The programs are not being installed to the correct directory
The installation program will by default put the embroidery system onto the fixed disk or partition with the most amount of free space. The drive letter that the embroidery system will install to is shown during the install and can be changed by the user. The drive or partition that the embroidery system is installed to will make no difference to its operation.
I do not have the VIP logos beside each file in Windows Explorer
Your icon association is set up during installation. You will have to re-install.
Lettering B09 All my lettering appears far too thin when stitched
Make sure you are using the Stitch Advisor included with Customizing to its full potential. This is found on the Lettering tab of the Control Panel. By default this is set to Woven, which is designed for thin materials. If this is set higher the letters become bolder. Try creating some letters, and changing between each of these settings and you will see immediately the difference it makes. This is particularly useful for small lettering. It may also help to increase the number in the density setting (decreasing the number of stitches).
I've typed in some Lettering, but not all of it has appeared
If you are using an upper case only Font (with UC at the end of its name, such as BASEBALL UC), only capital letters are available. Check the Font and try again.
Customizing crashes when I try to use Fonts on the Letters tab.
This is probably caused by a software conflict. A known conflict is with Piccolo, a universal reader for data cards from digital cameras. Piccolo starts up with an icon in the system tray. Removing or disabling Piccolo will allow you to use Fonts in Customizing.
This message appears if the shapes file that you have selected from the Shapes Box is not available. This could happen if you opened the VIP Customizing program, then accidentally moved or deleted that shapes file or the.bmp file of the same name from the
C:\VipEmbroidery\System folder. Close VIP Customizing, make sure the file is in the folder, then try again. Alternatively, you may need to Uninstall and Reinstall the program.
I have just installed Customizing and in the program some fonts are listed with '.fnt' after them and I am unable to use them.

5. The display should look similar to the picture to the right, with the Rainbow USB SuperPro device listed. If the device is listed, but has a yellow exclamation mark next to it, the device has not been correctly installed. In this case right click on the Rainbow USB SuperPro, and then select Delete, the driver has now been removed. The driver can now be reinstalled. On the Customizing Plus, Digitizing Plus or Professional Plus installation CD, run the following program \Technical\Dongle\setup2\Setup.exe. If this does not cure the problem, then you may require the latest version of the Dongle Device Driver [http://www.husqvarnavikingsoftware.com/web/downloads/html/updvipembsys_gen.htm#don gle]. Other USB problems: If you still have a problem then plug the dongle directly into into your computer's USB port. If it is now OK, then the problem may be a damaged or poor quality device or cable. Some USB ports do not have enough power to drive the dongle. By using a USB hub which uses a power supply this can be overcome. Some later windows 95 computers have USB ports fitted to the Motherboard but are not available for use. The computer BIOS may not be configured to allow support of Legacy USB devices. Check that Legacy USB Support is set to 'Enabled' within the BIOS. General dongle problems: For more information use the FAQ Search Wizard for your dongle type.
How can I drive two Poems or two Toyota 800 Series machines from one computer?
Your computer will need both COM ports 1 & 2 free. If you have a mouse or modem, for example, connected to either of these, then you will have to either turn them off or reset them on a higher com port number. 1. Connect the two embroidery machines to the COM ports of the computer. 2. Download "2Machines.exe [http://www.husqvarnavikingsoftware.com/web/downloads/html/updvipembsys_sys5_gen eral.htm#2mc]" and copy it into "C:\Husqpro" or whichever folder the Husqvarna Professional Embroidery System was installed into.
3. Double click on this self-extracting exe and the files will be unzipped, including "2Machines.doc", a copy of these instructions. 4. To run two Poems on your computer, run the file '2POEMs'; to run two Toyotas on your computer, run the file '2Toyotas'. 5. Now when you run Customizing Pro, the two buttons marked 1 and 2 will send the current design to the respective machines in Com ports 1 and 2. Note that once either of these buttons has been selected and the driver window has appeared, another design can be loaded in and sent to the other machine without affecting the first. Thus both machines can run independently of each other.

