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HP Storageworks EVA Dynamic Capacity Management SoftwareHP UJ493E Care Pack 3YR 24x7 S/W DCM Eva4400 1TB LTU


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Brand: HP
Part Number: UJ493E


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Manual

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HP Storageworks EVA Dynamic Capacity Management Software, size: 5.7 MB
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HP Storageworks EVA Dynamic Capacity Management Software

 

 

User reviews and opinions

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Comments to date: 9. Page 1 of 1. Average Rating:
joseprad 8:04am on Thursday, October 28th, 2010 
nice unit-it does what i need not being an expert on printers or computers it too about 1 hour to set up. even H,P. Good all purpose printer. Would recommend. Good looking piece of equipment. Lots of features. Produces nice pics without use of the computer.
Abelton 8:07am on Wednesday, October 20th, 2010 
I love the wireless capability. All the functions work properly. The fax has caller ID. THE WIRELESS PRINTER IS THE BEST. Compact Design, Durable Construction, Easy Setup, Easy To Use, Fast Operation, Reliable
stumcd 5:04pm on Monday, September 6th, 2010 
All-in-one printer machines are can be hit or miss, and the HP Photosmart C7280 is a MISS! Owner for three months. Primarily used as a copy machine, scanner, printer with occasional photo printing.
js_ooforum 7:49am on Wednesday, August 25th, 2010 
All in one This HP C7280 is now old technoligy. I had to spend an hour or more on the phone with a tech guy in India to get this to work at all. Slowest printer on 2nd - final pages Have had this printer for over a year. Prints first page fast and efficient. However.
jamaas 8:00am on Wednesday, May 19th, 2010 
Good all purpose printer. Would recommend. Good looking piece of equipment. Lots of features. Produces nice pics without use of the computer.
l4369 7:48am on Wednesday, March 17th, 2010 
The hardware works great. The software leaves a lot to be desired. Once installed, it works beautifully. Good luck ever getting it installed. Prints beautiful pictures Almost impossible to set up in a wireless network
POida 1:30pm on Tuesday, March 16th, 2010 
Terrible Product I have had the HP Photosmart C7280 All-in-One for about 1 1/2 years. It has been a problem in some ways from the beginning.
mbogo 7:16am on Thursday, March 11th, 2010 
Print lab-quality, fade-resistant3 photos and laser-quality documents in six-ink color Use the 50-page automatic document feeder to fax, scan. One of the best HP Printer I have used ever, It is all about quality and the result that you need , I sugges if you wana buy the printer. Seconds, wireless/wired networking, 6 individual HP Vivera Ink cartridges, built-in 6.1 cm (2.4 inch) image display.
xoip 8:41am on Wednesday, March 10th, 2010 
I just ordered my printer and I love it. I have been using an HP printer, the C7160, and thought it was ok. I wanted one that scanned and copied. Let me start by saying this is the first HP printer we have owned, I have been using Canon printers for as long as I can remember.

Comments posted on www.ps2netdrivers.net are solely the views and opinions of the people posting them and do not necessarily reflect the views or opinions of us.

 

Documents

doc0

QuickSpecs

Overview
HP StorageWorks EVA Dynamic Capacity Management Software
HP StorageWorks EVA Dynamic Capacity Management Software provides a comprehensive solution that automates storage provisioning and improves capacity utilization on the HP StorageWorks Enterprise Virtual Array (EVA) family. Designed for the enterprise market, EVA DC-Management Software uses advanced automation to automatically "right-size" the supported file system and the EVA Vdisk storage volume to the needs of an application. This dramatically improves capacity utilization by allowing the administrator to simply specify a capacity utilization range of the Vdisk. In some cases, EVA DC-Management Software can more than double storage utilization when compared to traditional storage provisioning methods where utilization may be as low as 20% to 40%. Configuring EVA DC- Management Software policies takes just seconds with its effortless wizards and advanced automation. The simple "set and forget" provisioning not only reduces the resource cost of ongoing storage provisioning, but also allows for the potential postponement of additional capacity purchases due to increased storage utilization. This also helps reduce the operational costs of powering and cooling unnecessary storage while helping the environment by lowering the enterprise's carbon footprint.

