SureStore DAT

External Tape Drive

Installation Guide

Tape 5000e/eU, DAT8e/eU DAT24e/eU, DAT40e
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HP SureStore DAT Installation Overview (External Drives)
External DrivesInstallation Overview

Before you start

Check the packing list inside this guide. Check system prerequisites.

page 1-2

Step 1: Check the Drives SCSI ID
Check the tape drives SCSI ID on the SCSI ID switch on the rear panel. If necessary change it from the default of 3 by pressing the indented + or - buttons above and below the SCSI ID number. Use a ball-point pen or similar pointed object. To prevent particle contamination, do not use a pencil. (If you are installing an HP SureStore DAT40 drive onto a UNIX system, check the UNIX configuration switches on the bottom of the drive.)

page 1-5

Step 2: Connect the SCSI Cable
Attach the SCSI cable to the SCSI connector on the rear of the tape drive. If you have an HP SureStore DAT40 drive, connect the multimode terminator to the drives other SCSI connector. and tighten the screws to secure it. For all other tape drives, make sure that the supplied terminator is firmly attached to the drives other SCSI connector and the latches are in place.

page 1-8

Step 3: Connect the Power Cable
Plug the power cable securely into the socket on the rear panel of the drive. Plug the other end of the power cable into the power outlet.

page 1-10

On Completion
Power on the system and check the tape drive is operational. Insert the HP SureStore Tape CD-ROM. It contains drivers, backup software and many useful utilities. Register your tape drive.

page 1-11

Overview

Refer to:

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Copyright 1998-1999 by Hewlett-Packard Limited. The information contained in this document is subject to change without notice. This document contains proprietary information which is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced or translated to another language without the prior written consent of Hewlett-Packard Limited. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages (including lost profits) in connection with the furnishing, performance, or use of this material whether based on warranty, contract, or other legal theory.
November 1999 Part Number: C1555-90921 Printed in the UK
Windows is a U.S. registered trademark of Microsoft Corp. UNIX is a registered trademark of X/Open Company in the U.S. and other countries.

Product Details

Write your tape drive details here so you can find them easily if you need them. Model (type of drive): Model (number): Serial (number): Date purchased/installed: SCSI ID:
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Contents

External DrivesInstallation Overview External DrivesInstallation Overview inside front cover inside back cover
1 Installing an e Model Drive (external)
Before You Start: Check the Contents of the Box 1-2 Before You Start: Check System Prerequisites 1-3 SCSI Host Adapter 1-3 SCSI Cable 1-3 Backup Software 1-4 Step 1: Check the Drives SCSI ID 1-5 Installing and Using HP TapeAssure 1-6 Unix Configuration Switches (DAT40e) 1-7 Step 2: Connect the SCSI Cable 1-8 Step 3: Connect the Power Cable 1-10 On Completion 1-11 Use The Correct Media 1-11 Check Drive Operation 1-11 Insert the HP SureStore Tape CD-ROM 1-13 Register Your Tape Drive 1-16 Limited Warranty Statement for USA, Canada, Australia and New Zealand 1-17
2 Installing an eU Model Drive (external for Unix)
Before You Start: Check the Contents of the Box 2-2 Before You Start: Check System Prerequisites 2-3 SCSI Host Adapter 2-3 SCSI Cable 2-3 Backup Software 2-3 Step 1: Check the Drives SCSI ID 2-4 Step 2: Set the Configuration Switches 2-5 Step 3: Connect the SCSI Cable 2-6 Step 4: Connect the Power Cable 2-8
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On Completion 2-9 Use The Correct Media 2-9 Check Drive Operation 2-9 Insert the HP SureStore Tape CD-ROM 2-10 Register Your Tape Drive 2-13 Limited Warranty Statement for USA, Canada, Australia and New Zealand 2-14
3 Installation Troubleshooting
Save Yourself a Call 3-2 Problems with Your Computer 3-2 Problems with Your Tape Drive 3-3 Other Sources of Information 3-4 HP Tape Tools 3-4 HP SureStore Tape CD-ROM 3-4 HP Web Site 3-4
Index Regulatory Information
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Installing an e Model Drive (external)

