TAUS0658132EN*

Description Cannot fax out with T00 and T82 error codes. Solution CAUSE: Incorrect settings. SOLUTION: To correct: 1. In the Tech Rep mode, set the Marketing area for the fax to U.S. and then Initialize the fax. 2. Input the fax header data in the Administrator mode. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

TAUS0701453EN*

Description Unable to access the printer from a web browser. Can print to and PING the machine. Solution CAUSE: TCP/IP conflict with another device on the network. SOLUTION: Remove the network cable from the printer and PING the same TCP/IP address again. If there is a Reply from the same TCP/IP address, work with the network administrator to identify the other network device with the same TCP/IP address as the printer. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD

TAUS0801272EN*

Description Support for Account track, Secure print, and User authentication from Unix/Linux environments. Solution Konica Minolta does not support Account track, Secure print, and User authentication from Unix/Linux environments at this time. The availability of these options for Unix/Linux environments is being considered for future development. Please attachticket to this solution and provide the following information; 1. Product model number(s). 2. Now many products placed or being considered for placement. 3.What "flavor" and version of Unix/Linux operating system. SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD

TAUS0801501EN*

Description The Account Track screen resets and shortly after a copy job and the user is prompted to enter the password again. Solution Change the reset timing by performing the following: 1. Enter the Admin mode. 2. Select System Settings. 3. Select Reset Settings. 4. Select System Auto Reset. 5. Press the Clear key and enter the desired time delay before the screen is reset. 6. Exit the Admin mode. Note :If a long delay is selected, users can re-activate account track manually by pressing the Access key. SPECIAL NOTE : Solution contribution by Bill Hall, Workgroup/SSD and Mark D'Attilio, Production Print/SSD

TAUS0801813EN*

Description How to convert a TIFF into a PDF when fax forwarding. Solution Solution: To convert a TIFF into a PDF when fax forwarding, perform the following steps: 1. Press the Fax key. 2. Press Scan Settings. 3. Press File Type and select PDF. 4. Press the Copy button. 5. Press Utility. 6. Press Copier settings 7.Press Default settings. 8. Press Current.

Description PostScript printer driver for Microsoft Windows Vista.
Solution The latest printer drivers are available via the Konica Minolta Download Selector. Access the Selector from theKMBS public site ( http://www.kmbs.konicaminolta.us ), Support & Drivers tab, or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. The Windows Vista Compatibility Legend can be viewed at: http://kmbs.konicaminolta.us/content/support/vistasupport.html Note : Refer to the attached document for a list of Konica Minolta printer drivers that come bundled with Microsoft Windows Vista. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html

TAUS0703224EN*

Description How to print halftone test patterns. Solution To print halftone test patterns, perform the following procedure: 1. Enter Tech Rep mode. 2. Select Test Mode. 3. Select Halftone Pattern. 4. Select Single, Hyper, Gradation. 5. Select the desired halftone color. 6. Press C and enter the desired halftone density -1 (lightest)through 255 (darkest). 7. Press the START button to output the pattern. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD

TAUS0703411EN*

Description FK-502, how to adjust the cable EQL for TX and RX.
Solution To adjust the cable EQL for TX and RX, perform the following: 1. Press the Utility/Counter key. 2. Touch [Details] on the touchscreen. 3. Press Stop-0-0-Stop-0-1. 4. Touch [FAX] on the touchscreen. 5. Touch [Modem/NCU] on the touchscreen. 6. Touch [Cable EQL] on the touchscreen. 7. Under the heading of TX touch [-] or [+] to change the EQL TX value. The setting can be programmed to 0, 4, 8, or 12[dB]. 8. Under the heading of RX touch [-] or [+] to change the EQL RX value. The setting can be programmed to 0, 4, 8, or 12[dB]. 9. Touch [END] on the touchscreen. 10. Touch [Exit] on the touchscreen. SPECIAL NOTE : Solution contribution by Jim Behrends and Ted Young, Production Print/SSD

TAUS0703682EN*

Description eCopy ShareScan OP step-by-step installation instructions. Solution Please refer to attached install documentation for the step-by-step procedure and theeCopy compatible machine models, firmware and TWAIN drivers list. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

TAUS0801712EN*

Description Equitrac cables for the Vendor 2 interface.

TAUS0629386EN*

Description ISO 15408 certification information.
Solution TheMFPsare certified ISO 15408. Refer to the following for more detailed information concerning ISO 15408 as well as the attached Security White Paper. 1. ISO 15408 FAQ 2. Trusted Computing Base 3. ISO 15408-3 4. Common Criteria Note : To viewa PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html.

TAUS0650471EN*

Description How to change scan file name for Scan-to-Box from the operation panel. Solution To change the scan file name for entries from Address Book, perform the following procedure: 1. Press [Scan] button. 2. Press [Direct Input]. Note: The default scan settings are used then skip steps 3 and 4. 3. Press [Scan Setting] to change scanner setting. 4. Press [OK]. 5. Press [Save in User Box] button on the operation panel. 7. Press [Document Name] button. 8. Enter new file name. 9. Press [OK]. 10. Select User Box. 11. Press [Start] to scan the document.

TAUS0650578EN*

Description When setting both User Authentication and Account Track settings through PageScope Data Administrator, what does selecting "Synchronize" accomplish as opposed to selecting "Not synchronize User Authentication and Account Track"? Solution Synchronization allows use of the machine by only having to enter the user name after the machine was used once with the appropriate information entered for User Authentication and Account Track. If the selection to Not Synchronize is made, then all information will be required to be entered for User Authentication and Account Track each time the machine is used.
Solution ID TAUS0650583EN*
Description In what situation would User Authentication and Account Track Synchronization be selected/NOT selected? Solution User Authentication and Account Track Synchronization would be selected when the machine is used by multiple departments and the use of each employee is managed by each department. Totals can be maintained on each employee (each user) and each department (each account). User Authentication and Account Track Synchronization would NOT be selected when a machine is used by multiple employees with each employee performing multiple projects which need to be totalled separately. With this setup, totals can be maintained on each employee (each user) and on each project (each account) on which the employee is working.

Paper with ribbons, hooks, buttons, etc., attached SPECIAL NOTE : Solution contribution by David Silverstein, Workgroup/SSD

TAUS0802224EN*

Description Available settings for extending the life of imaging units.
Solution Be sure that the latest version of firmware is installed in the machine. Then use the model-specific steps included in attached Bulletin Number 6525 and Bulletin Number 6105 to adjust the IU Life settings. Notes : 1. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. 2.To viewthe PDFs, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html.