Miscellaneous A08 Hints on Customizing toolbars
Husqvarna Viking Software is made to run on a PC with Windows95/98/ME/NT/2000/XP and we can not guarantee that our software will work on a Macintosh computer. There are ways of running PC software on MAC computers by use of emulators such as Virtual PC and Soft Windows. However, Husqvarna Viking can not support, by way of phone help or warranty, the use of our software on Macintosh computers and recommends that you purchase a standard Windows based PC to use our embroidery systems. To use any of the Husqvarna Viking System 5 software, or previous versions, you require a parallel-port dongle and maybe the parallel-port Reader/Writer Unit, which the MAC does not usually have. Therefore you must buy a bi-directional parallel port for this purpose. If you still wish to use our software on a Macintosh computer, the following information may be of help. Please note that this DOES NOT constitute support and no support will be offered or provided for using Husqvarna Viking Software in the manner described below. PLEASE NOTE: Husqvarna Viking Software has not been tested with any Windows emulation software on Mac OS X. Husqvarna Viking Professional Plus has been tested and shown to run on a Macintosh G4 using the following configuration: Mac OS 9.0.4

Memory: 786Mb

This can happen on Windows NT/2000/XP when virus protection software is installed. This will affect many applications, not just the VIP programs. To solve this, your virus protection software must allow you to choose the file types that it checks. You can then improve performance by preventing the virus protection software from checking files with the extension.ini. This will have a negligible effect on security. To find out how to do this, you may find it helpful to look at the documentation or consult the software support for your virus protection software. For example, in McAfee VirusScan V4.5 onwards: 1. Double-click the VShield icon in the System Tray and the System Scan Status dialog appears. 2. Click the Properties button in the dialog box that appears. 3. On the Detection tab, select the User specified files option. 4. Click the Extensions. button and you will see a list of file type extensions. 5. Scroll down the list until you see IN? and click this entry (the ? means any file extension starting with IN followed by any letter or number). 6. Click the Delete button and the IN? entry is removed from the list. 7. Click OK to close the list, click OK to close the Properties dialog, then Close the System Scan Status dialog. The effect is immediate, even if you already have a VIP program open.
Printing E18 I tried to use the Print Preview but I cannot see the current Design Menu

When I Create Stitches one of my fill areas doesn't fill completely with stitches
Try changing the angle of orientation. Even one degree can be enough to allow the artificial intelligence of the program to fill the object. Another possibility is to move the start point slightly.
My computer takes a long time to draw the stitches when I do 3D Create Stitches
There are two main reasons for this. The computer may relatively slow. In this case you can use the Create Stitches option from the View menu to be able to save your design in stitch format. Alternatively, the drivers for your graphics card are not up to date, for which you should download the latest version and try again. Anti-virus software can prevent correct installation of graphics drivers. Disable your anti-virus software while installing new graphics drivers. If problems persist see FAQ #M10.
I wish to change the background color for 3D Create Stitches
Use VIP Configure to alter the background color for 3D Create Stitches. This program may also be used to turn the texture on or off.
Error "Cannot create stitches."
This error will occur if you attempt to use 3D Create Stitches or Create Stitches before you have placed any objects in your design. The minimum requirement is one object of any type.
Error "Fill object is too complicated."
Appears if a QuickStitch or FreeHand fill area is too complex for the stitch generation functions. Try changing the angle by as little as one degree. This often lets the shape fill correctly. Another option is to try moving the start point of the fill area.
Error "No stitch data to save."
This message appears if you try to use the Save function when there is no stitch information to save from 3D Create Stitches or Create Stitches (such as when there are only jump stitches in the design).
Error "VipDigitizing.e.exe has generated errors and will be closed by Windows. You will need to restart the program. An error log is being created."

