HP StorageWorks XP24000/XP20000 Business Copy Software User Guide

Abstract

This guide explains how to use HP StorageWorks XP Business Copy Software to create nondisruptive, high-speed internal copies of information stored by open-systems hosts on HP Storage Works XP24000 and XP20000 disk arrays and attached heterogeneous external storage systems. Topics include how to create, split, suspend, resynchronize, and troubleshoot XP Business Copy pairs using the Remote Web Console web client. The intended audience is a storage system administrator or authorized service provider with independent knowledge of HP StorageWorks XP storage systems and Remote Web Console.
HP Part Number: T5213-96034 Published: May Edition: Twelfth
Copyright 2007, 201 Hewlett-Packard Development Company, L.P. 1 Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.21 and 12.212, Commercial 1 Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Acknowledgments Windows is a U.S. registered trademark of Microsoft Corporation. ShadowImage and TrueCopy are registered trademarks of Hitachi, Ltd. and Hitachi Data Systems Corporation. Java is a US trademark of Sun Microsystems, Inc. UNIX is a registered trademark of The Open Group. Export Requirements You may not export or re-export this document or any copy or adaptation in violation of export laws or regulations. Without limiting the foregoing, this document may not be exported, re-exported, transferred or downloaded to or within (or to a national resident of) countries under U.S. economic embargo, including Cuba, Iran, North Korea, Sudan, and Syria. This list is subject to change. This document may not be exported, re-exported, transferred, or downloaded to persons or entities listed on the U.S. Department of Commerce Denied Persons List, Entity List of proliferation concern or on any U.S. Treasury Department Designated Nationals exclusion list, or to parties directly or indirectly involved in the development or production of nuclear, chemical, biological weapons, or in missile technology programs as specified in the U.S. Export Administration Regulations (15 CFR 744). Revision History
Edition First Second Third Fourth Fifth Sixth Seventh Eighth Ninth Tenth Eleventh Twelfth
Date June 2007 September 2007 January 2008 April 2008 June 2008 September 2008 December 2008 June 2009 December 2009 June 2010 October 2010 May 201 1
Description This edition applies to microcode version 60-01-31-00/00 or later. This edition applies to microcode version 60-02-04-00/00 or later. This edition applies to microcode version 60-02-25-00/00 or later. This edition applies to microcode version 60-02-48-00/00 or later. This edition applies to microcode version 60-03-04-00/00 or later. This edition applies to microcode version 60-03-24-00/00 or later. This edition applies to microcode version 60-04-04-00/00 or later. This edition applies to microcode version 60-05-00-00/00 or later. This edition applies to microcode version 60-06-05-00/xx or later. This edition applies to microcode version 60-07-00-00/00 or later. This edition applies to microcode version 60-07-50-00/00 or later. This edition applies to microcode version 60-08-01-00/00 or later.

Contents

1 Overview of HP StorageWorks XP Business Copy Software..6
XP Business Copy....6 Business Benefits....7 Feature Highlights....7
2 About XP Business Copy Operations...8
XP Business Copy Components....8 Volume Pairs and Consistency Groups...9 XP Business Copy Software....9 License....9 RAID Manager....9 XP Business Copy Operations....9 Set Reserve Attribute Operation...9 Create Pair Operation....10 Split Pair Operation....13 Suspend Pair Operation....15 Resynchronize Pair Operations...15 Delete Pair Operation....20 Pair Status.....20 XP Business Copy Options...23 Swap&Freeze Option....23 Host I/O Performance Option....24 Copy Threshold Option...24
3 Interoperability with Other Products and Functions..26
Open Volume Management....26 Cache Residency Manager....26 LUN Manager....26 Data Retention Utility....26 XP Auto LUN....27 HP StorageWorks XP External Storage Software...28 XP Continuous Access....28 XP Continuous Access Journal...31 XP Continuous Access and XP Continuous Access Journal...34 HP StorageWorks XP Thin Provisioning Software...37 VERITAS NetBackup DataCenter....39
4 Preparing for XP Business Copy Operations..40
System Requirements....40 Volume Requirements....40 XP Business Copy Software Requirements...41 License Requirements....41 Requirements for RAID Manager...43 Assessing Requirements....43 Calculating Maximum Number of Pairs...43 Calculation of the Number of Differential Tables and Pair Tables Required for One Pair..44 Conditions for the Number of XP Business Copy Pairs That Can Be Created (When No LUSE Volume Exists)....46

Contents 3

Conditions for the Number of XP Business Copy Pairs That Can Be Created (When LUSE Volume Exists)....47 Performance Considerations...48 Identifying the Source and Target Volumes...49 Requirements for Maintaining XP Business Copy...50 Cautions on Maintaining the Devices...50 Cautions on Maintaining the Cache...51 Cautions on Switching Off the Power Supply...51 Installing XP Business Copy....51 Starting XP Business Copy....52

Resynchronize Pair Operations
To change the status of the pairs from PSUS to PAIR or from PSUE to PAIR, you must resynchronize the pairs. XP Business Copy allows you to perform four different types of pairresync operations: forward pairresync (Normal Copy and Quick Resync) and reverse pairresync (Reverse Copy and Quick Copy). Forward pairresync means copying P-VOL data to the S-VOL, and reverse pairresync means copying S-VOL data to the P-VOL. Normal Copy (forward pairresync in normal speed) The normal pairresync operation (see Figure 6 (page 17)) first reads the differential bitmap of the P-VOL and S-VOL, and then resynchronizes the S-VOL with the P-VOL based on the differential bitmap. The copy direction for a normal pairresync operation is P-VOL to S-VOL. Pair status changes to PAIR when the copying process of differential data completes. The pair
status during a normal pairresync operation is COPY(RS), and the P-VOL remains accessible to all hosts for both read and write operations during a normal pairresync. Quick Resync (forward pairresync in fast speed) The quick pairresync operation (see Figure 6 (page 17)) first reads the differential bitmap of P-VOL and S-VOL, and changes the pair status to PAIR. The differential data based on the differential bitmap will be copied when update copy operations are performed for the pair in PAIR status. The pairresync operation by Quick Resync is faster than Normal Copy because Quick Resync changes pair status to PAIR before actually copying differential data to the S-VOL. The pair status during a quick pairresync operation is COPY(RS). The P-VOL remains accessible to all hosts for both read and write operations. The S-VOL becomes inaccessible to all hosts during a quick pairresync operation. Figure 6 (page 17) illustrates how the data changes during the forward pairresync operations.
Figure 6 Forward Pairresync Operations
CAUTION: If the copy operation is completed without any host I/O, the data in the P-VOL and the data in the S-VOL may not be the same. Whether the P-VOL and the S-VOL have the same data depends on the condition of the storage system. To make the P-VOL data and the S-VOL data equal, split the pair and make the pair status PSUS. Reverse Copy (reverse pairresync in normal speed) The reverse pairresync operation (see Figure 7 (page 19)) synchronizes the P-VOL with the S-VOL. The copy direction for a reverse pairresync operation is S-VOL to P-VOL. The pair status during a reverse copy operation is COPY(RS-R). The P-VOL and the S-VOL become inaccessible to all hosts for write operations during a reverse pairresync operation. As soon as the reverse pairresync is complete, the P-VOL becomes accessible. The P-VOL remains read-enabled during the reverse pairresync operation only to enable the volume to be recognized by the host. The data on the P-VOL is not guaranteed until the reverse pairresync operation is complete and the status changes to PAIR. Quick Restore (reverse pairresync in fast speed) The quick restore operation (see Figure 7 (page 19)) speeds up reverse copy by changing the volume map in the storage system to swap the contents of the P-VOL and S-VOL without copying the S-VOL data to the P-VOL. The P-VOL (used to be the S-VOL) and S-VOL (used to

