A Connector Pin Assignments B Power Cord Set Requirements C POST Error Messages D Troubleshooting Without Diagnostics E System Board and Riser Board Reference Designators F Memory G Ultra ATA Drive Guidelines and Features Index
Installing the Operating System
Depending on the model, Microsoft Windows 2000 Professional or Windows XP Professional is preinstalled on the workstation and will be configured automatically the first time the workstation is turned on.
CAUTION: Do not add optional hardware devices to your workstation until the operating system is successfully installed. Doing so may cause errors and may prevent the operating system from installing properly.
CAUTION: Once the automatic installation has begun, DO NOT TURN OFF THE WORKSTATION UNTIL THE PROCESS IS COMPLETE. Turning off the workstation during the installation process might damage the software that runs the workstation.
The first time the workstation is turned on, the operating system is automatically installed. This takes approximately 10 minutes, depending on the system hardware configuration. At the beginning of the installation process, you may be prompted to select the appropriate language for the operating system. Read and follow the instructions that appear on the screen to complete the installation. During this process, do not turn off your workstation unless you are directed to do so.
Installing or Upgrading Device Drivers
To install hardware devices such as a printer, a display adapter, or network adapter after the operating system installation is completed, the operating system needs access to the appropriate software drivers for the devices. The I386 directory and its subdirectories provide the HP- or Compaq-specific integration of the operating system for the workstation model and include device drivers supported by Windows 2000. When prompted for the I386 directory on the operating system CD, replace the path specification with C:\I386 or use the browse button of the dialog box to browse the system for the I386 folder.
Creating an Emergency Repair Diskette

1.2.1 Windows 2000

1. Click Start > Programs > Accessories > System Tools > Backup. 2. Select the menu option Tools, then select Create an Emergency Disk. 3. Follow the instructions that appear on the screen.
Using the Emergency Repair Diskette

1.3.1 Windows 2000

1. Insert the diskette into the diskette drive and restart the workstation (on some models you may boot to the Windows 2000 CD). 2. Press Enter to start the repair process, then choose to repair the system. 3. Select the Emergency Repair Process. 4. Follow the instructions that appear on the screen.

Converting to NTFS

1.4.1 Windows 2000
To convert an existing partition from a FAT 32 partition to an NTFS partition, double-click the NTFS Convert icon on the desktop. Carefully read and follow the directions that appear on the screen.

1.4.2 Windows XP Professional
The Windows XP Professional operating systems handle only NTFS-formatted drives. When installed, XP will, if necessary, automatically convert a FAT32 drive to NTFS.

HP Software

The Microsoft Windows 2000 Professional or Windows XP Professional operating system is preinstalled on the workstation and will be configured automatically the first time the workstation is turned on. The following HP software will also be installed at that time on selected models:
Computer Setup Utilities and diagnostic features HP Support Software including device drivers Configuration Record Online Safety & Comfort Guide Enhanced HP Insight Personal Edition (Diagnostics for Windows) DMI Support Power Management with energy saver features Security Management tools Software Support Management tools
Certain drivers and utilities are available only in selected languages. You can obtain the latest version of these files, in English and selected other languages, in one of three ways:
Support Software CD HP web site at www.hp.com Restore Plus! CD, supplied with many models
Additional HP software may be required in certain situations.
Computer Setup Utilities and Diagnostic Features
Computer Setup Utilities (F10) and diagnostic features provide information needed about the workstation when contacting Customer Support. These tools can also be used to:
Change factory default settings and to set or change the system configuration, which may be necessary when you add or remove hardware. Determine if all of the devices installed on the workstation are recognized by the system and functioning properly. Determine information about the operating environment of the workstation. Solve system configuration errors detected but not automatically fixed during the Power-On Self-Test (POST). Establish and manage passwords and other security features. Establish and manage energy-saving timeouts.
All features identified in this chapter may not be available on all HP products.
2.1 Power-On Self-Test (POST)
POST is a series of diagnostic tests that runs automatically when the system is turned on. POST checks the following items to ensure that the workstation is functioning properly:
Keyboard Memory modules Diskette drives All IDE mass storage devices Processors Controllers
Power-On icon appears on screen is running. You If theneed to enterPassword is set, a keycontinuing. Referthe Chapterwhile POST3.1for information will the password before to 3, Section on setting, deleting, or bypassing the password. If POST finds an error in the system, an audible and/or visual message occurs. For POST error messages and their solutions refer to Appendix C, POST Error Messages.