TAUS0802261EN*

Description How to change the Page Size in Adobe InDesign in Macintosh OSX 10.5. Solution To change the Page Size in Adobe InDesign in Macintosh OSX 10.5: 1. With the document open, select File. 2. Select Print. 3. On the General tab select the printer from the list. 4. On the Setup tab select the desired page size. 5. Select Print to print the job. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD

TAUS0802262EN*

Description How to change the Page Size in Adobe Acrobat in Macintosh OSX 10.5.
Solution To change the Page Size in Adobe Acrobat in Macintosh OSX 10.5: 1. With the document open, select File. 2. Select Page Setup. 3. Format For: Select the printer from the list. 4.Page Size:Select the desired page size. 5. SelectOK. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD

TAUS0802306EN*

Description Part number for Tray 2 assembly. Solution Tray 2 assembly (p/n4040-0156-01). SPECIAL NOTE : Solution contribution by Malcolm Hibbert, Workgroup/SSD

TAUS0802396EN*

Solution Usage March 2009
Description Does the machine log and entry in the machine history when the machine is down due to a no toner condition? Solution The machine does not have the capability to log a no toner condition and only displays a message to replace toner. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD

TAUS0654880EN*

Description The machine powers up with the hour glass displayed and may attempt to reboot or display maygo blank but the main power light stays lit.
Solution CAUSE: Corrupted firmware and/or board(s). SOLUTION: Reflash the firmware.Swap/replace NVRAMand if the problem persists,replace PWB-MFPand reflash firmware. Ifstill getting the same symptom after replacing the PWB-MFP, possible failed PWB-ES (bizhub C351/C450). PART NUMBER bizhub MODEL ITEM 06 C250PWB-MFP(MFP Control Board) 04 C351/C450 PWB-MFPC (MFP Control Board) 04C351/C450 PWB-ES IMPORTANT : Always flash theMFP with most current firmware after any board replacement. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Solution ID TAUS0657470EN*

Solution Usage 7

Description C-D201 (CD201) at power up and unable to clear the code. Solution CAUSE:Failed memory; memory in the wrong slot. SOLUTION: Perform the Memory bus check in the Tech Rep Mode (State confirm, Memory Bus), for the scanner and Printer.Check and reseat each of the memory slots on the MFP board. Remove one-at-a-time and perform the memory bus check. DIMM 0 = 256MB (p/n 01) DIMM 1 = 256MB DIMM 2 = 128MB Replacefailed memory as necessary.

TAUS0648761EN*

Description FK-502, unable to transmit faxes.
Solution CAUSE: The Fax is set for Pulse dialing. SOLUTION: Change the Pulse dialing to PB dialing. To change the setting perform the following; 1. Access the Administrator mode. 2. Select [8. Fax Setting]. 3. Select [Telephone Line Settings]. 4. Select [PB]. 5. Power the copier OFF/ON. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD

TAUS0649162EN*

Description C-D231 is indicated shortly after power up.
Solution PROBABLE CAUSES: 1. The 128MB memory may be installed in the wrong slot. Check to see if the memory module provided with the fax option has been inserted in the lower slot of three on the PWB-MFP board. If there is more than one memory board installed and there is uncertainty as to which memory module to insert, check the size of the memory. The one used for the fax option is slightly larger than the other memory modules. Make sure this larger module is inserted in the lowest slot. If the memory module is inserted correctly, try removing the memory and then cleaning the pins with alcohol. Reinstall to the lower slot. If the C-D231 error persists, the fax option should be replaced. 2. The Fax option is set with no fax kit installed. Disable the fax option: a. Enter Service mode. b. Select System 2. c. Select Option Board Status. d. Ensure Fax (Main) and Fax (Sub) are both Unset. 3. Memory DIMM is not installed or cannot be recognized by the system. Install the required Memory DIMM (packed with Enhanced option board). Ensure that the Memory DIMM is installed correctly into the socket. Try to use a different Memory DIMM if the previous remedies fail.

TAUS0656740EN*

Description C2255 after replacing one or more color image units. Solution CAUSE: Developer in the image unit(s) is packed, binding the operation. SOLUTION: Remove the image unit(s) and shake as indicated in the installation instructions. In extreme cases, lightly tapping the affected image unit and manually rotating the developer drive coupling may be necessary to free the developer bind.

TAUS0657046EN*

Description FK502, how to change the file type from TIF to PDF. Solution To select PDF as the scanning file type for the FK-502, perform the following: 1. Press the Fax key.
2. Press Scan Settings. 3. Press File Type and select PDF. Note : Phase 3 firmware (minimum)must be installed for this option.The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.

TAUS0657164EN*

Description Time to acquire scan is excessive; slow scanning.The 'Connecting' message lasts a long time.
Solution CAUSE: Scanning may seem slow because the TWAIN driver is searching for all available machines to scan from on the network. SOLUTION : When the Select Devices dialog box is displayed, select 'from registered devices' and also select 'Use this device for future session' option.Please see attachment for procedure. Note : To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

TAUS0657844EN*

Description The attached document explains the differences between Span 1 and Span 2 Solution See attached document.

TAUS0658275EN*

Description FORWARD TX error message and unable to scan to E-mail. Solution CAUSE: SMTP authentication is ON. SOLUTION: Disable SMTP authentication. Notes : 1. If authentication is required, ArGoSoft will have to be installed and used as a relay on a client PC. To configure ArGoSoft mail server,refer to theattached Product and Technical Support Bulletin No. 3641. 2.To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html

TAUS0648635EN*

Description How to do the manual bypass paper size adjustment. Solution To set the maximum and minimum widths for the manual bypass paper tray, perform the following: 1. From the Service Mode select [Machine]. 2. Select [Manual Bypass Tray Adjustment]. 3. Separate the side guides by 301mm. Note: There are 25.4mm to an inch. 4. Press the Start key and check to see that the results are [OK]. 5. Select [Min. Width]. 6. Separate the bypass side guides by 89mm. 7. Press the Start key and check to see that the results are [OK].

TAUS0648776EN*

Description Folder Cannot be Found error message is displayed in the Job Log when scanning to FTP. Solution CAUSE: the file path for the FTP folder is incorrect. SOLUTION: when using the Konica Minolta FTP utility, enter a backslash for the File Path.

TAUS0648831EN*

Description How to print the fax Tx Report from another tray. Solution To set a different paper tray, perform the following: 1. Press the Utility\Counter key. 2. Select User Setting\System Setting\Paper Tray Setting\Print Lists. 3. Select the correct paper tray. 4. Press OK. 5. Press the panel reset key.

TAUS0649594EN*

Description Unable to print, PING, or browse to machine. Solution CAUSE: TCP/IP is set to OFF. SOLUTION: Toenable TCP/IP, perform the following: 1. Enter the Utility Mode by pressing the Utility/Counter key. 2. Select [2. Administrator Setting]. 3. Enter the Administrator password and select [OK]. 4. Select [5. Network Setting]. 5. Select [1. TCP/IP Setting]. 6. Select [ON] under the TCP/IP Setting.
Solution ID TAUS0649930EN* Solution Usage 2
Description How have print jobs pass through when a key counter device is installed Solution To have print jobs pass thru when a key counter is installed please perform the following: 1. Enter Service Mode. 2. Press STOP, 9. 3. Select Management Function Choice. 4. Select Key Counter Only.