Using HP TapeAssure

Note If the program does not work correctly or hangs during processing, there may be a compatibility problem with the SCSI card. The current version of HP TapeAssure may not support Adaptec 1510 cards (6360 chip set) and Symbios cards. 1 Once it is installed, run TapeAssure from the Programs menu in the Windows Start menu. HP TapeAssure will check for the presence of a SCSI controller and its driver software and identify the SCSI IDs of existing SCSI devices. 2 View the current configuration and determine whether you need to change
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the SCSI ID from the default of 3. 3 Exit TapeAssure after you view the SCSI configuration information.
Unix Configuration Switches (DAT40e)
If you are installing a DAT40e on a UNIX system, you may also need to change the configuration switches located on the underside of the drive. (This step applies to any e model that is connected to a UNIX system, but please note that not all UNIX operating systems support e model drives.) 1 Check the UNIX Configuration Instructions in the electronic Users Guide on the HP SureStore Tape CD-ROM for specific advice for your operating system. See page 1-13 for more information about using the HP SureStore Tape CD-ROM. The following table summarizes the typical switch settings for different types of computer, but further details are provided in the electronic Users Guide.
Switch Number System Type Default and most PC systems DEC systems HP systems (Series 700) IBM RS/6000 systems SCO/PC UNIX systems Silicon Graphics systems Sun systems 1 On On On On On On On 2 On On On On On On On 3 Off Off Off Off Off Off On 4 On On On On On On On 5 On On On On On On On 6 On On On Off On Off Off 7 On On On Off On Off Off 8 On Off On On On On On
2 If your UNIX configuration requires it, change the configuration switches located on the underside of the drive from the default settings shown in figure 1.2.
Figure 1.2 Configuration switches (shown in default positions)

= ON = OFF

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Caution To avoid damaging the computer or tape drive, ensure that both are powered off while you attach the SCSI cable. 1 Perform a normal system shutdown and turn off the computer and any connected peripherals. You may need a different cable if your computers SCSI connector does not match the cable supplied with your drive. If you have an HP SureStore Tape 5000e model, a 50-pin narrow SCSI cable is provided. If you have a DAT8e, DAT24e or DAT40e model, a 68-pin wide SCSI cable is provided. This cable has been specified for use with LVD systems up to Ultra2 speeds. If you do not have the appropriate cable for your computer, you will have to order one from your supplier. (For HP part numbers and descriptions, see the electronic DAT Media and Orderable Accessories Guide on the HP SureStore Tape CD-ROM.) 2 Attach one end of the SCSI cable to the computers external SCSI connector. See figure 1.3. Push firmly and secure the cable in place with its retainers (or screws).

Figure 1.3 Connecting the SCSI cable and power cable

SCSI connector

SCSI terminator SCSI cable Power cable
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3 Attach the other end of the SCSI cable to one of the SCSI connectors on the rear panel of the tape drive. (See figure 1.4.) Snap both of the retaining clips over the connector to secure it firmly in place. Note HP SureStore DAT40 drives use screw-in connectors. Tighten the screws to secure the connector. 4 If you have an HP SureStore DAT40 drive, connect the multi-mode terminator to the drives other SCSI connector and tighten the screws to secure it. The multi-mode terminator detects whether the host bus adapter is SE or LVD and automatically provides the appropriate termination. For all other tape drives, make sure that the supplied terminator is firmly attached to the drives other SCSI connector.
Figure 1.4 Rear panel of an external HP SureStore DAT drive

SCSI connector 1

Power switch (shown in OFF position) SCSI connector 2 with terminator fitted

Power socket

Note If you want to attach additional devices to the SCSI bus after the tape drive, you will need to remove the SCSI terminator and attach the next device to this SCSI connector. Make sure that you attach the terminator to the last device in the chain.
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An external HP SureStore DAT drive will operate using any voltage in the range 100240 volts (50-60 Hz). No adjustment is needed. To connect your drive to the power supply, proceed as follows: 1 Make sure that the drive is switched OFF (O side down). The power switch is on the rear panel (see figure 1.3). 2 Plug the power cable securely into the socket on the rear panel of the drive. 3 Plug the other end of the power cable into the power outlet. Note Write the model name, product number, serial number, and SCSI ID of your drive in the front of this guide for future reference. The model name is on the front of the drive and the product and serial numbers are on a label on the bottom of the drive.
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Once you have completed the installation: Make sure you have the correct media. Power on and check that your new drive is operational. Insert the HP SureStore Tape CD-ROM. It contains everything you will need to use your tape drivedrivers, backup software, utilities and user information. Register your tape drive to ensure that you benefit from the full 3-year warranty period.

