Reviews & Opinions
Independent and trusted. Read before buy HP Surestore T20 Tape Drive!

HP Surestore T20 Tape Drive

Manual

Preview of first few manual pages (at low quality). Check before download. Click to enlarge.
Manual - 1 page  Manual - 2 page  Manual - 3 page 

Download (English)
HP Surestore T20 Tape Drive, size: 425 KB
Related manuals
HP Surestore T20 Tape Drive Annexe 1
HP Surestore T20 Tape Drive Installing Your Internal Travan Drive - C4447-90100
HP Surestore T20 Tape Drive Surestore T20XA Installation Placemat
HP Surestore T20 Tape Drive Installing Your External Travan Drive - C4447-90100

Instruction: After click Download and complete offer, you will get access to list of direct links to websites where you can download this manual.

About

HP Surestore T20 Tape DriveHP Surestore T20 Tape DRIVEWarranty: 30 Day Warranty #C439466502


Details
Brand: HP
Part Numbers: C4394-66502, C439466502, c4394-66502


Here you can find all about HP Surestore T20 Tape Drive, for example manual and review. You can also write a review.

 

[ Report abuse or wrong photo | Share your HP Surestore T20 Tape Drive photo ]

User reviews and opinions

<== Click here to post a new opinion, comment, review, etc.

Comments to date: 3. Page 1 of 1. Average Rating:
city 12:30am on Thursday, October 28th, 2010 
If you wanna make bootable usb drives, this is definitely what to get! works awesomely with my desktop and lenovo S10 netbook. Worked right out of the package The flash drive cap is really loose fitting. good to have to put data on and lend to your buddies, and you wont get too upset when you dont get it back, since you didnt pay much...
dgr 8:38pm on Wednesday, August 18th, 2010 
Misleading product description The product description clearly states that this is s 5 tape pack and the summary description at the top states the pri... Very Pleased with this person I am extremely pleased with the communication, speed and shipping of my product. Imatin floppy cleaning kit Of all the ones I have used this has always worked on the first try.
mag 12:52pm on Saturday, April 17th, 2010 
Product is fine but the case was broken I got the product from CompUSA storefront.

Comments posted on www.ps2netdrivers.net are solely the views and opinions of the people posting them and do not necessarily reflect the views or opinions of us.

 

Documents

doc0

Install Tape Drive

See Installing the Tape Drive in the Bay on page 2-9.

Verify the Installation

Slide drive into bay Attach SCSI cable Attach power cable Secure drive in place with screws Replace computers cover Reconnect power cables
See Verifying the Installation on page 2-13.

Install Backup Software

Switch on computer and boot up Install TapeAssure from CD-ROM Run TapeAssure and perform a test backup and restore
See Installing Backup Software on page 2-14.

Install Driver Software

Install backup software from CD-ROM
See Installing Driver Software on page 2-14.
Install driver software from CD-ROM
Preparing for Installation External Drives

External Drives

Check each item that came in the HP SureStore T20 box to make sure you have everything you need. Take a moment now to write the model name (T20e/Xe), product number (C4395A/C4402A), and serial number (look inside the tape door) of your tape drive on the inside front cover of the Users Guide.
HP SureStore T20e tape drive

SCSI cable

Power cable
HP SureStore Tape CD containing: HP Colorado Backup II (for T20e) Replica Backup for HP SureStore Tape (for T20e) or Replica Single Server for HP SureStore Tape (for T20Xe) Tape Alert TapeAssure Driver software Users Guides HP 20GB/TR-5 mini-cartridge

Power supply

Installing the HP SureStore T20 tape drive is a simple procedure requiring no special skills, providing that your system meets the prerequisites. The hardware installation process should take about 15 minutes.
Properly installed and configured SCSI controller CD-ROM drive to load software High-density, 50-pin SCSI connector
See Preparing the Tape Drive on page 3-3.
Run TapeAssure (optional) Check SCSI ID and reset if necessary
See Installing the Tape Drive on page 3-5.
Perform a normal system shutdown Remove power cables Attach SCSI cable Attach power supply to tape drive Attach power cord to power supply and plug into outlet Reconnect computers power cables
See Verifying the Installation on page 3-7.
See Installing Backup Software on page 3-8.
See Installing Driver Software on page 3-8.
Preparing for Installation Checking System Prerequisites
Checking System Prerequisites
Before you install your HP SureStore T20 tape drive on your computer, make sure that you have all the necessary hardware and information you will need.

Hardware Requirements

To install the HP SureStore T20 tape drive, your computer must be a 486or Pentium-based computer that has:
A properly installed SCSI host adapter (or a SCSI controller on the motherboard) with the appropriate Advanced SCSI Programming Interface (ASPI) driver A CD-ROM drive to install the software

For an internal drive, you will also need:
An available 5-inch, half-height drive bay Any special tray or rails required to fix the drive into the empty bay. (Rails are provided for the HP NetServer E-series servers or Vectra computers.) A SCSI ribbon cable with an available 50-pin connector. Your computer may already have this cable. If not, contact your dealer.
If your system has a 68-pin bus, then a 68-pin to 50-pin adapter is required. See your dealer or use Adaptecs ACK-68P-50P-IU (internal) or ACK-68P-50P-E (external). For an external drive, your computer must have a 50-pin high-density connector. You may have to open up your computer to determine whether it has the necessary components and to check the SCSI ID settings. See Preparing the Computer on page 2-3 for instructions on how to do this. While installation is similar for all computers, there are variations among them. You may want to have your computer manuals available to help you remove the computers cover and identify internal components.
Operating System Requirements
The HP SureStore T20 tape drive is compatible with the following operating systems:
Novell NetWare (v3.12 and 4.11) Microsoft Windows NT (v3.51 SP5 and 4.0) Microsoft Windows 95 SCO UNIX OpenServer 5 (3.2v5.02)
You can also use your HP SureStore T20 with many other operating systems, but third-party backup software may be required.

Backup Software

To test and use your HP SureStore T20 tape drive, you will need backup software that supports the drive. The tape drive comes with software drivers to support the Microsoft Windows NT Backup utility (no data compression available). Check the README file on the HP SureStore Tape CD for the latest information about the software drivers supplied with the tape drive. For standalone systems, peer-to-peer systems, and Windows NT workstations, HP Colorado Backup II and associated documentation is provided on the HP SureStore Tape CD (T20i/e only). For server systems, Replica Backup for HP SureStore Tape (T20i/e) or Replica Single Server for HP SureStore Tape (T20Xi/Xe) and associated documentation are provided on the HP SureStore Tape CD. Other commercial backup applications are also available. For the latest list of backup packages and drivers that support this tape drive, refer to our World Wide Web site (http://www.hp.com/tape).
Preparing for Installation Planning the SCSI Bus

Planning the SCSI Bus

The SCSI controller in your computer links the computer to your tape drive and possibly other devices through the SCSI bus. If you have other SCSI devices in addition to the tape drive, you need to decide where the tape drive will go in relation to the other devices. If the tape drive is going to be the only device on the bus, there is no decision to make: you can use the drives defaults. Each device on a SCSI bus, including the SCSI controller itself, must have a unique address, a number from 0 to 7, called the SCSI ID or target ID. SCSI ID 7 is reserved for the SCSI controller because it has the highest priority on the bus. A SCSI boot disk usually has a SCSI ID of 0. The tape drive should be assigned an unused SCSI ID between 1 and 6. The tape drives default is 4. To configure the drive properly when you install it, you will need to identify the SCSI IDs of any other devices on the SCSI bus to be sure that there is no conflict with the tape drives SCSI ID. SCSI buses must be terminated correctly at each physical end of the cable. Both internal and external T20 drives use active termination. An internal HP SureStore T20 tape drive comes with a jumper that can be removed if the tape drive is not at the end of the SCSI chain. The external T20 automatically determines if it is at the end of the SCSI chain and terminates itself if necessary. No user intervention is necessary. If you need more information about arranging your SCSI bus, refer to our World Wide Web site (http://www.hp.com/tape) or the HP First Faxback service (see the telephone numbers listed in Appendix B).

