connecting the system

A label on the back of the system identifies the ports. Connect all cables and cords before you plug the power cord into the outlet. The connectors are shaped to go in one way only. NOTE Systems with video cards supporting multiple heads have more than one monitor connector.
removing and replacing covers

installing components

For detailed instructions, refer to the HP zx2000 Technical Reference Guide. NOTE To maintain FCC/EMI (Electromagnetic Interference) compliance, replace all covers and make sure all screws are properly seated after you replace components.

memory

configuring the system
1 Power on the system. a Turn on the monitor. b Press the power button on the front panel. c Enter the password if required. (Password is required if previously set in EFI.) Initialize the software. If you purchased a system with the OS pre-installed, the initialization process begins when you start the workstation for the first time. This process: Displays the license agreement. Asks questions about the system. If you purchased a system and the OS is not pre-installed, install the OS now. HP-UX: Follow the instructions on the HP-UX CD envelope to install your OS. Linux: Follow the instructions on the Linux OS CD envelope to install your OS. (Windows is always pre-installed.) 3 Use the following tools to configure the system. For instructions, refer to the HP zx2000 Technical Reference Guide. 4 Extensible Firmware Interface (EFI) Baseboard Management Controller (BMC) NOTE CAUTION Rack-mounted systems do not have plastic side covers. The zx2000 system depends on the access panels for proper cooling of internal components. Operating the system with the side cover removed can cause the system to quickly overheat.
The order in which you load memory is important. Refer to the chart below. NOTE CAUTION Memory DIMMs must be loaded as matched pairs. If you do not unplug the power cord while removing and installing memory, your memory modules may be damaged. Make sure the power cord is disconnected and the power supply LED is off before adding or removing DIMMs. Location of power supply (reference point)
Loading Order 1st 2nd Memory DIMM Slots DIMM 0A DIMM 1A
WARNING For hardware installation procedures, you must power off the system and unplug the power cord from the outlet.
location of internal components
9 PCI and AGP slots PCI/AGP retainer arm memory power supply hard drive cage optical drives shipping screws fans front-access USB

1st 2nd

DIMM 0B DIMM 1B

drives

To remove or install hard drives, you must first raise the hard drive cage. To raise the hard drive cage, remove the screws that hold the cage in place for shipping. Replacing these screws is not necessary.
Install software and drivers for peripherals. Go to Software and Drivers at www.hp.com/go/bizsupport.
graphics and accessory cards
The graphics and accessory cards in the system are behind the hard drive cage and AGP retainer arm. To remove or install graphics and accessory cards, you must first raise the hard drive cage and remove the AGP retainer arm from the system. To remove the AGP retainer arm, remove the screws that hold the hard drive cage and retainer arm in place for shipping. Replacing these screws is not necessary.

about this document

This document is designed for IT professionals. It provides: Brief instructions on connecting and configuring the system. Brief information, notes and warnings on installing components. References to other guides for more information.

hp workstation zx2000

for more information
The following documents are on the Documentation and Utility CD provided with your system: Getting Started Guide how to set up and configure your system; basic troubleshooting; warranty statements. Technical Reference Guide how to install and replace parts; advanced troubleshooting; advanced configuration information. Safety and Comfort Guide how to use your system safely and avoid injury or discomfort. OS Recovery Instructions how to restore your system to the original shipping configuration (instructions accompany CD/DVD). 2003 Hewlett-Packard Company. HP and HEWLETT PACKARD are trademarks of HewlettPackard Company. All other product names mentioned herein may be trademarks of their respective companies. Hewlett-Packard shall not be liable for technical or editorial errors or omissions contained herein. The information is provided as is without warranty of any kind and is subject to change without notice. The warranties for Hewlett-Packard products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty.

For additional documentation and support information, go to www.hp.com/go/bizsupport and enter your product name (zx2000) in the search field. For technical assistance: Call HP at 1-800-593-6631 (USA). Go to www.hp.com/country/us/eng/contact_us.html to contact HP in your region.