TAUS0650091EN*

Description FK502, How to change the paper size used for the fax transmission reports. Solution To change the paper size of the fax reports, perform the following: 1. Press the Utility key. 2. Select [2. user Setting]. 3. Select [1. System Setting]. 4. Select [3. paper Tray]. 5. Select [4. Print Lists]. 6. Select the desired tray.

TAUS0652623EN*

Description How to change the default tab on the scan screen. Solution To change the default tab on the scan screen, perform the following: 1. Press Utility/Counter. 2. Press #2 User. 3. Press #2 Display. 4. Press #2 Scan Basic Default Setting. 5. Select Default Tab and select the new default tab. 6. Press the Close button 4 times to exit the menu.

TAUS0652644EN*

Description FK502, how to print faxes that were received into memory. Solution To print faxes that were received into memory, perform the following: 1. Select Box. 2. Select System User. 3. Select Memory RX Box. 4. Select Print All.

TAUS0652862EN*

Description When scanning to E-mail and using External Authentication, the 'From' field can be edited. Solution CAUSE: Restrict User Access options need to be programmed. SOLUTION: Follow this procedure: 1. Select Utility. 2. Administrator. 3. System Settings. 4. Restrict User Access. 5. Restrict Access to Job Setting. 6. Change The Form Field set to RESTRICT.
Solution ID TAUS0652952EN* Solution Usage 1
Description Box specifications. Solution The box specifications are: Up to 1,000 boxes can be created. Up to 200 documents can be saved in a single box. A total of 9,000 pages can be saved in all boxes. A total of 3,000 documents can be saved in all boxes.

TAUS0652958EN*

Description How to delete a User Box from a workstation. Solution To delete a User Box from a workstation, perform the following: 1. Browse to the PageScope Web Connection by entering the machines IP address. 2. Click on [Logout]. 3. Click on [OK]. 4. Select Login as Administrator 5. Click on [Login]. 6. Enter the Administrator password (1, 2, 3, 4, 5, 6, 7, and 8) default setting. 7. Click on [OK]. 8. Click on [Box]. 9. Click on [Next]. 10. Input the User Box Number to be deleted. 11. Click on [OK]. 12. Click on [Delete User Box]. 13. Click on [OK]. 14. Click on [OK].

TAUS0653137EN*

Description An e-mail address is too long and will not fit in the destination space. Solution CAUSE: The destination name referred to in the user manual is the name of the one touch box and should not contain the actual e-mail address. SOLUTION: Enter the name of the one-touch button under the Name tab and enter the e-mail address in the space provided under the E-Mail tab of the one-touch button registration screen. The actual e-mail address that the document will be scanned to can be up to 320 characters long.

TAUS0653145EN*

Description Cannot scan to e-mail using the standard controller. The Exchange 2000* mail server deletes the e-mail message and indicates the file is fragmented and is in 7 bit encoding. The mail server is looking for MIME. Solution CAUSE: Binary Division is set to "Enabled" in the E-mail set up screen. SOLUTION: Log into the PageScope Web Connection as administrator and set Binary Division to "Disabled" in the e-mail TX set up screen. * Trademark ownership information

TAUS0653333EN*

Description In PageScope Data Administrator 1.5, how can Authentication Data be Backed up and Restored? Solution When accessing a device that has been previously accessed at least oncefrom Data Admin and has existing Authentication data, select the "Configure authentication data" button. On the dialog screen from the top menu will be a "Backup" button. After selecting this you will be prompted to browse to a location to save the User.bin or *.bin file to. This file can later be used by other devices in order to Import Authentication settings To Restore the file, select the "Restore" icon on the top You will be prompted for the location of the *.bin file I believe if you access another similar device you can Restore a *.bin file saved from a like device. For Example if a *.bin file is saved from a C450 through the Backup button in the Authentication Settings dialog box, it most likely would be able to be restored through the "Restore" button on this screen to a C351. This must be performed for each device you want to write to. If you are unable to transfer Authentication data with a saved *.bin file, use the following method. Select the Source device you want to Copy data from. Then select the "Configure Authentication data" button. Enter Admin password. For a device that contains Account Track Authentication Data, from the File selection at the top of the Authentication Settings dialog box, Select File-Save Tab file-Account You will be prompted for a location to save an Account Track data file (*.txt) Then connect to the device you want to Write this data to Select "Configure Authentication Data" From the Account List or Registering Accounts dilaog box, Select Import(File). From the drop down box you can specify to import a TEXT(TAB))*.txt) file If importing a.txt file, a Wizard will launch which will require mapping data fields to the correct values This must be done for each device you want to write to. From the Source device that contains User Authentication Data, from the File selection at the top of the Authentication Settings dialog box, Select File-Save Tab file-User
You will be prompted for a location to save a User data file(.txt) Then connect to the device you want to Write this data to Select "Configure Authentication Data" From the Users list or Registering Users dialog box Select to Import(File). From the drop down box you can specify to import a TEXT(TAB))*.txt) file If importing a.txt file, a Wizard will launch which will require mapping data fields to the correct values This must be done for each device you want to write to.

TAUS0654055EN*

Description Page Scope Box operator is empty after performing a scan to hard drive. Unable to view the job on the HDD after performing a Scan to Hard drive. Solution CAUSE: Incorrect Network Settings/ Network Functions Setting. SOLUTION: Solution: Check to make sure that the following are set correctly: 1. HTTP Server Settings and PSWC (Page Scope Web Connection) are both set to ON. 2. Network Function Setting set to ALLOW. To check these settings perform the following steps: 1. Enter the Administrator Mode. 2. Select the Network Setting 3. Select HTTP SERVER SETTING 4. Set both HTTP Server Setting and PSWC to ON. 5. Select OK. 6. Select SECURITYSETTING. 7. Select Management Function Setting. 8. Select Network Function Setting and set to ALLOW. 9. Select OK followed by selecting Close 4 times.

TAUS0654076EN*

Description Why is Copy Protect xxxx code showing when trying to update the MFP boot controller? Solution This message is normal when updating the firmware from phase 2.01 onward. The code following the "Copy Protect" message is the checksum of the copy protect firmware.
Solution ID TAUS0654218EN* Solution Usage 0
Description FK502, compatibility with a digital phone line. Solution The FK502 will not function on a digital phone line.