Use The Correct Media

For optimum performance and storage capacity, use tape cartridges that match your drive's format, and normally use only one cartridge per day. HP SureStore DAT40 drives work best with DDS-4 cartridges. HP SureStore DAT24 drives work best with DDS-3 cartridges. HP SureStore DAT8 drives work best with DDS-2 cartridges. HP SureStore Tape 5000 drives use only DDS-1 cartridges (60-meter or 90-meter). However, most HP SureStore DAT drives are fully backward compatible (apart from the HP SureStore DAT40). The compatibility between drive models and cartridges is summarized in the following table. Shaded boxes show the recommended media for each tape drive.

DDS-meter HP SureStore Tape 5000 HP SureStore DAT8 HP SureStore DAT24 HP SureStore DAT40 2.6 GB* read/write read/write DDS-meter 4 GB* read/write read/write read only 8 GB* read/write read/write 24 GB* read/write 40 GB* DDS-meter DDS-meter DDS-meter
* Capacity assumes 2:1 compression.

Check Drive Operation

1 Switch on the drive and the computer. The tape drive will run its hardware self-test, which takes about 5 seconds. At the end of the hardware self-test, both front panel lights should be off. Read more about the self-test and front panel lights in the electronic Users Guide on the HP SureStore Tape CD-ROM.
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Note Always power up the drive before powering up the computer, otherwise the computer may not recognize the drive. 2 Verify that the tape drive installation was successful. For Windows and NetWare systems, select HP TapeAssure from the Windows Start menu. (If you did not install HP TapeAssure at the start of the installation process, or if it does not run correctly, refer to page 1-6.) No other backup software should be running at the same time. For UNIX systems, the configuration instructions in the electronic Users Guide on the HP SureStore Tape CD-ROM include a verification procedure. Note If you encounter a problem during this verification procedure, turn to Save Yourself a Call on page 3-2 for help in diagnosing and fixing the problem. 3 Install backup software, as required (see page 1-13). Use a blank cartridge to carry out the backup and restore test, which you should perform to check that the drive can write data to tape.
To load a cartridge: Open the door flap, if fitted. Insert the cartridge into the slot in front of the drive with the label uppermost and apply gentle pressure until the drive takes the cartridge and loads it. The Tape light flashes green while the drive performs its load sequence. When the cartridge is loaded, the Tape light shows steady green. To unload a cartridge: Press the Unload button on the front panel. The drive completes any task it is currently performing, winds the tape to the beginning, and ejects the cartridge. The sequence will take about 25 seconds for a write-enabled cartridge and 10 seconds for a write-protected cartridge.

Unload button

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Insert the HP SureStore Tape CD-ROM
The HP SureStore Tape CD-ROM contains backup software, as well as drivers, useful utilities and information about using your tape drive. 1 Load the CD-ROM and select home.htm. Note If you do not have a web browser, see the Readme.txt file. 2 Select the required language to display the Welcome page. You may like to add this page to your Bookmarks/Favorites for easy, subsequent access to items on the HP SureStore Tape CD-ROM. 3 Select the appropriate link from the Welcome page. You will find backup software and drivers under the Software topic, and electronic Users Guides, frequently asked questions and ordering information under the User Documentation topic.

Note for UNIX Users

With some UNIX systems you may have problems reading the HTML files. When you mount the CD-ROM, if the file names have a version number and are all in capitals (for example, README.TXT;1), use the cdcopy.sh utility that you can find in the UNIX directory on the CD-ROM. This utility ensures that all file names and links work correctly in the HTML pages. Run the command as follows: cdcopy.sh /mnt /toplevel where /mnt is the CD mount point and /toplevel is a new directory in which the files will be created.

Drivers

For detailed information about drivers, refer to the appropriate README file in the DRIVERS directory on the HP SureStore Tape CD-ROM. There is a separate sub-directory for each operating system. The tape drive must be installed before installing the driver.
To use the tape drive, you will need a backup application or utility that supports your tape drive model. The HP SureStore Tape CD-ROM contains free backup software for use with Windows 95/98, Windows NT and Novell
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NetWare. This software also provides full support for HP One-Button Disaster Recovery, which allows complete system recovery at the touch of a button using only the latest backup cartridge. Note Not all system configurations and backup software are capable of supporting HP One-Button Disaster Recovery. If you are installing the drive on a standalone PC or a client PC that runs Windows 95/98, you can use the HP Colorado Backup II software. If you are installing the drive on a PC that runs Windows NT Server or Novell Netware, you can use Replica Single Server for HP SureStore Tape. If using Replica with NetWare, please see the README file on the HP SureStore Tape CD-ROM. Replica is not supported on NetWare 5.0. The tape drive must be installed before installing the software. For the latest list of backup packages that support HP SureStore DAT drives and advanced features such as HP One-Button Disaster Recovery and TapeAlert, refer to our World Wide Web site (http://www.hp.com/ go/connect). The Selection section of this web site lists backup software solutions suitable for your tape drive model and operating system (including Microsoft Windows, Novell NetWare, IBM OS/2, various UNIX systems, and Apple Macintosh). Note Once you have installed your backup software, remember to carry out a trial backup and restore.