quick setup

A7844-90030

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Getting Started Guide

hp workstation zx2000
Document Part Number: A7844-90050

July 2004

This guide provides an overview of the system front and rear panel connectors, instructions on how to set up and configure your system, and troubleshooting tips. The appendix includes regulatory notices.
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2004 Hewlett-Packard Company Microsoft, Windows, Windows 2000, and Windows XP are registered trademarks of Microsoft Corporation in the U.S. and other countries. Intel and Itanium are registered trademarks of Intel Corporation in the U.S. and other countries. All other product names mentioned herein may be trademarks of their respective companies. Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. The information in this document is provided as is without warranty of any kind, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, and is subject to change without notice. The warranties for HP products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty. This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.
Getting Started Guide hp workstation zx2000 First Edition (July 2004) Document Part Number: A7844-90050
WARNING: Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
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Important Safety Warnings
WARNING: Avoiding Electrical Shocks. To avoid electrical shock, do not open the power supplies. There are no user-serviceable parts inside. To avoid electrical shock and harm to your eyes by laser light, do not open the DVD laser module. The laser module should be serviced by service personnel only. Do not attempt to make any adjustment to the laser unit. Refer to the label on the DVD for power requirements and wavelength. This product is a class I laser product.
WARNING: Removing and Replacing the Cover. For your safety, never remove the system side cover without first disconnecting the power cord from the power outlet and removing any connection to a telecommunications network. If a Power Protection Device is fitted to your system, you must shut down your computer using its on/off switch, then remove the power cord before removing the systems side cover. Remove the Power Protection Device cables before any servicing operation. Always replace the side cover before switching the system on again. WARNING: Battery Safety Information. There is a danger of explosion if the battery is incorrectly installed. For your safety, never attempt to recharge, disassemble, or burn an old battery. Replace the battery with the same or equivalent type, as recommended by the manufacturer. The battery in this system is a lithium battery that does not contain any heavy metals. However, to protect the environment, do not dispose of batteries in household waste. Return used batteries either to the shop from which you bought them, to the dealer from whom you purchased your system, or to HP so that they can either be recycled or disposed of in the correct way. Returned batteries will be accepted free of charge.

WARNING: Avoiding Burn Injuries. Some parts inside the computer will be hot. Wait approximately three to five minutes for them to cool down before touching them.
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CAUTION: Avoiding Static Electricity. Static electricity can damage electronic components. Turn OFF all equipment before installing an accessory card. Dont let your clothes touch any accessory card. To equalize the static electricity when replacing an accessory card, rest the accessory card bag on top of the system unit while you are removing the card from the bag. Handle the card as little as possible and with care. CAUTION: Information on Ergonomic Issues. It is strongly recommended that you read the ergonomics information, available in the Working In Comfort section of this manual, before using your system. You can access more extensive ergonomics information at: www.hp.com/ergo
NOTE: Recycling Your System. HP has a strong commitment toward the environment. Your HP system has been designed to respect the environment as much as possible. HP can also take back your old system for recycling when it reaches the end of its useful life. HP has a product take-back program in several countries. The collected equipment is sent to an HP recycling facilities in Europe or the U.S.A. As many parts as possible are reused. The remainder is recycled. Special care is taken for batteries and other potential toxic substances, these are reduced into non-harmful components through special chemical processes. If you require more details about the HP product take-back program, contact your local dealer or your nearest HP Sales Office.
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Contents

1 Setting Up and Using Your System
System Description. 12 Front Panel. 12 Rear Panel. 14 Setting Up Your System. 15 Tools. 15 Connecting Devices. 17 Starting and Stopping Your System. 19 Starting Your System. 19 Turning Off Your System. 111 Installing Hardware Components. 112 Firmware and Drivers. 114 Configuring Your System. 115 Extensible Firmware Interface (EFI). 115 Baseboard Management Controller (BMC). 122

2 Troubleshooting

Your System Does Not Start Properly. 22 You Find a Hardware Problem. 23 Mouse Problems. 24 Troubleshooting with the System LEDs. 26 Troubleshooting with the e-buzzer. 29 Software Diagnostics Tools. 211 HP e-DiagTools Hardware Diagnostics. 211 Additional Diagnostics Tools for HP-UX. 214 Recovering the OS. 215
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Where to Get Help. Information To Collect Before You Contact Support. Online Support. Phone Support. Additional Documentation.