TAUS0654243EN*

Description Firmware Imaging Toolkit 2006 Ver. 2.5.0. Solution See DLBT0601182EN00.pdf for details. To view the above PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information

TAUS0654264EN*

Description PageScope Box Operator Preview offset problem. Solution See DLBT0601283EN01.pdf for details. To view the above PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information

TAUS0654341EN*

Description Scans which are 8.5x11 are produced as 11x17. Solution CAUSE: The machine firmware was updated and the machine needs the scan initialized to factory default settings. SOLUTION: After updating the firmware, initialize scan, copy, and fax to factory default. Scan key Utility User Setting Initial Setting Factory default Copy key Utility User Setting Initial Setting Factory default Fax key Utility User Setting Initial Setting Factory default

TAUS0654343EN*

Description THE SELECTED POSITION CAN NOT BE HOLE-PUNCHED. CANCEL HOLE-PUNCH MODE OR CHANGE THE POSITION message when trying to copy and hole punch on the top edge (8.5 edge) of an 8.5x11R when selected from the 2-hole position. Solution CAUSE: Possible low version of firmware or wrong selection of the 2-hole position. SOLUTION: Make sure that you are at a minimum firmware of phase 2. Make sure that you have 8.5x11R loaded in the copier and it is selected. When you make your selection from the 2-hole position screen, under FINISHING, select the third picture view from the left (A:), which shows the 2-holes on the right side of the A: copy picture view. These picture views that are displayed in these settings are incorrect.

Description The File Type button in the Scan mode displays the following: '!'. Solution CAUSE: The machine needs to be restored to Factory Default. SOLUTION: To restore the machine to Factory Default, perform the following for each tab, i.e., Copy, Scan, Fax (if applicable): 1. Press the Utility key. 2. Select [User Setting]. 3. Select [Initial Setting]. 4. Select [Factory Default]. 5. Select [OK], [Close], [Close] to return to the basis screen. 6. Power OFF the machine using the main switch so that all power is removed from the machine. Wait 10 seconds and power themachine ON.

TAUS0657542EN*

Description "Log In" error when scanning multiple pages to E-mail with the standard controller. Solution CAUSE: Binary division is set to ON. SOLUTION: In the Admin mode, select Network\E-Mail Setting\E-Mail Tx. Set Binary Division to OFF.

TAUS0657744EN*

Description Does the hard diskdrive (HDD) come standard or is it an option? Solution The C250/C351/C352/C450 all come standard with the HDD (hard disk drive).

TAUS0657768EN*

Description PageScope Box Operator fails to display documents stored in a user box. Solution CAUSE: The http Server Setting is not properly programmed. SOLUTION: To properly program the http Server Setting, perform the following: 1. Press the Utility/Counter key. 2. Touch [3. Administrator Setting] on the touchscreen. 3. Input the Administrator password (default password 1, 2, 3, 4, 5, 6, 7, 8). 4. Touch [OK] on the touchscreen. 5. Touch [5. Network Setting] on the touchscreen. 6. Touch [3. http Server Setting] on the touchscreen. 7. Touch [ON] under the heading of http Server Setting on the touchscreen. 8. Touch [ON] under the heading of PSWC on the touchscreen. 9. Touch [OK] on the touchscreen. 10. Touch [Exit] on the touchscreen to return to the normal screen.

TAUS0657797EN*

Description What is the maximumpaper margin output when printing? Solution The maximum coverage/margin is 4.3 millimeters measured from the edge of any side of the document.

TAUS0702248EN*

Description When creating a Printer Driver Profile in iManager under iPrint task, Winsock error 11004 is encountered.The error message is: The DNS has been found in the database, but its associated data is not correct. Solution CAUSE: The Novell TID is inaccurate. A DNS entry of the server needs to be on the workstation running iManager.Novell has been informed. SOLUTION: The DNS entry should look something like this: xxx.xxx.xxx.xxx Netware65.kmbs.local Netware65 Once placed in the etc/hosts file on the workstation, the error does not occur.A restart of the workstation is not necessary.

TAUS0702292EN*

Description How to configure LDAP access to a Lotus Notes server through PageScope Web Connection. Solution To configure: 1. Log into PageScope Web Connection as Admin. 2. Access the TCP/IP settings. 3. Ensure that TCP/IP is enabled and, if accessing the LDAP server by DNS, that DNS settings are properly configured. 4. Access the Network => LDAP Setting => LDAP Function and set to ON. 5. Access the Network => LDAP Setting => LDAP Server Registration. 6. Select to create a new LDAP Server Registration. 7. It may be necessary to specify the search base of the Lotus Notes LDAP server. Example: O=KM Corp, C=US 8. Enter the TCP/IP address or Host name of the LDAP server. 9. Set Authentication Method if Anonymous access is not configured for LDAP access on the Lotus Notes server. Notes : a. When retrieving an LDAP list from a Lotus Notes server, several considerations may affect the ability to access LDAP. One consideration is the version of Lotus Notes. Later versions of Lotus Notes allow for acquiring an LDAP listing from Active Directory while earlier versions require connecting directly to the Lotus Notes server to retrieve an LDAP directory. Connecting to a Lotus Notes LDAP server may also depend on how the Administrator has configured Lotus Notes for Authentication. Later versions of Lotus Notes can be configured to authenticate from Active Directory or Lotus Notes User Accounts, however, earlier versions authenticate only from Lotus Notes User accounts. Additionally, if Certificate Services is running, a secure login will be required. b. Please refer to the attached document for more detail. c. To view the document(s), Microsoft Word or Word Viewer must be installed. Word Viewer 2003 (11.7MB) can be obtained free from Microsoft at the following URL; http://www.microsoft.com/downloads/details.aspx?DisplayLang=en&FamilyID=95e24c87-8732-48d5-8689-ab826e7b8fdf.

TAUS0702331EN*

TAUS0702745EN*

Description Is the IP Scanner utility supported? Solution The IP Scanner utility is a legacy Minolta product and is not supported on Konica Minolta printers.

TAUS0702806EN*

Description Network Fax Setting button is missing from screen 2/2 of the Network Setting display. Solution CAUSE: The internet fax setting is set to OFF. SOLUITON: To set the internet fax setting to ON, perform the following: 1. Press the Utility/counter key. 2. Touch [Details] on the touchscreen. 3. Press Stop-0-0-Stop-0-1. 4. Touch [System 2] on the touchscreen.
5. 6. 7. 8. Touch [Network Fax Settings] on the touchscreen. Touch [ON] which is located next to Internet Fax on the touchscreen. Touch [END] on the touchscreen. Touch [Exit] on the touchscreen.

TAUS0702890EN*

Description Printing to a Windows Samba shared printer from a Macintosh. Solution Please perfrom the step-by-step procedure mentioned in the attached document. Note : To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html

TAUS0702899EN*

Description How to check the HDD capacity. Solution To check the HDD capacity, perform the following: 1. Press the Utility/Counter key. 2. Touch [3 Administrator Setting] on the touchscreen. 3. Enter the Administrator password (default password is 12345678). 4. Touch [OK] on the touchscreen. 5. Touch [9 Security Setting] on the touchscreen. 6. Touch [6 HDD Setting] on the touchscreen. 7. Touch [1 Check HDD Capacity] on the touchscreen. 8. Touch [Close] on the touchscreen. 9. Touch [Exit] on the touchscreen.

