Invion MP3-2028-IUS Frequently Asked Questions Q: If I have songs stored on my computers hard drive can I transfer them to my player without using Windows Media Player/iTunes/or any other media program? A: Yes. You simply locate the songs using the find search feature on your computer. Once you locate your music on your hard drive: pull up your MP3 player (removable storage device) under My Computer find Devices with removable storage and right click and open. With the MP3 player open, simply drag the songs from the hard drive and drop them onto the player. For optimum functioning of the unit, please limit your list to 100 songs per folder on the root file of the units. This means you need to organize your songs into folders of no more than 100 songs per folder. Q: Im getting a Format Error or my files wont play A: Does the file you are trying to play have DRM? DRM files cannot be played by the player. To check if the file has DRM please refer to Checking for DRM under the section Connecting and Downloading (page 19 of the user manual). Q: There is no display on the LCD screen A: Check to see if the battery is charged. Make sure the player is turned on. Are the display settings automatically turning off the player? Check the settings. Q: The recording function is not working A: Is there free memory on the player? Delete some files from the player to make room to record. Also check to be sure the battery is charged (see page 15 of the user manual). Q: The player wont play A: Check to see if the battery is charged. Recharge the battery if needed (see page 15 for charging instructions). Q: My player wont charge A: Check to see if the player is turned on. The player must be switched on to charge. (see page 15 for instructions) Q: Does the player work with Macintosh computers?
A: No, the player does not work with Macintosh. Q: Does the player work with Itunes? A: No the player does not work with Itunes. Q: The player keeps turning off A: Check the display settings. The display needs to be set so that the player is set to stay on longer. Q: Is the player DRM capable? A: No the player does not play files protected by DRM. To check if the player has DRM refer to the Checking DRM section on page 19 of the user manual. Q: I have Windows XP; do I need to use the CD driver included with the player? A: Only Windows 98 users need to use the driver to use the player. Q: What types of files are compatible with the player? A: Music- MP3, WMA, WAV E-Book- TXT Q: How do I delete information from the player? A: Please refer to page 30 of the user manual for instructions on how to delete music. Q: What is on the Mini-CD? A: A copy of the User Manual in PDF format and the driver software/ Q: How do I charge my player? A: The player charges via USB port (refer to page 15 of the user manual). Q: I lost my user manual or cannot access it on the CD. Where can I obtain another copy? A: Visit our website www.invionusa.com and visit the Customer Support tab to download the user manual and find other customer service tools. Q: My screen always goes black.
A: Refer to page 15 of the User Manual to learn how to change the settings so the player stays on longer. Q: What accessories come with my player? A: USB cable, earphones, and CD disk (with driver & user manual) Q: I am getting a FORMAT ERROR or I cannot add any additional songs to my player. How do I fix this? A: Many things can cause a format error, it is easily fixed by REFORMATTING the player, follow the steps below to fix this issue. Please note reformatting the player takes your player back to factory settings. All of your information will be lost when you reformat your player. You will need to upload your player with your songs again. Here are the steps to reformat the player: a. Plug the USB cable into the player, and the computer. b. Go to the Start menu on the lower left hand side of the screen c. Go to My Computer d. Go to Devices with Removable Storage e. Go to the appropriate removable disk that is your player (it will only appear after it is plugged in)/ f. Right-click on the Removable Disk that is your player and select Format from the drop-down menu. g. A box will pop up asking you if you want to format and erase all of the data on the disk choose Start then click OK when the warning box pops up. h. Once you have formatted the player re-sync your player or download the files back to the player.

Invion Slide PMP Frequently Asked Questions Q: The player does not turn on A: Check to see that the battery is charged (refer to page 33 of the instruction manual to learn how to charge the battery). Also check to see if an illegal operation was performed. Press the re-set button and then press and hold continuously the power (on/off) button. Q: The player is connected to the computer but I dont see the removable disk in the my computer window A: Check to see if the battery is charged (refer to page 33). Check to see if the USB cable is damaged. If you see any signs of ware the cable should be replaced. Check to see if the USB cable is properly connected to the computer. If none of these things are the issue the computer may be a problem. Restart your computer or consult your computers user manual to troubleshoot any problems the computer could be having. Q: My files did not save A: Check to see if the player has free memory. If there is no free memory some files will need to be deleted before new files can be saved. See page 19 of the user manual for instructions on deleting files. Check to see if the save location/path is right. Be sure you are saving the files to the proper location Q: The words on the player arent displaying correctly A: Check to see if the language setting is correct. Set the proper language setting (see page 62 of the user manual for instructions). Check to see if the language is supported. (see page 62 of the user manual) Q: The player makes sounds everytime I press the buttons A: Check to see if the key tone feature is on. See sound settings for more information (refer to page 62). Q: Im getting a FORMAT ERROR or files will not play A: Check to see if the files you are trying to play have DRM (Digital Rights Media). DRM files cannot be played. To check if a file has DRM please refer to page 22 of the user manual. Q: There is no display on the LCD screen
A: Check if the battery is charged. Recharge the battery if necessary (see page 33 on of the user manual for battery charging instructions). Check to see if the player is on (see page 14 of the manual for powering on instructions. Press the button for one second or longer to turn off the player. Check to see if the display settings are trying are set o turn off the player. Set the display setting to never (refer to auto off under the section settings on page 62). Q: Recording does not work A: Check to see if there is any free memory on the player. If there is no free memory you must delete files from the player before you can record (refer to page 19 for instructions on deleting files). Check to see if the battery is charged. Q: The player wont play A: Check to see if the player is locked; unlock the player if necessary (refer to page 12 for lock/un-lock instructions). Check to see if the battery is charged. Q: The loudspeaker does not work A: Check to see if the volume is set too low. Increase the volume if necessary. Check to see if the earphones are plugged into the player. If they are plugged in, unplug them. Check to see if the files you are trying to play have DRM (see page 22 in the instruction manual for instructions on how to check for DRM). The player will not play files that have DRM. Check to see if the speaker is turned off. See page 62 of the manual for sound setting information. Q: The earphones arent working A: Check to see if the volume is too low. Increase the volume if necessary. Check to see if the earphones are plugged in correctly to the player. Check to see if the player has DRM. The player will not play files that have DRM. Check to see if the earphones are broken or damaged. Try a new pair of earphones. Check if the player was formatted in the correct format (refer to the Format Memory section on page 30 for instructions on formatting). Q: The player keeps turning off A: Check to see if the display settings are set to turn the player off automatically. Set the player to Never (refer to the auto off section of the manual on page 62). Also check to see if the battery is charged. Q: Does the player play files with DRM (Digital Rights Media)? A: No. DRM files cannot be played by the player. To check if a file has DRM please refer to the Checking for DRM section in the manual on page 22.