What's New

Expanded device management support to include the new EVA 6400 and EVA8400 disk arrays. Expanded Operating System Support for Windows and HP-UX Added Linux Operating System support for Redhat and SuSE Windows Server 2008 Support with Replication Solutions Manager LUN Shrink capabilities with HP Continuous Access Software Increased number of LUNs to 2048 on EVA6400 and EVA8400 to support more applications Expanded Internet Protocol version 6 (IPv6) support with Replication Solutions Manager Solid State Disk Drive support Added Command Line User Interface support for Dynamic Capacity Manager

Models

HP StorageWorks EVA Dynamic Capacity Management Software HP StorageWorks Replication Solutions Manager EVA Media Kit v5.0 HP StorageWorks Command View EVA v9.0 and Replication Solutions Manager v5.0 combination Media Kit HP SmartStart Media Kit for HP EVA 4400 (Includes HP Command View EVA v9.0 and HP Replication Solutions Manager v5.0) NOTES: 1. HP EVA Dynamic Capacity Management Software uses the HP Replication Solutions Manager EVA interface to enter the license key and manage all operations 2. HP EVA Dynamic Capacity Management Software requires one or more capacity based license-to-use (LTUs) installed. Please see ordering section below for more information 3. HP Replication Solutions Manager EVA can be downloaded from the HP Software Depot at : http://h20293.www2.hp.com/portal/swdepot/displayProductsList.doc? category=SWSDED T3680H/HAE T5494C/CAE T5505D/DAE

DA - 12815

Worldwide Version 6 October 30, 2009

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Features and Benefits
Automated provisioning for increased storage utilization Simple and Quick set up and configuration Reduces capital and operational expenses Accelerates storage consolidation Management flexibility for greater control Protects valuable data File systems and storage volumes are automatically expanded online as application needs increase, or shrunk to reclaim unused capacity that can returned to the disk group for use by other applications It takes just seconds to configure, or change policies across multiple volumes. Once they are set, capacity provisioning and reclamation are automatic allowing the administrator to focus on other business critical tasks. Achieving higher capacity utilization rates reduces the need to purchase excess storage capacity and software licenses. In addition, higher utilization results in less power and cooling requirements by reducing the need for unnecessary disk drives. Improved capacity utilization allows more applications to be deployed on the same storage array The flexible architecture allows the administrator to easily switch between automatic and manual modes to quickly adapt to changing business needs. Valuable data is protected by integrating host and storage operations during expand and shrink cycles.

The following table explains which operating systems and key EVA Firmware features which are supported with HP StorageWorks EVA Dynamic Capacity Management Software. Refer to the EVA Software Compatibility guide for the latest updates at HP Business Support Center. http://h20000.www2.hp.com/bizsupport/TechSupport/ProductRoot.jsp?lang=en&cc=us Server, operating system, or application type Supported Versions Volume Extend Volume Shrink Operating system Microsoft Windows Server 2003 Standard Edition SP1/SP2/R2 (x86 X X 32-bit) Microsoft Windows Server 2003 Standard Edition SP1/SP2/R2 (x64 X X 64-bit) Microsoft Windows Server 2003 Standard Edition SP1/SP2 (Itanium) X X Microsoft Windows Server 2003 Enterprise Edition SP1/SP2/R2 (x86 X X 32-bit) Microsoft Windows Server 2003 Enterprise Edition SP1/SP2/R2 (x64 X X 64-bit) Microsoft Windows Server 2003 Enterprise Edition SP1/SP2 X X (Itanium) Windows Server 2008 (x86 32-bit) X X X Windows Server 2008 (64-bit Itanium) X X X Windows Server 2008 X X X Microsoft Windows Server 2008 Standard Edition and X X X Enterprise Edition (x64 64-bit) Microsoft Windows Server 2008 (Itanium) X X X Microsoft Windows Server 2008 Standard Edition (x86 32-bit) X X X Microsoft Windows Server 2008 Standard Edition (x64 64-bit) X X X Microsoft Windows Server 2008 Enterprise Edition (x86 32-bit) X X X Microsoft Windows Server 2008 Enterprise Edition (x64 64-bit X X X HP HP-UX 11.23 PI/11iv2 (64b PA-RISC) X X X