If you are installing the drive in an HP NetServer E-series or an HP Vectra, attach the HP rails to the tape drive with the screws provided, as shown in figure 2.5. If your computer uses mounting hardware (either rails or a tray) and you have a spare set, attach them to the tape drive as directed in your 2-7

computer documentation.

If you do not have the appropriate mounting hardware for your computer, contact your computer dealer or manufacturer to purchase it. Attach the mounting hardware to the tape drive, then proceed with the next section, Installing the Tape Drive in the Bay on page 2-9.
Figure 2.5 Attaching rails for an HP NetServer E-Series or Vectra computer
Installing an Internal Tape Drive Installing the Tape Drive in the Bay
Installing the Tape Drive in the Bay
1 Slide the tape drive into the open bay. (See figure 2.6.) If your computer uses rails, align them with the slots or fittings in the bay. Do not secure the drive with screws at this point because you may have to move the drive a bit to get the cables into place.
Figure 2.6 Fitting the tape drive into an empty bay
Your drive may or may not use rails to slide into the empty bay.

Half-height drive bay

2 Attach the SCSI cable to the tape drive, as shown in figure 2.7 and figure 2.8.
Align the raised square on the cables connector with the slot on the tape drives connector. (The edge of the SCSI cable with the red stripe should be closest to the power connector.) Press the connectors gently but firmly together.
Installing an Internal Tape Drive Installing the Tape Drive in the Bay Figure 2.7 SCSI cable connections Terminator block Other internal SCSI devices Tape drive SCSI cable Red stripe
3 Plug one of the computers power cables into the back of the tape drive. (See figure 2.8.)
Align the beveled edges of the computers power connector with the beveled edges of the drives connector. Insert it into the drives power connector and press the connectors firmly together.

Remember that if you have devices attached to your SCSI host adapter both inside your computer and external to your computer, the SCSI host adapter must NOT be terminated (since it is, therefore, in the middle of the SCSI chain). Consult your SCSI host adapter documentation for instructions on how to change the boards termination.
Installing an External Tape Drive Installing the Tape Drive
Installing the Tape Drive
1 Perform a normal system shutdown and turn off the computer and any connected peripherals. Disconnect the power cable from the outlet. 2 Attach one end of the SCSI cable to one of the connectors on the back of the tape drive (it does not matter which connector you use). Press the clips on the sides of the connector as you attach it, then release the clips, making sure that the cable is securely attached.
Figure 3.3 Attaching the SCSI cable

SCSI cable Tape drive

3 Attach the other end of the SCSI cable to your computers external SCSI connector. 4 Connect the power supply to the power connector on the back of the tape drive as shown in figure 3.4. 3-5
5 Connect the power cord to the power supply and then to a wall outlet or power strip, as shown in figure 3.4.
Figure 3.4 Connecting the power supply to the tape drive

Power cord*

Power supply *U.S. version is shown. Others may vary.
There is no power switch on the tape drive. It remains on in standby mode as along as it is plugged in. It goes into operating mode automatically.
Installing an External Tape Drive Verifying the Installation
Cabling (see Installing the Tape Drive on page 3-5) to ensure that the SCSI and power cables are attached correctly. SCSI ID (see Preparing the Tape Drive on page 3-3) to make sure no other device on your system is using this ID.
Installing an External Tape Drive Installing Backup Software
This chapter provides information about caring for your HP SureStore T20 tape drive and its cartridge tapes.
Caring for Your Tape Drive Care of the Tape Drive

Care of the Tape Drive

The HP SureStore T20 tape drive is simple to care for. No routine cleaning or maintenance is required. Take note of the following cautions, however.
Do not clean the tape drives read-write head.
Do not degauss or demagnetize the tape drives read-write head. This will damage the tape drive.
Caring for Your Tape Drive Choosing Tapes for Your Tape Drive
Choosing Tapes for Your Tape Drive
Your HP SureStore T20 tape drive is compatible with the high-capacity HP Colorado 20GB/TR-5 mini-cartridge (QIC-3220 format), one of which is supplied with the tape drive. This is the normal tape cartridge you should use for your backup data. See page A-5 for part numbers and ordering information. Various brands of tape cartridges will work with your tape drive. To ensure the highest level of performance, HP brand tapes, which have been tested for compatibility with your drive, are recommended. The following table lists the tapes compatible with your HP SureStore T20 tape drive.

Recommended Tape Cartridges and Compatibility
Part No C4435A C4435B C4435D C4429A C4429B C4429D C4425A C4425B C4425D Product 1 pack TR-GB minicartridge 2 pack TR-GB minicartridge 5 pack TR-GB minicartridge 1 pack HP Colorado 5.0 GB cartridge 2 pack HP Colorado 5.0 GB cartridge 5 pack HP Colorado 5.0 GB cartridge 1 pack TR-4 8.0 GB minicartridge 2 pack TR-4 8.0 GB minicartridge 5 pack TR-4 8.0 GB minicartridge HP HP HP HP SureStore Colorado Colorado SureStore T20 5GB 8GB T4 RW RW RW R* R* R* R* R* R* RW RW RW RW RW RW RW RW RW RW RW RW RW RW RW
RW Read/Write, R Read only * Readable only by the same software used to write the tape. 4-3

Erasing Tapes

The Erase or Format utility provided by most backup applications is the safest and quickest method of removing data from your tapes.
Do not erase any type of T20-compatible tape with bulk erasers. Magnetic bulk erasing removes the tracking reference points that are placed on the tape at the factory. Without these points, the tapes cannot be read by your tape drive.

Retensioning Tapes

Most backup applications include a Tape Retension function. You should retension your tape every time it is inserted into the tape drive. The retension function fast-forwards and rewinds the tape, settling the tape pack. This helps guarantee the reliability of data transfer when backup operations are performed.
Caring for Your Tape Drive Inserting and Removing Tape Cartridges
Inserting and Removing Tape Cartridges
To insert a tape cartridge into your drive: 1 Hold the tape cartridge with the metal base plate down and the tape window facing the drive, as shown in figure 4.1.
Figure 4.1 Inserting a tape cartridge

Metal base plate

2 Align the tape cartridge with the tape drives opening and push it firmly into the drive. You will feel it click into place. After the cartridge is inserted, you will hear the sound of the tape being wound back and forth. This sound indicates that the tape drive is finding the beginning of the tape, determining the tapes length and format, and positioning the drives read-write head.

Do not place tape cartridges near sources of electromagnetic interference, such as under a telephone or near computer monitors, motors, video or X-ray equipment. Keep cartridges out of direct sunlight and away from heaters. Store cartridges in their plastic cases in an environment that is free from dust.
This chapter introduces you to some troubleshooting techniques you can try if you have a problem with your tape drive after installation.
Troubleshooting Save Yourself a Call

Save Yourself a Call

If you experience difficulties with your HP SureStore T20 tape drive, this chapter provides a few suggestions that may help you solve the problem yourself. It may sound intimidating to troubleshoot your own machine, but these procedures are simple and take only a few minutes. The Troubleshooting Tips below contain some general recommendations for identifying problems. Things to Try First covers more specific problems and how to handle them.

Troubleshooting Tips

Effective troubleshooting involves isolating the component of the system that is causing the problem. The general procedure is:
1 Change one thing at a time; for example, make sure all the cables are
snugly connected. If youre going to change a setting, make a note of the original setting so you can change it back again later, if necessary.
2 Try the operation that failed again. 3 If the operation still fails, make a note of the setting or condition you
tried, make another change and try again. If the previous change altered a switch or software setting, it is best to reset it back to its original setting so that you are testing only one thing at a time.