I loaded a small picture, and it has too many jagged lines
Resize the image to make it more suitable for digitizing. See Loading a Picture: Optimizing Pictures in Help or User's Guide
The background image shows more of the picture than I want to digitize
Crop the picture to show exactly what is desired. See Loading a Picture: Optimizing Pictures in Help or User's Guide. Alternatively, place the Start Point at the center of the desired part
of the picture. The sewing machine will start stitching from this point, which will be at the center of the hoop
The background image is too bright to digitize over comfortably
Dim the image to more restful colors (or try changing background color under Edit Menu, Preferences, Screen). See Loading a Picture: Optimizing Pictures in Help or User's Guide
My picture is not in the center of the screen. How can I move it?
You can move it by centering it and saving it using the software that created the image such as Windows Paint, but it is not really necessary to do so. Place the first jump in the center of the image. When you create stitches, the design will be saved in the center position.
Tips on using the Outline Thinner tool
It is important where you click after selecting the Outline Thinner tool. The color you click on is the color that will be thinned. So if you click on a black outline, this outline will be thinned. Alternatively if you click on an area (such as white on a black and white drawing), this area will be thinned and the outline around it will be thickened to compensate. This leaves the drawing indistinguishable from the original. The Outline Thinner tool may not work if your picture has dithering, such as a scanned image or one that has been converted from a JPEG file. These pictures have additional colored pixels that can affect the result. As the picture is not saved after it is modified, you can return to the original by saving your CAN file, clicking new, then re-opening it.
Although the program automatically doubles the size of an image if its height and width are less than 500 pixels, this may still produce jagged lines. For a smoother effect, rescan the image
The background image shows more of the picture than I want to digitize.
Use the Design Area command to select the part of the picture you wish to digitize. Alternatively, in the Picture Window select the part of the Picture you want with Rectangle or Freehand Select then Crop the Picture (you can only do this before you start Digitizing).
The background image has a thick outline so that QuickStitch Fill leaves gaps between color areas
Use the Outline Thinner to narrow the outline to one pixel. This will allow areas to join together better.
On opening a Design the background image is not loaded.
This may happen if you are loading a Design Outline File from Embroidery System 5. If the original picture is moved to a different drive or folder from where the Design File was created, the program is unable to locate it. When you open the Design File a warning message appears showing where the picture should be stored. Find the picture and replace it in the original folder, click New Design, then reload the Design File. Alternatively, start your

Error "You must select an area first, before applying the crop tool."
Use the Box Select feature to select an area of the Picture around which you wish to crop the background.
Error "Cannot rotate - image will be bigger than 2000 x 2000 pixels if rotated to this extent."
When rotating a picture, certain angles could make the picture larger than the maximum allowed by the program. If this message appears, either rotate the picture to a different angle, or reduce the size of the picture, then try again.
Error "Unable to find start point. Retry using a different position."
When you create a QuickStitch Fill area, the area is assessed from the point where you clicked. This error will occur when the fill area is complicated and the fill function might not fill the area correctly. Click in a different part of the area to try again. If the error still occurs then try simplifying or splitting up the area in the Picture Window.
Error "This is not an appropriate use of this tool. Areas of the image may be too wide."
This happens when you use QuickTrace to follow an outline in the picture and then QuickTrace finds a part of the outline that is very thick. In this case, QuickTrace does not know where to trace the outline as the problem part of the outline is more like a fill area. Use the editing functions in the Picture Window to make the outline thinner or break up the outline so that the wide parts are isolated from the rest of the outline.
Error "Scanner or camera is in use by another application"
This message will appear when trying to use your scanner or digital camera if another graphics program is already open that uses the Twain-compliant device. Close VIP Digitizing and the other graphics programs, then reopen VIP Digitizing and try again.
An error appears in my language when starting VIP Digitizing Version 6.2
This happens if you have installed the English VIP Digitizing Version 6.2 update over the top of a non-English version of VIP Digitizing. If you have done this, download the latest