Emulation Options (continued) None (treated as Other).

Heading

Option
Description Diskette (treated as diskette drive). Transfer Mode (IDE devices only) Specifies the active data transfer mode. Options (subject to device capabilities) are PIO 0, Max PIO, Enhanced DMA, Ultra DMA 0, and Max UDMA. Translation Mode (IDE disks only) Lets you select the translation mode to be used for the device. This enables the BIOS to access disks partitioned and formatted on other systems and may be necessary for users of older versions of Unix (e.g., SCO Unix version 3.2). Options are Bit-Shift, LBA Assisted, User, and None.
selected automatically Ordinarily, the translation mode the selected translation by the BIOS should not be changed. If mode is not compatible with the translation mode that was active when the disk was partitioned and formatted, the data on the disk will be inaccessible.
Translation Parameters (IDE disks only) Allows you to specify the parameters (logical cylinders, heads, and sectors per track) used by the BIOS to translate disk I/O requests (from the operating system or an application) into terms the hard drive can accept. Logical cylinders may not exceed 1024. The number of heads may not exceed 256. The number of sectors per track may not exceed 63. These fields are only visible and changeable when the drive translation mode is set to User. Multisector Transfers (IDE disks only) Specifies how many sectors are transferred per multi-sector PIO operation. Options (subject to device capabilities) are Disabled, 8, and 16. Options Removable Media Boot Enables/disables ability to boot the system from removable media. Removable Media Write Enables/disables ability to write data to removable media.
This feature applies only to legacy diskette, (IDE/ATA) LS-120 Superdisk, (IDE/ATA) LS-240 Superdisk, and (IDE/ATA) PD-optical drives. After saving changes to Removable Media Boot, the workstation will restart. Manually, turn the workstation off, then on.
Primary IDE Controller * Allows you to enable or disable the primary IDE/ATA controller. *Option supported on select models. Storage (continued) Options (continued) Secondary IDE Controller * Allows you to enable or disable the secondary IDE/ATA controller.
Description Diskette MBR Validation * Allows you to enable or disable strict validation of the diskette Master Boot Record (MBR).
If you use a bootable diskette image that you know to be valid, and it does not boot with Diskette MBR Validation enabled, you may need to disable this option in order to use the diskette.
BIOS IDE DMA Transfers Allows you to control how BIOS disk I/O requests are serviced. When Enable is selected, the BIOS will service all disk I/O requests with DMA data transfers. When Disable is selected, the BIOS will service all disk I/O requests with PIO data transfers. SATA Configuration * Allows you to choose how the SATA controller and devices are accessed by the operating system. Add as a Separate Controller is the default option. Up to 4 PATA and 2 SATA devices may be accessed in this mode. The SATA and PATA controllers appear as two separate IDE controllers. Use this option with Win 2K and Win XP. SATA 0 is seen as SATA Primary Device 0 SATA 1 (if present) is seen as SATA Secondary Device 0 Replace Primary IDE Controller is the other option. Up to 2 PATA and 2 SATA devices may be accessed in this mode. The SATA and PATA controllers appear as one combined IDE controller. Use this option with Win 98 and earlier operating systems. SATA 0 replaces PATA Primary Device 0 SATA 1 replaces PATA Primary Device 1 IDE DPS Self-Test Allows you to execute self-tests on IDE hard drives capable of performing the Drive Protection System (DPS) self-tests.

