SpecialTea Business Proposal
Specialty seasonal teas and accessories
This proposal is written to grant providers and the staff and administration at SFU Hifsa Arshad Fan Zhang Kevin Lyle Hustler IAT 309W Dhaa19@sfu.ca fza3@sfu.ca klh11@sfu.ca Due: Dec 3, 2009

Table of Contents

Executive Summary... 3 The Need... 5 Business Description.. 7 Marketing Strategy... 8 Budget First Year Start-Up Budget.. 10 Yearly (After First Year) Budget.. 12 Revenue Projections... 13 Funding.... 13 Prospective Menu Items... 14 Management and Personnel Ownership Structure... 14 Internal Management Team.. 15 Professional Services... 15 Staffing and Recruitment... 15 Operations.... 16 Location... 17 Appendix I... 18

Executive Summary

Healthy living has been brought to the forefront of North American culture in the last decade. Vancouver has an abundance of Starbucks, Blenz and Tim Horton's locations, offering mainly coffee drinks high in fat and calories; there is an opportunity to present to the public a healthier way to get a caffeine boost while simultaneously providing health benefits. This opportunity is tea. A recent survey indicated that 53% of Canadians now drink tea on a regular weekly basis (Print Measurement Bureau para 5, Figure 1).
Figure 1 14.8 million Canadians, 53% of the population, drink tea on a weekly basis
At SpecialTea, we are determined to open a tea shop that will become a daily necessity in a student's life where they can escape from their daily study stress, comfortably socialise, work or even read a book. We propose to open two shops, one at the SFU Burnaby campus and one at the SFU Surrey campus. The multicultural background and growing number of SFU students is an opportunity to introduce and support tea culture in this demographic while also providing students some much needed space to work. SFU students will be the core of our target customers. Wander around the Surrey campus on a busy Wednesday afternoon and you will no doubt encounter frustrated students looking for a spot to work either alone or in small groups. SFU Surrey is over capacity and the Burnaby campus has limited indoor work areas that are easily accessible. In addressing the need for more productive work space by providing computers, tables, chairs, power outlets and such, we can ensure that during peak traffic times, such as during midterms, our storefront will be fully occupied by potential customers. To further facilitate the atmosphere of communication and productivity, we will allow computers at each location to network with computers at the other so that team members may work together remotely. We can use this not only as a selling point and
4 as an aspect of novelty to attract customers, but also to insert advertising into the chat systems we implement to generate revenue. Emulating the Apple store look, as pictured in Figure 6, we will create a bright storefront with many tables, benches and computers available to use along with pictures and showcases at eye level. Canada is home to a diverse, multicultural society; Canadas population stems from more than 200 different ethnic origins according to the 2006 Census (Statistics Canada, Ethnic diversity and immigration, Figure 2). About 60% of this population prefers a classic, normal tea; to ensure we appeal to two different categories of tea drinkers we will sell several kinds of teas (Print Measurement Bureau, 2009 barograph, Figure 3). Common teas, such as Earl Grey, will be sold throughout the year while exotic international teas such as green tea will be rotated seasonally to appeal to more adventurous connoisseurs.
Figure 2 Visible minority population characteristics for both sexes in Vancouver (Statistics Canada, 2006 Census, Date Modified: 2009-07-24)
Figure 3 Tea popularity in Canada (Print Measurement Bureau para 5, 2009)
As students ourselves, we've identified the following student needs which SpecialTea will address: sources of energy like caffeine, social gathering space, productivity space and nourishment. Our storefront will be clean, bright and spacious, emulating the friendly, futuristic atmosphere of Apple Stores, and must encourage customers to spend time in the store working and buying more products. A major facet of our plan to attract and retain customers will be through the use of a social media platform and marketing campaign; customers will be able to give feedback through our website as well as interact with us using Twitter and Facebook.

The Need

The Print Measurement Bureau survey shows that roughly half of all Canadians drink tea, especially people with higher education (Print Measurement Bureau, 2009). Since SFU students are considered consumers with, or obtaining, higher education, our tea cafs will attract many of those students. Most tea consumers have a higher awareness of healthy living (Print Measurement Bureau, 2009). We can use this as a marketing angle by sponsoring events held by the health club or the Poetry Caf Club. Simon Fraser University is home to students from a variety of cultural backgrounds; most international students originate from Asia (Institutional Research and Planning, Figure 4). Undergraduate International Students by Country of Citizenship-Fall Only 1-3). Since Asians drink plenty of tea it plays a major role in their culture and will be a helpful factor in driving business to SpecialTea. Tea is China's national drink as they have tea in fusion with their culture (JC Evans, 1992). We asked 16 Asian SFU students to fill out a survey, of which 94% reported that they drink tea and 69% would purchase tea from an on-campus tea shop (SFU Student Tea Drinking Survey, Appendix 1, Figure 1).

Figure 4 Undergraduate International Students by Country of Citizenship-Fall Only 1-3 (SFU, Institutional Research and Planning, 2009)
Currently there are few ways for students to buy tea at both SFU campuses and the selection is limited. Blenz offers a few tea drinks but specializes in coffee, offering only a London Fog Latte and other conventional mixes (Blenz The Canadian Coffee Company Ltd.). There are no Blenz or Starbucks locations at the Burnaby campus but there are two Renaissance coffee kiosks, a Renaissance coffee shop and the Raven Cafteria. The tea that these shops do offer is conventional and often served as a latt or mixed with other ingredients, potentially ruining the experience a tea connoisseur would expect. These existing facilities do not provide students with adequate study space; customers often have little room to spread out textbooks and papers, and computers are not provided. WiFi access is essential, as competitors like Starbucks provide this for their patrons. SFUNET WiFi can be found throughout both campuses so customers will expect this capability. Since our focus is primarily our own school and students, we should further consider the specific needs of SFU students and what opportunities we have. As previously mentioned, SFU students, especially at the Surrey campus, have a great need for study space. Our focus will be on providing work space with computers and specialty teas to students. At the Surrey campus, there is a small Blenz in the mezzanine of the school and a larger one near the entrance portals. Often all of the mezzanine tables are occupied, especially during times when teams are working on final projects, leaving students to fight for study rooms. The Blenz just off campus has a large, expensive storefront but provides little in the way of catering to small groups of students wishing to work together with computers. Nearly all computers are occupied during peak times of noon to 2pm in the library and the fire fighters computer lab. Non-SIAT students
do not have access to the computer labs that are located in the galleria. To accommodate these students, we offer computers in our cafe. Since students often attempt, in violation of school policies, to drink and eat near computers in the schools computer labs and the library, we will be allowing them to do so in our store freely. We do this because it will draw students to our cafe. At these peak hours they will be hungry or thirsty. Being in a cafe, we expect them to purchase our products. We expect spills over keyboards and mouses, but by allowing students free access to computers around which they are allowed to eat and drink, we will encourage them to be in our store and ordering our products. This will decrease rule breaking such as eating food they have brought from home or stores into the schools labs. We will provide iMac computers, tables, chairs, power outlets and such to ensure that in peak traffic times, such as during midterms, SpecialTea will be occupied to the fullest extent with potential customers. The only sit-in coffee shop at the Burnaby campus is Renaissance, located at Cornerstone mall but its layout is of a Cafteria by the use of narrow tables and hard wood chairs and is not an ideal place to do schoolwork. There are no specific tea cafs at either the Burnaby or Surrey campus. To establish one would be a new, exotic and attractive add on to both locations.