TAUS0703001EN*

Description The machine copies very slow and well below the rated output for black and white and color. Solution CAUSE: The machine memory is corrupt. SOLUTION: Perform a data clear: 1. Browse to the NIC/Log on as Administrator/Select the Scan tab/ImportExportand back up the one-touch addresses to the desktop. 2. Enter Tech Rep mode. 3. Select System 1. 4. Select Data Clear and press start. Wait for the machine to cycle OFF/ON and for the POWER OFF MACHINE WITH THE MAIN POWER SWITCH message. 5. Import the one-touch list back to the NIC. 6. Re-install the HDD and power the machine OFF/ON. 7. Reset the Marketing area to U.S. and the target to U.S. 8. Re-install the TCP/IP address and power the machine OFF/ON.

TAUS0800628EN*

Description Cyan, Magenta, or Yellow lines and "fuzzy" bars randomly on gradation high compression mode test patterns and on copies. Solution CAUSE: The PRCB has failed. SOLUTION: Replace the PRCB (p/n 9J06). SPECIAL NOTE : Solution contribution by Mark D'Attilio and Cesar Jimenez, Production Print/SSD

TAUS0702510EN*

Description During multiple page printing, color variation occurs. Solution CAUSE:There are two types of D-max adjustments in the Service Mode, which are "copy" and "print". When they are not same value, color variation could occur.Symptom is related to the Image Stabilization. Example: 1. Image Stabilization when main SW ON refers to D-max "copy". 2.After 100 pages of multiple "Print Job", andImage Stabilization is activated after page 75 is printed out (SPAN 1 is chosen), Image Stabilization refers to D-max "print" becausethe "Print Job" is ongoing. 3.From page 1 to page 75, printed asD-max "copy", but from page 76 and onwards, Image Stabilization refers to D-max "print".Therefore, color variation could occur between page 75 and page 76. Notes : a. As a condition of the above, Image Stabilization "Long" is activated between page 75 and page 76. b. If Image Stabilization "Normal" is activated,color variation does not occur. c. A condition of activating "Long"would beif a certain level of print quality change (image density) could be detected during multiple print/copy job. SOLUTION: As a workaround, the same value should be set between D-max "copy" and "print". SPECIAL NOTE : Solution contribution by KMBT (Japan).

TAUS0702269EN*

Description Magenta is absent on prints, and when requesting a PostScript test page on the Fiery, it is printed with only magenta and black. Also, only black and magenta are printed when printing the gradation pattern. Solution CAUSE: Poor connection on the PRCB or a failedPRCB (rear of MFP). SOLUTION: Please reseatconnections on the PRCB, and if the problem continues, please replace the PRCB (p/n 9J06). SPECIAL NOTE : Solution contribution by Craig Blyther, ASG/SSD and Dave Bruni, Workgroup/SSD

TAUS0900363EN*

Description Grainy prints (internally generatedprints). Grainy magenta high compression mode. Solution CAUSE:Failed Print Head.
SOLUTION: Swap Magenta laser unit or unit causing the grainy prints with Cyan laser unit or another unit. See if the problem "travels".Replace all 4 laser units(p/n 9J06-R727-00). Note : Please see the attached sample ofthe grainy effect. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

TAUS0700396EN*

Description PostScript printer PPD files for LINUX (CUPS) printing and for OpenOffice application. Solution
The PostScript printer PPD files for LINUX environments using CUPS (Common UNIX Printing System) and for OpenOffice (Word Processor application) are available via the Konica Minolta Download Selector: 1. Login in via www.mykonicaminolta.com. 2. Select the "Service"tab locatedat the top of the page. 3. Select the "SSD" link located on the left. 4. Select the "Continue on to the SSD Home Page" link located in the middle of the page. 5. Select the "Download MSDS, Drivers, Firmware and more" link located on the left. 6. Select Product Group, Product, File Type (Drivers) and OS (Linux). SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD

TAUS0701453EN*

Description Unable to access the printer from a web browser. Can print to and PING the machine. Solution CAUSE: TCP/IP conflict with another device on the network. SOLUTION: Remove the network cable from the printer and PING the same TCP/IP address again. If there is a Reply from the same TCP/IP address, work with the network administrator to identify the other network device with the same TCP/IP address as the printer. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD

TAUS0702314EN*

Description FS514, "Please close section properly" message on display screen in finisher area. Unable to clear. Solution CAUSE: The fininsher control board has failed. SOLUTION: Replace the finisher control board (p/n 9J08010103).

TAUS0703411EN*

Description FK-502, how to adjust the cable EQL for TX and RX.
Solution To adjust the cable EQL for TX and RX, perform the following: 1. Press the Utility/Counter key. 2. Touch [Details] on the touchscreen. 3. Press Stop-0-0-Stop-0-1. 4. Touch [FAX] on the touchscreen. 5. Touch [Modem/NCU] on the touchscreen. 6. Touch [Cable EQL] on the touchscreen. 7. Under the heading of TX touch [-] or [+] to change the EQL TX value. The setting can be programmed to 0, 4, 8, or 12[dB]. 8. Under the heading of RX touch [-] or [+] to change the EQL RX value. The setting can be programmed to 0, 4, 8, or 12[dB]. 9. Touch [END] on the touchscreen. 10. Touch [Exit] on the touchscreen. SPECIAL NOTE : Solution contribution by Jim Behrends and Ted Young, Production Print/SSD

TAUS0800941EN*

Description T82, R76 and R00 using the FK-502 Solution CAUSE: ECM isenabled orthe customeris using a DSL line and thereare no filters attached to the MFP. SOLUTION: To correct: 1. Go into Service Mode, Fax Settings, and Communications toturn off - ECM.
2. Verify if the customer is using DSL. 3. DSL filters need to be installed. SPECIAL NOTE : Solution contribution by Cesar Jimenez and Mark D'Attilio, Production Print/SSD

TAUS0801803EN*

Description Part number for the cable used for the vending 2 mode when an Equitrac device is connected to the MFP.
Solution bizhub C250/C252/C300/C351/C352/C450 and CF2002/CF3102 Equitrac Vendor 2, VK-501 Interface Cable (p/n 7640005183) and for the Equitrac (p/n CABX0805). To use this cable the MFP (copier)must also have the Vendor Interface Kit, VK-501 (p/n 4599234) installed. bizhub C203/C253/C353/C451/C550/C650 Equitrac Vendor 2 - 8-pin Interface Cable (p/n7640005184), and for Equitrac (p/n CABX0813).An optional Vendor Kit is not needed for these models. Note :Please contact Konica Minolta for the parts information. Do not call Equitrac Customer Support. SPECIAL NOTE : Solution contribution by Ken Walker, Workgroup/SSD

TAUS0801813EN*

Description How to convert a TIFF into a PDF when fax forwarding. Solution Solution: To convert a TIFF into a PDF when fax forwarding, perform the following steps: 1. Press the Fax key. 2. Press Scan Settings. 3. Press File Type and select PDF. 4. Press the Copy button. 5. Press Utility. 6. Press Copier settings 7.Press Default settings. 8. Press Current.