HP StorageWorks XP Thin Provisioning Software
Table 10 (page 37) describes the available sharing pattern of the XP Business Copy and XP Thin Provisioning volumes. Table 10 Combination of the Volumes When You Specify XP Thin Provisioning Volume as a P-VOL or an S-VOL
P-VOL XP Thin Provisioning volume XP Thin Provisioning volume Normal volume
S-VOL XP Thin Provisioning volume Normal volume XP Thin Provisioning volume
Combination Supported Supported1 Supported1, 2
You cannot perform quick restore operation on the pair of this volume combination. This sharing pattern is not recommended because it consumes the same amount of pool capacity as the P-VOL.
If you specify an XP Thin Provisioning V-VOL (TP-VOL) as an XP Business Copy P-VOL, S-VOL, or a reserved volume, you cannot perform the XP Business Copy pair operation while the TP-VOL capacity is being increased. Table 1 (page 38) describes the relation between the increase of 1 the TP-VOL capacity and XP Business Copy pair operations.
Table 1 Relation between Increase of TP-VOL Capacity and XP Business Copy Pair Operations 1
XP Business Copy P-VOL Volumes Increase of Capacity XP Business Copy S-VOL Volumes Increase of Capacity XP Business Copy Pair Operations Pair Create Pair split, Suspend Pair, or Delete Pair NG2 NG2 Resynchronize Pair

TP-VOL

The capacity is increasing.
The capacity is increasing. The capacity has already been increased or never been increased.

NG1 NG1

NG2 NG2
Normal volume The capacity has TP-VOL already been increased or never been increased.
None The capacity is increasing. The capacity has already been increased or has never been increased. None

NG1 NG1 Yes

NG2 NG2 Yes

Normal volume

Yes, but the Quick Restore operation cannot be performed. NG2 Yes, but the Quick Restore operation cannot be performed. Yes

NG1 Yes

NG2 Yes
Confirm that the capacity has already been increased and that the XP Business Copy P-VOL has the same capacity as the XP Business Copy S-VOL, and then perform XP Business Copy pair operations. XP Business Copy pairs cannot be created while the TP-VOL capacity is increasing. The capacity of the volumes in XP Business Copy pair cannot be increased. Therefore, the volumes whose capacities are increasing are not in an XP Business Copy pair.

Item Copy Pace Description The information shown in Table 21 (page 56) appears. The information displayed depends on the status of the pair. For details about what appears in this item if you select XP Snapshot pairs, see the HP StorageWorks XP24000/XP20000 Snapshot User Guide. The information shown in Table 22 (page 57) to the pair status displays. For details about what displays in this item if you select XP Snapshot pairs, see the HP StorageWorks XP24000/XP20000 Snapshot User Guide. The emulation type of the volume. For details on the kinds of emulation type, see Total Number of Differential Tables Per Pair (page 45). The storage capacity of the volume displays in megabytes (MB). The cache logical partition of the P-VOL displays. The cache logical partition of the S-VOL displays.
Emulation Capacity (MB) CLPR (P) CLPR (S)
The S-VOL Status indicated by the SvolMode is listed in Table 20 (page 56). Table 20 S-VOL Status Indicated by the SvolMode
S-VOL Write (W) OFF OFF ON ON Hide Mode (N) OFF ON OFF ON Letters N W W
The Information displayed in Copy Pace and Sync. depends on the status of the pair, as shown in Table 21 (page 56) and Table 22 (page 57). Table 21 Displayed Information in Copy Pace
Pair Status SMPL COPY(PD) PAIR COPY(SP) PSUS(SP) PSUS COPY(RS) COPY(RS-R) PSUE SMPL(PD)
1 When you create XP Business Copy pairs by using RAID Manager, the copy pace is set as follows: When the track size is 1 or 2, Slower is set. When the track size is 3, Medium is set. When the track size is 4 to 15, Faster is set.
Displayed Information - - - is displayed. The copy pace (Slower, Medium, or Faster) for the pair being created.1 - - - is displayed. The copy pace (Slower, Medium, or Faster) for the pair being created.1
- - - is displayed. The copy pace (Slower, Medium, or Faster) for the pair being created.1

- - - is displayed.

Using the XP Business Copy GUI
Table 22 Displayed Information in Sync.
Pair Status SMPL COPY(PD) PAIR COPY(SP) PSUS(SP) PSUS COPY(RS) COPY(RS-R) PSUE SMPL(PD) - - - is displayed. Identical data (%) of P-VOL and S-VOL. Displayed Information - - - is displayed. The progress (%) of copying. Identical data (%) of P-VOL and S-VOL. Copy completed data (%).
You can perform XP Business Copy operations for the desired volumes in the Volume List by using the menu commands listed in Table 23 (page 57). Table 23 XP Business Copy Menu Commands of the Pair Operation Window

Command Detail Paircreate Pairsplit Pairresync Pairsplit-E Pairsplit-S Change Reserve Feature Opens the Detail dialog box that displays detailed information for the selected volume or pair (see Detail Dialog Box Displaying Pair Information (L1 and L2 Pairs) (page 90)). Opens the Paircreate dialog box, which allows you to create new XP Business Copy pairs (see Paircreate Dialog Box (page 68)). Opens the Pairsplit dialog box, which allows you to split XP Business Copy pairs (see Pairsplit Dialog Box (page 75)). Opens the Pairresync dialog box, which allows you to resynchronize XP Business Copy pairs (see Pairresync Dialog Box (page 84)). Opens the Pairsplit-E dialog box, which allows you to suspend XP Business Copy pairs (see Pairsplit-E Dialog Box (page 82)). Opens the Pairsplit-S dialog box, which allows you to delete XP Business Copy pairs (see Pairsplit-S Dialog Box (page 88)). Opens the Set/Reset Reserve Attribute dialog box, which allows you to set/reset the XP Business Copy reserve attribute (see Set Reserve Attribute Dialog Box (page 65) and Reset Reserve Attribute Dialog Box (Unreserve) (page 66)). Opens the S-VOL Path dialog box (see S-VOL Path Dialog Box (page 93)), which displays the port or host group of the S-VOL of the selected pair. Opens the Information dialog box (see Information Dialog Box (page 94)), which displays the number of pairs or reserved volumes.