must in the If To test all subsystems, youunablelogtestassomeadministrator.Theyou do nottolog inaas the will administrator, you will be to subsystems. inability test subsystem be indicated by an error message under the subsystem name in the Test window or by shaded check boxes that cannot be selected. Use Diagnostics for Windows in the following instances to:
Determine if all the devices installed on the workstation are recognized by the system and functioning properly. Running tests is optional but recommended after installing or connecting a new device. Third party devices not supported by HP may not be detected. Save, print, or display the information generated by the utility.
2.3.1 Detecting Diagnostics for Windows
Some workstations ship with the Diagnostics for Windows preloaded, but not preinstalled. To determine whether Diagnostics for Windows is installed: 1. Access the location of the Diagnostics icons:
In Windows 2000 Professional, select Start > Settings > Control Panel. In Windows XP Professional, select Start > Control Panel > Performance and Maintenance.
2. If icons for Configuration Record and Diagnostics for Windows are present, the Diagnostics for Windows utility is installed. If the icons are not present, the utility is either not preloaded or not installed.
2.3.2 Installing Diagnostics for Windows
If Diagnostics for Windows is not preloaded, you can download the Diagnostics for Windows SoftPaq from the following Web site:
http://www.hp.com/support/files
Once the software has been downloaded onto the hard drive it may be installed by performing these steps: 1. Close all Windows applications. 2. Install the Diagnostics for Windows utility:
In Windows XP, select Start > Setup Software icon. Select Diagnostics for Windows > Next button, then follow the instructions on the screen.
In Windows 2000, select the Setup Software icon on the Desktop > Diagnostics for Windows > Next button, then follow the instructions on the screen. In either Windows XP or Windows 2000, if the Setup Software icon is not on the Desktop or in the Start menu, run the Setup program from the C:\CPQAPPS\DIAGS directory or select Start > Run and type the following in the command line: C:\CPQAPPS\DIAGS\SETUP.
3. Click Next to install Diagnostics for Windows. 4. After the program has finished installing, you may be prompted to restart the workstation, or it may automatically restart. If prompted, click Finish to restart the workstation or Cancel to exit the program. You must restart the workstation to complete the installation of Diagnostics for Windows. upgrade an existing version of Diagnostics for If you want tovisit http://www.hp.com/support/files and click Windows installed on the Locate on an applicable product. workstation, the desired software and download the latest version. Execute the downloaded file and select Repair to update the installed version. This will cause the new version to overwrite the old version.

3.3.11 Dual-State Power Button
With Advanced Configuration and Power Interface (ACPI) enabled for Windows 2000 and Windows XP, the power button can function either as an on/off switch or as a suspend button. The suspend feature does not completely turn off power, but instead causes the workstation to enter a low-power standby. This allows you to quickly power down without closing applications and to quickly return to the same operational state without any data loss. To change the power buttons configuration, complete the following steps: 1. In Windows 2000, left click on the Start Button, then select Settings > Control Panel > Power Options. In Windows XP, left click on the Start Button, then select Control Panel > Performance and Maintenance > Power Options. 2. In the Power Options Properties, select the Advanced tab. 3. In the Power Button section, select the desired power button setting. After configuring the power button to function as a suspend button, press the power button to put the system in a very low power state (suspend). Press the button again to quickly bring the system out of suspend to full power status. To completely turn off all power to the system, press and hold the power button for four seconds.
CAUTION: Do not use the power button to turn off the workstation unless the system is not responding; turning off the power without operating system interaction could cause damage to or loss of data on the hard drive.

3.3.12 Energy Star

HP products purchased with the Energy Star configuration are compliant with the U.S. Environmental Protection Agency (EPA) Energy Star Computers Program. The EPA Energy Star configuration does not imply endorsement by the EPA. As an Energy Star Partner, HP has determined that products with the Energy Star configuration meet the Energy Star guidelines for energy efficiency.
The Energy Star Computers Program was created by the EPA to promote energy efficiency and reduce air pollution through more energy-efficient equipment in homes, offices, and factories. HP products achieve this by reducing the power consumption when not being used. Instructions for using the energy saving features of the workstation are located in the Power Management section below. The power management feature is compatible with operating systems and environments that support APM1.2. This means that users in those environments will not be disconnected from the network during the low-power operating state. The Power Management feature, when used in conjunction with an external Energy Star compliant monitor, will support the power-down features of the monitor. The Power Management feature allows an external monitor to go into low-power mode when the energy save timeout occurs.
CAUTION: Using the Energy Save Monitor feature with non-Energy Star compliant monitors may cause video distortion when the Energy Save timeout occurs.
If you purchased your workstation with Energy Star-enabled, your system will go into Standby (a power management feature) after 15 or 20 minutes of inactivity. To wake from Standby, press a key on the keyboard or move the mouse. To view, modify or enable/disable the power management feature, refer to the Power Management section below.