Q: Does the player work with a Macintosh computer? A: No. The player is not compatible with a Macintosh computer. Q: Does the player work with iTunes? A: iTunes cannot be used to sync with the player. iTunes can be used to rip CDs into MP3 format. The MP3 files will then be stored on your hard drive in the my music folder. Q: I have Windows Vista or Windows XP, do I need to use the driver cd included with the player? A: No this player is plug and play. The driver is for Windows 2000 or earlier. Q: If I have songs stored on my computers hard drive, can I transfer them to my player without using Windows Media Player, iTunes, or other media programs? A: Yes. You simply locate the songs using the find search feature on your computer. Once you have located your music on your hard drive you would pull up the MP3 player (removable storage device) under My Computer and find Devices with Removable Storage then right-click and open. Once the MP3 player is open you would drag the songs from the hard drive and drop them into the player. Please limit your songs to 100 songs per folder on the root file of the player. This means you need to organize your songs into folders of no more than 100 songs per folder. Please refer to the Connecting and Downloading section on page 15 of the user manual. Q: What types of files are compatible with the player? A: Music- MP3, WMA, WAV Photo: JPEG E-Book: TXT Movie/Video- AVI. Other files (RM/VOB/DAT/RMVB/MPG/MPEG/MP/ASF/WMV/MKV) must be converted into AVI format before loading to the player. Please refer to page 64 of the instruction manual in the Converting a video/audio/image file section on page 64 Q: How do I delete information from the player? A: For instructions on deleting files from the player see page 19 of the user manual Q: What is on the CD?

A: A copy of the user manual in PDF format and the video convert too. The video convert tool allows you to convert your files into the appropriate format to load onto the player. See page 63 of the user guide for instructions on using the convert tool. Q: How can I charge my player? A: The player charges via USB port. Please refer to the managing the battery section on page 33 of the manual. Q: How do I use the convert too supplied on the CD to convert my movies? A: Please refer to the installing and transcoding software section of the instruction manual on page 65. Q: How do I make voice recordings? A: Please refer to the record section on page 51 Q: I lost my user guide or cannot access it on the cd A: please visit our website www.invionusa.com and visit the customer service tab. There you can download the user guide in PDF format. Q: What are the buttons on my player? A: Please refer to page 12 of the user guide for an overview of the players buttons Q: When do I use the reset button on my player? A: You can use the reset button when you need to reset your device. For example if the player freezes up you can reset the device to factory settings. Please note that if you reset the device you will lose what is stored on the memory. You will need to re-load all of your files. Use a paperclip to reset the player. Do not use a sharp object such as a needle or pin to reset the device as it may damage the player. Q: My screen always goes blank or turns off. How do I change my LCD settings? A: Please refer to the Power Mode section on page 62 of the manual Q: How do I sync the device with Windows Media Player? A: Rip your CDs on the latest version of Windows Media Player which can be downloaded here: https://www.microsoft.com/windows/products/winfamily/mediacenter/defaults.mspx Once the music is on Windows Media Player, in the upper right hand corner of the Windows Media Player program click sync. This feature will only sync all of your
music if it is less than 2GB. You can also create a play list by choosing edit play list then click on the songs you would like to include. Then press sync. Should you need further instructions on using Windows Media Player please contact Microsoft customer support. Q: What accessories come with my player? A: USB cable (used for charging and downloading music), earphones, CD, and quickstart guide. Q: Im getting a Format Error or I cant add additional songs to my player, what is causing this and how do I fix it? A: Many things can cause a format error, it is easily fixed by REFORMATTING the player, follow the steps below to fix this issue, once you have formatted it all of the information will be deleted and you will need to upload your play lists/songs from Windows Media Player again. To reformat follow the below: a. plug the USB cable into the player, and the computer b. go to the start menu on the lower left hand side of the screen. c. Go to my computer d. Go to devices with removable storage e. Go to the appropriate removable disk that is your player (it will appear only after it is plugged in) f. Right-click on the removable disk that is your player and select format from the drop down menu. g. A box will pop-up asking if you want to format and erase all of the data on the disk, choose OK when the warning box pops up. h. Once you have formatted the player re-sync your player and download the files back to the player. Please refer to the connecting and downloading section on page 15