Business Description

SpecialTea Caf will become a student-supported venture, rooting it in the school's sense of community. SFU students from business-oriented majors and co-op students will be hired to help manage the shop, extending our ties with the school itself. SFU students know what their peers need. This is a great opportunity for them to carry their knowledge beyond the classroom through services like Work Integrated Learning and the co-op program. Management positions could also be used in upper level courses as field work, possibly allowing students to earn credit while decreasing our operating costs. The following is an example scenario a customer may experience when walking into the SpecialTea Surrey location. As a customer walks in, they will see a store layout similar to the Apple store (Figure 6) but with chairs available to sit on. You walk in to the bright store - at the very end of the store is a large screen showing customer tweets. The sides of the store are lined with tables and iMacs, students using most workstations. You walk down to the end of the store where the counter is to order. There are conversations filling the room, you listen to parts of each as you wait for your order. You scan the walls and see, behind glass showcases at eye level sitting above some computers, student photography projects. You take your cup of tea but before sitting down you move close to the showcase. There is a price on the display but you are not in the market to buy right now; you think you will mention it to your friends looking for pictures to hang up in their new place. Warm cup of tea in hand, you find a spot on the wall and sit down to use one of the 24 iMacs set up for customers.
8 Our target market is SFU students. The age range is from 18 to 30 since most SFU students start after high school at age 18, and if they continue to graduate studies they will be at most age 30 (Institutional Research and Planning. Undergraduate Headcount by Semester, Faculty, Year Level and Gender-Summer 1-3). Our goal is to create a unique place where students can socialize and study in a comfortable and relaxing environment while enjoying our high quality specialty teas. Students will be able to relieve stress by being in a bright, clean, open space. We aim to promote health and diversity by offering the luxury of both the most common and uncommon teas from around the world. Print Measurement Bureau Product Data shows that the most popular tea is regular tea, and the second popular one is green tea (Figure 3). Since our target group is SFU students, our major concern is to keep our teas at a reasonable price for them, therefore, we do not need to prepare many different kinds of teas. We will serve common kinds of teas daily, for example, Orange Pekoe, Earl Grey, Green tea, and Black tea, but we will have delicious grummet loose leaf teas selected and blended for every season. Exotic loose leaf teas from around the world, to appeal to more adventurous connoisseurs. i.e for Winter spice tea, we will have Orange Blossom Spice tea, Chinese Hyson Green Tea and Angle Falls Mist Tisane. We will choose our customized teas by discussing with our social network community and setting up a voting poll for the teas they like the most. We will gain feedback to help us improve the service and choose teas in this way. To drive home the community, student-driven aspect of SpecialTea, and to foster a competitive atmosphere where students can feel special in the spotlight, we will provide a student work showcase where SFU students can elect to display their work. We will have physical showcases sitting above the computers at eye-level with work chosen by us on display. Additionally, students can submit electronic items to us so that patrons using the computers in store can browse student work. This will cause a network effect; customers at the Burnaby store will be able to access the Surrey student work showcase and Surrey students will have access to Burnaby showcase materials. Cross-campus camaraderie and awareness will be strengthened.

Marketing Strategy

Tea has the beneficial property of being made from natural plants without any artificial ingredients, making it a good choice for people wanting to avoid additives. There have been an amazing amount of health discoveries revolving around tea. A student in Rochester, New York found a "new mechanism. that might explain green tea's protective effects against cancer" (Payne, 19). The more positive health discoveries that are found, the more people are likely to buy tea to take advantage of these benefits. This will be the core argument of our marketing campaigns when we are not targeting SFU students need for study space. We will use social media heavily like Facebook and Twitter to become a more "personable" company like Comcast has done with their "@comcastcares" Twitter account, to use them as an example of exemplary use of Twitter in the business world. (Reisner para 1). We will work with
student clubs like the Health Club and the Poetry Caf Club by sponsoring events and providing refreshments during their meetings on occasion. This approach will encourage conversation about SpecialTea in the SFU community in a friendly, health-conscious context. The SpecialTea website will encourage heavy user participation by giving feedback, choosing what specialty teas to carry in the next month, and will have a user forum where people can discuss healthy living and teas. To tie this digital community into the physical locations, we will install large displays at each location that show real-time visualizations of tweets where people use the "#specialtea" hashtag or "SpecialTea" in their tweet. People want to trust the companies they buy from. Having a real person operate a Twitter account that interacts with customers is a great way to do this. There are many businesses doing this currently, like "@comcastcares" and "@microsoft_cares" which helps to give them a customer service boost. A modern website that encourages user feedback is an enormous benefit when establishing a community around a business. WIND Mobile has done this; as a new player in the wireless industry, they set up a website that asked users to give their input on what they want from a wireless carrier and they have engendered much support from potential customers unhappy with their current options.

Budget

Figure 5
First Year Start-up Budget:
Equipment Cost Where Notes
Inventory / Free invoicing system ("InstantSalesTracke r") Interactive website Free Tea Creating Equipment Tables and Chairs 15 000
http://www.sofotex.com/InstantSalesTrac To track orders ker-download_L35014.html SIAT students To show locations
http://www.dunlevyfoodequipment.com/h Dunlevy tdocs2/specials.html http://www.ikea.com/ca/en/catalog/prod IKEA ucts/74630209 Sears http://www.ikea.com/ca/en/catalog/prod ucts/60114980 http://www.sears.ca/stores/shop/search ?Ntk= level1&storeId=10051&langId=1&catalogI d= 10001&internalSearch=true&Ntx=mode+ matchallpartial&Nty= 1&Dx=mode+matchallpartial&Ntt=chair& N=0&D=chair http://www.ikea.com/ca/en/catalog/categ To display ories/departments/kitchen/ products Dell

Cabinets/shelves

Front computer Including: printer/router/touch screen iMacs (x10) 15 179.50 Paint Start-up Budget 410
Apple Home Depot Java Culture Coffee shop Stationery etc. Brochures Consultants Insurance Rent

For customers

http://www.bplans.com/coffee_shop _business_plan/co mpany_summary_ fc.cfm

Start-up Assets

10 000
Cash Requirement Advertisement which includes employees and owner's salaries for the first year $15,000 each http://www.privacydigest.com/2007/07/ 09/music+licensing+companies+come+ calling+royalties+floridatoday+com+ser ving+brevard+county BBY & SRY
Salaries Owners Salaries Music Licensing
Business Licensing 100 Food Service Permit 75 Consumables 500
http://texpro.net/healthzen/index.php?m Hotel & ain_page=index Restaurant Equipment & Supplies

Best Teas Internet

635.40 (52.95/ Month)
http://www.bonus.com/loose_black_tea Bouns.html?sid=4 Shaw http://www.shaw.ca/enca/ProductsServices/Business/Internet/

Total First Year

196 168.90
12 Yearly, (After First Year) Budget Consumables 500 http://texpro.net/healthzen/index.php?main_p Hotel & age=index Restaurant Equipment & Supplies Wal-Mart http://www.bonus.com/loose_black_tea.html Bouns ?sid=4 Includes employees and owner's salaries and cash reserves $15,000 each
Cleaning Supplies Best Teas Salaries and cash reserves Owners salaries

45 000

Music Licensing

400/year

http://www.privacydigest.com/2007/07/09/m usic+licensing+companies+come+calling+roy alties+floridatoday+com+serving+brevard+co unty BBY & SRY

Business Licensing

Renewal: 97
Food Service Permit 900 (75/month) Internet 635.40 (52.95/ Month) Total Yearly Cost 160 974.4 http://www.shaw.ca/enca/ProductsServices/Business/Internet/ Shaw

Revenue Projections

To estimate revenues, we watched the Blenz at SFU Surrey twice. Our first time was not viable because it was during lunch peak hours. We chose to watch Blenz for sixty minutes from 10:05am to 11:05am. We saw 73 people place orders in this period. Since Blenz is a well known brand, we expect them to experience high traffic. We adjusted our figures by dividing the amount of people by half (from 73 to 40 people). For Saturdays, we reduce the number of people by half to 20. (40 people/ 1 hr) x (8 work hours/ 1 day) x (261 weekdays/ 1 yr) = people per year (on weekdays) (20 people/1 hr) x (8 work hours/1 day) x (52 Saturdays/1 yr) = people per year (on Saturdays) Multiply by $3 spent per person = $yearly revenue. This is a conservative estimate, as $3 per person may be too low but will help alleviate discrepancies in our counting.

Funding

To facilitate the establishment of SpecialTea, initially starting with the Surrey campus location for year one, we are asking for $in funding which we estimate would be repaid by the end of year three. Our operating income for year one is anticipated to be $79 351.1 ($- $196 168.90) after the consideration of all costs including cash reserves and owners income. Assuming $of this can safely be repaid to investors, and that each subsequent year would afford at least this much again, we will be able to repay a $investment after 3 years (x 3 = $210 000).