S-VOL Path Information

The Preview List (see Figure 26 (page 58)) is located below the Volume List, and lists the specified operations (volume/pair information) that have not been performed in the storage system.
Figure 26 Preview List Displaying Settings (Operations)
Table 24 Preview List Settings
Item P-VOL Description Information about P-VOL displays in AAA-BB-CCC(XX:YY:ZZ) format. AAA: Port ID (cluster and channel number) BB: Group number of host group CCC: LU number XX:YY:ZZ: LDKC number:CU number:LDEV number MU The MU number of the XP Business Copy pair created with the P-VOL. For details about what displays in this item if you select XP Snapshot pairs, see the HP StorageWorks XP24000/XP20000 Snapshot User Guide. The information about S-VOL displays in AAA-BB-CCC(XX:YY:ZZ) format. AAA: Port ID (cluster and channel number) BB: Group number of host group CCC: LU number XX:YY:ZZ: LDKC number:CU number:LDEV number Copy Pace The copying pace for all pairs being created. For details about what displays in this item if you select XP Snapshot pairs, see the HP StorageWorks XP24000/XP20000 Snapshot User Guide. The cache logical partition of the P-VOL displays. The cache logical partition of the S-VOL displays. If the specified operation in the Preview List is performed by clicking the Apply button in the Pair Operation window, and the operation fails, the reason code displays.

The Select S-VOL box allows you to filter the S-VOLs displayed in the S-VOL List located on the right. The Port list allows you to select the available S-VOLs by port. The Volume Type box: The Internal VOL check box allows you to select the available S-VOLs that are internal volumes. The External VOL check box allows you to select the available S-VOLs that are external volumes. You need the XP External Storage features to select the external volumes. The Attribute box allows you to select the available S-VOLs that are reserved when the Reserved check box is selected, or those that are unreserved when the Not Reserved check box is selected. The Attribute box also allows you to select the pairs that can be set as L2 pairs when the Pair check box is selected. The number of secondary volumes that can be displayed in the S-VOL List at a time is limited to 1,024 volumes. In case the number of volumes defined in the storage system exceeds this limit, use the Previous and Next buttons on the upper right of the S-VOL List to turn the pages of the S-VOL List and see the entire list.
The Previous button allows you to return to the previous page of the S-VOL List. This button is selectable only when the number of volumes defined in the storage system exceeds 1,024 volumes, which is the maximum number of volumes that can be displayed on one page. The button is grayed out if the total number of volumes defined in the storage system is less than 1,024 volumes. The Next button allows you to turn to the next page of the S-VOL List. This button is selectable only when the number of volumes defined in the storage system exceeds 1,024 volumes, which is the maximum number of volumes that can be displayed on one page. The button is grayed out if the total number of volumes defined in the storage system is less than 1,024 volumes. The S-VOL List displays the following information related to S-VOLs: Volume: Information about the volume displays in AAA-BB-CCC(XX:YY:ZZ) format. AAA: Port ID (cluster and channel number) BB: Group number of host group CCC: LU number XX:YY:ZZ: LDKC number:CU number:LDEV number
An LDEV number that ends with a pound or gate symbol (#) indicates that the LDEV is an external volume (for example, 00:00:01#). An LDEV number that ends with a letter X indicates that the LDEV is a virtual volume used by XP Thin Provisioning (for example, 00:00:01X). For details regarding the external volumes, see the HP StorageWorks XP24000/XP20000 External Storage Software User Guide. For information about XP Thin Provisioning, see the HP StorageWorks XP24000/XP20000 Thin Provisioning Software User Guide.

On the Pairsplit dialog box, select the copy pace from the Copy Pace list for all pairs being split. The copy pace is set for all pairs being split. If you change the setting, the last setting will become effective.
Select the split type from the Select Split Type list for all pairs being split. The split type is set for all pairs being split. If you change the setting, the latest setting is applied to all pairs.
When the Pairsplit dialog box displays the desired pairs, click OK to reflect all pairs to the Preview List on the Pair Operation window. Use the Delete command selected from the menu (that displays by right-clicking) to remove any pairs from the Pairsplit Volume List.
On the Pair Operation window, click Apply to apply the pairsplit operations set in the Pairsplit dialog box to the storage system. When the pairsplit operations start, the Pair Operation window shows the new pairs with COPY(SP) or PSUS(SP) status and the progress (%) of the update copy operations. The PSUS status is displayed right away if there were no pending update copy operations.
Performing Pair Creation and Pair Splitting
The Pairsplit dialog box can also be used to simultaneously create and split new XP Business Copy pairs. CAUTION: The P-VOL and S-VOL are synchronized only when the pair status changes from COPY(SP) or PSUS(SP) to PSUS. Due to the XP Business Copy asynchronous update copy operations, this status transition can take several minutes. If you want the S-VOLs you are intending to split to be identical to the P-VOLs, stop all write operations to the P-VOLs before creating and splitting the pairs. This ensures that there are no updates to the P-VOLs while the pairsplit operations are synchronizing the S-VOLs to the P-VOLs. 1. 2. Go to the Pair Operation window, and select the desired port or host group in the Tree to filter the volumes displayed in the Volume List. Select the SMPL volumes that will be the P-VOLs of the new pairs to be created and split, right-click the selected P-VOLs to display the menu, and then select the Pairsplit command to open the Pairsplit dialog box. On the Pairsplit dialog box, select the copy pace from the Copy Pace list. Select Quick Split or Steady Split from the Select Split Type list. Specify the S-VOL that you want to form an L1 pair with each P-VOL by performing the following the steps: a. From the Pairsplit Volume List, select the desired P-VOL. b. From the Select MU list, select the MU number (0, 1, or 2) for the L1 pair to be created. c. From the Port list in the Select S-VOL box, select the desired S-VOL port. d. Select the Reserved check box in the Reserved box to make the reserved volumes appear on the S-VOL List. e. From the S-VOL List, select the volume you want to use as the S-VOL of the pair you are creating. You can also select the S-VOL from unreserved volumes, because once you select an unreserved volume, the storage system will automatically set its reserve attribute and make it a reserved volume.

Click OK to reflect the settings displayed in the Pairresync dialog box to the Preview List on the Pair Operation window. If you try to perform the quick restore operation to the pair you select from the Pairresync Volume List that is composed of volumes stored in multiple cache logical partitions (CLPRs), a message asking you whether you want to click OK and continue the operation will appear. Click OK if you do, or click Cancel to discontinue the quick restore operation.
Repeat steps 6 through 7 until the Preview List on the Pair Operation window displays the desired pairs (settings).
9. Make sure to verify that the S-VOLs are offline before starting the pairresync operations. 10. On the Pair Operation window, click Apply to resynchronize the specified pairs. The Pair Operation window displays the results of the pairresync operations (that is, pair status changed to COPY(RS), COPY(RS-R), or PAIR) and the progress (%) of the update copy operation. The pair status will change to PAIR right away, if the update copy operation is not necessary. CAUTION: When reverse or quick restore resync operation ends abnormally, or Pairsplit-E (PSUE) is requested during reverse or quick restore resync operation, the pair status changes to PSUE. The P-VOL of the PSUE pair is read- and write-enabled for all hosts; however, the data on the P-VOL is not guaranteed. The S-VOL of the PSUE pair remains write-disabled (read-only); however, the data on the S-VOL is not guaranteed. Even when reverse or quick restore resync operation ends abnormally, or Pairsplit-E (PSUE) is requested during reverse or quick restore resync operation, the status of other XP Business Copy pairs that share the same P-VOL does not change.

