Keyspan: Express Remote - User Manual (Mac OS X & Windows)

Table of Contents

1 Introduction
Requirements What's Inside The Package
4 Changing Express Remote's Settings
Overview Accessing Keyspan Remote Software
2 Installation Instructions
Overview Installing the Keyspan Remote Software Installing the Express Remote Hardware Uninstall Instructions

5 Troubleshooting

When You Need More Help

6 Appendices

Frequently Asked Questions (FAQs) Status Light Behavior Using Other Remote Controls Notices Keyspan License and Warranty Information Support Information
3 Using Your Express Remote
Overview Using The Express Remote Via Airport Express Using The Express Remote Via Your Computer
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The Keyspan Express Remote infrared remote can be used in two ways. When used with AirPort Express, the Express Remote provides a powerful way to locally control music being streamed from iTunes on a remote PC or Mac. When connected directly to a PC or Mac, the Express Remote allows you to control audio and video media players on your computer in the same convenient way that you now control a TV or VCR. Use the Express Remote with MP3 players, DVD players, audio CD players, TV tuners, presentation software and more.

Requirements

Battery: Remote Control uses two CR2025 (Lythium 3V) batteries (included) Mac OS: An available USB port; Mac OS 8.6 (or later) Mac OS X: An available USB port; Mac OS X 10.2 (or later) Windows: An available USB port; Windows 98/98SE/Me/2000/XP Airport Express: iTunes version 4.7 or later (for Mac or PC); Airport Express firmware 6.1 or later; Windows 2000/XP (or later); Mac OS X 10.3 (or later); Keyspan Express Remote remote control model URM-17A; Keyspan Express Remote receiver model UIA-11H or UIA-11F.
What's Inside The Package
The Keyspan Express package (URM-17A) includes: Keyspan Express Remote RECEIVER (model UIA-11F or UIA-11H) Keyspan Express Remote REMOTE CONTROL USB Cable (A to B cable) Express Remote "Quick Start" sheet Mac and Windows compatible CD with software and user manual
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Overview

The Express Remote can be used when it is directly connected to your computer or when it is connected to your Airport Express. Depending on where the Express Remote RECEIVER is connected, you will have different ways of controlling your computer.
When the Express Remote receiver is connected to your Airport Express, you will be able to control iTunes via the Airport Express. In this setup, your Keyspan Express Remote and Airport Express are in close proximity of each other while your computer is another location. In this setup, the Express Remote will only control iTunes and no other application. This requires that you have iTunes version 4.7 (or later) running on Windows 2000/XP or Mac OS X 10.3.x, Airport Express firmware version 6.1 (or later), Keyspan Express Remote remote control model URM-17A, and Keyspan Express Remote receiver model UIA-11H or UIA-11F. No Keyspan software is necessary for this setup.
Tech Note: How To Check Your Airport Express Firmware Version: Please note that you can check your Airport Express firmware version by using Apple's Airport Admin Utility. For details, please refer to your Airport Express documentation.
When the Express Remote receiver is connected to your Mac or Windows computer, you will be able to control any application by using the Keyspan Express Remote software. In this setup, your Keyspan Express Remote and your computer are in close proximity of each other. In this setup, the Express Remote uses Keyspan's software to control your applications. The Keyspan software is preconfigured to control many popular media applications (such as iTunes, PowerPoint, Windows Media Player, etc.) and you can also customize the Keyspan software to perform different actions (ie keystrokes, launch applications, control system volume, etc.). If you are using your Express Remote when it is connected to your Mac or Windows, you will need to install additional Keyspan software for your specific operating system. These instructions are provided later in this section. If you are using your Express Remote when it is connected to your Airport Express, no further Keyspan software installation is necessary (see Tech Note below).