Prospective Menu Items

The menu of SpecialTea will consist of tea, frappes and slushies and light snacks. The prices range from $3 to $5 in order to maintain our budget. The shown prices are for medium size cups. For small sizes, deduct a dollar and for large sizes, add a dollar to the price. This menu is based on the menus at GoGo Tea Caf, TEA Caf and Blenz Coffee.
Green Tea Genmicha Sencha Matcha Jasmine Vanilla Honey Honey Lemon Strawberry Rose Green or Red Apple Fruity Oolong Green Tea Vanilla Jasmine Black Dragon A Li Shan Seasonal Special Winter spice tea
$4.25 $4.25 $4.25 $3.25 $3.25 $3.25 $4.50 $3.25 $3.50 $4.25 $4.50
Black Tea Orange Pekoe Earl Grey Assam Chai Darjeeling Jasmine Vanilla Honey Honey Lemon Strawberry Rose Green or Red Apple Fruity Flavoured Tea Strawberry Tea Royal Tea Blend Almond Delight Coconut Shock Honeydew Lush Mango Dream Jolly Green Apple
Frappes $3.25 $3.25 $3.25 $3.25 $3.25 $3.25 $3.25 $4.50 $3.25 $3.50 $4.25 $4.50 $3.50 $4.25 $4.25 $4.25 $3.50 $3.50 $3.75
(blended with ice cream & topped with whip cream)

And Slushies

(blended with ice) (with the following flavours)

$3.50 $3.50 $4.75 $4.75

Caramel Latte Vanilla Latte Green Tea Strawberry Green Apple Taro Chocolate Orange Passion Fruit Others Hot Chocolate Hot Milk Tea Orange Juice

$ 3.50

$2.25 $3.25 $3.25 $3.25 $2.25 $3.25 $1.25
Food Muffin Fruit Cup Assorted Bread Slices Biscuit (5) (Poon 1) (10pm Studio 1) (Blenz The Canadian Coffee Company Ltd.)
Management and Personnel Ownership Structure
SpecialTea will be owned as a partnership: each of the three founders, Fan Zhang, Hifsa Arshad and Kevin Hustler, will each own 33.3% of the business.

Internal Management Team

Our business will have three management categories, Sales and Marketing, Administration/Human Resources and Production/Supplies. These three vital roles will be fulfilled Simon Fraser University students who know the atmosphere and student point of view very well. Kevin Hustler is a joint major of business and informatics in the school of interactive arts and technology (SIAT). He is familiar with marketing strategies and communication through social media. He will be in charge of sales and marketing. Kevin is also in charge of product placement, storefront arrangement and signage, the sales of in-store product. His skills of graphic design will aid him in his tasks. Fan Zhang is in charge of administration and human resources. She is currently pursuing a major in Media Arts in the school of interactive arts and technology. Her skills of self-motivation in projects and of excellent communication amongst those she works with allows her to work on her feet. She will hire staff and oversee productivity. Fan is also in charge of administrative equipment, store maintenance, billing and finances. She will hire students as staff. Her strong skills in research and time management will be an asset. The duties involving production of in-house teas, store and tea equipment and back-room management will be carried out by Hifsa Arshad. She will be seeking out suppliers and making deals. Her experience in communications with many types of people such as SFU students, senior citizens, children and teacher makes her stand out from others. She has taken the role of team leadership in projects and executed them exceptionally well.

Professional Services

Once the business is operational, we anticipate using the following to aid us:
Accountant for financial advice Business consultants/coaches (SFU Venture Connection and others) IT consultant (not an ongoing position, consulting for computer hardware, software and videoconferencing between store locations)

Staffing and Recruitment

Required staffing: each store will require at least one cashier at all times. Each in-store staff member should be trained on how to handle money as well as how to make beverages so that during periods of low foot traffic one person can both make drinks and handle money. During peak hours we estimate needing three staff members: one cashier, one to make drinks and a third to either help with preparing drinks or cleaning tables and managing computers. Salaries: Our staff members will start at $10/hour and for every six months they remain employed will receive a $1 raise to a maximum of $15/hour, adding incentive for staff to work for longer terms. Average labour cost: two people in the store each with a salary of $12.50 per hour, working 8 hours and that the store is open six days out of the week, yearly wages paid are: $62 600. 2 people x ($12.50/1 hr) x (8 hours/ 1 day) x (261 weekdays + 52 weekend) = $Recruitment: we will prefer recruiting students, using job fairs as an opportunity to advertise positions aggressively. Students are knowledgeable about the atmosphere of SFU and student needs. They will most likely be able to reach common ground with student customers regarding tastes in food and drink, etc than those who could be recruited from outside the campus. Student employees will receive extra benefits such as opportunities for minimal part-

16 time work, flexible scheduling, and a monthly allowance for free drinks. Additionally, we can offer an assistant manager position to the school's co-op program.

Figure 6

An Apple store whose look we will emulate: clean, bright, heavy use of aluminium and light coloured wood (Bourn image).

Operations

We will require a storefront large enough for people to sit in and enjoy drinks, while also displaying products on the wall in showcases. Since we are planning to use the renting space of the current Blenz near the portal entrances, this need will be met. A large storefront will attract customers. We need a sufficient amount of back-room storage for extra inventory. We estimate at least 40 cups to be broken per year and can easily be replaced by those in storage. If there is a spill on a chair, we will have cleaning supplies to clear it up. We also expect keyboards to be victim to tea spills. Since the keyboards are from Apple, they can be cleaned easily by popping off the keys, washing them and then wiping the keyboard with a damp brush (Balazs, para 7). The iMacs come with glass coverings to prevent screen damage. If any spills occur on the screens, we can wipe it off. Anticipated required software: An inventory / invoicing system to track orders on the front computer Customer contact database - possibly linked to inventory and invoicing/cashier system Interactive website to show locations and inform students\staff what the caf is about
Anticipated required hardware: Tables & chairs for sitting Equipment to create tea Cabinets/shelves for displaying products Tea sets to display as part of the decoration Paint Cleaning Supplies (detergent, window cleaner, paper towels, gloves) Consumables (cups, napkins, spoons, diabetic and regular sugar) Music Licensing Front computer iMacs, printer, mouse and keyboard Internet modem + WiFi router for customer access

Location

Why locate at SFU's Surrey and Burnaby campuses? It will place us near a University; our target group is students because they need a place to engage in social discourse, study and a quick caffeine fix. Additionally, both locations do not have any tea houses yet. The reviews on dinerhere.ca show that the most important aspect of a tea shop is the quality of the food and drinks. The service and friendliness of staff is a secondary consideration, while the atmosphere of the shop comes third (Dinehere.ca). We will incorporate these qualities in our programme. SFU campuses provide unique characteristics. Our Surrey location, specifically, will provide Interactive Arts and Technology students places to exhibit, show and perform their innovative works which will draw more people to our store. It will not only be a tea house, but a student community fostering interaction between the two campuses. Informally, we asked six people who took an SFU survey recently and all of them answered that they want the school to provide more choice of nutritive food. Additionally, our own research indicates a large interest in an oncampus tea shop as shown in (SFU Student Tea Drinking Survey, Appendix I, Figure 1 and 5). At the Surrey campus, we will be locating where there is currently a Blenz at the foot of the SFU Surrey grand staircase. This is easily accessible from the campus and opens up to the front of the mall, clearly visible to people walking by. We have determined that this space will cost $10,000/month to rent. If the initial Surrey campus location is successful, we will investigate location pricing for the Burnaby store.