Deleting Pairs

The Pairsplit-S dialog box (see Figure 36 (page 88)) allows you to delete the pairs. The Pairsplit-S is an operation to stop copying data into the S-VOL of an XP Business Copy pair, and set the status of the P-VOL and S-VOL back to SMPL volumes. Figure 36 Pairsplit-S Dialog Box
The Pairsplit-S dialog box consists of the following components. Pairsplit-S Volume List The Volume List located on the upper side of the Pairsplit-S dialog box displays the following information pertaining to the P-VOL and S-VOL of the pair you want to delete: P-VOL: Information about P-VOL displays in AAA-BB-CCC(XX:YY:ZZ) format.

AAA: Port ID (cluster and channel number) BB: Group number of host group CCC: LU number XX:YY:ZZ: LDKC number:CU number:LDEV number
The OK button adds the operation settings to suspend the selected pairs displayed in the Pairsplit-S Volume List to the Preview List on the Pair Operation window. You must click Apply on the Pair Operation window to apply the Pairsplit-S operation displayed in the Preview List to the storage system.
The Cancel button cancels the operations set in the Pairsplit-S dialog box and closes the dialog box. To synchronize the P-VOL and S-VOL before deleting the pair: a. Wait until all write I/Os to the P-VOL are complete. b. Set the P-VOL offline from the host server to prevent the P-VOL from being updated during or after the Pairsplit-S operation. c. After the P-VOL is offline, suspend the pair to copy all pending updates to the S-VOL. When the pair status changes to PSUS, the P-VOL and S-VOL are synchronized. Go to the Pair Operation window, and select the desired port or host group in the Tree to filter the volumes displayed in the Volume List. Select the pairs you want to delete, right-click while selecting the pairs, and then select the Delete command from the menu that appears by right-clicking. The Pairsplit-S dialog box displays.
To delete XP Business Copy pairs, follow the procedure below: 1.
On the Pairsplit-S dialog box, select the pairs you want to delete, and click OK to reflect the settings to the Preview List on the Pair Operation window. To remove a pair in the Pairsplit-S Volume List, select and right-click the pair you want to delete, and then select the Delete command in the menu.
On the Pair Operation window, click Apply to delete the specified pairs or volumes. The Pairsplit-S operation settings displayed in the Pairsplit-S dialog box will be applied to the storage system, and the Pair Operation window will display the results of the Pairsplit-S operations.
Viewing Detailed Volume and Pair Information
The Detail dialog box (see Figure 37 (page 90)) displays information such as emulation types or status of the selected volume or pair. To display the Detail dialog box: 1. 2. 3. Select a volume or an XP Business Copy pair from the Volume List of the Pair Operation window. Right-click the selected volume or pair. A menu displays. Select the Detail command from the menu. The Detail dialog box displays. If the P-VOL of the selected pair has two or more S-VOLs that share the same P-VOL, all S-VOLs are displayed on the Detail dialog box. If you select the Detail command when you are selecting an XP Snapshot pair, the displayed Detail dialog box will be different from that of displayed when you select an XP Business Copy pair. For details, see the HP StorageWorks XP24000/XP20000 Snapshot User Guide.

Close button Closes the Information dialog box.
Viewing Pair Operation History
The History window (History Window (page 59)) displays history of XP Business Copy operations. To see the history: 1. Display the History window. If you are already displaying the other window shown by a tab, click the History tab. For information about how to display the History window directly by starting up Remote Web Console, see Starting XP Business Copy (page 52). If some of the pairs include LUSE volumes, or if the total number of the following pairs and migration plans is 500 or more in the storage system, you may need to wait for a while until the History window displays operation history. 2. 3. XP Business Copy pairs XP Snapshot pairs ShadowImage for Mainframe pairs FlashCopy Mirroring relationships FlashCopy Mirroring V2 relationships Migration plans of XP Auto LUN
See the Business Copy History list in the upper area of the History window. To change the displaying order, click a column title in the list. The list will be sorted based on the items in the clicked column. If there are more than 16,384 records of operations, the list will be divided into multiple pages and only the list that is currently displayed will be sorted. If you click the same column title again, you can switch the sorting order (Ascending or Descending).
If the information on the list is not updated, click File and then Refresh on the menu bar of the Remote Web Console main window. The list will be updated to the latest information.
For operations involving the copying process, the History window does not display information about the operations until the copying process starts. If you perform an operation on a pair before the copying process starts, the History window will not display information about the operation. 5. If there are many records of operations, click the scroll button. The list will scroll and you will see the operation history that was not previously displayed. If you click and drag down the frame border that divides the History window into upper and lower panes, you can expand the display area of the list. 6. If there are more than 16,384 records of operations, click Next. The list displays subsequent records of operations. If you click the Previous button, the list switches to the previous page. If there are 16,384 or fewer records of operations, you cannot click Previous and Next. The storage system saves up to 524,288 records of latest operations.

7 Troubleshooting

This chapter provides troubleshooting information for XP Business Copy and instructions for calling technical support. Troubleshooting (page 97) Troubleshooting When Using RAID Manager (page 98) Calling HP Technical Support (page 106)

208a 208c 2093

100 Troubleshooting
Error Code (SSB1) b9a0/b9a1/b9a2/ b9a5/b9a6/b9ae/ b9af 2097 Error Code (SSB2) 2094 Error Contents The volume specified as a P-VOL was an S-VOL of an XP Continuous Access asynchronous pair. Because the consistency time of the consistency group is not equal to the consistency time of the XP Continuous Access asynchronous pair, the Split operation was rejected. When you performed the quick restore command, the quick restore operation was rejected because of one of the following reasons: The P-VOL of the XP Business Copy pair was an XP Thin Provisioning V-VOL and the S-VOL of the XP Business Copy pair was a normal volume. The P-VOL of the XP Business Copy pair was a normal volume and the S-VOL of the XP Business Copy pair was an XP Thin Provisioning V-VOL. 209b 209c 209e 20a0 Because the emulation type of only one of volumes in the XP Business Copy pair was OPEN-0V, the quick restore operation was rejected. Because the updated information about system configuration was being backed up, the quick restore operation on the volume was rejected. Because the volume specified as the P-VOL was a FICON Data Migration volume, the pair operation was rejected. The specified pairs contain the volumes of the XP Continuous Access asynchronous pairs. Because the CLPRs of the P-VOL and S-VOL of the specified pair were different, the quick restore operation was rejected. Because the P-VOL was the XP Thin Provisioning V-VOL whose capacity was increasing, the create pair operation was rejected. Because the S-VOL was the XP Thin Provisioning V-VOL whose capacity was increasing, the create pair operation was rejected. Because the specified consistency group number was being used by XP Snapshot, the pair operation was rejected. Because the volume specified as the P-VOL was an XP Thin Provisioning V-VOL and its zero data area was being discarded, the pair creation was rejected. Because the volume specified as the S-VOL was an XP Thin Provisioning V-VOL and its zero data area was being discarded, the pair creation was rejected. Because the volume specified as the P-VOL was an XP Thin Provisioning V-VOL and its capacity was increasing, the pair creation was rejected. Because the volume specified as the S-VOL was an XP Thin Provisioning V-VOL and its capacity was increasing, the pair creation was rejected. Because the volume specified as the P-VOL was the S-VOL of FlashCopy Mirroring V2, the pair operation was rejected. Because the volume specified as the S-VOL was the P-VOL or the S-VOL of FlashCopy Mirroring V2, the pair operation was rejected.