installation for VIP Digitizing Version 6.2 from the VIP Digitizing Updates page [http://www.husqvarnavikingsoftware.com/web/downloads/html/updvipembsys_pro_vipdig.ht m]. This contains language versions of VIP Digitizing Version 6.2. You will need to run the installation twice: once to remove the English version and once to install the language you require.
Error The ordinal 66 could not be located in the dynamic link library stitMan.dll
This error only occurs in VIP Digitizing 6.2 on Windows 2000 and Windows XP. It appears when starting the program and there is an incorrect version of the stitman.dll file is in your C:\VipEmbroidery folder. In order to resolve the error, you will need to uninstall and reinstall your VIP software. Before you start, please read through the instructions and make sure you are comfortable with the procedure. Resolve the error as follows: 1. Backup any designs and embroidery files that you have saved in C:\VipEmbroidery\MyDesigns, or any other folder within C:\VipEmbroidery. 2. Exit from all Windows programs. 3. Open the Control Panel window. 4. Using the Add/Remove tool, uninstall any VIP updates that you may have installed. 5. Uninstall VIP Digitizing. 6. Uninstall any other VIP software. 7. Uninstall VIP Customizing. 8. Delete the C:\VipEmbroidery folder. 9. Restart your computer. 10. Reinstall VIP Customizing. 11. Restart your computer. 12. Reinstall VIP Digitizing. 13. Reinstall any additional VIP software CDs. 14. Reinstall any VIP updates that were previously installed. 15. Restart your computer.
Error "The CanFileViewer.dll file is linked to missing export StitMan.dll: 68"
This message appears after you see "C:\VipEmbroidery\VipDigitizing.exe. A device attached to the system is not functioning" and click OK. This error only occurs in VIP Digitizing 6.2 on Windows 95/98/ME. It appears when starting the program and there is an incorrect version of the stitman.dll file is in your C:\VipEmbroidery folder.
In order to resolve the error, you will need to uninstall and reinstall your VIP software. Before you start, please read through the instructions and make sure you are comfortable with the procedure. Resolve the error as follows: 1. Backup any designs and embroidery files that you have saved in C:\VipEmbroidery\MyDesigns, or any other folder within C:\VipEmbroidery. 2. Exit from all Windows programs. 3. Open the Control Panel window. 4. Using the Add/Remove tool, uninstall any VIP updates that you may have installed. 5. Uninstall VIP Digitizing. 6. Uninstall any other VIP software. 7. Uninstall VIP Customizing. 8. Delete the C:\VipEmbroidery folder. 9. Restart your computer. 10. Reinstall VIP Customizing. 11. Restart your computer. 12. Reinstall VIP Digitizing. 13. Reinstall any additional VIP software CDs. 14. Reinstall any VIP updates that were previously installed. 15. Restart your computer.

If you still have a problem proceed as follows: 1. Place the dongle directly on the Printer port. If it is now OK, suspect a damaged or poor quality printer cable lead - replace it with Husqvarna approved cable. 2. Check the version number of your software. Digitizing version 4.11 (or above) has improvements in the Dongle code to work with different types of printer ports. If you do not own version 4.11 or higher then contact your dealer for a free upgrade.
Make sure that the dongle is connected to the computer. Check that the software driver has been installed correctly. This can be done as follows: 1. Right click on My Computer on the Desktop. 2. Select Properties. 3. Select the Device Manager tab. 4. Click on the plus sign next to the Universal Serial Bus controllers. 5. The display should look similar to the picture to the right, with the Rainbow USB SuperPro device listed. If the device is listed, but has a yellow exclamation mark next to it, the device has not been correctly installed. In this case right click on the Rainbow USB SuperPro, and then select Delete, the driver has now been removed. The driver can now be reinstalled. On the Customizing Plus, Digitizing Plus or Professional Plus installation CD, run the following program \Technical\Dongle\setup2\Setup.exe. If this does not cure the problem, then you may require the latest version of the Dongle Device Driver [http://www.husqvarnavikingsoftware.com/web/downloads/html/updvipembsys_gen.htm#don gle]. Other USB problems:
If you still have a problem then plug the dongle directly into into your computer's USB port. If it is now OK, then the problem may be a damaged or poor quality device or cable. Some USB ports do not have enough power to drive the dongle. By using a USB hub which uses a power supply this can be overcome. Some later windows 95 computers have USB ports fitted to the Motherboard but are not available for use. The computer BIOS may not be configured to allow support of Legacy USB devices. Check that Legacy USB Support is set to 'Enabled' within the BIOS. General dongle problems: For more information use the FAQ Search Wizard for your dongle type.
Error "Design is either too big to fit inside hoop, or the design lies outside the hoop area. Please adjust the position of the design or change the hoop."
This message appears if a Stitch File you are trying to Save is outside the selected hoop or larger than will fit in it. For example, with the 100mm x 100mm hoop selected, a design smaller than 100mm x 100mm might be placed partially outside the Stitch Area when you click Save. This message would then appear. Move the design completely within the four blue corners of the Stitch Area and try again. Alternatively, change the Hoop Use setting in General Preferences to No.
Error "No designs available to print. Only designs that are inside the hoop can be printed."