Appendix I: SFU Student Tea Drinking Survey

Figure 1

Figure 2

Figure 3

Figure 4

Works Cited

10pm Studio. TEA Cafe's Menu. 21 Jan 2008. TEA Cafe 1 Dec 2009. < http://www.okteacafe.com/menu/menu.pdf> Balazs. HOW-TO: Cleaning the Apple Keyboard. 16 Nov 2006. the mini Blog 4 Dec 2009. <http://theminiblog.co.uk/archives/2006/11/16/how-to-cleaning-the-apple-keyboard/> Blenz The Canadian Coffee Company Ltd. Blenz Loose Leaf Tea. Blenz 2006. 1 Dec 2009. <http://www.blenz.com/_pdf/library/Blenz_Teas.pdf> Blenz The Canadian Coffee Company Ltd. Blenz Coffee Drink Menu. 2007. Blenz Coffee. 1 Dec 2009. <http://www.blenz.com/_pdf/library/BLENZ%20COFFEE%20DRINK%20MENU.pdf> Bourn, Marcus. Apple Store in Washington D.C.s Georgetown!. 17 Oct 2007. Triple Net Marcus. 19 Nov 2009. <http://triplenetmarcus.wordpress.com/2007/10/17/apple-storein-washington-dcs-georgetown/> Doug Payne. Clue to green tea's health benefit found. Toronto, ON, Canada: Medical Post Aug 9, 2005: Vol. 41, Iss. 27; pg. 19, 1 pgs. Oct 28. 2009. <http://proxy.lib.sfu.ca/ login?url=http://proquest.umi.com.proxy.lib.sfu.ca/pqdweb?did=884439591&sid=1&Fmt =3&clientId=3667&RQT=309&VName=PQD> Evans, J.C, Tea in China, New York: Greenwood, 1992. Institutional Research and Planning. Undergraduate International Students by Country of Citizenship-Fall Only. Burnaby, BC, Canada: 2009. Simon Fraser University. Oct 20. 2009 <http://www.sfu.ca/irp/Students/documents/ST22.pdf> Institutional Research and Planning. Graduate International Students by Country of CitizenshipFall Only. Burnaby, BC, Canada: 2009. Simon Fraser University. Oct 20. 2009.
<http://www.sfu.ca/irp/Students/documents/ST23.pdf> Institutional Research and Planning. Undergraduate Headcount by Semester, Faculty, Year Level and Gender-Summer. Burnaby, BC, Canada: 2009. Simon Fraser University. Oct 20. 2009. <http://www.sfu.ca/irp/Students/documents/ST08.pdf> Institutional Research and Planning. Undergraduate Headcount by Semester, Faculty, Year Level and Gender-Summer. Burnaby, BC, Canada: Simon Fraser University, 2009. Oct 20. 2009 <http://www.sfu.ca/irp/Students/documents/ST08.pdf> Poon, Alec. Gogo Tea Cafe. Gogo Tea Cafe 19 Jun 2009. Web. 3 Dec 2009. <http://www.gogotea.ca/en/index.php> Print Measurement Bureau. Tea Drinkers. Toronto, ON, Canada: Print Measurement Bureau Database / Interactive Market Systems (IMS) 2009. Oct 20. 2009 <http://www.pmb.ca/public/e/product_data/tea_drinkers.pdf> Restaurants and Reviews for Metro Vancouver, Whistler and Victoria. Dinehere.ca. 2009. 19 November 2009 <http://dinehere.ca/> Statistics Canada, Ethnic diversity and immigration, Ottawa, Ontario, Canada, 2009, Dec 1st, 2009 <http://www41.statcan.gc.ca/2008/30000/ceb30000_000-eng.htm> Statistics Canada, Visible minority population characteristics for both sexes, Ottawa, Ontario, Canada, 2009, Dec 1st, 2009 <http://www12.statcan.ca/census-recensement/2006/dp-pd/prof/92591/details/page_Figure.cfm?Lang=E&Geo1=CSD&Code1=5915022&Geo2=PR&Code2=5 9&Data=Count&SearchText=Vancouver&SearchType=Begins&SearchPR=01&B1=All&Cu stom=&Profile=28000&Sex=Total> The Tea Association of Canada. Tea Industry Info: Industry Statistics. Tea Association of Canada 25 May 2008. 3 Dec 2009. <http://www.tea.ca/Page.asp?PageID=122&ContentID=743&SiteNodeID=132>

Bologna Guide 2010-2011

University of California

Centro Studi di Bologna

Via Grimaldi 3 I-40122 Bologna tel. +39 051.231.405 - fax +39 051.234.671 unibo.cal@unibo.it

CONTENTS

Map and Introduction.3 Suggestions for Housing.4 Documents..4 Permesso di Soggiorno Passport Codice Fiscale Banking...5 Emergency Information..5 Safety..6
General Guidelines Dealing with Theft Dealing with Political Uncertainty
Other Stores.. 15 Travel Agencies Stationery Stores Housewares Computers Photocopy Centers Department Stores Hardware Photography Laundry/Dry Cleaners Bookstores Outdoor Markets (nonfood) Furniture Stores Hairdressers/Barbers/Beauty Salons Cosmetics Tobacco Stores Dining Out.. 17 The Basics Italian Restaurants Ethnic Restaurants Nightlife..20 Pubs/Bars Discotheques /Clubs Jazz clubs Gay/Lesbian Sports.. 21 Bowling Gyms Canoeing & Rafting Cycling Skiing (Downhill & Cross Country) Hiking/Rock-climbing/Spelunking Swimming Tennis Spectator Sports Art & Music.. 23 Art Museums Cinemas Music/Theater Student & Cultural Organizations.24 Places of Worship.. 25 Hotels & Visitors.. 26
Medical Care..7 Emergencies Non-emergencies Insurance Pharmacies List of Doctors Transportation..8 Bus Taxi Bicycle Train Rental Car On Foot Communications..10 Phone Fax Sending Mail Courier Services Receiving Mail E-mail and Internet Shopping..13 Store Hours Supermarkets Fresh Food Markets Bread Stores Pastry Shops Butcher Shops Specialty Foodstuffs

Bologna Guide 2009 2010

A brief orientation to the historic center
Old Bologna is surrounded by a ring-road which traces the old city wall. In fact, the old gateways are mostly still intact (see the various porte on the map, e.g., Porta Saragozza, Porta Lame ). This road changes names as it circles around the centro storico but is distinguished from others not only by its shape but also because it is a viale (bigger street) and is often referred to simply as i viali. Piazza Maggiore, in the very center of the historic center, is also the heartbeat of Bologna (the tourist office--with much better mapsis also located here). The university buildings are found throughout the center but concentrate along Via Zamboni.

BOLOGNA

Suggestions for Housing
Housing in Bologna is very competitive because the city is home to 100,000 students. But since most Italian students arrive in Bologna toward the end of September, EAP students have an early advantage. For this reason, we work with you from your arrival to try to find housing. One source for housing is with the returning UC students. We begin asking them about their housing situations in May and whether their accommodations are available and suitable for a new student. If so, we e-mail our incoming students the contact information (either the returning student or a contact person at the apartment that student has indicated) so that those interested may make further arrangements. During orientation, specific sessions are dedicated to housing strategies and resources. Contracts, housing vocabulary, ads, and resources are all addressed. The most common approach for students in Bologna to find housing is to make a small paper ad to post around the city for a room to rent or share in an apartment with other students. Additionally, those with rooms or apartments to offer will post ads. Between your own request and those offering rooms, you can begin your search. Ads are posted anywhere and everywhere possible, usually secured by tape (scotch) including lamp posts, street signs, and on bulletin boards in various University of Bologna buildings. Lately, an increasing number of students are using several websites to post their housing offer/request (see list of web sites below) Critical in this process is having a cell phone in order to be easily reached by those responding to your ad. These housing arrangements are often not contractual but we advise our students to get the agreement in writing nonetheless so that issues such as utilities and length of stay are clear to all involved. You can download a sample contract from our study center website. La Bussola in Via Zamboni 62/B (landline 051. 254423) provides free housing services to foreign students. They have a vast database of postings. Please note that the Bussola Office is generally closed the first three weeks of August for summer vacation. Once you have registered with SAIS you will receive a Student Detail number which can use to check their website at www.sais.ceur.it for postings. Useful websites for House Hunting: www.bakeca.it/bologna , www.easystanza.it, www.postoletto.com, www.affittistudenti.it, www.studenti.it, www.2torri.it , and www.cybercasa.com. Newstands (edicole) carry two publications that publish apartment listings. These are: Il Boom (every other Tues.), Il Bo (every Mon. and Thurs.) and Bologna&Bologna (every Wed.). There are apartment hunting agencies, but these charge hefty fees and you are required to sign a lease (which may run for a full year, making you responsible for finding a replacement for the last few months when you may not be here). Near the centro studi (study center) is an agency some students have used, in Piazza Galileo near Via S.ta Margherita. Additionally, there is an agency, SOLO AFFITTI, at Porta San Donato that finds rentals only. Finally, every year we get inquiries from families looking for someone to live in and provide English conversation to their children. Each situation is unique in terms of your room, number of children, etc. We distribute this information as we get it, typically by e-mail and with a posted announcement on our bulletin board. If you are interested in this housing possibility, please contact the Study Center ASAP.