Tech Note: Requirements For Connecting Via Airport Express: Please note that in order to use the Express Remote via Airport Express you will need iTunes version 4.7 (or later) running on Windows 2000/XP or Mac OS X This User Manual applies to the Keyspan Express Remote Software Version 2.2 Rev 2004Oct28 Page 3
10.3 (or later), Airport Express Firmware version 6.1 (or later), Keyspan Express Remote remote control model URM-17A, and Keyspan Express Remote receiver model UIA-11H or UIA-11F.
Before you begin installing the Keyspan Remote software (a note for previous users of Keyspan Digital Remote software and hardware). If this a new installation of the Keyspan Express Remote hardware AND software, please skip ahead to the Installing the Keyspan Remote Software subsection. If you are upgrading from a previous version of Keyspan's Remote software (ie the Keyspan Digital Media Remote software for Mac or Windows), please note that the version 2.2 Keyspan Remote Software installer makes various changes. WINDOWS USERS: On Windows, the Keyspan Remote Software version 2.2 installer will update all applications, control panels, and master REM (KDMR17A, KDMR15A, JVC_VCR) and MAP (KDMR20-15, KDMR20-17) files to latest versions. It will will not update the KeyspanDMR17 MAP file or any custom made REM files. MAC OS X USERS: On Mac OS X, the Keyspan Remote Software version 2.2 installer will detect if you have installed any previous versions of the Keyspan Digital Media Remote software. If it finds any previous Map and settings files that don't match the existing 2.2 files, the installer will ask you if you'd like to perform a clean install. Click OK to perform a clean install and remove any changes made to your Map files and DMR software settings. Click Cancel to continue using your previous Map files and settings. If you are using the 15 button remote (remote control model URM-15A) that was included in the original Keyspan Digital Media Remote package, please note that you will need to configure the Keyspan Remote Software's Map Editor to use your 15 button remote. To do this To tell the Map Editor to use your 15 button remote, you must: 1. 2. 3. 4. Open the Keyspan Remote Software Click the Configure/Open Map Editor button (this opens the Map Editor) In the Map Editor, access the Settings menu (in the menu bar), file from the Remote command. Close the Map Editor windows to save your changes
Installing the Keyspan Remote Software
NOTE: Installing the Keyspan Remote software is only necessary if you are going to connect the Express Remote hardware directly to your Mac or Windows computer.

Tech Note: Airport Express Button Mapping Express Remote Button Mapping When Connected To Airport Express
Button STOP PLAY PAUSE REWIND FAST FORWARD PREVIOUS TRACK NEXT TRACK VOLUME UP VOLUME DOWN MUTE CYCLE other buttons
iTunes Action Stop Play-Pause Pause push: Rewind, release: Resume push: Fast Forward, release: Resume Previous Track Next Track increase volume by 1/10 to maximum decrease volume by 1/10 to sound off Toggle sound on/off Shuffle & Play no operation
Tech Note: Requirements For Connecting Via Airport Express: Please note that in order to use the Express Remote via Airport Express you will need iTunes version 4.7 (or later) running on Windows 2000/XP or Mac OS X 10.3 (or later), Airport Express Firmware version 6.1 (or later), Keyspan Express Remote remote control model URM-17A, and Keyspan Express Remote receiver model UIA-11H or UIA-11F.
Using The Express Remote Via Your Computer
Once you have connected the Express Remote RECEIVER to your computer's USB port, you will be able to control your computer using the Express Remote. How The Keyspan Remote Software Works The Keyspan Remote Software (aka KRS) works by interpreting button presses on your Keyspan remote hardware and converting them to an Action that your computer can understand. These Actions can be keystrokes, system volume control, mouse movement, and others.
Tech Note: About Actions In The Keyspan Remote Software: For more information about actions and how to customize these actions, please read the Changing The Keyspan Remote Software Settings section in this manual.
To ensure that you are sending the right Actions to the application you want to control, the Keyspan Remote Software also detects which application is running in the foreground as the active application. Actions are sent to this foreground/active application. Since not all programs respond to the same Actions, the Keyspan Remote Software will also check if it has a Map for that
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Keyspan: Express Remote - User Manual (Mac OS X & Windows) foreground/active application. Maps are a group of Actions for a particular application. For example, the Keyspan Remote Software has a Map for both QuickTime Player and PowerPoint. The QuickTime Player Map specifies that pressing the Fast Forward button on your remote will send a keystroke (or keystroke combination) that will result in fast forwarding through the currently playing song. The PowerPoint Map specifies a keystroke that will result in moving to the next slide. The Keyspan Remote software ships with several Maps for many popular applications so that you don't have to create a Map for these applications.