Things to Try First

The first step in problem-solving is establishing whether the problem lies with the tape, the drive, the host computer and its connections, or with the way the system is being operated. If none of the following advice helps you to solve the problem, call for service. The HP Customer Support numbers are listed in Appendix B.

Troubleshooting Things to Try First

TapeAssure

The TapeAssure software provided on the HP SureStore Tape CD-ROM can be used as a diagnostic tool if your computer is up and running. Install TapeAssure from the CD-ROM and follow the instructions on the screen.
Problems with Your Computer
Problem The computer does not boot up. Possible Cause If you have just installed a SCSI host adapter card in your computer and the computer did not boot up when you switched it on, the new adapter is the likely cause of the problem. There may be a loose connection. Potential Solution Refer to your host adapter documentation to check that the adapter is configured correctly.
Turn off the computers power. Disconnect and then reconnect all cables that may have been moved during installation. Sometimes just reconnecting a cable aligns it correctly or adjusts the pins to make the connection. Turn off the computers power for at least 20 seconds, then turn it on again. This process of cycling power restarts processes and clears memory.
The computers memory registers may not have cleared properly.
This can occur when the BIOS on a host You may be able to disable the host The computer adapter BIOS to resolve this problem. takes a long time adapter card is enabled, but there is no bootable SCSI device connected to it. Check the host adapter manual for to boot up. instructions on how to disable the BIOS. The computer hangs. Check that you have no hardware conflicts in your hardware or software configuration, such as two devices with the same SCSI ID. Refer to your hardware and software installation documentation. Make sure that no two devices have the same SCSI ID. Check that the SCSI bus is properly terminated.
Problems with Your Tape Drive
Problem Possible Cause Potential Solution Can you hear the tape move when a cartridge is inserted? If not, check the power connection to the tape drive. If it is properly connected, the device has probably failed. Call for service. If the tape drive has been damaged by static, call for service. The power cable may not be connected to The tape drive the tape drive properly. does not power up. (The light does not come on.) Proper precautions were not taken to prevent damage by static electricity during installation. You cannot back up or restore.

1. Please note that 24-hour Express Exchange is not available in all countries. Appendix B-3
Customer Support Service and Support

Service and Support

Hewlett-Packard and its authorized dealers stand behind the HP product you have purchased.
Before calling for service or support:
Check that your drive is installed correctly. Check the troubleshooting advice in this Users Guide and in the documentation that came with your computer, the host adapter, and your backup software.
Obtaining Technical Support
If you need help, your dealer has the latest information regarding HP products and services and can provide support under HP's comprehensive menu of reseller services. If your dealer is not able to help, you can obtain support from HP directly either through online services or by telephone.

Colorado Backup Support

For questions or problems with HP Colorado Backup II, see Contacting Customer Support on page B-7.

Replica Backup Support

For questions or problems with Replica Backup for HP SureStore Tape or Replica Single Server for HP SureStore Tape, contact Stac, Inc. Select the Support icon in the Replica program group for more information.

Obtaining Service

During the warranty period: HP provides a free telephone support service during the warranty period. Contact your local HP dealer or telephone the relevant number listed on page B-7. You will be connected to a responsive team waiting to help you. After the warranty period: If you require support after your warranty has expired, you can receive support for a fee through the same telephone numbers. The fee is charged on a per incident basis. Alternatively, you can contact your local HP dealer who will be able to advise you and arrange for service. Appendix B-4

HP Service Agreements

HP offers a number of service agreements to meet your needs. Contact your local dealer or local HP office for further information.
Returning your HP SureStore Tape Drive
HP SureStore Tape products come with a 24-hour Express Exchange warranty. When returning a drive, refer to the list below for the correct telephone number for your area. When you call, make sure that you have the following information available:
The product name and serial number (see inside front cover) Date of purchase A description of the product fault A contact name for details of the failure A contact telephone number Your shipping address

The telephone service agent will verify that the unit is faulty and will make sure that a replacement unit is sent to you within 24 hours. When you receive the replacement unit, remove it from the packaging and use the packaging material for returning the faulty unit. All shipment costs are prepaid by HP.
When returning the drive to HP, any damage caused as a result of inadequate packaging is your responsibility. Use the original packing materials whenever possible.

Appendix B-5

Worldwide Online Services
HP offers electronic services that give you a fast, interactive way to access information and help on set-up, configuration, installation and operation of your product. The online services are available on the World Wide Web and FTP, as well as the country-specific resources listed later in this section.

World Wide Web

Access our World Wide Web site on the internet at:
http://www.hp.com/isgsupport
Software drivers, product and support information is available from HP's web site.
The address of our FTP site on the internet is:
ftp.hp.com/pub/information_storage/surestore
Software drivers, product and support information are available from this location.

CompuServe

Download software, firmware and support documents; discuss issues in user forums. Address: GO HPSYS

America Online

Download software, firmware and support documents; discuss issues in user forums Keyword: hpstor

Appendix B-6

Customer Support Contacting Customer Support
Contacting Customer Support

North and South America

Mailing Address: HP SureStore Technical Support 815 14th Street SW, Bldg. E Loveland, CO 80537 USA Internet E-mail: To send messages to HP SureStore technical support:

Colorado_Support@hp.com

Messages are usually answered within 48 hours. QuickFAX Faxback Service: Automated system to request product information or technical support documents to be faxed to you. Telephone: +1 (800) 368-9673 or +1 (970) 635-1510 Fax Machine: Faxes are answered within 48 hours. Fax Number: +1 (970) 667-0997 Telephone Support: Hours of Operation: Monday Friday, 6am 6pm (Mountain time) Telephone: +1 (970) 635-1500

Appendix B-7

Europe
Mailing Address: Hewlett-Packard Nederland B.V. European Customer Support Center P.O. Box HC Amsterdam The Netherlands America Online/Bertelsmann: Available in France, Germany, and the UK. Address: HP CompuServe: Available in the UK, France, Belgium, Germany, Switzerland, and Austria. Address: GO HP HP First Faxback Service: Automated system to request product information or technical support documents to be faxed to you free of charge. Available 24 hours a day.

Fax Machine: Fax Number: (65) 274-2033 Telephone Support: Hours of Operation: Monday Friday, 9:00 17:00 Telephone: (65) 272-5300

Taiwan (ROC)

Mailing Address: Hewlett Packard Customer Care Center 8F, 337, Fu-Hsing North Road Taipei 105, Taiwan, R.O.C. Bulletin Board: Download software, firmware and support documents; leave messages for technical support. Telephone: (02) 923-3233 Login: First name: HP Last name: BBS HP First Faxback Service: Automated system to request product information or technical support documents to be faxed to you free of charge. Available 24 hours a day. Telephone: (02) 2717-0055 Fax Machine: Fax Number: (02) 2514-0276 Telephone Support: Hours of Operation: Monday Friday, 8:30 18:00 Telephone: (02) 2717-0055