A Regulatory Information

Federal Communications Commission Radio Frequency Interference Statement (for USA only). Notice for Canada. Safety Warning for the USA and Canada. Notice for France. Notice for the Netherlands. Notice for Germany. Noise Declaration for Germany. Notice for Japan (Class A). Notice for Korea. Notice for Taiwan. 25 25

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setting up and using your system

This section provides:

description of front and rear panel setup instructions system configuration instructions troubleshooting tips
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Setting Up and Using Your System

system description

The zx2000 workstation is available in tower and rack-mount configurations.

front panel

The hp workstation zx2000 front panel has the following features:
Two front-access USB connectors. Two front-access optical drive bays. Power button to turn system on or off. Power LED: green when the power is on or the power button is pushed in. If the power is on and the button is pushed in, the light will stay on even after the system is powered down. When the button is released, the green light turns off. Activity LED: indicates whether the system is accessing any of the hard drives or optical drives (IDE or SCSI). If the LED is:
off, the system is off, or the system is not accessing internal drives blinking green, the system is accessing an internal drive
NOTE: The Activity LED is only active on systems purchased after March 2003. NOTE: The Activity LED automatically communicates with IDE HDD or optical drives. To communicate with SCSI drives, a SCSI LED activity cable must connect the SCSI card and the system board.
System and Diagnostic LEDs provide information about system errors. Locator Button and LED (rack-mount configuration only) identifies the rack position of the workstation.
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Front Panel, Tower Configuration 1
Front Panel, Rack Configuration 1 Optical drive bays 2 Power LED 3 Power button 4 System LED 5 Activity LED 6 Diagnostic LEDs 1-Front-access USB connectors (behind door) 8 Locator LED and Button (rack-mounted system only)
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rear panel

The connectors are shaped to go in one way only. Refer to the label on the back of the workstation.
Rear Panel Connectors, Tower Configuration
Rear Panel Connectors, Rack-mounted Configuration 1 Power 2 Serial ports 5 LAN LEDs 6 Built-in LAN and optional second LAN ports
3 Audio (headphone, microphone) 7 Monitor port(s) on graphics card 4 USB
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setting up your system

WARNING: If you have any doubt that you can lift the system or monitor safely, do not try to move them without help.

1. Check the materials list shipped with your system to verify that you have all of the components. 2. Position the system so that its rear connectors are easily accessible:
If the system is a tower configuration, place the system in an area with easily accessible power outlets and enough space for the keyboard, mouse, and any other accessories. If the system is to be rack-mounted, refer to the mounting instructions provided with your system.
You do not need any tools to set up your system. However, if you plan to install additional hardware components, you will need:
Flat blade screwdriver T-15 Torx driver Special processor tool (provided with processor) Static-free mat Static strap
WARNING: Metallic particulates can be especially harmful around electronic equipment. This type of contamination may enter the data center environment from a variety of sources, including, but not limited to, raised floor tiles, worn air conditioning parts, heating ducts, rotor brushes in vacuum cleaners or printer component wear. Because metallic particulates conduct electricity, they have an increased potential for creating short circuits in electronic equipment. This problem is exaggerated by the increasingly dense circuitry of any electronic equipment. Over time, very fine whiskers of pure metal can form on electroplated zinc, cadmium, or tin surfaces. If these whiskers are disturbed, they may break off and become airborne, possibly causing failures or operational interruptions. For
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over 50 years, the electronics industry has been aware of the relatively rare, but possible, threat posed by metallic particulate contamination. During recent years, a growing concern has developed in computer rooms where these conductive contaminants are formed on the bottom of some raised floor tiles. Although this problem is relatively rare, it may be an issue within your computer room. Since metallic contamination can cause permanent or intermittent failures on your electronic equipment, Hewlett-Packard strongly recommends that your site be evaluated for metallic particulate contamination before installation of electronic equipment.

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connecting devices

Before connecting any cords or cables to your system, please read the Warning Notices in the front of this manual.
power, keyboard and mouse
To connect the power, keyboard and mouse: 1. Connect the power cords to the rear of the monitor and the computer. 2. Connect both power cords to a grounded outlet (for tower systems) or to a power distribution unit (PDU) on the rack (for racked systems). 3. Connect the keyboard and mouse. This system uses Standard 104 keyboard with a USB connector. Plug them into the USB ports on the back of the system. (Ports are labelled.)
WARNING: For your safety always connect equipment to a grounded wall outlet. Always use a power cord with a properly grounded plug, such as the one provided with the equipment, or one in compliance with your national safety standards. To ensure that the equipment can be disconnected from the power by removing the power cord from the outlet, the equipment must be located close to an easily accessible power outlet.
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graphics cards