The Smart Cover Sensor and the Smart Cover Lock are available as options on select systems.
Use the following utilities to manage security settings on your HP workstation:
Locally, using the Computer Setup Utilities. Remotely, using HP Client Manager or System Software Manager. This software enables the secure, consistent deployment and control of security settings from a simple command-line utility.
The following table and sections refer to managing security features of your workstation locally through the Computer Setup Utilities (F10). Security Features Overview
Feature Removable Media Boot Control Serial, Parallel, USB, or Infrared Interface Control Purpose Prevents booting from the removable media drives. Prevents transfer of data through the integrated serial, parallel, USB (universal serial bus), or infrared interface. Prevents use of the workstation until the password is entered. This can apply to both initial system startup and restarts. Prevents reconfiguration of the workstation (use of the Computer Setup Utilities) until the password is entered. Prevents unauthorized access to the data on specific hard drives. This feature is available on select models only. How It Is Established From the Computer Setup Utilities (F10) menu. From the Computer Setup Utilities (F10) menu.

Power-On Password

From the Computer Setup Utilities (F10) menu.

Setup Password

DriveLock
Support for security features may vary depending on your specific workstation configuration.
Security Features Overview (Continued)
Feature Smart Cover Sensor Purpose Indicates that workstation cover or side panel has been removed. Can be set to require the setup password to restart the workstation, after the cover or side panel has been removed. Refer to the Hardware Reference Guide on the Documentation Library CD for more information about this feature. This feature is available on select models only. May prevent unintentional or malicious changes to the Master Boot Record of the current bootable disk, and provides a means of recovering the last known good MBR. Detects when memory modules have been added, moved, or removed; notifies user and system administrator. Displays ownership information, as defined by the system administrator, during system startup (protected by setup password). Inhibits access to the interior of the workstation to prevent unwanted configuration changes or component removal. Can also be used to secure the workstation to a fixed object to prevent theft. Inhibits access to the interior of the workstation to prevent unwanted configuration changes or component removal. How It Is Established From the Computer Setup Utilities (F10) menu.

4.4.6 Lithium Coin Cell Battery
The battery that comes with the workstation provides power to the real-time clock and has a minimum lifetime of about three years. See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures.
WARNING: This workstation contains a lithium battery. There is a risk of fire and chemical burn if the battery is handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose in water or fire, or expose it to temperatures higher than 140F (60C).
CAUTION: Batteries, battery packs, and accumulators should not be disposed of together with the general household waste.
Removal and Replacement Procedures
Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly.
Not all features listed in this guide are available on all workstations.
5.1 Preparation for Disassembly
See Chapter 4, 'Identifying the Chassis, Routine Care, and Disassembly Preparation' for initial procedures. 1. Remove/disengage any security devices that prohibit opening the workstation (Section 5.2 and 5.4). 2. Close any open software applications. 3. Exit the operating system. 4. Remove any media such as a diskette or compact disc from the workstation. 5. Turn off the workstation and any peripheral devices that are connected to it.
CAUTION: Turn off the workstation before disconnecting any cables. CAUTION: Regardless of the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet. In some systems the cooling fan is on even when the workstation is in the Standby, or Suspend modes. The power cord should always be disconnected before servicing a unit.
6. Disconnect the power cord from the electrical outlet and then from the workstation. 7. Disconnect all peripheral device cables from the workstation. disassembly, During with the unitslabel each cable as you remove it, noting its position and routing. Keep all screws removed.
CAUTION: The screws used in the workstation are of different thread sizes and lengths; using the wrong screw in an application may damage the unit.

To install the card cage, reverse the removal procedures.

5.9.1 Riser Card

1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock (Section 5.2). 2. Prepare the workstation for disassembly (Section 5.1). 3. Remove the workstation access panel (Section 5.5). 4. Remove the expansion card cage (Section 5.9). 5. Remove the three screws that secure the riser card to the expansion card cage, then remove the card.
To install the riser card, reverse the removal procedure.