1 Select the Warranty Registration topic on the HP SureStore Tape

CD-ROM.

2 Select the Register on the Web link. This links you to HPs Warranty

Registration web site.

3 Complete the registration form. Mandatory questions are shown in red
4 Click on the Submit button to forward your registration immediately to
HP. If you do not have internet access:
1 Complete the Warranty Registration card supplied with the drive.
Mandatory questions are in black, bold text.
2 Post or fax the completed form to HP.
1. Express Exchange is available in most countries. In those countries that do not currently support Express Exchange, support is provided through either the Low End Support Program or the local parts center. Years 2 and 3 are subject to Product Registration.
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Limited Warranty Statement for USA, Canada, Australia and New Zealand
1 HP warrants to you, the end-user customer, that HP hardware,
accessories and supplies will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new or like-new.
2 HP warrants to you that HP software will not fail to execute its
programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software media which does not execute its programming instructions due to such defects.
3 HP does not warrant that the operation of HP products will be
uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product.
4 HP products may contain remanufactured parts equivalent to new in
performance or may have been subject to incidental use.
5 Warranty does not apply to defects resulting from (a) improper or

inadequate maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the product, or (e) improper site preparation or maintenance.
6 HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION
WHETHER WRITTEN OR ORAL. TO THE EXTENT ALLOWED BY LOCAL LAW, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE. Some countries, states or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country to country, state to state, or province to province.
7 TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN
THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF
Dat-ext.bk Page 18 Wednesday, May 26, 1999 9:44 AM
DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND: THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. Consumer Warranty Sept 16/97
Installing an eU Model Drive (external for Unix)
HP SureStore models covered: Tape 5000eU DAT8eU DAT24eU The DAT40e does not have a separate Unix model; the same drive is used for both non-Unix and Unix systems. Refer to Chapter 1 for installation instructions.
HP SureStore DAT Installing an eU Model Drive (external for Unix)
The following equipment is supplied with your HP SureStore DAT drive. (See Chapter 1 for the contents supplied with the HP SureStore DAT40 drive.)
u HP SureStore DAT drive with SCSI terminator block attached to back
u DDS-format data cartridge u Cleaning cartridge

u SCSI cable* u HP SureStore Tape CD-ROM containing:
TapeAlert utility Driver software Electronic Users Guide

u Power supply

You need a properly installed and configured SCSI host adapter or a builtin SCSI controller on your computers motherboard (SCSI-2 or SCSI-3 compliant). Consult your supplier for details. If you would like more information on configuring your SCSI bus, read the SCSI Background topic in the Before You Start section of the electronic Users Guide on the CD-ROM.
If the SCSI cable supplied with your drive is not appropriate for your computers external SCSI connector, you will need to order a new cable. (For HP part numbers and descriptions, see the electronic DAT Media and Orderable Accessories Guide on the HP SureStore Tape CD-ROM.) The cable provided with DAT8eU and DAT24eU drives will attach to a computer with a wide SCSI connector (68 pins). The cable provided with Tape 5000eU drives will attach to a highdensity narrow SCSI connector (50 pins).
Drive Model HP SureStore Tape 5000 HP SureStore DAT8 HP SureStore DAT24 Internal Identifier HP 35480A HP C1533A HP C1537A
Note Your HP SureStore DAT drive is shipped with a default SCSI ID of 3, but it can be assigned any unused ID between 1 and 6. 1 Check your current SCSI configuration and determine if you need to change the SCSI ID from the default of 3. On a UNIX system, examine your device files to check the SCSI IDs of existing devices. If you do not need to change the SCSI ID, check the drives SCSI ID setting on the rear of the drive to be sure that it has not been inadvertently changed from the default of 3, then go to step 2 on page 2-5. 2 Change the tape drives SCSI ID. Use a small screwdriver or a ball-point pen to press the indented SCSI ID selector buttons on the rear panel (see figure 2.1) until the required value is displayed. Do not use a pencil because small bits of lead could contaminate the drive.
Figure 2.1 Rear panel of an external HP SureStore DAT drive
Note Both the computer and the tape drive check SCSI IDs only at power-on. To change the SCSI ID after installation, power down both the tape drive and the computer, change the drives SCSI ID, power up the tape drive, and then power up the computer.
Step 2: Set the Configuration Switches
1 Check the UNIX Configuration Instructions in the electronic Users Guide on the HP SureStore Tape CD-ROM for specific advice for your operating system. See page 2-10 for more information about using the HP SureStore Tape CD-ROM. The following table summarizes the typical switch settings for different types of computer, but further details are provided in the electronic Users Guide.