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HP HP-UX 11.23 PI/11iv2 (64b Intel) HP HP-UX 11.31/11iv3 (64b PA-RISC) HP HP-UX 11.31/11iv3 (64b Intel) Red Hat Enterprise Linux AS & ES 5.0 (x86 32-bit) Update 1,2 Red Hat Enterprise Linux AS & ES 5.0 (x64 64-bit) Update 1, 2 Red Hat Enterprise Linux AS & ES 5.0 (Itanium) Update 1,2 SuSE Linux Enterprise Server 10.0 (x86, x86_64 32-bit) SP1/2 SuSE Linux Enterprise Server 10.0 (x64 64-bit) SP1, SP2 SuSE Linux Enterprise Server 10.0 (Itanium) SP1, SP2 EVA XCS v9.0x, or later (EVA4400/6400/8400) EVA XCS v6.1x, or later (EVA4x00/6x00/8x00 models) EVA XCS v6.0x (EVA4000/6000/8000 models) EVA VCS v4.x, or later (EVA3000/5000 models)
X X X X X X X X X X X X X

X X X X X X X X X X X

Browser Support Detail
Please refer to the HP StorageWorks Compatibility Guide for the latest information on supported operating system and browsers. The guide contains information on the following HP Storage Software: HP StorageWorks EVA Dynamic Capacity Management Software HP StorageWorks Business Copy EVA HP StorageWorks Continuous Access EVA HP StorageWorks Command View EVA HP StorageWorks Replication Solutions Manager EVA The document can be found at any of the above product pages on HP.com by selecting technical documentation link. http://h20000.www2.hp.com/bizsupport/TechSupport/DocumentIndex.jsp?contentType=SupportManual&lang=en&cc =us&docIndexId=64179&taskId=135&prodTypeId=18964&prodSeriesId=315919

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Distribution Media and Documentation
HP StorageWorks EVA Dynamic Capacity Management is available in a media kit titled HP StorageWorks Replication Solutions Manager EVA 5.0 (Part number: T3680H), or a combination media kit titled HP StorageWorks Command View EVA 9.0 / HP StorageWorks Replication Solutions Manager EVA 5.0 (Part number: T5494C). The kit(s) includes the HP Command View EVA* and, or HP Replication Solutions Manager EVA components: Thank-you letter HP StorageWorks Command View EVA kit contents HP Software License Terms, the End User License Agreement to use HP StorageWorks Command View EVA NSS LP Customer Survey Notice, an invitation to give feedback on HP HP StorageWorks Command View EVA CD HP StorageWorks Storage System Scripting Utility CD HP Service Tools CD HP StorageWorks Command View EVA documentation CD HP StorageWorks Replication Solutions Manager kit contents HP Software License Terms, the End User License Agreement to use HP StorageWorks Replication Solutions Manager HP StorageWorks Replication Solutions Manager CD HP StorageWorks Replication Solutions Manager host agents CD HP StorageWorks Replication Solutions Manager documentation CD * HP Command View EVA components are only included when the combination media kit HP CV EVA 9.0 / Replication Solutions Manager 5.0 (T5494C) is ordered NOTE: HP Replication Solutions Manager server, documentation and host agents are available for trail purposes as downloads at: http://h20392.www2.hp.com/portal/swdepot/index.do
Ordering Information Software Licensing Part Numbers
Product HP CV EVA 9.0 Rep Sol Mgr 5.0 Media Kit HP CV EVA 9.0 Rep Sol Mgr 5.0 E-Media Kit HP SmartStart Media Kit for HP EVA 4400 HP Replication Sol Mgr Media Kit v5.0 SW* HP Replication Sol Mgr E-Media Kit v5.0 SW* HP EVA Dynamic Capacity Management EVA4K Series 1TB LTU HP EVA Dynamic Capacity Management EVA4K Series 1TB E-Delivery LTU HP EVA Dynamic Capacity Management EVA4K Series Unlimited LTU HP EVA Dynamic Capacity Management EVA4K Series Unlimited E-Delivery LTU HP EVA Dynamic Capacity Management EVA4K Series Upgrade to Unlimited LTU HP EVA Dynamic Capacity Management EVA4K Series Upgrade to Unlimited E-Delivery LTU HP EVA Dynamic Capacity Management EVA6K Series 1TB LTU HP EVA Dynamic Capacity Management EVA6K Series 1TB E-Delivery LTU HP EVA Dynamic Capacity Management EVA6K Series Unlimited LTU HP EVA Dynamic Capacity Management EVA6K Series Unlimited E-Delivery LTU Part Number T5494C T5494CAE T5505C T3680H T3680GAE T5325A T5325AAE T5425A T5425AAE T5426A T5426AAE T5326A T5326AAE T5427A T5427AAE