5.9.2 Expansion Card

1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock (Section 5.2). 2. Prepare the workstation for disassembly (Section 5.1). 3. Remove the workstation access panel (Section 5.5). 4. Remove the expansion card cage (Section 5.9). 5. If you are installing a card for the first time, go to step 6. If you are removing an existing card, open the release latch as described in step 6 then go to step 8. 6. If you are installing an expansion card in a vacant socket, release the slot cover retention latch 1 that secures the PCI slot covers by rotating the latch outwards (the latch in the workstation has a green label on it marked 2). 7. Remove the slot cover by sliding it out 2.
8. To remove an expansion card, hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket. Lift the expansion card straight up to release it from the carrier. Be sure not to scrape the card against other components.

5.9.3 AGP Card

Some graphics cards (such as the nVIDIA QuadroNVS) will require you to remove the diskette drive (or hard drive, if installed) from bay 1 to allow enough remove to install the graphics card. 1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock (Section 5.2). 2. Prepare the workstation for disassembly (Section 5.1). 3. Remove the workstation access panel (Section 5.5). 4. Lift the green lever to unlock the AGP card.
5. If installing an AGP card for the first time, go to step 6. If removing an AGP card, go to step 9. 6. Remove the slot cover. 7. Slide the bracket on the end of the expansion card down into the slot on the back of the chassis and press the card down firmly into the socket on the system board. install an expansion card, make sure you press firmly on When youseats properly in the expansion card socket on the system the card so that the whole connector board. 8. Close the expansion slot retention bracket by rotating it toward the chassis 1 and pressing down on the thumb tabs 2 so that they snap firmly into place. 9. To remove an AGP card, pull the retention arm away from the socket then carefully rock the card back and forth until the connectors pull free from the socket. Lift the expansion card straight up then pull it in toward the center of the chassis to release it from the chassis frame. Be sure not to scrape the card against other components. 10. Store the removed card in anti-static packaging.

601-Diskette Controller Error
Run Computer Setup (F10 Setup). Check and/or replace cables. Clear CMOS. Replace diskette drive. Replace the system board.
602-Diskette Boot Record Error 605-Diskette Drive Type Error
Diskette in drive A not bootable. Mismatch in drive type.
Replace the diskette. Run Computer Setup (F10 Setup). Disconnect any other diskette controller devices (tape drives). Clear CMOS.
610-External Storage Device Failure 611-Primary Floppy Port Address Assignment Conflict
External tape drive not connected. Configuration error.
Reinstall tape drive or press F1 and allow system to reconfigure without the drive. Run Computer Setup (F10 Setup). Remove expansion cards. Clear CMOS.
Screen Message 660-Display Cache is Detected Unreliable Probable Cause Integrated video controller display cache not working properly and will be disabled. Recommended Action Replace system board if minimal video degrading is an issue.
912-Computer Cover Has Been Removed Since Last System Start Up 914-Hood Lock Coil is not Connected Smart cover lock mechanism is missing or not connected. Power button cable not connected. Front audio cable not connected. Riser card has been removed or has not been reinstalled properly in the system. Both external and internal serial ports are assigned to COM1.

No action required.

Reconnect or replace hood locking mechanism. Reseat or replace hood locking mechanism cable. Connect power button cable. Connect the front audio cable. Unplug workstation and install/reinstall riser cord.
916-Power Button not Connected 917-Front Audio not Connected 919-Front Panel, MultiPort, and/or MultiBay Risers not Detected. 1151-Serial Port 1 Address Conflict Detected
Remove any Comm port expansion cards. Clear CMOS. Reconfigure card resources and/or run Computer Setup (F10 Setup). Run Computer Setup or Windows utilities.
1152-Serial Port 2 Address Conflict Detected
Both external and internal serial ports are assigned to COM2.
1155-Serial Port Address Conflict Detected
Both external and internal serial ports are assigned to same IRQ.
Remove any Comm port expansion cards. Clear CMOS. Reconfigure card resources and/or run Computer Setup (F10 Setup).Run Computer Setup or Windows utilities.