Figure 2.4 Connecting the power supply

Power supply

DIN plug Power cable
Note Always power up the drive before powering up the computer, otherwise the computer may not recognize the drive.
Once you have completed the installation: Make sure you have the correct media. Power on and check that your new drive is operational. Insert the HP SureStore Tape CD-ROM. It contains drivers, backup software, utilities and user information. Register your tape drive to ensure that you benefit from the full 3-year warranty period.
For optimum performance and storage capacity, use tape cartridges that match your drive's format, and normally use only one cartridge per day. HP SureStore DAT24 drives work best with DDS-3 cartridges. HP SureStore DAT8 drives work best with DDS-2 cartridges. HP SureStore Tape 5000 drives use only DDS-1 cartridges (60-meter or 90-meter). However, most HP SureStore DAT drives are fully backward compatible. The compatibility between drive models and cartridges is summarized in the following table. Shaded boxes show the recommended media for each tape drive.
2 Verify that the tape drive installation was successful. For UNIX systems, the configuration instructions in the electronic Users Guide on the HP SureStore Tape CD-ROM include a verification procedure. Note If you encounter a problem during this verification procedure, turn to Save Yourself a Call on page 3-2 for help in diagnosing and fixing the problem. 3 Use a blank cartridge to carry out the backup and restore test, which you should perform to check that the drive can write data to tape.
To load a cartridge: Insert the cartridge into the slot in front of the drive with the label uppermost and apply gentle pressure until the drive takes the cartridge and loads it. The Tape light flashes green while the drive performs its load sequence. When the cartridge is loaded, the Tape light shows steady green. To unload a cartridge: Press the Unload button on the front panel. The drive completes any task it is currently performing, winds the tape to the beginning, and ejects the cartridge. The sequence will take about 25 seconds for a write-enabled cartridge and 10 seconds for a write-protected cartridge.
The HP SureStore Tape CD-ROM contains drivers, useful utilities and information about using your tape drive. 1 Load the CD-ROM and select home.htm. Note If you do not have a web browser, see the Readme.txt file. 2 Select the required language to display the Welcome page. You may like to add this page to your Bookmarks/Favorites for easy, subsequent access to items on the HP SureStore Tape CD-ROM.
3 Select the appropriate link from the Welcome page. You will find backup software and drivers under the Software topic, and electronic Users Guides, frequently asked questions and ordering information under the User Documentation topic.

3 HP does not warrant that the operation of HP products will be uninterrupted or
error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product.
5 Warranty does not apply to defects resulting from (a) improper or inadequate
maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the product, or (e) improper site preparation or maintenance.
6 HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER
WRITTEN OR ORAL. TO THE EXTENT ALLOWED BY LOCAL LAW, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE. Some countries, states or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country to country, state to state, or province to province.
7 TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS
WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries, states or provinces do not allow the exclusion or
limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND: THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. Consumer Warranty Sept 16/97
Installation Troubleshooting
HP SureStore DAT Installation Troubleshooting

Save Yourself a Call

The first step in problem-solving is establishing whether the problem lies with the cartridge, the drive, the host computer and its connections, or with the way the system is being operated. If none of the following advice helps you to solve the problem, call for service. The HP technical support numbers are listed in the Customer Support topic in the electronic Users Guide on the HP SureStore Tape CD-ROM.