20a2 20a3 20a9 20aa

20b0 20b1 22f6 22f7
Error Code (SSB1) b9a0/b9a1/b9a2/ b9a5/b9a6/b9ae/ b9af 2301 Error Code (SSB2) 22f9 Error Contents Because the volume specified as the S-VOL was the P-VOL or the S-VOL of FlashCopy Mirroring V2, the quick restore operation or the reverse copy operation was rejected. The pair operation was rejected because of one of the following reasons: Shared memory is not allocated. XP Business Copy is not installed. 2302 Because the volume specified as the P-VOL or the volume specified as the S-VOL was not the top volume of the LUSE volume, the pair operation was rejected. Because the LBA size of the specified P-VOL was not the same as the size of the specified S-VOL, the pair operation was rejected. Because the number of pairs exceeded the maximum number of pairs, the pair creation was rejected. Because the volume specified as the S-VOL was the P-VOL of the XP Business Copy pair whose MU number is 0, the pair creation was rejected. Because the pair was being suspended or deleted, the pair operation was rejected. The pair operation was rejected due to one of the following causes: 1. Because the specified consistency group number had already been used for the L1 pair, the pair creation was rejected. 2. Because the specified consistency group number had already been used for the L2 pair, the pair creation was rejected. 3. Because the volume specified as the P-VOL was the S-VOL of the pair that was being split by quick split, the pair creation was rejected. 4. Because the VLL setting of the P-VOL was different from that of the S-VOL, the quick restore operation was rejected. 5. Because the specified P-VOL and S-VOL were the FlashCopy Mirroring pair, the pair operation was rejected. 6. Because the pair status of the specified P-VOL and S-VOL was PSUE, the quick restore operation or the reverse copy operation was rejected. 7. Because the specified P-VOL and the S-VOL was the L2 pair, the quick restore operation or the reverse copy operation was rejected. 8. The At-Time Split operation on a consistency group was rejected because some of the pairs in the consistency group were being resynchronized, being split, or already suspended. 9. Because the pair status of the P-VOL, the S-VOL, or both showed that the pair could not receive the issued command, the pair operation was rejected. Because the volume specified as the S-VOL was online to the host, the pair operation was rejected. Because the volume specified as the S-VOL was the S-VOL of another XP Business Copy pair whose pair status was PSUS, the pair creation was rejected.

QuickSpecs

Overview
HP StorageWorks System Copy Software for SAP
Have you ever wanted a faster, automated way to create copies of your SAP environment without going through the manual steps, administrator involvement, and production downtime? Have you wondered if your system copies accurately represented the data in production and could meet the customer and business objectives? Take the pain and guesswork out of managing the system copy process with an automated system copy solution from HP. HP StorageWorks System Copy Software for SAP provides large organizations an easier way to create full system copies of their production databases for testing and development. By automating the multiple steps involved in the copy process, System Copy can save hours or days of time and effort. And by integrating with HP Business Copy software, downtime to the production database is eliminated. With HP System Copy, SAP customers can create copies more frequently to test and validate in-house developments, with real business data, in less time, and at a lower cost. For more information, please refer to: www.hp.com/go/systemcopy Illustration of HP StorageWorks System Copy Software for SAP

DA - 13339

Worldwide Version 2 November 16, 2009

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What's New
HP System Copy can now be used on your HP Enterprise Virtual Arrays (EVAs) Integrates with HP Business Copy EVA Software: Snapshot (allocated and/or space efficient) and Snapclone (full) Supports XP Snapshot functionality for greater space efficiency Integrates with both HP XP Thin Provisioning Software and HP XP External Storage Software Support for Windows 2003/2008 w/Oracle 10g or MS SQL 2008/2005 on both the XP and EVA arrays Central Management Station can now run on Hyper-V or VMware Virtual Machine

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Models
HP StorageWorks System Copy Software for SAP SKUs
Unlimited System Copies within single array HP StorageWorks System Copy Software for SAP Media and LTU HP StorageWorks System Copy Software for SAP E-Delivery Media and E-LTU NOTE: Electronic software is available in all countries except China and Japan. For China and Japan should order the physical equivalent. Unlimited System Copies among all XP disk arrays in the data center HP StorageWorks System Copy SW for SAP Media and Unlimited LTU HP StorageWorks System Copy SW for SAP Unlimited E-Delivery Media and E-LTU NOTE: Electronic software is available in all countries except China and Japan. For China and Japan should order the physical equivalent. Upgrade SKUs HP StorageWorks System Copy Software for SAP Unlimited Upgrade LTU HP StorageWorks System Copy Software for SAP Unlimited Upgrade E-LTU NOTE: Electronic software is available in all countries except China and Japan. For China and Japan should order the physical equivalent. TA683A TA683AAE

TA684A TA684AAE

TA685A TA685AAE

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At A Glance
Challenges that SAP Customer Face Today
SAP customers today face large and growing systems. Trying to keep up with that growth causes an increase maintenance expenses. Yet, it is important to test and validate in-house developments with real business data. Developing code on out-dated user data, testing new applications on custom created data before you roll changes into a production system, or training new users on demo data is the recipe for disaster. In today's dynamic world it is very important to develop, test, and train on data that is "production like" and accurately represents the data in production. However, because of your 24/7 business, creating copies of your SAP production environment that can be difficult because often it means downtime. Minimizing the downtime of the production data when doing a system copy is becoming more and more important. The demand to simulate new business situations is also ever present. But, with so many administrators depending on each other to create copies, the time to create a new copy of a system is extended and costly.

HP System Copy Software Key Features and Benefits
HP StorageWorks System Copy Software for SAP solution was developed to reduce the time and resources involved in making copies of production SAP systems for training, development, quality assurance or test purposes. This solution allows a SAP administrator to create, configure and run a full system copy job in less than a few hours compared to days. HP System Copy helps SAP customers put information to work by allowing them to test and validate in-house developments with real business data from their production environment-without impacting their key business processes. KEY FEATURES An online, full system copy of the SAP production database can be performed without any production downtime Space-efficient Snapshots, Snapclones or Multisnaps can also be performed without any production downtime Automates the multiple manual steps typically involved in setting up and creating the system copy Integrates with HP Business Copy software to eliminate downtime Automates the renaming and reconfiguration of the new SAP instance, as well as presents the copy to a target system. Can be used with SAP Test Data Migration Server (TDMS) for data extraction
Save hours of time and reduce costs by automating the steps in the system copy process
BEGIN YOUR SAP DEVELOPMENTS FASTER HP System Copy automates many of the manual steps that were required when creating copies of the SAP database. This automated process can reduce your overall effort by hours, if not days, of time. REDUCE THE EFFORT AND COORDINATION OF ADMINISTRATORS Creating full-system copies of SAP instances typically requires the coordination of three different administrators (SAP, Storage, and Database). With HP System Copy, only the SAP administrator needs to be involved in copy process, making the overall process much more efficient. MINIMIZE THE AMOUNT OF ERRORS Manually backing up and restoring the SAP system can introduce errors. Since HP System Copy automates many of the manual steps involved in the copy process, many of the errors that could be introduced in the manual steps are now reduced. SIMPLIFY DATABASE MANAGEMENT System Copy also automates the renaming and reconfiguration of the new SAP instance, as well as presents the copy to a target system.

