A 60-day trial version is also available on the HP Web site for download at: http://h20392.www2.hp.com/portal/swdepot/displayProductsList.do?category=SWSDED Kit. The Documentation CD-ROM includes the online Help & User Guide (HTML files) and print-based documentation (PDF files). No printed documents are in the kit, other than the Read Me First. On HP.com, print-based documents are contained in a zip file on the BC Drivers and Software page. They are also available as individual documents on the BC Technical Documentation page at: http://h20000.www2.hp.com/bizsupport/TechSupport/Product.jsp?lang=en&cc=us&contentType= &prodTypeId=18964&prodCatId=304619

HP Web Site

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Title Release Notes CDROM * Online Help * Installation & User Guide *

HP Web *

Site Description Last minute information that users should know before installing the System Copy software. Online help (immediate assistance) for System Copy software. Installation procedures, general user guide and troubleshooting for System Copy software.

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Configuration Information
HP Services and Support For increased uptime, productivity and ROI -HP Care Pack packaged services for Storage These days, you need to get the most out of your storage investment-you can't afford not to. When you buy HP storage products and solutions, it's also a good time to think about what levels of service and support you may need. To help take the worry out of deploying, designing, maintaining, and managing your environment, we've designed a portfolio of service options that are as: flexible, reliable and scalable as your storage. Unlike storage-only vendors, we take a holistic approach to your entire environment, bridging storage, servers, blades, software and network infrastructures with our HP Care Pack packaged services for Storage. Protect your business beyond the warranty When it comes to robustness and reliability, standard warranties on today's computing equipment have matured just as the technologies have matured. Good news on some fronts-but also a source of potential problems and subsequent consequences that come from depending on standard warranties alone. Standard warranty protects against product defects and some causes of downtime- but not the business. By using a standard approach to warranty uplifts, such as HP Care Pack Services, you can reduce downtime risks and be more certain of operational consistency for both mission-critical and standard business computing. Simply put, HP Care Pack Services normalize the warranty of combined products - helping you proactively guard against unplanned downtime. Extending warranties with HP Care Pack Services For cost-effective upgrading or extending your standard warranty, HP Care Pack Services offer a suite of standard reactive hardware and software support services that are sold separately, or combined as with our Support Plus and Support Plus 24 services. The portfolio also provides a combination of proactive and reactive services, such as Proactive 24 Service and Critical Service. In addition, with HP Proactive Select we offer an innovative approach to service delivery that gives you the flexibility to acquire the specific proactive services you need today, then add services as your needs evolve. HP Proactive Select offers a broad set of technical or per-event type service options - including server, storage, and network, SAN device, and software, environment, installation and education services. Services that you can mix and match depending on your specific requirements, from preliminary planning and equipment delivery to installation, configuration, integration, and testing, through every level of ongoing support. Our HP Care Pack packaged services for Storage assures help when you need it most. And for many products, post-warranty HP Care Pack Services are available when your original warranty has expired. HP Storage Services: Offering reliability, flexibility and value-just like your storage HP Storage Services offers a full spectrum of customer care, from technology support to complex migrations to complete completely managed services. HP Factory Express provides customization, integration and deployment services for turnkey solutions. HP Education offers flexible, comprehensive training on storage networking, disk storage systems, and storage software to help your IT staff get the most out of your investments. And HP Financial solutions extend innovative financing and asset management programs to cost-effective buy, manage and eventually retire your older equipment. HP Storage Services, the trusted business technology experts who manage your technology in action, because when technology works, business works. http://www.hp.com/hps/storage NOTE: Care Pack Services availability may vary by product and country. HP Care Pack Services are sold by HP and HP Authorized Service Partners: Services for customers purchasing from HP or an enterprise reseller are quoted using HP order configuration tools. Customers purchasing from a commercial reseller can find HP Care Pack Services at http://www.hp.com/go/lookuptool

Software Warranty

HP warrants only that the Software media will be free of physical defects for a period of ninety (90) days from delivery.

