Professional headsets for contact centres
Jabra is a registered trademark of GN A/S www.jabra.com

We listen to your needs

Todays contact centre managers are charged with three key tasks: lowering costs, boosting agent productivity, and improving customer service. Innovative headsets from GN can help managers achieve all these goals. Here is how.
An investment for the future
More and more companies are converting to IP telephony. For contact centres IP telephony represents an easy way to reduce operational costs. Converting to IP telephony represents a major investment and in this process it is worthwhile to consider the benefits the small incremental investment in headsets for IP will bring. But IP telephony makes more than just economic sense. Your customer service and relationships can benefit from the wideband quality that provides an unparalleled level of clarity. IP telephony with state-of-the-art lightweight headsets is also a powerful motivator. Reward your contact centre staff with the best available technology and of absent days fall.
Achieving three key goals
By creating the optimum balance between price and performance, we help keep operational expenses low. Proven technologies and tested designs help ensure long useful lifetime and good return on investment. When it comes to productivity and service, sound quality is critical and ours ranks among the very best in the industry. Sound is only part of the story, our lightweight, and physical complaint. In fact, some of our customers even credit our headsets with reducing employee turnover!
comfortable designs help reduce both stress watch as productivity rises and the number
The Jabra contact centre programme
Each of the four professional headsets shown here is available with a choice of microphones and often in a variety of wearing styles. All in all, there are over a dozen variants from which to choose, so you can tailor a solution that meets the specific needs of your organization.
Jabra GN2000 Jabra GN2100 Jabra GN9120 Jabra GN9350
Ef fic ien Sa cy fe ty Co m fo Cl rt ar ity Du ra bi Lig lit y ht we Sle ig ht ek de Fle sig n xib M le co nf on W ito rin io g ire les In s lit y te llit Am on pl ific ) IP Bu co ilt nn in ec at tiv io n it

e TM (D

Microphones
Contact centre environments can be very quiet, but more often they are noisy. That is why GN has developed a range of microphones for this professional segment:

Safety

All Jabra contact centre headsets are equipped with our PeakStop technology, which immediately eliminates harmful spikes and other loud sounds over 118 dB SPL (RMS)*.

Standard/omni

For individual offices and quiet areas To achieve the highest possible safety standards, our analog and digital amplifiers provide the latest in protection technology and call control functions.

Noise filtering

For moderately quiet open environments

Noise cancelling

For open and noisy office areas

Ultra noise cancelling

For very noisy environments
* SPL: Sound Pressure Level. RMS: Root Mean Square
GN2000 GN2100 GN9120 GN9300

GN8210 GN8000

Designed to perform. Built to last.

Jabra GN2000

The Jabra GN2000 series of corded headsets is our value-priced contact centre workhorse, featuring superb call clarity yet designed to withstand the roughest handling. For example, our headbands are made of impact-resistant materials that are strong and resilient. They keep the unit firmly, yet comfortably, in place throughout the workday. Jabra GN2000 comes with either a standard microphone and SoundTube or a special noise cancelling microphone mounted on a flex boom arm. By reducing unwanted background noise, this technology increases productivity by enabling crystal clear communications even in noisy environments. Available in both mono and duo versions, the earpieces adjust automatically and are For the full IP telephony experience choose the Jabra GN2000 IP. Unlike other so called wide band headsets that cut off at around 4000 Hz, it provides full frequency response from 150-6800 Hz for full, rich sound for IP telephony. Choose Jabra GN2000 if you have a normal narrow band telephony system. If you decide to switch to IP telephony later, you can use our USB connector. Complete with in-line sound controls, this is a true plug-and-play product that is Microsoft Windows compliant. fitted with large, feather-soft ear cushions for better acoustical coupling. Moreover, our PeakStopTM technology cuts off sudden loud noises.Jabra GN2000 comes in two versions: a standard version optimized for normal phone systems, and an IP version offering enhanced digital sound.

Jabra GN2000 headset solutions
Microphone Wearing style Sound

Standard/Omni, SoundTube

Noise Cancelling, Flex boom

Headband

Ultralight design. Unsurpassed quality.