The zx2000 workstation is available with a range of graphics cards.
Graphics cards may include an 15-pin connector, an 18-pin connector, or both. Only one connecting cable is needed for each monitor. Some video cards are pre-installed in the system, whereas others are packaged separately and shipped with the system. If your workstation did not ship with a pre-installed graphics card, you must install the card and load the drivers. Refer to the documentation included with your graphics card for instructions. For more detailed information about your graphics card, see the manufacturers web site:
ATI: www.ati.com NVIDIA: www.NVIDIA.com
For a complete and current list of supported cards with supported display resolutions and frequencies, see the hp zx2000 Technical Reference Guide.
Frequencies of 85Hz and higher provide flicker-free viewing. If the monitor you select is DDC-2B or DDC-2B+ compliant, the graphics card will automatically limit itself to those resolutions and frequencies supported by that monitor. In this case, you do not need to use the tables to select your monitor.
CAUTION: To prevent possible damage to your monitor, make sure you select a monitor that supports the resolutions and frequencies you wish to use.
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starting and stopping your system
The zx2000 workstations come in several different configurations. Please pay careful attention to the directions below and choose the options that match the OS and packaging that you purchased.

starting your system

To start your system: 1. Turn on the monitor before you start your system. 2. Press the power button on the front panel. The system starts. During system startup, the display may remain blank for up to one minute. This is normal. The following should occur:
Power LED turns on System LED blinks on and off Diagnostic LEDs 1-4 create scrolling pattern
3. If you are prompted for a password, type it and press Enter. The password prompt displays only if you have set a password in the EFI Boot Manager program. (See Using the Security/Password Menu on page 21.)
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initializing your software
The zx2000 can be configured with the Operating System (OS) pre-installed or packaged separately.
If you purchased a system with the OS pre-installed, the initialization process starts when you start the workstation for the first time. The software initialization process takes a few minutes. You can change the settings after the software has been initialized.
CAUTION: Do NOT switch OFF the system while the software is being initialized this could cause unexpected results.
The initialization process:
Displays the license agreement. Asks questions about the system.
If you purchased a system and the OS is not pre-installed, install the OS now:
HP-UX: Follow the instructions on the HP-UX CD envelope. Linux: Follow the instructions on the Linux OS CD envelope. Windows: Only available pre-installed.
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turning off your system

To turn off the system: 1. Exit all applications. 2. Execute the Shut Down command provided by your OS. 3. When prompted, press the power button on your system. NOTE: You can also shut down using the power button on the system. When you press the power button, the OS shuts down and the power turns off.
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installing hardware components
If you purchased an accessory card, a graphics card, or other hardware components that were not installed in your system at the factory, you must install those components now.
WARNING: For hardware installation procedures, you must power off the system and unplug the power cord from the outlet.
NOTE: To maintain FCC/EMI (Electromagnetic Interference) compliance, replace all covers and make sure all screws are properly seated after you replace components. 1. If you have already connected and turned on the system, turn off the system and disconnect all cables from the rear panel. 2. Remove the system access covers.
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3. Install the new components. The following diagram shows the location of internal components.
1 PCI and AGP slots 2 PCI/AGP retainer arm 3 memory 4 power supply 5 hard drive cage
6 optical drives 7 shipping screws 8 fans 9 front-access USB

For detailed instructions on installing hardware components, see the hp zx2000 Technical Reference Guide. 4. Replace the system access covers. 5. Connect the system.
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firmware and drivers

To download the latest drivers and firmware for your system, go to the Software and Drivers section of the HP support site: www.hp.com/go/bizsupport. At this site you can also read firmware upgrade instructions and register to obtain information on new driver availability automatically.
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configuring your system

Two tools are available to configure your system:
Extensible Firmware Interface (EFI) Baseboard Management Controller (BMC)
This section provides a brief introduction to these tools. For complete information, refer to System Configuration in the zx2000 Technical Reference Guide.
extensible firmware interface (efi)
The Extensible Firmware Interface (EFI) is an interface that allows you to configure the Itanium Processor Family (IPF) firmware. When you turn on your system and it begins to start up, your system pauses at the boot option screen:
EFI Boot Manager ver x.xx [xx.xx] Please select a boot option [your OS] EFI Shell [Built-in] Boot option maintenance menu Security/Password Menu Use up and down arrows to change option(s). Use Enter to select an option
NOTE: You have seven seconds to change the boot option before the system boots to the default OS.
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Use the up or down arrow keys to highlight an option, then press Enter.
EFI Shell [Built-in] is a command line interface that allows you to operate the EFI commands or create and run automated scripts. Boot Option Maintenance Menu allows you to select the
order of the devices from which you want the firmware to attempt to boot the OS. You can also configure the system to boot from a configuration file.
Security/Password Menu lets you add, change and delete
system administrator and user passwords.