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Software Product Services Product Support gives the customer access to HP's experienced technical support resources as well as access to HP's Information Services database for support on a variety of multi-vendor/multi-platform software products. Product support includes escalations and problem coordination with the appropriate engineering group. HP offers a variety of options to allow you to tailor your product service to meet the needs of your organization. Basic services on products can be uplifted from day one to ensure you receive the service you need when you need it.
Software Product Services One year of Software Support 24 x 7 HP Care Pack Service (includes software technical support 24 x 7 Included with the Product and software product and documentation updates) is included with the product except for the Workgroup Editions. For the Workgroup Editions, software product support services are purchased separately. 1 year 2-hour response for software issues, includes phone-in assistance, License to Use, rights to new versions, documentation and access to the IT Resource Center
For bundled Software Support (24x7)
Your HP storage product includes software updates and comprehensive round-the-clock support to enhance the performance and availability of your software. Experienced Response Center engineers provide trustworthy advice on issues such as software features and use, problem diagnosis and resolution, and software defect identification. 24x7 Software support benefits include: Improved productivity of system managers and operators Improved system performance and reduced downtime due to software defects Expedited problem resolution through expert-level technical resources Software and documentation updates Electronic access to essential product and support information

Recommended Support

Recommended HP Care Pack Services for optimal satisfaction with your HP product. 3-Year HP Critical Service When downtime is not an option, HP Critical Service (CS) provides a complete support solution designed for businesses that run essential mission-critical applications, which cannot tolerate downtime without a significant business impact. This 3-year, comprehensive service provides the right combination of proactive and reactive support designed to improve availability and performance across your IT infrastructure. With fewer interruptions and less downtime, you will lower costs and gain competitive advantages in the marketplace. HP Critical Service provides highly-trained professionals with world-class skills and a commitment to understand both your enterprise technology requirements and your business objectives. In today's new era of business technology, technology must produce thousands of business outcomes. Today's HP Technology Services portfolio helps customers manage their technology in actionbecause when technology works, business works. Boost business productivity through increased storage availability and decrease business losses caused by IT downtime Reduce risk and improve efficiency by proactively managing changes across the environment with no interoperability gaps Resolve complex problems quickly through direct access to HP Services expertise and singlesource support from a team familiar with business and technology infrastructure Free IT staff to focus on strategic business issues and increase customer satisfaction

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Recommended Deployement
http://h20195.www2.hp.com/v2/GetPDF.aspx/5982-0079EN.pdf HP Data Replication Solution Services To help you safeguard your critical business information, HP Data Replication Solution Services, provides efficient deployment and configuration of real-time data mirroring between local and remote arrays. These services provide scalable deployment and configuration of the HP Business Copy real-time data mirroring or Snapshot features and of the HP Continuous Access real-time data mirroring between a local and a remote disk array. In today's new era of business technology, technology must produce thousands of business outcomes. Today's HP Technology Services portfolio helps customers manage their technology in action-because when technology works, business works. Confidence that in the event of an outage or disaster, the business will be able to access critical data Increased control and efficiency by integrating data replication software with IT management applications By engaging HP to implement data replication, customers' IT staff can stay focused on their core tasks and priorities, resulting in less impact to the business Professional replication planning that aligns with customer's business needs and implementation that reduces project execution time, risk to the storage environment and helps ensure issues are avoided http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-7875EN.pdf

Related Services

Related HP Care Pack Services that will enhance your HP product experience. 3-Year HP Proactive 24 As an alternative to our recommended support level, for customers who want enhanced operational effectiveness and proactive problem identification: HP Proactive 24 Service (P24) integrates hardware and software support to help you improve the stability and operational effectiveness of your IT environment. An HP Account Manager acts as your primary point of contact to ensure that HP meets your support needs effectively. P24 provides the maximum value when multiple technologies in the environment (e.g. servers, storage, SAN and the network), are all covered. It provides an environment-wide view and consistent support of all of these components which affect stability of your key applications. Choose P24 when you want to: enhance operational effectiveness with proactive problem identification and recommendations from HP partner with technical experts who help coordinate support, provide hands-on assistance, and share knowledge with your staff rapidly access support and expertise spanning your environment obtain personalized services tailored to your business environment and critical success factors anticipate necessary change - and execute it correctly the first time efficiently manage infrastructure resources to meet your performance objectives http://h20219.www2.hp.com/services/cache/11157-0-0-225-121.html HP Mission Critical Enhancement for SAP