Dealing with Theft. If your wallet, cellphone or any other personal items are stolen you should immediately do the following: Cancel all check cards, credit cards, etc. immediately. Credit Card numbers: American Express 06.72282/02.876674 Cartasi (Visa & Mastercard) 800.018548/02.34980111 Bank Americard (Visa) 800.821001/fax. 02/40242564 ATM check cards: Wells Fargo (Italy) 800.874531 (from landline), (cellphone), 800.876574 (payphone) Bank of America/Nations Bank (U.S.) 001.880.6228731 Washington Mutual (U.S.) 001.880.788.7000 If your cellphone is stolen, call your service provider (Vodafone, Tim, Wind, 3) to block any outgoing calls from your number. Go to the questura's Ufficio Denuncia and file a denuncia (report) immediately. The Ufficio Denuncia is located in Via degli Agresti (off of Piazza Galileo) near Piazza Maggiore. You will need to make a
Bologna Guide list of everything that was in your wallet/purse. An English denuncia form is available. If your wallet or any of the items is found, you will be contacted by the questura. If your University of Bologna plastic ID card is lost or stolen, you can get a new one at the Ufficio Relazioni Internazionali in Via Zamboni 33.
Dealing with Periods of Political Uncertainty. After the Sept. 11 terrorist attacks and the war in Iraq, we have put into place various contingency plans for our students' safety. Soon after your arrival we will give you a small, plasticized emergency card to keep with you. This lists important phone numbers as well as the student phone tree. We ask that you keep your cell phone charged (both battery and moneywise) at all times as this is the most efficient, and indeed possibly the only, way we can reach you. Periodically throughout the year we will test the emergency telephone tree for effectiveness. Make sure to inform the study center if you change your phone number! Also, if your phone is lost or stolen, or you change carriers, you can usually keep your original phone number. Finally, we recommend that you not congregate in large groups, speak English loudly, or otherwise draw attention to yourselves as Americans.

Medical Care

Emergency Care: Local hospitals with 24-hour emergency rooms (Pronto Soccorso) are: Ospedale Sant'Orsola (outside Porta San Vitale at Via Massarenti 9) Ospedale Maggiore (on Largo Nigrisoli 2 off Via Saffi outside Porta San Felice) Istituto Rizzoli (in the hills just above Porta S. Mamolo at Via Pupilli 1) for orthopedic emergencies (sprains, broken bones, etc.) General Care: Non-emergency medical care is generally obtained from a private doctor. Doctors and specialists indicate their offices with signs marked Ambulatorio. They have office hours, and it is best to call ahead for an appointment. Fees are approximately 50 euro; for specialists fees can vary from approximately 75-150 euro. Dentists fees for filling a cavity can also vary from 75 to 100 euro. Insurance. The EAP Insurance coverage is explained in a little booklet produced by the provider, Mercer (ACE), and on the EAP website. It's a good idea to read this over with your family to understand your coverage. Any questions you might have you can direct to the EAP contact person at the insurance company (Alex Zeron, alex.zeron@mercer.com). Note that dental insurance is only for repair due to an accident. All medical care here has to be paid out of pocket. You then send in the insurance form (we have these in the office or you can download it from the EAP website) along with any receipts for medicine, etc., to the insurance company for reimbursement, making copies for your records. Reimbursement should be sent to a domestic US address since you won't be able to cash a US bank check in Italy. You can indicate this on the insurance form. Farmacia (Pharmacies). You can fill prescriptions here (ONLY those written by an Italian doctor) and purchase aspirin, throat losenges, band-aids, cold medicine and so forth. On Saturdays, Sundays, and official holidays, one pharmacy in each area remains open. Information should be posted on the door of your local neighborhood pharmacy indicating where to go during these days. The Farmacia Comunale in Piazza Maggiore is open 24 hours a day, 7 days a week. The following are medical professionals we have worked with and can recommend personally. In addition, word of mouth is an excellent way to find a good doctor. Dont be afraid to ask around!

General Practitioner: Dr. Stephen J. Williams, M.D. (American) Via d'Azeglio, 61 Cell: 347.8164535 Home/Office: 051.332204 Gynecologist: Psychologist: Mary Ann Santoro Bellini (American) International Counseling Services Lungarno Cellini 25, Firenze Tel. 055.680721 or 3395705988 Francesco Berti Ceroni
Dott. Stefania Tabanelli (speaks English) Via Libia, 20/6 Tel. 051-392314 Dr. Leda Bertocchi Via DAzeglio, 63 Tel. 051.580901 Dr. George Blagogee Viale Oriani, 2 Tel. 051.300088 Dr. Raphael Leizer Piazza Roosevelt, 4 tel. 051-265470 Dr. Marcello Navazio Via A. Righi 19 Tel. 051.221600 Dermatologist: Dr. Nicola Venturo Via Oberdan, 7 051.2960406 Mood Viale Aldini 222/4 Tel. 051.6447480 Chiropractor: Dr. Paul Caruso Parco dei Cedri Tel. 051.466994 Dr. Jon Cory (American) Galleria Ugo Bassi 2 Tel. 051.223984 Dentist: Dr. Hae Kyung Kang (American) and Dr. Fabio Rossini Via Santo Stefano 30 051.239537 or 0721.30428 Dr. Giovanni Moro Via E. Ponente, 127 Tel. 051.383363 Dental Emergency Clinic Istituto Beretta Via XXI Aprile, 15 051-6162211 DipartimentoOdontomastologia (Univ. of Bologna-provides discount for registered students) Via San Vitale 59 8.30-12.30 051.278011

Transportation

Bus. You must have a ticket to ride the bus! Inspectors will occasionally check passengers for tickets, and they will fine you 40-50 euro if you do not have a properly validated ticket. A regular bus ticket costs 1,00 euro. A daily ticket, good for 24 hours, costs 3 euro. A "city pass," good for 10 rides, costs 8,50 euro. A monthly pass for students costs 24 euro. Validate this once, at the first of the month, and then carry it with you. If you want a student pass, let us know and we will provide you with a letter that certifies you are a student if you haven't yet received your official student card from the University of Bologna. Tickets can be purchased on most buses from the red automatic vending machine (these accept 50 cent or 1 euro coins). You can also buy them at any tabaccheria store (marked by a white T on a blue or black background), at bars and newstands which display the ATC (local bus company) sign, at automatic vending machines at major bus stops, or in ATC offices (one near the taxi stand at the train station, one near Piazza Maggiore on Via IV Novembre, and booths on the corner of Via Marconi at Via Lame, and Via Rizzoli at Piazza Maggiore). The daily and city pass can be purchased at most tabaccherie. When you board the bus, validate your ticket in one of the yellow machines located at both the front and rear. This original stamp is good for an hour (70 minutes after 8:30 pm) on any bus, so you need not stamp the ticket again if you transfer to a new bus. Validate the city pass for each ride. You can also use the city pass for more than one person for the same trip. In other words, if there are 8 of you, you can punch the validation machine 8 times.

Most buses run until 12:30 am but some lines stop at 8:30 pm. There are also a few lines which run after 12.30 am. Be sure to check the schedules, which are posted at most bus stops and online (www.atc-bo.it) or check at an ATC office. There is a separate bus service for the suburbs and other parts of Italy called the linee azzurre or blue lines. The monthly student discount pass is not valid on these lines. Information and timetables are available on the ATC website. Taxi. To call a taxi, dial one of the two taxi collectives at 051.37.27.27 or 051.53.41.41 for which there is a surcharge. It is less expensive to go to a taxi stand throughout the city (including the train station and Piazza Maggiore). They typically cannot be hailed on the street. You should be aware that there are surcharges on luggage, Sundays and holidays, and certain hours at night. Drivers are not usually tipped. A trip from the train station to the centro studi will cost approximately 5,00 euro. A trip to the airport will cost roughly 20 euro. There is also an airport shuttle that runs on a regular schedule with stops along Via Ugo Bassi, Indipendenza, and at the train station. Cost is 5 euro and tickets can be bought on board. They generally run daily every 15 minutes. For exact stops and times, check the website http://www.atc.bo.it/english/index.asp (click on Airport Shuttle), or call Aerobus at 051.290290. For groups of three to four people travelling to a single destination within the city limits, or to the airport, you may request a group rate (servizio taxi collettivo). The reduced fare is divided in thirds and each passenger is required to pay the price that appears on the meter. Bicycle. Probably the most convenient way to travel in Bologna is by bicycle. Just be careful in traffic! Find used bicycles in bicycle repair shops (including in Via delle Tovaglie, Strada Maggiore, Via Santo Stefano, Via Massarenti, Via Sant' Isaia, Via Miramonte, Ciclista Piazza Grande under the Via Libia overpass- 'Ponte Libia' (333-2800909), for approximately 20-50 euro. The questura also auctions used bikes a few times during the year at the train station and look out for posters for L'Asta di Bici in Piazza Puntoni, which takes place a few times a year and auctions used bikes for 15 euros. It is worth going even just to watch as it is an interesting experience! It's a better idea to buy a used bike to reduce the possibility of theft. DO NOT buy bicycles from street vendors in Piazza Verdi, as they are stolen. DO buy a strong lock and chain ( a 'U-lock' or 'kryptonite' lock is a good idea) and ALWAYS lock your bike to something stationary. Bike theft is especially high during the fall when new students arrive and in spring when the weather gets nicer! Train. There are three main types of trains in Italy: Regionale/Interegionale, Intercity and Eurostar. Regionale/Interegionale trains are the cheapest, and slowest and Eurostar (and now the Freccia Rossa/Alta Velocit) the fastest, and most expensive. The most convenient way to check train schedules and other train information is by checking the website for Ferrovia dello Stato (FS) at www.trenitalia.com. Complete schedules are also posted at the train station , and a list of departures from Bologna is posted in front of URP next to the Farmacia Comunale in Piazza Maggiore, at Wallaby Viaggi at Via dell'Independenza 67/a. Remember to validate your train ticket in the yellow boxes located en route to the platforms prior to boarding, both going and returning, or you will be fined. Please note that and other reservations are handled in a separate room to the right of the main Bologna ticket office (be sure to take a number), as are tickets for international trains (no number needed--go to the farthest ticket window). If your Eurostar (ES) train is more than 25 minutes late, you can request a 50% credit towards your next trip within one week of the ticket date at the Eurostar office in the train station. The same applies to Intercity (IC) trains more than 30 minutes late if you have reserved a seat, with a credit of 30%.