remote access

You can also access the EFI remotely. 1. With the workstation turned off, connect a 9-pin to 9-pin serial cable to Serial Port A on the rear panel of the workstation, and to your remote device. 2. Configure the terminal emulation software with these settings:
Baud rate: 9600 Bits: 8 Parity: None Stop Bits: 1 (one) Flow Control: XON/XOFF
3. Using the terminal emulation software, connect to the workstation with a direct connection. NOTE: The default terminal emulation type is VT100+. This setting can be changed from the EFI Boot Options Maintenance Menu. 4. Turn on the workstation and follow the steps below to access the EFI.

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using the efi shell

To access the EFI shell: 1. When the EFI boot option screen displays, use the arrow keys to highlight EFI Shell, then press Enter. 2. A list of file systems (drives and partitions), and block devices on hard drives is displayed. For example:
Device mapping table fs0: Acpi(HWP0002,100)/Pci(1|0)/Scsi(Pun0,Lun0)/HD(Part1,Sig00112233) blk0: Acpi(HWP0002,0)/Pci(2|0)/Ata(Primary,Master) blk1: Acpi(HWP0002,100)/Pci(1|0)/Scsi(Pun0,Lun0)
3. The EFI shell first searches for an optional script file named startup.nsh. If this file is found, it is executed automatically. If the script does not automatically start an OS or other application, the shell then waits for commands to be entered at the command prompt.
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4. You can now enter commands. To run an individual command: a. Type the command at the shell prompt. For example, to clear the display on the monitor:

Shell:\> cls

b. Press Enter to execute the command.
Some commands require additional arguments to further define their action. For example, to display information about the system memory, you must type the command name, plus the desired category of information to display:

fs0:\> info mem

When you enter individual commands at the command prompt, the shell performs variable substitution, then expands wild cards before the command is executed. To switch to a different file system, execute the following, where fsx is the selected file system, as listed on the screen (see step 2). For example:

Shell> fsx:

You see this prompt:

fs0:\> _

You can also run EFI applications (files ending with.efi). To list applications in the current file system, run the ls command.
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The following section provides a list of EFI command categories. For more information, see the hp zx2000 Technical Reference Guide or use the EFI shells help system. To access a:

List of EFI command classes, execute help at the EFI shell prompt. Detailed description of a command, execute help and the command name at the EFI shell prompt. For example:

fs0:\> help date

EFI commands are organized into different classes based on their functions. The classes include:
boot boot options and disk-related commands configuration change and retrieve system information device get device, driver and handle information memory memory related commands shell basic shell navigation and customization scripts EFI shell script commands
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using the boot option maintenance menu
This menu allows you to select console output and input devices as well as various boot options. To:
display the help available for the command, select Help return to the main Boot Options Maintenance menu, select Exit highlight an item using the arrow keys, then press Enter save your changes, select Save Settings to NVRAM
The Boot Option Maintenance Menu contains the following options. Option
Boot from a File Add a Boot Option Delete Boot Option(s) Change Boot Order
Function Manually runs a specific application or driver. Adds items to the EFI boot menu. Removes options from the EFI boot menu. Changes the order of boot options. The order in which options are listed in the EFI boot menu also reflects the order in which the system attempts to boot. Selects a boot option to be executed on the next system boot. This does not change the permanent system boot settings. Sets the amount of time the system will pause before attempting to launch the first item in the Boot Options list. Defines devices to display output from the system console. Defines devices to provide input to the system console. Defines the devices that will display error messages from the system console. Shuts down and restart the system. Returns to the EFI startup menu.
Manage BootNext Setting Set Auto Boot TimeOut Select Active Console Output Devices Select Active Console Input Devices Select Active Standard Error Devices Cold Reset Exit
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using the security/password menu
You can set administrator and user passwords to provide different levels of access to the system firmware:
The Administrator can access and change all settings in the EFI Boot Manager program and can run the EFI shell. The User can access basic functions in the EFI Boot Manager.
NOTE: This password limits access to the firmware interface only. You must create passwords if you want to limit access to the EFI. No passwords are set at the factory. This is not the OS password. For information on setting OS passwords, see your OS user guide. The Security/Password Menu of the EFI lets you change the administrator and user passwords: 1. Select Security/Password Menu. 2. Select either:

power and system LEDs

The Power and System LEDs indicate the state of the system.
Power LED Off On (green) On (green) On (green) On (green) System LED Off Solid green Off Blinking orange (1/sec.) Blinking red (2/sec.) State Off Running Booting Attention Fault

activity LED

The Activity LED indicates the state of disk and drive activity on the system. NOTE: The Activity LED is only active on systems purchased after March 2003. NOTE: The Activity LED automatically communicates with IDE HDD or optical drives. To communicate with SCSI drives, a SCSI LED activity cable must connect the SCSI card and the system board. Activity LED