Thailand

Telephone Support: (66) 2-661-4011

Appendix B-14

Numerics
20 GB mini-cartridges 68-pin to 50-pin SCSI adapter 1-7 CD-ROM 1-3, 1-5, 1-8, 1-9 certifications A-4 certifications. See back of book cleaning read-write head 4-2 client workstation, NetWare 2-13, 3-7 Colorado Backup technical support B-4 compression software 1-2 CompuServe B-6, B-8 computer does not boot up 5-3 hangs 5-3 computer prerequisites 1-7 computers, installation differences 1-7 conditions for operation 4-8 connector, SCSI 3-5 contacting HP B-7 contents of box external tape drive 1-5 internal tape drive 1-3 customer support B-4 customer support telephone numbers B-7 cycling power 5-3
ejecting tapes 4-6 electrical supply 3-5 electromagnetic interference 4-8 encoding method A-2 environmental conditions, problems with 5-5 Erase utility 4-4, 4-6 erasing tapes 4-4 error correction A-2 error rate A-3 European support numbers B-8 Express Exchange warranty B-3, B-5
accessories A-5 acclimatizing tapes 4-8 active termination 1-9, A-5 adapter, 68-pin to 50-pin 1-7 addresses, customer support B-7 America Online B-6, B-8 application software 1-8 ASPI driver 1-7, 5-4
backup failure 5-4 backup software 1-8 Erase utility 4-4 backup software installation 2-14, 3-8 backup speed A-2 backup test 2-13, 3-7 Backup utility 1-8 Bertelsmann B-8 BIOS 5-3 bit density A-2 blinking light 4-6 boot-up fails 5-3 boot-up lengthy 5-3 box contents external tape drive 1-5 internal tape drive 1-3 bulk eraser 4-4 problems 5-5
flashing light 4-6 Format utility 4-4 format, tape A-2 formatting tapes 4-4 FTP site B-6
grounding 2-3, 2-6 grounding mat 2-3
data compression 1-2 data loss 4-6 data security 4-8 data transfer rate A-2 default SCSI ID 1-9, 2-6, 3-3 defective tape cartridges 5-5 degaussing 4-2 demagnetizing 4-2 devices, SCSI IDs 2-3 diagnostic software 5-3 dimensions A-3 driver software 1-8, 5-5 available online B-6 not installed 5-4 driver software installation 2-14, 3-8

handling tape cartridges 4-8 hardware included external tape drive 1-5 internal tape drive 1-3 hardware prerequisites 1-7 HP Colorado 20GB minicartridges HP Colorado Backup II software 2-14, 3-8 HP NetServer. See NetServer HP part numbers A-5 HP service agreements B-5 HP SureStore Tape CD-ROM 1-3, 1-5, 1-8, 1-9 humidity conditioning cartridges 4-8
cable, internal power 2-5 capacity, tape 1-2 care instructions 4-2 caring for tapes 4-8 cartridge. See tape cartridge

Index-1

inserting tapes 4-5 installation backup software 2-14, 3-8 driver software 2-14, 3-8 overview of external 3-2 overview of internal 2-2 prerequisites 1-7 tools required 2-3, 3-2 interface specification A-2 internet 1-8, B-6
online services 1-8, B-6 Open Desktop 3 1-8 OpenServer 5 1-8 operating conditions for tapes 4-8 operating mode 3-6 operating system requirements 1-8 operating system, new 5-5 operation light 4-6 ordering information A-5 out-of-warranty service B-4
radio frequency interference statements. See back of book rails 2-5, 2-7, 2-11 included with drive 1-3 required for mounting 1-7 README file 1-8 read-write head, no cleaning required 4-2 read-write operations, data loss 4-6 Reed-Solomon error correction A-2 reference points 5-5 reformatting tapes 4-4 reliability specifications A-3 removing tapes 4-5, 4-6 Replica Backup software 2-14, 3-8 Replica technical support B-4 restore, failure 5-4 retension time A-2 returning a drive B-5 ribbon cable. See SCSI cable RLL1,7 A-2
jumper, termination 1-9, 2-7 jumpers, SCSI ID 2-6
packaging for shipment B-5 part numbers A-5 phone numbers B-7 power cable external 1-5, 3-6 internal, connecting 2-10 loose 5-4 power cable, internal 2-5 power connector 3-5 power cycling 5-3 power requirements A-3 power supply 1-5, 3-5 power switch, lack of 3-6 prerequisites hardware 1-7 installation 1-7 operating system 1-8 tools 2-3, 3-2 problems determining 5-2 with computer 5-3 with tape drive 5-4 product numbers 1-2 purchasing supplies or accessories A-5
light, blinking 4-6 load time A-2
magnetic bulk erasure 4-4 magnetic interference 4-8 media. See tape cartridge mini-cartridge 4-3 motherboard-based SCSI 1-7 mounting hardware 1-7, 2-5, 2-7, 2-11

conforms to the following product specifications: Safety: EN60950 A4:1997/IEC 950 A4:1996 EMC: EN 55022:1994 Class B/CISPR 22:1993 Class B EN 50082-1:1992 IEC 801-2:1991 - 4kV CD, 8kV AD IEC 801-3:1984 - 3V/m IEC 801-4:1988 - 1kV power lines, 0.5kV signal lines ENV 50140:1993 - 3V/m Supplementary Information The product herewith complies with the requirements of the Low Voltage Directive 73/23/EEC and the EMC directive 89/336/EEC and carries the CE mark accordingly. July 1, 1998 Colin Swan, Manufacturing Manager European Contact Your local Hewlett-Packard Sales and Service Office, or Hewlett-Packard GmbH Department HP-TRE Herrenberger Strae 130 D-71034 Bblingen (FAX: +49-7031-143143).
FCC Declaration of Conformity
According to 47CFR, Parts 2 and 15, Class B Computer Peripherals: This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, (2) This device must accept any interference received including interference that may cause undesired operations. This applies to all product options. Hewlett-Packard Company 815 SW 14th Street, Bldg. E Loveland, Colorado 80537 July 1, 1998 Colin Swan, Manufacturing Manager

Notice for Canada

This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of the Canadian Department of Communications. Le prsent appareil numrique n'met pas de bruits radiolectriques dpassant les limites applicables aux appareils numriques de Classe B prescrites dans le rglement sur le brouillage radiolectrique dict par le Ministre des Communications du Canada.

Japanese VCCI Statement

[This apparatus is Class B Information Technology Equipment, based on the rules of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI). Although designed for use in residential areas, radio interference may be caused when used near a radio or TV receiver. Read the instructions for correct operation.]

doc1

Using Your Tape Drive System Requirements
Hardware Requirements Drive Specifications Performance Factors Home Index Help

Hardware Requirements

Customer Support Legal Information Related Documentation Printing This Guide
HP Colorado Tape Drives HP SureStore Tape Drives
HP Colorado Tape Drive Requirements
Your computer must meet or exceed these requirements to install an HP Colorado tape drive: q An IBM-compatible computer: Pentium class or higher for Windows 95/98 or Windows NT Workstation 4.0/2000 Professional.
Internal drive only: An available space on an IDE controller (ATA-2 or EIDE) or slot for optional HP IDE card. External drive only: A parallel port. All IBM-compatible computers (desktop, tower, and laptop computers) have at least one parallel port to send and receive data to and from devices such as printers and tape drives. Ports are commonly referred to as LPT1, LPT2, and LPT3. A CD-ROM drive to install the backup software. Windows NT Workstation 4.0/2000 Professional or Windows 95/98. 16 MB RAM. 30 MB available hard drive space (10 MB for software and 20 MB for user guides). To check in Windows for available hard drive space: 1. Double-click My computer. 2. Click the icon representing the hard drive on which the backup software will be installed. 3. Open the File menu and select Properties.
An HTML browser is required to view the user guides. The install process checks your system for Netscape 3.0 or later or Internet Explorer 3.0 or later. If these are not found, you can install Internet Explorer, which requires approximately 44 MB of hard disk space, from the CD.
HP SureStore T20 Tape Drive Requirements
NOTE: See Chapter 1 in the HP SureStore T20 Installation Guide for hardware requirements. Operating system requirements are outlined below. The HP SureStore T20 tape drive is compatible with the following operating systems using the following backup software: q Novell NetWare (v4.11, 4.2, 5.0, 5.1) with TapeWare requires a Windows 95/98/NT 4.0 Workstation/2000 Professional client q Red Hat Linux (v5.2, 6.0, 6.1) with TapeWare q Microsoft Windows NT/2000 Server with TapeWare Service Pack 3 or later for NT 4.0/2000 Server q Microsoft Windows NT Workstation 4.0/2000 Professional with HP Colorado Backup II q Windows 95/98 with HP Colorado Backup II To install the drive, your system also needs: q 32 MB RAM.
30 MB available hard drive space (10 MB for software and 20 MB for user guides). To check in Windows for available hard drive space: 1. Double-click My computer. 2. Click the icon representing the hard drive on which the backup software will be installed. 3. Open the File menu and select Properties.