If you plan on travelling by train often, you should look into getting a Carta Verde Valid for travellers up to 26 years old, it entitles the holder to a 10% discount on all regular train tickets/25% discount on European train tickets. You can buy the card, valid for one year, for 40 at the station or in a travel agency. Always carry your Carta Verde iwith you on trips as the ticket checker can request to see it with proof of ID. The FS offers many other types of discounts and promotional programs. Check the website (click on 'Promozioni e Offerte'), or an FS brochure or timetable booklet for more information. Rental Car Agencies in Bologna. Please note that a current US driver's license is valid here for one year. Thrifty Europcar Hertz Avis Maggiore-Budget Aeroporto G. Marconi Aeroporto G. Marconi Via Amendola 12 Aeroporto G. Marconi Viale Pietramellara 35 Aereoporto Via F.lli Cairoli 4 051.6472022 051.6472111 051.253582 051.6472009 051.255024 051.6472032 051.252525
Also look at www.expedia.com for car rentals, charged to Visa the prices are often substantially lower than the published rates (but make sure to read the fine print including 20% IVA tax, etc.). CTS offers student deals on rental cars in all of Europe, visit the CTS office or the website www.cts.it (autonoleggio).

Communications

Phones. The most convenient way to have personal phone service (and for us to reach you!) is to purchase a a cell phone (telefonino, cellulare). We highly recommend this. Cell phones typically require a debit card (ricarica) that you can purchase at any tabaccheria that displays the phone company's sign (TIM, Vodafone, Wind, 3). They come in 5, 10, 20, 30 and 50 euro values. Expect to pay 80 euro or more for a new phone. Last year some of our returning students sold their phones to incoming students and we plan to try to do the same this year (we'll send an e-mail to our new students with contact information for those students now here who would like to sell their phones and then we will let you work out the details). The best way to buy a used cell phone is by word of mouth, but as of 2010 you can purchase an old model Nokia for 40 euro at the Comet store near Porta San Donato (Via Camillo Ranzani). Text messages to other Italian phones generally cost only 0,15 euro a message-and this is a popular, less expensive way to communicate. When you purchase your phone make sure to find out what kind of plan you have. Most companies offer plans with cheap calls to numbers using the same provider. Currently Wind has very good deals for its users: eg. 6 euro a month for 250 minutes of anytime calls to other Wind users. Therefore, it works out much cheaper if, on arrival, you and your friends all purchase a SIM from Wind. When buying a Wind SIM card you will need to bring a document and may be asked for your codice fiscale. Other service providers do not require documents. Vodafone have a special 19 cents a minute deal on international calls. Note: Students with unlocked U.S. cellphones can simply purchase an Italian SIM card with phone number upon arrival. Main cell phone providers: TIM: http://www.tim.it/ VODAFONE: www.vodafone.it WIND: www.wind.it TRE: www.tre.it

Landlines The cheapest time to call domestically in Italy is generally between 18:30 pm and 08:00 am. Home phone bills arrive every two months and include a monthly service fee and usage charges. Unless you request it, your calls will not be itemized on your bill (an itemized bill is called a bolletta trasparente). Public telephones are found in some bars and in outdoor booths. These phones require a prepaid phone card (scheda telefonica) which you can buy from most tabaccherie in 5 and 10 euro denominations. Tear off the corner of the phone card to activate it. For calls within Bologna, as well as calls to other cities within Italy, you must dial the local area code (including the initial 0!) followed by the number. For example, when calling Florence, you would dial 055 + number. For Bologna you must dial 051 +. For international calls from within Europe, the formula for dialing is: 00 + country code + local area code + local phone number. For example, to call the United States, you would dial 001, then the local area code followed by the phone number. Alternatively, to call Italy from the USA, you dial 011 + country code + local area code + local phone number. For example, to call the centro studi, you dial 011.39.051.231405. You can find foreign country codes on the website www.paginebianche.it under CAP e Prefissi Toll-free numbers. Italian toll-free numbers begin with the prefix 800. For U.S. 800 numbers substitute 880 for 800; for U.S. 880 numbers dial 881. These number must be preceeded by the 001 and you are charged for the international portion of the call. Some students have found that prepaid international phone cards, which are getting cheaper all the time, are good deals. These are typically available at tabaccherie. Competition is strong so check with the tabacchaio for the newest and best deal. Unfortunately all calling cards now have a high surcharge for calls made from cellphones as well as calls made to cellphones, thus for cheap rates you must use phone cards from house phones or phone booths. Many international phone cards purchased in the U.S. do not work here, despite advertising to the contrary, or if they do work, they are not as good a value as those purchased here.
That said, the following current affordable options were suggested by students:
World Access card (from www.callingcards.com) - You can purchase this on-line and print out the card with your code. MCI International Prepaid Calling Card You can purchase before departure and use for calls from Italian cell phones to the U.S. and it can also be used to call from the U.S. to the cell phone. (Special rates may apply if purchased at Costco.) Sprint International Prepaid Calling Card Same info as above. However, the current most popular means of communication is through the internet. Skype An option for international calling is to use the internet to make international calls. You can do this by downloading a program called Skype to your computer. All that is required is access to the internet, a personal computer and a headset (please note: a headset is not necessary if you have an external microphone on your computer). There are several Skype options: 1. Skype to Skype: Have your family and friends download and register with Skype. Once you have both registered and have a headset or external microphone, you can talk for FREE!

Panificio. A wide variety of breads and rolls can be found here, as well as fresh pasta (but typically not pastry items). Varieties include German-type rye in packages and rolls similar to American "hard rolls" (panini al latte and rosette). Those francophiles among you may also order French bread (filone francese). Also available are pancarr, bakery-style white, sliced bread which is closest to American sandwich bread, and pane di segale, a light form of rye. Look also for whole wheat bread (pane integrale). Pasticceria. Here you may buy cakes, cookies and other sweet pastries (but typically not bread). Most pasticcerie are open on Sunday but closed on Monday. Macelleria. Butcher shops sell most types of meat, although some do not sell pork or poultry. Some sell only horse meat (macelleria equina). Specialty Foodstuffs. Rice, soy sauce, and other Asian (and foreign) foodstuffs may be purchased at ASIA Mach, on Via Mascarella, 81 A/B/C and its mini-market on Via Livraghi 5/B. Some of the market stands in Piazza Aldrovandi and in the Mercato delle Erbe carry speciality herbs, spices, and vegetables, like cilantro (coriandolo). Scaramagli at Strada Maggiore 31 carries imported and exotic food products (peanut butter, taco kits, brownie mix, etc.). Try Drogheria della Pioggia at Via Galliera 27 for other hardto-find cooking items. Erborista La Mandragola, at Via Gorizia 5/C has spices and health food products, including macrobiotic food items, as does Biosphera, Via Lamponi 5. Lidl supermarket also has a selection of foods you may not find at the other major supermarkets. For FAIR TRADE food and products in the city center, try stores that sell AltroMercato products: Caf de la Paix (near the centro studi on Via Collegio di Spagna 5/B), Cooperativa ExAequeo (Via Altabella 7/B), stands at the Farmers' Markets.