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HP EVA Dynamic Capacity Management EVA6K Series Upgrade to Unlimited LTU HP EVA Dynamic Capacity Management EVA6K Series Upgrade to Unlimited E-Delivery LTU HP EVA Dynamic Capacity Management EVA8K Series 1TB LTU HP EVA Dynamic Capacity Management EVA8K Series 1TB E-Delivery LTU HP EVA Dynamic Capacity Management EVA8K Series Unlimited LTU HP EVA Dynamic Capacity Management EVA8K Series Unlimited E-Delivery LTU HP EVA Dynamic Capacity Management EVA8K Series Upgrade to Unlimited LTU HP EVA Dynamic Capacity Management EVA8K Series Upgrade to Unlimited E-Delivery LTU HP EVA Dynamic Capacity Management EVA3K Series 1TB LTU HP EVA Dynamic Capacity Management EVA3K Series 1TB E-Delivery LTU HP EVA Dynamic Capacity Management EVA3K Series Unlimited LTU HP EVA Dynamic Capacity Management EVA3K Series Unlimited E-Delivery LTU HP EVA Dynamic Capacity Management EVA3K Series Upgrade to Unlimited LTU HP EVA Dynamic Capacity Management EVA3K Series Upgrade to Unlimited E-Delivery LTU HP EVA Dynamic Capacity Management EVA5K Series 1TB LTU HP EVA Dynamic Capacity Management EVA5K Series 1TB E-Delivery LTU HP EVA Dynamic Capacity Management EVA5K Series Unlimited LTU HP EVA Dynamic Capacity Management EVA5K Series Unlimited E-Delivery LTU HP EVA Dynamic Capacity Management EVA5K Series Upgrade to Unlimited LTU HP EVA Dynamic Capacity Management EVA5K Series Upgrade to Unlimited E-Delivery LTU HP EVA Dynamic Capacity Management EVA 4400 1TB LTU HP EVA Dynamic Capacity Management EVA 4400 1TB E-LTU HP EVA Dynamic Capacity Management EVA 4400 Unlimited LTU HP EVA Dynamic Capacity Management EVA 4400 Unlimited E-LTU HP EVA Dynamic Capacity Management EVA 4400 Upgrade to Unlimited LTU HP EVA Dynamic Capacity Management EVA 4400 Upgrade to Unlimited E-LTU HP EVA Dynamic Capacity Management EVA 6400 1TB LTU HP EVA Dynamic Capacity Management EVA 6400 1TB E-LTU HP EVA Dynamic Capacity Management EVA 6400 Unlimited LTU HP EVA Dynamic Capacity Management EVA 6400 Unlimited E-LTU HP EVA Dynamic Capacity Management EVA 6400 Upgrade to Unlimited LTU HP EVA Dynamic Capacity Management EVA 6400 Upgrade to Unlimited E-LTU HP EVA Dynamic Capacity Management EVA 8400 1TB LTU HP EVA Dynamic Capacity Management EVA 8400 1TB E-LTU HP EVA Dynamic Capacity Management EVA 8400 Unlimited LTU HP EVA Dynamic Capacity Management EVA 8400 Unlimited E-LTU HP EVA Dynamic Capacity Management EVA 8400 Upgrade to Unlimited LTU HP EVA Dynamic Capacity Management EVA 8400 Upgrade to Unlimited E-LTU Product Licensing