backup applications drives supported 1-4, 2-3 installing 1-13, 2-11 backup fails 3-3 backup strategies See electronic Users Guide boot-up fails 3-2 browsers 1-15, 2-12
data cartridge See cartridge data compression See electronic Users Guide DDS formats supported See electronic Users Guide default SCSI ID 1-5, 2-4 drive cannot back up or restore 3-3 does not power up 3-3 maintenance See electronic Users Guide
inserting a cartridge 1-12, 2-10 installation prerequisites 1-3, 2-3 problems 3-2
cables supplied with drive 1-3, 2-3 cables, SCSI 1-8, 2-6 capacity, tape See electronic Users Guide cartridge choosing See electronic Users Guide forcing ejection See electronic Users Guide loading 1-12, 2-10 ordering See electronic Users Guide storing See electronic Users Guide unloading 1-12, 2-10 write-protection See electronic Users Guide CD-ROM contents 1-2, 2-2 electronic Users Guide 1-14,
LEDs See lights lights See also electronic Users Guide Clean light 3-3 self-test 1-11, 2-8, 2-9 Tape light 1-12, 2-10 loading a cartridge 1-12, 2-10 loose connections 3-3
ejecting a cartridge 1-12, 2-10 electrical requirements 1-10, 2-8 EMC certifications See back of book equipment supplied e models 1-2 eU models 2-2 Express Exchange Warranty See electronic Users Guide
maintenance instructions See electronic Users Guide materials included e models 1-2 eU models 2-2 multi-mode terminator DAT40 1-9
forcing ejection See electronic Users Guide front panel lights See also electronic Users Guide Clean light 3-3 self-test 2-8
Novell NetWare backup applications 1-14, 211
changing SCSI ID 1-6, 2-4 Clean light 3-3 See also electronic Users Guide cleaning instructions See electronic Users Guide Colorado Backup 1-14
on-off switch 1-10 operating instructions See electronic Users Guide
hang during boot-up 3-2 hard error 3-3

Index-1

ordering parts and accessories See electronic Users Guide
SCSI cables connecting 1-8, 2-6 required for drive 1-3 SCSI controller 2-3 problems with 3-2 required for installation 1-3 SCSI ID checked at power-on 1-6, 2-4 checking existing devices 1-6 conflicting 3-3 default 1-5, 2-4 devices sharing 3-2 setting 1-6, 2-4 SCSI-2 1-3, 2-3 SCSI-3 1-3, 2-3 self-test 1-11, 2-8, 2-9 service See electronic Users Guide setting SCSI ID 1-6, 2-4 software backup 1-4, 1-13, 2-3, 2-11 installing 1-13, 2-11 specifications, drive See electronic Users Guide support numbers See electronic Users Guide
TapeAssure checking configuration 1-6, 112
parts included e models 1-2 eU models 2-2 power cable, attaching external 1-10, 2-8 power requirements 1-10, 2-8 power switch 1-10 power-up failure 3-3 problems SCSI termination 3-3 with computer 3-2 with tape drive 3-3 putting in a cartridge 1-12, 2-10

declares that the following products Product Name: HP SureStore Tape 5000e/eU HP SureStore DAT8e/eU HP SureStore DAT24e/eU HP SureStore DAT40e
conform to the following product specifications Safety: IEC 950:1991+A1,A2 EN 60950 (1992)+A1,A2 EMC: CISPR 22:1993/EN 55022 (1994): Class B EN50082-1:1992 IEC 801-2:1991/prEN 55024-2 (1992): 4kV CD, 8kV AD IEC 801-3:1984/prEN 55024-3 (1991): 3V/m IEC 801-4:1988/prEN 55024-4 (1992): 0.5 kV signal lines, 1.0kV power lines
General Approval NS/G/1234/J/100003
This Hewlett-Packard tape drive meets the General Approval NS/G/1234/J/100003 requirements.

Canada

Canadian Standards Association Information Statement (External tape drives only/lecteurs de bande externes uniquement)
This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of the Canadian Department of Communications. Le prsent appareil numrique n'met pas de bruits radiolectriques dpassant les limites applicables aux appareils numriques de Classe B prescrites dans le rglement sur le brouillage radiolectrique dict par le Ministre des Communications du Canada.

LED Emission Level

This equipment has been tested and found to comply with the limits for a Class 1 LED product, set out in the international standard for safety of laser products.

U.S.A.

Radio Frequency Interference Statement (Federal Communications Commission)
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and the receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult your dealer or an experienced radio/TV technician for help.

Note that if you change or modify the equipment in a way that is not expressly approved by HewlettPackard, any assurances of safety or performance can no longer be held to apply, and could result in violation of Part 15 of the FCC Rules.

Interference

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, (2) this device must accept any interference received including interference that may cause undesired operations. WARNING: Only the double-shielded data cable supplied by the manufacturer should be used with external tape drives. Other types of cables could void the manufacturer's warranty and violate FCC rules and regulations.
dat-overview-unix.fm Page 7 Wednesday, June 2, 1999 1:39 PM
HP SureStore DAT Installation Guide (External UNIX Drives)
Installation OverviewExternal (UNIX) Drives
For further details, see:

Before you start:

Check the packing list inside this guide. Check system prerequisites. (DAT40 installation is identical on both Windows and UNIX systems. See the front of this guide for summary details and Chapter 1 for detailed instructions.)