An HTML browser is required to view the user guides. The install process checks your system for Netscape 3.0 or later or Internet Explorer 3.0 or later. If these are not found, you can install Internet Explorer from the CD, which requires approximately 44 MB of hard drive space.

Drive Specifications

HP Colorado 5GB/8GB HP Colorado 14GB HP SureStore T20
Drive Specifications: HP Colorado 5GB/8GB Tape Drive
Backup Speed NOTE: Performance varies greatly depending on system speed, current hard drive fragmentation, and number and type of files being backed up. Tape Format Data transfer rate: up to 648 KBps Tape speed: Read/write: up to 102 inches per second Tape speed: Search/rewind: 120 inches per second Load time: 15 seconds QIC-3095 Number of tracks: 73 Bit density: 67,733 Encoding method: RLL1,7 Error Correction: 6-level Reed-Solomon Internal drive: ATAPI External drive: Parallel Hard error rate: <1 in 1015 bits read with Reed-Solomon ECC Mean time between failure: 250,000 hours predicted Warranty: 2-year limited warranty

Interface

Reliability Specifications
Internal drive: +5 Vdc @ 0.7 A +12 Vdc @ 1.0 A External drive: Tape drive: +16 Vdc @ 1.3 A Power supply: 100-240 VAC, 50/60 Hz, 1.0 A Specified Operating Temperature Minimum: 5o C (41o F) Internal drive maximum: 40o C (104o F) External drive maximum: 35o C (95o F) UL, cUL, TV, CE, meets or exceeds FCC Class B requirements

Power Requirements

Certifications

Top of Page

Drive Specifications: HP Colorado 14GB Tape Drive
Backup Speed NOTE: Performance varies greatly depending on system speed, current hard drive fragmentation, and number and type of files being backed up. Tape Format Data transfer rate: up to 1024 KBps Tape speed: Read/write: up to 102 inches per second Tape speed: Search/rewind: 120 inches per second Load time: 15 seconds QIC-3220 Number of tracks: 108 Bit density: 106,400 Encoding method: RLL1,7 Error Correction: 10-level Reed-Solomon Internal drive: ATAPI External drive: Parallel Hard error rate: <1 in 1015 bits read with Reed-Solomon ECC Mean time between failure: 250,000 hours predicted Warranty: 2-year limited warranty
Internal drive: +5 Vdc @ 0.8 A +12 Vdc @ 1.3 A External drive: Tape drive: +16 Vdc @ 1.3 A Power supply: 100-240 VAC, 50/60 Hz, 1.0 A Specified Operating Temperature Minimum: 5o C (41o F) Internal drive maximum: 40o C (104o F) External drive maximum: 40o C (104o F) UL, cUL, TV, CE, meets or exceeds FCC Class B requirements
Drive Specifications: HP SureStore T20 Tape Drive
Data transfer rate Sustained: 1042 KBps at 100 ips Burst: 3MB/second Tape speed Read/write: 50, 75, 100 inches per second Search/rewind: 90, 120 inches per second Load time: 30 seconds Retension time: 740-foot tape, 150 seconds 400-foot tape, 81 seconds Media: HP 20GB/Travan TR-5 (QIC-3220) Number of tracks: 108 Bit density: 106,400 Encoding method: RLL1,7 Error Correction: 10-level Reed-Solomon SCSI-2

Backup Speed NOTE: Performance varies greatly depending on system speed, current hard drive fragmentation, and number and type of files being backed up.

Tape Format

Hard error rate: <1 in 1015 bits read with Reed-Solomon ECC Mean time between failures (20% duty cycle): Internal: 250,000 hours predicted External: 200,000 hours predicted Internal drive: 5V5%, 0,9A peak; 0.8A max steady state 12V 10%, 2.5A peak; 1.3A max steady state External drive: Tape drive: +16 Vdc @ 1.3 A Power supply: 100-240 VAC, 50/60 Hz, 1.0 A Minimum: 5o C (41o F) Maximum: 40o C (104o F) Relative humidity: 20% to 80% (non-condensing) CAUTION: If a cartridge has been exposed to conditions outside its operating range, you should acclimatize the cartridge by leaving it in the operating environment for eight hours before using it. Internal: Dimensions: 43mm H x 149mm W x 206mm D (1.69 in x 5.86 in. x 8.1 in) Weight: 0.55 kg (1 lb, 3 oz)
Specified Operating Temperature
Physical Specifications External: Dimensions: 55.9mm H x 147mm W x 208mm D (2.2 in x 5.8 in x 8.2 in) Weight: 0.83 kg (1.82 lbs) LED Specifications Class 1 LED product Internal: UL, cUL, TV, CE, meets or exceeds FCC Class B requirements External: UL, cUL, TV, NOM-NYCE, CE, meets or exceeds FCC Class B requirements

Performance Factors

How well your new HP tape drive functions, particularly how fast it writes data to tape, depends on a number of factors. Some of these factors are listed below. q Processor (CPU). The type and speed of your processor greatly affects the speed at which your computer transfers data to and from the tape drive.
RAM. Your computer must have enough memory available to handle its operating system, the backup software, and the data you are transferring to and from tape. The system should not have to swap data to and from the hard drive. Shut down other programs during a backup to ensure optimal speed. For optimal performance, run SCANDISK.EXE and DEFRAG.EXE on your hard drive before using your tape drive for the first time (see your operating manual for more information). In the future, run these executable programs periodically. These programs improve access times to the hard drive, which will help improve tape drive performance.

99 +92 170

Switzerland (French, Italian, 11 and German) United Kingdom English language support from other countries Australia (M-F 7am-7pm, Eastern Standard Time) +02 +61 (03) (8610)-62625666 (extensions 5602 through 5609, 5611 and 5612) (8610)-62614174 (8610)-62624175 (8610)-62614176 Hong Kong India (M-F, 9:30 to 17:30) Asia/Pacific Indonesia Japan (M-F, 9:00 to 12:00; 13:00-17:00) 800 96-7729 (91) 6035 (62) 21-350-3408 +81 (3) 3335-8338

China (M-F 8:30-17:30)

Korea (M-F, 8:30-19:00) Malaysia New Zealand (M-F, 9am to 9pm Auckland Time) Philippines Singapore (M-F, 9:00-17:00) Taiwan (M-F, 8:30-18:00) Thailand
(02) 3270-0700 Toll free: 080-999-0700 (60) 3-295-2566 (09) (63) 2-867-3551 (65) 272-5300 (886) (66) 2-661-4011
Yosemite Technologies Upgrade Support
For questions about upgrading to a new version of TapeWare, contact Yosemite Technologies at: International North America M-F 8:00-17:00 USA PST 559-292-8888 1-800-228-9236
Telephone Support Fax Support Internet Services Addresses Returning Your Tape Drive Where to Buy

Fax Support

Faxes are answered within 48 hours. Australia India Japan Asia/Pacific Korea New Zealand (03) +91 (11) 6826041 +81 (3) 3335-8338 (02) 3270-0707 (+61 3) (65) 274-2033 (886) 2 25140276