T5428A T5428AAE T5327A T5327AAE T5429A T5429AAE T5430A T5430AAE T5431A T5431AAE T5432A T5432AAE T5433A T5433AAE T5434A T5434AAE T5435A T5435AAE T5436A T5436AAE T5506B T5506BAE T5508B T5508BAE T5510B T5510BAE TA673A TA673AAE TA674A TA674AAE TA675A TA675AAE TA676A TA676AAE TA677A TA677AAE TA678A TA678AAE
With HP Replication Solutions Manager EVA, HP EVA Dynamic Capacity Management, HP Business Copy EVA and HP Continuous Access EVA features can easily be managed through a single pane of

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glass. These features are enabled through license key(s) that are entered into either HP Command View EVA and, or HP Replication Solutions Manager EVA. If a feature (e.g. HP Business Copy EVA) is not licensed, the attempted action may be prevented and logged in the replication manager event pane. HP EVA Dynamic Capacity Management offers a simple method of licensing. See the Ordering Information section for more details. 1. The first option: HP EVA Dynamic Capacity Management EVA3x00/4x00/5x00/6x00/8x00 series 1TB entry level license where up to 1TB of storage can have HP EVA Dynamic Capacity Management polices configured. 1TB LTU's can be combined to increase licensed capacity. For example, three 1TB LTU's can be combined to provide a total license capacity of 3TB for a single EVA. 2. The second option (recommended): HP EVA Dynamic Capacity Management Unlimited Capacity use per EVA3x00/4x00/5x00/6x00/8x00 series license where the only limit to the amount of data that HP EVA Dynamic Capacity Management polices can be configured is the total capacity that the array hardware, controllers and disk drives can actually accommodate. Once purchased, you no longer have to purchase additional capacity licenses to accommodate new capacity growth. 3. The third option: is the purchase of an upgrade from 1TB(s) to Unlimited Capacity. The Upgrade to Unlimited License-to-Use (LTU) provides the same rights as Unlimited Capacity LTU. 4. HP Replication Solutions Manager EVA includes a free trial period (Instant On) of HP EVA Dynamic Capacity Management features for a period of sixty (60) days from installation. It is recommended that HP EVA Dynamic Capacity Management features be used in non-production environments during the unlicensed free trial period. This free trail period is for customer evaluation and demonstration use only. Licensing Guidelines: 1. HP EVA Dynamic Capacity Management requires HP Replication Solutions Manager as the management interface. HP Replication Solutions Manager (RSM) can be obtained by 1) Ordering the combination media kit HP Command View v9.0/RSM 5.0 media kit (PNT5494C/CAE), 2) Ordering the HP Replication Solutions Manager v5.0 media kit (PN T3680H/HAE)). 2. The total licensed capacity for a HP EVA Dynamic Capacity Management LTU is based on the source volume(s) usable capacity (After Vraid). 3. HP EVA Dynamic Capacity Management licenses are not transferable to like, or unlike EVA models. When enabling HP EVA Dynamic Capacity Management features on an EVA a new license must be purchased. 4. HP EVA Dynamic Capacity Management License-to-Use (LTU) is not upgradeable, or transferable between EVA models. Each EVA using HP EVA Dynamic Capacity Management must be licensed individually. 5. HP EVA Dynamic Capacity Management monitors the amount of data configured as compared to the amount of data permitted to be configured based on the License-to-use (LTU) capacity. If this LTU capacity limit is exceeded, a warning event will be issued and some features may be disabled. The user will be permitted to continue using the HP Dynamic Capacity Management EVA features and will need to add the appropriate LTU to remain compliant to the End-User-License-Agreement (EULA). 6. HP EVA Dynamic Capacity Management requires that the HP Command View EVA is in full compliance to license requirements of its software terms. If HP Command View EVA is noncompliant, some features in HP EVA Dynamic Capacity Management may not be fully enabled. 7. Licenses obtained through the Not-For-Resale (NFR) program, temporary licenses, loaner licenses, Instant-on or any other license at no charge are provided strictly for evaluation and demonstration use. These licenses do not include support services, may or may not include product documentation, must adhere to all terms, conditions and time limits.