Other Stores

Agenzia di Viaggi. Student travel agencies offering discount rates are: Centro Turistico Studentesco e Giovanile (CTS)-two locations, on Via Cesare Battisti 17 and Viale Filopanti 4/M. Also try Franzoni Superviaggi on Via d'Azeglio 22/D, Viaggi Salvadori, on Via Ugo Bassi 13, and Bononia Viaggi, Galleria Toro 3 (corner of Ugo Bassi and Piazza Malpighi). Cartoleria. For greeting cards, wrapping paper, ribbons, and paper napkins, as well as resume-quality stationery, look for a cartoleria. Most also sell folders, pens and other school supplies. Buffetti is an office supply chain with store on Via Marconi. Another store with office supplies is CartaMarket in Via Goito, off Via dell'Indipendenza. Casalinghi. For housewares such as pots, pans, dishes, tablecloths, laundry baskets, clothespins, etc, head to Via Marconi for a couple of larger casalinghi, or to IKEA. Computer. For computer technical assistance and purchases: for pcs try Ferrari Computer on Via Maroncelli Piero, 2 (Tel. 051.248450, www.ferraricomputer.it). For Macs try Datapi on Via Giovanni Amendola, 8 (Tel. 051.6389565, www.datapiu.com), they service computers covered by the Apple Care warranty. For purchases, AbdA on Via Ugo Bassi 8/1 (Tel. 051. 5879194). Copisteria. There are several copy centers in the university district. Most are self-service. Copies cost approximately 0,06 centesimi. Some will also bind copies for a few euro extra. Try one of the following: Balduzzi, Piazza Aldrovandi 4 Bologna Copy, Via Oberdan 8 Elio 83, Via Marsala 13 Euro Copy, Via Marsala 27/b Fotocopie Cartoleria, Via Belle Arti 31 Harpo Copisteria, Via Barberia 9 (near the centro studi) Libreria Asterisco R&F, Via dell'Unione 12/a Studio Eliografico S. Stefano, Via de' Coltelli 7

Department stores. For linens, clothes, toiletries, and household goods check COIN (Via Rizzoli), UPIM (Via Ugo Bassi ) and OVIESSE (Via Irnerio).
Bologna Guide Ferramenta. These are usually very small stores which sell hardware including nails, screws,hammers, etc, as well as flower pots, shelves, locks , etc. They are sometimes joined with Casalinghi as a combination hardware/houseware store. A well-furnished Ferramenta with friendly staff is located in piazza Malpighi.
Fotografia. There are automatic photograph booths in several locations - 3 for four color photosincluding one in Via IV Novembre and in front of the central post office in Piazza Minghetti and one behind the Palazzo Poggi on Via Zamboni. For developing digital pictures, go to a camera store, or an eyeglasses shop (ottica). For developing black and white or other specialty films (as well as digital), try Machiavelli on Via Irnerio, 20/A, or Arcobaleno on Via Righi, 32. Foto Arfo, on via Indipendenza 27/A and also on via San Vitale 3/B, has special deals for students. Lavanderia. Most laundry services are not self-service, though there are few laundromats on Via G. Petroni 38/b, Via Irnerio 35, Via Saragozza (just inside the porta), and Via San Donato (just outside the porta). Some of these require tokens for both washers and dryers while others will take bills. Lavasecco. Dry-cleaning services can be found in each neighborhood. Fast dry-cleaning service is available at Il Pino, with locations at Piazza Malpighi 8, Via Santo Stefano 23, and Via Riva di Reno 53. Another speedy option is Dagnini with locations at the shopping centers mentioned above and on Strada Maggiore, 31. Most other dry-cleaners take at least 2-5 days. Libreria. Feltrinelli International, Via Zamboni 7, has a large collection of books in English and other foreign languages and the international bookstore DEA (Diffusioni Edizioni Anglo-Americane), located at Via delle Belle Arti 8, can order books in English. Mel's, across from Piazza Maggiore on Via Rizzoli also has a good selection of Italian and English books and is open on Sunday. The Mondadori Multicenter (www.negozimondadori.it) has a small selection of English books and is also a licensed Apple reseller (not easy to find in Italy!). Another Apple resale store is AbdA on Via Ugo Bassi. Mercati Open Air. On Fridays and Saturdays, head to La Montagnola in Piazza 8 Agosto (just off Via dell' Indipendenza), also known as the Mercatino della Piazzola. Here you will find stands selling everything from antiques, housewares, and records to leather articles, flowers and every variety of used and new clothing. There is a vast range of prices and quality. Normally, haggling is considered rude if prices are marked, although if you are purchasing more than one item, you can try asking for a sconto (discount). Every 2nd weekend of the month there is the Mercato di Antiquariato in Piazza Santo Stefano, and every Thursday you will find a collectables market in Piazza 8 Agosto. Every Tuesday morning (until about 1 pm) there is an affordable flower/plant market in Piazza San Francesco offering everything from tulips and geraniums to basil and sage plants. Negozio di Mobili/Arredamento. If you'd like to buy furniture for your apartment, the best affordable place to go is IKEA in Casalecchio (open Tues-Sunday 10:00-20:00, Mondays 14:00-22:00). An IKEA shuttle bus leaves from Piazza dei Martiri (check the bus stop sign for schedules) and costs 5 euro roundtrip. There are also two ATC buses, the 93 and 94 which leave from Via dei Mille, right near the station, and stop near IKEA. The IKEA bus stop is Riale di Zola. For used items, check: Padre Marella (051. 244345), a non-profit center operated by the Catholic church on Via del Lavoro 13 (between the S. Donato and Via. Stalingrado bridges). Along with the furniture there are used electronics, books, clothes, etc. The shop is open 9-12.30 and 15.30-18.00 weekdays and Saturday morning. ANT (051-7190111), a non-profit fundraising organization for oncological research. There is a little store on Via Val d'Aposa and a bigger store for furniture and used electronics on Via Jacopo dalla Quercia, 36 (Bus: 21-25-27 -direction: Aeroporto) Cose di Altre Case (www.cosadaltrecase.it), second hand store on Via De Gandolfi 8/A (off via Ferrarese, behind the train station) with a big selection of vintage items.

Doctor Dixie , Via Cesare Battisti 7/B (Every other Friday night only, ring bell) Giardini del Baraccano (summer), Via Gozzadini Osteria del Moretto, Via S. Mamolo 5/A
Gay Night Life: Il Cassero, at the corner and Don Minzoni 18 and Viale Pietramellara is an Arci Gay/Lesbian Center. Open all day you can pick up flyers, listings and schedules for all of the Gay/Lesbian happenings in Bologna. It turns into a discoteca on Wednesday, Friday, Saturday and Sunday nights. You will be asked to buy a personal membership card for 15 Euro which will entitle you to enter any gay/lesbian event in Italy for free. Wednesday night is very popular with all straight and gay students. The site www.cassero.it is a very helpful resource. Other gay/lesbian nights and gay-friendly bars that past students have suggested include: Sushi Bar (Piazza Malpighi) Al Piccolo (Piazza Verdi) Bar Casablanca (beg. of Via S. Felice) gay/lesbian-friendly mix gay/lesbian-friendly mix gay/lesbian-friendly mix

Sports

There are lots of sporting facilities and activities in Bologna. In addition, an extensive list of various sporting clubs can be found in the Yellow Pages under Associazioni e federazioni sportive. You may also enroll at the University of Bologna's sports association, "C.U.S.B.", (http://www.cusb.unibo.it/CUSB/default.htm) which allows you access to their many facilities and lessons, as well as a discount at many gyms and pools. The CUSB office is at Via San Giacomo 9/2 (a cross street of Via Zamboni). The office is open from Monday to Friday from 9.30 to 13.30. In order to receive a membership card you will need: Evidence of student status (if you dont yet have a student ID card, ask us for a letter) A passport-size photograph
Bologna Guide A Health Certificate (a copy of your health certificate from your files may/may not suffice). Or, get one from the doctor at the CUSB office (Tuesdays and Fridays 10:30 13:30. The earlier you get there, the less you have to wait (be sure to get a number). The cost is about 20 euro. A subscription fee of about 10 euro
One of the sports complexes nearest to the city (particularly to the Irnerio area) is the Dopolavoro della Ferrovia, Sport and Culture Section, on Via S. Serlio 25/2 (Tel: 051/419.31.80). Property of the state train company, these facilities are also open to the public at very competitive prices. They have a number of tennis courts in clay and other surfaces, as well as other facilities. Group rates can be negotiated. The Erasmus Student Association (ESN) organizes basketball, volleyball and soccer games for card holders, at little or no cost. There are also Cuban salsa classes offered for Erasmus and Overseas students at low cost. AEGEE also organizes running, tennis and girls soccer with training and games, again for little or no cost. See the AEGEE and ESN websites for more details: http://www.esnbologna.org