Home Index

Singapore Taiwan

Internet Services

HP offers electronic services that give you a fast, interactive way to access information and help on setup, configuration, installation and operation of your product. America Online Download software, firmware and support documents and discuss issues in user forums. Find us with keyword hpstor. In France, Germany, and the UK, keyword is HP. CompuServe Download software, firmware and support documents and discuss issues in user forums from our CompuServe account at GO HPSYS. In the UK, France, Belgium, Germany, Switzerland, and Austria, address is GO HP. World Wide Web Software drivers, product and support information are available from HP's web site on the Internet at http://www.hp.com/support/storage Or you can visit our online troubleshooting tree at http://www.hp.com/isgsupport/travantree.html For HP Japan: http://www.jpn.hp.com For HP Korea: http://www.hp.co.kr For software connectivity information: http://www.hp.com/go/colorado (presales) or http://www.hp.com/support/storage (postsales) NOTE: An internet connection is required to access the above sites. Bulletin board site (8,N,1,F, 1200-28.8K baud)

Download software, firmware and support documents and leave messages for technical support. Europe Australia Korea +546909 (03) Hitel: (02) 762-0228 Access: Go HPK Chollian: (02) 220-2001 (886) 3233 First Name: HP Last Name: BBS

Taiwan

E-mail NOTE: E-mail support is only available in North America. Send messages to HP Colorado Tape Backup technical support at colorado_support@hp.com Send comments about the HP Colorado Tape Backup documentation to colorado_doc@hp.com File Transfer Protocol Software drivers, product and support information are available from our FTP site. Site: Login: ftp.hp.com anonymous
Password: (Your email address) /pub/information_storage/hp-colorado Directory: or /pub/information_storage/surestore For HP Korea, download software and firmware files, as well as technical newsletters for dealers. IP address (NT Server): 15.31.11.50 Remote access number: (02) 3270-0808

Addresses

China (PRC) Hewlett-Packard Customer Support Center China World Trade Center No. 1 Jian Guo Men Wai Avenue P.O. Box 9401 Beijing 100004 China Hewlett-Packard Nederland B.V. European Customer Support Center P.O. Box HC Amsterdam The Netherlands Hewlett-Packard India Ltd. HP Customer Support Centre Chandiwala Estate Maa Anandmai Marg Kalkaji Dehli - India Hewlett-Packard Customer Support Center 1F, Yongsan Electronic Office 16-58, Hangangro 3-ga, Yongsan-gu Seoul, Korea HP SureStore Technical Support 815 14th Street SW, Bldg. E Loveland, CO 80537 USA Hewlett-Packard Far East (Pte) Ltd. South East Asia Customer Support Centre Blk A #05-12 Alexandra Technopark 438A Alexandra Road Singapore 119967 Hewlett-Packard Customer Care Center 8F, 337, Fu-Hsing North Road Taipei 105, Taiwan, R.O.C.

Europe

North and South America

Singapore

Taiwan (ROC)
Returning Your Tape Drive
All countries other than the USA: If your Hewlett-Packard product requires repair or replacement, call Customer Support to receive instructions. In the USA: If your Hewlett-Packard product requires repair or replacement, follow these instructions: Call Customer Support for help in determining whether your drive is defective. When you call, make sure your tape drive is still installed, and have the following information available: q Product name and serial number q Date of purchase q A description of the product fault q A contact name and number for details of the failure q Your shipping address You will be given a return authorization number. Keep the return authorization (RA) number for future reference. Hewlett-Packard will ship you a replacement product. If your tape drive is still under warranty, a prelabeled box and prepaid return postage for your defective product are included with your new drive. For an additional cost, a replacement product can be shipped to you in advance, with a return shipping label included. After installing the replacement unit, securely repackage the defective tape drive in the same box the replacement unit was shipped in. Include a brief letter with your return address, day-time telephone number, and the return authorization number. Affix the shipping label to the top of the box. If the product is still under warranty, there is no charge for the replacement. If the product is not covered under warranty, an exchange cost will be quoted when the return authorization number is issued. NOTE: When returning the drive to HP, any damage caused as a result of inadequate packaging is your responsibility. Use the original packing materials whenever possible.

according to ISO/IEC Guide 22 and EN 45014
Related Documentation Printing This Guide
Manufacturer's Name: Manufacturer's Address:
Hewlett-Packard Company Workgroup Information Management Division 815 SW 14th Street, Building E Loveland, Colorado 80537
declares that product Product Name: Product Number: Product Options: HP Colorado 5GB/8GB internal C4354A (5GB), C4386A (8GB) All
conforms to the following Product Specifications: Safety: EMC: EN60950 A4:1997 EN 55022:1994 Class B EN 50082-1:1992 IEC 801-2:1991 - 4kV CD, 8kV AD IEC 801-3:1984 - 3V/m IEC 801-4:1988 - 1kV Power Lines, 0.5kV Signal Lines ENV 50140:1993 - 3V/m
Supplementary Information The product herewith complies with the requirements of the EMC Directive 89/336/EEC and carries the "CE" mark accordingly. July 1, 1998 Colin Swan, Operations Manager
European contact: Your local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ-TRE, Herrenberger Strabe 130, D-71034 Bblingen (FAX: +49-7031-143143).
HP Colorado 5GB/8GB External: DECLARATION OF CONFORMITY
according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Manufacturer's Address: Hewlett-Packard Company Workgroup Information Management Division 815 SW 14th Street, Building E Loveland, Colorado 80537
declares that product Product Name: Product Number: Product Options: HP Colorado 5GB/8GB external C4361A (5GB), C4388A (8GB) All
Supplementary Information The product herewith complies with the requirement of the Low Voltage Directive 73/23/EEC and the EMC directive 89/336/EEC and carries the "CE" mark accordingly. July 1, 1998 Colin Swan, Operations Manager
HP Colorado 14GB Internal: DECLARATION OF CONFORMITY
declares that product Product Name: Product Number: Product Options: HP Colorado 14GB internal C4405A, C4407A, C4409A All
conforms to the following Product Specifications: Safety: EN60950 A4:1997 IEC 60950:1991 +A1:1992 + A2:1993 + A3:1995 + A4:1996 CISPR 22:1993/EN 55022:1994 Class B EN 50082-1:1992 IEC 801-2:1991 - 4kV CD, 8kV AD IEC 801-3:1984 - 3V/m IEC 801-4:1988 - 1kV Power Lines, 0.5kV Signal Lines ENV 50140:1993 - 3V/m FCC Part 15 Class B AS/NZS 3548:1995 CNS 13438:1994
Supplementary Information The product was tested in a typical configuration. The product herewith complies with the requirements of the EMC Directive 89/336/EEC and carries the "CE" mark accordingly. Hewlett-Packard recommends that testing and analysis for EMC compliance be performed with the drive mechanism installed within the end-use application. November 18, 1998 Colin Swan, Operations Manager
HP Colorado 14GB External: DECLARATION OF CONFORMITY
declares that product Product Name: Product Number: Product Options: HP Colorado 14GB external C4406A, C4408A All
conforms to the following Product Specifications: Safety: EN60950 A4:1997 IEC 60950:1991 +A1:1992 + A2:1993 + A3:1995 + A4:1996 CISPR 22:1993/EN 55022:1994 Class B EN 50082-1:1992 IEC 801-2:1991 - 4kV CD, 8kV AD IEC 801-3:1984 - 3V/m IEC 801-4:1988 - 1kV Power Lines, 0.5kV Signal Lines ENV 50140:1993 - 3V/m ENV 61000-3-2:1995 Class D ENV 61000-3-3:1995 Class D FCC Part 15 Class B AS/NZS 3548:1995 CNS 13438:1994