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Eliminate the downtime of SAP production databases
CREATE COPIES WITHOUT EXPERIENCING DOWNTIME Integrates with HP StorageWorks Business Copy Software that uses array-based replication technologies that do not interfere with host-level operations. Test new applications on point-in-time copies without affecting your production systems. DEPLOYMENT FLEXIBILITY HP Business Copy Software can create full copies in separate locations within the array so that accesses to the copy will have no impact on the original production volume. You can create, suspend, and delete these copies as needed.

Increase your ability to create new business and make better decisions
TEST AND VALIDATE IN-HOUSE DEVELOPMENTS WITH REAL BUSINESS DATA Development, Testing, Quality Assurance, and Training systems lack accurate data, thus, testing of new software or applications is often not as good as it could be. HP System Copy assures that your testing environment meets customer and business objectives by testing with "production-like" data. PERFORM SYSTEMC COPIES MORE FREQUENTLY Quickly and easily create new systems for decision support of new business requirement. System Copy provides a solution to those who struggle with the rising cost of pushing copies of production SAP databases down to support nonproduction operations (such as testing, training, and development). PROVIDES A REPEATABLE PROCESS System Copy provides a repeatable processes that can support effective generation of new systems
Basic Steps of the System Copy Process
Once you go through the "Configure" steps below, the Start Job, Create Copy, Present, and Post Processing steps are automated. You can then go through the steps to delete the copy if desired after you have used the copy. Configure Setup configuration files for SAP installer (SAPinst) Add Host and SAP entities to configuration using GUI Create storage pool on array for target devices Create Copy Configuration Create Copy Job Start Job Check Configuration Create BC copy pairs Wait/fast split Create Copy Database begin backup Suspend BC pair Database end backup Suspend Archive Run export on Source (Java only) Present Import volume groups on target Mount file systems Update permissions Post Processing Change DB SID Start DB DA - 13339 Worldwide Version 2 November 16, 2009 Page 5
Run SQL scripts to disable batch jobs, clear RFC destinations, clear instance specific tables, etc. Change SAP SID (SAPinst) Delete System Copy User must stop target SAP system Unmount and export file systems Delete BC replication pair Move target devices from Target back to S-vol pool

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Product Highlights
Automated Copy Process HP System Copy for SAP software to automate the process of creating the copy from production, this includes: 1. 2. 3. 4. Creating the replication pair on the array (using XP or EVA Business Copy) Suspending the replication group, with interaction with database, Present the file system and devices to a temporary target system Rename and recover the database and SAP instance.
Renaming and Reconfiguring
System Copy Software also automates the renaming and reconfiguration of the new SAP instance, as well as presents the copy to a target system.
Online, Full or Spaceefficient System Copy
HP System Copy Software integrates with HP StorageWorks Business Copy to create a full copy of your SAP instance without experiencing downtime to that environment. System Copy Software also integrates with both XP and EVA Snapshot functionality to non-disruptively create point-in-time copies to reduce the amount of data being copied.

Simple GUI Interface

The Java-based GUI application integrates with HP StorageWorks HP Business Copy Software (Business Copy) to configure and manage the copy processes for SAP instances in the landscape.
Keeps Production Systems A full or space-efficient system copy of the SAP production database can be performed without any production downtime. Integrates with HP Business Copy software to eliminate downtime. Operating

Integrates with TDMS

HP System Copy presents the copy of the production system to the TDMS server for data extraction while the production system remains fully operational.
Modifies the SAP Instance HP System Copy modifies the SAP instance to prevent interaction with any other system, and then uses the SAP installation program (SAPinst) to install and configure the new SAP instance on the target server. Electronic Software Delivery Electronic software is now available in most countries. HP recommends purchasing electronic products over physical products when available for faster delivery and the convenience of not having to manageeither file away or throw away-confidential paper licenses. For more information, please contact an HP representative.

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Software Components
The System Copy Solution Components
Central management server (CMS): A Windows-based system running the System Copy software. The CMS must have a Fibre Channel connection with all HP disk arrays that are used in the configuration, and manages the replication pairs using a standard command device. The management server executes commands on both the source and target system using secure remote shell commands over an IP network. system: Source system A physical server that is the source for the System Copy processes, normally the production SAP system, but could also be any other non-production system. system: Target system The physical host that hosts the copy of the source system. The SAP instance is copied here when you run a copy job. instance: SAP instance For the purposes of System Copy, a physical or virtual host that is the source of the SAP system. Initial System Copy Setup Source system with SAP running Target System with Oracle pre-installed and "hostgroup" created on array A central management server with the HP System Copy Software for SAP installed and access to array and command device Open secure shell (SSH) communication between management server and source/target HP StorageWorks XP or EVA Business Copy software licenses installed A Pool of storage for replication targets "svol" and "shadow" host group HP StorageWorks HP Business Copy Software HP StorageWorks XP Business Copy software is required when using HP System Copy Software for SAP on your HP XP Disk Array. HP XP Business Copy Software can create copies in physically separate locations within the array so that accesses to the copy will have no impact on the original production volume. HP System Copy automates this copy process. HP StorageWorks XP Business Copy Software is licensed on the total used capacity of all source and copy volumes. XP Business Copy Software licensing model must be followed when using the System Copy Software. For more information on XP Business Copy, please visit: http://h18006.www1.hp.com/products/storage/software/xpbusscopy/qa.html HP StorageWorks Business Copy EVA is required when using HP System Copy Software for SAP on your HP EVA Disk Array. EVA Business Copy Software can create copies in physically separate locations within the array so that accesses to the copy will have no impact on the original production volume. HP System Copy automates this copy process. For more information on Business Copy for EVA, please visit: http://h18006.www1.hp.com/products/storage/software/bizcopyeva/index.html

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Compatibility
Environment Prerequisites
SAP ERP 6.0 (Dual stack: ABAP, Java), CRM 5.0, SRM 5.0 HP StorageWorks XP24000, XP20000, XP12000, or XP10000 Disk Array Logical Volume Manager (LVM) XP Open-V (device emulation) HP StorageWorks EVA 8400/6400/4400, EVA 8100/6100/4100, EVA 8000/6000/4000 HP StorageWorks XP or EVA Business Copy Software HP-UX v.11iv2 or 11iv3 or Windows 2008 or 2003 Oracle 10g or MS SQL 2008/2005 Database Management Station (provided by customer) Windows 2003 SP2, R2 - 32/64-bit (Intel) Windows 2003 SP2 - IA64 (Itanium) Windows 2008 SP1 - 32/64-bit (Intel) Supported on VMware Supported on Hyper-V