Use the following steps to remove VIP Color PictureStitch from your computer: 1. Double-click on My Computer on your desktop.
2. Double-click on Control Panel. 3. Double-click on Add/Remove Programs. 4. In the list of programs provided, scroll down until you see 'VIP Embroidery System Upgrade'. 5. Highlight this and click 'Add/Remove'. 6. Click 'Yes' to remove the VIP Upgrade from your Color PictureStitch. 7. Now find 'Husqvarna Viking Color PictureStitch' in the list. 8. Highlight this and click 'Add/Remove'. 9. Click 'OK' to confirm you wish to remove the program. 10. Click 'OK' to close the Add/Remove Programs window. Note this will also return VIP ReSize Plus (if you have it installed) to version 5.0. If you wish to retain VIP ReSize Plus, run the VIP Upgrade from the VIP Customizing CD once you have followed all the steps for removing VIP Color PictureStitch above.
Opening and Acquiring Images R02 PictureStitch crashes very quickly, before I can do any work, and I have a Kodak DC3400 digital camera.
When I view some files before opening them in the preview Window of the Open dialog box they appear blue.
Files saved in Jpg format from Adobe Photoshop with non-image data may appear blue in the preview window. This does not affect the way they appear on the main program screen of PictureStitch. To avoid this, if you use Adobe Photoshop to save.jpg files, make sure to check the Exclude non-image data box. If you do not have access to this program and have received this type of file, open and re-save in another program such as Jasc Paint Shop Pro. This automatically removes the non-image data.
Preparing and Editing Images F57 Error "You must select an area first, before applying the crop tool."
I am drawing thin outlined boxes but I can only see two sides of them.
When drawing single-pixel outlined boxes at Zoom to Fit, it is sometimes difficult to see the whole of the box. Zoom in to see the lines clearly. If you are using PictureStitch simply to prepare a drawing for another VIP Embroidery System program, change to draw-optimized mode in Image Preferences.
Check that you have downloaded and installed the latest drivers for your graphics card, this may clear the problem instantly. Anti-virus software can prevent correct installation of graphics drivers. Disable your anti-virus software while installing new graphics drivers. If the latest driver is still causing the program to not function correctly then you must lower the graphics acceleration provided by the card: For Windows 95/98/ME users: 1. Close all programs. 2. Right-click on an empty spot on your desktop to get a menu and choose Properties. 3. The Display Properties window appears. Click on the settings tab at the top. 4. Click on the Advanced button. 5. Select the Performance tab at the top of the new window. 6. You should now see a box labeled 'Hardware acceleration' with a slider marked 'None' to 'Full'. 7. Most likely the pointer is set to 'Full'. Move the slider all the way to the left for 'None'. 8. Click 'OK' on both the windows to close them and try to view in Quick 3D View again. 9. If it now works you can try to place the slider into the optimum position. This is where the slider is at the rightmost, but still allows the 3D View to work. This can only be down by trial and error; change the slider setting and test to see if you can still view in Quick 3D View. For Windows NT/2000 users, your options may vary depending on your Graphics Card: 1. Close all programs. 2. Right-click on an empty spot on your desktop to get a menu and choose Properties. 3. The Display Properties window appears. Click on the Settings tab at the top.