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For customers who want to proactively address performance and availability issues in SAP environments: SAP solutions are increasingly critical for delivering the superior service levels today's internal and external customers demand. That means you need to keep your SAP applications available 24x7. You need to optimize SAP performance and security. You need to implement both business-driven and ITdriven change rapidly - without putting SAP-related operations at risk. And you need to recover in a hurry whenever problems occur. HP can help you realize these vital objectives through: Mission critical and proactive services expressly enhanced for SAP environments and readily tailorable to your specific needs Proactive problem prevention and rapid problem resolution from onsite and offsite experts with indepth knowledge of your SAP environment's hardware and software A unique joint support approach, with HP and SAP professionals joining forces to provide aligned service concepts and coordinated execution plans http://h20195.www2.hp.com/v2/GetPDF.aspx/5982-1925EN.pdf

Available HP Care Pack Services
HP Care Pack Services. Scalable, Flexible, Dependable. Like your storage. Your storage is evolving. Get scalable support that evolves with it. HP Care Pack Services is an easy-tobuy, easy-to-use portfolio of packaged services covering your lifecycle needs. You can rely on our highly skilled, HP certified professionals to offer a breadth of expertise across leading storage technologies, and work side by side with you for optimal results. Partner with HP Technology Services to boost availability and avoid costly downtime by mitigating technology-related business risks. To help take the worry out of deploying, supporting and managing your storage technologies, we've designed a portfolio of service options that are as flexible, scalable and affordable as our storage. Protect your business beyond the warranty Standard warranty protects against product defects and some causes of downtime. HP Care Pack Services helps you proactively guard against unplanned downtime which can reduce your productivity and profitability. By using a standard approach to warranty uplifts, such as HP Care Pack Services, customers can be certain of consistency of operations for both mission-critical and standard business computing. Extending warranties with HP Care Pack Services The key to normalizing the warranty of combined solutions-is making service uplift simple: HP Care Pack Services. This portfolio of predefined packages, extending across the entire IT lifecycle, offering consulting, education, technical support, optimization, risk assessment, and more. It's entirely flexible allowing customers to extend the cover to the precise level of support required. Customer's standard hardware warranty, for example, can be upgraded to next-business-day response, to same-day coverage, or even to a committed six-hour call-to-repair service available 24 hours every day of the week. Provide consistent, predictable levels of support across your entire department or business Give you direct access to proven technical and problem-solving expertise Offer a choice of response-time and repair-time commitments Are available whenever and wherever you do business For many products, post-warranty HP Care Pack Services are available when your original warranty has expired. Choose the support levels that meet your business requirements, from basic to mission-critical. In the new world of business technology, when your technology has to work for your business to work,

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who can you trust to make your technology work? HP Technology Services, the trusted business technology experts who manage your technology in action, because when technology works, business works. http://www.hp.com/hps/storage NOTE: Care Pack Services availability may vary by product and country.

eSupport

HP eSupport is a portfolio of technology-based services that assist you with managing your business environment - from the desktop to the data center. Support Portal The HP support portal provides one-stop access to the information, tools and services you need to manage the daily operations of your IT environment. Features include: Access to self-solve tools (including search technical knowledge base) Efficient logging and tracking of support cases Collaboration with other business and IT professionals Download of patches and drivers Access to diagnostic tools Proactive notification of relevant information Access to certain features of the support portal requires an HP service agreement. To access the support portal, visit http://www.hp.com/support
Customer Technical Training
Consider education as an integral part of your strategy to get the best return on investment for your HP storage solution. HP offers a variety of training courses on storage software, networking, archiving and disk storage systems. Our classes are available in many delivery modalities from traditional instructor-led courses at one of our 80 training centers worldwide to on-site training customized to your needs or online. www.hp.com/learn/storage

HP Services Award

HP Services continues to be recognized for service and support excellence by customers, partners, industry organizations and publications around the world. Recent honors and award reflect our services team's dedications, technical expertise, professionalism and uncompromising commitment to customer satisfaction. For a list of all our awards, please visit: http://h20129.ww2.hp.com/services/cache/77318-0-0-225-121.html
Additional Services Information
For more information about HP Care Pack Services for Storage, please visit: http://www.hp.com/hps/storage If you have specific questions, contact your local HP representative. Contact information for a representative in your area can be found at "Contact HP" http://www.hp.com

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Copyright 2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

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