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Check the tape drives SCSI ID on the SCSI ID switch on the rear panel of the drive. If necessary, change it from the default of 3 by pressing the indented + or buttons above and below the SCSI ID number. Use a ball-point pen or similar pointed object. To prevent particle contamination, do not use a pencil.

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Check the UNIX configuration switches on the bottom of the drive. Change the switch settings, if necessary.

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Attach the SCSI cable to the SCSI connector on the rear of the tape drive. Make sure that the supplied terminator is firmly attached to the drives other SCSI connector and the latches are in place.

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Push the DIN plug on the power supplys cable securely into the socket on the rear panel of the drive. Plug the power cable securely into the power supply. Power up the drive by plugging the other end of the power cable into the power outlet.

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OmniBack II Device Support Matrix
Supported devices on SUN Solaris systems
HP OpenView OmniBack II version 3.0

Device support matrix

Edition: 004 Edition date: September 23, 1998 Latest update: September 15, 1999
The table below shows a list of backup devices that are tested with OmniBack II. The supported configuration consists of: OmniBack II Cell server either on HP-UX or Windows NT (Intel based) system Backup devices connected to a SUN Solaris system For multi-drive libraries: the robotic is controlled through NT, SUN Solaris or HP-UX system. Although other devices may work with OmniBack II, only those devices listed in this table are supported by OmniBack II. Remark: For all devices listed here, please check the hardware I/O bus configuration with your device vendor, to make sure your device also supports the I/O bus architecture. Remark: For libraries with more than one SCSI interface, the robotic control is not supported on EISASCSI card. Remark: Be aware that some of the devices do not support SCSI auto-configuration and need to be configured manually. We strongly advice customers to consult this table to make sure the devices are supported before purchasing any of them. Note: OmniBack II allows the sharing of multi-drive libraries (with more than one SCSI-II interface) between multiple systems and multiple cells, the robotic control running on HP-UX, Windows NT or SUN Solaris system. Sharing libraries between multiple cells requires a Manager-of-Manager LTU The library extension license is required for supporting the library with more than 60 slots. Please consult the ordering slide set in ESP (keyword OB2MIXOR) or on the web http://www.openview.hp.com for more information.
Manufacturer Model Drive technology Capacity in Gbyte or in Slot SUN Solaris Version 2.4, 2.5 and 2.6

Hewlett Packard

HP SureStore Tape 2000i/e C1520H, C1520G,C1525G, C1525H HP SureStore Tape 5000i/eU C1526G, C1521H, C1526H, C1551B, C1521G, HP SureStore DAT8i/e/eU C1528G, C1528H, C1529H, C1529G, C1552B HP DAT DDS-2 Tape C1530B, C1512A, C1599A HP SureStore DAT24i/Eu C1555A, C1556A, C1556B, C1555B, C5653A, C1554A HP SureStore DAT24x6i/e Autoloader C5677A, C1559B, C1559A HP DDS2 DAT Autoloader C1560B, C1562B HP SureStore 6000i/Eu C1528F, C1552A, C1552G, C5648A C1529F HP SureStore 12000e Autoloader C1561A DDS-1 DDS-GB 2 GB Supported Supported