Tech Note: How To Check What Maps Are Installed: You can check to see what maps are installed by opening the Keyspan Map Editor. For information how to do this, please read the Changing The Keyspan Remote Software Settings section later in this manual.
How To Control iTunes (aka iTunes Mode) If you are installing the Keyspan Remote software for the first time, the Keyspan Remote Software enables a feature called 'iTunes Mode'. IMPORTANT: iTunes Mode is only enabled on computers that are running Windows 2000, Windows XP, or Mac OS X (10.2 or later). iTunes mode also requires iTunes version 4.7 or greater. When iTunes Mode is enabled, the Keyspan Remote Control Software will only control iTunes regardless of which application you are currently working on. This mode requires that manually launch iTunes first before you can control iTunes however you do not need to have iTunes as the active/foreground application in order to control it. You will be able to play, pause, stop, fast forward, rewind, skip to the next/previous track, control volume, mute, etc. while working in other applications. To control iTunes, manually launch iTunes by double clicking its icon. Once iTunes is running you can use the Express Remote to control iTunes regardless of which application you are currently working on. Please read the Tech Note: iTunes Mode Button Mapping for a detailed button map for this configuration.
Tech Note: iTunes Mode Button Mapping Express Remote Button Mapping When Connected To Your Computer's USB Port
Button STOP PLAY PAUSE REWIND FAST FORWARD PREVIOUS TRACK NEXT TRACK VOLUME UP VOLUME DOWN
iTunes Action Stop Play-Pause Pause push: Rewind, release: Resume push: Fast Forward, release: Resume Previous Track Next Track increase volume by 1/10 to maximum decrease volume by 1/10 to sound off
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MUTE CYCLE other buttons Toggle sound on/off Shuffle & Play no operation
When iTunes is not running and iTunes Mode is enabled, you can control any application with the Keyspan Remote Software. The Keyspan Remote Software will then detect the active/foreground application and use that application's Map (see the How The Keyspan Remote Software Works subsection above for details). Once iTunes is launched, however, the Keyspan Remote Software will only control iTunes. When you quit iTunes, the Keyspan Remote Software will again be able to control other applications. If you are primarily interested in controlling other applications, please note that you can disable iTunes Mode. For more information on controlling other applications besides iTunes, please read the How To Control Any Application subsection later in this manual.

Tech Note: How To Disable 'iTunes Mode': To disable iTunes mode, first open the Keyspan Remote Software application. MACINTOSH NOTE: Double click the KeyspanDMR application is located in your Applications folder. WINDOWS NOTE: Open Keyspan Remote Assistant application is located in your START menu -> PROGRAMS -> KEYSPAN REMOTE Once the Keyspan Remote Software is running, locate the iTunes Mode check box and uncheck it to disable iTunes Mode (see images below).
How To Control Any Application In order for you to control an application, you must first bring that application to the foreground
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Keyspan: Express Remote - User Manual (Mac OS X & Windows) (this is also called making the application active). To make an application active, launch the application, or, if it is running in the background, switch to that application. Once you have your application in the foreground (aka active), the Keyspan Remote Software will detect that software and send whatever Actions have been configured in that application's Map. At this point, you can press buttons on your Keyspan remote to control your application. For a list of pre-installed Maps, please see the table below:
Pre-Installed Maps For Mac
AppleCD Audio Player DVD Player Envision EyeTV Finder iTunes MacXM Microsoft PowerPoint MUSICMATCH Jukebox QuickTime Player RealOne Player RealPlayer SoundJam MP WindowsMediaPlayer
Pre-Installed Maps For Windows
CDPLAYER.EXE CDVDPLAY.EXE CTDVDPLY.EXE DVDPLAYER.EXE EXPLORER.EXE F32MAIN.EXE ITUNES.EXE KDMRASST.EXE KDMRDMN.EXE MMJB.EXE MOVIEPLAYER.EXE MPLAYER.EXE MPLAYER2.EXE POWERDVD.EXE POWERPNT.EXE PPVIEW32.EXE QUICKTIMEPLAYER.EXE RADIO.EXE REALJBOX.EXE REALPLAY.EXE RESMNGR.EXE SFSIREN.EXE SONIQUE.EXE STATION.EXE WINAMP.EXE WINTV32.EXE WMPLAYER.EXE XINGDVD.EXE XMMT.EXE
TROUBLESHOOTING: Application Control: If you are not able to control your application it means that you either: don't have a Map for that application