TAUS0902606EN*

Description How to install a printer driver on a Macintosh running OS 10.6. Solution To install a print driver on a Macintosh running OS 10.6, there are 3possible solutions: 1. Generic : Install the printer normally and select "Generic Postscript Printer" from the "Print Using" menu. Note : Installing the printer as a generic printer will limit the maximum paper size to legal and only allow duplexforthe finishing feature. 2. Manually install the Macintosh OS 9 PPD file : Download the applicable OS 9 driver from the Konica Minolta website and unpack the files from the folder. Install the printer normally and select "Other" from the "Print Using" menu. Navigate to the folder containing the OS 9 PPD file and click "Add". If the "Installable Options" window appears, set the correct options. Note : Installing the OS 9 PPD only applies to the models listed in the attached document. 3. Edit the PPD file : See the attached procedureto manually edit the PPD file. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html. Note : The above solutions are considered a workaround until an official OS 10.6 printer driver becomes available. SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD

TAUS0647125EN*

Description Printer driver support for Microsoft Windows 64-bit operating system.
Solution The latest 64-bit printer drivers are available via the Konica Minolta Download Selector. Access the Selector from theKMBS public site ( http://www.kmbs.konicaminolta.us ) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.

TAUS0648745EN*

Description How to enable/disable the Protocol Trace List.
Solution To enable/disable the Protocol Trace List, perform the following: 1. Access Tech Rep mode. 2.Select Fax\List Output\Protocol Trace Output. 3.Select to disable or enable printing the Protocol Trace List.

TAUS0654475EN*

Description FK-502, how to program the number of redial attempts. Solution To program the number of redial attempts, perform the following: 1. Press the Utility/Counter key. 2. Touch [Details] on the touchscreen. 3. Press Stop-0-0-Stop-0-1. 4. Touch [FAX] on the touchscreen. 5. Touch [System] on the touchscreen. 6. Touch [Communication Setting] on the touchscreen. 7. Touch [-] or [+] on the touchscreen until the desired redial attempt value is displayed on the touchscreen, the redial attempt value can be set from 0 to 7. 8. Touch [End] on the touchscreen. 9. Touch [Function Parameter] on the touchscreen. 10. Touch [Address] on the touchscreen. Using the right-arrow scroll to the furthest bit on the right side of the address. 11. Press the 1 key. The address displayed should be [000B0001]. 12. Touch [Data] on the touchscreen. Use the right-arrow key and scroll to each of the last three bits on the right side of the address and press the 1 key. The address displayed should be [00000111] with a value of [07] displayed to the right of the data. 13. Touch [Decision] on the touchscreen. 14. Touch [Address] on the touchscreen. Use the right-arrow key and scroll to the furthest bit on the right side of the address. 15. Press the 2 key. The address displayed should be [000B0002]. 16. Touch [Data] on the touchscreen. Use the right-arrow key and scroll to each of the last three bits on the right side of the address and press the 1 key. The address displayed should be [00000111] with a value of [07] displayed to the right of the data. 17. Touch [Decision] on the touchscreen. 18. Touch [End] on the touchscreen. 19. Touch [Exit] on the touchscreen. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD

TAUS0654544EN*

TAUS0801674EN*

Description FS-514/FS-519, jamming in exit section on 8.5x11R (landscape) paper. Solution CAUSE: Exit Paddle is worn or damaged. SOLUTION: Replace the Exit Paddle (p/n 9J01). SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD

TAUS0801716EN*

Description Jam display code 3001. The paper jamshappen at the fusing unit. The machine will sometimes feed 5-6 pages and then jam. The looping adjustment may help for a short time but the problem returns. Paper size and orientation have no affect. Solution CAUSE: PC3 looping sensor is not actuating. SOLUTION: Please check the sensor in the I/O mode. The actuator can be knocked out of its mounting. Reseat the actuator and PC3 as needed. SPECIAL NOTE : Solution contribution by David Silverstein, Workgroup/SSD and Ian Lynch, Production Print/SSD

TAUS0808044EN*

Description PK-501/PK-510/PK-515 installation caution. Solution The mylarmay be bent or damagedwhen the technician installs the punch unit. Please refer to the attached Technical Information Notice for detail. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html. SPECIAL NOTE : Solution contribution by KMBT (Japan).

TAUS0701897EN*

Description Pages are not aligned properly when corner stapling.
Solution CAUSE: The surface of the exiting pages are not smooth due to improper temperature.
SOLUTION: Change the warm up time to mode 2 by performing the following: 1. Enter the service mode, select "Machine". 2. Then select "Change Warmup Time", then select "Mode 2." You must also adjust the fuser temperature, by performing the following additional steps: 1.Enter the service mode and select "Machine". 2.Select "Fuser Temperature". 3.Select -10 degrees. In some cases, you may need to change the fuser temperature to -20 degrees. SPECIAL NOTE: Solution contribution by Mike Galletta, Workgroup/SSD

TAUS0703106EN*

Description There is a possibility that recycled paper, whenexiting the MFP,may beirregularly aligned or have excessive curl.

Solution CAUSE: Incorrect machine settings or paper not properly aligned in paper tray(s). SOLUTION: Refer to the following:
Conditions Symptom Avoidance Method
When printing in the morning (including release of Sleep mode) Finishernot installed Jam in exit section with largepaper Jam in exit section when overloading exit tray Curled paper in exit tray Dog-eared paper in exit section Finisher installed Finisher jam Irregular paper aligning in finisher intakesection Dog-eared paper in finisher exit section Punch holes misaligned
1. Install side two of paper correctly in cassette. 2. Select Mode2" when initial setting or occurring curl paper. (*1) 3. Select Mode3 when avoidance method 2 does not work. (*1)
Normal printing (stabilization of fuser temperature) Finishernot installed
Jam in exit section with largepaper Jam in exit section when overloading exit tray Curled paper in exit tray Dog-eared paper in exit section
Finisher installed Finisher jam Irregular paper aligning in finisher intakesection Dog-eared paper in finisher exit section Punch holes misaligned
1. Install side two of paper correctly in cassette. 2. Set Heating Roller temperature of Thermostat at -10 when paper curl occurs. (*2) (*1) When changing warm-up time from Mode 1 to 2", it may take a long time to wait.
Change warm-up time Condition
Modeseconds Paper take-up starts at completion of warm-up when reaching 115 in Pressure Roller temperature.
Modeseconds A4 or Letter is printed at 17ppm when reaching 145 after completing warm-up by reaching 135 in Pressure Roller temperature.
Modeseconds Warm-up completes when reaching 165 in Pressure Roller temperature. Setting Procedure : 1. Enter into Service Mode. 2. Select Machine. 3. Select Change Warm Up time. 4. Select Mode X. (*2) Setting method on fuser Heating Roller temperature : 1. Enter into Service Mode. 2. Select Machine. 3. Select Fuser temperature. 4. Set -10 or -20 in cross point of Plain paper and Heater Roller. SPECIAL NOTE : Solution contribution by KMBT (Japan).