Supplementary Information
The product was tested in a typical configuration. The product herewith complies with the requirements of the Low Voltage Directive 73/23/EEC and the EMC Directive 89/336/EEC and carries the "CE" mark accordingly. This device complies with Part 15 of the FCC Rules of the USA. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. November 18, 1998 Colin Swan, Operations Manager
HP SureStore T20 (all models): DECLARATION OF CONFORMITY
according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Manufacturer's Address: Hewlett-Packard Company Loveland Tape Operation 815 SW 14th Street, Building E Loveland, Colorado 80537
declares that products Product Name: HP SureStore T20i HP SureStore T20e HP SureStore T20Xi HP SureStore T20X3 Product Options: Product Number: C4394 C4395 C4401 C4402 All
conforms to the following Product Specifications: Safety: EN60950 A4:1997 IEC 950 A4:1996 CISPR 22:1993/EN 55022:1994 Class B EN 50082-1:1992 IEC 801-2:1991 - 4kV CD, 8kV AD IEC 801-3:1984 - 3V/m IEC 801-4:1988 - 1kV Power Lines, 0.5kV Signal Lines ENV 50140:1993 - 3V/m
Supplementary Information The product herewith complies with the requirements of the Low Voltage Directive 73/23/EEC and the EMC Directive 89/336/EEC and carries the "CE" mark accordingly. November 18, 1998 Colin Swan, Operations Manager
FCC Declaration of Conformity
According to 47CFR, Parts 2 and 15, Class B Computer Peripherals: This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, (2) This device must accept any interference received including interference that may cause undesired operations. This applies to all product options. Hewlett-Packard Company
815 SW 14th Street, Bldg. E Loveland, Colorado 80537 July 1, 1998 Colin Swan, Operations Manager
Canadian Standards Association Information Statement
INSTRUCTION TO USER: Warning: This component is only considered to be approved when installed in CSA certified equipment evaluated to the standards C22.2 No. 220-M1986 or C22.2 No. 950-M89. The operator accessibility into the end use enclosure is defined with strict accordance in the operator's manual for the installation of components into the equipment.

Notice for Canada

This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of the Canadian Department of Communications. Le prsent appareil numrique nmet pas de bruits radiolectriques dpassant les limites applicables aux appareils numriques de Classe B prescrites dans le rglement sur le brouillage radiolectrique dict par le Ministre des Communications du Canada.

User's manual statement for VCCI class B product
Translation for VCCI class B product: This equipment is in the Class B category information technology equipment based on the rules of Voluntary Control Council For Interference by Information Technology Equipment (VCCI). Although aimed for residential area operation, radio interference may be caused when used near a radio or TV receiver. Read the instructions for correct operation.

Korean RRL Statement

Notice
Europe: This drive shall be installed only with an EN60950 (IEC950) approved Power supply. USA/Canada: This drive is for use only with IBM compatible UL listed personal computers.
Software License Agreement
ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS SET FORTH BELOW. USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE LICENSE TERMS. IF YOU DO NOT ACCEPT THESE LICENSE TERMS, YOU MAY RETURN THE SOFTWARE FOR A FULL REFUND. IF THE SOFTWARE IS BUNDLED WITH ANOTHER PRODUCT, YOU MAY RETURN THE ENTIRE UNUSED PRODUCT FOR A FULL REFUND. HP SOFTWARE LICENSE TERMS License Grant. Internal drive: HP grants you a license to Use one copy of the Software. External drive: HP grants you a license to Use multiple copies of the Software but only for Use in conjunction with the HP hardware product that accompanied the Software. Use means storing, loading, installing, executing or displaying the Software. You may not modify the Software or disable any licensing or control features of the Software. Ownership. The Software is owned and copyrighted by HP or its third party suppliers. Your license confers no title or ownership in the Software and is not a sale of any rights in the Software. HP's third party suppliers may protect their rights in the event of any violation of these License Terms. Copies and Adaptations. You may only make copies or adaptations of the Software for archival purposes or when copying or adaptation is an essential step in the authorized Use of the Software. You must reproduce all copyright notices in the original Software on all copies or adaptations. You may not copy the Software onto any bulletin board or similar system. No Disassembly or Decryption. You may not disassemble or decompile the Software unless HP's prior written consent is obtained. In some jurisdictions, HP's consent may not be required for limited disassembly or decompilation. Upon request, you will provide HP with reasonably detailed information regarding any disassembly or decompilation. You may not decrypt the Software unless decryption is a necessary part of the operation of the Software. Transfer. Your license will automatically terminate upon any transfer of the Software. Upon transfer, you must deliver the Software, including any copies and related documentation, to the transferee. The transferee must accept these License Terms as a condition to the transfer.

Termination. HP may terminate your license upon notice for failure to comply with any of these License Terms. Upon termination, you must immediately destroy the Software, together with all copies, adaptations and merged portions in any form. Export Requirements. You may not export or re-export the Software or any copy or adaptation in violation of any applicable laws or regulations. U.S. Government Restricted Rights. The Software and any accompanying documentation have been developed entirely at private expense. They are delivered and licensed as commercial computer software as defined in DFARS 252.227-7013 (Oct 1988), DFARS 252.211-7015 (May 1991) or DFARS 252.227-7014 (Jun 1995), as a commercial item as defined in FAR 2.101(a), or as Restricted computer software as defined in FAR 52.227-19 (Jun 1987) (or any equivalent agency regulation or contract clause), whichever is applicable. You have only those rights provided for such Software and any accompanying documentation by the applicable FAR or DFARS clause or the HP standard software agreement for the product involved.
Limited Warranty Statement
HP Colorado Tape Drive HP SureStore T20 Tape Drive DURATION OF LIMITED WARRANTY Hardware - 2 year Software - 90 days 1. HP warrants to you, the end-user customer, that HP hardware, accessories and supplies will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new, refurbished, or later products of comparable or greater performance. 2. HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software which does not execute its programming instructions due to such defects. 3. HP warrants that this HP Product will be able to accurately process date data (including, but not limited to, calculating, comparing, and sequencing) from, into, and between the twentieth and twenty-first centuries, and the years 1999 and 2000, including leap year calculations, when used in accordance with the Product documentation provided by HP (including any instructions for installing patches or upgrades), provided that all other products (e.g. hardware, software, firmware) used in combination with such HP Product(s) properly exchange date data with it. The duration of the Year 2000 warranty extends through January 31, 2001. Software from third parties that is bundled with this HP Product is not warranted and has not been reviewed. Information with respect to these applications should be requested from the respective manufacturer. 4. HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be

Home Index Help

Related Documentation
Other documents you can read are: q HP SureStore Installation Guide
HP Colorado Backup II User's Guide HP Colorado Troubleshooting Guide TapeWare User's Guide
HP SureStore Installation Guide
The installation guide provides information on: q installing your drive q installing software q performing disaster recovery q using diagnostic tools q troubleshooting tips To view the HP SureStore Installation Guide from the CD: 1. Insert the HP SureStore Tape CD into your CD-ROM drive. The installation program may start automatically. If it does not: r Select Start > Run. r Type D:/SETUP (where D is your CD-ROM drive), and click OK. 2. Select a language, and click Next. 3. The installation menu appears. Click View User Documentation. 4. Select the name of the document you want to view, and click Next. A prompt may instruct you to install the software required to view the guide if it does not exist on your system.
HP Colorado Backup II User's Guide
The software user's guide provides detailed information and procedures for installing, using, and navigating within Colorado Backup II. To view the HP Colorado Backup II User's Guide from the CD: 1. Insert the HP SureStore Tape CD into your CD-ROM drive. The
installation program may start automatically. If it does not: r Select Start > Run. r Type D:/SETUP (where D is your CD-ROM drive), and click OK. 2. Select a language, and click Next. 3. The installation menu appears. Click View User Documentation. 4. Select the name of the document you want to view, and click Next. A prompt may instruct you to install the software required to view the guide if it does not exist on your system. If you copied the guides during installation to your computer, you can view them by selecting Start > Programs > HP Colorado Backup II > Software User's Guide. A prompt may instruct you to install the software required to view the guide if it does not exist on your system.
HP Colorado Troubleshooting Guide
NOTE: The Troubleshooting Guide is not available on the HP SureStore CD. If you need assistance please visit our support website: http://www.hp.com/support/travan The troubleshooting guide provides: q troubleshooting tips q answers to frequently asked questions q information on preparing your system for a backup. If you copied the guides during installation to your computer, you can view them by selecting Start > Programs > HP Colorado Backup II > Troubleshooting Guide. A prompt may instruct you to install the software required to view the guide if it does not exist on your system.