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Keyspan: Express Remote - User Manual (Mac OS X & Windows) your application is not in the foreground (aka it is not active) the Mapper is not running OR you have a problem with your Express Remote hardware To add a Map for an application, please read the Changing The Keyspan Remote Software Settings section later in this manual. For other problems, please read the Troubleshooting section later in this manual. If you wish to change what Actions are sent when you press a particular button, you will need to modify the Map for the particular application you wish to control. This is done via the Keyspan Map Editor in the Keyspan Remote software. For information on how to make changes to your Map files, please read the Changing The Keyspan Remote Software Settings section later in this manual. Please note that you can also use the Keyspan Map Editor to create a Map for a particular application.
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4 Changing The Keyspan Remote Software Settings
If you want to change the Express Remote's default button settings, you will need to access the Keyspan Remote Software. To do this, please follow these steps.
Accessing The Keyspan Remote Software & Map Editor
Tech Note: The following instructions outline the Keyspan Remote Software for both Mac and Windows operating systems. Where instructions are different for one operating system, the difference will be noted. Although screen shots of the Keyspan Remote Software may not match to your operating system, please note that the same features appear in both versions.
Step 1 - Open The Keyspan Remote Software
MACINTOSH NOTE: Double click the KeyspanDMR application is located in your Applications folder. WINDOWS NOTE: Open Keyspan Remote Assistant application is located in your START menu -> PROGRAMS -> KEYSPAN REMOTE. This will open the Keyspan Remote window.
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Keyspan: Express Remote - User Manual (Mac OS X & Windows) This first screen shows the current state of your remote hardware and software. It also allows you stop and start the Mapper (the application that enable the Keyspan remote to work), enable/disable iTunes mode, control Remote Wakeup, change which Audio Mixer you want to control (Windows only), and access the Keyspan Map Editor.

Tech Note: Remote Wakeup: The Remote Wakeup feature in the Keyspan Remote Software allows you to use your Keyspan remote to 'wake' your computer from sleep mode. To enable this feature, please do the following, select the desired sensitivity in the Remote Software's Settings menu (see image below). Setting Remote Wakeup Sensitivity to "Extremely High" will make your computer wake up when very little IR data is received by the Keyspan Receiver. If the Receiver detects a simple button press on your DMR Remote or receives any IR data from any other remote control (ie DVD, TV, VCR, etc.), your computer will wake up from sleep mode. Setting Remote Wakeup Sensitivity to "Extremely Low" will make your computer wake up when the Keyspan Receiver unit receives a substantial amount of IR data. Your computer will only wake up if you press and hold a button on the DMR remote control for several seconds or if the DMR Receiver detects any IR data from any other remote control for an extended period of time. This feature is turned OFF by default. Note: Remote Wakeup is only enabled on Keyspan Receiver model numbers: UIA-11, UIA-11F, and UIA-11H.
Tech Note: Audio Mixer (Windows Only): On Windows computers, he Audio Mixer command lets you select which audio mixer you want to control when controlling system volume. This is useful if you have two audio devices on your PC (ie you have on onboard audio mixer and another audio mixer on a PCI sound card). To change the selected Audio Mixer, select your mixer from the Settings menu (see image below).
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Step 2 - Open The Keyspan Map Editor In The Keyspan Remote Software
To access the Keyspan Map Editor, please do the following. MACINTOSH: Click the CONFIGURE button. WINDOWS: Click the OPEN MAP EDITOR button. This will open the Map Editor Window (Mac and Windows shown below)
Keyspan Express Remote Map Editor window.