Monitor settings in the workstation are not compatible with the monitor.
Solving Display Problems (Continued)
Problem Power LED flashes Red six times, once every second, followed by a two second pause, and the workstation beeps six times. Cause Pre-video graphics error. Solution For systems with a graphics card: 1. Reseat the graphics card. 2. Replace the graphics card. 3. Replace the system board. For systems with integrated graphics, replace the system board. Monitor does not function properly when used with energy saver features. Dim characters. Monitor without energy saver capabilities is being used with energy saver features enabled. The brightness and contrast controls are not set properly. Cables are not properly connected. Blurry video or requested resolution cannot be set. If the graphics controller was upgraded, the correct video drivers may not be loaded. Monitor is not capable of displaying requested resolution. The picture is broken up, rolls, jitters, or flashes. The monitor connections may be incomplete or the monitor may be incorrectly adjusted. Disable monitor energy saver feature.
Adjust the monitor brightness and contrast controls. Check that the graphics cable is securely connected to the graphics card and the monitor. Install the video drivers included in the upgrade kit.
Change requested resolution.
1. Be sure the monitor cable is securely connected to the workstation. 2. In a two-monitor system or if another monitor is in close proximity, be sure the monitors are not interfering with each others electromagnetic field by moving them apart. 3. Fluorescent lights or fans may be too close to the monitor.
Monitor needs to be degaussed. Vibrating or rattling noise coming from inside a CRT monitor when powered on. Clicking noise coming from inside a CRT monitor. Monitor degaussing coil has been activated. Electronic relays have been activated inside the monitor.
Degauss the monitor. None. It is normal for the degaussing coil to be activated when the monitor is powered on. None. It is normal for some monitors to make a clicking noise when turned on and off, when going in and out of standby mode, and when changing resolutions.
Problem High pitched noise coming from inside a flat panel monitor. Fuzzy focus; streaking, ghosting, or shadowing effects; horizontal scrolling lines; faint vertical bars; or unable to center the picture on the screen. (flat panel monitors using an analog VGA input connection only) Certain typed symbols do not appear correct. Cause Brightness and/or contrast settings are too high. Flat panel monitors internal digital conversion circuits may be unable to correctly interpret the output synchronization of the graphics card. Solution Lower brightness and/or contrast settings. 1. Select the monitors Auto-Adjustment option in the monitors on-screen display menu. 2. Manually synchronize the Clock and Clock Phase on-screen display functions. Download SoftPaq SP20930 or SP22333, depending on the monitor, to assist with the synchronization. Use the Character Map to locate the and select the appropriate symbol. Click Start > All Programs > Accessories > System Tools > Character Map. You can copy the symbol from the Character Map into a document.

The font you are using does not support that particular symbol.

Solving Audio Problems

Problem Sound does not come out of the speaker or headphones. Cause Software volume control is turned down. The external speakers are not turned on. External speakers plugged into the wrong audio jack. Audio cable not connected. Digital CD audio is not enabled. Solution Double-click the Speaker icon on the taskbar and use the volume slider to adjust the volume. Turn on the external speakers. See the sound card documentation for proper speaker connection. Connect audio cable between CD or DVD-ROM drive and the system board. Enable digital CD audio: 1. From the Control Panel, select System. 2. On the Hardware tab, click the Device Manager button. 3. Right-click on the CD/DVD device and select Properties. 4. On the Properties tab, make sure Enable digital CD audio for this CD-ROM device is checked. Headphones or devices connected to the line-out connector mute the internal speaker. Volume is muted. Turn on and use headphones or external speakers, if connected, or disconnect headphones or external speakers. 1. From the Control Panel program, click Sound, Speech and Audio Devices, then click Sounds and Audio Devices. 2. Click the Mute check box to remove the check mark from the box. Workstation is in standby mode. Press the power button to resume from standby mode.
resume hold down the CAUTION: When attempting toseconds.from standby mode, do notwill shut down power button for more than four Otherwise, the workstation and you will lose your data.
Solving Audio Problems (Continued)
Problem Noise or no sound comes out of the speakers or headphones. Cause Solution 1. If using digital speakers that have a stereo jack and want the system to auto-switch to digital, use a stereo-to-mono adapter to properly engage the auto-sense feature or use the multimedia device properties to manually switch the audio signal from analog to digital. 2. If the headphones have a mono jack, use the multimedia device properties to switch the system to analog out.
If you set digital as the Output Mode, the internal speaker and external analog speakers will no longer output audio until you switch back to an auto-sense or analog mode. If you set analog as the Output Mode, external digital speakers will not function until you change the output mode back to an auto-sense or digital mode.