Licensing

HP StorageWorks Business Copy licensing must be followed when using System Copy Software. XP Business Copy licensing is based on the sum of all P-VOLs, S-VOLs (full copies). Business Copy for EVA follows a band structure pricing. For more information on XP Business Copy Licensing see the XP Software QuickSpecs at http://h18000.www1.hp.com/products/quickspecs/12066_div/12066_div.pdf. For more information on Business Copy for EVA licensing see the Business Copy EVA QuickSpecs at http://h18000.www1.hp.com/products/quickspecs/11616_div/11616_div.pdf. System Copy Software follows a simplified licensing structure as follows: HP StorageWorks System Copy Software for SAP Media and LTU Unlimited System Copies within single XP or EVA array HP StorageWorks System Copy SW for SAP Media and Unlimited LTU "Unlimited System Copies" covers all supported disk arrays in the data center that are connected to the central management station that runs the System Copy Software. A corporation may have several data centers. Each data center within the corporation requires its own Unlimited LTU license. HP StorageWorks System Copy Software for SAP Unlimited Upgrade LTU Upgrade SKU

Distribution Media

Documentation
HP StorageWorks System Copy Software for SAP is available as a media and electronic delivery installation. A 60-day trial version is also available on the HP Web site for download at: http://h20392.www2.hp.com/portal/swdepot/displayProductsList.do?category=SWSDED Kit. The Documentation CD-ROM includes the online Help & User Guide (HTML files) and print-based documentation (PDF files). No printed documents are in the kit, other than the Read Me First. On HP.com, print-based documents are contained in a zip file on the BC Drivers and Software page. They are also available as individual documents on the BC Technical Documentation page at: http://h20000.www2.hp.com/bizsupport/TechSupport/Product.jsp?lang=en&cc=us&contentType= &prodTypeId=18964&prodCatId=304619

HP Web Site

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Title Release Notes CDROM * Online Help * Installation & User Guide *

HP Web *

Site Description Last minute information that users should know before installing the System Copy software. Online help (immediate assistance) for System Copy software. Installation procedures, general user guide and troubleshooting for System Copy software.

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Configuration Information
HP Services and Support For increased uptime, productivity and ROI -HP Care Pack packaged services for Storage These days, you need to get the most out of your storage investment-you can't afford not to. When you buy HP storage products and solutions, it's also a good time to think about what levels of service and support you may need. To help take the worry out of deploying, designing, maintaining, and managing your environment, we've designed a portfolio of service options that are as: flexible, reliable and scalable as your storage. Unlike storage-only vendors, we take a holistic approach to your entire environment, bridging storage, servers, blades, software and network infrastructures with our HP Care Pack packaged services for Storage. Protect your business beyond the warranty When it comes to robustness and reliability, standard warranties on today's computing equipment have matured just as the technologies have matured. Good news on some fronts-but also a source of potential problems and subsequent consequences that come from depending on standard warranties alone. Standard warranty protects against product defects and some causes of downtime- but not the business. By using a standard approach to warranty uplifts, such as HP Care Pack Services, you can reduce downtime risks and be more certain of operational consistency for both mission-critical and standard business computing. Simply put, HP Care Pack Services normalize the warranty of combined products - helping you proactively guard against unplanned downtime. Extending warranties with HP Care Pack Services For cost-effective upgrading or extending your standard warranty, HP Care Pack Services offer a suite of standard reactive hardware and software support services that are sold separately, or combined as with our Support Plus and Support Plus 24 services. The portfolio also provides a combination of proactive and reactive services, such as Proactive 24 Service and Critical Service. In addition, with HP Proactive Select we offer an innovative approach to service delivery that gives you the flexibility to acquire the specific proactive services you need today, then add services as your needs evolve. HP Proactive Select offers a broad set of technical or per-event type service options - including server, storage, and network, SAN device, and software, environment, installation and education services. Services that you can mix and match depending on your specific requirements, from preliminary planning and equipment delivery to installation, configuration, integration, and testing, through every level of ongoing support. Our HP Care Pack packaged services for Storage assures help when you need it most. And for many products, post-warranty HP Care Pack Services are available when your original warranty has expired. HP Storage Services: Offering reliability, flexibility and value-just like your storage HP Storage Services offers a full spectrum of customer care, from technology support to complex migrations to complete completely managed services. HP Factory Express provides customization, integration and deployment services for turnkey solutions. HP Education offers flexible, comprehensive training on storage networking, disk storage systems, and storage software to help your IT staff get the most out of your investments. And HP Financial solutions extend innovative financing and asset management programs to cost-effective buy, manage and eventually retire your older equipment. HP Storage Services, the trusted business technology experts who manage your technology in action, because when technology works, business works. http://www.hp.com/hps/storage NOTE: Care Pack Services availability may vary by product and country. HP Care Pack Services are sold by HP and HP Authorized Service Partners: Services for customers purchasing from HP or an enterprise reseller are quoted using HP order configuration tools. Customers purchasing from a commercial reseller can find HP Care Pack Services at http://www.hp.com/go/lookuptool

Software Warranty

HP warrants only that the Software media will be free of physical defects for a period of ninety (90) days from delivery.

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Software Product Services Product Support gives the customer access to HP's experienced technical support resources as well as access to HP's Information Services database for support on a variety of multi-vendor/multi-platform software products. Product support includes escalations and problem coordination with the appropriate engineering group. HP offers a variety of options to allow you to tailor your product service to meet the needs of your organization. Basic services on products can be uplifted from day one to ensure you receive the service you need when you need it.
Software Product Services One year of Software Support 24 x 7 HP Care Pack Service (includes software technical support 24 x 7 Included with the Product and software product and documentation updates) is included with the product except for the Workgroup Editions. For the Workgroup Editions, software product support services are purchased separately. 1 year 2-hour response for software issues, includes phone-in assistance, License to Use, rights to new versions, documentation and access to the IT Resource Center
For bundled Software Support (24x7)
Your HP storage product includes software updates and comprehensive round-the-clock support to enhance the performance and availability of your software. Experienced Response Center engineers provide trustworthy advice on issues such as software features and use, problem diagnosis and resolution, and software defect identification. 24x7 Software support benefits include: Improved productivity of system managers and operators Improved system performance and reduced downtime due to software defects Expedited problem resolution through expert-level technical resources Software and documentation updates Electronic access to essential product and support information