Step 3 - Change A

Button's Settings (Optional)

Can I use irDA with the Keyspan Express Remote?
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The Keyspan Express Remote uses an infrared technology called tvIR. The tvIR technology is the same technology that is found in most standard television remote control units. tvIR is used to transmit small amounts of data (in comparison to irDA) over relatively long distances (i.e. across a room). irDA is a different technology that is commonly used in desktop, laptop, and handheld computers to transmit large amounts of data (in comparison to tvIR) over small distances (i.e. across a desk). Generally, the two technologies cannot communicate with each other. For example: * the Express Remote Receiver unit cannot be used to send or receive data via irDA to a irDA enabled computer * the Express Remote remote control cannot be use used to control an irDA enabled computer. However, there are some cases where tvIR and irDA can communicate with each other. There are 3rd party programs that allow irDA enabled devices to learn and send tvIR commands (for example, OmniRemote for Palm handheld computers: http://www.pacificneotek.com/). This allows you to use irDA enabled device as a tvIR remote control. Using this software, you send tvIR commands to the Express Remote Receiver unit so that you can control your computer in the same way that you do when using the Keyspan Express Remote Remote control.
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Status Light Behavior

The Keyspan Express Remote allows you to diagnose many hardware and software problems using the Express Remote Receiver's status light.
The following guide describes all of the LED behaviors of the Express Remote Receiver and what they mean (see next page):
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Express Remote Status Light Behavior Behavior
Behavior: Status light turns on and then turns off when Express Remote Receiver is connected. The Status light will blink rapidly when pressing a button on the remote control.

Indication -

Solution
Indication(s): This is normal behavior. Solution(s): None needed.

You can easily switch between remote control files by using the Settings Menu in the Keyspan Express Remote's Map Editor however please note that the Keyspan software can only use ONE remote file at a time.
Using 3rd Party Universal Remote Controls
You can use just about any standard 'universal' remote control with Keyspan Express Remote if the universal remote control has support for a JVC VCR. Please read your universal remote control's user manual for instructions on how to program your remote control to use a JVC brand VCR. Once you've programmed your remote control to use a JVC brand VCR, you must tell the Keyspan software to use the JVC_VCR remote file. To do this, open the Keyspan Express Remote Map Editor and switch the remote file by using the Remote command in the Settings Menu. At this point, you can make changes to your Application maps or close the Map Editor to save your changes. You will be able to use your universal remote control. Please note that there may be multiple codes for JVC branded VCR. If the first code does not work, you should try all of the codes for JVC VCR's until you find one that works.
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Notices

United States FCC DECLARATION OF CONFORMITY We, InnoSys Incorporated at 4118 Lakeside Drive Richmond, CA 94806 USA (510) 222-7717 declare under our sole responsibility that the KEYSPAN EXPRESS REMOTE, Model URM-17A complies with Part 15 of FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. CAUTION: Changes or modifications to the EXPRESS REMOTE not expressly approved by InnoSys Incorporated could void the user's authority to operate this equipment. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy, and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult InnoSys Incorporated or an experienced radio/TV technician for help.

(continued on next page.)
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CE MARK DECLARATION OF CONFORMITY
(According to EN 45014) Manufacturer's Name and Address InnoSys Incorporated 4118 Lakeside Dr Richmond CA 94806 Declares that the product: Product Name: KEYSPAN EXPRESS REMOTE Model Number: URM-17A Conforms to the following Product Specifications: EN 55022: 1998 Class B EN 55024: 1998 following the provisions of the 73/23/EEC and 89/336/EEC Directives. Mike Ridenhour, President Richmond, CA, USA, October, 2004
Canada Digital Apparatus EMI Standard
This Class B digital apparatus complies with Canadian ICES-003.
Voluntary Control Council for Interference from Information Technology Equipment Class B ITE
Translation: This is a Class B product based on the standard of the Voluntary Control Council for Interference from Information Technology Equipment (VCCI). If this is used near a radio or television receiver in a domestic environment, it may cause radio interference. Install and use the equipment according to the instruction manual.
(continued on next page.) This User Manual applies to the Keyspan Express Remote Software Version 2.2 Rev 2004Oct28 Page 31

Australia/New Zealand

This device complies with AS/NZS 3548 Class B limits for the operation of Information Technology Equipment.

Copyright

This manual and the software described in it are copyrighted, with all rights reserved. Under the copyright laws, this manual or the software may not be copied, in whole or in part, without the written consent of KEYSPAN. NO WARRANTIES OF ANY KIND ARE EXTENDED BY THIS DOCUMENT. The information herein and the Keyspan products themselves are furnished only pursuant to and subject to the terms and conditions of a duly executed License Agreement. KEYSPAN SPECIFICALLY DECLINES ALL WARRANTIES, WHETHER IMPLIED OR EXPRESSED, INCLUDING BUT NOT LIMITED TO THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. KEYSPAN has no responsibility, financial or otherwise, for any result of the use of this document and/or the associated product, including direct, indirect, special and/or consequential damages. The information contained herein is subject to change without notice.