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Ordering Examples
1: Example 1 Customer has an existing, or is purchasing a new EVA with Windows Server 2008 environment and wants to add HP EVA Dynamic Capacity Management 1: Answer 1 First, simply order the HP Replication Solutions Manager v5.0 EVA media kit (or combination Command View v9.0/RSM 5.0 media kit) and second, order the HP EVA Dynamic Capacity Management license-to-use (LTU's) based on the amount of capacity that will be managed with this feature. Once the entitlement certificates are received and license keys generated, the key will be entered into HP Replication Solutions Manager. HP EVA Dynamic Capacity Management features can be used up to the licensed capacity. Example 2: How is the amount of licensed capacity needed determined? Answer 2: The first option is to license the entire array by purchasing and installing the Unlimited Capacity LTU. This will allow the feature to be used unrestricted up to any capacity point on the array that has been licensed. If the business needs require that only a portion of the EVA be enabled for this feature, the second option is to use a combination of low cost 1TB LTU's to meet or exceed the amount of storage capacity that will be configured with HP EVA Dynamic Capacity Management. A simple example would be to assume that a group of applications will need 3TB of storage over a period of 1 year. However, at deployment their needs are much lower at 1TB. The administrator would configure the Vdisks to these applications for the estimated initial storage requirement of 1TB and then configure Extend/Shrink policies using HP EVA Dynamic Capacity Management. At Minimum, it would be suggested that 2TBs of HP EVA Dynamic Capacity Management be purchased initially to cover the initial configuration plus six months of expected growth. Or to minimize the need to purchase and install additional licenses, it would be recommended to purchase the full 3TBs of HP EVA Dynamic Capacity Management to cover the full expected growth of the application. Example 3: An EVA is licensed with HP EVA Dynamic Capacity Management 1TB LTU's and now the customer would like to license the full array. Answer 3: HP EVA Dynamic Capacity Management Upgrade to Unlimited LTU's are designed for this purpose. Regardless of how much capacity is currently configured using 1TB LTU's, purchase the appropriate model Upgrade PN. Example 4: An EVA is licensed with HP EVA Dynamic Capacity Management and now the customer would like to transfer their licenses, or upgrade to a new array. Answer 4: HP EVA Dynamic Capacity Management LTU's are non-transferable. New licenses will be required as shown in example 1.

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HP Care Pack Services
HP Care Pack Services offer upgraded service levels to extend and extend your standard product warranty with easy to buy, easy to use support packages that help you make the most of your hardware and software investments. They let you choose the support levels that meet your business requirements, from basic to mission-critical. They help you contain total cost of ownership. HP Care Pack warranty extensions can be purchased along with HP products to cost-effectively upgrade or extend your warranty. For many products, post-warranty HP Care Pack Services are available when your original warranty has expired. Why purchase an HP Care Pack service? Your standard warranty protects against product defects. HP Care Pack Services help you guard against unplanned downtime, which can reduce your productivity and profitability. These convenient service packages: Protect your investment in HP products Provide consistent, predictable levels of support across your entire department or business Ease budget planning with fixed-cost support that includes parts and labor Give you direct access to proven technical and problem-solving expertise Offer a choice of response-time and repair-time commitments Deliver prompt, measurable results Are available whenever and wherever you do business HP Care Pack availability may vary by country and product. Supporting your Adaptive Enterprise journey HP Services helps you make the Adaptive Enterprise real for your organization. The breadth, depth, and quality of HP hardware and software support services can help you improve the performance of your IT support processes and resolve the complex software and hardware problems that tax user productivity. HP Care Pack services help you increase IT environment stability, efficiency, and agility from the desktop to the data center, and improve the productivity of your employees.
Includes one year of HP Software Support 9 x 5 (software technical support and software product and Warranty and Services Included with the Product documentation updates). HP warrants only that the Software media will be free of physical defects for a period of ninety (90) days from delivery. For more information about HP's Global Limited Warranty and Technical Support, visit: ftp://ftp.compaq.com/pub/products/storageworks/warranty/EN_321708-008.pdf