Bologna Guide ITC Teatro* Teatro Dehon Teatro Delle Celebrazioni Teatro Duse Teatro San Martino Via delle Rimembranze 26 Via Libia 59 Via Saragozza 234 Via Cartolerie 42 Via Oberdan 25 051.6271604 051.342934/344742 051.615.3370 051.225284 051.224671
*In San Lazzaro, 10 minutes outside of the center. If you go by bus (19, 94, 101), keep your ticket and you will be reimbursed at the box office. Big-name Concerts Most large concerts are held at the Palasport PalaMalaguti (051.758758) in Casalecchio-Via Gino Cervi 2 (buses from the center run to and from concerts). Tickets are for sale at numerous tabaccherie, including Bar Otello (Via de' Orefici), as well as at record stores. Concerts are also held at the Teatro Medica Palace (051. 232901) on Via Montegrappa 9, you can purchase tickets for the shows from the box office. In the summer, concerts and music festivals are held at the Parco Nord in the Fiera (trade fair district). Check the complete calendar on: www.ticketone.it Smaller Concert Venues Atlantide, Via Santo Stefano (close to the porta). Small venue, shows usually cost 3-6 euros. Lazzaretto, Via Lazzaretto 47/2. Not too far to walk if you live in the center. Costs 3-6 euros. Estragon, Via Stalingrado 83 (Parco Nord), Bologna. Larger venue, usually 10-30 euros. Will need to walk or take bus/taxi to arrive. LArteria, third cross-street of Via San Vitale. Lovely small venue. Live Jazz every Wednesday with no entry fee. Other days of week they hold music events, from rave nights, local bands to latin music.
Student and Cultural Organizations
Associazione Erasmus (ESN) Via Ranzani 14/B Tel. (051) 24.11.75 apertura: Mercoled 10.30-12.00, 14.3018.00 www.esnbologna.org AEGEE Erasmus Association Via Guerazzi 14 apertura: Marted, gioved, venerd International Office Via Zamboni 33 Tel. (051) 25.90.11/25.90.18 University of Bologna association of Italian and foreign students. The ERASMUS card costs 4 euro and entitles holders to free entry to Erasmus parties at various clubs as well as discounts on cultural events and everyday needs, also organizes trips around Italy and Europe. Similar to ESN. Organizes good value trips around Italy and Europe , other cultural events and sporting activities. Often organizes wine tasting and typical Bologna food nights, giving away prizes and free trips. The AEGEE card is free. Oversees the matriculation of foreign students at the University of Bologna and coordinates sending Italian students abroad. Organizes the Percorso Culturale. There is a brilliant guide, who, every Friday afternoon, gives free tours of Bologna and its many museums. The tours are in Italian, but she speaks very clearly and offers translations when asked. They also organize a free, italian cinema night. If you do not receive emails from them, ask at the office to be put on the emailing list. Open to all women who speak English. Monthly meetings and social activities.

International Womens Forum of Bologna www.iwfbologna.com

Places of Worship

Bologna has many Catholic churches, the principal one being the Cathedral of San Pietro on Via dellIndipendenza near Via Rizzoli, and of course the Basilica di San Petronio in Piazza Maggiore. Chiesa San Sigismondo in Via San Sigismondo 7 near Via Zamboni has Sunday services in English, as does Chiesa Santo Stefano in Piazza Santo Stefano, every Sunday at 9 a.m. Many other religions are represented in Bologna, including the Jewish faith and several Protestant denominations. Please contact the centers listed below for further information or consult the listing Chiese e Templi dAltri Culti in the front pages of the TuttoCitt available at the front desk. Greek & Russian Orthodox Church (Father Marco) Via St. Isaia 37 Anglican Services call Pru Crane Tel. (051) 58.28.91 Methodist Church Via Venezian 3 Tel. (051) 23.92.27 Jewish Community (and dining facilities) Via Gombruti 9 Tel. (051) 23.20.66
Also, Pastor Hermat Casablanca and his wife, both from the Bay Area, are building a English speaking international church (www.bolognabible.org). They offer two meetings: Bologna Christian Fellowship (BCF). BCF meets at 6:45 pm on the 1st and 2nd Sunday evenings of the month normally in a home near Piazza Maggiore. BCF is a relaxed time of fellowship, refreshments and informal Bible Study. Faith is not a prerequisite. Bologna Bible Church, International (BBCI) meets ever Saturday evening at 7:30 pm at the Nuova Vita Church facilities on via Pasubio 11, (Bus 11A/B direction: lunetta gamberini)

Hotels and Visitors

One word about visitors. If you are planning on having them stay in one of the citys hotels, check first to see whether their visit will coincide with any major conventions being held in Bologna. This makes finding rooms a near impossibility. A listing of conventions (fiere) can be found by looking at the website www.bolognafiere.it/eng_default.asp Here is a small list of hotels past students have recommended. Most hotels request that you check out by noon, but make sure you ask for the check-out time in advance to avoid being charged for an additional day.

Hotel Accademia *Centrale Commercianti Corona d'Oro **Delle Drapperie *Garisenda Internazionale Novecento Orologio Palace *Panorama Roma Address Via Belle Arti, 6 Via della Zecca, 2 Via de Pignattari, 11 Via Oberdan, 12 Via Drapperie, 5 Galleria del Leone,1 Via Indipendenza 60 Piazza Galileo 4/3 Via IV Novembre, 10 Via Montegrappa, Via Livraghi, 1 Via D'Azeglio, 9 Phone (051) 051.232318 051.225114 051.233052 051.236456 051.223955 051.224369 051.245544 051.7457311 051.231253 051.237442 051.221802 051.226322 Rating
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Website www.hotelaccademia.com www.albergocentrale.com www.bolognarthotels.it www.bolognarthotels.it www.albergodrapperie.com www.albergogarisenda.com www.monrifhotels.it www.bolognarthotels.it www.bolognarthotels.it www.hotelpalacebologna.com www.hotelpanoramabologna.it www.hotelroma.biz
San Vitale Touring University Via San Vitale, 94 Via De Mattuiani, 1/2 Via Mentana, 7 051.225966 051.584305 051.229713

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-www.hoteltouring.it/ www.hotel-university.com/
*Recommended for price/quality/location **Highly recommended for price/quality/location RECOMMENDED: Foresteria San Giovanni in Monte is a university residence on Via de' Chiari, 8 rents rooms for guests at reasonable prices. As of 2010, a single room costs 45 euro, double 50 euro, triple 75 euro. Check the website at http://www.camplusforesterie.it/foresteria_Bologna_San_Giovanni_in_Monte.htm, then call 051.276777or e-mail sangiovannimonte@camplusforesterie.it for reservations. Hostel: Ostello della Gioventu' Due Torri, Via Viadagola, 14, 40127 Bologna. Tel./fax 051.501810 NOTE that the hostel is a 15-minute bus ride from the city! It is worth looking for more convenient accommodations in the center, such as B&Bs or Pensioni. Apts. Residence delle Drapperie (run by the hotel) offers 10 mini apartments in Via Galliera, min. 2-nt. stay. Cost as of 2008 for a studio apartment with kitchenette: 60/nt. See www.residencedrapperie.com For visitors spending at least a week, the Residenza Falcone in Vicolo del Falcone 24 (near Porta San Mamolo) offers a range of nice apartments from 400 euro per week. Telephone is 051.330610. Signora Giaquinto rents two large apartments with rooftop views in the center on a short-term basis. Telephone is 051.6494236/ 333.4901777 Bed & Breakfast: There are many B&Bs in Bologna, a few we know of include: Bed & Breakfast Accogliente Bologna is on Via Nazario Sauro and offers one double and one single room. Check www.accoglientebologna.it or call 051.237498 Bed & Breakfast Galileo in Piazza Galileo, 3 offers clean, simple singles, doubles and triples w/o private bath. Telephone is 051.237452, website: www.galileobedandbreakfast.com Parkview B&B Near the Giardini Margherita and owned by an Irish woman. Check the website www.parkview.it or call 051.585031 Signora Giaquinto has rooms for two/three people in Via Pietralata. Telephone is 051.6494236/ 333.4901777