Jabra GN2100

In just a few years, the Jabra GN2100 has become one of the most popular headsets in the contact centre market and for good reason. Not only is it one of our most attractive and lightweight models, it is also one of the most flexible and acoustically advanced units available on todays market. The Jabra GN2100 comes in several interchangeable wearing styles including mono and duo over-the-head versions, and mono on-the-ear styles. The boom arms are available with a choice of three different The Jabra GN2100 series includes headsets for both regular and IP telephony. And for the ultimate hi-fi stereo sound, Jabra GN2100 is available in a plug-and-play Microsoft Windows compliant USB version with in-line sound controls. microphones to suit all office environments from quiet cubicles to noisy open spaces. As a result, conversations are always crystal clear and users are protected from sudden loud noises by our PeakStopTM technology.
Jabra GN2100 headset solutions
Standard/Omni, Micro boom
Ultra Noise Cancelling, Flex boom

3-in-1*

* The 3-in-1 wearing style offers headband, earhook and earloop
GN2000 GN2000 GN2100 GN9120 GN9300 GN8210 GN2100 GN8000 GN9120 GN9300
Wireless headsets More freedom. Greater productivity.

Jabra GN9120

The headset that sparked the wireless movement. It can revolutionize the way your contact centre staff performs. Imagine the benefits of being 100% available the entire work day even when going for coffee. Your staff can walk around, ask colleagues for help, and look for information without losing touch with the customer. Available with three different boom arm designs and now also in a duo version, Jabra GN9120 Duo, for even the most noisy contact centre environment, this field-proven solution is a perfect choice for businesses looking to raise productivity. With the Jabra GN9350 your contact centre staff get the very best technology available today. It is light, comfortable and can deliver around-the-clock talk time, with a second battery.*

*optional accessory

Jabra GN9300
The Jabra GN9300 series represents the most recent in wireless headset technology for standard telephony and IP telephony. Here you will find our flagship: the stateof-the-art Jabra GN9350. It combines the best in wireless technology with the sound enhancement features of the Jabra GN8210 amplifier, giving you full protection against acoustic shock and compliance with the European Noise at Work legislation.
Wireless headset solutions
Jabra GN9120 microphones Wearing style
* The 2-in-1 wearing style offers headband and earhook
Noise Filtering, Midi boom

Jabra GN9120 2-in-1*

Jabra GN9350 3-in-1**
** The 3-in-1 wearing style offers earhook, headband and neckband
* The Duo sound is available only with Jabra GN9120
GN2000 GN8210 GN2100 GN8000 GN9120 GN9300
Headset amplifiers Clearer sound. Greater safety.
Jabra GN8210 digital amplifier
The 100% digital Jabra GN8210 amplifier utilises state-of-the-art, Digital Signal Processor (DSP) technology to provide the best possible sound quality as well as meet the worlds toughest standards for noise at work and acoustic shock. It is the perfect solution for contact centres looking to comply with the Noise at Work legislation. The Jabra GN8210 reduces incoming noise by digitally enhancing the signal and filtering out interference. Automatic volume adjustment keeps all incoming calls at levels set by users according to their preferences. This analogue amplifier also provides better acoustic protection than a directly connected headset. The Jabra GN8000 comes complete with volume control, mute function, and headset/handset switch.
Jabra GN8000 multi-purpose amplifier
The Jabra GN8000 multi-purpose amplifier connects our corded headsets to virtually any phone. It enhances the quality of calls by reducing background noise and providing a consistent volume level.
USB adaptors Softphone connectivity for standard headsets.

Jabra GN8110 USBXP adaptor
Certified for use on Microsoft Windows operating systems, the Jabra GN8110 USB provides distortion-free, CD-quality sound for PC-based voice applications without the need for a special soundcard. Plug-and-play. Can be used with any corded Jabra headset.
Is your contact centre still legal?
New Noise at Work legislation was introduced April 2006 in EU member states. Contact centres are now legally bound to make noise protection available at an average noise exposure of 80 dB throughout a working day. And at a daily or weekly exposure of 85 dB, or with peak sound pressure of 137 dB the employer must take action to reduce noise exposure. Contravening these rules could result in prosecution by the Health and Safety Commission.