TAUS0901047EN*

Description Paper is "crunching" (wrinkling) but not jamming from all paper trays. Solution CAUSE: The loop adjustment needs to be performed.

TAUS0702225EN*

Description Error scanning to SMB and FTP; changing the file name allows the file to transfer.
Solution CAUSE:Invalid character in the default naming convention of the file name. SOLUTION:The default naming convention is based on the machine name. Rename the machine and remove the invalid character. To change the machine name perform the following: 1.Press the Utility key. 2.Select Administrator Setting. 3.Select Administrator/Machine Setting. 4.Select Input Machine Address. 5.Rename the machine to remove the invalid character. 6. Exit to normal operating screen. SPECIAL NOTE : Solution contribution by Gregg Gallant and Cesar Jimenez, Production Print/SSD
Solution ID TAUS0702683EN*

Solution Usage 5

Description Unable to reset the counter after a new Transfer Belt has been installed. C-FB55, C-FB56, C-FB57, C-FB58 error codesmay be intermittent. Solution PROBABLE CAUSES: 1.Electrical noise (static) generated at the transfer belt unit section affects machine control. To improve the new detection accuracy of the Transfer Kit, the method of installing the point of the contact to the rail has been changed. Install the modifiedgrounding spring onto the frame of the transfer belt unit. Please perform the procedures mentioned in Bulletin Number 5186 (bizhub C250/C250P/C252/C252P ) and Bulletin Number 5627 (bizhub C300/C352/C352P ). Note : To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html. 2. The two terminal plate/contacts that come in contact with the Transfer Belt are contaminated or are not making proper contact preventing the reset fuse from opening. Clean and adjust the terminal plate/contacts as needed. 3. The wires to the transfer belt unit may be disconnected. Remove the left cover (p/n 04) and verify there are2 wires connected to the transfer belt unit connector. The upperconnector shouldbe blue and the lower connector should be red. 4. The replacement transfer belt unit is used and was previously installed in another machine. When a new transfer belt unit is installed in a machine an internal component on the transfer belt unit changes state; this now indicates that the transfer belt unit is used. A new unusedtransfer belt unit must be installed, this will reset the life counter for this unit.

TAUS0802895EN*

Description The MFP may stop communicating with vCare after an MFP RAM clear is performed. Solution CAUSE: A RAM clear on the MFP can cause the MFP to stop communicating with vCare. SOLUTION: Reset the vCare settings on the MFP. Workgroup Models In Tech Rep mode, perform the following procedure: CS Remote Care -> Server Settings: select Data Initialization; press Yes, then press End. CS Remote Care -> Detail Settings: select RAM Clear; press Set, then press End. Turn the MFP off and back on. (It is important tocycle the power.) After the MFP powers up, re-enter all of the vCare settings and confirm successful communication with the vCare system. For detailed information,refer to the "Ram Clear Settings" and "Data Initialization Settings" section of the bizhub vCare/CS Remote Care email Setup Instructions for each specific model. PRO Models The settings for PRO models vary depending upon how the bizhub PRO MFP is configured to communicate with vCare. For details, refer to the "CS Remote Care Initialization" section of the bizhub vCare/CS Remote Care Email Setup instructions for each specific model.
In addition, after performing "CS Remote Care Initialization" and cycling the power, reset the IP controller, main body or (for the C500 only) Fiery controller email settings. SPECIAL NOTE: Solution contribution by Mark Kemp, ASG/SSD

TAUS0654552EN*

Description Unable to view the Box, Print and Scan tabs when logging in via PageScope Web Connection. Only the System and Job tabs appear. Solution CAUSE: Firmware bug. SOLUTION: To immediately correct, perform the following: 1. Via the web browser, click on the System tab. 2. Device Information 3. Input Tray. 4. The Box, Print and Scan tabs will reappear. Note : When time permits, please upgrade to the latest fimware. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.

TAUS0701849EN*

Description FS-514, stapled sets are uneven. Solution CAUSE: Early version firmware is installed on the FS-514. SOLUTION: Upgrade the firmware on the FS-514 to minimum version G01-07. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Notes : 1.Flash the main body to the latest firmware as well. 2. Please refer to the attached Release Notes. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

TAUS0900113EN*

Description DF-608 cuts approx. 1/4 inch off the lead edge 8.5x11R and legal Solution CAUSE: Faulty VR sensor PC15.
Notes: 1. Check connections on the DSDTB. 2. Check connections on the RADFCB. 3. Perform the Height Adjustment. 4. Perform Min & Max and reed adjustments. 5. Check Mylar in exit/turnaround area. 6. Swap alike sensors and see if problem follows. SOLUTION:Replacement of the VR sensor (p/n 61) may be necessary.
SPECIAL NOTE: Solution contribution by John Miller, Workgroup/SSD

TAUS0900159EN*

Description The Controller and Network icons are not available. Solution CAUSE: The NVRAM and/or NIC is corrupted. SOLUTION: Perform a NVRAM recovery and a NIC reset using the NVRAM recovery file which is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD

TAUS0900938EN*

Description C0212 (C-0212) at power up. Solution CAUSE: The PWB-C1 board has failed on the PC-403. SOLUTION: Replace PWB-C1 (p/n 08).

TAUS0901026EN*

Description The touchscreen displays the hourglass and then the panel goes black. Solution CAUSE: The NVRAM is corrupt. SOLUTION: Download the NVRAM recovery files frommykonicaminolta.comwebsite and perform the NVRAM recovery procedure.Please refer to attached documentation. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD

TAUS0901295EN*

Description When duplexing an 11x17 original and selecting fold and staple the magnification ratio changes to.667 percent and the image is reduced.
Solution CAUSE: Booklet is defaulted to ON when selecting fold and staple. SOLUTION: To turn OFF auto booklet when fold and staple is selected, perform the following: 1. Press the Utility key. 2. Press User Settings. 3. Press Copier settings. 4. Press Auto Booklet On when Fold and Staple and select OFF. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD

TAUS0651817EN*

Description What environments are supported for PC (SMB) scanning? Solution The following environments are supported/not supportedfor PC (SMB) scanning: 1. Supported environment: a. Connection to file sharing server in broadcast domain. b. SMB (TCP/IP) shared folder of Microsoft Windows 98/ME/NT4/2K/XP. c. Samba 2.0 / 3.0 environments (i.e., Linux and Macintosh OS X) Note : Version A7 firmware or higher is required and SMB signature is not supported. 2. Non-supported environment: a. Network beyond router. b. SMB other than TCP/IP (NetBEUI/IPX are not supported). c. Direct Hosting SMB (mounted SMB on Microsoft Windows 2000 or later). d. User Level sharing of Microsoft Windows 98. e. CIFS mounting of non-Windows OS (i.e., CIFS sharing on Novell Netware)
Notes : A. For additional information, refer to the Scan to SMB document. B. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html

TAUS0656907EN*

Description Utility/Counter key not working and cannot enterTech Rep mode. Solution CAUSE: The machine firmware is corrupt. SOLUTION: 1. Re-flash the machine with most current firmware. 2. Check that the correct firmware installed on the128MB CF Card.