Sound cuts in and out.

Processor resources are being used by other open applications. The hard disk may be full.

Solving CD-ROM and DVD Problems (Continued)
Problem Recording audio CDs is difficult or impossible. Cause Wrong or poor quality media type. Solution 1. Try using a slower recording speed. 2. Verify that you are using the correct media for the drive. 3. Try a different brand of media. Quality varies widely between manufacturers.
Solving Drive Key Problems
Problem Drive key is not seen as a drive letter in Windows XP. The workstation boots to DOS after making a bootable Drive key. Cause The drive letter after the last physical drive is not available. Drive key is bootable. Solution Change the default drive letter for the Drive key in Windows XP. Install the Drive key after the operating system boots.
Solving Internet Access Problems
Problem Unable to connect to the Internet. Cause Internet Service Provider (ISP) account is not set up properly. Modem is not set up properly. Web browser is not set up properly. Cable/ DSL modem is not plugged in. Solution Verify Internet settings or contact the ISP for assistance. Reconnect the modem. Verify the connections are correct using the quick setup documentation. Verify that the Web browser is installed and set up to work with your ISP. Plug in cable/DSL modem. You should see a power LED light on the front of the cable/DSL modem.
Solving Internet Access Problems (Continued)
Problem Unable to connect to the Internet. (continued) Cause Cable/DSL service is not available or has been interrupted due to bad weather. The CAT5 10/100 cable is disconnected. Solution Try connecting to the Internet at a later time or contact your ISP. (If the cable/DSL service is connected, the cable LED light on the front of the cable/DSL modem will be on.) Connect the CAT5 10/100 cable between the cable modem and the workstations RJ-45 connector. (If the connection is good, the PC LED light on the front of the cable/DSL modem will be on.) Contact the ISP for the correct IP address. Windows 2000 1. Select Start > Settings > Control Panel. 2. Double-click Internet Options. 3. On the General tab, click the Delete Cookies button. Windows XP 1. Select Start > Control Panel. 2. Double-click Internet Options. 3. On the General tab, click the Delete Cookies button. Cannot automatically launch Internet programs. You must log on to the ISP before some programs will start. Log on to the ISP and launch the desired program.

Ultra ATA Cables

When installing a second device on either the primary or secondary controller, you must use an industry standard 80-conductor Ultra ATA cable for optimal performance. These cables have a maximum length of 18 inches and a maximum distance of 6 inches between the two devices for a two-drive cable. Drives operating at speeds faster than those of the Ultra ATA-33 devices require industry-standard 40-pin, 80-conductor cables to maintain the higher data transfer rates possible with the improved technology. When using Ultra ATA-133, -100, -66, and slower -33 drives in the same system, each drive will operate at its appropriate data transfer rate.

Cable Layout

The faces of industry-standard cable connectors are color coded for easy recognition:
System board connector = blue face Device 0 connector = black face Device 1 connector = gray face
The color code of an industry-standard cable is valid only if the drives jumper is in the cable-select position.

Single-Drive Cable

System Board Blue Face Device 0 (master) Black Face

Two-Drive Cable

System Board Blue Face Device 1 (slave) Gray Face Device 0 (master) Black Face
On a two-drive cable, the Drive/Device 0 connector is always the farthest one from the system board connector and the Drive/Device 1 connector is always the closest to the system board connector.
Some cables may be labeled Drive 0 instead of Device 0 and Drive 1 instead of Device 1.
Drive Installation Guidelines
Your workstation supports three drive bays and contains two ATA (IDE) controller channels with a dedicated connector on the system board for each controller. One controller is designated as the primary and the other as the secondary. Each controller can have up to two devices attached to it via an industry-standard 80-conductor cable.
To install a secondary hard drive, you must use a dual-headed cable (PN 108950-051).
Any drive attached to a ATA controller must have a drive designation, such as Device O (Master Drive) or Device 1 (Slave Drive). Drives set to the cable select mode will automatically be designated as Device 0 or Device 1 depending on where they are connected on the device cable and whether or not they are the only drive connected to the cable. For optimal performance of your system, all drives need to be attached to the primary and secondary ATA controllers in a specified sequence. This sequence is determined by the device class and by specific attach sequence rules.