Off Blinking (green)

Off or no current disk/drive activity Disk drive being accessed
locator LED and button (rack-mounted systems only)
You may find it difficult to identify a specific computer requiring maintenance if you have several similar systems in a rack. The locator LED is designed to help identify the system in a rack. To activate the locator LED, press the locator button on the front bezel of the system. NOTE: The locator LED can also be lit using BMC commands. See the HP zx2000 Technical Reference Guide. When the locator button is pressed in, the locator LED begins to flash blue at a frequency of one blink per second both on the front of the system and the back, making it easy to locate the system.

diagnostic LEDs

The four diagnostic LEDs located on the front bezel of your system are labeled one through four. Chapter 4 of the hp zx2000 Technical Reference Guide provides a table with a list of faults associated with the various possible LED lighting sequences.

lan LEDs (back panel)

The four LAN LEDs on the back panel of the system indicate LAN activity.
LAN LED 1. Gbit Location Tower: Right Rack-mounted: Top 2. 100mb Tower: 2nd from right Rack-mounted: 2nd from top 3. Link Tower: 2nd from left Color Off Green Off Green Off State No 1000 Mbps link Port linked at 1000 Mbps No 100 Mbps link Port linked at 100 Mbps No LAN connection Link connectivity on LAN port No LAN activity Flashing or solid green LED indicates activity on LAN port
Rack-mounted: 2nd from bottom Green 4. Activity Tower: Left Rack-mounted: Bottom Off Green
troubleshooting with the e-buzzer
When your system starts up, the system firmware performs pre-boot diagnostics to test your hardware configuration for any problems. If a problem is detected during pre-boot, the e-buzzer emits audible beeps and an encoded error message. The e-buzzer emits a different number of beeps for each type of error. More detailed information is provided by the system LEDs.

Number of Beeps 3 Component Processor Power Supply Memory Description Processor absent, not correctly connected. Reseat or replace processor. Power supply failure. Replace power supply. No memory, bad memory modules or incompatible memory module. Check memory module loading order. Reseat or replace memory modules.
Graphics Card Graphics card problem. Reseat or replace the graphics card. PCI Card PCI card problem. Reseat or replace the PCI card.
General Failure Possible problems include: System board failure, CPU connection problem, CPU failure, CPU power failure. See the hp zx2000 Technical Reference Guide for additional details and recommendations.

System Board

Defective system board. Contact support.
NOTE: If you miss the beep code, send the signal again. Press the power supply button for 3 seconds, then release it once the sound begins. The e-buzzer also emits an electronic signal that can be sent through a telephone line to an authorized help desk or HP Support. This signal can be decoded by help desk equipment to identify the workstation model and serial number as well as details about any faults. To send this signal to HP Support, hold your telephone next to the front bezel when the system is booting.
software diagnostics tools
This section includes information on the following diagnostic tools:
HP e-DiagTools Hardware Diagnostics Additional Diagnostics Tools for HP-UX
Before you run the HP diagnostic software, note any e-buzzer and LED errors.
hp e-diagtools hardware diagnostics
Your system came with an HP IPF Offline Diagnostics and Utilities CD with HP e-DiagTools Hardware Diagnostics. These tools can be used to diagnose hardware-related problems on your HP system. Run e-DiagTools before contacting HP for Warranty service. This is to obtain information that will be requested by a support agent. With this utility you can:
Check the hardware configuration and verify that it is functioning correctly. Test individual hardware components. Diagnose hardware-related problems. Obtain a complete hardware configuration. Provide precise information to an HP support agent so they can solve problems quickly and effectively.
HP e-DiagTools provides a user-friendly interface to the Offline Diagnostics Environment (ODE), that enables you to troubleshoot a system that is running without an OS or cannot be tested using the online tools. ODE can also be run separately using a command line interface, which allows the user to select specific tests and/or utilities to execute on a specific hardware module. See the hp zx2000 Technical Reference Guide for more information.