TAUS0657046EN*

Description FK502, how to change the file type from TIF to PDF. Solution To select PDF as the scanning file type for the FK-502, perform the following: 1. Press the Fax key. 2. Press Scan Settings. 3. Press File Type and select PDF. Note : Phase 3 firmware (minimum)must be installed for this option.The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.

TAUS0657844EN*

Description The attached document explains the differences between Span 1 and Span 2 Solution See attached document.

TAUS0700665EN*

Description Error code C4705 at power up. Solution CAUSE: The Printer Control Board (PRCB) has failed on the bizhub C300/bizhub C352. The PWB-MFP has failed on the bizhub C250/bizhub C250P/bizhub C351/bizhub C450/bizhub C450P. SOLUTION: Replace the PRCB (p/n 9J06012106 - bizhub C300/bizhub C352). Replace the PWB-MFP (p/n 4038012106 - bizhub C250/bizhub C250P; p/n 4037013104 - bizhub C351/bizhub C450/bizhub C450P).

TAUS0701443EN*

Description Pass-through printing using Vendor Port 1 does not work after installing the special firmware for pass-through printing. Solution CAUSE: Software switch was not set. SOLUTION: After installing this special firmware software switch 39 must be set to 01. Follow these procedures: 1. EnterService mode. 2. Select System 2. 3. Select Software Switch Setting. 4. Enter Switch Number 39 5. Enter Hex Assignment 01 6. Press FIX.

Description How to have the Fax cover letter print out when faxing through the driver. Solution To have the fax cover letter print out, turn TX Report ON. To turn ON the TX report settings, perform the following: 1.Select Utility/Counter. 2.Select [Administrator Settings]. 3.Select [Fax Settings]. 4.Scroll to and Highlight [Report Settings]. 5.Select [ON]. Return to the main copy screen. Note : This will print out the Fax cover letter information, but not the fax information that was sent.

TAUS0656941EN*

Description FS-514, Jam code 7502. Solution CAUSE: Finisher front door interlock is loosing contact while the machine is operating. SOLUTION: Reform the front door actuator to ensure a positive connection when the front door is closed.

TAUS0656968EN*

Description CFB55 error code (DMA error) at power up. Solution CAUSE: A failed NVRAM or BRU chip. SOLUTION: To receive a replacement NVRAM or BRU chip, please send the failed NVRAM/ BRU chip along with the Image Processing data and the completed BRU form. Refer to Bulletin #5777 (attached). Notes : 1.Ifunable toacquire a copy of the Image Processing data, include the machine serial number and total count. Also provide the following information: a. Is a coin vendor connected to the machine? b. Is an HDD installed in the machine? c. Is the additional 256MB memory installed in the machine? d. Did the code occur at power up or when waiting, printing, or scanning?
2.The replacement NVRAM will not have the machine total count programmed. Since there is no procedure for programming the total count, the mechanical counter will have to be used to get the actual total count. 3. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html

TAUS0657139EN*

Description Error while removing TWAIN driver from eCopy ScanStation. Solution CAUSE:The eCopy license has locked the TWAIN driver and has not released it. SOLUTION: The two eCopy services must be stopped in order to remove the TWAIN driver. Once the services have stopped, press the Retry button and the removal process should continue. Once the TWAIN driver has been removed, restart the two services that were previously stopped.

TAUS0657293EN*

Description How to improve the color quality of Fiery prints which were originally scanned on the MFP. Solution The typical quality of printed scans is unsaturated light colors, as compared to the original. This is due to the RGB source profile not being specific to the color space of the scanner. To achieve better quality when printing files which were scanned on the same device, use the following Colorwise settings (Note: This will not affect how the scans are viewed or printed on a device, other than the one that they were originally scanned on): 1. Set the RGB Source Profile to the EFI standard profile. This is typically EFIRGB or Fiery RGB, depending on the controller. 2. Set the RGB Separatation to Simulation. (This will send the RGB channel through the CMYK channel) 3. Set the CMYK Simulation Profile to "Match Copy" or "Colorwise Off". The name of this option varies depending on the controller. If neither setting is available, select "None". Use these settings only when printing scans from this MFP. These settings won't produce optimal results with other file types. Print the job using this setting and your normal settings to see the difference. Colors should appear more saturated and darker. Results will vary depending on the source document type.

TAUS0702442EN*

Description Missing Gradation button.
Solution CAUSE: Dev bias choice is enabled. SOLUTION: Go to [Service Mode]=> [Imaging Process Adjustment]=> [Dev. Bias Choice] and set it to OFF.

TAUS0702532EN*

Description Unable to sort 12x18 paper. Solution CAUSE:The paper is not within specification for sorting. All 11x17 paper feeds fine and is sorted without issue. SOLUTION: The specification for sorting "long" paper is: Long size paper is available only for non-sort mode. Long size paper, 210mm to 297mm x 1200mm or under, 127g/m2 to 160g/m2, 33.75lb. to 42.5lb. Note : Please refer to the attached pages from thebizhub C352/C300 Field Service Manual. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html

TAUS0702745EN*

Description Is the IP Scanner utility supported? Solution The IP Scanner utility is a legacy Minolta product and is not supported on Konica Minolta printers.

TAUS0702815EN*

Description SD-503 was uninstalled but the machine still indicates that the SD-503 is installed. Solution CAUSE: TheSD-503 was not removed properly; the creasing unit still remains. SOLUTION: Follow the installation procedures for the SD-503 in reverse order and ensure that all components are removed.

TAUS0702890EN*

Description Printing to a Windows Samba shared printer from a Macintosh. Solution Please perfrom the step-by-step procedure mentioned in the attached document. Note : To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html

TAUS0702898EN*

Description Unable to make copies when machine is in the Ready mode and the Start key is green. Solution CAUSE: The Hard Disk Driveis causing the machine to lock up. SOLUTION: Disable and then re-enable the hard drive by performing the following: 1. Press the Utility key. 2. Enter Tech Rep mode. 3. Select System 2. 4. Select HDD. 5. Select Not Installed. 6. Power the unit OFF/ON with the main power switch. 7. Repeat steps 1-4 to re-install the HDD. 8. Power the unit OFF/ON with the main power switch.