4. 5. 6. 7. 8.

Click on the Advanced button. Select the Performance tab at the top of the new window. You should now see a box labeled '3D Settings (OpenGL)'. Uncheck the option 'Use 3D acceleration'. Click 'OK' on both the windows to close them and try to view using Quick 3DStitch View again.
There is a black box under the line of lettering I have created.
If you press ENTER after typing letters in the Create Text dialog box, a new line is created with no text. This appears as a black area under the text on the PictureStitch screen when you click OK. To remove, click Undo, then click the Text icon again. Place the I-bar cursor at the end of the line of lettering you wish to keep, then press Delete on the keyboard a couple of times. Click OK again.
I am trying to Resize an area, but nothing happens when I click the Resize icon or select Resize from the Image Menu.
To Resize when part of a Picture is selected, simply click and drag any of the corner handles of the selection box to Resize (out to increase, in to decrease). When the mouse is near a corner of the selection box the cursor changes from an arrow to the Resize cursor.
I am trying to Rotate an area, but nothing happens when I click the Rotate icon or select Rotate from the Image Menu.
To Rotate when part of a Picture is selected, simply click and drag the round Rotation handle on the middle right of the selection box. Click and drag down to rotate clockwise, up to rotate counterclockwise.
I have no option to save as a Husqvarna Viking Pfaff (.vip) stitch file
Your Color PictureStitch has not been upgraded to the VIP Embroidery System. You need to use the VIP Upgrade from the VIP Customizing CD. This installation will also upgrade ReSize Plus if you have that installed on your computer. 1. Using Windows Explorer, open the 'VIP Upgrade' folder on your VIP Customzing CD. 2. Double-click on the Setup.exe file to run it. 3. Follow the instructions to install the upgrade.
It is possible to move and add icons to toolbars without entering the Customize Tools dialog box using the Alt and AltGr buttons. If you click on an icon while holding down the Alt key, the button can be dragged and dropped to another toolbar. If it is not dropped on a toolbar it is removed from view.

The number of stitches in my design when I click 3D Create Stitches seems to vary from previous results with that design.
Every time a Stitch File is loaded into VIP ReSize the stitch to outline file conversion process occurs. If you save a Stitch File after opening it in VIP ReSize, and then open the saved file, the conversion process will be acting on what is, in effect, a different file. Therefore areas could be interpreted differently and densities may change slightly, producing different figures when you use 3D Create Stitches. Whenever a file is edited, for example changing the shape of an area or altering a fill pattern, the number of stitches is likely to alter.
Creating Stitches N05 I have loaded a Stitch File and the areas do not look the way I expect them to when I click Create Stitches or Quick 3DView.
One of the fill areas on my design does not fill completely when I click Create Stitches or Quick 3DView
There seem to be some stitches missing in my design when I click Create Stitches or Quick 3D View.
The shape of my design does not match the original Stitch File when I click Create Stitches or Quick 3DView.
The size of my Design when I click Create Stitches or Quick 3DView is not the same as the figure I entered.
The number of stitches in my design when I click Create Stitches or Quick 3DView seems to vary from previous results with that design.
Every time a Stitch File is loaded into ReSize Plus the stitch to outline file conversion process occurs. If you save a Stitch File after opening it in ReSize Plus, and then open the saved file, the conversion process will be acting on what is, in effect, a different file. Therefore areas could be interpreted differently and densities may change slightly, producing different figures when you Create Stitches. Whenever a file is edited, for example changing the shape of an area or altering a fill pattern, the number of stitches is likely to alter.
When a Stitch File is loaded by View or Import, Fill Reconnection links adjacent areas of fill or step stitch together to make one Fill Area. Occasionally there may be areas that the automatic routine does not link that it would be desirable to reconnect. This may be attempted using the FreeHand Fill Reconnection option on the Edit Menu.