Noise at work and GN

With the PeakStopTM technology of Jabra headsets, the sound automatically cuts off at 118 dB. So your staff will never be exposed to the 137 dB limit of the Noise at Work legislation. You can also make sure that your staff are never exposed to more than the maximum average noise of 85 dB. The Jabra GN8210 amplifier - along with any corded Jabra headset - or the Jabra GN9350 headset alone, allows users to set a fixed volume that all calls automatically adjust to. It can be set well below the limit of the legislation.
Jabra GN8120 USB digital voice system
The Jabra GN8120 USB combines a digital USB-to-headset adaptor for superior voice quality with in-line softphone call controls for quick and easy access to the most common calling functions: answer, mute, and volume. Visual LEDs alerts users of incoming calls or voice mails. Plug-and-play. 100% Microsoft Windows compatible. Can be used with any corded Jabra headset.
R A F F IN A D E R IE T. D K

About GN

GN delivers added value and lowers total costs for contact centres. As the global No. 1 headset provider, we have 135 years of telecommunications excellence. In fact, we are continuously launching innovative solutions to the market. All of our contact centre headset solutions are made with uncompromising attention to detail, durability, sound quality, comfort and ease of use. Our superior products work within your existing infrastructure, For more information, please visit us online at www.jabra.com. In 2007 we will integrate our former GN Netcom products for contact centres under the Jabra brand. Jabra combines the best of technology and design to give you innovative headset solutions with excellent sound quality and great comfort. increasing the quality of your agents interactions with customers.

GN Netcom UK Limited Tamesis The Glanty Egham Surrey, TW20 9AW
P r int & P r od u c t i o n : c o l o u r - p r int.eu
Ref : C C - R an g e - U K- 01

Jabra BIZ 1900 Series

Frequently asked questions
Q Is Jabra BIZ 1900 Series completely safe to use? A Yes, Jabra BIZ 1900 Series feature our PeakStop technology, which protects against sudden loud sound spikes. The high-pitch squeal of a fax machine, for example, can be harmful. Many acoustic experts define acoustic shock as being exposed to a sound of over 135 dB SPL, but even lower sounds can damage the ears. Therefore, the Jabra BIZ 1900 Series like all other Jabra headsets cuts off sounds at 118 dB SPL (RMS). When used together with the digital amplifier Jabra GN8210 or Jabra GN1220 it complies to the Noise@Work regulations EMEA only. Q Does Jabra BIZ 1900 work with all GN Netcom amplifiers? AThe Jabra BIZ 1900 Series is compatible with Jabra amplifiers and adapters such as Jabra GN1200, Jabra GN1210, Jabra GN1220, Jabra GN8000, Jabra GN8110, Jabra GN8120, and Jabra GN8210 through the standard Jabra QD (quick disconnect) interface. Q Can the boomarm rotate 360 degrees? AThe boomarm is designed to rotate 270 degrees only to protect the parts inside for optimal lifetime. The 270 degree movement can be done in both directions supporting left and right wearing style. Q How does a noise-canceling microphone work? AThe noise-canceling microphone filters out unwanted background noise. It does so by differentiating between sounds that come from nearby sources, such as from the mouth, and those from far away, which are then eliminated. Because of this, it is important that the noise-canceling microphone is positioned close to the mouth (approximately 2 cm/less than 1 inch). Q What can be done if the person on the other end has difficulty hearing? AIf the person being spoken to has difficulties hearing the agent, try adjusting the boom arm. This is particularly important when using a noise-canceling microphone, which should be quite close to the mouth (approximately 2 cm/less than 1 inch). Q What can be done if the agent has difficulty hearing? AIf an agent has problems hearing the person on the other end of the line, try turning up the volume on the telephone or amplifier. If the problem persists, the agent should consider switching from a mono to a duo headset.
GN Netcom is a world leader in innovative headset solutions. GN Netcom develops, manufactures and markets its products under the Jabra brand name.

V02_ 1011

Jabra is a registered trademark of GN Netcom A/S www.jabra.com