Recommended Support

Recommended HP Care Pack Services for optimal satisfaction with your HP product. 3-Year HP Critical Service When downtime is not an option, HP Critical Service (CS) provides a complete support solution designed for businesses that run essential mission-critical applications, which cannot tolerate downtime without a significant business impact. This 3-year, comprehensive service provides the right combination of proactive and reactive support designed to improve availability and performance across your IT infrastructure. With fewer interruptions and less downtime, you will lower costs and gain competitive advantages in the marketplace. HP Critical Service provides highly-trained professionals with world-class skills and a commitment to understand both your enterprise technology requirements and your business objectives. In today's new era of business technology, technology must produce thousands of business outcomes. Today's HP Technology Services portfolio helps customers manage their technology in actionbecause when technology works, business works. Boost business productivity through increased storage availability and decrease business losses caused by IT downtime Reduce risk and improve efficiency by proactively managing changes across the environment with no interoperability gaps Resolve complex problems quickly through direct access to HP Services expertise and singlesource support from a team familiar with business and technology infrastructure Free IT staff to focus on strategic business issues and increase customer satisfaction

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Recommended Deployement
http://h20195.www2.hp.com/v2/GetPDF.aspx/5982-0079EN.pdf HP Data Replication Solution Services To help you safeguard your critical business information, HP Data Replication Solution Services, provides efficient deployment and configuration of real-time data mirroring between local and remote arrays. These services provide scalable deployment and configuration of the HP Business Copy real-time data mirroring or Snapshot features and of the HP Continuous Access real-time data mirroring between a local and a remote disk array. In today's new era of business technology, technology must produce thousands of business outcomes. Today's HP Technology Services portfolio helps customers manage their technology in action-because when technology works, business works. Confidence that in the event of an outage or disaster, the business will be able to access critical data Increased control and efficiency by integrating data replication software with IT management applications By engaging HP to implement data replication, customers' IT staff can stay focused on their core tasks and priorities, resulting in less impact to the business Professional replication planning that aligns with customer's business needs and implementation that reduces project execution time, risk to the storage environment and helps ensure issues are avoided http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-7875EN.pdf

Related Services

Related HP Care Pack Services that will enhance your HP product experience. 3-Year HP Proactive 24 As an alternative to our recommended support level, for customers who want enhanced operational effectiveness and proactive problem identification: HP Proactive 24 Service (P24) integrates hardware and software support to help you improve the stability and operational effectiveness of your IT environment. An HP Account Manager acts as your primary point of contact to ensure that HP meets your support needs effectively. P24 provides the maximum value when multiple technologies in the environment (e.g. servers, storage, SAN and the network), are all covered. It provides an environment-wide view and consistent support of all of these components which affect stability of your key applications. Choose P24 when you want to: enhance operational effectiveness with proactive problem identification and recommendations from HP partner with technical experts who help coordinate support, provide hands-on assistance, and share knowledge with your staff rapidly access support and expertise spanning your environment obtain personalized services tailored to your business environment and critical success factors anticipate necessary change - and execute it correctly the first time efficiently manage infrastructure resources to meet your performance objectives http://h20219.www2.hp.com/services/cache/11157-0-0-225-121.html HP Mission Critical Enhancement for SAP

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For customers who want to proactively address performance and availability issues in SAP environments: SAP solutions are increasingly critical for delivering the superior service levels today's internal and external customers demand. That means you need to keep your SAP applications available 24x7. You need to optimize SAP performance and security. You need to implement both business-driven and ITdriven change rapidly - without putting SAP-related operations at risk. And you need to recover in a hurry whenever problems occur. HP can help you realize these vital objectives through: Mission critical and proactive services expressly enhanced for SAP environments and readily tailorable to your specific needs Proactive problem prevention and rapid problem resolution from onsite and offsite experts with indepth knowledge of your SAP environment's hardware and software A unique joint support approach, with HP and SAP professionals joining forces to provide aligned service concepts and coordinated execution plans http://h20195.www2.hp.com/v2/GetPDF.aspx/5982-1925EN.pdf
Available HP Care Pack Services
HP Care Pack Services. Scalable, Flexible, Dependable. Like your storage. Your storage is evolving. Get scalable support that evolves with it. HP Care Pack Services is an easy-tobuy, easy-to-use portfolio of packaged services covering your lifecycle needs. You can rely on our highly skilled, HP certified professionals to offer a breadth of expertise across leading storage technologies, and work side by side with you for optimal results. Partner with HP Technology Services to boost availability and avoid costly downtime by mitigating technology-related business risks. To help take the worry out of deploying, supporting and managing your storage technologies, we've designed a portfolio of service options that are as flexible, scalable and affordable as our storage. Protect your business beyond the warranty Standard warranty protects against product defects and some causes of downtime. HP Care Pack Services helps you proactively guard against unplanned downtime which can reduce your productivity and profitability. By using a standard approach to warranty uplifts, such as HP Care Pack Services, customers can be certain of consistency of operations for both mission-critical and standard business computing. Extending warranties with HP Care Pack Services The key to normalizing the warranty of combined solutions-is making service uplift simple: HP Care Pack Services. This portfolio of predefined packages, extending across the entire IT lifecycle, offering consulting, education, technical support, optimization, risk assessment, and more. It's entirely flexible allowing customers to extend the cover to the precise level of support required. Customer's standard hardware warranty, for example, can be upgraded to next-business-day response, to same-day coverage, or even to a committed six-hour call-to-repair service available 24 hours every day of the week. Provide consistent, predictable levels of support across your entire department or business Give you direct access to proven technical and problem-solving expertise Offer a choice of response-time and repair-time commitments Are available whenever and wherever you do business For many products, post-warranty HP Care Pack Services are available when your original warranty has expired. Choose the support levels that meet your business requirements, from basic to mission-critical. In the new world of business technology, when your technology has to work for your business to work,

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who can you trust to make your technology work? HP Technology Services, the trusted business technology experts who manage your technology in action, because when technology works, business works. http://www.hp.com/hps/storage NOTE: Care Pack Services availability may vary by product and country.

eSupport

HP eSupport is a portfolio of technology-based services that assist you with managing your business environment - from the desktop to the data center. Support Portal The HP support portal provides one-stop access to the information, tools and services you need to manage the daily operations of your IT environment. Features include: Access to self-solve tools (including search technical knowledge base) Efficient logging and tracking of support cases Collaboration with other business and IT professionals Download of patches and drivers Access to diagnostic tools Proactive notification of relevant information Access to certain features of the support portal requires an HP service agreement. To access the support portal, visit http://www.hp.com/support
Customer Technical Training
Consider education as an integral part of your strategy to get the best return on investment for your HP storage solution. HP offers a variety of training courses on storage software, networking, archiving and disk storage systems. Our classes are available in many delivery modalities from traditional instructor-led courses at one of our 80 training centers worldwide to on-site training customized to your needs or online. www.hp.com/learn/storage

HP Services Award

HP Services continues to be recognized for service and support excellence by customers, partners, industry organizations and publications around the world. Recent honors and award reflect our services team's dedications, technical expertise, professionalism and uncompromising commitment to customer satisfaction. For a list of all our awards, please visit: http://h20129.ww2.hp.com/services/cache/77318-0-0-225-121.html
Additional Services Information
For more information about HP Care Pack Services for Storage, please visit: http://www.hp.com/hps/storage If you have specific questions, contact your local HP representative. Contact information for a representative in your area can be found at "Contact HP" http://www.hp.com

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Copyright 2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.