8. Uncheck the option 'Use 3D acceleration'. 9. Click 'OK' on both the windows to close them and try to view in 3DStitch Pro again.
Printing H03 My designs do not print in 3D
Before continuing, make sure that you are using the correct function. Two buttons are located on the toolbar, and only one, Print 3D, will print in 3D with the background. Also, if you choose Print All or Print Book, from the search results, then these do not print the 3D image either. There is a lot of data involved with sending a full 3D image with background to the printer and this may be slowing your printer down and preventing it from printing at all. There are a few steps you can try: 1. Use the most up-to-date driver for your printer. 2. Check you have plenty of free space on your hard drive, at least 20MB. 3. Defragment your hard drive (from the Start menu, choose Programs, Accessories, System Tools, Disk Defragmenter). 4. Try using a lower setting on your printer (eg. draft mode, low dpi, high speed). 5. If your printer options offer alternative ways of printing, try changing these.
6. If all these fail, try using older printer drivers. We have had some users who have managed to get results from a previous version of a printer driver.

Cross Stitch

Listed versions: Version 3.0; Version 3.01; Version 3.02
Creating and Editing Designs N15 I have selected Triple thread in Stitch Generation Preferences, but the thread doesn't appear thicker
The changes made to the number of threads cannot be viewed in the program or when Creating Stitches, only as information in the Thread Colors box.
Why can't I select the Pfaff color palette?
There is no fixed color palette for Pfaff machines; therefore it is not one of the available machine manufacturer's palettes.
I can't select my machine manufacturer's color palette in Wizard Screen 1
Only the eight thread databases, not machine manufacturers' palettes, are available for the initial color mapping in the Wizard. This is because photographic images cannot easily be reduced to such a small number of colors; a wider range of colors is desirable, as found in the thread databases.
I am trying to erase part of my design, but it doesn't all disappear
The eraser deletes the selected type of stitch from the squares of the grid. For example, it is necessary to select Line Stitches separately to erase Outlines.
The letters in my cross stitch monogram are running into each other
In general, cross stitch text looks better at larger sizes - the recommended size for Cross Stitch Text is 12-14 pts or above. Font styles vary in their suitability for Cross Stitch - the best way to see how the text looks is in the Preview box. Bold fonts are more likely to have overlapping characters.

After installing Embroidery Shop version 3, it will not run
If it continually asks for the CD letter and refuses to continue even if you enter the correct letter then this is caused by old files from Embroidery Shop version 2 on your system. Simply select uninstall and reinstall version 3 again.
When I install Embroidery Shop or Plus Borders and Fonts, I get the message 'Isinst30. An error has occurred in your program'
This inst30 error message is caused by software for a mouse with a scroll wheel or third button. See FAQ #A09 for details on how to install your software.
When I enter my CD drive letter it does not accept it
When asked for the CD Drive letter, just enter that letter (such as D or E) and no symbols (such as : or \). Otherwise it will not be able to locate your CD.
Miscellaneous J01 I have been using the CD-ROM Editor for some time; now it won't open my Embroidery Library. What could have changed?
In your Owner's Collection screen, click on Defaults, Catalog Location. Check the location of the CD-ROM drive and change it to correspond with the letter of your CD-ROM drive.
Can I add designs to my Owner's Collection from a floppy disk?
Yes, you can; however, you must have that floppy in the drive when attempting to access the design later. The Owner's Collection only has a thumbnail image of the design; the actual stitch information is retrieved from its original location when the user clicks this thumbnail image.
Is there a manual for the Embroidery Shop On-line Catalog and Editor?
The instruction manual is included in the CD-ROM Editor. Directions for installation and printing out are on the inside front cover of the CD-ROM jacket: For Windows 95: 1. Click on Start and select Programs > Husqvarna Embroidery Shop > Install Guide. 2. Follow screen instructions - when you see a box come up stating that installation is complete, close all open windows to get back to the Windows 95 desktop. 3. Click on Start and select Programs > Husqvarna Embroidery Shop > Guide or Creative Guide. 4. The instruction manual will come up on the screen. You can then print it out.