Canadian statements caring for your tape drive caring for tapes cartridges choosing differences erasing HP Colorado HP SureStore inserting mini removing certifications 5GB/8GB 14GB T20 choosing tapes CompuServe services customer support addresses fax internet telephone contents of the box -- see the installation guide
data cartridges data security of tapes Declaration of Conformity 5GB/8GB external drive 5GB/8GB internal drive 14GB internal drive 14GB external drive T20 drives dimensions, T20 drive specifications: 5GB/8GB, 14GB, T20 backup speed: 5GB/8GB, 14GB, T20 certifications: 5GB/8GB, 14GB, T20 interface: 5GB/8GB, 14GB, T20 physical specifications: T20 LED specifications: T20 power requirements: 5GB/8GB, 14GB, T20 reliability specifications: 5GB/8GB, 14GB, T20 tape format: 5GB/8GB, 14GB, T20 temperature limits: 5GB/8GB, 14GB, T20
E-mail Colorado_Support@hp.com ejecting a cartridge electrical requirements 5GB/8GB 14GB T20 environmental specifications 5GB/8GB 14GB T20
equipment supplied with drive -- see the installation guide erasing tapes Europe support numbers telephone Express Exchange
fax support Asia/Pacific FCC statement file transfer protocol formats, tape
handling tapes hard drive hardware requirements HP Colorado HP SureStore help HP Colorado cartridges system requirements HP SureStore cartridges system requirements humidity, T20 tapes
IDE interface type inserting a tape interface 5GB/8GB 14GB T20 internet site http://www.hp.com/support/storage HP Japan: http://www.jpn.hp.com HP Korea: http://www.hp.co.kr online troubleshooting tree: http://www.hp.com/isgsupport/travantree.html internet support America Online bulletin board site CompuServe e-mail file transfer protocol World Wide Web installing your tape drive -- see the installation guide

Korean statement

LED specifications (T20) legal statements
maintenance, tape drive media monitor memory mini cartridges minimum system requirements
North America support numbers telephone
online services http://www.hp.com/support/storage HP Japan: http://www.jpn.hp.com HP Korea: http://www.hp.co.kr online troubleshooting tree: http://www.hp.com/isgsupport/travantree.html operating limits ordering tapes
parts supplied with drive -- see the installation guide part numbers performance factors hard drive IDE interface type processor speed RAM phone support Asia/Pacific

Europe North America physical specifications power requirements 5GB/8GB 14GB T20 PDF of user's guide prerequisites printing this guide processor speed purchasing tapes
RAM read/write head regulatory information reliability specifications 5GB/8GB 14GB T20 removing a tape requirements, system returning a drive for service
security of data on tapes service agreement size of drive software license agreement speed, backup 5GB/8GB 14GB T20 specifications standard mini cartridges statements and declaration of conformity storing tapes support telephone numbers SureStore Express Exchange system requirements HP Colorado HP SureStore
tape cartridges tape drive caring dimension (T20) fax support internet support returning specifications telephone support warranty weight (T20) tape format 5GB/8GB
14GB T20 tapes caring acclimatizing causes for data loss choosing format: 5GB/8GB, 14GB, T20 inserting operating conditions: 5GB/8GB, 14GB, T20 ordering removing storing write-protecting TapeWare upgrade support technical information telephone support Asia/Pacific Europe North America temperature limits 5GB/8GB 14GB T20 testing your drive -- -see the installation guide transfer rate 5GB/8GB 14GB T20
URL http://www.hp.com/support/storage HP Japan: http://www.jpn.hp.com HP Korea: http://www.hp.co.kr online troubleshooting tree: http://www.hp.com/isgsupport/travantree.html U.S. support numbers using the online documentation
VCCI statement vibration limits voltage requirements
warranty weight (T20) World Wide Web services http://www.hp.com/support/storage HP Japan: http://www.jpn.hp.com HP Korea: http://www.hp.co.kr online troubleshooting tree: http://www.hp.com/isgsupport/travantree.html write-protecting tapes
How to Use the Online Documentation
This page will help you understand how to use the online documentation and get the information you need quickly and efficiently. This page contains information on the following: q Locating Information
Using Help While You Work Understanding the Icons Printing Documents

Locating Information

A web browser is required to view the user guides. The install process checks your system for Netscape 3.0 or later or Internet Explorer 3.0 or later. If these are not found, you can install Internet Explorer from the CD, which requires approximately 44 MB of hard drive space. You can navigate through the files by: q clicking on the hypertext links in the panel on the left, or q using the Back and Forward buttons in your web browser to navigate through sections. NOTE: When you move your mouse over a hypertext link, the arrow turns into a pointing hand.
Using Help While You Work
You can keep the online documentation running in the background while using the software by minimizing the screen (the middle button in the upper right corner of the window).

Understanding the Icons

The following icons are on the bottom of each page to help you move around the User's Guide and quickly find the information you need: Home: Returns you to the HP Colorado Tape User's Guide home page.
Index: An alphabetical listing of topics in the User's Guide. Help: Explains how to navigate within the User's Guide.

Printing Documents

You can print any document in this guide by selecting the Print command in your Web browser.

 

Tags

FYB562X W 700V HL50A650c1F VA702B CDP-497 Live 42 1202vlzpro CK-1W Media 5070 Aastra I740 DR4912V 7208AG Vendetta YO-P5A Printer Nikon L21 FTM-350R - 2002 10 3 L37VP01U DSC-T3 750 GT IC-2GXA Hummer H3 Micra UE46C8000 PT-51HX42F Camedia C-40 7630EZ CLP-550N Yuno 150 DP-3530 SCX-4521FG-XAA ROC 400 Clean KX-T7731 I 14800 Behringer C-4 Confidant PS-FL7II Acer V193 MHC-EC79I DV6400 Nerfoop CFD-S350 Messenger ZWQ6130 K32LED CLD-900 FWD-32LX2f-B Review Diplomacy Ifinder PRO NVX-DV705 650-2 Caulk MEX-5DI NA148VA2 Advantix F350 Series CS-15D Player LAV76730-W GO 500 EXP2546 XSA-10169S TL 600 SPV C500 RX-N600 DS6311-2 T 974 DMR-EH57 773 DVD 42LH4000 BEU VN-6500PC CCD-TR317E Light J1043 VLH617 Spray GUN NV-HV60 VGN-NR21s S LS-T246CEL Acapulco MP54 ITD68 Xtc 1400 KS-FX950R TB7220U Stronghold 2 Latitude L400 6270dwae Chartplotter T88800 Ramses 784 Printer Gear Acid 711MP Cry 3 WF-J1262 Remote

 

manuel d'instructions, Guide de l'utilisateur | Manual de instrucciones, Instrucciones de uso | Bedienungsanleitung, Bedienungsanleitung | Manual de Instruções, guia do usuário | инструкция | návod na použitie, Užívateľská príručka, návod k použití | bruksanvisningen | instrukcja, podręcznik użytkownika | kullanım kılavuzu, Kullanım | kézikönyv, használati útmutató | manuale di istruzioni, istruzioni d'uso | handleiding, gebruikershandleiding

 

Sitemap

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101