starting hp e-diagtools

1. Insert the HP IPF Offline Diagnostics and Utilities CD in the CD or DVD drive. 2. Restart the system. 3. Select the CD/DVD boot option from the EFI startup menu. NOTE: If you are unable to boot from your CD/DVD drive, restart your system and check the boot options from the Boot Options Maintenance Menu to ensure that your system is configured to boot from the CD/DVD drive. 4. If you are not familiar with e-DiagTools, review the documentation. From the main menu: a. Select View Release Notes and Documentation Menu to view a list of available documentation. b. Select View e-DiagTools Info to open the overview document. 5. If you are already familiar with e-DiagTools, select Run e-DiagTools for IPF from the main menu.

Windows
Windows XP 64 Bit Edition 2003 Recovery DVD Instructions on DVD sleeve Access DVD contents through Windows Explorer HP Enablement Kit for Linux CD Instructions in HP Enablement Kit for Linux booklet
docs.hp.com/linux, under Linux for Itanium 2-based Servers and Workstations
CAUTION: Using the Recovery CD permanently erases the contents of your hard disk. Back up all data and personal files before using the Recovery CD.

where to get help

HP Customer Care Centers can help you solve problems related to HP products and, if necessary, initiate appropriate service procedures. Support is available on the web and by phone. For information on contacting HP Customer Care, go to:
information to collect before you contact support
Before you contact support, you should: 1. Collect the following information:
Workstation model number (zx2000) Serial number (on label inside front-access USB door) Product number (if applicable, this will be printed next to the serial number)
2. Be familiar with your system configuration and note any errors that have occurred. For example:
When did the problem start? Have you made any recent changes to the system? What firmware version is installed? Have you made any recent changes to the firmware settings? How much memory is installed? Is it HP or third-party memory? What accessory card slots are being used? What OS is installed on the system? Have you changed to a different OS? If so, what OS and version? Is the OS giving any error messages?
3. Check the previous sections in this chapter and attempt to solve the problem.
4. Use any LED and e-buzzer error codes and try to solve the problem according to the solutions suggested:
Are there any LED errors? (Displays on screen during boot. See Troubleshooting with the System LEDs on page 2-6 for a list of common LED errors and recommended solutions.) Are there any e-buzzer errors? (Audible beeps during boot. See Troubleshooting with the e-buzzer on page 2-9 for a list of e-buzzer beep sequences and recommended solutions.)
5. Use the diagnostic software on your system (See Software Diagnostics Tools on page 2-11). 6. Run HP e-DiagTools and produce a support ticket (See HP e-DiagTools Hardware Diagnostics on page 2-11).

online support

To contact HP Customer Care, online, see the Worldwide Limited Warranty and Technical Support Guide or go to www.hp.com/go/bizsupport and enter your product name (zx2000) in the search field. NOTE: After accessing the site, select the appropriate hardware. Selected publications are also available as printed books. The following information is available on this web site:
Firmware updates (including the upgrade utility and instructions). The latest drivers and software utilities. Additional documentation (see below).

federal communications commission radio frequency interference statement (for usa only)
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules and the Canadian Department of Communications. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. Hewlett-Packards FCC Compliance Tests were conducted with HP-supported peripheral devices and HP shielded cables, such as those you receive with your system. Changes or modifications not expressly approved by Hewlett-Packard could void the users authority to operate the equipment.

notice for canada

This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numrique de la Class A respecte toutes les exigences du Rglement sur le matriel brouilleur du Canada.
safety warning for the usa and canada
If the power cord is not supplied with the computer, select the proper power cord according to your local national electric code:
USA: use a UL listed type SVT detachable power cord. Canada: use a CSA certified detachable power cord.
For your safety, never remove the systems cover without first removing the power cord and any connection to a telecommunication network. Always replace the cover before switching on again.
Si le cordon secteur nest pas livr avec votre ordinateur, utiliser un cordon secteur en accord avec votre code electrique national.
USA: utiliser un cordon secteur UL listed, de type SVT. Canada: utiliser un cordon secteur certifi CSA.
Pour votre scurit, ne jamais retirer le capot de lordinateur sans avoir pralablement dbranch le cordon secteur et toute connection un rseau de tlecommunication. Noubliez pas de replacer le capot avant de rebrancher le cordon secteur.