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Available HP Care Pack Extend your product warranty with a wide choice of cost-saving support packages. Services HP Care Pack Services are sold by HP and HP authorized enterprise and commercial resellers. Services for customers purchasing via direct and enterprise resellers are quoted using HP order configuration tools. Additional information about HP Care Pack Service features and benefits is available at: http://www.hp.com/hps/carepack/services/. Key for HP Care Pack Service availability in the table below: E = Service available for customers purchasing direct and via enterprise resellers C = Service available for customers purchasing via commercial resellers N/A = Service not applicable HP Care Pack Services Deployment and Per Event Services Service Available N/A

HP Installation For more information about Deployment and Per Event Services for HP Storage, visit http://www.hp.com/hps/storage/. HP Care Pack Services Availability Services 1 yr 3 yr 4 yr HP Software Support N/A N/A N/A HP Software Support 24x7 Included E E HP Support Plus N/A N/A N/A HP Support Plus 24 E E E HP Proactive 24 Service E E E HP Critical Service E E E To find HP Care Pack Services available via HP authorized commercial resellers, visit: http://h30125.www3.hp.com/csn/salesmktg/elfpack/elf_nonlkup_ctrylang.asp?code=ELNL

5 yr N/A E N/A E E E

HP Data Replication Solution Service Deployment and Per Event Service Descriptions Ensures a timely, cost-effective deployment of your data replication solution that cuts risk and shortens your time-to-results.

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eSupport
HP eSupport is a portfolio of technology-based services that assist you with managing your business environment from the desktop to the data center. Support Portal The HP support portal provides one-stop access to the information, tools and services you need to manage the daily operations of your IT environment. Features include: Access to self-solve tools (including search technical knowledge base) Efficient logging and tracking of support cases Collaboration with other business and IT professionals Download of patches and drivers Access to diagnostic tools Proactive notification of relevant information Access to certain features of the support portal requires an HP service agreement. To access the support portal, visit: http://www.hp.com/support Instant Support Enterprise Edition (ISEE) HP Instant Support Enterprise Edition (ISEE) provides a single remote monitoring and support solution for your IT data center. ISEE uses continuous hardware event monitoring and automated notification to identify and prevent potential critical problems. ISEE is a feature of HP Hardware Support Onsite Service with Next-Day response or better, Proactive Essentials, Proactive 24, Critical Service and warranty support for the selected products. For more information or to download ISEE, visit: http://www.hp.com/go/instantsupport

HP Education Services

For more information about HP Education Services for Storage and SAN, visit: http://education.hp.com/curr-storsan.htm

Product Support

Product Support gives the customer access to HP's experienced technical support resources as well as access to HP's Information Services database for support on a variety of multi-vendor/multi-platform software products. Product support includes escalations and problem coordination with the appropriate engineering group. HP Services offer a variety of options to allow you to tailor your product service to meet the needs of your organization. Basic services on products can be uplifted from day one to ensure you receive the service you need when you need it.
Software product services
1. Standard software support (HP Care Pack or annual support contract) 24 x 7 is available 24 hours per day, Monday through Sunday, including holidays, and access rights to new versions, software product and documentation updates. 2. Installation and Startup Service (software installation, configuration, startup testing and knowledge transfer) 3. Tailored support contracts based on personalized statement of work: contact your local support center via: http://www.hp.com/support/.

Page 10

HP Care Pack services ordered via: The following services are offered as HP Care Pack Services at the time of product order
Pre-merger HP sales systems are configured using Sales Builder for Windows and must be ordered with the product. For additional software product services information for North American HP Care Pack services, as well as orderable part numbers, please refer to the URLs listed below: All storage services: http://www.hp.com/hps/storage/ Care Pack Priority Services: http://www.hp.com/hps/carepack/storage/cp_networked.html Software Support Care Pack Services: http://www.hp.com/hps/carepack/software/cp_storage.html Installation and Startup Service: http://www.hp.com/hps/storage/ns_replication.html
Copyright 2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows NT are US registered trademarks of Microsoft Corporation. Unix is a registered trademark of The Open Group. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

 

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