Trademarks

KEYSPAN is a trademark of InnoSys Inc. Mac and Mac OS are trademarks of Apple Computer, Inc., used under license. Apple and Macintosh are registered trademarks of Apple Computer, Inc., registered in the USA and other countries. Other brand names are trademarks or registered trademarks of their respective holders. Copyright 2004 KEYSPAN, a division of InnoSys Inc.

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Keyspan: Express Remote - User Manual (Mac OS X & Windows) FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU. KEYSPAN DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR FREE OR THAT SOFTWARE DEFECTS WILL BE CORRECTED. SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC, LIMITED RIGHTS. YOU MANY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. 6. LIMITATION OF LIABILITY. Keyspan's entire liability and your sole remedy under this License Agreement is, at Keyspan's option, either: a) the return of payment as evidenced by a copy of your purchase receipt; or b) the replacement of the media not meeting Keyspan's Limited Warranty. IN NO EVENT WILL KEYSPAN OR ITS VENDORS BE LIABLE FOR ANY DIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, INFORMATION, OR USE) EVEN IF KEYSPAN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. 7. Governing Law. This Agreement is governed by the laws of the State of California. Keyspan Warranty Limited Warranty on Keyspan EXPRESS REMOTE (URM-17A) Definitions: The following definitions apply to the terms as they appear in this document: * KEYSPAN means KEYSPAN, a division of InnoSys Inc. * Hardware means the Keyspan EXPRESS REMOTE (URM-17A). * Product means the Hardware and Documentation Limited Warranty on Hardware: KEYSPAN's warranty obligations are limited to the terms set forth below: KEYSPAN warrants this Hardware against defects in materials and workmanship for a period of ONE (1) year from the date of original purchase. If you discover a defect, KEYSPAN will repair this Hardware with either new or refurbished parts at no charge. If KEYSPAN is unable to restore your product to good working order after a reasonable number of attempts, KEYSPAN will, at its option replace or refund the purchase price of your product. To obtain service under this warranty you must do the following during the warranty period: Deliver this Hardware, at your expense, to KEYSPAN. When submitting the Hardware for

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Keyspan: Express Remote - User Manual (Mac OS X & Windows) warranty service, please provide your name, address, telephone number, and email address. Unless you registered your ownership of the Product with KEYSPAN within 90 days of purchase, also include a copy of the bill of sale from KEYSPAN or from a KEYSPAN Authorized Reseller as proof of the date of original purchase. You may be charged a fee if no trouble with this Hardware can be found. This warranty does not apply to damage caused by accident, abuse, misuse, misapplication, or service (including upgrades and expansions) performed by anyone other than KEYSPAN; if the product has been modified without the written permission of KEYSPAN; if any KEYSPAN serial number has been removed or defaced; or if you cannot provide proof of original retail purchase as described above. THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHERS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. KEYSPAN SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. No KEYSPAN Authorized Reseller, agent or employee is authorized to make any modification, extension or addition to this warranty. KEYSPAN IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOST PROFITS, DOWNTIME, GOODWILL, DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY, AND ANY COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH KEYSPAN PRODUCTS. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages or exclusions of implied warranties, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from jurisdiction to jurisdiction. KEYSPAN A division of InnoSys Inc. 4118 Lakeside Dr Richmond, CA USA 94806 KEYSPAN is a trademarks of InnoSys Inc. (Warranty Doc. 00-40-01 Rev. 10/98)
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Support Information

Contacting Support
If you require assistance with any Keyspan product, you may contact us by one of the following ways: web/email: fax: telephone : (tech support) http://www.keyspan.com/support/ +1.510.222.0323

(Monday through Friday)

+1.510.222.8802
(Monday through Friday: 9am-12pm / 1pm-5pm Pacific)

International Support Options
If you live outside of the United States and require assistance with your Keyspan product, please contact the Keyspan distributor in your country for technical support in your language. For a list of Keyspan's international distributors, please visit our international web page at:
http://www.keyspan.com/international/
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