DDS-2 DDS-2 DDS-3

4 GB 4 GB 12 GB
Supported Supported Supported

DDS-3 DDS-2 DDS-2

72 GB 6 slots 48 GB 6 slots 8 GB

48 GB 6 slots

Supported

Manufacturer

Drive technology
Capacity in Gbyte or in Slot
SUN Solaris Version 2.4, 2.5 and 2.6
HP SCSI-DDS Tape Drive C1512A HP DDS Tape Drive A2656A HP DAT/DDS-1 stand alone C1520B, A3330A, C1521B, A2656A, C2954A, C2954B HP DAT/DDS-2 stand alone C1530B, A3324A, A3330A, C2983A, C2883D, A3322A, C1599A HP DAT/DDS-2 autoloader ( 48AL ) A3400A HP Smart Storage DAT/DDS-2 C6362A, C6363A HP Smart Storage DAT/DDS-3 C6364A, C6365A HP Smart Storage DAT/DDS-3 autoloader C6366A, C6367A HP DAT/DDS-3 tape C2984A, A3640A HP DAT/DDS-3 autoloader A3716A HP SureStore DLT30e C1549A HP SureStore DLT40e/i C1579A, C5647A HP SureStore DLT 15-slots C5172F, C5170F, C5173F, C5171F HP SureStore DLT 15-slots C5172J, C5170J, C5173J, C5171J HP SureStore DLT 28-slots C5175F HP SureStore DLT 28-slots C5175J HP SureStore DLT 48-slots C5176J HP SureStore DLT 48-slots C5177F HP SureStore DLT 48-slots C5177J HP Smart DLT Autoloader C6382A, C6383A HP Smart DLT C6382A, C6383A HP standalone DLT4000 tape drive A3590A HP 2/48, 4/48 Libraries A3544A, A3545A, A4855A HP 2/28 Libraries A3546A, A4850A HP 1/15, 2/15 library A4851A HP Advanced DLT library A4853A HP Advanced DLT library A4846A HP Advanced DLT library A4845A A3357A ( Exabyte 8505XL) Exabyte ATL ATL 2/28 ATL 4/52 ATL 4/52 ATL 2640 ATL 3/264 Exabyte 8505Xle/i standalone drive

DDS DDS DDS-1

2 GB 2 GB 2 GB
DDS-2 DDS-2 DDS-2 DDS-3 DDS-3 DDS-3 DDS-3 DLT2000 DLT4000 DLT4000 DLT7000 DLT4000 DLT7000 DLT4000 DLT4000 DLT7000 DLT4000 DLT4000 DLT4000 DLT4000 DLT7000 DLT4000 DLT7000 DLT4000 DLT7000 DLT4000 DLT7000 DLT4000 DLT7000 DLT4000 DLT7000 8505XL 8505XL

4 GB 1 drive 6 slots 4 GB 12 GB 72 GB 6 slots 12 GB 72 GB 6 slots 20 GB 20 GB 1-2 drives 15 slots 1-2 drives 15 slots 2 drives 28 slots 2 drives 28 slots 2 drives 48 slots 4 drives 48 slots 4 drives 48 slots 20 GB 20 GB 20 GB 48 slots 2-4 drives 28 slots 2 drives 15 slots 1-2 drives 30 slots 1-3 drives 1-6 drives 40-100 slots 1-10 drives 252-588 slots 7GB 7 GB
Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported
DLT4000 DLT4000 DLT7000 DLT4000 DLT4000
560 GB 28 slots 4 drives 52 slots 4 drives 52 slots 2.5 TB 264 slots
Supported Supported Supported Supported Supported

ATL 6/176 ATL9/88

DLT4000 DLT4000
264 slots 3.52 TB 176 slots 1.76 TB 88 slots 4 drives 58 slots 4 drives 44 slots 2 drives 28 slots 2 drives 18 slots Up to 200 GB 25 Slots 20.6 TB Slots 3.5 TB Slots 1.1 TB Up to 30 Slots 1-4 drives 158-1182 slots 1-4 drives 158-1182 slots 15 GB 20 GB 20 GB 12 drives 70 slots 9 drives 140 slots 6 drives 210 slots 15 GB 20 GB

Supported Supported

Model SCALAR 458 Model SCALAR 448 Model SCALAR 228 Model SCALAR 218
DLT4000 DLT4000 DLT4000 DLT4000
Supported Supported Supported Supported

StorageTek

Model Lago LS/340 Datawheel STK9710 with direct SCSI connection STK9714 with direct SCSI connection STK 9730 with direct SCSI connection
HP DAT/DDS 1-2 DLT4000 DLT7000 DLT4000 DLT7000 DLT4000 DLT7000 DLT7000 DLT4000

Emass-Grau

AML/S (SCSI robotic control) AML/S (SCSI robotic control)

Quantum

DLT2000 Standalone drive DLT4000 Standalone drive DLT4000s Standalone Drive Q70 Saguaro Q140 Saguaro Q210 Saguaro
DLT2000 DLT4000 DLT4000 DLT7000 DLT7000 DLT7000
Supported Supported Supported Supported Supported Supported

TTI Breece Hill

Digital Storage Work
DEC TZ87 Standalone Drive DEC TZ88 Standalone Drive

DLT2000 DLT4000

SUN 411 ETL 4/1800 (OEMed ATL 4/52) SUN DLT7000, Standalone drive End of file

DDS 2 DLT7000 DLT7000

4 GB 4 drives 52 slots 35 GB